0:00:00 > 0:00:02Subtitles
0:00:00 > 0:00:02Subtitles
0:00:03 > 0:00:05Social networking sites.
0:00:05 > 0:00:09Billions of people use them to keep in touch...
0:00:09 > 0:00:12..to share news, photos and to socialize.
0:00:12 > 0:00:16But what happens when the words on the screen turn nasty?
0:00:20 > 0:00:24You feel lonely. You don't know who your friends are.
0:00:26 > 0:00:29Internet bullying has caused concern and shock...
0:00:29 > 0:00:34..after a young girl from Leicestershire took her own life.
0:00:34 > 0:00:38Her family say she was bullied on the social networking site...
0:00:38 > 0:00:40..Ask.fm.
0:00:40 > 0:00:44Tonight we hear the experiences of young people of that website.
0:00:44 > 0:00:48I don't know how people can write those things.
0:00:50 > 0:00:53She's dead now and I'm just lucky I'm still here.
0:00:54 > 0:00:58The Children's Commissioner also calls for specific laws...
0:00:59 > 0:01:01..to protect young people online.
0:01:01 > 0:01:06We're trying to run to catch up to something that's way out there...
0:01:06 > 0:01:09..without very much regulation or control.
0:01:11 > 0:01:14Do we need to wrestle back control so it's safe? Yes.
0:01:14 > 0:01:18This programme contains some very strong language.
0:01:18 > 0:01:22This programme contains scenes some viewers may find disturbing.
0:01:45 > 0:01:49When the school term ended this summer...
0:01:49 > 0:01:54..the death of a 14-year-old girl claimed the news headlines.
0:01:54 > 0:01:58Hannah Smith from Leicestershire had committed suicide.
0:01:58 > 0:02:02Her family say she was bullied by anonymous posters on Ask.fm.
0:02:03 > 0:02:07The incident raised questions over the dangers of social sites.
0:02:07 > 0:02:11We, as members of the public, have got to stop using these sites.
0:02:11 > 0:02:15'Who are your friends?'
0:02:20 > 0:02:24One person who's on the internet for at least three hours a day...
0:02:24 > 0:02:28..is 15-year-old Olivia Edwards, who lives near Treorchy.
0:02:28 > 0:02:33I go on Facebook, Instagram, I look at things on the web...
0:02:33 > 0:02:36..I go on YouTube and things like that.
0:02:39 > 0:02:44But there is one website Olivia Edwards no longer uses.
0:02:44 > 0:02:46Ask.fm.
0:02:46 > 0:02:48It's a social networking site...
0:02:49 > 0:02:53..which encourages posters to ask and answer questions.
0:02:53 > 0:02:55There are 60 million users...
0:02:56 > 0:02:59..with over half of them under the age of 18.
0:02:59 > 0:03:01Olivia had an account last year...
0:03:01 > 0:03:04..but she became a target for bullies.
0:03:05 > 0:03:10They said I should kill myself...
0:03:10 > 0:03:14..and that I'm anorexic and not pretty...
0:03:14 > 0:03:20..and that I look like a monkey and a rat and things like that.
0:03:21 > 0:03:23How did that make you feel?
0:03:23 > 0:03:26It made my self-confidence go right down...
0:03:26 > 0:03:32..because I started to believe them, which wasn't good at all.
0:03:34 > 0:03:38Users can post anonymously on the site.
0:03:39 > 0:03:44I didn't know who it was and that upset me even more...
0:03:44 > 0:03:46..not knowing who it was.
0:03:46 > 0:03:51The situation got so bad that her mother had to contact the police.
0:03:52 > 0:03:56I was quite upset for two months...
0:03:56 > 0:04:01..and then I just wondered why I was upset.
0:04:01 > 0:04:05Other people go through it and they're fine. I should be fine.
0:04:07 > 0:04:10The internet has become part of all our lives...
0:04:10 > 0:04:13..but especially for young people.
0:04:13 > 0:04:1793% of people between 16 and 24 years of age...
0:04:17 > 0:04:21..use social networking sites like Twitter or Facebook...
0:04:21 > 0:04:25..and, in general, over half of us use these sites.
0:04:25 > 0:04:31But how many of us really know what's hiding behind the screen?
0:04:35 > 0:04:39One school hoping to tackle the problem of a lack of information...
