16/09/2013

0:00:03 > 0:00:03In

0:00:03 > 0:00:04In the

0:00:04 > 0:00:04In the next

0:00:04 > 0:00:04In the next half

0:00:04 > 0:00:04In the next half an

0:00:04 > 0:00:05In the next half an hour

0:00:05 > 0:00:05In the next half an hour we

0:00:05 > 0:00:05In the next half an hour we give

0:00:05 > 0:00:05In the next half an hour we give our

0:00:05 > 0:00:05In the next half an hour we give our accident

0:00:05 > 0:00:06In the next half an hour we give our accident and

0:00:06 > 0:00:06In the next half an hour we give our accident and Emergency

0:00:06 > 0:00:06In the next half an hour we give our accident and Emergency service

0:00:06 > 0:00:06In the next half an hour we give our accident and Emergency service a

0:00:06 > 0:00:07accident and Emergency service a close

0:00:07 > 0:00:10accident and Emergency service a close examination.

0:00:10 > 0:00:11accident and Emergency service a close examination. Paramedics

0:00:11 > 0:00:11accident and Emergency service a close examination. Paramedics under

0:00:11 > 0:00:11close examination. Paramedics under pressure

0:00:11 > 0:00:11close examination. Paramedics under pressure —

0:00:11 > 0:00:12close examination. Paramedics under pressure — front

0:00:12 > 0:00:12close examination. Paramedics under pressure — front line

0:00:12 > 0:00:12close examination. Paramedics under pressure — front line ambulance

0:00:12 > 0:00:12pressure — front line ambulance teams

0:00:12 > 0:00:13pressure — front line ambulance teams in

0:00:13 > 0:00:13pressure — front line ambulance teams in the

0:00:13 > 0:00:13pressure — front line ambulance teams in the North

0:00:13 > 0:00:14pressure — front line ambulance teams in the North East

0:00:14 > 0:00:14pressure — front line ambulance teams in the North East reveal

0:00:14 > 0:00:14pressure — front line ambulance teams in the North East reveal the

0:00:14 > 0:00:14teams in the North East reveal the insider

0:00:14 > 0:00:17teams in the North East reveal the insider story.

0:00:17 > 0:00:17teams in the North East reveal the insider story. Personally

0:00:17 > 0:00:17teams in the North East reveal the insider story. Personally the

0:00:17 > 0:00:18teams in the North East reveal the insider story. Personally the worst

0:00:18 > 0:00:18insider story. Personally the worst one

0:00:18 > 0:00:18insider story. Personally the worst one was

0:00:18 > 0:00:18insider story. Personally the worst one was probably

0:00:18 > 0:00:19insider story. Personally the worst one was probably two

0:00:19 > 0:00:19insider story. Personally the worst one was probably two hours

0:00:19 > 0:00:19insider story. Personally the worst one was probably two hours where

0:00:19 > 0:00:19insider story. Personally the worst one was probably two hours where the

0:00:19 > 0:00:20one was probably two hours where the guy

0:00:20 > 0:00:20one was probably two hours where the guy was

0:00:20 > 0:00:20one was probably two hours where the guy was having

0:00:20 > 0:00:20one was probably two hours where the guy was having a

0:00:20 > 0:00:21one was probably two hours where the guy was having a heart

0:00:21 > 0:00:21one was probably two hours where the guy was having a heart attack

0:00:21 > 0:00:21one was probably two hours where the guy was having a heart attack and

0:00:21 > 0:00:22one was probably two hours where the guy was having a heart attack and I

0:00:22 > 0:00:22guy was having a heart attack and I was

0:00:22 > 0:00:22guy was having a heart attack and I was waiting

0:00:22 > 0:00:22guy was having a heart attack and I was waiting two

0:00:22 > 0:00:23guy was having a heart attack and I was waiting two hours

0:00:23 > 0:00:23guy was having a heart attack and I was waiting two hours for

0:00:23 > 0:00:23guy was having a heart attack and I was waiting two hours for a

0:00:23 > 0:00:24guy was having a heart attack and I was waiting two hours for a back—up

0:00:24 > 0:00:24was waiting two hours for a back—up to

0:00:24 > 0:00:24was waiting two hours for a back—up to take

0:00:24 > 0:00:24was waiting two hours for a back—up to take him

0:00:24 > 0:00:25was waiting two hours for a back—up to take him to

0:00:25 > 0:00:29was waiting two hours for a back—up to take him to hospital.

0:00:29 > 0:00:29was waiting two hours for a back—up to take him to hospital. We

0:00:29 > 0:00:29was waiting two hours for a back—up to take him to hospital. We clock

0:00:29 > 0:00:30was waiting two hours for a back—up to take him to hospital. We clock on

0:00:30 > 0:00:30to take him to hospital. We clock on for

0:00:30 > 0:00:30to take him to hospital. We clock on for a

0:00:30 > 0:00:30to take him to hospital. We clock on for a shift

0:00:30 > 0:00:31to take him to hospital. We clock on for a shift with

0:00:31 > 0:00:31to take him to hospital. We clock on for a shift with Gateshead

0:00:31 > 0:00:31to take him to hospital. We clock on for a shift with Gateshead A&E

0:00:31 > 0:00:32to take him to hospital. We clock on for a shift with Gateshead A&E and

0:00:32 > 0:00:32for a shift with Gateshead A&E and find

0:00:32 > 0:00:32for a shift with Gateshead A&E and find they're

0:00:32 > 0:00:32for a shift with Gateshead A&E and find they're pushed

0:00:32 > 0:00:33for a shift with Gateshead A&E and find they're pushed to

0:00:33 > 0:00:33for a shift with Gateshead A&E and find they're pushed to the

0:00:33 > 0:00:38for a shift with Gateshead A&E and find they're pushed to the limit.

0:00:38 > 0:00:38for a shift with Gateshead A&E and find they're pushed to the limit. I

0:00:38 > 0:00:38find they're pushed to the limit. I don't

0:00:38 > 0:00:39find they're pushed to the limit. I don't know

0:00:39 > 0:00:39find they're pushed to the limit. I don't know any

0:00:39 > 0:00:39find they're pushed to the limit. I don't know any other

0:00:39 > 0:00:39find they're pushed to the limit. I don't know any other way.

0:00:39 > 0:00:40find they're pushed to the limit. I don't know any other way. And

0:00:40 > 0:00:40find they're pushed to the limit. I don't know any other way. And is

0:00:40 > 0:00:40don't know any other way. And is there

0:00:40 > 0:00:41don't know any other way. And is there a

0:00:41 > 0:00:41don't know any other way. And is there a long

0:00:41 > 0:00:41don't know any other way. And is there a long term

0:00:41 > 0:00:41don't know any other way. And is there a long term cure

0:00:41 > 0:00:42don't know any other way. And is there a long term cure for

0:00:42 > 0:00:42don't know any other way. And is there a long term cure for our

0:00:42 > 0:00:42there a long term cure for our stretched

0:00:42 > 0:00:42there a long term cure for our stretched emergency

0:00:42 > 0:00:44there a long term cure for our stretched emergency services?

0:00:44 > 0:00:44there a long term cure for our stretched emergency services? We

0:00:44 > 0:00:45there a long term cure for our stretched emergency services? We had

0:00:45 > 0:00:45stretched emergency services? We had in

0:00:45 > 0:00:45stretched emergency services? We had in the

0:00:45 > 0:00:48stretched emergency services? We had in the worst

0:00:48 > 0:00:48stretched emergency services? We had in the worst position.

0:00:48 > 0:00:48stretched emergency services? We had in the worst position. We

0:00:48 > 0:00:49stretched emergency services? We had in the worst position. We have

0:00:49 > 0:00:50stretched emergency services? We had in the worst position. We have a

0:00:50 > 0:00:50in the worst position. We have a crisis

0:00:50 > 0:00:50in the worst position. We have a crisis and

0:00:50 > 0:00:50in the worst position. We have a crisis and recruiting

0:00:50 > 0:00:51in the worst position. We have a crisis and recruiting people

0:00:51 > 0:00:51crisis and recruiting people emergency

0:00:51 > 0:00:51crisis and recruiting people emergency medicine.

0:00:51 > 0:00:51crisis and recruiting people emergency medicine. Stories

0:00:51 > 0:00:52crisis and recruiting people emergency medicine. Stories from

0:00:52 > 0:00:52crisis and recruiting people emergency medicine. Stories from the

0:00:52 > 0:00:52emergency medicine. Stories from the heart

0:00:52 > 0:00:52emergency medicine. Stories from the heart of

0:00:52 > 0:00:53emergency medicine. Stories from the heart of the

0:00:53 > 0:00:53emergency medicine. Stories from the heart of the North

0:00:53 > 0:00:53emergency medicine. Stories from the heart of the North East

0:00:53 > 0:00:54emergency medicine. Stories from the heart of the North East &

0:00:54 > 0:00:54emergency medicine. Stories from the heart of the North East & Cumbria.

0:00:54 > 0:00:54heart of the North East & Cumbria. This

0:00:54 > 0:00:54heart of the North East & Cumbria. This is

0:00:54 > 0:00:55heart of the North East & Cumbria. This is Inside

0:00:55 > 0:00:57heart of the North East & Cumbria. This is Inside out.

0:01:10 > 0:01:11Dialling

0:01:11 > 0:01:11Dialling 999

0:01:11 > 0:01:11Dialling 999 is

0:01:11 > 0:01:11Dialling 999 is a

0:01:11 > 0:01:12Dialling 999 is a nerve

0:01:12 > 0:01:12Dialling 999 is a nerve shredding

0:01:12 > 0:01:12Dialling 999 is a nerve shredding experience,

0:01:12 > 0:01:12Dialling 999 is a nerve shredding experience, if

0:01:12 > 0:01:13Dialling 999 is a nerve shredding experience, if you're

0:01:13 > 0:01:13Dialling 999 is a nerve shredding experience, if you're a

0:01:13 > 0:01:13Dialling 999 is a nerve shredding experience, if you're a patient.

0:01:13 > 0:01:14Dialling 999 is a nerve shredding experience, if you're a patient. But

0:01:14 > 0:01:14experience, if you're a patient. But spare

0:01:14 > 0:01:14experience, if you're a patient. But spare a

0:01:14 > 0:01:14experience, if you're a patient. But spare a thought

0:01:14 > 0:01:15experience, if you're a patient. But spare a thought for

0:01:15 > 0:01:15experience, if you're a patient. But spare a thought for the

0:01:15 > 0:01:15experience, if you're a patient. But spare a thought for the front

0:01:15 > 0:01:15experience, if you're a patient. But spare a thought for the front line

0:01:15 > 0:01:16spare a thought for the front line staff

0:01:16 > 0:01:16spare a thought for the front line staff working

0:01:16 > 0:01:16spare a thought for the front line staff working under

0:01:16 > 0:01:17spare a thought for the front line staff working under intense

0:01:17 > 0:01:17spare a thought for the front line staff working under intense pressure

0:01:17 > 0:01:17staff working under intense pressure day

0:01:17 > 0:01:17staff working under intense pressure day in

0:01:17 > 0:01:18staff working under intense pressure day in day

0:01:18 > 0:01:18staff working under intense pressure day in day out.

0:01:18 > 0:01:18staff working under intense pressure day in day out. Paramedics

0:01:18 > 0:01:18staff working under intense pressure day in day out. Paramedics in

0:01:18 > 0:01:19staff working under intense pressure day in day out. Paramedics in this

0:01:19 > 0:01:19day in day out. Paramedics in this region

0:01:19 > 0:01:19day in day out. Paramedics in this region have

0:01:19 > 0:01:20day in day out. Paramedics in this region have put

0:01:20 > 0:01:20day in day out. Paramedics in this region have put their

0:01:20 > 0:01:20day in day out. Paramedics in this region have put their jobs

0:01:20 > 0:01:20day in day out. Paramedics in this region have put their jobs on

0:01:20 > 0:01:21day in day out. Paramedics in this region have put their jobs on the

0:01:21 > 0:01:21region have put their jobs on the line

0:01:21 > 0:01:21region have put their jobs on the line to

0:01:21 > 0:01:21region have put their jobs on the line to give

0:01:21 > 0:01:22region have put their jobs on the line to give us

0:01:22 > 0:01:22region have put their jobs on the line to give us a

0:01:22 > 0:01:22region have put their jobs on the line to give us a rare

0:01:22 > 0:01:22region have put their jobs on the line to give us a rare view

0:01:22 > 0:01:23region have put their jobs on the line to give us a rare view from

0:01:23 > 0:01:23line to give us a rare view from inside

0:01:23 > 0:01:23line to give us a rare view from inside the

0:01:23 > 0:01:24line to give us a rare view from inside the ambulance

0:01:24 > 0:01:34line to give us a rare view from inside the ambulance service.

0:01:34 > 0:01:34inside the ambulance service. I've

0:01:34 > 0:01:35inside the ambulance service. I've been

0:01:35 > 0:01:35inside the ambulance service. I've been attacked,

0:01:35 > 0:01:35inside the ambulance service. I've been attacked, spat

0:01:35 > 0:01:35inside the ambulance service. I've been attacked, spat at,

0:01:35 > 0:01:36inside the ambulance service. I've been attacked, spat at, I

0:01:36 > 0:01:36inside the ambulance service. I've been attacked, spat at, I had

0:01:36 > 0:01:36inside the ambulance service. I've been attacked, spat at, I had a

0:01:36 > 0:01:36I've been attacked, spat at, I had a knife

0:01:36 > 0:01:37I've been attacked, spat at, I had a knife pulled

0:01:37 > 0:01:37I've been attacked, spat at, I had a knife pulled on

0:01:37 > 0:01:41I've been attacked, spat at, I had a knife pulled on us.

0:01:41 > 0:01:41I've been attacked, spat at, I had a knife pulled on us. We

0:01:41 > 0:01:42I've been attacked, spat at, I had a knife pulled on us. We just

0:01:42 > 0:01:42I've been attacked, spat at, I had a knife pulled on us. We just get

0:01:42 > 0:01:42knife pulled on us. We just get emergency

0:01:42 > 0:01:42knife pulled on us. We just get emergency after

0:01:42 > 0:01:43knife pulled on us. We just get emergency after emergency

0:01:43 > 0:01:43knife pulled on us. We just get emergency after emergency after

0:01:43 > 0:01:43emergency after emergency after emergency.

0:01:43 > 0:01:43emergency after emergency after emergency. It's

0:01:43 > 0:01:44emergency after emergency after emergency. It's just

0:01:44 > 0:01:44emergency after emergency after emergency. It's just bang,

0:01:44 > 0:01:44emergency after emergency after emergency. It's just bang, bang,

0:01:44 > 0:01:45emergency after emergency after emergency. It's just bang, bang, out

0:01:45 > 0:01:45emergency. It's just bang, bang, out there

0:01:45 > 0:01:45emergency. It's just bang, bang, out there with

0:01:45 > 0:01:45emergency. It's just bang, bang, out there with no

0:01:45 > 0:01:46emergency. It's just bang, bang, out there with no respite.

0:01:46 > 0:01:47emergency. It's just bang, bang, out there with no respite. The

0:01:47 > 0:01:47emergency. It's just bang, bang, out there with no respite. The way

0:01:47 > 0:01:47there with no respite. The way things

0:01:47 > 0:01:48there with no respite. The way things are

0:01:48 > 0:01:48there with no respite. The way things are going

0:01:48 > 0:01:48there with no respite. The way things are going it's

0:01:48 > 0:01:48there with no respite. The way things are going it's only

0:01:48 > 0:01:49there with no respite. The way things are going it's only a

0:01:49 > 0:01:49there with no respite. The way things are going it's only a matter

0:01:49 > 0:01:49things are going it's only a matter of

0:01:49 > 0:01:49things are going it's only a matter of time

0:01:49 > 0:01:50things are going it's only a matter of time before

0:01:50 > 0:01:50things are going it's only a matter of time before somebody

0:01:50 > 0:01:50things are going it's only a matter of time before somebody dies

0:01:50 > 0:01:51things are going it's only a matter of time before somebody dies waiting

0:01:51 > 0:01:51of time before somebody dies waiting for

0:01:51 > 0:01:51of time before somebody dies waiting for an

0:01:51 > 0:01:54of time before somebody dies waiting for an ambulance.

0:01:54 > 0:01:54of time before somebody dies waiting for an ambulance. We've

0:01:54 > 0:01:54of time before somebody dies waiting for an ambulance. We've interviewed

0:01:54 > 0:01:55for an ambulance. We've interviewed experienced

0:01:55 > 0:01:55for an ambulance. We've interviewed experienced paramedics

0:01:55 > 0:01:55for an ambulance. We've interviewed experienced paramedics working

0:01:55 > 0:01:56for an ambulance. We've interviewed experienced paramedics working for

0:01:56 > 0:01:56experienced paramedics working for the

0:01:56 > 0:01:56experienced paramedics working for the North

0:01:56 > 0:01:56experienced paramedics working for the North East

0:01:56 > 0:01:57experienced paramedics working for the North East Ambulance

0:01:57 > 0:01:58experienced paramedics working for the North East Ambulance Service.

0:01:58 > 0:01:59the North East Ambulance Service. Throughout

0:01:59 > 0:01:59the North East Ambulance Service. Throughout this

0:01:59 > 0:01:59the North East Ambulance Service. Throughout this report,

0:01:59 > 0:01:59the North East Ambulance Service. Throughout this report, we've

0:01:59 > 0:02:00the North East Ambulance Service. Throughout this report, we've used

0:02:00 > 0:02:00Throughout this report, we've used actors

0:02:00 > 0:02:00Throughout this report, we've used actors to

0:02:00 > 0:02:01Throughout this report, we've used actors to voice

0:02:01 > 0:02:01Throughout this report, we've used actors to voice their

0:02:01 > 0:02:01Throughout this report, we've used actors to voice their concerns,

0:02:01 > 0:02:01Throughout this report, we've used actors to voice their concerns, word

0:02:01 > 0:02:02actors to voice their concerns, word for

0:02:02 > 0:02:04actors to voice their concerns, word for word.

0:02:04 > 0:02:04actors to voice their concerns, word for word. The

0:02:04 > 0:02:04actors to voice their concerns, word for word. The paramedics

0:02:04 > 0:02:04actors to voice their concerns, word for word. The paramedics fear

0:02:04 > 0:02:05for word. The paramedics fear they'll

0:02:05 > 0:02:05for word. The paramedics fear they'll be

0:02:05 > 0:02:05for word. The paramedics fear they'll be sacked

0:02:05 > 0:02:05for word. The paramedics fear they'll be sacked for

0:02:05 > 0:02:06for word. The paramedics fear they'll be sacked for speaking

0:02:06 > 0:02:07for word. The paramedics fear they'll be sacked for speaking out.

0:02:07 > 0:02:08they'll be sacked for speaking out. The

0:02:08 > 0:02:08they'll be sacked for speaking out. The picture

0:02:08 > 0:02:08they'll be sacked for speaking out. The picture they

0:02:08 > 0:02:08they'll be sacked for speaking out. The picture they paint

0:02:08 > 0:02:09they'll be sacked for speaking out. The picture they paint is

0:02:09 > 0:02:09The picture they paint is unsettling.

0:02:09 > 0:02:10The picture they paint is unsettling. It's

0:02:10 > 0:02:10The picture they paint is unsettling. It's a

0:02:10 > 0:02:10The picture they paint is unsettling. It's a glimpse

0:02:10 > 0:02:10The picture they paint is unsettling. It's a glimpse into

0:02:10 > 0:02:11The picture they paint is unsettling. It's a glimpse into a

0:02:11 > 0:02:11unsettling. It's a glimpse into a world

0:02:11 > 0:02:11unsettling. It's a glimpse into a world few

0:02:11 > 0:02:12unsettling. It's a glimpse into a world few can

0:02:12 > 0:02:13unsettling. It's a glimpse into a world few can imagine.

0:02:13 > 0:02:13unsettling. It's a glimpse into a world few can imagine. So

0:02:13 > 0:02:14unsettling. It's a glimpse into a world few can imagine. So why

0:02:14 > 0:02:14unsettling. It's a glimpse into a world few can imagine. So why do

0:02:14 > 0:02:14unsettling. It's a glimpse into a world few can imagine. So why do the

0:02:14 > 0:02:16world few can imagine. So why do the job?

0:02:16 > 0:02:16world few can imagine. So why do the job? I

0:02:16 > 0:02:17world few can imagine. So why do the job? I try

0:02:17 > 0:02:17world few can imagine. So why do the job? I try and

0:02:17 > 0:02:17world few can imagine. So why do the job? I try and treat

0:02:17 > 0:02:18world few can imagine. So why do the job? I try and treat every

0:02:18 > 0:02:18world few can imagine. So why do the job? I try and treat every patient

0:02:18 > 0:02:18world few can imagine. So why do the job? I try and treat every patient I

0:02:18 > 0:02:18job? I try and treat every patient I see

0:02:18 > 0:02:19job? I try and treat every patient I see as

0:02:19 > 0:02:19job? I try and treat every patient I see as though

0:02:19 > 0:02:19job? I try and treat every patient I see as though they

0:02:19 > 0:02:19job? I try and treat every patient I see as though they were

0:02:19 > 0:02:20job? I try and treat every patient I see as though they were a

0:02:20 > 0:02:20job? I try and treat every patient I see as though they were a member

0:02:20 > 0:02:20job? I try and treat every patient I see as though they were a member of

0:02:20 > 0:02:21see as though they were a member of my

0:02:21 > 0:02:21see as though they were a member of my family.

0:02:21 > 0:02:21see as though they were a member of my family. If

0:02:21 > 0:02:21see as though they were a member of my family. If I

0:02:21 > 0:02:22see as though they were a member of my family. If I can

0:02:22 > 0:02:22see as though they were a member of my family. If I can do

0:02:22 > 0:02:22see as though they were a member of my family. If I can do the

0:02:22 > 0:02:22see as though they were a member of my family. If I can do the best

0:02:22 > 0:02:23see as though they were a member of my family. If I can do the best for

0:02:23 > 0:02:23my family. If I can do the best for them

0:02:23 > 0:02:23my family. If I can do the best for them that

0:02:23 > 0:02:24my family. If I can do the best for them that one

0:02:24 > 0:02:24my family. If I can do the best for them that one patient

0:02:24 > 0:02:24my family. If I can do the best for them that one patient at

0:02:24 > 0:02:24my family. If I can do the best for them that one patient at that

0:02:24 > 0:02:25my family. If I can do the best for them that one patient at that one

0:02:25 > 0:02:25them that one patient at that one time

0:02:25 > 0:02:25them that one patient at that one time then

0:02:25 > 0:02:25them that one patient at that one time then I

0:02:25 > 0:02:26them that one patient at that one time then I like

0:02:26 > 0:02:26them that one patient at that one time then I like to

0:02:26 > 0:02:26them that one patient at that one time then I like to think

0:02:26 > 0:02:27them that one patient at that one time then I like to think that

0:02:27 > 0:02:27them that one patient at that one time then I like to think that that

0:02:27 > 0:02:27time then I like to think that that makes

0:02:27 > 0:02:27time then I like to think that that makes me

0:02:27 > 0:02:28time then I like to think that that makes me a

0:02:28 > 0:02:28time then I like to think that that makes me a good

0:02:28 > 0:02:28time then I like to think that that makes me a good paramedic.

0:02:28 > 0:02:28makes me a good paramedic. Obviously,

0:02:28 > 0:02:29makes me a good paramedic. Obviously, it's

0:02:29 > 0:02:29makes me a good paramedic. Obviously, it's a

0:02:29 > 0:02:29makes me a good paramedic. Obviously, it's a caring

0:02:29 > 0:02:30makes me a good paramedic. Obviously, it's a caring profession.

0:02:30 > 0:02:30Obviously, it's a caring profession. That's

0:02:30 > 0:02:30Obviously, it's a caring profession. That's why

0:02:30 > 0:02:30Obviously, it's a caring profession. That's why I

0:02:30 > 0:02:31Obviously, it's a caring profession. That's why I do

0:02:31 > 0:02:31Obviously, it's a caring profession. That's why I do the

0:02:31 > 0:02:31Obviously, it's a caring profession. That's why I do the job.

0:02:31 > 0:02:31Obviously, it's a caring profession. That's why I do the job. I

0:02:31 > 0:02:32Obviously, it's a caring profession. That's why I do the job. I do

0:02:32 > 0:02:32Obviously, it's a caring profession. That's why I do the job. I do it

0:02:32 > 0:02:32Obviously, it's a caring profession. That's why I do the job. I do it to

0:02:32 > 0:02:32That's why I do the job. I do it to the

0:02:32 > 0:02:33That's why I do the job. I do it to the best

0:02:33 > 0:02:33That's why I do the job. I do it to the best of

0:02:33 > 0:02:33That's why I do the job. I do it to the best of my

0:02:33 > 0:02:37That's why I do the job. I do it to the best of my abilities.

