:00:00. > :00:00.How professional carers are required to do their job
:00:07. > :00:12.And, the seventh vote for the nation in three years.
:00:13. > :00:38.We'll look at how to cope with June's general election.
:00:39. > :00:43.Hope you've had a great Easter break.
:00:44. > :00:47.Lots coming up this evening, we've got Dug, a baby owl joining us
:00:48. > :00:52.in the studio later. What could possibly go wrong...?
:00:53. > :00:54.And while I was sunning myself on a beach, you were hob-nobbing
:00:55. > :01:02.It wasn't a holiday exactly, I was in New York for Tartan Week.
:01:03. > :01:05.While I was there, I caught up with Brian Cox, who's playing
:01:06. > :01:13.Churchill in a big new film due out in June.
:01:14. > :01:19.Our troops will fight on and we shall never surrender.
:01:20. > :01:23.We'll hear more from Brian Cox later.
:01:24. > :01:27.We've all heard the stories about the crisis facing social care.
:01:28. > :01:30.A lot of those come from England, but here in Scotland we have
:01:31. > :01:36.We've been talking to carers who have been telling us they can
:01:37. > :01:38.have windows of as little as 15 minutes for their visits
:01:39. > :01:45.According to Care Scotland, around 100,000 people received some
:01:46. > :01:53.form of social care in 2016, nearly 60,000 receive care at home,
:01:54. > :01:56.and just over 35,000 resident in a care home.
:01:57. > :01:58.A recent survey showed 90% of organisations
:01:59. > :02:04.in the sector are struggling to fill worker vacancies.
:02:05. > :02:06.And over half, 58%, say that recruitment this year
:02:07. > :02:17.So the big question is how will Scotland cope in years to come,
:02:18. > :02:20.with estimates suggesting the need for social care will grow
:02:21. > :02:28.Two carers have spoken to Timeline about the pressures they face.
:02:29. > :02:35.To protect their careers, we interviewed them anonymously.
:02:36. > :02:44.There's been an occasion, where service users are requested in
:02:45. > :02:49.cooked dinners. You go in the freezer, it takes 45 minutes to cook
:02:50. > :02:53.a meal. You've got to preheat the oven, you are only allocated 15
:02:54. > :02:57.minutes. They have also soiled themselves, you've got to make that
:02:58. > :03:02.decision, do I take them to the toilet? Or do they just have a bit
:03:03. > :03:06.of toast for dinner? Most of them go back to toast and a bit of soup,
:03:07. > :03:11.because you don't have time. That's not good because diet is really
:03:12. > :03:14.important for people on medication. It's heartbreaking having to say
:03:15. > :03:20.that you don't have time, because they think it's you not wanting to
:03:21. > :03:25.spend time with them. You walk away feeling sad. There's also situations
:03:26. > :03:29.when you are doing personal care, service users have open bowls. You
:03:30. > :03:34.can wait for hours, but you have two decide when to stop wiping and let
:03:35. > :03:40.them stay in their soiled pad, basically. You work for a private
:03:41. > :03:44.care company, how are the cases allocated? You get work from the
:03:45. > :03:50.council. The Times have already been allocated. The decision on time is
:03:51. > :03:54.already there. A lot of patients know they can ask for more time.
:03:55. > :03:58.Basically, if the patient has family, they will fight for it. If
:03:59. > :04:02.they've not got family, then they are not aware of what they can and
:04:03. > :04:10.can't get. Would you say the pressure is increasing on carers?
:04:11. > :04:14.Definitely, yes. Just down to living longer, people living longer, more
:04:15. > :04:19.people needing care. It's not the best paid job, so people don't tend
:04:20. > :04:24.to want to get into it. So there are less carers. So, yes. Is it a
:04:25. > :04:28.frustration for you that you sometimes feel you have to leave
:04:29. > :04:33.patients that need more time and help? Definitely. Definitely. You
:04:34. > :04:39.come home at night, you are deflated, you feel you have not done
:04:40. > :04:43.enough. Yes, definitely. And there's nothing you can do about it. The
:04:44. > :04:47.Scottish Government are reviewing this at the moment, what would you
:04:48. > :04:52.like to see happen? I would like people to be assessed properly and
:04:53. > :04:56.get proper allocated time that they need for their care needs. I would
:04:57. > :05:00.also like staff to be appreciated more and given more money. Staff are
:05:01. > :05:05.having to work extra hours to make up their wage. It is the same staff
:05:06. > :05:09.working late at night, going over their time, then getting back up at
:05:10. > :05:13.7am in the morning and doing it again. Is it the moralising? Yes.
