0:00:03 > 0:00:10This programme contains some scenes which some viewers may find upsetting
0:00:10 > 0:00:14It was lovely. I loved living there.
0:00:14 > 0:00:16Everyone was nice.
0:00:16 > 0:00:19It was our house. It was our home.
0:00:21 > 0:00:25It was a very special building, Grenfell Tower. Very special.
0:00:26 > 0:00:30They were trying to say that it was a very poor tower,
0:00:30 > 0:00:34a broken tower, if you like, but it was far from that.
0:00:40 > 0:00:43It's a community where everyone knows each other.
0:00:53 > 0:00:57My room is on fire, just like that.
0:00:57 > 0:01:01All my curtains were on fire, my Moses basket was on fire.
0:01:01 > 0:01:03All that side of the window was all on fire.
0:01:06 > 0:01:08So, we were just trying to run.
0:01:08 > 0:01:10We were just... You know, just scurrying, just keep on going,
0:01:10 > 0:01:13just keep on going.
0:01:13 > 0:01:16Thick air going into you is really strong, so everyone...
0:01:16 > 0:01:19I can hear everyone, like, trying to find air.
0:01:23 > 0:01:26I just can't believe that they're gone.
0:01:26 > 0:01:27They're just gone, just like that.
0:01:40 > 0:01:43So many stories have emerged from Grenfell,
0:01:43 > 0:01:47but this is the story of one of the top floors, the 21st.
0:01:49 > 0:01:5215 people living as close neighbours
0:01:52 > 0:01:55in six flats around a central hallway.
0:01:55 > 0:01:57Amongst them, an NHS porter,
0:01:57 > 0:01:59a management consultant,
0:01:59 > 0:02:00a pensioner,
0:02:00 > 0:02:04an IT manager and a beautician.
0:02:04 > 0:02:06You'd meet all sorts of different people.
0:02:06 > 0:02:09You've got English friends, Irish friends...
0:02:09 > 0:02:14Erm, Arabic friends, Muslim backgrounds and Portuguese.
0:02:14 > 0:02:18We have a few families Portuguese there. Spanish, Italians, erm...
0:02:18 > 0:02:21Yeah, diversity in the tower was really good.
0:02:21 > 0:02:23And you get to see all these different cultures.
0:02:23 > 0:02:25It's been painted as a very...
0:02:25 > 0:02:29A very kind of poverty-stricken building,
0:02:29 > 0:02:33and maybe parts of it were,
0:02:33 > 0:02:35but that's certainly not the impression that we had
0:02:35 > 0:02:37when viewing it.
0:02:37 > 0:02:39The flat itself, it was just beautiful.
0:02:39 > 0:02:41The landlord had done it up very nicely.
0:02:41 > 0:02:43It was very tasteful, very modern.
0:02:43 > 0:02:45And because it was quite high up, on the 21st floor,
0:02:45 > 0:02:48- it had amazing views all around it. - Really nice views.
0:02:48 > 0:02:50It's my home.
0:02:50 > 0:02:54I know a lot of people there, my neighbours, you know?
0:02:54 > 0:02:55And everyone there, you know...
0:02:55 > 0:02:58When you live somewhere 20 years, it's your home, you know?
0:03:01 > 0:03:05Helen Gebremeskel runs a beauty salon in West London.
0:03:05 > 0:03:06Originally from Eritrea,
0:03:06 > 0:03:09though she'd lived in the tower for 20 years,
0:03:09 > 0:03:12for the past three, Helen and her daughter Lulya rented
0:03:12 > 0:03:15the two-bedroom council flat, number 186,
0:03:15 > 0:03:17on the 21st floor.
0:03:17 > 0:03:20My house was amazing.
0:03:20 > 0:03:23I did everything in the house. Everything.
0:03:25 > 0:03:28The floor, the painting,
0:03:28 > 0:03:30new furniture.
0:03:30 > 0:03:34We had a purple carpet and purple pillows,
0:03:34 > 0:03:38but the house was all white, so that was the only thing that stood out.
0:03:38 > 0:03:41All the neighbours around us - it's a six-flat -
0:03:41 > 0:03:45people are nice. People are really nice and we get along very well.
0:03:47 > 0:03:50But on June 14th, around 1am,
0:03:50 > 0:03:53the fire started on the fourth floor of tower.
0:03:53 > 0:03:56- Listen to him! Listen to him! - Get out!
0:03:56 > 0:03:59Within minutes, it rapidly spread.
