0:00:00 > 0:00:00- Subtitles
0:00:00 > 0:00:02- Subtitles- - Subtitles
0:00:15 > 0:00:16- Hello and welcome to Hacio.
0:00:17 > 0:00:20- Coming up, - dreams of Bieber in tatters.
0:00:20 > 0:00:23- We look into a ticket company that - has taken thousands of pounds...
0:00:24 > 0:00:27- ..from customers online, - only to leave them empty-handed.
0:00:28 > 0:00:31- We hung around - for about an hour and a half...
0:00:31 > 0:00:36- ..just hoping someone would turn up, - but nobody did.
0:00:36 > 0:00:39- We were gutted. Devastated.
0:00:40 > 0:00:42- We hear from those - who've lost out...
0:00:42 > 0:00:45- ..and try to go after the company - to get answers.
0:00:47 > 0:00:50- # What Do You Mean? # - Justin Bieber
0:00:51 > 0:00:52- Justin Bieber.
0:00:52 > 0:00:57- The world-famous Canadian star - is worth almost 160 million.
0:00:57 > 0:01:00- At 22 years old, - he's on his third world tour...
0:01:01 > 0:01:03- ..with - hundreds of thousands of fans...
0:01:03 > 0:01:06- ..eager - to see the performer on stage.
0:01:09 > 0:01:14- Most of you will have used websites - like Ticketmaster and Live Nation...
0:01:14 > 0:01:17- ..to buy tickets - for gigs and concerts.
0:01:17 > 0:01:21- A website called Ticket Selection - came to our attention recently...
0:01:21 > 0:01:25- ..after my brother, Rhys, - and his friend, Jordan...
0:01:25 > 0:01:28- ..bought two tickets - to see Justin Bieber.
0:01:32 > 0:01:35- They're students at University - of Wales Trinity Saint David...
0:01:36 > 0:01:37- ..Carmarthen.
0:01:37 > 0:01:41- Jordan bought the tickets last year - for the Birmingham gig in October.
0:01:44 > 0:01:47- I know that Jenks - loves Justin Bieber.
0:01:47 > 0:01:49- I bought them - from Ticket Selection...
0:01:50 > 0:01:52- ..because it was sold out - on Ticketmaster.
0:01:52 > 0:01:54- Everything was fine.
0:01:54 > 0:01:56- I received a confirmation email...
0:01:57 > 0:02:02- ..saying that the tickets would be - sent seven days before the event.
0:02:02 > 0:02:04- That was sound.
0:02:04 > 0:02:08- I didn't think they were scamming us - at all.
0:02:10 > 0:02:13- It's fair to say - they were looking forward to it!
0:02:15 > 0:02:16- We were buzzing.
0:02:16 > 0:02:18- We were buzzing.- - Absolutely buzzing! Couldn't wait.
0:02:18 > 0:02:23- We texted each other about it every - day in the week before the gig.
0:02:25 > 0:02:30- The cost of the two tickets - was 210, with postage on top.
0:02:30 > 0:02:34- But a week before the gig, - there was no sign of the tickets.
0:02:36 > 0:02:42- I phoned every day and sent one or - two emails asking about the tickets.
0:02:42 > 0:02:47- I received an email - on the morning of the gig...
0:02:47 > 0:02:51- ..saying I had to pick them up - in the evening.
0:02:54 > 0:02:57- On the morning of the gig, - and the pair still in Carmarthen...
0:02:58 > 0:03:01- ..they wanted to know - how they'd get hold of the tickets.
0:03:02 > 0:03:05- On the email - was the name and phone number...
0:03:06 > 0:03:09- ..of a Ticket Selection - representative - Joe.
0:03:10 > 0:03:13- We tried to phone him all day. - Jordan emailed and phoned him.
0:03:14 > 0:03:16- We phoned but there was no reply.
0:03:16 > 0:03:20- We then thought we wouldn't be going - so we decided to leave it.
0:03:21 > 0:03:23- But, just after 4.00pm...
0:03:24 > 0:03:27- ..Jordan received a phone call - from the mystery man...
0:03:27 > 0:03:31- ..saying he'd be waiting for them - in Birmingham with their tickets.
0:03:31 > 0:03:35- "I'll be there. I'll wait until - 9.00pm if you're going to be late."
0:03:35 > 0:03:36- It was 4.00pm then.
0:03:36 > 0:03:38- It was 4.00pm then.- - He was so late in letting us know.
