:00:10. > :00:16.Why are some high street stores discriminating against people with
:00:17. > :00:21.hearing loss? Every sign of helping, but is it just for show? We
:00:22. > :00:25.investigate the shops that stay silent to people with hearing loss.
:00:26. > :00:30.I am absolutely livid that this is happening. I find the whole
:00:31. > :00:36.experience extremely frustrating and it is quite common that this happens
:00:37. > :00:40.in the big retail stores. On the hunt for Baxter the stolen
:00:41. > :00:44.dog. Can a pet Detective get him back?
:00:45. > :00:51.And how a clown and some geese led to the greatest loss of life ever
:00:52. > :00:57.seen in a Norfolk town. He was going to drive a bathtub pulled by for
:00:58. > :01:02.geese downriver as a publicity stunt. It was the weirdest, wackiest
:01:03. > :01:11.thing. I do not know where it came from. I have no idea, it is the
:01:12. > :01:14.weirdest, most wacky thing. Revealing the stories that matter,
:01:15. > :01:33.closer to home, this is Inside Out East.
:01:34. > :01:37.This week Inside Out is in Great Yarmouth. Happy New Year and welcome
:01:38. > :01:40.to the start of the new series. I bet you have seen the signs for
:01:41. > :01:47.hearing lips, even if you do not have to use them. Most shops and
:01:48. > :01:52.public places claim to use them, but we have found that in most places
:01:53. > :01:56.they either do not work or do not exist.
:01:57. > :02:11.We live in a world of constant sound, there is so much background
:02:12. > :02:16.noise. It can make a simple visit to the shops a struggle. But there is
:02:17. > :02:19.technology that can help. And you'd think with one in six of us
:02:20. > :02:23.suffering some form of hearing loss that businesses would be would be
:02:24. > :02:27.using it. But in fact most are not. Inside Out have discovered that many
:02:28. > :02:31.shops are effect of lead breaking the law by failing to They're called
:02:32. > :02:35.hearing loops, and the people who need them are fed up that all too
:02:36. > :02:55.often they aren't there or they don't work. Instore simple devices.
:02:56. > :03:02.What is a hearing loop and how does it work? It can be wired into the
:03:03. > :03:11.building or it can be a mobile one. It works by the microphone from the
:03:12. > :03:14.system feeding directly into the hearing aid, it cuts out all of the
:03:15. > :03:17.background noise and they can just have a clear conversation. Ellen
:03:18. > :03:20.Kaye who's in charge of Suffolk Hearing Support Services has lived
:03:21. > :03:29.with hearing loss for the past 20 years. I hearing loop is vital when
:03:30. > :03:39.you go shopping. Hugo Rifkind the store and you end up `` you go round
:03:40. > :03:44.the store, people do not look up and they chat to you. If you do not have
:03:45. > :03:47.a hearing with at that point, we cannot enter into the conversation,
:03:48. > :03:51.we are lost without it. Ellen agreed to help us find out exactly how many
:03:52. > :03:55.shops and other public places in the Ipswich area have working hearing
:03:56. > :04:13.loops. Our first visit was to John Lewis.
:04:14. > :04:16.The store had signs advertising hearing loops, but they didn't seem
:04:17. > :04:20.to be working. There was confusion among staff as to exactly which
:04:21. > :04:24.tills did have loops on them. Despite their best efforts, staff
:04:25. > :04:41.couldn't get the loop system up and running. I am absolutely livid that
:04:42. > :04:44.this is happening. Their worst year for people on their knees looking at
:04:45. > :04:48.this loop system which they could not get to work. I found the whole
:04:49. > :04:54.experience extremely frustrating and it is quite common that this happens
:04:55. > :04:58.in big retail stores. This is the Next superstore on the
:04:59. > :05:07.outskirts of Ipswich. Would we have the same problem here?
:05:08. > :05:24.Despite a sign at the till, there was no working loop and staff seemed
:05:25. > :05:45.confused. How about at this Tesco store? Would they do any better?
:05:46. > :05:52.Finally we stopped off for a coffee at Costa in the centre of Ipswich.
:05:53. > :05:57.How would that go? The advertiser hearing loop but no one near seemed
:05:58. > :06:18.to know how to operate it. `` they advertise a hearing lips.