0:02:37 > 0:02:37That's why I do the job. I do it to the best of my abilities. We

0:02:37 > 0:02:38That's why I do the job. I do it to the best of my abilities. We do

0:02:38 > 0:02:38That's why I do the job. I do it to the best of my abilities. We do see

0:02:38 > 0:02:38the best of my abilities. We do see things

0:02:38 > 0:02:38the best of my abilities. We do see things that

0:02:38 > 0:02:39the best of my abilities. We do see things that do

0:02:39 > 0:02:39the best of my abilities. We do see things that do frustrate

0:02:39 > 0:02:41the best of my abilities. We do see things that do frustrate us.

0:02:41 > 0:02:41the best of my abilities. We do see things that do frustrate us. With

0:02:41 > 0:02:42things that do frustrate us. With 600

0:02:42 > 0:02:42things that do frustrate us. With 600 paramedics

0:02:42 > 0:02:42things that do frustrate us. With 600 paramedics covering

0:02:42 > 0:02:42things that do frustrate us. With 600 paramedics covering a

0:02:42 > 0:02:43things that do frustrate us. With 600 paramedics covering a vast

0:02:43 > 0:02:43things that do frustrate us. With 600 paramedics covering a vast area

0:02:43 > 0:02:43600 paramedics covering a vast area from

0:02:43 > 0:02:43600 paramedics covering a vast area from Teesside

0:02:43 > 0:02:44600 paramedics covering a vast area from Teesside to

0:02:44 > 0:02:44600 paramedics covering a vast area from Teesside to Berwick,

0:02:44 > 0:02:44600 paramedics covering a vast area from Teesside to Berwick, the

0:02:44 > 0:02:45from Teesside to Berwick, the pressure

0:02:45 > 0:02:45from Teesside to Berwick, the pressure starts

0:02:45 > 0:02:45from Teesside to Berwick, the pressure starts at

0:02:45 > 0:02:45from Teesside to Berwick, the pressure starts at the

0:02:45 > 0:02:46from Teesside to Berwick, the pressure starts at the beginning

0:02:46 > 0:02:46from Teesside to Berwick, the pressure starts at the beginning of

0:02:46 > 0:02:46pressure starts at the beginning of their

0:02:46 > 0:02:46pressure starts at the beginning of their 12

0:02:46 > 0:02:47pressure starts at the beginning of their 12 hour

0:02:47 > 0:02:48pressure starts at the beginning of their 12 hour shift.

0:02:48 > 0:02:48pressure starts at the beginning of their 12 hour shift. We've

0:02:48 > 0:02:48pressure starts at the beginning of their 12 hour shift. We've heard

0:02:48 > 0:02:49their 12 hour shift. We've heard repeated

0:02:49 > 0:02:49their 12 hour shift. We've heard repeated concerns

0:02:49 > 0:02:49their 12 hour shift. We've heard repeated concerns about

0:02:49 > 0:02:49their 12 hour shift. We've heard repeated concerns about equipment

0:02:49 > 0:02:52repeated concerns about equipment shortages.

0:02:52 > 0:02:53repeated concerns about equipment shortages. It

0:02:53 > 0:02:53repeated concerns about equipment shortages. It is

0:02:53 > 0:02:53repeated concerns about equipment shortages. It is a

0:02:53 > 0:02:53repeated concerns about equipment shortages. It is a legal

0:02:53 > 0:02:54repeated concerns about equipment shortages. It is a legal requirement

0:02:54 > 0:02:54shortages. It is a legal requirement that

0:02:54 > 0:02:54shortages. It is a legal requirement that we're

0:02:54 > 0:02:54shortages. It is a legal requirement that we're supposed

0:02:54 > 0:02:55shortages. It is a legal requirement that we're supposed to

0:02:55 > 0:02:55shortages. It is a legal requirement that we're supposed to check

0:02:55 > 0:02:55shortages. It is a legal requirement that we're supposed to check these

0:02:55 > 0:02:56that we're supposed to check these vehicles,

0:02:56 > 0:02:56that we're supposed to check these vehicles, the

0:02:56 > 0:02:56that we're supposed to check these vehicles, the roadworthiness

0:02:56 > 0:02:56that we're supposed to check these vehicles, the roadworthiness of

0:02:56 > 0:02:57that we're supposed to check these vehicles, the roadworthiness of the

0:02:57 > 0:02:57vehicles, the roadworthiness of the vehicle

0:02:57 > 0:02:57vehicles, the roadworthiness of the vehicle and

0:02:57 > 0:02:57vehicles, the roadworthiness of the vehicle and then

0:02:57 > 0:02:58vehicles, the roadworthiness of the vehicle and then on

0:02:58 > 0:02:58vehicles, the roadworthiness of the vehicle and then on to

0:02:58 > 0:02:58vehicles, the roadworthiness of the vehicle and then on to the

0:02:58 > 0:03:04vehicles, the roadworthiness of the vehicle and then on to the back.

0:03:04 > 0:03:04vehicles, the roadworthiness of the vehicle and then on to the back. We

0:03:04 > 0:03:04vehicle and then on to the back. We checked

0:03:04 > 0:03:04vehicle and then on to the back. We checked the

0:03:04 > 0:03:04vehicle and then on to the back. We checked the equipment

0:03:04 > 0:03:05vehicle and then on to the back. We checked the equipment that

0:03:05 > 0:03:05vehicle and then on to the back. We checked the equipment that we

0:03:05 > 0:03:05vehicle and then on to the back. We checked the equipment that we use.

0:03:05 > 0:03:05checked the equipment that we use. And

0:03:05 > 0:03:06checked the equipment that we use. And I

0:03:06 > 0:03:06checked the equipment that we use. And I would

0:03:06 > 0:03:06checked the equipment that we use. And I would say

0:03:06 > 0:03:06checked the equipment that we use. And I would say nine

0:03:06 > 0:03:07checked the equipment that we use. And I would say nine times

0:03:07 > 0:03:07checked the equipment that we use. And I would say nine times out

0:03:07 > 0:03:07checked the equipment that we use. And I would say nine times out of

0:03:07 > 0:03:07And I would say nine times out of ten

0:03:07 > 0:03:08And I would say nine times out of ten we

0:03:08 > 0:03:08And I would say nine times out of ten we never,

0:03:08 > 0:03:08And I would say nine times out of ten we never, ever

0:03:08 > 0:03:09And I would say nine times out of ten we never, ever get

0:03:09 > 0:03:09And I would say nine times out of ten we never, ever get the

0:03:09 > 0:03:09And I would say nine times out of ten we never, ever get the chance

0:03:09 > 0:03:09And I would say nine times out of ten we never, ever get the chance to

0:03:09 > 0:03:10ten we never, ever get the chance to do

0:03:10 > 0:03:10ten we never, ever get the chance to do a

0:03:10 > 0:03:10ten we never, ever get the chance to do a full

0:03:10 > 0:03:10ten we never, ever get the chance to do a full check

0:03:10 > 0:03:11ten we never, ever get the chance to do a full check on

0:03:11 > 0:03:11ten we never, ever get the chance to do a full check on the

0:03:11 > 0:03:11ten we never, ever get the chance to do a full check on the vehicle.

0:03:11 > 0:03:11do a full check on the vehicle. Sometimes

0:03:11 > 0:03:12do a full check on the vehicle. Sometimes We

0:03:12 > 0:03:12do a full check on the vehicle. Sometimes We run

0:03:12 > 0:03:12do a full check on the vehicle. Sometimes We run out

0:03:12 > 0:03:13do a full check on the vehicle. Sometimes We run out of

0:03:13 > 0:03:13do a full check on the vehicle. Sometimes We run out of oxygen,

0:03:13 > 0:03:13Sometimes We run out of oxygen, cannulation

0:03:13 > 0:03:13Sometimes We run out of oxygen, cannulation equipment,

0:03:13 > 0:03:14Sometimes We run out of oxygen, cannulation equipment, entonnox

0:03:14 > 0:03:14cannulation equipment, entonnox drugs

0:03:14 > 0:03:19cannulation equipment, entonnox drugs bags.

0:03:19 > 0:03:19drugs bags. Have

0:03:19 > 0:03:19drugs bags. Have I

0:03:19 > 0:03:19drugs bags. Have I been

0:03:19 > 0:03:20drugs bags. Have I been caught

0:03:20 > 0:03:20drugs bags. Have I been caught out

0:03:20 > 0:03:20drugs bags. Have I been caught out like

0:03:20 > 0:03:20drugs bags. Have I been caught out like that?

0:03:20 > 0:03:21drugs bags. Have I been caught out like that? I

0:03:21 > 0:03:21Have I been caught out like that? I haven't,

0:03:21 > 0:03:21Have I been caught out like that? I haven't, no.

0:03:21 > 0:03:22Have I been caught out like that? I haven't, no. I

0:03:22 > 0:03:22Have I been caught out like that? I haven't, no. I know

0:03:22 > 0:03:22Have I been caught out like that? I haven't, no. I know people

0:03:22 > 0:03:22Have I been caught out like that? I haven't, no. I know people who

0:03:22 > 0:03:23Have I been caught out like that? I haven't, no. I know people who have.

0:03:23 > 0:03:23haven't, no. I know people who have. They're

0:03:23 > 0:03:23haven't, no. I know people who have. They're getting

0:03:23 > 0:03:23haven't, no. I know people who have. They're getting to

0:03:23 > 0:03:24haven't, no. I know people who have. They're getting to jobs

0:03:24 > 0:03:24haven't, no. I know people who have. They're getting to jobs and

0:03:24 > 0:03:24haven't, no. I know people who have. They're getting to jobs and they've

0:03:24 > 0:03:25They're getting to jobs and they've got

0:03:25 > 0:03:25They're getting to jobs and they've got no

0:03:25 > 0:03:27They're getting to jobs and they've got no oxygen.

0:03:27 > 0:03:28They're getting to jobs and they've got no oxygen. I

0:03:28 > 0:03:28They're getting to jobs and they've got no oxygen. I know

0:03:28 > 0:03:28They're getting to jobs and they've got no oxygen. I know people

0:03:28 > 0:03:28They're getting to jobs and they've got no oxygen. I know people it's

0:03:28 > 0:03:29got no oxygen. I know people it's happened

0:03:29 > 0:03:29got no oxygen. I know people it's happened to.

0:03:29 > 0:03:29got no oxygen. I know people it's happened to. Where

0:03:29 > 0:03:29got no oxygen. I know people it's happened to. Where the

0:03:29 > 0:03:30got no oxygen. I know people it's happened to. Where the previous

0:03:30 > 0:03:30happened to. Where the previous shift's

0:03:30 > 0:03:30happened to. Where the previous shift's just

0:03:30 > 0:03:31happened to. Where the previous shift's just forgot

0:03:31 > 0:03:31happened to. Where the previous shift's just forgot that

0:03:31 > 0:03:31happened to. Where the previous shift's just forgot that they've

0:03:31 > 0:03:31shift's just forgot that they've used

0:03:31 > 0:03:32shift's just forgot that they've used that

0:03:32 > 0:03:32shift's just forgot that they've used that cylinder,

0:03:32 > 0:03:32shift's just forgot that they've used that cylinder, and

0:03:32 > 0:03:32shift's just forgot that they've used that cylinder, and there's

0:03:32 > 0:03:33shift's just forgot that they've used that cylinder, and there's been

0:03:33 > 0:03:33used that cylinder, and there's been none

0:03:33 > 0:03:33used that cylinder, and there's been none left.

0:03:33 > 0:03:33used that cylinder, and there's been none left. I've

0:03:33 > 0:03:34used that cylinder, and there's been none left. I've had

0:03:34 > 0:03:34used that cylinder, and there's been none left. I've had situations

0:03:34 > 0:03:34used that cylinder, and there's been none left. I've had situations where

0:03:34 > 0:03:35none left. I've had situations where we've

0:03:35 > 0:03:35none left. I've had situations where we've not

0:03:35 > 0:03:35none left. I've had situations where we've not had

0:03:35 > 0:03:35none left. I've had situations where we've not had a

0:03:35 > 0:03:36none left. I've had situations where we've not had a pelvic

0:03:36 > 0:03:36none left. I've had situations where we've not had a pelvic splint

0:03:36 > 0:03:36none left. I've had situations where we've not had a pelvic splint and

0:03:36 > 0:03:36we've not had a pelvic splint and somebody's

0:03:36 > 0:03:37we've not had a pelvic splint and somebody's broken

0:03:37 > 0:03:37we've not had a pelvic splint and somebody's broken their

0:03:37 > 0:03:37we've not had a pelvic splint and somebody's broken their pelvis

0:03:37 > 0:03:38we've not had a pelvic splint and somebody's broken their pelvis in

0:03:38 > 0:03:38somebody's broken their pelvis in quite

0:03:38 > 0:03:38somebody's broken their pelvis in quite a

0:03:38 > 0:03:38somebody's broken their pelvis in quite a traumatic

0:03:38 > 0:03:39somebody's broken their pelvis in quite a traumatic injury

0:03:39 > 0:03:39somebody's broken their pelvis in quite a traumatic injury and

0:03:39 > 0:03:39somebody's broken their pelvis in quite a traumatic injury and we've

0:03:39 > 0:03:39quite a traumatic injury and we've had

0:03:39 > 0:03:40quite a traumatic injury and we've had to

0:03:40 > 0:03:40quite a traumatic injury and we've had to adapt

0:03:40 > 0:03:40quite a traumatic injury and we've had to adapt other

0:03:40 > 0:03:41quite a traumatic injury and we've had to adapt other pieces

0:03:41 > 0:03:41quite a traumatic injury and we've had to adapt other pieces of

0:03:41 > 0:03:41had to adapt other pieces of equipment

0:03:41 > 0:03:41had to adapt other pieces of equipment to

0:03:41 > 0:03:42had to adapt other pieces of equipment to splinter

0:03:42 > 0:03:42had to adapt other pieces of equipment to splinter their

0:03:42 > 0:03:42had to adapt other pieces of equipment to splinter their pelvis.

0:03:42 > 0:03:42equipment to splinter their pelvis. It's

0:03:42 > 0:03:46equipment to splinter their pelvis. It's embarrassing.

0:03:46 > 0:03:46equipment to splinter their pelvis. It's embarrassing. Sometimes

0:03:46 > 0:03:46equipment to splinter their pelvis. It's embarrassing. Sometimes you

0:03:46 > 0:03:46equipment to splinter their pelvis. It's embarrassing. Sometimes you can

0:03:46 > 0:03:47It's embarrassing. Sometimes you can come

0:03:47 > 0:03:47It's embarrassing. Sometimes you can come through

0:03:47 > 0:03:47It's embarrassing. Sometimes you can come through the

0:03:47 > 0:03:47It's embarrassing. Sometimes you can come through the doors

0:03:47 > 0:03:48It's embarrassing. Sometimes you can come through the doors and

0:03:48 > 0:03:48It's embarrassing. Sometimes you can come through the doors and it's

0:03:48 > 0:03:48It's embarrassing. Sometimes you can come through the doors and it's like

0:03:48 > 0:03:49come through the doors and it's like Blue

0:03:49 > 0:03:54come through the doors and it's like Blue Peter.

0:03:54 > 0:03:55Blue Peter. We

0:03:55 > 0:03:55Blue Peter. We invited

0:03:55 > 0:03:55Blue Peter. We invited the

0:03:55 > 0:03:56Blue Peter. We invited the North

0:03:56 > 0:03:56Blue Peter. We invited the North East

0:03:56 > 0:03:56Blue Peter. We invited the North East Ambulance

0:03:56 > 0:03:56We invited the North East Ambulance Service

0:03:56 > 0:03:57We invited the North East Ambulance Service to

0:03:57 > 0:03:57We invited the North East Ambulance Service to take

0:03:57 > 0:03:57We invited the North East Ambulance Service to take part

0:03:57 > 0:03:57We invited the North East Ambulance Service to take part in

0:03:57 > 0:03:58We invited the North East Ambulance Service to take part in person

0:03:58 > 0:03:58We invited the North East Ambulance Service to take part in person in

0:03:58 > 0:03:58Service to take part in person in this

0:03:58 > 0:03:59Service to take part in person in this programme.

0:03:59 > 0:03:59Service to take part in person in this programme. But

0:03:59 > 0:03:59Service to take part in person in this programme. But they

0:03:59 > 0:03:59Service to take part in person in this programme. But they said

0:03:59 > 0:04:00Service to take part in person in this programme. But they said they

0:04:00 > 0:04:00this programme. But they said they were

0:04:00 > 0:04:00this programme. But they said they were too

0:04:00 > 0:04:00this programme. But they said they were too busy.

0:04:00 > 0:04:01this programme. But they said they were too busy. Instead

0:04:01 > 0:04:01this programme. But they said they were too busy. Instead they

0:04:01 > 0:04:01this programme. But they said they were too busy. Instead they gave

0:04:01 > 0:04:02this programme. But they said they were too busy. Instead they gave us

0:04:02 > 0:04:02were too busy. Instead they gave us a

0:04:02 > 0:04:03were too busy. Instead they gave us a statement.

0:04:03 > 0:04:03were too busy. Instead they gave us a statement. They

0:04:03 > 0:04:03were too busy. Instead they gave us a statement. They say,

0:04:03 > 0:04:04were too busy. Instead they gave us a statement. They say, "no

0:04:04 > 0:04:04were too busy. Instead they gave us a statement. They say, "no vehicles

0:04:04 > 0:04:04a statement. They say, "no vehicles suffer

0:04:04 > 0:04:04a statement. They say, "no vehicles suffer from

0:04:04 > 0:04:05a statement. They say, "no vehicles suffer from a

0:04:05 > 0:04:05a statement. They say, "no vehicles suffer from a shortage

0:04:05 > 0:04:05a statement. They say, "no vehicles suffer from a shortage of

0:04:05 > 0:04:05suffer from a shortage of equipment."

0:04:05 > 0:04:06suffer from a shortage of equipment." "All

0:04:06 > 0:04:06suffer from a shortage of equipment." "All ambulances

0:04:06 > 0:04:06suffer from a shortage of equipment." "All ambulances are

0:04:06 > 0:04:07equipment." "All ambulances are stocked

0:04:07 > 0:04:07equipment." "All ambulances are stocked sufficiently

0:04:07 > 0:04:07equipment." "All ambulances are stocked sufficiently while

0:04:07 > 0:04:07equipment." "All ambulances are stocked sufficiently while on

0:04:07 > 0:04:08equipment." "All ambulances are stocked sufficiently while on the

0:04:08 > 0:04:08stocked sufficiently while on the road

0:04:08 > 0:04:08stocked sufficiently while on the road to

0:04:08 > 0:04:08stocked sufficiently while on the road to deal

0:04:08 > 0:04:09stocked sufficiently while on the road to deal with

0:04:09 > 0:04:09stocked sufficiently while on the road to deal with an

0:04:09 > 0:04:09stocked sufficiently while on the road to deal with an emergency.

0:04:23 > 0:04:23In

0:04:23 > 0:04:24In just

0:04:24 > 0:04:24In just two

0:04:24 > 0:04:24In just two months,

0:04:24 > 0:04:24In just two months, between

0:04:24 > 0:04:25In just two months, between December

0:04:25 > 0:04:25In just two months, between December last

0:04:25 > 0:04:25In just two months, between December last year

0:04:25 > 0:04:25In just two months, between December last year and

0:04:25 > 0:04:26In just two months, between December last year and January

0:04:26 > 0:04:26In just two months, between December last year and January this

0:04:26 > 0:04:26In just two months, between December last year and January this year,

0:04:26 > 0:04:27In just two months, between December last year and January this year, the

0:04:27 > 0:04:27last year and January this year, the North

0:04:27 > 0:04:27last year and January this year, the North East

0:04:27 > 0:04:27last year and January this year, the North East Ambulance

0:04:27 > 0:04:28last year and January this year, the North East Ambulance service

0:04:28 > 0:04:28North East Ambulance service investigated

0:04:28 > 0:04:28North East Ambulance service investigated 130

0:04:28 > 0:04:29North East Ambulance service investigated 130 complaints

0:04:29 > 0:04:29investigated 130 complaints ofserious

0:04:29 > 0:04:29investigated 130 complaints ofserious delays

0:04:29 > 0:04:29investigated 130 complaints ofserious delays to

0:04:29 > 0:04:30investigated 130 complaints ofserious delays to patients

0:04:30 > 0:04:30investigated 130 complaints ofserious delays to patients getting

0:04:30 > 0:04:31ofserious delays to patients getting treatment.

0:04:31 > 0:04:31ofserious delays to patients getting treatment. On

0:04:31 > 0:04:32ofserious delays to patients getting treatment. On one

0:04:32 > 0:04:32ofserious delays to patients getting treatment. On one day

0:04:32 > 0:04:32ofserious delays to patients getting treatment. On one day alone,

0:04:32 > 0:04:33treatment. On one day alone, December

0:04:33 > 0:04:33treatment. On one day alone, December the

0:04:33 > 0:04:33treatment. On one day alone, December the 30th,

0:04:33 > 0:04:33treatment. On one day alone, December the 30th, there

0:04:33 > 0:04:34treatment. On one day alone, December the 30th, there were

0:04:34 > 0:04:34treatment. On one day alone, December the 30th, there were 15

0:04:34 > 0:04:34December the 30th, there were 15 incidents

0:04:34 > 0:04:34December the 30th, there were 15 incidents ofpatients

0:04:34 > 0:04:35December the 30th, there were 15 incidents ofpatients waiting

0:04:35 > 0:04:35December the 30th, there were 15 incidents ofpatients waiting more

0:04:35 > 0:04:35incidents ofpatients waiting more than

0:04:35 > 0:04:36incidents ofpatients waiting more than two

0:04:36 > 0:04:36incidents ofpatients waiting more than two hours

0:04:36 > 0:04:36incidents ofpatients waiting more than two hours to

0:04:36 > 0:04:36incidents ofpatients waiting more than two hours to be

0:04:36 > 0:04:37incidents ofpatients waiting more than two hours to be admitted

0:04:37 > 0:04:37incidents ofpatients waiting more than two hours to be admitted to

0:04:37 > 0:04:39than two hours to be admitted to hospital.

0:04:39 > 0:04:39than two hours to be admitted to hospital. Waiting

0:04:39 > 0:04:39than two hours to be admitted to hospital. Waiting is

0:04:39 > 0:04:40than two hours to be admitted to hospital. Waiting is the

0:04:40 > 0:04:40than two hours to be admitted to hospital. Waiting is the worst

0:04:40 > 0:04:40than two hours to be admitted to hospital. Waiting is the worst for

0:04:40 > 0:04:40hospital. Waiting is the worst for patients

0:04:40 > 0:04:41hospital. Waiting is the worst for patients and

0:04:41 > 0:04:41hospital. Waiting is the worst for patients and their

0:04:41 > 0:04:41hospital. Waiting is the worst for patients and their families,

0:04:41 > 0:04:42hospital. Waiting is the worst for patients and their families, no

0:04:42 > 0:04:42patients and their families, no matter

0:04:42 > 0:04:42patients and their families, no matter who

0:04:42 > 0:04:42patients and their families, no matter who they

0:04:42 > 0:04:46patients and their families, no matter who they are.

0:04:46 > 0:04:46patients and their families, no matter who they are. My

0:04:46 > 0:04:47patients and their families, no matter who they are. My mum

0:04:47 > 0:04:47patients and their families, no matter who they are. My mum was

0:04:47 > 0:04:47matter who they are. My mum was poorly

0:04:47 > 0:04:47matter who they are. My mum was poorly and

0:04:47 > 0:04:48matter who they are. My mum was poorly and an

0:04:48 > 0:04:48matter who they are. My mum was poorly and an ambulance

0:04:48 > 0:04:48matter who they are. My mum was poorly and an ambulance was

0:04:48 > 0:04:49matter who they are. My mum was poorly and an ambulance was booked

0:04:49 > 0:04:49poorly and an ambulance was booked but

0:04:49 > 0:04:49poorly and an ambulance was booked but it

0:04:49 > 0:04:49poorly and an ambulance was booked but it took

0:04:49 > 0:04:50poorly and an ambulance was booked but it took over

0:04:50 > 0:04:50poorly and an ambulance was booked but it took over five

0:04:50 > 0:04:50poorly and an ambulance was booked but it took over five hours

0:04:50 > 0:04:51poorly and an ambulance was booked but it took over five hours to

0:04:51 > 0:04:51poorly and an ambulance was booked but it took over five hours to get

0:04:51 > 0:04:51but it took over five hours to get to

0:04:51 > 0:04:51but it took over five hours to get to the

0:04:51 > 0:04:52but it took over five hours to get to the elderly

0:04:52 > 0:04:52but it took over five hours to get to the elderly person's

0:04:52 > 0:04:52but it took over five hours to get to the elderly person's home

0:04:52 > 0:04:52but it took over five hours to get to the elderly person's home to

0:04:52 > 0:04:53to the elderly person's home to collect

0:04:53 > 0:04:53to the elderly person's home to collect my

0:04:53 > 0:04:54to the elderly person's home to collect my mum.

