:00:05. > :00:11.Hello and welcome to Inside Out South West - surprising stories
:00:11. > :00:17.from familiar places. Tonight, the mining row threatening the south-
:00:17. > :00:21.west's World Heritage Site status. I think this increasing identity it
:00:21. > :00:24.gives to Cornwall, it would be a tragedy if it was lost. It would
:00:24. > :00:28.also be incompetent, I think, if having got it, we managed to lose
:00:28. > :00:32.Also tonight, a brother's quest for justice for a Devon victim of
:00:32. > :00:38.Winterbourne View. Carer staff are supposed to care for patients, not
:00:38. > :00:43.punch them. And Mike Dilger explores Cornwall's
:00:43. > :00:49.very wild west. I love spotting new things and I have never seen this
:00:49. > :00:59.gorgeous little plant before. I'm Sam Smith, and this is Inside
:00:59. > :01:13.
:01:13. > :01:16.The south-west's mining heritage is a big draw for tourists. But what
:01:16. > :01:25.is more important - preserving the past or helping new industry to
:01:25. > :01:28.flourish? We have been down to Five years ago, 80 acres of the
:01:28. > :01:34.south-west's historic mining landscape was put on a par with
:01:34. > :01:44.places like Stonehenge and the Pyramids. UNESCO declared it a
:01:44. > :01:46.
:01:46. > :01:48.World Heritage Site, which called for a royal celebration.
:01:48. > :01:51.Cornwall and West Devon mining landscape is a deserving addition
:01:51. > :02:01.to this world family, and today we celebrate the people who created
:02:01. > :02:04.the landscape and those who care for it today. Feed concentrate is
:02:04. > :02:11.being fed into the launderer behind me, again using water, to make it
:02:11. > :02:14.flow down ove the cone into the circular pit. -- over.
:02:14. > :02:19.King Edward mine near Camborne contains a unique collection of
:02:19. > :02:24.mining machinery. Its director says its World Heritage status helped
:02:24. > :02:28.the funding to flow. When it finally came through, we were
:02:28. > :02:31.delighted. In our case, what we got out of it was something we could
:02:31. > :02:35.probably have never achieved on our own, which was the replacement of
:02:35. > :02:39.our steam winder house which burned down in 1957. That, in fact, is the
:02:39. > :02:43.building directly behind me, that opened two years ago. We got money
:02:43. > :02:50.to improve and to help to sustain the site we have at the moment, and
:02:50. > :03:00.for us, it was a real positive. And just up the road, Heartlands -
:03:00. > :03:00.
:03:00. > :03:06.a visitor attraction built on the In 2007, Heartlands got �23 million
:03:06. > :03:09.from the Big Lottery Fund to help build this park. Heartlands told us
:03:09. > :03:15.that World Heritage status, granted just a year before, made a crucial
:03:15. > :03:22.difference in their fundraising efforts.
:03:22. > :03:28.But Cornwall's new-found status is in jeopardy. And it is for the most
:03:28. > :03:36.ironic of reasons. 14 years have passed since the
:03:36. > :03:41.closure of what was the last tin mine in Europe. The old surface
:03:41. > :03:51.workings are in a sorry state. But underground, it is a different
:03:51. > :03:51.
:03:51. > :03:57.story. Because they are preparing Currently, we employ 45 full-time
:03:57. > :04:03.workers on the site. As we go forward, we are expecting to expand
:04:04. > :04:13.to maybe 70, 80 jobs over the forthcoming year. At the point of
:04:14. > :04:14.
:04:14. > :04:23.we will have in excess of 200 working full-time at the mine.
:04:24. > :04:27.But there is a problem. UNESCO isn't on board with the idea.
:04:27. > :04:32.I am walking along the boundary of the World Heritage Site, and these
:04:32. > :04:34.old buildings are within it. But the South Crofty headgear, which
:04:34. > :04:42.sent miners underground until the mine closed 14 years ago, is
:04:42. > :04:49.outside it. Now, UNESCO is happy for mining operations to resume
:04:49. > :04:53.over there, but not over here. Crofty's owners now send men
:04:53. > :04:59.underground along the Tucking Mill they want to develop the land all
:04:59. > :05:08.around here. Unfortunately, this is also within the World Heritage Site,
:05:08. > :05:18.St Petersburg, Russia. At a meeting here earlier this year, UNESCO
:05:18. > :05:19.
