:00:31. > :00:36.Overcrowded, ofpbt late and overpriced. I think the fares are
:00:36. > :00:41.scorch gnat. I've had flights which are cheaper. They're shocking.
:00:41. > :00:47.your place for a ride on Britain's railways. It feels like they're
:00:47. > :00:55.taking the mickey. Railway bosses say train travel is more popular
:00:55. > :01:01.than levels. Increased punctuality, satisfaction. Fares are higher than
:01:01. > :01:08.anywhere else in Europe. It's deeply depressing that we can't run
:01:08. > :01:13.a railway the way they can abroad. Every day is a crisis. I believe --
:01:13. > :01:23.the bleep is on all the time. Tonight, why are fares so high? We
:01:23. > :01:24.
:01:24. > :01:32.track down the millions that get wasted on our railways. Britain
:01:32. > :01:35.goes to work and every day around two million of us rely on the
:01:35. > :01:41.railways, just as the recession threatens, the Government's has put
:01:41. > :01:51.up fares by 6%. It's making customary courteous commuters see
:01:51. > :01:52.
:01:52. > :01:57.red. Neil Middleton, a senior risk analyst, will now pay �3,300 a year
:01:57. > :02:04.for his journey into London every morning. What do you think of fares
:02:05. > :02:11.going up? It's very depressing. They're selling to captive market.
:02:11. > :02:17.We have no choice in it whatsoever. Setting off from Havant, a former
:02:17. > :02:21.naval officer, David Habershon. He once served on the Royal Yacht
:02:21. > :02:25.Britannia, their moto - unon trucive excellence. I spend a lot
:02:25. > :02:28.of time on the train, 20 hours a week. It's crowded at the end. The
:02:28. > :02:33.seats are uncomfortable on a lot of the trains. I'm paying a lot of
:02:33. > :02:38.money for it. I want a reasonable journey. He'll pay nearly �5,000 a
:02:38. > :02:42.year after the latest fare rises. think they're pretty appalling.
:02:42. > :02:47.They're really bad this year. Well above inflation, which they haven't
:02:47. > :02:53.been in the past. That is a big factor in future, whether I travel
:02:53. > :03:00.by train or no. -- not. Whitehouse commutes from Wellington
:03:00. > :03:04.to Birmingham. That will cost over �1500 a year now. The service gets
:03:04. > :03:08.quite crowded between Wellington and Wolverhampton. Over the last
:03:08. > :03:12.few weeks instead of putting on a full four carriages, it's two
:03:12. > :03:17.carriages instead. It means you're trying to cram the same number of
:03:17. > :03:20.people into a shortened train. People have been complaining about
:03:20. > :03:25.the heat and about not being able to get on, not being able to get
:03:25. > :03:30.off. It's just, there's no explanationment -- Explanation.
:03:30. > :03:34.moans about the railways live on Twitter. He's known as
:03:34. > :03:41.Benjionthetrain. Does it make you feel better whinging your way to
:03:41. > :03:45.work? I don't see it as whinging. I see it as giving a voice to...
:03:45. > :03:50.Rather than complaining in my head, thinking this should be different,
:03:50. > :04:00.I'm doing something about it. It's nice to feel part of the commuting
:04:00. > :04:03.
:04:03. > :04:07.community. Dom Utton is fighting back. He commutes to Oxford via
:04:07. > :04:11.London via Reading, where trains are often held up. Every time he
:04:11. > :04:16.gets in late, he sends a managing director the train company an e-
:04:16. > :04:21.mail that will take the same amount of time to read. Today's delay - 17
:04:21. > :04:29.minutes. Winter has come Mark, the seasons have turned. That Indian
:04:29. > :04:33.summer we were enjoying so much, you remember that Indian summer...
:04:33. > :04:36.They're wasting my time every day, I'm going to waste their time.
:04:36. > :04:41.many words of complaint have you E mailed First Great Western so far?
:04:41. > :04:45.I was working it out. It's around 40,000 now. That's nearly the
:04:45. > :04:50.length of half a novel. This is War And Peace on the Oxford to London
:04:50. > :04:56.lieb. -- line. I have a lot of nonsense to talk about. It shows
:04:56. > :05:01.the scale of the delays I think. The last Transport Secretary called
:05:01. > :05:06.the railway a rich man's toy. Now the minister says we've got to pay
:05:06. > :05:11.even higher fares to get a better one. We want to give better value
:05:11. > :05:16.for money to taxpayers and fare payers by getting the cost of the
:05:16. > :05:20.railways down. Many the meantime passengers will benefit from a
:05:20. > :05:24.major programme of upgrades. Their fares are helping to pay for the
:05:24. > :05:28.upgrades. The train companies say that despite the fares, there have
:05:28. > :05:31.never been more people travelling by train or enjoying it so much.
