:00:00. > :00:00.The scams costing our elderly billions every year.
:00:00. > :00:11.Pensioners are being targeted by devious scams and
:00:12. > :00:21.Criminals refer to these people as suckers,
:00:22. > :00:24.people they can go to and target to take money off.
:00:25. > :00:27.After the threat of a massive storm surge, what is the
:00:28. > :00:28.way forward for our coastal communities?
:00:29. > :00:35.And Milton Keynes was a vision for the future,
:00:36. > :00:41.Revealing the stories that matter closer to home,
:00:42. > :01:07.Just over a week ago, the coast here was being
:01:08. > :01:12.First, our elderly are being conned out of
:01:13. > :01:21.their money and we discovered the problem is getting worse.
:01:22. > :01:29.What I'm working on at the moment is a scams
:01:30. > :01:33.We are visiting consumers in their homes to give them advice
:01:34. > :01:41.It is prevalent as we have so many older consumers in Suffolk.
:01:42. > :01:58.Leslie has come to see 67 your old John Pearce.
:01:59. > :02:06.He has spent thousands of pounds responding to scam mail.
:02:07. > :02:08.These plastic bags contain just a few weeks' worth.
:02:09. > :02:10.Catalogues, letters, an important reminder.
:02:11. > :02:13.If they tell you you have won a lot of money...
:02:14. > :02:39.This is a sort of thing we're talking about.
:02:40. > :02:42.It is designed to make you excited about receiving the letter.
:02:43. > :02:57.The only thing you have to do is order a significant amount of
:02:58. > :02:59.product from our little catalogue that you can't live without.
:03:00. > :03:01.Then you will get entered into the prize
:03:02. > :03:05.So what are the chances of winning big money
:03:06. > :03:13.Well, according to Leslie pretty much non-existent.
:03:14. > :03:16.Trading Standards say they are struggling to cope
:03:17. > :03:19.Research shows the typical victim is aged around 74,
:03:20. > :03:23.lives alone and is losing an average of four and a half thousand pounds
:03:24. > :03:28.Scam victims like John often end up buying products they don t need just
:03:29. > :03:30.so they can be entered into the prize draw.
:03:31. > :03:33.John has bought loads of medicinal creams and supplements that
:03:34. > :03:37.Lesley is worried they may even be unsafe.
:03:38. > :03:41.You have a stash of these in the garage?
:03:42. > :03:55.If you do not know what is in it, especially with your health
:03:56. > :04:06.Do you even know if you can take it with your medical condition?
:04:07. > :04:22.The fear is that scams are now reaching epidemic proportions
:04:23. > :04:33.and the cost is estimated at a staggering ?3.5 billion a year.
:04:34. > :04:36.This conference in Ipswich is trying to raise awareness of scamming
:04:37. > :04:38.and to see what can be done to stop it.
:04:39. > :04:47.If you have lists of people's names, you can sell those and if you have
:04:48. > :04:50.lists of vulnerable people, that is worth more.
:04:51. > :04:53.People trade on the dark Internet what we call suckers list.
:04:54. > :05:07.It is how criminals refer to these people.
:05:08. > :05:10.They are referred to as suckers, people they
:05:11. > :05:14.I get the impression that it is something that is almost
:05:15. > :05:15.a crime that is going on behind closed
:05:16. > :05:19.We do not know just how widespread it is.
:05:20. > :05:21.For all sorts of reasons, people are the targets of
:05:22. > :05:25.So embarrassed that they were conned that we do not tell anybody.
:05:26. > :05:27.I think we would begin to realise that there
:05:28. > :05:30.is a whole other group of people out there who are very lonely elderly
:05:31. > :05:33.people who are so isolated from the community that some of us
:05:34. > :05:38.To try to combat the problem of scams a national scam
:05:39. > :05:44.Using information from the sucker list they tell local trading
:05:45. > :05:46.standards teams who s at risk of being conned.
:05:47. > :05:51.But Inside Out has discovered that while the names of more than 80
:05:52. > :05:54.thousand people have been passed on, only a fraction of that number
:05:55. > :05:56.have received visits from trading standards officers.
