07/01/2016

:00:07. > :00:09.Hello it's Thursday, it's 9.15, I'm Joanna Gosling in for Victoria,

:00:10. > :00:14.The Labour leader Jeremy Corbyn will finalise his front bench today

:00:15. > :00:19.after shadow ministers announced their resignations.

:00:20. > :00:24.But the dispute between the party's factions boils over online.

:00:25. > :00:27.It sparked three days of violence in France a year

:00:28. > :00:31.on from the shooting at the satirical magazine

:00:32. > :00:33.Charlie Hebdo; the wife of one of the victims tells us

:00:34. > :00:36.the authorities didn't learn enough lessons to prevent further

:00:37. > :00:45.TRANSLATION: We should have anticipated an attack could have

:00:46. > :00:48.taken place and put it under surveillance then organise

:00:49. > :00:49.themselves so when an attack happened there wouldn't be any

:00:50. > :00:50.panic. Also ahead, why loneliness

:00:51. > :01:11.is being described as a new epidemic It's Difficult to admit you're

:01:12. > :01:15.lonely to other people but it's also difficult to admit it to yourself.

:01:16. > :01:29.We're on BBC 2, the BBC News Channel and online until 11 this morning.

:01:30. > :01:31.We'll keep you across the latest breaking and developing stories.

:01:32. > :01:34.A little later we'll be hearing from our political guru Norman Smith

:01:35. > :01:37.as Jeremy Corbyn is expected to finalise his Labour frontbench

:01:38. > :01:40.team today a job he thought he'd finished in the early hours

:01:41. > :01:44.That was before three shadow ministers announced

:01:45. > :01:48.And now it seems the dispute between Labour's various factions

:01:49. > :01:55.We really value your comments throughout the morning so do

:01:56. > :01:59.Texts will be charged at the standard network rate.

:02:00. > :02:02.And of course you can watch the programme online wherever

:02:03. > :02:06.you are via the bbc news app or our website bbc.co.uk/victoria

:02:07. > :02:09.and you can also subscribe to all our features on the news app,

:02:10. > :02:11.by going to add topics and searching Victoria Derbyshire.

:02:12. > :02:13.First this morning a year ago today Islamist killers attacked

:02:14. > :02:16.the offices of Charlie Hebdo, the satirical French magazine.

:02:17. > :02:20.It sparked three days of violence across France leaving 17 people

:02:21. > :02:25.dead, and bringing thousands of people out onto the streets

:02:26. > :02:42.across the world in support of freedom of expression.

:02:43. > :02:46.At 11:30am on Wednesday, January 7th, a black Citroen drove

:02:47. > :02:48.up to the Charlie Hebdo building in Paris.

:02:49. > :02:50.Two masked gunmen entered the newsroom

:02:51. > :02:55.12 people were killed. Seven were wounded.

:02:56. > :02:57.Eyewitnesses described carnage at the scene.

:02:58. > :03:00.Watched by onlookers, the gunmen escaped, shooting

:03:01. > :03:03.a policeman at point-blank range as they went.

:03:04. > :03:05.The attackers hijacked a car and disappeared,

:03:06. > :03:11.At about 8:45am local time the following day,

:03:12. > :03:13.as police continued their search for the

:03:14. > :03:15.Charlie Hebdo attack suspects, a lone gunman shot two people

:03:16. > :03:18.in the southern Paris suburb of Montrouge before fleeing.

:03:19. > :03:20.The French authorities initially dismissed any

:03:21. > :03:23.suggestion of a link between the shooting

:03:24. > :03:25.and the Charlie Hebdo killings, but later confirmed

:03:26. > :03:30.A major breakthrough in the hunt for the

:03:31. > :03:32.Charlie Hebdo suspects came at about 10:30am that day,

:03:33. > :03:35.when they robbed a service station north-east of Paris.

:03:36. > :03:38.It took the police searched the small village of Longpont,

:03:39. > :03:40.where homes were sealed off and searched.

:03:41. > :03:43.Police were getting closer to their two wanted men,

:03:44. > :03:49.On the morning of the 9th the manhunt entered its

:03:50. > :03:52.final stage, as police closed in on the suspects,

:03:53. > :03:55.who were holed up in a printing works in Dammartin-en-Goele,

:03:56. > :03:59.Elite forces deployed snipers, helicopters and military equipment,

:04:00. > :04:02.sealing off any means of escape, beginning a tense,

:04:03. > :04:08.Just before 5pm local time, the impasse ended as smoke was seen

:04:09. > :04:12.rising from the print works amid explosions and gunfire.

:04:13. > :04:15.The two brothers, who had told local media they would die martyrs'

:04:16. > :04:19.deaths, emerged from the building firing at police.

:04:20. > :04:23.Both suspects were killed and two police officers were injured.

:04:24. > :04:27.Meanwhile in Paris, another siege was under way as a gunman took

:04:28. > :04:31.several people hostage at a kosher supermarket at Porte de Vincennes

:04:32. > :04:34.in the east of Paris after a shoot-out.

:04:35. > :04:36.Police quickly surrounded the building.

:04:37. > :04:40.Amedy Coulibaly was identified as the hostage-taker and was killed

:04:41. > :04:49.by Special Forces as they entered the store, freeing 15 hostages.

:04:50. > :04:52.Three days of terror came to a close, but the world became

:04:53. > :04:55.united in support for freedom of speech.

:04:56. > :04:58.Thousands took to the streets of Paris in a show of defiance.

:04:59. > :05:10.World leaders walked hand-in-hand as people declared,

:05:11. > :05:14.The widow of one of the men killed in the Charlie Hebdo attack has told

:05:15. > :05:16.this programme that the French government still has lessons

:05:17. > :05:21.Georges Wolinski was one of France's best known cartoonists.

:05:22. > :05:24.He was taking part in the magazine's editorial meeting with other members

:05:25. > :05:27.of staff when the attackers arrived and opened fire.

:05:28. > :05:31.Maryse Wolinski, his widow, told us she still feels "angry

:05:32. > :05:34.and very fragile" a year on from the attack.

:05:35. > :06:01.TRANSLATION: My year began with the news that my husband

:06:02. > :06:08.Above all, I was in a state of devastation, stupor.

:06:09. > :06:11.A state of denial, which continued after I shut myself off

:06:12. > :06:27.And I asked myself the question that seemed

:06:28. > :06:32.How could such an attack, a massacre, have happened

:06:33. > :06:35.in the offices of a satirical magazine that had been considered

:06:36. > :06:47.sensitive or at risk for a number of years?

:06:48. > :06:50.Why wasn't Charlie Hebdo under surveillance?

:06:51. > :06:53.Why didn't the police arrive before the massacre took place?

:06:54. > :06:56.Why hadn't the magazine put in place measures they had been told to,

:06:57. > :07:11.And I did a sort of investigation into all these questions.

:07:12. > :07:14.And afterwards, when I got my notes together, there was this phrase

:07:15. > :07:25.It was the last sentence of my husband.

:07:26. > :07:31.We would have breakfast together, look at our diaries to see

:07:32. > :07:34.what we were doing together, and indeed we were meant

:07:35. > :07:36.to have an appointment at four o'clock to visit an apartment.

:07:37. > :07:39.After that, we let each other get ready.

:07:40. > :07:42.I was in my bathrobe when he came to me to say,

:07:43. > :07:52.I looked at him, I don't remember if I kissed him...

:07:53. > :08:02.And that sentence, "Darling, I'm off to Charlie".

:08:03. > :08:12.They were my husband's last words to me.

:08:13. > :08:20.They remind me of everything about my husband.

:08:21. > :08:26.They remind me of my husband, who dedicated 50 years of his life

:08:27. > :08:35.They remind me of everything about my husband.

:08:36. > :08:39.I was in a taxi when I learned about the attack.

:08:40. > :08:43.When I was returning home, this taxi driver, he was very kind,

:08:44. > :08:51.And through his tears, I saw the death of my husband.

:08:52. > :08:54.When I got home, I felt like a ball of fire was inside me.

:08:55. > :09:00.And I understood then that something had ended.

:09:01. > :09:37.Because I said to myself, they haven't learned the lessons

:09:38. > :09:43.The place which was considered a soft target, I'm talking

:09:44. > :09:46.about the Bataclan, wasn't protected.

:09:47. > :10:08.And the attack left 130 people dead before the police had arrived.

:10:09. > :10:14.They should have anticipated that an attack could take place

:10:15. > :10:18.and at least put it under surveillance.

:10:19. > :10:22.And then organise themselves so that, when an attack happened,

:10:23. > :10:27.And also to understand that you shouldn't abandon

:10:28. > :10:31.mourning relatives to look for their children, their husbands

:10:32. > :10:45.Unfortunately, I have to live with the memories.

:10:46. > :10:52.It's what I always used to say to my husband.

:10:53. > :10:55.When my mother died, I told him, "You become nothing more

:10:56. > :10:59.than a photo in a frame - it's what happens".

:11:00. > :11:01.So the future makes me feel very fragile, because I never asked

:11:02. > :11:07.myself that question when I was with my husband.

:11:08. > :11:12.Because, you know, we had lived together more than 47 years.

:11:13. > :11:15.I met him when I was 21, so I've always lived

:11:16. > :11:20.So how will I live now, without him looking at me?

:11:21. > :11:23.Without the conversations we had? Without his advice?

