16/09/2013

0:00:07 > 0:00:07How

0:00:07 > 0:00:08How do

0:00:08 > 0:00:08How do you

0:00:08 > 0:00:08How do you cure

0:00:08 > 0:00:09How do you cure the

0:00:09 > 0:00:10How do you cure the crisis

0:00:10 > 0:00:10How do you cure the crisis in

0:00:10 > 0:00:10How do you cure the crisis in A&E?

0:00:11 > 0:00:11We

0:00:11 > 0:00:12We are

0:00:12 > 0:00:12We are on

0:00:12 > 0:00:12We are on shift

0:00:12 > 0:00:13We are on shift at

0:00:13 > 0:00:14We are on shift at the

0:00:14 > 0:00:14We are on shift at the East's

0:00:14 > 0:00:15We are on shift at the East's major

0:00:15 > 0:00:15We are on shift at the East's major trauma

0:00:15 > 0:00:15We are on shift at the East's major trauma centre

0:00:15 > 0:00:16We are on shift at the East's major trauma centre to

0:00:16 > 0:00:17We are on shift at the East's major trauma centre to find

0:00:17 > 0:00:17We are on shift at the East's major trauma centre to find out

0:00:17 > 0:00:18We are on shift at the East's major trauma centre to find out what

0:00:18 > 0:00:18We are on shift at the East's major trauma centre to find out what that

0:00:18 > 0:00:19trauma centre to find out what that means

0:00:19 > 0:00:19trauma centre to find out what that means for

0:00:19 > 0:00:20trauma centre to find out what that means for duRs,

0:00:20 > 0:00:20trauma centre to find out what that means for duRs, nurses

0:00:20 > 0:00:20trauma centre to find out what that means for duRs, nurses and

0:00:20 > 0:00:22trauma centre to find out what that means for duRs, nurses and us.

0:00:22 > 0:00:22trauma centre to find out what that means for duRs, nurses and us. It's

0:00:22 > 0:00:22means for duRs, nurses and us. It's unpredictable.

0:00:22 > 0:00:24means for duRs, nurses and us. It's unpredictable. One

0:00:24 > 0:00:24means for duRs, nurses and us. It's unpredictable. One minute

0:00:24 > 0:00:24means for duRs, nurses and us. It's unpredictable. One minute you

0:00:24 > 0:00:24means for duRs, nurses and us. It's unpredictable. One minute you can

0:00:24 > 0:00:25means for duRs, nurses and us. It's unpredictable. One minute you can be

0:00:25 > 0:00:25unpredictable. One minute you can be doing

0:00:25 > 0:00:27unpredictable. One minute you can be doing nothing

0:00:27 > 0:00:27unpredictable. One minute you can be doing nothing and

0:00:27 > 0:00:27unpredictable. One minute you can be doing nothing and then

0:00:27 > 0:00:27unpredictable. One minute you can be doing nothing and then you

0:00:27 > 0:00:27unpredictable. One minute you can be doing nothing and then you get

0:00:27 > 0:00:28unpredictable. One minute you can be doing nothing and then you get five

0:00:28 > 0:00:30doing nothing and then you get five patients

0:00:30 > 0:00:30doing nothing and then you get five patients coming

0:00:30 > 0:00:30doing nothing and then you get five patients coming in.

0:00:30 > 0:00:30doing nothing and then you get five patients coming in. You

0:00:30 > 0:00:31doing nothing and then you get five patients coming in. You dent

0:00:31 > 0:00:31doing nothing and then you get five patients coming in. You dent know

0:00:31 > 0:00:31patients coming in. You dent know what

0:00:31 > 0:00:31patients coming in. You dent know what is

0:00:31 > 0:00:31patients coming in. You dent know what is going

0:00:31 > 0:00:31patients coming in. You dent know what is going to

0:00:31 > 0:00:31patients coming in. You dent know what is going to come

0:00:31 > 0:00:32patients coming in. You dent know what is going to come in

0:00:32 > 0:00:34patients coming in. You dent know what is going to come in next.

0:00:34 > 0:00:35patients coming in. You dent know what is going to come in next. We

0:00:35 > 0:00:35what is going to come in next. We have

0:00:35 > 0:00:35what is going to come in next. We have 34

0:00:35 > 0:00:36what is going to come in next. We have 34 gaps

0:00:36 > 0:00:36what is going to come in next. We have 34 gaps on

0:00:36 > 0:00:38what is going to come in next. We have 34 gaps on the

0:00:38 > 0:00:38what is going to come in next. We have 34 gaps on the rotas

0:00:38 > 0:00:38what is going to come in next. We have 34 gaps on the rotas across

0:00:38 > 0:00:38what is going to come in next. We have 34 gaps on the rotas across the

0:00:38 > 0:00:39have 34 gaps on the rotas across the east

0:00:39 > 0:00:39have 34 gaps on the rotas across the east of

0:00:39 > 0:00:40have 34 gaps on the rotas across the east of England.

0:00:40 > 0:00:40have 34 gaps on the rotas across the east of England. We'll

0:00:40 > 0:00:40have 34 gaps on the rotas across the east of England. We'll look

0:00:40 > 0:00:40have 34 gaps on the rotas across the east of England. We'll look at

0:00:40 > 0:00:41east of England. We'll look at possible

0:00:41 > 0:00:42east of England. We'll look at possible solutions.

0:00:42 > 0:00:42east of England. We'll look at possible solutions. The

0:00:42 > 0:00:42east of England. We'll look at possible solutions. The motion

0:00:42 > 0:00:43possible solutions. The motion satisfying

0:00:43 > 0:00:43possible solutions. The motion satisfying job

0:00:43 > 0:00:43possible solutions. The motion satisfying job of

0:00:43 > 0:00:44possible solutions. The motion satisfying job of all

0:00:44 > 0:00:44possible solutions. The motion satisfying job of all —

0:00:44 > 0:00:45possible solutions. The motion satisfying job of all — healing.

0:00:45 > 0:00:46satisfying job of all — healing. Jean

0:00:46 > 0:00:46satisfying job of all — healing. Jean from

0:00:46 > 0:00:48satisfying job of all — healing. Jean from Essex,

0:00:48 > 0:00:49satisfying job of all — healing. Jean from Essex, Britain's

0:00:49 > 0:00:49Jean from Essex, Britain's longest—serving

0:00:49 > 0:00:49Jean from Essex, Britain's longest—serving nurse

0:00:49 > 0:00:50Jean from Essex, Britain's longest—serving nurse gives

0:00:50 > 0:00:50Jean from Essex, Britain's longest—serving nurse gives us

0:00:50 > 0:00:51Jean from Essex, Britain's longest—serving nurse gives us her

0:00:51 > 0:00:51longest—serving nurse gives us her diagnosis.

0:00:51 > 0:00:52longest—serving nurse gives us her diagnosis. We

0:00:52 > 0:00:52longest—serving nurse gives us her diagnosis. We have

0:00:52 > 0:00:54longest—serving nurse gives us her diagnosis. We have too

0:00:54 > 0:00:54longest—serving nurse gives us her diagnosis. We have too many

0:00:54 > 0:00:54longest—serving nurse gives us her diagnosis. We have too many managers

0:00:54 > 0:00:55diagnosis. We have too many managers and

0:00:55 > 0:00:55diagnosis. We have too many managers and if

0:00:55 > 0:00:56diagnosis. We have too many managers and if I

0:00:56 > 0:00:56diagnosis. We have too many managers and if I had

0:00:56 > 0:00:56diagnosis. We have too many managers and if I had my

0:00:56 > 0:00:56diagnosis. We have too many managers and if I had my way

0:00:56 > 0:00:56diagnosis. We have too many managers and if I had my way I

0:00:56 > 0:00:57diagnosis. We have too many managers and if I had my way I would

0:00:57 > 0:00:57diagnosis. We have too many managers and if I had my way I would do

0:00:57 > 0:00:58diagnosis. We have too many managers and if I had my way I would do a

0:00:58 > 0:00:58diagnosis. We have too many managers and if I had my way I would do a bit

0:00:58 > 0:00:58and if I had my way I would do a bit of

0:00:58 > 0:00:59and if I had my way I would do a bit of weeding.

0:00:59 > 0:00:59and if I had my way I would do a bit of weeding. Revealing

0:00:59 > 0:00:59and if I had my way I would do a bit of weeding. Revealing the

0:00:59 > 0:00:59and if I had my way I would do a bit of weeding. Revealing the stories

0:00:59 > 0:00:59of weeding. Revealing the stories that

0:00:59 > 0:01:01of weeding. Revealing the stories that matter

0:01:01 > 0:01:01of weeding. Revealing the stories that matter closer

0:01:01 > 0:01:01of weeding. Revealing the stories that matter closer to

0:01:01 > 0:01:01of weeding. Revealing the stories that matter closer to home.

0:01:01 > 0:01:01of weeding. Revealing the stories that matter closer to home. This

0:01:01 > 0:01:02of weeding. Revealing the stories that matter closer to home. This is

0:01:02 > 0:01:02that matter closer to home. This is Inside

0:01:02 > 0:01:02that matter closer to home. This is Inside Out

0:01:02 > 0:01:03that matter closer to home. This is Inside Out East.

0:01:15 > 0:01:16Tonight,

0:01:16 > 0:01:16Tonight, we

0:01:16 > 0:01:17Tonight, we are

0:01:17 > 0:01:17Tonight, we are in

0:01:17 > 0:01:18Tonight, we are in Cambridge.

0:01:18 > 0:01:20Tonight, we are in Cambridge. Hello.

0:01:20 > 0:01:20Tonight, we are in Cambridge. Hello. Our

0:01:20 > 0:01:21Tonight, we are in Cambridge. Hello. Our A&E

0:01:21 > 0:01:22Tonight, we are in Cambridge. Hello. Our A&E services

0:01:22 > 0:01:22Tonight, we are in Cambridge. Hello. Our A&E services are

0:01:22 > 0:01:23Tonight, we are in Cambridge. Hello. Our A&E services are struggling

0:01:23 > 0:01:23Tonight, we are in Cambridge. Hello. Our A&E services are struggling to

0:01:23 > 0:01:24Our A&E services are struggling to cope.

0:01:24 > 0:01:24Our A&E services are struggling to cope. Addenbrooke's

0:01:24 > 0:01:24Our A&E services are struggling to cope. Addenbrooke's here

0:01:24 > 0:01:25Our A&E services are struggling to cope. Addenbrooke's here is

0:01:25 > 0:01:25Our A&E services are struggling to cope. Addenbrooke's here is the

0:01:25 > 0:01:26cope. Addenbrooke's here is the major

0:01:26 > 0:01:26cope. Addenbrooke's here is the major trauma

0:01:26 > 0:01:27cope. Addenbrooke's here is the major trauma centre

0:01:27 > 0:01:27cope. Addenbrooke's here is the major trauma centre for

0:01:27 > 0:01:28cope. Addenbrooke's here is the major trauma centre for the

0:01:28 > 0:01:29cope. Addenbrooke's here is the major trauma centre for the east.

0:01:29 > 0:01:29major trauma centre for the east. Julie

0:01:29 > 0:01:29major trauma centre for the east. Julie joined

0:01:29 > 0:01:31major trauma centre for the east. Julie joined doctors

0:01:31 > 0:01:31major trauma centre for the east. Julie joined doctors and

0:01:31 > 0:01:31major trauma centre for the east. Julie joined doctors and nurses

0:01:31 > 0:01:31Julie joined doctors and nurses there

0:01:31 > 0:01:31Julie joined doctors and nurses there for

0:01:31 > 0:01:32Julie joined doctors and nurses there for a

0:01:32 > 0:01:33Julie joined doctors and nurses there for a shift

0:01:33 > 0:01:33Julie joined doctors and nurses there for a shift to

0:01:33 > 0:01:33Julie joined doctors and nurses there for a shift to find

0:01:33 > 0:01:34Julie joined doctors and nurses there for a shift to find out

0:01:34 > 0:01:34Julie joined doctors and nurses there for a shift to find out where

0:01:34 > 0:01:34there for a shift to find out where they

0:01:34 > 0:01:36there for a shift to find out where they are

0:01:36 > 0:01:36there for a shift to find out where they are understand

0:01:36 > 0:01:36there for a shift to find out where they are understand ——

0:01:36 > 0:01:36there for a shift to find out where they are understand —— why

0:01:36 > 0:01:37there for a shift to find out where they are understand —— why they

0:01:37 > 0:01:37there for a shift to find out where they are understand —— why they are

0:01:37 > 0:01:37they are understand —— why they are under

0:01:37 > 0:01:38they are understand —— why they are under increasing

0:01:38 > 0:01:38they are understand —— why they are under increasing pressure

0:01:38 > 0:01:38they are understand —— why they are under increasing pressure and

0:01:38 > 0:01:39they are understand —— why they are under increasing pressure and what

0:01:39 > 0:01:39under increasing pressure and what that

0:01:39 > 0:01:40under increasing pressure and what that means.

0:01:40 > 0:01:40under increasing pressure and what that means. This

0:01:40 > 0:01:40under increasing pressure and what that means. This is

0:01:40 > 0:01:41under increasing pressure and what that means. This is Addenbrooke's

0:01:41 > 0:01:41under increasing pressure and what that means. This is Addenbrooke's in

0:01:41 > 0:01:41that means. This is Addenbrooke's in Cambridge

0:01:41 > 0:01:43that means. This is Addenbrooke's in Cambridge and

0:01:43 > 0:01:43that means. This is Addenbrooke's in Cambridge and for

0:01:43 > 0:01:43that means. This is Addenbrooke's in Cambridge and for the

0:01:43 > 0:01:43that means. This is Addenbrooke's in Cambridge and for the next

0:01:43 > 0:01:44that means. This is Addenbrooke's in Cambridge and for the next 12

0:01:44 > 0:01:44that means. This is Addenbrooke's in Cambridge and for the next 12 hours

0:01:44 > 0:01:44Cambridge and for the next 12 hours we'll

0:01:44 > 0:01:46Cambridge and for the next 12 hours we'll follow

0:01:46 > 0:01:46Cambridge and for the next 12 hours we'll follow the

0:01:46 > 0:01:46Cambridge and for the next 12 hours we'll follow the emergency

0:01:46 > 0:01:46Cambridge and for the next 12 hours we'll follow the emergency staff

0:01:46 > 0:01:46we'll follow the emergency staff here,

0:01:46 > 0:01:46we'll follow the emergency staff here, to

0:01:46 > 0:01:47we'll follow the emergency staff here, to show

0:01:47 > 0:01:47we'll follow the emergency staff here, to show just

0:01:47 > 0:01:48we'll follow the emergency staff here, to show just how

0:01:48 > 0:01:48we'll follow the emergency staff here, to show just how big

0:01:48 > 0:01:48we'll follow the emergency staff here, to show just how big the

0:01:48 > 0:01:49here, to show just how big the challenges

0:01:49 > 0:01:49here, to show just how big the challenges are

0:01:49 > 0:01:49here, to show just how big the challenges are for

0:01:49 > 0:01:50here, to show just how big the challenges are for today's

0:01:50 > 0:01:50here, to show just how big the challenges are for today's A&E

0:01:50 > 0:01:50challenges are for today's A&E departments

0:01:50 > 0:01:50challenges are for today's A&E departments in

0:01:50 > 0:01:51challenges are for today's A&E departments in the

0:01:51 > 0:01:54challenges are for today's A&E departments in the NHS.

0:01:54 > 0:01:55challenges are for today's A&E departments in the NHS. I

0:01:55 > 0:01:56challenges are for today's A&E departments in the NHS. I was

0:01:56 > 0:01:56departments in the NHS. I was playing

0:01:56 > 0:01:56departments in the NHS. I was playing football

0:01:56 > 0:01:58departments in the NHS. I was playing football and

0:01:58 > 0:01:58departments in the NHS. I was playing football and I

0:01:58 > 0:01:58departments in the NHS. I was playing football and I went

0:01:58 > 0:01:58departments in the NHS. I was playing football and I went for

0:01:58 > 0:01:59departments in the NHS. I was playing football and I went for a

0:01:59 > 0:01:59playing football and I went for a header

0:01:59 > 0:01:59playing football and I went for a header with

0:01:59 > 0:02:00playing football and I went for a header with a

0:02:00 > 0:02:00playing football and I went for a header with a player

0:02:00 > 0:02:01playing football and I went for a header with a player and

0:02:01 > 0:02:01playing football and I went for a header with a player and I

0:02:01 > 0:02:02playing football and I went for a header with a player and I hit

0:02:02 > 0:02:03playing football and I went for a header with a player and I hit him

0:02:03 > 0:02:03header with a player and I hit him in

0:02:03 > 0:02:03header with a player and I hit him in the

0:02:03 > 0:02:04header with a player and I hit him in the head.

0:02:04 > 0:02:04header with a player and I hit him in the head. We

0:02:04 > 0:02:04header with a player and I hit him in the head. We all

0:02:04 > 0:02:04header with a player and I hit him in the head. We all fell

0:02:04 > 0:02:06header with a player and I hit him in the head. We all fell over

0:02:06 > 0:02:06header with a player and I hit him in the head. We all fell over and

0:02:06 > 0:02:06header with a player and I hit him in the head. We all fell over and I

0:02:06 > 0:02:06in the head. We all fell over and I got

0:02:06 > 0:02:08in the head. We all fell over and I got my

0:02:08 > 0:02:09in the head. We all fell over and I got my ankle

0:02:09 > 0:02:09in the head. We all fell over and I got my ankle trapped

0:02:09 > 0:02:09in the head. We all fell over and I got my ankle trapped and

0:02:09 > 0:02:09in the head. We all fell over and I got my ankle trapped and this

0:02:09 > 0:02:09in the head. We all fell over and I got my ankle trapped and this was

0:02:09 > 0:02:09got my ankle trapped and this was last

0:02:09 > 0:02:10got my ankle trapped and this was last night.

0:02:10 > 0:02:10got my ankle trapped and this was last night. It

0:02:10 > 0:02:10got my ankle trapped and this was last night. It was

0:02:10 > 0:02:11got my ankle trapped and this was last night. It was very,

0:02:11 > 0:02:12got my ankle trapped and this was last night. It was very, very

0:02:12 > 0:02:12last night. It was very, very painful,

0:02:12 > 0:02:12last night. It was very, very painful, I

0:02:12 > 0:02:14last night. It was very, very painful, I was

0:02:14 > 0:02:14last night. It was very, very painful, I was very

0:02:14 > 0:02:14last night. It was very, very painful, I was very drunk

0:02:14 > 0:02:14last night. It was very, very painful, I was very drunk at

0:02:14 > 0:02:15last night. It was very, very painful, I was very drunk at the

0:02:15 > 0:02:16painful, I was very drunk at the time.

0:02:16 > 0:02:17painful, I was very drunk at the time. Medicine

0:02:17 > 0:02:17painful, I was very drunk at the time. Medicine is

0:02:17 > 0:02:18painful, I was very drunk at the time. Medicine is unpredictable.

0:02:18 > 0:02:18painful, I was very drunk at the time. Medicine is unpredictable. One

0:02:18 > 0:02:19time. Medicine is unpredictable. One minute

0:02:19 > 0:02:19time. Medicine is unpredictable. One minute you

0:02:19 > 0:02:20time. Medicine is unpredictable. One minute you can

0:02:20 > 0:02:20time. Medicine is unpredictable. One minute you can be

0:02:20 > 0:02:21time. Medicine is unpredictable. One minute you can be sitting

0:02:21 > 0:02:21time. Medicine is unpredictable. One minute you can be sitting around

0:02:21 > 0:02:21minute you can be sitting around doing

0:02:21 > 0:02:22minute you can be sitting around doing nothing

0:02:22 > 0:02:22minute you can be sitting around doing nothing and

0:02:22 > 0:02:23minute you can be sitting around doing nothing and then

0:02:23 > 0:02:24minute you can be sitting around doing nothing and then next

0:02:24 > 0:02:24minute you can be sitting around doing nothing and then next minute

0:02:24 > 0:02:24doing nothing and then next minute five

0:02:24 > 0:02:26doing nothing and then next minute five patients

0:02:26 > 0:02:26doing nothing and then next minute five patients come

0:02:26 > 0:02:26doing nothing and then next minute five patients come in

0:02:26 > 0:02:27doing nothing and then next minute five patients come in unwell

0:02:27 > 0:02:27doing nothing and then next minute five patients come in unwell and

0:02:27 > 0:02:27doing nothing and then next minute five patients come in unwell and you

0:02:27 > 0:02:28five patients come in unwell and you don't

0:02:28 > 0:02:29five patients come in unwell and you don't know

0:02:29 > 0:02:29five patients come in unwell and you don't know what

0:02:29 > 0:02:29five patients come in unwell and you don't know what will

0:02:29 > 0:02:29five patients come in unwell and you don't know what will come

0:02:29 > 0:02:29five patients come in unwell and you don't know what will come in

0:02:29 > 0:02:31five patients come in unwell and you don't know what will come in next.

0:02:31 > 0:02:31don't know what will come in next. Dr

0:02:31 > 0:02:32don't know what will come in next. Dr Perara

0:02:32 > 0:02:32don't know what will come in next. Dr Perara is

0:02:32 > 0:02:33don't know what will come in next. Dr Perara is the

0:02:33 > 0:02:33don't know what will come in next. Dr Perara is the consultant

0:02:33 > 0:02:33don't know what will come in next. Dr Perara is the consultant on

0:02:33 > 0:02:34don't know what will come in next. Dr Perara is the consultant on duty.

0:02:34 > 0:02:34Dr Perara is the consultant on duty. He

0:02:34 > 0:02:35Dr Perara is the consultant on duty. He started

0:02:35 > 0:02:35Dr Perara is the consultant on duty. He started at

0:02:35 > 0:02:36Dr Perara is the consultant on duty. He started at 8am

0:02:36 > 0:02:36Dr Perara is the consultant on duty. He started at 8am and

0:02:36 > 0:02:36Dr Perara is the consultant on duty. He started at 8am and he's

0:02:36 > 0:02:38Dr Perara is the consultant on duty. He started at 8am and he's due

0:02:38 > 0:02:38Dr Perara is the consultant on duty. He started at 8am and he's due to

0:02:38 > 0:02:38He started at 8am and he's due to finish

0:02:38 > 0:02:38He started at 8am and he's due to finish at

0:02:38 > 0:02:38He started at 8am and he's due to finish at six.

0:02:38 > 0:02:40He started at 8am and he's due to finish at six. During

0:02:40 > 0:02:40He started at 8am and he's due to finish at six. During the

0:02:40 > 0:02:40He started at 8am and he's due to finish at six. During the day

0:02:40 > 0:02:40He started at 8am and he's due to finish at six. During the day there

0:02:40 > 0:02:41finish at six. During the day there will

0:02:41 > 0:02:41finish at six. During the day there will be

0:02:41 > 0:02:42finish at six. During the day there will be up

0:02:42 > 0:02:42finish at six. During the day there will be up to

0:02:42 > 0:02:42finish at six. During the day there will be up to seven

0:02:42 > 0:02:42finish at six. During the day there will be up to seven others

0:02:42 > 0:02:42finish at six. During the day there will be up to seven others and

0:02:42 > 0:02:43finish at six. During the day there will be up to seven others and 21

0:02:43 > 0:02:43will be up to seven others and 21 nurses

0:02:43 > 0:02:43will be up to seven others and 21 nurses on

0:02:43 > 0:02:47will be up to seven others and 21 nurses on duty.

0:02:47 > 0:02:48will be up to seven others and 21 nurses on duty. As

0:02:48 > 0:02:48will be up to seven others and 21 nurses on duty. As well

0:02:48 > 0:02:49will be up to seven others and 21 nurses on duty. As well as

0:02:49 > 0:02:49will be up to seven others and 21 nurses on duty. As well as treating

0:02:49 > 0:02:50nurses on duty. As well as treating patients,

0:02:50 > 0:02:50nurses on duty. As well as treating patients, the

0:02:50 > 0:02:50nurses on duty. As well as treating patients, the staff

0:02:50 > 0:02:51nurses on duty. As well as treating patients, the staff are

0:02:51 > 0:02:51nurses on duty. As well as treating patients, the staff are under

0:02:51 > 0:02:52patients, the staff are under pressure

0:02:52 > 0:02:52patients, the staff are under pressure to

0:02:52 > 0:02:52patients, the staff are under pressure to keep

0:02:52 > 0:02:53patients, the staff are under pressure to keep to

0:02:53 > 0:02:53patients, the staff are under pressure to keep to Government

0:02:53 > 0:02:57pressure to keep to Government targets.

0:02:57 > 0:02:57pressure to keep to Government targets. There

0:02:57 > 0:02:58pressure to keep to Government targets. There are

0:02:58 > 0:02:58pressure to keep to Government targets. There are targets.