0:03:38 > 0:03:41- I was on my way to town - when Jordan phoned me.
0:03:42 > 0:03:46- He said he'd just spoken to this - guy. "He's expecting us. Let's go."
0:03:46 > 0:03:47- I was obviously happy.
0:03:48 > 0:03:52- We drove all the way to Birmingham - listening to Justin Bieber songs.
0:03:52 > 0:03:55- We were singing flat out, - looking forward.
0:03:56 > 0:04:00- But Rhys - still wasn't sure what to expect.
0:04:01 > 0:04:02- Jenks tried to play it down.
0:04:02 > 0:04:04- Jenks tried to play it down.- - Jordan was absolutely buzzing!
0:04:04 > 0:04:08- He was jumping up and down. - He was very happy.
0:04:08 > 0:04:12- I wasn't going to be happy until - we had the tickets in our hands.
0:04:14 > 0:04:19- Rhys and Jordan weren't the - only ones to use Ticket Selection.
0:04:19 > 0:04:23- I met a family from Rhos-on-Sea - near Colwyn Bay...
0:04:23 > 0:04:27- ..who bought Bieber tickets - as a Christmas present last year.
0:04:27 > 0:04:31- We spent a good couple of hours from - 9.00am when Ticketmaster opened...
0:04:32 > 0:04:33- ..then they were sold out.
0:04:33 > 0:04:37- Ticket Selection came up - offering eight standing tickets...
0:04:37 > 0:04:39- ..which is what we wanted.
0:04:39 > 0:04:42- I paid over 1,400 for them - for me, three of my daughters...
0:04:42 > 0:04:45- ..some of their friends - and one of their mums.
0:04:45 > 0:04:49- As the day of the concert neared, - there was no sign of the tickets...
0:04:50 > 0:04:54- ..so the family tried everything - to contact the company.
0:04:56 > 0:04:58- Mam sent loads and loads of emails.
0:04:59 > 0:05:01- About 40.
0:05:01 > 0:05:04- She phoned and phoned - but there was no reply.
0:05:05 > 0:05:08- Three days before the gig, - Debbie received an email.
0:05:09 > 0:05:11- I had an email...
0:05:11 > 0:05:15- ..saying they'd sent an email - to a different email address...
0:05:15 > 0:05:19- ..but they'd corrected it - and the tickets would arrive...
0:05:19 > 0:05:23- ..either through Royal Mail - or we'd pick them up on the day.
0:05:26 > 0:05:28- But on the day of the concert, - no ticket arrived.
0:05:29 > 0:05:33- They then received another email - from the company...
0:05:33 > 0:05:35- ..offering something different.
0:05:36 > 0:05:39- On the day, they said they - couldn't give us standing tickets...
0:05:39 > 0:05:43- ..but they could offer hospitality - and if that didn't suit, a refund.
0:05:44 > 0:05:47- Mam asked about hospitality - but there was no reply...
0:05:47 > 0:05:51- ..and then asked for a refund - but no reply.
0:05:51 > 0:05:54- # Let me, oh, let me redeem, - oh, redeem, oh, myself #
0:05:55 > 0:05:59- After Ticket Selection promised them - that two tickets to see Bieber...
0:06:00 > 0:06:03- ..would be waiting for them - in Birmingham...
0:06:03 > 0:06:06- ..Rhys and Jordan - drove from Carmarthen full of hope.
0:06:06 > 0:06:09- # I'm missing more - than just your body #
0:06:10 > 0:06:13- The guy told Jordan he was going - to stay there all night...
0:06:14 > 0:06:16- ..as he had a lot of tickets - to drop off.
0:06:16 > 0:06:18- We were meant to meet in Ed's Diner.
0:06:18 > 0:06:19- We were meant to meet in Ed's Diner.- - Yes.
0:06:20 > 0:06:24- But there was no sign of this guy, - Joe, at all.
0:06:24 > 0:06:29- We asked the security guard who was - standing outside Ed's Diner...
0:06:30 > 0:06:33- ..if he knew a guy called Joe - or about Ticket Selection.
0:06:33 > 0:06:35- He shook his head...
0:06:35 > 0:06:39- ..and said we were the third - or fourth group of people...
0:06:39 > 0:06:42- ..to ask him about Ticket Selection.
0:06:42 > 0:06:44- He said, "It's not looking good."
0:06:44 > 0:06:48- So we knew then - that things didn't look good for us.