0:04:39 > 0:04:42..is Ysgol y Cymer in the Rhondda.
0:04:42 > 0:04:46I went there to see the school's plans in action.
0:04:48 > 0:04:53If they tell you they're online and people are coming on to Ask.fm...
0:04:53 > 0:04:57..and they're saying cruel things to them, what might help?
0:04:57 > 0:05:00It's the first day of the Cymer Ofal scheme, which gives...
0:05:01 > 0:05:04..pupils an opportunity to volunteer as counsellors.
0:05:05 > 0:05:09Siriol Burford is the senior assistant head at the school.
0:05:09 > 0:05:13She's responsible for the welfare of the pupils and the scheme.
0:05:13 > 0:05:18The aim of the scheme is to enable pupils to advise others about...
0:05:18 > 0:05:21..cyberbullying and bullying in general.
0:05:22 > 0:05:27That's vital because I don't know whether they think we're old...
0:05:27 > 0:05:32..but they certainly understand more about technology than I would.
0:05:32 > 0:05:37They're more likely to go to pupils their own age...
0:05:37 > 0:05:41..for advice when things go wrong.
0:05:42 > 0:05:46She says internet bullying is a huge problem for schools...
0:05:46 > 0:05:48..and is increasing.
0:05:49 > 0:05:54If someone is unhappy, if something has happened on the internet...
0:05:54 > 0:05:57..the previous night or continues during the day...
0:05:57 > 0:06:00..that child will not concentrate.
0:06:00 > 0:06:05This is brought to my attention and the attention of others...
0:06:05 > 0:06:07..on the welfare team...
0:06:08 > 0:06:13..who spend a large part of their day trying to solve the problem.
0:06:13 > 0:06:17Sometimes they have to ask the police to come in...
0:06:17 > 0:06:19..to deal with the situation.
0:06:20 > 0:06:25One of the counsellors will be 14-year-old Kelsey Searle.
0:06:26 > 0:06:32To be someone they can come to and tell their problems...
0:06:32 > 0:06:36..and I can be there to listen to them.
0:06:36 > 0:06:40I might be able to advise them if they need it...
0:06:40 > 0:06:42..but I'm someone to talk to.
0:06:42 > 0:06:46Online bullying isn't new to her.
0:06:46 > 0:06:49She's been a target herself, through the app Kik Messenger...
0:06:50 > 0:06:54..where users can send messages for free over the internet.
0:06:54 > 0:06:58One of the boys I was in a class with...
0:06:58 > 0:07:02..was constantly saying things...
0:07:02 > 0:07:06..and saying really inappropriate things...
0:07:06 > 0:07:09..which were really nasty.
0:07:09 > 0:07:13So... I didn't take it, like, heart to heart.
0:07:13 > 0:07:19I was laughing about it because I thought, how pathetic is that?
0:07:19 > 0:07:24But it was a bit, you know, "Oh, my god."
0:07:24 > 0:07:29But things went too far and Kelsey told her mother.
0:07:29 > 0:07:31The bullying has stopped.
0:07:31 > 0:07:34By being part of the Cymer Ofal scheme...
0:07:34 > 0:07:37..she feels that she'll be able to empathise.
0:07:38 > 0:07:42You do feel as if you're on your own, so...
0:07:44 > 0:07:49..I can tell them to tell someone because they won't do anything.
0:07:49 > 0:07:50They can't.
0:07:51 > 0:07:5816-year-old Lowri Mitchinson has also experienced cyberbullying.
0:07:58 > 0:08:02Ask.fm was once again the source of the nasty comments.
0:08:02 > 0:08:06People called me anorexic and things. I wasn't anorexic.
0:08:06 > 0:08:09That could have hurt me a lot...
0:08:09 > 0:08:14..and caused me to put weight on or lose weight.
0:08:14 > 0:08:17It could happen to anyone, not just me.
0:08:18 > 0:08:21I still don't know who it was, to this day.
0:08:21 > 0:08:23You feel very lonely.
0:08:24 > 0:08:26You don't know who your friends are.
0:08:26 > 0:08:30Someone very close to you could be saying those things...
0:08:30 > 0:08:32..and you get really paranoid.
0:08:33 > 0:08:38She says there's a painful, public element to cyberbullying.
0:08:38 > 0:08:41There internet is everywhere you go.
0:08:41 > 0:08:46It's at school and on our phones and who doesn't carry their phone?
