0:00:01 > 0:00:05Women living in fear because of their religion.
0:00:05 > 0:00:10We meet the women who face abuse because they wear Islamic dress.
0:00:10 > 0:00:15It's just clothes, it's just a piece of cloth.
0:00:15 > 0:00:22It shouldn't give the people the chance to define you as worthless.
0:00:22 > 0:00:24What's it like when you take over the care
0:00:24 > 0:00:25of relatives and loved ones?
0:00:25 > 0:00:27Who is accountable, do you speak to the agency,
0:00:27 > 0:00:29do you speak to social services?
0:00:29 > 0:00:33I was going around in so many circles, it was so frustrating.
0:00:33 > 0:00:36And how a discovery in Norwich set the art world on a quest
0:00:36 > 0:00:39for a missing part of a painting.
0:00:39 > 0:00:42To be the person who discovered it is rather exciting,
0:00:42 > 0:00:46it doesn't happen every day.
0:00:47 > 0:00:49Revealing the stories that matter closer to home,
0:00:49 > 0:00:52that's tonight's Inside Out.
0:01:03 > 0:01:05Hello, welcome to Cambridge.
0:01:05 > 0:01:10It's a sad fact that hate crime in this country is on the rise.
0:01:10 > 0:01:14Now, the Government says it's putting more money into stopping
0:01:14 > 0:01:17it, but what it really like for the women who stopped going
0:01:17 > 0:01:20out and don't know whether they can follow their religion as they like?
0:01:20 > 0:01:26Sophie Sulehria has been to Luton to see what can be done
0:01:26 > 0:01:27to tackle Islamophobia.
0:01:27 > 0:01:29Nishrat Islam is a student studying fashion and business
0:01:29 > 0:01:39at Hertfordshire University.
0:01:46 > 0:01:48She is Muslim and from Luton.
0:01:48 > 0:01:50And she's at crossroads with her religion about whether to
0:01:50 > 0:01:52cover her hair and her face.
0:01:52 > 0:01:54I dress really modest, I make sure that buy
0:01:54 > 0:01:55clothes are all baggy.
0:01:55 > 0:01:57You can see, like, I wear baggy tops, I make sure
0:01:57 > 0:02:00I wear baggy jumpers, I wear skirts so it
0:02:00 > 0:02:01is covering stuff.
0:02:01 > 0:02:02I really like dressing modest.
0:02:02 > 0:02:05I'm still 18 and I'm still young so I am trying to find myself
0:02:05 > 0:02:08and I don't know if I will find myself in the next three years
0:02:08 > 0:02:11or probably four years, and I don't know whether I am
0:02:11 > 0:02:13going to wear the hijab or the niqab, even.
0:02:13 > 0:02:16With me, my family have come over from Pakistan in the '50s
0:02:16 > 0:02:19and my dad's family are Muslim and I've made a decision not
0:02:19 > 0:02:22to wear, not to cover but I also understand that debate and dilemma
0:02:22 > 0:02:23about whether to or not.
0:02:23 > 0:02:27It's a big decision for niche rat and part of the reason she's unsure
0:02:27 > 0:02:29is because she went out wearing the niqab and three men
0:02:29 > 0:02:30hurled abuse at her.
0:02:30 > 0:02:34It's now put her off.
0:02:34 > 0:02:36In a day, I experienced all that.
0:02:36 > 0:02:44Imagine how the girls and the women who wear the niqab
0:02:44 > 0:02:45every day must feel.
0:02:45 > 0:02:47And they must ignore this, they must think its normal
0:02:47 > 0:02:49but it's not normal, they shouldn't
0:02:49 > 0:02:50experience that at all.
0:02:50 > 0:02:52Members of my family cover their heads and I understand
0:02:52 > 0:02:54that as a sign of devotion to their faith.
0:02:54 > 0:03:03But what I want to understand is why the niqab and hijab are causing such
0:03:03 > 0:03:05animosity and what can be done to allow Muslim women
0:03:05 > 0:03:07to practice their faith without fear of abuse.
0:03:07 > 0:03:10Some women wear a headscarf to cover their head and hair.
0:03:10 > 0:03:15This is the hijab.
0:03:15 > 0:03:18While others wear a niqab, which also covers their face.
0:03:18 > 0:03:21They are worn as a symbol of modesty and devotion to their faith.
0:03:21 > 0:03:24But recently, women who cover have been abused and this is on the rise.
0:03:24 > 0:03:33In the last 12 months in Bedfordshire, there were over 800
0:03:33 > 0:03:35hate crimes reported, but police believe this is only
0:03:35 > 0:03:37a fraction of the true number committed, especially when it
0:03:37 > 0:03:46comes to Islamophobia.
0:03:46 > 0:03:49Jahira has lived in Luton for over 40 years, but it is the escalation
0:03:49 > 0:03:52of terror attacks abroad that has led her to receiving abuse here.
0:03:52 > 0:03:57So have you noticed a direct correlation, then, between a world
0:03:57 > 0:03:58atrocity like a terrorist attack...
