:00:12. > :00:19.We investigated the ugly side of beauty treatments. When the
:00:20. > :00:28.consultant said that she could need an extensive eye test, I was very
:00:29. > :00:35.skilled. `` scared. We find out if the interest shown in the Tour de
:00:36. > :00:42.France will bring better facilities for cyclists. And how this little
:00:43. > :00:46.girl helped bring it high and you in cancer treatment to the United
:00:47. > :01:01.Kingdom. This is tonight, Inside Out..
:01:02. > :01:08.I am in Essex. Some beauty treatments are cheap and cheerful
:01:09. > :01:16.but if they are done cheaply, they can cause severe burns. We have
:01:17. > :01:19.found some that have ignored simple safety procedures.
:01:20. > :01:21.Contestant number 18 is Harleigh Kay.
:01:22. > :01:24.She's a student and hobbies include modelling,
:01:25. > :01:31.Back in January, she looked like a monster
:01:32. > :01:41.Their daughter rushed to hospital with burns.
:01:42. > :01:44.It seems incredible that the thing that left Harleigh burned
:01:45. > :01:46.and struggling to breath was a popular beauty treatment that
:01:47. > :01:55.I kept thinking every day it would get better and better
:01:56. > :01:58.Her face, her eyes, her nose, just swollen.
:01:59. > :02:00.I could hear her struggling to swallow.
:02:01. > :02:03.I actually thought at one point that I was not going to be here
:02:04. > :02:06.Trying to breath and knowing how that feels is absolutely petrifying.
:02:07. > :02:12.I just didn't know what the final outcome was going to be.
:02:13. > :02:17.When the consultant said she's going to need an extensive eye test and
:02:18. > :02:20.that he'd never seen anything so horrific, yeah I was really scared.
:02:21. > :02:22.Harleigh went for an eyebrow tint and wax.
:02:23. > :02:25.It's normally a safe procedure, as long as precautions are taken
:02:26. > :02:35.When we step into a beauty salon, very few of us think that the
:02:36. > :02:39.treatment we're about to get could be dangerous, even life threatening.
:02:40. > :02:42.We don't bother to ask questions and we don't check
:02:43. > :02:44.the staff's qualifications but we're going to show you just how
:02:45. > :02:49.many salons disregard even simple measures meant to protect us.
:02:50. > :02:52.We're going undercover to show just how many salons ignore basic safety
:02:53. > :02:56.procedure, and why campaigners say its time this growing industry was
:02:57. > :03:05.It's a bigger a problem than we realise.
:03:06. > :03:08.We're probably talking about every other salon may not have
:03:09. > :03:11.a professional therapist working in there.
:03:12. > :03:14.So let me just go through a few procedures with you,
:03:15. > :03:18.Carolyn Cross is the Chair of BABTAC, the British Association
:03:19. > :03:22.The trade organisation is desperate for the government to bring
:03:23. > :03:25.It's a demanding, very lucrative industry and because it's not
:03:26. > :03:28.regulated you've got people out there training each other just to
:03:29. > :03:37.Well, the family claim a really basic mistake was made,
:03:38. > :03:43.That's the mixture of the tint that was blended.
:03:44. > :03:46.A little bit of sample would have been put behind your ear, and that's
:03:47. > :03:49.to check that you haven't got any allergies to the tint whatsoever.
:03:50. > :03:52.And we'll make sure the skin's not red or it hasn't been
:03:53. > :03:57.It should be done 24 hours before the appointment.
:03:58. > :04:03.Harleigh also believes her treatment was done in the wrong order.
:04:04. > :04:05.It is fundamentally important when you have a brow wax and also
:04:06. > :04:11.If you did it the other way around, in other words you waxed and then
:04:12. > :04:14.you tint, you have the danger of the tint actually going into
:04:15. > :04:20.the open, sensitive pores and it will definitely cause a reaction.
:04:21. > :04:23.It's an obvious thing that you are taught at student level.
:04:24. > :04:26.A patch test is just one simple example of what a properly
:04:27. > :04:32.It's recommended, though it's not a specific legal requirement.
:04:33. > :04:34.But it's a pretty good indicator your beauty
:04:35. > :04:44.So we want to find out how common it is not to offer a patch test.
:04:45. > :04:47.What we're going to do and Danny here is going to help me with the
:04:48. > :04:51.research, we're going to call 20 salons in the Milton Keynes area and
:04:52. > :04:54.find out how many of those are happy to book an appointment without
:04:55. > :04:56.insisting on a patch test 24 hours beforehand.
:04:57. > :05:06.OK, it's all booked in for you, Dani. See ya.
