:00:12. > :00:14.Hello and welcome to Monday in Parliament, our look at the best
:00:15. > :00:17.of the day in the Commons and the Lords.
:00:18. > :00:21.MPs condemn the terrorist attack on a gay nightclub
:00:22. > :00:34.And we should go out proud and margin pride, hold hands with our
:00:35. > :00:39.loved ones, kiss them, stand up against the haters, the killers, the
:00:40. > :00:43.bigots. That attack shows there are still those out there who want to
:00:44. > :00:44.attack our hard-won right to peacefully coexist.
:00:45. > :00:46.How long does it take to answer the phone?
:00:47. > :00:49.Too long, when you're trying to contact Her Majesty's Revenue
:00:50. > :01:00.Not only do we know that customers were criticising us for the number
:01:01. > :01:01.of minutes they were waiting, but they were also criticising us for
:01:02. > :01:02.the music. Don't get left behind
:01:03. > :01:05.in the digital revolution. A peer says we've got to sharpen
:01:06. > :01:15.up our high-tech skills. I believe that universal literacy in
:01:16. > :01:17.digital things will be as important as basic literacy was in the
:01:18. > :01:21.industrial revolution. It's been called the worst mass
:01:22. > :01:25.shooting in recent US history. An American-born man who pledged
:01:26. > :01:27.allegiance to so-called Islamic State killed 49 people
:01:28. > :01:30.when he opened fire at a gay nightclub in Orlando, Florida,
:01:31. > :01:32.in the early hours of Sunday The gunman was then himself killed
:01:33. > :01:36.during a shootout with police as they broke into the club to
:01:37. > :01:40.rescue 30 people being held hostage. President Obama described it
:01:41. > :01:45.as an act of home-grown extremism, but said the gunman was inspired
:01:46. > :01:47.by information on the internet. A minute's silence for the victims
:01:48. > :01:55.was held in the Commons. The attacks in Orlando
:01:56. > :02:16.on Saturday night were utterly evil and the government
:02:17. > :02:18.condemns them completely. At least 49 people were murdered
:02:19. > :02:22.and a further 53 people injured, These people were enjoying a night
:02:23. > :02:28.out when the attacks took place. Our hearts go out to them,
:02:29. > :02:32.their families and their friends. This is the deadliest mass shooting
:02:33. > :02:36.in US history. It was an outrage committed
:02:37. > :02:39.to spread fear and born It is clear that such an attack
:02:40. > :02:44.has its roots in a twisted ideology which counts homophobia
:02:45. > :02:47.as a cornerstone of This was not just an act of terror,
:02:48. > :02:54.but an act of homophobic hatred. And I want to make clear to all LGBT
:02:55. > :02:57.people in Britain and around the world, that we will not tolerate
:02:58. > :03:03.such bigotry and violence. She has acknowledged quite rightly
:03:04. > :03:07.that homophobia, trans-phobia and hate appear to have played
:03:08. > :03:10.a key part in this attack So can I ask that she will be
:03:11. > :03:16.looking carefully at the threats from all sources to our own
:03:17. > :03:19.communities and that, Mr Speaker, not least due to the increase
:03:20. > :03:26.in hate crimes in this country in 2014/15, 5597 hate
:03:27. > :03:28.crimes against people because of their sexual orientation
:03:29. > :03:30.and 605 against people Every bit of hate we chip away
:03:31. > :03:35.and replace with love is helping So we must never forget that love
:03:36. > :03:40.wins, even in the end, even in dark, horrific times,
:03:41. > :03:44.and we should go out proud and marching pride,
:03:45. > :03:46.hold hands with our loved ones, kiss them, stand up
:03:47. > :03:53.against the hated, the killers -- stand up against the people who
:03:54. > :03:57.hate, the killers and the bigots and never forget
:03:58. > :04:00.the slaying of Orlando also many who have stood up bravely
:04:01. > :04:03.in the cause of equality and love May I commend the honourable
:04:04. > :04:07.gentleman for the remarks He has spoken movingly
:04:08. > :04:10.on this issue. As the first openly gay Conservative
:04:11. > :04:13.MP, may I welcome the absolute and total unanimity of this House
:04:14. > :04:16.today in sending a message of support and sympathy
:04:17. > :04:18.to the victims and the people of Orlando and may we hope that
