:00:00. > :00:10.Welcome to Inside Out North West. This week we are at MediaCity in
:00:11. > :00:14.Salford. Some of the most popular TV and radio shows come from here, but
:00:15. > :00:19.the studios are also home to the BBC Philharmonic Orchestra. They have
:00:20. > :00:24.been drafted in to give some help with a special performance.
:00:25. > :00:27.Tonight, as the last Remploy factory closes in the region, we investigate
:00:28. > :00:32.if the policy to find the workers madestream jobs is working. The
:00:33. > :00:39.Government's work programme is failing disabled people, the failure
:00:40. > :00:44.rate is at least 88%. We reveal a unique way of helping recovering
:00:45. > :00:49.addicts. We don't need that stuff to get on a stage. The buzz I get now
:00:50. > :00:52.is better than any drug. And we meet Cumbria's Community
:00:53. > :00:58.Orchestra as they perform with the BBC Philharmonic after just six
:00:59. > :01:02.months of training. There is only one thing better, was when my wife
:01:03. > :01:04.was having a baby, that is the only thing better than that, the only
:01:05. > :01:22.thing. If After almost 70 years Remploy's
:01:23. > :01:24.presence in the North West will end later this week when the last
:01:25. > :01:30.remaining factory for disabled workers closes in Blackburn. Nine
:01:31. > :01:35.other sites have already been shut down with the loss of around 35
:01:36. > :01:39.jobs. The government insists the money saved will be used to help
:01:40. > :01:42.them find new work in mainstream industry. But is that policy
:01:43. > :01:50.working? Paresh Patel has been following their plight for the last
:01:51. > :01:53.14 months. From Blackburn to Barrow in Furness,
:01:54. > :01:59.Birkenhead to Bolton, across the North West the government has closed
:02:00. > :02:07.nine Remploy factories. 350 disabled workers have been laid off.
:02:08. > :02:12.Struggling on my own with two kids. It is not fair.
:02:13. > :02:26.26 years and this is what they do. Sorry. Before because I was disabled
:02:27. > :02:30.I was doing nothing. I was putting something into society.
:02:31. > :02:36.This and other factories in the Remploy group are part of a
:02:37. > :02:39.nonprofit making organisation. It was set up after the Second World
:02:40. > :02:44.War by the Labour government, state subsidised factories provided jobs
:02:45. > :02:50.to disabled servicemen. It developed over the employing thousands. ``
:02:51. > :02:54.over the years. But disability groups say there is no place in the
:02:55. > :02:57.21st century for segregation. For every one person that is funded
:02:58. > :03:05.by subsidising a loss`making factory, we can get at least eight
:03:06. > :03:09.people into employment. What this is about is more jobs for more disabled
:03:10. > :03:12.people. That was 18 months ago when she
:03:13. > :03:15.advised the government to close all loss`making Remploy sites, and this
:03:16. > :03:21.is what the head of Disability Rights UK now says.
:03:22. > :03:24.The government's work programme is failing disabled people. The failure
:03:25. > :03:32.rate is 88%, this is a really serious failure in relation to
:03:33. > :03:38.disabled people. And admission that the policy didn't
:03:39. > :03:41.work. What is going wrong? This is Remploy in Blackburn, the last
:03:42. > :03:44.factory in the North West that since 1950 has provided jobs to people
:03:45. > :03:53.with physical and learning difficulties, but this week it will
:03:54. > :03:57.close as well. Its workforce of 19 has been expecting this for more
:03:58. > :04:01.than a year. Nonetheless, they say they feel betrayed and are angry at
:04:02. > :04:07.the government for a policy that is cruel and callous.
:04:08. > :04:13.We have just been sacked, nobody has been put through any process to help
:04:14. > :04:17.them in another job anywhere else. Vulnerable workers like Tim Murdoch
:04:18. > :04:21.who has been here for 26 years are now being forced to find new work in
:04:22. > :04:26.mainstream industry. I am willing to go out and find a
:04:27. > :04:40.job suitable for me, after it has gone. But I think, are there going
:04:41. > :04:43.to be any jobs out there? Worried workers are bracing
:04:44. > :04:51.themselves for the dole queue. They are holding a final union meeting.