:11:24. > :11:34.And it's that that's difficult, and it makes me feel a bit fragile.

:11:35. > :11:37.My husband still makes me laugh when I look at his cartoons.

:11:38. > :11:40.For example, I found this sentence a few days ago

:11:41. > :11:46.I believe in nothing, but if God left me a message

:11:47. > :11:50.on my answerphone, that would make me happy.

:11:51. > :11:56.So my husband continues to make me laugh with his cartoons,

:11:57. > :12:11.Official ceremonies to mark the anniversary are being held

:12:12. > :12:16.President Francois Hollande will address members of the security

:12:17. > :12:19.forces at the police headquarters in Paris later today.

:12:20. > :12:22.He's expected to give details of plannned changes to the law,

:12:23. > :12:25.including stronger stop-and-search powers for police.

:12:26. > :12:31.Meanwhile Charlie Hebdo has printed a million copies of its anniversary

:12:32. > :12:35.edition which features a cartoon of a gun-toting,

:12:36. > :12:39.God-like figures and the words: "one year on -

:12:40. > :12:45.You can of course watch and share those films again

:12:46. > :12:57.Still to come: Has Cologne become a no-go zone for women?

:12:58. > :13:02.We speak two women in the city after a string of New Year sexual

:13:03. > :13:07.attacks has left inhabitants terrified.

:13:08. > :13:10.And we'll be discussing plans which could see crucial GCSE

:13:11. > :13:14.and A-level exams being rescheduled, to avoid clashing with the height

:13:15. > :13:26.The Chancellor, George Osborne, is to warn that the economy

:13:27. > :13:29.is facing a "dangerous cocktail" of new threats this year,

:13:30. > :13:36.In contrast to the upbeat tone of his Autumn Statement six weeks

:13:37. > :13:40.ago, Mr Osborne will tell business leaders that Britain risks

:13:41. > :13:44.going into decline if it eases up on austerity.

:13:45. > :13:47.The chief executive of Marks and Spencer, Marc Bolland,

:13:48. > :13:51.has insisted he's not stepping down early due to disappointing sales.

:13:52. > :13:55.He announced his departure this morning as the company reported

:13:56. > :13:58.that sales of general merchandise, including clothes, fell by nearly

:13:59. > :14:01.6% in the three months to the end of December.

:14:02. > :14:04.Trading has been halted on China's stock markets for the second time

:14:05. > :14:09.this week after share prices plunged by more than seven %.

:14:10. > :14:13.An automatic shutdown took place after just half an hour of trading.

:14:14. > :14:16.The mechanism was introduced after the stock market crash

:14:17. > :14:21.Today marks one year since the attacks by Islamist gunmen

:14:22. > :14:24.on the satirical French magazine, Charlie Hebdo.

:14:25. > :14:27.12 people were killed, including a policeman outside,

:14:28. > :14:31.and five other people were killed in co-ordinated attacks afterwards.

:14:32. > :14:35.The US Presidential hopeful Donald Trump has warned

:14:36. > :14:39.he will withdraw ?700 million of investment

:14:40. > :14:43.in his championship golf courses in Scotland if he is banned

:14:44. > :14:48.MPs are due to debate whether the Republican politician

:14:49. > :14:51.and businessman should be refused entry.

:14:52. > :14:56.Last month Mr Trump called for a ban on Muslims coming to America.

:14:57. > :14:58.The biggest ever UK lottery jackpot went unclaimed again last night.

:14:59. > :15:01.Operator Camelot said it sold about 200 tickets a second

:15:02. > :15:04.in the hour before sales closed, leading the website to crash.

:15:05. > :15:12.The new estimated jackpot for Saturday is ?57.8 million.

:15:13. > :15:18.Let's catch up with all the sport now and join Catherine Downes.

:15:19. > :15:23.The campaigning is in full swing for a new head of Fifa,

:15:24. > :15:28.and Prince Ali says he's the man for the job.

:15:29. > :15:33.That is right, the politics rumbles on at Fifa. Next month there will be

:15:34. > :15:38.an election to find a new president after Sepp Blatter was removed in a

:15:39. > :15:43.storm of controversy. Prince Ali says he is the man tough enough to

:15:44. > :15:47.bring around real change. We will be hearing from him a little later on.

:15:48. > :15:51.We will also have the latest on the case of Dr Eva Carneiro against

:15:52. > :15:54.Chelsea, she has brought a case of constructive dismissal against the

:15:55. > :15:59.club, who dropped from first-team duties after she ran onto the pitch

:16:00. > :16:04.season to treat a player, leaving them with nine men on the field. We

:16:05. > :16:07.also have League Cup football results and some tennis results from

:16:08. > :16:11.down under. Later on in the programme as well I will speak to

:16:12. > :16:15.will Bailey, a table tennis player who won silver at the London

:16:16. > :16:18.Paralympics, he will be coming in to tell us who the big stars will be

:16:19. > :16:23.for the British team ahead of the real Olympics coming up this summer,

:16:24. > :16:26.and telling us how we can get behind them as supporters for that team as

:16:27. > :16:33.well. All of that coming up after 10am.

:16:34. > :16:36.Thank you, see you later. The Co-op Group is facing serious charges at

:16:37. > :16:42.an employment tribunal today brought by a woman who used to be a big boss

:16:43. > :16:45.there. She was the former group procurement director and claims she

:16:46. > :16:49.was unfairly dismissed after discovering and reporting wrongdoing

:16:50. > :16:55.at the group. She is seeking more than ?5 million in damages. Our

:16:56. > :16:59.legal eagle Clive Coleman is here. Tell us more about it?

:17:00. > :17:04.It is high profile, these are serious allegations. Let's recall

:17:05. > :17:10.some of the history of the troubled Co-op Group. In 2013A1 5p black hole

:17:11. > :17:17.was found in the Co-op Bank's finances, which led to a billion

:17:18. > :17:28.loss for the group as a whole in 2013. 2013. -- led to a ?2.5 billion

:17:29. > :17:32.loss. One of the chief executive stepped down because of issues

:17:33. > :17:36.related to expenses and was subsequently convicted for

:17:37. > :17:40.possession of drugs. Off the back of all of that trouble, the Co-op were

:17:41. > :17:44.clearly looking to cut costs to get their business by contract. They

:17:45. > :17:51.hired Kath Harmeston, head hunted her from the Royal Mail. She had

:17:52. > :17:54.been instrumental there in achieving ?650 million in cost-cutting. They

:17:55. > :18:00.took her on but it was not a happy relationship. She claims that she

:18:01. > :18:05.was unfairly sacked because she reported, disclosed that there was

:18:06. > :18:15.wrongful corporate wrongdoing taking place at the Co-op, and as a result

:18:16. > :18:20.of that she made what is known as predicted, anyone of us, you what I,

:18:21. > :18:25.if we make disclosures about things that are wrong at work, it is called

:18:26. > :18:29.protected disclosures, and she says she was unfairly sacked. It is a TUI

:18:30. > :18:32.case beginning today in which she will detail the allegations and

:18:33. > :18:36.there is some senior top brass from the Co-op also giving evidence.

:18:37. > :18:41.Looking back over an uncomfortable recent past for the Co-op. What is

:18:42. > :18:46.the scope of the Co-op? It is not fair to determine, under

:18:47. > :18:49.the act, the basis on which you can make these protected disclosures if

:18:50. > :18:59.you say they are criminal offences taking place or if someone was in

:19:00. > :19:01.breach of a legal duty, what the tribunal cannot do is determine

:19:02. > :19:04.whether there was criminality or breach of a legal duty. What it is

:19:05. > :19:06.there to do is determine whether Kath Harmeston honestly and

:19:07. > :19:09.reasonably believed that those things were taking place, and

:19:10. > :19:14.therefore made protected disclosures, and, if, as a result of

:19:15. > :19:19.making those, she was sacked, that would be unfair dismissal and they

:19:20. > :19:24.would award the appropriate result because of that.

:19:25. > :19:27.Keep us updated as it goes along. Briefly, the Co-op strenuously deny

:19:28. > :19:29.her allegations. We will hear more from you

:19:30. > :19:32.throughout the tribunal, no doubt. Germany is in a state of some shock

:19:33. > :19:35.at events on New Year's Eve in Cologne and some

:19:36. > :19:37.other big cities. It was more than rowdy behaviour -

:19:38. > :19:40.there was intimidation of women, thefts, groping and sexual attacks

:19:41. > :19:42.and fireworks were dangerously And it seems to have been

:19:43. > :19:47.perpetrated by large gangs of young To a country that has been

:19:48. > :19:51.so welcoming to refugees, it's led to some deep soul-searching

:19:52. > :19:54.and it's divided opinion. Amid concerns that Cologne has

:19:55. > :20:00.become a "no-go area for women" the mayor has also been criticised

:20:01. > :20:03.for proposing a code of conduct that women should follow

:20:04. > :20:09.to avoid being assaulted. These women have talked

:20:10. > :20:11.about what happened to them. TRANSLATION: All of a sudden, these

:20:12. > :20:14.men around us began groping us. They touched our behinds

:20:15. > :20:17.and walked in step with us. So my girlfriend and I wanted

:20:18. > :20:20.to get out of the crowd. When I turned around,

:20:21. > :20:23.one guy grabbed my bag and ripped it I thought to myself that

:20:24. > :20:27.if we stay here in this crowd, they could kill us, they could rape

:20:28. > :20:30.us and nobody would notice. I thought we simply

:20:31. > :20:32.had to accept it. There was no-one around us

:20:33. > :20:34.who helped or was in TRANSLATION: They felt

:20:35. > :20:39.like they were in power and they could do anything

:20:40. > :20:42.with the women who were out They touched us everywhere.