0:06:51 > 0:06:55- There was no option - but to drive all the way home...
0:06:55 > 0:06:58- ..having not seen or heard - Justin Bieber.
0:06:59 > 0:07:00- It makes me angry.
0:07:00 > 0:07:05- Luck... Well, I say lucky - Jordan - had only bought two tickets.
0:07:05 > 0:07:09- I'm sure a lot of families - would've bought four or five...
0:07:10 > 0:07:13- ..and lost money, - so they're more unfortunate.
0:07:15 > 0:07:20- Debbie was one of those who'd bought - a lot of tickets for her daughters.
0:07:20 > 0:07:24- But again, when the big day came, - no tickets arrived.
0:07:25 > 0:07:27- I was cross to begin with...
0:07:27 > 0:07:30- ..but then seeing my kids so upset, - it was heartbreaking.
0:07:30 > 0:07:35- They were sobbing, especially - Georgia. She was inconsolable.
0:07:37 > 0:07:42- Georgia is 15 years old and has been - a Justin Bieber fan from the start.
0:07:46 > 0:07:48- How much of a Justin Bieber fan - are you?
0:07:48 > 0:07:52- I'm obsessed with him. I was - really excited about seeing him.
0:07:52 > 0:07:57- How did you feel when it looked like - the tickets weren't going to arrive?
0:07:57 > 0:08:00- I was so gutted. - I was crying every day.
0:08:03 > 0:08:07- The Christmas present - had cost 1,400...
0:08:07 > 0:08:09- ..and had upset the whole family.
0:08:10 > 0:08:14- The amount of stress and worry - and tears it caused me...
0:08:14 > 0:08:19- ..because the money, yes, - but the upset on your girls' faces.
0:08:19 > 0:08:20- It upset me...
0:08:20 > 0:08:22- ..because you were upset.
0:08:24 > 0:08:30- But Debbie wasn't going to let the - company crush her daughters' hopes.
0:08:31 > 0:08:36- At short notice, she managed to get - her hands on another eight tickets.
0:08:38 > 0:08:41- Even though we saw Justin Bieber, - we're still upset...
0:08:41 > 0:08:45- ..that a company got Mam's money - without replying to us.
0:08:47 > 0:08:49- Ticket Selection - have a Facebook page.
0:08:49 > 0:08:52- Scrolling through it, - we saw many comments...
0:08:52 > 0:08:55- ..from people - complaining about the company.
0:08:55 > 0:08:58- We've spoken - to a lot of those people.
0:08:58 > 0:09:01- They complained about things like - a lack of communication...
0:09:02 > 0:09:06- ..unanswered emails and phone calls - and no way of getting answers.
0:09:06 > 0:09:10- Some also complained about emails - sent on the day of a concert...
0:09:10 > 0:09:12- ..changing the type of ticket...
0:09:12 > 0:09:14- ..and company representatives...
0:09:14 > 0:09:18- ..promising to meet up to deliver - tickets but not turning up.
0:09:19 > 0:09:24- As we kept an eye on the Facebook - page during our investigation...
0:09:24 > 0:09:28- ..we noticed that any negative - comments were swiftly deleted.
0:09:33 > 0:09:36- So we decided to put - Ticket Selection to the test...
0:09:36 > 0:09:39- ..and buy our own tickets - from the website.
0:09:41 > 0:09:45- I've just bought two tickets to go - to see Justin Bieber in London.
0:09:45 > 0:09:46- It's cost me 250...
0:09:47 > 0:09:49- ..including almost 10 postage.
0:09:49 > 0:09:53- We'll see - if the tickets arrive at all.
0:09:55 > 0:09:58- Join us after the break - to see if I had any luck...
0:09:58 > 0:10:03- ..and to see our efforts in locating - the company and finding answers.
0:10:05 > 0:10:05- .
0:10:08 > 0:10:08- Subtitles
0:10:08 > 0:10:10- Subtitles- - Subtitles
0:10:13 > 0:10:16- The website Ticket Selection - describes itself...- - https://www.ticket-selection.com/ - https://www.ticket-selection.com/services
0:10:16 > 0:10:19- ..as an online ticket broker - which sells tickets...
0:10:20 > 0:10:22- ..for all kinds of events - and concerts.
0:10:22 > 0:10:25- After hearing several complaints - about the company...
0:10:26 > 0:10:27- ..we put them to the test.