:05:57. > :05:58.Suffolk Trading Standards have been working with
:05:59. > :06:10.Suffolk Trading Standards have had 1,507 scam victims referred to them
:06:11. > :06:13.but just 132 of those have been visited by a trading
:06:14. > :06:18.It might not be very impressive, but the work
:06:19. > :06:22.We contacted every single person in writing.
:06:23. > :06:29.We followed up with phone calls where there was a phone number
:06:30. > :06:33.The 132 visits where were we made definite contact and the individual
:06:34. > :06:38.wanted or gave permission for us to visit.
:06:39. > :06:40.We also did nearly 200 telephone referrals where we spoke
:06:41. > :06:45.Unfortunately, a lot of people had died,
:06:46. > :06:47.a lot of people had moved away
:06:48. > :06:48.and a large proportion had moved into care.
:06:49. > :06:51.We could do far more if we had resourcing.
:06:52. > :06:53.Our department is very effective at what it does.
:06:54. > :06:55.I see us as being very small but very impactful.
:06:56. > :06:58.But with every else these days budgets rule the roost.
:06:59. > :07:17.Our research has revealed Suffolk is not alone is having
:07:18. > :07:29.Do you have any post? J McKenzie had been the victim of scam may several
:07:30. > :07:40.years. ?15,500 ready and waiting. It years. ?15,500 ready and waiting. It
:07:41. > :07:45.is not. What is your take on it? They told me it was waiting and
:07:46. > :07:53.never heard another word. Does it never heard another word. Does it
:07:54. > :07:56.occur to you that there is a serious organised crime who are gangs
:07:57. > :08:02.setting up? It would worry me very much. I am a fairly trusting person
:08:03. > :08:08.and I always thought when people see, we are offering you this, and
:08:09. > :08:12.it comes, I think it is genuine. I thought this was another company
:08:13. > :08:18.trying to make its money. Then you came along and told me it is a lot
:08:19. > :08:21.of rubbish and since then, I have been telling them up. Well Jill has
:08:22. > :08:24.stopped responding to scam mail, stopped responding to scam mail,
:08:25. > :08:29.Leslie is hoping that John Pearce Leslie is hoping that John Pearce
:08:30. > :08:33.will also stop wasting his money. As far as consumers are concerned, we
:08:34. > :08:40.are saying do not be silly. You have been taken in by conmen who write
:08:41. > :08:44.material is intended to make you material is intended to make you
:08:45. > :08:49.part with your are in a full stop it happens to all people, rich people
:08:50. > :08:56.good cash for that. Because you have good cash for that. Because you have
:08:57. > :09:01.definitely one? What is that. John's home is full of boxes of things he
:09:02. > :09:06.paid for hoping to win a prize. Most of these boxes have never been
:09:07. > :09:11.opened. Do you need all this? You don't, do you? Leslie will be
:09:12. > :09:16.sure he does not lose any more of sure he does not lose any more of
:09:17. > :09:22.his money. I'm angry on his behalf. He has been taken in by companies
:09:23. > :09:26.selling overpriced, potentially unsafe products to somebody who
:09:27. > :09:35.thinks they are in with a chance of winning a significant prize. I
:09:36. > :09:38.believe you cannot have people in business who say you are going to
:09:39. > :09:43.win but you're not likely to win because there is no draw or nothing.