:05:19. > :05:25.demanded a halt to mining There is this big issue, in
:05:25. > :05:29.principle, if you like, of having mining within a World Heritage Site.
:05:29. > :05:32.And I think there is also the feeling that modern mining is not
:05:32. > :05:42.the same as the mining in the 19th and early 20th centuries, for which
:05:42. > :05:48.
:05:48. > :05:51.the site was inscribed. I guess a way of looking at it is
:05:51. > :05:53.we are creating a future Heritage, because the heritage they are
:05:53. > :05:56.protecting in the World Heritage Site is actually former mining
:05:56. > :06:04.landscape and the buildings and structures, the old chimneys behind
:06:04. > :06:10.us right now, are part of the heritage. What we build here will
:06:10. > :06:13.be the heritage of the future. It is mining operations.
:06:13. > :06:19.But UNESCO is digging its heels in because of the way the development
:06:19. > :06:22.has happened. The committee weren't necessarily against it, but they
:06:22. > :06:24.did say very clearly that any resumption of mining or any
:06:24. > :06:34.discussion on resumption of mining should be put before the committee,
:06:34. > :06:37.
:06:37. > :06:39.for scrutiny and debate, before a decision was made.
:06:39. > :06:43.And it wasn't. Last November, Cornwall's planning committee gave
:06:43. > :06:46.the go-ahead for mining at South Crofty without consulting UNESCO.
:06:46. > :06:48.We asked the chair of the local partnership responsible for the
:06:48. > :06:53.Cornish mining heritage site to explain how this oversight had
:06:53. > :06:58.happened. Why didn't you consult with UNESCO
:06:58. > :07:00.before the planning application was approved? That is a question for
:07:00. > :07:07.the Department of Culture, Media and Sport, who are the relevant
:07:07. > :07:10.state body, who we have to go through in our dealings with UNESCO.
:07:10. > :07:13.Do you regret that they weren't told? I think it is always good
:07:13. > :07:16.practice to follow the protocol that UNESCO have laid out, so, yes,
:07:16. > :07:19.the state party should have been more actively involved. There was
:07:19. > :07:22.no dialogue between you and the DCMS just checking this is
:07:22. > :07:28.happening? You couldn't phone them up and tell them there was a
:07:28. > :07:31.planning application going in? answer to that question is no.
:07:31. > :07:39.And it's true. It is the Government's job to keep UNESCO
:07:39. > :07:42.updated. Which it says it did. Sort The Department for Culture, Media
:07:42. > :07:45.and Sport told us it had told UNESCO four years ago about the
:07:45. > :07:48.intention to start mining but acknowledged it had not told UNESCO
:07:48. > :07:50.that an actual application had been submitted, adding it was "not
:07:51. > :08:00.required to provide UNESCO with a running commentary on every stage
:08:01. > :08:01.
:08:01. > :08:07.in the planning process". UNESCO is not just worried about
:08:07. > :08:10.Crofty. The harbour at Hale has been derelict for 50 years. The
:08:10. > :08:15.Dutch bank ING wants to redevelop this whole area, and its plans have
:08:15. > :08:18.been passed by Cornwall Council. But this too is part of the World
:08:18. > :08:22.Heritage Site, because it was once the main port for Cornwall's mining
:08:22. > :08:25.industry. Now, UNESCO does not like ING's plans, because they include
:08:25. > :08:35.at their heart a big supermarket, a roundabout here, right in front of
:08:35. > :08:36.
:08:36. > :08:39.Hale's historic railway viaduct. What we do object to is this very,
:08:39. > :08:49.very large supermarket. They come in different sizes, supermarkets,
:08:49. > :08:51.