0:02:58 > 0:02:59pressure to keep to Government targets. There are targets. There

0:02:59 > 0:02:59targets. There are targets. There are

0:02:59 > 0:03:00targets. There are targets. There are a

0:03:00 > 0:03:02targets. There are targets. There are a group

0:03:02 > 0:03:03targets. There are targets. There are a group of

0:03:03 > 0:03:04targets. There are targets. There are a group of patients.

0:03:04 > 0:03:05targets. There are targets. There are a group of patients. It's

0:03:05 > 0:03:06are a group of patients. It's important

0:03:06 > 0:03:06are a group of patients. It's important that

0:03:06 > 0:03:07are a group of patients. It's important that the

0:03:07 > 0:03:08are a group of patients. It's important that the patient

0:03:08 > 0:03:09are a group of patients. It's important that the patient always

0:03:09 > 0:03:09important that the patient always comes

0:03:09 > 0:03:10important that the patient always comes first

0:03:10 > 0:03:10important that the patient always comes first and

0:03:10 > 0:03:11important that the patient always comes first and targets

0:03:11 > 0:03:11important that the patient always comes first and targets are

0:03:11 > 0:03:12important that the patient always comes first and targets are second.

0:03:12 > 0:03:12comes first and targets are second. It's

0:03:12 > 0:03:12comes first and targets are second. It's 2.00pm

0:03:12 > 0:03:14comes first and targets are second. It's 2.00pm and

0:03:14 > 0:03:14comes first and targets are second. It's 2.00pm and it's

0:03:14 > 0:03:14comes first and targets are second. It's 2.00pm and it's a

0:03:14 > 0:03:14comes first and targets are second. It's 2.00pm and it's a fairly

0:03:14 > 0:03:14It's 2.00pm and it's a fairly typical

0:03:14 > 0:03:16It's 2.00pm and it's a fairly typical day.

0:03:16 > 0:03:16It's 2.00pm and it's a fairly typical day. On

0:03:16 > 0:03:17It's 2.00pm and it's a fairly typical day. On the

0:03:17 > 0:03:17It's 2.00pm and it's a fairly typical day. On the screen,

0:03:17 > 0:03:17It's 2.00pm and it's a fairly typical day. On the screen, the

0:03:17 > 0:03:17typical day. On the screen, the staff

0:03:17 > 0:03:17typical day. On the screen, the staff can

0:03:17 > 0:03:19typical day. On the screen, the staff can see

0:03:19 > 0:03:19typical day. On the screen, the staff can see how

0:03:19 > 0:03:20typical day. On the screen, the staff can see how many

0:03:20 > 0:03:20typical day. On the screen, the staff can see how many people

0:03:20 > 0:03:20typical day. On the screen, the staff can see how many people have

0:03:20 > 0:03:20staff can see how many people have been

0:03:20 > 0:03:20staff can see how many people have been through

0:03:20 > 0:03:23staff can see how many people have been through the

0:03:23 > 0:03:24staff can see how many people have been through the door.

0:03:24 > 0:03:24staff can see how many people have been through the door. In

0:03:24 > 0:03:24staff can see how many people have been through the door. In the

0:03:24 > 0:03:24staff can see how many people have been through the door. In the last

0:03:24 > 0:03:24been through the door. In the last two

0:03:24 > 0:03:24been through the door. In the last two hours,

0:03:24 > 0:03:25been through the door. In the last two hours, that's

0:03:25 > 0:03:25been through the door. In the last two hours, that's 19.

0:03:25 > 0:03:25been through the door. In the last two hours, that's 19. Many

0:03:25 > 0:03:25been through the door. In the last two hours, that's 19. Many of

0:03:25 > 0:03:27been through the door. In the last two hours, that's 19. Many of those

0:03:27 > 0:03:27two hours, that's 19. Many of those with

0:03:27 > 0:03:27two hours, that's 19. Many of those with sporting

0:03:27 > 0:03:28two hours, that's 19. Many of those with sporting and

0:03:28 > 0:03:28two hours, that's 19. Many of those with sporting and gardening

0:03:28 > 0:03:28with sporting and gardening injuries.

0:03:28 > 0:03:28with sporting and gardening injuries. Everywhere

0:03:28 > 0:03:28with sporting and gardening injuries. Everywhere there

0:03:28 > 0:03:28with sporting and gardening injuries. Everywhere there are

0:03:28 > 0:03:28injuries. Everywhere there are screens

0:03:28 > 0:03:29injuries. Everywhere there are screens showing

0:03:29 > 0:03:31injuries. Everywhere there are screens showing staff

0:03:31 > 0:03:31injuries. Everywhere there are screens showing staff how

0:03:31 > 0:03:31injuries. Everywhere there are screens showing staff how long

0:03:31 > 0:03:32screens showing staff how long patients

0:03:32 > 0:03:32screens showing staff how long patients have

0:03:32 > 0:03:32screens showing staff how long patients have been

0:03:32 > 0:03:32screens showing staff how long patients have been waiting

0:03:32 > 0:03:32screens showing staff how long patients have been waiting and

0:03:32 > 0:03:32screens showing staff how long patients have been waiting and what

0:03:32 > 0:03:32patients have been waiting and what ambulances

0:03:32 > 0:03:32patients have been waiting and what ambulances are

0:03:32 > 0:03:35patients have been waiting and what ambulances are on

0:03:35 > 0:03:35patients have been waiting and what ambulances are on the

0:03:35 > 0:03:35patients have been waiting and what ambulances are on the way.

0:03:35 > 0:03:35patients have been waiting and what ambulances are on the way. Just

0:03:35 > 0:03:36ambulances are on the way. Just before

0:03:36 > 0:03:36ambulances are on the way. Just before 5.00pm

0:03:36 > 0:03:36ambulances are on the way. Just before 5.00pm the

0:03:36 > 0:03:36ambulances are on the way. Just before 5.00pm the doctors

0:03:36 > 0:03:36ambulances are on the way. Just before 5.00pm the doctors get

0:03:36 > 0:03:36ambulances are on the way. Just before 5.00pm the doctors get a

0:03:36 > 0:03:38ambulances are on the way. Just before 5.00pm the doctors get a call

0:03:38 > 0:03:38before 5.00pm the doctors get a call to

0:03:38 > 0:03:38before 5.00pm the doctors get a call to say

0:03:38 > 0:03:38before 5.00pm the doctors get a call to say the

0:03:38 > 0:03:39before 5.00pm the doctors get a call to say the air

0:03:39 > 0:03:39before 5.00pm the doctors get a call to say the air ambulance

0:03:39 > 0:03:39before 5.00pm the doctors get a call to say the air ambulance is

0:03:39 > 0:03:39before 5.00pm the doctors get a call to say the air ambulance is bringing

0:03:39 > 0:03:40to say the air ambulance is bringing in

0:03:40 > 0:03:40to say the air ambulance is bringing in an

0:03:40 > 0:03:40to say the air ambulance is bringing in an injured

0:03:40 > 0:03:40to say the air ambulance is bringing in an injured motorcyclist

0:03:40 > 0:03:41to say the air ambulance is bringing in an injured motorcyclist and

0:03:41 > 0:03:41to say the air ambulance is bringing in an injured motorcyclist and his

0:03:41 > 0:03:41in an injured motorcyclist and his injuries

0:03:41 > 0:03:42in an injured motorcyclist and his injuries could

0:03:42 > 0:03:42in an injured motorcyclist and his injuries could be

0:03:42 > 0:03:42in an injured motorcyclist and his injuries could be life

0:03:42 > 0:03:42in an injured motorcyclist and his injuries could be life threatening.

0:03:42 > 0:03:42injuries could be life threatening. We

0:03:42 > 0:03:43injuries could be life threatening. We have

0:03:43 > 0:03:43injuries could be life threatening. We have a

0:03:43 > 0:03:44injuries could be life threatening. We have a 24—year—old

0:03:44 > 0:03:44injuries could be life threatening. We have a 24—year—old who

0:03:44 > 0:03:44injuries could be life threatening. We have a 24—year—old who has

0:03:44 > 0:03:45injuries could be life threatening. We have a 24—year—old who has gone

0:03:45 > 0:03:45We have a 24—year—old who has gone into

0:03:45 > 0:03:45We have a 24—year—old who has gone into a

0:03:45 > 0:03:45We have a 24—year—old who has gone into a mini

0:03:45 > 0:03:46We have a 24—year—old who has gone into a mini bus

0:03:46 > 0:03:46We have a 24—year—old who has gone into a mini bus and

0:03:46 > 0:03:47We have a 24—year—old who has gone into a mini bus and he's

0:03:47 > 0:03:47We have a 24—year—old who has gone into a mini bus and he's got

0:03:47 > 0:03:48into a mini bus and he's got injuries

0:03:48 > 0:03:48into a mini bus and he's got injuries and

0:03:48 > 0:03:49into a mini bus and he's got injuries and at

0:03:49 > 0:03:49into a mini bus and he's got injuries and at the

0:03:49 > 0:03:50into a mini bus and he's got injuries and at the moment

0:03:50 > 0:03:51into a mini bus and he's got injuries and at the moment he's

0:03:51 > 0:03:51injuries and at the moment he's stable,

0:03:51 > 0:03:52injuries and at the moment he's stable, but

0:03:52 > 0:03:52injuries and at the moment he's stable, but we'll

0:03:52 > 0:03:53injuries and at the moment he's stable, but we'll see.

0:03:53 > 0:03:53injuries and at the moment he's stable, but we'll see. This

0:03:53 > 0:03:54injuries and at the moment he's stable, but we'll see. This is

0:03:54 > 0:03:54injuries and at the moment he's stable, but we'll see. This is Ben.

0:03:54 > 0:03:55stable, but we'll see. This is Ben. He's

0:03:55 > 0:03:55stable, but we'll see. This is Ben. He's 24

0:03:55 > 0:03:56stable, but we'll see. This is Ben. He's 24 years

0:03:56 > 0:03:56stable, but we'll see. This is Ben. He's 24 years old.

0:03:56 > 0:03:56stable, but we'll see. This is Ben. He's 24 years old. Approximately

0:03:56 > 0:03:57stable, but we'll see. This is Ben. He's 24 years old. Approximately an

0:03:57 > 0:03:58He's 24 years old. Approximately an hour

0:03:58 > 0:03:58He's 24 years old. Approximately an hour and

0:03:58 > 0:03:58He's 24 years old. Approximately an hour and 25

0:03:58 > 0:03:58He's 24 years old. Approximately an hour and 25 minutes

0:03:58 > 0:03:58He's 24 years old. Approximately an hour and 25 minutes ago

0:03:58 > 0:03:59He's 24 years old. Approximately an hour and 25 minutes ago now

0:03:59 > 0:04:00He's 24 years old. Approximately an hour and 25 minutes ago now he

0:04:00 > 0:04:00He's 24 years old. Approximately an hour and 25 minutes ago now he was

0:04:00 > 0:04:01He's 24 years old. Approximately an hour and 25 minutes ago now he was a

0:04:01 > 0:04:01hour and 25 minutes ago now he was a motorcyclist

0:04:01 > 0:04:01hour and 25 minutes ago now he was a motorcyclist on

0:04:01 > 0:04:02hour and 25 minutes ago now he was a motorcyclist on a

0:04:02 > 0:04:03hour and 25 minutes ago now he was a motorcyclist on a country

0:04:03 > 0:04:03hour and 25 minutes ago now he was a motorcyclist on a country road

0:04:03 > 0:04:03hour and 25 minutes ago now he was a motorcyclist on a country road and

0:04:03 > 0:04:04motorcyclist on a country road and was

0:04:04 > 0:04:04motorcyclist on a country road and was witnessed

0:04:04 > 0:04:04motorcyclist on a country road and was witnessed by

0:04:04 > 0:04:04motorcyclist on a country road and was witnessed by passerby

0:04:04 > 0:04:05motorcyclist on a country road and was witnessed by passerby to

0:04:05 > 0:04:05motorcyclist on a country road and was witnessed by passerby to go

0:04:05 > 0:04:05was witnessed by passerby to go under

0:04:05 > 0:04:06was witnessed by passerby to go under the

0:04:06 > 0:04:07was witnessed by passerby to go under the front

0:04:07 > 0:04:07was witnessed by passerby to go under the front wheel

0:04:07 > 0:04:07was witnessed by passerby to go under the front wheel of

0:04:07 > 0:04:07was witnessed by passerby to go under the front wheel of the

0:04:07 > 0:04:08under the front wheel of the mini—bus.

0:04:08 > 0:04:08under the front wheel of the mini—bus. Ben

0:04:08 > 0:04:09under the front wheel of the mini—bus. Ben is

0:04:09 > 0:04:09under the front wheel of the mini—bus. Ben is lucky

0:04:09 > 0:04:10under the front wheel of the mini—bus. Ben is lucky to

0:04:10 > 0:04:10under the front wheel of the mini—bus. Ben is lucky to be

0:04:10 > 0:04:10under the front wheel of the mini—bus. Ben is lucky to be alive.

0:04:10 > 0:04:11mini—bus. Ben is lucky to be alive. He

0:04:11 > 0:04:11mini—bus. Ben is lucky to be alive. He survived

0:04:11 > 0:04:11mini—bus. Ben is lucky to be alive. He survived because

0:04:11 > 0:04:11mini—bus. Ben is lucky to be alive. He survived because he

0:04:11 > 0:04:12mini—bus. Ben is lucky to be alive. He survived because he was

0:04:12 > 0:04:12mini—bus. Ben is lucky to be alive. He survived because he was wearing

0:04:12 > 0:04:13He survived because he was wearing reinforced

0:04:13 > 0:04:13He survived because he was wearing reinforced clothing,

0:04:13 > 0:04:14He survived because he was wearing reinforced clothing, but

0:04:14 > 0:04:14He survived because he was wearing reinforced clothing, but he

0:04:14 > 0:04:14He survived because he was wearing reinforced clothing, but he needs

0:04:14 > 0:04:15reinforced clothing, but he needs surgery.

0:04:15 > 0:04:15reinforced clothing, but he needs surgery. The

0:04:15 > 0:04:16reinforced clothing, but he needs surgery. The number

0:04:16 > 0:04:17reinforced clothing, but he needs surgery. The number of

0:04:17 > 0:04:18reinforced clothing, but he needs surgery. The number of patients

0:04:18 > 0:04:18reinforced clothing, but he needs surgery. The number of patients here

0:04:18 > 0:04:19surgery. The number of patients here is

0:04:19 > 0:04:19surgery. The number of patients here is increasing

0:04:19 > 0:04:19surgery. The number of patients here is increasing by

0:04:19 > 0:04:19surgery. The number of patients here is increasing by at

0:04:19 > 0:04:20surgery. The number of patients here is increasing by at least

0:04:20 > 0:04:20surgery. The number of patients here is increasing by at least 3%

0:04:20 > 0:04:20surgery. The number of patients here is increasing by at least 3% a

0:04:20 > 0:04:21surgery. The number of patients here is increasing by at least 3% a year.

0:04:21 > 0:04:21is increasing by at least 3% a year. This

0:04:21 > 0:04:22is increasing by at least 3% a year. This August,

0:04:22 > 0:04:23is increasing by at least 3% a year. This August, the

0:04:23 > 0:04:23is increasing by at least 3% a year. This August, the hospital

0:04:23 > 0:04:24is increasing by at least 3% a year. This August, the hospital treated

0:04:24 > 0:04:25This August, the hospital treated 500

0:04:25 > 0:04:26This August, the hospital treated 500 more

0:04:26 > 0:04:26This August, the hospital treated 500 more patients

0:04:26 > 0:04:26This August, the hospital treated 500 more patients than

0:04:26 > 0:04:27This August, the hospital treated 500 more patients than last

0:04:27 > 0:04:27This August, the hospital treated 500 more patients than last year.

0:04:27 > 0:04:28500 more patients than last year. Joan,

0:04:28 > 0:04:28500 more patients than last year. Joan, what

0:04:28 > 0:04:29500 more patients than last year. Joan, what happened?

0:04:29 > 0:04:30500 more patients than last year. Joan, what happened? I

0:04:30 > 0:04:30500 more patients than last year. Joan, what happened? I was

0:04:30 > 0:04:32500 more patients than last year. Joan, what happened? I was putting

0:04:32 > 0:04:32Joan, what happened? I was putting rubbish

0:04:32 > 0:04:32Joan, what happened? I was putting rubbish in

0:04:32 > 0:04:34Joan, what happened? I was putting rubbish in the

0:04:34 > 0:04:34Joan, what happened? I was putting rubbish in the garden

0:04:34 > 0:04:34Joan, what happened? I was putting rubbish in the garden bin

0:04:34 > 0:04:34Joan, what happened? I was putting rubbish in the garden bin and

0:04:34 > 0:04:34Joan, what happened? I was putting rubbish in the garden bin and the

0:04:34 > 0:04:35rubbish in the garden bin and the lid

0:04:35 > 0:04:36rubbish in the garden bin and the lid fell

0:04:36 > 0:04:36rubbish in the garden bin and the lid fell on

0:04:36 > 0:04:36rubbish in the garden bin and the lid fell on me

0:04:36 > 0:04:36rubbish in the garden bin and the lid fell on me and

0:04:36 > 0:04:36rubbish in the garden bin and the lid fell on me and I

0:04:36 > 0:04:37rubbish in the garden bin and the lid fell on me and I went

0:04:37 > 0:04:38rubbish in the garden bin and the lid fell on me and I went backwards.

0:04:38 > 0:04:38lid fell on me and I went backwards. Do

0:04:38 > 0:04:38lid fell on me and I went backwards. Do you

0:04:38 > 0:04:38lid fell on me and I went backwards. Do you remember

0:04:38 > 0:04:39lid fell on me and I went backwards. Do you remember anything

0:04:39 > 0:04:39lid fell on me and I went backwards. Do you remember anything after

0:04:39 > 0:04:40lid fell on me and I went backwards. Do you remember anything after that?

0:04:40 > 0:04:40Do you remember anything after that? Yes,

0:04:40 > 0:04:40Do you remember anything after that? Yes, I

0:04:40 > 0:04:40Do you remember anything after that? Yes, I didn't

0:04:40 > 0:04:41Do you remember anything after that? Yes, I didn't get

0:04:41 > 0:04:41Do you remember anything after that? Yes, I didn't get knocked

0:04:41 > 0:04:43Do you remember anything after that? Yes, I didn't get knocked out,

0:04:43 > 0:04:43Do you remember anything after that? Yes, I didn't get knocked out, but

0:04:43 > 0:04:43Do you remember anything after that? Yes, I didn't get knocked out, but I

0:04:43 > 0:04:44Yes, I didn't get knocked out, but I couldn't

0:04:44 > 0:04:44Yes, I didn't get knocked out, but I couldn't get

0:04:44 > 0:04:44Yes, I didn't get knocked out, but I couldn't get up.

0:04:44 > 0:04:44Yes, I didn't get knocked out, but I couldn't get up. How

0:04:44 > 0:04:44Yes, I didn't get knocked out, but I couldn't get up. How is

0:04:44 > 0:04:46Yes, I didn't get knocked out, but I couldn't get up. How is your

0:04:46 > 0:04:46Yes, I didn't get knocked out, but I couldn't get up. How is your head?

0:04:46 > 0:04:47couldn't get up. How is your head? Sore.

0:04:47 > 0:04:47couldn't get up. How is your head? Sore. I'm

0:04:47 > 0:04:47couldn't get up. How is your head? Sore. I'm not

0:04:47 > 0:04:47couldn't get up. How is your head? Sore. I'm not surprised.

0:04:47 > 0:04:47couldn't get up. How is your head? Sore. I'm not surprised. That's

0:04:47 > 0:04:47Sore. I'm not surprised. That's quite

0:04:47 > 0:04:49Sore. I'm not surprised. That's quite a

0:04:49 > 0:04:49Sore. I'm not surprised. That's quite a gash.

0:04:49 > 0:04:50Sore. I'm not surprised. That's quite a gash. Is

0:04:50 > 0:04:50Sore. I'm not surprised. That's quite a gash. Is it?

0:04:50 > 0:04:50Sore. I'm not surprised. That's quite a gash. Is it?Yes.

0:04:50 > 0:04:50Sore. I'm not surprised. That's quite a gash. Is it?Yes. Sorry.

0:04:50 > 0:04:50Sore. I'm not surprised. That's quite a gash. Is it?Yes. Sorry. I

0:04:50 > 0:04:50quite a gash. Is it?Yes. Sorry. I suppose

0:04:50 > 0:04:50quite a gash. Is it?Yes. Sorry. I suppose you

0:04:50 > 0:04:51quite a gash. Is it?Yes. Sorry. I suppose you can't

0:04:51 > 0:04:52quite a gash. Is it?Yes. Sorry. I suppose you can't see.

0:04:52 > 0:04:52quite a gash. Is it?Yes. Sorry. I suppose you can't see. I

0:04:52 > 0:04:52quite a gash. Is it?Yes. Sorry. I suppose you can't see. I shouldn't

0:04:52 > 0:04:52suppose you can't see. I shouldn't say

0:04:52 > 0:04:52suppose you can't see. I shouldn't say this

0:04:52 > 0:04:53suppose you can't see. I shouldn't say this to

0:04:53 > 0:04:53suppose you can't see. I shouldn't say this to you.

0:04:53 > 0:04:54suppose you can't see. I shouldn't say this to you. Meanwhile,

0:04:54 > 0:04:54suppose you can't see. I shouldn't say this to you. Meanwhile, there

0:04:54 > 0:04:55suppose you can't see. I shouldn't say this to you. Meanwhile, there is

0:04:55 > 0:04:55say this to you. Meanwhile, there is another

0:04:55 > 0:04:55say this to you. Meanwhile, there is another merge

0:04:55 > 0:04:55say this to you. Meanwhile, there is another merge coming

0:04:55 > 0:04:55say this to you. Meanwhile, there is another merge coming in.

0:04:55 > 0:04:57say this to you. Meanwhile, there is another merge coming in. Wayne

0:04:57 > 0:04:57say this to you. Meanwhile, there is another merge coming in. Wayne has

0:04:57 > 0:04:58another merge coming in. Wayne has damaged

0:04:58 > 0:04:58another merge coming in. Wayne has damaged his

0:04:58 > 0:04:58another merge coming in. Wayne has damaged his leg.

0:04:58 > 0:04:58another merge coming in. Wayne has damaged his leg. He

0:04:58 > 0:04:59another merge coming in. Wayne has damaged his leg. He crashed

0:04:59 > 0:05:00another merge coming in. Wayne has damaged his leg. He crashed in

0:05:00 > 0:05:00another merge coming in. Wayne has damaged his leg. He crashed in an

0:05:00 > 0:05:00damaged his leg. He crashed in an amateur

0:05:00 > 0:05:01damaged his leg. He crashed in an amateur speedway

0:05:01 > 0:05:01damaged his leg. He crashed in an amateur speedway race

0:05:01 > 0:05:01damaged his leg. He crashed in an amateur speedway race in

0:05:01 > 0:05:01damaged his leg. He crashed in an amateur speedway race in kings

0:05:01 > 0:05:05damaged his leg. He crashed in an amateur speedway race in kings Lynn.

0:05:05 > 0:05:05amateur speedway race in kings Lynn. Wayne

0:05:05 > 0:05:05amateur speedway race in kings Lynn. Wayne has

0:05:05 > 0:05:06amateur speedway race in kings Lynn. Wayne has been

0:05:06 > 0:05:06amateur speedway race in kings Lynn. Wayne has been sent

0:05:06 > 0:05:08amateur speedway race in kings Lynn. Wayne has been sent from

0:05:08 > 0:05:08amateur speedway race in kings Lynn. Wayne has been sent from the

0:05:08 > 0:05:08Wayne has been sent from the hospital

0:05:08 > 0:05:08Wayne has been sent from the hospital to

0:05:08 > 0:05:09Wayne has been sent from the hospital to see

0:05:09 > 0:05:09Wayne has been sent from the hospital to see superbists

0:05:09 > 0:05:10Wayne has been sent from the hospital to see superbists here.

0:05:10 > 0:05:10hospital to see superbists here. Addenbrooke's

0:05:10 > 0:05:11hospital to see superbists here. Addenbrooke's is

0:05:11 > 0:05:11hospital to see superbists here. Addenbrooke's is the

0:05:11 > 0:05:11hospital to see superbists here. Addenbrooke's is the east

0:05:11 > 0:05:12hospital to see superbists here. Addenbrooke's is the east of

0:05:12 > 0:05:12Addenbrooke's is the east of England's

0:05:12 > 0:05:12Addenbrooke's is the east of England's major

0:05:12 > 0:05:14Addenbrooke's is the east of England's major trauma

0:05:14 > 0:05:14Addenbrooke's is the east of England's major trauma centre,

0:05:14 > 0:05:14Addenbrooke's is the east of England's major trauma centre, which

0:05:14 > 0:05:15England's major trauma centre, which means

0:05:15 > 0:05:15England's major trauma centre, which means it

0:05:15 > 0:05:15England's major trauma centre, which means it takes

0:05:15 > 0:05:15England's major trauma centre, which means it takes patients

0:05:15 > 0:05:16England's major trauma centre, which means it takes patients with

0:05:16 > 0:05:17England's major trauma centre, which means it takes patients with complex

0:05:17 > 0:05:17means it takes patients with complex needs

0:05:17 > 0:05:18means it takes patients with complex needs from

0:05:18 > 0:05:18means it takes patients with complex needs from other

0:05:18 > 0:05:18means it takes patients with complex needs from other A&E

0:05:18 > 0:05:29means it takes patients with complex needs from other A&E departments.