0:03:59 > 0:04:02When I woke up, I was just looking around and I can smell smoke,
0:04:02 > 0:04:05you know? And I was going to myself, "Well, what is going on?"
0:04:10 > 0:04:15In the window, there was a fire. I saw the fire coming, so I just run.
0:04:15 > 0:04:17She grabbed me and she told me to get the dog,
0:04:17 > 0:04:19so I got the dog and ran out.
0:04:19 > 0:04:21We tried to take the stairs.
0:04:21 > 0:04:24I went to the corridor and I can see people, you know,
0:04:24 > 0:04:28my neighbours, coming...
0:04:30 > 0:04:32And it was just confusing.
0:04:32 > 0:04:35People were telling us to go back up
0:04:35 > 0:04:37because the firefighters told them to go back up,
0:04:37 > 0:04:40- like, to go to the top. - And we couldn't get out because
0:04:40 > 0:04:43they told us, "Go back, go back to your flat. Go back to your flat."
0:04:47 > 0:04:49The 21st floor neighbours that Helen
0:04:49 > 0:04:53and Lulya met trying to escape lived at number 182.
0:04:53 > 0:04:56A Moroccan family of five, the El Wahabi's had been
0:04:56 > 0:04:59renting their home from the council for 20 years.
0:05:02 > 0:05:05That flat was their home.
0:05:05 > 0:05:07It was actually like they took the place from Morocco
0:05:07 > 0:05:11and it was in the flat and I was, like, amazed.
0:05:11 > 0:05:15Chris's brother-in-law Abdulaziz came to the UK as a child.
0:05:15 > 0:05:18He worked in the hospital, and he was a porter,
0:05:18 > 0:05:21and he was much-loved by the people that he worked with.
0:05:21 > 0:05:24He carried over that sense of humour, which was contagious.
0:05:24 > 0:05:26It was the sort of job that you do...
0:05:26 > 0:05:29Someone's got to go into the operating theatre, someone's
0:05:29 > 0:05:32got to be shown to X-ray, someone's got to collect medicines...
0:05:32 > 0:05:35It's a very important job, you just don't get well paid for it.
0:05:37 > 0:05:41Abdulaziz and his wife Fouzia's eldest son Yasin was 20.
0:05:41 > 0:05:45Described as a grafter like his dad, he was studying accountancy
0:05:45 > 0:05:48while working part-time on an uncle's Moroccan rug stall
0:05:48 > 0:05:50and as football referee.
0:05:50 > 0:05:54His 15-year-old sister Nur Huda had just done her GSCEs.
0:05:54 > 0:05:58Relatives told us the parents were so proud of their three children,
0:05:58 > 0:06:02flat 182 was full of photos of them through the years.
0:06:02 > 0:06:04The family were part of the close-knit
0:06:04 > 0:06:06community on the 21st floor.
0:06:06 > 0:06:10Neighbours recall Fouzia El Wahabi's generosity.
0:06:10 > 0:06:13I remember, Christmas,
0:06:13 > 0:06:18she came to knock on our door
0:06:18 > 0:06:21with this huge chicken.
0:06:23 > 0:06:25I said, "Oh, er..."
0:06:25 > 0:06:27"Oh, this if for you cos it's Christmas
0:06:27 > 0:06:29"and, you know, it's a welcome..."
0:06:29 > 0:06:32Lovely, lovely family.
0:06:32 > 0:06:35Their youngest one, he used to come
0:06:35 > 0:06:41and knock our door every single Sunday to play with our youngest.
0:06:41 > 0:06:45He used to come to me and say, "Megan's dad, Megan's dad,
0:06:45 > 0:06:49- "can Megan go and play?"- Yeah.- He never used to call my by my name.
0:06:49 > 0:06:51He would always... "Megan's dad, Megan's dad."
0:06:56 > 0:07:00Whoa, look. The fire's spreading up.
0:07:00 > 0:07:02On the night of the fire,
0:07:02 > 0:07:04having tried to make it downstairs at the same time
0:07:04 > 0:07:07as Helen and Lulya, Abdulaziz El Wahabi
0:07:07 > 0:07:11and his family returned to their flat and called 999.
0:07:11 > 0:07:14He did leave the flat, but he went back into the flat
0:07:14 > 0:07:17when he was told to go back into the flat,
0:07:17 > 0:07:18so he followed the instructions.
0:07:20 > 0:07:24Marcia and Andreia Gomes lived next door in flat 183
0:07:24 > 0:07:27with their daughters Megan and Luana.