:20:43. > :20:47.It was truly terrible. We ran to these police cars

:20:48. > :20:53.but there was no-one there. We knew very well that

:20:54. > :20:55.at that moment the police were so understaffed

:20:56. > :20:58.that they couldn't deal with this, so us women had to go

:20:59. > :21:03.through something like that. Let's speak to Julia Hiltscher,

:21:04. > :21:06.a mum who lives in Cologne. And Mirle Heinzen, who also lives

:21:07. > :21:19.in the city and was sexually Thank you both for joining us. The

:21:20. > :21:23.events of New Year's Eve particularly shocking. Mirle, you

:21:24. > :21:26.have been attacked previously. Tell us your experiences and how it makes

:21:27. > :21:31.you feel now in the light of what happened on New Year's Eve? Last

:21:32. > :21:40.July I went out with some girlfriends and at about 1am I had a

:21:41. > :21:44.gentleman follow me home and thought he would disappear, because it

:21:45. > :21:48.actually happens quite a lot, if you walk or cycle home at night people

:21:49. > :21:52.will approach you and talk to you and they think it is fun and games

:21:53. > :21:57.and then they disappear, but he actually followed me home, I thought

:21:58. > :22:02.he would leave but he jumped in my front door, put his foot in the

:22:03. > :22:08.door, held it open and attacked me from behind. I screamed at the top

:22:09. > :22:13.of my lungs, I picked, I scratched, and eventually I got rid of him. I

:22:14. > :22:19.had pepper spray which I tried to use which he managed to take off me,

:22:20. > :22:28.but I think seeing the pepper spray he realised he was not going to get

:22:29. > :22:31.anywhere with me and I was lucky. I was wearing a lot of layers and he

:22:32. > :22:35.had a hard time trying to get anywhere with me, he couldn't get

:22:36. > :22:41.his hands down my pants, which he tried, so after leaving I called the

:22:42. > :22:46.police and they were brilliant, the way they treated me, they way they

:22:47. > :22:53.tried to investigate. I'm impressed with the way the cops are treating

:22:54. > :22:57.the situation. You said it is quite common to be followed around. What

:22:58. > :23:03.happened on New Year's Eve obviously was particularly brazen. Do you make

:23:04. > :23:12.a link with the people who are doing all of these, following this sort of

:23:13. > :23:16.behaviour? Yes and no. To be honest, the people I have been approached by

:23:17. > :23:23.have, by and large, been of northern African or Arabic descent, but the

:23:24. > :23:27.group on New Year's Eve I think was a completely different kettle of

:23:28. > :23:30.fish altogether, just because that was sort of organised and it was

:23:31. > :23:35.large groups of people that were doing it, whereas the incidents that

:23:36. > :23:39.have happened to me in that style have always been isolated,

:23:40. > :23:44.individual incidents. Because they usually go away you get lulled into

:23:45. > :23:48.a false sense of security. As long as you are aware and make sure that

:23:49. > :23:52.you are not stupid about it, don't go home by yourself, have

:23:53. > :23:56.protection, have a whistle, take a taxi, I think a lot of it can be

:23:57. > :23:59.avoided and I think New Year's Eve was different because it was a large

:24:00. > :24:06.group and difficult to get away from. Is it a relatively recent

:24:07. > :24:12.phenomenon? It is a large city, this is always sort of happened, but I

:24:13. > :24:16.have lived in Cologne for four years, it has got worse in the last

:24:17. > :24:19.year, I have been approached about ten times more than I had in the

:24:20. > :24:27.previous three years. What do you put that down to? It is difficult to

:24:28. > :24:33.say. I do think there is probably an increase in population, foreign

:24:34. > :24:37.population, but more importantly I think it becomes a self-fulfilling

:24:38. > :24:43.prophecy because if the media and general community keep going on and

:24:44. > :24:46.on about how these gentlemen attack ladies then I think they will just

:24:47. > :24:51.think, this is what is expected, we can get away with it, that is what

:24:52. > :24:59.people think anyway. So I think there is a lot to be said for

:25:00. > :25:03.people... The more it gets spread in the media or amongst communities,

:25:04. > :25:09.social media, the more people are going to get those ideas. Mirle, we

:25:10. > :25:12.are having some trouble hearing you so we will try to fix that. We will

:25:13. > :25:17.bring in Julia, hopefully we can bring you back in in a moment.

:25:18. > :25:26.Julia, tell us your experiences, have you seen anything like this? I

:25:27. > :25:32.have to say I haven't noticed any changes, but I have been out and

:25:33. > :25:39.about with my baby for the past 14 months, so I go out by day, mostly,

:25:40. > :25:45.not by night will stop before I had my daughter I was always coming home

:25:46. > :25:55.very late and I was always walking home on foot for an hour and didn't

:25:56. > :26:03.notice anything. I hope that this incident at the main station is just

:26:04. > :26:09.a very bad incident that is not happening more often now. We can

:26:10. > :26:15.just see your Child peeking into view there, having a good old play

:26:16. > :26:19.as you chat to us. You are saying that you have not particularly seen

:26:20. > :26:23.much going on. Do you feel vulnerable, having read about what

:26:24. > :26:26.happened on New Year's Eve and seeing the pictures? Just yesterday

:26:27. > :26:36.and Arab looking guy helped me with my stroller, and I don't know if it

:26:37. > :26:40.is, like, what kind of people, everybody can do bad things, not

:26:41. > :26:44.just Arab looking people. I feel very safe in the underground still,

:26:45. > :26:52.I'm going on the underground with my daughter every day, and I hope that

:26:53. > :26:56.a few people will not change and I hope the police will be

:26:57. > :27:00.investigating in this particular case, they said there are 70 more

:27:01. > :27:07.policemen now working on this case to find out who did this on New

:27:08. > :27:12.Year's Eve and I hope that they will find the people who are responsible

:27:13. > :27:15.for this. Germany has obviously welcomed a lot of migrants over the

:27:16. > :27:22.last year, more than a million over the last year. From the people who

:27:23. > :27:27.you know, are the sorts of incidents impacting on the way people are

:27:28. > :27:35.feeling about that migration? I feel like people have become more caring

:27:36. > :27:41.and more friendly. There are lots of refugees coming here, at the same

:27:42. > :27:50.time I think neo-Nazis are using this incident to kind of jump on the

:27:51. > :27:53.bandwagon and use it for their propaganda, especially on social

:27:54. > :28:03.media, and that scares me, and I hope that people of Cologne will

:28:04. > :28:11.stay strong and not be fooled by people who are victimised in, people

:28:12. > :28:16.who are scapegoating people who are not to be blamed. Mirle, has it had

:28:17. > :28:22.an impact on how you view immigration? To be honest, no. I am

:28:23. > :28:25.very fortunate in that I have a very large group of friends and most of

:28:26. > :28:35.them are foreigners, including myself. I love the culture of

:28:36. > :28:39.diversity that you get in Cologne, so it is actually a very, very cool

:28:40. > :28:42.place to live in terms of all the different nationalities you have in

:28:43. > :28:47.one place. What it does impact is the way that you sort of approach

:28:48. > :28:52.particular individuals, so whether you want to or not once you have had

:28:53. > :28:59.an experience like that if you see a guy late at night with a slightly

:29:00. > :29:04.darker skin colour, you will sort of stay out of his way. What do you

:29:05. > :29:08.both think about the way the authorities are dealing with this?

:29:09. > :29:13.The comments from the mouth Cologne sailing that women should not be any

:29:14. > :29:17.closer than arm's-length to strangers -- comments from the Mayor

:29:18. > :29:24.of Cologne. Is that a helpful message? I think it was taken out of

:29:25. > :29:29.context, she didn't mean to say it this way. Of course, the victims are

:29:30. > :29:35.not to be blamed, and I think she sees it the same way and it was a

:29:36. > :29:39.very unlucky way that she put it and the way it was taken out of the

:29:40. > :29:43.interview, out of context. Of course she wants to find the people who did

:29:44. > :29:55.this and who are responsible, and she doesn't want victim blaming

:29:56. > :29:58.going on there. Mirle, what do you think? Have you changed your

:29:59. > :30:03.behaviour after what happened to you to try to protect yourself?

:30:04. > :30:07.Absolutely, for starters I tend to agree, I think the comments that the

:30:08. > :30:12.mayor made were taken out of context. Of course it is ridiculous

:30:13. > :30:16.in a large city, and Europe is very, very crowded, to stay at arms length

:30:17. > :30:22.to anyone at any given time in the central city areas, it seems a

:30:23. > :30:25.little impractical. But there are a lot of things that you can do as an

:30:26. > :30:29.individual, as a community, as a group of friends to protect

:30:30. > :30:34.yourself. While Peppers break isn't exactly legal in Germany, to be

:30:35. > :30:36.honest, keep it in your pocket -- pepper spray.