:08:51. > :08:54.and this is almost towards the top of the range, as it were. And we
:08:54. > :08:56.felt that this, imposed on this area of the harbour, indeed would
:08:56. > :08:59.be very unfortunate and impact in a rather aggressive manner.
:08:59. > :09:07.But the developments at Hale harbour and South Crofty can't be
:09:07. > :09:12.stopped now, unless the Government intervenes. The partnership can't
:09:12. > :09:15.halt any agreement. It is not within our remit. South Crofty have
:09:15. > :09:18.been given planning permission so it would be an issue for Government
:09:18. > :09:28.to go back to and if they were so minded to review the planning
:09:28. > :09:29.
:09:29. > :09:32.permission and still halt it, it is There is something UNESCO can do,
:09:32. > :09:37.though. Withdraw World Heritage status, as it has done before in
:09:37. > :09:45.other countries. Those who believe Cornwall has benefited think that
:09:45. > :09:47.would be a disaster. My feeling is that this is part of the Cornish
:09:47. > :09:51.consciousness and I think this identity, this increasing identity
:09:51. > :09:55.that it gives to Cornwall, which I think we all support, would be a
:09:56. > :10:02.tragedy if it was lost. It would also be incompetent if having got
:10:02. > :10:04.it, we managed to lose it. The Government has until February
:10:04. > :10:07.to persuade UNESCO that developments at South Crofty and
:10:07. > :10:15.elsewhere will not damage the integrity of the Cornish mining
:10:15. > :10:25.World Heritage Site. One way or another, something will have to
:10:25. > :10:26.
:10:26. > :10:34.Say "wildlife conservation" and you might think saving pandas or tigers
:10:34. > :10:40.in far-flung parts of the world. Well, Mike Dilger has been to far-
:10:40. > :10:47.flung Cornwall to discover a This is the south-westerly tip of
:10:47. > :10:50.Britain. You've got to be tough to survive here. Even tenacious plants
:10:50. > :10:59.like this western gorse and beautiful heather find it hard
:10:59. > :11:04.going. There are animals and plants that are tough to find anywhere
:11:04. > :11:07.else in England. This is rare coastal heath land.
:11:07. > :11:10.Home to a range of species seldom seen far from this wonderful
:11:10. > :11:12.habitat. Locations like this play host to a wide variety of birds,
:11:12. > :11:22.from constantly bustling meadow pippits, to linnets resplendent in
:11:22. > :11:24.their scarlet-capped breeding plumage. Coastal heath land is also
:11:24. > :11:26.prime butterfly-watching country, giving opportunities to catch up
:11:26. > :11:33.with little crackers like this silver-studded blue blue meaning
:11:33. > :11:37.you've spotted one of the girls, and brown for one of the boys. --
:11:37. > :11:43.blue meaning. But there is one species that was
:11:43. > :11:47.missing, a bird that hadn't been seen around here for half a century.
:11:47. > :11:51.And I'm here to try and find this elusive creature.
:11:51. > :11:53.The chough disappeared from Cornwall for nearly 40 years. So
:11:53. > :11:56.there was much cause for celebration when just three of
:11:56. > :12:03.these iconic birds flew in from Ireland in 2001 and started a
:12:03. > :12:07.family on the Lizard Peninsula, 20 miles east of Porthgwarra.
:12:07. > :12:10.A small member of the crow family, with a bright red beak and legs,
:12:10. > :12:15.the chough nests in caves on the coastal fringes of the British
:12:15. > :12:17.Isles. The younger Lizard choughs started to spread their wings and,
:12:17. > :12:22.three years later, were spotted here in Porthgwarra by John
:12:22. > :12:25.Chappell. The first chough I ever saw in my life, I was sat in
:12:25. > :12:29.exactly this position, I had just come in from fishing, and he gave a
:12:29. > :12:35.cry and came in and landed just on that ledge there, so only 20 yards
:12:35. > :12:39.away. I just felt like the bird had come to say hello and given it was
:12:39. > :12:43.the first one I had ever seen in my life, it really made my day, to be
:12:43. > :12:46.honest. The choughs were back the following
:12:46. > :12:51.day. This time, John brought his camera and captured the first
:12:51. > :12:55.footage of choughs back at Porthgwarra. The birds John filmed
:12:55. > :13:01.may have been looking for new nesting sites. But Porthgwarra
:13:01. > :13:03.wasn't ready for them yet and they didn't stay. To replicate
:13:03. > :13:11.conditions on the Lizard, conservationists first of all have
:13:11. > :13:13.had to combat a plant that dominates so much of this coastline.