0:03:58 > 0:04:02Yeah, like after the Paris attack, I was in town, I was just doing
0:04:02 > 0:04:07shopping for my children and this man came up to me and he picked
0:04:07 > 0:04:12up my niqab, which is this, he picked it up and it really,
0:04:12 > 0:04:16really did throw me, I was so scared.
0:04:16 > 0:04:26For a very long time, I did not go to the town by myself.
0:04:28 > 0:04:31And because I stopped, even now, I hardly, hardly ever go,
0:04:31 > 0:04:32maybe twice a year.
0:04:32 > 0:04:34It brought this fear in me and for a while,
0:04:34 > 0:04:38I avoided it and then I got used to not going out so much.
0:04:38 > 0:04:40But hearing that story, to me, it sounds like he violated you,
0:04:40 > 0:04:46that's how I respond to that and for me, I think it is just
0:04:46 > 0:04:47as important a crime as being attacked, punched
0:04:47 > 0:04:53and whatever else.
0:04:53 > 0:04:55You know, it was not expected, it was so unexpected.
0:04:55 > 0:04:58Jahera didn't report it as she thought the police
0:04:58 > 0:05:02would see it as trivial.
0:05:02 > 0:05:05She has since learned to drive to avoid walking to places.
0:05:05 > 0:05:12But even this is causing problems.
0:05:12 > 0:05:14Say like, if I'm driving somewhere, you know, I do get abuse.
0:05:14 > 0:05:17Sometimes I ignore it, sometimes it makes me cross and I do
0:05:17 > 0:05:20open a window and I do shout back at them.
0:05:20 > 0:05:23Because it is just so frustrating, it does frustrate you and I am
0:05:23 > 0:05:24only human, you know?
0:05:24 > 0:05:26As we chat, it becomes clear that this seems
0:05:26 > 0:05:28to happen all the time.
0:05:28 > 0:05:31So, Jahera, sorry...
0:05:31 > 0:05:34Until we spoke just now, you are essentially telling me that
0:05:34 > 0:05:37you didn't realise how much animosity you have come up
0:05:37 > 0:05:40against wearing what you wear?
0:05:40 > 0:05:43Yes, it seems like I am finding out myself.
0:05:43 > 0:05:44Today?
0:05:44 > 0:05:46Yes.
0:05:46 > 0:05:51Because, you know, I haven't really spoken about it to anyone.
0:05:52 > 0:05:56Like Jahera, Nishrat also didn't report what happened
0:05:56 > 0:05:59to her to the police, but she has decided to give wearing
0:05:59 > 0:06:01the niqab another try.
0:06:01 > 0:06:03This time, she's going to ask shoppers in Luton
0:06:03 > 0:06:10what they think of her dress.
0:06:10 > 0:06:12It may help make her mind up.
0:06:12 > 0:06:15Can I ask you what you think of this attire?
0:06:15 > 0:06:16I don't agree with it.
0:06:16 > 0:06:17OK.
0:06:17 > 0:06:18Hi...
0:06:18 > 0:06:19Oh, right.
0:06:19 > 0:06:21SHE LAUGHS
0:06:21 > 0:06:22Oh, God.
0:06:23 > 0:06:28Can I ask you what you think of the niqab, what I wearing?
0:06:28 > 0:06:31Can I ask you what you think of the niqab, what I'm wearing?
0:06:31 > 0:06:32What you think of it?
0:06:32 > 0:06:33It looks all right.
0:06:33 > 0:06:34Really?
0:06:34 > 0:06:36Because a lot of people hate on this.
0:06:36 > 0:06:40So I want to know if I should wear this in the future or not?
0:06:40 > 0:06:41Is this the right decision for me?
0:06:41 > 0:06:43You don't want to hide your face, do you?
0:06:43 > 0:06:44Huh?
0:06:44 > 0:06:47You don't want to hide your face, do you?
0:06:47 > 0:06:49Really.
0:06:49 > 0:06:51Because what you're doing there, you're hiding your face.
0:06:51 > 0:06:54I'm hiding my face?
0:06:54 > 0:06:56What, I would be better like this?
0:06:56 > 0:07:03Would I be better like this?
0:07:03 > 0:07:03Course you would.
0:07:03 > 0:07:04Hi, Nishrat.
0:07:04 > 0:07:05How was that?
0:07:05 > 0:07:07What were people's reactions like?
0:07:07 > 0:07:08It was mixed.
0:07:08 > 0:07:09It was mixed emotions.
0:07:09 > 0:07:15Some people were OK and they were respectable,
0:07:15 > 0:07:16Some people were OK and they were respectful,
0:07:16 > 0:07:19but some people wouldn't even look me in the eye and wouldn't
0:07:19 > 0:07:22engage with me at all, they just walked away, really rude.
0:07:22 > 0:07:24Today, Daniel McHugh does his usual round of community policing.
0:07:24 > 0:07:25Very good policing, excellent.