:30:37. > :30:40.honest, keep it in your pocket -- online, keep it in your pocket, it

:30:41. > :30:48.is a good thing to have. Get one of those whistles, the police

:30:49. > :30:53.recommended I get what is called a Fox 40, the loudest you can get.

:30:54. > :30:57.Police are trained to listen to those. Anything that has a loud

:30:58. > :31:00.noise will deter people that attack you. The police said one of the

:31:01. > :31:06.biggest issues with victims was that they freeze, dear in the headlights,

:31:07. > :31:10.they get attacked, they don't know what to do and they don't react. As

:31:11. > :31:16.long as women are aware that there is potential danger and they train

:31:17. > :31:19.themselves to at least scream and scratch... If you are out with a

:31:20. > :31:23.group of friends, make sure everybody gets home OK. If you are

:31:24. > :31:27.in a group and you see something bad happening, make sure you react.

:31:28. > :31:32.There are lots of cops in the city, a lot of police presence, so make

:31:33. > :31:39.sure you approach them. It is better to cry wolf than let something

:31:40. > :31:40.happen and not react at all. Mirle and Julia, thank you both for

:31:41. > :31:54.joining us. Lots of you getting in touch on

:31:55. > :31:58.lonelines. We'll have people in the studio talking about this, some you

:31:59. > :32:02.might not expect to feel lonely. Alex says working in various studios

:32:03. > :32:06.over the past ten plus years often on my own and often feeling lonely

:32:07. > :32:09.I've had to figure out ways of coping with this challenging issue.

:32:10. > :32:13.My personal solutions have been keeping the radio on, particularly

:32:14. > :32:16.talk shows, regular exercise, set routines, speaking to family and

:32:17. > :32:19.friends on the phone but the best solution is getting a sociable

:32:20. > :32:25.part-time job working with people to balance the quiet time in the

:32:26. > :32:27.studio. E-mail from Ian, sometimes lonelines can be terribly

:32:28. > :32:31.debilitating. We can slip into it so easily and it can also be

:32:32. > :32:37.self-inflicted. When I went through a time of lonelines, I had so many

:32:38. > :32:43.pity-parties, as my friend once put it or "poor me" time. Text from

:32:44. > :32:48.Isabel, lonelines is terrible, I lost my job after 26 years and got

:32:49. > :32:52.MS, I was made redundant, I miss the company and colleagues.

:32:53. > :32:56.Loads of you getting in touch on this, and we are reading your

:32:57. > :32:57.comments, keep getting in touch and be part of that discussion with us

:32:58. > :33:00.this morning. More on that later. As George Osborne warns

:33:01. > :33:02.about the risks to the economy - there are more poor results

:33:03. > :33:05.from the High Street. They come from Marks and Spencer -

:33:06. > :33:09.and at the same time it's been announced that the troubled

:33:10. > :33:11.retailer's boss is to retire. Marc Bolland's decision

:33:12. > :33:14.to leave comes after a tough M and S, along with retailer Next,

:33:15. > :33:18.which also had a poor performance, are blaming the unusually

:33:19. > :33:20.mild winter weather. Ben Thompson's here: With me

:33:21. > :33:33.is our correspondent Ben Thompson. How hard has it been? The frenzy

:33:34. > :33:37.after the pre-Christmas trading, the reality sets in for the retailers

:33:38. > :33:44.and we find out how they fared. Today it's the turn of M Their

:33:45. > :33:47.sales were down. Another poor performance, when it comes to its

:33:48. > :33:51.clothing business especially, that we have been watching closely. Food

:33:52. > :33:54.tends to do well at M but it's always the clothing that tends to

:33:55. > :33:59.struggle, so news this morning that Marc Bolland, the Chief Executive,

:34:00. > :34:04.is to stand down. M keen to point out that the two aren't related.

:34:05. > :34:07.They suggest it's been a disappointing Christmas but Marc

:34:08. > :34:13.Bolland decided to leave in the summer, to be replaced by Steve

:34:14. > :34:17.Rowe, the boss of General Merchandise, homewear and clothes,

:34:18. > :34:22.he's been at M for 25 years so has a good idea of what is going on, but

:34:23. > :34:30.people are saying perhaps they need an outsider with fresh ideas to turn

:34:31. > :34:34.around the fortunes for M We often look at, as an indicator for

:34:35. > :34:41.the high street. Clothes aren't doing quite so well but food is.

:34:42. > :34:44.It's not just M not doing well, different companies are saying it's

:34:45. > :34:49.down to the mild weather, it's been unusual? Always the same excuse, the

:34:50. > :34:52.weather wasn't what the retailers expected but they have a point to a

:34:53. > :34:56.certain extent. Of course for fashion it involves getting the

:34:57. > :35:00.right stuff in the right stores at the right time. We heard from Next

:35:01. > :35:05.who said they had a tough time, high street sales were down 0.5%, even

:35:06. > :35:09.though online sales were up 2%. They said it was difficult because of the

:35:10. > :35:14.unseasonably warm weather and you look at it from their point of view,

:35:15. > :35:23.they are not selling big winter coats or savrs and hats and boots --

:35:24. > :35:25.scarfs. In that respect, it's been a very difficult time for them.

:35:26. > :35:30.Nonetheless, there are always some winners on the high street. We heard

:35:31. > :35:35.from John Lewis, even though sales were down slightly, it said over the

:35:36. > :35:40.three peaks of Christmas, before Christmas, Black Friday, Christmas

:35:41. > :35:45.and New Year, their sales were up % so there are some winners but it's

:35:46. > :35:49.always the likes of M and Next, the biggest, that we watch closely

:35:50. > :35:53.and they say disappointing largely because of the weather.

:35:54. > :35:56.Looking ahead, the broader economic picture, the Chancellor George

:35:57. > :35:59.Osborne has been speaking this morning with a warning about what's

:36:00. > :36:02.potentially to come over the course of the next year, he was upbeat when

:36:03. > :36:09.he gave the Autumn Statement. What's happened? It's funny because we read

:36:10. > :36:13.a lot into what the Governor of the Bank of England tells us and the

:36:14. > :36:16.Chancellor and today he's talked about not taking our foot off the

:36:17. > :36:20.pedal and we are led to believe the economy is starting to mend itself,

:36:21. > :36:23.things are looking a little better and that there's probably a danger

:36:24. > :36:27.that we feel blase about things being OK and we are not too worried

:36:28. > :36:31.about what happens next. His point is that there are a lot of head

:36:32. > :36:36.winds, a lot of Daningers to the world economy, oil prices have

:36:37. > :36:41.fallen significantly because there's too much supply, stock markets in

:36:42. > :36:44.China fell 7% overnight triggered an automatic shutdown of the Chinese

:36:45. > :36:50.stock market, so there are worries about slowing global demand. America

:36:51. > :36:53.seems to be doing OK, but China is slowing down, what effect will that

:36:54. > :36:58.have on the rest of the world here in the UK? We expect economic growth

:36:59. > :37:01.to come in at between 2 and 2.5% this year, it's not bad but at the

:37:02. > :37:04.same time it's not great, so the warning from the Chancellor is

:37:05. > :37:10.things are OK, getting better but we have to make sure we keep our foot

:37:11. > :37:13.on the pedal, so for you and me, that means keeping working a bit

:37:14. > :37:18.harder, spend a little bit more, try and save a bit more if you have got

:37:19. > :37:21.it to prepare for that rain aye day, we shouldn't be too complacent about

:37:22. > :37:24.the economy being on the mend and therefore we all think that it's

:37:25. > :37:25.great, the warning is it's not as great as we might think.

:37:26. > :37:27.Thanks, Ben. Coming up, the Labour

:37:28. > :37:30.leader Jeremy Corbyn has finalised his front bench reshuffle

:37:31. > :37:33.but with a spate of resignations and online spats between different

:37:34. > :37:37.sides; we'll ask our political guru Norman Smith how the party

:37:38. > :37:50.can move forward. Now, the daily journey to work does

:37:51. > :37:56.not always go to plan. In a survey for the BBC, most said they cannot

:37:57. > :38:00.rely on getting to work on time. What is being done to improve how we

:38:01. > :38:02.get around. Graham Satchell's been looking at what the future of

:38:03. > :38:19.commuting might hold. I'm about to immerse myself in a

:38:20. > :38:24.virtual world. Actually, it's Milton Keynes complete with driverless

:38:25. > :38:27.pods. You have got complete freedom to walk around the virtual world to

:38:28. > :38:35.experience it from different perspectives. This might look

:38:36. > :38:47.gimmicky, but the boffins are using virtual technology to improve thorny

:38:48. > :38:50.problems like traffic jams. Press the traffic light and you could

:38:51. > :38:54.change the sequence by 2%, here we go. Changing traffic

:38:55. > :39:02.change the sequence by 2%, here we from your desk is clever, but for

:39:03. > :39:03.some it misses the point. Jason Downes' commute to

:39:04. > :39:13.less than a minute. Thanks ever so much for joining nice and early as

:39:14. > :39:18.less than a minute. Thanks ever so we kick off 2016. From his converted

:39:19. > :39:23.out building, he can contact everybody. It's training when you

:39:24. > :39:28.are commuting so I use it the days I work from home to plan. The speed

:39:29. > :39:31.and reliability of modern technology means working from home is now a

:39:32. > :39:35.real option but it's not for everyone. In fact, less than 15% of

:39:36. > :39:41.people work from home. Do you think the future of commuting

:39:42. > :39:46.is no commuting? No. I think it would be reduced commuting. We still

:39:47. > :39:51.need face-to-face meetings, we still need to interact people, but I think

:39:52. > :39:56.it will reduce. Thank you, bye...

