:00:06. > :00:10.Hello and welcome to a new series of Inside Out. Tonight, we are
:00:10. > :00:13.asking who is going to look after us when we get old? It's a multi-
:00:13. > :00:16.million pound industry, but can you trust the people who care for you
:00:16. > :00:22.at home? 23 of the care workers working there had criminal records
:00:22. > :00:29.for offences including theft and assault. Theft and assault? Weren't
:00:30. > :00:34.they checked? Also tonight, forking out a fortune
:00:34. > :00:38.for care. We find some alternatives. All those worries that everybody
:00:38. > :00:47.has about what happens, we know where our death take place. Where
:00:47. > :00:51.we will die. And that to me is great.
:00:52. > :00:57.Hello. And low pay and lots of vacancies.
:00:57. > :01:00.Who cares and why? At the end of the day, you are looking after
:01:00. > :01:10.people and you are caring for people and that is what makes it
:01:10. > :01:24.
:01:24. > :01:27.This is Larkhill Village in Nottingham. The over-60s who have
:01:27. > :01:30.chosen to move into this retirement complex have done so because they
:01:30. > :01:34.want independent thing but also care on hand as and when they need
:01:34. > :01:37.it. What if you choose to stay in your own home? How much do you
:01:38. > :01:40.really know about the people who turn up to care for you? Inside Out
:01:40. > :01:49.has found out that convicted criminals have been working as
:01:49. > :01:57.carers. Mary Rhodes has been Peter Taylor is about to discover
:01:57. > :02:01.the truth about his mother's death. I just want justice. I want justice
:02:01. > :02:03.for other old people who have not got people to look after them.
:02:03. > :02:08.Dorothy Taylor died less than two weeks after social services took
:02:08. > :02:13.charge of her care. But her son blames himself. I was Mum's main
:02:13. > :02:21.carer. When we got the care package setup by the Council, I thought it
:02:21. > :02:25.would give me a break from seeing my mother every day. And I did not
:02:25. > :02:28.go over there because I thought she was having care and she was not. I
:02:28. > :02:30.blame myself now for that. At the coroner's court, a doctor
:02:30. > :02:35.revealed that care workers could not have saved Dorothy Taylor's
:02:35. > :02:38.life even if they had done their job properly. But it was made clear
:02:38. > :02:44.that she was left to fend herself for two days because carers simply
:02:44. > :02:47.did not turn up. There are a lot of Mrs Taylors out there who do not
:02:47. > :02:51.have families like ours, who have got nobody to call on them and make
:02:51. > :02:56.sure they are all OK, who just rely on the care people to look after
:02:56. > :03:01.them. And they are not being cared for.
:03:01. > :03:10.Peter is determined to find out why the care industry failed his mother.
:03:10. > :03:14.And whether he should have done You contacted social services for
:03:14. > :03:20.some help for your mum, what did you need? Some help looking after
:03:21. > :03:30.her, someone to come in and make sure she was OK, make a cup of tea.
:03:31. > :03:32.
:03:32. > :03:36.Give her some food or a sandwich. Help her with the toilet. Just to
:03:36. > :03:39.give me a break because I was going over there two or three times a day.
:03:39. > :03:42.Home care for older and disabled people is almost entirely provided
:03:42. > :03:44.by the private sector and with growing demand, it is now a multi-
:03:44. > :03:50.million pound industry. There are around 1400 home-care providers in
:03:50. > :03:54.the Midlands. 50 are used by Birmingham City Council, which
:03:54. > :03:59.chose Care4Uto look after Peter's mum. How much did you know about
:03:59. > :04:07.the care provider, Care4U? At the time, nothing. I had never
:04:07. > :04:16.heard of them. I just assumed that because the council were providing
:04:16. > :04:20.that care, that the council had done the checks. But had they? And
:04:20. > :04:23.what do we know about Care4U? It is run by this man, Imran Khan, an
:04:23. > :04:28.electrician by trade. Now he is running the family business which
:04:28. > :04:30.looks after 78 elderly people on behalf of social services. A
:04:30. > :04:35.Freedom of Information request reveals Birmingham City Council
:04:35. > :04:38.paid the company more than �800,000 last year. So is it any good? It
:04:38. > :04:44.turns out the industry regulator did an inspection just six weeks
:04:44. > :04:50.after Dorothy Taylor's death. The company failed to meet all seven
:04:51. > :04:53.basic standards and inspectors spotted something else. 23 care
:04:53. > :05:01.workers had criminal records for offences including theft and
:05:01. > :05:05.assault. It also appeared that other carers have not had their
:05:05. > :05:07.records checked at all. When the inspectors returned six months
:05:07. > :05:13.later, convicted criminals were still working unsupervised in the
:05:13. > :05:18.homes of some of the city's most vulnerable people.