0:10:27 > 0:10:31- We bought tickets for a Justin - Bieber concert at The O2 in London.- - https://twitter.com/justinbieber - http://www.theo2.co.uk/ -
0:10:33 > 0:10:37- A week before the gig, I received - an email confirming my purchase.
0:10:37 > 0:10:41- It said "Your tickets will be - dispatched as soon as possible."
0:10:41 > 0:10:42- "We advise customers...
0:10:42 > 0:10:46- "..that tickets are posted - 7-10 days before the event.
0:10:46 > 0:10:49- .."However, in some rare cases, - they may not be posted...
0:10:49 > 0:10:51- .."until the day before the event."
0:10:51 > 0:10:55- "If you are required to collect - tickets from the venue...
0:10:55 > 0:10:58- .."you will be advised - by email prior to the event."
0:10:58 > 0:11:00- "Please do not contact us - regarding delivery...
0:11:01 > 0:11:04- .."unless you have not received the - tickets within 2 days of the event."
0:11:05 > 0:11:06- Before my tickets arrived...
0:11:06 > 0:11:09- ..Ticket Selection - took more than expected from me.
0:11:09 > 0:11:12- Two tickets cost 250.
0:11:12 > 0:11:16- The cost including administration - and delivery charges was 259.95.
0:11:16 > 0:11:22- For some reason, the company took - 270.87 from my bank account.
0:11:24 > 0:11:27- During the week - leading up to the concert...
0:11:27 > 0:11:29- ..I heard nothing - from the company...
0:11:29 > 0:11:33- ..and called the number - on their website several times.
0:11:33 > 0:11:35- The same voice answered every time.
0:11:35 > 0:11:38- "Hello, thank you for calling - Ticket Selection."
0:11:39 > 0:11:42- "Due to a high volume of calls - please email us on...
0:11:42 > 0:11:47- .."info@ticket-selection.com - for a quick response. Thank you."
0:11:49 > 0:11:51- With mere days before the concert...
0:11:51 > 0:11:54- ..I emailed the company - asking where my tickets were.
0:11:54 > 0:11:56- Once again, there was no response.
0:12:00 > 0:12:04- On the morning of the gig, I started - my way to London without a ticket.
0:12:04 > 0:12:06- I emailed again.
0:12:06 > 0:12:09- During the journey, - the company replied to my email.
0:12:11 > 0:12:15- We're on our way to London - for the Justin Bieber concert.
0:12:15 > 0:12:18- I've just received an email - from Ticket Selection.
0:12:18 > 0:12:23- It's the first time they've been in - touch since I bought the tickets.
0:12:23 > 0:12:26- They say the tickets - are available to be collected.
0:12:26 > 0:12:28- They can either bring them - to our hotel...
0:12:29 > 0:12:31- ..or we can go to an address - to collect them.
0:12:31 > 0:12:35- The Islington address was around - 30 minutes away from The O2...
0:12:35 > 0:12:37- ..where the concert was being held.
0:12:40 > 0:12:43- I've just reached - Islington in London.
0:12:43 > 0:12:45- It's just after 5.00pm.
0:12:45 > 0:12:47- As the email mentioned...
0:12:47 > 0:12:50- ..the tickets are waiting for me - in a post office box.
0:12:50 > 0:12:54- We're going to that place now to see - if there are any tickets there.
0:13:09 > 0:13:12- Hi, I've come to collect - Justin Bieber tickets for tonight.
0:13:12 > 0:13:16- Ticket Selection. Are you guys - anything to do with them at all?
0:13:16 > 0:13:19- According to the woman - behind the counter...
0:13:19 > 0:13:23- ..they had nothing to do with - the company who sell the tickets.
0:13:34 > 0:13:36- There we go, I've got the tickets.
0:13:37 > 0:13:40- AEG Live presents Justin Bieber - Purpose World Tour.
0:13:40 > 0:13:42- They look alright to me.
0:13:42 > 0:13:46- Many people haven't received - their tickets. I'm lucky.
0:13:46 > 0:13:48- After receiving the tickets...
0:13:48 > 0:13:52- ..I headed straight for The O2 - to join the rest of the Beliebers.- - http://www.urbandictionary.com/define.php?term=Belieber
0:13:53 > 0:13:57- Here I am outside The O2 in London - with two tickets in my hand.
0:13:57 > 0:14:00- After looking - at the tickets again...
