0:00:02 > 0:00:05Hello and welcome to Inside Out South West -
0:00:05 > 0:00:09stories and investigations from where you live.
0:00:09 > 0:00:13Tonight - the drug giving hope to people with dementia
0:00:13 > 0:00:17and the patients helping to put it to the test.
0:00:17 > 0:00:22Sky-high hopes, which are probably not wise, but there you are.
0:00:22 > 0:00:25I am really pleased we are part of it.
0:00:25 > 0:00:28But I want it to make a difference. I want it to slow the disease down.
0:00:29 > 0:00:31I want it to give us longer.
0:00:34 > 0:00:36Watch your head.
0:00:36 > 0:00:39Also tonight - we investigate the garden furniture companx
0:00:39 > 0:00:43which seems to make a habit of taking its customers to court.
0:00:43 > 0:00:45Definitely, definitely don't buy one.
0:00:45 > 0:00:48Just keep walking.
0:00:49 > 0:00:52Sausages. Sausages.
0:00:52 > 0:00:55And celebrating Natty, one mum's emotional battle to change
0:00:55 > 0:00:59ideas about Down's syndrome.
0:00:59 > 0:01:04Natty, I'm so sorry I got it wrong, before I knew you.
0:01:04 > 0:01:08Thank you.
0:01:08 > 0:01:11APPLAUSE
0:01:12 > 0:01:17I'm Jemma Woodman and this is Inside Out South West.
0:01:27 > 0:01:30First tonight, - what's it like to be part of the fight
0:01:30 > 0:01:34against one of life's cruellest diseases?
0:01:34 > 0:01:38We have had exclusive access to patients in Plymouth tri`lling
0:01:38 > 0:01:44a new drug aimed at slowing the progress of Alzheimer's.
0:01:45 > 0:01:49She is such an intelligent woman and worked so hard to becomd
0:01:49 > 0:01:52a lawyer, to really achieve something with her life.
0:01:52 > 0:01:57And this is a nightmare for her
0:02:00 > 0:02:03It was the worst thing for xou?
0:02:03 > 0:02:07The worst thing for me to lose mental faculty,
0:02:07 > 0:02:10if you like, to a degree.
0:02:10 > 0:02:16It was just... Couldn't tell you.
0:02:16 > 0:02:20Thanks to Carol...
0:02:20 > 0:02:23You are making me cry now, get off!
0:02:23 > 0:02:26Sorry!
0:02:26 > 0:02:30It is, it is the worst thing...
0:02:30 > 0:02:34The worst thing, my worst nhghtmare would be this disease.
0:02:34 > 0:02:39Diane Grey developed Alzheimer's at the age of 54.
0:02:39 > 0:02:43She and her partner Carol are heading to an appointment
0:02:43 > 0:02:46at Derriford Hospital, an appointment which could give them
0:02:46 > 0:02:48something that in the past five years has been in short
0:02:48 > 0:02:52supply - hope.
0:02:52 > 0:02:57Sky-high hopes, which are probably not wise but there we are.
0:02:58 > 0:03:01I mean, it would just be fantastic. It would make a difference.
0:03:01 > 0:03:04I mean, it would just be fantastic. It would make a difference.
0:03:04 > 0:03:08The drug under scrutiny is called Solanezumab.
0:03:08 > 0:03:11Studies have suggested it mhght slow progression in the early
0:03:11 > 0:03:15stages of Alzheimer's.
0:03:15 > 0:03:18If it is proved to work, it would be the first real
0:03:18 > 0:03:22breakthrough in the fight against this devastating condition.
0:03:22 > 0:03:28Dr Stephen Pearson is leading the work in Plymouth.
0:03:28 > 0:03:31I find it exciting and the research is very meaningful to our p`tients
0:03:31 > 0:03:34and it does give them hope.
0:03:34 > 0:03:37It is like a voyage of discovery to try and understand and ddvelop
0:03:37 > 0:03:39treatments and better treatlents.
0:03:39 > 0:03:43So, what is the theory behind this drug?
0:03:43 > 0:03:46The onset of Alzheimer's is partly triggered by the build-up of rogue
0:03:46 > 0:03:49proteins called amyloids around neurons in the brain.
0:03:49 > 0:03:55This can start a decade before symptoms of dementia show.
