:00:05. > :00:14.Hello and welcome to the programme. Your stories from where we live.
:00:14. > :00:20.Here is what is coming up tonight. A harsher viewer warns of a cold
:00:20. > :00:24.calling computer scam. It is like having a thief sitting there in your
:00:24. > :00:34.kitchen waiting, just waiting for you to extract money from you. Nick
:00:34. > :00:38.from the Voice meets a young fan trying to come to terms with
:00:38. > :00:42.Tourette's. I do quite a lot of swear words and it can make you feel
:00:42. > :00:48.embarrassed sometimes. And we discover the extreme measures that
:00:48. > :00:53.were taken in the past to protect Brownsea. She would actually weighed
:00:53. > :00:55.out and overturn any boats and was even known to throw them into the
:00:55. > :01:19.sea. First, we spend our lives surrounded
:01:19. > :01:23.by technology but the truth is that few of us know how it works. Someone
:01:23. > :01:27.contact you and says your computer is at risk of a security breach,
:01:27. > :01:35.chances are you would want it fixed and you would probably pay for that.
:01:35. > :01:40.Last summer, Judy Brooks home was invaded. She wrote and told us about
:01:40. > :01:44.it so we sent in an expert to help. Strange things had been happening to
:01:44. > :01:50.Julie 's computer and she had a horrible feeling that someone was
:01:50. > :01:53.watching their every move. Everything had slowed up. To be
:01:54. > :01:57.honest, I have not dared come on it. This young man did say to me that as
:01:57. > :02:03.soon as I went on the computer, you would know. So I have not been on
:02:03. > :02:10.the computer. The most important thing on there that I really, really
:02:10. > :02:15.regret is losing my desktop picture. I had a friend who came and
:02:15. > :02:20.he was very talented and he sat on the other side of the kitchen and he
:02:20. > :02:24.drew all this area and this and I had it on there for four or five
:02:25. > :02:30.years, maybe. And it has gone. I am really sad about that. The only way
:02:30. > :02:35.I can really get rid of this feeling of being invaded and having a
:02:35. > :02:40.presence in the house, in that computer, is to get rid of it. I
:02:40. > :02:49.feel very apprehensive about computers now.
:02:49. > :02:57.Her problem started with a phone call from a man falsely claiming to
:02:57. > :03:01.be from Microsoft telling her she had not registered. I felt guilty
:03:01. > :03:06.because I had not registered. I was taken in and I said all right, I
:03:06. > :03:13.will get registered. She said —— he said we will get you up and then we
:03:13. > :03:18.will never hear from us again. So I did. And then I was approached by
:03:18. > :03:23.the phone again and they sort of gave me the impression that they
:03:23. > :03:28.were from the same people and it had been discovered that there was a
:03:28. > :03:34.virus on my computer and it was being used by criminals and it was
:03:34. > :03:39.vital that they should access it and discover what was going on. And
:03:39. > :03:44.then, of course, it meant many. I said no and I was quite cross. I
:03:44. > :03:51.said I am not. I have paid 300 in August. And now you want more money,
:03:51. > :03:57.no way. I suppose we had been talking for about two hours. It is
:03:57. > :04:01.incredible. He never stopped. And then he said, I must say, and he was
:04:01. > :04:04.very convincing and plausible, if you don't comply with this, we have
:04:04. > :04:12.the power to switch your computer off completely. She paid two bills
:04:12. > :04:17.for work she did not need and what was worse, work that could allow
:04:17. > :04:21.scammers to spy on her. We have heard of this one before and we have
:04:21. > :04:26.been notifying clients of this scam. It is well known, people pretending
:04:26. > :04:30.to be from Microsoft and saying that they have to register with Microsoft
:04:30. > :04:38.to gain extra support. And once they do that, the user X at —— ends up
:04:38. > :04:41.installing some software. Once the remote software is on the machine,
:04:42. > :04:50.they can gain access to the machine at any time. Anything and absolutely
:04:50. > :04:55.anything, it can be all your documentation, bank details,
:04:55. > :05:03.whatever you use your machine for. They can get access to passwords as
:05:03. > :05:05.you are logging into websites. It is the equivalent of opening up your
:05:05. > :05:13.front door and saying, , help yourself. We managed to track down
:05:13. > :05:19.the company to Calcutta in India. But by then the company had closed
:05:19. > :05:23.and moved on. It seems call centres like this are opening and closing
:05:23. > :05:27.all the time. Even in a house, you can buy a
:05:27. > :05:32.computer and a phone and do that, one person calling up, making calls
:05:32. > :05:37.after calls to just catch someone who can fall in the trap. When I
:05:37. > :05:40.spoke to people, they were —— there were mixed reactions. There were
:05:40. > :05:44.people that said it is wrong and they should not do it but they also
:05:44. > :05:49.shared experiences, they also shared experiences, they used to feel
:05:49. > :05:53.guilty when they used to call up somebody. And there were people who
:05:53. > :06:01.also said it is fine. I want money and I am getting paid. It is OK.