:39:57. > :40:00.This precise motion simulator at Southampton university can recreate

:40:01. > :40:08.any journey, cars, trains, planes boats. All right? Yes. If we are

:40:09. > :40:22.going to carry on commuting, Professor Kchu is trying to make the

:40:23. > :40:25.journey better -- Professor Qiu. We can develop the mathematical or

:40:26. > :40:31.numerical models can develop the mathematical or

:40:32. > :40:40.in the seat so that we can reduce the vibration transmitted through

:40:41. > :40:44.transport systems catapult, Paul predicts the future of commuting

:40:45. > :40:47.like this, staggered working times, fewer cars, monthly contracts with a

:40:48. > :40:50.transport provider. You will use your

:40:51. > :40:53.transport provider. some form to say where you want to

:40:54. > :40:58.go from and to. Your service provider will give you options, a

:40:59. > :41:03.driverless pod might pick you up and you will not pay or, all the payment

:41:04. > :41:07.systems will be dealt with as part of a monthly contract. But we are

:41:08. > :41:10.still talking about cars, trains, planes, but the way we use them will

:41:11. > :41:14.be very different and the way we pay for them is going to be very

:41:15. > :41:16.different. A hassle free journey to work?

:41:17. > :41:38.That's the dream. We are going to be talking about

:41:39. > :41:42.lonelines later in the programme. Often I would think, what do I have

:41:43. > :41:45.to be lonely about? I live in London, I work with fantastic

:41:46. > :41:51.people, there are just so many people here. It's difficult to admit

:41:52. > :41:55.you're lonely to other people but I think one of the other things you

:41:56. > :41:59.don't necessarily consider is it's really hard to admit it to yourself

:42:00. > :42:05.and it does take a while to, I guess, kind of click and you think,

:42:06. > :42:09.OK, I think I'm lonely. That is Kylie who will be with us in

:42:10. > :42:14.the studio a little later to talk about lonelines. Loads getting in

:42:15. > :42:18.touch on this. Theresa says, as soon as lonelines becomes a health issue,

:42:19. > :42:24.you will get good hearted folk trying to force folk into not being

:42:25. > :42:27.lonely. Elaine is 52, living with epilepsy, nobody will employ her,

:42:28. > :42:31.friends have abandoned her, she lives in a town full of strangers

:42:32. > :42:35.and she is drowning in depression and she is desperate to start a new

:42:36. > :42:39.life. Isolation is part of living with epilepsy but I just can't deal

:42:40. > :42:44.with it. Do keep on getting in touch. We are reading your comments

:42:45. > :42:46.and we'll bring in as many into the conversation we'll have a little

:42:47. > :42:51.later. Carol is here with the weather

:42:52. > :42:58.update and I'm loving how we've coordinated our jutt fits today!

:42:59. > :43:02.Thank goodness we didn't coordinate our shoes otherwise we'd have looked

:43:03. > :43:07.like a couple of book ends. We have been talking about how cold it's

:43:08. > :43:12.been in Eastern Europe in particular and also the Netherlands. Look at

:43:13. > :43:17.these pictures, people ice skating down the streets. Do you fancy a wee

:43:18. > :43:22.bash at that? I actually would, it looks quite cool. I like that

:43:23. > :43:31.better. Like the penguins you get in this country. Yes. The Netherlands

:43:32. > :43:37.have had snow and ice and these pictures are from the north, one of

:43:38. > :43:42.the places is called Freezeland. Put song of your shows and it stops you

:43:43. > :43:49.sliding. Doesn't look great but it works. Not that kind of cold is

:43:50. > :43:53.going to come our way, but early next week, it's going to turn colder

:43:54. > :43:56.for us. The cold air in the east of Europe is coming from a different

:43:57. > :44:00.source. Ours will come from the Arctic, so from the north.

:44:01. > :44:05.It will gradually come down through the course of next week. It will be

:44:06. > :44:10.coldest in the northern half of the country where temperatures will be

:44:11. > :44:17.three or four. It's further south, more likely to be closer to average,

:44:18. > :44:23.which will come as a shock to the system. Do you like the winter? I

:44:24. > :44:27.like all of them. The best of every season each time I think this is my

:44:28. > :44:31.favourite. A very good way to be, although I'm not so keen on the rain

:44:32. > :44:34.and that's what we have on the forecast today.

:44:35. > :44:38.We have a beautiful picture to show you taken earlier on today from one

:44:39. > :44:42.of the weather batchers of Wales where it was wet. We have a band of

:44:43. > :44:45.rain that has been pushing steadily north-east wards and behind it we

:44:46. > :44:49.have seen a lot of showers, courtesy of this low pressure and weather

:44:50. > :44:52.front. Here it is here, continuing to edge north-east wards, becoming

:44:53. > :44:59.ensconced across Scotland through the day. Also tightly packed

:45:00. > :45:02.isobars, it will be a windy day, especially across the south-western

:45:03. > :45:08.approaches, parts of the south-east too and across the north-east where

:45:09. > :45:14.gusts here are at gales or severe gales.

:45:15. > :45:19.A lot of surface water and spray on the roads. Be aware of that. We have

:45:20. > :45:25.also got snow across the Grampians and Highlands. Some of the heavier

:45:26. > :45:28.bursts will see that to lower levels so that is likely to affect the

:45:29. > :45:34.higher routes in Scotland. By the end of the day, we could have two to

:45:35. > :45:41.five centimetres. You can see the amber triangle, with the Met Office

:45:42. > :45:44.having a weather warning for Aberdeen, Angus and Stirling. The

:45:45. > :45:48.rain out of Northern Ireland replaced by sunshine and showers,

:45:49. > :45:53.then slowly moving away from the north-east of England, replaced by

:45:54. > :45:59.sunshine and showers. Further south, a lot of dry weather. A lot of

:46:00. > :46:02.sunshine and fewer showers. A noticeable breeze and wind depending

:46:03. > :46:05.on which half of the country you are in. Temperatures six or seven are

:46:06. > :46:18.the maximums in the south-west. There is a risk of ice on untreated

:46:19. > :46:22.surfaces. The next weather front will bring the rain, but also sleep

:46:23. > :46:25.and snow on the hills of Northern Ireland, northern England, and

:46:26. > :46:32.southern and central Scotland. A cold start with rain, seed and slow

:46:33. > :46:37.across northern Ireland as well. There will be no heat wave in

:46:38. > :46:42.prospect! Temperature wise it will be quite chilly, particularly in the

:46:43. > :46:47.north. Highs in Glasgow of two, Aberdeen four. A bit milder in

:46:48. > :46:53.Belfast, but still wrapping up in that. A high of ten as we sweep down

:46:54. > :46:57.towards London. As we go through the weekend, the forecast remains

:46:58. > :47:01.unsettled, low-pressure rattling across as with various weather

:47:02. > :47:06.fronts, and we can see from the squeeze on the isobars that it will

:47:07. > :47:10.be quite windy at times. In summary, for the weekend, further rain at

:47:11. > :47:14.times, the risk of flooding and it will turn a bit colder.

:47:15. > :47:17.Hello, it's Thursday, it's 10am, I'm Joanna Gosling in for Victoria.

:47:18. > :47:19.Welcome to the programme if you've just joined us.

:47:20. > :47:24.The Labour leader Jeremy Corbyn will finalise his front bench today

:47:25. > :47:27.after shadow ministers announced their resignations.

:47:28. > :47:36.But the dispute between the party's factions boils over online.

:47:37. > :47:39.The house-buying scam that can con would-be home owners out of hundreds

:47:40. > :47:42.This programme is told it's happening to people

:47:43. > :47:46.Also ahead - why loneliness is being described as a new epidemic

:47:47. > :47:59.It is difficult to admit you are lonely to other people, but one of

:48:00. > :48:01.the keeping she don't consider is that it is really hard to admit it

:48:02. > :48:05.to yourself. The Chancellor, George Osborne,

:48:06. > :48:15.is warning that the economy is facing a "dangerous cocktail"

:48:16. > :48:17.of new threats this year, In contrast to the upbeat tone

:48:18. > :48:21.of his Autumn Statement six weeks ago, Mr Osborne will tell business

:48:22. > :48:24.leaders that Britain risks going into decline if it

:48:25. > :48:29.eases up on austerity. The chief executive of Marks

:48:30. > :48:32.and Spencer, Marc Bolland, has insisted he's not stepping down

:48:33. > :48:34.early due to disappointing sales. He announced his departure this

:48:35. > :48:38.morning as the company reported that sales of general merchandise,

:48:39. > :48:40.including clothes, fell by nearly 6% in the three months

:48:41. > :48:42.to the end of December. The Labour leader Jeremy Corbyn has

:48:43. > :48:45.made six new appointments to the front bench, including

:48:46. > :48:50.Kate Hollern at Defence, Andy McDonald at Transport

:48:51. > :48:53.and Fabian Hamilton in Foreign Mr Corbyn lost three of his team

:48:54. > :48:59.yesterday when they resigned in protest at the handling

:49:00. > :49:10.of the reshuffle. European stock markets have fallen

:49:11. > :49:14.sharply on opening after China suspended trading for the second

:49:15. > :49:17.time this week. An automatic shutdown took place after just half

:49:18. > :49:20.an hour of trading, raising fears over the country's economic help.