:05:07. > :05:09.It's soon obvious many are not offering a patch test.
:05:10. > :05:16.Um. So I don't need to make any appointments?
:05:17. > :05:24.We don't really take the appointments
:05:25. > :05:27.for eyebrow tinting, you just come in.
:05:28. > :05:36.Ideally you'd need to sort of have a patch test but...
:05:37. > :05:43....If you're happy to go without a patch test
:05:44. > :05:48.then I can just get you to sign something.
:05:49. > :06:00.We called 20 salons and nine didn't insist on a patch test at all.
:06:01. > :06:02.Nine, all nine, didn't even mention it?
:06:03. > :06:05.Three of those said we could bypass the patch test if we signed
:06:06. > :06:08.a disclaimer form, basically saying that it is on our own heads.
:06:09. > :06:10.Even though that's against industry guidance?
:06:11. > :06:18.BABTAC say that is not good practice.
:06:19. > :06:20.We've randomly chosen four of the salons that didn't offer
:06:21. > :06:24.Will it be any different when we actually turn up?
:06:25. > :06:27.Hi, I'm here for an appointment at 2pm for eyebrow tinting?
:06:28. > :06:35.I think I will look really silly, won't I?
:06:36. > :06:40.She knew that I hadn't had it done before but she made no mention
:06:41. > :06:43.Now the second one, we went into
:06:44. > :06:46.that was just a walk in off the street one.
:06:47. > :06:49.Hiya I was just seeing if I could have an eyebrow tint at all?
:06:50. > :07:03.The third one I had a booked appointment for, she took us into
:07:04. > :07:32.She really wanted me to have it done
:07:33. > :07:35.and then actually as we left, I said, well it's
:07:36. > :07:38.a big decision when it's the first time you do something, isn't it?
:07:39. > :07:41.The thing is when you haven't had it done before, it's quite
:07:42. > :07:43.a big thing to do, isn't it, for the first time?
:07:44. > :07:45.But she still didn't raise any concerns
:07:46. > :07:48.when it came to the sort of medical side of things
:07:49. > :07:52.But we did have a result for the final one.
:07:53. > :07:58.Ah! You need to have a patch test before I give you a tint.
:07:59. > :08:00.Yeah, especially anywhere near the eyes.
:08:01. > :08:07.I've only had one or two reactions before with tinting.
:08:08. > :08:10.So if I put a blob either just behind your ear
:08:11. > :08:13.or the inside of your elbow and then rebook you, is that OK?
:08:14. > :08:19.So 3 out of the 4 still didn't offer a test.
:08:20. > :08:21.She's started a Facebook campaign
:08:22. > :08:23.and others have been sharing similar stories.
:08:24. > :08:24.The campaign I set up the following week
:08:25. > :08:26.after realising that the beauty industry wasn't regulated.
:08:27. > :08:31.And we want some kind of register set up that all beauticians have to
:08:32. > :08:33.register with, they have to show their qualifications,
:08:34. > :08:39.The government says that's not going to happen, because there are too
:08:40. > :08:46.So I guess it's up to us to be more savvy and take care when choosing
:08:47. > :08:50.And what about the salon Harleigh visited?
:08:51. > :08:55.It has admitted liability but compensation is yet to be agreed.
:08:56. > :08:58.The salon says that they have been doing eyebrow waxing and tinting for
:08:59. > :09:02.over 9 years and that they normally offer patch tests to new clients.
:09:03. > :09:05.They say Harleigh was fine when she left the salon and they don't know
:09:06. > :09:11.They are very sorry Harleigh thinks she received bad treatment but they
:09:12. > :09:22.Now during our experiment, we phoned up to book an eyebrow tint with them
:09:23. > :09:27.and guess what, they did insist on a patch test.
:09:28. > :09:29.Now, tell us why you would be a good Miss Bedfordshire?
:09:30. > :09:32.I think everyone deserves a chance to feel and look beautiful.
:09:33. > :09:35.For Harleigh, she's still feeling the effects of what happened to her.
:09:36. > :09:38.She says her eyebrows continue to fall out and she has scarring
:09:39. > :09:40.but it could have been a lot worse.
:09:41. > :09:42.It does boil down to, is someone going to die?
:09:43. > :10:13.The best way to get in touch is on Twitter. Or e`mail. This is Inside
:10:14. > :10:18.Out. Coming up, the story about this little girl, her pagans photo
:10:19. > :10:23.treatment for was unavailable abroad when doctors said they could not do
:10:24. > :10:28.any more for her. A couple of months ago, I was here as we waited for the
:10:29. > :10:39.Tour de France. It was very exciting. People hold that the
:10:40. > :10:41.legacy would bring more enthusiasm for cycling and I have been
:10:42. > :11:11.Ooh, that's close! to get more psychopaths belt.