0:04:54 > 0:04:55to the elderly person's home to collect my mum. Really

0:04:55 > 0:04:55to the elderly person's home to collect my mum. Really anxious

0:04:55 > 0:04:55to the elderly person's home to collect my mum. Really anxious time

0:04:55 > 0:04:55collect my mum. Really anxious time for

0:04:55 > 0:04:58collect my mum. Really anxious time for everyone.

0:04:58 > 0:04:58collect my mum. Really anxious time for everyone. This

0:04:58 > 0:04:58collect my mum. Really anxious time for everyone. This ambulance

0:04:58 > 0:04:58collect my mum. Really anxious time for everyone. This ambulance just

0:04:58 > 0:04:59for everyone. This ambulance just did

0:04:59 > 0:04:59for everyone. This ambulance just did not

0:04:59 > 0:04:59for everyone. This ambulance just did not arrive

0:04:59 > 0:04:59for everyone. This ambulance just did not arrive until

0:04:59 > 0:05:00for everyone. This ambulance just did not arrive until after

0:05:00 > 0:05:00for everyone. This ambulance just did not arrive until after 11

0:05:00 > 0:05:00did not arrive until after 11 o'clock

0:05:00 > 0:05:01did not arrive until after 11 o'clock at

0:05:01 > 0:05:02did not arrive until after 11 o'clock at night.

0:05:02 > 0:05:02did not arrive until after 11 o'clock at night. Once

0:05:02 > 0:05:03did not arrive until after 11 o'clock at night. Once it

0:05:03 > 0:05:03did not arrive until after 11 o'clock at night. Once it did

0:05:03 > 0:05:03o'clock at night. Once it did arrive,

0:05:03 > 0:05:03o'clock at night. Once it did arrive, further

0:05:03 > 0:05:04o'clock at night. Once it did arrive, further wait

0:05:04 > 0:05:04o'clock at night. Once it did arrive, further wait sitting

0:05:04 > 0:05:04o'clock at night. Once it did arrive, further wait sitting in

0:05:04 > 0:05:04arrive, further wait sitting in wheelchair

0:05:04 > 0:05:05arrive, further wait sitting in wheelchair for

0:05:05 > 0:05:05arrive, further wait sitting in wheelchair for further

0:05:05 > 0:05:05arrive, further wait sitting in wheelchair for further hour

0:05:05 > 0:05:06arrive, further wait sitting in wheelchair for further hour and

0:05:06 > 0:05:06arrive, further wait sitting in wheelchair for further hour and a

0:05:06 > 0:05:06wheelchair for further hour and a half,

0:05:06 > 0:05:06wheelchair for further hour and a half, no

0:05:06 > 0:05:07wheelchair for further hour and a half, no beds

0:05:07 > 0:05:07wheelchair for further hour and a half, no beds available

0:05:07 > 0:05:07wheelchair for further hour and a half, no beds available for

0:05:07 > 0:05:12wheelchair for further hour and a half, no beds available for her.

0:05:12 > 0:05:12wheelchair for further hour and a half, no beds available for her. So

0:05:12 > 0:05:12half, no beds available for her. So it

0:05:12 > 0:05:12half, no beds available for her. So it was

0:05:12 > 0:05:13half, no beds available for her. So it was really

0:05:13 > 0:05:13half, no beds available for her. So it was really anxious

0:05:13 > 0:05:14half, no beds available for her. So it was really anxious time.

0:05:14 > 0:05:15half, no beds available for her. So it was really anxious time. I

0:05:15 > 0:05:15half, no beds available for her. So it was really anxious time. I really

0:05:15 > 0:05:15it was really anxious time. I really do

0:05:15 > 0:05:15it was really anxious time. I really do feel

0:05:15 > 0:05:16it was really anxious time. I really do feel sorry

0:05:16 > 0:05:16it was really anxious time. I really do feel sorry for

0:05:16 > 0:05:17it was really anxious time. I really do feel sorry for paramedics.

0:05:17 > 0:05:17it was really anxious time. I really do feel sorry for paramedics. They

0:05:17 > 0:05:17do feel sorry for paramedics. They walk

0:05:17 > 0:05:17do feel sorry for paramedics. They walk into

0:05:17 > 0:05:18do feel sorry for paramedics. They walk into a

0:05:18 > 0:05:18do feel sorry for paramedics. They walk into a situation

0:05:18 > 0:05:18do feel sorry for paramedics. They walk into a situation which

0:05:18 > 0:05:18do feel sorry for paramedics. They walk into a situation which is

0:05:18 > 0:05:19do feel sorry for paramedics. They walk into a situation which is very

0:05:19 > 0:05:19walk into a situation which is very highly

0:05:19 > 0:05:19walk into a situation which is very highly charged,

0:05:19 > 0:05:20walk into a situation which is very highly charged, often

0:05:20 > 0:05:20walk into a situation which is very highly charged, often on

0:05:20 > 0:05:20walk into a situation which is very highly charged, often on the

0:05:20 > 0:05:20highly charged, often on the receiving

0:05:20 > 0:05:21highly charged, often on the receiving end

0:05:21 > 0:05:21highly charged, often on the receiving end of

0:05:21 > 0:05:21highly charged, often on the receiving end of outbursts,

0:05:21 > 0:05:21highly charged, often on the receiving end of outbursts, I

0:05:21 > 0:05:22highly charged, often on the receiving end of outbursts, I should

0:05:22 > 0:05:28receiving end of outbursts, I should imagine.

0:05:28 > 0:05:29receiving end of outbursts, I should imagine. The

0:05:29 > 0:05:29receiving end of outbursts, I should imagine. The pain

0:05:29 > 0:05:29receiving end of outbursts, I should imagine. The pain was

0:05:29 > 0:05:36receiving end of outbursts, I should imagine. The pain was horrendous.

0:05:36 > 0:05:36receiving end of outbursts, I should imagine. The pain was horrendous. It

0:05:36 > 0:05:36imagine. The pain was horrendous. It was

0:05:36 > 0:05:36imagine. The pain was horrendous. It was so

0:05:36 > 0:05:37imagine. The pain was horrendous. It was so painful.

0:05:37 > 0:05:37imagine. The pain was horrendous. It was so painful. I

0:05:37 > 0:05:37imagine. The pain was horrendous. It was so painful. I wouldn't

0:05:37 > 0:05:37imagine. The pain was horrendous. It was so painful. I wouldn't wish

0:05:37 > 0:05:38imagine. The pain was horrendous. It was so painful. I wouldn't wish it

0:05:38 > 0:05:38was so painful. I wouldn't wish it on

0:05:38 > 0:05:38was so painful. I wouldn't wish it on my

0:05:38 > 0:05:38was so painful. I wouldn't wish it on my worst

0:05:38 > 0:05:39was so painful. I wouldn't wish it on my worst enemy.

0:05:39 > 0:05:40was so painful. I wouldn't wish it on my worst enemy. I

0:05:40 > 0:05:40was so painful. I wouldn't wish it on my worst enemy. I knew

0:05:40 > 0:05:40was so painful. I wouldn't wish it on my worst enemy. I knew 100%

0:05:40 > 0:05:40was so painful. I wouldn't wish it on my worst enemy. I knew 100% that

0:05:40 > 0:05:41on my worst enemy. I knew 100% that my

0:05:41 > 0:05:41on my worst enemy. I knew 100% that my dad

0:05:41 > 0:05:41on my worst enemy. I knew 100% that my dad needed

0:05:41 > 0:05:41on my worst enemy. I knew 100% that my dad needed an

0:05:41 > 0:05:42on my worst enemy. I knew 100% that my dad needed an ambulance

0:05:42 > 0:05:43my dad needed an ambulance straightaway.

0:05:43 > 0:05:43straightaway. I

0:05:43 > 0:05:44straightaway. I was

0:05:44 > 0:05:44straightaway. I was just

0:05:44 > 0:05:44straightaway. I was just trying

0:05:44 > 0:05:44straightaway. I was just trying my

0:05:44 > 0:05:45straightaway. I was just trying my best

0:05:45 > 0:05:45straightaway. I was just trying my best to

0:05:45 > 0:05:45straightaway. I was just trying my best to get

0:05:45 > 0:05:46I was just trying my best to get anyone

0:05:46 > 0:05:46I was just trying my best to get anyone to

0:05:46 > 0:05:46I was just trying my best to get anyone to come

0:05:46 > 0:05:46I was just trying my best to get anyone to come and

0:05:46 > 0:05:47I was just trying my best to get anyone to come and see

0:05:47 > 0:05:47I was just trying my best to get anyone to come and see to

0:05:47 > 0:05:48I was just trying my best to get anyone to come and see to him.

0:05:48 > 0:05:49I was just trying my best to get anyone to come and see to him. Just

0:05:49 > 0:05:49anyone to come and see to him. Just a

0:05:49 > 0:05:49anyone to come and see to him. Just a waiting

0:05:49 > 0:05:51anyone to come and see to him. Just a waiting game.

0:05:51 > 0:05:51anyone to come and see to him. Just a waiting game. Then

0:05:51 > 0:05:51anyone to come and see to him. Just a waiting game. Then an

0:05:51 > 0:05:52anyone to come and see to him. Just a waiting game. Then an ambulance

0:05:52 > 0:05:52a waiting game. Then an ambulance did

0:05:52 > 0:05:53a waiting game. Then an ambulance did arrive.

0:05:53 > 0:05:53a waiting game. Then an ambulance did arrive. Eventually

0:05:53 > 0:05:54a waiting game. Then an ambulance did arrive. Eventually when

0:05:54 > 0:05:54a waiting game. Then an ambulance did arrive. Eventually when the

0:05:54 > 0:05:54did arrive. Eventually when the ambulance

0:05:54 > 0:05:54did arrive. Eventually when the ambulance did

0:05:54 > 0:05:55did arrive. Eventually when the ambulance did arrive,

0:05:55 > 0:05:55did arrive. Eventually when the ambulance did arrive, they

0:05:55 > 0:05:55did arrive. Eventually when the ambulance did arrive, they had

0:05:55 > 0:05:56did arrive. Eventually when the ambulance did arrive, they had to

0:05:56 > 0:05:56ambulance did arrive, they had to come

0:05:56 > 0:05:56ambulance did arrive, they had to come from

0:05:56 > 0:06:02ambulance did arrive, they had to come from Loftus.

0:06:02 > 0:06:02ambulance did arrive, they had to come from Loftus. That

0:06:02 > 0:06:02ambulance did arrive, they had to come from Loftus. That was

0:06:02 > 0:06:02ambulance did arrive, they had to come from Loftus. That was two

0:06:02 > 0:06:02ambulance did arrive, they had to come from Loftus. That was two hours

0:06:02 > 0:06:03come from Loftus. That was two hours later.

0:06:03 > 0:06:04come from Loftus. That was two hours later. I'm

0:06:04 > 0:06:04come from Loftus. That was two hours later. I'm 75

0:06:04 > 0:06:04come from Loftus. That was two hours later. I'm 75 years

0:06:04 > 0:06:05come from Loftus. That was two hours later. I'm 75 years old

0:06:05 > 0:06:05come from Loftus. That was two hours later. I'm 75 years old I

0:06:05 > 0:06:05come from Loftus. That was two hours later. I'm 75 years old I suffer

0:06:05 > 0:06:05later. I'm 75 years old I suffer with

0:06:05 > 0:06:06later. I'm 75 years old I suffer with prostate

0:06:06 > 0:06:06later. I'm 75 years old I suffer with prostate cancer,

0:06:06 > 0:06:06later. I'm 75 years old I suffer with prostate cancer, angina

0:06:06 > 0:06:14later. I'm 75 years old I suffer with prostate cancer, angina COPD.

0:06:14 > 0:06:14with prostate cancer, angina COPD. Wait

0:06:14 > 0:06:14with prostate cancer, angina COPD. Wait two

0:06:14 > 0:06:14with prostate cancer, angina COPD. Wait two hours

0:06:14 > 0:06:15with prostate cancer, angina COPD. Wait two hours for

0:06:15 > 0:06:15with prostate cancer, angina COPD. Wait two hours for an

0:06:15 > 0:06:15with prostate cancer, angina COPD. Wait two hours for an ambulance.

0:06:15 > 0:06:15with prostate cancer, angina COPD. Wait two hours for an ambulance. In

0:06:15 > 0:06:16Wait two hours for an ambulance. In my

0:06:16 > 0:06:16Wait two hours for an ambulance. In my mind,

0:06:16 > 0:06:16Wait two hours for an ambulance. In my mind, absolute

0:06:16 > 0:06:19Wait two hours for an ambulance. In my mind, absolute disgrace.

0:06:19 > 0:06:19Wait two hours for an ambulance. In my mind, absolute disgrace. The

0:06:19 > 0:06:19Wait two hours for an ambulance. In my mind, absolute disgrace. The two

0:06:19 > 0:06:20my mind, absolute disgrace. The two guys

0:06:20 > 0:06:20my mind, absolute disgrace. The two guys that

0:06:20 > 0:06:20my mind, absolute disgrace. The two guys that came,

0:06:20 > 0:06:20my mind, absolute disgrace. The two guys that came, they

0:06:20 > 0:06:21my mind, absolute disgrace. The two guys that came, they couldn't

0:06:21 > 0:06:21my mind, absolute disgrace. The two guys that came, they couldn't help

0:06:21 > 0:06:21guys that came, they couldn't help us

0:06:21 > 0:06:22guys that came, they couldn't help us enough.

0:06:22 > 0:06:22guys that came, they couldn't help us enough. They

0:06:22 > 0:06:23guys that came, they couldn't help us enough. They were

0:06:23 > 0:06:23guys that came, they couldn't help us enough. They were absolutely

0:06:23 > 0:06:27us enough. They were absolutely outstanding.

0:06:27 > 0:06:27us enough. They were absolutely outstanding. Waiting

0:06:27 > 0:06:27us enough. They were absolutely outstanding. Waiting with

0:06:27 > 0:06:27outstanding. Waiting with desperately

0:06:27 > 0:06:28outstanding. Waiting with desperately ill

0:06:28 > 0:06:28outstanding. Waiting with desperately ill patients

0:06:28 > 0:06:28outstanding. Waiting with desperately ill patients is

0:06:28 > 0:06:28desperately ill patients is something

0:06:28 > 0:06:29desperately ill patients is something paramedics

0:06:29 > 0:06:29desperately ill patients is something paramedics never

0:06:29 > 0:06:29desperately ill patients is something paramedics never forget

0:06:29 > 0:06:32something paramedics never forget either.

0:06:32 > 0:06:32something paramedics never forget either. Personally,

0:06:32 > 0:06:33something paramedics never forget either. Personally, the

0:06:33 > 0:06:33something paramedics never forget either. Personally, the worst

0:06:33 > 0:06:33something paramedics never forget either. Personally, the worst one

0:06:33 > 0:06:33either. Personally, the worst one was

0:06:33 > 0:06:34either. Personally, the worst one was probably

0:06:34 > 0:06:34either. Personally, the worst one was probably two

0:06:34 > 0:06:34either. Personally, the worst one was probably two hours

0:06:34 > 0:06:35either. Personally, the worst one was probably two hours where

0:06:35 > 0:06:35either. Personally, the worst one was probably two hours where the

0:06:35 > 0:06:35either. Personally, the worst one was probably two hours where the guy

0:06:35 > 0:06:35was probably two hours where the guy was

0:06:35 > 0:06:36was probably two hours where the guy was having

0:06:36 > 0:06:36was probably two hours where the guy was having a

0:06:36 > 0:06:36was probably two hours where the guy was having a heart

0:06:36 > 0:06:36was probably two hours where the guy was having a heart attack

0:06:36 > 0:06:37was probably two hours where the guy was having a heart attack and

0:06:37 > 0:06:37was probably two hours where the guy was having a heart attack and I

0:06:37 > 0:06:37was probably two hours where the guy was having a heart attack and I was

0:06:37 > 0:06:38was having a heart attack and I was waiting

0:06:38 > 0:06:38was having a heart attack and I was waiting two

0:06:38 > 0:06:38was having a heart attack and I was waiting two hours

0:06:38 > 0:06:38was having a heart attack and I was waiting two hours for

0:06:38 > 0:06:39was having a heart attack and I was waiting two hours for a

0:06:39 > 0:06:39was having a heart attack and I was waiting two hours for a back—up

0:06:39 > 0:06:39was having a heart attack and I was waiting two hours for a back—up to

0:06:39 > 0:06:39waiting two hours for a back—up to take

0:06:39 > 0:06:40waiting two hours for a back—up to take him

0:06:40 > 0:06:40waiting two hours for a back—up to take him to

0:06:40 > 0:06:40waiting two hours for a back—up to take him to hospital.

0:06:40 > 0:06:41waiting two hours for a back—up to take him to hospital. He

0:06:41 > 0:06:41waiting two hours for a back—up to take him to hospital. He was

0:06:41 > 0:06:41waiting two hours for a back—up to take him to hospital. He was in

0:06:41 > 0:06:41take him to hospital. He was in agony

0:06:41 > 0:06:42take him to hospital. He was in agony sort

0:06:42 > 0:06:42take him to hospital. He was in agony sort of

0:06:42 > 0:06:42take him to hospital. He was in agony sort of thing,

0:06:42 > 0:06:42take him to hospital. He was in agony sort of thing, rolling

0:06:42 > 0:06:43take him to hospital. He was in agony sort of thing, rolling around

0:06:43 > 0:06:43agony sort of thing, rolling around on

0:06:43 > 0:06:43agony sort of thing, rolling around on the

0:06:43 > 0:06:44agony sort of thing, rolling around on the floor.

0:06:44 > 0:06:44agony sort of thing, rolling around on the floor. It

0:06:44 > 0:06:44agony sort of thing, rolling around on the floor. It was

0:06:44 > 0:06:44agony sort of thing, rolling around on the floor. It was quite

0:06:44 > 0:06:45agony sort of thing, rolling around on the floor. It was quite hard

0:06:45 > 0:06:45agony sort of thing, rolling around on the floor. It was quite hard to

0:06:45 > 0:06:45on the floor. It was quite hard to get

0:06:45 > 0:06:45on the floor. It was quite hard to get him

0:06:45 > 0:06:46on the floor. It was quite hard to get him to

0:06:46 > 0:06:46on the floor. It was quite hard to get him to relax.

0:06:46 > 0:06:46on the floor. It was quite hard to get him to relax. The

0:06:46 > 0:06:47on the floor. It was quite hard to get him to relax. The family

0:06:47 > 0:06:47on the floor. It was quite hard to get him to relax. The family are

0:06:47 > 0:06:47get him to relax. The family are getting

0:06:47 > 0:06:47get him to relax. The family are getting irate,

0:06:47 > 0:06:50get him to relax. The family are getting irate, aggressive.

0:06:50 > 0:06:51get him to relax. The family are getting irate, aggressive. Wanting

0:06:51 > 0:06:51getting irate, aggressive. Wanting the

0:06:51 > 0:06:51getting irate, aggressive. Wanting the family

0:06:51 > 0:06:51getting irate, aggressive. Wanting the family member

0:06:51 > 0:06:52getting irate, aggressive. Wanting the family member to

0:06:52 > 0:06:52getting irate, aggressive. Wanting the family member to go

0:06:52 > 0:06:52getting irate, aggressive. Wanting the family member to go to

0:06:52 > 0:06:53getting irate, aggressive. Wanting the family member to go to hospital

0:06:53 > 0:06:55the family member to go to hospital straightaway.

0:06:55 > 0:06:56the family member to go to hospital straightaway. My

0:06:56 > 0:06:56the family member to go to hospital straightaway. My worst

0:06:56 > 0:06:56the family member to go to hospital straightaway. My worst experience

0:06:56 > 0:06:56straightaway. My worst experience was

0:06:56 > 0:06:57straightaway. My worst experience was when

0:06:57 > 0:06:57straightaway. My worst experience was when I

0:06:57 > 0:06:57straightaway. My worst experience was when I was

0:06:57 > 0:06:58straightaway. My worst experience was when I was on

0:06:58 > 0:06:58straightaway. My worst experience was when I was on the

0:06:58 > 0:06:58straightaway. My worst experience was when I was on the rapid

0:06:58 > 0:06:58straightaway. My worst experience was when I was on the rapid response

0:06:58 > 0:06:59was when I was on the rapid response car.

0:06:59 > 0:06:59was when I was on the rapid response car. It

0:06:59 > 0:06:59was when I was on the rapid response car. It was

0:06:59 > 0:06:59was when I was on the rapid response car. It was an

0:06:59 > 0:07:00was when I was on the rapid response car. It was an elderly

0:07:00 > 0:07:00was when I was on the rapid response car. It was an elderly lady,

0:07:00 > 0:07:00was when I was on the rapid response car. It was an elderly lady, her

0:07:00 > 0:07:01car. It was an elderly lady, her blood

0:07:01 > 0:07:01car. It was an elderly lady, her blood pressure

0:07:01 > 0:07:01car. It was an elderly lady, her blood pressure was

0:07:01 > 0:07:01car. It was an elderly lady, her blood pressure was very

0:07:01 > 0:07:02car. It was an elderly lady, her blood pressure was very low,

0:07:02 > 0:07:02car. It was an elderly lady, her blood pressure was very low, her

0:07:02 > 0:07:02blood pressure was very low, her oxygen

0:07:02 > 0:07:02blood pressure was very low, her oxygen levels

0:07:02 > 0:07:03blood pressure was very low, her oxygen levels were

0:07:03 > 0:07:03blood pressure was very low, her oxygen levels were low.An

0:07:03 > 0:07:03blood pressure was very low, her oxygen levels were low.An ambulance

0:07:03 > 0:07:04oxygen levels were low.An ambulance should

0:07:04 > 0:07:04oxygen levels were low.An ambulance should arrive

0:07:04 > 0:07:04oxygen levels were low.An ambulance should arrive within

0:07:04 > 0:07:04oxygen levels were low.An ambulance should arrive within 20

0:07:04 > 0:07:06oxygen levels were low.An ambulance should arrive within 20 minutes.

0:07:06 > 0:07:06oxygen levels were low.An ambulance should arrive within 20 minutes. I

0:07:06 > 0:07:06should arrive within 20 minutes. I was

0:07:06 > 0:07:07should arrive within 20 minutes. I was there

0:07:07 > 0:07:07should arrive within 20 minutes. I was there for

0:07:07 > 0:07:07should arrive within 20 minutes. I was there for an

0:07:07 > 0:07:08should arrive within 20 minutes. I was there for an hour

0:07:08 > 0:07:08should arrive within 20 minutes. I was there for an hour and

0:07:08 > 0:07:08should arrive within 20 minutes. I was there for an hour and a

0:07:08 > 0:07:08should arrive within 20 minutes. I was there for an hour and a half.

0:07:08 > 0:07:09was there for an hour and a half. I'd

0:07:09 > 0:07:09was there for an hour and a half. I'd used

0:07:09 > 0:07:09was there for an hour and a half. I'd used all

0:07:09 > 0:07:09was there for an hour and a half. I'd used all my

0:07:09 > 0:07:10was there for an hour and a half. I'd used all my oxygen,

0:07:10 > 0:07:10was there for an hour and a half. I'd used all my oxygen, two

0:07:10 > 0:07:10was there for an hour and a half. I'd used all my oxygen, two bags

0:07:10 > 0:07:11was there for an hour and a half. I'd used all my oxygen, two bags of

0:07:11 > 0:07:11I'd used all my oxygen, two bags of fluid

0:07:11 > 0:07:11I'd used all my oxygen, two bags of fluid for

0:07:11 > 0:07:11I'd used all my oxygen, two bags of fluid for the

0:07:11 > 0:07:12I'd used all my oxygen, two bags of fluid for the lady,

0:07:12 > 0:07:12I'd used all my oxygen, two bags of fluid for the lady, and

0:07:12 > 0:07:12I'd used all my oxygen, two bags of fluid for the lady, and she

0:07:12 > 0:07:12I'd used all my oxygen, two bags of fluid for the lady, and she was

0:07:12 > 0:07:13fluid for the lady, and she was still

0:07:13 > 0:07:13fluid for the lady, and she was still getting

0:07:13 > 0:07:13fluid for the lady, and she was still getting worse.