:05:14. > :05:16.I'm joined now by Karen Reid, chief executive of the Care Inspectorate,
:05:17. > :05:21.the regulator for the quality of care provided in Scotland.
:05:22. > :05:29.How did you feel listening to those stories? Is that an acceptable level
:05:30. > :05:33.of care? Absolutely not. One thing I would like to say first off is thank
:05:34. > :05:40.you to the two care was bringing this to your attention. We tend to
:05:41. > :05:42.see over Scotland, 85-19 percent of care services delivering
:05:43. > :05:49.high-quality care. The issues that those carers raised is completely
:05:50. > :05:55.and utterly unacceptable -- 85%-90%. What I would say is that if people
:05:56. > :06:00.do have concerns about the quality of their care, whether you are a
:06:01. > :06:04.family member, a friend or you are someone working in the social care
:06:05. > :06:07.sector, please come and tell the Care Inspectorate. We can and do
:06:08. > :06:12.investigate every complaint and concern raised to us. What steps do
:06:13. > :06:18.you take if the complaints are taken to you, what would you do? We would
:06:19. > :06:21.investigate the complaint. People can make complaints anonymously to
:06:22. > :06:25.us if they are concerned. I appreciate those working in the
:06:26. > :06:28.social care sector might want to raise complaints anonymously. We
:06:29. > :06:32.investigate everything that comes into us. We can take enforcement
:06:33. > :06:36.action that can ultimately lead to the coat of a care service if it is
:06:37. > :06:42.not good enough. Equally so, from the first April with our partners in
:06:43. > :06:45.health improvement Scotland, we received a statutory response
:06:46. > :06:50.ability to look at the quality of strategic commissioning. What I mean
:06:51. > :06:53.by that is looking at the integrated health and social care partnerships
:06:54. > :06:58.across Scotland, who have a responsibility to provide care. We
:06:59. > :07:05.take sure that the quality of care from the private voluntary and local
:07:06. > :07:09.authority sector is good enough, so we will have the statutory
:07:10. > :07:14.responsibility and will wrap that into our inspection process within
:07:15. > :07:23.weeks. In terms of the people sitting and waiting for their meal,
:07:24. > :07:27.who have to make do with toast or sitting there, soiled, waiting to
:07:28. > :07:32.get clean, this isn't going to help them in the immediate future. How
:07:33. > :07:36.long does an investigation take? We can act immediately. As soon as
:07:37. > :07:43.someone comes forward and tells us, we act immediately. My staff are out
:07:44. > :07:47.24-7, 306 to five days a year, inspecting care, so we can act
:07:48. > :07:52.quickly. Thousands of people getting care in their homes, can you keep
:07:53. > :08:00.tabs on all of them? -- 365 days a year. Yes, we inspect every care
:08:01. > :08:04.service every 12 months in terms of social care in Scotland. We also
:08:05. > :08:10.investigate complaints. In the last year, we have had 4500 complaints,
:08:11. > :08:14.of those 2000 went to a formal investigation. We can take immediate
:08:15. > :08:18.action in terms of demanding improvements. We also work with care
:08:19. > :08:22.service providers to support them to improve as well, because we are
:08:23. > :08:25.mindful of the constraints everyone works within. We provide free
:08:26. > :08:29.improvement and support to care service providers to make sure the
:08:30. > :08:34.stories we hear this evening, which as I say our totally and utterly
:08:35. > :08:38.unacceptable, don't happen to people in Scotland. I wonder if part of the
:08:39. > :08:47.problem is that there are too many regulators. You are in charge of
:08:48. > :08:52.care, then there is the local authority, the health boards, it's
:08:53. > :08:57.not joined up. Responsibility for looking at strategic commissioning
:08:58. > :09:07.is joined up. We work with our partners and make referrals to 'S
:09:08. > :09:10.Scottish Social Services, so there are joined up relationships between
:09:11. > :09:17.the regulators. We need to look at the totality of added value. I am
:09:18. > :09:21.very clear that the Care Inspectorate looks all across
:09:22. > :09:27.Scotland. We came into existence in 2011, and when we started, 80% of
:09:28. > :09:31.services were achieving evaluations of good or better. That is now
:09:32. > :09:36.heading towards 87%. And I do believe there is a correlation
:09:37. > :09:40.between a support we provide and local authorities and integrated
:09:41. > :09:44.health and social care partnerships. Remind us, what should someone do if
:09:45. > :09:51.they are worried about the quality they or a loved one is receiving?