:05:31. > :05:36.think probably the right people to ask are the people who use the
:05:36. > :05:39.railways, the passengers. And through the independent watchdog
:05:39. > :05:49.Passenger Focus we know satisfaction is at 84%, a record
:05:49. > :05:51.
:05:51. > :05:56.high. That's a statistical ready familiar to passengers. The 84%,
:05:56. > :06:01.it's easy to hide behind that number. Are you 84% satisfied?
:06:01. > :06:06.I'm not. I'm going to make a badge saying I'm a dissatisfied customer.
:06:06. > :06:10.You love to quote that statistic, but the next question in the survey
:06:10. > :06:15.tells us only 44% of passengers think the level of their fares,
:06:15. > :06:19.ticket price, is value for money. That seems to make nonsense of the
:06:19. > :06:24.84% doesn't it? It shows we still have much to do as an industry.
:06:24. > :06:27.Value for money is as much as anything, a function of the price
:06:27. > :06:34.at which we offer fares, which in turn, is driven by the cost of
:06:34. > :06:39.running the railway. OK. So why does running the railway cost so
:06:39. > :06:43.much? The present system was created when the last Tory
:06:43. > :06:48.Government privatised the railway in 1993. They separated the running
:06:48. > :06:54.of the trains from the operation of the tracks and infrastructure, now
:06:54. > :06:58.Network Rail's job. Overall, a former Tory Transport Minister
:06:58. > :07:03.awards himself... About seven out of ten. Very good in parts. I think
:07:03. > :07:09.there's really common agreement across the political spectrum that
:07:09. > :07:14.privatising train operations was exactly the right thing to do.
:07:14. > :07:20.Utton, the e-mail man, doesn't give seven out of ten. His season ticket
:07:20. > :07:26.costs him nearly �500 a month. Delays cost valuable family time.
:07:26. > :07:29.So I've got two kids, four-year-old and three-year-old. Money is tight.
:07:29. > :07:33.I am the bread winner in the house. It is the fact that I'm not getting
:07:33. > :07:38.what I'm paying for that annoys me the most. If it's going to cost
:07:38. > :07:43.that much, I expect at least it would work properly. Like most of
:07:43. > :07:46.us, Dom Utton has a go at the train company when things go wrong. But
:07:46. > :07:52.on the privatised railway things aren't that simple. Who is in
:07:52. > :08:02.charge? Good question. When the train is badly delayed, an
:08:02. > :08:05.expensive blame game kicks in. are sorry... All over Britain train
:08:05. > :08:14.companies and Network Rail have teams of people ready to argue
:08:14. > :08:18.about whose fault it was. There are 600 people, I understand, in the
:08:18. > :08:23.industry whose jobs are delay atery buegs staff there to blame each
:08:23. > :08:28.other. That's their job. That's right. There are 600 atery buegs
:08:28. > :08:32.people, people think that contract and legal frameworks and fines and
:08:32. > :08:36.blame can improve an industry. It doesn't do it at all. It's complete
:08:36. > :08:38.rubbish. The public don't want to hear all that. They don't want
:08:38. > :08:43.excuses. They don't want to hear people blaming each other. They
:08:43. > :08:46.just want the railways to run as efficiently as they can and drive
:08:46. > :08:52.down the costs. In the end, I know everything we get comes from the
:08:52. > :08:57.taxpayer. Precisely. The public subsidy to the railway has gone on
:08:57. > :09:03.and on rising. It's now �4 billion a year. But how much of that money
:09:03. > :09:08.is wasted? The costs are running the railways is higher than in
:09:08. > :09:13.other European countries. It isn't fair on taxpayers or passengers to
:09:13. > :09:18.ask them to pay for inefficiency in the railways. Passengers now have a
:09:18. > :09:24.champion, dedicated to cutting costs. Sir Roy McNulty reported to
:09:25. > :09:27.the Government last year that we're subsidising an industry that's been
:09:27. > :09:33.Crownically overspending. Both taxpayers and passengers are paying
:09:33. > :09:40.too much for the railway. We would say about 30% too much. 30% sounds
:09:40. > :09:45.a huge amount over the odds? It is a lot over the odds. But it's a big
:09:45. > :09:50.expensive railway and there are opportunities to reduce the costs.