:11:12. > :11:14.Which is why messages like this are being painted
:11:15. > :11:19.In fact, there's just one cycle path in the town.
:11:20. > :11:23.James Savage lives in Saffron Walden ` he's keen to see the Tour,
:11:24. > :11:26.but what he really wants are more cycle paths.
:11:27. > :11:29.There's been a lot of talk about legacy to the Tour de France,
:11:30. > :11:33.But that won't happen on its own, you have to create
:11:34. > :11:35.the cycle infrastructure to enable people to feel safe to get on
:11:36. > :11:43.Thousands of people are here in Saffron Walden for the TDF
:11:44. > :11:44.and it shows how much interest there is in cycling.
:11:45. > :13:39.So will this mean there will be a big boost for cycling
:13:40. > :13:43.something would definitely happen after that, Did it?
:13:44. > :13:53.The campaigners want a path to link the town and the
:13:54. > :13:58.Emma Sweeney was hit by a car when she was walking
:13:59. > :14:08.I was walking to the station in the afternoon and I was on the right
:14:09. > :14:12.hand side of the road just a bit further down and a woman was coming
:14:13. > :14:15.towards me really fast but you kind of presume that they'd go round you
:14:16. > :14:19.but as she got closer I realised that she wouldn't go round me so I
:14:20. > :14:22.jumped up on to the bank and she still clipped my elbow but didn't
:14:23. > :14:28.A design for the track has been produced.
:14:29. > :14:30.But some people are objecting, because the design closes
:14:31. > :14:34.the road to traffic going to the station, so vehicles would have
:14:35. > :14:43.The final decision will be made by Essex County Council.
:14:44. > :14:47.The downside is that one lane would be shut off for other users and that
:14:48. > :14:56.would include people on horses, people in lorries, people in vans...
:14:57. > :15:01.But it's all about sharing the road, there are a multitude
:15:02. > :15:10.of different users and we all need to have a space on the road.
:15:11. > :15:18.But other cities have proved it can be done.
:15:19. > :15:29.It is very difficult to get 100% agreement. Some councils have to
:15:30. > :15:31.make different decisions. They do not want to offend people when they
:15:32. > :15:35.do not need to. But other cities have
:15:36. > :15:37.proved it can be done. Cambridge is Britain's top cycling
:15:38. > :15:40.city ` with more than half of people So how did this city do it and
:15:41. > :15:45.can other towns learn from here? We love the bicycle
:15:46. > :15:47.because it's the easiest, Robin Heydon is from Cambridge
:15:48. > :15:51.cycle campaign group Camcycle. I don't think it's got it all right,
:15:52. > :15:55.what it does is prioritises bicycle Where we are stood
:15:56. > :16:10.at the moment used to be They put this bridge
:16:11. > :16:14.in to make better connectivity with a new development they closed this
:16:15. > :16:17.road off to car traffic and now it's It is just so peaceful, with
:16:18. > :16:27.people going up and down on bikes. It is amazing what happens
:16:28. > :16:29.when you get rid James has come to meet Robin
:16:30. > :16:33.for advice on the Saffron Walden Cambridge has an amazing track
:16:34. > :16:36.record in securing cycle infrastructure, do you think that's
:16:37. > :16:39.something we can achieve in SW? Cambridge was a place dominated by
:16:40. > :16:43.cars just the same as anywhere else. All it takes is a bit
:16:44. > :16:46.of political will to say actually no we don't want the place dominated
:16:47. > :16:52.by polluting vehicles, we want this place to be somewhere humanistic `
:16:53. > :16:55.somewhere people want to be, walk Cambridge has done it
:16:56. > :16:59.because it made a conscious decision If you came to Cambridge 30,
:17:00. > :17:07.40 years ago it would just look It is just a matter
:17:08. > :17:12.of building good infrastructure People will reduce
:17:13. > :17:18.traffic congestion. One of the main reasons people give
:17:19. > :17:22.for not cycling is because they are worried about safety ` separate
:17:23. > :17:24.cycle lanes are the biggest help A basic cycle lane will be
:17:25. > :17:40.around ?80,000 a mile and can cost as much as ?1 million
:17:41. > :17:43.per mile, though spending on cycling can have benefits ten
:17:44. > :17:48.times those of building roads. It's one of the arguments Camcycle
:17:49. > :17:53.use when lobbying local politicians. Once they realise the benefits
:17:54. > :18:03.and health productivity... It's a no`brainer,