0:07:27 > 0:07:30An IT manager and a clothes shop supervisor who was heavily
0:07:30 > 0:07:32pregnant when the fire broke out,
0:07:32 > 0:07:35they'd been renting their flat from the council for ten years.
0:07:35 > 0:07:38When you went into the tower, it was your home.
0:07:38 > 0:07:40You wouldn't know that you were in a tower.
0:07:40 > 0:07:42Unless you looked out the window, you wouldn't know.
0:07:42 > 0:07:45A lot of our friends said, "Oh, I can't believe it's like this."
0:07:45 > 0:07:48I said, "Yeah, it's amazing. It's really nice."
0:07:48 > 0:07:51The view was amazing.
0:07:51 > 0:07:54It was in this flat, number 183, that Helen and Lulya
0:07:54 > 0:07:57took refuge on the night of the fire.
0:08:00 > 0:08:04Our neighbour knocked on our door and that's what woke us up.
0:08:04 > 0:08:08As soon as we opened the door, smoke came flying in, straight away.
0:08:08 > 0:08:11So, I said them, I said, "Look, come in. Go to the girls'..."
0:08:11 > 0:08:14Because they stay in... We've always stayed in each others' flats.
0:08:14 > 0:08:17So, I said, "Go to the girls' room, be with the girls,"
0:08:17 > 0:08:19cos she was panicking a little bit.
0:08:19 > 0:08:21And then I closed the door
0:08:21 > 0:08:23behind to try and stop the smoke coming in,
0:08:23 > 0:08:26but it was already thick, black smoke.
0:08:28 > 0:08:30So, I said to her, "OK, phone 999."
0:08:30 > 0:08:33I ended up speaking to the Fire Services
0:08:33 > 0:08:37and they were saying, "Stay put,
0:08:37 > 0:08:39"we're already aware of this."
0:08:39 > 0:08:41The normal thing that you'd get.
0:08:43 > 0:08:46Then we started getting phone calls from friends and family,
0:08:46 > 0:08:48basically saying, "You need to get out.
0:08:48 > 0:08:51"There's a fire in the building."
0:08:51 > 0:08:53I said, "I can't, there's too much smoke.
0:08:53 > 0:08:56"And as you know, my wife's pregnant."
0:08:56 > 0:08:58He said, "I know, but you need to try."
0:08:58 > 0:09:02So, we did try, the first time, but it was just too much.
0:09:02 > 0:09:05At one point, I think I asked one of my friends,
0:09:05 > 0:09:08"Can we speak to the fire people or the police?" You know?
0:09:08 > 0:09:10And she let me talk to them
0:09:10 > 0:09:13and we asked them, "What shall we do?"
0:09:13 > 0:09:17And they said to us, "No, someone's going to come and take you out."
0:09:17 > 0:09:21That's what they said to us, from two, three o'clock,
0:09:21 > 0:09:24so that's why we've been waiting and waiting and waiting.
0:09:24 > 0:09:27And then we call again and we ask them, and they say to us,
0:09:27 > 0:09:31"No, stay in. Don't come out. Don't come out."
0:09:31 > 0:09:34All of a sudden, everybody, you know, "Stay low as possible".
0:09:34 > 0:09:37All our windows were open to try and get rid of the smoke.
0:09:37 > 0:09:42At that time, obviously I knew it was quite bad,
0:09:42 > 0:09:45so I filled the bathtub with water,
0:09:45 > 0:09:48and then I left the shower on as well
0:09:48 > 0:09:51because I wanted to try and get some particles into the air
0:09:51 > 0:09:56to make it a little bit easier...to breathe.
0:09:56 > 0:10:01At around 3.30am, the flames reached flat 183.
0:10:01 > 0:10:05My room is on fire, just like that.
0:10:05 > 0:10:09All my curtains were on fire. My Moses basket was on fire.
0:10:09 > 0:10:11All that side of the window was all on fire.
0:10:11 > 0:10:14So, the only thing I could do at the moment was, literally,
0:10:14 > 0:10:18I grabbed the door, cos it's a fire door, I shut the door,
0:10:18 > 0:10:20and then I looked at them and I said, "We have to go now.
0:10:20 > 0:10:22"There's no turning back.
0:10:22 > 0:10:25"We have to try and, you know, it's now or never."
0:10:27 > 0:10:30The fire had reached Marcio and Andreia's bedroom,
0:10:30 > 0:10:32but what of their other neighbours?
0:10:32 > 0:10:34At around the time Helen had first woken up,
0:10:34 > 0:10:39the man in number 184 told us he'd got a call about the fire
0:10:39 > 0:10:42and left the one-bed flat he'd lived in for 27 years.