:06:19. > :06:25.We visited 64 different places. Three quarters either had no hearing
:06:26. > :06:30.loop and stored, despite one being advertised, or if there was one it
:06:31. > :06:35.was not working was turned off. National surveys have found a
:06:36. > :06:40.similar story. You get really angry, I go to these shops that have the
:06:41. > :06:43.signs on the doors and you think that people will be able to help
:06:44. > :06:48.you. Especially if you have products that you want to discuss. You ask
:06:49. > :06:53.them to switch on the loop system and they say, I do not know if we
:06:54. > :06:57.have a loop system. Then you go on to say, you have the symbol, you
:06:58. > :07:06.should have the loop system. Nine times out of ten they will not now.
:07:07. > :07:11.People are very kind, but that is not good enough. It is infuriatingly
:07:12. > :07:18.thinks that managers of these businesses put symbols on the doors,
:07:19. > :07:34.they do not follow it through. To have them and stored? Joanna worked
:07:35. > :07:42.as a lawyer before coming and equality consultant. She has been
:07:43. > :07:45.deaf since birth. Most people do not want the hassle of bringing a case,
:07:46. > :07:55.so they claim not to do it. But that means that an act of discrimination
:07:56. > :07:59.is not taking place, legally. Around two million people in the UK
:08:00. > :08:02.have hearing aids. But it's not just shops where we found problems with
:08:03. > :08:06.hearing loops. Surprisingly, a place where you'd expect good access also
:08:07. > :08:15.fell short. This is the main library in Ipswich.
:08:16. > :08:20.It seemed there was a loop system, but staff appeared confused. No`one
:08:21. > :08:29.seemed to know where the loop was or how to switch it on.
:08:30. > :08:33.After a long wait, somebody was finally found who did know how to
:08:34. > :08:45.get the hearing loop working. But the experience was not very
:08:46. > :08:48.impressive. Suffolk libraries told us they were
:08:49. > :08:52.sorry for what had happened and that all staff were now being made aware
:08:53. > :08:55.of the loop system and how it works. Meanwhile John Lewis apologised for
:08:56. > :09:00.the loop not working in their store. They say it's now operating
:09:01. > :09:03.properly. Next thanked us for bringing the
:09:04. > :09:07.problem to their attention and promised they would look into it and
:09:08. > :09:11.sort out the system. Tesco told us they've now arranged for new loops
:09:12. > :09:15.to be fitted on the tills in the store as soon as possible. And Costa
:09:16. > :09:25.say that all staff in the shop have now been trained in how to use the
:09:26. > :09:31.hearing loop system. What are the legal implications for stories that
:09:32. > :09:38.do not come fly with the equality act? They can be fined a fair amount
:09:39. > :09:41.of money. But I think that reputational damage is more of a
:09:42. > :09:49.problem. The amount that they would have to pay would depend on each
:09:50. > :09:55.situation. One of these large chains, we all know which ones they
:09:56. > :10:01.are, would be expected to get them right and check them every week.
:10:02. > :10:04.They could get a much lighter fine. But not all stores are at falling
:10:05. > :10:12.short. Some are getting it right, Ellen had no problems shopping at
:10:13. > :10:15.Sainsbury's Warren Heath branch. Lots of the other shops that we have
:10:16. > :10:22.been to have not paid the attention that you have. Why are you paying
:10:23. > :10:25.some much attention to it? We would like to think that Sainsbury's as a
:10:26. > :10:31.business are open to all. Access will to all. And in terms of the
:10:32. > :10:35.customers shopping here, ease of shopping is important to us. But
:10:36. > :10:38.it's not just a question of the law here, with so many hard`of`hearing
:10:39. > :10:46.people in the UK surely it makes sense for businesses to make sure
:10:47. > :10:50.their hearing loops are working. If there is something that you think
:10:51. > :11:01.that we should be looking into here on the programme, send us an e`mail.
:11:02. > :11:04.You are with Inside Out East, coming up on the programme, how for geese
:11:05. > :11:14.and a clown lead to the biggest loss of life ever in Great Yarmouth. It
:11:15. > :11:21.is part of our history and it is something that has slipped through
:11:22. > :11:28.the net. The theft of dogs is increasing.
