:00:08. > :00:14.Welcome to Inside Out, stories and investigations from where you live.
:00:15. > :00:20.Tonight the grieving families fighting for answers from the
:00:21. > :00:24.probation service. He was just snuffed out in half an hour, and no
:00:25. > :00:29.family should have to go through what mine has gone through. And the
:00:30. > :00:35.whistle-blower is worried about a service under strain. What's left of
:00:36. > :00:41.their probation service is just waiting for someone to be murdered,
:00:42. > :00:46.raped or very seriously wounded. And prepare for a transformation. This
:00:47. > :00:52.is the last time you're going to see yourself like this. I would like to
:00:53. > :01:02.have for her again -- full hair again. And Brace yourselves. We know
:01:03. > :01:08.there are loads of people coming ashore who have not had lunch. It is
:01:09. > :01:25.time to batten down the hatches. This is inside out south-west.
:01:26. > :01:29.Every year thousands of offenders are released from prison and put
:01:30. > :01:33.under the supervision of the probation service but a number of
:01:34. > :01:38.murders here in the south-west from a spotlight on how that service is
:01:39. > :01:39.being run and the concerns of families who have had to fight for
:01:40. > :01:51.answers. He had his whole life before him
:01:52. > :01:55.and it was just snuffed No family should have to go
:01:56. > :01:57.through what mine's gone through. For more than two years
:01:58. > :02:00.Andrea Sharpe has been trying to get to the bottom
:02:01. > :02:04.of a terrible family tragedy. Today she's heading for London,
:02:05. > :02:08.where she hopes she'll It's just piled on the agony
:02:09. > :02:19.of drawing everything out. We shouldn't have
:02:20. > :02:21.to go through this. This is the last photo
:02:22. > :02:28.of her son, Tanis Bandhari. He was a popular local builder
:02:29. > :02:32.who grew up on the outskirts He loved his family,
:02:33. > :02:42.his friends...and football. He was just 27 when he was
:02:43. > :02:46.brutally murdered here Tanis was stabbed to
:02:47. > :03:08.death outside this pub. He was on his way to
:03:09. > :03:14.a party with friends. You're trying to understand
:03:15. > :03:18.how this happened. How you left your brother 15 minutes
:03:19. > :03:23.before and then for that I think that all the time,
:03:24. > :03:31."What if somebody had What tortures Andrea
:03:32. > :03:36.is knowing her son might still be alive if his killer had not been
:03:37. > :03:43.on the streets that night. Donald Pemberton had
:03:44. > :03:47.a fascination for knives. At the time he attacked Tanis,
:03:48. > :03:50.he was on police bail, because two weeks before he'd been
:03:51. > :03:56.caught wielding a machete. The police have admitted that had
:03:57. > :03:59.he been jailed instead of bailed, there's a chance he wouldn't have
:04:00. > :04:02.been free to kill. But there was also another
:04:03. > :04:05.organisation which was supervising An internal report revealed his
:04:06. > :04:14.probation officer was new in post. And Pemberton's risk assessments
:04:15. > :04:21.hadn't been properly recorded. The report found none of that was
:04:22. > :04:25.linked directly to the killing. And that the probation officer had
:04:26. > :04:27.taken steps to bring Pemberton But it has highlighted wider
:04:28. > :04:31.concerns about the state She worked for probation for 27
:04:32. > :04:40.years until she quit last June, worried about changes
:04:41. > :04:44.being brought in. I could see that things would come
:04:45. > :04:50.to a very nasty end. For me it was becoming too dangerous
:04:51. > :04:53.and too difficult and I didn't At the time Tanis was killed,
:04:54. > :04:58.the state-run probation service was in the process of being broken
:04:59. > :05:04.up ready for privatisation. A month later, a firm called
:05:05. > :05:07.Working Links officially took over the contract in the south west,
:05:08. > :05:09.promising to change lives It's since proposed cutting 600
:05:10. > :05:19.jobs, 40% of the workforce. The government said selling off
:05:20. > :05:21.the service would improve it. But Helen believes it's
:05:22. > :05:26.done the opposite. The problem is when you've got
