:00:00. > :00:13.Cook the Kent couple who wished they had not bought a car online. By the
:00:14. > :00:21.time it came to the day the car was meant to be delivered, we rdalised
:00:22. > :00:31.it was a scam. The Sussex charity helping horses and donkeys through
:00:32. > :00:35.violent times in Egypt. People use animals just like a tool and when it
:00:36. > :00:41.is broke and they find another tool. Fortnightly rubbish collecthons
:00:42. > :00:53.Should the South East follow Ashford's example? Some people limit
:00:54. > :01:06.the amount you can recycle. With stories all around the South East,
:01:07. > :01:14.this is inside out macro. `` this is Inside Out.
:01:15. > :01:18.Welcome to Dover Castle, whdre we are taking shelter from the wind and
:01:19. > :01:24.rain in the King's Chambers. Dover is where we start the show because
:01:25. > :01:31.to live in the South East is to live in a crime hotspot, a cyber crime
:01:32. > :01:34.hotspot. With good Internet infrastructure, comparative wealth
:01:35. > :01:38.and behind number of elderlx residents, this region comes top in
:01:39. > :01:43.the number of people being ripped off by online thieves. Glen Campbell
:01:44. > :01:51.has been on the trail of ond of the gangs.
:01:52. > :01:55.One minute it is online and advertised at an attractive price,
:01:56. > :02:06.the card of your dreams. Thd next, it vanishes. `` car of your dreams.
:02:07. > :02:11.A phantom card dream up to steal your cash. If you are unlucky to
:02:12. > :02:16.full `` unlucky enough to f`ll victim to this scam on the xou can't
:02:17. > :02:21.rely on justice from the police the government ought banks. Kathe and
:02:22. > :02:26.Neil from Dover are both schoolteachers with a growing
:02:27. > :02:30.family. To accommodate the `rrival of number three, last Octobdr they
:02:31. > :02:37.started looking for a bigger family car on the web. Neil found ht and
:02:38. > :02:42.sent me a link saying, I have found a car. We checked everything online
:02:43. > :02:48.and all of the details seemdd accurate. We paid for an HPH check
:02:49. > :02:53.and we felt confident in moving forward and contacting the seller.
:02:54. > :03:02.The car was a Honda that thd seller was not local. The story was that
:03:03. > :03:06.they had moved to Norway, it was his wife's car and they had movdd with
:03:07. > :03:14.her job and she had been given a company car so they had dechded to
:03:15. > :03:19.sell the British car. The sdller called himself Charlie Olivdrs and
:03:20. > :03:23.he told the couple that he was willing to ship the car to the UK so
:03:24. > :03:29.they could view it before btying. All they had to do was lodgd the
:03:30. > :03:36.funds for the car, ?4700, whth the shipping company. What could
:03:37. > :03:41.possibly go wrong? He sent the details of the shipping company and
:03:42. > :03:45.I went to the house to check the number was legitimate and it was a
:03:46. > :03:50.registered company. The plan was that the car would be shippdd to us
:03:51. > :03:55.on a particular date. I paid the money in on the 17th of October
:03:56. > :04:02.went down to Barclays, wherd we had the account. Katie and Neil sat back
:04:03. > :04:10.and waited for the delivery of the Honda. Neil e`mailed the seller and
:04:11. > :04:13.contacted the shipping comp`ny who provided us with a receipt to show
:04:14. > :04:21.we had paid the money into the account. Then Katie had a sdnse that
:04:22. > :04:25.all was not right. Something started to niggle and we started to delve
:04:26. > :04:29.into it further and by the time it came to the day the car was meant to
:04:30. > :04:47.be delivered we realised th`t this had been a scan. `` scam. They had
:04:48. > :04:59.hijacked the whole shipping company, directors and all. It was a very
:05:00. > :05:04.detailed scam. Less than five miles away from Katie and Neil, rdtired
:05:05. > :05:28.engineer Cullen had been sttng as well. It seemed to be the pdrfect
:05:29. > :05:34.car. The money was to be held in escrow until the car was delivered,
:05:35. > :05:41.inspected and approved. Fortunately for Colin's bank balance, hd wired
:05:42. > :05:48.just ?1000 to secure the BMW. Unfortunately, over in Hampshire,
:05:49. > :05:56.Tracey Smith, a financial adviser, wired a lot more, ?3000 of deposit
:05:57. > :06:01.for a phantom Audi. We negotiated a bit about car pricing and where the
:06:02. > :06:05.car was, she informed us it was with a transport company but thex had
:06:06. > :06:10.moved to Norway. They would transport the car down, allow us to
:06:11. > :06:16.view it and if we were not happy we would get a refund within 48 hours.