:09:50. > :10:00.So, every time you buy one of these, a big chunk of the money you're
:10:00. > :10:03.
:10:03. > :10:09.spending gets wasted. Simple. Sir Roy McNulty says that our railways
:10:09. > :10:13.are costing us 30% more than they should. Wow. That's huge. Our fares
:10:13. > :10:17.are 30% higher than they are in Europe. Probably for a lesser
:10:17. > :10:22.service. You're probably right, yeah. That's very depressing, very
:10:22. > :10:29.depressing indeed. And the key reason, he said, was down to
:10:29. > :10:37.Network Rail. Poor budget control on infrastructure projects,
:10:37. > :10:39.renewing and improving the railway. You put Network Rail's
:10:39. > :10:45.infrastructure costs fairly and squarely in the frame in your
:10:45. > :10:49.report. It's the biggest single element of the railways' costs.
:10:49. > :10:55.It's an area where it has been identified repeatedly that there is
:10:55. > :11:00.significant scope for improvement. Network Rail say that's not fair
:11:00. > :11:03.because the projects they have to manage on busy British Railways,
:11:03. > :11:11.like remodelling Reading to cut congestion, are often bound to cost
:11:11. > :11:17.more than they do abroad. We don't accept the 30% figure. We have
:11:17. > :11:24.questions over how it was derived. Sir Roy says there's a major factor
:11:24. > :11:27.in the 30% efficiency gap. He's repeated to us it's the cost of
:11:27. > :11:31.your infrastructure project. infrastructure cost there's
:11:31. > :11:35.certainly a huge penalty in building infrastructure on our
:11:35. > :11:38.railways. We just can't shut the railways for large periods of time
:11:38. > :11:44.to build major renuelz. That's the big difference of costs here than
:11:44. > :11:49.in Europe. But Network Rail's critics don't buy that. They say
:11:49. > :11:55.not only does it waste public money, but it's not properly accountable
:11:55. > :11:59.to taxpayers. At present, nobody has actually given us a really
:11:59. > :12:05.credible explanation for the differential in costs between the
:12:05. > :12:09.UK and our European partners. to know where your money goes on
:12:09. > :12:15.the railway? Neil Middleton, we met him earlier, works in the City and
:12:15. > :12:19.deals with financial facts and figures every day. I know that
:12:19. > :12:23.actually I have very little influence over how that money is
:12:23. > :12:27.spents. The accounting is very unclear. He tried to find out more
:12:27. > :12:32.by applying to be one of the members of Network Rail's board
:12:32. > :12:39.appointed by the general public. They turned him downment -- down.
:12:39. > :12:46.Whose railway does it feel like? Nobody 's. It seems accountable to
:12:46. > :12:55.itself rather than the travelling public. We tried to crack the great
:12:55. > :13:03.railway mystery to track down what a particular project had cost.
:13:03. > :13:09.Rugby on the West Coast main line. The upgrade on the line as a whole
:13:09. > :13:18.was started by Railtrack and ended up �6.5 billion over budget. Yes,
:13:18. > :13:27.billions. Finally Network Rail took over. So Rugby station is down to
:13:27. > :13:32.them. Now express trains whistle through. Terrific. Unless you live
:13:32. > :13:35.in Rugby and want more trains to stop there.
:13:35. > :13:44.Down at the wheel tappers on Railway Terrace, the locals feel
:13:44. > :13:48.ignored. Our particular concern was to maintain and improve the level
:13:48. > :13:52.of service for Rugby. And did you get an improved service through
:13:52. > :13:58.Rugby as you hoped? Definitely not. We suffer the pain of the
:13:58. > :14:03.disruption, whilst the work was going on, but our overall level of
:14:03. > :14:08.service at the end of it was poorer. At one point during the project, at
:14:08. > :14:11.the beginning of 2008, the service wasn't just disrupted, it was non-
:14:11. > :14:21.existent. The engineering work had badly overrun and the train
:14:21. > :14:27.companies weren't going to take the blame for that. They say it's their
:14:27. > :14:31.fault failure of Network Rail to complete work. From their point of
:14:31. > :14:36.view it's unclear whether it's Virgin Trains Network Rail or nb
:14:36. > :14:40.else. There were no trains to get them to their destination. The job
:14:40. > :14:46.was finished eventually. Network Rail was fined �14 million for this
:14:46. > :14:49.and two other engineering overruns. But how much of the Rugby project
:14:49. > :14:58.finally cost? The word on the street they had gone several
:14:58. > :15:03.million over budget. We were determined to solve the mystery.