:18:04. > :18:06.no politician should say no I don't You know one of the unexpected
:18:07. > :18:21.side effect is roads are closed. That gives an idea of what it would
:18:22. > :18:33.be like with more cycle lanes in Saffron Walden, because normally
:18:34. > :18:36.I wouldn't be able to stand here, What are you doing here
:18:37. > :18:40.in Essex to encourage people to get on their bikes,
:18:41. > :18:44.what are you doing as a council? I think just
:18:45. > :18:46.by having the Tour de France. We didn't have to have it,
:18:47. > :18:49.we could have said no. It was quite difficult to get
:18:50. > :18:52.enthusiasm amongst cabinet members to having it, and we didn't put
:18:53. > :18:57.any money into it at all. After three years of campaigning,
:18:58. > :19:16.Saffron Walden is still waiting The recent story of parents who took
:19:17. > :19:22.their seriously ill son out of hospital shows how desperate parents
:19:23. > :19:28.can become when they find a treatment abroad and the NHS cannot
:19:29. > :19:32.help. Two years ago, the parents of Lizzie McGlashan were told that the
:19:33. > :19:38.cancer could kill her. Thanks to a treatment in America and fundraising
:19:39. > :19:40.from Essex Police officers, Lily is now in full remission. Mark Jordan
:19:41. > :19:46.has been following her story. We are at war with cancer ` we've
:19:47. > :19:49.had our victories Each parent at this gathering
:19:50. > :19:54.knows their child might die from neuroblastoma ` a rare childhood
:19:55. > :19:56.cancer. The way of thinking around
:19:57. > :19:59.the world ` literally ` is that once you relapse with high risk
:20:00. > :20:02.neuroblastoma What do you do when
:20:03. > :20:07.respected foreign doctors tell you they can better your child's
:20:08. > :20:10.chances? The figures in America give
:20:11. > :20:17.a 20`30% extra chance We had to raise funds to get our
:20:18. > :20:26.child to America. It must be terrible to think, no
:20:27. > :20:28.options available here But by the end of the year ` this
:20:29. > :20:33.same doctor will be administering one of America's most promising
:20:34. > :20:36.trials in Bristol. This is a story of faith,
:20:37. > :20:45.hope and charity. How ordinary people dug deep
:20:46. > :20:52.and reached for the clouds, cutting through the bureaucracy, the NHS and
:20:53. > :20:55.the drug companies ` raising enough for one of the most promising trials
:20:56. > :21:01.to come to Bristol. We have gotten to
:21:02. > :21:04.the point where when someone isn't To understand why these trials bring
:21:05. > :21:11.such hope you need to meet You can
:21:12. > :21:16.see how veined her stomach was. Over the years, I've been filming
:21:17. > :21:23.her incredible journey. In 2011, NHS doctors said they could
:21:24. > :21:25.do no more It spread to her brain
:21:26. > :21:38.and her spine. We were taken in an office and told,
:21:39. > :21:43."take some photos "and make the best of it. It
:21:44. > :21:46.will come back and be lethal." I'll research it on the web and I
:21:47. > :21:52.will find something. Granny's laptop discovered
:21:53. > :21:55.a prestigious US cancer hospital offering
:21:56. > :21:59.a promising trial treatment. About 75% of our children seem to
:22:00. > :22:01.grow up Lilly's 8H9 treatment at
:22:02. > :22:17.Memorial Sloan Kettering cost ?1.2 million,
:22:18. > :22:22.all raised by charity. Up to now, they have all been NED `
:22:23. > :22:35.No Evidence of Disease. It's amazing two years on,
:22:36. > :22:38.seeing Lilly ` how has it been? Probably the most wilful child
:22:39. > :22:47.in the class. And at one point
:22:48. > :22:50.the NHS told you there was no hope. Yes. They did, and
:22:51. > :22:52.if we had listened to them And that's why charities like JACK
:22:53. > :23:00.and Neuroblastoma Alliance Here, Met and Essex police officers
:23:01. > :23:09.run a half`marathon in New York. Richard Brown lost his son Jack to
:23:10. > :23:11.the disease, yet he's still running
:23:12. > :23:14.so that others might survive. There was no more applicable
:23:15. > :23:20.treatment in the UK. They couldn't define the disease
:23:21. > :23:23.and he was sent home. You have big burly cops who have
:23:24. > :23:27.been reduced to tears. Parents shouldn't have to bury
:23:28. > :23:34.their kids. Other EU countries, like Greece,
:23:35. > :23:37.pay for their kids to come to Sloan Kettering
:23:38. > :23:40.for treatment ` but not the NHS ` which leaves child cancer charities