:13:13. > :13:15.A partnership has been formed between conservation bodies and
:13:15. > :13:24.local farmers, with funding from the Higher Land Stewardship scheme,
:13:24. > :13:30.to remove much of the demon bracken and thereby increasing biodiversity.
:13:30. > :13:33.Our first job is to pull the gorse, get rid of the gorse. I usually do
:13:33. > :13:36.that in the autumn time, so there are not birds nesting and you don't
:13:36. > :13:39.interfere with much wildlife, and then the following year, the
:13:39. > :13:43.flowers and the grass has gradually come back, the bracken comes with
:13:43. > :13:47.it and that is a problem, to clear the bracken. Basically, I didn't
:13:47. > :13:50.want use chemicals on the cliffs and the idea of rolling it twice a
:13:50. > :14:00.year is to break the stem and it just bleeds and gradually weakens
:14:00. > :14:00.
:14:00. > :14:02.it. And over two or three years, it disappears.
:14:02. > :14:05.It's great for increasing biodiversity but on its own,
:14:05. > :14:11.rolling bracken is not going to bring back the choughs I'm hoping
:14:11. > :14:14.to see. Unlike their habitat on the Lizard,
:14:14. > :14:18.Porthgwarra had no animals grazing its coast - a standard practice
:14:18. > :14:28.back in the day when choughs were common. So farmers have been
:14:28. > :14:28.
:14:28. > :14:31.encouraged to let them roam free on Without the cattle, the grass gets
:14:31. > :14:34.too high and choughs are very specific in their habitat
:14:34. > :14:37.requirements. They feed on very short-term, something under five
:14:37. > :14:41.centimetres, so you would not get that without the here, so we now
:14:41. > :14:50.have got a number of cattle grazing and we have what we think are the
:14:50. > :14:53.ideal conditions for choughs. -- The cattle also help to keep unruly
:14:53. > :14:59.willow scrub under control, which would otherwise spread if left un-
:14:59. > :15:02.nibbled. This ancient fowling pool is not just a handy drinks station
:15:02. > :15:05.but also provides the perfect des res for a range of butterflies -
:15:05. > :15:15.like Britain's biggest, the Emperor, and this black-tailed skimmer,
:15:15. > :15:15.
:15:15. > :15:17.enjoying a spot of sunbathing. -- dragonflies. It's a lovely, almost
:15:17. > :15:21.primeval scene, but the re- introduction of cattle here has
:15:21. > :15:24.proved controversial. Early on in the project, the local people in
:15:24. > :15:27.the valley here were concerned about the fencing and the gates
:15:27. > :15:31.going in, and what we were going to be doing. And we shared those
:15:31. > :15:34.concerns as well. The point is, they were worried about the cattle
:15:35. > :15:38.ending up in their gardens or out on main roads, so of course you
:15:38. > :15:41.have to fence off these areas and make sure the cattle are grazing
:15:41. > :15:43.the areas where you want them to graze.
:15:43. > :15:47.In the project's infancy, protestors cut though obtrusive
:15:47. > :15:52.barbed wire fencing. NEWS REPORT: This-year-old heifer
:15:52. > :15:55.has fallen 70 feet down cliffs, almost into the sea.
:15:55. > :16:00.Their concerns were heightened when two cattle had to be rescued after
:16:00. > :16:06.falling down cliffs in 2008. It took an army of volunteers and a
:16:06. > :16:11.helicopter from Culdrose to rescue them. However, they lived to graze
:16:11. > :16:15.again. Four years on, local feelings have
:16:15. > :16:17.changed. And since Mike Semmens took charge of the grazing, the
:16:17. > :16:24.number of cattle has been greatly reduced and there have been no
:16:24. > :16:27.further accidents. And wildflowers appear to be on the increase.