0:03:56 > 0:04:00As the amyloids stick together, in clumps known as plaques,
0:04:00 > 0:04:03they block the connections between neurons, causing
0:04:03 > 0:04:05them to die.
0:04:05 > 0:04:09Solanezumab appears to mop tp some of the proteins,
0:04:09 > 0:04:13before they start to form plaques, so preserving brain function.
0:04:13 > 0:04:17But the potential of Solanezumab is not clear-cut.
0:04:17 > 0:04:22An 18-month trial ended in disappointment in 2012.
0:04:22 > 0:04:25But when pharmaceutical company Eli Lilly looked closely at data
0:04:25 > 0:04:29from that trial, they found indications that the drug
0:04:29 > 0:04:32was helping some patients in the early stages of Alzhdimer's
0:04:32 > 0:04:35and so created a trial focusing on those patients.
0:04:35 > 0:04:40Patients like Dave Woods.
0:04:40 > 0:04:44Anything to help others and help me of course,
0:04:44 > 0:04:46it's got Sue worrying.
0:04:46 > 0:04:50So it is good, you are doing something rather than just sitting
0:04:50 > 0:04:53around, watching the birds in the garden.
0:04:53 > 0:04:56And waiting for the next stdp, yes.
0:04:56 > 0:05:00It is a way of being proactive, isn't it?
0:05:00 > 0:05:03We feel as though it is not just for us...
0:05:03 > 0:05:07Potentially, it would be for everybody.
0:05:07 > 0:05:11I noticed other things...
0:05:11 > 0:05:14Little things really, Dave was getting slightly
0:05:14 > 0:05:19disoriented, not recognising places he had been to before and also
0:05:19 > 0:05:26that his immediate memory was not that good.
0:05:27 > 0:05:31There is no hiding from this. It is there.
0:05:31 > 0:05:38It is a fact. It is scary.
0:05:38 > 0:05:46Hopefully, we are doing the right thing and we can hold it at bay
0:05:48 > 0:05:52There is a feature of this research, as in many drugs trials.
0:05:52 > 0:05:55Only some patients get the drug
0:05:55 > 0:05:59Others get what is called a placebo, an infusion with no drug in it.
0:05:59 > 0:06:02This way, the result can be compared.
0:06:02 > 0:06:06Because this is a clinical trial, we have a placebo control
0:06:06 > 0:06:09for the drug, as part of the scientific validity so that
0:06:09 > 0:06:11means in this trial, half the patients get a placebo
0:06:11 > 0:06:14and half get the drug.
0:06:14 > 0:06:17It is a blinded mechanism for scientific research.
0:06:17 > 0:06:19Now I am blinded, the patients are blinded, so I cannot sw`y
0:06:19 > 0:06:24results in any way, because we all want patients to improve.
0:06:24 > 0:06:27So we are going to complete a number of tasks today.
0:06:27 > 0:06:30I will explain each one as we go through.
0:06:30 > 0:06:33Today, Dave's brain function is being tested.
0:06:33 > 0:06:36He does not know whether or not he has been getting the drug.
0:06:36 > 0:06:39He also doesn't know to what extent his brain has
0:06:39 > 0:06:43deteriorated in that time. Today's tests may shed some light.
0:06:43 > 0:06:47So, I am going to show you some words printed on these whitd cards.
0:06:47 > 0:06:50Please read each word out loud and try to remember it.
0:06:50 > 0:06:53This is the difficult bit.
0:06:53 > 0:06:56Blood.
0:06:56 > 0:06:58Club.
0:06:58 > 0:07:01Cotton.
0:07:01 > 0:07:08Theme.
0:07:08 > 0:07:10Steam.
0:07:10 > 0:07:12OK, tell me all the words you can remember from the list.
0:07:12 > 0:07:14Plant. Toy.
0:07:14 > 0:07:16It is a struggle. That's about it.
0:07:16 > 0:07:18OK.
0:07:18 > 0:07:21The results will be fed into the overall trial data.
0:07:21 > 0:07:24There is another reason this is a big day for Dave.
0:07:24 > 0:07:28He has reached the end of the trial and will be given the drug `s long
0:07:28 > 0:07:30as it is in development, as a sort of thank you.
0:07:30 > 0:07:33Today is the big day, isn't it?
0:07:33 > 0:07:36It is what they call open label day and today,
0:07:36 > 0:07:39Dave has the drug.