0:07:13 > 0:07:14fluid for the lady, and she was still getting worse. I'd

0:07:14 > 0:07:14fluid for the lady, and she was still getting worse. I'd radioed

0:07:14 > 0:07:14still getting worse. I'd radioed them

0:07:14 > 0:07:14still getting worse. I'd radioed them five

0:07:14 > 0:07:15still getting worse. I'd radioed them five times

0:07:15 > 0:07:15still getting worse. I'd radioed them five times before

0:07:15 > 0:07:15still getting worse. I'd radioed them five times before the

0:07:15 > 0:07:15still getting worse. I'd radioed them five times before the ambulance

0:07:15 > 0:07:16them five times before the ambulance arrived.

0:07:16 > 0:07:16them five times before the ambulance arrived. I

0:07:16 > 0:07:17them five times before the ambulance arrived. I thought

0:07:17 > 0:07:17them five times before the ambulance arrived. I thought she

0:07:17 > 0:07:17them five times before the ambulance arrived. I thought she was

0:07:17 > 0:07:19them five times before the ambulance arrived. I thought she was dying.

0:07:19 > 0:07:19them five times before the ambulance arrived. I thought she was dying. I

0:07:19 > 0:07:20arrived. I thought she was dying. I think

0:07:20 > 0:07:20arrived. I thought she was dying. I think had

0:07:20 > 0:07:20arrived. I thought she was dying. I think had the

0:07:20 > 0:07:20arrived. I thought she was dying. I think had the ambulance

0:07:20 > 0:07:21arrived. I thought she was dying. I think had the ambulance not

0:07:21 > 0:07:21arrived. I thought she was dying. I think had the ambulance not arrived

0:07:21 > 0:07:21think had the ambulance not arrived when

0:07:21 > 0:07:22think had the ambulance not arrived when it

0:07:22 > 0:07:22think had the ambulance not arrived when it did

0:07:22 > 0:07:22think had the ambulance not arrived when it did she

0:07:22 > 0:07:22think had the ambulance not arrived when it did she would

0:07:22 > 0:07:23think had the ambulance not arrived when it did she would have

0:07:23 > 0:07:23think had the ambulance not arrived when it did she would have because

0:07:23 > 0:07:23think had the ambulance not arrived when it did she would have because I

0:07:23 > 0:07:23when it did she would have because I was

0:07:23 > 0:07:24when it did she would have because I was running

0:07:24 > 0:07:24when it did she would have because I was running out

0:07:24 > 0:07:24when it did she would have because I was running out of

0:07:24 > 0:07:26when it did she would have because I was running out of oxygen.

0:07:26 > 0:07:26when it did she would have because I was running out of oxygen. NEAS

0:07:26 > 0:07:27when it did she would have because I was running out of oxygen. NEAS says

0:07:27 > 0:07:27was running out of oxygen. NEAS says only

0:07:27 > 0:07:27was running out of oxygen. NEAS says only six

0:07:27 > 0:07:28was running out of oxygen. NEAS says only six of

0:07:28 > 0:07:28was running out of oxygen. NEAS says only six of the

0:07:28 > 0:07:28was running out of oxygen. NEAS says only six of the 130

0:07:28 > 0:07:28was running out of oxygen. NEAS says only six of the 130 serious

0:07:28 > 0:07:29was running out of oxygen. NEAS says only six of the 130 serious delays

0:07:29 > 0:07:29only six of the 130 serious delays recorded

0:07:29 > 0:07:29only six of the 130 serious delays recorded between

0:07:29 > 0:07:29only six of the 130 serious delays recorded between December

0:07:29 > 0:07:30only six of the 130 serious delays recorded between December and

0:07:30 > 0:07:30recorded between December and January

0:07:30 > 0:07:30recorded between December and January were

0:07:30 > 0:07:30recorded between December and January were down

0:07:30 > 0:07:31recorded between December and January were down to

0:07:31 > 0:07:31recorded between December and January were down to the

0:07:31 > 0:07:31recorded between December and January were down to the ambulance

0:07:31 > 0:07:34January were down to the ambulance service.

0:07:34 > 0:07:34January were down to the ambulance service. They

0:07:34 > 0:07:34January were down to the ambulance service. They say

0:07:34 > 0:07:34January were down to the ambulance service. They say the

0:07:34 > 0:07:35January were down to the ambulance service. They say the entire

0:07:35 > 0:07:35January were down to the ambulance service. They say the entire NHS

0:07:35 > 0:07:35January were down to the ambulance service. They say the entire NHS is

0:07:35 > 0:07:36service. They say the entire NHS is under

0:07:36 > 0:07:36service. They say the entire NHS is under "tremendous

0:07:36 > 0:07:36service. They say the entire NHS is under "tremendous strain"

0:07:36 > 0:07:36service. They say the entire NHS is under "tremendous strain" but

0:07:36 > 0:07:37under "tremendous strain" but "despite

0:07:37 > 0:07:37under "tremendous strain" but "despite these

0:07:37 > 0:07:37under "tremendous strain" but "despite these pressures

0:07:37 > 0:07:37under "tremendous strain" but "despite these pressures NEAS

0:07:37 > 0:07:38under "tremendous strain" but "despite these pressures NEAS is

0:07:38 > 0:07:38"despite these pressures NEAS is still

0:07:38 > 0:07:38"despite these pressures NEAS is still meeting

0:07:38 > 0:07:39"despite these pressures NEAS is still meeting its

0:07:39 > 0:07:39"despite these pressures NEAS is still meeting its performance

0:07:39 > 0:07:42still meeting its performance targets.

0:07:42 > 0:07:43still meeting its performance targets. So

0:07:43 > 0:07:43still meeting its performance targets. So far

0:07:43 > 0:07:43still meeting its performance targets. So far this

0:07:43 > 0:07:43still meeting its performance targets. So far this year

0:07:43 > 0:07:44still meeting its performance targets. So far this year 79%

0:07:44 > 0:07:44still meeting its performance targets. So far this year 79% of

0:07:44 > 0:07:44still meeting its performance targets. So far this year 79% of the

0:07:44 > 0:07:45targets. So far this year 79% of the most

0:07:45 > 0:07:45targets. So far this year 79% of the most serious

0:07:45 > 0:07:45targets. So far this year 79% of the most serious emergency

0:07:45 > 0:07:45targets. So far this year 79% of the most serious emergency calls

0:07:45 > 0:07:46targets. So far this year 79% of the most serious emergency calls are

0:07:46 > 0:07:46most serious emergency calls are reached

0:07:46 > 0:07:46most serious emergency calls are reached within

0:07:46 > 0:07:46most serious emergency calls are reached within eight

0:07:46 > 0:07:50most serious emergency calls are reached within eight minutes."

0:07:50 > 0:07:50reached within eight minutes." All

0:07:50 > 0:07:50reached within eight minutes." All the

0:07:50 > 0:07:51reached within eight minutes." All the paramedics

0:07:51 > 0:07:51reached within eight minutes." All the paramedics we

0:07:51 > 0:07:51reached within eight minutes." All the paramedics we spoke

0:07:51 > 0:07:52reached within eight minutes." All the paramedics we spoke to

0:07:52 > 0:07:52reached within eight minutes." All the paramedics we spoke to said

0:07:52 > 0:07:52All the paramedics we spoke to said burn

0:07:52 > 0:07:52All the paramedics we spoke to said burn out

0:07:52 > 0:07:53All the paramedics we spoke to said burn out is

0:07:53 > 0:07:53All the paramedics we spoke to said burn out is a

0:07:53 > 0:07:54All the paramedics we spoke to said burn out is a problem.

0:07:54 > 0:07:54All the paramedics we spoke to said burn out is a problem. The

0:07:54 > 0:07:55All the paramedics we spoke to said burn out is a problem. The most

0:07:55 > 0:07:55burn out is a problem. The most recent

0:07:55 > 0:07:55burn out is a problem. The most recent staff

0:07:55 > 0:07:55burn out is a problem. The most recent staff survey

0:07:55 > 0:07:56burn out is a problem. The most recent staff survey backs

0:07:56 > 0:07:56burn out is a problem. The most recent staff survey backs this

0:07:56 > 0:07:56burn out is a problem. The most recent staff survey backs this up.

0:07:56 > 0:07:57recent staff survey backs this up. Paramedics

0:07:57 > 0:07:57recent staff survey backs this up. Paramedics told

0:07:57 > 0:07:57recent staff survey backs this up. Paramedics told us

0:07:57 > 0:07:57recent staff survey backs this up. Paramedics told us they

0:07:57 > 0:07:58recent staff survey backs this up. Paramedics told us they have

0:07:58 > 0:07:58recent staff survey backs this up. Paramedics told us they have no

0:07:58 > 0:07:58Paramedics told us they have no choice

0:07:58 > 0:07:59Paramedics told us they have no choice about

0:07:59 > 0:07:59Paramedics told us they have no choice about working

0:07:59 > 0:07:59Paramedics told us they have no choice about working over

0:07:59 > 0:08:04Paramedics told us they have no choice about working over time.

0:08:04 > 0:08:04Paramedics told us they have no choice about working over time. 81%

0:08:04 > 0:08:05choice about working over time. 81% report

0:08:05 > 0:08:05choice about working over time. 81% report working

0:08:05 > 0:08:05choice about working over time. 81% report working extra

0:08:05 > 0:08:08choice about working over time. 81% report working extra hours.

0:08:08 > 0:08:08report working extra hours. The

0:08:08 > 0:08:08report working extra hours. The workload

0:08:08 > 0:08:09report working extra hours. The workload has

0:08:09 > 0:08:09report working extra hours. The workload has increased

0:08:09 > 0:08:09report working extra hours. The workload has increased over

0:08:09 > 0:08:10report working extra hours. The workload has increased over the

0:08:10 > 0:08:10The workload has increased over the timescales

0:08:10 > 0:08:10The workload has increased over the timescales I've

0:08:10 > 0:08:10The workload has increased over the timescales I've been

0:08:10 > 0:08:11The workload has increased over the timescales I've been in

0:08:11 > 0:08:11The workload has increased over the timescales I've been in the

0:08:11 > 0:08:11timescales I've been in the ambulance

0:08:11 > 0:08:11timescales I've been in the ambulance service

0:08:11 > 0:08:12timescales I've been in the ambulance service so

0:08:12 > 0:08:12timescales I've been in the ambulance service so now

0:08:12 > 0:08:12timescales I've been in the ambulance service so now its

0:08:12 > 0:08:13ambulance service so now its basically

0:08:13 > 0:08:13ambulance service so now its basically job

0:08:13 > 0:08:13ambulance service so now its basically job after

0:08:13 > 0:08:13ambulance service so now its basically job after job

0:08:13 > 0:08:14ambulance service so now its basically job after job after

0:08:14 > 0:08:16ambulance service so now its basically job after job after job.

0:08:16 > 0:08:16basically job after job after job. At

0:08:16 > 0:08:16basically job after job after job. At the

0:08:16 > 0:08:16basically job after job after job. At the end

0:08:16 > 0:08:16basically job after job after job. At the end of

0:08:16 > 0:08:17basically job after job after job. At the end of the

0:08:17 > 0:08:17basically job after job after job. At the end of the day,

0:08:17 > 0:08:17basically job after job after job. At the end of the day, we

0:08:17 > 0:08:17basically job after job after job. At the end of the day, we are

0:08:17 > 0:08:18basically job after job after job. At the end of the day, we are not

0:08:18 > 0:08:18At the end of the day, we are not machines.

0:08:18 > 0:08:18At the end of the day, we are not machines. We

0:08:18 > 0:08:18At the end of the day, we are not machines. We do

0:08:18 > 0:08:19At the end of the day, we are not machines. We do need

0:08:19 > 0:08:19At the end of the day, we are not machines. We do need to

0:08:19 > 0:08:19At the end of the day, we are not machines. We do need to have

0:08:19 > 0:08:19At the end of the day, we are not machines. We do need to have food

0:08:19 > 0:08:20machines. We do need to have food ,we

0:08:20 > 0:08:20machines. We do need to have food ,we do

0:08:20 > 0:08:20machines. We do need to have food ,we do need

0:08:20 > 0:08:21machines. We do need to have food ,we do need to

0:08:21 > 0:08:21machines. We do need to have food ,we do need to have

0:08:21 > 0:08:21machines. We do need to have food ,we do need to have something

0:08:21 > 0:08:21machines. We do need to have food ,we do need to have something to

0:08:21 > 0:08:22,we do need to have something to drink,

0:08:22 > 0:08:22,we do need to have something to drink, we

0:08:22 > 0:08:22,we do need to have something to drink, we do

0:08:22 > 0:08:22,we do need to have something to drink, we do need

0:08:22 > 0:08:23,we do need to have something to drink, we do need to

0:08:23 > 0:08:23,we do need to have something to drink, we do need to have

0:08:23 > 0:08:23,we do need to have something to drink, we do need to have half

0:08:23 > 0:08:24,we do need to have something to drink, we do need to have half an

0:08:24 > 0:08:24drink, we do need to have half an hour

0:08:24 > 0:08:24drink, we do need to have half an hour where

0:08:24 > 0:08:24drink, we do need to have half an hour where we

0:08:24 > 0:08:25drink, we do need to have half an hour where we can

0:08:25 > 0:08:25drink, we do need to have half an hour where we can gather

0:08:25 > 0:08:25drink, we do need to have half an hour where we can gather our

0:08:25 > 0:08:25hour where we can gather our thoughts

0:08:25 > 0:08:26hour where we can gather our thoughts and

0:08:26 > 0:08:26hour where we can gather our thoughts and come

0:08:26 > 0:08:26hour where we can gather our thoughts and come back

0:08:26 > 0:08:27hour where we can gather our thoughts and come back down

0:08:27 > 0:08:27hour where we can gather our thoughts and come back down to

0:08:27 > 0:08:27thoughts and come back down to earth.

0:08:27 > 0:08:27thoughts and come back down to earth. A

0:08:27 > 0:08:28thoughts and come back down to earth. A lot

0:08:28 > 0:08:28thoughts and come back down to earth. A lot of

0:08:28 > 0:08:28thoughts and come back down to earth. A lot of us

0:08:28 > 0:08:28thoughts and come back down to earth. A lot of us do

0:08:28 > 0:08:29thoughts and come back down to earth. A lot of us do feel

0:08:29 > 0:08:29thoughts and come back down to earth. A lot of us do feel that

0:08:29 > 0:08:29earth. A lot of us do feel that we're

0:08:29 > 0:08:30earth. A lot of us do feel that we're treated

0:08:30 > 0:08:30earth. A lot of us do feel that we're treated as

0:08:30 > 0:08:30earth. A lot of us do feel that we're treated as robots

0:08:30 > 0:08:30earth. A lot of us do feel that we're treated as robots and

0:08:30 > 0:08:31earth. A lot of us do feel that we're treated as robots and at

0:08:31 > 0:08:31earth. A lot of us do feel that we're treated as robots and at the

0:08:31 > 0:08:31we're treated as robots and at the end

0:08:31 > 0:08:31we're treated as robots and at the end of

0:08:31 > 0:08:32we're treated as robots and at the end of the

0:08:32 > 0:08:32we're treated as robots and at the end of the day

0:08:32 > 0:08:32we're treated as robots and at the end of the day we're

0:08:32 > 0:08:33we're treated as robots and at the end of the day we're human

0:08:33 > 0:08:34we're treated as robots and at the end of the day we're human beings.

0:08:34 > 0:08:34end of the day we're human beings. We're

0:08:34 > 0:08:35end of the day we're human beings. We're so

0:08:35 > 0:08:35end of the day we're human beings. We're so tired

0:08:35 > 0:08:35end of the day we're human beings. We're so tired ourselves

0:08:35 > 0:08:35end of the day we're human beings. We're so tired ourselves we're

0:08:35 > 0:08:36We're so tired ourselves we're risking

0:08:36 > 0:08:36We're so tired ourselves we're risking people's

0:08:36 > 0:08:36We're so tired ourselves we're risking people's lives

0:08:36 > 0:08:36We're so tired ourselves we're risking people's lives by

0:08:36 > 0:08:37We're so tired ourselves we're risking people's lives by being

0:08:37 > 0:08:37We're so tired ourselves we're risking people's lives by being at

0:08:37 > 0:08:37risking people's lives by being at work

0:08:37 > 0:08:38risking people's lives by being at work for

0:08:38 > 0:08:38risking people's lives by being at work for so

0:08:38 > 0:08:39risking people's lives by being at work for so long.

0:08:39 > 0:08:40risking people's lives by being at work for so long. The

0:08:40 > 0:08:40risking people's lives by being at work for so long. The worry

0:08:40 > 0:08:40risking people's lives by being at work for so long. The worry comes

0:08:40 > 0:08:41work for so long. The worry comes that

0:08:41 > 0:08:41work for so long. The worry comes that you're

0:08:41 > 0:08:41work for so long. The worry comes that you're going

0:08:41 > 0:08:41work for so long. The worry comes that you're going to

0:08:41 > 0:08:42work for so long. The worry comes that you're going to be

0:08:42 > 0:08:42work for so long. The worry comes that you're going to be sat

0:08:42 > 0:08:42work for so long. The worry comes that you're going to be sat in

0:08:42 > 0:08:42work for so long. The worry comes that you're going to be sat in the

0:08:42 > 0:08:43that you're going to be sat in the back

0:08:43 > 0:08:43that you're going to be sat in the back of

0:08:43 > 0:08:43that you're going to be sat in the back of an

0:08:43 > 0:08:44that you're going to be sat in the back of an ambulance

0:08:44 > 0:08:44that you're going to be sat in the back of an ambulance on

0:08:44 > 0:08:44that you're going to be sat in the back of an ambulance on the

0:08:44 > 0:08:44that you're going to be sat in the back of an ambulance on the way

0:08:44 > 0:08:45that you're going to be sat in the back of an ambulance on the way to

0:08:45 > 0:08:45back of an ambulance on the way to hospital

0:08:45 > 0:08:45back of an ambulance on the way to hospital and

0:08:45 > 0:08:45back of an ambulance on the way to hospital and be

0:08:45 > 0:08:46back of an ambulance on the way to hospital and be nodding

0:08:46 > 0:08:46back of an ambulance on the way to hospital and be nodding off

0:08:46 > 0:08:46back of an ambulance on the way to hospital and be nodding off with

0:08:46 > 0:08:47hospital and be nodding off with patients.

0:08:47 > 0:08:47hospital and be nodding off with patients. I

0:08:47 > 0:08:47hospital and be nodding off with patients. I don't

0:08:47 > 0:08:48hospital and be nodding off with patients. I don't think

0:08:48 > 0:08:48hospital and be nodding off with patients. I don't think any

0:08:48 > 0:08:48hospital and be nodding off with patients. I don't think any other

0:08:48 > 0:08:48patients. I don't think any other emergency

0:08:48 > 0:08:49patients. I don't think any other emergency service

0:08:49 > 0:08:49patients. I don't think any other emergency service does

0:08:49 > 0:08:49patients. I don't think any other emergency service does as

0:08:49 > 0:08:50patients. I don't think any other emergency service does as much

0:08:50 > 0:08:50patients. I don't think any other emergency service does as much blue

0:08:50 > 0:08:50emergency service does as much blue light

0:08:50 > 0:08:50emergency service does as much blue light driving

0:08:50 > 0:08:51emergency service does as much blue light driving and

0:08:51 > 0:08:51emergency service does as much blue light driving and the

0:08:51 > 0:08:51emergency service does as much blue light driving and the distances

0:08:51 > 0:08:51light driving and the distances you're

0:08:51 > 0:08:52light driving and the distances you're travelling,

0:08:52 > 0:08:52light driving and the distances you're travelling, you

0:08:52 > 0:08:52light driving and the distances you're travelling, you are

0:08:52 > 0:08:53light driving and the distances you're travelling, you are putting

0:08:53 > 0:08:53you're travelling, you are putting yourself

0:08:53 > 0:08:53you're travelling, you are putting yourself and

0:08:53 > 0:08:53you're travelling, you are putting yourself and other

0:08:53 > 0:08:54you're travelling, you are putting yourself and other members

0:08:54 > 0:08:54you're travelling, you are putting yourself and other members of

0:08:54 > 0:08:54you're travelling, you are putting yourself and other members of the

0:08:54 > 0:08:54yourself and other members of the public

0:08:54 > 0:08:55yourself and other members of the public at

0:08:55 > 0:08:56yourself and other members of the public at risk.

0:08:56 > 0:08:56yourself and other members of the public at risk. You're

0:08:56 > 0:08:56yourself and other members of the public at risk. You're trained

0:08:56 > 0:08:57yourself and other members of the public at risk. You're trained in

0:08:57 > 0:08:57public at risk. You're trained in driving

0:08:57 > 0:08:57public at risk. You're trained in driving safely

0:08:57 > 0:08:57public at risk. You're trained in driving safely but

0:08:57 > 0:08:58public at risk. You're trained in driving safely but it's

0:08:58 > 0:08:58public at risk. You're trained in driving safely but it's a

0:08:58 > 0:08:58public at risk. You're trained in driving safely but it's a very

0:08:58 > 0:08:58public at risk. You're trained in driving safely but it's a very heavy

0:08:58 > 0:08:59driving safely but it's a very heavy vehicle

0:08:59 > 0:08:59driving safely but it's a very heavy vehicle its

0:08:59 > 0:08:59driving safely but it's a very heavy vehicle its very

0:08:59 > 0:08:59driving safely but it's a very heavy vehicle its very stressful

0:08:59 > 0:09:00driving safely but it's a very heavy vehicle its very stressful being

0:09:00 > 0:09:00vehicle its very stressful being that

0:09:00 > 0:09:00vehicle its very stressful being that concentrated,

0:09:00 > 0:09:01vehicle its very stressful being that concentrated, that

0:09:01 > 0:09:01vehicle its very stressful being that concentrated, that switched—on

0:09:01 > 0:09:01that concentrated, that switched—on for

0:09:01 > 0:09:01that concentrated, that switched—on for that

0:09:01 > 0:09:02that concentrated, that switched—on for that amount

0:09:02 > 0:09:02that concentrated, that switched—on for that amount of

0:09:02 > 0:09:09that concentrated, that switched—on for that amount of time.

0:09:09 > 0:09:09that concentrated, that switched—on for that amount of time. NEAS

0:09:09 > 0:09:10that concentrated, that switched—on for that amount of time. NEAS says

0:09:10 > 0:09:10for that amount of time. NEAS says the

0:09:10 > 0:09:10for that amount of time. NEAS says the key

0:09:10 > 0:09:10for that amount of time. NEAS says the key to

0:09:10 > 0:09:11for that amount of time. NEAS says the key to "reducing

0:09:11 > 0:09:11for that amount of time. NEAS says the key to "reducing the

0:09:11 > 0:09:11for that amount of time. NEAS says the key to "reducing the pressures

0:09:11 > 0:09:12the key to "reducing the pressures on

0:09:12 > 0:09:12the key to "reducing the pressures on our

0:09:12 > 0:09:12the key to "reducing the pressures on our hardworking

0:09:12 > 0:09:12the key to "reducing the pressures on our hardworking crews"

0:09:12 > 0:09:13the key to "reducing the pressures on our hardworking crews" lies

0:09:13 > 0:09:13the key to "reducing the pressures on our hardworking crews" lies in

0:09:13 > 0:09:13on our hardworking crews" lies in part

0:09:13 > 0:09:13on our hardworking crews" lies in part with

0:09:13 > 0:09:15on our hardworking crews" lies in part with patients.

0:09:15 > 0:09:16on our hardworking crews" lies in part with patients. It

0:09:16 > 0:09:16on our hardworking crews" lies in part with patients. It says

0:09:16 > 0:09:16on our hardworking crews" lies in part with patients. It says experts

0:09:16 > 0:09:16part with patients. It says experts estimate

0:09:16 > 0:09:17part with patients. It says experts estimate a

0:09:17 > 0:09:17part with patients. It says experts estimate a third

0:09:17 > 0:09:17part with patients. It says experts estimate a third of

0:09:17 > 0:09:18part with patients. It says experts estimate a third of all

0:09:18 > 0:09:18part with patients. It says experts estimate a third of all patients

0:09:18 > 0:09:18part with patients. It says experts estimate a third of all patients who

0:09:18 > 0:09:18estimate a third of all patients who make

0:09:18 > 0:09:19estimate a third of all patients who make their

0:09:19 > 0:09:19estimate a third of all patients who make their way

0:09:19 > 0:09:19estimate a third of all patients who make their way to

0:09:19 > 0:09:19estimate a third of all patients who make their way to A&E

0:09:19 > 0:09:20estimate a third of all patients who make their way to A&E wards

0:09:20 > 0:09:20estimate a third of all patients who make their way to A&E wards in

0:09:20 > 0:09:20make their way to A&E wards in England

0:09:20 > 0:09:21make their way to A&E wards in England "do

0:09:21 > 0:09:21make their way to A&E wards in England "do not

0:09:21 > 0:09:21make their way to A&E wards in England "do not actually

0:09:21 > 0:09:21make their way to A&E wards in England "do not actually need

0:09:21 > 0:09:22make their way to A&E wards in England "do not actually need to

0:09:22 > 0:09:22make their way to A&E wards in England "do not actually need to be

0:09:22 > 0:09:24England "do not actually need to be there".