:16:27. > :16:34.I love spotting new things and I have never seen this gorgeous
:16:34. > :16:37.little plant before. For the record, it is called "perennial centaury"
:16:37. > :16:43.and Porthgwarra is the only place in England where you can see it,
:16:43. > :16:47.and it is in abundance in this little area here. And this was only
:16:47. > :16:52.refound at this spot last year, when a couple of walkers managed to
:16:52. > :16:57.chance upon it, the first time it had been seen for 50 years. I just
:16:57. > :17:04.love it, it is beautiful, it is delicate. In fact, you could say it
:17:04. > :17:09.is the complete opposite of me. But the acid test was would the choughs
:17:09. > :17:12.return to breed here? Well, the cattle seemed to be playing their
:17:12. > :17:15.part. If you are eating your tea whilst
:17:15. > :17:20.watching this, all I can do is apologise, you might want to look
:17:21. > :17:26.away now. Because cows being cows, they produce these things. #Country
:17:26. > :17:33.pancakes, or cowpats. But if I break this one apart, lift it up
:17:33. > :17:38.and break it apart, look at that. The most enormous number of these
:17:38. > :17:40.larvae. Look at that. Actually, these are beetle larvae, slowly
:17:41. > :17:44.breaking down the cowpat and these are absolutely ideal food,
:17:44. > :17:54.particularly for young choughs, who come along, have a probe and find a
:17:54. > :17:57.
:17:57. > :17:59.Adult choughs use their powerful red beaks to dig insects out from
:17:59. > :18:09.grazed clifftops like leatherjackets and these woodlice
:18:09. > :18:10.
:18:10. > :18:19.tasty morsels for a grown chough. So the table was set - but would
:18:19. > :18:22.our special guests turn up? Well, last year they did just that
:18:22. > :18:28.and, what's more, as this footage filmed in the summer near
:18:28. > :18:32.Porthgwarra shows - this time, they stayed. We have had choughs nesting
:18:32. > :18:37.here for the past two years and this year, they raised four young,
:18:37. > :18:41.so we are absolutely delighted. It is a dream come true for me, I have
:18:41. > :18:44.been working here for over 20 years, so it is wonderful.
:18:44. > :18:49.There are now 34 choughs on the West and North Cornwall coasts, all
:18:49. > :18:54.originating from those Irish immigrants. And do you know what -
:18:54. > :18:59.I'm really chuffed. Well, I had to say it didn't I? And I'm not the
:18:59. > :19:02.only one. They are just a national emblem, aren't they? It is nice to
:19:02. > :19:06.see a bird that was nearly extinct to Cornwall come back to Cornwall
:19:06. > :19:16.again. So the choughs are back and let's
:19:16. > :19:18.
:19:18. > :19:20.hope this time, they're back for Winterbourne View is the private
:19:20. > :19:26.hospital exposed by BBC Panorama for appalling abuse of vulnerable
:19:26. > :19:31.patients. Six care workers have now been jailed, five others given
:19:31. > :19:33.suspended sentences. But we have evidence that one Devon patient was
:19:34. > :19:41.abused there years before Panorama stepped in, and now his family
:19:41. > :19:51.wants justice too. Matthew Hill reports.
:19:51. > :19:57.
:19:57. > :20:02.Winterbourne View. Infamous, empty, purged. It was a private hospital
:20:02. > :20:06.on the outskirts of Bristol, but it will always be remembered for this.
:20:06. > :20:10.SHE SCREAMS. The abuse of vulnerable patients
:20:10. > :20:17.with learning difficulties, exposed by the BBC. But I have discovered
:20:17. > :20:19.new evidence of abuse here, years before Panorama filmed this. I ask,
:20:19. > :20:24.could authorities have stopped it earlier?
:20:24. > :20:29.Is it understandable for someone to have their teeth knocked out?