0:05:29 > 0:05:30needs from other A&E departments. Going

0:05:30 > 0:05:30needs from other A&E departments. Going into

0:05:30 > 0:05:30needs from other A&E departments. Going into bend

0:05:30 > 0:05:31needs from other A&E departments. Going into bend one

0:05:31 > 0:05:32needs from other A&E departments. Going into bend one from

0:05:32 > 0:05:34needs from other A&E departments. Going into bend one from gate

0:05:34 > 0:05:34needs from other A&E departments. Going into bend one from gate it

0:05:34 > 0:05:34Going into bend one from gate it goes

0:05:34 > 0:05:34Going into bend one from gate it goes into

0:05:34 > 0:05:34Going into bend one from gate it goes into the

0:05:34 > 0:05:34Going into bend one from gate it goes into the bend

0:05:34 > 0:05:37Going into bend one from gate it goes into the bend and

0:05:37 > 0:05:37Going into bend one from gate it goes into the bend and I

0:05:37 > 0:05:37Going into bend one from gate it goes into the bend and I collided

0:05:37 > 0:05:37goes into the bend and I collided with

0:05:37 > 0:05:37goes into the bend and I collided with another

0:05:37 > 0:05:38goes into the bend and I collided with another lad

0:05:38 > 0:05:38goes into the bend and I collided with another lad and

0:05:38 > 0:05:38goes into the bend and I collided with another lad and went

0:05:38 > 0:05:40goes into the bend and I collided with another lad and went into

0:05:40 > 0:05:40goes into the bend and I collided with another lad and went into the

0:05:40 > 0:05:41with another lad and went into the fence.

0:05:41 > 0:05:41with another lad and went into the fence. Broke

0:05:41 > 0:05:41with another lad and went into the fence. Broke my

0:05:41 > 0:05:41with another lad and went into the fence. Broke my tibia

0:05:41 > 0:05:41with another lad and went into the fence. Broke my tibia in

0:05:41 > 0:05:41with another lad and went into the fence. Broke my tibia in three

0:05:41 > 0:05:41fence. Broke my tibia in three places

0:05:41 > 0:05:44fence. Broke my tibia in three places and

0:05:44 > 0:05:44fence. Broke my tibia in three places and smashed

0:05:44 > 0:05:44fence. Broke my tibia in three places and smashed my

0:05:44 > 0:05:44fence. Broke my tibia in three places and smashed my knee

0:05:44 > 0:05:44fence. Broke my tibia in three places and smashed my knee cap

0:05:44 > 0:05:44fence. Broke my tibia in three places and smashed my knee cap and

0:05:44 > 0:05:45places and smashed my knee cap and damaged

0:05:45 > 0:05:45places and smashed my knee cap and damaged the

0:05:45 > 0:05:45places and smashed my knee cap and damaged the shin

0:05:45 > 0:05:45places and smashed my knee cap and damaged the shin bone.

0:05:45 > 0:05:45places and smashed my knee cap and damaged the shin bone. Unusually

0:05:45 > 0:05:47damaged the shin bone. Unusually there

0:05:47 > 0:05:47damaged the shin bone. Unusually there are

0:05:47 > 0:05:47damaged the shin bone. Unusually there are two

0:05:47 > 0:05:47damaged the shin bone. Unusually there are two consultants

0:05:47 > 0:05:48damaged the shin bone. Unusually there are two consultants on

0:05:48 > 0:05:49damaged the shin bone. Unusually there are two consultants on duty

0:05:49 > 0:05:49damaged the shin bone. Unusually there are two consultants on duty at

0:05:49 > 0:05:50there are two consultants on duty at the

0:05:50 > 0:05:50there are two consultants on duty at the moment,

0:05:50 > 0:05:50there are two consultants on duty at the moment, because

0:05:50 > 0:05:50there are two consultants on duty at the moment, because it's

0:05:50 > 0:05:52there are two consultants on duty at the moment, because it's handover

0:05:52 > 0:05:52the moment, because it's handover time.

0:05:52 > 0:05:52the moment, because it's handover time. It's

0:05:52 > 0:05:52the moment, because it's handover time. It's lucky

0:05:52 > 0:05:53the moment, because it's handover time. It's lucky as

0:05:53 > 0:05:53the moment, because it's handover time. It's lucky as it

0:05:53 > 0:05:53the moment, because it's handover time. It's lucky as it turns

0:05:53 > 0:05:53the moment, because it's handover time. It's lucky as it turns out

0:05:53 > 0:05:55the moment, because it's handover time. It's lucky as it turns out to

0:05:55 > 0:05:55time. It's lucky as it turns out to be

0:05:55 > 0:05:55time. It's lucky as it turns out to be the

0:05:55 > 0:05:56time. It's lucky as it turns out to be the busiest

0:05:56 > 0:05:56time. It's lucky as it turns out to be the busiest part

0:05:56 > 0:05:56time. It's lucky as it turns out to be the busiest part of

0:05:56 > 0:05:56time. It's lucky as it turns out to be the busiest part of the

0:05:56 > 0:05:56time. It's lucky as it turns out to be the busiest part of the day

0:05:56 > 0:05:56time. It's lucky as it turns out to be the busiest part of the day so

0:05:56 > 0:05:57be the busiest part of the day so far.

0:05:57 > 0:05:57be the busiest part of the day so far. We

0:05:57 > 0:05:57be the busiest part of the day so far. We know

0:05:57 > 0:05:58be the busiest part of the day so far. We know that

0:05:58 > 0:05:58be the busiest part of the day so far. We know that we

0:05:58 > 0:05:58be the busiest part of the day so far. We know that we get

0:05:58 > 0:05:59be the busiest part of the day so far. We know that we get peaks

0:05:59 > 0:05:59be the busiest part of the day so far. We know that we get peaks in

0:05:59 > 0:05:59far. We know that we get peaks in admissions,

0:05:59 > 0:05:59far. We know that we get peaks in admissions, mid—morning

0:05:59 > 0:06:00far. We know that we get peaks in admissions, mid—morning and

0:06:00 > 0:06:00far. We know that we get peaks in admissions, mid—morning and at

0:06:00 > 0:06:00admissions, mid—morning and at 6.00pm,

0:06:00 > 0:06:01admissions, mid—morning and at 6.00pm, so

0:06:01 > 0:06:01admissions, mid—morning and at 6.00pm, so we

0:06:01 > 0:06:01admissions, mid—morning and at 6.00pm, so we make

0:06:01 > 0:06:03admissions, mid—morning and at 6.00pm, so we make sure

0:06:03 > 0:06:03admissions, mid—morning and at 6.00pm, so we make sure our

0:06:03 > 0:06:03admissions, mid—morning and at 6.00pm, so we make sure our junior

0:06:03 > 0:06:036.00pm, so we make sure our junior doctors

0:06:03 > 0:06:056.00pm, so we make sure our junior doctors come

0:06:05 > 0:06:056.00pm, so we make sure our junior doctors come on

0:06:05 > 0:06:056.00pm, so we make sure our junior doctors come on at

0:06:05 > 0:06:056.00pm, so we make sure our junior doctors come on at the

0:06:05 > 0:06:056.00pm, so we make sure our junior doctors come on at the times

0:06:05 > 0:06:056.00pm, so we make sure our junior doctors come on at the times to

0:06:05 > 0:06:05doctors come on at the times to address

0:06:05 > 0:06:07doctors come on at the times to address those

0:06:07 > 0:06:07doctors come on at the times to address those peaks

0:06:07 > 0:06:07doctors come on at the times to address those peaks in

0:06:07 > 0:06:07doctors come on at the times to address those peaks in our

0:06:07 > 0:06:08doctors come on at the times to address those peaks in our activity,

0:06:08 > 0:06:08address those peaks in our activity, but

0:06:08 > 0:06:08address those peaks in our activity, but you

0:06:08 > 0:06:09address those peaks in our activity, but you never

0:06:09 > 0:06:09address those peaks in our activity, but you never can

0:06:09 > 0:06:14address those peaks in our activity, but you never can tell.

0:06:14 > 0:06:15address those peaks in our activity, but you never can tell. It's

0:06:15 > 0:06:15address those peaks in our activity, but you never can tell. It's minor

0:06:15 > 0:06:17but you never can tell. It's minor injuries,

0:06:17 > 0:06:17but you never can tell. It's minor injuries, which

0:06:17 > 0:06:17but you never can tell. It's minor injuries, which is

0:06:17 > 0:06:17but you never can tell. It's minor injuries, which is the

0:06:17 > 0:06:17but you never can tell. It's minor injuries, which is the place

0:06:17 > 0:06:18but you never can tell. It's minor injuries, which is the place of

0:06:18 > 0:06:18injuries, which is the place of note.

0:06:18 > 0:06:19injuries, which is the place of note. I've

0:06:19 > 0:06:19injuries, which is the place of note. I've been

0:06:19 > 0:06:19injuries, which is the place of note. I've been waiting

0:06:19 > 0:06:20injuries, which is the place of note. I've been waiting over

0:06:20 > 0:06:20injuries, which is the place of note. I've been waiting over three

0:06:20 > 0:06:20note. I've been waiting over three hours

0:06:20 > 0:06:21note. I've been waiting over three hours now.

0:06:21 > 0:06:22note. I've been waiting over three hours now. I

0:06:22 > 0:06:23note. I've been waiting over three hours now. I was

0:06:23 > 0:06:23note. I've been waiting over three hours now. I was very

0:06:23 > 0:06:23note. I've been waiting over three hours now. I was very optimistic

0:06:23 > 0:06:23hours now. I was very optimistic when

0:06:23 > 0:06:23hours now. I was very optimistic when I

0:06:23 > 0:06:23hours now. I was very optimistic when I came

0:06:23 > 0:06:25hours now. I was very optimistic when I came in.

0:06:25 > 0:06:25hours now. I was very optimistic when I came in. I

0:06:25 > 0:06:25hours now. I was very optimistic when I came in. I thought

0:06:25 > 0:06:25hours now. I was very optimistic when I came in. I thought perhaps

0:06:25 > 0:06:25hours now. I was very optimistic when I came in. I thought perhaps an

0:06:25 > 0:06:27when I came in. I thought perhaps an hour.

0:06:27 > 0:06:27when I came in. I thought perhaps an hour. I'm

0:06:27 > 0:06:27when I came in. I thought perhaps an hour. I'm getting

0:06:27 > 0:06:28when I came in. I thought perhaps an hour. I'm getting very

0:06:28 > 0:06:28when I came in. I thought perhaps an hour. I'm getting very tired.

0:06:28 > 0:06:28when I came in. I thought perhaps an hour. I'm getting very tired. I've

0:06:28 > 0:06:29hour. I'm getting very tired. I've had

0:06:29 > 0:06:29hour. I'm getting very tired. I've had nothing

0:06:29 > 0:06:30hour. I'm getting very tired. I've had nothing to

0:06:30 > 0:06:30hour. I'm getting very tired. I've had nothing to eat

0:06:30 > 0:06:30hour. I'm getting very tired. I've had nothing to eat since

0:06:30 > 0:06:30hour. I'm getting very tired. I've had nothing to eat since lunch

0:06:30 > 0:06:32hour. I'm getting very tired. I've had nothing to eat since lunch time.

0:06:32 > 0:06:32had nothing to eat since lunch time. Tea

0:06:32 > 0:06:32had nothing to eat since lunch time. Tea getting

0:06:32 > 0:06:32had nothing to eat since lunch time. Tea getting wary

0:06:32 > 0:06:33had nothing to eat since lunch time. Tea getting wary now.

0:06:33 > 0:06:33had nothing to eat since lunch time. Tea getting wary now. I

0:06:33 > 0:06:33had nothing to eat since lunch time. Tea getting wary now. I feel

0:06:33 > 0:06:36had nothing to eat since lunch time. Tea getting wary now. I feel like

0:06:36 > 0:06:36Tea getting wary now. I feel like going

0:06:36 > 0:06:36Tea getting wary now. I feel like going home,

0:06:36 > 0:06:36Tea getting wary now. I feel like going home, but

0:06:36 > 0:06:36Tea getting wary now. I feel like going home, but then

0:06:36 > 0:06:36Tea getting wary now. I feel like going home, but then if

0:06:36 > 0:06:37Tea getting wary now. I feel like going home, but then if something

0:06:37 > 0:06:37going home, but then if something went

0:06:37 > 0:06:37going home, but then if something went wrong

0:06:37 > 0:06:37going home, but then if something went wrong I

0:06:37 > 0:06:37going home, but then if something went wrong I would

0:06:37 > 0:06:38going home, but then if something went wrong I would be

0:06:38 > 0:06:38going home, but then if something went wrong I would be in

0:06:38 > 0:06:39going home, but then if something went wrong I would be in trouble,

0:06:39 > 0:06:39went wrong I would be in trouble, wouldn't

0:06:39 > 0:06:39went wrong I would be in trouble, wouldn't I?

0:06:39 > 0:06:39went wrong I would be in trouble, wouldn't I? 95%

0:06:39 > 0:06:39went wrong I would be in trouble, wouldn't I? 95% of

0:06:39 > 0:06:39went wrong I would be in trouble, wouldn't I? 95% of patients

0:06:39 > 0:06:41went wrong I would be in trouble, wouldn't I? 95% of patients should

0:06:41 > 0:06:41wouldn't I? 95% of patients should be

0:06:41 > 0:06:41wouldn't I? 95% of patients should be seen

0:06:41 > 0:06:41wouldn't I? 95% of patients should be seen in

0:06:41 > 0:06:41wouldn't I? 95% of patients should be seen in four

0:06:41 > 0:06:42wouldn't I? 95% of patients should be seen in four hours,

0:06:42 > 0:06:42wouldn't I? 95% of patients should be seen in four hours, but

0:06:42 > 0:06:42wouldn't I? 95% of patients should be seen in four hours, but some

0:06:42 > 0:06:43be seen in four hours, but some doctors

0:06:43 > 0:06:44be seen in four hours, but some doctors think

0:06:44 > 0:06:44be seen in four hours, but some doctors think that

0:06:44 > 0:06:44be seen in four hours, but some doctors think that target

0:06:44 > 0:06:44be seen in four hours, but some doctors think that target could

0:06:44 > 0:06:44be seen in four hours, but some doctors think that target could make

0:06:44 > 0:06:45doctors think that target could make things

0:06:45 > 0:06:45doctors think that target could make things busier

0:06:45 > 0:06:45doctors think that target could make things busier in

0:06:45 > 0:06:46doctors think that target could make things busier in emergency

0:06:46 > 0:06:46things busier in emergency departments.

0:06:46 > 0:06:46things busier in emergency departments. There

0:06:46 > 0:06:47things busier in emergency departments. There is

0:06:47 > 0:06:47things busier in emergency departments. There is the

0:06:47 > 0:06:47things busier in emergency departments. There is the perception

0:06:47 > 0:06:47departments. There is the perception that

0:06:47 > 0:06:48departments. There is the perception that there

0:06:48 > 0:06:48departments. There is the perception that there are

0:06:48 > 0:06:49departments. There is the perception that there are lots

0:06:49 > 0:06:49departments. There is the perception that there are lots of

0:06:49 > 0:06:50departments. There is the perception that there are lots of people

0:06:50 > 0:06:50departments. There is the perception that there are lots of people in

0:06:50 > 0:06:50departments. There is the perception that there are lots of people in and

0:06:50 > 0:06:51that there are lots of people in and and

0:06:51 > 0:06:51that there are lots of people in and and E

0:06:51 > 0:06:51that there are lots of people in and and E who

0:06:51 > 0:06:53that there are lots of people in and and E who shouldn't

0:06:53 > 0:06:53that there are lots of people in and and E who shouldn't be

0:06:53 > 0:06:53that there are lots of people in and and E who shouldn't be ——

0:06:53 > 0:06:53that there are lots of people in and and E who shouldn't be —— A&E

0:06:53 > 0:06:54that there are lots of people in and and E who shouldn't be —— A&E who

0:06:54 > 0:06:54and E who shouldn't be —— A&E who shouldn't

0:06:54 > 0:06:54and E who shouldn't be —— A&E who shouldn't be

0:06:54 > 0:06:54and E who shouldn't be —— A&E who shouldn't be there.

0:06:54 > 0:06:55and E who shouldn't be —— A&E who shouldn't be there. There

0:06:55 > 0:06:55and E who shouldn't be —— A&E who shouldn't be there. There are

0:06:55 > 0:06:56shouldn't be there. There are concerns

0:06:56 > 0:06:56shouldn't be there. There are concerns that

0:06:56 > 0:06:56shouldn't be there. There are concerns that having

0:06:56 > 0:06:57shouldn't be there. There are concerns that having a

0:06:57 > 0:06:57shouldn't be there. There are concerns that having a target

0:06:57 > 0:06:59shouldn't be there. There are concerns that having a target makes

0:06:59 > 0:06:59concerns that having a target makes emergency

0:06:59 > 0:06:59concerns that having a target makes emergency care

0:06:59 > 0:06:59concerns that having a target makes emergency care accessible

0:06:59 > 0:07:01concerns that having a target makes emergency care accessible so

0:07:01 > 0:07:01concerns that having a target makes emergency care accessible so people

0:07:01 > 0:07:01emergency care accessible so people come

0:07:01 > 0:07:01emergency care accessible so people come up

0:07:01 > 0:07:01emergency care accessible so people come up here

0:07:01 > 0:07:02emergency care accessible so people come up here because

0:07:02 > 0:07:02emergency care accessible so people come up here because they

0:07:02 > 0:07:03emergency care accessible so people come up here because they know

0:07:03 > 0:07:04emergency care accessible so people come up here because they know they

0:07:04 > 0:07:04come up here because they know they can

0:07:04 > 0:07:04come up here because they know they can be

0:07:04 > 0:07:04come up here because they know they can be seen

0:07:04 > 0:07:04come up here because they know they can be seen within

0:07:04 > 0:07:04come up here because they know they can be seen within that

0:07:04 > 0:07:09come up here because they know they can be seen within that time.

0:07:09 > 0:07:10come up here because they know they can be seen within that time. Joan

0:07:10 > 0:07:10can be seen within that time. Joan is

0:07:10 > 0:07:10can be seen within that time. Joan is seen

0:07:10 > 0:07:11can be seen within that time. Joan is seen just

0:07:11 > 0:07:11can be seen within that time. Joan is seen just inside

0:07:11 > 0:07:11can be seen within that time. Joan is seen just inside the

0:07:11 > 0:07:13can be seen within that time. Joan is seen just inside the target.

0:07:13 > 0:07:14is seen just inside the target. They've

0:07:14 > 0:07:14is seen just inside the target. They've dressed

0:07:14 > 0:07:14is seen just inside the target. They've dressed my

0:07:14 > 0:07:16is seen just inside the target. They've dressed my wound

0:07:16 > 0:07:16is seen just inside the target. They've dressed my wound and

0:07:16 > 0:07:16is seen just inside the target. They've dressed my wound and I

0:07:16 > 0:07:16is seen just inside the target. They've dressed my wound and I have

0:07:16 > 0:07:16They've dressed my wound and I have got

0:07:16 > 0:07:18They've dressed my wound and I have got to

0:07:18 > 0:07:19They've dressed my wound and I have got to stay

0:07:19 > 0:07:19They've dressed my wound and I have got to stay with

0:07:19 > 0:07:19They've dressed my wound and I have got to stay with my

0:07:19 > 0:07:19They've dressed my wound and I have got to stay with my daughter

0:07:19 > 0:07:19They've dressed my wound and I have got to stay with my daughter for

0:07:19 > 0:07:19They've dressed my wound and I have got to stay with my daughter for the

0:07:19 > 0:07:21got to stay with my daughter for the next

0:07:21 > 0:07:21got to stay with my daughter for the next 24

0:07:21 > 0:07:21got to stay with my daughter for the next 24 hours,

0:07:21 > 0:07:21got to stay with my daughter for the next 24 hours, but

0:07:21 > 0:07:21got to stay with my daughter for the next 24 hours, but it's

0:07:21 > 0:07:21got to stay with my daughter for the next 24 hours, but it's —

0:07:21 > 0:07:22got to stay with my daughter for the next 24 hours, but it's — It

0:07:22 > 0:07:22got to stay with my daughter for the next 24 hours, but it's — It was

0:07:22 > 0:07:23next 24 hours, but it's — It was frustrating

0:07:23 > 0:07:23next 24 hours, but it's — It was frustrating to

0:07:23 > 0:07:23next 24 hours, but it's — It was frustrating to start

0:07:23 > 0:07:23next 24 hours, but it's — It was frustrating to start with.

0:07:23 > 0:07:25next 24 hours, but it's — It was frustrating to start with. Everyone

0:07:25 > 0:07:25frustrating to start with. Everyone was

0:07:25 > 0:07:25frustrating to start with. Everyone was extremely

0:07:25 > 0:07:25frustrating to start with. Everyone was extremely kind,

0:07:25 > 0:07:26frustrating to start with. Everyone was extremely kind, they

0:07:26 > 0:07:26frustrating to start with. Everyone was extremely kind, they really

0:07:26 > 0:07:28was extremely kind, they really were.

0:07:28 > 0:07:28was extremely kind, they really were. As

0:07:28 > 0:07:28was extremely kind, they really were. As you

0:07:28 > 0:07:28was extremely kind, they really were. As you can

0:07:28 > 0:07:28was extremely kind, they really were. As you can see

0:07:28 > 0:07:28was extremely kind, they really were. As you can see from

0:07:28 > 0:07:29was extremely kind, they really were. As you can see from in

0:07:29 > 0:07:29was extremely kind, they really were. As you can see from in there,

0:07:29 > 0:07:30were. As you can see from in there, they

0:07:30 > 0:07:31were. As you can see from in there, they are

0:07:31 > 0:07:31were. As you can see from in there, they are vastly

0:07:31 > 0:07:31were. As you can see from in there, they are vastly overworked.

0:07:31 > 0:07:31were. As you can see from in there, they are vastly overworked. What

0:07:31 > 0:07:31were. As you can see from in there, they are vastly overworked. What is

0:07:31 > 0:07:31they are vastly overworked. What is the

0:07:31 > 0:07:33they are vastly overworked. What is the answer?

0:07:33 > 0:07:33they are vastly overworked. What is the answer? Some

0:07:33 > 0:07:33they are vastly overworked. What is the answer? Some staff

0:07:33 > 0:07:33they are vastly overworked. What is the answer? Some staff feel

0:07:33 > 0:07:34they are vastly overworked. What is the answer? Some staff feel we

0:07:34 > 0:07:34the answer? Some staff feel we should

0:07:34 > 0:07:34the answer? Some staff feel we should think

0:07:34 > 0:07:35the answer? Some staff feel we should think twice

0:07:35 > 0:07:35the answer? Some staff feel we should think twice before

0:07:35 > 0:07:35the answer? Some staff feel we should think twice before going

0:07:35 > 0:07:36the answer? Some staff feel we should think twice before going to

0:07:36 > 0:07:37should think twice before going to A&E.

0:07:37 > 0:07:38should think twice before going to A&E. We

0:07:38 > 0:07:39should think twice before going to A&E. We don't

0:07:39 > 0:07:39should think twice before going to A&E. We don't live

0:07:39 > 0:07:39should think twice before going to A&E. We don't live with

0:07:39 > 0:07:41should think twice before going to A&E. We don't live with mum

0:07:41 > 0:07:41should think twice before going to A&E. We don't live with mum and

0:07:41 > 0:07:42should think twice before going to A&E. We don't live with mum and dad

0:07:42 > 0:07:42A&E. We don't live with mum and dad who

0:07:42 > 0:07:42A&E. We don't live with mum and dad who would

0:07:42 > 0:07:44A&E. We don't live with mum and dad who would give

0:07:44 > 0:07:44A&E. We don't live with mum and dad who would give us

0:07:44 > 0:07:44A&E. We don't live with mum and dad who would give us the

0:07:44 > 0:07:44A&E. We don't live with mum and dad who would give us the advice

0:07:44 > 0:07:45A&E. We don't live with mum and dad who would give us the advice to

0:07:45 > 0:07:45A&E. We don't live with mum and dad who would give us the advice to say

0:07:45 > 0:07:45who would give us the advice to say do

0:07:45 > 0:07:46who would give us the advice to say do this

0:07:46 > 0:07:47who would give us the advice to say do this and

0:07:47 > 0:07:47who would give us the advice to say do this and this,

0:07:47 > 0:07:47who would give us the advice to say do this and this, so

0:07:47 > 0:07:47who would give us the advice to say do this and this, so people

0:07:47 > 0:07:47who would give us the advice to say do this and this, so people don't

0:07:47 > 0:07:47do this and this, so people don't know

0:07:47 > 0:07:50do this and this, so people don't know how

0:07:50 > 0:07:50do this and this, so people don't know how to

0:07:50 > 0:07:50do this and this, so people don't know how to deal

0:07:50 > 0:07:50do this and this, so people don't know how to deal with

0:07:50 > 0:07:50do this and this, so people don't know how to deal with it,

0:07:50 > 0:07:50do this and this, so people don't know how to deal with it, so

0:07:50 > 0:07:50do this and this, so people don't know how to deal with it, so they

0:07:50 > 0:07:51know how to deal with it, so they come

0:07:51 > 0:07:51know how to deal with it, so they come to

0:07:51 > 0:07:51know how to deal with it, so they come to us.