:06:17. > :06:22.We thought it sounded OK, it checked out with Barclays, so I did the
:06:23. > :06:28.transfer. As soon as the deposit had left her account the fraudsters
:06:29. > :06:34.vanished. I got in touch with Barclays to confirm that thd account
:06:35. > :06:41.was still open and money was going in and out all the time. Back in
:06:42. > :06:44.Dover, without a car and behng told the police couldn't do anything and
:06:45. > :06:52.they had to contact the govdrnment fraud Centre, Katie and her sister
:06:53. > :06:57.Yvonne decided to turn detective. Katie noticed the same car was being
:06:58. > :07:01.advertised back online. We selected one to reply to and waited ` few
:07:02. > :07:09.days, they did not seem to have taken the bait, then I got `n e`mail
:07:10. > :07:16.out of the blue saying basically what it said in a previous d`mail
:07:17. > :07:22.but from a `` a different pdrson. It was quite exciting. The sisters
:07:23. > :07:27.found that the Norwegian sc`mmer was advertising the same car ag`in on a
:07:28. > :07:33.website of `` a reputable ddalership in Surrey. They were adverthsing
:07:34. > :07:38.vehicles we did not have in stock, which raised alarm bells. It is very
:07:39. > :07:45.worrying, this is not an issue we had to content with ten years ago.
:07:46. > :07:52.Then, bingo. Katie and Yvonne found an address online for the mxsterious
:07:53. > :07:59.Mr Charlie Olivers in Norwax. Would it lead me to the front door of the
:08:00. > :08:04.phantom car fraudster? Here we are, the address for Charlie Olivers down
:08:05. > :08:09.in downtown Oslo. We have checked this address, there are no flats
:08:10. > :08:15.around the back, no houses. His address turns out to be this hotel.
:08:16. > :08:21.I think it is time to talk to the police.
:08:22. > :08:26.This is a well`known scam in Norway, also in the UK I believe.
:08:27. > :08:30.The fraudsters use addresses like that, typical hotels, and in the
:08:31. > :08:38.past we have had experiences with airport hotels, but of course there
:08:39. > :08:43.is nobody there with that n`me. Who is behind it, how organised are
:08:44. > :08:49.these criminals and where are they? We believe they are mostly based in
:08:50. > :08:54.Nigeria but in the last few years we have also seen competition from
:08:55. > :09:00.Eastern Europeans, so the competition is heating up to differ
:09:01. > :09:03.or what people. I have come to Norway to investigate phantom cars
:09:04. > :09:07.being sold here in Oslo that don't exist but you telling me we have the
:09:08. > :09:12.same problem going the other way. Yes, it is the exact opposite
:09:13. > :09:20.because we have Norwegians who want to buy cars in the UK, we h`ve nice
:09:21. > :09:28.sports cars, all cars, they find a very good price and then thdy try to
:09:29. > :09:33.contact the seller and they being cheated because the car does not
:09:34. > :09:37.exist. In Norway the fraud police have a team who proactively search
:09:38. > :09:46.for suspicious adverts and then warn victims before they wire money. So
:09:47. > :09:54.what are the people who sell us our cars online doing about the phantom
:09:55. > :09:59.car fraudsters? You see, all of our victims' cars were advertisdd by
:10:00. > :10:04.reputable online firms like auto Trader. I met up with the m`n who
:10:05. > :10:10.oversees security for the bhg sellers online. We are battling very
:10:11. > :10:13.sophisticated criminal organisations who are able to move much f`ster
:10:14. > :10:18.than governments or police `nd we really need to have investmdnt from
:10:19. > :10:27.the government and police to make sure consumers feel safe online Are
:10:28. > :10:30.you really doing enough? Thd embarrassing thing is you are always
:10:31. > :10:34.playing catch up to an extent and all we can do is to make sure we
:10:35. > :10:39.have the right things in pl`ce and be able to respond to these
:10:40. > :10:44.suspicions as quickly as possible. The number one thing we recommend is
:10:45. > :10:49.make sure you see the car bdfore you transmit any funds or make `ny
:10:50. > :10:54.commitment at all. So who should you go to if you fall victim to the
:10:55. > :11:02.phantom car fraudsters? Well, the government recently set up @ction
:11:03. > :11:08.Fraud, which is supposed to distribute intelligence to the
:11:09. > :11:12.police, but as our fraud victims discovered it left them less than
:11:13. > :11:22.convinced the fraudsters wotld ever be court. We have no way to know if
:11:23. > :11:27.the criminals in our case whll be caught. The details would p`ssed on
:11:28. > :11:35.to somebody in Harrow who h`s no clue about our case. Recordhng cases
:11:36. > :11:42.of fraud is one thing, capttring criminals is another. In thd UK we
:11:43. > :11:47.sold less than 3% of Interndt crime cases. Not a good statistic.
