:00:07. > :00:11.ScottishPower has been told to pay ?18 million in penalties for failing
:00:12. > :00:17.It's been criticised by the industry regulator Ofgem for unacceptable
:00:18. > :00:21.delays to call handling, billing and complaints.
:00:22. > :00:29.Our business and economy editor, Douglas Fraser, reports.
:00:30. > :00:32.At ScottishPower, we think about what energy is and what it can
:00:33. > :00:42.In the real world outside this advert, its customers have been left
:00:43. > :00:44.waiting on the phone or for their bill.
:00:45. > :00:47.One of the big six energy supplies, ScottishPower joins rivals
:00:48. > :00:49.in being heavily penalised for the treatment of its customer.
:00:50. > :00:55.She set up a direct debit to pay her bills.
:00:56. > :00:59.She found her money was not taken out of the account
:01:00. > :01:04.and she was ignored and is now left with a backdated claim.
:01:05. > :01:15.They have no record of any gas that was supplied,
:01:16. > :01:17.but they have been chasing me for it.
:01:18. > :01:20.It has been well documented and it is stressful in my late
:01:21. > :01:28.The regulator found the Spanish owned company let down customers
:01:29. > :01:33.while changing its IT system four years ago.
:01:34. > :01:38.Call waiting times were found to be too high, which some
:01:39. > :01:43.300,000 bills were late, leading to a million complaints
:01:44. > :01:46.and those complaints were handled too slowly.
:01:47. > :01:49.The problems were still being resolved earlier this year.
:01:50. > :01:54.Ofgem is giving ScottishPower a fine of only ?1, but requiring it to pay
:01:55. > :02:01.?80 million on penalties after 15 million for failing
:02:02. > :02:15.to support vulnerable customers and 3 million to charity.
:02:16. > :02:17.It is the second-biggest fine we've imposed in relation to not
:02:18. > :02:23.This should send out a message, ?18 million is a large fine and it
:02:24. > :02:25.says we expect companies to treat their customers fairly
:02:26. > :02:27.ScottishPower had no one available to interview
:02:28. > :02:38.Later this year, ScottishPower will occupy this
:02:39. > :02:44.city centre headquarters, a grand building that underlines
:02:45. > :02:47.the important role of the company in the Scottish economy.
:02:48. > :02:53.But the penalty issued today is a reminder it cannot afford
:02:54. > :03:00.to get too grand for its customers and demonstrates the danger
:03:01. > :03:03.when companies' computer systems need to be renewed and rebooted.
:03:04. > :03:06.In more disturbing evidence to the Liam Fee murder trial,
:03:07. > :03:09.a young child said he felt "unsafe" with the two accused.
:03:10. > :03:13.The boy says Nyomi and Rachel Fee told him his dad was dead,
:03:14. > :03:19.Nyomi and Rachel Fee deny murdering Liam and harming two other boys.
:03:20. > :03:22.Some viewers, particularly young children, may find some
:03:23. > :03:26.of the details in Lisa Summers report upsetting.
:03:27. > :03:31.Two-year-old Liam Fee was found dead at his home in March 2014.
:03:32. > :03:35.For a second day, the jury has been watching video evidence from a child
:03:36. > :03:42.Rachel and Nyomi Fee are accused of mistreating.
:03:43. > :03:45.He believed his dad was dead because Rachel told him full.
:03:46. > :03:53.She said she had killed them because she doesn't like liars.
:03:54. > :03:55.The social worker said she assured him
:03:56. > :04:10.He said he broke down and didn't want to go back to the house.
:04:11. > :04:14.The child says on one occasion Nyomi tried his hands behind his back
:04:15. > :04:16.with a dressing gown cord and forced him to sleep naked
:04:17. > :04:26.The rats were in and the snakes, but they were in boxes.
:04:27. > :04:32.Nyomi Fee told him it eats little boys.
:04:33. > :04:41.But she never got it out of the box. The two women deny killing Liam and
:04:42. > :04:44.deny harming him and two other boys. The trial continues.
:04:45. > :04:46.Scotland's first female Lord Justice Clerk has been
:04:47. > :04:47.installed at a ceremony in Edinburgh.