0:07:51 > 0:07:53know how to deal with it, so they come to us. It's

0:07:53 > 0:07:53know how to deal with it, so they come to us. It's now

0:07:53 > 0:07:53know how to deal with it, so they come to us. It's now just

0:07:53 > 0:07:53know how to deal with it, so they come to us. It's now just passed

0:07:53 > 0:07:53come to us. It's now just passed 11.00pm

0:07:53 > 0:07:53come to us. It's now just passed 11.00pm and

0:07:53 > 0:07:54come to us. It's now just passed 11.00pm and it's

0:07:54 > 0:07:56come to us. It's now just passed 11.00pm and it's been

0:07:56 > 0:07:56come to us. It's now just passed 11.00pm and it's been a

0:07:56 > 0:07:56come to us. It's now just passed 11.00pm and it's been a constant

0:07:56 > 0:07:5711.00pm and it's been a constant stream

0:07:57 > 0:07:5711.00pm and it's been a constant stream of

0:07:57 > 0:07:5711.00pm and it's been a constant stream of people

0:07:57 > 0:07:5711.00pm and it's been a constant stream of people through

0:07:57 > 0:07:5711.00pm and it's been a constant stream of people through the

0:07:57 > 0:07:5711.00pm and it's been a constant stream of people through the door.

0:07:57 > 0:07:57stream of people through the door. As

0:07:57 > 0:07:58stream of people through the door. As you

0:07:58 > 0:07:58stream of people through the door. As you can

0:07:58 > 0:07:59stream of people through the door. As you can see,

0:07:59 > 0:07:59stream of people through the door. As you can see, the

0:07:59 > 0:08:00stream of people through the door. As you can see, the waiting

0:08:00 > 0:08:00stream of people through the door. As you can see, the waiting room

0:08:00 > 0:08:00stream of people through the door. As you can see, the waiting room is

0:08:00 > 0:08:00As you can see, the waiting room is still

0:08:00 > 0:08:00As you can see, the waiting room is still very

0:08:00 > 0:08:02As you can see, the waiting room is still very busy.

0:08:02 > 0:08:02As you can see, the waiting room is still very busy. Have

0:08:02 > 0:08:02As you can see, the waiting room is still very busy. Have the

0:08:02 > 0:08:02As you can see, the waiting room is still very busy. Have the nurses

0:08:02 > 0:08:02still very busy. Have the nurses been

0:08:02 > 0:08:03still very busy. Have the nurses been lovely?

0:08:03 > 0:08:04still very busy. Have the nurses been lovely? What

0:08:04 > 0:08:04still very busy. Have the nurses been lovely? What did

0:08:04 > 0:08:04still very busy. Have the nurses been lovely? What did that

0:08:04 > 0:08:05still very busy. Have the nurses been lovely? What did that funny

0:08:05 > 0:08:05been lovely? What did that funny nurse

0:08:05 > 0:08:06been lovely? What did that funny nurse do?

0:08:06 > 0:08:07been lovely? What did that funny nurse do? She

0:08:07 > 0:08:09been lovely? What did that funny nurse do? She caught

0:08:09 > 0:08:09been lovely? What did that funny nurse do? She caught her

0:08:09 > 0:08:09been lovely? What did that funny nurse do? She caught her finger

0:08:09 > 0:08:10been lovely? What did that funny nurse do? She caught her finger in

0:08:10 > 0:08:11nurse do? She caught her finger in the

0:08:11 > 0:08:11nurse do? She caught her finger in the door

0:08:11 > 0:08:11nurse do? She caught her finger in the door and

0:08:11 > 0:08:11nurse do? She caught her finger in the door and managed

0:08:11 > 0:08:13nurse do? She caught her finger in the door and managed to

0:08:13 > 0:08:14nurse do? She caught her finger in the door and managed to take

0:08:14 > 0:08:14nurse do? She caught her finger in the door and managed to take the

0:08:14 > 0:08:14nurse do? She caught her finger in the door and managed to take the tip

0:08:14 > 0:08:14the door and managed to take the tip and

0:08:14 > 0:08:14the door and managed to take the tip and the

0:08:14 > 0:08:14the door and managed to take the tip and the nail

0:08:14 > 0:08:17the door and managed to take the tip and the nail off,

0:08:17 > 0:08:17the door and managed to take the tip and the nail off, so

0:08:17 > 0:08:18the door and managed to take the tip and the nail off, so we

0:08:18 > 0:08:18the door and managed to take the tip and the nail off, so we took

0:08:18 > 0:08:18the door and managed to take the tip and the nail off, so we took her

0:08:18 > 0:08:18and the nail off, so we took her into

0:08:18 > 0:08:18and the nail off, so we took her into Peterborough

0:08:18 > 0:08:18and the nail off, so we took her into Peterborough A&E

0:08:18 > 0:08:19and the nail off, so we took her into Peterborough A&E and

0:08:19 > 0:08:19and the nail off, so we took her into Peterborough A&E and they

0:08:19 > 0:08:22and the nail off, so we took her into Peterborough A&E and they were

0:08:22 > 0:08:22into Peterborough A&E and they were very

0:08:22 > 0:08:22into Peterborough A&E and they were very good,

0:08:22 > 0:08:22into Peterborough A&E and they were very good, but

0:08:22 > 0:08:23into Peterborough A&E and they were very good, but they

0:08:23 > 0:08:23into Peterborough A&E and they were very good, but they did

0:08:23 > 0:08:23into Peterborough A&E and they were very good, but they did feel

0:08:23 > 0:08:23into Peterborough A&E and they were very good, but they did feel they

0:08:23 > 0:08:23very good, but they did feel they perhaps

0:08:23 > 0:08:23very good, but they did feel they perhaps could

0:08:23 > 0:08:23very good, but they did feel they perhaps could salvage

0:08:23 > 0:08:24very good, but they did feel they perhaps could salvage the

0:08:24 > 0:08:25very good, but they did feel they perhaps could salvage the nail,

0:08:25 > 0:08:25very good, but they did feel they perhaps could salvage the nail, so

0:08:25 > 0:08:26perhaps could salvage the nail, so they

0:08:26 > 0:08:26perhaps could salvage the nail, so they dressed

0:08:26 > 0:08:26perhaps could salvage the nail, so they dressed it

0:08:26 > 0:08:26perhaps could salvage the nail, so they dressed it and

0:08:26 > 0:08:26perhaps could salvage the nail, so they dressed it and gave

0:08:26 > 0:08:26perhaps could salvage the nail, so they dressed it and gave her

0:08:26 > 0:08:28perhaps could salvage the nail, so they dressed it and gave her more

0:08:28 > 0:08:28they dressed it and gave her more teen

0:08:28 > 0:08:29they dressed it and gave her more teen and

0:08:29 > 0:08:29they dressed it and gave her more teen and antibiotics

0:08:29 > 0:08:29they dressed it and gave her more teen and antibiotics and

0:08:29 > 0:08:29they dressed it and gave her more teen and antibiotics and have

0:08:29 > 0:08:29they dressed it and gave her more teen and antibiotics and have sent

0:08:29 > 0:08:29teen and antibiotics and have sent us

0:08:29 > 0:08:30teen and antibiotics and have sent us on

0:08:30 > 0:08:31teen and antibiotics and have sent us on here.

0:08:31 > 0:08:31teen and antibiotics and have sent us on here. Now

0:08:31 > 0:08:31teen and antibiotics and have sent us on here. Now we

0:08:31 > 0:08:31teen and antibiotics and have sent us on here. Now we wait

0:08:31 > 0:08:31teen and antibiotics and have sent us on here. Now we wait for

0:08:31 > 0:08:31teen and antibiotics and have sent us on here. Now we wait for plastic

0:08:31 > 0:08:32us on here. Now we wait for plastic surgery

0:08:32 > 0:08:33us on here. Now we wait for plastic surgery ——

0:08:33 > 0:08:33us on here. Now we wait for plastic surgery —— morphine.

0:08:33 > 0:08:33us on here. Now we wait for plastic surgery —— morphine. The

0:08:33 > 0:08:34us on here. Now we wait for plastic surgery —— morphine. The staff

0:08:34 > 0:08:34us on here. Now we wait for plastic surgery —— morphine. The staff are

0:08:34 > 0:08:34surgery —— morphine. The staff are coping

0:08:34 > 0:08:34surgery —— morphine. The staff are coping with

0:08:34 > 0:08:35surgery —— morphine. The staff are coping with a

0:08:35 > 0:08:35surgery —— morphine. The staff are coping with a drunk

0:08:35 > 0:08:35surgery —— morphine. The staff are coping with a drunk and

0:08:35 > 0:08:36surgery —— morphine. The staff are coping with a drunk and potentially

0:08:36 > 0:08:36coping with a drunk and potentially threatening

0:08:36 > 0:08:39coping with a drunk and potentially threatening patient.

0:08:39 > 0:08:40coping with a drunk and potentially threatening patient. Have

0:08:40 > 0:08:40coping with a drunk and potentially threatening patient. Have you

0:08:40 > 0:08:41coping with a drunk and potentially threatening patient. Have you got

0:08:41 > 0:08:41threatening patient. Have you got anything

0:08:41 > 0:08:42threatening patient. Have you got anything that

0:08:42 > 0:08:43threatening patient. Have you got anything that will

0:08:43 > 0:08:43threatening patient. Have you got anything that will cause

0:08:43 > 0:08:44threatening patient. Have you got anything that will cause yourself

0:08:44 > 0:08:44threatening patient. Have you got anything that will cause yourself or

0:08:44 > 0:08:44anything that will cause yourself or myself

0:08:44 > 0:08:44anything that will cause yourself or myself harm?

0:08:44 > 0:08:45anything that will cause yourself or myself harm? No.

0:08:45 > 0:08:46anything that will cause yourself or myself harm? No. It's

0:08:46 > 0:08:46anything that will cause yourself or myself harm? No. It's a

0:08:46 > 0:08:47anything that will cause yourself or myself harm? No. It's a growing

0:08:47 > 0:08:47myself harm? No. It's a growing problem

0:08:47 > 0:08:47myself harm? No. It's a growing problem at

0:08:47 > 0:08:49myself harm? No. It's a growing problem at weekends

0:08:49 > 0:08:49myself harm? No. It's a growing problem at weekends and

0:08:49 > 0:08:49myself harm? No. It's a growing problem at weekends and evenings

0:08:49 > 0:08:49myself harm? No. It's a growing problem at weekends and evenings and

0:08:49 > 0:08:49problem at weekends and evenings and diverts

0:08:49 > 0:08:52problem at weekends and evenings and diverts effort

0:08:52 > 0:08:52problem at weekends and evenings and diverts effort from

0:08:52 > 0:08:52problem at weekends and evenings and diverts effort from others.

0:08:52 > 0:08:52problem at weekends and evenings and diverts effort from others. The

0:08:52 > 0:08:52problem at weekends and evenings and diverts effort from others. The man

0:08:52 > 0:08:52diverts effort from others. The man was

0:08:52 > 0:08:53diverts effort from others. The man was later

0:08:53 > 0:08:53diverts effort from others. The man was later charged

0:08:53 > 0:08:54diverts effort from others. The man was later charged with

0:08:54 > 0:08:54diverts effort from others. The man was later charged with a

0:08:54 > 0:08:54diverts effort from others. The man was later charged with a public

0:08:54 > 0:08:54was later charged with a public order

0:08:54 > 0:08:55was later charged with a public order offence.

0:08:55 > 0:08:55was later charged with a public order offence. It's

0:08:55 > 0:08:56was later charged with a public order offence. It's midnight

0:08:56 > 0:08:58was later charged with a public order offence. It's midnight and

0:08:58 > 0:08:58was later charged with a public order offence. It's midnight and now

0:08:58 > 0:08:58order offence. It's midnight and now much

0:08:58 > 0:08:59order offence. It's midnight and now much quieter,

0:08:59 > 0:08:59order offence. It's midnight and now much quieter, but

0:08:59 > 0:08:59order offence. It's midnight and now much quieter, but there

0:08:59 > 0:09:00order offence. It's midnight and now much quieter, but there are

0:09:00 > 0:09:01order offence. It's midnight and now much quieter, but there are patients

0:09:01 > 0:09:01much quieter, but there are patients still

0:09:01 > 0:09:03much quieter, but there are patients still being

0:09:03 > 0:09:03much quieter, but there are patients still being treated

0:09:03 > 0:09:03much quieter, but there are patients still being treated and

0:09:03 > 0:09:03much quieter, but there are patients still being treated and others

0:09:03 > 0:09:03much quieter, but there are patients still being treated and others who

0:09:03 > 0:09:04still being treated and others who still

0:09:04 > 0:09:04still being treated and others who still stay

0:09:04 > 0:09:05still being treated and others who still stay in

0:09:05 > 0:09:05still being treated and others who still stay in hospital

0:09:05 > 0:09:06still being treated and others who still stay in hospital for

0:09:06 > 0:09:06still being treated and others who still stay in hospital for some

0:09:06 > 0:09:06still being treated and others who still stay in hospital for some time

0:09:06 > 0:09:07still stay in hospital for some time yet.

0:09:07 > 0:09:07still stay in hospital for some time yet. We'll

0:09:07 > 0:09:08still stay in hospital for some time yet. We'll see

0:09:08 > 0:09:08still stay in hospital for some time yet. We'll see probably

0:09:08 > 0:09:08still stay in hospital for some time yet. We'll see probably about

0:09:08 > 0:09:10still stay in hospital for some time yet. We'll see probably about 320

0:09:10 > 0:09:10yet. We'll see probably about 320 patients

0:09:10 > 0:09:10yet. We'll see probably about 320 patients throughout

0:09:10 > 0:09:10yet. We'll see probably about 320 patients throughout the

0:09:10 > 0:09:10yet. We'll see probably about 320 patients throughout the course

0:09:10 > 0:09:11yet. We'll see probably about 320 patients throughout the course of

0:09:11 > 0:09:11patients throughout the course of the

0:09:11 > 0:09:12patients throughout the course of the day.

0:09:12 > 0:09:12patients throughout the course of the day. So

0:09:12 > 0:09:12patients throughout the course of the day. So far,

0:09:12 > 0:09:13patients throughout the course of the day. So far, we

0:09:13 > 0:09:13patients throughout the course of the day. So far, we have

0:09:13 > 0:09:13patients throughout the course of the day. So far, we have admitted

0:09:13 > 0:09:13the day. So far, we have admitted 25%

0:09:13 > 0:09:14the day. So far, we have admitted 25% of

0:09:14 > 0:09:14the day. So far, we have admitted 25% of those

0:09:14 > 0:09:14the day. So far, we have admitted 25% of those into

0:09:14 > 0:09:14the day. So far, we have admitted 25% of those into the

0:09:14 > 0:09:16the day. So far, we have admitted 25% of those into the hospital.

0:09:16 > 0:09:16the day. So far, we have admitted 25% of those into the hospital. Most

0:09:16 > 0:09:1625% of those into the hospital. Most of

0:09:16 > 0:09:1625% of those into the hospital. Most of the

0:09:16 > 0:09:1625% of those into the hospital. Most of the stuff

0:09:16 > 0:09:1625% of those into the hospital. Most of the stuff we

0:09:16 > 0:09:1825% of those into the hospital. Most of the stuff we see

0:09:18 > 0:09:1825% of those into the hospital. Most of the stuff we see isn't

0:09:18 > 0:09:1825% of those into the hospital. Most of the stuff we see isn't the

0:09:18 > 0:09:1925% of those into the hospital. Most of the stuff we see isn't the high

0:09:19 > 0:09:19of the stuff we see isn't the high drama,

0:09:19 > 0:09:19of the stuff we see isn't the high drama, trauma.

0:09:19 > 0:09:21of the stuff we see isn't the high drama, trauma. That

0:09:21 > 0:09:21of the stuff we see isn't the high drama, trauma. That is

0:09:21 > 0:09:21of the stuff we see isn't the high drama, trauma. That is a

0:09:21 > 0:09:21of the stuff we see isn't the high drama, trauma. That is a very

0:09:21 > 0:09:22of the stuff we see isn't the high drama, trauma. That is a very small

0:09:22 > 0:09:22drama, trauma. That is a very small part

0:09:22 > 0:09:22drama, trauma. That is a very small part of

0:09:22 > 0:09:22drama, trauma. That is a very small part of our

0:09:22 > 0:09:22drama, trauma. That is a very small part of our admission

0:09:22 > 0:09:23drama, trauma. That is a very small part of our admission team.

0:09:23 > 0:09:23drama, trauma. That is a very small part of our admission team. We

0:09:23 > 0:09:24drama, trauma. That is a very small part of our admission team. We see

0:09:24 > 0:09:24drama, trauma. That is a very small part of our admission team. We see a

0:09:24 > 0:09:24part of our admission team. We see a lot

0:09:24 > 0:09:24part of our admission team. We see a lot of

0:09:24 > 0:09:26part of our admission team. We see a lot of minor

0:09:26 > 0:09:26part of our admission team. We see a lot of minor injuries

0:09:26 > 0:09:26part of our admission team. We see a lot of minor injuries and

0:09:26 > 0:09:27part of our admission team. We see a lot of minor injuries and primary

0:09:27 > 0:09:27lot of minor injuries and primary care

0:09:27 > 0:09:27lot of minor injuries and primary care stuff

0:09:27 > 0:09:27lot of minor injuries and primary care stuff and

0:09:27 > 0:09:27lot of minor injuries and primary care stuff and it's

0:09:27 > 0:09:30lot of minor injuries and primary care stuff and it's important

0:09:30 > 0:09:31lot of minor injuries and primary care stuff and it's important that

0:09:31 > 0:09:31care stuff and it's important that that

0:09:31 > 0:09:31care stuff and it's important that that makes

0:09:31 > 0:09:31care stuff and it's important that that makes a

0:09:31 > 0:09:31care stuff and it's important that that makes a big

0:09:31 > 0:09:31care stuff and it's important that that makes a big difference

0:09:31 > 0:09:32care stuff and it's important that that makes a big difference to

0:09:32 > 0:09:32that makes a big difference to patients.

0:09:32 > 0:09:32that makes a big difference to patients. It's

0:09:32 > 0:09:32that makes a big difference to patients. It's maintaining

0:09:32 > 0:09:32that makes a big difference to patients. It's maintaining the

0:09:32 > 0:09:32that makes a big difference to patients. It's maintaining the tempo

0:09:32 > 0:09:34patients. It's maintaining the tempo to

0:09:34 > 0:09:34patients. It's maintaining the tempo to be

0:09:34 > 0:09:34patients. It's maintaining the tempo to be able

0:09:34 > 0:09:34patients. It's maintaining the tempo to be able to

0:09:34 > 0:09:35patients. It's maintaining the tempo to be able to get

0:09:35 > 0:09:35patients. It's maintaining the tempo to be able to get patients

0:09:35 > 0:09:35patients. It's maintaining the tempo to be able to get patients seen,

0:09:35 > 0:09:35to be able to get patients seen, sorted

0:09:35 > 0:09:35to be able to get patients seen, sorted and

0:09:35 > 0:09:35to be able to get patients seen, sorted and treated

0:09:35 > 0:09:35to be able to get patients seen, sorted and treated while

0:09:35 > 0:09:35to be able to get patients seen, sorted and treated while maintaining

0:09:35 > 0:09:37sorted and treated while maintaining as

0:09:37 > 0:09:38sorted and treated while maintaining as high

0:09:38 > 0:09:38sorted and treated while maintaining as high standards

0:09:38 > 0:09:38sorted and treated while maintaining as high standards as

0:09:38 > 0:09:38sorted and treated while maintaining as high standards as we

0:09:38 > 0:09:38sorted and treated while maintaining as high standards as we can,

0:09:38 > 0:09:38sorted and treated while maintaining as high standards as we can, to

0:09:38 > 0:09:38sorted and treated while maintaining as high standards as we can, to make

0:09:38 > 0:09:39as high standards as we can, to make sure

0:09:39 > 0:09:39as high standards as we can, to make sure patients

0:09:39 > 0:09:39as high standards as we can, to make sure patients get

0:09:39 > 0:09:39as high standards as we can, to make sure patients get the

0:09:39 > 0:09:41as high standards as we can, to make sure patients get the right

0:09:41 > 0:09:41sure patients get the right treatment

0:09:41 > 0:09:41sure patients get the right treatment as

0:09:41 > 0:09:41sure patients get the right treatment as early

0:09:41 > 0:09:41sure patients get the right treatment as early as

0:09:41 > 0:09:41sure patients get the right treatment as early as possible.

0:09:41 > 0:09:42sure patients get the right treatment as early as possible. I

0:09:42 > 0:09:42treatment as early as possible. I couldn't

0:09:42 > 0:09:42treatment as early as possible. I couldn't do

0:09:42 > 0:09:42treatment as early as possible. I couldn't do another

0:09:42 > 0:09:42treatment as early as possible. I couldn't do another job,

0:09:42 > 0:09:42treatment as early as possible. I couldn't do another job, because

0:09:42 > 0:09:44treatment as early as possible. I couldn't do another job, because I

0:09:44 > 0:09:45couldn't do another job, because I love

0:09:45 > 0:09:45couldn't do another job, because I love this

0:09:45 > 0:09:45couldn't do another job, because I love this one

0:09:45 > 0:09:45couldn't do another job, because I love this one so

0:09:45 > 0:09:45couldn't do another job, because I love this one so much,

0:09:45 > 0:09:45couldn't do another job, because I love this one so much, and

0:09:45 > 0:09:46couldn't do another job, because I love this one so much, and that's

0:09:46 > 0:09:46love this one so much, and that's why

0:09:46 > 0:09:46love this one so much, and that's why I

0:09:46 > 0:09:46love this one so much, and that's why I do

0:09:46 > 0:09:47love this one so much, and that's why I do it.

0:09:47 > 0:09:47love this one so much, and that's why I do it. It's

0:09:47 > 0:09:47love this one so much, and that's why I do it. It's just

0:09:47 > 0:09:47love this one so much, and that's why I do it. It's just over

0:09:47 > 0:09:48love this one so much, and that's why I do it. It's just over a

0:09:48 > 0:09:50love this one so much, and that's why I do it. It's just over a week

0:09:50 > 0:09:50why I do it. It's just over a week since

0:09:50 > 0:09:50why I do it. It's just over a week since we

0:09:50 > 0:09:50why I do it. It's just over a week since we filmed

0:09:50 > 0:09:50why I do it. It's just over a week since we filmed there

0:09:50 > 0:09:51why I do it. It's just over a week since we filmed there and

0:09:51 > 0:09:51why I do it. It's just over a week since we filmed there and later

0:09:51 > 0:09:51why I do it. It's just over a week since we filmed there and later in

0:09:51 > 0:09:53since we filmed there and later in the

0:09:53 > 0:09:54since we filmed there and later in the programme,

0:09:54 > 0:09:54since we filmed there and later in the programme, we'll

0:09:54 > 0:09:54since we filmed there and later in the programme, we'll find

0:09:54 > 0:09:54since we filmed there and later in the programme, we'll find out

0:09:54 > 0:09:54since we filmed there and later in the programme, we'll find out how

0:09:54 > 0:09:54the programme, we'll find out how Ben

0:09:54 > 0:09:55the programme, we'll find out how Ben and

0:09:55 > 0:09:55the programme, we'll find out how Ben and the

0:09:55 > 0:09:55the programme, we'll find out how Ben and the others

0:09:55 > 0:09:55the programme, we'll find out how Ben and the others are

0:09:55 > 0:09:56the programme, we'll find out how Ben and the others are getting

0:09:56 > 0:09:56the programme, we'll find out how Ben and the others are getting on

0:09:56 > 0:09:57Ben and the others are getting on now.