0:10:42 > 0:10:45Mustafa Sirag Abdu, a civil engineer from Eritrea,
0:10:45 > 0:10:48didn't want to take part in this film.
0:10:48 > 0:10:51Across the corridor, Helen had seen the El Wahabis
0:10:51 > 0:10:56go back into their flat, 182, at around 1.30am.
0:10:56 > 0:10:59We now know the fire was spreading round the building.
0:10:59 > 0:11:02In a call to emergency services around that time,
0:11:02 > 0:11:06we understand the El Wahabis were advised to stay in the flat.
0:11:06 > 0:11:09Later, relatives told us, in another 999 call
0:11:09 > 0:11:12at perhaps 2am, the family were told
0:11:12 > 0:11:15to move into this bedroom and put towels under the door.
0:11:19 > 0:11:21I met Chris Jones on the morning of the fire,
0:11:21 > 0:11:24as he waited for news of his wife's family.
0:11:26 > 0:11:31He told me of the earlier, desperate phone calls as the fire raged.
0:11:31 > 0:11:34And he just said, "Look, there's a lot of smoke in there,
0:11:34 > 0:11:39"we're not leaving." That's what he said. And afterwards, that was it.
0:11:39 > 0:11:41We phoned back, the phone just kept ringing.
0:11:41 > 0:11:44No-one answered the phone.
0:11:44 > 0:11:47Across the hallway from Chris's relatives,
0:11:47 > 0:11:51new tenants had moved into flat 185 just 11 days earlier.
0:11:51 > 0:11:55One of 12 Grenfell properties that were privately owned,
0:11:55 > 0:11:58this flat rented for more than £400 a week.
0:11:58 > 0:12:01By lucky coincidence, that evening, Lee's birthday,
0:12:01 > 0:12:04he and Julian were staying in a hotel.
0:12:04 > 0:12:06They got a call from their landlord about 3.30am,
0:12:06 > 0:12:10around the time the Gomes's flat caught fire.
0:12:10 > 0:12:14And he said, "The building's on fire, Grenfell Tower's on fire."
0:12:14 > 0:12:16So, I just said, "That's...
0:12:16 > 0:12:20"I'm really sorry to hear that, but we're here, it's OK. Is it bad?"
0:12:20 > 0:12:25And he was... He was like, "It's the whole thing. It's everything."
0:12:25 > 0:12:27He caught wind then of what I was talking about
0:12:27 > 0:12:29and started looking things up on the news,
0:12:29 > 0:12:32and I just saw from across the room his face just drop.
0:12:32 > 0:12:34My heart sank and I couldn't say anything.
0:12:34 > 0:12:38I just showed Lee the footage of what was going on.
0:12:38 > 0:12:40It took until the next day really for me to kind of think,
0:12:40 > 0:12:42"OK, no, no. This will have been a..."
0:12:42 > 0:12:46- Lives will have been lost. - "People will have died in this."
0:12:46 > 0:12:49At first, you think that people will be able to get out.
0:12:49 > 0:12:52There was so many families,
0:12:52 > 0:12:55so many children living there.
0:12:55 > 0:12:58But you just have this hazy memory of who you've seen...
0:13:01 > 0:13:04..and knowing that not all of them will be OK is...
0:13:09 > 0:13:12The neighbour nobody appears to have seen that night
0:13:12 > 0:13:13lived in flat 181.
0:13:13 > 0:13:16Ligaya Moore was retired.
0:13:16 > 0:13:18She'd moved from the Philippines 45 years earlier
0:13:18 > 0:13:21and had worked as a nanny and a waitress.
0:13:21 > 0:13:24She'd been there for many, many years. She was lovely.
0:13:24 > 0:13:28- Always played with the kids. - Yeah.- You know, for...
0:13:28 > 0:13:30I think she was 80-something years old
0:13:30 > 0:13:33- and she used to use the stairs, you know?- Yeah, as her exercise.
0:13:33 > 0:13:35As her exercise, which was amazing.
0:13:35 > 0:13:38From the 21st floor down to the ground, that's a lot of steps.
0:13:38 > 0:13:40Did she like the tower?
0:13:40 > 0:13:42Oh, yes, yes. She loved it
0:13:42 > 0:13:44because it's lovely,
0:13:44 > 0:13:46because it's a posh building.
0:13:46 > 0:13:47She has a double door,
0:13:47 > 0:13:48she saw all the views
0:13:48 > 0:13:51because she has a very big mirror...