0:08:46 > 0:08:50The world can see what people think about you...
0:08:50 > 0:08:54..and they could get ideas about you without knowing you.
0:08:54 > 0:08:56It's really horrible.
0:08:57 > 0:09:00So what's the situation across Wales?
0:09:00 > 0:09:02Taro 9 has seen new figures...
0:09:02 > 0:09:06..which give an idea of the size of this problem.
0:09:06 > 0:09:10Almost a thousand people aged between 11 and 17...
0:09:10 > 0:09:13..were questioned in a recent survey...
0:09:13 > 0:09:16..by the Funky Dragon organisation.
0:09:16 > 0:09:2047.2% said they've been bullied...
0:09:20 > 0:09:25..and 37% of those said they've suffered from cyberbullying.
0:09:25 > 0:09:29It seems cyberbullying is more of a problem for girls than boys...
0:09:29 > 0:09:34..with the percentage of girls almost double that of the boys.
0:09:36 > 0:09:39Gwersyllt Primary School near Wrexham.
0:09:41 > 0:09:45Charles Conway is a consultant on internet safety...
0:09:45 > 0:09:49..and works with the local council to educate parents and children.
0:09:49 > 0:09:54Can anybody tell me what the age limit is for Facebook?
0:09:55 > 0:10:00He showed me the sort of comments young people in Wales face online.
0:10:00 > 0:10:04What we've got here is homophobic comments...
0:10:04 > 0:10:08..we've got somebody being told to keep cutting themselves.
0:10:08 > 0:10:12"Maybe one day you'll kill yourself. Fingers crossed."
0:10:13 > 0:10:17Educating parents about the latest technology is vital...
0:10:17 > 0:10:19..according to the consultant.
0:10:20 > 0:10:23This is the first generation of young people...
0:10:23 > 0:10:28..that are growing up always on internet access on Smartphones...
0:10:28 > 0:10:33..laptops, games consoles, tablet PCs - all these portable devices...
0:10:33 > 0:10:38..where the old advice of keep your computer in your living room...
0:10:38 > 0:10:41..and you can see what's happening goes out the window.
0:10:41 > 0:10:45Parents have to understand that where kids have 24/7 access to...
0:10:45 > 0:10:49..the internet, bullies have 24/7 access to their children.
0:10:51 > 0:10:54This isn't the first time stories have emerged...
0:10:55 > 0:10:59..of young people killing themselves due to cyberbullying.
0:10:59 > 0:11:03This time last year, Amanda Todd from Canada died...
0:11:03 > 0:11:07..just weeks after posting this video on YouTube.
0:11:13 > 0:11:18We've already seen cases of suicide in England and in Scotland...
0:11:18 > 0:11:21..and in America and Canada and all over the world...
0:11:21 > 0:11:24..relating to online bullying.
0:11:24 > 0:11:28Unfortunately, I feel it's a matter of time before we see it in Wales.
0:11:29 > 0:11:34A regular user of social networking sites is Nigel Owens.
0:11:34 > 0:11:38He's a familiar face as an international rugby referee.
0:11:38 > 0:11:43Almost 60,000 people follow him on his Twitter account.
0:11:43 > 0:11:48Although he acknowledges there are big advantages to the internet...
0:11:48 > 0:11:51..he's experienced the dark side as well.
0:11:51 > 0:11:54You can accept, in a way...
0:11:54 > 0:11:57..when somebody talks about a decision in a game...
0:11:57 > 0:12:00..or doesn't like the way you refereed.
0:12:00 > 0:12:04Fine, I can accept that, in a way...
0:12:04 > 0:12:07..although you don't want to hear that.
0:12:07 > 0:12:11But sometimes you get things which are more personal.
0:12:11 > 0:12:14Things about my sexuality.
0:12:14 > 0:12:18Things about being Welsh if they come from other countries.
0:12:18 > 0:12:23There are things that can be below the belt, I'd say.
0:12:24 > 0:12:27I can deal with it, not that I accept it...
0:12:27 > 0:12:30..because there are some things no-one should accept.
0:12:30 > 0:12:33But that's my nature as a referee.
0:12:33 > 0:12:37You have to deal with that side of things.
0:12:38 > 0:12:41Having been bullied at school...
0:12:41 > 0:12:44..he understands how damaging it can be.