0:09:57 > 0:09:57Ben and the others are getting on now. Coming

0:09:57 > 0:09:58Ben and the others are getting on now. Coming up,

0:09:58 > 0:09:58Ben and the others are getting on now. Coming up, after

0:09:58 > 0:09:58Ben and the others are getting on now. Coming up, after 56

0:09:58 > 0:09:59Ben and the others are getting on now. Coming up, after 56 years

0:09:59 > 0:09:59now. Coming up, after 56 years working

0:09:59 > 0:09:59now. Coming up, after 56 years working for

0:09:59 > 0:10:00now. Coming up, after 56 years working for the

0:10:00 > 0:10:00now. Coming up, after 56 years working for the NHS,

0:10:00 > 0:10:01now. Coming up, after 56 years working for the NHS, Britain's

0:10:01 > 0:10:01working for the NHS, Britain's longest—serving

0:10:01 > 0:10:02working for the NHS, Britain's longest—serving nurse

0:10:02 > 0:10:02working for the NHS, Britain's longest—serving nurse tells

0:10:02 > 0:10:03working for the NHS, Britain's longest—serving nurse tells us

0:10:03 > 0:10:03longest—serving nurse tells us what's

0:10:03 > 0:10:04longest—serving nurse tells us what's changed

0:10:04 > 0:10:04longest—serving nurse tells us what's changed and

0:10:04 > 0:10:05longest—serving nurse tells us what's changed and what

0:10:05 > 0:10:05longest—serving nurse tells us what's changed and what she

0:10:05 > 0:10:07longest—serving nurse tells us what's changed and what she thinks

0:10:07 > 0:10:07what's changed and what she thinks needs

0:10:07 > 0:10:07what's changed and what she thinks needs to

0:10:07 > 0:10:07what's changed and what she thinks needs to be

0:10:07 > 0:10:07what's changed and what she thinks needs to be done

0:10:07 > 0:10:07what's changed and what she thinks needs to be done to

0:10:07 > 0:10:08what's changed and what she thinks needs to be done to fix

0:10:08 > 0:10:08what's changed and what she thinks needs to be done to fix things.

0:10:08 > 0:10:08needs to be done to fix things. People

0:10:08 > 0:10:08needs to be done to fix things. People don't

0:10:08 > 0:10:09needs to be done to fix things. People don't respect

0:10:09 > 0:10:09needs to be done to fix things. People don't respect the

0:10:09 > 0:10:10needs to be done to fix things. People don't respect the service.

0:10:10 > 0:10:10People don't respect the service. It's

0:10:10 > 0:10:10People don't respect the service. It's people's

0:10:10 > 0:10:11People don't respect the service. It's people's expectations.

0:10:11 > 0:10:11People don't respect the service. It's people's expectations. Totally

0:10:11 > 0:10:16It's people's expectations. Totally unrealistic.

0:10:16 > 0:10:16It's people's expectations. Totally unrealistic. Last

0:10:16 > 0:10:17It's people's expectations. Totally unrealistic. Last year,

0:10:17 > 0:10:18It's people's expectations. Totally unrealistic. Last year, right

0:10:18 > 0:10:19It's people's expectations. Totally unrealistic. Last year, right across

0:10:19 > 0:10:19unrealistic. Last year, right across England,

0:10:19 > 0:10:19unrealistic. Last year, right across England, A&E

0:10:19 > 0:10:21unrealistic. Last year, right across England, A&E departments

0:10:21 > 0:10:21unrealistic. Last year, right across England, A&E departments dealt

0:10:21 > 0:10:21unrealistic. Last year, right across England, A&E departments dealt with

0:10:21 > 0:10:21England, A&E departments dealt with over

0:10:21 > 0:10:23England, A&E departments dealt with over one

0:10:23 > 0:10:23England, A&E departments dealt with over one million

0:10:23 > 0:10:23England, A&E departments dealt with over one million more

0:10:23 > 0:10:23England, A&E departments dealt with over one million more patients

0:10:23 > 0:10:23over one million more patients compared

0:10:23 > 0:10:23over one million more patients compared to

0:10:23 > 0:10:24over one million more patients compared to three

0:10:24 > 0:10:24over one million more patients compared to three years

0:10:24 > 0:10:25over one million more patients compared to three years ago.

0:10:25 > 0:10:26over one million more patients compared to three years ago. The

0:10:26 > 0:10:26compared to three years ago. The Government

0:10:26 > 0:10:26compared to three years ago. The Government has

0:10:26 > 0:10:26compared to three years ago. The Government has announced

0:10:26 > 0:10:27compared to three years ago. The Government has announced a

0:10:27 > 0:10:28compared to three years ago. The Government has announced a fund

0:10:28 > 0:10:28compared to three years ago. The Government has announced a fund to

0:10:28 > 0:10:28Government has announced a fund to bail

0:10:28 > 0:10:29Government has announced a fund to bail out

0:10:29 > 0:10:29Government has announced a fund to bail out the

0:10:29 > 0:10:29Government has announced a fund to bail out the hardest—hit

0:10:29 > 0:10:30Government has announced a fund to bail out the hardest—hit areas

0:10:30 > 0:10:31Government has announced a fund to bail out the hardest—hit areas and

0:10:31 > 0:10:31bail out the hardest—hit areas and with

0:10:31 > 0:10:31bail out the hardest—hit areas and with a

0:10:31 > 0:10:32bail out the hardest—hit areas and with a major

0:10:32 > 0:10:32bail out the hardest—hit areas and with a major report

0:10:32 > 0:10:32bail out the hardest—hit areas and with a major report on

0:10:32 > 0:10:33bail out the hardest—hit areas and with a major report on the

0:10:33 > 0:10:33bail out the hardest—hit areas and with a major report on the future

0:10:33 > 0:10:33bail out the hardest—hit areas and with a major report on the future of

0:10:33 > 0:10:33with a major report on the future of emergency

0:10:33 > 0:10:34with a major report on the future of emergency provision

0:10:34 > 0:10:36with a major report on the future of emergency provision due

0:10:36 > 0:10:36with a major report on the future of emergency provision due out

0:10:36 > 0:10:36with a major report on the future of emergency provision due out soon,

0:10:36 > 0:10:37emergency provision due out soon, Jamie

0:10:37 > 0:10:37emergency provision due out soon, Jamie finds

0:10:37 > 0:10:37emergency provision due out soon, Jamie finds out

0:10:37 > 0:10:37emergency provision due out soon, Jamie finds out what

0:10:37 > 0:10:37emergency provision due out soon, Jamie finds out what has

0:10:37 > 0:10:39emergency provision due out soon, Jamie finds out what has gone

0:10:39 > 0:10:40emergency provision due out soon, Jamie finds out what has gone wrong

0:10:40 > 0:10:40Jamie finds out what has gone wrong and

0:10:40 > 0:10:40Jamie finds out what has gone wrong and what

0:10:40 > 0:10:40Jamie finds out what has gone wrong and what the

0:10:40 > 0:10:40Jamie finds out what has gone wrong and what the cure

0:10:40 > 0:10:40Jamie finds out what has gone wrong and what the cure might

0:10:40 > 0:10:42Jamie finds out what has gone wrong and what the cure might be.

0:10:42 > 0:10:44Jamie finds out what has gone wrong and what the cure might be. The

0:10:44 > 0:10:44and what the cure might be. The prospects

0:10:44 > 0:10:44and what the cure might be. The prospects of

0:10:44 > 0:10:44and what the cure might be. The prospects of arriving

0:10:44 > 0:10:45and what the cure might be. The prospects of arriving here

0:10:45 > 0:10:45and what the cure might be. The prospects of arriving here at

0:10:45 > 0:10:46and what the cure might be. The prospects of arriving here at A&E

0:10:46 > 0:10:46and what the cure might be. The prospects of arriving here at A&E is

0:10:46 > 0:10:46prospects of arriving here at A&E is never

0:10:46 > 0:10:48prospects of arriving here at A&E is never a

0:10:48 > 0:10:48prospects of arriving here at A&E is never a pleasant

0:10:48 > 0:10:48prospects of arriving here at A&E is never a pleasant one,

0:10:48 > 0:10:48prospects of arriving here at A&E is never a pleasant one, but

0:10:48 > 0:10:49prospects of arriving here at A&E is never a pleasant one, but what

0:10:49 > 0:10:49prospects of arriving here at A&E is never a pleasant one, but what can

0:10:49 > 0:10:50never a pleasant one, but what can make

0:10:50 > 0:10:50never a pleasant one, but what can make it

0:10:50 > 0:10:51never a pleasant one, but what can make it seem

0:10:51 > 0:10:52never a pleasant one, but what can make it seem even

0:10:52 > 0:10:52never a pleasant one, but what can make it seem even more

0:10:52 > 0:10:52never a pleasant one, but what can make it seem even more daunting

0:10:52 > 0:10:52never a pleasant one, but what can make it seem even more daunting for

0:10:52 > 0:10:54make it seem even more daunting for people

0:10:54 > 0:10:55make it seem even more daunting for people is

0:10:55 > 0:10:55make it seem even more daunting for people is the

0:10:55 > 0:10:55make it seem even more daunting for people is the length

0:10:55 > 0:10:55make it seem even more daunting for people is the length of

0:10:55 > 0:10:55make it seem even more daunting for people is the length of time

0:10:55 > 0:10:55make it seem even more daunting for people is the length of time you

0:10:55 > 0:10:55make it seem even more daunting for people is the length of time you may

0:10:55 > 0:10:56people is the length of time you may have

0:10:56 > 0:10:56people is the length of time you may have to

0:10:56 > 0:10:57people is the length of time you may have to wait

0:10:57 > 0:10:57people is the length of time you may have to wait to

0:10:57 > 0:10:58people is the length of time you may have to wait to see

0:10:58 > 0:10:58people is the length of time you may have to wait to see a

0:10:58 > 0:10:58people is the length of time you may have to wait to see a doctor.

0:10:58 > 0:10:58people is the length of time you may have to wait to see a doctor. We

0:10:58 > 0:10:58people is the length of time you may have to wait to see a doctor. We are

0:10:58 > 0:10:58have to wait to see a doctor. We are in

0:10:58 > 0:10:59have to wait to see a doctor. We are in the

0:10:59 > 0:11:00have to wait to see a doctor. We are in the worst

0:11:00 > 0:11:00have to wait to see a doctor. We are in the worst position

0:11:00 > 0:11:00have to wait to see a doctor. We are in the worst position that

0:11:00 > 0:11:00have to wait to see a doctor. We are in the worst position that we've

0:11:00 > 0:11:00in the worst position that we've ever

0:11:00 > 0:11:01in the worst position that we've ever been.

0:11:01 > 0:11:01in the worst position that we've ever been. We

0:11:01 > 0:11:02in the worst position that we've ever been. We have

0:11:02 > 0:11:02in the worst position that we've ever been. We have a

0:11:02 > 0:11:03in the worst position that we've ever been. We have a real

0:11:03 > 0:11:03in the worst position that we've ever been. We have a real crisis

0:11:03 > 0:11:03in the worst position that we've ever been. We have a real crisis of

0:11:03 > 0:11:03ever been. We have a real crisis of recruiting

0:11:03 > 0:11:04ever been. We have a real crisis of recruiting people

0:11:04 > 0:11:04ever been. We have a real crisis of recruiting people into

0:11:04 > 0:11:05ever been. We have a real crisis of recruiting people into emergency

0:11:05 > 0:11:05recruiting people into emergency medicine.

0:11:05 > 0:11:05recruiting people into emergency medicine. You

0:11:05 > 0:11:05recruiting people into emergency medicine. You find

0:11:05 > 0:11:07recruiting people into emergency medicine. You find yourself

0:11:07 > 0:11:07recruiting people into emergency medicine. You find yourself thinking

0:11:07 > 0:11:07medicine. You find yourself thinking how

0:11:07 > 0:11:08medicine. You find yourself thinking how long

0:11:08 > 0:11:08medicine. You find yourself thinking how long can

0:11:08 > 0:11:08medicine. You find yourself thinking how long can we

0:11:08 > 0:11:08medicine. You find yourself thinking how long can we carry

0:11:08 > 0:11:08medicine. You find yourself thinking how long can we carry on

0:11:08 > 0:11:11medicine. You find yourself thinking how long can we carry on like

0:11:11 > 0:11:11medicine. You find yourself thinking how long can we carry on like this?

0:11:11 > 0:11:11how long can we carry on like this? There

0:11:11 > 0:11:11how long can we carry on like this? There needs

0:11:11 > 0:11:11how long can we carry on like this? There needs to

0:11:11 > 0:11:12how long can we carry on like this? There needs to be

0:11:12 > 0:11:12how long can we carry on like this? There needs to be light

0:11:12 > 0:11:12how long can we carry on like this? There needs to be light at

0:11:12 > 0:11:12how long can we carry on like this? There needs to be light at the

0:11:12 > 0:11:12how long can we carry on like this? There needs to be light at the end

0:11:12 > 0:11:12There needs to be light at the end of

0:11:12 > 0:11:13There needs to be light at the end of the

0:11:13 > 0:11:15There needs to be light at the end of the tunnel

0:11:15 > 0:11:15There needs to be light at the end of the tunnel and

0:11:15 > 0:11:16There needs to be light at the end of the tunnel and at

0:11:16 > 0:11:16There needs to be light at the end of the tunnel and at the

0:11:16 > 0:11:16There needs to be light at the end of the tunnel and at the moment

0:11:16 > 0:11:16of the tunnel and at the moment there

0:11:16 > 0:11:16of the tunnel and at the moment there isn't.

0:11:16 > 0:11:16of the tunnel and at the moment there isn't. How

0:11:16 > 0:11:16of the tunnel and at the moment there isn't. How did

0:11:16 > 0:11:17of the tunnel and at the moment there isn't. How did such

0:11:17 > 0:11:17of the tunnel and at the moment there isn't. How did such a

0:11:17 > 0:11:17of the tunnel and at the moment there isn't. How did such a vital

0:11:17 > 0:11:20there isn't. How did such a vital organ

0:11:20 > 0:11:20there isn't. How did such a vital organ of

0:11:20 > 0:11:20there isn't. How did such a vital organ of the

0:11:20 > 0:11:20there isn't. How did such a vital organ of the NHS

0:11:20 > 0:11:21there isn't. How did such a vital organ of the NHS become

0:11:21 > 0:11:21organ of the NHS become such a problem?

0:11:21 > 0:11:21organ of the NHS become such a problem? What

0:11:21 > 0:11:21organ of the NHS become such a problem? What can

0:11:21 > 0:11:21organ of the NHS become such a problem? What can be

0:11:21 > 0:11:21organ of the NHS become such a problem? What can be done

0:11:21 > 0:11:22organ of the NHS become such a problem? What can be done to

0:11:22 > 0:11:22organ of the NHS become such a problem? What can be done to fix

0:11:22 > 0:11:22organ of the NHS become such a problem? What can be done to fix it?

0:11:22 > 0:11:22problem? What can be done to fix it? These

0:11:22 > 0:11:22problem? What can be done to fix it? These patients

0:11:22 > 0:11:23problem? What can be done to fix it? These patients are

0:11:23 > 0:11:24problem? What can be done to fix it? These patients are seeing

0:11:24 > 0:11:24problem? What can be done to fix it? These patients are seeing their

0:11:24 > 0:11:24problem? What can be done to fix it? These patients are seeing their GP,

0:11:24 > 0:11:24These patients are seeing their GP, all

0:11:24 > 0:11:25These patients are seeing their GP, all at

0:11:25 > 0:11:25These patients are seeing their GP, all at the

0:11:25 > 0:11:26These patients are seeing their GP, all at the same

0:11:26 > 0:11:26These patients are seeing their GP, all at the same time.

0:11:26 > 0:11:27These patients are seeing their GP, all at the same time. Full

0:11:27 > 0:11:28These patients are seeing their GP, all at the same time. Full English

0:11:28 > 0:11:28all at the same time. Full English was

0:11:28 > 0:11:28all at the same time. Full English was what,

0:11:28 > 0:11:29all at the same time. Full English was what, tried

0:11:29 > 0:11:30all at the same time. Full English was what, tried eggs

0:11:30 > 0:11:30all at the same time. Full English was what, tried eggs bacon,

0:11:30 > 0:11:31was what, tried eggs bacon, sausages?

0:11:31 > 0:11:32was what, tried eggs bacon, sausages? In

0:11:32 > 0:11:32was what, tried eggs bacon, sausages? In one

0:11:32 > 0:11:33was what, tried eggs bacon, sausages? In one meal

0:11:33 > 0:11:33was what, tried eggs bacon, sausages? In one meal you

0:11:33 > 0:11:34was what, tried eggs bacon, sausages? In one meal you were

0:11:34 > 0:11:34sausages? In one meal you were eating

0:11:34 > 0:11:34sausages? In one meal you were eating more

0:11:34 > 0:11:35sausages? In one meal you were eating more calories

0:11:35 > 0:11:36sausages? In one meal you were eating more calories than

0:11:36 > 0:11:37sausages? In one meal you were eating more calories than you

0:11:37 > 0:11:37sausages? In one meal you were eating more calories than you needed

0:11:37 > 0:11:37eating more calories than you needed for

0:11:37 > 0:11:37eating more calories than you needed for the

0:11:37 > 0:11:37eating more calories than you needed for the whole

0:11:37 > 0:11:39eating more calories than you needed for the whole day.

0:11:39 > 0:11:39eating more calories than you needed for the whole day. Maureen

0:11:39 > 0:11:39eating more calories than you needed for the whole day. Maureen Lloyd

0:11:39 > 0:11:40eating more calories than you needed for the whole day. Maureen Lloyd was

0:11:40 > 0:11:42for the whole day. Maureen Lloyd was once

0:11:42 > 0:11:42for the whole day. Maureen Lloyd was once very

0:11:42 > 0:11:42for the whole day. Maureen Lloyd was once very likely

0:11:42 > 0:11:42for the whole day. Maureen Lloyd was once very likely to

0:11:42 > 0:11:42for the whole day. Maureen Lloyd was once very likely to have

0:11:42 > 0:11:43for the whole day. Maureen Lloyd was once very likely to have become

0:11:43 > 0:11:43for the whole day. Maureen Lloyd was once very likely to have become a

0:11:43 > 0:11:43once very likely to have become a regular

0:11:43 > 0:11:43once very likely to have become a regular at

0:11:43 > 0:11:44once very likely to have become a regular at her

0:11:44 > 0:11:45once very likely to have become a regular at her local

0:11:45 > 0:11:45once very likely to have become a regular at her local hospital,

0:11:45 > 0:11:45once very likely to have become a regular at her local hospital, along

0:11:45 > 0:11:45regular at her local hospital, along with

0:11:45 > 0:11:45regular at her local hospital, along with her

0:11:45 > 0:11:45regular at her local hospital, along with her fellow

0:11:45 > 0:11:47regular at her local hospital, along with her fellow patients

0:11:47 > 0:11:47regular at her local hospital, along with her fellow patients at

0:11:47 > 0:11:47regular at her local hospital, along with her fellow patients at risk

0:11:47 > 0:11:47regular at her local hospital, along with her fellow patients at risk of

0:11:47 > 0:11:47with her fellow patients at risk of diabetes,

0:11:47 > 0:11:49with her fellow patients at risk of diabetes, she

0:11:49 > 0:11:49with her fellow patients at risk of diabetes, she faced

0:11:49 > 0:11:49with her fellow patients at risk of diabetes, she faced a

0:11:49 > 0:11:49with her fellow patients at risk of diabetes, she faced a future

0:11:49 > 0:11:49with her fellow patients at risk of diabetes, she faced a future of

0:11:49 > 0:11:49diabetes, she faced a future of chronic

0:11:49 > 0:11:51diabetes, she faced a future of chronic problems.

0:11:51 > 0:11:51diabetes, she faced a future of chronic problems. Hopefully,

0:11:51 > 0:11:51diabetes, she faced a future of chronic problems. Hopefully, that's

0:11:51 > 0:11:51chronic problems. Hopefully, that's no

0:11:51 > 0:11:51chronic problems. Hopefully, that's no longer

0:11:51 > 0:11:51chronic problems. Hopefully, that's no longer the

0:11:51 > 0:11:52chronic problems. Hopefully, that's no longer the case.

0:11:52 > 0:11:52chronic problems. Hopefully, that's no longer the case. I

0:11:52 > 0:11:52chronic problems. Hopefully, that's no longer the case. I started

0:11:52 > 0:11:53no longer the case. I started watching

0:11:53 > 0:11:53no longer the case. I started watching my

0:11:53 > 0:11:53no longer the case. I started watching my diet

0:11:53 > 0:11:54no longer the case. I started watching my diet better

0:11:54 > 0:11:55no longer the case. I started watching my diet better and

0:11:55 > 0:11:55no longer the case. I started watching my diet better and then

0:11:55 > 0:11:55watching my diet better and then from

0:11:55 > 0:11:55watching my diet better and then from the

0:11:55 > 0:11:57watching my diet better and then from the practice

0:11:57 > 0:11:57watching my diet better and then from the practice I

0:11:57 > 0:11:57watching my diet better and then from the practice I was

0:11:57 > 0:11:57watching my diet better and then from the practice I was encouraged

0:11:57 > 0:11:58from the practice I was encouraged to

0:11:58 > 0:11:58from the practice I was encouraged to try

0:11:58 > 0:11:58from the practice I was encouraged to try exercise

0:11:58 > 0:11:58from the practice I was encouraged to try exercise on

0:11:58 > 0:12:02from the practice I was encouraged to try exercise on prescription.

0:12:02 > 0:12:03from the practice I was encouraged to try exercise on prescription. We

0:12:03 > 0:12:03to try exercise on prescription. We are

0:12:03 > 0:12:04to try exercise on prescription. We are go

0:12:04 > 0:12:04to try exercise on prescription. We are go to

0:12:04 > 0:12:04to try exercise on prescription. We are go to do

0:12:04 > 0:12:05to try exercise on prescription. We are go to do boxing

0:12:05 > 0:12:05to try exercise on prescription. We are go to do boxing and

0:12:05 > 0:12:06to try exercise on prescription. We are go to do boxing and we'll

0:12:06 > 0:12:06to try exercise on prescription. We are go to do boxing and we'll get

0:12:06 > 0:12:07are go to do boxing and we'll get your

0:12:07 > 0:12:07are go to do boxing and we'll get your heart

0:12:07 > 0:12:07are go to do boxing and we'll get your heart rate

0:12:07 > 0:12:09are go to do boxing and we'll get your heart rate up.

0:12:09 > 0:12:10are go to do boxing and we'll get your heart rate up. She

0:12:10 > 0:12:10are go to do boxing and we'll get your heart rate up. She has

0:12:10 > 0:12:12are go to do boxing and we'll get your heart rate up. She has gone

0:12:12 > 0:12:12your heart rate up. She has gone from

0:12:12 > 0:12:12your heart rate up. She has gone from being

0:12:12 > 0:12:12your heart rate up. She has gone from being a

0:12:12 > 0:12:13your heart rate up. She has gone from being a poorly

0:12:13 > 0:12:13your heart rate up. She has gone from being a poorly controlled

0:12:13 > 0:12:14your heart rate up. She has gone from being a poorly controlled die

0:12:14 > 0:12:14from being a poorly controlled die bet

0:12:14 > 0:12:15from being a poorly controlled die bet tick

0:12:15 > 0:12:15from being a poorly controlled die bet tick to

0:12:15 > 0:12:15from being a poorly controlled die bet tick to being

0:12:15 > 0:12:16from being a poorly controlled die bet tick to being none.

0:12:16 > 0:12:16from being a poorly controlled die bet tick to being none. Emergency

0:12:16 > 0:12:17bet tick to being none. Emergency hospital

0:12:17 > 0:12:17bet tick to being none. Emergency hospital admissions

0:12:17 > 0:12:17bet tick to being none. Emergency hospital admissions from

0:12:17 > 0:12:18bet tick to being none. Emergency hospital admissions from patients

0:12:18 > 0:12:19hospital admissions from patients with

0:12:19 > 0:12:19hospital admissions from patients with chronic

0:12:19 > 0:12:19hospital admissions from patients with chronic illnesses

0:12:19 > 0:12:20hospital admissions from patients with chronic illnesses here

0:12:20 > 0:12:20hospital admissions from patients with chronic illnesses here at

0:12:20 > 0:12:20hospital admissions from patients with chronic illnesses here at this

0:12:20 > 0:12:21with chronic illnesses here at this GP

0:12:21 > 0:12:21with chronic illnesses here at this GP surgery

0:12:21 > 0:12:21with chronic illnesses here at this GP surgery at

0:12:21 > 0:12:21with chronic illnesses here at this GP surgery at Smethwick

0:12:21 > 0:12:22with chronic illnesses here at this GP surgery at Smethwick in

0:12:22 > 0:12:23with chronic illnesses here at this GP surgery at Smethwick in the

0:12:23 > 0:12:23with chronic illnesses here at this GP surgery at Smethwick in the West

0:12:23 > 0:12:23GP surgery at Smethwick in the West Midlands

0:12:23 > 0:12:23GP surgery at Smethwick in the West Midlands are

0:12:23 > 0:12:23GP surgery at Smethwick in the West Midlands are said

0:12:23 > 0:12:24GP surgery at Smethwick in the West Midlands are said to

0:12:24 > 0:12:24GP surgery at Smethwick in the West Midlands are said to have

0:12:24 > 0:12:25GP surgery at Smethwick in the West Midlands are said to have reduced

0:12:25 > 0:12:25GP surgery at Smethwick in the West Midlands are said to have reduced by

0:12:25 > 0:12:26Midlands are said to have reduced by 40%

0:12:26 > 0:12:26Midlands are said to have reduced by 40% in

0:12:26 > 0:12:26Midlands are said to have reduced by 40% in 18

0:12:26 > 0:12:26Midlands are said to have reduced by 40% in 18 months.