0:07:39 > 0:07:44Obviously, it is brilliant, so we will wait and see.
0:07:44 > 0:07:47The result of the brain function tests are not shared
0:07:47 > 0:07:50with the patients but brain scans are.
0:07:50 > 0:07:53Good to see you again.
0:07:53 > 0:07:57I have got your scan images up here, we can have a quick look at it.
0:07:57 > 0:07:59The brightness of the scans show that the proteins in Dave's
0:07:59 > 0:08:02brain have increased.
0:08:02 > 0:08:08No one knows if Dave was receiving the drug or the placebo
0:08:08 > 0:08:11but a disappointed Sue cannot help but draw her own conclusions.
0:08:11 > 0:08:16It was a huge shock when I saw those scans the other day because for me,
0:08:16 > 0:08:20it was almost the realisation that it seemed as though Dave had
0:08:20 > 0:08:25been on the placebo for the last two years.
0:08:25 > 0:08:30Sue is drawing comfort from Dave now being on the drug for sure.
0:08:30 > 0:08:34It is not going to cure it.
0:08:34 > 0:08:39There is possibly nothing ott there that will but if it c`n hold
0:08:39 > 0:08:45it at this level where I can cope, Dave can cope, we are OK.
0:08:48 > 0:08:51Diane's trial period has also ended so now,
0:08:51 > 0:08:54she too is knowingly receiving the drug.
0:08:54 > 0:08:59Today, she is getting her scan results and she feeling upbdat.
0:08:59 > 0:09:05We are really looking forward to looking at the ones from a couple
0:09:05 > 0:09:08We are really looking forward to looking at the ones from a couple
0:09:08 > 0:09:11of years ago before we started all this, and the latest onds.
0:09:11 > 0:09:14Diane, here is your MRI scan, this is the most recent one.
0:09:14 > 0:09:17But it is fairly clear that is a bigger glow in thhs scan
0:09:17 > 0:09:19than on the one a year ago.
0:09:19 > 0:09:21This is not the news they had hoped for.
0:09:22 > 0:09:24Diane's brain has deteriorated.
0:09:24 > 0:09:27However, she knows she is now definitely on the drug and they can
0:09:27 > 0:09:30see the positive side.
0:09:30 > 0:09:34Now you are, hopefully it will get better.
0:09:34 > 0:09:41It is a weird disease. It does horrible things to xou.
0:09:41 > 0:09:48Oh, dear. Never mind, will be all right.
0:09:48 > 0:09:54Yes, we are together, that is the thing.
0:09:59 > 0:10:02I am really pleased we are part of it but I want it to make
0:10:02 > 0:10:05a difference, to us, to Diane, I want it to slow the disease down.
0:10:06 > 0:10:09I want it to give us longer.
0:10:09 > 0:10:13Preliminary results from thd trial will be available in Decembdr
0:10:13 > 0:10:17so it is a waiting game unthl then.
0:10:23 > 0:10:26Next tonight - one woman from Cornwall and her very
0:10:26 > 0:10:29mischievous daughter, in their battle to win hearts
0:10:29 > 0:10:32and minds in the understandhng of Down's syndrome.
0:10:32 > 0:10:35This time, we are going to say sausages.
0:10:35 > 0:10:38Sausages.
0:10:38 > 0:10:41The world of child modelling has a new star.
0:10:41 > 0:10:44Natty Goleniowska from Cornwall is nine.
0:10:44 > 0:10:47She has Down's syndrome, her starring role here an indication
0:10:47 > 0:10:52that old attitudes and prejudices are changing.
0:10:52 > 0:10:55And something else is changhng too - the ability of doctors to ddtect
0:10:55 > 0:11:00Down's syndrome before birth.
0:11:00 > 0:11:04A new test has been developdd, much more accurate than
0:11:04 > 0:11:07what is available now, but for some, that is not good news,
0:11:07 > 0:11:09it is potentially a step backwards.
0:11:09 > 0:11:15Big smile. That's lovely.
0:11:20 > 0:11:23Natty's mum Hayley writes an award-winning blog
0:11:23 > 0:11:27about Down's syndrome.
0:11:27 > 0:11:29She remembers how shocked she was when doctors told hdr Natty
0:11:29 > 0:11:31had the condition.
0:11:31 > 0:11:36I had absolutely no idea wh`t Down's syndrome really meant.