:09:44. > :09:45.It is just one big con. I wish they would tell me that because it could
:09:46. > :09:49.have saved me a lot of money. If there is something you think
:09:50. > :09:53.we should be looking in to on the You're watching
:09:54. > :10:00.Inside Out for the east We look back at
:10:01. > :10:03.the history of Milton In my view, the city has been
:10:04. > :10:14.an outstanding success. So many of my friends
:10:15. > :10:16.take the mickey out of I have great parks,
:10:17. > :10:19.great everything. It was a huge relief just over a one
:10:20. > :10:28.week ago when the storm surge on Friday the 13th was not as bad
:10:29. > :10:33.as some Powerful waves crashed
:10:34. > :10:36.onto the coast. While east escaped
:10:37. > :10:38.serious damage this time, we are asking
:10:39. > :10:50.for how much longer? I really wish I could convey
:10:51. > :10:56.to you just how powerful this swell is appearing here at the beach
:10:57. > :10:59.at Hemsby, with these waves crash onto the beach with the winds
:11:00. > :11:02.blowing down the north sea. Now you might find this hard
:11:03. > :11:09.to believe but where I m standing, three years ago,
:11:10. > :11:11.there was a house here. It was the home of Jackie
:11:12. > :11:15.and Steve Connolly and on the night of the storm surge, December 2013,
:11:16. > :11:18.their house along with a number of others houses in Hemsby
:11:19. > :11:20.were lost to the sea. It was one of the most dramatic
:11:21. > :11:41.incidents seen along the east coast coast in recent years -
:11:42. > :11:44.six homes were washed into the sea, Now, three years on from that
:11:45. > :11:57.fateful night there s a real concern it could happen all over again
:11:58. > :12:00.and not too far from here down on the Marrams the remaining houses
:12:01. > :12:03.are being evacuated. But not everyone here is taking
:12:04. > :12:13.the advice to leave their homes. I'm spending the day with local
:12:14. > :12:15.resident Paul Ray who's decided to stay put,
:12:16. > :12:24.despite his home being just Are you worried living here? A
:12:25. > :12:31.little but not a lot. I am not going to leave my home. I will stay here.
:12:32. > :12:35.The wife will stay here too. I want to make sure everything is OK and if
:12:36. > :12:41.everything is OK, I will stay here. If things are dodgy and it starts
:12:42. > :12:47.ticking the sand and dunes away, I have somewhere to go to. Are you
:12:48. > :12:52.ensured? Yes, I am insured. I do not want to lose the place. Obviously
:12:53. > :12:55.what happened three years ago with people who lost their homes here,
:12:56. > :13:01.that must be firmly in your mind when you get storms like this. I
:13:02. > :13:05.will never forget it. I was part of the crew who made some materials
:13:06. > :13:12.from one of the bungalows down here. It will stick with me all the time.
:13:13. > :13:16.We're it is a one off and a piece of land is taken away, I will just keep
:13:17. > :13:24.my fingers crossed and keep my eye on it. You cannot believe how cold
:13:25. > :13:28.it is right now but if you live in a place like this, the three things
:13:29. > :13:33.you are going to worry about are things like this. You have a spring
:13:34. > :13:37.tide, so lots of the water coming down the north sea and if you have a
:13:38. > :13:41.high tide that converges with strong winds, you are really going to worry
:13:42. > :13:45.because the wind behind all this water coming down the north sea
:13:46. > :13:52.creates a surge and then crashes into where people live. Hemsby was
:13:53. > :13:57.not alone for feeling the worse. Along the east coast, people were
:13:58. > :14:01.anxiously awaiting the tidal surge. At the ferry they were doing what
:14:02. > :14:05.they could to prepare for flooding. Along the coast at J Wicken Essex,
:14:06. > :14:12.people were being advised to leave their homes and get shelter. In
:14:13. > :14:17.Great Yarmouth, the council were providing sandbags and emergency
:14:18. > :14:26.services warned 5000 homes and it to be evacuated. 17th severe flood
:14:27. > :14:35.warnings were in place. The highest alert, meaning danger to life.
:14:36. > :14:38.Cromer was one of the first places to feel the full brunt of the surge?
:14:39. > :14:41.on shore winds worsened the effect of the high tide.
:14:42. > :14:44.Twenty five miles away at Hemsby residents were anxiously
:14:45. > :14:49.waiting their turn to be hit by the tidal surge.
:14:50. > :14:51.I'm back with Paul to check on the state
:14:52. > :14:55.The winds not inshore here, things might be OK.
:14:56. > :15:01.That is a long way up there now. You can see the concrete box that they
:15:02. > :15:05.put into thousand and 13. which is helping tonight,
:15:06. > :15:07.but is not efficient really, but if we didn t have those
:15:08. > :15:18.what happen, it would take another Did you think you would be spending
:15:19. > :15:24.evenings like this checking the sea? No, never. Why did you miss here in
:15:25. > :15:29.It is a lovely place to live and I It is a lovely place to live and I
:15:30. > :15:34.like it. Like many places up and down our coast today, it has been
:15:35. > :15:38.dramatic at times. A lot of fear and apprehension with what could happen
:15:39. > :15:42.with this storm surge. Thankfully, looks like it is coming to an end.