:06:01. > :06:09.People from the UK cheat us and we are treating them back. There are
:06:09. > :06:12.strange reactions. I am taken aback that these things are happening and
:06:12. > :06:17.people are cool with it. They don't find anything wrong with it. They
:06:17. > :06:19.don't think it is wrong. Krusha managed to persuade a former
:06:20. > :06:24.employee of a company like this to talk to us. I used to make 200 calls
:06:24. > :06:35.a day. I used to call people in the UK. Basically my job was to tell
:06:35. > :06:40.them to open the computer and show them the virus that they had. Then I
:06:40. > :06:43.had to transfer the call to my senior supervisor just to guide them
:06:43. > :06:48.forward and try to resolve the problem that they had in their
:06:48. > :06:52.computer which was actually nothing. I would call up the customer, they
:06:52. > :06:59.would pick up the call and I would say, excuse me, sir, you have some
:06:59. > :07:09.malicious files. After that, I guess he knew about the process and he
:07:09. > :07:15.was, how the use —— how do you sleep at night and I had to hang up the
:07:15. > :07:19.call. I was thinking about the same thing.
:07:19. > :07:27.I realised that it is a scam and it is not really done. From my part, I
:07:27. > :07:31.realise it was really wrong. When somebody is doing something like
:07:31. > :07:34.that, they make it sure that they make it worth believing. They
:07:34. > :07:39.actually scare you and they actually make them see things so they feel
:07:39. > :07:45.that is the virus. And they make you pay for those errors which are
:07:45. > :07:48.actually not a virus. Back in Romsey, our computer technician
:07:48. > :07:54.revealed exactly what was done to the computer. I can already see
:07:54. > :07:56.there are a number of different antivirus programmes that have
:07:56. > :08:03.recently been installed on there and this probably it explains why the
:08:03. > :08:09.machine is running so slowly. They are conflicting with each other.
:08:09. > :08:13.What I have also noticed it down on the bottom, where the clock is,
:08:13. > :08:18.there is another piece of software, you can see it if I hover over, this
:08:19. > :08:22.is a piece of remote control software, it notifies third parties
:08:22. > :08:24.when you are connected to the machine and allows people to
:08:24. > :08:32.remotely connect back onto your machine. It is a very bad experience
:08:32. > :08:35.and what I am concerned about is that other people, vulnerable like
:08:36. > :08:43.me, living on their own, my age group, are going to be similarly
:08:43. > :08:48.sweet talked or mesmerised or hypnotised by this firm. But at
:08:48. > :08:55.least there is one piece of good news.
:08:55. > :09:01.Matt has found the precious picture Julie thought she had lost forever.
:09:01. > :09:08.There it is, lovely. Thank you. You're welcome.
:09:08. > :09:14.And if you have been caught out by scammers or you have got a story to
:09:14. > :09:22.tell, drop me an e—mail. The address is on the screen. Next, he says
:09:22. > :09:26.music is his medication. Nick Tatham from Dorset has Tourette's but his
:09:26. > :09:30.recent appearance on a TV talent show raised awareness of and often
:09:30. > :09:34.misunderstood condition. We thought we would give him the Voice to
:09:34. > :09:49.explain a little more. My name is Nick Tatham and you might
:09:49. > :09:58.remember me from the Voice back in spring.