:05:18. > :05:26.I show Peter what we have found. Care workers had criminal records
:05:26. > :05:31.for offences including theft and assault. Theft and assault? Aren't
:05:31. > :05:37.they checked? It also appeared that other carers have not had their
:05:37. > :05:40.records checked at all. Unbelievable.
:05:40. > :05:50.The judgement is quite clear - the registered provider is failing to
:05:50. > :05:50.
:05:50. > :05:53.provide safeguards. And these are carers?
:05:53. > :06:02.How come social services continue to pay Care4U to look after elderly
:06:02. > :06:05.people and is the company still putting people at risk? No one from
:06:05. > :06:13.Care4U, social services or the Care Quality Commission would take part
:06:13. > :06:19.in this programme. Instead, they Care4U blames a previous member of
:06:19. > :06:23.staff for its problems. It says it has made significant changes, hired
:06:23. > :06:25.new staff and learnt valuable lessons. Birmingham City Council
:06:25. > :06:28.and the Care Quality Commission told us they launched a joint
:06:28. > :06:38.investigation following Dorothy's death and carried out a series of
:06:38. > :06:40.
:06:40. > :06:42.inspections. In January, they found the company still was not doing CRB
:06:42. > :06:48.checks but was satisfied it had made improvements and are
:06:48. > :06:51.continuing to monitor its progress. But is Care4U an isolated case?
:06:51. > :06:53.Well, it is difficult to say because, surprisingly, 40 percent
:06:53. > :06:56.of home-care providers have not been inspected by the current
:06:56. > :07:05.regulator. The Care Quality Commission plans to get round to
:07:05. > :07:08.them all by next April. Should we really be worried? Our Freedom of
:07:08. > :07:14.Information request revealed that there were nearly 1000 allegations
:07:14. > :07:24.of abuse made against home care staff in the Midlands. 325 of those
:07:24. > :07:36.
:07:36. > :07:40.were in Nottinghamshire alone. -- 179. Here is a selection. Many
:07:40. > :07:44.describe neglect, theft and errors handing out medication. Some
:07:44. > :07:47.leading to hospital admission. Not all could be substantiated, but
:07:48. > :07:53.amongst those that where, a carer who knocked a man down to the
:07:53. > :07:56.ground and then tried to lock his bedroom door down. Another carer
:07:56. > :08:01.locked a vulnerable person out in the garden and another put a
:08:01. > :08:04.plastic bag over a care user's head. Does the care industry accept it
:08:05. > :08:07.needs to change? To find out, I brought Peter Taylor to London to
:08:07. > :08:16.the offices of the organisation that represents the home care
:08:16. > :08:19.industry. I am hopeful that we will get some answers about this today.
:08:19. > :08:22.But my gut feeling is that we will not. Last year, hundreds of people
:08:22. > :08:26.in the Midlands alleged that carers had either abused them or neglected
:08:26. > :08:31.them. Can you honestly tell me that you think the system as it is is
:08:31. > :08:38.working? If you are telling me that there are 100 or more people who
:08:38. > :08:43.are... Hundreds. I have not seen the facts, but if you are telling
:08:43. > :08:46.me that is the case, then clearly there is a problem. It seems that
:08:46. > :08:51.choosing a care provider is little more than sticking a pin in a list.
:08:51. > :08:54.Absolutely not. It should not be. How do you know? How do you know
:08:54. > :08:57.that you are going to get proper care because it seems going on the
:08:57. > :09:04.Care Quality Commission approved list is no guarantee of
:09:04. > :09:07.professional care? I think we should put this in the context that
:09:07. > :09:13.most home care is very high quality and most people receiving home care
:09:13. > :09:15.are satisfied with the care they receive. I would not go completely
:09:15. > :09:18.overboard and say that everything is rubbish. But obviously, we are
:09:18. > :09:22.very worried about any instance where care is not going right. We
:09:22. > :09:25.need a fundamental review of social care and it has to be led by the
:09:25. > :09:29.government, it has to be properly funded. There are a lot of people
:09:29. > :09:33.in this sector who are working very hard to try and get it right and
:09:33. > :09:41.there is still a lot of very good care, but there are also some
:09:41. > :09:50.shortcomings which are unsustainable. Finally Peter has
:09:50. > :09:54.been giving some answers. -- given. The industry that failed his mother
:09:54. > :09:58.needs to change. Are you glad that you now know the truth? Yes. Before,
:09:58. > :10:08.I thought it was an isolated case. Now we know it is not an isolated
:10:08. > :10:16.