0:13:51 > 0:13:53Windows. You can see everything.
0:13:53 > 0:13:56She loved it. She enjoyed it, being alone,
0:13:56 > 0:13:58sightseeing, seeing the beautiful view,
0:13:58 > 0:14:00the London Eye, everything.
0:14:02 > 0:14:05Nenita was the last person to see Ligaya alive.
0:14:05 > 0:14:09She said goodbye to her that night at around 10.30pm.
0:14:09 > 0:14:12Less than three hours later, Grenfell was ablaze.
0:14:12 > 0:14:13I cannot contact her.
0:14:13 > 0:14:17Keep on ringing until it's just shut down, the phone.
0:14:17 > 0:14:19And that morning, I searched for her.
0:14:22 > 0:14:26So many Grenfell residents didn't make it out, but incredibly,
0:14:26 > 0:14:29with the building looking like this, and their flat now on fire,
0:14:29 > 0:14:33those six people sheltering in flat 183,
0:14:33 > 0:14:35the Gomes family with Helen and her daughter,
0:14:35 > 0:14:37tried to leave the 21st floor.
0:14:41 > 0:14:44He said to me, "Helen, we need to go now, we need to go now,
0:14:44 > 0:14:46"or we're going to die. We have to make a move.
0:14:46 > 0:14:48"No turning back, we need to get out."
0:14:48 > 0:14:51So, before we left I got those tea towels,
0:14:51 > 0:14:53wrapped it round everybody's face,
0:14:53 > 0:14:54tied it round the back, and
0:14:54 > 0:14:56then got the big sheets and the big towels
0:14:56 > 0:14:59and put them over everybody cos I didn't know
0:14:59 > 0:15:03if there was going to be any fire or anything like that.
0:15:03 > 0:15:07So, it was literally, once we were lined up, I opened the door,
0:15:07 > 0:15:09Helen... You know, everybody, did exactly
0:15:09 > 0:15:11what they were supposed to do.
0:15:11 > 0:15:14They all went...
0:15:14 > 0:15:17Hit the door into the stairwell, grabbed the rail,
0:15:17 > 0:15:20and then started following it down.
0:15:20 > 0:15:22I had my dog,
0:15:22 > 0:15:26my friend Luana had her dog, and my mum was in the front,
0:15:26 > 0:15:29and Marcio was at the back.
0:15:31 > 0:15:33We took the stairs
0:15:33 > 0:15:37and...while I was going down, all the smoke,
0:15:37 > 0:15:41it's, like, really thick, so it's like...
0:15:41 > 0:15:44Thick air going into you is really strong, so everyone...
0:15:44 > 0:15:47I can hear everyone trying to find air.
0:15:47 > 0:15:51Like, everyone's screaming. Like, choking, gagging.
0:15:51 > 0:15:53What I didn't counter for was
0:15:53 > 0:15:58the amount of bodies that we had to trip over or step on.
0:15:58 > 0:16:02We were stepping on people's arms or legs.
0:16:02 > 0:16:04I remember there was this one man,
0:16:04 > 0:16:07the man I tripped over on the stairs.
0:16:07 > 0:16:10He was alive, but not...
0:16:10 > 0:16:14He couldn't get up cos he was old, cos I could tell by his voice.
0:16:14 > 0:16:17He was telling me, "Get off me, get off me." I felt really bad.
0:16:17 > 0:16:20I was saying, "Sorry, sorry." And I tried getting off him.
0:16:20 > 0:16:23I was trying to tell him to get up and get down,
0:16:23 > 0:16:27but he was... He couldn't get up.
0:16:27 > 0:16:31We were tripping on them.
0:16:31 > 0:16:34Um... Yeah, then my daughter fell on the floor.
0:16:34 > 0:16:37Though because I didn't let go of the rail,
0:16:37 > 0:16:41so I just grab her and I was literally, I was...
0:16:41 > 0:16:44..pushing her because she wanted to stop,
0:16:44 > 0:16:48but I knew if she stopped I would stop and...
0:16:48 > 0:16:50..that was it. But...
0:16:50 > 0:16:53Just...it was horrible. Horrible.
0:16:53 > 0:16:56We're just going. We're just going
0:16:56 > 0:16:59because if we don't go then we're going to die.
0:16:59 > 0:17:02So we're trying to run, we're just...
0:17:02 > 0:17:06You know, just scurrying, just keep on going, just keep on going.
0:17:06 > 0:17:08And then I thought at one point
0:17:08 > 0:17:12I was going to collapse, but I was lucky.