:04:48. > :04:49.Appointed by the Queen on the recommendation
:04:50. > :04:51.of the First Minister, Lady Dorrian becomes the country's
:04:52. > :04:54.second most senior judge behind the Lord President.
:04:55. > :04:56.Her elevation means she'll play a prominent role
:04:57. > :05:04.In the Holyrood election campaign, the SNP leader, Nicola Sturgeon,
:05:05. > :05:07.says she has not ruled out cutting the number of local authorities.
:05:08. > :05:11.The party's promising a wide-ranging review.
:05:12. > :05:14.But rivals are not convinced structural reform is necessary.
:05:15. > :05:20.Here's our political correspondent, Glenn Campbell.
:05:21. > :05:26.Getting rid of your rubbish is not the only thing your council does.
:05:27. > :05:29.It is also in charge of local roads, school education and social care
:05:30. > :05:38.This city of Edinburgh Council is one of 32 local authorities
:05:39. > :05:44.in Scotland and the SNP wants to review the role and review
:05:45. > :05:47.the responsibility of these councils and how they work together
:05:48. > :05:56.with the network of health boards that run NHS services.
:05:57. > :05:59.The party leaders made clear that would mean having fewer
:06:00. > :06:05.We will review the situation in partnership with local government.
:06:06. > :06:09.The provision of public services and the governance is changing.
:06:10. > :06:14.In health and social care, we now have new partnership that
:06:15. > :06:17.bring health and local government together.
:06:18. > :06:19.Health and social care became an integrated
:06:20. > :06:24.service earlier this month, with cross-party backing.
:06:25. > :06:27.The Conservatives favour more joint working rather than trimming down
:06:28. > :06:33.The Scottish Conservatives don't leave in the wholesale
:06:34. > :06:37.We don't think there should be wholesale organisation
:06:38. > :06:41.because we should be doing the best job of service delivery.
:06:42. > :06:43.That means councils working closer together but not
:06:44. > :06:50.Scotland's eight Fire Services were merged into just one
:06:51. > :06:58.during the last Parliament and a single police force was created.
:06:59. > :06:59.The Liberal Democrats call it centralisation and don't
:07:00. > :07:12.We don't want to be meddling around with the boundaries of councils.
:07:13. > :07:16.That is a distraction. We should be pushing powers back down into the
:07:17. > :07:20.communities. The SNP took control of the police, they are threatening to
:07:21. > :07:23.take control over our schools. This is not acceptable. Local government
:07:24. > :07:29.reform could cut the cash available for Scotland's poorest areas. It is
:07:30. > :07:33.20 years since local government was last overhauled when regional
:07:34. > :07:39.councils, like Strathclyde, were abolished. Labour says its manifesto
:07:40. > :07:43.tomorrow will not propose another big shake-up. We have to be very
:07:44. > :07:46.careful about any more centralisation, which has been
:07:47. > :07:51.hugely unpopular. I think we can get government to work on a much more
:07:52. > :07:58.joined up fashion by devolving power to governments. That's the way to
:07:59. > :08:02.get efficient local government. The SNP says it wants more local
:08:03. > :08:06.decision-making, not less. Either way, it has managed to put who
:08:07. > :08:08.provides what service on the election agenda.
:08:09. > :08:11.A driver who deliberately drove and knocked over a man as he walked
:08:12. > :08:14.home from a night out has been jailed for almost six years.
:08:15. > :08:16.Akib Aslam struck Steven Ballantyne in Grangemouth before swerving
:08:17. > :08:20.violently to throw him off the bonnet of his car.
:08:21. > :08:22.Mr Ballantyne was so badly hurt, he was unable
:08:23. > :08:33.A court heard the victim did nothing to provoke the incident.
:08:34. > :08:35.Many people are exposing themselves to harmful levels of pollutants
:08:36. > :08:37.in their homes because they're not ventilating them properly.
:08:38. > :08:40.Specialists at Glasgow School of Arts Environmental Research Unit
:08:41. > :08:42.say modern homes are airtight, which allows pollution
:08:43. > :08:49.Our health correspondent Eleanor Bradford reports.
:08:50. > :08:54.Margaret and John are chuffed to bits with their new house.
:08:55. > :08:58.It's draught free and much cheaper to heat than their old one.
:08:59. > :09:00.They were given a manual telling them how to ventilate the home,
:09:01. > :09:08.It was quite technical, in fact, too technical.