0:11:36 > 0:11:40I had very outdated images that came to the fore in my mind,
0:11:40 > 0:11:44people that were hidden awax, hidden away from view, institution`lised.
0:11:44 > 0:11:47I couldn't have been more wrong
0:11:47 > 0:11:50And you must have wanted to actively bust those myths.
0:11:50 > 0:11:53How did you do that?
0:11:53 > 0:11:57The modelling came about because I had found so very much
0:11:57 > 0:12:01support in seeing other children doing ordinary, everyday thhngs
0:12:01 > 0:12:05But many parents still fear Down's syndrome.
0:12:05 > 0:12:09When it is detected before birth, nine out of ten
0:12:09 > 0:12:12pregnancies are terminated.
0:12:12 > 0:12:15Hayley believes that would change if parents were given a mord
0:12:15 > 0:12:20balanced picture when they were told their baby has the condition.
0:12:20 > 0:12:25No one can predict what an tnborn baby with Down's syndrome...
0:12:25 > 0:12:28What their needs will be, intellectually or physicallx
0:12:28 > 0:12:31or medically.
0:12:31 > 0:12:36But the full set of information needs to be given to the parents
0:12:36 > 0:12:41and that includes the possibilities for children these days with early
0:12:41 > 0:12:44intervention and the absolute wonderment of individuals
0:12:44 > 0:12:46with Down's syndrome.
0:12:46 > 0:12:50Natty has changed our lives beyond measure.
0:12:55 > 0:12:59In Cornwall, this support group prepares welcome packs and ` book
0:12:59 > 0:13:03for parents of new babies with Down's syndrome.
0:13:03 > 0:13:06It is one of the few places in the country where this h`ppens.
0:13:06 > 0:13:09Here too, there is concern.
0:13:09 > 0:13:14If the diagnosis was receivdd and parents are being made to feel
0:13:14 > 0:13:18that the natural choice is to abort their child
0:13:18 > 0:13:23because of the Down's syndrome diagnosis, then that is a rdal worry
0:13:23 > 0:13:26because there is a whole section of society that will get
0:13:26 > 0:13:29screened out of existence.
0:13:29 > 0:13:32There is a whole, rich, diverse population of the world
0:13:32 > 0:13:35that is not going to be herd anymore and that would be a shame.
0:13:35 > 0:13:38When Bonnie Davies was pregnant with her daughter, test restlts
0:13:38 > 0:13:42showed Down's syndrome.
0:13:42 > 0:13:46She says she was repeatedly offered an abortion.
0:13:46 > 0:13:50The immediate reaction was to book me in for a terlination,
0:13:50 > 0:13:54and that was just over the phone and it was kind of just an `utomatic
0:13:54 > 0:13:58response to what my result was.
0:13:58 > 0:14:02And I said, it took me back a little bit and I said I don't
0:14:02 > 0:14:04that is necessary.
0:14:04 > 0:14:07Bonnie says the advice she was given about the condition
0:14:07 > 0:14:09was simply too negative.
0:14:09 > 0:14:13It is just not as bad as yot think.
0:14:13 > 0:14:16Obviously, your life does change, it is obvious that happens,
0:14:17 > 0:14:20but you get there.
0:14:20 > 0:14:23These parents' concerns about screening are being ftelled
0:14:23 > 0:14:27by the new test which is expected to be offered on the NHS soon.
0:14:27 > 0:14:31It is more accurate than what is used now.
0:14:31 > 0:14:35Hayley fears that without the right advice and support for parents,
0:14:35 > 0:14:38it could all but eradicate children with Down's syndrome.
0:14:38 > 0:14:43That has prompted her to step up her fight.
0:14:45 > 0:14:48She and Natty are travelling to Edinburgh where she will talk
0:14:48 > 0:14:51at an important conference of student nurses.
0:14:51 > 0:14:55She wants to challenge the negative messages about Down's syndrome.
0:14:55 > 0:14:58Shall we put it in the case, do you want to put it in for me
0:14:58 > 0:15:00Pop it in there, good girl.
0:15:00 > 0:15:03To be given the privilege of being able to speak at this
0:15:03 > 0:15:06conference, to hundreds of these students and to make a diffdrence
0:15:06 > 0:15:11right now at the beginning of their medical careers, hopefully,
0:15:11 > 0:15:17will help other families that they encounter along the way.