:15:03. > :15:07.Network assured us their accounts are a model of openness. Yet
:15:07. > :15:17.they're anything but an open book to us. We weren't the only ones to
:15:17. > :15:20.It is very difficult to get Network Rail to tell you what the original
:15:20. > :15:24.cost of a project was supposed to be and what it actually turned out
:15:24. > :15:29.to be. It is an incredibly opaque process of accounting that appears
:15:29. > :15:31.to make this almost impossible figure that they arrive at. In any
:15:31. > :15:36.private business you would expect that information to be instantly
:15:36. > :15:40.available, good or bad. Who else could help us find out how much of
:15:40. > :15:45.our money had been spent? Surely the industry's official regulator
:15:45. > :15:50.could offer us enlightenment? We asked you guys while we were making
:15:50. > :15:56.this programme to help us. At the end of the day, you could not help
:15:56. > :16:00.us to understand the system any more than we could in the first
:16:00. > :16:03.place. I think we told you to get the data from Network Rail. That is
:16:03. > :16:08.their data and this is their business and it is not for us as
:16:08. > :16:12.the regulator to give out third- party's data that does not belong
:16:12. > :16:16.to us. So you did know what the projected costs of Rugby station
:16:16. > :16:21.where? And you knew what the costs were in the end but you did not
:16:21. > :16:23.think it was our business to ask you? We did have that information
:16:24. > :16:30.on the West coast renovation project as a whole, but I cannot
:16:30. > :16:35.confirm whether we had it for the Rugby station project individually.
:16:35. > :16:39.This is our money. Is it looking the other way or oversight? This is
:16:39. > :16:44.effective oversight. We still did not have an answer to a simple
:16:44. > :16:49.question. Did Network Rail overspend or not? We pressed on.
:16:49. > :16:52.The chief executive finally told us... You are absolutely right.
:16:52. > :16:57.There was a substantial cost overrun on the Rugby project. It
:16:57. > :17:01.was material, there is no doubt. But what were the numbers? Network
:17:01. > :17:06.Rail said they would give us the actual figure of how much they
:17:06. > :17:10.overspend remodelling Rugby station. We are still waiting. That is
:17:10. > :17:16.shocking because this is public money. As taxpayers we want to know
:17:16. > :17:21.where that money goes. Will fare payers and they have to be
:17:21. > :17:25.accountable to the public. -- will fare payers. They are not currently
:17:25. > :17:29.accountable. Network Rail has been overspending
:17:29. > :17:35.and they have not been keen to tell us by how much.
:17:35. > :17:41.But is there any other way to run the railway? This is a little
:17:41. > :17:45.station called Warwick Parkway. It is on the Chiltern Line. And this
:17:45. > :17:50.man risked his own company's money to build his own brand new station
:17:50. > :18:00.at a price that they could afford. 30 went about it the usual way and
:18:00. > :18:01.
:18:01. > :18:06.asked Railtrack to quote him at the a price. -- first he went about it
:18:06. > :18:11.the usual way. They quoted as 13 million and we could not afford
:18:11. > :18:15.that so we did it ourselves. They build their own station for 5.2
:18:15. > :18:18.million, yes, less than half. Chiltern believe that train
:18:19. > :18:22.companies that deal directly with customers are the best people to
:18:22. > :18:27.handle investment and control costs on the railway, not Network Rail.
:18:27. > :18:32.They just love their customers at Warwick Parkway. This is Judy, the
:18:32. > :18:36.station host. Last year the customers gave me an award,
:18:36. > :18:41.customer-service his award, which was very nice. What did they give
:18:41. > :18:46.you? A bottle of champagne but champagne glasses. It was really
:18:46. > :18:51.moving. Do you think there'll railway staff up and down the
:18:51. > :18:58.country being given champagne at for the job they are doing? I would
:18:58. > :19:02.not know. We have special people at Warwick Parkway. Of course you do.