:49:21. > :49:22.Today marks one year since the attacks by Islamist gunmen

:49:23. > :49:29.on the satirical French magazine, Charlie Hebdo.

:49:30. > :49:33.12 people were killed, including a policeman outside.

:49:34. > :49:35.Five more people were killed in co-ordinated attacks afterwards.

:49:36. > :49:38.The US Presidential hopeful Donald Trump has warned

:49:39. > :49:41.he will withdraw ?700 million of investment

:49:42. > :49:44.in his golf courses in Scotland if he is banned

:49:45. > :49:47.MPs are due to debate whether the Republican politician

:49:48. > :49:49.and businessman should be refused entry.

:49:50. > :49:56.Last month Mr Trump called for a ban on Muslims coming to America.

:49:57. > :49:58.The biggest-ever UK lottery jackpot went unclaimed again last night.

:49:59. > :50:01.Operator Camelot said it sold about 200 tickets a second

:50:02. > :50:06.in the hour before sales closed, leading the website to crash.

:50:07. > :50:12.The prize will now grow over again until Saturday, where it must be

:50:13. > :50:14.shared if there are no outright winners.

:50:15. > :50:16.Let's catch up with all the sport now and join Catherine Downes.

:50:17. > :50:19.Next month's Fifa presidential election is the last chance

:50:20. > :50:21.to save the organisation, according to one of the candidates

:50:22. > :50:27.Prince Ali of Jordan says he is "tough enough" to lead

:50:28. > :50:29.football's world governing body, telling our Sports Editor Dan Roan

:50:30. > :50:37.that he can be trusted to bring about "real change".

:50:38. > :50:44.I come from a background in my own country working in crisis

:50:45. > :50:48.management, something that we need in an organisation like the phone

:50:49. > :50:53.right now. I can guarantee that I am the right person for this job. And I

:50:54. > :50:59.do, my track record is that I keep with my word and what I say.

:51:00. > :51:02.Hopefully when I win this judge me by my actions, and that is why I

:51:03. > :51:03.keep saying the president has to take responsibility for himself and

:51:04. > :51:05.for the entire organisation. There'll be a further hearing

:51:06. > :51:07.to resolve doctor Eva Carneiro's A private hearing yesterday failed

:51:08. > :51:11.to resolve her complaint of constructive dismissal,

:51:12. > :51:13.brought after the then-manager Jose Mourninho publicly

:51:14. > :51:20.criticised her when she went onto the pitch to treat a player,

:51:21. > :51:23.and she was then dropped Carneiro is pursuing

:51:24. > :51:26.a separate personal legal Manager Roberto Martinez says a club

:51:27. > :51:30.of Everton's scale should be reaching cup finals

:51:31. > :51:32.on a regular basis - and they gave themselves a great

:51:33. > :51:34.chance in the League Cup, with a 2-1 victory over

:51:35. > :51:37.Manchester City in the first leg Romelu Lukaku scored the winner,

:51:38. > :51:41.but he was injured in the process and may not make Saturday's

:51:42. > :51:43.FA Cup match, against Some more sad news from the world

:51:44. > :51:50.of cricket this morning - the death of a second young player

:51:51. > :51:54.in the space of a few days. Former Warwickshire bowler Tom Allin

:51:55. > :51:57.has died at the age of 28. His former club Warwickshire said

:51:58. > :52:00.they were deeply saddened and described him as an incredibly

:52:01. > :52:02.popular player during the six years The 22-year-old Sussex bowler

:52:03. > :52:12.Matt Hobden died last weekend. Tennis, and British number three

:52:13. > :52:15.Kyle Edmund has reached his first ATP quarter-final after beating

:52:16. > :52:17.Spain's Daniel Munoz in three sets But women's number three Naomi Brody

:52:18. > :52:21.is out of the Auckland Classic. She lost in the quarter-finals

:52:22. > :52:24.to the fifth seed Sloane Stevens, Broady had knocked out the former

:52:25. > :52:38.world number one Ana Ivanovic I will be back at 10:30am with

:52:39. > :52:43.Paralympic and Will Bailey who will be here to tell us why he is excited

:52:44. > :52:45.about 2016, which is of course a Paralympic year.

:52:46. > :52:47.Hello, thank you for joining us this morning.

:52:48. > :52:49.Welcome to the programme if you've just joined us -

:52:50. > :52:53.we're on BBC Two and the BBC News Channel until 11am this morning.

:52:54. > :52:58.We are talking about loneliness, and concerns it is becoming a much

:52:59. > :53:01.bigger issue than previously thought. There has been a huge

:53:02. > :53:06.reaction from you to this this morning. A tweet saying, I have

:53:07. > :53:11.experienced loneliness for many years, total isolation dustup as a

:53:12. > :53:16.care lever, had no family, their friends, didn't anyone.

:53:17. > :53:20.Another tweet, how do you find others who feel the same? People are

:53:21. > :53:23.so scared to speak up and connect, it is difficult to get contact in

:53:24. > :53:27.modern society. Keep on sending us your thoughts on

:53:28. > :53:30.this and everything else we are talking about today. Texts will be

:53:31. > :53:32.charged at the standard network rate.

:53:33. > :53:34.And of course you can watch the programme online wherever

:53:35. > :53:37.you are via the BBC News app or our website, bbc.co.uk/victoria.

:53:38. > :53:40.And you can also subscribe to all our features on the news app,

:53:41. > :53:48.by going to 'add topics' and searching 'Victoria Derbyshire'.

:53:49. > :53:50.The Chancellor is warning that the UK economy is facing

:53:51. > :53:52.a "dangerous cocktail" of new threats including

:53:53. > :53:55.There's also speculation that he may talk about a future rise

:53:56. > :53:59.Mr Osborne will tell business leaders in Cardiff that 2016

:54:00. > :54:01.is shaping up to be one of the toughest years

:54:02. > :54:17.It sounds quite dramatic, tell us more about what he will say?

:54:18. > :54:20.It is a funny old world, normally chancellors tend to talk about how

:54:21. > :54:25.the economy is doing well, everything is on the up. A reverse

:54:26. > :54:28.from George Osborne today, he is sounding fairly bleak and ominous,

:54:29. > :54:32.warning about the challenges that are now facing the British economy.

:54:33. > :54:36.The reason for that is he thinks we are all getting complacent about the

:54:37. > :54:42.economy, we think things are ticking along very nicely so maybe we can

:54:43. > :54:45.ease off on posterity. He has given some extracts of a speech he will be

:54:46. > :54:49.making later. Let me give you some of the language, it is almost like a

:54:50. > :54:52.rhetorical shock therapy to the British electorate. He says, anyone

:54:53. > :54:57.who thinks it is Mission accomplished is making a grave

:54:58. > :55:02.mistake, 2016 is the year we get down to work, all will be the year

:55:03. > :55:04.we look back at as the beginning of the decline.

:55:05. > :55:08.The beginning of the decline, for heaven 's sake! We got a taste of

:55:09. > :55:11.his mood this morning on the today programme. This is what he said.

:55:12. > :55:14.I'd say, at the start of this year, our economy faces a dangerous

:55:15. > :55:17.cocktail of threats from abroad, from falling stock markets in places

:55:18. > :55:19.like China, to instability in the Middle East.

:55:20. > :55:25.Our antidote is to go on putting our own house in order

:55:26. > :55:34.here in Britain, so far from 'mission accomplished'

:55:35. > :55:39.on the economy, 2016 is the year of 'mission critical'.

:55:40. > :55:46.George Osborne is expecting us to go through ten years. Ricky, which we

:55:47. > :55:52.have not done before. When Mrs Thatcher was in power, it was three

:55:53. > :55:56.or four years. He is bracing for the fact that we have a lot of pain to

:55:57. > :56:01.come and we needn't think we are at the end of the road, he is flagging

:56:02. > :56:03.up the fact there are problems in China, oil prices are falling,

:56:04. > :56:09.commodity prices are falling, there is instability in the Middle East.

:56:10. > :56:12.In other words, there are some hard years still ahead.

:56:13. > :56:16.Bring us up to date with what is going on with the Labour Party? That

:56:17. > :56:20.reshuffle still isn't over, we thought it was, Jeremy Corbyn

:56:21. > :56:22.thought it was, but then there were president of and there is a lot of

:56:23. > :56:27.acrimony. Breaking news, I think, I think, the

:56:28. > :56:32.label reshuffle has now limped across the finish line, I think it

:56:33. > :56:38.is over! We had a number of new names announced this morning, new

:56:39. > :56:42.appointment to have moved into some of the posts that have been vacated.