0:14:00 > 0:14:04- ..I can see that the original price - of the tickets was 55 each.
0:14:04 > 0:14:07- I paid 270 for the pair.
0:14:07 > 0:14:10- I still don't know - if they'll work or not.
0:14:10 > 0:14:13- There's only one thing to do - - head in and see what happens.
0:14:14 > 0:14:19- Many websites sell tickets for more - than face value. That isn't illegal.
0:14:24 > 0:14:27- There we are. I have arrived - and this ticket has worked.
0:14:29 > 0:14:33- Not everyone - has been as lucky as me.
0:14:33 > 0:14:37- Jordan and Rhys didn't receive - their tickets to see Justin Bieber.
0:14:38 > 0:14:41- Two months later, Jordan is still - waiting for an explanation.
0:14:43 > 0:14:47- I sent an email again, one or two - emails to say we're angry...
0:14:47 > 0:14:50- ..because we didn't - receive the tickets.
0:14:50 > 0:14:54- We tried to phone - this guy "Joe" again.
0:14:54 > 0:14:55- The phone is off.
0:14:56 > 0:14:59- They haven't replied to any email - or called back.
0:14:59 > 0:15:02- I'm just angry about that.
0:15:04 > 0:15:06- After buying eight tickets...
0:15:06 > 0:15:10- ..for her children and their - friends to see Justin Bieber...
0:15:10 > 0:15:13- ..there's no sign - of the 1,400 Debbie spent.
0:15:14 > 0:15:17- Christmas morning when you all - opened your presents...
0:15:18 > 0:15:20- ..I kept them 'til last, didn't I?
0:15:20 > 0:15:23- You were all so excited - and then nothing.
0:15:23 > 0:15:27- I spent over 1,400 - and I've got nothing to show for it.
0:15:28 > 0:15:31- How many times - have you tried contacting them?
0:15:31 > 0:15:34- Asking when I was going - to get my money back.
0:15:34 > 0:15:36- I had to buy more tickets - for my daughters...
0:15:36 > 0:15:39- ..because they were so disappointed.
0:15:39 > 0:15:43- They don't answer their phones, - they've got an automated phone line.
0:15:43 > 0:15:45- You're lucky - if you get an email back.
0:15:45 > 0:15:48- What can people do - to avoid this kind of situation?
0:15:48 > 0:15:51- Alun Thomas from the - Citizens Advice Bureau...- - https://www.citizensadvice.org.uk/wales/
0:15:51 > 0:15:54- ..says the most reliable companies - are members of STAR...- - http://www.star.org.uk/
0:15:55 > 0:15:57- ..or Society of Ticket Agents - and Retailers.
0:15:57 > 0:16:01- They work with the government - to help the industry and public.
0:16:02 > 0:16:05- A lot of the companies - are members of STAR.
0:16:05 > 0:16:10- That means if something goes wrong, - STAR can look into the complaint...
0:16:10 > 0:16:14- ..and make a decision - and you may get money back.
0:16:14 > 0:16:18- He encourages customers to be - careful when buying tickets online.
0:16:18 > 0:16:22- And to ensure that the company - selling tickets is reputable.
0:16:23 > 0:16:26- I would suggest - that people do some research...
0:16:26 > 0:16:29- ..which is easy enough - to do on the Internet these days.
0:16:29 > 0:16:31- Google the company.
0:16:31 > 0:16:33- See if there is a forum.
0:16:33 > 0:16:37- It's important - even before you buy tickets...
0:16:37 > 0:16:41- ..it's important - to look into the company.
0:16:41 > 0:16:44- Look at the website - to see if there's an address...
0:16:44 > 0:16:49- ..or if there is - a UK-based phone number.
0:16:49 > 0:16:54- Many of the less - reputable companies...
0:16:54 > 0:16:57- ..have their headquarters - in foreign countries.
0:16:58 > 0:17:00- That's exactly what we discovered.
0:17:00 > 0:17:03- Even though I received - my Justin Bieber tickets...
0:17:04 > 0:17:07- ..I wanted answers for the other - people who hadn't been as lucky.
0:17:08 > 0:17:10- Getting hold of the company - was a headache.
0:17:11 > 0:17:14- Even though the website - is called Ticket Selection...
0:17:14 > 0:17:18- ..the company who took the money out - of Jordan and Debbie's accounts...