:09:58. > :10:02.Sadly, I did not get through but what I did do was raise awareness
:10:02. > :10:06.about Tourette's, a syndrome I have which causes the body to make
:10:06. > :10:09.involuntary noises and movements. And it seems like I am not the only
:10:09. > :10:22.one who wants to talk about Tourette's. When I first saw him on
:10:22. > :10:28.the Voice, I thought that he was amazing. Spencer is eight years old
:10:28. > :10:43.and was diagnosed with threats a year ago. I do quite a lot of swear
:10:43. > :10:54.words. It is basically swearing. BLEEP. I stick my fingers up, which
:10:54. > :10:57.is basically another one. BLEEP you are BLEEP.
:10:58. > :11:05.It can make you feel so embarrassed sometimes. I am travelling from my
:11:05. > :11:10.hometown in Dorset to meet Spencer in Oxford and share my experiences
:11:10. > :11:18.of living with Tourette's. I think that you can tell me a bit about how
:11:18. > :11:24.to handle ticks. That would be good advice for me.
:11:24. > :11:32.Being on the Voice was not the first time I have been on TV. This was me
:11:32. > :11:35.at home on inside out back in 2005. I was 21 and really struggling with
:11:35. > :11:42.the condition that I have now learned to live with.
:11:42. > :11:48.This is bizarre. It is coming out wrong. Sorry.
:11:48. > :11:59.I was also taking medication and lots of it. Now, music is my
:11:59. > :12:02.medicine and I don't take any pills. Tourette's typically start in
:12:02. > :12:06.childhood and for about half of children, it continues into
:12:06. > :12:10.adulthood. Spencer lives with his mum, dad and
:12:10. > :12:17.little brother. I have come to meet them all and maybe even sing with
:12:17. > :12:24.them. If they are not careful! Hello, how is it going? Hello.
:12:24. > :12:27.Over 300,000 people across the country deal with threats every. .
:12:27. > :12:36.Those sick then so was diagnosed just 12 months ago, he has had the
:12:36. > :12:39.symptoms for over two years. Spencer 's Tourette's started pretty much
:12:39. > :12:46.overnight. That was a real shock for the factory. —— for the family. He
:12:46. > :12:51.started making these little snorting noises and I was thinking, what is
:12:51. > :12:55.that noise? He said I don't know why I am making the noise. It seemed to
:12:55. > :13:06.be from that moment on, he was just doing these things. It is not really
:13:06. > :13:13.a nice feeling. But you can't really stop doing stuff at first. You just
:13:13. > :13:18.think, why am I doing this? I have a song called different. When I was
:13:18. > :13:25.your age, I wrote this song. And BLEEP having Tourette's.
:13:25. > :13:34.My ticks started when I was 11. It is not known exactly why Spencer
:13:34. > :13:42.swears when he ticks. I insert the police cars quite a
:13:42. > :13:54.lot. And I insult cars and some people quite a lot. I don't like
:13:54. > :13:59.sweating in people 's faces, it feels like I am being mean to them
:13:59. > :14:06.but I am not. I find it hard to explain myself. It is hard. BLEEP
:14:06. > :14:09.BLEEP. It appears this little boy is
:14:09. > :14:23.naughty, get to know him it's a tick. What do you think of that?
:14:24. > :14:27.Spencer's form of Tourette's is rare. 90 per cent of people with the
:14:27. > :14:37.syndrome don't have swearing tics What happened with the dinner lady?
:14:37. > :14:44.I swore in her face. She said excuse me, I said I had a problem, I said I
:14:44. > :14:49.had ticks, and then she had a chat with my teacher. It is really
:14:49. > :14:53.difficult hearing this because it takes me back to my childhood and
:14:53. > :15:04.bits of that of a knot in my stomach. He is a brave little kid. I
:15:04. > :15:09.am very impressed. ?NEWLINE One of the things Spencer finds difficult
:15:09. > :15:12.is going out in public. Today I'm joining him and his dad on a trip
:15:12. > :15:26.into town. Do you have any advice? To improve
:15:26. > :15:29.what we can do for Spencer. Just be there for him as much as possible.
:15:29. > :15:35.Grin and bear that for now. It does get easier.