0:09:24 > 0:09:24England "do not actually need to be there". So

0:09:24 > 0:09:25England "do not actually need to be there". So if

0:09:25 > 0:09:25England "do not actually need to be there". So if things

0:09:25 > 0:09:25England "do not actually need to be there". So if things are

0:09:25 > 0:09:25England "do not actually need to be there". So if things are that

0:09:25 > 0:09:26England "do not actually need to be there". So if things are that bad,

0:09:26 > 0:09:26there". So if things are that bad, why

0:09:26 > 0:09:26there". So if things are that bad, why don't

0:09:26 > 0:09:27there". So if things are that bad, why don't paramedics

0:09:27 > 0:09:30there". So if things are that bad, why don't paramedics complain?

0:09:30 > 0:09:30why don't paramedics complain? They

0:09:30 > 0:09:31why don't paramedics complain? They do.

0:09:31 > 0:09:31They do. In

0:09:31 > 0:09:32They do. In last

0:09:32 > 0:09:32They do. In last year's

0:09:32 > 0:09:32They do. In last year's staff

0:09:32 > 0:09:32They do. In last year's staff survey,

0:09:32 > 0:09:33They do. In last year's staff survey, 85%

0:09:33 > 0:09:33They do. In last year's staff survey, 85% of

0:09:33 > 0:09:33In last year's staff survey, 85% of employees

0:09:33 > 0:09:33In last year's staff survey, 85% of employees had

0:09:33 > 0:09:34In last year's staff survey, 85% of employees had reported

0:09:34 > 0:09:34In last year's staff survey, 85% of employees had reported errors,

0:09:34 > 0:09:34In last year's staff survey, 85% of employees had reported errors, near

0:09:34 > 0:09:35employees had reported errors, near misses

0:09:35 > 0:09:35employees had reported errors, near misses or

0:09:35 > 0:09:35employees had reported errors, near misses or incidents

0:09:35 > 0:09:35employees had reported errors, near misses or incidents in

0:09:35 > 0:09:36employees had reported errors, near misses or incidents in the

0:09:36 > 0:09:36employees had reported errors, near misses or incidents in the previous

0:09:36 > 0:09:39misses or incidents in the previous month.

0:09:39 > 0:09:39misses or incidents in the previous month. But

0:09:39 > 0:09:39misses or incidents in the previous month. But some

0:09:39 > 0:09:39misses or incidents in the previous month. But some paramedics

0:09:39 > 0:09:40misses or incidents in the previous month. But some paramedics have

0:09:40 > 0:09:40misses or incidents in the previous month. But some paramedics have lost

0:09:40 > 0:09:40month. But some paramedics have lost faith

0:09:40 > 0:09:40month. But some paramedics have lost faith in

0:09:40 > 0:09:41month. But some paramedics have lost faith in the

0:09:41 > 0:09:41month. But some paramedics have lost faith in the complaints

0:09:41 > 0:09:47month. But some paramedics have lost faith in the complaints system.

0:09:47 > 0:09:47month. But some paramedics have lost faith in the complaints system. I

0:09:47 > 0:09:48month. But some paramedics have lost faith in the complaints system. I do

0:09:48 > 0:09:48faith in the complaints system. I do put

0:09:48 > 0:09:48faith in the complaints system. I do put a

0:09:48 > 0:09:48faith in the complaints system. I do put a lot

0:09:48 > 0:09:48faith in the complaints system. I do put a lot of

0:09:48 > 0:09:49faith in the complaints system. I do put a lot of complaints

0:09:49 > 0:09:51faith in the complaints system. I do put a lot of complaints on.

0:09:51 > 0:09:51faith in the complaints system. I do put a lot of complaints on. Some

0:09:51 > 0:09:52put a lot of complaints on. Some paramedics

0:09:52 > 0:09:52put a lot of complaints on. Some paramedics don't

0:09:52 > 0:09:52put a lot of complaints on. Some paramedics don't because

0:09:52 > 0:09:52put a lot of complaints on. Some paramedics don't because they

0:09:52 > 0:09:53paramedics don't because they honestly

0:09:53 > 0:09:53paramedics don't because they honestly don't

0:09:53 > 0:09:53paramedics don't because they honestly don't believe

0:09:53 > 0:09:53paramedics don't because they honestly don't believe that

0:09:53 > 0:09:54paramedics don't because they honestly don't believe that nothing

0:09:54 > 0:09:54honestly don't believe that nothing going

0:09:54 > 0:09:54honestly don't believe that nothing going to

0:09:54 > 0:09:55honestly don't believe that nothing going to happen

0:09:55 > 0:09:55honestly don't believe that nothing going to happen but

0:09:55 > 0:09:55honestly don't believe that nothing going to happen but I

0:09:55 > 0:09:55honestly don't believe that nothing going to happen but I think

0:09:55 > 0:09:56honestly don't believe that nothing going to happen but I think if

0:09:56 > 0:09:56honestly don't believe that nothing going to happen but I think if you

0:09:56 > 0:09:56going to happen but I think if you don't

0:09:56 > 0:09:56going to happen but I think if you don't complain

0:09:56 > 0:09:57going to happen but I think if you don't complain nothing

0:09:57 > 0:09:57going to happen but I think if you don't complain nothing is

0:09:57 > 0:09:57going to happen but I think if you don't complain nothing is going

0:09:57 > 0:09:58going to happen but I think if you don't complain nothing is going to

0:09:58 > 0:09:58don't complain nothing is going to happen.

0:09:58 > 0:09:58don't complain nothing is going to happen. NEAS

0:09:58 > 0:09:58don't complain nothing is going to happen. NEAS says

0:09:58 > 0:09:59don't complain nothing is going to happen. NEAS says "more

0:09:59 > 0:09:59don't complain nothing is going to happen. NEAS says "more and

0:09:59 > 0:09:59don't complain nothing is going to happen. NEAS says "more and more

0:09:59 > 0:09:59happen. NEAS says "more and more staff

0:09:59 > 0:10:00happen. NEAS says "more and more staff are

0:10:00 > 0:10:00happen. NEAS says "more and more staff are using

0:10:00 > 0:10:00happen. NEAS says "more and more staff are using our

0:10:00 > 0:10:01happen. NEAS says "more and more staff are using our reporting

0:10:01 > 0:10:01staff are using our reporting mechanisms

0:10:01 > 0:10:01staff are using our reporting mechanisms to

0:10:01 > 0:10:01staff are using our reporting mechanisms to highlight

0:10:01 > 0:10:02staff are using our reporting mechanisms to highlight concerns.

0:10:02 > 0:10:02mechanisms to highlight concerns. This

0:10:02 > 0:10:02mechanisms to highlight concerns. This seems

0:10:02 > 0:10:02mechanisms to highlight concerns. This seems to

0:10:02 > 0:10:03mechanisms to highlight concerns. This seems to indicate

0:10:03 > 0:10:03mechanisms to highlight concerns. This seems to indicate that

0:10:03 > 0:10:03mechanisms to highlight concerns. This seems to indicate that staff

0:10:03 > 0:10:04mechanisms to highlight concerns. This seems to indicate that staff do

0:10:04 > 0:10:04This seems to indicate that staff do have

0:10:04 > 0:10:04This seems to indicate that staff do have faith

0:10:04 > 0:10:04This seems to indicate that staff do have faith in

0:10:04 > 0:10:05This seems to indicate that staff do have faith in the

0:10:05 > 0:10:05This seems to indicate that staff do have faith in the systems

0:10:05 > 0:10:05This seems to indicate that staff do have faith in the systems and

0:10:05 > 0:10:05This seems to indicate that staff do have faith in the systems and are

0:10:05 > 0:10:06have faith in the systems and are using

0:10:06 > 0:10:06have faith in the systems and are using them."

0:10:06 > 0:10:06have faith in the systems and are using them." Filled

0:10:06 > 0:10:07have faith in the systems and are using them." Filled one

0:10:07 > 0:10:07have faith in the systems and are using them." Filled one of

0:10:07 > 0:10:07have faith in the systems and are using them." Filled one of those

0:10:07 > 0:10:07have faith in the systems and are using them." Filled one of those in

0:10:07 > 0:10:08using them." Filled one of those in about

0:10:08 > 0:10:08using them." Filled one of those in about the

0:10:08 > 0:10:08using them." Filled one of those in about the old

0:10:08 > 0:10:08using them." Filled one of those in about the old lady

0:10:08 > 0:10:09using them." Filled one of those in about the old lady that

0:10:09 > 0:10:09using them." Filled one of those in about the old lady that nearly

0:10:09 > 0:10:13using them." Filled one of those in about the old lady that nearly died.

0:10:13 > 0:10:14about the old lady that nearly died. They

0:10:14 > 0:10:14about the old lady that nearly died. They said

0:10:14 > 0:10:14about the old lady that nearly died. They said it

0:10:14 > 0:10:14about the old lady that nearly died. They said it was

0:10:14 > 0:10:15about the old lady that nearly died. They said it was unprecedented

0:10:15 > 0:10:15They said it was unprecedented demand,

0:10:15 > 0:10:15They said it was unprecedented demand, but

0:10:15 > 0:10:15They said it was unprecedented demand, but it's

0:10:15 > 0:10:16They said it was unprecedented demand, but it's not

0:10:16 > 0:10:16They said it was unprecedented demand, but it's not unprecedented

0:10:16 > 0:10:16demand, but it's not unprecedented any

0:10:16 > 0:10:17demand, but it's not unprecedented any more.

0:10:17 > 0:10:17demand, but it's not unprecedented any more. We're

0:10:17 > 0:10:17demand, but it's not unprecedented any more. We're always

0:10:17 > 0:10:17demand, but it's not unprecedented any more. We're always busy,

0:10:17 > 0:10:18demand, but it's not unprecedented any more. We're always busy, we're

0:10:18 > 0:10:18any more. We're always busy, we're always

0:10:18 > 0:10:19any more. We're always busy, we're always waiting.

0:10:19 > 0:10:20any more. We're always busy, we're always waiting. So

0:10:20 > 0:10:20any more. We're always busy, we're always waiting. So is

0:10:20 > 0:10:20any more. We're always busy, we're always waiting. So is that

0:10:20 > 0:10:20any more. We're always busy, we're always waiting. So is that a

0:10:20 > 0:10:21any more. We're always busy, we're always waiting. So is that a picture

0:10:21 > 0:10:21always waiting. So is that a picture you

0:10:21 > 0:10:21always waiting. So is that a picture you recognise?

0:10:21 > 0:10:22you recognise? If

0:10:22 > 0:10:22you recognise? If you'd

0:10:22 > 0:10:22you recognise? If you'd like

0:10:22 > 0:10:22you recognise? If you'd like to

0:10:22 > 0:10:23you recognise? If you'd like to share

0:10:23 > 0:10:23you recognise? If you'd like to share your

0:10:23 > 0:10:23If you'd like to share your experience

0:10:23 > 0:10:23If you'd like to share your experience just

0:10:23 > 0:10:24If you'd like to share your experience just head

0:10:24 > 0:10:24If you'd like to share your experience just head to

0:10:24 > 0:10:24If you'd like to share your experience just head to my

0:10:24 > 0:10:25If you'd like to share your experience just head to my blog.

0:10:25 > 0:10:25If you'd like to share your experience just head to my blog. I'd

0:10:25 > 0:10:25experience just head to my blog. I'd really

0:10:25 > 0:10:25experience just head to my blog. I'd really like

0:10:25 > 0:10:26experience just head to my blog. I'd really like to

0:10:26 > 0:10:26experience just head to my blog. I'd really like to hear

0:10:26 > 0:10:26experience just head to my blog. I'd really like to hear from

0:10:26 > 0:10:27experience just head to my blog. I'd really like to hear from you.

0:10:34 > 0:10:34Ambulance

0:10:34 > 0:10:34Ambulance staff

0:10:34 > 0:10:35Ambulance staff are

0:10:35 > 0:10:35Ambulance staff are not

0:10:35 > 0:10:35Ambulance staff are not the

0:10:35 > 0:10:35Ambulance staff are not the only

0:10:35 > 0:10:36Ambulance staff are not the only ones

0:10:36 > 0:10:36Ambulance staff are not the only ones who

0:10:36 > 0:10:36Ambulance staff are not the only ones who say

0:10:36 > 0:10:36Ambulance staff are not the only ones who say their

0:10:36 > 0:10:37Ambulance staff are not the only ones who say their system

0:10:37 > 0:10:37Ambulance staff are not the only ones who say their system is

0:10:37 > 0:10:37Ambulance staff are not the only ones who say their system is in

0:10:37 > 0:10:38ones who say their system is in crisis.

0:10:38 > 0:10:38ones who say their system is in crisis. Accident

0:10:38 > 0:10:38ones who say their system is in crisis. Accident and

0:10:38 > 0:10:39ones who say their system is in crisis. Accident and emergency

0:10:39 > 0:10:39ones who say their system is in crisis. Accident and emergency units

0:10:39 > 0:10:39crisis. Accident and emergency units are

0:10:39 > 0:10:40crisis. Accident and emergency units are reporting

0:10:40 > 0:10:40crisis. Accident and emergency units are reporting unprecedented

0:10:40 > 0:10:40crisis. Accident and emergency units are reporting unprecedented pressure

0:10:40 > 0:10:40are reporting unprecedented pressure with

0:10:40 > 0:10:41are reporting unprecedented pressure with more

0:10:41 > 0:10:41are reporting unprecedented pressure with more patients

0:10:41 > 0:10:41are reporting unprecedented pressure with more patients and

0:10:41 > 0:10:41are reporting unprecedented pressure with more patients and staff

0:10:41 > 0:10:47with more patients and staff shortages.

0:10:47 > 0:10:48with more patients and staff shortages. Inside

0:10:48 > 0:10:48with more patients and staff shortages. Inside Out

0:10:48 > 0:10:48with more patients and staff shortages. Inside Out teams

0:10:48 > 0:10:49with more patients and staff shortages. Inside Out teams have

0:10:49 > 0:10:49shortages. Inside Out teams have been

0:10:49 > 0:10:49shortages. Inside Out teams have been filming

0:10:49 > 0:10:49shortages. Inside Out teams have been filming in

0:10:49 > 0:10:50shortages. Inside Out teams have been filming in hospitals

0:10:50 > 0:10:50shortages. Inside Out teams have been filming in hospitals across

0:10:50 > 0:10:50shortages. Inside Out teams have been filming in hospitals across the

0:10:50 > 0:10:50been filming in hospitals across the country

0:10:50 > 0:10:51been filming in hospitals across the country to

0:10:51 > 0:10:51been filming in hospitals across the country to record

0:10:51 > 0:10:51been filming in hospitals across the country to record just

0:10:51 > 0:10:52been filming in hospitals across the country to record just how

0:10:52 > 0:10:52been filming in hospitals across the country to record just how medics

0:10:52 > 0:10:52country to record just how medics cope

0:10:52 > 0:10:52country to record just how medics cope with

0:10:52 > 0:10:53country to record just how medics cope with a

0:10:53 > 0:10:53country to record just how medics cope with a typical

0:10:53 > 0:10:54country to record just how medics cope with a typical day.

0:10:54 > 0:10:54country to record just how medics cope with a typical day. Here's

0:10:54 > 0:10:54country to record just how medics cope with a typical day. Here's what

0:10:54 > 0:10:55cope with a typical day. Here's what happened

0:10:55 > 0:10:55cope with a typical day. Here's what happened at

0:10:55 > 0:10:55cope with a typical day. Here's what happened at the

0:10:55 > 0:10:55cope with a typical day. Here's what happened at the Queen

0:10:55 > 0:10:56cope with a typical day. Here's what happened at the Queen Elizabeth

0:10:56 > 0:10:56happened at the Queen Elizabeth Hospital

0:10:56 > 0:10:56happened at the Queen Elizabeth Hospital in

0:10:56 > 0:10:59happened at the Queen Elizabeth Hospital in Gateshead.

0:11:04 > 0:11:05It's

0:11:05 > 0:11:05It's ten

0:11:05 > 0:11:05It's ten o'clock

0:11:05 > 0:11:05It's ten o'clock Sunday

0:11:05 > 0:11:07It's ten o'clock Sunday morning.

0:11:07 > 0:11:07It's ten o'clock Sunday morning. The

0:11:07 > 0:11:07It's ten o'clock Sunday morning. The medical

0:11:07 > 0:11:07It's ten o'clock Sunday morning. The medical team

0:11:07 > 0:11:08It's ten o'clock Sunday morning. The medical team at

0:11:08 > 0:11:08It's ten o'clock Sunday morning. The medical team at Accident

0:11:08 > 0:11:08It's ten o'clock Sunday morning. The medical team at Accident and

0:11:08 > 0:11:08medical team at Accident and Emergency

0:11:08 > 0:11:09medical team at Accident and Emergency here

0:11:09 > 0:11:09medical team at Accident and Emergency here at

0:11:09 > 0:11:09medical team at Accident and Emergency here at Gateshead's

0:11:09 > 0:11:10medical team at Accident and Emergency here at Gateshead's QE

0:11:10 > 0:11:10Emergency here at Gateshead's QE hospital

0:11:10 > 0:11:10Emergency here at Gateshead's QE hospital have

0:11:10 > 0:11:10Emergency here at Gateshead's QE hospital have already

0:11:10 > 0:11:11Emergency here at Gateshead's QE hospital have already seen

0:11:11 > 0:11:11Emergency here at Gateshead's QE hospital have already seen dozens

0:11:11 > 0:11:11Emergency here at Gateshead's QE hospital have already seen dozens of

0:11:11 > 0:11:13hospital have already seen dozens of patients.

0:11:13 > 0:11:13hospital have already seen dozens of patients. A

0:11:13 > 0:11:13hospital have already seen dozens of patients. A total

0:11:13 > 0:11:14hospital have already seen dozens of patients. A total of

0:11:14 > 0:11:14hospital have already seen dozens of patients. A total of 169

0:11:14 > 0:11:14hospital have already seen dozens of patients. A total of 169 patients

0:11:14 > 0:11:14patients. A total of 169 patients will

0:11:14 > 0:11:15patients. A total of 169 patients will come

0:11:15 > 0:11:15patients. A total of 169 patients will come here

0:11:15 > 0:11:17patients. A total of 169 patients will come here today.

0:11:17 > 0:11:17patients. A total of 169 patients will come here today. No—one

0:11:17 > 0:11:17patients. A total of 169 patients will come here today. No—one will

0:11:17 > 0:11:17patients. A total of 169 patients will come here today. No—one will be

0:11:17 > 0:11:18will come here today. No—one will be turned

0:11:18 > 0:11:24will come here today. No—one will be turned away.

0:11:25 > 0:11:25In

0:11:25 > 0:11:25In charge

0:11:25 > 0:11:26In charge of

0:11:26 > 0:11:26In charge of their

0:11:26 > 0:11:26In charge of their care

0:11:26 > 0:11:26In charge of their care is

0:11:26 > 0:11:27In charge of their care is the

0:11:27 > 0:11:27In charge of their care is the Accident

0:11:27 > 0:11:27In charge of their care is the Accident and

0:11:27 > 0:11:28In charge of their care is the Accident and Emergency

0:11:28 > 0:11:28In charge of their care is the Accident and Emergency lead

0:11:28 > 0:11:28Accident and Emergency lead Consultant,

0:11:28 > 0:11:28Accident and Emergency lead Consultant, Bob

0:11:28 > 0:11:34Accident and Emergency lead Consultant, Bob Jarman.

0:11:34 > 0:11:34Accident and Emergency lead Consultant, Bob Jarman. Good

0:11:34 > 0:11:34Consultant, Bob Jarman. Good morning,

0:11:34 > 0:11:35Consultant, Bob Jarman. Good morning, how

0:11:35 > 0:11:35Consultant, Bob Jarman. Good morning, how are

0:11:35 > 0:11:35Consultant, Bob Jarman. Good morning, how are you

0:11:35 > 0:11:42Consultant, Bob Jarman. Good morning, how are you doing?

0:11:42 > 0:11:42Consultant, Bob Jarman. Good morning, how are you doing? We

0:11:42 > 0:11:42Consultant, Bob Jarman. Good morning, how are you doing? We have

0:11:42 > 0:11:42morning, how are you doing? We have a

0:11:42 > 0:11:43morning, how are you doing? We have a young

0:11:43 > 0:11:43morning, how are you doing? We have a young boy

0:11:43 > 0:11:43morning, how are you doing? We have a young boy who

0:11:43 > 0:11:43morning, how are you doing? We have a young boy who had

0:11:43 > 0:11:43morning, how are you doing? We have a young boy who had a

0:11:43 > 0:11:47morning, how are you doing? We have a young boy who had a seizure.

0:11:47 > 0:11:47morning, how are you doing? We have a young boy who had a seizure. A

0:11:47 > 0:11:48a young boy who had a seizure. A young

0:11:48 > 0:11:48a young boy who had a seizure. A young gentleman

0:11:48 > 0:11:48a young boy who had a seizure. A young gentleman who

0:11:48 > 0:11:48a young boy who had a seizure. A young gentleman who had

0:11:48 > 0:11:48a young boy who had a seizure. A young gentleman who had a

0:11:48 > 0:11:49a young boy who had a seizure. A young gentleman who had a stroke...

0:11:49 > 0:11:49young gentleman who had a stroke... Doctors

0:11:49 > 0:11:49young gentleman who had a stroke... Doctors start

0:11:49 > 0:11:50young gentleman who had a stroke... Doctors start the

0:11:50 > 0:11:50young gentleman who had a stroke... Doctors start the day

0:11:50 > 0:11:50young gentleman who had a stroke... Doctors start the day with

0:11:50 > 0:11:51young gentleman who had a stroke... Doctors start the day with a

0:11:51 > 0:11:51young gentleman who had a stroke... Doctors start the day with a bit

0:11:51 > 0:11:51young gentleman who had a stroke... Doctors start the day with a bit of

0:11:51 > 0:11:51Doctors start the day with a bit of sewing.

0:11:51 > 0:11:52Doctors start the day with a bit of sewing. Jade

0:11:52 > 0:11:52Doctors start the day with a bit of sewing. Jade has

0:11:52 > 0:11:52Doctors start the day with a bit of sewing. Jade has a

0:11:52 > 0:11:52Doctors start the day with a bit of sewing. Jade has a serious

0:11:52 > 0:11:53Doctors start the day with a bit of sewing. Jade has a serious injury,

0:11:53 > 0:11:53sewing. Jade has a serious injury, after

0:11:53 > 0:11:53sewing. Jade has a serious injury, after she

0:11:53 > 0:11:54sewing. Jade has a serious injury, after she fell

0:11:54 > 0:11:54sewing. Jade has a serious injury, after she fell onto

0:11:54 > 0:11:54sewing. Jade has a serious injury, after she fell onto glass

0:11:54 > 0:11:54sewing. Jade has a serious injury, after she fell onto glass last

0:11:54 > 0:11:55after she fell onto glass last night.

0:11:55 > 0:11:55after she fell onto glass last night. Not

0:11:55 > 0:11:55after she fell onto glass last night. Not a

0:11:55 > 0:11:55after she fell onto glass last night. Not a shaving

0:11:55 > 0:11:59after she fell onto glass last night. Not a shaving cut.

0:11:59 > 0:12:00after she fell onto glass last night. Not a shaving cut. I

0:12:00 > 0:12:00after she fell onto glass last night. Not a shaving cut. I was

0:12:00 > 0:12:00night. Not a shaving cut. I was coming

0:12:00 > 0:12:00night. Not a shaving cut. I was coming back

0:12:00 > 0:12:00night. Not a shaving cut. I was coming back from

0:12:00 > 0:12:01night. Not a shaving cut. I was coming back from a

0:12:01 > 0:12:01night. Not a shaving cut. I was coming back from a friend's.

0:12:01 > 0:12:01night. Not a shaving cut. I was coming back from a friend's. I

0:12:01 > 0:12:01night. Not a shaving cut. I was coming back from a friend's. I seem

0:12:01 > 0:12:02coming back from a friend's. I seem to

0:12:02 > 0:12:02coming back from a friend's. I seem to have

0:12:02 > 0:12:02coming back from a friend's. I seem to have cut

0:12:02 > 0:12:02coming back from a friend's. I seem to have cut my

0:12:02 > 0:12:03coming back from a friend's. I seem to have cut my leg

0:12:03 > 0:12:06coming back from a friend's. I seem to have cut my leg open.