:09:09. > :09:13.I put it in the drawer, and that is where it has stayed.
:09:14. > :09:20.It was for someone with mechanical expertise, not me.
:09:21. > :09:23.Experts say that was probably a bad idea.
:09:24. > :09:26.We have things like carpets, soft furnishings...
:09:27. > :09:30.Everyday objects give off chemicals that need to escape.
:09:31. > :09:33.Pollution inside can be five times higher than outside.
:09:34. > :09:35.It depends on the nature of the house, the type
:09:36. > :09:41.of ventilation, carpets, candles, air fresheners, ironically,
:09:42. > :09:49.Sofas and air fresheners contain volatile organic compounds
:09:50. > :09:56.MDF and plywood contain formaldehyde, which can
:09:57. > :10:01.Plastic gives off chemicals that disrupt the reproductive system
:10:02. > :10:07.if there is not adequate ventilation.
:10:08. > :10:08.Ken Shepherd works for the housing association
:10:09. > :10:13.It gives its householders simple tips.
:10:14. > :10:16.There was a big build-up of CO2 in the bedroom,
:10:17. > :10:20.and the best way to deal with that is to open the window,
:10:21. > :10:25.get some ventilation in, and that gives you better air quality.
:10:26. > :10:29.The advice is to use trickle vents, which let fresh air trickle in.
:10:30. > :10:35.Use bathroom fans or open a window while showering to let moisture out.
:10:36. > :10:37.Modern homes are built to be airtight, so it's important
:10:38. > :10:40.to know how the ventilation system works or you could be
:10:41. > :10:53.The fashion and tailoring chain Austin Reed has gone
:10:54. > :10:56.The retailer has three shops in Scotland, Edinburgh,
:10:57. > :10:59.Glasgow and Livingston, as well as an outlet in Gretna
:11:00. > :11:05.The company, which was founded in 1900, employs nearly 1,200 staff
:11:06. > :11:11.It's over to Christopher now with the weather forecast
:11:12. > :11:24.Good evening. It was fairly wintry at times today. You can see on the
:11:25. > :11:29.radar the number of showers we had pining in on BOS brisk winds, and
:11:30. > :11:35.some of them had seasons snow fixed in, and we saw some snow settling to
:11:36. > :11:38.low levels as well. You can see one of our weather watchers sent in this
:11:39. > :11:43.picture. Overnight, the showers fade away which means it will be cold,
:11:44. > :11:50.frosty and, for some, icy. Dry for many in the morning. We have a
:11:51. > :11:55.yellow be aware warning for those continued snow showers with the risk
:11:56. > :11:59.of ice. Elsewhere, it is reasonably dry with some showers down through
:12:00. > :12:05.the Borders, South Lanarkshire and the Borders. For many, a sunny start
:12:06. > :12:09.but chilly. In the countryside, close to freezing or below freezing
:12:10. > :12:14.at 8am. Those showers frequent across the North and it is a wintry
:12:15. > :12:21.mix. Through Wednesday, many central, southern and eastern parts
:12:22. > :12:24.will be dry and bright but a few showers will pop off as well. For
:12:25. > :12:29.many parts of England, there will be some rain showers around, but the
:12:30. > :12:34.winds are lighter so they will be slow-moving. If you catch one, it'll
:12:35. > :12:40.be with you for some time. Not feeling as cold tomorrow as it did
:12:41. > :12:45.today. Into the evening, some wintry showers around, and, potentially,
:12:46. > :12:48.some snow to the lower levels, too. Thursday, all eyes on this
:12:49. > :12:54.developing system out in the Atlantic, low pressure being rain
:12:55. > :13:00.our way. Reasonably dry bright, chilly, a few showers, then you can
:13:01. > :13:06.see the system bringing the rain in to Scotland and Central Scotland by
:13:07. > :13:11.mid-afternoon. That is low pressure system still with us on Friday. Its
:13:12. > :13:16.exact track and certain but we are likely to see rain, strengthening
:13:17. > :13:17.wind. That's the forecast. Our next update is during Breakfast,
:13:18. > :13:21.at 6:25am tomorrow morning. But, from everyone on the late team
:13:22. > :13:25.here in Glasgow and around