0:12:26 > 0:12:27Midlands are said to have reduced by 40% in 18 months. I

0:12:27 > 0:12:28Midlands are said to have reduced by 40% in 18 months. I simply

0:12:28 > 0:12:28Midlands are said to have reduced by 40% in 18 months. I simply won't

0:12:28 > 0:12:2940% in 18 months. I simply won't have

0:12:29 > 0:12:2940% in 18 months. I simply won't have an

0:12:29 > 0:12:2940% in 18 months. I simply won't have an hour

0:12:29 > 0:12:2940% in 18 months. I simply won't have an hour or

0:12:29 > 0:12:3040% in 18 months. I simply won't have an hour or two

0:12:30 > 0:12:3040% in 18 months. I simply won't have an hour or two hours

0:12:30 > 0:12:3140% in 18 months. I simply won't have an hour or two hours to

0:12:31 > 0:12:3140% in 18 months. I simply won't have an hour or two hours to spend

0:12:31 > 0:12:31have an hour or two hours to spend with

0:12:31 > 0:12:31have an hour or two hours to spend with every

0:12:31 > 0:12:32have an hour or two hours to spend with every patient

0:12:32 > 0:12:33have an hour or two hours to spend with every patient and

0:12:33 > 0:12:33have an hour or two hours to spend with every patient and that's

0:12:33 > 0:12:34have an hour or two hours to spend with every patient and that's what

0:12:34 > 0:12:34with every patient and that's what they

0:12:34 > 0:12:34with every patient and that's what they need.

0:12:34 > 0:12:34with every patient and that's what they need. I

0:12:34 > 0:12:36with every patient and that's what they need. I can

0:12:36 > 0:12:36with every patient and that's what they need. I can spend

0:12:36 > 0:12:36with every patient and that's what they need. I can spend time

0:12:36 > 0:12:36with every patient and that's what they need. I can spend time with

0:12:36 > 0:12:36with every patient and that's what they need. I can spend time with 18

0:12:36 > 0:12:37they need. I can spend time with 18 or

0:12:37 > 0:12:37they need. I can spend time with 18 or 19

0:12:37 > 0:12:37they need. I can spend time with 18 or 19 patients

0:12:37 > 0:12:37they need. I can spend time with 18 or 19 patients together

0:12:37 > 0:12:38they need. I can spend time with 18 or 19 patients together and

0:12:38 > 0:12:38they need. I can spend time with 18 or 19 patients together and patients

0:12:38 > 0:12:39or 19 patients together and patients with

0:12:39 > 0:12:39or 19 patients together and patients with lifestyle

0:12:39 > 0:12:40or 19 patients together and patients with lifestyle related

0:12:40 > 0:12:40or 19 patients together and patients with lifestyle related illnesses

0:12:40 > 0:12:41with lifestyle related illnesses relate

0:12:41 > 0:12:41with lifestyle related illnesses relate better

0:12:41 > 0:12:42with lifestyle related illnesses relate better to

0:12:42 > 0:12:42with lifestyle related illnesses relate better to peers

0:12:42 > 0:12:43with lifestyle related illnesses relate better to peers than

0:12:43 > 0:12:43with lifestyle related illnesses relate better to peers than to

0:12:43 > 0:12:43relate better to peers than to doctors

0:12:43 > 0:12:43relate better to peers than to doctors or

0:12:43 > 0:12:50relate better to peers than to doctors or nurses.

0:12:50 > 0:12:50relate better to peers than to doctors or nurses. Has

0:12:50 > 0:12:51relate better to peers than to doctors or nurses. Has it

0:12:51 > 0:12:51relate better to peers than to doctors or nurses. Has it been

0:12:51 > 0:12:52doctors or nurses. Has it been unusual

0:12:52 > 0:12:53doctors or nurses. Has it been unusual talking

0:12:53 > 0:12:53doctors or nurses. Has it been unusual talking about

0:12:53 > 0:12:53doctors or nurses. Has it been unusual talking about something

0:12:53 > 0:12:54doctors or nurses. Has it been unusual talking about something that

0:12:54 > 0:12:54unusual talking about something that is

0:12:54 > 0:12:54unusual talking about something that is personal?

0:12:54 > 0:12:55unusual talking about something that is personal? It

0:12:55 > 0:12:55unusual talking about something that is personal? It is.

0:12:55 > 0:12:55unusual talking about something that is personal? It is. The

0:12:55 > 0:12:55unusual talking about something that is personal? It is. The first

0:12:55 > 0:12:55unusual talking about something that is personal? It is. The first one

0:12:55 > 0:12:56unusual talking about something that is personal? It is. The first one is

0:12:56 > 0:12:56is personal? It is. The first one is the

0:12:56 > 0:12:58is personal? It is. The first one is the hardest.

0:12:58 > 0:12:58is personal? It is. The first one is the hardest. Then

0:12:58 > 0:12:58is personal? It is. The first one is the hardest. Then the

0:12:58 > 0:12:58is personal? It is. The first one is the hardest. Then the next

0:12:58 > 0:13:00is personal? It is. The first one is the hardest. Then the next you

0:13:00 > 0:13:00is personal? It is. The first one is the hardest. Then the next you feel

0:13:00 > 0:13:00the hardest. Then the next you feel a

0:13:00 > 0:13:01the hardest. Then the next you feel a bit

0:13:01 > 0:13:01the hardest. Then the next you feel a bit more

0:13:01 > 0:13:01the hardest. Then the next you feel a bit more at

0:13:01 > 0:13:01the hardest. Then the next you feel a bit more at ease

0:13:01 > 0:13:04the hardest. Then the next you feel a bit more at ease with

0:13:04 > 0:13:04the hardest. Then the next you feel a bit more at ease with it.

0:13:04 > 0:13:04the hardest. Then the next you feel a bit more at ease with it. By

0:13:04 > 0:13:04the hardest. Then the next you feel a bit more at ease with it. By the

0:13:04 > 0:13:04a bit more at ease with it. By the third

0:13:04 > 0:13:04a bit more at ease with it. By the third one

0:13:04 > 0:13:05a bit more at ease with it. By the third one you

0:13:05 > 0:13:05a bit more at ease with it. By the third one you discuss

0:13:05 > 0:13:05a bit more at ease with it. By the third one you discuss everything

0:13:05 > 0:13:08third one you discuss everything that

0:13:08 > 0:13:08third one you discuss everything that needs

0:13:08 > 0:13:08third one you discuss everything that needs to

0:13:08 > 0:13:08third one you discuss everything that needs to be

0:13:08 > 0:13:08third one you discuss everything that needs to be discussed.

0:13:08 > 0:13:09third one you discuss everything that needs to be discussed. Do

0:13:09 > 0:13:09third one you discuss everything that needs to be discussed. Do you

0:13:09 > 0:13:09that needs to be discussed. Do you think

0:13:09 > 0:13:09that needs to be discussed. Do you think you

0:13:09 > 0:13:09that needs to be discussed. Do you think you would

0:13:09 > 0:13:09that needs to be discussed. Do you think you would have

0:13:09 > 0:13:09that needs to be discussed. Do you think you would have done

0:13:09 > 0:13:10that needs to be discussed. Do you think you would have done this

0:13:10 > 0:13:12think you would have done this anyway?

0:13:12 > 0:13:12think you would have done this anyway? I

0:13:12 > 0:13:12think you would have done this anyway? I doubt

0:13:12 > 0:13:12think you would have done this anyway? I doubt it,

0:13:12 > 0:13:12think you would have done this anyway? I doubt it, no.

0:13:12 > 0:13:13think you would have done this anyway? I doubt it, no. I don't

0:13:13 > 0:13:13anyway? I doubt it, no. I don't think

0:13:13 > 0:13:13anyway? I doubt it, no. I don't think I

0:13:13 > 0:13:13anyway? I doubt it, no. I don't think I would.

0:13:13 > 0:13:13anyway? I doubt it, no. I don't think I would. What

0:13:13 > 0:13:13anyway? I doubt it, no. I don't think I would. What we

0:13:13 > 0:13:14anyway? I doubt it, no. I don't think I would. What we have

0:13:14 > 0:13:16anyway? I doubt it, no. I don't think I would. What we have seen

0:13:16 > 0:13:16think I would. What we have seen with

0:13:16 > 0:13:16think I would. What we have seen with Maureen

0:13:16 > 0:13:16think I would. What we have seen with Maureen is

0:13:16 > 0:13:16think I would. What we have seen with Maureen is a

0:13:16 > 0:13:17think I would. What we have seen with Maureen is a bit

0:13:17 > 0:13:17think I would. What we have seen with Maureen is a bit unusual

0:13:17 > 0:13:17think I would. What we have seen with Maureen is a bit unusual and

0:13:17 > 0:13:17think I would. What we have seen with Maureen is a bit unusual and a

0:13:17 > 0:13:17with Maureen is a bit unusual and a different

0:13:17 > 0:13:17with Maureen is a bit unusual and a different approach,

0:13:17 > 0:13:17with Maureen is a bit unusual and a different approach, but

0:13:17 > 0:13:19with Maureen is a bit unusual and a different approach, but ultimately

0:13:19 > 0:13:19different approach, but ultimately it's

0:13:19 > 0:13:19different approach, but ultimately it's about

0:13:19 > 0:13:20different approach, but ultimately it's about trying

0:13:20 > 0:13:20different approach, but ultimately it's about trying to

0:13:20 > 0:13:20different approach, but ultimately it's about trying to keep

0:13:20 > 0:13:20different approach, but ultimately it's about trying to keep people

0:13:20 > 0:13:20different approach, but ultimately it's about trying to keep people out

0:13:20 > 0:13:20it's about trying to keep people out of

0:13:20 > 0:13:22it's about trying to keep people out of here.

0:13:22 > 0:13:22it's about trying to keep people out of here. The

0:13:22 > 0:13:22it's about trying to keep people out of here. The patient,

0:13:22 > 0:13:22it's about trying to keep people out of here. The patient, the

0:13:22 > 0:13:23it's about trying to keep people out of here. The patient, the person

0:13:23 > 0:13:23it's about trying to keep people out of here. The patient, the person has

0:13:23 > 0:13:23of here. The patient, the person has to

0:13:23 > 0:13:23of here. The patient, the person has to manage

0:13:23 > 0:13:24of here. The patient, the person has to manage themselves

0:13:24 > 0:13:24of here. The patient, the person has to manage themselves 24

0:13:24 > 0:13:24of here. The patient, the person has to manage themselves 24 hours

0:13:24 > 0:13:24of here. The patient, the person has to manage themselves 24 hours a

0:13:24 > 0:13:25of here. The patient, the person has to manage themselves 24 hours a day,

0:13:25 > 0:13:25to manage themselves 24 hours a day, so

0:13:25 > 0:13:25to manage themselves 24 hours a day, so if

0:13:25 > 0:13:25to manage themselves 24 hours a day, so if we

0:13:25 > 0:13:26to manage themselves 24 hours a day, so if we can

0:13:26 > 0:13:26to manage themselves 24 hours a day, so if we can get

0:13:26 > 0:13:26to manage themselves 24 hours a day, so if we can get people

0:13:26 > 0:13:26to manage themselves 24 hours a day, so if we can get people to

0:13:26 > 0:13:26so if we can get people to understand

0:13:26 > 0:13:27so if we can get people to understand their

0:13:27 > 0:13:28so if we can get people to understand their disease

0:13:28 > 0:13:28so if we can get people to understand their disease and

0:13:28 > 0:13:28so if we can get people to understand their disease and look

0:13:28 > 0:13:28understand their disease and look after

0:13:28 > 0:13:28understand their disease and look after themselves

0:13:28 > 0:13:29understand their disease and look after themselves it

0:13:29 > 0:13:30understand their disease and look after themselves it makes

0:13:30 > 0:13:30understand their disease and look after themselves it makes a

0:13:30 > 0:13:30understand their disease and look after themselves it makes a huge

0:13:30 > 0:13:31after themselves it makes a huge difference.

0:13:31 > 0:13:31after themselves it makes a huge difference. I

0:13:31 > 0:13:31after themselves it makes a huge difference. I would

0:13:31 > 0:13:31after themselves it makes a huge difference. I would say

0:13:31 > 0:13:32after themselves it makes a huge difference. I would say perhaps

0:13:32 > 0:13:33after themselves it makes a huge difference. I would say perhaps a

0:13:33 > 0:13:33difference. I would say perhaps a quarter

0:13:33 > 0:13:33difference. I would say perhaps a quarter of

0:13:33 > 0:13:33difference. I would say perhaps a quarter of the

0:13:33 > 0:13:33difference. I would say perhaps a quarter of the people

0:13:33 > 0:13:35difference. I would say perhaps a quarter of the people come

0:13:35 > 0:13:35difference. I would say perhaps a quarter of the people come to

0:13:35 > 0:13:36difference. I would say perhaps a quarter of the people come to the

0:13:36 > 0:13:36quarter of the people come to the department

0:13:36 > 0:13:36quarter of the people come to the department with

0:13:36 > 0:13:36quarter of the people come to the department with long—term

0:13:36 > 0:13:36quarter of the people come to the department with long—term conditions

0:13:36 > 0:13:36department with long—term conditions but

0:13:36 > 0:13:39department with long—term conditions but take

0:13:39 > 0:13:39department with long—term conditions but take more

0:13:39 > 0:13:39department with long—term conditions but take more than

0:13:39 > 0:13:40department with long—term conditions but take more than a

0:13:40 > 0:13:40department with long—term conditions but take more than a quarter

0:13:40 > 0:13:40department with long—term conditions but take more than a quarter of

0:13:40 > 0:13:40department with long—term conditions but take more than a quarter of the

0:13:40 > 0:13:40but take more than a quarter of the time

0:13:40 > 0:13:40but take more than a quarter of the time because

0:13:40 > 0:13:40but take more than a quarter of the time because they

0:13:40 > 0:13:42but take more than a quarter of the time because they are

0:13:42 > 0:13:42but take more than a quarter of the time because they are often

0:13:42 > 0:13:42but take more than a quarter of the time because they are often quite

0:13:42 > 0:13:42time because they are often quite complex.

0:13:42 > 0:13:42time because they are often quite complex. Access

0:13:42 > 0:13:43time because they are often quite complex. Access to

0:13:43 > 0:13:43time because they are often quite complex. Access to GP

0:13:43 > 0:13:43time because they are often quite complex. Access to GP services

0:13:43 > 0:13:44time because they are often quite complex. Access to GP services are

0:13:44 > 0:13:44complex. Access to GP services are good

0:13:44 > 0:13:44complex. Access to GP services are good and

0:13:44 > 0:13:46complex. Access to GP services are good and attendances

0:13:46 > 0:13:46complex. Access to GP services are good and attendances at

0:13:46 > 0:13:46complex. Access to GP services are good and attendances at A&E

0:13:46 > 0:13:46complex. Access to GP services are good and attendances at A&E could

0:13:46 > 0:13:47complex. Access to GP services are good and attendances at A&E could be

0:13:47 > 0:13:47good and attendances at A&E could be lower,

0:13:47 > 0:13:47good and attendances at A&E could be lower, so

0:13:47 > 0:13:48good and attendances at A&E could be lower, so it

0:13:48 > 0:13:48good and attendances at A&E could be lower, so it seems

0:13:48 > 0:13:48good and attendances at A&E could be lower, so it seems the

0:13:48 > 0:13:49good and attendances at A&E could be lower, so it seems the family

0:13:49 > 0:13:50good and attendances at A&E could be lower, so it seems the family doctor

0:13:50 > 0:13:50lower, so it seems the family doctor can

0:13:50 > 0:13:50lower, so it seems the family doctor can play

0:13:50 > 0:13:50lower, so it seems the family doctor can play a

0:13:50 > 0:13:50lower, so it seems the family doctor can play a role.

0:13:50 > 0:13:52lower, so it seems the family doctor can play a role. The

0:13:52 > 0:13:52lower, so it seems the family doctor can play a role. The last

0:13:52 > 0:13:53lower, so it seems the family doctor can play a role. The last Department

0:13:53 > 0:13:53can play a role. The last Department of

0:13:53 > 0:13:53can play a role. The last Department of Health

0:13:53 > 0:13:53can play a role. The last Department of Health figures

0:13:53 > 0:13:54can play a role. The last Department of Health figures so

0:13:54 > 0:13:54can play a role. The last Department of Health figures so over

0:13:54 > 0:13:55can play a role. The last Department of Health figures so over one

0:13:55 > 0:13:56of Health figures so over one million

0:13:56 > 0:13:56of Health figures so over one million more

0:13:56 > 0:13:58of Health figures so over one million more people

0:13:58 > 0:13:59of Health figures so over one million more people visited

0:13:59 > 0:13:59of Health figures so over one million more people visited hospital

0:13:59 > 0:14:00million more people visited hospital compared

0:14:00 > 0:14:00million more people visited hospital compared to

0:14:00 > 0:14:00million more people visited hospital compared to three

0:14:00 > 0:14:01million more people visited hospital compared to three years

0:14:01 > 0:14:02million more people visited hospital compared to three years ago.

0:14:02 > 0:14:02million more people visited hospital compared to three years ago. This

0:14:02 > 0:14:03compared to three years ago. This report

0:14:03 > 0:14:03compared to three years ago. This report admits

0:14:03 > 0:14:03compared to three years ago. This report admits that

0:14:03 > 0:14:04compared to three years ago. This report admits that performance

0:14:04 > 0:14:04compared to three years ago. This report admits that performance has

0:14:04 > 0:14:04report admits that performance has deteriorated

0:14:04 > 0:14:05report admits that performance has deteriorated significantly.

0:14:05 > 0:14:05report admits that performance has deteriorated significantly. The

0:14:05 > 0:14:06deteriorated significantly. The number

0:14:06 > 0:14:06deteriorated significantly. The number of

0:14:06 > 0:14:06deteriorated significantly. The number of hospitals

0:14:06 > 0:14:07deteriorated significantly. The number of hospitals failing

0:14:07 > 0:14:07deteriorated significantly. The number of hospitals failing to

0:14:07 > 0:14:07deteriorated significantly. The number of hospitals failing to treat

0:14:07 > 0:14:08number of hospitals failing to treat and

0:14:08 > 0:14:08number of hospitals failing to treat and discharge

0:14:08 > 0:14:08number of hospitals failing to treat and discharge 95%

0:14:08 > 0:14:09number of hospitals failing to treat and discharge 95% of

0:14:09 > 0:14:10number of hospitals failing to treat and discharge 95% of patients

0:14:10 > 0:14:10number of hospitals failing to treat and discharge 95% of patients within

0:14:10 > 0:14:11and discharge 95% of patients within four

0:14:11 > 0:14:12and discharge 95% of patients within four hours

0:14:12 > 0:14:12and discharge 95% of patients within four hours has

0:14:12 > 0:14:12and discharge 95% of patients within four hours has doubled

0:14:12 > 0:14:13and discharge 95% of patients within four hours has doubled in

0:14:13 > 0:14:13and discharge 95% of patients within four hours has doubled in 12

0:14:13 > 0:14:14and discharge 95% of patients within four hours has doubled in 12 months.

0:14:14 > 0:14:14four hours has doubled in 12 months. We

0:14:14 > 0:14:15four hours has doubled in 12 months. We filmed

0:14:15 > 0:14:15four hours has doubled in 12 months. We filmed at

0:14:15 > 0:14:17four hours has doubled in 12 months. We filmed at ten

0:14:17 > 0:14:17four hours has doubled in 12 months. We filmed at ten A&Es

0:14:17 > 0:14:17four hours has doubled in 12 months. We filmed at ten A&Es across

0:14:17 > 0:14:18four hours has doubled in 12 months. We filmed at ten A&Es across England

0:14:18 > 0:14:18We filmed at ten A&Es across England on

0:14:18 > 0:14:18We filmed at ten A&Es across England on the

0:14:18 > 0:14:19We filmed at ten A&Es across England on the same

0:14:19 > 0:14:19We filmed at ten A&Es across England on the same day.

0:14:19 > 0:14:20We filmed at ten A&Es across England on the same day. Five

0:14:20 > 0:14:20We filmed at ten A&Es across England on the same day. Five of

0:14:20 > 0:14:20We filmed at ten A&Es across England on the same day. Five of those

0:14:20 > 0:14:20on the same day. Five of those failed

0:14:20 > 0:14:21on the same day. Five of those failed to

0:14:21 > 0:14:22on the same day. Five of those failed to reach

0:14:22 > 0:14:22on the same day. Five of those failed to reach the

0:14:22 > 0:14:22on the same day. Five of those failed to reach the Government's

0:14:22 > 0:14:22failed to reach the Government's waiting

0:14:22 > 0:14:22failed to reach the Government's waiting time

0:14:22 > 0:14:24failed to reach the Government's waiting time target.

0:14:24 > 0:14:24failed to reach the Government's waiting time target. Our

0:14:24 > 0:14:24failed to reach the Government's waiting time target. Our figures

0:14:24 > 0:14:24failed to reach the Government's waiting time target. Our figures are

0:14:24 > 0:14:25waiting time target. Our figures are just

0:14:25 > 0:14:26waiting time target. Our figures are just a

0:14:26 > 0:14:26waiting time target. Our figures are just a snapshot

0:14:26 > 0:14:26waiting time target. Our figures are just a snapshot and

0:14:26 > 0:14:26waiting time target. Our figures are just a snapshot and hospital

0:14:26 > 0:14:27waiting time target. Our figures are just a snapshot and hospital trusts

0:14:27 > 0:14:27just a snapshot and hospital trusts have

0:14:27 > 0:14:27just a snapshot and hospital trusts have measured

0:14:27 > 0:14:27just a snapshot and hospital trusts have measured ——

0:14:27 > 0:14:29just a snapshot and hospital trusts have measured —— are

0:14:29 > 0:14:30just a snapshot and hospital trusts have measured —— are measured

0:14:30 > 0:14:30have measured —— are measured weekly,

0:14:30 > 0:14:31have measured —— are measured weekly, monthly

0:14:31 > 0:14:31have measured —— are measured weekly, monthly and

0:14:31 > 0:14:33have measured —— are measured weekly, monthly and annually.

0:14:33 > 0:14:34have measured —— are measured weekly, monthly and annually. Great

0:14:34 > 0:14:35weekly, monthly and annually. Great Yarmouth

0:14:35 > 0:14:35weekly, monthly and annually. Great Yarmouth in

0:14:35 > 0:14:35weekly, monthly and annually. Great Yarmouth in Norfolk.

0:14:35 > 0:14:36weekly, monthly and annually. Great Yarmouth in Norfolk. It's

0:14:36 > 0:14:36weekly, monthly and annually. Great Yarmouth in Norfolk. It's early

0:14:36 > 0:14:37Yarmouth in Norfolk. It's early morning

0:14:37 > 0:14:38Yarmouth in Norfolk. It's early morning about

0:14:38 > 0:14:38Yarmouth in Norfolk. It's early morning about the

0:14:38 > 0:14:39Yarmouth in Norfolk. It's early morning about the people

0:14:39 > 0:14:39Yarmouth in Norfolk. It's early morning about the people hit

0:14:39 > 0:14:40Yarmouth in Norfolk. It's early morning about the people hit the

0:14:40 > 0:14:40morning about the people hit the beach.

