:00:00. > :00:00.Hello from the Somerset Levels, where we are investigating whether
:00:00. > :00:12.the Environment Agency broke a promise to try and stop all this
:00:13. > :00:16.happening again. A year ago, this businessman was led
:00:17. > :00:20.to believe the dredging of the rivers around him would take place
:00:21. > :00:24.as soon as possible. Where have the Environment Agency
:00:25. > :00:29.been in all this? In an office somewhere. You haven't seen them?
:00:30. > :00:37.No, not at all. Also tonight, a scheme to bring
:00:38. > :00:42.together warring neighbours. We have had many times when victims and
:00:43. > :00:46.offenders have shaken hands, have not realised how their behaviour
:00:47. > :00:50.affected other people. And the woman from Somerset trying
:00:51. > :00:58.to win back her 10th World Darts Championship. I would like to make
:00:59. > :01:01.it ten, that would be fantastic I think there might be a few tears if
:01:02. > :01:11.I did that. I'm Alastair McKee and this is
:01:12. > :01:14.Inside Out West. Here on the Somerset Levels, they're
:01:15. > :01:18.used to flooding. But after the exceptional floods of a year ago,
:01:19. > :01:21.described at the time as a one in 100 year event, those living and
:01:22. > :01:27.working here were promised real help. But just over 12 months later,
:01:28. > :01:36.here we are again. So what's happened?
:01:37. > :01:51.Rein and storm force winds caused widespread disruption. Homes and
:01:52. > :01:54.businesses are flooded. The floods are back. Thousands of acres of
:01:55. > :01:58.farmland, roads and livelihoods are under water, again. A combination of
:01:59. > :02:00.heavy rain and high tides have devastated great swathes of the West
:02:01. > :02:04.Country. Somerset has been particularly badly hit. We've been
:02:05. > :02:08.here before, so why has it happened again? And could all this have been
:02:09. > :02:14.prevented? Historically, the Somerset Levels have always flooded.
:02:15. > :02:17.It's not surprising, seeing as most of the area is not much higher than
:02:18. > :02:20.sea level. But it's always been managed. Most farms have drainage
:02:21. > :02:26.systems around them, which the farmer is responsible for
:02:27. > :02:30.maintaining. Those drains lead into larger channels and all that water
:02:31. > :02:33.ends up in larger channels, such as the River Parrett or Tone, but take
:02:34. > :02:38.a look at this. Something's obviously not working. This field is
:02:39. > :02:44.normally full of hay. James Winslade's family have been farming
:02:45. > :02:49.this land for 150 years. This is the third flood they've experienced here
:02:50. > :02:58.in living memory. And all of these have happened since 2000.
:02:59. > :03:03.Which bits are your land? My land is over there, most of the farm is
:03:04. > :03:09.flooded, but this is where the Tone meets the Parrett. But as the Tone
:03:10. > :03:15.and that is the Parrett, it is like a motorway. When you have it going
:03:16. > :03:20.down to one lane, you get a pile`up. This is where you have all the
:03:21. > :03:25.traffic, flowing out over the side because it can't get away. But on
:03:26. > :03:32.your land, but what needs to be gone within the next couple of weeks ``
:03:33. > :03:35.the water needs. Then it will be like last year all over again and
:03:36. > :03:42.there is no compensation. How much did you use `` blues last year? ``
:03:43. > :03:45.over 100,000. Historically the rivers have been dredged to maintain
:03:46. > :03:49.their capacity. The problem is, large stretches have been left to
:03:50. > :03:52.silt up by the Environment Agency, which has responsibility for their
:03:53. > :03:54.maintenance. Just over a year ago Chris Smith, the Chairman of the
:03:55. > :04:02.Environment Agency, made a commitment to James to change that,
:04:03. > :04:08.to start dredging again. What we need to do is find out here where
:04:09. > :04:12.the best places to dredge are going to be and then we can get on and do
:04:13. > :04:20.it. That will be as soon as possible. When? I would certainly be
:04:21. > :04:22.very disappointed if we were not seeing some improvement happening in
:04:23. > :04:30.the course of the next six months. 12 months on, how do you feel about
:04:31. > :04:37.things? Nothing has changed. We are back in the same situation, if not
:04:38. > :04:45.worse. Chris Smith, Lord Smith, said something would happen within six
:04:46. > :04:49.months. It was like the broadcaster BBC, nothing has happened. They did
:04:50. > :04:56.a so`called pilot dredge, if they're going to do it, they have to do it
:04:57. > :05:00.properly. In October, this digger was brought in to do a pilot dredge
:05:01. > :05:04.of parts of the rivers Tone and Parrett to see if it improved their
:05:05. > :05:07.capacities. The problem is, no one's really seen it do much. I don't
:05:08. > :05:11.think they really put enough effort into it. We have had the driest
:05:12. > :05:15.summer for years, know what in the river, the ideal time to get on and
:05:16. > :05:19.do it. They studied at the end of October, just when the rains
:05:20. > :05:22.started, they said they couldn't do it because the water was too high.