:04:19. > :04:21.America is listening and fully understands the genuine nature
:04:22. > :04:27.of what we are trying to say. Mr Speaker, I am proud to be
:04:28. > :04:31.a member of the LGBT community. In years gone by and when I came out
:04:32. > :04:35.30 years ago, we used to be afraid of going into clubs and bars
:04:36. > :04:37.for fears of insults We had hoped that those days
:04:38. > :04:43.were long gone. But this attack shows
:04:44. > :04:45.there are still those out there who wish to attack
:04:46. > :04:48.our hard-won rights I'm sure the Home Secretary
:04:49. > :04:54.will understand that we need to know that the authorities will take
:04:55. > :04:58.particular protections to protect the LGBT community from homophobic
:04:59. > :05:03.attacks particularly during the Pride season
:05:04. > :05:05.which is about to come up A number of countries have sent
:05:06. > :05:14.messages of solidarity with the United States
:05:15. > :05:16.and the people of Orlando. But a number of those countries
:05:17. > :05:19.themselves have the death penalty for homosexuality and have arrested
:05:20. > :05:24.hundreds of people, including Egypt in the last two
:05:25. > :05:29.years, and Saudi Arabia. Isn't it time that all those
:05:30. > :05:34.countries that came into the 21st-century and recognised
:05:35. > :05:36.they have to match their words I'm a gay man and let's also
:05:37. > :05:42.an ambiguously what happened -- I'm a gay man and let us all say
:05:43. > :05:55.unambiguously It was a premeditated slaughter
:05:56. > :05:58.of gay people because they were gay, by a man who, we are told, had been
:05:59. > :06:02.outraged because he recently saw It was the worst mass killing of gay
:06:03. > :06:06.people in our lifetime. Would the Home Secretary agree
:06:07. > :06:08.with me that homophobia is not It is too often taught in homes,
:06:09. > :06:12.in-school classrooms and playgrounds So anyone who has ever winced
:06:13. > :06:20.when they saw two men kissing, muttered loathing when they saw two
:06:21. > :06:22.women holding hands and who has invoked God in justification
:06:23. > :06:24.for human prejudice, is complicit in creating a climate
:06:25. > :06:29.of poisonous intolerance. In my constituency of Ilford North,
:06:30. > :06:31.Muslims don't murder gay And I know that I speak on the half
:06:32. > :06:44.of all of the diverse faith communities in my constituency
:06:45. > :06:46.in sending our solidarity It seems to be a facet of our times
:06:47. > :06:51.that there is rising hate, discrimination and inflammatory
:06:52. > :06:52.language re-entering Can the Home Secretary say
:06:53. > :06:56.whether she has seen a poster that was circulated this afternoon
:06:57. > :06:59.by Leave.EU which sought to use events in Orlando
:07:00. > :07:03.for their own purposes. And will she join me in condemning
:07:04. > :07:07.this highly offensive I was shown a picture of this just
:07:08. > :07:13.before I came into this chamber. This is a terrible and horrific
:07:14. > :07:20.homophobic terrorist attack And I think attempts to link it
:07:21. > :07:25.into the issue of membership of the European Union should rightly
:07:26. > :07:28.be condemned on all There was also reaction
:07:29. > :07:34.to the Orlando killings over We are not, as we know only too
:07:35. > :07:40.well, immune from such atrocity and hate crimes from those
:07:41. > :07:42.who want to divide, not And we seek to create an environment
:07:43. > :07:48.where no sections of our communities are demonised or feel threatened
:07:49. > :07:51.or discriminated against. Since we recognise that
:07:52. > :07:54.if we can achieve that goal, it will encourage and deliver
:07:55. > :08:04.the tolerance and understanding of each other which is the hallmark
:08:05. > :08:06.of a stable, safe Earlier today, on Twitter,
:08:07. > :08:10.David Morgan said this. "If you're not gay, you might not
:08:11. > :08:14.know how rare it can be to feel To be gunned down in one
:08:15. > :08:19.of those is just terrific." And that's why today,
:08:20. > :08:21.my lords, members of my community Just as we did 19 years ago,
:08:22. > :08:26.when the Admiral Duncan This is an attack
:08:27. > :08:32.on our civilisation. That is what is at root,
:08:33. > :08:35.it is a hatred of our civilisation. And only when we get to the bottom