0:07:25 > 0:07:29He's well-known across this part of Luton and sometimes
0:07:29 > 0:07:32work with Rahana Faizal, who campaigns for women's rights.
0:07:32 > 0:07:35They both deal with hate crime complaints.
0:07:35 > 0:07:39Their focus is to get more Muslim women like Nishrat
0:07:39 > 0:07:48and Jahera to report abuse.
0:07:48 > 0:07:49It so important to report.
0:07:49 > 0:07:51I think it's become so normalised for some women.
0:07:51 > 0:07:52It's almost accepted.
0:07:52 > 0:07:55Although hate crime conviction rates are going up, this isn't the case
0:07:55 > 0:07:57for abuse against Muslim women.
0:07:57 > 0:08:00Obviously, it's important to report these hate crimes,
0:08:00 > 0:08:05but then once they are reported, are they ever brought to court,
0:08:05 > 0:08:07are people ever convicted of a hate crime?
0:08:07 > 0:08:08What happens next?
0:08:08 > 0:08:10Well, the conviction rate for Bedfordshire
0:08:10 > 0:08:10police is very high.
0:08:10 > 0:08:14The people that report a hate crime, they went to court, 88% was how big
0:08:14 > 0:08:17the conviction rate was, so it is almost nine
0:08:17 > 0:08:20out of every ten.
0:08:20 > 0:08:25We are talking about Islamophobia in particular and is that targeted?
0:08:25 > 0:08:32They are hard to prove, as well, because often somebody
0:08:32 > 0:08:35is shouted at in the street, a scarf taken off, so it is not
0:08:35 > 0:08:38necessarily things that have been seen and when I speak to women,
0:08:38 > 0:08:41I acknowledge that it's possible that this will never go to court.
0:08:41 > 0:08:45But there is again a narrative saying that Islamophobia isn't real
0:08:45 > 0:08:47and this is not happening.
0:08:47 > 0:08:50What I've realised from my time here is that reporting hate crime
0:08:50 > 0:08:53is important if we want to stop it from happening in the future,
0:08:53 > 0:08:56but what's also important is raising awareness of Islamophobia,
0:08:56 > 0:09:01because that is what will change people's attitudes.
0:09:01 > 0:09:04The world is full of different people, different ethnicity
0:09:04 > 0:09:06and different religious people.
0:09:06 > 0:09:10I mean, my outfit shows that I'm a Muslim and you should
0:09:10 > 0:09:13respect me for who I am.
0:09:13 > 0:09:18As for Nishrat, she is still deciding whether to cover her hair
0:09:18 > 0:09:21and face and whether she feels safe to do so.
0:09:21 > 0:09:25At the end of the day, the niqab is just clothes,
0:09:25 > 0:09:27is just a piece of cloth.
0:09:27 > 0:09:32It may define you, who you are, but it shouldn't give the people
0:09:32 > 0:09:37the chance to define you as something like
0:09:37 > 0:09:41you are worthless, like you are not worth it.
0:09:44 > 0:09:49Well, look, if that story struck a chord with you or you feel
0:09:49 > 0:09:51there's something we should be really doing on the programme,
0:09:51 > 0:09:55get in touch with me at Twitter or send me an e-mail.
0:09:56 > 0:10:00You are watching Inside Out for the East of England here on BBC One.
0:10:00 > 0:10:03Later on, we are with the experts unravelling and art mystery.
0:10:03 > 0:10:05Later on, we are with the experts unravelling an art mystery.
0:10:12 > 0:10:17There comes a time when some of us may have to make the difficult
0:10:17 > 0:10:19decision about choosing a care home for say, Mum,
0:10:19 > 0:10:20Dad, or even a partner.
0:10:20 > 0:10:25But what if you want to look at that person yourself,
0:10:25 > 0:10:28But what if you want to look after that person yourself,
0:10:28 > 0:10:30your way, even in your home?
0:10:30 > 0:10:33Jo Taylor has been to seek BBC radio presenter Sue Marchant, who decided
0:10:33 > 0:10:36Jo Taylor has been to see BBC radio presenter Sue Marchant, who decided
0:10:36 > 0:10:37to sort her mum's care herself.
0:10:37 > 0:10:39She's found it difficult but also very rewarding.
0:10:39 > 0:10:41The cosmic camper is here, 30th anniversary of Ely Folk Festival.
0:10:42 > 0:10:45Sue Marchant is a busy woman, she's out and about covering folk
0:10:45 > 0:10:51festivals and is a presenter on BBC radio Cambridgeshire.
0:10:51 > 0:10:53And at the end of her day, she's caring for her
0:10:53 > 0:10:5690-year-old mum Eleanor.
0:10:56 > 0:10:58Hello.
0:10:58 > 0:11:04Sue made the decision to move Eleanor in with her two years ago.
0:11:04 > 0:11:06I daren't say this, but I did feel sometimes,
0:11:06 > 0:11:08what is the point of living, you know?
0:11:08 > 0:11:11But then, while there is life, there's always hope,
0:11:11 > 0:11:16isn't there and that sensible thing always comes back to me,
0:11:16 > 0:11:21do you know what I mean?