0:12:44 > 0:12:47It's odd. You feel like it's your fault.
0:12:48 > 0:12:51It's not your fault at all that you're being bullied.
0:12:52 > 0:12:57The person who should feel guilty is the person bullying you.
0:12:57 > 0:13:01But you feel ashamed and that's why I think so many people...
0:13:01 > 0:13:03..find it difficult to talk about it.
0:13:04 > 0:13:07And he has advice for those suffering online.
0:13:08 > 0:13:13It's not your fault at all and it's wrong to say...
0:13:13 > 0:13:15..that you shouldn't...
0:13:15 > 0:13:18..go on there because you're being bullied.
0:13:18 > 0:13:21You're not doing anything wrong.
0:13:21 > 0:13:25But, if you're on these sites and you're being bullied...
0:13:25 > 0:13:27..come off those sites.
0:13:28 > 0:13:30Back at Ysgol y Cymer...
0:13:30 > 0:13:33..that's exactly what Lowri Mitchinson did.
0:13:33 > 0:13:36Mam spoke to me about it...
0:13:36 > 0:13:41..and said I'm far better off just getting rid of it.
0:13:41 > 0:13:44That's what I did and it never bothered me again.
0:13:44 > 0:13:49Some people can't because they want to know what people think of them.
0:13:49 > 0:13:52If one person does, everyone else might think that.
0:13:54 > 0:13:58After the break, the experience of one family from Anglesey...
0:13:58 > 0:14:01..at the hands of an anonymous bully.
0:14:02 > 0:14:06I was angry, upset, I started crying.
0:14:06 > 0:14:11I was basically running around frantic, not knowing what to do.
0:14:13 > 0:14:17What if it happens to someone who already feels depressed?
0:14:19 > 0:14:19.
0:14:23 > 0:14:25Subtitles
0:14:31 > 0:14:34Llannerch-y-medd, a rural village on Anglesey.
0:14:34 > 0:14:39But nowhere is free from the dark influence of the web.
0:14:39 > 0:14:45In August, Ashley and Shiree Webb were targeted by a troll...
0:14:45 > 0:14:47..which is an anonymous person...
0:14:48 > 0:14:52..who deliberately makes offensive remarks on websites to hurt people.
0:14:53 > 0:14:57Look at him. He's doing it again. You'd think he'd get a life.
0:14:57 > 0:14:58Unbelievable.
0:14:58 > 0:15:00Go away!
0:15:00 > 0:15:03Shiree Webb complained on the Facebook website...
0:15:03 > 0:15:06..about a photo of dead animals.
0:15:06 > 0:15:10This was picked up upon by someone using the fake name Jamie Card.
0:15:10 > 0:15:14He used a photo of the couple's son from the mother's Facebook page.
0:15:14 > 0:15:19He saw that and downloaded the photo to a computer.
0:15:19 > 0:15:24Then he posted it with some terrible comments.
0:15:25 > 0:15:29"Down's syndrome", "abused" and other nonsense.
0:15:29 > 0:15:34I was angry, upset, I started crying.
0:15:34 > 0:15:38I was basically running around frantic, not knowing what to do.
0:15:38 > 0:15:41But the troll didn't stop there.
0:15:41 > 0:15:45The couple say he hacked into Shiree Webb's account...
0:15:45 > 0:15:50..took some photos and posted them on other public pages...
0:15:50 > 0:15:52..and added offensive comments.
0:15:52 > 0:15:56Calling me a "fat f***".
0:15:56 > 0:15:59"C***"
0:15:59 > 0:16:00Um.
0:16:01 > 0:16:03"A b****".
0:16:03 > 0:16:05That I'm "fat and ugly".
0:16:05 > 0:16:09Yeah, he seems to be able to get away with it.
0:16:10 > 0:16:11Good boy. Go!
0:16:13 > 0:16:18This isn't the first family targeted by troll 'Jamie Card'.
0:16:19 > 0:16:23There are other, similar reports from young mothers in England.
0:16:23 > 0:16:27Although they have contacted the police and Facebook...
0:16:27 > 0:16:30..the couple say there is little support.
0:16:30 > 0:16:33They are concerned about the effect on vulnerable youngsters.
0:16:34 > 0:16:40What if the same thing happens to someone who is depressed?
0:16:40 > 0:16:42It's just a small thing for us.
0:16:42 > 0:16:47It might have a greater impact for someone in a different situation.