:10:16. > :10:19.If you are concerned about elderly care, you can go to our website
:10:19. > :10:22.where you will find lots of useful information. You will see that
:10:22. > :10:26.address again at the end of the programme. When it comes to being
:10:26. > :10:30.looked after in our old age, none of us knows what level of care we
:10:30. > :10:33.are going to need, how long we are going to need it for and how much
:10:33. > :10:36.it is going to cost is perhaps the biggest worry. Mark Easton has been
:10:36. > :10:41.looking at some alternatives that may involve more than just our
:10:41. > :10:45.money. I wonder what it is like to be 80.
:10:45. > :10:50.If I live that long, who is going to be there to care for me when I
:10:50. > :10:54.cannot manage? And who is going to pay the bill? They are questions we
:10:54. > :10:58.all ask because none of us can know how much it is going to cost. You
:10:58. > :11:01.can spend almost everything before the state steps in. I am here in
:11:01. > :11:11.York because in this city, some of the elderly have clubbed together
:11:11. > :11:12.
:11:12. > :11:15.It is a simple idea. Before you get too decrepit, you can apply to live
:11:15. > :11:18.out your days at Hartrigg Oaks, a community run by the Joseph
:11:18. > :11:23.Rowntree Foundation where residents know that if or when they need
:11:23. > :11:27.nursing care, it is available on site at no extra charge. But it is
:11:27. > :11:32.not easy to get in. You have to pass a medical and one of the
:11:32. > :11:39.leasehold bungalows needs to be vacant. It pays to apply early.
:11:39. > :11:43.I'm 53. You made the decision to come here at 61. It was quite easy
:11:43. > :11:46.for us. We came here because my parents had died and suddenly we
:11:46. > :11:55.were the oldest people in our family. We came here and suddenly
:11:55. > :12:01.we were the youngest. There were people 40 years older than me.
:12:01. > :12:04.Hartrigg Oaks offers peace of mind to those who can afford it.
:12:04. > :12:07.Residents pay into a communal pot, something like �170 a month for a
:12:07. > :12:10.60-year-old, more if you join later. In return, they can be confident,
:12:10. > :12:18.whatever happens to them, they will not be clobbered with care fees
:12:18. > :12:24.they cannot afford. You pay the same sum effectively year-on-year
:12:24. > :12:28.with small increases. When you are fit, you are paying over the odds.
:12:28. > :12:33.When you do need care, you do not pay more for it. All those worries
:12:33. > :12:36.that everybody has about what happens, you don't. We know where
:12:36. > :12:40.our care will take place, where we will be when we are crumbling and
:12:40. > :12:42.probably where we will die. To me that is great. It allows us to get
:12:42. > :12:49.on with living. Of course, as residents get older,
:12:49. > :12:59.they are more likely to use the site's care facilities. 85-year-old
:12:59. > :13:05.
:13:05. > :13:09.Theodore has lived at Hartrigg since it opened 14 years ago. This
:13:09. > :13:12.year, his wife spent over six weeks in the care home and while she was
:13:12. > :13:16.being looked after, he also dipped into the communal pot for the first
:13:16. > :13:19.time. I was offered and found, to my surprise, it was very welcome,
:13:19. > :13:22.care in my bungalow. So you had been paying in all this time,
:13:22. > :13:25.effectively paying over the odds while you were well, but now you
:13:25. > :13:29.get it back? It seems like wasting your money, but it was not.
:13:29. > :13:31.It seems to me that Hartrigg Oaks is a local solution to what many
:13:31. > :13:35.would argue should be a national, state responsibility paying for the
:13:35. > :13:40.care of our elderly. But the fact is that at a time of cuts to public
:13:40. > :13:50.services, politicians cannot agree on where they can find the money.