0:12:06 > 0:12:06to have cut my leg open. The

0:12:06 > 0:12:06to have cut my leg open. The weekends

0:12:06 > 0:12:06to have cut my leg open. The weekends can

0:12:06 > 0:12:07to have cut my leg open. The weekends can be

0:12:07 > 0:12:07to have cut my leg open. The weekends can be their

0:12:07 > 0:12:07to have cut my leg open. The weekends can be their busiest

0:12:07 > 0:12:08The weekends can be their busiest time.

0:12:08 > 0:12:08The weekends can be their busiest time. Staff

0:12:08 > 0:12:08The weekends can be their busiest time. Staff can

0:12:08 > 0:12:09The weekends can be their busiest time. Staff can often

0:12:09 > 0:12:09The weekends can be their busiest time. Staff can often see

0:12:09 > 0:12:09The weekends can be their busiest time. Staff can often see up

0:12:09 > 0:12:09The weekends can be their busiest time. Staff can often see up to

0:12:09 > 0:12:10The weekends can be their busiest time. Staff can often see up to 200

0:12:10 > 0:12:10time. Staff can often see up to 200 patients

0:12:10 > 0:12:10time. Staff can often see up to 200 patients on

0:12:10 > 0:12:11time. Staff can often see up to 200 patients on a

0:12:11 > 0:12:16time. Staff can often see up to 200 patients on a Sunday.

0:12:16 > 0:12:16time. Staff can often see up to 200 patients on a Sunday. The

0:12:16 > 0:12:17time. Staff can often see up to 200 patients on a Sunday. The next

0:12:17 > 0:12:17time. Staff can often see up to 200 patients on a Sunday. The next to

0:12:17 > 0:12:17patients on a Sunday. The next to arrive

0:12:17 > 0:12:17patients on a Sunday. The next to arrive brings

0:12:17 > 0:12:18patients on a Sunday. The next to arrive brings in

0:12:18 > 0:12:18patients on a Sunday. The next to arrive brings in a

0:12:18 > 0:12:18patients on a Sunday. The next to arrive brings in a three—year—old

0:12:18 > 0:12:18arrive brings in a three—year—old girl

0:12:18 > 0:12:19arrive brings in a three—year—old girl suffering

0:12:19 > 0:12:24arrive brings in a three—year—old girl suffering fits.

0:12:24 > 0:12:24arrive brings in a three—year—old girl suffering fits. Can

0:12:24 > 0:12:24arrive brings in a three—year—old girl suffering fits. Can you

0:12:24 > 0:12:25arrive brings in a three—year—old girl suffering fits. Can you see

0:12:25 > 0:12:25arrive brings in a three—year—old girl suffering fits. Can you see a

0:12:25 > 0:12:25girl suffering fits. Can you see a rash

0:12:25 > 0:12:30girl suffering fits. Can you see a rash anywhere?

0:12:30 > 0:12:30girl suffering fits. Can you see a rash anywhere? Don't

0:12:30 > 0:12:30girl suffering fits. Can you see a rash anywhere? Don't you

0:12:30 > 0:12:30girl suffering fits. Can you see a rash anywhere? Don't you worry,

0:12:30 > 0:12:31rash anywhere? Don't you worry, we'll

0:12:31 > 0:12:31rash anywhere? Don't you worry, we'll sort

0:12:31 > 0:12:34rash anywhere? Don't you worry, we'll sort you.

0:12:34 > 0:12:34rash anywhere? Don't you worry, we'll sort you. We

0:12:34 > 0:12:34rash anywhere? Don't you worry, we'll sort you. We are

0:12:34 > 0:12:35rash anywhere? Don't you worry, we'll sort you. We are just

0:12:35 > 0:12:35rash anywhere? Don't you worry, we'll sort you. We are just getting

0:12:35 > 0:12:35we'll sort you. We are just getting a

0:12:35 > 0:12:35we'll sort you. We are just getting a line

0:12:35 > 0:12:35we'll sort you. We are just getting a line into

0:12:35 > 0:12:37we'll sort you. We are just getting a line into her.

0:12:37 > 0:12:37we'll sort you. We are just getting a line into her. You

0:12:37 > 0:12:38we'll sort you. We are just getting a line into her. You can

0:12:38 > 0:12:38we'll sort you. We are just getting a line into her. You can hear

0:12:38 > 0:12:38we'll sort you. We are just getting a line into her. You can hear her

0:12:38 > 0:12:38a line into her. You can hear her crying

0:12:38 > 0:12:39a line into her. You can hear her crying in

0:12:39 > 0:12:39a line into her. You can hear her crying in the

0:12:39 > 0:12:40a line into her. You can hear her crying in the background.

0:12:40 > 0:12:41a line into her. You can hear her crying in the background. Once

0:12:41 > 0:12:41a line into her. You can hear her crying in the background. Once we

0:12:41 > 0:12:41crying in the background. Once we have

0:12:41 > 0:12:42crying in the background. Once we have done

0:12:42 > 0:12:42crying in the background. Once we have done that,

0:12:42 > 0:12:42crying in the background. Once we have done that, we

0:12:42 > 0:12:42crying in the background. Once we have done that, we can

0:12:42 > 0:12:42crying in the background. Once we have done that, we can give

0:12:42 > 0:12:43crying in the background. Once we have done that, we can give her

0:12:43 > 0:12:43crying in the background. Once we have done that, we can give her some

0:12:43 > 0:12:47have done that, we can give her some medication.

0:12:47 > 0:12:48medication. The

0:12:48 > 0:12:48medication. The hospital

0:12:48 > 0:12:48medication. The hospital opened

0:12:48 > 0:12:48medication. The hospital opened in

0:12:48 > 0:12:49medication. The hospital opened in 1948

0:12:49 > 0:12:49medication. The hospital opened in 1948 —

0:12:49 > 0:12:49medication. The hospital opened in 1948 — the

0:12:49 > 0:12:50The hospital opened in 1948 — the year

0:12:50 > 0:12:50The hospital opened in 1948 — the year the

0:12:50 > 0:12:50The hospital opened in 1948 — the year the NHS

0:12:50 > 0:12:50The hospital opened in 1948 — the year the NHS was

0:12:50 > 0:12:51The hospital opened in 1948 — the year the NHS was born.

0:12:51 > 0:12:51The hospital opened in 1948 — the year the NHS was born. But

0:12:51 > 0:12:51The hospital opened in 1948 — the year the NHS was born. But the

0:12:51 > 0:12:51The hospital opened in 1948 — the year the NHS was born. But the NHS

0:12:51 > 0:12:52year the NHS was born. But the NHS is

0:12:52 > 0:12:52year the NHS was born. But the NHS is now

0:12:52 > 0:12:52year the NHS was born. But the NHS is now under

0:12:52 > 0:12:53year the NHS was born. But the NHS is now under pressure,

0:12:53 > 0:12:53year the NHS was born. But the NHS is now under pressure, and

0:12:53 > 0:12:53year the NHS was born. But the NHS is now under pressure, and so

0:12:53 > 0:12:53year the NHS was born. But the NHS is now under pressure, and so too

0:12:53 > 0:12:54is now under pressure, and so too are

0:12:54 > 0:12:54is now under pressure, and so too are the

0:12:54 > 0:12:54is now under pressure, and so too are the emergency

0:12:54 > 0:12:54is now under pressure, and so too are the emergency care

0:12:54 > 0:12:55is now under pressure, and so too are the emergency care doctors.

0:12:55 > 0:12:55is now under pressure, and so too are the emergency care doctors. Bob

0:12:55 > 0:12:55are the emergency care doctors. Bob Jarman

0:12:55 > 0:12:55are the emergency care doctors. Bob Jarman is

0:12:55 > 0:12:56are the emergency care doctors. Bob Jarman is the

0:12:56 > 0:12:56are the emergency care doctors. Bob Jarman is the only

0:12:56 > 0:12:56are the emergency care doctors. Bob Jarman is the only doctor

0:12:56 > 0:12:57are the emergency care doctors. Bob Jarman is the only doctor managing

0:12:57 > 0:12:57Jarman is the only doctor managing this

0:12:57 > 0:12:57Jarman is the only doctor managing this unit

0:12:57 > 0:12:57Jarman is the only doctor managing this unit all

0:12:57 > 0:12:58Jarman is the only doctor managing this unit all weekend.

0:12:58 > 0:12:58Jarman is the only doctor managing this unit all weekend. He's

0:12:58 > 0:12:58Jarman is the only doctor managing this unit all weekend. He's is

0:12:58 > 0:12:59Jarman is the only doctor managing this unit all weekend. He's is due

0:12:59 > 0:12:59this unit all weekend. He's is due to

0:12:59 > 0:12:59this unit all weekend. He's is due to be

0:12:59 > 0:12:59this unit all weekend. He's is due to be here

0:12:59 > 0:13:00this unit all weekend. He's is due to be here until

0:13:00 > 0:13:00this unit all weekend. He's is due to be here until three,

0:13:00 > 0:13:00this unit all weekend. He's is due to be here until three, but

0:13:00 > 0:13:00this unit all weekend. He's is due to be here until three, but on—call

0:13:00 > 0:13:01to be here until three, but on—call for

0:13:01 > 0:13:01to be here until three, but on—call for 48

0:13:01 > 0:13:07to be here until three, but on—call for 48 hours.

0:13:07 > 0:13:07to be here until three, but on—call for 48 hours. It

0:13:07 > 0:13:08to be here until three, but on—call for 48 hours. It will

0:13:08 > 0:13:08to be here until three, but on—call for 48 hours. It will take

0:13:08 > 0:13:08to be here until three, but on—call for 48 hours. It will take me

0:13:08 > 0:13:10to be here until three, but on—call for 48 hours. It will take me many

0:13:10 > 0:13:10for 48 hours. It will take me many days

0:13:10 > 0:13:10for 48 hours. It will take me many days to

0:13:10 > 0:13:10for 48 hours. It will take me many days to stop

0:13:10 > 0:13:10for 48 hours. It will take me many days to stop feeling

0:13:10 > 0:13:11for 48 hours. It will take me many days to stop feeling tired

0:13:11 > 0:13:11for 48 hours. It will take me many days to stop feeling tired because

0:13:11 > 0:13:11days to stop feeling tired because it

0:13:11 > 0:13:12days to stop feeling tired because it is

0:13:12 > 0:13:12days to stop feeling tired because it is mental

0:13:12 > 0:13:12days to stop feeling tired because it is mental as

0:13:12 > 0:13:12days to stop feeling tired because it is mental as well

0:13:12 > 0:13:12days to stop feeling tired because it is mental as well as

0:13:12 > 0:13:14days to stop feeling tired because it is mental as well as physical.

0:13:14 > 0:13:15days to stop feeling tired because it is mental as well as physical. At

0:13:15 > 0:13:15it is mental as well as physical. At the

0:13:15 > 0:13:15it is mental as well as physical. At the end

0:13:15 > 0:13:16it is mental as well as physical. At the end of

0:13:16 > 0:13:16it is mental as well as physical. At the end of the

0:13:16 > 0:13:16it is mental as well as physical. At the end of the day,

0:13:16 > 0:13:16it is mental as well as physical. At the end of the day, I

0:13:16 > 0:13:17it is mental as well as physical. At the end of the day, I have

0:13:17 > 0:13:17it is mental as well as physical. At the end of the day, I have done

0:13:17 > 0:13:17it is mental as well as physical. At the end of the day, I have done this

0:13:17 > 0:13:17the end of the day, I have done this for

0:13:17 > 0:13:18the end of the day, I have done this for years

0:13:18 > 0:13:18the end of the day, I have done this for years and

0:13:18 > 0:13:18the end of the day, I have done this for years and I

0:13:18 > 0:13:18the end of the day, I have done this for years and I do

0:13:18 > 0:13:19the end of the day, I have done this for years and I do not

0:13:19 > 0:13:19the end of the day, I have done this for years and I do not know

0:13:19 > 0:13:19the end of the day, I have done this for years and I do not know any

0:13:19 > 0:13:19for years and I do not know any other

0:13:19 > 0:13:20for years and I do not know any other way.

0:13:20 > 0:13:20for years and I do not know any other way. In

0:13:20 > 0:13:20for years and I do not know any other way. In the

0:13:20 > 0:13:22for years and I do not know any other way. In the future,

0:13:22 > 0:13:22for years and I do not know any other way. In the future, it

0:13:22 > 0:13:23for years and I do not know any other way. In the future, it is

0:13:23 > 0:13:23other way. In the future, it is unsustainable

0:13:23 > 0:13:23other way. In the future, it is unsustainable with

0:13:23 > 0:13:23other way. In the future, it is unsustainable with the

0:13:23 > 0:13:23other way. In the future, it is unsustainable with the work

0:13:23 > 0:13:25other way. In the future, it is unsustainable with the work load.

0:13:25 > 0:13:25other way. In the future, it is unsustainable with the work load. I

0:13:25 > 0:13:26unsustainable with the work load. I would

0:13:26 > 0:13:26unsustainable with the work load. I would rather

0:13:26 > 0:13:26unsustainable with the work load. I would rather we

0:13:26 > 0:13:27unsustainable with the work load. I would rather we had

0:13:27 > 0:13:27unsustainable with the work load. I would rather we had a

0:13:27 > 0:13:27unsustainable with the work load. I would rather we had a consultant

0:13:27 > 0:13:27would rather we had a consultant until

0:13:27 > 0:13:29would rather we had a consultant until midnight.

0:13:29 > 0:13:30would rather we had a consultant until midnight. Patients

0:13:30 > 0:13:30would rather we had a consultant until midnight. Patients keep

0:13:30 > 0:13:32until midnight. Patients keep coming.

0:13:32 > 0:13:32until midnight. Patients keep coming. Kyle's

0:13:32 > 0:13:32until midnight. Patients keep coming. Kyle's heart

0:13:32 > 0:13:33until midnight. Patients keep coming. Kyle's heart rate

0:13:33 > 0:13:33until midnight. Patients keep coming. Kyle's heart rate is

0:13:33 > 0:13:33coming. Kyle's heart rate is dangerously

0:13:33 > 0:13:37coming. Kyle's heart rate is dangerously low.

0:13:37 > 0:13:37coming. Kyle's heart rate is dangerously low. He

0:13:37 > 0:13:37coming. Kyle's heart rate is dangerously low. He has

0:13:37 > 0:13:37coming. Kyle's heart rate is dangerously low. He has taken

0:13:37 > 0:13:38coming. Kyle's heart rate is dangerously low. He has taken a

0:13:38 > 0:13:38dangerously low. He has taken a family

0:13:38 > 0:13:39dangerously low. He has taken a family member's

0:13:39 > 0:13:39dangerously low. He has taken a family member's medication

0:13:39 > 0:13:39dangerously low. He has taken a family member's medication which

0:13:39 > 0:13:39dangerously low. He has taken a family member's medication which he

0:13:39 > 0:13:40family member's medication which he is

0:13:40 > 0:13:40family member's medication which he is not

0:13:40 > 0:13:40family member's medication which he is not prescribed.

0:13:40 > 0:13:41family member's medication which he is not prescribed. His

0:13:41 > 0:13:41family member's medication which he is not prescribed. His condition

0:13:41 > 0:13:41is not prescribed. His condition will

0:13:41 > 0:13:41is not prescribed. His condition will soon

0:13:41 > 0:13:42is not prescribed. His condition will soon seriously

0:13:42 > 0:13:42is not prescribed. His condition will soon seriously concern

0:13:42 > 0:13:42is not prescribed. His condition will soon seriously concern the

0:13:42 > 0:13:44will soon seriously concern the doctors.

0:13:44 > 0:13:44will soon seriously concern the doctors. Across

0:13:44 > 0:13:45will soon seriously concern the doctors. Across the

0:13:45 > 0:13:45will soon seriously concern the doctors. Across the room,

0:13:45 > 0:13:45will soon seriously concern the doctors. Across the room, a

0:13:45 > 0:13:46will soon seriously concern the doctors. Across the room, a patient

0:13:46 > 0:13:46doctors. Across the room, a patient is

0:13:46 > 0:13:46doctors. Across the room, a patient is drunk

0:13:46 > 0:13:46doctors. Across the room, a patient is drunk and

0:13:46 > 0:13:47doctors. Across the room, a patient is drunk and disorderly.

0:13:47 > 0:13:47doctors. Across the room, a patient is drunk and disorderly. Security

0:13:47 > 0:13:47is drunk and disorderly. Security guards

0:13:47 > 0:13:48is drunk and disorderly. Security guards and

0:13:48 > 0:13:48is drunk and disorderly. Security guards and the

0:13:48 > 0:13:48is drunk and disorderly. Security guards and the police

0:13:48 > 0:13:54is drunk and disorderly. Security guards and the police arrive.

0:13:54 > 0:13:54is drunk and disorderly. Security guards and the police arrive. As

0:13:54 > 0:13:55is drunk and disorderly. Security guards and the police arrive. As you

0:13:55 > 0:13:55guards and the police arrive. As you can

0:13:55 > 0:13:55guards and the police arrive. As you can see,

0:13:55 > 0:13:55guards and the police arrive. As you can see, the

0:13:55 > 0:13:55guards and the police arrive. As you can see, the department

0:13:55 > 0:13:55guards and the police arrive. As you can see, the department is

0:13:55 > 0:13:56guards and the police arrive. As you can see, the department is always

0:13:56 > 0:14:00can see, the department is always busy.

0:14:00 > 0:14:00can see, the department is always busy. Something

0:14:00 > 0:14:00can see, the department is always busy. Something that

0:14:00 > 0:14:01can see, the department is always busy. Something that requires

0:14:01 > 0:14:01can see, the department is always busy. Something that requires my

0:14:01 > 0:14:03busy. Something that requires my attention

0:14:03 > 0:14:08busy. Something that requires my attention here.

0:14:08 > 0:14:08busy. Something that requires my attention here. Nearly

0:14:08 > 0:14:09busy. Something that requires my attention here. Nearly every

0:14:09 > 0:14:09busy. Something that requires my attention here. Nearly every day

0:14:09 > 0:14:09attention here. Nearly every day there

0:14:09 > 0:14:09attention here. Nearly every day there are

0:14:09 > 0:14:10attention here. Nearly every day there are also

0:14:10 > 0:14:10attention here. Nearly every day there are also patients

0:14:10 > 0:14:10attention here. Nearly every day there are also patients arriving

0:14:10 > 0:14:10there are also patients arriving with

0:14:10 > 0:14:11there are also patients arriving with alcohol—related

0:14:11 > 0:14:11there are also patients arriving with alcohol—related injuries

0:14:11 > 0:14:11there are also patients arriving with alcohol—related injuries —

0:14:11 > 0:14:12there are also patients arriving with alcohol—related injuries — more

0:14:12 > 0:14:12with alcohol—related injuries — more than

0:14:12 > 0:14:12with alcohol—related injuries — more than 800

0:14:12 > 0:14:12with alcohol—related injuries — more than 800 in

0:14:12 > 0:14:13with alcohol—related injuries — more than 800 in the

0:14:13 > 0:14:13with alcohol—related injuries — more than 800 in the last

0:14:13 > 0:14:18with alcohol—related injuries — more than 800 in the last year.

0:14:18 > 0:14:18with alcohol—related injuries — more than 800 in the last year. I

0:14:18 > 0:14:18with alcohol—related injuries — more than 800 in the last year. I see

0:14:18 > 0:14:19with alcohol—related injuries — more than 800 in the last year. I see you

0:14:19 > 0:14:19than 800 in the last year. I see you have

0:14:19 > 0:14:19than 800 in the last year. I see you have drunk

0:14:19 > 0:14:19than 800 in the last year. I see you have drunk a

0:14:19 > 0:14:20than 800 in the last year. I see you have drunk a lot

0:14:20 > 0:14:20than 800 in the last year. I see you have drunk a lot of

0:14:20 > 0:14:20than 800 in the last year. I see you have drunk a lot of red

0:14:20 > 0:14:20than 800 in the last year. I see you have drunk a lot of red wine

0:14:20 > 0:14:23have drunk a lot of red wine yesterday?

0:14:23 > 0:14:23have drunk a lot of red wine yesterday? I

0:14:23 > 0:14:23have drunk a lot of red wine yesterday? I don't

0:14:23 > 0:14:24have drunk a lot of red wine yesterday? I don't drink

0:14:24 > 0:14:24have drunk a lot of red wine yesterday? I don't drink for

0:14:24 > 0:14:26have drunk a lot of red wine yesterday? I don't drink for effect.

0:14:26 > 0:14:26yesterday? I don't drink for effect. I

0:14:26 > 0:14:26yesterday? I don't drink for effect. I think

0:14:26 > 0:14:27yesterday? I don't drink for effect. I think because

0:14:27 > 0:14:27yesterday? I don't drink for effect. I think because I

0:14:27 > 0:14:27yesterday? I don't drink for effect. I think because I like

0:14:27 > 0:14:29yesterday? I don't drink for effect. I think because I like it.

0:14:29 > 0:14:29yesterday? I don't drink for effect. I think because I like it. We

0:14:29 > 0:14:30yesterday? I don't drink for effect. I think because I like it. We will

0:14:30 > 0:14:30I think because I like it. We will set

0:14:30 > 0:14:30I think because I like it. We will set you

0:14:30 > 0:14:30I think because I like it. We will set you back

0:14:30 > 0:14:31I think because I like it. We will set you back up

0:14:31 > 0:14:35I think because I like it. We will set you back up again.

0:14:35 > 0:14:35set you back up again. Because

0:14:35 > 0:14:35set you back up again. Because of

0:14:35 > 0:14:36set you back up again. Because of the

0:14:36 > 0:14:36set you back up again. Because of the demands,

0:14:36 > 0:14:36set you back up again. Because of the demands, there

0:14:36 > 0:14:37set you back up again. Because of the demands, there are

0:14:37 > 0:14:37Because of the demands, there are now

0:14:37 > 0:14:37Because of the demands, there are now specialist

0:14:37 > 0:14:37Because of the demands, there are now specialist alcohol,

0:14:37 > 0:14:38Because of the demands, there are now specialist alcohol, drug

0:14:38 > 0:14:38Because of the demands, there are now specialist alcohol, drug and

0:14:38 > 0:14:38now specialist alcohol, drug and mental

0:14:38 > 0:14:38now specialist alcohol, drug and mental health

0:14:38 > 0:14:39now specialist alcohol, drug and mental health teams

0:14:39 > 0:14:39now specialist alcohol, drug and mental health teams working

0:14:39 > 0:14:39now specialist alcohol, drug and mental health teams working with

0:14:39 > 0:14:40now specialist alcohol, drug and mental health teams working with A

0:14:40 > 0:14:40mental health teams working with A and

0:14:40 > 0:14:46mental health teams working with A and E.

0:14:46 > 0:14:46mental health teams working with A and E. Are

0:14:46 > 0:14:46mental health teams working with A and E. Are you

0:14:46 > 0:14:46mental health teams working with A and E. Are you quite

0:14:46 > 0:14:48mental health teams working with A and E. Are you quite comfortable?

0:14:48 > 0:14:48and E. Are you quite comfortable? Also

0:14:48 > 0:14:48and E. Are you quite comfortable? Also contributing

0:14:48 > 0:14:48and E. Are you quite comfortable? Also contributing to

0:14:48 > 0:14:49and E. Are you quite comfortable? Also contributing to the

0:14:49 > 0:14:49and E. Are you quite comfortable? Also contributing to the crisis

0:14:49 > 0:14:49and E. Are you quite comfortable? Also contributing to the crisis is

0:14:49 > 0:14:49Also contributing to the crisis is the

0:14:49 > 0:14:50Also contributing to the crisis is the growing

0:14:50 > 0:14:50Also contributing to the crisis is the growing number

0:14:50 > 0:14:50Also contributing to the crisis is the growing number of

0:14:50 > 0:14:51Also contributing to the crisis is the growing number of elderly

0:14:51 > 0:14:51the growing number of elderly patients

0:14:51 > 0:15:00the growing number of elderly patients arriving.

0:15:00 > 0:15:00the growing number of elderly patients arriving. We

0:15:00 > 0:15:01the growing number of elderly patients arriving. We are

0:15:01 > 0:15:01the growing number of elderly patients arriving. We are getting

0:15:01 > 0:15:01patients arriving. We are getting lots

0:15:01 > 0:15:02patients arriving. We are getting lots of

0:15:02 > 0:15:02patients arriving. We are getting lots of people

0:15:02 > 0:15:02patients arriving. We are getting lots of people in

0:15:02 > 0:15:02patients arriving. We are getting lots of people in over

0:15:02 > 0:15:03patients arriving. We are getting lots of people in over 70

0:15:03 > 0:15:03patients arriving. We are getting lots of people in over 70 who

0:15:03 > 0:15:03patients arriving. We are getting lots of people in over 70 who will

0:15:03 > 0:15:03lots of people in over 70 who will be

0:15:03 > 0:15:04lots of people in over 70 who will be much

0:15:04 > 0:15:04lots of people in over 70 who will be much poorlier

0:15:04 > 0:15:04lots of people in over 70 who will be much poorlier than

0:15:04 > 0:15:05lots of people in over 70 who will be much poorlier than we

0:15:05 > 0:15:05lots of people in over 70 who will be much poorlier than we would

0:15:05 > 0:15:05lots of people in over 70 who will be much poorlier than we would have

0:15:05 > 0:15:05be much poorlier than we would have seen

0:15:05 > 0:15:06be much poorlier than we would have seen five

0:15:06 > 0:15:06be much poorlier than we would have seen five years

0:15:06 > 0:15:06be much poorlier than we would have seen five years ago.