:20:29. > :20:33.My investigation began earlier this year in Paris. I went to meet Tom
:20:33. > :20:38.Pullar, a student there. His twin brother Ben is autistic and bipolar,
:20:38. > :20:41.with severe learning difficulties. Emotionally, he's more mature, but
:20:41. > :20:46.in terms of his understanding of the world around him, it is
:20:46. > :20:51.equivalent to about a five-year- old's.
:20:51. > :20:55.Tom's brother was 18 when he arrived at Winterbourne View. He
:20:55. > :20:57.would spend just under a year there from July 2009 and he would never
:20:57. > :21:01.be the same again. Did your brother's behaviour change
:21:01. > :21:09.after he went to Winterbourne? very drastically. Ben can get very
:21:09. > :21:12.upset very quickly over things that are not very important. I have
:21:13. > :21:18.taken him to go to the toilet before and he has burst out crying
:21:18. > :21:22.on me and demanded to talk about Winterbourne View. This is years
:21:22. > :21:26.after he went to Winterbourne View. It still affects him today.
:21:26. > :21:30.Tom talked me through paperwork about the hospital. We have also
:21:30. > :21:35.seen his brother's daily care notes from his time there. One entry
:21:35. > :21:40.particularly concerns the family. Just weeks after he arrived, Ben
:21:40. > :21:44.had an accident with his teeth. The handwritten note is brief and
:21:44. > :21:47.raises more questions than answers. Ben's family say they were given
:21:47. > :21:54.mixed messages about what happened and were told, at one point, Ben
:21:54. > :21:57.had bitten the floor. What they do know is how traumatic Ben's
:21:57. > :22:03.injuries were. The first tooth was knocked out on
:22:03. > :22:06.impact. They tried to put it back in again and it fell out eventually
:22:06. > :22:12.again three weeks later. The second one dropped out within two months
:22:12. > :22:16.of the trauma. It was a shock for everybody that he had his teeth
:22:16. > :22:20.missing. He looks like a completely different person with his teeth
:22:20. > :22:27.missing. He looks like a dangerous person, he looks like he can't look
:22:27. > :22:32.after himself, or that he's not being looked after. Essentially,
:22:32. > :22:36.that is what happened, he wasn't looked after. And I think he will
:22:36. > :22:43.always have that reminder now, because he has two teeth missing.
:22:43. > :22:46.It is not just a reminder him, but it's a reminder for us as well. --
:22:46. > :22:50.for him. Back in the UK, I needed to find
:22:50. > :22:52.out more about how Ben's teeth were knocked out. I discovered that Ben
:22:52. > :22:58.was brought here by staff from Winterbourne View as an emergency
:22:58. > :23:00.patient. And that because of the severity of his injuries, two
:23:00. > :23:06.doctors at the Bristol Dental Hospital raised the alarm with the
:23:06. > :23:10.authorities. At our request, a senior dental consultant has looked
:23:10. > :23:14.into what happened. These two front teeth, the crowns were pushed back
:23:14. > :23:19.towards the palett, and they were mobile, so we assumed also that the
:23:19. > :23:23.bone holding the teeth in would have been fractured. It would have
:23:23. > :23:26.been painful, it would have been difficult to bite. And what did
:23:26. > :23:29.your staff think when they saw Ben's teeth? I think they thought
:23:29. > :23:34.the injury he sustained wasn't consistent with what they were
:23:34. > :23:42.being told. He had allegedly bitten a carer, and the injuries were
:23:42. > :23:45.sustained from him biting that carer. Whereas, because the teeth
:23:45. > :23:52.were pushed back palletly towards the back of the mouth, they would
:23:52. > :23:56.be consistent with a punch or a blow to the front of the face.
:23:56. > :24:00.There is nothing in Ben's notes about a punch or a blow. The
:24:00. > :24:04.authorities did meet several days after Ben was assaulted. His family
:24:04. > :24:07.wasn't invited. The notes we've obtained say the nurse was bitten
:24:07. > :24:15.and retaliated in order to remove his fingers, and later that he
:24:15. > :24:20.pushed and pulled to get them out. That nurse was Maxwell Nyamukapa.