0:14:40 > 0:14:41morning about the people hit the beach. It

0:14:41 > 0:14:41morning about the people hit the beach. It attracts

0:14:41 > 0:14:42morning about the people hit the beach. It attracts thousands

0:14:42 > 0:14:42morning about the people hit the beach. It attracts thousands over

0:14:42 > 0:14:43beach. It attracts thousands over the

0:14:43 > 0:14:43beach. It attracts thousands over the summer,

0:14:43 > 0:14:44beach. It attracts thousands over the summer, but

0:14:44 > 0:14:44beach. It attracts thousands over the summer, but a

0:14:44 > 0:14:44beach. It attracts thousands over the summer, but a few

0:14:44 > 0:14:45beach. It attracts thousands over the summer, but a few miles

0:14:45 > 0:14:45beach. It attracts thousands over the summer, but a few miles from

0:14:45 > 0:14:46beach. It attracts thousands over the summer, but a few miles from the

0:14:46 > 0:14:47the summer, but a few miles from the seafront,

0:14:47 > 0:14:47the summer, but a few miles from the seafront, the

0:14:47 > 0:14:47the summer, but a few miles from the seafront, the local

0:14:47 > 0:14:48the summer, but a few miles from the seafront, the local A&E

0:14:48 > 0:14:48the summer, but a few miles from the seafront, the local A&E struggles

0:14:48 > 0:14:49the summer, but a few miles from the seafront, the local A&E struggles to

0:14:49 > 0:14:50seafront, the local A&E struggles to cope

0:14:50 > 0:14:50seafront, the local A&E struggles to cope with

0:14:50 > 0:14:50seafront, the local A&E struggles to cope with the

0:14:50 > 0:14:50seafront, the local A&E struggles to cope with the demands

0:14:50 > 0:14:50seafront, the local A&E struggles to cope with the demands of

0:14:50 > 0:14:51seafront, the local A&E struggles to cope with the demands of the

0:14:51 > 0:14:51seafront, the local A&E struggles to cope with the demands of the town's

0:14:51 > 0:14:52cope with the demands of the town's population

0:14:52 > 0:14:52cope with the demands of the town's population even

0:14:52 > 0:14:53cope with the demands of the town's population even before

0:14:53 > 0:14:53cope with the demands of the town's population even before the

0:14:53 > 0:14:53cope with the demands of the town's population even before the seasonal

0:14:53 > 0:14:54population even before the seasonal influx.

0:14:54 > 0:14:54population even before the seasonal influx. This

0:14:54 > 0:14:54population even before the seasonal influx. This hospital's

0:14:54 > 0:14:56population even before the seasonal influx. This hospital's in

0:14:56 > 0:14:56population even before the seasonal influx. This hospital's in a

0:14:56 > 0:14:56population even before the seasonal influx. This hospital's in a part

0:14:56 > 0:14:56population even before the seasonal influx. This hospital's in a part of

0:14:56 > 0:14:57influx. This hospital's in a part of England

0:14:57 > 0:14:57influx. This hospital's in a part of England that

0:14:57 > 0:14:57influx. This hospital's in a part of England that struggles

0:14:57 > 0:14:58influx. This hospital's in a part of England that struggles to

0:14:58 > 0:14:58influx. This hospital's in a part of England that struggles to recruit

0:14:58 > 0:14:58England that struggles to recruit enough

0:14:58 > 0:14:58England that struggles to recruit enough A&E

0:14:58 > 0:15:00England that struggles to recruit enough A&E doctors.

0:15:00 > 0:15:00England that struggles to recruit enough A&E doctors. Here,

0:15:00 > 0:15:00England that struggles to recruit enough A&E doctors. Here, they've

0:15:00 > 0:15:00enough A&E doctors. Here, they've just

0:15:00 > 0:15:01enough A&E doctors. Here, they've just come

0:15:01 > 0:15:02enough A&E doctors. Here, they've just come to

0:15:02 > 0:15:02enough A&E doctors. Here, they've just come to the

0:15:02 > 0:15:02enough A&E doctors. Here, they've just come to the end

0:15:02 > 0:15:02enough A&E doctors. Here, they've just come to the end of

0:15:02 > 0:15:03enough A&E doctors. Here, they've just come to the end of a

0:15:03 > 0:15:03enough A&E doctors. Here, they've just come to the end of a busy

0:15:03 > 0:15:04just come to the end of a busy summer,

0:15:04 > 0:15:04just come to the end of a busy summer, but

0:15:04 > 0:15:04just come to the end of a busy summer, but there's

0:15:04 > 0:15:06just come to the end of a busy summer, but there's to

0:15:06 > 0:15:06just come to the end of a busy summer, but there's to respite

0:15:06 > 0:15:06just come to the end of a busy summer, but there's to respite with

0:15:06 > 0:15:06summer, but there's to respite with winter

0:15:06 > 0:15:06summer, but there's to respite with winter around

0:15:06 > 0:15:06summer, but there's to respite with winter around the

0:15:06 > 0:15:07summer, but there's to respite with winter around the corner.

0:15:07 > 0:15:08summer, but there's to respite with winter around the corner. Jim

0:15:08 > 0:15:08winter around the corner. Jim Crawford's

0:15:08 > 0:15:09winter around the corner. Jim Crawford's just

0:15:09 > 0:15:09winter around the corner. Jim Crawford's just worked

0:15:09 > 0:15:10winter around the corner. Jim Crawford's just worked 15

0:15:10 > 0:15:10winter around the corner. Jim Crawford's just worked 15 out

0:15:10 > 0:15:12winter around the corner. Jim Crawford's just worked 15 out of

0:15:12 > 0:15:12winter around the corner. Jim Crawford's just worked 15 out of the

0:15:12 > 0:15:12Crawford's just worked 15 out of the last

0:15:12 > 0:15:12Crawford's just worked 15 out of the last 17

0:15:12 > 0:15:13Crawford's just worked 15 out of the last 17 days.

0:15:13 > 0:15:14Crawford's just worked 15 out of the last 17 days. The

0:15:14 > 0:15:14Crawford's just worked 15 out of the last 17 days. The scan

0:15:14 > 0:15:15Crawford's just worked 15 out of the last 17 days. The scan shows

0:15:15 > 0:15:15Crawford's just worked 15 out of the last 17 days. The scan shows a

0:15:15 > 0:15:15last 17 days. The scan shows a kidney

0:15:15 > 0:15:16last 17 days. The scan shows a kidney stone.

0:15:16 > 0:15:17last 17 days. The scan shows a kidney stone. Staff

0:15:17 > 0:15:17last 17 days. The scan shows a kidney stone. Staff shortages

0:15:17 > 0:15:18last 17 days. The scan shows a kidney stone. Staff shortages have

0:15:18 > 0:15:18kidney stone. Staff shortages have become

0:15:18 > 0:15:18kidney stone. Staff shortages have become a

0:15:18 > 0:15:19kidney stone. Staff shortages have become a way

0:15:19 > 0:15:20kidney stone. Staff shortages have become a way of

0:15:20 > 0:15:20kidney stone. Staff shortages have become a way of life

0:15:20 > 0:15:20kidney stone. Staff shortages have become a way of life here

0:15:20 > 0:15:20kidney stone. Staff shortages have become a way of life here at

0:15:20 > 0:15:21kidney stone. Staff shortages have become a way of life here at the

0:15:21 > 0:15:21become a way of life here at the James

0:15:21 > 0:15:22become a way of life here at the James Paget

0:15:22 > 0:15:22become a way of life here at the James Paget Hospital.

0:15:22 > 0:15:23become a way of life here at the James Paget Hospital. We

0:15:23 > 0:15:23become a way of life here at the James Paget Hospital. We have

0:15:23 > 0:15:24become a way of life here at the James Paget Hospital. We have eight

0:15:24 > 0:15:24James Paget Hospital. We have eight posts

0:15:24 > 0:15:24James Paget Hospital. We have eight posts filled

0:15:24 > 0:15:25James Paget Hospital. We have eight posts filled out

0:15:25 > 0:15:25James Paget Hospital. We have eight posts filled out of

0:15:25 > 0:15:26James Paget Hospital. We have eight posts filled out of 42

0:15:26 > 0:15:26James Paget Hospital. We have eight posts filled out of 42 this

0:15:26 > 0:15:27James Paget Hospital. We have eight posts filled out of 42 this year,

0:15:27 > 0:15:27posts filled out of 42 this year, which

0:15:27 > 0:15:27posts filled out of 42 this year, which means

0:15:27 > 0:15:27posts filled out of 42 this year, which means 34

0:15:27 > 0:15:29posts filled out of 42 this year, which means 34 gaps

0:15:29 > 0:15:29posts filled out of 42 this year, which means 34 gaps on

0:15:29 > 0:15:29posts filled out of 42 this year, which means 34 gaps on the

0:15:29 > 0:15:29posts filled out of 42 this year, which means 34 gaps on the rotas

0:15:29 > 0:15:31which means 34 gaps on the rotas across

0:15:31 > 0:15:31which means 34 gaps on the rotas across the

0:15:31 > 0:15:31which means 34 gaps on the rotas across the east

0:15:31 > 0:15:31which means 34 gaps on the rotas across the east of

0:15:31 > 0:15:31which means 34 gaps on the rotas across the east of England

0:15:31 > 0:15:31which means 34 gaps on the rotas across the east of England from

0:15:31 > 0:15:32across the east of England from Peterborough

0:15:32 > 0:15:32across the east of England from Peterborough down

0:15:32 > 0:15:33across the east of England from Peterborough down to

0:15:33 > 0:15:33across the east of England from Peterborough down to Southend,

0:15:33 > 0:15:33Peterborough down to Southend, including

0:15:33 > 0:15:34Peterborough down to Southend, including us.

0:15:34 > 0:15:34Peterborough down to Southend, including us. Consultants

0:15:34 > 0:15:35Peterborough down to Southend, including us. Consultants are

0:15:35 > 0:15:35Peterborough down to Southend, including us. Consultants are having

0:15:35 > 0:15:35including us. Consultants are having to

0:15:35 > 0:15:36including us. Consultants are having to work

0:15:36 > 0:15:36including us. Consultants are having to work harder

0:15:36 > 0:15:37including us. Consultants are having to work harder to

0:15:37 > 0:15:37including us. Consultants are having to work harder to fill

0:15:37 > 0:15:37including us. Consultants are having to work harder to fill those

0:15:37 > 0:15:37including us. Consultants are having to work harder to fill those gaps,

0:15:37 > 0:15:39to work harder to fill those gaps, so

0:15:39 > 0:15:39to work harder to fill those gaps, so are

0:15:39 > 0:15:39to work harder to fill those gaps, so are the

0:15:39 > 0:15:39to work harder to fill those gaps, so are the junior

0:15:39 > 0:15:40to work harder to fill those gaps, so are the junior doctors,

0:15:40 > 0:15:40to work harder to fill those gaps, so are the junior doctors, who

0:15:40 > 0:15:40to work harder to fill those gaps, so are the junior doctors, who are

0:15:40 > 0:15:41so are the junior doctors, who are here

0:15:41 > 0:15:41so are the junior doctors, who are here as

0:15:41 > 0:15:41so are the junior doctors, who are here as part

0:15:41 > 0:15:42so are the junior doctors, who are here as part of

0:15:42 > 0:15:42so are the junior doctors, who are here as part of their

0:15:42 > 0:15:42so are the junior doctors, who are here as part of their rotations.

0:15:42 > 0:15:42here as part of their rotations. They

0:15:42 > 0:15:43here as part of their rotations. They look

0:15:43 > 0:15:43here as part of their rotations. They look at

0:15:43 > 0:15:43here as part of their rotations. They look at these

0:15:43 > 0:15:43here as part of their rotations. They look at these guys

0:15:43 > 0:15:45here as part of their rotations. They look at these guys who

0:15:45 > 0:15:45here as part of their rotations. They look at these guys who are

0:15:45 > 0:15:45They look at these guys who are working

0:15:45 > 0:15:45They look at these guys who are working to

0:15:45 > 0:15:45They look at these guys who are working to breaking

0:15:45 > 0:15:46They look at these guys who are working to breaking point

0:15:46 > 0:15:47They look at these guys who are working to breaking point to

0:15:47 > 0:15:47They look at these guys who are working to breaking point to keep

0:15:47 > 0:15:48They look at these guys who are working to breaking point to keep it

0:15:48 > 0:15:48working to breaking point to keep it ticking

0:15:48 > 0:15:48working to breaking point to keep it ticking over

0:15:48 > 0:15:48working to breaking point to keep it ticking over and

0:15:48 > 0:15:48working to breaking point to keep it ticking over and say,

0:15:48 > 0:15:50working to breaking point to keep it ticking over and say, "I

0:15:50 > 0:15:51working to breaking point to keep it ticking over and say, "I don't

0:15:51 > 0:15:51working to breaking point to keep it ticking over and say, "I don't want

0:15:51 > 0:15:51ticking over and say, "I don't want to

0:15:51 > 0:15:51ticking over and say, "I don't want to do

0:15:51 > 0:15:51ticking over and say, "I don't want to do that

0:15:51 > 0:15:51ticking over and say, "I don't want to do that for

0:15:51 > 0:15:51ticking over and say, "I don't want to do that for the

0:15:51 > 0:15:52ticking over and say, "I don't want to do that for the rest

0:15:52 > 0:15:52ticking over and say, "I don't want to do that for the rest of

0:15:52 > 0:15:53ticking over and say, "I don't want to do that for the rest of my

0:15:53 > 0:15:53to do that for the rest of my career."

0:15:53 > 0:15:53to do that for the rest of my career." They

0:15:53 > 0:15:53to do that for the rest of my career." They find

0:15:53 > 0:15:53to do that for the rest of my career." They find themselves

0:15:53 > 0:15:54career." They find themselves something

0:15:54 > 0:15:54career." They find themselves something less

0:15:54 > 0:15:54career." They find themselves something less stressful.

0:15:54 > 0:15:54career." They find themselves something less stressful. At

0:15:54 > 0:15:55career." They find themselves something less stressful. At the

0:15:55 > 0:15:55something less stressful. At the headquarters

0:15:55 > 0:15:56something less stressful. At the headquarters here,

0:15:56 > 0:15:57something less stressful. At the headquarters here, there's

0:15:57 > 0:15:57something less stressful. At the headquarters here, there's alarm

0:15:57 > 0:15:57headquarters here, there's alarm about

0:15:57 > 0:15:58headquarters here, there's alarm about the

0:15:58 > 0:15:58headquarters here, there's alarm about the situation

0:15:58 > 0:15:58headquarters here, there's alarm about the situation in

0:15:58 > 0:15:59headquarters here, there's alarm about the situation in A&E

0:15:59 > 0:15:59about the situation in A&E departments

0:15:59 > 0:16:00about the situation in A&E departments up

0:16:00 > 0:16:00about the situation in A&E departments up and

0:16:00 > 0:16:00about the situation in A&E departments up and down

0:16:00 > 0:16:00about the situation in A&E departments up and down the

0:16:00 > 0:16:01about the situation in A&E departments up and down the country.

0:16:01 > 0:16:01departments up and down the country. The

0:16:01 > 0:16:01departments up and down the country. The situation

0:16:01 > 0:16:03departments up and down the country. The situation will

0:16:03 > 0:16:03departments up and down the country. The situation will destabilise

0:16:03 > 0:16:03departments up and down the country. The situation will destabilise and

0:16:03 > 0:16:04The situation will destabilise and there

0:16:04 > 0:16:04The situation will destabilise and there will

0:16:04 > 0:16:04The situation will destabilise and there will be

0:16:04 > 0:16:04The situation will destabilise and there will be episodes

0:16:04 > 0:16:05The situation will destabilise and there will be episodes in

0:16:05 > 0:16:05The situation will destabilise and there will be episodes in which

0:16:05 > 0:16:05there will be episodes in which patient

0:16:05 > 0:16:07there will be episodes in which patient safety

0:16:07 > 0:16:07there will be episodes in which patient safety is

0:16:07 > 0:16:07there will be episodes in which patient safety is compromised

0:16:07 > 0:16:07there will be episodes in which patient safety is compromised due

0:16:07 > 0:16:08there will be episodes in which patient safety is compromised due to

0:16:08 > 0:16:08patient safety is compromised due to a

0:16:08 > 0:16:08patient safety is compromised due to a lack

0:16:08 > 0:16:08patient safety is compromised due to a lack of

0:16:08 > 0:16:09patient safety is compromised due to a lack of doctors.

0:16:09 > 0:16:10patient safety is compromised due to a lack of doctors. You

0:16:10 > 0:16:10patient safety is compromised due to a lack of doctors. You are

0:16:10 > 0:16:10patient safety is compromised due to a lack of doctors. You are talking

0:16:10 > 0:16:11a lack of doctors. You are talking about

0:16:11 > 0:16:11a lack of doctors. You are talking about life

0:16:11 > 0:16:11a lack of doctors. You are talking about life and

0:16:11 > 0:16:11a lack of doctors. You are talking about life and death

0:16:11 > 0:16:13a lack of doctors. You are talking about life and death situations?

0:16:13 > 0:16:13a lack of doctors. You are talking about life and death situations? If

0:16:13 > 0:16:13about life and death situations? If you

0:16:13 > 0:16:13about life and death situations? If you have

0:16:13 > 0:16:13about life and death situations? If you have a

0:16:13 > 0:16:15about life and death situations? If you have a problem

0:16:15 > 0:16:15about life and death situations? If you have a problem for

0:16:15 > 0:16:15about life and death situations? If you have a problem for which

0:16:15 > 0:16:16about life and death situations? If you have a problem for which a

0:16:16 > 0:16:16about life and death situations? If you have a problem for which a time

0:16:16 > 0:16:17you have a problem for which a time critical

0:16:17 > 0:16:17you have a problem for which a time critical element

0:16:17 > 0:16:17you have a problem for which a time critical element is

0:16:17 > 0:16:17you have a problem for which a time critical element is relevant

0:16:17 > 0:16:18you have a problem for which a time critical element is relevant and

0:16:18 > 0:16:19critical element is relevant and that's

0:16:19 > 0:16:19critical element is relevant and that's true

0:16:19 > 0:16:19critical element is relevant and that's true of

0:16:19 > 0:16:19critical element is relevant and that's true of many

0:16:19 > 0:16:20critical element is relevant and that's true of many conditions

0:16:20 > 0:16:20critical element is relevant and that's true of many conditions in

0:16:20 > 0:16:20that's true of many conditions in emergency

0:16:20 > 0:16:21that's true of many conditions in emergency departments

0:16:21 > 0:16:21that's true of many conditions in emergency departments that

0:16:21 > 0:16:21that's true of many conditions in emergency departments that increase

0:16:21 > 0:16:22emergency departments that increase in

0:16:22 > 0:16:22emergency departments that increase in time

0:16:22 > 0:16:22emergency departments that increase in time will

0:16:22 > 0:16:23emergency departments that increase in time will self—evidently

0:16:23 > 0:16:23in time will self—evidently compromise

0:16:23 > 0:16:23in time will self—evidently compromise the

0:16:23 > 0:16:24in time will self—evidently compromise the care

0:16:24 > 0:16:24in time will self—evidently compromise the care of

0:16:24 > 0:16:24in time will self—evidently compromise the care of that

0:16:24 > 0:16:27in time will self—evidently compromise the care of that person.

0:16:27 > 0:16:28compromise the care of that person. This

0:16:28 > 0:16:29compromise the care of that person. This doctor

0:16:29 > 0:16:29compromise the care of that person. This doctor divides

0:16:29 > 0:16:29compromise the care of that person. This doctor divides his

0:16:29 > 0:16:30compromise the care of that person. This doctor divides his working

0:16:30 > 0:16:30compromise the care of that person. This doctor divides his working week

0:16:30 > 0:16:30This doctor divides his working week between

0:16:30 > 0:16:31This doctor divides his working week between shifts

0:16:31 > 0:16:31This doctor divides his working week between shifts as

0:16:31 > 0:16:32This doctor divides his working week between shifts as an

0:16:32 > 0:16:32This doctor divides his working week between shifts as an A&E

0:16:32 > 0:16:33This doctor divides his working week between shifts as an A&E consultant

0:16:33 > 0:16:33between shifts as an A&E consultant and

0:16:33 > 0:16:33between shifts as an A&E consultant and as

0:16:33 > 0:16:34between shifts as an A&E consultant and as a

0:16:34 > 0:16:34between shifts as an A&E consultant and as a GP

0:16:34 > 0:16:34between shifts as an A&E consultant and as a GP in

0:16:34 > 0:16:36between shifts as an A&E consultant and as a GP in Norwich.

0:16:36 > 0:16:36between shifts as an A&E consultant and as a GP in Norwich. He

0:16:36 > 0:16:37and as a GP in Norwich. He simultaneously

0:16:37 > 0:16:37and as a GP in Norwich. He simultaneously specialises

0:16:37 > 0:16:38and as a GP in Norwich. He simultaneously specialises in

0:16:38 > 0:16:38simultaneously specialises in primary

0:16:38 > 0:16:38simultaneously specialises in primary care

0:16:38 > 0:16:39simultaneously specialises in primary care and

0:16:39 > 0:16:39simultaneously specialises in primary care and emergency

0:16:39 > 0:16:40simultaneously specialises in primary care and emergency medicine.

0:16:40 > 0:16:41primary care and emergency medicine. How

0:16:41 > 0:16:41primary care and emergency medicine. How many

0:16:41 > 0:16:42primary care and emergency medicine. How many patients

0:16:42 > 0:16:42primary care and emergency medicine. How many patients do

0:16:42 > 0:16:44primary care and emergency medicine. How many patients do you

0:16:44 > 0:16:44primary care and emergency medicine. How many patients do you see

0:16:44 > 0:16:44primary care and emergency medicine. How many patients do you see here

0:16:44 > 0:16:44How many patients do you see here that

0:16:44 > 0:16:44How many patients do you see here that perhaps

0:16:44 > 0:16:46How many patients do you see here that perhaps you

0:16:46 > 0:16:46How many patients do you see here that perhaps you could

0:16:46 > 0:16:46How many patients do you see here that perhaps you could have

0:16:46 > 0:16:47How many patients do you see here that perhaps you could have dealt

0:16:47 > 0:16:47that perhaps you could have dealt with

0:16:47 > 0:16:47that perhaps you could have dealt with as

0:16:47 > 0:16:47that perhaps you could have dealt with as a

0:16:47 > 0:16:47that perhaps you could have dealt with as a GP?

0:16:47 > 0:16:47that perhaps you could have dealt with as a GP? Up

0:16:47 > 0:16:48that perhaps you could have dealt with as a GP? Up to

0:16:48 > 0:16:49that perhaps you could have dealt with as a GP? Up to 60%

0:16:49 > 0:16:49that perhaps you could have dealt with as a GP? Up to 60% of

0:16:49 > 0:16:50with as a GP? Up to 60% of presentations.

0:16:50 > 0:16:51with as a GP? Up to 60% of presentations. You

0:16:51 > 0:16:52with as a GP? Up to 60% of presentations. You still

0:16:52 > 0:16:53with as a GP? Up to 60% of presentations. You still need

0:16:53 > 0:16:53with as a GP? Up to 60% of presentations. You still need A&E

0:16:53 > 0:16:53with as a GP? Up to 60% of presentations. You still need A&E to

0:16:53 > 0:16:55presentations. You still need A&E to run

0:16:55 > 0:16:55presentations. You still need A&E to run the

0:16:55 > 0:16:55presentations. You still need A&E to run the department,

0:16:55 > 0:16:55presentations. You still need A&E to run the department, but

0:16:55 > 0:16:56presentations. You still need A&E to run the department, but you

0:16:56 > 0:16:57presentations. You still need A&E to run the department, but you can

0:16:57 > 0:16:57run the department, but you can still

0:16:57 > 0:16:57run the department, but you can still find

0:16:57 > 0:16:57run the department, but you can still find a

0:16:57 > 0:16:58run the department, but you can still find a place

0:16:58 > 0:16:58run the department, but you can still find a place for

0:16:58 > 0:16:58run the department, but you can still find a place for primary

0:16:58 > 0:16:59still find a place for primary care—trained

0:16:59 > 0:16:59still find a place for primary care—trained doctors

0:16:59 > 0:17:00still find a place for primary care—trained doctors to

0:17:00 > 0:17:00still find a place for primary care—trained doctors to deal

0:17:00 > 0:17:00still find a place for primary care—trained doctors to deal with

0:17:00 > 0:17:01care—trained doctors to deal with patients.

0:17:01 > 0:17:02care—trained doctors to deal with patients. Many

0:17:02 > 0:17:02care—trained doctors to deal with patients. Many patients

0:17:02 > 0:17:03care—trained doctors to deal with patients. Many patients who

0:17:03 > 0:17:03care—trained doctors to deal with patients. Many patients who come

0:17:03 > 0:17:04care—trained doctors to deal with patients. Many patients who come to

0:17:04 > 0:17:05patients. Many patients who come to the

0:17:05 > 0:17:05patients. Many patients who come to the emergency

0:17:05 > 0:17:05patients. Many patients who come to the emergency departments

0:17:05 > 0:17:05patients. Many patients who come to the emergency departments simply

0:17:05 > 0:17:06the emergency departments simply don't

0:17:06 > 0:17:06the emergency departments simply don't need

0:17:06 > 0:17:06the emergency departments simply don't need to

0:17:06 > 0:17:06the emergency departments simply don't need to be

0:17:06 > 0:17:08the emergency departments simply don't need to be here.