0:17:19 > 0:17:21- ..was Theatre Ticket Finder Ltd.- - https://companycheck.co.uk/company/07723763/THEATRE-TICKET-FINDER-LTD/companies-house-data
0:17:21 > 0:17:23- After some research...
0:17:23 > 0:17:28- ..I found that the company is - registered to an address in Surrey.
0:17:28 > 0:17:32- Ticket Selection's address is in - Spain according to their website.
0:17:34 > 0:17:38- We tried to contact - Theatre Ticket Finder Ltd...
0:17:38 > 0:17:41- ..for a response to our complaints - - but to no avail.
0:17:41 > 0:17:46- I went to the address in Surrey - hoping to get a response...
0:17:46 > 0:17:49- ..from the company director, - Kerrie Hunt.- - https://companycheck.co.uk/director/919190887/MS-KERRIE-HUNT/summary
0:17:59 > 0:18:02- We're looking for a Kerrie Hunt, - do you have any idea where...
0:18:03 > 0:18:05- My name is Sion Jenkins, - I'm a journalist.
0:18:06 > 0:18:08- We want to know - why Ticket Selection...
0:18:09 > 0:18:12- ..Theatre Ticket Finder Ltd have - been promising people tickets...
0:18:13 > 0:18:14- ..but not giving them tickets...
0:18:15 > 0:18:17- ..and not giving those people - refunds either...
0:18:18 > 0:18:20- ..when those people - asked for refunds.
0:18:20 > 0:18:21- You have no ides whatsoever?
0:18:22 > 0:18:25- Why is the company registered here - but you know nothing else?
0:18:27 > 0:18:32- It then became clear - that this is an accountant's office.
0:18:32 > 0:18:35- We weren't the first people - to land there...
0:18:35 > 0:18:38- ..asking about - Theatre Ticket Finder Ltd.
0:18:38 > 0:18:42- The police and other customers - had been in touch to ask questions.
0:18:42 > 0:18:46- We've had some complaints about not - receiving tickets they've paid for.
0:18:47 > 0:18:49- Have you got anything - to say about that at all?
0:18:49 > 0:18:51- Is there anything you can say?
0:18:54 > 0:18:55- Which is...
0:19:01 > 0:19:03- So the company - has been sold, you say.
0:19:06 > 0:19:07- By?
0:19:12 > 0:19:14- I'm just trying - to get the facts that's all.
0:19:22 > 0:19:24- I've just been to the address - of the place...
0:19:24 > 0:19:27- ..where Theatre Ticket Finder Ltd - is registered.
0:19:27 > 0:19:29- According to the people in there...
0:19:29 > 0:19:32- ..the company - is nothing to do with them.
0:19:32 > 0:19:36- They don't know the directors and - don't have contact details for them.
0:19:39 > 0:19:42- Later that day, - after we returned to Cardiff...
0:19:42 > 0:19:45- ..Ticket Selection's website - was down.
0:19:45 > 0:19:49- We received an email from them - responding to some of our questions.
0:19:51 > 0:19:55- Theatre Ticket Finder Ltd no longer - own this domain or website...
0:19:55 > 0:19:58- ..so we are unable - to comment for that company.
0:19:58 > 0:20:00- "We would not comment - on individual cases...
0:20:00 > 0:20:04- .."but would encourage anyone - who has not received tickets...
0:20:04 > 0:20:06- .."to contact us so we can resolve."
0:20:06 > 0:20:09- "I hope this info - helps your investigation."
0:20:09 > 0:20:11- "Kind regards, Ticketselection.com"
0:20:12 > 0:20:16- So we responded by asking which - company now runs the website...
0:20:16 > 0:20:20- ..when Theatre Ticket Finder Ltd's - ownership came to an end...
0:20:20 > 0:20:24- ..and for direct contact details - for Theatre Ticket Finder Ltd.
0:20:25 > 0:20:31- They told me that a Spanish company, - 442 Events SL, now owns the website.- - https://www.ticket-selection.com/contact-us/
0:20:31 > 0:20:37- A company called 442 UK Events Ltd - took the money from my account.- - https://beta.companieshouse.gov.uk/company/10015054/officers
0:20:37 > 0:20:42- The two companies have the same - director, Francis James Strutt.- - https://beta.companieshouse.gov.uk/officers/SlDU8HiAj7uNLqcU1cnl-4-suVY/appointments
0:20:46 > 0:20:50- 442 UK Events Ltd - is registered to this address too.
0:20:50 > 0:20:56- It's the same building - as Theatre Ticket Finder Ltd.