:05:27. > :05:35.a service that's reducing staff there are fewer left and you'll then
:05:36. > :05:38.be in the situation, which has happened, where less experienced
:05:39. > :05:40.staff are supervising more And do you think this
:05:41. > :05:45.compromises public safety? To be honest with you, the probation
:05:46. > :05:48.service, what's left of it, is just waiting for somebody
:05:49. > :05:52.to murdered, raped or very It could happen any day
:05:53. > :05:57.and could happen anywhere. And you really think
:05:58. > :05:59.it's that serious? Helen's not the only
:06:00. > :06:01.one with concerns. Paul, not his real name,
:06:02. > :06:08.is still with Working Links. The pressures of work
:06:09. > :06:10.are quite phenomenal. Morale is probably the lowest
:06:11. > :06:21.I've ever known it. I've fudged reports,
:06:22. > :06:23.you change dates. You copy and paste previous
:06:24. > :06:26.assessments simply in order to have an assessment done
:06:27. > :06:28.by the right time. I'm not happy with the situation
:06:29. > :06:32.at all but there is no other way If you try to do it
:06:33. > :06:39.properly you'll burn out. Paul says pressure to meet targets
:06:40. > :06:41.means offenders are often managed over the phone rather
:06:42. > :06:46.than seen face-to-face. I actually have no idea
:06:47. > :06:52.of who I'm talking to. All you hear is a voice,
:06:53. > :06:55.you have no idea where somebody Working Links has told us every
:06:56. > :07:00.single case that is dealt with on the phone will still have
:07:01. > :07:02.at least some But the unions believe Working Links
:07:03. > :07:11.is struggling because its bid was based on out-of-date figures
:07:12. > :07:14.on offender numbers. The contractors are locked
:07:15. > :07:17.into these arrangements and are now going back whinging to the MoJ
:07:18. > :07:20.with some justification Many would suggest they were
:07:21. > :07:30.sold a bit of a pup. Working Links says it's confident
:07:31. > :07:33.it can deliver performance targets But figures obtained by Inside Out
:07:34. > :07:40.show that at the end of last year the firm had racked up around
:07:41. > :07:43.?1 million worth of fines for not Vicky, not her real name, is another
:07:44. > :07:53.Working Links probation officer. She says her workload doubled
:07:54. > :07:58.after privatisation. I'm aware of colleagues that have
:07:59. > :08:00.resorted to going and sitting in their car in the car park just
:08:01. > :08:04.so they can weep, pick themselves up and get back in the office
:08:05. > :08:11.and get on with their job. Sometimes it's very difficult
:08:12. > :08:14.to make room to see everybody that There have been delays
:08:15. > :08:18.where people haven't been seen We put this to Working Links
:08:19. > :08:25.who told us it would at all times And that its model was designed
:08:26. > :08:29.so the highest risk But we've found another
:08:30. > :08:35.family in Devon who have questions about how well that
:08:36. > :08:38.model is working. Sarah's brother was brutally
:08:39. > :08:42.murdered just over a year ago. We can't reveal her identity
:08:43. > :08:48.for legal reasons. Her brother was vulnerable,
:08:49. > :09:11.groomed by a man with He stole money from her
:09:12. > :09:14.brother before beating At the time, he was under
:09:15. > :09:18.the supervision of Working Links. He was known to the services
:09:19. > :09:29.for being very, very vulnerable. How it possibly took place in full
:09:30. > :09:32.view, I do not understand why there was no closer supervision that
:09:33. > :09:39.somebody picked up on this. Do you think if there was better
:09:40. > :09:43.supervision he'd still be alive? In cases like this, families
:09:44. > :09:51.are entitled to a summary of a probation service report
:09:52. > :09:55.into what happened. Something Sarah didn't know
:09:56. > :10:00.until we got in touch. It was the first I'd ever heard
:10:01. > :10:03.of the family having access to a probation report or even
:10:04. > :10:06.that there was a probation Working Links has told us it never
:10:07. > :10:13.withholds summary reports and it is the job of Devon
:10:14. > :10:16.and Cornwall Police to liaise The police told us they had no