:05:23. > :05:25.And yet the Environment Agency knows dredging the rivers will have a
:05:26. > :05:28.significant impact on flooding. We've seen their own calculations in
:05:29. > :05:33.a report by the local drainage board. They say dredging the Parrett
:05:34. > :05:36.and Tone would "significantly reduce the duration and depth of flooding
:05:37. > :05:45.in the Curry, Hay, Salt and North Moors areas of the Levels." So why
:05:46. > :05:49.haven't they dredged the rivers Well, they say it's down to cost.
:05:50. > :05:54.Their estimates are between ?3 million and ?4 million to do the
:05:55. > :05:58.job. Money they say needs to come from the Government. But the
:05:59. > :06:03.Drainage Board has put the cost to the region of last year's floods at
:06:04. > :06:07.nearly ?10 million. We asked the Environment Agency for an interview
:06:08. > :06:11.and they agreed. They were due to meet us here today. But at the last
:06:12. > :06:18.minute, they contacted to programme to cancel. We're told this was an
:06:19. > :06:19.order that came from the top of the organisation. Finally, they provided
:06:20. > :06:46.a statement which says... The people here are becoming
:06:47. > :06:52.increasingly angry and fed up. They feel abandoned and ignored by the
:06:53. > :07:00.Environment Agency. And local businessman Neil Craddock's not
:07:01. > :07:04.prepared to wait for them to act. I met him at Burrowbridge and he took
:07:05. > :07:08.me along this stretch of the A3 1. Believe it or not, there's a road
:07:09. > :07:12.under here. My goodness, we have just arrived here on a tractor. What
:07:13. > :07:17.have you had to do here to keep the business going? At the moment, we
:07:18. > :07:22.are cutting down trees to enable us to increase the height of the bank
:07:23. > :07:29.to keep the water at the. The Poms are going. Last year we were wiped
:07:30. > :07:32.out. This year, we are intent on staying in business, that is why we
:07:33. > :07:37.have cut `` don't do all these links. Where is the Environment
:07:38. > :07:43.Agency and all this? In an office somewhere. Have you seen them two
:07:44. > :07:48.no, no. I had a text message from them last week, the sake they
:07:49. > :07:53.anticipate floods in this area. Although today they did help, they
:07:54. > :07:58.brought some sandbags. They used to dredge the rivers and this problem
:07:59. > :08:01.was not here. Twice in two consecutive years. You can't
:08:02. > :08:04.continue like this. They have to dredge the river. The Environment
:08:05. > :08:07.Agency has told us it hasn't got the money to dredge the rivers. So is it
:08:08. > :08:13.time for another organisation to step in? The Royal Bath and West
:08:14. > :08:16.Society has a plan. I met with its former Chairman, Edwin White to find
:08:17. > :08:20.out more. So, Edwin, your organisation has been involved in
:08:21. > :08:29.the drainage of this area for quite some time? It has. Over 200 years
:08:30. > :08:34.ago, the society was organising the drainage and drying up the schemes
:08:35. > :08:39.at that time. What are you make of the situation at the moment? It is a
:08:40. > :08:42.shambles. There isn't impasse, because the Government are not
:08:43. > :08:46.coming forward with money. So the society has come along with an
:08:47. > :08:51.honest broker to say, shall we raise money for the fighting fund to
:08:52. > :08:54.actually dredge the rivers and sort this out? For years, the people
:08:55. > :08:57.living and working on the Levels have been calling for the rivers to
:08:58. > :09:02.be dredged. The Environment Agency has admitted it would reduce
:09:03. > :09:05.flooding, but can't afford to do it. But for those living here who've
:09:06. > :09:08.lost millions, it would be a small price to pay if it helps to stop all
:09:09. > :09:23.this happening again. And BBC Somerset will be on the
:09:24. > :09:29.Levels tomorrow with a day of live programmes from Muchelney.