0:20:57 > 0:20:59- In their final email - to us this week...
0:20:59 > 0:21:03- ..they said they'd contact - Jordan and Debbie...
0:21:03 > 0:21:06- ..and give them a refund - if that was appropriate.
0:21:06 > 0:21:10- The person responding on behalf of - Ticket Selection finished with...
0:21:10 > 0:21:13- "I look forward - to seeing your programme."
0:21:13 > 0:21:16- "You shall hear from our solicitor - if there is anything you have...
0:21:17 > 0:21:18- .."by chance made up."
0:21:18 > 0:21:21- "Have a nice day and good luck - with all that you do."
0:21:21 > 0:21:25- In Westminster, there's an - All-Party Group on Ticket Abuse.- - http://www.publications.parliament.uk/pa/cm/cmallparty/register/ticket-abuse.htm
0:21:25 > 0:21:28- The MP for Rhondda, Chris Bryant, - is a member.- - http://www.parliament.uk/biographies/commons/chris-bryant/1446
0:21:28 > 0:21:30- He's calling for stricter laws...
0:21:30 > 0:21:34- ..to ensure that ticket companies - sell responsibly and fairly.
0:21:35 > 0:21:38- I'd like to change - the government's mind on this...
0:21:38 > 0:21:42- ..so we get rid of the old, - frankly dodgy, parasitical system...
0:21:42 > 0:21:45- ..of ticket touting - in this country...
0:21:45 > 0:21:48- ..which has just discovered - a new way of doing it...
0:21:48 > 0:21:50- ..thanks to digital media today.
0:21:51 > 0:21:55- After hearing our evidence, - he feels a European law is needed...
0:21:56 > 0:22:00- ..to tackle companies like Ticket - Selection who register abroad.
0:22:00 > 0:22:03- As I understand it, - the company is based in Spain.
0:22:03 > 0:22:07- You do start to wonder why you'd be - selling tickets from Spain...
0:22:07 > 0:22:10- ..for an event - that's actually in Birmingham.
0:22:10 > 0:22:13- Unless you're trying to escape - the long arm of the law.
0:22:13 > 0:22:16- I hope all the - different authorities...
0:22:16 > 0:22:19- ..responsible for making sure - businesses sell tickets...
0:22:19 > 0:22:21- ..at a fair price in a fair way...
0:22:21 > 0:22:25- ..are looking at the incidents - that you've already unveiled.
0:22:26 > 0:22:29- It seems Ticket Selection's - troubles continue.
0:22:29 > 0:22:32- This week, there were further - complaints online.
0:22:32 > 0:22:35- They were from people - who didn't receive tickets...
0:22:35 > 0:22:38- ..to see Skepta - and Red Hot Chili Peppers.- - https://twitter.com/Skepta - https://twitter.com/ChiliPeppers
0:22:38 > 0:22:42- So far, neither Debbie and her - family or Rhys and Jordan...
0:22:42 > 0:22:46- ..have received a refund or an - explanation from Ticket Selection.
0:22:46 > 0:22:47- It's disgusting.
0:22:47 > 0:22:51- It needs to be out there - so people know not to buy from them.
0:22:51 > 0:22:54- I don't want the same - as what happened to us. It's cruel.
0:22:54 > 0:22:56- They were the kids' - Christmas presents.
0:22:57 > 0:22:59- They're clearly - the kind of company...
0:22:59 > 0:23:02- ..who don't care - about anyone but themselves.
0:23:02 > 0:23:06- If there's money in their pocket, - they're happy.
0:23:07 > 0:23:09- That's it for tonight on Hacio.
0:23:09 > 0:23:12- Next week, Glesni looks at - some people's obsession...
0:23:12 > 0:23:14- ..with video and computer games.
0:23:15 > 0:23:18- She meets those - who live in a fantasy world.
0:23:18 > 0:23:21- I run the show. I play them. - I'm a part of the story.
0:23:22 > 0:23:24- I think games are very special.
0:23:26 > 0:23:29- We return to the European Survey, - Generation Beth?
0:23:30 > 0:23:34- We look at the attitudes of Wales' - young people toward homosexuality...
0:23:34 > 0:23:37- ..gender equality - and living without a mobile.
0:23:37 > 0:23:38- See you next week.
0:23:52 > 0:23:54- S4C Subtitles by Testun Cyf.
0:23:54 > 0:23:54- .