:04:52. > :04:57.GMB Union shop steward Brian Davies has come to offer support. You know
:04:58. > :05:06.what you have to do. Go and sign on and all that. It is a sad day. Sad
:05:07. > :05:10.day for all of us. Brian knows how they feel. He lost
:05:11. > :05:14.his Remploy job 14 months ago when the Wigan factory closed. His union
:05:15. > :05:21.position is also due to finish when Blackburn is gone. Every job that
:05:22. > :05:29.comes up, you go for it. Do your best. And they see you, instead of
:05:30. > :05:34.your disability. You will be fine. I wonder if he is putting on a brave
:05:35. > :05:38.face. I have followed him since he lost his Remploy job. He has battled
:05:39. > :05:48.self`doubt, depression and even thoughts of suicide. BBC Radio
:05:49. > :05:55.Manchester. 34 workers with disabilities have lost their jobs at
:05:56. > :06:04.the Remploy factory in Wigan today. Most of those workers like Brian had
:06:05. > :06:08.worked for Remploy for decades. All 33 years every year has been
:06:09. > :06:19.different. I let my wife here, I have three beautiful boys. It has
:06:20. > :06:22.been fantastic, the best 33 years of anybody's life. He filmed the last
:06:23. > :06:25.day. This was more than a job. It was a home from home where an
:06:26. > :06:30.extended family cared for each other. Brian was born with brittle
:06:31. > :06:36.bone disease and they were his life`support unit. When I break a
:06:37. > :06:42.bone, I have broken a leg, and I came into work, my colleagues around
:06:43. > :06:47.me just chipped in, help me to get work out. Elaine and Jeffrey Wright
:06:48. > :06:54.also met and married, but now they have lost both incomes. It will be a
:06:55. > :06:58.big loss. We have a mortgage. And other bills have to be paid as well.
:06:59. > :07:03.It will be a very big loss. How worried are you? Very worried. But
:07:04. > :07:13.will they ever work again? Cuts, job losses, money for the
:07:14. > :07:17.bosses. The closure of factories across the North West provokes
:07:18. > :07:22.widespread protest against the government.
:07:23. > :07:28.They said there was going to be help out there for us, support, there has
:07:29. > :07:34.been nothing, not a phone call, letter to meet anybody, nothing It
:07:35. > :07:40.has all been a pack of lies. But some former Remploy workers have
:07:41. > :07:46.found new jobs from a government sponsored work programme. Identical
:07:47. > :07:51.twins Gary and Neil Parsons are affectionately known on the shop
:07:52. > :07:59.floor as 118 and 118. Made redundant at Remploy Oldham they now make PVC
:08:00. > :08:04.windows. UI doing to bring different all the time. Despite learning
:08:05. > :08:09.difficulties they have adapted well to mainstream industry. Plenty of
:08:10. > :08:18.overtime, dayshift, night shifts. There are less breaks. I feel proud
:08:19. > :08:25.of working here. They are among nine former Remploy workers out of 8 .
:08:26. > :08:28.Remploy implement services, not to be confused with the factories that
:08:29. > :08:32.have been closed down, this is a separate business to help people
:08:33. > :08:40.with disabilities get new jobs in mainstream employment. We do that by
:08:41. > :08:45.helping them with any barriers they perceive, and addressing those
:08:46. > :08:49.barriers. That could be interview technique, making sure they have got
:08:50. > :08:54.an excellent CV, helping them with Peter skills. `` computer skills.
:08:55. > :09:02.This is one of nine government funded learning centres opened to
:09:03. > :09:05.all disabled people. It is tough at the moment, tough for everybody but
:09:06. > :09:13.the figures speak for themselves. Last year we placed in the Northwest
:09:14. > :09:16.3200 people. In addition four of the Remploy factories that have closed
:09:17. > :09:20.have been restarted as new businesses by private investors
:09:21. > :09:27.They are rehiring former workers. When the site closed 34 people lost
:09:28. > :09:30.their jobs. But if there former managers have taken over the site
:09:31. > :09:34.and launched a new company will stop they have taken on 17 people with
:09:35. > :09:38.disabilities and they say as they were more contract they will
:09:39. > :09:44.increase the workforce. `` win more contract. But they do not include
:09:45. > :09:51.Elaine and Jeffrey, or Brian. Many deployment experts say the plan is
:09:52. > :09:55.not working for Remploy workers because the majority of workers or
:09:56. > :09:59.older. It is tough for workers in their 50s. Any added his advantage
:10:00. > :10:01.like a learning difficulty will make you at the end of the list ``
:10:02. > :10:18.disadvantage. Elaine and Jeffrey are now spending
:10:19. > :10:25.their first Christmas on the dole. Have you got your key? They are
:10:26. > :10:30.trying to find jobs but they say the world outside Remploy is harsh and
:10:31. > :10:34.prejudging them. I go for a job interview, tell them I have got
:10:35. > :10:41.learning difficulties, they look at you as though you are not there you
:10:42. > :10:44.don't matter. It is the way I am. The government promised them help to
:10:45. > :10:49.make the transition into mainstream industry. But is that working? Not
:10:50. > :10:52.really. I could do with a bit more help filling in forms, and help on
:10:53. > :10:58.the computer. To the present day they have not had
:10:59. > :11:06.a single interview in the 14 months since they lost their jobs.