:13:50. > :13:53.The issue keeps getting kicked into The truth is that despite the
:13:53. > :13:57.recession, Britain is still many times richer in real terms than it
:13:57. > :14:00.was when today's pensioners were born. We can afford to look after
:14:00. > :14:05.them. But in Westminster, seasoned politicians will tell you that
:14:05. > :14:09.priorities lie elsewhere. Is it just too ridiculous to
:14:09. > :14:13.imagine that the answer to this is just to put taxes up so we can pay
:14:13. > :14:16.to look after our elderly? It isn't ridiculous to suggest that we
:14:16. > :14:18.should use the tax system progressively to look after and
:14:18. > :14:22.care for people in old-age. It is ridiculous politically
:14:22. > :14:25.because nobody will touch it with a bargepole.
:14:25. > :14:30.Why not? Those people are scared of arguing
:14:30. > :14:33.about tax and spend. They are scared of the consequences at the
:14:33. > :14:43.moment of the economic impact in terms of further depression of our
:14:43. > :14:46.So with taxpayers apparently unable or unwilling to pay more for the
:14:46. > :14:50.increasing care demands of the elderly, the search is on for ways
:14:50. > :14:54.to provide help without the need for a large amount of public money.
:14:54. > :14:58.I have come to Wickford in Essex to see one of the country's hundred or
:14:58. > :15:03.so homeshares in action. An idea already very popular on the
:15:03. > :15:06.continent. My husband died in 2002. I have had
:15:06. > :15:11.rheumatoid for about 20 years. Gradually, I found I was getting
:15:11. > :15:18.worse. My daughter did some research and came up with Share and
:15:18. > :15:25.Care. She rang up one day and said, how would you feel about a man? I
:15:25. > :15:30.thought, "A man? Why not?" United States pianist? Is it that guy with
:15:30. > :15:37.the big rings? 80-year-old Iona was matched with
:15:37. > :15:40.45-year-old Graham, an NHS worker. It will come to me. Liberace.
:15:40. > :15:43.For the last two years, they have lived alongside each other in
:15:43. > :15:48.Iona's home. He lives rent-free in return for spending around 10 hours
:15:48. > :15:52.a week helping out. You see the advert and it says this
:15:52. > :15:57.is not going to be a flatshare, this is going to be living with an
:15:57. > :16:04.old person. A live-in carer, taking care of the chickens, doing some
:16:04. > :16:07.shopping, mowing the lawn, a few repairs, a bit of company.
:16:07. > :16:11.It has allowed you to stay in your own home.
:16:11. > :16:21.Exactly. I desperately wanted to stay here. I love my house. I
:16:21. > :16:22.
:16:22. > :16:26.intend to be carried out in my coffin from here.
:16:26. > :16:28.You do not have a free board and lodging in return for some chores
:16:28. > :16:32.kind of relationship. You have become friends. We are friends.
:16:32. > :16:35.has been absolutely amazing. He has given me my life, my quality of
:16:35. > :16:45.life has risen like that. We laugh. He makes me roar with laughter and
:16:45. > :16:45.
:16:45. > :16:48.sometimes I make you roar with It is so nice when you see
:16:49. > :16:52.something that clearly works as well as that does. It is not for
:16:52. > :16:57.everybody. The older person needs to have a spare room. Their needs
:16:57. > :17:03.cannot be too severe. Most importantly, the characters have to
:17:03. > :17:08.be right to get that kind of special relationship. So it is an
:17:08. > :17:10.answer, but it is not THE answer. We need an imaginative, joined up,
:17:10. > :17:13.holistic answer that mobilises and supports families with caring, gets
:17:13. > :17:23.the community involved, gets older and younger people as part of the
:17:23. > :17:25.
:17:25. > :17:30.Over on the Isle of Wight, there is a unique social experiment being
:17:30. > :17:40.piloted that aims to do just that. It is called Care4Care. Again, the
:17:40. > :17:41.
:17:41. > :17:44.idea is simple. For every hour of voluntary care that people put in
:17:44. > :17:48.with the elderly neighbours, they build up an hour's worth of care
:17:48. > :17:51.credit that they can keep in a time bank and then use for their own
:17:51. > :17:55.care later in life. One of the youngest of the 150 or so members
:17:55. > :17:59.who have signed up for the pilot scheme is 36-year-old Lewis who has
:18:00. > :18:03.been helping out 87-year-old Pearl. I have been coming to see Pearl for
:18:03. > :18:07.about six months now. I have notched up 20 hours and I would
:18:07. > :18:13.like to think that those hours are banked to go towards helping my
:18:13. > :18:19.mother or helping myself if and when I need it. It can encourage
:18:19. > :18:23.you so much to actually get out there and do something. The thing
:18:23. > :18:32.is, my fingers, the top joint does not go over. So I cannot pick up
:18:32. > :18:39.things properly. I spent a lot of time talking to him and he talks to
:18:39. > :18:42.me. That is a big thing to me because people don't come.