0:15:06 > 0:15:06be much poorlier than we would have seen five years ago. That

0:15:06 > 0:15:07be much poorlier than we would have seen five years ago. That means

0:15:07 > 0:15:07seen five years ago. That means those

0:15:07 > 0:15:07seen five years ago. That means those patients

0:15:07 > 0:15:08seen five years ago. That means those patients require

0:15:08 > 0:15:08seen five years ago. That means those patients require a

0:15:08 > 0:15:08seen five years ago. That means those patients require a lot

0:15:08 > 0:15:08seen five years ago. That means those patients require a lot more

0:15:08 > 0:15:09those patients require a lot more senior

0:15:09 > 0:15:10those patients require a lot more senior input.

0:15:10 > 0:15:10those patients require a lot more senior input. He

0:15:10 > 0:15:10those patients require a lot more senior input. He has

0:15:10 > 0:15:10those patients require a lot more senior input. He has had

0:15:10 > 0:15:11those patients require a lot more senior input. He has had a

0:15:11 > 0:15:11those patients require a lot more senior input. He has had a mini

0:15:11 > 0:15:11senior input. He has had a mini stroke

0:15:11 > 0:15:12senior input. He has had a mini stroke in

0:15:12 > 0:15:12senior input. He has had a mini stroke in the

0:15:12 > 0:15:12senior input. He has had a mini stroke in the past.

0:15:12 > 0:15:12senior input. He has had a mini stroke in the past. He

0:15:12 > 0:15:13senior input. He has had a mini stroke in the past. He has

0:15:13 > 0:15:13senior input. He has had a mini stroke in the past. He has also

0:15:13 > 0:15:13senior input. He has had a mini stroke in the past. He has also had

0:15:13 > 0:15:13stroke in the past. He has also had a

0:15:13 > 0:15:14stroke in the past. He has also had a heart

0:15:14 > 0:15:14stroke in the past. He has also had a heart attack

0:15:14 > 0:15:14stroke in the past. He has also had a heart attack and

0:15:14 > 0:15:21stroke in the past. He has also had a heart attack and angina.

0:15:21 > 0:15:22stroke in the past. He has also had a heart attack and angina. The

0:15:22 > 0:15:22a heart attack and angina. The degree

0:15:22 > 0:15:22a heart attack and angina. The degree of

0:15:22 > 0:15:22a heart attack and angina. The degree of complexity

0:15:22 > 0:15:23a heart attack and angina. The degree of complexity and

0:15:23 > 0:15:23a heart attack and angina. The degree of complexity and the

0:15:23 > 0:15:23a heart attack and angina. The degree of complexity and the timing

0:15:23 > 0:15:24degree of complexity and the timing when

0:15:24 > 0:15:24degree of complexity and the timing when they

0:15:24 > 0:15:24degree of complexity and the timing when they come

0:15:24 > 0:15:24degree of complexity and the timing when they come in

0:15:24 > 0:15:25degree of complexity and the timing when they come in has

0:15:25 > 0:15:25degree of complexity and the timing when they come in has increased.

0:15:25 > 0:15:25degree of complexity and the timing when they come in has increased. It

0:15:25 > 0:15:26when they come in has increased. It is

0:15:26 > 0:15:26when they come in has increased. It is pretty

0:15:26 > 0:15:26when they come in has increased. It is pretty much

0:15:26 > 0:15:26when they come in has increased. It is pretty much full—on

0:15:26 > 0:15:27when they come in has increased. It is pretty much full—on most

0:15:27 > 0:15:27when they come in has increased. It is pretty much full—on most days

0:15:27 > 0:15:27is pretty much full—on most days from

0:15:27 > 0:15:27is pretty much full—on most days from eight

0:15:27 > 0:15:28is pretty much full—on most days from eight in

0:15:28 > 0:15:28is pretty much full—on most days from eight in the

0:15:28 > 0:15:28is pretty much full—on most days from eight in the morning

0:15:28 > 0:15:29is pretty much full—on most days from eight in the morning till

0:15:29 > 0:15:29is pretty much full—on most days from eight in the morning till well

0:15:29 > 0:15:29from eight in the morning till well after

0:15:29 > 0:15:33from eight in the morning till well after midnight.

0:15:33 > 0:15:33from eight in the morning till well after midnight. There

0:15:33 > 0:15:34from eight in the morning till well after midnight. There is

0:15:34 > 0:15:34from eight in the morning till well after midnight. There is also

0:15:34 > 0:15:34from eight in the morning till well after midnight. There is also a

0:15:34 > 0:15:34after midnight. There is also a growing

0:15:34 > 0:15:35after midnight. There is also a growing sense

0:15:35 > 0:15:35after midnight. There is also a growing sense that

0:15:35 > 0:15:35after midnight. There is also a growing sense that some

0:15:35 > 0:15:36after midnight. There is also a growing sense that some come

0:15:36 > 0:15:36after midnight. There is also a growing sense that some come to

0:15:36 > 0:15:36after midnight. There is also a growing sense that some come to A&E

0:15:36 > 0:15:36growing sense that some come to A&E because

0:15:36 > 0:15:37growing sense that some come to A&E because it's

0:15:37 > 0:15:37growing sense that some come to A&E because it's easier

0:15:37 > 0:15:37growing sense that some come to A&E because it's easier than

0:15:37 > 0:15:38growing sense that some come to A&E because it's easier than seeing

0:15:38 > 0:15:38because it's easier than seeing their

0:15:38 > 0:15:39because it's easier than seeing their GP.

0:15:39 > 0:15:39because it's easier than seeing their GP. We

0:15:39 > 0:15:40because it's easier than seeing their GP. We will

0:15:40 > 0:15:40because it's easier than seeing their GP. We will assess

0:15:40 > 0:15:40because it's easier than seeing their GP. We will assess whether

0:15:40 > 0:15:41their GP. We will assess whether there

0:15:41 > 0:15:41their GP. We will assess whether there is

0:15:41 > 0:15:41their GP. We will assess whether there is something

0:15:41 > 0:15:41their GP. We will assess whether there is something that

0:15:41 > 0:15:42their GP. We will assess whether there is something that needs

0:15:42 > 0:15:42their GP. We will assess whether there is something that needs to

0:15:42 > 0:15:42their GP. We will assess whether there is something that needs to be

0:15:42 > 0:15:42there is something that needs to be sorted

0:15:42 > 0:15:43there is something that needs to be sorted out

0:15:43 > 0:15:43there is something that needs to be sorted out now,

0:15:43 > 0:15:43there is something that needs to be sorted out now, and

0:15:43 > 0:15:44there is something that needs to be sorted out now, and if

0:15:44 > 0:15:44there is something that needs to be sorted out now, and if not,

0:15:44 > 0:15:44there is something that needs to be sorted out now, and if not, we

0:15:44 > 0:15:44there is something that needs to be sorted out now, and if not, we will

0:15:44 > 0:15:45sorted out now, and if not, we will discharge

0:15:45 > 0:15:45sorted out now, and if not, we will discharge them

0:15:45 > 0:15:45sorted out now, and if not, we will discharge them back

0:15:45 > 0:15:45sorted out now, and if not, we will discharge them back to

0:15:45 > 0:15:46sorted out now, and if not, we will discharge them back to the

0:15:46 > 0:15:46sorted out now, and if not, we will discharge them back to the care

0:15:46 > 0:15:46sorted out now, and if not, we will discharge them back to the care of

0:15:46 > 0:15:46discharge them back to the care of your

0:15:46 > 0:15:47discharge them back to the care of your GP.

0:15:47 > 0:15:47discharge them back to the care of your GP. So

0:15:47 > 0:15:47discharge them back to the care of your GP. So sometimes,

0:15:47 > 0:15:48discharge them back to the care of your GP. So sometimes, it's

0:15:48 > 0:15:48discharge them back to the care of your GP. So sometimes, it's not

0:15:48 > 0:15:48your GP. So sometimes, it's not always

0:15:48 > 0:15:48your GP. So sometimes, it's not always a

0:15:48 > 0:15:49your GP. So sometimes, it's not always a quick

0:15:49 > 0:15:49your GP. So sometimes, it's not always a quick fix

0:15:49 > 0:15:49your GP. So sometimes, it's not always a quick fix solution

0:15:49 > 0:15:50your GP. So sometimes, it's not always a quick fix solution to

0:15:50 > 0:15:50your GP. So sometimes, it's not always a quick fix solution to see

0:15:50 > 0:15:55always a quick fix solution to see us.

0:15:55 > 0:15:55always a quick fix solution to see us. Does

0:15:55 > 0:15:55always a quick fix solution to see us. Does that

0:15:55 > 0:15:56always a quick fix solution to see us. Does that feel

0:15:56 > 0:15:56always a quick fix solution to see us. Does that feel the

0:15:56 > 0:15:56always a quick fix solution to see us. Does that feel the same

0:15:56 > 0:15:56always a quick fix solution to see us. Does that feel the same on

0:15:56 > 0:15:57always a quick fix solution to see us. Does that feel the same on both

0:15:57 > 0:15:57us. Does that feel the same on both sides?

0:15:57 > 0:15:57us. Does that feel the same on both sides? But

0:15:57 > 0:15:58us. Does that feel the same on both sides? But one

0:15:58 > 0:15:58us. Does that feel the same on both sides? But one visitor

0:15:58 > 0:15:58us. Does that feel the same on both sides? But one visitor to

0:15:58 > 0:15:58us. Does that feel the same on both sides? But one visitor to A&E

0:15:58 > 0:15:59us. Does that feel the same on both sides? But one visitor to A&E says

0:15:59 > 0:15:59sides? But one visitor to A&E says they

0:15:59 > 0:15:59sides? But one visitor to A&E says they are

0:15:59 > 0:15:59sides? But one visitor to A&E says they are lucky

0:15:59 > 0:16:00sides? But one visitor to A&E says they are lucky to

0:16:00 > 0:16:00sides? But one visitor to A&E says they are lucky to be

0:16:00 > 0:16:00sides? But one visitor to A&E says they are lucky to be treated

0:16:00 > 0:16:01sides? But one visitor to A&E says they are lucky to be treated for

0:16:01 > 0:16:01they are lucky to be treated for free

0:16:01 > 0:16:01they are lucky to be treated for free by

0:16:01 > 0:16:01they are lucky to be treated for free by the

0:16:01 > 0:16:02they are lucky to be treated for free by the NHS,

0:16:02 > 0:16:02they are lucky to be treated for free by the NHS, having

0:16:02 > 0:16:02they are lucky to be treated for free by the NHS, having lived

0:16:02 > 0:16:03they are lucky to be treated for free by the NHS, having lived in

0:16:03 > 0:16:04free by the NHS, having lived in America.

0:16:04 > 0:16:05free by the NHS, having lived in America. The

0:16:05 > 0:16:05free by the NHS, having lived in America. The first

0:16:05 > 0:16:05free by the NHS, having lived in America. The first thing

0:16:05 > 0:16:06free by the NHS, having lived in America. The first thing they

0:16:06 > 0:16:06free by the NHS, having lived in America. The first thing they want

0:16:06 > 0:16:06America. The first thing they want to

0:16:06 > 0:16:06America. The first thing they want to know

0:16:06 > 0:16:07America. The first thing they want to know is

0:16:07 > 0:16:07America. The first thing they want to know is if

0:16:07 > 0:16:07America. The first thing they want to know is if you've

0:16:07 > 0:16:07America. The first thing they want to know is if you've got

0:16:07 > 0:16:08America. The first thing they want to know is if you've got insurance

0:16:08 > 0:16:08to know is if you've got insurance or

0:16:08 > 0:16:08to know is if you've got insurance or not.

0:16:08 > 0:16:09to know is if you've got insurance or not. I

0:16:09 > 0:16:09to know is if you've got insurance or not. I worked

0:16:09 > 0:16:09to know is if you've got insurance or not. I worked with

0:16:09 > 0:16:09to know is if you've got insurance or not. I worked with the

0:16:09 > 0:16:10to know is if you've got insurance or not. I worked with the Salvation

0:16:10 > 0:16:10or not. I worked with the Salvation Army

0:16:10 > 0:16:10or not. I worked with the Salvation Army over

0:16:10 > 0:16:10or not. I worked with the Salvation Army over there,

0:16:10 > 0:16:11or not. I worked with the Salvation Army over there, and

0:16:11 > 0:16:11or not. I worked with the Salvation Army over there, and a

0:16:11 > 0:16:11or not. I worked with the Salvation Army over there, and a lot

0:16:11 > 0:16:12or not. I worked with the Salvation Army over there, and a lot of

0:16:12 > 0:16:12or not. I worked with the Salvation Army over there, and a lot of people

0:16:12 > 0:16:12Army over there, and a lot of people we

0:16:12 > 0:16:12Army over there, and a lot of people we dealt

0:16:12 > 0:16:13Army over there, and a lot of people we dealt with

0:16:13 > 0:16:13Army over there, and a lot of people we dealt with did

0:16:13 > 0:16:13Army over there, and a lot of people we dealt with did not

0:16:13 > 0:16:14Army over there, and a lot of people we dealt with did not have

0:16:14 > 0:16:14we dealt with did not have insurance,

0:16:14 > 0:16:14we dealt with did not have insurance, and

0:16:14 > 0:16:14we dealt with did not have insurance, and oftentimes,

0:16:14 > 0:16:15we dealt with did not have insurance, and oftentimes, they

0:16:15 > 0:16:15insurance, and oftentimes, they would

0:16:15 > 0:16:15insurance, and oftentimes, they would not

0:16:15 > 0:16:15insurance, and oftentimes, they would not even

0:16:15 > 0:16:16insurance, and oftentimes, they would not even see

0:16:16 > 0:16:16insurance, and oftentimes, they would not even see them.

0:16:16 > 0:16:16insurance, and oftentimes, they would not even see them. They

0:16:16 > 0:16:17insurance, and oftentimes, they would not even see them. They would

0:16:17 > 0:16:17would not even see them. They would be

0:16:17 > 0:16:17would not even see them. They would be turned

0:16:17 > 0:16:17would not even see them. They would be turned away

0:16:17 > 0:16:18would not even see them. They would be turned away from

0:16:18 > 0:16:18would not even see them. They would be turned away from the

0:16:18 > 0:16:19would not even see them. They would be turned away from the A&E.

0:16:19 > 0:16:20would not even see them. They would be turned away from the A&E. The

0:16:20 > 0:16:20be turned away from the A&E. The waiting

0:16:20 > 0:16:20be turned away from the A&E. The waiting time

0:16:20 > 0:16:20be turned away from the A&E. The waiting time is

0:16:20 > 0:16:21be turned away from the A&E. The waiting time is now

0:16:21 > 0:16:21be turned away from the A&E. The waiting time is now two

0:16:21 > 0:16:21be turned away from the A&E. The waiting time is now two and

0:16:21 > 0:16:22be turned away from the A&E. The waiting time is now two and a

0:16:22 > 0:16:22be turned away from the A&E. The waiting time is now two and a half

0:16:22 > 0:16:22waiting time is now two and a half hours.

0:16:22 > 0:16:23waiting time is now two and a half hours. 95%

0:16:23 > 0:16:23waiting time is now two and a half hours. 95% have

0:16:23 > 0:16:23waiting time is now two and a half hours. 95% have to

0:16:23 > 0:16:24waiting time is now two and a half hours. 95% have to be

0:16:24 > 0:16:24waiting time is now two and a half hours. 95% have to be seen

0:16:24 > 0:16:24waiting time is now two and a half hours. 95% have to be seen within

0:16:24 > 0:16:24hours. 95% have to be seen within four

0:16:24 > 0:16:26hours. 95% have to be seen within four hours.

0:16:26 > 0:16:26hours. 95% have to be seen within four hours. Today,

0:16:26 > 0:16:26hours. 95% have to be seen within four hours. Today, 17

0:16:26 > 0:16:26hours. 95% have to be seen within four hours. Today, 17 patients

0:16:26 > 0:16:27hours. 95% have to be seen within four hours. Today, 17 patients had

0:16:27 > 0:16:27four hours. Today, 17 patients had to

0:16:27 > 0:16:27four hours. Today, 17 patients had to wait

0:16:27 > 0:16:27four hours. Today, 17 patients had to wait longer

0:16:27 > 0:16:28four hours. Today, 17 patients had to wait longer than

0:16:28 > 0:16:30four hours. Today, 17 patients had to wait longer than that.

0:16:30 > 0:16:30four hours. Today, 17 patients had to wait longer than that. The

0:16:30 > 0:16:31four hours. Today, 17 patients had to wait longer than that. The thing

0:16:31 > 0:16:31to wait longer than that. The thing about

0:16:31 > 0:16:31to wait longer than that. The thing about the

0:16:31 > 0:16:32to wait longer than that. The thing about the four—hour

0:16:32 > 0:16:32to wait longer than that. The thing about the four—hour targets

0:16:32 > 0:16:32to wait longer than that. The thing about the four—hour targets is

0:16:32 > 0:16:32to wait longer than that. The thing about the four—hour targets is that

0:16:32 > 0:16:33about the four—hour targets is that it

0:16:33 > 0:16:33about the four—hour targets is that it is

0:16:33 > 0:16:33about the four—hour targets is that it is the

0:16:33 > 0:16:33about the four—hour targets is that it is the responsibility

0:16:33 > 0:16:34about the four—hour targets is that it is the responsibility of

0:16:34 > 0:16:34it is the responsibility of everybody

0:16:34 > 0:16:34it is the responsibility of everybody involved

0:16:34 > 0:16:35it is the responsibility of everybody involved in

0:16:35 > 0:16:35it is the responsibility of everybody involved in the

0:16:35 > 0:16:35it is the responsibility of everybody involved in the whole

0:16:35 > 0:16:35everybody involved in the whole pathway

0:16:35 > 0:16:36everybody involved in the whole pathway of

0:16:36 > 0:16:36everybody involved in the whole pathway of the

0:16:36 > 0:16:36everybody involved in the whole pathway of the patient,

0:16:36 > 0:16:36everybody involved in the whole pathway of the patient, but

0:16:36 > 0:16:37everybody involved in the whole pathway of the patient, but it

0:16:37 > 0:16:37everybody involved in the whole pathway of the patient, but it tends

0:16:37 > 0:16:37pathway of the patient, but it tends to

0:16:37 > 0:16:38pathway of the patient, but it tends to be

0:16:38 > 0:16:38pathway of the patient, but it tends to be focused

0:16:38 > 0:16:38pathway of the patient, but it tends to be focused on

0:16:38 > 0:16:39pathway of the patient, but it tends to be focused on A&E.

0:16:39 > 0:16:40pathway of the patient, but it tends to be focused on A&E. But

0:16:40 > 0:16:40pathway of the patient, but it tends to be focused on A&E. But if

0:16:40 > 0:16:40pathway of the patient, but it tends to be focused on A&E. But if there's

0:16:40 > 0:16:40to be focused on A&E. But if there's no

0:16:40 > 0:16:41to be focused on A&E. But if there's no beds

0:16:41 > 0:16:41to be focused on A&E. But if there's no beds on

0:16:41 > 0:16:41to be focused on A&E. But if there's no beds on the

0:16:41 > 0:16:42to be focused on A&E. But if there's no beds on the ward

0:16:42 > 0:16:42to be focused on A&E. But if there's no beds on the ward or

0:16:42 > 0:16:42to be focused on A&E. But if there's no beds on the ward or there's

0:16:42 > 0:16:42to be focused on A&E. But if there's no beds on the ward or there's no

0:16:42 > 0:16:43no beds on the ward or there's no beds

0:16:43 > 0:16:43no beds on the ward or there's no beds in

0:16:43 > 0:16:43no beds on the ward or there's no beds in the

0:16:43 > 0:16:43no beds on the ward or there's no beds in the assessment

0:16:43 > 0:16:44no beds on the ward or there's no beds in the assessment area

0:16:44 > 0:16:44no beds on the ward or there's no beds in the assessment area and

0:16:44 > 0:16:44beds in the assessment area and patients

0:16:44 > 0:16:45beds in the assessment area and patients stack

0:16:45 > 0:16:45beds in the assessment area and patients stack up

0:16:45 > 0:16:45beds in the assessment area and patients stack up here,

0:16:45 > 0:16:45beds in the assessment area and patients stack up here, we

0:16:45 > 0:16:46beds in the assessment area and patients stack up here, we feel

0:16:46 > 0:16:46beds in the assessment area and patients stack up here, we feel that

0:16:46 > 0:16:49patients stack up here, we feel that pressure.

0:16:49 > 0:16:49patients stack up here, we feel that pressure. You

0:16:49 > 0:16:49patients stack up here, we feel that pressure. You feel

0:16:49 > 0:16:49patients stack up here, we feel that pressure. You feel the

0:16:49 > 0:16:50patients stack up here, we feel that pressure. You feel the pressure

0:16:50 > 0:16:50patients stack up here, we feel that pressure. You feel the pressure all

0:16:50 > 0:16:50pressure. You feel the pressure all the

0:16:50 > 0:16:50pressure. You feel the pressure all the way

0:16:50 > 0:16:51pressure. You feel the pressure all the way down

0:16:51 > 0:16:51pressure. You feel the pressure all the way down the

0:16:51 > 0:16:51pressure. You feel the pressure all the way down the line.

0:16:51 > 0:16:52pressure. You feel the pressure all the way down the line. But

0:16:52 > 0:16:52pressure. You feel the pressure all the way down the line. But we

0:16:52 > 0:16:52pressure. You feel the pressure all the way down the line. But we need

0:16:52 > 0:16:52the way down the line. But we need to

0:16:52 > 0:16:53the way down the line. But we need to do

0:16:53 > 0:16:53the way down the line. But we need to do what

0:16:53 > 0:16:53the way down the line. But we need to do what we

0:16:53 > 0:16:53the way down the line. But we need to do what we need

0:16:53 > 0:16:54the way down the line. But we need to do what we need to

0:16:54 > 0:16:54the way down the line. But we need to do what we need to do.

0:16:54 > 0:16:54the way down the line. But we need to do what we need to do. In

0:16:54 > 0:16:55the way down the line. But we need to do what we need to do. In the

0:16:55 > 0:16:55to do what we need to do. In the resuscitation

0:16:55 > 0:16:55to do what we need to do. In the resuscitation room,

0:16:55 > 0:16:55to do what we need to do. In the resuscitation room, new

0:16:55 > 0:16:56to do what we need to do. In the resuscitation room, new information

0:16:56 > 0:16:56resuscitation room, new information about

0:16:56 > 0:16:56resuscitation room, new information about Kyle

0:16:56 > 0:16:57resuscitation room, new information about Kyle has

0:16:57 > 0:16:57resuscitation room, new information about Kyle has the

0:16:57 > 0:16:57resuscitation room, new information about Kyle has the doctors

0:16:57 > 0:17:00resuscitation room, new information about Kyle has the doctors worried.

0:17:00 > 0:17:00about Kyle has the doctors worried. He

0:17:00 > 0:17:00about Kyle has the doctors worried. He is

0:17:00 > 0:17:00about Kyle has the doctors worried. He is now

0:17:00 > 0:17:01about Kyle has the doctors worried. He is now describing

0:17:01 > 0:17:01about Kyle has the doctors worried. He is now describing a

0:17:01 > 0:17:01about Kyle has the doctors worried. He is now describing a sudden

0:17:01 > 0:17:01about Kyle has the doctors worried. He is now describing a sudden onset

0:17:01 > 0:17:02He is now describing a sudden onset of

0:17:02 > 0:17:02He is now describing a sudden onset of a

0:17:02 > 0:17:02He is now describing a sudden onset of a headache,

0:17:02 > 0:17:02He is now describing a sudden onset of a headache, which

0:17:02 > 0:17:03He is now describing a sudden onset of a headache, which he

0:17:03 > 0:17:03He is now describing a sudden onset of a headache, which he says

0:17:03 > 0:17:03He is now describing a sudden onset of a headache, which he says feels

0:17:03 > 0:17:04of a headache, which he says feels like

0:17:04 > 0:17:04of a headache, which he says feels like being

0:17:04 > 0:17:04of a headache, which he says feels like being hit

0:17:04 > 0:17:04of a headache, which he says feels like being hit with

0:17:04 > 0:17:06of a headache, which he says feels like being hit with something.