:23:41. > :23:43.in the awful position of picking which child they can pay
:23:44. > :23:47.to send here. It was very costly, but she wouldn't
:23:48. > :23:55.be here today if it wasn't for that. As much as we would like to say we
:23:56. > :23:59.can bring them all abroad, it's just too expensive,
:24:00. > :24:04.and we couldn't sustainably fund it, so we are trying to bring
:24:05. > :24:07.treatments into the UK. With ?300,000 raised, they asked
:24:08. > :24:09.a medical panel to pick the most
:24:10. > :24:14.promising trial for Britain. They chose a vaccine from
:24:15. > :24:18.Sloan Kettering that hopes to teach a child's body
:24:19. > :24:23.to destroy cancer. Three years into the New York study,
:24:24. > :24:26.12 of the 15 children They got the vaccine, it's just a
:24:27. > :24:40.great joy to see somebody with a high`risk disease ` relapse
:24:41. > :24:44.and everyone writes them off ` and here they are disease`free, enjoying
:24:45. > :24:47.life and growing up like they ought By the end of the year, this
:24:48. > :24:51.trial will expand to the Bristol
:24:52. > :24:53.Royal Hospital for Children. Available free on the NHS,
:24:54. > :25:00.the vaccine paid for by charity. Bringing this trial over to the UK,
:25:01. > :25:02.which otherwise would operate in the USA, I think is transformational
:25:03. > :25:06.and entirely down to them. Without their funding, we would
:25:07. > :25:09.not be doing this study. but it will come 5`10 years
:25:10. > :25:15.after the event. That would be too late
:25:16. > :25:18.for these families. Although promising, the doctor
:25:19. > :25:20.understands why the NHS left
:25:21. > :25:25.the charity to buy the vaccine. How could you spend this amount of
:25:26. > :25:29.money on something that is unproven? We are going to treat 12 patients
:25:30. > :25:31.with this money. and what can be brought into the NHS
:25:32. > :25:41.without breaking the budget. But there are still 13
:25:42. > :25:43.patients out of 15 alive. than one that says
:25:44. > :25:53.three children out of 15 alive. Britain's Institute of
:25:54. > :25:56.Cancer Research welcome the charity paying for
:25:57. > :25:59.a vital trial because drug companies often see no profit in testing their
:26:00. > :26:04.best drugs on rare child cancers. Certain cancer drugs that are active
:26:05. > :26:13.in adult treatments are not required to be tested in children
:26:14. > :26:15.and therefore are not available Less than 25%
:26:16. > :26:20.of drugs have reached children. That is frustrating
:26:21. > :26:30.for clinicians and parents. Lilly is well and back home, but
:26:31. > :26:38.it hasn't been all plain sailing. The American doctors that reversed
:26:39. > :26:43.the NHS's terminal diagnosis asked only that the UK then provide them
:26:44. > :26:50.with regular, simple MRI scans. We've come back and thinking follow
:26:51. > :26:56.up with just MRI and they were saying, "No, we don't do that over
:26:57. > :27:03.here." The best you can do for that child
:27:04. > :27:05.is to carry out a few tests every 3`4
:27:06. > :27:14.months for a couple of years so that if you find something, it's
:27:15. > :27:17.a better chance Charity had raised over
:27:18. > :27:22.?1 million to save Lilly but the NHS
:27:23. > :27:25.wasn't supplying a ?1,000 scan. Only after the MacGlashen's MP
:27:26. > :27:26.demanded it It was really difficult to trust
:27:27. > :27:37.the British doctors again but a plan has come up,
:27:38. > :27:43.and now things are a lot better. She has
:27:44. > :27:45.changed the protocol here and it's amazing that they are starting
:27:46. > :27:52.to bring the treatment over here. They are getting the latest, most
:27:53. > :27:59.advanced. Not all trials succeed,
:28:00. > :28:04.but it's little miracles like Lilly that now put so much hope
:28:05. > :28:09.on the one in Bristol. I just love watching her love
:28:10. > :28:24.life ` I could ask for nothing more. It is wonderful to see that Lilly is
:28:25. > :28:30.doing so well. That is it from saffron warden. You can get in touch
:28:31. > :28:36.with us... We are back on at the usual time next week of 7:30pm. I
:28:37. > :28:42.will see you then. Goodbye. Next week, Inside Out goes undercover to
:28:43. > :28:45.expose the biggest scam in the pensions industry that can leave
:28:46. > :28:50.victims penniless. Sometimes you feel that the only way to get out of
:28:51. > :28:54.this misery, is to commit suicide. We reveal why so many people have
:28:55. > :29:01.turned their backs on pensions. And I will