:15:35. > :15:39.I was prescribed loads of pills when I was in my teens but the medication
:15:39. > :15:42.didn't suit me. Eventually, I got help at Great Ormond Street
:15:42. > :15:49.Hospital, which is where Spencer will be going too.
:15:49. > :15:55.We've literally just been referred. I do not know how long it will take.
:15:55. > :16:01.I highly recommend it. Definitely. It is a good one. Definitely a good
:16:01. > :16:06.place to go and get some help and more information and help and advice
:16:06. > :16:14.and stuff. He will learn to deal with it in the years to come.
:16:14. > :16:18.I promise it does get easier. A few weeks later Spencer and his
:16:18. > :16:22.family are off to London for their first appointment at Great Ormond
:16:22. > :16:40.Street. I'm really looking forward to
:16:40. > :16:45.getting help. BLEEP. I have been waiting today for a long time. Since
:16:46. > :16:49.I got diagnosed. Ah don't sit there, no, no, no.
:16:49. > :16:52.Train journeys like this are especially difficult for Spencer —
:16:52. > :17:06.he really struggles to hold in his tics. I am trying to hold my breath
:17:06. > :17:21.so I do not take. Because it is packed. No, no, no, no. That is
:17:21. > :17:26.exactly what I didn't want to do. BLEEP.
:17:26. > :17:31.It's taken the family months to be referred to Great Ormond Street
:17:31. > :17:34.Hospital. The reason it's taken so long to get
:17:34. > :17:42.an appointment because of funding, correct help. —— is because of
:17:42. > :17:48.course, someone has 26 the bill. Our GP feels it is time that Spencer
:17:48. > :17:52.comes to Great Ormond Street Hospital it is just a long journey
:17:52. > :17:57.and a long battle to try and get the correct help that you think you
:17:57. > :18:00.need. Spencer's consultant is Doctor Tara
:18:00. > :18:09.Murphy. Tourette's is a neurological
:18:09. > :18:15.condition — the brain has a hiccup. It is something the child can help,
:18:15. > :18:19.swelling, gestures and words are more common in boys than girls and
:18:19. > :18:22.tends to come and go and wax and wane over time.
:18:22. > :18:25.There's no miracle cure, but the good news is Spencer's been signed
:18:25. > :18:29.onto an eight week group—therapy course.
:18:29. > :18:40.It's been two years of hard work, peace of mind. The help that we can
:18:40. > :18:46.get no is not just a short—term thing. In two, three, four years
:18:46. > :18:50.time, as Spencer gets older, things will change at the help will still
:18:50. > :18:56.be there. That gives us great peace of mind.
:18:56. > :19:05.I think my future is good now. Worse if they hadn't seen me.
:19:05. > :19:12.I'm BLEEP drunk, I'm pregnant etc. Spencer in my opinion is, the best
:19:12. > :19:16.we can. —— Spencer is the most wonderful little boy in the world. I
:19:16. > :19:19.love him to bits. We have come on a journey with him and we will carry
:19:19. > :19:29.on with that journey the best we can.
:19:29. > :19:34.Finally tonight, can you believe it is 50 years since Bryn Sea Island
:19:34. > :19:40.was opened the public? No, we think of nothing about jumping on a ferry
:19:40. > :19:50.and spending the day in one of the soap's gems. You were not always
:19:50. > :19:53.assured of such a warm welcome. Back in 1962, the future of the
:19:53. > :19:59.remarkable property hung in the balance. And I went here in Poole
:19:59. > :20:07.Harbour. The former owner was a close who barred visitors for more
:20:07. > :20:11.than three decades. What happens next? Now that Mrs Bonham Christie
:20:11. > :20:17.has died there cannot be many people who want to live in a castle with 42
:20:17. > :20:22.bedrooms. Alternatively, it would make an ideal site for a holiday
:20:22. > :20:26.camp. Rainsy was passed to the National trust and visitors have
:20:26. > :20:33.been positively welcomed here ever since. How did merely Bonham
:20:33. > :20:38.Christie keep people away from the island? We have stories of
:20:38. > :20:42.patrolling the beaches with the shot gun, but she also employed a
:20:42. > :20:45.bodyguard who was a female from Denmark who would actually weed out
:20:45. > :20:49.and overturn the boards of anyone approaching the island and was even
:20:49. > :20:52.known for throwing people into the sea. The real—life Amazon.