:09:30. > :09:44.Coming up... We're on the oche with the Somerset woman trying to win her
:09:45. > :09:53.10th World Darts title. 180! Next tonight, what happens when you
:09:54. > :09:56.fall out with the people next door? Evidence shows that unresolved
:09:57. > :09:59.disputes can leave you miserable, in fear and even lead to mental health
:10:00. > :10:02.problems. In Wiltshire, a new initiative has been launched to
:10:03. > :10:06.bring together warring neighbours. But will it work?
:10:07. > :10:10.As counties go, Wiltshire would appear a fairly peaceful place. Over
:10:11. > :10:13.the last decade, Wiltshire Police has issued a quarter of the
:10:14. > :10:20.anti`social behaviour orders that Avon and Somerset has. But Inside
:10:21. > :10:30.Out has uncovered some incidents that threaten Wiltshire's reputation
:10:31. > :10:34.for good neighbourliness. There were times when my son was lying in bed
:10:35. > :10:36.crying because of all the noise A recent report found Wiltshire Police
:10:37. > :10:39.has made little progress tackling anti`social behaviour, leaving
:10:40. > :10:44.victims at risk. We investigate how the failings have impacted on
:10:45. > :10:48.people's lives... You don't feel safe in your own nest. And if you
:10:49. > :10:52.don't feel safe in your own nest, then you're not safe anywhere. And
:10:53. > :11:00.ask whether a new initiative in the county can finally help warring
:11:01. > :11:05.neighbours. 14`year`old Teresa Vertannes, from Swindon, is in the
:11:06. > :11:09.middle of a dispute. She says she was walking her dog in a local park,
:11:10. > :11:20.when a girl in her neighbourhood threatened her with racist language.
:11:21. > :11:23.It happened, she called me a BLEEP, I turned around and said I was from
:11:24. > :11:30.England. She spat in my face. Normally, I would be tough and stand
:11:31. > :11:35.up for myself. But I didn't, because there were too many people crowded
:11:36. > :11:43.around me. The encounter has really knocked her confidence. You just
:11:44. > :11:47.don't want to go out and bump into them, if you think you see them you
:11:48. > :11:50.walk away. Hoping to help Teresa is Simon Evans, who's running a new
:11:51. > :11:58.scheme to bring together warring neighbours. It is a problem `` if
:11:59. > :12:02.there is a problem or conflict between neighbours, we sit around a
:12:03. > :12:05.table and discuss it and see what is the best way of resolving it. The
:12:06. > :12:08.Ministry of Justice is trying out these Neighbourhood Justice Panels
:12:09. > :12:16.in regions across the country, and Swindon is one of them. We have had
:12:17. > :12:20.many, many times when these offenders have shaken hands, even
:12:21. > :12:22.hugged, have not realised how their behaviour affected other people
:12:23. > :12:28.Teresa has received the date for her meeting, where she'll be helped to
:12:29. > :12:32.resolve the dispute. But what about the victims of nightmare neighbours,
:12:33. > :12:37.who need support but don't get it? Steven King's story starts more than
:12:38. > :12:46.a decade ago. He's still suffering the emotional scars today. When you
:12:47. > :12:52.go to bed, you feel stressed every night, because you know that you're
:12:53. > :12:56.going to wake up in the night, and somehow or other, you are going to
:12:57. > :12:59.be reliving what happened. Just before Christmas 2000, Steven found
:13:00. > :13:05.himself homeless with his eight`year`old son. They were put in
:13:06. > :13:10.a flat in Calne by Westlea Housing Association, now trading as
:13:11. > :13:18.Greensquare. That's when he encountered his nightmare neighbour,
:13:19. > :13:23.Robin Brindle. At night there was all sorts of shouting, swearing and
:13:24. > :13:26.banging going on. My son was petrified, unfortunately. There were
:13:27. > :13:30.times when my son lay in bed crying because of all the noise that was
:13:31. > :13:34.going on. There were times, to be honest, when I was lay in bed crying
:13:35. > :13:38.because of all the noise that was going on. Steven asked to be moved
:13:39. > :13:41.three times. But reprieve only came when his neighbour was sent to
:13:42. > :13:44.prison for unrelated offences. Little did he know, that worse was