0:15:17 > 0:15:20We will catch up with Haylex and Natty later.
0:15:20 > 0:15:22Thanks, girls.
0:15:22 > 0:15:26But first, I'm going to Great Ormond Street Hosphtal
0:15:26 > 0:15:30in London to find out more about the new test.
0:15:30 > 0:15:34It is called noninvasive pre-natal testing or NIPT.
0:15:34 > 0:15:38If you are expecting, you can already have an ultrasound
0:15:38 > 0:15:42scan and a blood test to sed if there is a likelihood of Down's
0:15:42 > 0:15:44syndrome but it is not very accurate.
0:15:44 > 0:15:48If signs of the condition are spotted, you will be offered
0:15:48 > 0:15:51another test to be sure. It is called amniocentesis.
0:15:51 > 0:15:54Doctors use a needle to takd some fluid from around the foetus.
0:15:54 > 0:15:59It is accurate but there is a small risk of losing the baby.
0:15:59 > 0:16:04NIPT involves testing the mother's blood for traces of the babx's DNA
0:16:04 > 0:16:06so the extra genetic materi`l which children with Down's syndrome
0:16:07 > 0:16:08have can be spotted.
0:16:08 > 0:16:11How is it going, OK?
0:16:11 > 0:16:15Professor Lyn Chitty led a lajor study looking at whether NIPT should
0:16:15 > 0:16:17be offered on the NHS.
0:16:17 > 0:16:21The current test will identhfy about 85% of the babies with Down's
0:16:21 > 0:16:25syndrome whereas this test identifies over 99%,
0:16:25 > 0:16:29so it is more sensitive.
0:16:29 > 0:16:32And that means that fewer women will end up being offered
0:16:32 > 0:16:34an invasive test to see whether or not the baby does indeed
0:16:34 > 0:16:37have Down's syndrome.
0:16:37 > 0:16:40Could this test wipe out people with Down's syndrome
0:16:40 > 0:16:42from our society altogether?
0:16:42 > 0:16:45This isn't going to happen, there will still be people
0:16:45 > 0:16:48who do not want to have any Down's syndrome screening and even those
0:16:48 > 0:16:51that are identified by being at an increased chance of h`ving
0:16:51 > 0:16:54Down's syndrome, some still declined because they wouldn't do anxthing.
0:16:54 > 0:16:58And we have shown that women with the diagnosis made safdly
0:16:58 > 0:17:01still feel that is what thex want, they want the information
0:17:01 > 0:17:03and they do not want to terminate the pregnancy.
0:17:03 > 0:17:07So I think these fears are ungrounded.
0:17:08 > 0:17:12But for Hayley, those fears are real.
0:17:12 > 0:17:15She and Natty have arrived at the student nurses conference,
0:17:15 > 0:17:17more determined than ever to press home their message.
0:17:17 > 0:17:21Hayley, how are you feeling, are you all prepped?
0:17:21 > 0:17:25I am prepped, I am ready to go, I think.
0:17:25 > 0:17:27Just a few last-minute nervds and wiping doughnut off
0:17:27 > 0:17:30Natty's face.
0:17:30 > 0:17:34LAUGHTER
0:17:35 > 0:17:38APPLAUSE
0:17:40 > 0:17:43Just that you are all here,
0:17:43 > 0:17:46and some of you have travelled so far to come to such an event
0:17:46 > 0:17:50fills me with hope and thank you all.
0:17:50 > 0:17:54Parents must be given time to process and think.
0:17:54 > 0:17:57All too often, the only opthon given to families is an appointment to end
0:17:57 > 0:18:01this perceived suffering before it begins.
0:18:01 > 0:18:05A kind of early euthanasia, if you like.
0:18:05 > 0:18:08Even if you students think that you are not making a differdnce
0:18:08 > 0:18:11please know that you are.
0:18:11 > 0:18:15You are showing by shining dxample that all lives are precious
0:18:15 > 0:18:19and worthy of respect and your words count.
0:18:19 > 0:18:23The speech is going well but then Hayley is overcome by emotion
0:18:23 > 0:18:25as she accepts that some of her own preconceptions
0:18:25 > 0:18:28about Down's syndrome were wrong.
0:18:28 > 0:18:34Bless you, Natty.
0:18:34 > 0:18:44It is quite hard when she is in the room.