:20:52. > :20:55.No wonder local children's author Enid Blyton called it 'keep away
:20:55. > :20:58.island'. Some of the curiosities have become fixtures. The peacocks,
:20:58. > :21:06.for example. But the island has lost a lot of the wild undergrowth which
:21:06. > :21:10.covered it 50 years ago. This is Bonham Christie 's contribution was
:21:10. > :21:15.to hand back the grounds of the islands to nature. The whole area
:21:15. > :21:19.would have been covered with rhododendron, and where it is so
:21:19. > :21:24.dense and thick it means nothing else can grow through. The first job
:21:24. > :21:28.was to clear that so we can see the island and enjoy the open space. We
:21:28. > :21:32.can hear 18 saw no. The island is more than 500 acres in
:21:32. > :21:38.size, some of it tricky to get to, and it seems that every bit of it
:21:38. > :21:44.has a story to tell. There is quite a bit of history to this side of the
:21:44. > :21:49.island. Obviously, this is the flat is pointed the A1, the best place to
:21:49. > :21:54.camp. This is where Baden Powell that his first experimental camp.
:21:54. > :21:57.They were not kicked off? It was unusual, but she allowed the to come
:21:57. > :22:00.account. Around the corner, an idyllic beach
:22:00. > :22:04.and another chapter of Brownsea's history. Here in 1853 William Waugh
:22:04. > :22:12.and his wife Mary made a discovery that was to change their lives. She
:22:12. > :22:16.got her umbrella stuck in the sand on the beach, and when she pulled it
:22:16. > :22:20.out she saw Clayson the very quickly but the island and set off to make
:22:20. > :22:24.their millions by producing fine china. The obviously needed
:22:25. > :22:32.somewhere to how is the workers, saw many land was erected. How did the
:22:32. > :22:36.business go? Not well. Unfortunately the clay was not as good as they
:22:36. > :22:41.thought and it was used for sewage pipes and bricks and we actually
:22:41. > :22:46.went bankrupt. Where is merely a land, then? It is gone, in 1962 the
:22:46. > :22:50.cottages were still standing but it was not safe to keep them that we
:22:50. > :22:54.saw there were controlled explosions and that is why you cannot longer
:22:54. > :22:59.see the village. If footprint was here and over the next few years we
:22:59. > :23:01.will be working hard to open up many lands to tell the story.
:23:01. > :23:04.Sadly for the Waugh's, Brownsea was their downfall. But others have
:23:04. > :23:07.fared better on the island. Built on the foundations of a modest
:23:07. > :23:10.Tudor blockhouse, Brownsea castle was embellished over four centuries
:23:10. > :23:17.until newly fitted electric lights caused a devastating fire in 1891.
:23:17. > :23:21.After a total rebuild, the castle was sold to the Van Raalt family,
:23:21. > :23:24.who held high society parties. The Van Raalt's friends included
:23:24. > :23:31.Lord Baden Powell and Marconi, who entertained guests with his wireless
:23:31. > :23:34.sets. Brownsea was in its heyday. But in 1927, when Mary Bonham
:23:34. > :23:39.Christie moved in, the great building followed the rest of the
:23:39. > :23:42.island into decay. In 1962 the National Trust leased the crumbling
:23:42. > :23:45.castle to the John Lewis Partnership, who set about
:23:45. > :23:55.renovating it once again, this time as a private hotel. It was in a bad
:23:55. > :23:58.state of repair, part of the roof was missing and the tree was going
:23:58. > :24:04.in the centre of the building. Over the years what we have done is taken
:24:04. > :24:11.each room in town and renovated it to a modern—day standard. Who stays
:24:11. > :24:13.here? The castle is available to John Lewis employees, or partners
:24:13. > :24:16.the call ourselves. People like Desmond, who's stayed
:24:16. > :24:26.here almost every year since his first visit in the early 60s. Many
:24:26. > :24:29.rooms were pretty basic, you ran the water for the bath and it was a deep
:24:29. > :24:34.brown colour and the food was not terribly hot, we had a series of
:24:34. > :24:38.cooks who were doing their best, the children were given the free rein
:24:38. > :24:42.and went off and met their friends and no doubt got up to all sorts of
:24:42. > :24:44.mischief which mum and dad did not know about. It feels like a blatant
:24:44. > :24:48.come to life. Like every good castle, it has a few
:24:48. > :24:55.ghost stories. Mrs Bonham Christie slept in room 38, which is where I
:24:55. > :24:59.found paranormal author Neil Spring. All manner of strange things have
:24:59. > :25:02.been reported in this castle including strange disembodied
:25:02. > :25:06.voices, lists going up and down all on their own and a record player
:25:06. > :25:09.which somehow was playing itself even when it was unplugged. Dot—mac
:25:09. > :25:14.Ghosts or not, Brownsea is certainly rich with echoes of the past.