:09:52. > :10:01.Our helpline number is 0345 600 9527, or you can log onto our
:10:02. > :10:04.website. The Scottish Government is reassessing care services, what do
:10:05. > :10:10.you expect to come out of that? Very soon, I expect to see new national
:10:11. > :10:13.health standards in Scotland that set out rights -based care, written
:10:14. > :10:17.from the perspective of the individual, in terms of their
:10:18. > :10:20.experience, and the Care Inspectorate will look at how we
:10:21. > :10:25.evaluate the quality of care against those. So, more scrutiny? More
:10:26. > :10:27.scrutiny and more improvement, which is crucial. More improvement is
:10:28. > :10:32.absolutely critical. Prime Minister Theresa May surprised
:10:33. > :10:39.us all this week when she declared a general election for 8th June,
:10:40. > :10:42.she had been insisting "now was not Let's take a look at what
:10:43. > :10:47.some of you have been saying about the thought of
:10:48. > :10:55.yet another big vote. We start with Ali Brown, who has
:10:56. > :10:57.tweeted to say he likes this. It brings stability and gets a route
:10:58. > :11:02.forward. Well done is his view. Denise says she's got
:11:03. > :11:06.election fatigue. Sandra makes the point
:11:07. > :11:10.that if you don't vote, She says she's proud
:11:11. > :11:14.to use my vote, hard fought for
:11:15. > :11:19.by the women of our past. The campaign season well and truly
:11:20. > :11:28.upon us. We We asked our political satirist
:11:29. > :11:38.James Devoy for his take there is too much politics going on
:11:39. > :11:43.at the moment. Wider she need to do it? Don't get your knickers in a
:11:44. > :11:49.twist, we are in the same boat. We are going to do it again, because
:11:50. > :11:53.Theresa May says so. There should be no general election until 2020. I
:11:54. > :11:56.don't think there's a need for an election, the next election will be
:11:57. > :12:01.2020. I will not call a snap election. We
:12:02. > :12:05.are spinning the wheel of election Fortune again. Where it stops, I
:12:06. > :12:11.think we are sure where it is going to stop.
:12:12. > :12:28.Not that JC, surprising culture. Jeremy Corbyn, there we are. I am
:12:29. > :12:31.not saying it is impossible, but it is like the chance of me walking
:12:32. > :12:38.through a wall. It is not impossible, just very unlikely. What
:12:39. > :12:46.does this mean for Scotland? There we go. As we can see, there is
:12:47. > :12:50.a strong wave of Conservative -- conservatism coming up on the south.
:12:51. > :12:55.Beyond the wall, we are set to vote the same way as we did last time.
:12:56. > :12:59.Maybe we will see other parties when one or two more, maybe the SNP
:13:00. > :13:03.people picked up another one. Maybe it will stay the same. Won't that be
:13:04. > :13:08.fun after seven more weeks of this nonsense.
:13:09. > :13:14.They are carved in stone because they won't be abandoned after the
:13:15. > :13:18.general election. Regardless of how the country looks after 8th of June.
:13:19. > :13:27.The polls suggest it will look like this. Brexit is still on, possibly
:13:28. > :13:32.IndyRef2 on the way. The sun will still rise, we won't see it behind
:13:33. > :13:36.the cloud and rain, but it will be there and we will hate each other,
:13:37. > :13:39.especially you, Steve. I see you. That's British politics.
:13:40. > :13:44.But Glenn, put your political hat on.
:13:45. > :13:48.As Brenda from Bristol was saying, why is Theresa May doing this now?