0:17:08 > 0:17:08the emergency departments simply don't need to be here. A&Es

0:17:08 > 0:17:08the emergency departments simply don't need to be here. A&Es were

0:17:08 > 0:17:08don't need to be here. A&Es were never

0:17:08 > 0:17:09don't need to be here. A&Es were never designed

0:17:09 > 0:17:10don't need to be here. A&Es were never designed to

0:17:10 > 0:17:10don't need to be here. A&Es were never designed to be

0:17:10 > 0:17:10don't need to be here. A&Es were never designed to be the

0:17:10 > 0:17:10don't need to be here. A&Es were never designed to be the access

0:17:10 > 0:17:10never designed to be the access point

0:17:10 > 0:17:11never designed to be the access point for

0:17:11 > 0:17:11never designed to be the access point for every

0:17:11 > 0:17:11never designed to be the access point for every illness

0:17:11 > 0:17:12never designed to be the access point for every illness or

0:17:12 > 0:17:13never designed to be the access point for every illness or injury.

0:17:13 > 0:17:14point for every illness or injury. The

0:17:14 > 0:17:14point for every illness or injury. The 111

0:17:14 > 0:17:16point for every illness or injury. The 111 phone

0:17:16 > 0:17:16point for every illness or injury. The 111 phone line

0:17:16 > 0:17:16point for every illness or injury. The 111 phone line was

0:17:16 > 0:17:17point for every illness or injury. The 111 phone line was introduced

0:17:17 > 0:17:17point for every illness or injury. The 111 phone line was introduced in

0:17:17 > 0:17:17The 111 phone line was introduced in part

0:17:17 > 0:17:18The 111 phone line was introduced in part to

0:17:18 > 0:17:19The 111 phone line was introduced in part to filter

0:17:19 > 0:17:19The 111 phone line was introduced in part to filter out

0:17:19 > 0:17:19The 111 phone line was introduced in part to filter out those

0:17:19 > 0:17:19The 111 phone line was introduced in part to filter out those patients,

0:17:19 > 0:17:20part to filter out those patients, but

0:17:20 > 0:17:21part to filter out those patients, but in

0:17:21 > 0:17:21part to filter out those patients, but in some

0:17:21 > 0:17:21part to filter out those patients, but in some cases

0:17:21 > 0:17:21part to filter out those patients, but in some cases it

0:17:21 > 0:17:22part to filter out those patients, but in some cases it had

0:17:22 > 0:17:22part to filter out those patients, but in some cases it had the

0:17:22 > 0:17:22but in some cases it had the opposite

0:17:22 > 0:17:24but in some cases it had the opposite effect.

0:17:24 > 0:17:24but in some cases it had the opposite effect. Call

0:17:24 > 0:17:24but in some cases it had the opposite effect. Call centre

0:17:24 > 0:17:24but in some cases it had the opposite effect. Call centre staff

0:17:24 > 0:17:25opposite effect. Call centre staff with

0:17:25 > 0:17:25opposite effect. Call centre staff with minimal

0:17:25 > 0:17:25opposite effect. Call centre staff with minimal training

0:17:25 > 0:17:26opposite effect. Call centre staff with minimal training ended

0:17:26 > 0:17:27opposite effect. Call centre staff with minimal training ended up

0:17:27 > 0:17:27with minimal training ended up dispatching

0:17:27 > 0:17:28with minimal training ended up dispatching ambulances

0:17:28 > 0:17:28with minimal training ended up dispatching ambulances too

0:17:28 > 0:17:30with minimal training ended up dispatching ambulances too readily.

0:17:30 > 0:17:31dispatching ambulances too readily. Here

0:17:31 > 0:17:31dispatching ambulances too readily. Here in

0:17:31 > 0:17:31dispatching ambulances too readily. Here in Derby

0:17:31 > 0:17:33dispatching ambulances too readily. Here in Derby the

0:17:33 > 0:17:33dispatching ambulances too readily. Here in Derby the new

0:17:33 > 0:17:34dispatching ambulances too readily. Here in Derby the new service

0:17:34 > 0:17:34dispatching ambulances too readily. Here in Derby the new service has

0:17:34 > 0:17:34Here in Derby the new service has been

0:17:34 > 0:17:35Here in Derby the new service has been a

0:17:35 > 0:17:35Here in Derby the new service has been a success.

0:17:35 > 0:17:35Here in Derby the new service has been a success. Non—clinical

0:17:35 > 0:17:35Here in Derby the new service has been a success. Non—clinical phone

0:17:35 > 0:17:36been a success. Non—clinical phone handlers

0:17:36 > 0:17:36been a success. Non—clinical phone handlers who

0:17:36 > 0:17:36been a success. Non—clinical phone handlers who is

0:17:36 > 0:17:38been a success. Non—clinical phone handlers who is received

0:17:38 > 0:17:38been a success. Non—clinical phone handlers who is received six

0:17:38 > 0:17:38been a success. Non—clinical phone handlers who is received six weeks'

0:17:38 > 0:17:40handlers who is received six weeks' training

0:17:40 > 0:17:40handlers who is received six weeks' training have

0:17:40 > 0:17:40handlers who is received six weeks' training have medical

0:17:40 > 0:17:40handlers who is received six weeks' training have medical experts

0:17:40 > 0:17:40handlers who is received six weeks' training have medical experts on

0:17:40 > 0:17:40training have medical experts on hand

0:17:40 > 0:17:41training have medical experts on hand to

0:17:41 > 0:17:42training have medical experts on hand to intervene

0:17:42 > 0:17:42training have medical experts on hand to intervene at

0:17:42 > 0:17:42training have medical experts on hand to intervene at any

0:17:42 > 0:17:42training have medical experts on hand to intervene at any stage

0:17:42 > 0:17:42training have medical experts on hand to intervene at any stage of

0:17:42 > 0:17:42training have medical experts on hand to intervene at any stage of a

0:17:42 > 0:17:43hand to intervene at any stage of a call.

0:17:43 > 0:17:43hand to intervene at any stage of a call. 111

0:17:43 > 0:17:44hand to intervene at any stage of a call. 111 works

0:17:44 > 0:17:44hand to intervene at any stage of a call. 111 works in

0:17:44 > 0:17:45hand to intervene at any stage of a call. 111 works in our

0:17:45 > 0:17:45hand to intervene at any stage of a call. 111 works in our area

0:17:45 > 0:17:45hand to intervene at any stage of a call. 111 works in our area because

0:17:45 > 0:17:45call. 111 works in our area because we

0:17:45 > 0:17:46call. 111 works in our area because we are

0:17:46 > 0:17:46call. 111 works in our area because we are a

0:17:46 > 0:17:46call. 111 works in our area because we are a GP—led

0:17:46 > 0:17:47call. 111 works in our area because we are a GP—led organisation

0:17:47 > 0:17:48call. 111 works in our area because we are a GP—led organisation and

0:17:48 > 0:17:48call. 111 works in our area because we are a GP—led organisation and we

0:17:48 > 0:17:49we are a GP—led organisation and we are

0:17:49 > 0:17:49we are a GP—led organisation and we are not

0:17:49 > 0:17:49we are a GP—led organisation and we are not for

0:17:49 > 0:17:50we are a GP—led organisation and we are not for profit,

0:17:50 > 0:17:51we are a GP—led organisation and we are not for profit, 70%

0:17:51 > 0:17:52we are a GP—led organisation and we are not for profit, 70% of

0:17:52 > 0:17:52we are a GP—led organisation and we are not for profit, 70% of the

0:17:52 > 0:17:52we are a GP—led organisation and we are not for profit, 70% of the time

0:17:52 > 0:17:54are not for profit, 70% of the time we

0:17:54 > 0:17:55are not for profit, 70% of the time we are

0:17:55 > 0:17:55are not for profit, 70% of the time we are the

0:17:55 > 0:17:55are not for profit, 70% of the time we are the first

0:17:55 > 0:17:55are not for profit, 70% of the time we are the first service

0:17:55 > 0:17:55are not for profit, 70% of the time we are the first service to

0:17:55 > 0:17:55are not for profit, 70% of the time we are the first service to go

0:17:55 > 0:17:56are not for profit, 70% of the time we are the first service to go for.

0:17:56 > 0:17:56we are the first service to go for. On

0:17:56 > 0:17:56we are the first service to go for. On that

0:17:56 > 0:17:57we are the first service to go for. On that basis,

0:17:57 > 0:17:57we are the first service to go for. On that basis, the

0:17:57 > 0:17:58we are the first service to go for. On that basis, the 111

0:17:58 > 0:17:58we are the first service to go for. On that basis, the 111 service

0:17:58 > 0:17:58we are the first service to go for. On that basis, the 111 service has

0:17:58 > 0:17:59On that basis, the 111 service has to

0:17:59 > 0:17:59On that basis, the 111 service has to be

0:17:59 > 0:17:59On that basis, the 111 service has to be aware

0:17:59 > 0:17:59On that basis, the 111 service has to be aware of

0:17:59 > 0:18:00On that basis, the 111 service has to be aware of the

0:18:00 > 0:18:00On that basis, the 111 service has to be aware of the effect

0:18:00 > 0:18:00On that basis, the 111 service has to be aware of the effect on

0:18:00 > 0:18:01On that basis, the 111 service has to be aware of the effect on the

0:18:01 > 0:18:01On that basis, the 111 service has to be aware of the effect on the A&E

0:18:01 > 0:18:02to be aware of the effect on the A&E departments

0:18:02 > 0:18:02to be aware of the effect on the A&E departments and

0:18:02 > 0:18:02to be aware of the effect on the A&E departments and on

0:18:02 > 0:18:02to be aware of the effect on the A&E departments and on the

0:18:02 > 0:18:03to be aware of the effect on the A&E departments and on the Ambulance

0:18:03 > 0:18:03departments and on the Ambulance Service

0:18:03 > 0:18:03departments and on the Ambulance Service and

0:18:03 > 0:18:04departments and on the Ambulance Service and work

0:18:04 > 0:18:04departments and on the Ambulance Service and work with

0:18:04 > 0:18:05departments and on the Ambulance Service and work with them.

0:18:05 > 0:18:06departments and on the Ambulance Service and work with them. The

0:18:06 > 0:18:06Service and work with them. The Secretary

0:18:06 > 0:18:06Service and work with them. The Secretary of

0:18:06 > 0:18:08Service and work with them. The Secretary of State

0:18:08 > 0:18:08Service and work with them. The Secretary of State for

0:18:08 > 0:18:08Service and work with them. The Secretary of State for Health

0:18:08 > 0:18:08Service and work with them. The Secretary of State for Health claims

0:18:08 > 0:18:08Secretary of State for Health claims that

0:18:08 > 0:18:09Secretary of State for Health claims that 111

0:18:09 > 0:18:10Secretary of State for Health claims that 111 is

0:18:10 > 0:18:10Secretary of State for Health claims that 111 is now

0:18:10 > 0:18:10Secretary of State for Health claims that 111 is now starting

0:18:10 > 0:18:10Secretary of State for Health claims that 111 is now starting to

0:18:10 > 0:18:10Secretary of State for Health claims that 111 is now starting to work.

0:18:10 > 0:18:12Secretary of State for Health claims that 111 is now starting to work. We

0:18:12 > 0:18:12that 111 is now starting to work. We had

0:18:12 > 0:18:12that 111 is now starting to work. We had teething

0:18:12 > 0:18:14that 111 is now starting to work. We had teething problems,

0:18:14 > 0:18:14that 111 is now starting to work. We had teething problems, but

0:18:14 > 0:18:14that 111 is now starting to work. We had teething problems, but you

0:18:14 > 0:18:14that 111 is now starting to work. We had teething problems, but you are

0:18:14 > 0:18:14had teething problems, but you are always

0:18:14 > 0:18:17had teething problems, but you are always going

0:18:17 > 0:18:17had teething problems, but you are always going to

0:18:17 > 0:18:17had teething problems, but you are always going to have

0:18:17 > 0:18:17had teething problems, but you are always going to have some

0:18:17 > 0:18:17had teething problems, but you are always going to have some people

0:18:17 > 0:18:17had teething problems, but you are always going to have some people who

0:18:17 > 0:18:17always going to have some people who are

0:18:17 > 0:18:18always going to have some people who are not

0:18:18 > 0:18:20always going to have some people who are not doctors

0:18:20 > 0:18:20always going to have some people who are not doctors and

0:18:20 > 0:18:20always going to have some people who are not doctors and nurses

0:18:20 > 0:18:20always going to have some people who are not doctors and nurses who

0:18:20 > 0:18:20always going to have some people who are not doctors and nurses who will

0:18:20 > 0:18:21are not doctors and nurses who will hand

0:18:21 > 0:18:21are not doctors and nurses who will hand the

0:18:21 > 0:18:24are not doctors and nurses who will hand the call

0:18:24 > 0:18:24are not doctors and nurses who will hand the call right

0:18:24 > 0:18:24are not doctors and nurses who will hand the call right at

0:18:24 > 0:18:24are not doctors and nurses who will hand the call right at the

0:18:24 > 0:18:25are not doctors and nurses who will hand the call right at the very

0:18:25 > 0:18:25hand the call right at the very start

0:18:25 > 0:18:25hand the call right at the very start of

0:18:25 > 0:18:25hand the call right at the very start of the

0:18:25 > 0:18:25hand the call right at the very start of the process,

0:18:25 > 0:18:25hand the call right at the very start of the process, but

0:18:25 > 0:18:26hand the call right at the very start of the process, but what

0:18:26 > 0:18:26hand the call right at the very start of the process, but what we

0:18:26 > 0:18:28start of the process, but what we need

0:18:28 > 0:18:28start of the process, but what we need to

0:18:28 > 0:18:29start of the process, but what we need to do

0:18:29 > 0:18:29start of the process, but what we need to do is

0:18:29 > 0:18:29start of the process, but what we need to do is make

0:18:29 > 0:18:29start of the process, but what we need to do is make sure if you need

0:18:29 > 0:18:29need to do is make sure if you need to

0:18:29 > 0:18:29need to do is make sure if you need to speak

0:18:29 > 0:18:30need to do is make sure if you need to speak to

0:18:30 > 0:18:30need to do is make sure if you need to speak to someone

0:18:30 > 0:18:30need to do is make sure if you need to speak to someone you

0:18:30 > 0:18:30need to do is make sure if you need to speak to someone you are

0:18:30 > 0:18:30need to do is make sure if you need to speak to someone you are put

0:18:30 > 0:18:30to speak to someone you are put through

0:18:30 > 0:18:33to speak to someone you are put through to

0:18:33 > 0:18:33to speak to someone you are put through to one

0:18:33 > 0:18:33to speak to someone you are put through to one quickly.

0:18:33 > 0:18:33to speak to someone you are put through to one quickly. They

0:18:33 > 0:18:33to speak to someone you are put through to one quickly. They will

0:18:33 > 0:18:34through to one quickly. They will be given

0:18:34 > 0:18:34through to one quickly. They will be given a

0:18:34 > 0:18:34through to one quickly. They will be given a further

0:18:34 > 0:18:34through to one quickly. They will be given a further £500

0:18:34 > 0:18:34through to one quickly. They will be given a further £500 million

0:18:34 > 0:18:34through to one quickly. They will be given a further £500 million over

0:18:34 > 0:18:35given a further £500 million over the

0:18:35 > 0:18:36given a further £500 million over the next

0:18:36 > 0:18:37given a further £500 million over the next two

0:18:37 > 0:18:37given a further £500 million over the next two years

0:18:37 > 0:18:37given a further £500 million over the next two years to

0:18:37 > 0:18:37given a further £500 million over the next two years to deal

0:18:37 > 0:18:37given a further £500 million over the next two years to deal with

0:18:37 > 0:18:37the next two years to deal with seasonal

0:18:37 > 0:18:38the next two years to deal with seasonal pressures.

0:18:38 > 0:18:39the next two years to deal with seasonal pressures. Jeremy

0:18:39 > 0:18:40the next two years to deal with seasonal pressures. Jeremy Hunt

0:18:40 > 0:18:40seasonal pressures. Jeremy Hunt recently

0:18:40 > 0:18:40seasonal pressures. Jeremy Hunt recently announced

0:18:40 > 0:18:40seasonal pressures. Jeremy Hunt recently announced a

0:18:40 > 0:18:40seasonal pressures. Jeremy Hunt recently announced a short—term

0:18:40 > 0:18:40seasonal pressures. Jeremy Hunt recently announced a short—term fix

0:18:40 > 0:18:41recently announced a short—term fix for

0:18:41 > 0:18:41recently announced a short—term fix for A&Es,

0:18:41 > 0:18:43recently announced a short—term fix for A&Es, but

0:18:43 > 0:18:43recently announced a short—term fix for A&Es, but a

0:18:43 > 0:18:43recently announced a short—term fix for A&Es, but a report

0:18:43 > 0:18:43recently announced a short—term fix for A&Es, but a report on

0:18:43 > 0:18:44recently announced a short—term fix for A&Es, but a report on the

0:18:44 > 0:18:44recently announced a short—term fix for A&Es, but a report on the future

0:18:44 > 0:18:44for A&Es, but a report on the future shape

0:18:44 > 0:18:44for A&Es, but a report on the future shape of

0:18:44 > 0:18:44for A&Es, but a report on the future shape of urgent

0:18:44 > 0:18:44for A&Es, but a report on the future shape of urgent and

0:18:44 > 0:18:46for A&Es, but a report on the future shape of urgent and emergency

0:18:46 > 0:18:47for A&Es, but a report on the future shape of urgent and emergency care

0:18:47 > 0:18:47shape of urgent and emergency care provision

0:18:47 > 0:18:47shape of urgent and emergency care provision is

0:18:47 > 0:18:47shape of urgent and emergency care provision is due

0:18:47 > 0:18:47shape of urgent and emergency care provision is due out

0:18:47 > 0:18:47shape of urgent and emergency care provision is due out soon.

0:18:47 > 0:18:48shape of urgent and emergency care provision is due out soon. This

0:18:48 > 0:18:48shape of urgent and emergency care provision is due out soon. This man

0:18:48 > 0:18:48provision is due out soon. This man is

0:18:48 > 0:18:49provision is due out soon. This man is helping

0:18:49 > 0:18:49provision is due out soon. This man is helping to

0:18:49 > 0:18:49provision is due out soon. This man is helping to redesign

0:18:49 > 0:18:49provision is due out soon. This man is helping to redesign the

0:18:49 > 0:18:49provision is due out soon. This man is helping to redesign the service

0:18:49 > 0:18:49is helping to redesign the service across

0:18:49 > 0:18:51is helping to redesign the service across England.

0:18:51 > 0:18:52is helping to redesign the service across England. £500

0:18:52 > 0:18:52is helping to redesign the service across England. £500 million

0:18:52 > 0:18:52is helping to redesign the service across England. £500 million over

0:18:52 > 0:18:52across England. £500 million over two

0:18:52 > 0:18:52across England. £500 million over two years

0:18:52 > 0:18:52across England. £500 million over two years to

0:18:52 > 0:18:53across England. £500 million over two years to deal

0:18:53 > 0:18:54across England. £500 million over two years to deal with

0:18:54 > 0:18:54across England. £500 million over two years to deal with the

0:18:54 > 0:18:54across England. £500 million over two years to deal with the winter

0:18:54 > 0:18:55two years to deal with the winter issue.

0:18:55 > 0:18:55two years to deal with the winter issue. I

0:18:55 > 0:18:55two years to deal with the winter issue. I have

0:18:55 > 0:18:55two years to deal with the winter issue. I have heard

0:18:55 > 0:18:57two years to deal with the winter issue. I have heard a

0:18:57 > 0:18:57two years to deal with the winter issue. I have heard a lot

0:18:57 > 0:18:58two years to deal with the winter issue. I have heard a lot of

0:18:58 > 0:18:58two years to deal with the winter issue. I have heard a lot of people

0:18:58 > 0:18:58issue. I have heard a lot of people talking

0:18:58 > 0:18:58issue. I have heard a lot of people talking about

0:18:58 > 0:18:58issue. I have heard a lot of people talking about plasters

0:18:58 > 0:18:58issue. I have heard a lot of people talking about plasters for

0:18:58 > 0:19:00issue. I have heard a lot of people talking about plasters for that.

0:19:00 > 0:19:00talking about plasters for that. What

0:19:00 > 0:19:01talking about plasters for that. What do

0:19:01 > 0:19:01talking about plasters for that. What do you

0:19:01 > 0:19:01talking about plasters for that. What do you say

0:19:01 > 0:19:01talking about plasters for that. What do you say in

0:19:01 > 0:19:01talking about plasters for that. What do you say in It's

0:19:01 > 0:19:01talking about plasters for that. What do you say in It's rather

0:19:01 > 0:19:01What do you say in It's rather emotive,

0:19:01 > 0:19:04What do you say in It's rather emotive, but

0:19:04 > 0:19:04What do you say in It's rather emotive, but the

0:19:04 > 0:19:05What do you say in It's rather emotive, but the NHS

0:19:05 > 0:19:05What do you say in It's rather emotive, but the NHS is

0:19:05 > 0:19:05What do you say in It's rather emotive, but the NHS is grateful

0:19:05 > 0:19:05What do you say in It's rather emotive, but the NHS is grateful for

0:19:05 > 0:19:05emotive, but the NHS is grateful for that

0:19:05 > 0:19:05emotive, but the NHS is grateful for that money

0:19:05 > 0:19:05emotive, but the NHS is grateful for that money fromment

0:19:05 > 0:19:06emotive, but the NHS is grateful for that money fromment Department

0:19:06 > 0:19:06emotive, but the NHS is grateful for that money fromment Department of

0:19:06 > 0:19:07that money fromment Department of Health.

0:19:07 > 0:19:07that money fromment Department of Health. What

0:19:07 > 0:19:07that money fromment Department of Health. What we

0:19:07 > 0:19:07that money fromment Department of Health. What we have

0:19:07 > 0:19:07that money fromment Department of Health. What we have to

0:19:07 > 0:19:07that money fromment Department of Health. What we have to do

0:19:07 > 0:19:07that money fromment Department of Health. What we have to do with

0:19:07 > 0:19:08that money fromment Department of Health. What we have to do with that

0:19:08 > 0:19:08Health. What we have to do with that money

0:19:08 > 0:19:09Health. What we have to do with that money is

0:19:09 > 0:19:09Health. What we have to do with that money is we

0:19:09 > 0:19:09Health. What we have to do with that money is we can

0:19:09 > 0:19:10Health. What we have to do with that money is we can optimise

0:19:10 > 0:19:10Health. What we have to do with that money is we can optimise this

0:19:10 > 0:19:10money is we can optimise this current

0:19:10 > 0:19:11money is we can optimise this current model

0:19:11 > 0:19:11money is we can optimise this current model of

0:19:11 > 0:19:11money is we can optimise this current model of care

0:19:11 > 0:19:11money is we can optimise this current model of care that

0:19:11 > 0:19:12money is we can optimise this current model of care that we

0:19:12 > 0:19:13money is we can optimise this current model of care that we have

0:19:13 > 0:19:13current model of care that we have to

0:19:13 > 0:19:13current model of care that we have to reduce

0:19:13 > 0:19:15current model of care that we have to reduce the

0:19:15 > 0:19:15current model of care that we have to reduce the pressures

0:19:15 > 0:19:15current model of care that we have to reduce the pressures over

0:19:15 > 0:19:15current model of care that we have to reduce the pressures over the

0:19:15 > 0:19:15to reduce the pressures over the next

0:19:15 > 0:19:15to reduce the pressures over the next two

0:19:15 > 0:19:17to reduce the pressures over the next two years.

0:19:17 > 0:19:17to reduce the pressures over the next two years. Are

0:19:17 > 0:19:17to reduce the pressures over the next two years. Are things

0:19:17 > 0:19:17to reduce the pressures over the next two years. Are things safe?

0:19:17 > 0:19:19to reduce the pressures over the next two years. Are things safe?At

0:19:19 > 0:19:19next two years. Are things safe?At moment,

0:19:19 > 0:19:19next two years. Are things safe?At moment, our

0:19:19 > 0:19:19next two years. Are things safe?At moment, our figures

0:19:19 > 0:19:21next two years. Are things safe?At moment, our figures for

0:19:21 > 0:19:21next two years. Are things safe?At moment, our figures for this

0:19:21 > 0:19:21next two years. Are things safe?At moment, our figures for this summer

0:19:21 > 0:19:22moment, our figures for this summer period

0:19:22 > 0:19:22moment, our figures for this summer period look

0:19:22 > 0:19:22moment, our figures for this summer period look very

0:19:22 > 0:19:23moment, our figures for this summer period look very good.

0:19:23 > 0:19:24moment, our figures for this summer period look very good. Is

0:19:24 > 0:19:24moment, our figures for this summer period look very good. Is it

0:19:24 > 0:19:24moment, our figures for this summer period look very good. Is it safe?

0:19:24 > 0:19:24period look very good. Is it safe? We

0:19:24 > 0:19:24period look very good. Is it safe? We are