:08:36. > :08:39.of that with a united front against it, alongside
:08:40. > :08:41.all the security measures that need to be taken will we,
:08:42. > :08:43.it seems to me, really We must not match hatred
:08:44. > :08:48.with hatred. We must inform, we must
:08:49. > :08:51.educate but above all, we must make absolutely sure
:08:52. > :08:55.that this extremism is not represented as the extremism that
:08:56. > :09:01.comes from any religion or any theology or any community
:09:02. > :09:05.but we have the quiet determination to absolutely resist it and ensure
:09:06. > :09:09.that such actions Callers trying to get
:09:10. > :09:16.through to the tax office last year spent a staggering four million
:09:17. > :09:20.hours on hold - listening to streamed music while they waited
:09:21. > :09:24.for the phone to be answered. The Public Accounts Committee has
:09:25. > :09:28.been questioning officials from HMRC about whether,
:09:29. > :09:31.in the words of the song, HMRC's chief executive promised
:09:32. > :09:37.a much improved In 2015/2016, customers
:09:38. > :09:48.were on hold for four million And in fact, it's interesting
:09:49. > :10:02.the course according to a survey -- it is interesting, because
:10:03. > :10:06.according to a survey of the most streamed pieces of music
:10:07. > :10:09.during that time, number one was Uptown Funk by Mark Ronson
:10:10. > :10:12.and Bruno Mars and a second place We had a discussion on the committee
:10:13. > :10:17.as to what should be Things Can Only Get Better,
:10:18. > :10:29.Should I Stay Or Should I Go, or maybe Don't Leave Me This Way
:10:30. > :10:32.or one of my favourites, Debbie Harry's Hanging
:10:33. > :10:33.On The Telephone. So I don't know if you have any
:10:34. > :10:36.suggestions of what would be useful during those four million hours that
:10:37. > :10:39.people on hold should The serious point is that we don't
:10:40. > :10:44.want anyone to be listening to more music than two
:10:45. > :10:47.minutes from now on on, What we have been doing over
:10:48. > :10:56.the last year is significantly Funnily enough, we do listen
:10:57. > :11:02.to feedback very seriously and we picked up on our Twitter
:11:03. > :11:05.trend, and a lot of people So not only did we know that
:11:06. > :11:10.customers were criticising us for the number of
:11:11. > :11:13.minutes they were waiting, but they were also criticising
:11:14. > :11:16.the music so we did The National Audit Office has
:11:17. > :11:28.published a report The NAL are suggesting that
:11:29. > :11:36.for every ?1 you have cut, there has been a ?4 increase in time
:11:37. > :11:39.and money cost to customers. Do you think that it is right
:11:40. > :11:45.that the balance should be HMRC's chief executive said
:11:46. > :11:52.it was important to be transparent about the cost
:11:53. > :12:04.of reducing queuing times. You will eventually get to the point
:12:05. > :12:22.of our time... of people waiting. There is a model
:12:23. > :12:29.which is a Danish telephony engineer, Erlanger, which says what
:12:30. > :12:35.does it mean if you want to go to 90% in two minutes. And you end up
:12:36. > :12:41.with an equation. Mr Thomson has made a point about queueing and you
:12:42. > :12:44.could take all the customer service staff to far. But it would appear to
:12:45. > :12:53.me that we are not at that yet, based on these numbers. Agreed. I'm
:12:54. > :12:59.Cindy trying to make the point -- I am simply trying to make the
:13:00. > :13:06.point... My sample, if we were trying to answer 99% of calls in two
:13:07. > :13:13.minutes, we have 30% or 40% increase in costs. So there's a point at
:13:14. > :13:16.which... I think you have got the message from the committee that
:13:17. > :13:25.taxpayers don't want a maths lesson they just want... Absolutely. It
:13:26. > :13:30.needs to be better, we will make it better. I'm Cindy saying that I
:13:31. > :13:35.don't want my good friend on my left to get to a point where he is having
:13:36. > :13:43.to say there is a whole bunch of new problems. So Mr Thomson, you have
:13:44. > :13:47.pledged to do something about it, you have got your mathematical model
:13:48. > :13:50.and what you are saying is that hopefully taxpayers by next time
:13:51. > :13:54.will have a much better service? Absolutely.