:13:45. > :13:49.still to come. While in prison, Brindle said he would murder Steven
:13:50. > :13:52.on his release. I had a worker come out from Westlea Housing
:13:53. > :13:56.Association. He said, "I can't believe you're still here. Don't you
:13:57. > :14:00.know your neighbour's been threatening to kill you when he gets
:14:01. > :14:04.out of prison?" I said, "No, I don't. I don't know anything about
:14:05. > :14:07.it." I was very stressed and upset when I found out there had been
:14:08. > :14:11.death threats. I basically felt very insecure, that I wasn't safe. The
:14:12. > :14:14.authorities knew about the threats. But Steven still wasn't moved until
:14:15. > :14:17.after his neighbour was released from prison. Since then, Steven s
:14:18. > :14:23.discovered other tenants complained about their neighbour before he and
:14:24. > :14:27.his son moved in. Greensquare says it didn't even know that Steven s
:14:28. > :14:31.son would be living with him, and that it did eventually move them. It
:14:32. > :14:35.says it's investigated Steven's allegations with the help of the
:14:36. > :14:41.Housing Ombudsman, but was unable to conclude matters to Steven's
:14:42. > :14:47.satisfaction. Even so, he's never recovered, and has been left with
:14:48. > :14:52.mental health problems. You actually smell the smells that were there,
:14:53. > :15:01.you hear the voice that was there. You feel the fear. I haven't been
:15:02. > :15:06.able to work for over 12 years. I have no money, I have no quality of
:15:07. > :15:10.life. Steven has been diagnosed with post`traumatic stress disorder.
:15:11. > :15:15.Treating people with this condition is Dr Pat Frankish, who's a
:15:16. > :15:18.Consultant Clinical Psychologist. She says neighbours faced with
:15:19. > :15:29.ongoing disputes can be at risk from mental illness. Where there is a
:15:30. > :15:33.repeated threat from a neighbour, you are powerless to stop it and if
:15:34. > :15:38.you are powerless to stop it, it attacks your whole sense of who you
:15:39. > :15:42.are as a competent person. Once you are in that position, you can be
:15:43. > :15:46.left with post traumatic stress disorder. Steven's lost faith in his
:15:47. > :15:49.mental health trust, and refuses to be treated by them. He says they
:15:50. > :15:52.attended meetings where the threat to his life was discussed, but they
:15:53. > :15:56.didn't warn him. We asked Dr Frankish to review his case. I am
:15:57. > :16:00.surprised by the information that I've seen. They didn't warm him In
:16:01. > :16:05.my experience, they tend to be over cautious rather than under cautious.
:16:06. > :16:09.They may have known something more about the risky person and they may
:16:10. > :16:20.have thought it wasn't a serious risk, but it seems an odd decision
:16:21. > :16:24.to have made. Avon and Wiltshire Mental Health Partnership says it's
:16:25. > :16:29.tried to engage with him and has investigated all of the issues he's
:16:30. > :16:35.raised. It says it's not in the best interest of its service users to
:16:36. > :16:40.discuss cases in public. Back with Teresa, it's the day of
:16:41. > :16:48.her Neighbourhood Justice Panel The council hopes mediation will resolve
:16:49. > :16:54.her neighbour dispute. Hello. My name is Bridget and this is my
:16:55. > :16:59.colleague. We will be the panel this morning. The girl she says
:17:00. > :17:08.threatened her has arrived. It would be useful for our background
:17:09. > :17:11.knowledge how it came about, were you in the field with a group of
:17:12. > :17:21.friends? Who was in the field with you? My friends. One, too? Five
:17:22. > :17:31.? Teresa's not here to tell her side of the story, though. She's called
:17:32. > :17:36.in sick, but had already been feeling dubious about the process. I
:17:37. > :17:41.didn't go because I didn't want to be around her. I don't think it ll
:17:42. > :17:45.work. I think she'll get somebody else to start on me. Despite
:17:46. > :17:52.Teresa's absence, Swindon has successfully run more panels than
:17:53. > :17:56.any of the other trial cities. The scheme could soon be rolled out
:17:57. > :18:03.across the country. But what about Steven? Where is he left today?