:11:48. > :11:54.Are you happy that your org`nisation has its act together? Clearly it is
:11:55. > :12:00.difficult. You dealing with multi`jurisdiction issues, the
:12:01. > :12:04.suspect is abroad in a lot of cases, so there are challenges. Wh`t we
:12:05. > :12:09.absolutely must do, if you have become a victim of this particular
:12:10. > :12:15.fraud, or any fraud, please report it to us. That, like all
:12:16. > :12:21.organisations, we are here to limit mistakes and errors and we will
:12:22. > :12:25.acknowledge where we had made an error but certainly in a lot of the
:12:26. > :12:31.instances we are reporting frauds that previously were never dver
:12:32. > :12:40.recorded and that is an important factor. Action Fraud, well, they are
:12:41. > :12:48.an oxymoron, there is no action and it is a fraud on the public. One of
:12:49. > :12:52.our interviewees said that xou are an oxymoron, you don't take action
:12:53. > :12:57.and you are fraud. I think that is a harsh judgement.
:12:58. > :13:01.It is early days and it is not meant to be an enforcement body, ht is
:13:02. > :13:07.supposed to collect complaints and pass them on to the police, collect
:13:08. > :13:10.statistics to let us know what is going on. That is an import`nt
:13:11. > :13:21.function which has not been done before. Do you shop online? I trust
:13:22. > :13:25.going into a shop more. Barclay s Bank cropped up in each of our
:13:26. > :13:43.victims' cases so what are they doing about online fraud?
:13:44. > :13:55.As the Tracy, well, she is still seething, desperate to stop others
:13:56. > :14:04.falling for the phantom car scam. So you got no help from the police
:14:05. > :14:11.or from Barclays? No, the ptblic are completely exposed in this kind of
:14:12. > :14:19.scam. You feel devastated, xou feel stupid and used, like somebody has
:14:20. > :14:27.robbed your house. Glen Campbell reporting. Coling up
:14:28. > :14:31.on Inside Out... The Sussex woman who rescues animals
:14:32. > :14:37.in Egypt. To be able to help the local young
:14:38. > :14:42.`` poor people is to help their animals. You can't just givd them
:14:43. > :14:49.money, it is a way of helping the poorest people there.
:14:50. > :14:53.Now the issue of rubbish and what to do with it always gets people worked
:14:54. > :14:57.up and until recently Ashford had one of the worst rates for recycling
:14:58. > :15:02.in the country. Now it is sdt to become one of the best, so should
:15:03. > :15:10.the rest of the South East follow Ashford's example?
:15:11. > :15:16.What is the best way to get everyone recycling? or stick? Many councils
:15:17. > :15:26.have abolished the general weekly rubbish collection. But, Lewis is
:15:27. > :15:33.sticking with weekly pick`ups whilst encouraging the public to do more.
:15:34. > :15:38.Most of these items can be recycled we just threw away. Modern life
:15:39. > :15:46.creates modern waste. Stone Age man didn't wonder what to do with it is
:15:47. > :15:53.`` Stone Age man didn't wonder what to do with an all toothpastd tube!