0:16:49 > 0:16:54The Parc and Dare Theatre, Treorchy, three weeks ago.
0:16:54 > 0:16:59Olivia Edwards is involved in rehearsals.
0:16:59 > 0:17:02It's a show called Ton-y-pandemonium.
0:17:02 > 0:17:05It's a show by the National Theatre of Wales.
0:17:05 > 0:17:09Nine of us have been selected to take part in it.
0:17:10 > 0:17:14Last Christmas, bullies targeted her...
0:17:14 > 0:17:18..on the Ask.fm social website.
0:17:18 > 0:17:20When I was being bullied...
0:17:20 > 0:17:26..everything went down and I lost some of my confidence.
0:17:26 > 0:17:32Then, when I went back to acting, it made me feel more confident.
0:17:32 > 0:17:34It helps a lot.
0:17:35 > 0:17:39The social website has been severely criticised...
0:17:39 > 0:17:42..following Hannah Smith's death this summer.
0:17:42 > 0:17:45Like Hannah, Olivia received anonymous comments.
0:17:45 > 0:17:50I don't know how people can write such things.
0:17:50 > 0:17:52She is dead because of it.
0:17:52 > 0:17:58I feel really lucky that I haven't fallen into that situation.
0:17:58 > 0:18:01She's dead now...
0:18:01 > 0:18:05..and I feel very lucky that I'm still here.
0:18:05 > 0:18:08Ask.fm is a company from Latvia.
0:18:08 > 0:18:12Since the summer, they have introduced new security features.
0:18:12 > 0:18:16These include appointing a security officer...
0:18:16 > 0:18:19..creating of a category to draw attention to bullying...
0:18:20 > 0:18:24..and making a button to ignore anonymous questions more prominent.
0:18:25 > 0:18:29But some say the changes don't go far enough.
0:18:29 > 0:18:32Young people should never be exposed to that level...
0:18:32 > 0:18:34..of vitriol and nastiness.
0:18:35 > 0:18:38Ask.fm could apply measures...
0:18:38 > 0:18:40..that could filter that stuff at source...
0:18:41 > 0:18:44..to make sure it never appeared on anybody's screen.
0:18:44 > 0:18:46Don't use it at all because...
0:18:46 > 0:18:50..there are people on it who want to make you feel small.
0:18:50 > 0:18:53It's not nice to feel like that.
0:18:53 > 0:18:56Taro 9 received a statement from Ask.fm.
0:18:57 > 0:18:59They say they are doing everything possible...
0:19:00 > 0:19:03..to protect users from bullying on the web.
0:19:03 > 0:19:06They say they are working with a child safety expert...
0:19:07 > 0:19:10..to create the most effective policies.
0:19:10 > 0:19:14They also encourage victims of bullying to contact them.
0:19:14 > 0:19:18They insist they will deal with such complaints immediately.
0:19:18 > 0:19:23Keith Towler, the Children's Commissioner for Wales...
0:19:23 > 0:19:28..says social websites need to wake up to their responsibilities.
0:19:28 > 0:19:32I think there's an absence of responsibility which shocks me.
0:19:33 > 0:19:36They've got to think that children will access their services.
0:19:37 > 0:19:40If children are accessing those services, how should we behave?
0:19:41 > 0:19:44There aren't currently specific laws in place...
0:19:44 > 0:19:46..which deal with cyberbullying.
0:19:47 > 0:19:50Tonight, the commissioner is calling for a change.
0:19:50 > 0:19:54We're trying to run to catch up to something that's way out there.
0:19:55 > 0:19:58It's out there without much regulation or control.
0:19:58 > 0:20:01Do we need to rest back some control so it's safe? Yes, we do.
0:20:02 > 0:20:04We need to think about legislation, guidance...
0:20:05 > 0:20:08..and the role of schools and parents and carers...
0:20:08 > 0:20:12..and enable children and young people to empower themselves...
0:20:12 > 0:20:15..to take some responsibility for their own safety.
0:20:16 > 0:20:18Gareth Jones is a lawyer.
0:20:18 > 0:20:21Although there isn't a cyberbullying law...
0:20:22 > 0:20:25..some offensive comments can be prosecuted...
0:20:25 > 0:20:30..by using the Harassment Act, the Public Order Act...
0:20:30 > 0:20:32..and recently, the Defamation Act.