:13:49. > :13:56.We are not due to have another election until 2020, but Theresa May
:13:57. > :14:00.sees an opportunity here. The chance to win and win more decisively than
:14:01. > :14:05.David Cameron did a couple of years ago, because UK wide opinion polls
:14:06. > :14:10.put the Conservatives miles ahead of the Labour Party. If she is right
:14:11. > :14:14.about that calculation, she thinks it will give her a personal mandate
:14:15. > :14:15.and much greater authority to lead the country out of the European
:14:16. > :14:15.Union. What kind of campaign can
:14:16. > :14:27.we expect in Scotland? Plenty of talk about Scottish
:14:28. > :14:33.independence. Remember, the Government is also responsible for
:14:34. > :14:39.the economy, welfare, defence and security. There are plenty of other
:14:40. > :14:45.big issues at stake, albeit so many areas are now devolved and under the
:14:46. > :14:52.control of the Scottish Government. The thing is last time the SNP had
:14:53. > :14:56.the best ever election, the Conservatives, the Lib Dems, Labour
:14:57. > :15:02.think they can eat in to that win from last time, but overall, opinion
:15:03. > :15:06.polls suggest that the SNP remains a dominant force in Scottish politics
:15:07. > :15:09.and is likely to win the election and it will in Scotland. So no time
:15:10. > :15:11.for you, anyway! And now for something completely
:15:12. > :15:13.different - seagulls. They may seem harmless,
:15:14. > :15:15.but in parts of Scotland, it seems they're getting
:15:16. > :15:17.out of control. A community scheme in
:15:18. > :15:19.Kirkcaldy has been set up We went to ask locals why
:15:20. > :15:49.they need protection. Swooping down on children, and they
:15:50. > :15:58.are dropping breadcrumbs. Swooping down on you and it is quite scary. I
:15:59. > :16:08.had to keep talking. 1 came flying down and hit me on the face. Eating
:16:09. > :16:13.the cone out of a kid's hands. They are really bad. Everywhere you go,
:16:14. > :16:18.you cannot take food down the high Street. Yeah, they are everywhere.
:16:19. > :16:24.We tend not to buy food or an ice cream any more because they tend to
:16:25. > :16:31.take it straight from our hands. It came down and took a sausage roll
:16:32. > :16:42.out of a man's hand. They will come down on you. I am much more afraid
:16:43. > :16:43.of terms. We have a very nice owl coming up later,
:16:44. > :16:50.Some of you may have caught the actor Brian Cox in a documentary
:16:51. > :16:54.The second part is due out this Tuesday coming.
:16:55. > :16:56.That's not all he's up to at the moment.
:16:57. > :16:59.He's going to be the star of Churchill, a big
:17:00. > :17:03.I caught up with him in New York a couple of weeks ago and asked him
:17:04. > :17:27.So I went it is series on Shakespeare and I arrived it was the
:17:28. > :17:32.time of the... I found that the oceans, the Russians are amazing
:17:33. > :17:37.people, tough as any thing. They are very, very similar to the Scots,
:17:38. > :17:44.they have a lot of similarities. Apparently one in 600 Russians have
:17:45. > :17:48.Scottish ancestry. There is a trick -- there is a great tradition of
:17:49. > :17:51.Scots going to brush and making their lives there. Who is the
:17:52. > :18:00.character you most enjoyed finding out about? I enjoyed Patrick Gordon.
:18:01. > :18:07.He was an early Jacobite from the late 17th century. He was from
:18:08. > :18:11.Aberdeen, he became commander-in-chief of the Russian
:18:12. > :18:17.army, and he was the mentors to Peter the great. In fact, Peter
:18:18. > :18:21.Dooley great closed his eyes when Patrick Gordon passed away. He was a
:18:22. > :18:26.huge influence was of course, no one has heard of him, but he has written
:18:27. > :18:30.these amazing diaries of his life. Let me understand, there was this
:18:31. > :18:39.little boy from Aberdeen who ends up to Poland at the age of the...? 16.
:18:40. > :18:47.And the idea was to send the sun to Poland? And so many other Scots all
:18:48. > :18:51.over the world, he just followed the track of wonder in Europe to seek
:18:52. > :18:59.employment. In the summer, you have a new role playing a one MP for
:19:00. > :19:03.Dundee. Winston Churchill has war leader. What was it like getting
:19:04. > :19:10.into his character? He was a fascinating character. The
:19:11. > :19:14.interesting thing about Churchill is all babies look like Churchill and
:19:15. > :19:24.Churchill looks like all babies, but he was astonishing, he had this
:19:25. > :19:30.childlike precociousness about him. 250,000 men were cut down
:19:31. > :19:35.deliberately. The plans for D-Day have been in place for over a month!