:15:43. > :15:55.Hemsby has dodged a bullet this time.
:15:56. > :15:59.The tidal surge might not have been as bad as people feared, but even
:16:00. > :16:04.Cromer in Norfolk took a real hammering.
:16:05. > :16:08.The pier and dozens of beach huts were damaged.
:16:09. > :16:13.The cost of repairs is estimated at hundreds of thousands of pounds.
:16:14. > :16:16.Two days later a man was killed in Thorpeness in Suffolk,
:16:17. > :16:19.when a cliff collapsed on top of him.
:16:20. > :16:26.A tragic reminder of just how dangerous erosion can be.
:16:27. > :16:28.In Hemsby, this time around, no homes were lost,
:16:29. > :16:31.but some sea defences were dislodged and had to be replaced.
:16:32. > :16:34.But what does the future hold for places like Hemsby,
:16:35. > :16:40.is there long term solution to protect our coastal communities?
:16:41. > :16:50.The coast is very low lying. A lot of it is below sea level. As you can
:16:51. > :16:52.see here, it is a very soft coast line and it erodes very fast when
:16:53. > :16:58.the waves hit on it. The fastest the waves hit on it. The fastest
:16:59. > :17:02.eroding coastline in Europe, Norfolk and Suffolk. How quickly is the
:17:03. > :17:06.landscape changing? Very fast. 6000 landscape changing? Very fast. 6000
:17:07. > :17:11.years ago we could have walked over to Holland here. The north sea was
:17:12. > :17:15.not here. The coast has been eroding back and back to where we are today.
:17:16. > :17:19.I think the challenge for the future is with the volatility with the
:17:20. > :17:30.weather we are seeing an increased surge is coming down the coast, that
:17:31. > :17:35.erosion will accelerate. What can be done to protect this coastline? We
:17:36. > :17:39.are already spending hundreds of millions of pounds on this coastline
:17:40. > :17:44.to maintain it and build new defences. We will continue to do
:17:45. > :17:48.that in the future. We cannot protect everyone everywhere all the
:17:49. > :17:52.time from these big surges. That is why it is so important that we do
:17:53. > :17:56.our warning and informing people when we think there is a big surge
:17:57. > :17:58.appropriate measures to protect appropriate measures to
:17:59. > :18:02.themselves. Every time there is a themselves. Every time there is a
:18:03. > :18:05.storm surges have to evacuate homes and get the emergency services
:18:06. > :18:10.involved, is it more cost-effective to build sea defences as Maggie
:18:11. > :18:13.would have to build a concrete wall which would build millions of
:18:14. > :18:19.pounds. It would be very ugly and not the sort of thing people with
:18:20. > :18:23.life. We have makeshift sea defences here. We have managed to sink some
:18:24. > :18:28.concrete here. This is the kind of thing you could help them with?
:18:29. > :18:30.Could you add my sea defences here as the Environment Agency? This is
:18:31. > :18:34.something the committee has done as something the committee has done as
:18:35. > :18:38.a pilot and the local authority is monitoring this and see whether it
:18:39. > :18:41.will work and last into the future. If you think it will put a proposal
:18:42. > :18:45.for funding and we will look at that for funding and we will look at that
:18:46. > :18:51.positively and work with them and the queue minuted to see what we can
:18:52. > :18:57.do to help. -- the community. Look at this today. A contrast to what it
:18:58. > :19:01.was like during the storm surge. It was not as bad as people thought it
:19:02. > :19:05.could have been but lots of sand has lost from the sand dunes, which
:19:06. > :19:09.means the houses are more at risk than ever. When a storm surge is
:19:10. > :19:13.forecast, you are always going to fear the worst.
:19:14. > :19:15.On this very day in 1967, the new town of Milton Keynes
:19:16. > :19:19.It was designed to relieve the pressure
:19:20. > :19:21.on housing in London and to
:19:22. > :19:23.give Buckinghamshire a commercial centre.