:11:29. > :11:33.When one family became a victim, they wrote in an investigator. We
:11:34. > :11:37.investigate the growing crime and the lengths people will go to to get
:11:38. > :11:41.their dogs back. My name's Colin Butcher. I run a pet
:11:42. > :11:45.detective agency and we specialise in recovering stolen animals.
:11:46. > :11:49.Tonight, Colin's come from his base in Guildford to Northampton on the
:11:50. > :11:52.lookout for Baxter, a stolen cocker spaniel who looks like a valuable
:11:53. > :11:57.working dog, but is, in fact, the much`loved pet of the Cave family.
:11:58. > :12:00.He loves playing in the garden with the children. He loves going on
:12:01. > :12:05.walks with us. He follows us around. Won't go into the garden without us.
:12:06. > :12:09.A very loyal dog. The Caves got Baxter at a dog re`homing event.
:12:10. > :12:13.They were watching the activities when the Tannoy announced, "Baxter
:12:14. > :12:17.needs a home, anybody interested?" We just fell in love with him there
:12:18. > :12:21.and then. He came over to us, was licking us, loving us and we've not
:12:22. > :12:26.stopped loving him since. But one Saturday, whilst on a walk, Baxter
:12:27. > :12:30.ran away. There was a shoot on, there was a pheasant shoot on and
:12:31. > :12:33.some pheasants had been released and Baxter ran off after the pheasants
:12:34. > :12:37.and got distracted because there was other people shouting and whistling
:12:38. > :12:43.at their dogs. And he ran into the woods. So we spent all day looking
:12:44. > :12:49.for him, couldn't find him anywhere. Later, a man did find Baxter. He'd
:12:50. > :12:53.seen Baxter at the side of the road sitting in the rain and he, very
:12:54. > :12:59.kindly, stopped his car and got out and went up to Baxter and got him by
:13:00. > :13:04.the collar. He'd still got his ID tag on at this point so he was just
:13:05. > :13:12.about to ring us and a 4x4 drew up on the other side of the road. A man
:13:13. > :13:16.got out and got him by the collar and said to the man who had found
:13:17. > :13:21.Baxter, "Oh, you've found my dog, thank you." So, obviously, the man
:13:22. > :13:23.handed him over to the chap in the 4x4 who drove off with Baxter and
:13:24. > :13:42.we've not seen him since. The theft of Baxter is typical of
:13:43. > :13:46.what thieves are doing. We believe the thieves had already got into the
:13:47. > :13:50.forest where this big pheasant shoot was taking place ` probably to pick
:13:51. > :13:53.off a few pheasants that came their way. They saw Baxter running around
:13:54. > :13:55.in the woods and wrongly assumed Baxter was a fully trained working
:13:56. > :13:58.cocker spaniel. Sam Thatcher's cocker spaniels were
:13:59. > :14:01.trained working dogs. One night she was woken by the sound of them
:14:02. > :14:04.barking. Thieves had driven up a little`known track behind Sam's
:14:05. > :14:09.house near Winchester and were stealing her pride and joy. We had
:14:10. > :14:12.four cockers at the time and they took the two youngest ones. Tia was
:14:13. > :14:16.nine months when she was stolen and Maisie was 15 months. But at that
:14:17. > :14:20.time of night with all the cockers running around you wouldn't have a
:14:21. > :14:24.clue which one was which or how old they were. It's like they knew which
:14:25. > :14:28.two were our youngest. Tia was being trained to work with this Harris
:14:29. > :14:34.Hawk, which could well have made her particularly attractive to thieves.
:14:35. > :14:37.These dogs are sought`after, especially good working dogs, and
:14:38. > :14:41.people want to breed from that stock. They're worth their weight in
:14:42. > :14:43.gold and if someone comes in and takes that away from you it's
:14:44. > :14:48.soul`destroying to lose something like that. The dogs were my life.