0:17:06 > 0:17:06of a headache, which he says feels like being hit with something. We

0:17:06 > 0:17:06like being hit with something. We are

0:17:06 > 0:17:07like being hit with something. We are going

0:17:07 > 0:17:07like being hit with something. We are going to

0:17:07 > 0:17:07like being hit with something. We are going to get

0:17:07 > 0:17:07like being hit with something. We are going to get an

0:17:07 > 0:17:08like being hit with something. We are going to get an urgent

0:17:08 > 0:17:08like being hit with something. We are going to get an urgent CT

0:17:08 > 0:17:09like being hit with something. We are going to get an urgent CT scan.

0:17:09 > 0:17:09are going to get an urgent CT scan. Today,

0:17:09 > 0:17:09are going to get an urgent CT scan. Today, more

0:17:09 > 0:17:09are going to get an urgent CT scan. Today, more than

0:17:09 > 0:17:10are going to get an urgent CT scan. Today, more than 60

0:17:10 > 0:17:10are going to get an urgent CT scan. Today, more than 60 patients

0:17:10 > 0:17:10are going to get an urgent CT scan. Today, more than 60 patients come

0:17:10 > 0:17:10are going to get an urgent CT scan. Today, more than 60 patients come in

0:17:10 > 0:17:11Today, more than 60 patients come in by

0:17:11 > 0:17:11Today, more than 60 patients come in by ambulance.

0:17:11 > 0:17:11Today, more than 60 patients come in by ambulance. Far

0:17:11 > 0:17:12Today, more than 60 patients come in by ambulance. Far more,

0:17:12 > 0:17:12Today, more than 60 patients come in by ambulance. Far more, nearly

0:17:12 > 0:17:12by ambulance. Far more, nearly double

0:17:12 > 0:17:13by ambulance. Far more, nearly double that,

0:17:13 > 0:17:13by ambulance. Far more, nearly double that, walk

0:17:13 > 0:17:14by ambulance. Far more, nearly double that, walk in.

0:17:14 > 0:17:15by ambulance. Far more, nearly double that, walk in. Accident

0:17:15 > 0:17:15by ambulance. Far more, nearly double that, walk in. Accident and

0:17:15 > 0:17:15double that, walk in. Accident and emergency

0:17:15 > 0:17:15double that, walk in. Accident and emergency is

0:17:15 > 0:17:16double that, walk in. Accident and emergency is a

0:17:16 > 0:17:16double that, walk in. Accident and emergency is a specialty

0:17:16 > 0:17:16double that, walk in. Accident and emergency is a specialty of

0:17:16 > 0:17:17double that, walk in. Accident and emergency is a specialty of the

0:17:17 > 0:17:20emergency is a specialty of the unknown.

0:17:20 > 0:17:21emergency is a specialty of the unknown. What's

0:17:21 > 0:17:21emergency is a specialty of the unknown. What's going

0:17:21 > 0:17:22emergency is a specialty of the unknown. What's going on?

0:17:22 > 0:17:22emergency is a specialty of the unknown. What's going on? I

0:17:22 > 0:17:23emergency is a specialty of the unknown. What's going on? I fell

0:17:23 > 0:17:23unknown. What's going on? I fell down

0:17:23 > 0:17:23unknown. What's going on? I fell down the

0:17:23 > 0:17:23unknown. What's going on? I fell down the stairs

0:17:23 > 0:17:24unknown. What's going on? I fell down the stairs on

0:17:24 > 0:17:27unknown. What's going on? I fell down the stairs on Friday.

0:17:27 > 0:17:27unknown. What's going on? I fell down the stairs on Friday. I

0:17:27 > 0:17:27unknown. What's going on? I fell down the stairs on Friday. I have

0:17:27 > 0:17:28unknown. What's going on? I fell down the stairs on Friday. I have a

0:17:28 > 0:17:28down the stairs on Friday. I have a hernia

0:17:28 > 0:17:28down the stairs on Friday. I have a hernia which

0:17:28 > 0:17:28down the stairs on Friday. I have a hernia which occasionally

0:17:28 > 0:17:29down the stairs on Friday. I have a hernia which occasionally pops

0:17:29 > 0:17:29down the stairs on Friday. I have a hernia which occasionally pops out.

0:17:29 > 0:17:30hernia which occasionally pops out. It's

0:17:30 > 0:17:30hernia which occasionally pops out. It's popped

0:17:30 > 0:17:30hernia which occasionally pops out. It's popped out

0:17:30 > 0:17:31hernia which occasionally pops out. It's popped out again.

0:17:31 > 0:17:32hernia which occasionally pops out. It's popped out again. But

0:17:32 > 0:17:32hernia which occasionally pops out. It's popped out again. But it

0:17:32 > 0:17:32It's popped out again. But it usually

0:17:32 > 0:17:32It's popped out again. But it usually goes

0:17:32 > 0:17:33It's popped out again. But it usually goes back

0:17:33 > 0:17:33It's popped out again. But it usually goes back in,

0:17:33 > 0:17:33It's popped out again. But it usually goes back in, and

0:17:33 > 0:17:34It's popped out again. But it usually goes back in, and it's

0:17:34 > 0:17:34It's popped out again. But it usually goes back in, and it's been

0:17:34 > 0:17:34usually goes back in, and it's been out

0:17:34 > 0:17:34usually goes back in, and it's been out now

0:17:34 > 0:17:35usually goes back in, and it's been out now for

0:17:35 > 0:17:35usually goes back in, and it's been out now for quite

0:17:35 > 0:17:35usually goes back in, and it's been out now for quite a

0:17:35 > 0:17:35usually goes back in, and it's been out now for quite a few

0:17:35 > 0:17:36usually goes back in, and it's been out now for quite a few hours.

0:17:36 > 0:17:36usually goes back in, and it's been out now for quite a few hours. I

0:17:36 > 0:17:36usually goes back in, and it's been out now for quite a few hours. I had

0:17:36 > 0:17:36out now for quite a few hours. I had an

0:17:36 > 0:17:37out now for quite a few hours. I had an accident

0:17:37 > 0:17:37out now for quite a few hours. I had an accident yesterday.

0:17:37 > 0:17:37out now for quite a few hours. I had an accident yesterday. I

0:17:37 > 0:17:38out now for quite a few hours. I had an accident yesterday. I fell

0:17:38 > 0:17:38out now for quite a few hours. I had an accident yesterday. I fell and

0:17:38 > 0:17:38an accident yesterday. I fell and cracked

0:17:38 > 0:17:39an accident yesterday. I fell and cracked the

0:17:39 > 0:17:39an accident yesterday. I fell and cracked the back

0:17:39 > 0:17:39an accident yesterday. I fell and cracked the back of

0:17:39 > 0:17:39an accident yesterday. I fell and cracked the back of my

0:17:39 > 0:17:40an accident yesterday. I fell and cracked the back of my neck,

0:17:40 > 0:17:40an accident yesterday. I fell and cracked the back of my neck, and

0:17:40 > 0:17:40cracked the back of my neck, and it's

0:17:40 > 0:17:40cracked the back of my neck, and it's quite

0:17:40 > 0:17:41cracked the back of my neck, and it's quite painful

0:17:41 > 0:17:41cracked the back of my neck, and it's quite painful to

0:17:41 > 0:17:41cracked the back of my neck, and it's quite painful to move,

0:17:41 > 0:17:42cracked the back of my neck, and it's quite painful to move, so

0:17:42 > 0:17:42cracked the back of my neck, and it's quite painful to move, so I've

0:17:42 > 0:17:42it's quite painful to move, so I've come

0:17:42 > 0:17:42it's quite painful to move, so I've come to

0:17:42 > 0:17:43it's quite painful to move, so I've come to get

0:17:43 > 0:17:43it's quite painful to move, so I've come to get it

0:17:43 > 0:17:43it's quite painful to move, so I've come to get it checked

0:17:43 > 0:17:46it's quite painful to move, so I've come to get it checked out.

0:17:46 > 0:17:46it's quite painful to move, so I've come to get it checked out. We

0:17:46 > 0:17:47it's quite painful to move, so I've come to get it checked out. We tend

0:17:47 > 0:17:47come to get it checked out. We tend to

0:17:47 > 0:17:47come to get it checked out. We tend to get

0:17:47 > 0:17:47come to get it checked out. We tend to get an

0:17:47 > 0:17:48come to get it checked out. We tend to get an hour

0:17:48 > 0:17:48come to get it checked out. We tend to get an hour when

0:17:48 > 0:17:48come to get it checked out. We tend to get an hour when it

0:17:48 > 0:17:49come to get it checked out. We tend to get an hour when it is

0:17:49 > 0:17:49come to get it checked out. We tend to get an hour when it is great,

0:17:49 > 0:17:49come to get it checked out. We tend to get an hour when it is great, and

0:17:49 > 0:17:49to get an hour when it is great, and then

0:17:49 > 0:17:50to get an hour when it is great, and then we

0:17:50 > 0:17:50to get an hour when it is great, and then we get

0:17:50 > 0:17:50to get an hour when it is great, and then we get an

0:17:50 > 0:17:50to get an hour when it is great, and then we get an hour

0:17:50 > 0:17:51to get an hour when it is great, and then we get an hour where

0:17:51 > 0:17:51to get an hour when it is great, and then we get an hour where we

0:17:51 > 0:17:51to get an hour when it is great, and then we get an hour where we have

0:17:51 > 0:17:52then we get an hour where we have ten

0:17:52 > 0:17:52then we get an hour where we have ten ambulances

0:17:52 > 0:17:52then we get an hour where we have ten ambulances with

0:17:52 > 0:17:52then we get an hour where we have ten ambulances with sick

0:17:52 > 0:17:53then we get an hour where we have ten ambulances with sick people

0:17:53 > 0:17:53then we get an hour where we have ten ambulances with sick people in,

0:17:53 > 0:17:53ten ambulances with sick people in, and

0:17:53 > 0:17:53ten ambulances with sick people in, and that

0:17:53 > 0:17:54ten ambulances with sick people in, and that may

0:17:54 > 0:17:54ten ambulances with sick people in, and that may happen

0:17:54 > 0:17:54ten ambulances with sick people in, and that may happen for

0:17:54 > 0:17:55ten ambulances with sick people in, and that may happen for two

0:17:55 > 0:17:55ten ambulances with sick people in, and that may happen for two or

0:17:55 > 0:17:55ten ambulances with sick people in, and that may happen for two or three

0:17:55 > 0:17:55and that may happen for two or three hours.

0:17:55 > 0:17:56and that may happen for two or three hours. That

0:17:56 > 0:17:56and that may happen for two or three hours. That puts

0:17:56 > 0:17:56and that may happen for two or three hours. That puts us

0:17:56 > 0:17:56and that may happen for two or three hours. That puts us under

0:17:56 > 0:17:57and that may happen for two or three hours. That puts us under pressure.

0:17:57 > 0:17:57hours. That puts us under pressure. More

0:17:57 > 0:17:57hours. That puts us under pressure. More than

0:17:57 > 0:17:58hours. That puts us under pressure. More than 100

0:17:58 > 0:17:58hours. That puts us under pressure. More than 100 patients

0:17:58 > 0:17:58hours. That puts us under pressure. More than 100 patients have

0:17:58 > 0:17:58hours. That puts us under pressure. More than 100 patients have now

0:17:58 > 0:17:59hours. That puts us under pressure. More than 100 patients have now been

0:17:59 > 0:17:59More than 100 patients have now been seen.

0:17:59 > 0:17:59More than 100 patients have now been seen. The

0:17:59 > 0:18:00More than 100 patients have now been seen. The waiting

0:18:00 > 0:18:00More than 100 patients have now been seen. The waiting room

0:18:00 > 0:18:00More than 100 patients have now been seen. The waiting room is

0:18:00 > 0:18:00More than 100 patients have now been seen. The waiting room is full,

0:18:00 > 0:18:01More than 100 patients have now been seen. The waiting room is full, and

0:18:01 > 0:18:01seen. The waiting room is full, and doctors

0:18:01 > 0:18:01seen. The waiting room is full, and doctors are

0:18:01 > 0:18:02seen. The waiting room is full, and doctors are now

0:18:02 > 0:18:02seen. The waiting room is full, and doctors are now seeing

0:18:02 > 0:18:02seen. The waiting room is full, and doctors are now seeing to

0:18:02 > 0:18:02seen. The waiting room is full, and doctors are now seeing to 30

0:18:02 > 0:18:03doctors are now seeing to 30 patients.

0:18:03 > 0:18:03doctors are now seeing to 30 patients. But,

0:18:03 > 0:18:04doctors are now seeing to 30 patients. But, already

0:18:04 > 0:18:04doctors are now seeing to 30 patients. But, already two

0:18:04 > 0:18:04doctors are now seeing to 30 patients. But, already two hours

0:18:04 > 0:18:05patients. But, already two hours over

0:18:05 > 0:18:05patients. But, already two hours over his

0:18:05 > 0:18:05patients. But, already two hours over his shift,

0:18:05 > 0:18:05patients. But, already two hours over his shift, Bob

0:18:05 > 0:18:06patients. But, already two hours over his shift, Bob has

0:18:06 > 0:18:06patients. But, already two hours over his shift, Bob has to

0:18:06 > 0:18:08patients. But, already two hours over his shift, Bob has to leave.

0:18:08 > 0:18:08over his shift, Bob has to leave. Sometimes

0:18:08 > 0:18:09over his shift, Bob has to leave. Sometimes I

0:18:09 > 0:18:09over his shift, Bob has to leave. Sometimes I feel

0:18:09 > 0:18:09over his shift, Bob has to leave. Sometimes I feel really

0:18:09 > 0:18:09over his shift, Bob has to leave. Sometimes I feel really bad,

0:18:09 > 0:18:10over his shift, Bob has to leave. Sometimes I feel really bad, and

0:18:10 > 0:18:10Sometimes I feel really bad, and that's

0:18:10 > 0:18:10Sometimes I feel really bad, and that's the

0:18:10 > 0:18:11Sometimes I feel really bad, and that's the worst

0:18:11 > 0:18:11Sometimes I feel really bad, and that's the worst thing,

0:18:11 > 0:18:11Sometimes I feel really bad, and that's the worst thing, feeling

0:18:11 > 0:18:11that's the worst thing, feeling really

0:18:11 > 0:18:12that's the worst thing, feeling really bad

0:18:12 > 0:18:12that's the worst thing, feeling really bad leaving

0:18:12 > 0:18:12that's the worst thing, feeling really bad leaving even

0:18:12 > 0:18:12that's the worst thing, feeling really bad leaving even though

0:18:12 > 0:18:13that's the worst thing, feeling really bad leaving even though I've

0:18:13 > 0:18:13really bad leaving even though I've stayed

0:18:13 > 0:18:13really bad leaving even though I've stayed after

0:18:13 > 0:18:14really bad leaving even though I've stayed after what

0:18:14 > 0:18:14really bad leaving even though I've stayed after what time

0:18:14 > 0:18:14really bad leaving even though I've stayed after what time I

0:18:14 > 0:18:14really bad leaving even though I've stayed after what time I should

0:18:14 > 0:18:16really bad leaving even though I've stayed after what time I should do.

0:18:16 > 0:18:16stayed after what time I should do. But

0:18:16 > 0:18:16stayed after what time I should do. But things

0:18:16 > 0:18:17stayed after what time I should do. But things aren't

0:18:17 > 0:18:17stayed after what time I should do. But things aren't sustainable,

0:18:17 > 0:18:17stayed after what time I should do. But things aren't sustainable, and

0:18:17 > 0:18:18But things aren't sustainable, and in

0:18:18 > 0:18:18But things aren't sustainable, and in future,

0:18:18 > 0:18:18But things aren't sustainable, and in future, we

0:18:18 > 0:18:18But things aren't sustainable, and in future, we will

0:18:18 > 0:18:19But things aren't sustainable, and in future, we will have

0:18:19 > 0:18:19But things aren't sustainable, and in future, we will have to

0:18:19 > 0:18:19But things aren't sustainable, and in future, we will have to make

0:18:19 > 0:18:19But things aren't sustainable, and in future, we will have to make sure

0:18:19 > 0:18:20in future, we will have to make sure people

0:18:20 > 0:18:20in future, we will have to make sure people do

0:18:20 > 0:18:24in future, we will have to make sure people do shifts.

0:18:24 > 0:18:24in future, we will have to make sure people do shifts. The

0:18:24 > 0:18:24in future, we will have to make sure people do shifts. The traditional

0:18:24 > 0:18:24people do shifts. The traditional way

0:18:24 > 0:18:25people do shifts. The traditional way we

0:18:25 > 0:18:25people do shifts. The traditional way we staffed

0:18:25 > 0:18:25people do shifts. The traditional way we staffed most

0:18:25 > 0:18:26people do shifts. The traditional way we staffed most hospitals

0:18:26 > 0:18:26people do shifts. The traditional way we staffed most hospitals as

0:18:26 > 0:18:26people do shifts. The traditional way we staffed most hospitals as a

0:18:26 > 0:18:26way we staffed most hospitals as a Monday

0:18:26 > 0:18:27way we staffed most hospitals as a Monday to

0:18:27 > 0:18:27way we staffed most hospitals as a Monday to Friday

0:18:27 > 0:18:27way we staffed most hospitals as a Monday to Friday institution

0:18:27 > 0:18:27way we staffed most hospitals as a Monday to Friday institution doesn't

0:18:27 > 0:18:28Monday to Friday institution doesn't seem

0:18:28 > 0:18:28Monday to Friday institution doesn't seem to

0:18:28 > 0:18:28Monday to Friday institution doesn't seem to be

0:18:28 > 0:18:28Monday to Friday institution doesn't seem to be fit

0:18:28 > 0:18:29Monday to Friday institution doesn't seem to be fit for

0:18:29 > 0:18:29Monday to Friday institution doesn't seem to be fit for purpose

0:18:29 > 0:18:29Monday to Friday institution doesn't seem to be fit for purpose any

0:18:29 > 0:18:32Monday to Friday institution doesn't seem to be fit for purpose any more.

0:18:32 > 0:18:32seem to be fit for purpose any more. Thanks

0:18:32 > 0:18:32seem to be fit for purpose any more. Thanks for

0:18:32 > 0:18:33seem to be fit for purpose any more. Thanks for your

0:18:33 > 0:18:33seem to be fit for purpose any more. Thanks for your hard

0:18:33 > 0:18:33seem to be fit for purpose any more. Thanks for your hard work

0:18:33 > 0:18:34seem to be fit for purpose any more. Thanks for your hard work today.

0:18:34 > 0:18:34Thanks for your hard work today. Hopefully,

0:18:34 > 0:18:34Thanks for your hard work today. Hopefully, I

0:18:34 > 0:18:35Thanks for your hard work today. Hopefully, I won't

0:18:35 > 0:18:35Thanks for your hard work today. Hopefully, I won't have

0:18:35 > 0:18:35Thanks for your hard work today. Hopefully, I won't have to

0:18:35 > 0:18:35Thanks for your hard work today. Hopefully, I won't have to be

0:18:35 > 0:18:36Thanks for your hard work today. Hopefully, I won't have to be here

0:18:36 > 0:18:36Hopefully, I won't have to be here this

0:18:36 > 0:18:36Hopefully, I won't have to be here this evening,

0:18:36 > 0:18:36Hopefully, I won't have to be here this evening, but

0:18:36 > 0:18:37Hopefully, I won't have to be here this evening, but if

0:18:37 > 0:18:37Hopefully, I won't have to be here this evening, but if I

0:18:37 > 0:18:37Hopefully, I won't have to be here this evening, but if I need

0:18:37 > 0:18:38Hopefully, I won't have to be here this evening, but if I need to,

0:18:38 > 0:18:38Hopefully, I won't have to be here this evening, but if I need to, you

0:18:38 > 0:18:38this evening, but if I need to, you know

0:18:38 > 0:18:38this evening, but if I need to, you know where

0:18:38 > 0:18:39this evening, but if I need to, you know where to

0:18:39 > 0:18:42this evening, but if I need to, you know where to call.

0:18:42 > 0:18:42this evening, but if I need to, you know where to call. As

0:18:42 > 0:18:43this evening, but if I need to, you know where to call. As winter

0:18:43 > 0:18:43know where to call. As winter approaches,

0:18:43 > 0:18:43know where to call. As winter approaches, so

0:18:43 > 0:18:43know where to call. As winter approaches, so do

0:18:43 > 0:18:44know where to call. As winter approaches, so do fears

0:18:44 > 0:18:44know where to call. As winter approaches, so do fears of

0:18:44 > 0:18:44know where to call. As winter approaches, so do fears of another

0:18:44 > 0:18:44approaches, so do fears of another national

0:18:44 > 0:18:45approaches, so do fears of another national crisis

0:18:45 > 0:18:45approaches, so do fears of another national crisis in

0:18:45 > 0:18:45approaches, so do fears of another national crisis in accident

0:18:45 > 0:18:46approaches, so do fears of another national crisis in accident and

0:18:46 > 0:18:48national crisis in accident and emergency.

0:18:48 > 0:18:48national crisis in accident and emergency. The

0:18:48 > 0:18:48national crisis in accident and emergency. The government

0:18:48 > 0:18:49national crisis in accident and emergency. The government has

0:18:49 > 0:18:49emergency. The government has announced

0:18:49 > 0:18:49emergency. The government has announced £250

0:18:49 > 0:18:49emergency. The government has announced £250 million

0:18:49 > 0:18:50emergency. The government has announced £250 million in

0:18:50 > 0:18:50emergency. The government has announced £250 million in the

0:18:50 > 0:18:50emergency. The government has announced £250 million in the hope

0:18:50 > 0:18:51announced £250 million in the hope of

0:18:51 > 0:18:51announced £250 million in the hope of averting

0:18:51 > 0:18:51announced £250 million in the hope of averting another

0:18:51 > 0:18:53announced £250 million in the hope of averting another crisis.

0:18:53 > 0:18:54announced £250 million in the hope of averting another crisis. Two

0:18:54 > 0:18:54of averting another crisis. Two million

0:18:54 > 0:18:54of averting another crisis. Two million will

0:18:54 > 0:18:54of averting another crisis. Two million will go

0:18:54 > 0:18:55of averting another crisis. Two million will go to

0:18:55 > 0:18:55of averting another crisis. Two million will go to north

0:18:55 > 0:18:55of averting another crisis. Two million will go to north Cumbria,

0:18:55 > 0:18:55million will go to north Cumbria, but

0:18:55 > 0:18:56million will go to north Cumbria, but no

0:18:56 > 0:18:56million will go to north Cumbria, but no extra

0:18:56 > 0:18:56million will go to north Cumbria, but no extra money

0:18:56 > 0:18:57million will go to north Cumbria, but no extra money is

0:18:57 > 0:18:57million will go to north Cumbria, but no extra money is coming

0:18:57 > 0:18:57million will go to north Cumbria, but no extra money is coming here

0:18:57 > 0:18:57million will go to north Cumbria, but no extra money is coming here to

0:18:57 > 0:18:58but no extra money is coming here to Gateshead

0:18:58 > 0:18:58but no extra money is coming here to Gateshead or

0:18:58 > 0:18:58but no extra money is coming here to Gateshead or any

0:18:58 > 0:18:58but no extra money is coming here to Gateshead or any north—east

0:18:58 > 0:19:05Gateshead or any north—east hospital.

0:19:05 > 0:19:05hospital. So,

0:19:05 > 0:19:05hospital. So, what's

0:19:05 > 0:19:05hospital. So, what's to

0:19:05 > 0:19:06hospital. So, what's to be

0:19:06 > 0:19:06hospital. So, what's to be done?

0:19:06 > 0:19:06hospital. So, what's to be done? Well,

0:19:06 > 0:19:07hospital. So, what's to be done? Well, right

0:19:07 > 0:19:07So, what's to be done? Well, right across

0:19:07 > 0:19:07So, what's to be done? Well, right across England,

0:19:07 > 0:19:07So, what's to be done? Well, right across England, accident

0:19:07 > 0:19:08So, what's to be done? Well, right across England, accident and

0:19:08 > 0:19:08across England, accident and emergency

0:19:08 > 0:19:08across England, accident and emergency departments

0:19:08 > 0:19:09across England, accident and emergency departments are

0:19:09 > 0:19:09across England, accident and emergency departments are treating

0:19:09 > 0:19:09emergency departments are treating one

0:19:09 > 0:19:09emergency departments are treating one million

0:19:09 > 0:19:10emergency departments are treating one million more

0:19:10 > 0:19:10emergency departments are treating one million more people

0:19:10 > 0:19:10emergency departments are treating one million more people per

0:19:10 > 0:19:10emergency departments are treating one million more people per year

0:19:10 > 0:19:11one million more people per year than

0:19:11 > 0:19:11one million more people per year than three

0:19:11 > 0:19:11one million more people per year than three years