:13:55. > :13:59.The European football championships, better known as Euro2016,
:14:00. > :14:02.got underway in France at the weekend.
:14:03. > :14:04.Much of the headlines however have,
:14:05. > :14:08.There were violent clashes involving rival England and Russian supporters
:14:09. > :14:10.before and after the game between the two
:14:11. > :14:13.At least 20 people were taken to hospital as a result
:14:14. > :14:17.French riot police used water cannon and tear gas to deal
:14:18. > :14:21.Two England fans were jailed for throwing bottles at police.
:14:22. > :14:24.In the Commons, the Home Secretary said the violence in Marseille
:14:25. > :14:32.The French authorities had to deal with trouble involving England
:14:33. > :14:34.supporters on Thursday, Friday and Saturday around the city
:14:35. > :14:37.and there were alarming clashes inside the stadium at the end
:14:38. > :14:41.The French and Uefa will rightly be asking themselves searching
:14:42. > :14:48.questions about how it was that segregation of fans
:14:49. > :14:50.within the Velodrome stadium broke down.
:14:51. > :14:53.There will be lessons to be learned surrounding the wider police
:14:54. > :14:56.operation and I am in no doubt that co-ordinated groups of Russian
:14:57. > :14:57.supporters bear heavy responsibility for instigating violence.
:14:58. > :15:00.However, Mr Speaker, we must also ensure that we have
:15:01. > :15:03.Some among the England contingent in Marseille behaved inexcusably.
:15:04. > :15:06.Anyone who has travelled to France in order to cause trouble has
:15:07. > :15:09.let down their nation, and does a disservice to all genuine
:15:10. > :15:25.She said such scenes must not be repeated.
:15:26. > :15:28.We have visited nearly 1400 people with a history of football related
:15:29. > :15:30.violence from travelling and an extension of the ban
:15:31. > :15:32.on alcohol sales around key matches announced
:15:33. > :15:35.Above all, I would appeal to the English and Welsh fans
:15:36. > :15:38.travelling to Lens this Thursday, Uefa has made it clear
:15:39. > :15:41.that the penalties for bad behaviour for individuals and for the teams
:15:42. > :15:45.I have every confidence the fans will respond in the right spirit
:15:46. > :15:48.and we can all get back to enjoying the tournament.
:15:49. > :15:52.The terrible scenes of violence in Marseille this weekend has soured
:15:53. > :15:55.what should have been a great celebration of football.
:15:56. > :15:58.As ever, the vast majority have been let down by a hard-core minority
:15:59. > :16:00.and their actions are even more inexcusable given the serious terror
:16:01. > :16:06.While the England fans are not blameless as the Home Secretary
:16:07. > :16:09.said, it is also the case that they were the subject
:16:10. > :16:15.And that there was severe failings inside the stadium and also
:16:16. > :16:25.You're watching our round-up of the day in the Commons and the Lords.
:16:26. > :16:33.Still to come: Members of the House of Lords elect their next Speaker.
:16:34. > :16:36.Will there be more lower cost homes to rent at the end of this
:16:37. > :16:39.Parliament than there were at the beginning?