:14:49. > :14:53.They literally came everywhere with me. So, from having them in my car
:14:54. > :14:57.every day going to every single job, even my little cleaning jobs, the
:14:58. > :15:01.owners let them in the house and said hello. So, to literally be
:15:02. > :15:08.taken the next day, and they're not there, was horrible. But Sam is
:15:09. > :15:12.fighting back. Through social networking Sam has raised ?3,000 as
:15:13. > :15:16.a reward for the return of her dogs and she's campaigning to warn others
:15:17. > :15:20.about dog theft. She and friends went to Crufts, the world's largest
:15:21. > :15:27.dog show, to spread the word. It was here she met Dawn Maw who had her
:15:28. > :15:31.dog Angel stolen too. Angel's a female German short`haired pointer.
:15:32. > :15:36.She's four years old, she's one of only two full champions within the
:15:37. > :15:42.breed. She was my pet, she was my show dog, she was my life. Angel was
:15:43. > :15:50.taken from the front of Dawn's car while she was putting her other dog
:15:51. > :15:55.in the boot. Someone was watching me. I believe I was targeted and
:15:56. > :16:03.that they stole Angel for a specific purpose, but whatever that purpose
:16:04. > :16:12.is, I don't know. She has even put up a reward for which she would have
:16:13. > :16:21.jury mortgage Harris. If it is the last thing I do on this earth I will
:16:22. > :16:26.get Angel back. I will not stop searching Neither will hundreds of
:16:27. > :16:39.other people. During filming we heard about two more dogs going
:16:40. > :16:49.missing. They do all this and tear around. Look at them. Any minute
:16:50. > :17:00.now, they are off. How long has it been? They went on the 28th of
:17:01. > :17:09.November, in the morning. It is too long. Four weeks after Baxter went
:17:10. > :17:14.missing, Colin thinks he could be getting closer. There were a number
:17:15. > :17:17.of cars not linked, witnesses not interviewed properly? Lead to one
:17:18. > :17:19.specific person, who we believe ? COMM Because the suspect held a
:17:20. > :17:34.firearms licence, properly so we did it again and it
:17:35. > :17:42.led to one specific person, who we believe was involved in the theft of
:17:43. > :17:55.Baxter. Colin reported his research to the police. The police questioned
:17:56. > :18:03.the suspect. Often suspects dump the dog shortly after they are
:18:04. > :18:06.questioned. Which is exactly what happened with Baxter, who was
:18:07. > :18:13.dumped, then found and handed in at a local vets. He came back to me and
:18:14. > :18:30.was very happy. Unbelievable. He will not let us out of his sight.
:18:31. > :18:33.So, Baxter is one dog off the growing list of stolen or lost dogs.
:18:34. > :18:36.My Mac but, meanwhile, the search for Tia, Maisie, Angel, Barney and
:18:37. > :18:40.Robbie, along with thousands of other stolen and lost dogs,
:18:41. > :18:45.continues. I last story is about a woman's
:18:46. > :18:49.determination to commemorate the many children who died in the
:18:50. > :18:57.biggest single loss of life here in Great Yarmouth, and unusual story
:18:58. > :19:12.involving geese, a clown and circus tricks, and it is an important part
:19:13. > :19:18.of our history. MUSIC: Metallica, "Ride The
:19:19. > :19:22.Lightning". Circuses have been wowing audiences
:19:23. > :19:29.for hundreds of years. The modern circus was invented in England in
:19:30. > :19:33.the 18th century. And travelling circuses would come up with weird
:19:34. > :19:37.and wonderful ways to drum up business. But this is the story of a
:19:38. > :19:41.circus publicity stunt that ended in tragedy. The Hippodrome in Great
:19:42. > :19:45.Yarmouth is celebrating 110 years of pulling in the crowds. Peter Jay has
:19:46. > :19:49.been running the circus for 35 years. Peter knows getting publicity
:19:50. > :19:52.is the answer to big crowds. But it was very different during the
:19:53. > :19:58.Victorian era. Nowadays, you've got all the news media, you've got the
:19:59. > :20:01.internet, Facebook, Twitter... In those days, you had to literally
:20:02. > :20:04.dream up a stunt that would grab people's attention and make people
:20:05. > :20:07.talk to get in the local newspapers, because that's the only form of
:20:08. > :20:11.communications, way before radio and television. So they had to come up
:20:12. > :20:15.with something really strong, every week, when they were moving. In
:20:16. > :20:22.1845, there was a real buzz in Great Yamouth. The circus was coming. And
:20:23. > :20:25.the star of the show was a clown called Arthur May Nelson. The
:20:26. > :20:38.well`rehearsed stunt to advertise the circus was bizarre to say the
:20:39. > :20:43.least. What did he actually do? He came up with this idea to drive a
:20:44. > :20:54.bathtub pulled by four geese down the river as they obesity stunt. It
:20:55. > :21:02.was the most weird and wacky thing. Certainly pulled a huge crowd. It
:21:03. > :21:07.sounds very odd, but that did get the word out that the circus was in
:21:08. > :21:11.town. I don't know where the idea came from. Whether it was part of
:21:12. > :21:13.his act, I have no idea. It was the most wacky, weird thing.