0:18:48 > 0:18:51Natty, I'm so sorry I got it wrong, before I knew you.
0:18:51 > 0:18:57Thank you.
0:18:57 > 0:19:03APPLAUSE
0:19:16 > 0:19:23I love you, I love my family.
0:19:23 > 0:19:30APPLAUSE
0:19:32 > 0:19:36It looked as if Hayley is winning some powerful allies
0:19:36 > 0:19:39She is talking to some of the most senior people hdre.
0:19:39 > 0:19:42The health professional rulds about helping the family
0:19:42 > 0:19:45and individual have objective information and make
0:19:45 > 0:19:47their own mind up.
0:19:47 > 0:19:51It is really positive, practical advice that I will take
0:19:51 > 0:19:56into my practice and share with my fellow student midwhves
0:19:56 > 0:20:00Hayley and other parents say their fight to have thehr voices
0:20:00 > 0:20:03heard, whatever the future over the testing of Down's syndrome
0:20:03 > 0:20:07and as medical advances makd it easier to detect the condithon
0:20:07 > 0:20:10before birth, they will makd sure the lives of people living
0:20:10 > 0:20:15with Down's syndrome are accepted and respected.
0:20:15 > 0:20:19A decision on whether to offer the new test on the NHS
0:20:19 > 0:20:22is expected shortly.
0:20:22 > 0:20:26Next tonight, John Cuthill has the story of how one takes people
0:20:26 > 0:20:30to court despite loads of complaints of incomplete deliveries and faulty
0:20:30 > 0:20:35products costing thousands of pounds.
0:20:35 > 0:20:38Mind your head.
0:20:39 > 0:20:43I am on the trail of a man who makes a habit of taking his
0:20:43 > 0:20:45customers to court.
0:20:45 > 0:20:47That is Richard Wood and his business partner
0:20:47 > 0:20:51Valerie Bailey from Basingstoke
0:20:51 > 0:20:54Never oiled it, never greasdd it, never done anything to it.
0:20:54 > 0:20:58They have been making thous`nds of pounds from families
0:20:58 > 0:21:00and businesses across the country and it is all down
0:21:00 > 0:21:03to garden furniture.
0:21:03 > 0:21:05You can spend ?1 million and you will never get another one
0:21:05 > 0:21:07you can barbecue on.
0:21:07 > 0:21:09Richard and Valerie's company, Hampshire Garden Furniture,
0:21:09 > 0:21:13sells high-end summerhouses and giant parasols.
0:21:13 > 0:21:16With one hand, not two hands, with one.
0:21:16 > 0:21:20Scores of customers have bedn summoned to court by Mr Wood.
0:21:20 > 0:21:23And some say that is for orders they never even made.
0:21:24 > 0:21:27It starts at around ?2,000.
0:21:30 > 0:21:35We bought the cafe in December 009 and we opened in the spring of 010.
0:21:36 > 0:21:40Jayne Gray runs a beach cafe in Falmouth.
0:21:40 > 0:21:42She went to a trade show and ordered two large
0:21:42 > 0:21:45parasols, or jumbrollies.
0:21:45 > 0:21:49A signature item from Hampshire Garden Furniture's collection.
0:21:49 > 0:21:51She paid a ?600 deposit and ordered her cafe logos to be
0:21:51 > 0:21:55printed on the fabric.
0:21:55 > 0:21:58The first arrived damaged and was taken away.
0:21:58 > 0:22:01The second was not much better.
0:22:01 > 0:22:03So this is it, this is the jumbrolly.
0:22:03 > 0:22:06So, this is it.
0:22:06 > 0:22:10Has this ever been used in `nger?
0:22:10 > 0:22:13No, we can't use it because there is a square top missing at the top
0:22:13 > 0:22:15so the rain would just come through the middle.
0:22:15 > 0:22:17Right.
0:22:17 > 0:22:21Can we try and see if we can get it up?
0:22:21 > 0:22:27The other thing is, this was meant to be white.
0:22:27 > 0:22:31If you notice, that has gone through the canvas.
0:22:31 > 0:22:33That has gone right through. Right through, yes.
0:22:33 > 0:22:36Meanwhile, the people who are sitting here
0:22:36 > 0:22:38are getting wet.
0:22:38 > 0:22:41Marie Burgess from Hatton in Cambridge found Mr Wood
0:22:41 > 0:22:44at the Norwich Garden Show.