:18:04. > :18:06.Wiltshire Police says a panel of professionals decided how best to
:18:07. > :18:09.manage the death threats. Since then, high`ranking officers have
:18:10. > :18:15.decided Steven is not a victim of hate crime. The force says it has
:18:16. > :18:20.clear processes to identify vulnerable victims, which are
:18:21. > :18:25.continually reviewed. But Steven is still fighting for justice on his
:18:26. > :18:29.own. I feel that before these organisations can get their act
:18:30. > :18:32.together, each and every one of them needs to have an acceptance that
:18:33. > :18:38.they have failed in many ways over the years. For me, I need an
:18:39. > :18:40.apology, I need to get treatment, and I need compensation for 13 years
:18:41. > :18:55.of my life. Now, in the world of darts she's
:18:56. > :18:58.known as the Golden Girl and not without reason: Somerset's Trina
:18:59. > :19:03.Gulliver has won the World Championship no less than nine
:19:04. > :19:08.times. But for the past two years, she's been knocked out. Now she s
:19:09. > :19:14.back and it's her dream to win the title.
:19:15. > :19:19.Trina Gulliver is aiming for the top she wants to win the Women's World
:19:20. > :19:31.Darts Championship for the 10th time. She might not have hit double
:19:32. > :19:40.top yet, but it is a great time to start. The title awaits. It is tens
:19:41. > :19:45.and it is nine titles for Trina Gulliver. But for the past two years
:19:46. > :19:48.the player nicknamed the Golden Girl has been beaten in the semifinals by
:19:49. > :20:04.one Anastasia Dobromyslova ` she's known as From Russia With Love. She
:20:05. > :20:06.has a dart at 88, for the match to knock out Trina Gulliver in the
:20:07. > :20:20.semifinals. Trina Gulliver goes out. Trina Gulliver's darts take her all
:20:21. > :20:23.over the world, but when she is not on her travels she's at home in
:20:24. > :20:34.Cheddar with her civil partner, Sue, also a top darts player. Mum and dad
:20:35. > :20:40.used to run a pub and I threw my first dart at the age of two stood
:20:41. > :20:45.on a stool. At the age of 14, I was spotted in a tournament and at the
:20:46. > :20:48.age of 18 I moved into the senior side and then I got selected for
:20:49. > :20:58.England. Trina has won more titles than any other female darts player.
:20:59. > :21:02.These are just a small collection. I have got hundreds, so these are all
:21:03. > :21:11.from the Dutch open, various tournaments, singles and pairs.
:21:12. > :21:16.These are my BBC sports awards. That is Sports Personality of the Year in
:21:17. > :21:23.the Midlands. This is my 50 caps for England. Could do with a better
:21:24. > :21:31.photo in that. This is my favourite, won it in 2001, the first women s
:21:32. > :21:36.World Championship. I won it three times on the trot, so I got to keep
:21:37. > :21:39.it. It's not only trophies, Trina has been honoured with an MBE for
:21:40. > :21:48.her contribution to women's darts and for her extensive charity work.
:21:49. > :21:55.It is a massive honour. I go shortly to get my medal. At Buckingham
:21:56. > :22:00.Palace. I am really looking forward to that. By 2011, Trina had won the
:22:01. > :22:03.World Championships nine times. But in the run up to the 2012
:22:04. > :22:14.competition, her mother Muriel became very ill. Me and my mum were
:22:15. > :22:22.very close. She was very proud of me, she was always telling me that.
:22:23. > :22:27.I was due to play at Lakeside, she said wherever I am at that point in
:22:28. > :22:38.time, you must go and play, you must go and try and defend it or get it
:22:39. > :22:46.back. You must go. I said, OK, mum. She died on January five, 2012. On
:22:47. > :22:54.her request, two days after, I was down at Lakeside, trying to play. It
:22:55. > :22:58.was very difficult. It will be dedicated to her if I get it back.