0:11:21 > 0:11:26When Sue's father was dying from cancer, she promised him
0:11:26 > 0:11:27Elinor wouldn't be left alone.
0:11:27 > 0:11:30And I held his hand and just said, you know, look, dad,
0:11:30 > 0:11:33And I held his hand and just said, you know, look, Dad,
0:11:33 > 0:11:35don't worry, I'll look after mum and that is something
0:11:35 > 0:11:38don't worry, I'll look after Mum and that is something
0:11:38 > 0:11:48always stuck with me, so that's what I'm doing.
0:11:49 > 0:11:51Sue's on a mission to provide care that really is caring.
0:11:51 > 0:11:54It's about lifting her mum's spirits as well as looking
0:11:54 > 0:11:56after her physical needs are particularly as Elinor needs
0:11:56 > 0:11:58to pay for her care, so why shouldn't it be
0:11:58 > 0:11:59exactly what she wants?
0:11:59 > 0:12:02So Sue is now taking matters in hand and designing a bespoke care
0:12:02 > 0:12:03package for her mum.
0:12:03 > 0:12:05Hello, there, I'm just enquiring about care...
0:12:05 > 0:12:06She phones around the agencies.
0:12:06 > 0:12:11?20 in the week and 22 at the weekends, but it
0:12:11 > 0:12:13would have to be, what, three one-hour calls or three
0:12:13 > 0:12:16hours at a time?
0:12:16 > 0:12:18One of them can only do a three-hour call at ?20 per hour
0:12:18 > 0:12:20because of travelling time.
0:12:20 > 0:12:23That will mean ?60 a call and Sue needs at least two a day.
0:12:23 > 0:12:25That's unbelievable.
0:12:25 > 0:12:29Right, let's try another one.
0:12:29 > 0:12:32Some of the agencies are so expensive, she looks
0:12:32 > 0:12:33at hiring an independent care.
0:12:33 > 0:12:35at hiring an independent carer.
0:12:35 > 0:12:37Her neighbour works as one but he is fully booked.
0:12:37 > 0:12:39He is willing to give advice, though.
0:12:39 > 0:12:40What about these checks, then?
0:12:40 > 0:12:42Would they already have that?
0:12:42 > 0:12:45Do you do yours annually or would I have to do that?
0:12:45 > 0:12:47It is the employer's responsibility to get the checks done.
0:12:47 > 0:12:51Sue will have to take on all the admin of an employer, such
0:12:51 > 0:12:53as insurance or criminal checks.
0:12:53 > 0:12:56Simon spent eight years working in a care home so he knows
0:12:56 > 0:12:59all about paperwork, but not any more.
0:12:59 > 0:13:02I was able to get rid of a lot of the administration,
0:13:02 > 0:13:05the bureaucracy and I was able to just focus on my clients
0:13:05 > 0:13:08and the family, 100% of the time from when I started
0:13:08 > 0:13:10to when I finished.
0:13:10 > 0:13:13And that kind of rekindled my kind of love for caring,
0:13:13 > 0:13:17because I was actually caring, rather than being bogged down.
0:13:17 > 0:13:19Having done the research, it's decision time.
0:13:19 > 0:13:22Sue has worked out costings for all the options to come up
0:13:22 > 0:13:24with a monthly figure.
0:13:24 > 0:13:25Council?
0:13:25 > 0:13:29The council was ?925.10p.
0:13:30 > 0:13:33Next is agency.
0:13:33 > 0:13:36And this is the one that only does three hour calls.
0:13:36 > 0:13:39That comes to ?3360 a month.
0:13:39 > 0:13:41Blimey, OKed.
0:13:41 > 0:13:42Blimey, OK.
0:13:42 > 0:13:44And personal assistant.
0:13:47 > 0:13:49This is just for the hours Sue needs but some will only
0:13:49 > 0:13:51want to be full-time.
0:13:51 > 0:13:53And then we've got, finally, care home.
0:13:53 > 0:13:56?3600 a month.
0:13:57 > 0:13:58Your package?
0:13:58 > 0:14:00My package...
0:14:08 > 0:14:12So what is Sue's package?
0:14:12 > 0:14:13She's found an agency that actually does hour-long visits
0:14:13 > 0:14:15and because Sue is designing this
0:14:15 > 0:14:18herself, she also built in some social calls from the Age UK warden
0:14:18 > 0:14:19and a friend.
0:14:19 > 0:14:22It's time to put the care package into action and Sue is keeping
0:14:22 > 0:14:24a diary of how it's going.
0:14:24 > 0:14:27At the end of the first week, it seems to have gone quite well.
0:14:27 > 0:14:30The morning carer who has been coming is an absolute delight,
0:14:30 > 0:14:31very caring.
0:14:31 > 0:14:35When the bed was in a state, she had taken the sheet up and put
0:14:35 > 0:14:36it in cold water to soak.
0:14:36 > 0:14:38What did you have for your tea?