:24:20. > :24:26.He was suspended and later reinstated. The first I knew, I
:24:26. > :24:31.heard some running and a shout... Jane Elwood was there. She was
:24:31. > :24:34.working as a nurse at the time Ben was assaulted. She didn't see it
:24:34. > :24:37.but was on hand soon after and has 15 years of experience of looking
:24:37. > :24:40.after people with learning disabilities. The nurse involved
:24:40. > :24:46.seemed to be quite proud of the injury that he had and the
:24:46. > :24:49.attention that he got from having to go to A&E. It was a single small
:24:49. > :24:52.stab wound, which he said was a tooth, but I didn't see any
:24:52. > :25:00.additional tooth marks, which you would expect from a fixed bite, or
:25:00. > :25:05.bruising, which you tend to get if the bite is actually latched on. So
:25:05. > :25:08.at the time, I just assumed it was a quick bite, in and out.
:25:08. > :25:11.incident was discussed the next day, the next morning at handover.
:25:11. > :25:20.was, "Yeah, bring it on", when they were talking about the particular
:25:20. > :25:24.Jane could only stand it for a week, disgusted with the attitude of some
:25:24. > :25:28.staff, the levels of care and the record-keeping. She left. But she
:25:28. > :25:33.has strong feelings about the assault on Ben Pullar. It is not
:25:33. > :25:36.reasonable to attack a patient under any circumstances. How do you
:25:36. > :25:40.deal with that incident, if you are being bitten? Once you have been
:25:40. > :25:44.bitten, there is nothing you can do about it, there is no point in
:25:44. > :25:47.retaliating. What about the police? Surely if
:25:47. > :25:53.someone was punched in the face, then they would act? We have
:25:53. > :25:59.learned that their view at the time was that it was self-defence. They
:25:59. > :26:09.did log it as an assault, but said Maxwell had acted instinctively.
:26:09. > :26:15.
:26:16. > :26:19.I would say it was extremely unprofessional. I think that care
:26:19. > :26:22.staff are supposed to care for patients, not punch them.
:26:22. > :26:25.When I began my investigation, police said they would not reopen
:26:25. > :26:29.Ben's case, but now agreed to review it and say lessons have been
:26:29. > :26:33.learned. Is it understandable for someone to
:26:33. > :26:36.have their teeth knocked out? looking back on that incident now
:26:36. > :26:41.and understanding the whole pattern of what was happening at that home,
:26:41. > :26:43.at the residential hospital, clearly not acceptable. However, at
:26:43. > :26:46.the time, the officer was dealing with reliable information that came
:26:46. > :26:54.from patients and carers and that came from other experts in that
:26:54. > :26:58.field, and perhaps they relied upon that information too much. So it is
:26:58. > :27:02.not understandable, really? know, it is a very difficult one to
:27:02. > :27:08.look back on now in hindsight but we accept that and learn as a force
:27:08. > :27:13.and an organisation and will do things differently in future.
:27:13. > :27:17.And what about nurse Maxwell? We wanted to ask him about what he had
:27:17. > :27:21.done. He has not responded to our request for an interview so we
:27:21. > :27:24.waited at his last known address. He does still work as a nurse,
:27:24. > :27:27.despite being referred to a nursing and midwifery council. Maxwell
:27:27. > :27:34.never showed, so we decided to call him.
:27:34. > :27:38.Hi, is that Maxwell? "Who is this?" It is Matthew Hill, BBC. I am just
:27:38. > :27:46.ringing to ask why you hit Ben Pullar in the face in 2009? I am
:27:46. > :27:49.recording this for broadcast The line has gone dead. We have
:27:49. > :27:57.tried to contact Maxwell for some time now, but he clearly doesn't
:27:57. > :27:59.want to speak to us. When we you here last?
:27:59. > :28:02.Winterbourne View's previous owners, Castle Beck, told us that the new
:28:02. > :28:07.board and management have already reviewed and will continue to
:28:07. > :28:09.review what happened here. They said if any other matters come to
:28:09. > :28:19.light, then immediate action will be taken and the appropriate
:28:19. > :28:24.
:28:24. > :28:32.And though 11 people have admitted abusing patients, Ben's family say