:21:14. > :21:21.The word spread through Great Yarmouth. Nelson the Clown was on
:21:22. > :21:24.his way. He'd be coming down the river, being towed by four geese.
:21:25. > :21:28.Hundreds of people lined the river banks, and just here the suspension
:21:29. > :21:31.bridge was packed with 400 people, all eager to see this bizarre
:21:32. > :21:34.spectacle. But as Nelson the Clown rounded the corner, everyone on the
:21:35. > :21:37.suspension bridge moved to get a better look. The shift in weight on
:21:38. > :21:40.the bridge was colossal. It collapsed. Virtually everyone was
:21:41. > :21:43.thrown into the water. The screams of delight turned to screams of
:21:44. > :21:46.terror as the iron bridge came crashing down. 79 people were
:21:47. > :21:50.killed. 59 were children. It was, and still is, the single most loss
:21:51. > :21:53.of life from one event in Great Yarmouth. This pub's name is the
:21:54. > :21:56.only remaining reference to the bridge, that was never replaced.
:21:57. > :22:00.There's very little here to tell anyone what happened. Apart from
:22:01. > :22:05.that blue plaque on the side of the White Swan pub. There's no memorial
:22:06. > :22:09.to those who died. Julie Staff and her husband run a deckchair business
:22:10. > :22:11.on the beach at Yarmouth. Julie feels the suspension bridge tragedy
:22:12. > :22:16.is something that has been forgotten, and is raising money for
:22:17. > :22:22.a permanent memorial. It's because I'm a mother and grandmother. It's
:22:23. > :22:26.because I've got eight grandchildren. The thought that they
:22:27. > :22:29.would've been so excited to watch a freebie, because that's what it was.
:22:30. > :22:32.Nelson the Clown had advertised the stunt, hundreds lined the
:22:33. > :22:35.embankments and 400 stood on the suspension bridge. The thought of
:22:36. > :22:38.him coming down the river ` it's quite bizarre anyway ` but they
:22:39. > :22:41.would've been so excited, stood on the bridge, waiting for the big
:22:42. > :22:48.moment, then within seconds it had all been lost, they were catapulted
:22:49. > :22:56.into the river below. The majority couldn't even bury them because they
:22:57. > :22:59.were so poor. The bridge owner gave a small amount of money and they're
:23:00. > :23:09.buried in Great Yarmouth Minster, in groups of 30. Those that died are
:23:10. > :23:14.buried here. The funerals were held in large groups because the families
:23:15. > :23:18.were so poor. But even the reverend read over them, "It's the wickedness
:23:19. > :23:20.of Great Yarmouth people who are being punished because their
:23:21. > :23:24.children can't read or write." So there was never any respect right
:23:25. > :23:26.from when it happened, really. It is one of the worst disasters in Great
:23:27. > :23:34.Yarmouth but there is nothing in the town to say that it ever existed. I
:23:35. > :23:40.have started a campaign to get a memorial to stand where the bridge
:23:41. > :23:44.fell. I didn't want grants or funding, I just wanted it to be made
:23:45. > :23:47.by the people, because I think that's putting the respect back
:23:48. > :23:50.that's been missing from all these years, really. The Hippodrome is
:23:51. > :23:53.synonymous with Great Yarmouth. And even though the tragedy happened
:23:54. > :23:57.decades before it opened, its owner wants to do his bit to help Julie
:23:58. > :24:03.remember those who died on the River Bure that day.