:15:54. > :16:02.The government has always w`nted us to waste not, want not. These days,
:16:03. > :16:07.a lot more recycling is possible. Almost anything can be brokdn up and
:16:08. > :16:12.made into a new product. Sole of us are better at recycling than others.
:16:13. > :16:17.Ashford was one time where the residence where rubbish at
:16:18. > :16:22.recycling. They now recycle half of their rubbish, instead of the meagre
:16:23. > :16:28.12%. People used to provide a bin bag of rubbish once a week, now they
:16:29. > :16:35.have a wheelie bin for rubbhsh and a wheelie bin for recycling. Dach one
:16:36. > :16:38.is picked up on alternate wdeks The rubbish revolution here is having
:16:39. > :16:42.impressive result. The residents had gone from being the worst in the
:16:43. > :16:49.country to recycling to amongst the best, simply because they c`n put
:16:50. > :16:53.all of their recycling into one bin. When we first said we were going
:16:54. > :16:57.over to the wheelie bin system, there was a lot of anxiety from
:16:58. > :17:06.people. People were so used to just dumping a black bag. Now thdy have
:17:07. > :17:12.to host their bins. They have taken to them well. So how do people in
:17:13. > :17:17.Ashton `` in Ashford feel about giving up their weekly rubbhsh
:17:18. > :17:25.collection? Most of the stock dolls: The recycling, it is not a problem.
:17:26. > :17:29.It is much easier. All the cardboard and glass can go in there. They just
:17:30. > :17:35.come and take it away. It's wonderful. We have come to the place
:17:36. > :17:41.where Ashford centres on wanted items for recycling. It is nearly 70
:17:42. > :17:48.miles away, but they clearlx think it is worth it. It is known as a
:17:49. > :17:53.materials recovery facility and it is in north London. One of the
:17:54. > :17:58.largest in Europe, taking in 5, 00 tonnes of rubbish a week. Hdre are a
:17:59. > :18:05.mixture of technology and h`nds`on intensive labour means around 9 % of
:18:06. > :18:10.the dry wasting Ashford can be separated and graded. This hs the
:18:11. > :18:18.final quality control beford we make it into bales. The aluminiul goes to
:18:19. > :18:22.be processed in the UK. Plastics, we take to a room plan for it gets
:18:23. > :18:31.naked into food group plasthc. The paper goes to China. With all the
:18:32. > :18:37.petrol miles and energy needed to process Ashford's recycled
:18:38. > :18:44.materials, the question is, does it really help save the planet? Adam
:18:45. > :18:48.Reed as an expert. In the UK and internationally, recycling hs the
:18:49. > :18:56.right option. If that can bd done at a reasonably local scale, local
:18:57. > :19:06.would be within the European Union. That would make sense. The dmissions
:19:07. > :19:11.to get those materials to those places, far outweighs the energy
:19:12. > :19:16.wasted by not recycling. Local government Minister Eric pickles
:19:17. > :19:20.thinks every council should have a general rubbish collection once a
:19:21. > :19:24.week. It was one of his pronouncements in the so`called Bean
:19:25. > :19:31.Bible, advice to councils on how to collect rubbish. Brandon Lewis
:19:32. > :19:35.explains his boss's thinking. We want to see people getting back to
:19:36. > :19:43.the core thing that councils are there for. When we pay our council
:19:44. > :19:48.tax, we want good local services. We want rubbish collected and streets
:19:49. > :19:53.clean. Having rubbish collected weekly and not hanging around on the
:19:54. > :19:57.street are stuck in our gardens having a weekly collection hs a
:19:58. > :20:06.really important part of wh`t we play our Council Tax four. H would
:20:07. > :20:11.argue that if we made recycling easy and encourage people to do, we could
:20:12. > :20:17.go back to a weekly waste collection as well as recycling and sthll keep
:20:18. > :20:19.those figures up. That is h`rdest to do things here. Weekly bin
:20:20. > :20:28.collections are one of the ways along with recycling, that they keep
:20:29. > :20:30.this time shipshape. Lewis victory Council was awarded ?2 millhon
:20:31. > :20:38.towards revamping its waste collection service. Lewis is also
:20:39. > :20:44.very keen on recycling. Thex are collected at the curb every
:20:45. > :20:52.fortnight by a electric vehhcles. It does need the cooperation of local
:20:53. > :20:59.people. First they have to sign up to the service, then do somd
:21:00. > :21:08.sorting. In Seaford, weekly paper in here, with glass bottles in here.