:19:36. > :19:42.The forces are not carrying out your plans. We are taking care of it. We
:19:43. > :19:48.need to do the job. I beg your pardon? I am the Prime Minister! It
:19:49. > :19:54.is that in the days immediately before D-Day. People didn't realise
:19:55. > :19:58.that Churchill tried to stop D-Day. Needed not want to D-Day to happen,
:19:59. > :20:09.he was against it. He thought it would be a disaster? He was plagued
:20:10. > :20:15.by the ghosts what had happened in Gallipoli, and they lost nearly
:20:16. > :20:24.250,000 men. That laid heavily on Churchill's conscience. Close his
:20:25. > :20:31.view over a? Yes, you was overruled by the general chief of staff who
:20:32. > :20:36.was Eisenhower. He was a great strategist. He was a man of destiny,
:20:37. > :20:43.he really was. Your idea of what Churchill would have made of modern
:20:44. > :20:50.and Brexit. What you think Rose Brexit? I think it is falling. I
:20:51. > :20:55.think it is a huge mistake, but in principle, the fundamental
:20:56. > :21:00.principle, especially now with this country, America and Russia what is
:21:01. > :21:06.happening, you need strong movement. That was a great opportunity for
:21:07. > :21:12.leading Europe, and now it is not going to happen. As a supporter of
:21:13. > :21:19.Scottish independence in 2014, are you keen on another referendum on
:21:20. > :21:23.nervous about that? I am nervous, but I am keen, ultimately, it has to
:21:24. > :21:28.happen. I think we need to wait and see what is going to happen with
:21:29. > :21:32.Brexit. I do not think it will be a picnic at all. We are essentially
:21:33. > :21:39.European in our beliefs, and clearly, with the vote, the 62%, we
:21:40. > :21:46.wanted to remain, we wanted to stay. We are now being put in this
:21:47. > :21:55.position where Nicola has had to go with the referendum card. It is not
:21:56. > :22:01.comfortable, but I think it is more real now than it was the last time.
:22:02. > :22:13.Maybe we should finish with a toast. Not a Cheers. How would we do it in
:22:14. > :22:14.Russian? That programme on Russia was fascinating.
:22:15. > :22:17.You can see the second part of Brian Cox's Russia on BBC2
:22:18. > :22:19.on Tuesday night at nine, and the Churchill film will be
:22:20. > :22:23.Hospice care helps people with terminal
:22:24. > :22:28.Scotland's 16 charitable hospices provide a range of treatments
:22:29. > :22:31.for those they care for, and amongst the most
:22:32. > :22:36.Hairdressers often visit to give residents a free treatment,
:22:37. > :22:40.but Scotland's newest hospice has launched an entire salon.
:22:41. > :22:49.We went to East Kilbride to find out about the difference it's making.
:22:50. > :22:59.I'm going to give your hair a little bit of shaping. I will get rid of
:23:00. > :23:04.them for you. I have been one of the lucky ones with cancer. They say I
:23:05. > :23:10.am cancer free at the moment. But you cannot see at the moment, the
:23:11. > :23:15.operations have been fine, but going to something like a salon, I have
:23:16. > :23:20.been coming here now every six weeks or months to get my hair done, and
:23:21. > :23:26.it makes you feel good. It makes you feel better. Sometimes when someone
:23:27. > :23:29.has an illness, it might be something as simple as getting into
:23:30. > :23:34.the hairdressing chair. They might not even be able to tilt their head
:23:35. > :23:41.back, so the fact we have the area, it is a large salon, someone cannot
:23:42. > :23:47.mobilise into the chair can be hosted in. We have a sink that we
:23:48. > :23:52.can manipulate for someone who does not have a lots of movement or maybe
:23:53. > :24:05.needs a bit more time, then we have that here at Gilbride. Very nice. I
:24:06. > :24:16.was a healthy person. I had been two years into retirement from teaching,
:24:17. > :24:25.I loved to explore, go places. So it right a -- quite a drastic change to
:24:26. > :24:28.the incapacitated, reliant on other people's support and attending me
:24:29. > :24:36.because I was close to death three times. Most people have a
:24:37. > :24:41.hairdresser they go to all the time, but in here, if they go, they have
:24:42. > :24:45.got hairdressers who know them, they know their problems and they know
:24:46. > :24:49.how to treat the person if they are losing their hair or the wear wigs
:24:50. > :24:57.or something like that. It is great for morale. Absolutely delighted.