:11:07. > :11:10.Brian has spent four months helping workers get redundancy payments but
:11:11. > :11:14.his union has told him his contract could end in the New Year. He once
:11:15. > :11:20.to find a new job but he says employers cannot see past one thing
:11:21. > :11:27.`` he wants to. You go in, the first thing they see, in a wheelchair
:11:28. > :11:32.What have I got to live for, I am stuck in this house watching the
:11:33. > :11:37.clock around? Watching for the life the way I had, and I will not have
:11:38. > :11:44.it again. I know what it is like to live in these four walls, the telly,
:11:45. > :11:53.the bed, the couch, that is my life will stop `` that is my life. He
:11:54. > :11:58.continues to work for the union but when Blackburn closes on Thursday
:11:59. > :12:02.his job will be reviewed again. For the workers, only one out of ten is
:12:03. > :12:08.likely to find a new job in the near future. It also means that after
:12:09. > :12:16.almost two thirds of a century in the Northwest a way of life has
:12:17. > :12:21.gone. Coming up: We join the Cumbrian locals preparing to perform
:12:22. > :12:25.as an orchestra for the first time. My bottom note, which is a D, sounds
:12:26. > :12:35.like I've sat on an elephant and it goes... A dance studio is probably
:12:36. > :12:37.the last place you'd expect to come across a group of recovering
:12:38. > :12:41.addicts, whether it be from drink, drugs or gambling, but here in the
:12:42. > :12:44.North West dance is being used to rebuild the lives of former addicts
:12:45. > :12:52.with the help of a former ballet star. Good... At a studio in the
:12:53. > :12:54.Lowry Theatre, Paul Bayes Kitcher puts some young students through
:12:55. > :13:01.their movements, preparing for auditions at the country's top
:13:02. > :13:10.ballet schools. Paul was one of the greatest dancers of his generation.
:13:11. > :13:14.Was that all right? Yeah? I was a first artist for four years and that
:13:15. > :13:16.I was a soloist for four years and I worked with some amazing
:13:17. > :13:20.choreographers and danced all over the world I worked for the director
:13:21. > :13:24.of the Kirov so I had a really, really blinding career. But when
:13:25. > :13:28.Paul retired at the age of 30, reality hit hard. I started dancing
:13:29. > :13:32.when I was four went to the Royal Ballet School when I was ten, and
:13:33. > :13:39.then right up to the age of 30, that's quite a long. And then all of
:13:40. > :13:43.a sudden, nothing. Do you know what I mean? And that really, it broke
:13:44. > :13:47.me. I hit the depths of despair they call it like the jumping off
:13:48. > :13:50.point. It was like the gates of hell clamped around me and I felt
:13:51. > :13:55.desperation, I felt loneliness, like few do. Do you know what I mean I
:13:56. > :14:03.was just isolated. I couldn't go out of the house. I was dying basically.