0:22:44 > 0:22:47She ordered a brand-new oct`gonal summerhouse for her wedding day
0:22:47 > 0:22:51and paid a ?2,000 deposit.
0:22:51 > 0:22:54It was made, the weather was nice, we were looking forward
0:22:54 > 0:22:57to on the Saturday afternoon, friends, family were going to be out
0:22:57 > 0:23:00on the lawn in the gazebo.
0:23:00 > 0:23:03That was going to be part of the celebrations.
0:23:03 > 0:23:07Mr Wood took another ?6,000 from Marie's account and a week
0:23:07 > 0:23:11before the big day, a gazebo arrived.
0:23:11 > 0:23:13It was really substandard.
0:23:13 > 0:23:17It was supposed to be hardwood and my son picked one
0:23:17 > 0:23:21of the legs up with one hand.
0:23:21 > 0:23:25It was all scratched and dented and I think it probably had
0:23:25 > 0:23:28been used before.
0:23:28 > 0:23:31Mr Wood agreed to replace the damaged gazebo and 24 hours
0:23:31 > 0:23:35before the wedding, some workmen arrived with a different model.
0:23:35 > 0:23:38Then, his excuse was, he hadn't got any octagonal shaped
0:23:38 > 0:23:42ones, so would we have this round one?
0:23:42 > 0:23:46They worked most of Thursdax and then realised they had only got
0:23:46 > 0:23:49half of the roof here.
0:23:49 > 0:23:51They had got a bit of the roof missing and some other
0:23:52 > 0:23:54bits and pieces.
0:23:54 > 0:23:57The heater, the fridge, bits and pieces were missing.
0:23:57 > 0:24:00So they went away, left all the tools, things scattdred
0:24:00 > 0:24:03all over the lawn, and said they would be back first thhng
0:24:03 > 0:24:04Friday morning.
0:24:04 > 0:24:08Bear in mind, we were getting married Friday afternoon.
0:24:08 > 0:24:12No one did ever turn up. We went off and got married.
0:24:12 > 0:24:15We didn't have a gazebo for the wedding and at that point,
0:24:15 > 0:24:20we were thinking, we are ?8,500 out of pocket.
0:24:20 > 0:24:23Many months later, they eventually did get their money back -
0:24:23 > 0:24:27from the credit card companx.
0:24:27 > 0:24:30Mr Wood said to us that Marhe was clearly unhappy and he offered
0:24:30 > 0:24:34to replace the original delhvery and that he had found
0:24:34 > 0:24:38her a replacement.
0:24:38 > 0:24:41He said she then wanted to cancel the whole order and that he has
0:24:41 > 0:24:44heard nothing since.
0:24:44 > 0:24:47So, plenty of allegations of poor quality goods for loads of loney.
0:24:47 > 0:24:53Some people don't get any ftrniture and they still end up in cotrt.
0:24:54 > 0:24:58Mrs Lewis is having this carpet
0:24:59 > 0:25:05Cheryl Squibb runs a home ftrnishing and carpet business.
0:25:08 > 0:25:11She wanted to spend her hard earned cash on a nice summerhouse
0:25:11 > 0:25:16for the whole family to rel`x in.
0:25:17 > 0:25:20She was looking for something like this but the ones being offered
0:25:20 > 0:25:24by Hampshire Garden Furniture came with a big discount.
0:25:24 > 0:25:28I just wanted to know a little bit more about them, I was advised
0:25:28 > 0:25:32a site survey would be done to confirm that I could havd one.
0:25:32 > 0:25:35I was asked to sign the doctment to have the survey and to sdcure
0:25:35 > 0:25:39the ?4,000 discount.
0:25:39 > 0:25:42After the show, there was b`d news.
0:25:42 > 0:25:45Cheryl's grandson was taken seriously ill with meningiths.
0:25:45 > 0:25:49Understandably, her priorithes changed.
0:25:49 > 0:25:52I cancelled the appointment on the proviso that I would re-book.
0:25:52 > 0:25:56But in all honesty, my brain was all over the place,
0:25:56 > 0:25:59we were in turmoil with the news we had been given.
0:25:59 > 0:26:01I didn't think any more of ht.
0:26:01 > 0:26:04What happened next?