:21:09. > :21:15.Cardboard goes in here. And plastic bottles, cans, tinfoil to hdar.
:21:16. > :21:22.Finally, we have food waste, which goes on the small container which is
:21:23. > :21:29.left outside the house. Despite the efforts of people like Carol, so far
:21:30. > :21:32.Lewis does not have great rdcycling rates. According to the latdst
:21:33. > :21:38.government figures, it recycles only a quarter of its waste and the
:21:39. > :21:42.target is twice that. This councillor thinks the figurds are
:21:43. > :21:47.misleading. Do we take all the boxes or do we save the planet? It is an
:21:48. > :21:55.easy decision. Lewis district has the lowest whisper heads in the
:21:56. > :22:04.country. We have a huge amotnt of extra promotions that aren't even
:22:05. > :22:08.included in our figures, with incentives for people to retse,
:22:09. > :22:12.recycle. It is a much more complex issue rather than having a few
:22:13. > :22:16.straightforward figures. Both Ashford and Lewis have introduced a
:22:17. > :22:21.new food waste recycling service. High important does Adam thhnk that
:22:22. > :22:28.those in group `` in improvhng overall recycling? It is fundamental
:22:29. > :22:34.to waste management, qualitx of life. If you can put in place a food
:22:35. > :22:41.waste collection scheme, yot will take about 80% of your rubbhsh bin
:22:42. > :22:44.and put it to good use. In Lewis they offer prizes to residents John
:22:45. > :22:54.`` joining in with the food waste collection. The prizes are given by
:22:55. > :22:59.my recycling ambassador. People are surprised, there is a new one `` a
:23:00. > :23:04.New Yorker knocking on their door giving them a prize! The government
:23:05. > :23:09.is keen on this approach wants to go with encouragement rather than
:23:10. > :23:15.fines. We are saying to loc`l authorities, encourage people, show
:23:16. > :23:22.people how easy it is. Some councils limit how much you can recycle!
:23:23. > :23:27.Crazy! Back in Ashford, the council is happy at his back on track to
:23:28. > :23:35.meet European Union targets for recycling. Eric pickles's then Bible
:23:36. > :23:39.a book into a bit of a blue to those who designed the system. I have read
:23:40. > :23:45.his Bean Bible. It is a curhous document. Our brains are barely fill
:23:46. > :23:50.in a fortnight. There is no point in collecting them every week. If we
:23:51. > :23:56.only collect residual waste every two weeks, the public Exmoor
:23:57. > :24:01.responsibility. Rubbish collection is of vital and pivotal service
:24:02. > :24:05.People soon notice that thehr bins overflowing because they have not
:24:06. > :24:09.been emptied. Everyone is kden to increase recycling, so how often the
:24:10. > :24:19.rubbish is collect has becole a bone of contention.
:24:20. > :24:25.The Sussex women who give up everything to help animals `broad.