:25:14. > :25:22.In 1964, while the harbour was being dredged, an iron age log boat was
:25:22. > :25:27.found and brought to the surface. The boat is over 2,000 years old and
:25:27. > :25:30.it's now on display in Poole Museum. Building it would have been a
:25:30. > :25:33.skilled job — the question is, how did it handle on the water?
:25:34. > :25:36.We're about to find out, because Brownsea Head Ranger, Reuben
:25:37. > :25:46.Hawkwood has led a project to build a new log boat and it's ready to
:25:46. > :25:51.launch. It took two solid weeks of work by visitors to the island,
:25:51. > :25:55.staff and volunteers and residents, we felt the tree, had it in the
:25:55. > :26:03.wetlands and people could come up and join in and to chip away at the
:26:03. > :26:08.word. This is a baby version but it is really lovely to see a tribute to
:26:08. > :26:13.this kind of dialogue box, which is a special thing. The original one
:26:13. > :26:18.had some interesting modifications didn't it? Instead, it has some
:26:18. > :26:26.quite detailed carvings inside and also underneath the home of the boat
:26:26. > :26:29.it had a line card underneath. We do not know what the function is but it
:26:29. > :26:34.might have been a kind of showing off then, to look more like the more
:26:34. > :26:39.sophisticated kind of boards around at that time. The equivalent of a
:26:39. > :26:46.hot hatch or you go faster straight. And it might have been. .
:26:46. > :26:49.Well the big moment arrived and Reuben invited me to join him for
:26:49. > :26:52.the maiden voyage. After a stunningly successful launch
:26:52. > :26:56.we went for a cautious jolly into the harbour. Reuben thinks this is
:26:56. > :27:00.only the second log boat on these waters in 2,000 years. We returned
:27:00. > :27:09.triumphant — but as they say, pride comes before a fall! Oh well, still
:27:09. > :27:15.a pretty good achievement for a 2,000 year old design.
:27:15. > :27:20.Today Brownsea is a peaceful destination and a haven for
:27:20. > :27:22.wildlife. The lagoon is one of the best places in the country for bird
:27:22. > :27:26.watching. Lady Bonham Christie was the last in
:27:26. > :27:35.a succession of private owners, each with their own vision of an island
:27:35. > :27:40.paradise. People came here to get away from it all, but now everybody
:27:40. > :27:45.can enjoy it. Absolutely and that is what is important for us. For me it
:27:45. > :27:55.is views like this that bring it to life. That was Tom reporting. Far
:27:55. > :28:00.more to Brownsea than just red squirrels and they did that. That is
:28:00. > :28:04.ever this week. Goodbye. Just before we go, thank
:28:04. > :28:09.you for getting in touch about last weeks programme. On the subject of
:28:09. > :28:12.pressures on accident and emergency, Rachel Slade said stop winning the
:28:12. > :28:21.end that might be elderly. She wrote:
:28:21. > :28:32.and on a lighter note about laughter you were, Ben Carmichael tweeted:
:28:32. > :28:39.keep your tweets and e—mails coming. Next week, radishes, rhubarb and
:28:39. > :28:44.Romans. The Oxfordshire allotment holding the key to a forgotten past.
:28:44. > :28:48.Clearly it was a place of significance with a lot of Roman
:28:48. > :28:52.activity. You cannot kick the ground without potsherds coming up. The
:28:52. > :28:54.Romans were here and did a lot of things that we did not know about.