:19:02. > :19:07.But the Chiltern revolution was not just about one rather windswept new
:19:07. > :19:13.station. Chiltern have invested their own money to rebuild the
:19:13. > :19:18.railway line that they run their trains on. We have done all of
:19:18. > :19:24.those things to the tune of �500 million on Chiltern Railways over
:19:24. > :19:29.the last 15 years. There is more to come. The plan to cut the journey
:19:29. > :19:36.time on their existing line from London to Birmingham by 20 minutes.
:19:36. > :19:41.It was Chiltern's grand design. They were in charge. So it was your
:19:41. > :19:46.specification for your higher speed railway? Totally. And your money?
:19:46. > :19:52.Totally. Mr Shooter turned the privatised railway that the Tories
:19:52. > :19:56.invented inside out. Chiltern say that you can improve railway lines
:19:56. > :20:04.like theirs without taxpayers' money. Now they say that Network
:20:04. > :20:08.Rail have come on board. We decided a few months ago that it would work
:20:08. > :20:13.even better than it was by combining our teams with the
:20:13. > :20:17.Network Rail team. Network Rail is becoming more customer focused but
:20:17. > :20:22.nevertheless it is our scheme, we specified it, we are paying for it
:20:22. > :20:26.and our contractor has done it. Government like the Chiltern model.
:20:26. > :20:30.They are just about to announce a big shake-up for the railways. They
:20:30. > :20:35.have told us that it will include giving train companies longer
:20:35. > :20:39.franchises so that they have more incentive to invest their money on
:20:39. > :20:46.their lines. The train operators and the commercial side of the
:20:46. > :20:50.railway industry should have a bigger say. This excess of a longer
:20:50. > :20:56.franchise for Chiltern I think demonstrates benefits for
:20:56. > :21:00.passengers. -- this excess. Your plan is longer franchises and let
:21:00. > :21:03.them have a bigger say in the investment of my money on a railway
:21:03. > :21:13.they are running? They will have a bigger say within a framework set
:21:13. > :21:16.
:21:16. > :21:20.Passengers do not much care who runs the railway. I just want to
:21:20. > :21:26.have a reasonable seat in a puncture or, speedy train which is
:21:26. > :21:33.at a decent cost. It is somebody else's problem how we achieve that.
:21:33. > :21:39.At the moment I don't think it is being achieved. Dom Utton does not
:21:39. > :21:45.think so either. He is still exacting poetic justice with his
:21:45. > :21:47.terrible time-wasting email attack. The frost returns to Rajhastan. The
:21:47. > :21:51.mighty Ganges freezes over once more. Elizabeth and Leicester, the
:21:51. > :21:58.beating oars, the sterns formed of a gilded shell. Now it's over. Our
:21:58. > :22:03.Indian summer's gone. One big reason for his train arriving so
:22:04. > :22:07.late so often, on its way from Oxford to London it has to find its
:22:07. > :22:16.way through one of the worst bottlenecks on the railway. Reading
:22:16. > :22:20.station. Now it is being rebuilt by Network Rail. The Government
:22:20. > :22:23.believes that on large, complex infrastructure projects like these,
:22:23. > :22:29.with lots of train companies involved, Network Rail should
:22:29. > :22:34.remain in charge. It is their star project, and a multi- million-pound
:22:34. > :22:38.acid test of whether they can keep their spending within bounds.
:22:38. > :22:42.are going to build five more platforms, so when we finish this
:22:42. > :22:46.project there will be 11 through platforms. To the West of Reading
:22:46. > :22:51.where it is really constrained we are building a huge flyover.
:22:51. > :22:55.overall command is one of the army's top engineers, known as the
:22:55. > :22:59.Brigadier around here. What is it like to rebuild a railway when you
:22:59. > :23:08.have got trains running through it? Challenging. It is like conducting
:23:08. > :23:12.an orchestra. There are 700 trains going through it every day. 14
:23:12. > :23:16.million passengers a year. We have to pick the times that we have
:23:16. > :23:21.access to the railway and choreograph really care FLA, I am
:23:21. > :23:26.talking about choreographing every half hour of every activity. Take
:23:26. > :23:36.your seats, ladies and gentlemen, Network Rail presents, with no
:23:36. > :23:49.