:19:24. > :19:26.Sean Peel has been to meet some of the people involved in the
:19:27. > :19:37.Milton Keynes, famous for its concrete cows
:19:38. > :19:46.That is just headline fodder, there is much more to Milton Keynes.
:19:47. > :19:48.I have come here to meet the people who shaped
:19:49. > :19:50.the place, the people who
:19:51. > :19:54.Also the people who think the original plans
:19:55. > :20:03.At the moment, most of it is still farmland.
:20:04. > :20:08.The last harvest before a new town was sown.
:20:09. > :20:10.This 1973 film shows the lie of the land
:20:11. > :20:18.It is home to a quarter of a million people,
:20:19. > :20:22.with plans to add another 100,000 in the next ten years.
:20:23. > :20:25.The plan here shows a gridiron of roads.
:20:26. > :20:27.Master planner Fred Roach designed the town
:20:28. > :20:36.Wide roads and borders, pathways and cycle
:20:37. > :20:42.routes, car friendly, people friendly.
:20:43. > :20:49.American Lee Shostak was one of the original
:20:50. > :20:53.On Milton Keynes in 1971 and ended up
:20:54. > :21:01.working for the development corporation.
:21:02. > :21:04.What more can a planner ask them to be involved in building a
:21:05. > :21:10.In my view, the city has been an outstanding success.
:21:11. > :21:13.There were a few things we could have done better.
:21:14. > :21:15.Some of the housing could have been built to
:21:16. > :21:20.We still do not have a good public transport system.
:21:21. > :21:26.Something that defines Milton Keynes is the number
:21:27. > :21:29.of trees, intended to give it a feeling of being
:21:30. > :21:39.Fred Roach told his team, we cannot afford to build Venice,
:21:40. > :21:51.40% is green space, perfect for this walking club who have plenty to say
:21:52. > :21:56.about what works and what does not. Like the buses. It is very hard on a
:21:57. > :22:00.grid to run the bus system that is efficient. I think in London they
:22:01. > :22:06.buses on. I do not think anybody can buses on. I do not think anybody can
:22:07. > :22:12.afford to do that here. I like the openness of the grid squares, that
:22:13. > :22:17.is one of the defining features. There is a nice walk you can do from
:22:18. > :22:22.is near your front door is. We met is near your front door is. We met
:22:23. > :22:28.the planners in 79 and it was winter and quite stark. We said, I want to
:22:29. > :22:34.be here in 20 years' time and we're here 35 years later and it is
:22:35. > :22:40.looking gorgeous. What about the people who live here? Former world
:22:41. > :22:43.Badminton champion Gail arrived in Milton Keynes 15 years ago because
:22:44. > :22:48.the National badminton headquarters is based here. When she stopped
:22:49. > :22:53.playing to start a family, she stayed. Milton Keynes is one of the
:22:54. > :22:58.best places for families. I am spoilt for choice and so many of my
:22:59. > :23:03.friends take the Mickey out of me for being in Milton Keynes.