:16:40. > :16:42.It was the question put to the local government minister, Marcus Jones,
:16:43. > :16:47.The Communities committee has been looking into the increase
:16:48. > :16:59.We had three people who have been homeless in the last session.
:17:00. > :17:03.I asked them at the end what one thing could be done to actually
:17:04. > :17:07.improve things for homeless families and they all said build
:17:08. > :17:11.some more social rented housing, council housing.
:17:12. > :17:18.What is your response to that and are we likely at the end
:17:19. > :17:20.of the Parliament to see more social rented housing
:17:21. > :17:26.What I would say is that we are spending ?1.6 billion during this
:17:27. > :17:42.Parliament to build another 100,000 properties for affordable rent.
:17:43. > :17:49.What I would say is that from 1997 - 2010 we lost 470,000
:17:50. > :17:56.affordable properties to rent across the country.
:17:57. > :18:01.Over the last five years there has been 277,000 more
:18:02. > :18:03.properties to rent built and we are going to
:18:04. > :18:09.What I was asking was, the witness was very clear,
:18:10. > :18:13.they were looking for more social rented housing so the question asked
:18:14. > :18:15.was are there likely to be more social rented housing
:18:16. > :18:19.at the end of this Parliament and at the beginning?
:18:20. > :18:23.As I said we have got clear plans to build social rented,
:18:24. > :18:29.to build 100,000 affordable houses to rent.
:18:30. > :18:31.I'm sorry, I think I will ask the questions here.
:18:32. > :18:39.Is it that you can't really give an answer?
:18:40. > :18:43.Like I said it is a clear plan that we have got to build
:18:44. > :18:47.an extra 100,000 properties for affordable rent.
:18:48. > :18:51.What I would also say is that over the last six years we have built
:18:52. > :18:55.more council houses as a country than were built in
:18:56. > :19:04.It is nonsensical that we spend so much public money through housing
:19:05. > :19:06.benefit payments to private landlords for accommodation that
:19:07. > :19:10.doesn't even meet decent homes standards.
:19:11. > :19:13.Surely reviewing the system and providing decent secure
:19:14. > :19:16.tenancies at a decent level is a better use of money
:19:17. > :19:23.than to continually see that money leak to the private sector?
:19:24. > :19:28.It is important that any accommodation is good quality
:19:29. > :19:31.accommodation and that we have not got people living in properties that
:19:32. > :19:37.What I would say in terms of the specific question of social
:19:38. > :19:44.rented housing, certainly in London our clear plan
:19:45. > :19:47.is with right to buy that there will be two replacements
:19:48. > :19:54.The boss of a telecoms company has spoken of a growing gulf in digital
:19:55. > :20:03.Lady Harding, who as Dido Harding is chief executive of TalkTalk,
:20:04. > :20:06.claimed in the Lords that some 10 million adults were lacking
:20:07. > :20:09.in such basic skills as being able to send an e-mail or fill
:20:10. > :20:16.She was contributing to a three-hour debate on digital skills.
:20:17. > :20:18.Put simply, my Lords, the digital revolution is in danger
:20:19. > :20:27.Without addressing the growing gap in digital skills
:20:28. > :20:30.we risk permanently disadvantaging some groups.
:20:31. > :20:35.That'll be a tragedy for those individuals but will also
:20:36. > :20:37.artificially cap Britain's potential to be the world's leading technology
:20:38. > :20:42.I believe that universal digital literacy is going to be every bit
:20:43. > :20:44.as important as basic literacy was during the Industrial
:20:45. > :21:03.As we deal with that digital revolution and the revolution
:21:04. > :21:06.which is coming up behind it, which is the artificial
:21:07. > :21:08.intelligence revolution, it is clear that we need people
:21:09. > :21:11.with digital skills to help UK plc keep pace and thrive.
:21:12. > :21:12.Frankly we haven't got enough of them.
:21:13. > :21:15.That is why we need that digital skills revolution.
:21:16. > :21:17.I have not picked up a book in the last two years.