:24:58. > :25:02.Looking good is part of it, but the feeling good is so important to them
:25:03. > :25:06.it gives them a lift when people can get to what their thoughts are.
:25:07. > :25:15.Hairdressers can do that. I do not need to see much, I just need to
:25:16. > :25:20.listen. It is that personal contact, the personal discussion that goes on
:25:21. > :25:27.with your hairdresser that is like no discussion you ever have with
:25:28. > :25:33.anyone else. It is the confidence. Because there is nothing nicer than
:25:34. > :25:40.to look in the mirror and see that your hair is looking good and it
:25:41. > :25:43.cheers you up. You can smile at yourself then, and that is very
:25:44. > :25:52.important to me, that I smile myself these days. What based on!
:25:53. > :25:55.The Scottish Owl Centre has just hatched a new baby owl
:25:56. > :25:58.of an extremely rare species known as the burrowing owl.
:25:59. > :26:00.Native to North America, it's become extinct in lots of areas.
:26:01. > :26:05.I'm delighted to say that Dug, the owlet, who is now
:26:06. > :26:08.just four weeks old, is here with us in the studio,along
:26:09. > :26:16.with keepers Lauren Walker and Nicole Adams.
:26:17. > :26:29.Visits Dug? What is he like? He is very laid back, that he used your is
:26:30. > :26:33.about the world around him so he is exploring using his beak. He does
:26:34. > :26:40.not like getting up in the morning to go to work. But that is normal
:26:41. > :26:47.for owls? They are mostly acted during the day, this breed, so it is
:26:48. > :26:55.a daytime hunter. Was he born in the owl centre? He was! We have a
:26:56. > :27:07.borrowing I will family. He was one of two baby owls. Little Dug, he has
:27:08. > :27:15.a different bath ahead of him to be on our flying display team. What is
:27:16. > :27:20.the display team do? The hour our owl ambassador, said they will see
:27:21. > :27:26.them up close. At the moment, we do three per day on some hours, so we
:27:27. > :27:36.have a feud different species. We have 20 different owls ranging in
:27:37. > :27:40.size, small up to large. They will come to the indoor arena and show
:27:41. > :27:45.their stuff. They will do long flights, fly over the tops of
:27:46. > :27:56.people's herbs. He is not ready to do that yet, is the? And Dug cannot
:27:57. > :28:01.fly yet, but can he dig? We have begun to start digging on different
:28:02. > :28:12.surfaces. Do you want to give him a run around? Hello! How big does he
:28:13. > :28:16.grow? This is about it now for him. He is still very fluffy on the
:28:17. > :28:22.front, so the baby feathers will come off, but he's getting most of
:28:23. > :28:28.his adult feathers in. They grow from the bottom up, so we he's
:28:29. > :28:31.getting his tail in. Nicole, thank you for bringing him in, we
:28:32. > :28:32.appreciate that. If you have anything you think
:28:33. > :28:37.we should be covering, then it's easy to get in touch
:28:38. > :28:39.through social media. You can let us know what you want us
:28:40. > :28:43.to follow up through our Facebook and Twitter timelines,
:28:44. > :28:45.you can find us online or you can email us -
:28:46. > :28:48.timeline@bbc.co.uk. We'll be back next week,
:28:49. > :28:54.same time same place, this super-sized hospital has been
:28:55. > :29:05.transforming lives in Scotland. He said it had been
:29:06. > :29:10.grown in America. There's nowhere else in Scotland
:29:11. > :29:14.that could have done everything that we've done.
:29:15. > :29:16.Yes, there's the sad times, but we get to see people
:29:17. > :29:30.with happy endings. In a world of cyber-hacking
:29:31. > :29:33.and fake news,