:14:04. > :14:10.There was a lot of addiction around me. I was surrounded by it, I was in
:14:11. > :14:18.the middle of it. It almost took my life. Paul is now using his dance
:14:19. > :14:21.training and life experience to help others. He's formed a dance company
:14:22. > :14:26.called Fallen Angels which is made up of recovering addicts. There is a
:14:27. > :14:30.thing in recovery, it says no matter how far down the scale we've gone
:14:31. > :14:33.we'll see how our experience can benefit others, so no matter what
:14:34. > :14:37.has happened in the past, what you have done, this can be used to help
:14:38. > :14:43.somebody. Fallen Angels is a nonprofit organisation. With the
:14:44. > :14:46.help of grants, a core of dancers go into prisons and rehab centres,
:14:47. > :14:50.helping others face their demons and find a voice through movement. In
:14:51. > :14:54.the same room you'll get a guy that was 60 years of age, dying of
:14:55. > :14:58.alcoholism, that was detoxing, and then you get a girl 17 years of age
:14:59. > :15:02.who was on the street from shooting up heroin, so it was quite diverse
:15:03. > :15:06.range of people that were in there but they were all in there for the
:15:07. > :15:10.same thing, that they couldn't stop drinking and using and the process I
:15:11. > :15:12.started to use was I started with creative writing and exploring
:15:13. > :15:16.people's stories and then picking out key words from those stories to
:15:17. > :15:18.see how I could generate choreographic material through
:15:19. > :15:27.emotion. You help me see it as a warning. Today the group are meeting
:15:28. > :15:32.in Liverpool to try some movement inspired by a poem written by one of
:15:33. > :15:35.the members, Rebecca Finch. There was so much pain and it wasn't in
:15:36. > :15:40.vain. A frightened child stood alone. Basically, what we are going
:15:41. > :15:44.to do today is we're going to work from Becky's poem because I think it
:15:45. > :15:48.is so powerful and it means so much about a person's journey in recovery
:15:49. > :15:52.and the struggles that they come up against as well. So, some key words
:15:53. > :15:58.that kind of came out of that. One of the words was, I could feel
:15:59. > :16:03.myself falling. Yes? So, if you were to put an image on me as falling,
:16:04. > :16:08.like an emotion, to try connect with the emotion inside and then how
:16:09. > :16:15.would that come out as a movement? There was so much pain, so, how
:16:16. > :16:21.would you describe pain? Brilliant. OK. So, the first one we have got is
:16:22. > :16:25.falling, which is Lisa's. Falling. And then this one, trying to contain
:16:26. > :16:33.something, which could be your addiction, bringing it into your
:16:34. > :16:37.heart and then here,... If I didn't have a drink or drug inside me you
:16:38. > :16:42.would not have got me doing anything really. All of the dancers were
:16:43. > :16:45.addicted to drugs or drink and introduced to Paul and the Fallen
:16:46. > :16:49.Angels when they were in rehab. They say dance is helping them to stay in
:16:50. > :16:53.recovery. I'm dancing from my addiction, I'm dancing from my past
:16:54. > :16:57.and now it is kind of like I'm letting go of it. All that, and I
:16:58. > :17:01.can feel that, that's the energy flowing through me and the energy
:17:02. > :17:13.from the group and the energy from Paul. OK, just find some space. Face
:17:14. > :17:17.front. It helped me a lot. I have a lot of pain. Pain, even when I was
:17:18. > :17:24.using and all the sadness but also pain when I'm ill. I express that
:17:25. > :17:29.and it helps me deal with it, expressing all that pain. You know
:17:30. > :17:33.when you are angry and you want to lash out? You just want to lash out.
:17:34. > :17:37.And this, you don't have to get angry, it just eases my anger and
:17:38. > :17:41.all my emotions and it takes it away in dance. With the support of the
:17:42. > :17:45.other Fallen Angels, they are rebuilding their lives. I now have a
:17:46. > :17:53.little part`time job and also, the big, big thing in my life is I'm
:17:54. > :17:56.going to go to college. It's an HNC which is like a first`year degree,
:17:57. > :17:59.to study dance. Obviously my technical ability is not amazing but
:18:00. > :18:04.they kind of, they said my passion and my heart, you know, it's all
:18:05. > :18:08.there. So it's going to be a really hard year but I can't wait. I cannot
:18:09. > :18:12.wait for that year. You know, I ve got friends, true friends now who
:18:13. > :18:15.are not just introducing me to drugs, I've got proper, true friends
:18:16. > :18:19.who are there for me, loving me and don't want nothing in return. I m
:18:20. > :18:24.there for them and that's proper friendship. We're like a little
:18:25. > :18:28.family. After practising all afternoon, the dancers are ready to
:18:29. > :18:40.try out their latest piece on a stage. I could feel myself falling.
:18:41. > :18:46.But a new day is dawning. There was so much pain but it wasn't
:18:47. > :18:52.in vain. Like a risen fallen angel, I'm
:18:53. > :18:57.flying again. My chains are broken.
:18:58. > :19:07.Now I'm free. To help someone, like you helped me.
:19:08. > :19:11.You don't need that stuff to get on stage and, to be honest, the buzz
:19:12. > :19:15.that I get now is better than any drug. When you're on that stage and
:19:16. > :19:19.you come off and your heart's pounding and it's just like, people
:19:20. > :19:24.are clapping, oh, I love it, I really love it. Despite his past
:19:25. > :19:29.glory, Paul says it is the happiest and most fulfilled he has ever been.