:21:18. > :21:31.I read quite a lot but I do read on Kindle.
:21:32. > :21:35.Why aren't we introducing Kindles in schools?
:21:36. > :21:38.Why aren't we showing children how we should be doing certain
:21:39. > :21:45.Why are teachers standing in front of a class telling children
:21:46. > :21:48.something which they could find out from the iPad, by looking at Google
:21:49. > :21:53.Terrorism, money-laundering and all kinds of criminality
:21:54. > :21:56.thrive anonymously on the so-called dark web.
:21:57. > :22:10.Last week Robert Hannigan the head of GCHQ said that the arrival
:22:11. > :22:19.of quantum computers inside the next decade will crack even the most
:22:20. > :22:21.sophisticated encryption and undermine the foundations
:22:22. > :22:25.In these increasingly unpredictable times in international affairs
:22:26. > :22:28.and democratic politics the internet and social media add to the growing
:22:29. > :22:31.No digital economy and regular economy, there will just be
:22:32. > :22:33.the economy with digital underpinnings all
:22:34. > :22:37.As we have already heard potentially up to 35% of jobs
:22:38. > :22:44.And whether that is 10% or 35% there is a really significant
:22:45. > :22:47.underbelly to that number and that is the kind of jobs
:22:48. > :22:57.which potentially will disappear as a result of automation.
:22:58. > :23:00.What is the point in long courses because the whole of someone's life
:23:01. > :23:04.in IT is going to be learning and relearning?
:23:05. > :23:08.I am having to learn another computer language now
:23:09. > :23:10.because the one I know is out of date.
:23:11. > :23:28.And this is going to be the same for everybody in IT.
:23:29. > :23:30.It's an absolutely non-stop continuing package to learn.
:23:31. > :23:34.To sit down and think you can learn three years of it at the beginning
:23:35. > :23:41.Finally, peers have elected their next House of Lords Speaker.
:23:42. > :23:42.The Conservative Lord Fowler, who was Health Secretary
:23:43. > :23:45.in Margaret Thatcher's Government, becomes only the third person
:23:46. > :23:49.His two predecessors were Lady Hayman and Lady D'Souza.
:23:50. > :23:51.Lord Fowler got 443 of the 639 votes that were cast.
:23:52. > :23:54.My Lords, I can announce the result of the election
:23:55. > :23:57.Details of the votes cast are being made available
:23:58. > :24:00.The successful candidate was Lord Fowler.
:24:01. > :24:08.I am sure that the whole House will wish to join me
:24:09. > :24:11.in offering our congratulations to the noble Lord, Lord Fowler,
:24:12. > :24:14.on being elected Lord Speaker, and offering our support to him
:24:15. > :24:19.as he prepares to take on his new role.
:24:20. > :24:27.I would also like to offer on behalf of the House our thanks to my noble
:24:28. > :24:30.friend Lord Cormack and to the noble Baroness Lady Garden for standing
:24:31. > :24:34.Elections are only possible when there are candidates
:24:35. > :24:38.and we are very grateful to you both as well.
:24:39. > :24:42.He will know that he has the support of the entire House as it
:24:43. > :24:45.And he will bring both his personality and his political
:24:46. > :24:51.Can I just add, my Lords, that what we have seen today
:24:52. > :25:00.This is the first time a man has been elected to the role
:25:01. > :25:03.of Lord Speaker and I think nowadays there are few positions in public
:25:04. > :25:11.I would like to thank the House very sincerely for the exceptional
:25:12. > :25:15.support that they have given me, and to say that I will do my utmost
:25:16. > :25:23.While I am somewhat sad to step down I do so in the sure knowledge that
:25:24. > :25:26.you will be a most distinguished Lord Speaker and will bring
:25:27. > :25:37.I know too that you will be wonderfully supported
:25:38. > :25:39.by all the members of this House, by the administration,
:25:40. > :25:51.Do join me for our next daily round-up.
:25:52. > :26:01.Until then, from me, Keith Macdougall, goodbye.