:10:17. > :10:22.record of being notified Back in Plymouth, the family
:10:23. > :10:30.of Tanis Bandhari have also had It's just all really unclear,
:10:31. > :10:38.with just three pages. They're still waiting for access
:10:39. > :10:40.to the full internal probation service report
:10:41. > :10:44.into their son's death. It's just totally
:10:45. > :10:51.frustrating and upsetting. The emotional feeling
:10:52. > :10:53.that they are keeping information from you that should be out
:10:54. > :10:57.there for everyone to know. So Andrea Sharpe is taking her quest
:10:58. > :11:10.for answers to the top. I've never done anything
:11:11. > :11:11.like this before. She's meeting the Justice
:11:12. > :11:17.Secretary Liz Truss. I'm going to tell her
:11:18. > :11:20.what we've gone through over The meeting is over in 20 minutes,
:11:21. > :11:30.but there's progress. She said she's going
:11:31. > :11:40.to definitely look into it. She said she was
:11:41. > :11:42.shocked by the case. If I don't hear anything
:11:43. > :11:46.I will be banging on doors. The Ministry of Justice is currently
:11:47. > :11:49.reviewing the probation service. The aim ? to ensure there are no
:11:50. > :11:53.more victims like Tanis. For Andrea, its findings
:11:54. > :12:08.can't come soon enough. hope our friends will be there for
:12:09. > :12:12.us when we need them the most and that is exactly what happened for
:12:13. > :12:16.one Plymouth woman. We have the story of Pat Roberts who, after
:12:17. > :12:18.years of illness had her dearest wish granted, with more than a
:12:19. > :12:28.little help from her friends. So what we're going to do,
:12:29. > :12:33.we're going to go from a darker brown into a dark brown
:12:34. > :12:35.to a medium brown. What we normally do
:12:36. > :12:39.is we cover up the mirror. So this is going to be the last time
:12:40. > :12:43.that you see yourself like this. My husband's going
:12:44. > :12:44.to be really shocked. He's so used to seeing me
:12:45. > :12:47.with short hair now. He's always saying to me
:12:48. > :12:49.it doesn't bother him, Sometimes I look like
:12:50. > :13:02.I've got bald patches. But I know he loved my
:13:03. > :13:05.hair when it was long, I was 14 when we met but 16
:13:06. > :13:15.when we got together. One day we got talking,
:13:16. > :13:24.laughing and joking around I don't know whether I believe
:13:25. > :13:35.in love at first sight but if there's anything like that,
:13:36. > :13:43.that's what it would have been. When we first got together we knew
:13:44. > :13:47.we wanted children and we actually I've got Marshall and he's nine,
:13:48. > :13:59.and Phoebe who's coming up six, You know, rather look
:14:00. > :14:06.on the positives than the negatives. There's a lot of negatives already
:14:07. > :14:10.and we try to ignore that and have I found the lump when I was watching
:14:11. > :14:38.a film with my son and my hair I went to brush it away with my hand
:14:39. > :14:43.and I felt something hard and it was that hard I thought
:14:44. > :14:46.it was something down my top. And it was a lump and it was quite
:14:47. > :14:50.big and I don't know how I missed it and I thoughy,
:14:51. > :14:52."That's not right." I had just turned 26 and they said,
:14:53. > :14:57."It's almost impossible to get And then five days later,
:14:58. > :15:03.I had a call and it was And they literally jumped straight
:15:04. > :15:14.to it and told me it was cancer. My husband just sat there in shock,
:15:15. > :15:17.he was just speechless, It seemed like a lifetime that
:15:18. > :15:24.I was sat there and I was just holding her hand and out of nowhere
:15:25. > :15:29.I asked the question, When they said that,
:15:30. > :15:40.he just burst into tears. That makes me cry, knowing
:15:41. > :15:50.he was crying, bless him. I had to have my surgery first,
:15:51. > :15:54.then I had to go straightaway like three weeks after surgery
:15:55. > :15:56.to start chemotherapy, After that I went on to have
:15:57. > :16:06.radiotherapy, which was every day, I then went on to have my
:16:07. > :16:13.breast removed and my It was really hard, it was awful
:16:14. > :16:27.but I'm getting used to it now. So at the moment I've just