0:14:38 > 0:14:41So far, so good, but there's still the odd niggle.
0:14:41 > 0:14:44You've got quite a lot of potato on your plate.
0:14:44 > 0:14:47That's what she's given me.
0:14:47 > 0:14:50Having checked in the bin, she's given you a whole pack.
0:14:50 > 0:14:51Of mashed potato.
0:14:51 > 0:14:54You know, that normally does you two portions, doesn't it,
0:14:54 > 0:14:55a whole pack of potato?
0:14:55 > 0:14:58So that's a waste.
0:14:58 > 0:15:00But on the whole, the care is good.
0:15:00 > 0:15:04Because Sue is managing her mum's care, if her mum's health changes,
0:15:04 > 0:15:07it's down to Sue to arrange any changes in her care package.
0:15:09 > 0:15:12Suddenly, Elinor is taken to hospital.
0:15:12 > 0:15:15My mum was brought in last night, Elinor Walker.
0:15:15 > 0:15:19Elinor has severe stomach ache and got problems.
0:15:19 > 0:15:21Elinor has severe stomach ache and gut problems.
0:15:21 > 0:15:23Sue wants to find out when she can bring her home.
0:15:23 > 0:15:26No, she's not OK on her own, she has to have care,
0:15:26 > 0:15:28which is a package that I've put together.
0:15:28 > 0:15:29Addenbrooke's Hospital in Cambridgeshire
0:15:29 > 0:15:31is keen to discharge her.
0:15:31 > 0:15:34Well, I would need to be here for her to come home,
0:15:34 > 0:15:35quite honestly.
0:15:35 > 0:15:37She hasn't got a coat or anything, she's only
0:15:37 > 0:15:39got her dressing gown and stuff.
0:15:39 > 0:15:40Thank you very much, bye-bye.
0:15:40 > 0:15:41What's that?
0:15:41 > 0:15:43They are going to send her home on her own?
0:15:43 > 0:15:45Yeah.
0:15:45 > 0:15:46Without you being here?
0:15:46 > 0:15:47Yeah.
0:15:47 > 0:15:49Are you kidding me?
0:15:49 > 0:15:54Is there any problem with her coming home,
0:15:54 > 0:15:56will she be able to get in?
0:15:56 > 0:15:57I know.
0:15:57 > 0:15:58There's no way...
0:15:58 > 0:15:59Sorry, how old is your mum again?
0:15:59 > 0:16:0190.
0:16:01 > 0:16:02Is that them?
0:16:02 > 0:16:04A few minutes later, the hospital called back.
0:16:04 > 0:16:06Hello.
0:16:06 > 0:16:07A rectal suppository, right.
0:16:07 > 0:16:09Oh, blimey.
0:16:09 > 0:16:12Elinor's medical needs are changing, which means Sue's care package
0:16:12 > 0:16:14will have to change too.
0:16:14 > 0:16:19Suppository is where you put it at the other end
0:16:19 > 0:16:21Suppository is where you put it up the other end
0:16:21 > 0:16:24and that is something to help reduce inflammation in the gut.
0:16:24 > 0:16:26So that's quite a process, to do that.
0:16:26 > 0:16:27Are you going to be doing that?
0:16:27 > 0:16:30Well, I think it looks like it, doesn't it?
0:16:30 > 0:16:32Because I don't see how the carers can.
0:16:32 > 0:16:35And she's right, the carers tell how they aren't qualified to do it,
0:16:35 > 0:16:38And she's right, the carers tell her they aren't qualified to do it,
0:16:38 > 0:16:41so Sue needs the hospital to assure her that a district
0:16:41 > 0:16:42nurse will come out.
0:16:42 > 0:16:45She checks when she goes to visit her mum that evening.
0:16:45 > 0:16:48She said, oh, it will probably be the district nurses that will come
0:16:48 > 0:16:52in and I said I am not going to take mum home until I know
0:16:52 > 0:16:55in and I said I am not going to take Mum home until I know
0:16:55 > 0:16:56everything is in place.
0:16:56 > 0:16:58The next morning and there's good news.
0:16:58 > 0:16:59Sue's mum is coming home.
0:16:59 > 0:17:01She's got to reorganise the care and fingers crossed
0:17:01 > 0:17:02the district nurse will turn up.
0:17:02 > 0:17:04She gets on the phone again.
0:17:04 > 0:17:06It's about my mum, Elinor Walker.
0:17:06 > 0:17:10And what I need to know from you guys is are you able to put
0:17:10 > 0:17:12care in place again?
0:17:12 > 0:17:15You are?
0:17:16 > 0:17:18Addenbrooke's told us that the majority of patients
0:17:18 > 0:17:23want to be at home as soon as possible, so they work
0:17:23 > 0:17:26on a patient's discharge from the moment they are admitted
0:17:26 > 0:17:29and that it should be explained clearly by a specialist team
0:17:29 > 0:17:32what will be provided by the NHS and that where possible,
0:17:32 > 0:17:34they use volunteer schemes to make sure elderly patients have someone
0:17:34 > 0:17:42to welcome them home.