:56:43. > :56:46.What is striking about these new faces, if you look at them, they

:56:47. > :56:51.look young, fresh faced, not all of them, some of them, because many are

:56:52. > :56:55.new MPs who only came into Parliament six months ago and now

:56:56. > :57:00.they have already been shot up into the front which is an

:57:01. > :57:04.extraordinarily rapid rise, which probably tells us how Mr Corbyn is

:57:05. > :57:09.maybe struggling a little bit to find people who are his supporters

:57:10. > :57:13.and get them into front bench job. The movements may have ended, the

:57:14. > :57:16.recriminations have not. The rows and wrangling are continuing, an

:57:17. > :57:21.extraordinary Twitter storm seems to have erupted amongst Labour poker,

:57:22. > :57:26.prompted in large part by Diane Abbott, one of Mr Corbyn's key

:57:27. > :57:29.allies. Last night she appeared on Newsnight and basically got stuck

:57:30. > :57:34.into some of those shadow ministers who have decided to abandon ship and

:57:35. > :57:37.resign. She said, I don't want to say anything nasty about anyone, but

:57:38. > :57:41.then made this accusation about those who have resigned. Have a

:57:42. > :57:47.listen. I'm not attacking people as people.

:57:48. > :57:52.I would say this, though, of the people that have resigned and so on.

:57:53. > :57:57.Kevin Jones, I consider a friend, I don't agree with him on everything

:57:58. > :58:04.but here's a great guy, and I think he is a big loss. When you look at

:58:05. > :58:08.some of the other people, Jonathan Reynolds, Mr Dugger, if you look at

:58:09. > :58:14.some of these others, what do they have in common? They are all former

:58:15. > :58:18.special advisers. What you are seeing is people who came up under a

:58:19. > :58:22.certain system where you did politics at university, became a

:58:23. > :58:25.special adviser, became an MP, became a minister, who are

:58:26. > :58:29.rightfully upset because Jeremy has brought a lot of new energy and

:58:30. > :58:34.people into politics. Well, some of those former Labour

:58:35. > :58:37.ministers who Diane Abbott has just slagged off when not at all amused

:58:38. > :58:43.at the suggestion that they were somehow professional politicians,

:58:44. > :58:47.former special advisers who expected an important job, and they took to

:58:48. > :58:51.Twitter to get back at Diane Abbott. Let me show you this, this is the

:58:52. > :58:55.Twitter account of Jonathan Randolph, former shadow transport

:58:56. > :58:59.minister who abandon ship. If I scrolled down here, let's see if I

:59:00. > :59:05.can find this, he got straight on to Twitter and said, is that what she

:59:06. > :59:12.said? Referring to Diane Abbott. At least Google us before slagging us

:59:13. > :59:16.up. In a subsequent tweet, he said, for the record, Diane Abbott, I was

:59:17. > :59:19.a trainee solicitor when elected, having gone to law school as a

:59:20. > :59:29.mature student and single parent. And above that, Stephen Dowty, a

:59:30. > :59:33.European minister who resigned live on television, got stuck in with a

:59:34. > :59:43.tweet, and says, nonsense, Diane Abbott, I worked for seven years for

:59:44. > :59:49.World Vision and Oxfam, 18 months at DFI D you think she would know that.

:59:50. > :59:53.We learned this morning that some of the Corbyn MP 's are complaining

:59:54. > :00:00.they had been blocked on Twitter are some of the mainstream Labour folks.

:00:01. > :00:03.Tom Blenkinsop, who I think supported Liz Kendall in the

:00:04. > :00:08.leadership contest, has blocked a load of Corbyn MP is from following

:00:09. > :00:11.him on Twitter, including Richard Bergen, who was asked about it this

:00:12. > :00:17.morning on the radio and this is what he had to say. I don't think

:00:18. > :00:21.Labour voters are going to be losing sleep over rows between junior

:00:22. > :00:29.ministers all basic and is, a resignation live on the BBC politics

:00:30. > :00:31.show. People don't come to my constituency surgeries, or any

:00:32. > :00:36.constituency surgeries, about that. They are talking about the lack of

:00:37. > :00:40.council houses, the Government's daily on flooding, the effect of the

:00:41. > :00:42.Government's cuts on people's day-to-day lives and public

:00:43. > :00:47.services. So where are we after what has been

:00:48. > :00:51.probably one of the longest lasting and acrimonious reshuffles I can

:00:52. > :00:57.remember in recent years? It has shone a light into just how divided

:00:58. > :01:03.the Labour Party in Parliament appears to be, with some people

:01:04. > :01:07.signed up to the Corbyn Project, others in despair over the Corbyn

:01:08. > :01:12.Project, and it is very hard to see how the two sides can hold together.

:01:13. > :01:13.Excuse the alarm! I think I should go now!

:01:14. > :01:18.Thank you, Norman! Let's cross live to Paris now

:01:19. > :01:21.where the French President, Francois Hollande is due to speak;

:01:22. > :01:24.he will be delivering his annual address to security forces

:01:25. > :01:26.which is coinciding with the first anniversary of the

:01:27. > :01:42.Charlie Hebdo attacks. Once again, we come together here in

:01:43. > :01:51.this court and this is marked by history. 70 years ago, the battle to

:01:52. > :01:56.liberate our capital started. Here, we met together a year ago to pay

:01:57. > :02:13.homage to the policemen killed by terrorists. The terrorists committed

:02:14. > :02:23.the cowardice and coward attacks against Charlie Hebdo and today, two

:02:24. > :02:30.months after the acts of war in Paris that left 130 people killed.

:02:31. > :02:39.Also a number of victims. Every time, it's the policemen who have

:02:40. > :02:53.faced to neutralise the assassins, to protect our citizens and help the

:02:54. > :02:59.security victims to help security. The ceremony is under the banner of

:03:00. > :03:00.gratitude and memories. The first instance we address, the policemen

:03:01. > :03:29.killed on the 8th and 7th January. READS OUT NAMES OF THOSE

:03:30. > :03:53.KILLED IN HEDBO ATTACKS We will never forget these people.

:03:54. > :04:04.They died so that we can live freely. But today, I would like to

:04:05. > :04:09.express the gratitude of the nations to those who have taken the risk in

:04:10. > :04:26.January to face up to the enemies who are determined to kill and

:04:27. > :04:41.Police, Security Forces and intervention forces helped

:04:42. > :04:48.neutralise the people who held hostages. I am thinking of the

:04:49. > :04:58.policemen who put themselves in the face of danger at the Bataclan armed

:04:59. > :05:04.with weapons before being joined by specialist forces who have managed

:05:05. > :05:08.to liberate the 12 hostages and neutralise and kill the last two

:05:09. > :05:16.terrorists who kept them hostages. neutralise and kill the last two

:05:17. > :05:25.would like to mention the firefighters, civil protection who,

:05:26. > :05:30.that night, saved lives and brought help to those who've been

:05:31. > :05:38.traumatised and supported those who needed support. Beyond this act of

:05:39. > :05:42.bravery and during this tragic circumstance, I would like to

:05:43. > :05:49.mention the military officers who, every single day, every single

:05:50. > :05:58.night, carry out their rounds in our streets to protect our public

:05:59. > :06:03.buildings, religious buildings, schools, airports which is admirable

:06:04. > :06:14.work, passionate, indispensable. It's like the work of the

:06:15. > :06:21.specialists of the intelligence people who thwart possible attacks,

:06:22. > :06:24.like the judiciary police who cautioned the suspects under the

:06:25. > :06:28.supervision of the judge and, without forgetting the customs

:06:29. > :06:36.officers who are fighting against trafficking. Ladies and gentlemen, I

:06:37. > :06:44.would like to express my confidence and trust and that of the French,

:06:45. > :06:48.you protect them, I wanted to express to you throughout the

:06:49. > :06:55.cortege on the 11th June in Paris and throughout the cities of France,

:06:56. > :07:00.you have been the recipient of marks of sympathy of the highest mark.

:07:01. > :07:07.Ladies and gentlemen, to protect French citizens, you also protect

:07:08. > :07:13.their way of living life, their liberty. It's this way of life that

:07:14. > :07:19.the terrorists wanted to attack because it's joy, the sharing of our

:07:20. > :07:32.culture, for them, that inspires hatred. For centuries. I have the

:07:33. > :07:42.responsibility here to say that the mission was demanding. Terrorism's

:07:43. > :07:49.not finished. It's not finished to pose a threat against us. Outside

:07:50. > :07:56.France, we are responding with our army against ISIS and here again we

:07:57. > :08:02.have achieved results and this terrorist group is declining. Inside

:08:03. > :08:10.France, we are chasing the terrorists, we are dismantling cells

:08:11. > :08:14.and we are closing financial loopholes and organisations that

:08:15. > :08:28.help them to face up to this challenge. We should have the

:08:29. > :08:33.necessary means and I am planning to review the military statutes and ask

:08:34. > :08:47.the government to provide you with the necessary sources and means.

:08:48. > :08:57.Every year, between 500 and 2000 jobs have been created, but the

:08:58. > :09:04.gravity of the challenge calls us to even raise our commitments. I have

:09:05. > :09:11.told the Parliament the start of a further 5,000 jobs between now and

:09:12. > :09:20.2017 and in total, more than 9,000 would have been created in the

:09:21. > :09:30.police sectors. Whereas those jobs have been closed down, but we have a

:09:31. > :09:36.long way to go. We have not only demanded but we actually stressed

:09:37. > :09:40.that our country needed more magistrate posts, penitentiary and

:09:41. > :09:46.customs officers jobs to be created and more effort and unprecedented

:09:47. > :09:51.efforts, to consolidate to work of the Interior Ministry. This plan

:09:52. > :09:58.will allow you to consolidate and strengthen your force, you have more

:09:59. > :10:02.vehicles to refurbish more buildings like police stations and also to

:10:03. > :10:14.modernise your telecommunications means. I know also the effort made

:10:15. > :10:18.by the municipal and communal authorities...