0:20:33 > 0:20:36You don't see that many cases in the courts at the moment...
0:20:36 > 0:20:40..involving sites like Twitter and Facebook.
0:20:40 > 0:20:44But when they do come to court, there's a lot of press.
0:20:44 > 0:20:46He is speaks from experience.
0:20:46 > 0:20:51He was the defence lawyer in one of the best-known court cases...
0:20:52 > 0:20:55..when Liam Stacey from Swansea was jailed...
0:20:55 > 0:21:00..after making racist comments about Fabrice Muamba on Twitter.
0:21:01 > 0:21:07He admitted from the start that he shouldn't have said what he did.
0:21:07 > 0:21:11I'm certain he wouldn't have said these things...
0:21:11 > 0:21:17..if he understood what could happen by saying these things.
0:21:17 > 0:21:21Things are changing with the Defamation Act.
0:21:21 > 0:21:23People are much more careful.
0:21:24 > 0:21:27They have to be these days about what they say...
0:21:27 > 0:21:30..compared to what they might have said a year or two ago.
0:21:31 > 0:21:33But is it possible to be too careful?
0:21:33 > 0:21:37Yes, according to Jim Killock from the Open Rights Group.
0:21:37 > 0:21:41The group campaigns for people's rights on the internet.
0:21:42 > 0:21:46If we're expecting the large companies to do all the work...
0:21:46 > 0:21:49..people won't get justice.
0:21:49 > 0:21:55Instead, companies will stop people saying things...
0:21:55 > 0:21:58..whenever anyone complains.
0:21:58 > 0:22:01That will affect our freedom of speech.
0:22:02 > 0:22:05He says the police and not the companies...
0:22:05 > 0:22:08..should be responsible for taking action.
0:22:08 > 0:22:14Facebook isn't the police. They can't put people in prison.
0:22:14 > 0:22:19If you are really serious about sorting these problems out...
0:22:19 > 0:22:24..the police must take action where it's important...
0:22:25 > 0:22:27..when something has gone wrong.
0:22:29 > 0:22:34Cyberbullying can seriously affect an individual.
0:22:34 > 0:22:37But beyond the courts, the companies and prisons...
0:22:37 > 0:22:40..what more can be done?
0:22:40 > 0:22:43'Feeling sad :('
0:22:45 > 0:22:49Siriol Burford believes the school curriculum needs to be re-examined.
0:22:50 > 0:22:52We need to teach about self-confidence.
0:22:53 > 0:22:55We need to teach about self-value.
0:22:55 > 0:23:00All these things, despite having had attention in the curriculum...
0:23:00 > 0:23:04..perhaps it doesn't currently have enough.
0:23:06 > 0:23:10The Cymer Ofal scheme will start giving support next month.
0:23:10 > 0:23:15The future counsellors have advice for victims of cyberbullying.
0:23:15 > 0:23:19I would say that you should just ignore it.
0:23:19 > 0:23:23If you react to it, that is what they want.
0:23:23 > 0:23:26It is just like a game for them.
0:23:26 > 0:23:27That is what they want.
0:23:28 > 0:23:30They want you to react.
0:23:30 > 0:23:34Sharing the problem is also crucial.
0:23:35 > 0:23:38It doesn't have to be your parents, if you're embarrassed.
0:23:38 > 0:23:41It could be a teacher or someone you trust...
0:23:41 > 0:23:45..like a cousin, your parents or friends.
0:23:45 > 0:23:49Someone cares about you.
0:23:49 > 0:23:54Someone will tell someone and they will be able to help you.
0:23:56 > 0:24:00Olivia Edwards' experience isn't an exception.
0:24:00 > 0:24:03Now, she's speaking out in order to help others.
0:24:03 > 0:24:05She has moved on since the bullying...
0:24:06 > 0:24:09..and hopes to follow her dream and become an actress.
0:24:09 > 0:24:11When it comes to the future of Ask.fm...
0:24:12 > 0:24:14..she says there's only one answer.
0:24:14 > 0:24:16They should just close it down.
0:24:16 > 0:24:19I think more people are going to die...
0:24:19 > 0:24:23..because the bullies don't realise what they're doing.
0:24:26 > 0:24:28'Who are your friends?'
0:24:51 > 0:24:54S4C subtitles by Red Bee Media
0:24:54 > 0:24:54.