:18:42. > :18:45.Care4Care is the brainchild of Professor Heinz Wolff who hopes it
:18:45. > :18:49.will play a key part in solving the care crisis.
:18:49. > :18:59.I hope that over the next three years or so, it will develop into
:18:59. > :19:23.
:19:23. > :19:25.quite a large national scheme. That there might be 1 million members.
:19:26. > :19:30.The problem is whether the next generation is sufficiently keen to
:19:30. > :19:32.ensure safety in their own age to invest the hours which will buy the
:19:32. > :19:34.care pension. Here in Westminster of course, the talk is all about
:19:34. > :19:36.cuts, austerity, not spending millions more caring for our
:19:37. > :19:39.elderly. So the responsibility falls on wider society, on
:19:39. > :19:42.communities, neighbours, and families, to fill that gap and help
:19:42. > :19:45.all of us feel more confident about the prospects of growing old.
:19:45. > :19:48.As the elderly population grows, it makes sense that we are going to
:19:49. > :19:51.need more people to look after them. Across the East Midlands, there are
:19:51. > :19:54.thousands of unfilled vacancies for carers and a concern that a
:19:55. > :20:03.shortage will have a serious impact on the quality of care. In our
:20:03. > :20:13.final film, I have been It is early morning. Time to get
:20:13. > :20:19.
:20:19. > :20:26.the residents up at Birch Court. There are 32 flats in this housing
:20:26. > :20:36.complex in Leicestershire. Today, a team of six carers is on duty.
:20:36. > :20:39.
:20:39. > :20:42.people, we have got a real bond with. -- real banter. That to me is
:20:42. > :20:45.what makes Birch Court. Other people just want you to sit and
:20:45. > :20:48.talk quietly to them. Because we know them, we know how to treat
:20:49. > :20:51.each person. You never know what you are walking into in the morning.
:20:52. > :20:56.Sometimes they are in a bad mood, sometimes they are quieter than
:20:56. > :21:03.usual. You just have to think how would I feel about somebody coming
:21:03. > :21:06.into my house and doing this and doing that?
:21:06. > :21:09.Birch Court is run by Hanover Housing, one of the biggest
:21:09. > :21:19.providers of retirement properties in the country, but the carers are
:21:19. > :21:19.
:21:19. > :21:22.You come in and you look after them and if you can make them smile and
:21:22. > :21:26.make them happy and have a chat, it is a nice thing.
:21:26. > :21:30.I think it is the biggest step in your life. You have to give up your
:21:30. > :21:40.home, come somewhere new where you do not know anyone. I think it must
:21:40. > :21:46.be horrible, really horrible. Also, it must be very embarrassing. You
:21:46. > :21:55.have to be showered and you do not think about it, do you really?
:21:55. > :21:59.you try and put yourself in their It was just the way it was. The way
:21:59. > :22:05.it had to be. Although I was always the one that did the caring at home,
:22:05. > :22:13.I had all my children, my husband and I had to do the caring. Now, I
:22:13. > :22:17.have to be cared for. It is rather strange.
:22:17. > :22:27.Most of the residents here need extra help, or extra care as it is
:22:27. > :22:33.
:22:33. > :22:37.known. Les has been here since last June. He moved in with his wife Pat,
:22:37. > :22:40.but she was only here for about five months and passed away. She
:22:40. > :22:50.had cancer. Try and keep your eye open. He likes to do his own
:22:50. > :22:52.
:22:52. > :22:59.Not everyone here needs care. Now 90, Mona invested her own money in
:22:59. > :23:02.Birch Court to help those who do. feel that one has to put oneself
:23:02. > :23:09.out. My grandparents died when they were
:23:09. > :23:13.just over 60. And here am I, another 30 years ahead. It is all
:23:13. > :23:21.very well having all these aids and medicines to keep us alive, but if
:23:21. > :23:27.we cannot be cared for, what is the point?
:23:27. > :23:33.Good morning. Ann has been a carer for 44 years.
:23:33. > :23:37.Out in the community and in residential care.