:24:04. > :24:07.As well as running the Hippodrome, Peter Jay loves circus memorabilia.
:24:08. > :24:12.And he stumbled across a piece of history that is connected to the
:24:13. > :24:14.suspension bridge tragedy of 1845. I only collect stuff from Great
:24:15. > :24:18.Yarmouth, and somebody said, "I've got 12 old posters prior to the
:24:19. > :24:25.Hippodrome opening ` are you interested?" I said, "Well, if
:24:26. > :24:30.they're Yarmouth, I will buy them." And amongst them, amazingly, was
:24:31. > :24:35.this classic poster. So this is it, here. This is the actual poster `
:24:36. > :24:38.that is Nelson being pulled by these geese, and it was in this
:24:39. > :24:51.collection. So when you bought that, you had no idea what was in that
:24:52. > :24:53.clutch of posters? Something so poignant for the history of
:24:54. > :24:57.Yarmouth? And it was only really later on that the story came out
:24:58. > :25:00.about the bridge disaster, and I thought, "I actually have that
:25:01. > :25:03.poster." So what does it say on there? There's loads of writing on
:25:04. > :25:06.there. It's amazing, actually, because there is a lot of text on
:25:07. > :25:10.there, which nowadays we're trying to have as little writing as
:25:11. > :25:13.possible. Some of this is absolutely bizarre. "Mr Nelson will himself
:25:14. > :25:16.appear as a candidate for public favour with modesty and deference,
:25:17. > :25:24.but with a determination to do all in his power to merit the kindness
:25:25. > :25:27.which may show in him." And it says here, "Mr Nelson, the celebrated
:25:28. > :25:30.clown and modern Yorick, will sail on the River Bure, starting from
:25:31. > :25:34.Yarmouth Bridge to Vauxhall Gardens, at five o'clock on the above day."
:25:35. > :25:39.In the end that day was that fateful day.
:25:40. > :25:43.Meanwhile, Julie's just hoping the campaign can raise enough money for
:25:44. > :25:48.a proper memorial at the site of the disaster. It's expected to cost
:25:49. > :25:52.?5,000. I want a permanent memorial to stand here, because this is
:25:53. > :26:00.actually where the bridge fell. I've got permission and everything for it
:26:01. > :26:04.to be put in place. It's going to be a big piece of granite in the shape
:26:05. > :26:08.of a book, and it's going to have all the names of all the people that
:26:09. > :26:13.died and also drawings to tell the story. It's definitely part of Great
:26:14. > :26:20.Yarmouth's history, and it's something that has somehow slipped
:26:21. > :26:24.through the net, really. For more than a year, Julie has been
:26:25. > :26:33.campaigning to raise the money for the memorial, and today her dream
:26:34. > :26:38.finally becomes a reality. And she's since discovered that the historical
:26:39. > :26:41.records were wrong. 78 people were killed instead of 79. And the
:26:42. > :26:50.wording on the memorial will reflect that. Today is about the journey I
:26:51. > :27:00.have been armed. Lots of people giving me lots of support along the
:27:01. > :27:05.way. I told the story to everyone who would listen to tell the story
:27:06. > :27:16.of what happened on that terrible day in 1845.
:27:17. > :27:29.It is 14 months of my life and today is the inner core of everything, and
:27:30. > :27:38.it feels like it has been put right. `` it is the pinnacle of everything.
:27:39. > :27:42.What is also really special about the memorial is that all the money
:27:43. > :27:47.was raised by people right here in Great Yarmouth. That is it for this
:27:48. > :27:52.week. If there is something you think we should be looking into, you
:27:53. > :27:54.can send me an e`mail or contact me on Twitter. See you next week when I
:27:55. > :28:08.reveal more stories from the East. In a special programme, we find out
:28:09. > :28:11.who owns the East. And who really owns your town and what rights do
:28:12. > :28:18.you have to walk way you please? There is no such thing, really, in
:28:19. > :28:23.this country, as a public right to use land.
:28:24. > :28:25.Plus the plant that can pull down a house. We need the home owners left
:28:26. > :28:28.with a bill for thousands.