:23:04. > :23:07.Actually, I have this. Fantastic schools around the corner from my
:23:08. > :23:11.house, great parks, great everything. It really is so family
:23:12. > :23:20.centred now. Why would I want to leave? My kids are going to grow up
:23:21. > :23:28.and Milton Keynes and be proud to be from Milton Keynes. It is about what
:23:29. > :23:33.they need and what they would like. Fred Roach, the father of Milton
:23:34. > :23:36.about buildings or design, it would about buildings or design, it would
:23:37. > :23:43.be about the people and the people who live here by and large really
:23:44. > :23:47.love it. There are some who feel the plans have been ruined. Where we are
:23:48. > :23:53.standing now is the site for the new Central area. The sinner that people
:23:54. > :23:58.forget we existed, we are only an agency, the sinner it will mean the
:23:59. > :24:03.people who live in Milton Keynes have adopted their own city. We have
:24:04. > :24:11.been forgotten to soon according to feel. He is a fierce defender of the
:24:12. > :24:16.original plans. He feels it might become like any other city. The
:24:17. > :24:21.principles of the original masterplan were brilliant. However,
:24:22. > :24:27.sadly, the people of Milton Keynes have been betrayed. The people who
:24:28. > :24:33.are now in charge and have been in charge for the last 20 years or so,
:24:34. > :24:37.bit by bit, death by 1000 cuts, destroyed the very thing that made
:24:38. > :24:43.Milton Keynes extremely special and a very user friendly city. He at the
:24:44. > :24:48.hub, really narrowed the Boulevard from 75 to 40 metres, filled in
:24:49. > :24:53.underpasses sort that pedestrians are forced to cross the road at risk
:24:54. > :24:59.and hold up all the traffic, you lot of the time now there are traffic
:25:00. > :25:02.jams. It is much harder. There has been a lot of pretending. We are
:25:03. > :25:04.doing the same thing. No, you are doing the same thing. No, you are
:25:05. > :25:28.not. We are not fooled. Unlike Gail, a newcomer, Simon moved
:25:29. > :25:33.here in 1978 when he was just four years old. Simon loved growing up
:25:34. > :25:37.here and now links with his wife Hannah and two children, close to
:25:38. > :25:39.where he used to play. Milton Keynes was great as a kid because it was
:25:40. > :25:44.all open. I remember most summer all open. I remember most summer
:25:45. > :25:48.holidays we would be outside and my dad to me fishing for the first
:25:49. > :25:53.time. That was it, really, I spent most of my summer 's fishing. There
:25:54. > :25:56.is more sea front here than in Brighton with all the different
:25:57. > :26:03.lakes and canals. Yes, it was fantastic. I think there are a lot
:26:04. > :26:08.of things we've had to wait for. The snow dome is only 12 years old. That
:26:09. > :26:14.was a new development. We did not get a decent sized cinema until the
:26:15. > :26:18.1980s. The football stadium was only ten years old. No professional
:26:19. > :26:24.sport, apart from the ice hockey. We wait but when things come, they tend
:26:25. > :26:29.than they would have been somewhere than they would have been somewhere
:26:30. > :26:37.else. Is there to early for there to be a Milton Keynes type? A
:26:38. > :26:44.character. I think people in their character. I think people in their
:26:45. > :26:51.30s and 40s and people we grew up with, they would say yes, I am from
:26:52. > :26:55.Milton Keynes. We are adaptable. Everything changes. We could drive
:26:56. > :27:00.out to the edge of the city one weekend and it is not a road
:27:01. > :27:08.junction there and then there is a roundabout. OK, that is new. That is
:27:09. > :27:12.made Milton Keynes part of the made Milton Keynes part of the
:27:13. > :27:17.landscape. A garden city in all but name. Compared to the lack of
:27:18. > :27:26.Colchester, Cambridge built on centuries old foundations. It is a
:27:27. > :27:32.mere toddler. A 50-year-old toddler, just finding their feet. My children
:27:33. > :27:36.are going to say, I am from Milton Keynes and I am really proud. Have a
:27:37. > :27:43.real voice of what they want. I feel a bit wanted when I read development
:27:44. > :27:48.plans and expansion plans, the huge. I think it is in danger of growing a
:27:49. > :27:54.bit too quickly. 200 years from now when you come back to Milton Keynes,
:27:55. > :28:02.what will you find? You will find the landscaping, the city 's trees
:28:03. > :28:08.and parks will be even better, more luxurious. Our city's landscaping is
:28:09. > :28:15.the gift that keeps on giving. I love that. I never knew people from
:28:16. > :28:21.Milton Keynes were called milk and beans. Next week, the incredible
:28:22. > :28:25.story of the work of art found behind another. It is like something
:28:26. > :28:35.out of a movie. You can get in touch with me... That is it from
:28:36. > :28:40.Lowestoft. I will see you next week. Goodbye. Also next week, the women
:28:41. > :28:49.who face abuse because they were Islamic dress. It should not give
:28:50. > :28:53.people the chance to define new like you are worthless. What it is like
:28:54. > :29:04.when you take over the care of relatives and loved ones.
:29:05. > :29:08.Hello, I'm Riz Lateef with your 90 second update.