:19:30. > :19:32.I never thought something that I'd done for years and years, and with
:19:33. > :19:35.all that destruction that happened as well, could be used as a
:19:36. > :19:41.beautiful tool to inspire and motivate people. It seems to have
:19:42. > :19:57.gone from strength to strength, so it's pretty, it is pretty powerful,
:19:58. > :20:00.it blows me away. It can take years to master a musical instrument, just
:20:01. > :20:05.ask the musicians here at the home of the BBC Philharmonic in Salford.
:20:06. > :20:08.But imagine trying to learn an instrument in just two months and
:20:09. > :20:13.then performing in front of 600 people. That is the challenge that
:20:14. > :20:19.80 volunteers in Cumbria signed up for to help celebrate a very special
:20:20. > :20:28.birthday, as Chris Jackson reports. Cumbria's towns and hills are alive
:20:29. > :20:32.with the sound of music. Excuse me. While we are tuning it is not very
:20:33. > :20:38.helpful if you are playing in a different key. Brass and wind, you
:20:39. > :20:46.do not have to play all of the time. OK... Come on! You should have been
:20:47. > :20:50.in ten bars ago. I can't read music. I have never played a musical
:20:51. > :20:56.instrument before. Keep the momentum. It is slowing down. If you
:20:57. > :21:01.don't know what you are doing, you just play a note and I am sure it
:21:02. > :21:08.will all blend in. That was wrong. Absolute rubbish. Is this the most
:21:09. > :21:11.stressful job in Cumbria? In just two weeks Barry has to turn this
:21:12. > :21:13.bunch of enthusiastic musical amateurs into Cumbria's Community
:21:14. > :21:25.Orchestra, performing in front of 600 people. Some people have played
:21:26. > :21:28.years ago and they have suddenly found that they have a dusty
:21:29. > :21:32.instrument in the cupboard and thought they would have a go. Some
:21:33. > :21:36.people have only been learning for a few months so the challenge has been
:21:37. > :21:39.to try and make a piece where everybody can contribute the
:21:40. > :21:41.maximum. The orchestra is the idea of BBC Radio Cumbria, created to
:21:42. > :21:51.celebrate the station's 40th birthday. Adam took up the double
:21:52. > :21:55.bass in January but help is at hand. We'll just do the first, you and
:21:56. > :21:58.just do the E, the open E. Members of the prestigious BBC Philharmonic
:21:59. > :22:03.Orchestra are mentoring the volunteers. On the double bass is
:22:04. > :22:11.Alice. It's going pretty well so far. Early days. I have got bad
:22:12. > :22:14.habits from a punk band so I have been doing all of the finger
:22:15. > :22:21.movements but she's keeping more organised but bad habits die hard.
:22:22. > :22:27.It is here at Salford at Media City that the BBC Philharmonic are based.
:22:28. > :22:33.On the big night they will perform in Whitehaven alongside the
:22:34. > :22:38.Community Orchestra. To get out to the wilds of Whitehaven is a new one
:22:39. > :22:41.for us but great and, of course it is exactly the sort of places that
:22:42. > :22:51.the orchestra should be going to and making some music in these places.