:16:28. > :16:30.had my second scan in a row that's come back clear of cancer,
:16:31. > :16:40.so I'm buzzing from that still. My hair's never been
:16:41. > :16:51.right since having it. and it's so thin so I would really
:16:52. > :16:59.love to have full hair again. I just feel so unfeminine
:17:00. > :17:02.and my husband's always trying to reassure me I look nice
:17:03. > :17:07.but I can't move past it. I should cry over the cancer,
:17:08. > :17:25.I'm crying over my hair. I decided that I really wanted
:17:26. > :17:32.to get into fitting the hair extensions for people with alopecia,
:17:33. > :17:36.cancer, and severe hair loss, and I wanted to help them
:17:37. > :17:44.and I thought there's got to be something out there that can give
:17:45. > :17:47.these ladies their hair back. I'm just going to measure
:17:48. > :17:49.this on the top. Because of how my hair
:17:50. > :17:52.is and how it's grown back, I'm not able to have your average
:17:53. > :17:56.hair extensions because it's so fine Instead of a wig, we just
:17:57. > :18:04.found a great alternative where we basically fit the hair
:18:05. > :18:08.ourselves and it's like having a wig but permanently
:18:09. > :18:14.attached to your hair. Well, Gemma was like offering it
:18:15. > :18:23.to me slightly cheaper but it's So I said, "Why don't we do
:18:24. > :18:34.a charity event and try to raise as much money as we can
:18:35. > :18:37.and hopefully you'll have enough to get your hair done
:18:38. > :18:39.and we can give the remaining Do you want to buy
:18:40. > :18:47.some raffle tickets? So I'm offering face painting,
:18:48. > :19:00.glitter tattoos, cupcakes and Gemma's doing haircuts
:19:01. > :19:06.and that for donations. All right, darling,
:19:07. > :19:11.is five minutes OK or...? We're going to have glitter
:19:12. > :19:28.everywhere today, aren't we? That's just from selling raffle
:19:29. > :19:31.tickets and, yeah... We're getting plenty of donations
:19:32. > :19:33.put in the bucket today so we should hit our target
:19:34. > :19:36.of ?900 no problem. We actually raised enough money
:19:37. > :19:40.so far to get the hair in so that's all done and she's booked
:19:41. > :19:58.in for Tuesday. This is the top piece
:19:59. > :20:01.we're going to fit now. We're going to line it
:20:02. > :20:07.up with your parting. Literally I feel like I've got loads
:20:08. > :20:34.of plaits at the moment, that's We've been waiting
:20:35. > :21:08.all day, haven't we? I thought she was one
:21:09. > :21:50.of the workers then! You can't even tell the other
:21:51. > :22:09.hair's under there. It's been a long time since I've
:22:10. > :22:23.seen her with hair and it's worth every minute of the waiting
:22:24. > :22:26.for three years. I mean, she was pretty before
:22:27. > :23:01.the hair but she looks amazing now The Isles of Scilly is one of the
:23:02. > :23:05.south-west's top tourism destinations but what happens when
:23:06. > :23:18.the island's population doubles for one day?
:23:19. > :23:37.I'm one of the boatmen in St Mary's Boatman Association.
:23:38. > :23:39.It's early July and the Isles of Scilly are preparing
:23:40. > :23:43.Zoe, did you take this booking here, three adults and two children?
:23:44. > :23:46.Three ships are coming in today, it's not our usual day,
:23:47. > :23:51.Harbour Master Dale Clark is preparing to welcome a very large
:23:52. > :24:04.If we know we have got 1,000 people coming ashore
:24:05. > :24:07.and they have not had lunch, then it's time to batten down
:24:08. > :24:11.We're ready to welcome all these people to Scilly this morning.
:24:12. > :24:15.A little bit cloudy at the moment, but I think we have had our rain
:24:16. > :24:18.and I think they are going to have a really nice day here,
:24:19. > :24:31.We used to get one cruise ship a year, but the numbers for tourism
:24:32. > :24:34.They've dropped dramatically over the last 35-40 years and we have
:24:35. > :24:36.built cruise tourism up to what it is today
:24:37. > :24:48.It's just before 9am and with the cruise ships safely
:24:49. > :24:57.at anchor, it's time to pick up the passengers.
:24:58. > :24:59.This is one of the biggest ones that comes in.