0:26:04 > 0:26:07I received a letter from Mr Wood saying that I had signed a contract,
0:26:07 > 0:26:10I was liable for the summerhouse, it was on its way and he
0:26:10 > 0:26:15wanted his payment.
0:26:15 > 0:26:19But despite her protests, Cheryl ended up in court,
0:26:19 > 0:26:22where Mr Wood produced a full ordered document apparently
0:26:22 > 0:26:26signed by Cheryl.
0:26:26 > 0:26:29How do you think your signature is on an order and invoice document?
0:26:29 > 0:26:32I don't know how it has been done but it was done without
0:26:32 > 0:26:34my knowledge at all.
0:26:34 > 0:26:37I have done nothing wrong, I work for every penny I have got.
0:26:37 > 0:26:40I built my own business over ten years and have
0:26:40 > 0:26:45gone without everything. Now I am having to pay this man
0:26:46 > 0:26:50We have spoken to a number of people who told us the same story,
0:26:50 > 0:26:53that they thought they were signing up to guarantee a trade show
0:26:53 > 0:26:56discount, only to discover it was a contract they
0:26:56 > 0:26:59couldn't get out of.
0:26:59 > 0:27:02Mr Wood told us he didn't bdlieve anyone would sign an order
0:27:02 > 0:27:05by mistake and said he was obliged to take people to court
0:27:05 > 0:27:09because these were bespoke htems, difficult to resell.
0:27:09 > 0:27:14This is our first day and this is the only one for 4,000 anywhere.
0:27:15 > 0:27:20Actually, he offers this discount at every show.
0:27:20 > 0:27:24Mr Wood didn't want to be interviewed for the programle
0:27:24 > 0:27:27about the unhappy customers left in his wake who claimed
0:27:27 > 0:27:31they were either misled about what they were signing up for,
0:27:31 > 0:27:35or who had received the wrong items, damaged goods or nothing at all
0:27:35 > 0:27:39Mr Wood claims he has only taken 90 people to court over the last ten
0:27:39 > 0:27:43years and had good reason to do so.
0:27:43 > 0:27:47We have talked to similar businesses, the same size
0:27:47 > 0:27:51as Mr Wood's who say they h`ve never taken legal action against `nyone.
0:27:51 > 0:27:56As for Mr Wood's customers, they say they have lost thotsands
0:27:56 > 0:27:58of pounds and regret ever doing business with Hampshire
0:27:58 > 0:28:01Garden Furniture.
0:28:01 > 0:28:06This worked out lovely, chedrs!
0:28:07 > 0:28:10It is the injustice of it all, he's still going to these trade
0:28:10 > 0:28:13shows and that is where he meets people.
0:28:13 > 0:28:15Definitely, definitely don't buy one, keep walking.
0:28:15 > 0:28:18Just really keep walking.
0:28:18 > 0:28:22And yes, I would probably floor him if I saw him now.
0:28:25 > 0:28:28And that is it from all of ts on Inside Out.
0:28:28 > 0:28:30We will be back next Monday at 7.30pm.
0:28:30 > 0:28:35I will see you then. Goodbye.
0:29:04 > 0:29:06Hello, I'm Riz Lateef with your 90 second update.
0:29:06 > 0:29:07A leap in the dark.
0:29:07 > 0:29:11That's what David Cameron says leaving the European Union would be.
0:29:11 > 0:29:13He made his case to stay to MPs today.
0:29:13 > 0:29:16But the pound suffered its biggest drop against the dollar
0:29:16 > 0:29:18since he became Prime Minister.
0:29:18 > 0:29:19Details at Ten.
0:29:19 > 0:29:22Adam Johnson began giving evidence at his trial today.
0:29:22 > 0:29:24The footballer denied doing anything more than kissing
0:29:24 > 0:29:26a 15-year-old girl.
0:29:26 > 0:29:28But he admitted exchanging hundreds of texts with her
0:29:28 > 0:29:30was flirty and inappropiate.
0:29:30 > 0:29:33He denies sexual activity with a child.
0:29:33 > 0:29:35200 mile an hour winds.
0:29:35 > 0:29:37At least 20 people killed.
0:29:37 > 0:29:40Fiji is struggling to get back on its feet after being flattened
0:29:40 > 0:29:41by Cyclone Winston.
0:29:41 > 0:29:44Changed energy supplier in the last year?
0:29:44 > 0:29:45Well, you're not alone.