0:17:42 > 0:17:45Managing this care for her mum is clearly wearing Sue down,
0:17:45 > 0:17:46so what would help her?
0:17:46 > 0:17:49I'd like to have had someone to talk to out of hours,
0:17:49 > 0:17:50because I was working.
0:17:50 > 0:17:51Who is accountable, you know?
0:17:51 > 0:17:52Do you speak to the agency?
0:17:52 > 0:17:54Do you speak to social services?
0:17:54 > 0:17:57I was going around in so many circles, it was so frustrating.
0:17:57 > 0:18:00Even though Elinor has to pay for care, it was still managed
0:18:00 > 0:18:05by the local authority before Sue decided to take over.
0:18:05 > 0:18:11Cambridgeshire County Council says it's made improvements since then.
0:18:11 > 0:18:14In a situation where it's complex, a lot of people, what they actually
0:18:14 > 0:18:16need is a conversation with someone who is knowledgeable
0:18:16 > 0:18:19and so the idea that they can go through to our contact centre,
0:18:19 > 0:18:23who can pass them onto a specialist team who can give them direct
0:18:23 > 0:18:26advice, this is a service we've had in place for about six months
0:18:26 > 0:18:28and the feedback we're getting is that it makes a real difference.
0:18:28 > 0:18:31But the council is facing a planned budget cut
0:18:31 > 0:18:37of ?6 million to care next year.
0:18:37 > 0:18:40This is our biggest challenge, probably, is have we got enough care
0:18:40 > 0:18:42to meet the needs and therefore it is always a constant
0:18:42 > 0:18:44balancing act, really.
0:18:44 > 0:18:46It's about three months since Sue started her mission to provide care
0:18:46 > 0:18:48that really is caring.
0:18:48 > 0:18:51So is it working?
0:18:51 > 0:18:56The carers I talk more to
0:18:56 > 0:19:02and I'm getting my voice back
0:19:02 > 0:19:03know what I mean?
0:19:03 > 0:19:05I'm looking upon them as friends more than anything, you know?
0:19:05 > 0:19:08Elinor is now back from hospital and feeling much happier.
0:19:08 > 0:19:11To cheer her up, Sue has got a new kitten.
0:19:11 > 0:19:13I suppose in a way, I'm her mother now.
0:19:13 > 0:19:15I've taken the place of her own mother.
0:19:21 > 0:19:25New York, Stockholm, Norwich.
0:19:25 > 0:19:28Three cities, wildly different, but now connected by an incredible
0:19:28 > 0:19:31story from the art world.
0:19:31 > 0:19:34Inside Out was given exclusive access to the Norfolk section
0:19:34 > 0:19:40of a trail art experts hope will need them to solve the mystery
0:19:40 > 0:19:43of a trail art experts hope will lead them to solve the mystery
0:19:43 > 0:19:49of the missing Magritte.
0:19:49 > 0:19:52It's Autumn 2016 and the couriers are at Norwich Castle Museum
0:19:52 > 0:19:54to collect a painting by the 20th century Belgian
0:19:54 > 0:19:56surrealist Ren Magritte.
0:19:56 > 0:19:58Hidden in the crate, the picture is bound
0:19:58 > 0:20:00for the Pompidou Centre in Paris.
0:20:00 > 0:20:03It will form part of a major exhibition of an artist whose work
0:20:03 > 0:20:07sells for as much as Picasso's.
0:20:10 > 0:20:13This particular painting, The Human Condition,
0:20:13 > 0:20:17has sent shock waves through the art world.
0:20:19 > 0:20:22Beneath its surface, a section of a missing
0:20:22 > 0:20:26masterpiece has been found.
0:20:26 > 0:20:29And the discovery has led this man to jump on a plane
0:20:29 > 0:20:33from New York to see for himself.
0:20:33 > 0:20:35I think it looks beautiful, the surface is really,
0:20:35 > 0:20:42really saturated, kind of nice, and you see all the nuances
0:20:42 > 0:20:46of the brushwork, particularly in the flames.
0:20:46 > 0:20:50Now that we know it's there, when you've got a bit
0:20:50 > 0:20:55of light on it, you can just about see one of the legs...
0:20:56 > 0:21:01The Human Condition is painted over one quarter of another Magritte
0:21:01 > 0:21:06called The Enchanted Pose.
0:21:06 > 0:21:09There is one in Norwich that we know in the collection,
0:21:09 > 0:21:12The Human Condition, and now it contains part
0:21:12 > 0:21:15of another Magritte, so it is made all the more special.
0:21:15 > 0:21:19But how was the hidden quarter detected?
0:21:21 > 0:21:24When an artwork is prepared for loan, it is standard
0:21:24 > 0:21:28practice for it to be looked at by a conservator to see
0:21:28 > 0:21:30whether it needs any restoration work or cleaning.
0:21:30 > 0:21:32It was then that the discovery was made.