:24:26. > :24:29.Which is set up Sanctuary in Egypt, she had no idea of the turmoil the
:24:30. > :24:37.country was about to descend into. Our report dolls contain sole
:24:38. > :24:42.distressing scenes. Seven years ago, Inside Out with a
:24:43. > :24:50.film about a West Sussex wolan who ran a charity looking after horses
:24:51. > :24:55.and donkeys and eject. It couldn't go any faster, and he is sthll
:24:56. > :25:03.beating it. Kim Taylor give up life in entering to move to Luxor. She
:25:04. > :25:11.opened up a charity in the xear 2000. She wanted to teach pdople how
:25:12. > :25:14.to look after working animals. We saw this source, that had bden
:25:15. > :25:22.treated at the Centre for a leg injury, being put back to work with
:25:23. > :25:28.devastating consequences. Wd have been able to redress its leg. It is
:25:29. > :25:32.now able to stand, eat and drink. What no one predicted was that
:25:33. > :25:37.around the corner was the Egyptian revolution. After 30 years of
:25:38. > :25:43.oppression, the struggle for democracy led to violent to test and
:25:44. > :25:47.the tourist 's are steering clear. In the last few years eejit has
:25:48. > :25:50.changed. Luxor has certainlx changed. One of the effects of the
:25:51. > :25:54.revolution has been to bring out more animals onto the streets,
:25:55. > :26:00.together with increasing poverty, that has meant a rising workload for
:26:01. > :26:05.her charity. The animals we are seeing, they are the ones that are
:26:06. > :26:13.bringing goods to and from building sites. It is basically, one vehicle,
:26:14. > :26:18.one animal on the streets. There are so many animals working on the
:26:19. > :26:21.streets here it is quite a shock. There are so many. There ard
:26:22. > :26:25.thousands of horses and donkeys working on the streets, but
:26:26. > :26:32.especially donkeys. Since the beginning of the revolution, the
:26:33. > :26:37.Arab spring, we have had no fuel. We have had shortages of petrol and
:26:38. > :26:41.diesel, so people have been going back to even animals that they don't
:26:42. > :26:46.really use any more because at least they have got some form of
:26:47. > :26:53.transport. There has not bedn any petrol or diesel. People generally
:26:54. > :26:57.use animals like a tool. Whdn it is broken, they will try to find
:26:58. > :27:00.another tool. Some people are learning that if they take care of
:27:01. > :27:05.their animals, they will last longer and work better. At the momdnt,
:27:06. > :27:10.people are downgrading the food they give their animals because they
:27:11. > :27:14.haven't got the money to spdnd. They are feeding them something that will
:27:15. > :27:18.keep them alive, but they are not putting on any weight. If they are
:27:19. > :27:25.working, they are losing wehght That is a horrible thing. Wd are
:27:26. > :27:31.trying to feed as many as wd can. Just to try and keep them alive
:27:32. > :27:37.really. As the constitution`l referendum gets under way, Kim is
:27:38. > :27:41.hopeful that things will begin to settle and the tourists will return.
:27:42. > :27:47.In the meantime, she is detdrmined to carry on running the centre for
:27:48. > :27:51.no salary, with a sympathethc ex`husband, her family and
:27:52. > :28:02.well`wishers. A lot of people say you should be helping children. To
:28:03. > :28:06.be able to help the local pdople is to the animals. You could not go
:28:07. > :28:12.there and give people money. It wouldn't work. It is a way of
:28:13. > :28:20.helping poor people, the poorest of people. And the people except me ``
:28:21. > :28:30.accept me, as the mad Englishwoman he is trying to do something
:28:31. > :28:38.positive, not distract. `` not distract destructive.
:28:39. > :28:53.You can watch the whole show again on the eye player. `` iPlaydr.
:28:54. > :29:06.Thanks for watching, see yot next week!
:29:07. > :29:11.Hello, I'm Sam Naz with your 90 second update.
:29:12. > :29:15.An independent Scotland can keep the pound. That's the message from First
:29:16. > :29:18.Minister Alex Salmond who insists it's better for UK business. He
:29:19. > :29:22.accused Westminster parties of bullying for ruling out a shared
:29:23. > :29:26.currency. Full story at Ten. Ten million pounds is being promised
:29:27. > :29:29.by the PM to help small business hit by recent storms. Severe flood
:29:30. > :29:33.warnings on the Thames have been downgraded, but experts say water
:29:34. > :29:36.levels could rise again. A co-pilot from Ethiopian Airlines
:29:37. > :29:40.has hijacked his own plane. He took control when the other pilot went to
:29:41. > :29:43.the toilet. He asked for asylum after landing in Switzerland.
:29:44. > :29:45.He's set to become Italy's youngest-ever prime minister.
:29:46. > :29:50.39-year-old Matteo Renzi is promising many reforms. He's mayor
:29:51. > :29:52.of Florence - but has never been an MP.
:29:53. > :29:56.We've got tablets, smartphones and laptops. But nine-out-of-ten of us
:29:57. > :29:58.still prefer the TV. New figures suggest we watch nearly four hours a
:29:59. > :30:08.day - slightly less than in 201 .