0:17:12 > 0:17:15It was a light, a big light, and there was...
0:17:16 > 0:17:18Like, I felt the fresh air.
0:17:18 > 0:17:21That's when I woke up and then, when I looked,
0:17:21 > 0:17:25it was Andreia and Megan behind me.
0:17:25 > 0:17:30And there was no Lulya, there was no Luana, and there was no Marcio.
0:17:30 > 0:17:35So I met the fireman downstairs
0:17:35 > 0:17:37and he asked me, "Which floor are you? Which floor are you?"
0:17:37 > 0:17:39And I said to him, "Well, I came from the 21st floor
0:17:39 > 0:17:43"and I want to go back." And he said to me, "You're not going back."
0:17:43 > 0:17:44And I said to him, "I am going back.
0:17:44 > 0:17:48"I'm not leaving without my daughter."
0:17:48 > 0:17:51It's understood that temperatures reached 1,600 degrees
0:17:51 > 0:17:53inside Grenfell Tower.
0:17:53 > 0:17:58Back up on the 21st floor, six people were still trapped,
0:17:58 > 0:18:01including the pensioner Ligaya Moore.
0:18:01 > 0:18:03It may never be known exactly what happened to her
0:18:03 > 0:18:06on the last night of her life,
0:18:06 > 0:18:10but Ligaya was identified last month from remains found in her flat.
0:18:13 > 0:18:17Next door to Ligaya Moore, sheltering in flat 182,
0:18:17 > 0:18:18were the El Wahabis.
0:18:18 > 0:18:21They'd followed the direction to stay put,
0:18:21 > 0:18:23having tried to escape early on.
0:18:23 > 0:18:25Tragically, this family -
0:18:25 > 0:18:28father Abdulaziz, mother Fouzia,
0:18:28 > 0:18:32their daughter Nur Huda and sons Yasin and eight-year-old Mehdi -
0:18:32 > 0:18:35were to lose their lives that night.
0:18:35 > 0:18:39We just knew that they were in there and they weren't coming out.
0:18:39 > 0:18:43- That's what they told you? - Yeah. And you can't ask...
0:18:43 > 0:18:45You can't put yourself in that position.
0:18:45 > 0:18:47When we got there, we were looking, we're thinking,
0:18:47 > 0:18:49"What the hell's going on?"
0:18:49 > 0:18:52It just kept burning and burning and burning.
0:18:55 > 0:18:58Only four of the residents of the 21st floor
0:18:58 > 0:18:59had escaped the building -
0:18:59 > 0:19:02Mr Adbu, at around 1.10am,
0:19:02 > 0:19:06and Helen, Andreia and Megan some time after 3.30am.
0:19:06 > 0:19:09But Marcio and the 12-year-olds Luana and Lulya
0:19:09 > 0:19:11were still on the staircase.
0:19:16 > 0:19:17I kept shouting to the girls, you know,
0:19:17 > 0:19:20"Keep going, keep going, keep going down the stairs,"
0:19:20 > 0:19:23try and give them as much encouragement as I could.
0:19:23 > 0:19:27But at one point my daughter replied back to me and said, "I can't."
0:19:36 > 0:19:38And then...
0:19:38 > 0:19:41It was coming from behind,
0:19:41 > 0:19:44so that's when I realised that she must have let go of the rail.
0:19:44 > 0:19:46Luan was screaming at the back.
0:19:46 > 0:19:49I was trying to, but I don't think he heard me.
0:19:49 > 0:19:53He heard Luana, and then he tried to go back and he was telling us,
0:19:53 > 0:19:56"I'm here, come, tell me where you are."
0:19:56 > 0:19:59I said, "I'm right here, I'm waiting for you. Follow my voice.
0:19:59 > 0:20:01"I'm right here." So, I kept shouting to them.
0:20:01 > 0:20:05So, that's why I know I stayed in the stairwell a lot longer,
0:20:05 > 0:20:08so I don't know exactly how long it took to go out.
0:20:08 > 0:20:12So I tried to climb up the stairs, and then she said, "I can't, Dad.
0:20:12 > 0:20:14"I can't." And then at that point there was...
0:20:14 > 0:20:16She didn't talk any more.
0:20:17 > 0:20:20But the smoke was so heavy you couldn't see
0:20:20 > 0:20:22anything that was there, so I just kept trying to shout again,
0:20:22 > 0:20:24"I'm still here, I'm waiting, I'm waiting."
0:20:24 > 0:20:27I went down, like,
0:20:27 > 0:20:30another ten sets of stairs and...