0:21:32 > 0:21:35The Human Condition was sent here to the Hamilton Kerr Institute
0:21:35 > 0:21:38in Cambridge to be inspected by specialist conservator
0:21:39 > 0:21:41Alice Tavares da Silva.
0:21:41 > 0:21:44The first thing I did was to just look at it generally,
0:21:44 > 0:21:46take it out of its frame.
0:21:46 > 0:21:50In this case, it's a canvas painting, so I was particularly
0:21:50 > 0:21:53concerned with looking at the strength of the canvas fabric
0:21:53 > 0:22:00and whether it is still robust enough to be moved.
0:22:00 > 0:22:07And then also we look at how it looks, what its appearance looks
0:22:07 > 0:22:10like, if it looks how it is meant to be, how the artist intended it
0:22:10 > 0:22:12to look as much as possible.
0:22:12 > 0:22:14Alice, what caught your eye to make you think there
0:22:14 > 0:22:15was something else there?
0:22:15 > 0:22:18When I turned the painting over and I saw the edges,
0:22:18 > 0:22:20there was definitely paint on the outer edges of the canvas
0:22:20 > 0:22:23and it was quite obvious, there was so much colour
0:22:23 > 0:22:29and composition, that Magritte had reused a canvas,
0:22:29 > 0:22:30an elder composition, to paint over.
0:22:30 > 0:22:32Alice was curious to discover if there were other paintings
0:22:32 > 0:22:35by Magritte where the edges didn't match with the picture itself.
0:22:35 > 0:22:40I went and researched a bit more and quickly came
0:22:40 > 0:22:50across the discovery that had been done previously in New York at MOMA.
0:22:50 > 0:22:52In 2013, New York's Museum of Modern Art, or MOMA,
0:22:52 > 0:22:59was preparing for its own Magritte retrospective when examining
0:22:59 > 0:23:05one of the Magrittes owned by the gallery,
0:23:05 > 0:23:07entitled The Portrait, they noticed the edges did not
0:23:07 > 0:23:08correspond to the painting on top.
0:23:08 > 0:23:11X-rays of the portrait were taken and revealed the hidden picture
0:23:11 > 0:23:13was part of the lost composition The Enchanted Pose.
0:23:13 > 0:23:17Painted in 1927, the painting was exhibited the same year.
0:23:17 > 0:23:22Magritte said of the exhibition,
0:23:22 > 0:23:25"It was the first to represent truly what I consider
0:23:25 > 0:23:26"valuable in my work."
0:23:26 > 0:23:28But mysteriously, The Enchanted Pose disappeared without trace.
0:23:28 > 0:23:33Only a black-and-white photo was left.
0:23:33 > 0:23:36By matching the photo against the x-ray, the team at MoMA
0:23:36 > 0:23:46was able to confirm the portrait was painted over the upper left
0:23:52 > 0:23:53Events moved quickly.
0:23:53 > 0:23:56Another painting destined for the exhibition in New York,
0:23:56 > 0:23:57once unframed, also revealed painted edges.
0:23:57 > 0:23:58Called The Red Model,
0:23:58 > 0:24:00it came from the Moderna Museat in Stockholm.
0:24:00 > 0:24:03They had the experts in Stockholm to quickly look at it and look
0:24:03 > 0:24:06at the edges and they also realised that they had another section
0:24:06 > 0:24:08of The Enchanted Pose.
0:24:08 > 0:24:12Once x-rayed, it was clear the second section was from
0:24:12 > 0:24:16the lower-left quarter of the painting.
0:24:16 > 0:24:19Three years after the first discoveries were made, the third
0:24:19 > 0:24:23quarter was found in Norwich.
0:24:23 > 0:24:25And it's time for Alice to show me the evidence.
0:24:28 > 0:24:30There it is.
0:24:30 > 0:24:39Yes, this is the x-ray image of The Human Condition
0:24:39 > 0:24:42and what you're looking at, you can see the structure,
0:24:42 > 0:24:43the wooden structure
0:24:43 > 0:24:44that holds the canvas, with tacks.
0:24:44 > 0:24:47You can see part of the composition, so you can make out the fire
0:24:47 > 0:24:49here and the opening of the cave.
0:24:49 > 0:24:53But then, can you see there's other shapes that you can make out?
0:24:53 > 0:24:59Which are actually upside down.
0:24:59 > 0:25:02So we have to rotate this image to be able to see the fragment
0:25:02 > 0:25:03of The Enchanted Pose.
0:25:03 > 0:25:10You can make out really well the hand and arm and the legs
0:25:10 > 0:25:12of the standing figure, standing next to the pillar,
0:25:12 > 0:25:14and of course, that then relates to this quarter
0:25:14 > 0:25:17of The Enchanted Pose, so this is the whole composition
0:25:17 > 0:25:24of The Enchanted Poseand you can see that this stunning
0:25:24 > 0:25:25figure matches this one.
0:25:25 > 0:25:26Oh, my word.
0:25:26 > 0:25:29It is like something out of a movie, isn't it?
0:25:29 > 0:25:30Yes.