:22:59. > :23:04.Trina lost in the semifinals to Anastasia Dobromyslova and then lost
:23:05. > :23:15.to her again in 2013. Now, Trina is going all out to bring the cup back
:23:16. > :23:19.home to Somerset. While her partner Sue is busy working at Axbridge Post
:23:20. > :23:29.Office, Trina is at her local, The Riverside Inn, training relentlessly
:23:30. > :23:34.to regain the world title. She has been practising pretty well. She has
:23:35. > :23:40.had a good year. I am quite happy with my form. Nine times world
:23:41. > :23:46.champion, she will be brilliant she will win. She is here everyday
:23:47. > :23:51.practising. She has a few games to play before she gets close to the
:23:52. > :23:56.finals. We think she's got it and we believe she can do it this time
:23:57. > :23:59.round. Mac I hope to get it back. I hope make it ten. There may be a few
:24:00. > :24:10.tears if I do that. It's the first day of the World
:24:11. > :24:18.Championships in Surrey and Trina has learned that she is to play in
:24:19. > :24:23.the opening match. Nervous. It is good to feel nervous, I would be
:24:24. > :24:29.more worried if I wasn't. Once I get in and see how I am throwing and
:24:30. > :24:37.everything it. To come together If you go on rankings, Igor the number
:24:38. > :24:46.one seed, I am number two seed. And then it's probably Anastasia
:24:47. > :24:49.Dobromyslova. There is no easy game, they have all earned their place to
:24:50. > :24:52.be there, it is a very strong field. Practising alongside Trina is her
:24:53. > :25:00.opponent in the first round Tamara Schurr from the Netherlands who is
:25:01. > :25:03.making her debut at Lakeside. She's a good player, I will have to play
:25:04. > :25:13.my game to beat her. I will have to play my best. I have put my lucky
:25:14. > :25:21.socks on. And my lucky pants. Hopefully, it will all go well.
:25:22. > :25:30.Let's do it. Ladies and gentlemen, this is the 2014 World Championships
:25:31. > :25:36.here at the Lakeside. We introduce first the reigning Dutch open
:25:37. > :25:41.champion, she is five times world Master, nine times Lakeside world
:25:42. > :25:58.champion, it is the Golden Girl Trina Gulliver.
:25:59. > :26:04.We now bring a Dutch international, a current European Cup champion and
:26:05. > :26:15.the reigning French Open champion, it is Tamara Schurr.
:26:16. > :26:28.Thank you. First leg. Game on. She has been beaten in the semifinals at
:26:29. > :26:38.2013, but very much comes to Lakeside this year thinking about
:26:39. > :26:42.the title. He is Sue, Trina's Y I always get nervous and frustrated.
:26:43. > :26:47.People have often said to me, why don't you smile? It looks like you
:26:48. > :26:49.are angry. It is not something I do deliberately, it is just my focus
:26:50. > :26:58.and my concentration. After winning the first leg, and
:26:59. > :27:12.much to everyone's surprise, Trina's game slips. To darts, a double top.
:27:13. > :27:18.How about that? She needs this, Trina Gulliver. No finish from
:27:19. > :27:27.there. Her opponent takes full advantage.
:27:28. > :27:42.Brilliant, absolutely brilliant How about this? Tops, she needs. Tops
:27:43. > :27:47.she gets and an upset, then nine times champion has been beaten in
:27:48. > :27:56.round one, Trina Gulliver is out. I have no excuse. She played better
:27:57. > :28:00.than me and I played rubbish. It is a real shock, I am absolutely
:28:01. > :28:09.gutted. We have the Dutch open coming up, then I am off to see the
:28:10. > :28:18.Queen. That is something to look forward to, but also gutted. There
:28:19. > :28:21.you go, one of those things. That is just about all we have time
:28:22. > :28:31.for tonight. Do not forget that you can keep in touch on twitter or if
:28:32. > :28:33.you would rather send us an e`mail, the address is on the screen. Thank
:28:34. > :28:45.you for watching. Good night. Next week eight special programme
:28:46. > :28:50.focusing on energy. We look at the growing problem of power theft and
:28:51. > :28:52.we take a look at some of the ways you can cut your energy bill. In one
:28:53. > :29:06.year, I saved ?168. Hello, I'm Ellie Crisell with your
:29:07. > :29:10.90-second update. The PM has backed fracking. He's
:29:11. > :29:14.promised councils incentives if they let companies drill for shale gas.
:29:15. > :29:17.Critics have called the offer a bribe, but the Government claims the
:29:18. > :29:19.process will give us cheaper energy. More at 10pm.
:29:20. > :29:20.The biggest public inquiry