0:20:31 > 0:20:35And then I passed out and then I let go of my dog,
0:20:35 > 0:20:37cos I couldn't breathe any more.
0:20:37 > 0:20:40I looked down, and there was a light coming up,
0:20:40 > 0:20:43and it was a fireman with the gear.
0:20:43 > 0:20:45So, I quickly just ran down, I grabbed him and I said,
0:20:45 > 0:20:50"My daughter and her friend, they've literally just passed out just here.
0:20:50 > 0:20:53"Need your help to grab them." So, we were both going up,
0:20:53 > 0:20:55but then his colleague was behind, I didn't see him,
0:20:55 > 0:20:58but he grabbed me and said, "No, you can't go up."
0:20:58 > 0:21:00Erm... And I said, "I need my daughter and her friend,
0:21:00 > 0:21:04"she's up here." He said, "We'll go, we'll go." So, they went.
0:21:04 > 0:21:08I opened my eyes and I can see some kind of light.
0:21:11 > 0:21:15And then I think, "Oh, maybe I'm out of the building.
0:21:15 > 0:21:17"Maybe I'm OK."
0:21:17 > 0:21:20And then, like, everything goes black.
0:21:20 > 0:21:22They grabbed them, cos they can see with the light,
0:21:22 > 0:21:27they grabbed them and then we all helped carry them down.
0:21:27 > 0:21:30So, as I came down the rest of the stairs,
0:21:30 > 0:21:34I started thinking to myself, you know, "Where's Andreia?
0:21:34 > 0:21:37"Where's my youngest daughter?"
0:21:37 > 0:21:41And at point, I went full-on panic.
0:21:41 > 0:21:45Erm... Because in my head, I started thinking,
0:21:45 > 0:21:48"All those bodies that I stepped on,
0:21:48 > 0:21:52"that I had to manoeuvre over, was that my daughter?
0:21:52 > 0:21:55"Was that my wife?"
0:21:55 > 0:21:58So, I tried to go back up for them, to try and find them,
0:21:58 > 0:22:01but the firefighters didn't let me.
0:22:01 > 0:22:05They all came, grabbed me, and took me down and said,
0:22:05 > 0:22:07"No, you can't go back up, you can't go back up."
0:22:07 > 0:22:13They had smashed the windows at the bottom to make a walkway
0:22:13 > 0:22:17and then they had the police shielding,
0:22:17 > 0:22:19because everything was falling down,
0:22:19 > 0:22:22and at the bottom it was just...
0:22:22 > 0:22:25It felt like lava. It was all melted plastic.
0:22:25 > 0:22:28Black, thick, melted plastic you were stepping on.
0:22:28 > 0:22:31And then they had to use the riot shields to stop
0:22:31 > 0:22:33things from hitting you.
0:22:33 > 0:22:36The police then came and grabbed me and I was like, "No, I need to
0:22:36 > 0:22:39"go back, I still need my wife, I need to see where she is."
0:22:39 > 0:22:42And the policeman said, "I'm not promising anything,
0:22:42 > 0:22:44"but there's a pregnant woman over there."
0:22:44 > 0:22:48And I sort of relaxed a bit at that point.
0:22:48 > 0:22:50And then the other one said, "Is your daughter's name Megan,
0:22:50 > 0:22:54"by any chance?" And at that point, I just went...
0:22:54 > 0:22:57You know, I'm good here because I know they've got out.
0:22:59 > 0:23:0331 people who lived on the top three floors of Grenfell Tower
0:23:03 > 0:23:06are believed to have died that night.
0:23:06 > 0:23:09Only five others escaped from there besides the Gomes family -
0:23:09 > 0:23:12Helen and Lulya.
0:23:12 > 0:23:15When I went downstairs and the guy, the fireman, he asked me,
0:23:15 > 0:23:17"Which floor did you come from?"
0:23:17 > 0:23:20And I said to him, "21st floor," he was really shocked...
0:23:21 > 0:23:25..because we came out around four o'clock and it was really bad,
0:23:25 > 0:23:28really, really bad, and I don't even know how we made it.
0:23:28 > 0:23:30How, I don't know.
0:23:33 > 0:23:38The deaths of all five members of the 21st floor's El Wahabi family
0:23:38 > 0:23:42have left their relatives devastated.
0:23:42 > 0:23:45The youngest, judo enthusiast Mehdi, was just eight.
0:23:49 > 0:23:52His school now has a memorial to him in its playground.