:22:52. > :22:58.# Somewhere over the rainbow bluebirds fly. # This is where Geoff
:22:59. > :23:12.and his granddaughter Carenza get their practice in. Well, we normally
:23:13. > :23:20.practice on the way to school, don't we? We do. They are part of the 22
:23:21. > :23:24.strong chorus. We thought, let's give it a go, and here we are and
:23:25. > :23:29.I'm glad I made the decision I have thoroughly enjoyed it. And so have
:23:30. > :23:34.I. And I think you have. Yes, I have. Every time in rehearsal my
:23:35. > :23:40.bottom note, which is a D, sounds like I've sat on an elephant. It's
:23:41. > :23:43.sort of like... Nell and her mum, Helen, from Barrow In Furness have
:23:44. > :23:47.been rehearsing in South Cumbria. She usually plays really quiet so
:23:48. > :23:50.you can't hear her. Helen's son Isaac has Asperger's syndrome so
:23:51. > :23:59.joining the orchestra was a chance for her and Nell to have quality
:24:00. > :24:02.time together. Nell gets pushed out of the way sometimes because of
:24:03. > :24:09.Isaac and his special needs, his Asperger's. It is just a nice way to
:24:10. > :24:13.spend time together that is not autism related. At rehearsals the
:24:14. > :24:19.orchestra's own take on The Sorcerer's Apprentice is coming
:24:20. > :24:29.together. Yes, it is getting better, it is getting better. Back at work,
:24:30. > :24:38.landscape gardener Adam is playing with his other instrument. And, with
:24:39. > :24:48.less than a week to go, the magic of the orchestra is starting to show. A
:24:49. > :24:51.lot of my friends have said it's just full of middle`class toffs and
:24:52. > :24:59.people that are posh and stuff like that but when you actually go there,
:25:00. > :25:04.it's a different feel. It can be old people, children and people from all
:25:05. > :25:09.backgrounds. It is going to be an awesome day for Whitehaven. It is
:25:10. > :25:15.the big day and the South Cumbrians are on their way to meet their
:25:16. > :25:19.friends in Whitehaven. I am nervous but a bit excited as well. This is
:25:20. > :25:23.what we have been working for. I'll be interested to see the orchestra
:25:24. > :25:27.is actually going to sound like when we are all together. For me it is an
:25:28. > :25:40.absolute honour to think that we can be part of that for a day. One
:25:41. > :25:46.minute, everybody! So nervous. I am so anxious but so excited at the
:25:47. > :25:51.same time. I just cannot wait. Bring it on!
:25:52. > :25:56.Good evening, this is BBC Radio Cumbria, live from Whitehaven Sports
:25:57. > :25:57.Centre with the BBC Philharmonic Orchestra and the Cumbria Community
:25:58. > :26:07.Orchestra and Chorus. Ivor's Fanfare For Cumbria gets the
:26:08. > :26:18.evening off to a stirring start Now it's time for the locals to
:26:19. > :26:33.shine. The first minute was so slow, I was
:26:34. > :26:37.so scared, there was so much tension, everyone was watching you,
:26:38. > :26:45.but after that it was surprising, it was really good.
:26:46. > :26:49.I was always waiting for the da`das and oo`was because that was always
:26:50. > :26:59.my favourite bit of it. Music for me is a bit of an escape
:27:00. > :27:03.from my everyday life. This just gives me some thing else to talk
:27:04. > :27:12.about other than autism. It just does, it is brilliant.
:27:13. > :27:20.Absolutely fantastic. Better than I ever dreamed it would be.
:27:21. > :27:39.It just felt weird because I don't normally do it in front of that many
:27:40. > :27:43.people. There is only one thing better, was when my wife was having
:27:44. > :27:47.a baby, that's the only thing better than that. The only thing and I have
:27:48. > :28:03.done a lot of things in my time trust me.
:28:04. > :28:10.Oh, dear. Sorry. Sorry, my sister, if she's watching on telly. You just
:28:11. > :28:14.get such a buzz. You can tell that everybody is giving 110% and it s
:28:15. > :28:16.just electric. Just working with them and making things happen, it's
:28:17. > :28:29.just an amazing experience. Didn't they do great?! Well, that's
:28:30. > :28:31.all from me for this week. We're back in January. I'll see you then,
:28:32. > :29:07.bye. Hello, I'm Riz Lateef with your
:29:08. > :29:11.90-second update. Four people are dead after the worst UK storm for
:29:12. > :29:15.years. Hurricane-force conditions left almost half a million homes
:29:16. > :29:19.without power. In some areas wind speeds reached up to 99
:29:20. > :29:23.miles-per-hour. The weather caused travel chaos for many. Rail and road
:29:24. > :29:26.services were disrupted because of fallen trees, while over a hundred
:29:27. > :29:29.flights had to be cancelled at Heathrow. Get the latest updates on
:29:30. > :29:32.BBC Local Radio. On trial over the phone-hacking
:29:33. > :29:36.affair. Two former News of the World editors, Rebekah Brooks and Andy
:29:37. > :29:39.Coulson. Both deny being involved in accessing voicemails.
:29:40. > :29:43.The NHS in England must handle complaints better. That's according
:29:44. > :29:47.to a new government report. It says there's a culture of delay and
:29:48. > :29:51.denial which needs to change. Are our streets being lost under a
:29:52. > :29:53.tide of litter? The charity Keep Britain Tidy thinks we're dropping
:29:54. > :29:56.around thirty million tonnes every year. It estimates cleaning it up
:29:57. > :29:59.costs more than a billion pounds. of the night in the mail that needs
:30:00. > :30:00.to change.