0:25:30 > 0:25:31And found by you.
0:25:31 > 0:25:32Yes.
0:25:32 > 0:25:34Yes, to be the person to have discovered it is rather exciting.
0:25:34 > 0:25:36It doesn't happen very day.
0:25:36 > 0:25:37It doesn't happen every day.
0:25:37 > 0:25:40The man who discovered the first quarter of the hidden painting,
0:25:40 > 0:25:43MoMA conservator Michael Duffy, just had to get on a plane and get
0:25:43 > 0:25:49to Norwich to see the picture before it was put back in its frame.
0:25:49 > 0:25:52I could immediately see which bit of composition it had to come
0:25:52 > 0:25:56from and then from that, it was very easy to then follow
0:25:56 > 0:25:59that this must be the arm for modelling and this
0:25:59 > 0:26:02was the modelling of the torso and going that way,
0:26:02 > 0:26:04you have the shadow that the figure casts on the wall and
0:26:04 > 0:26:06then that is the wall.
0:26:06 > 0:26:11There is much more of the original composition visible in your painting
0:26:11 > 0:26:19than in the MoMA painting or the Stockholm painting.
0:26:19 > 0:26:21We know from this colour here that the background is not brown,
0:26:21 > 0:26:24as I initially thought, but as you know, we only really
0:26:24 > 0:26:27discovered the left part.
0:26:27 > 0:26:30And now this gives us clues, obviously, to the rest
0:26:30 > 0:26:33of the composition, which is really excellent.
0:26:33 > 0:26:39Now we have further clues, thanks to the colleagues here in Norwich,
0:26:39 > 0:26:42about the original colours of the underlying composition.
0:26:42 > 0:26:46That's one of the more significant findings.
0:26:46 > 0:26:49A painting that lay hidden for more than 80 years has
0:26:49 > 0:26:50finally been unmasked.
0:26:50 > 0:26:51Well, nearly.
0:26:51 > 0:26:55So where do we look for the last missing piece of the puzzle?
0:26:55 > 0:26:56We have some clues.
0:26:56 > 0:26:58The other three were painted in 1935.
0:26:58 > 0:27:01We know that the fourth quarter is pretty much likely to be the same
0:27:01 > 0:27:05size as the other three and the edges were all painted,
0:27:05 > 0:27:06none of them were white.
0:27:06 > 0:27:10The others were found in New York, Stockholm and here in Norwich.
0:27:10 > 0:27:14So where is that final piece of the painting?
0:27:14 > 0:27:16It could be anywhere.
0:27:16 > 0:27:20It could be in a private collection across the world,
0:27:20 > 0:27:29across the globe, in a museum, we have this one in a museum,
0:27:31 > 0:27:34we just hadn't looked in the right way to find this section
0:27:34 > 0:27:36of The Enchanted Pose, it could be in any collection,
0:27:36 > 0:27:39so hopefully a lot of publicity now with this latest discovery
0:27:39 > 0:27:42will maybe alert people and remind people to look.
0:27:42 > 0:27:47This is one part of the story I really love.
0:27:47 > 0:27:50Magritte said, "We are part of a world which is itself
0:27:50 > 0:27:53a mystery," but perhaps we are on the brink of solving
0:27:53 > 0:27:54the mystery of The Enchanted Pose.
0:27:54 > 0:27:58And art galleries around the world will be hoping to make a find just
0:27:58 > 0:28:00like the one made here in Norwich.
0:28:01 > 0:28:07So where is that final missing piece?
0:28:07 > 0:28:10What a discovery that would be.
0:28:10 > 0:28:13Now, it's 80 years since the first-ever radar station
0:28:13 > 0:28:15was officially opened.
0:28:15 > 0:28:17But can the historic buildings nestling in the Suffolk
0:28:17 > 0:28:19countryside be saved?
0:28:19 > 0:28:20Well, that's next week.
0:28:20 > 0:28:22In the meantime, you can get in touch with me
0:28:22 > 0:28:26on Twitter or e-mail.
0:28:29 > 0:28:30But that's it from Cambridge.
0:28:30 > 0:28:32I'll see you next week.
0:28:32 > 0:28:34Bye-bye.
0:28:34 > 0:28:37Also next week, we are on patrol with the police in Essex,
0:28:37 > 0:28:42catching people driving under the influence of drugs.
0:28:42 > 0:28:45You're under arrest on suspicion of driving with a drug level over
0:28:45 > 0:28:53the prescribed limit.
0:28:53 > 0:28:56And how one community took over the running of their daycare centre
0:28:56 > 0:28:57and it's a big success.
0:28:57 > 0:28:59That's next Monday, 7:30pm on BBC One.
0:29:06 > 0:29:11Hello, I'm Riz Lateef with your 90-second update.
0:29:11 > 0:29:13Hello, I'm Riz Lateef with your 90-second update.
0:29:13 > 0:29:15Protests in Downing Street tonight against Donald Trump's travel ban
0:29:15 > 0:29:16on several Muslim countries.