:23:37. > :23:40.When I was 14, I was at school and I started on Saturdays. When I left
:23:40. > :23:46.school, I went to live in a residential home, I lived in the
:23:46. > :23:50.attic. I was quite lucky. I have never worked in a bad residential
:23:50. > :23:59.home, but I know people who have. It has changed so much. In what
:23:59. > :24:03.way? Paperwork. You are writing things over and over again.
:24:03. > :24:07.These days, every call the carers make is electronically logged. They
:24:07. > :24:13.scan in and out at the start and end of each visit. That has made a
:24:13. > :24:15.big difference. When you could spend a lot of time with people who
:24:15. > :24:21.was poorly that day, you cannot do that now.
:24:21. > :24:25.Many carers earn the minimum wage, just over six pounds an hour. But
:24:25. > :24:29.it is not just the shifts and the pay that put people off a career in
:24:29. > :24:33.care. It is all over the papers. The
:24:33. > :24:38.other day, somebody was dropped out of a hoist. You do not see anything
:24:38. > :24:42.good about care. You always hear the side that somebody has fallen
:24:42. > :24:46.out of hoist or somebody is being abused and that is all you hear.
:24:46. > :24:48.That is what people have got in their minds, that all care homes
:24:48. > :24:53.are the same. What do people say to you when you
:24:53. > :24:57.tell them what you do? What do you want to do that for? Normally.
:24:58. > :25:03.Couldn't you get a better job than that? Is that what people say? I
:25:03. > :25:13.have had that said to me lots of times. Wouldn't you like to do
:25:13. > :25:13.
:25:13. > :25:17.We will sort that out for you. think people find it strange
:25:17. > :25:20.because they say, how can you go to work and wipe people's bums all
:25:20. > :25:24.day? That is not the case. It is being there for them, listening,
:25:24. > :25:32.good communication. Demand for carers in the East
:25:32. > :25:36.Midlands now has outstripped supply. The number of unfilled vacancies in
:25:36. > :25:42.Nottinghamshire has almost trebled since last year. It is having a
:25:42. > :25:46.massive impact on the whole of the care sector. Whenever we go out to
:25:46. > :25:49.recruit, we do not get the numbers of people we really want. And you
:25:49. > :25:52.do not always get the quality you need either. Is there a danger if
:25:52. > :25:56.these posts cannot be filled that agencies will take people who are
:25:56. > :25:59.not necessarily suitable for the job? My concern is that we will get
:25:59. > :26:02.more programmes of the type we have had where care agencies that are
:26:02. > :26:08.under scrutiny will be found wanting, it will be found that they
:26:08. > :26:11.had taken on substandard staff who are not up to the mark. If they are
:26:11. > :26:16.not up to the mark, that means the level of service being provided to
:26:16. > :26:20.the older person is not good enough. Then you get bad practice and abuse.
:26:20. > :26:25.I have met a lot of girls who have come in to do caring and they are
:26:25. > :26:28.just not cut out for it at all. You have got to have a certain
:26:28. > :26:33.something about you in the first place. I don't think most people do
:26:33. > :26:36.it for the pay to be honest. You do not do this job for the money, you
:26:36. > :26:40.can't. It is how you are made. You cannot
:26:40. > :26:46.be taught to be a carer. You cannot learn it at college. It is either
:26:46. > :26:50.there or it is not there. We are going to think about
:26:50. > :26:53.having... At college in Nottingham, students
:26:53. > :27:03.on this course are learning some of the skills that will take them into
:27:03. > :27:23.
:27:23. > :27:26.a career in care. I think many people need a lot more care, older
:27:26. > :27:29.people are very neglected in society. You have got to have
:27:29. > :27:32.caring carers. Many of the students here are school leavers, 17 and 18-
:27:32. > :27:34.year-olds. When it comes to getting hands-on experience, it is their
:27:34. > :27:37.age that is holding them back. Residential homes prefer people
:27:37. > :27:40.with experience. They are not always open to letting young people
:27:40. > :27:43.go in and get experience. We struggle for our young students to
:27:43. > :27:46.get into care homes for work. third of the college's health and
:27:46. > :27:49.social care students will go on to look after the elderly. With our
:27:49. > :27:55.growing, ageing population, who cares and why has never been more
:27:55. > :28:03.important. People always say, you're only 28, how can you enjoy
:28:03. > :28:06.it? But I just do, that is just me. I like to care for people and I do
:28:06. > :28:10.really enjoy my job. Some of them don't have family so we are the
:28:10. > :28:16.closest thing to a family they have got. You should not get attached,
:28:16. > :28:19.but you do. Everybody is going to need care at