0:23:55 > 0:23:58I would be pleased
0:23:58 > 0:24:02if his last moments were with the mother
0:24:02 > 0:24:05he clearly loved and cared about,
0:24:05 > 0:24:08and she would want her son close to her.
0:24:08 > 0:24:14His brother and sister were there as well and I can only assume it is...
0:24:14 > 0:24:18If there was a good way to die, that would be the best way to die,
0:24:18 > 0:24:21amongst people that loved you and cared for you.
0:24:21 > 0:24:24And when you think about that last conversation you had with him,
0:24:24 > 0:24:27do you think about that conversation?
0:24:27 > 0:24:29Yeah, I do,
0:24:29 > 0:24:32and I'm bitter about it. I'm not going to say I'm happy
0:24:32 > 0:24:35and it's something we have to learn to live with.
0:24:35 > 0:24:38But...I'm not going to forget.
0:24:38 > 0:24:42I'm going to keep fighting the only way I know how
0:24:42 > 0:24:46and I want someone's head, or heads, to be on the block.
0:24:46 > 0:24:49There's no way you're getting away with it.
0:24:59 > 0:25:02The annual celebration of West London life takes on
0:25:02 > 0:25:05new resonance in the wake of one of the biggest disasters
0:25:05 > 0:25:07in recent British history.
0:25:09 > 0:25:11Justice is the biggest thing for everybody that
0:25:11 > 0:25:13lived in Grenfell Tower.
0:25:13 > 0:25:17You know, all those that passed away and for the survivors as well.
0:25:20 > 0:25:24It means somebody, or a company, being held accountable.
0:25:25 > 0:25:30Andreia and Marcio didn't just lose close neighbours and friends.
0:25:30 > 0:25:34Andreia didn't know what was going on cos she was in an induced coma.
0:25:34 > 0:25:39My daughters were all in intensive care in induced comas as well.
0:25:39 > 0:25:42The doctor came and said... I knew something was wrong straight away
0:25:42 > 0:25:44when they told me,
0:25:44 > 0:25:48in these scenarios, they take the mother as a priority.
0:25:48 > 0:25:51Erm... So, I broke down for a bit cos I knew.
0:25:53 > 0:25:56I knew what they were saying without saying it.
0:25:56 > 0:26:00And then later on they said, you know,
0:26:00 > 0:26:03the baby had passed away.
0:26:03 > 0:26:07I'm so sorry. And he was seven months old, right?
0:26:07 > 0:26:09Seven months.
0:26:09 > 0:26:11And did they say why?
0:26:11 > 0:26:13What caused that?
0:26:14 > 0:26:18I was... To me, they didn't say anything.
0:26:18 > 0:26:21It was all him, all him.
0:26:21 > 0:26:22They didn't...
0:26:22 > 0:26:27They can't say 100%, but they said that the heart just couldn't cope
0:26:27 > 0:26:32with the lack of oxygen that the baby didn't get.
0:26:36 > 0:26:39Andreia and their daughters were treated for cyanide poisoning
0:26:39 > 0:26:42in hospital, so too was Helen's daughter Lulya,
0:26:42 > 0:26:45but they had got separated in the escape.
0:26:45 > 0:26:48It took me the whole day to find my daughter
0:26:48 > 0:26:53and I didn't even know that she collapsed on the tenth floor.
0:26:53 > 0:26:57And I think, luckily,
0:26:57 > 0:27:00I found my daughter around six o'clock.
0:27:00 > 0:27:03Six o'clock in the evening, that's when I found her,
0:27:03 > 0:27:08and she was lying in the bed in a coma.
0:27:09 > 0:27:11Yeah.
0:27:12 > 0:27:15I think we were lucky, yeah.
0:27:19 > 0:27:20We're so lucky.
0:27:29 > 0:27:33My wish was that everybody made it out,
0:27:33 > 0:27:35especially my close neighbours that didn't make it out.
0:27:42 > 0:27:45It's been very difficult for my daughters,
0:27:45 > 0:27:50especially cos they had kids, and we knew each other really well.
0:27:52 > 0:27:56You know, was it lucky? Yes, maybe for us.
0:27:56 > 0:28:00You know, it's just a difficult situation, really, to deal with.
0:28:00 > 0:28:03It's very, very emotional. Very.
0:28:03 > 0:28:06You know, thinking that, you know, you've got friends there who
0:28:06 > 0:28:09support you, who's always there with you, you know?
0:28:09 > 0:28:12And then, all of a sudden,
0:28:12 > 0:28:14they're not there.
0:28:17 > 0:28:21It's not easy. I can tell you that it's not easy.