:25:00. > :25:01.With more than 1,000 people to off-load from this ship,
:25:02. > :25:04.the Magellan, alone, the boatmen have their work cut out
:25:05. > :25:07.to ensure that the tourists can make the most of the good weather.
:25:08. > :25:12.Finally, Steve's crew get to tie up alongside and they can
:25:13. > :25:24.100 years ago Scilly boasted a huge pilchard
:25:25. > :25:26.fishing fleet, but today, tourism is the archipelago's
:25:27. > :25:33.The islands now welcome around 15,000 cruise ship
:25:34. > :25:42.But the increasing popularity of cruise holidays brings with it
:25:43. > :25:43.questions about the impact on the environment, particularly
:25:44. > :25:47.from the diesel emissions from the vast ships' engines.
:25:48. > :25:50.But with as much as 80% of the local economy riding on tourism,
:25:51. > :25:58.it's no surprise that cruise ships are so welcome in Scilly.
:25:59. > :26:00.We're an area of outstanding natural beauty, so everyone from our harbour
:26:01. > :26:05.master and everything else, they've all looked at this.
:26:06. > :26:07.So we would not risk what we've got here,
:26:08. > :26:19.Welcome to Scilly and the sunshine, enjoy the day.
:26:20. > :26:22.With Steve and the boatmen running back and forth to the cruise boats,
:26:23. > :26:34.As I say we were ready for it, we knew they were coming,
:26:35. > :26:37.that's the key, as long as we are ready and we can
:26:38. > :26:50.The real jewel in the Scilly tourist crown has always been
:26:51. > :27:01.Most of our plants are tender because of Scilly's strange
:27:02. > :27:04.and unique climate, the Gulf Stream, the sea, mists, where
:27:05. > :27:07.we are in the ocean and so all those combinations make a garden that's
:27:08. > :27:09.completely different to anything in the world.
:27:10. > :27:11.As Mike prepares to welcome more visitors to the garden,
:27:12. > :27:13.one of Scilly's unique combinations will test even the stiffest
:27:14. > :27:28.The rain shower passes and the day is marching on,
:27:29. > :27:36.A normal cruise ship day you might get anything
:27:37. > :27:40.between 50 and 200 people, depending on the size of the ship,
:27:41. > :27:43.but today in total, just over 600 people.
:27:44. > :27:46.It's now nearly 4pm and Steve is making ready to take the last
:27:47. > :27:54.Yeah, we've moved a few hundred people what with
:27:55. > :28:02.Steve and the other boatman have actually ferried 10% of the islands'
:28:03. > :28:04.annual cruise tourists today and these visitors are increasingly
:28:05. > :28:10.People do not realise that these beautiful islands
:28:11. > :28:15.are here in the United Kingdom and when they find
:28:16. > :28:22.It's time for Steve to head back to port.
:28:23. > :28:25.But with Scilly pushing hard to attract more tourists,
:28:26. > :28:28.it surely won't be long before the next big cruise
:28:29. > :28:43.That is it from all of us at Inside Out. Join us next Monday at 7:30pm
:28:44. > :29:07.when we will have plenty more stories.
:29:08. > :29:09.Hello, I'm Riz Lateef with your 90-second update.
:29:10. > :29:11.Did some of President Trump's team collude with Russia
:29:12. > :29:15.The head of the FBI says they are investigating the claims,
:29:16. > :29:18.but says there's no evidence President Obama bugged Trump Tower.
:29:19. > :29:21.The Prime Minister will give the formal go-ahead for Brexit
:29:22. > :29:24.Theresa May will trigger what's known as Article 50,
:29:25. > :29:27.kicking off two years of divorce negotiations with
:29:28. > :29:31.Google has apologised for letting adverts appear next
:29:32. > :29:36.A number of big British companies like Marks and Spencer
:29:37. > :29:41.She was known as "The Forces Sweetheart" in World War Two.
:29:42. > :29:45.So where better to project a huge image of Dame Vera Lynn to celebrate
:29:46. > :29:50.The White Cliffs of Dover, of course.
:29:51. > :29:52.And the world's biggest flawless pink diamond has gone
:29:53. > :29:55.on display in London, before it's sold in