:23:49. > :23:54.expense spared, the Greatest Show How was it for you? How much is
:23:54. > :23:58.this project going to cost? Reading project will cost �850
:23:58. > :24:02.million. We know that we need to be leaner and fitter and we will be.
:24:02. > :24:11.To do things more efficiently, to do things more effectively, to a
:24:11. > :24:14.price. Convinced? �850 million is an awful lots of money from hard-
:24:14. > :24:20.pressed taxpayers and rail travellers in an industry that has
:24:20. > :24:25.been criticised for overspending by 30%. How will Network Rail do this
:24:25. > :24:30.time? We asked the former Tory transport minister. It all I can
:24:30. > :24:34.say is that history would tell you that if the price is 850 now before
:24:34. > :24:37.the work has been completed, then it is likely to be substantially
:24:37. > :24:44.more than that. That is not something we should ever accept as
:24:44. > :24:49.being normal. Then we went to the MP who is the guardian of the
:24:49. > :24:57.public purse. Do you think, terrific, I am confident that money
:24:57. > :25:03.will be perfectly spend? completely think, oh, my God. How
:25:03. > :25:08.much money are we wasting? Could we have done this better? Will we ever
:25:08. > :25:13.know if we got value for money under the current structure? Hardly
:25:13. > :25:17.a vote of confidence in Network Rail. I think you might be
:25:17. > :25:20.depressed at the level of scepticism from people used to
:25:20. > :25:26.examining the industry as to whether you can do Reading on time.
:25:26. > :25:31.And on budget. There is a massive project, �800 million. I would just
:25:31. > :25:36.say look at what we have done so far. We have made a very good start
:25:36. > :25:40.to the process. So why should trust you? It is OK now? You and the
:25:40. > :25:43.public should look for results. You should look for the continuing
:25:43. > :25:49.ongoing reduction costs that we have achieved consistently. You
:25:49. > :25:54.should expect more of that. While the work continues, who is keeping
:25:54. > :25:58.an eye on our money? What do you think of the Reading station
:25:58. > :26:03.remodelling project and the way that is being carried out as the
:26:03. > :26:06.regulator? Reading seems to be going well. It seems to be a good
:26:06. > :26:10.example of collaboration between Network Rail and its industry
:26:10. > :26:15.partners. Obviously it is not yet finished and we will have to wait
:26:15. > :26:19.and see what the outcome is. seems to be going well? I would
:26:19. > :26:25.expect a slightly more robust dancer than that when there are
:26:25. > :26:28.�850 million of money riding on it. The project is not finished and I
:26:28. > :26:32.cannot tell you now if it will be finished on time and on budget. But
:26:32. > :26:36.in terms of where we are in the project plan right now, looking at
:26:36. > :26:40.where we would expect to be, it is going OK. It is meant to be
:26:40. > :26:44.finished in 2015. Of course if it does end up over-budget then it
:26:44. > :26:50.will be too late to do anything about it. But how will we ever
:26:50. > :26:55.know? The new man at Network Rail admits it is time to be more open
:26:55. > :26:59.with us about how they spend our money. I intend that by the middle
:26:59. > :27:04.of 2012, that we will make available a substantial increase of
:27:04. > :27:07.information about our organisation to the general public, under a
:27:07. > :27:10.banner of transparency. We have hired the people, set up the
:27:10. > :27:16.systems, and I intend for a substantial release of information
:27:16. > :27:21.from June onwards. The railways have been set a target to cut their
:27:21. > :27:24.costs by 30% within seven years. Will they? Haven't we heard all
:27:24. > :27:29.these promises on the railways, that things will get better and
:27:29. > :27:34.cost will be driven down before? Certainly there have been many
:27:34. > :27:39.attempts to do this and so far they have not been successful. I think
:27:39. > :27:43.you have probably hit on the key concern. How can we be certain that
:27:43. > :27:47.it will be different this time round? We are determined to succeed
:27:47. > :27:57.on this because we know it is vital if we are going to give passengers
:27:57. > :28:04.Between them our four commuters are shelling out �15,000 a year on
:28:04. > :28:12.fares. Until he feels he is getting value for money, the Bard of Oxford
:28:12. > :28:15.will go on and on complaining. going to listen to the New Seekers
:28:15. > :28:25.1974 hit, You Won't Find Another Fool Like Me, a much underrated
:28:25. > :28:26.