:10:19. > :10:20.STUDIO: President Hollande in Paris on the one-year anniversary of the

:10:21. > :10:25.Charlie Hebdo attacks. Some crucial GCSE and A-level exams

:10:26. > :10:28.could be rescheduled over the next three years to avoid clashing

:10:29. > :10:31.with the height of the Muslim month of Ramadan, when some

:10:32. > :10:33.pupils may be fasting. Examination boards have held talks

:10:34. > :10:36.with Muslim groups and aim to avoid holding exams in the most popular

:10:37. > :10:38.subjects during the period. This year Ramadan is due

:10:39. > :10:41.to start in early June. Brian Lightman is the General

:10:42. > :10:43.Secretary of the Association Thank you for joining us. What is

:10:44. > :10:57.being looked at? Morning. The Ramadan period falls

:10:58. > :11:03.during the period of examinations and, actually, it's going to get, at

:11:04. > :11:07.the moment, it's going to be in June this year but it's going to get

:11:08. > :11:11.earlier over the next few years, so it's going to clash quite heavily

:11:12. > :11:15.with the exam period. Obviously, we want to make sure that we do

:11:16. > :11:21.everything to help those pupils to enable them to not be disrupted in

:11:22. > :11:25.their examinations. So I think the awarding bodies and the joint

:11:26. > :11:30.council have been liaising with faith groups and so on and have

:11:31. > :11:33.looked at the programme. They can't actually move the examinations and

:11:34. > :11:36.some are reporting that they'd actually been moved, they'll have to

:11:37. > :11:40.be during that period because of their connection with university

:11:41. > :11:45.entry and so on. But what they are trying to do is put the large entry

:11:46. > :11:49.exams I think earlier in the period and so on. What we are doing as a

:11:50. > :11:52.professional association representing head teachers is, we

:11:53. > :11:55.are liaising with the leaders of the faith and community groups to

:11:56. > :11:59.produce some guidance which is helpful to our members so that we

:12:00. > :12:04.can ensure that we do the very best for the young people. It's not our

:12:05. > :12:09.job to tell people how to manage the fasting and we wouldn't wish those

:12:10. > :12:13.individual decisions, but we'd obviously want to do everything we

:12:14. > :12:18.can to help with that process. So will it change anything

:12:19. > :12:24.dramatically from what has gone before? No, I don't think it will,

:12:25. > :12:30.not at all. The programme for this year's already been finalised and

:12:31. > :12:33.the large entry exams tend to be at the end of the cycle anyway and

:12:34. > :12:37.quite often they are in the mornings because it's better to have those

:12:38. > :12:42.large exams in the mornings for all sorts of reasons. So we don't see

:12:43. > :12:45.any problems with the timetable for this year, but it's just a question

:12:46. > :12:49.of making sure everybody is aware that some of those examinations are

:12:50. > :12:54.going to fall within the Ramadan period and we do have a large number

:12:55. > :12:58.of Muslim pupils in the country and want to obviously make sure we meet

:12:59. > :13:02.their needs, just as we do the other students. What if anyone is

:13:03. > :13:07.concerned that shifting things around might have an impact in like

:13:08. > :13:11.an unforeseen consequence maybe in terms of there being less of a

:13:12. > :13:19.run-up to certain exams than they might have expected? No, as I said,

:13:20. > :13:23.the exam programme for this year's already finalised and they're

:13:24. > :13:27.prepared well in advance, so people know the period when the exams are

:13:28. > :13:33.going to be, so I don't think there are going to be any surprises there.

:13:34. > :13:36.Obviously, teachers just want to be concerned that all pupils have the

:13:37. > :13:42.best possible opportunity that they can to do as well as they can in

:13:43. > :13:47.their exams? Absolutely. We know how important the exams are and so do

:13:48. > :13:53.the students and we want to make sure that everything is in place to

:13:54. > :13:57.enable that whole process to run as smoothly as possible. The regulatory

:13:58. > :14:00.and joint Council for Qualifications which oversees and plans the

:14:01. > :14:02.timetables is very aware of the issues, I'm sure.

:14:03. > :14:07.Brian Lightman, thank you very much. Still to come before 11,

:14:08. > :14:10.why loneliness is being described as a new epidemic affecting

:14:11. > :14:26.people of all ages. The Chancellor, George Osborne,

:14:27. > :14:29.is warning that the British economy faces a "cocktail" of serious

:14:30. > :14:31.threats from across the globe. In a speech later he will say

:14:32. > :14:34.factors including tension in the Middle East and slowing

:14:35. > :14:37.growth in China could all affect The chief executive of Marks

:14:38. > :14:40.Spencer, Marc Bolland, insists that disappointing

:14:41. > :14:42.results are not He announced his

:14:43. > :14:46.departure this morning. The company reported much worse

:14:47. > :14:49.sales than expected in the run-up The Labour leader Jeremy Corbyn has

:14:50. > :14:55.made six new appointments Newly-elected MP Kate

:14:56. > :14:59.Hollern goes to Defence, Andy McDonald takes Transport,

:15:00. > :15:02.and Fabian Hamilton goes to Foreign Mr Corbyn lost three of his team

:15:03. > :15:07.yesterday when they resigned in protest at the handling

:15:08. > :15:09.of the reshuffle. European stock markets have

:15:10. > :15:11.fallen sharply on opening, after China suspended trading

:15:12. > :15:14.for the second time this week. An automatic shutdown took place

:15:15. > :15:17.after just half an hour of trading - raising fears about

:15:18. > :15:29.the country's economic health. Ceremonies are being held in France

:15:30. > :15:30.today to mark a year since the attack on the satirical magazine

:15:31. > :15:33.Charlie Hebdo by Islamist gunmen. 12 people were killed,

:15:34. > :15:34.including a policeman. In the following days,

:15:35. > :15:36.five more people were killed The US Presidential hopeful

:15:37. > :15:39.Donald Trump has warned he will withdraw ?700 million

:15:40. > :15:42.of investment in his golf courses in Scotland if he is

:15:43. > :15:44.banned from the UK. MPs are due to debate

:15:45. > :15:46.whether the Republican politician and businessman should

:15:47. > :15:52.be refused entry. The campaign edition in band says

:15:53. > :15:55.the threat could be considered blackmail -- the campaign

:15:56. > :15:58.petitioning for the ban. The National Lottery operator,

:15:59. > :16:01.Camelot, says nobody won the record jackpot of ?50.4 million

:16:02. > :16:03.in last night's draw. The prize will now roll

:16:04. > :16:05.over again to Saturday, when it must be shared

:16:06. > :16:07.if there are no outright winners. Let's catch up with all the sport

:16:08. > :16:10.now and join Catherine Downes, and eight months before

:16:11. > :16:19.the Paralympics begin in Rio she has and eight months before

:16:20. > :16:20.years since the London games? It's a new year -

:16:21. > :16:34.and more importantly, if the team for this year's games

:16:35. > :16:42.in Rio can beat that tally. One man who will be trying to add

:16:43. > :16:47.his gold to that tally is Will Bailey, a Paralympic table tennis

:16:48. > :16:52.player. How do you feel going into a Paralympic year, 2016 is a big one?

:16:53. > :16:57.I can't wait, it is what I have been thinking about since 2012. I won the

:16:58. > :17:01.world is in between but am focused on doing well in Rio. The reason you

:17:02. > :17:07.have come to talk to us today is because it marks the start of the

:17:08. > :17:09.campaign to drum up support for the team. How important was it that the

:17:10. > :17:14.country got behind you in London? team. How important was it that the

:17:15. > :17:18.For me, personally, I am biased but I think we have the best support in

:17:19. > :17:19.the world in this country behind the Paralympics team.

:17:20. > :17:23.the world in this country behind the special, the public took as to the

:17:24. > :17:30.heart, and we need that support for Rio. Do you feel there has

:17:31. > :17:33.been a dip in interest around Paralympic and disability sport? I

:17:34. > :17:36.know around London there was a real high, but David Weir said last year

:17:37. > :17:43.at the World Championships that he was disappointed in attendance

:17:44. > :17:48.figures where they were being held. Have you noticed a bit of a drop? I

:17:49. > :17:53.think after London 2012 it dropped a little bit, it was absolutely

:17:54. > :17:56.massive in London 2012, the sport was fantastic. To be honest I have

:17:57. > :18:02.focused on training and doing as well as I can. I think the British

:18:03. > :18:07.public will get behind us and really supporters in Rio, I'm confident

:18:08. > :18:12.that. One of the other this big push is push is for is to raise funds for

:18:13. > :18:15.Paralympics GB as well. We don't hear about other athletes,

:18:16. > :18:20.able-bodied athletes, Olympic athletes, coming out to Ascot for

:18:21. > :18:22.funding. Do you think you get enough support in that regard from the

:18:23. > :18:28.authorities or do you think you could do with more? We do get good

:18:29. > :18:34.support, we get lottery funding and it is fantastic. This is just a

:18:35. > :18:39.little bit extra to supercharge our performance and to set us up to have

:18:40. > :18:43.a great training camp before Rio and the games, and also beyond Rio for

:18:44. > :18:48.2020, things like that. We can always do with more support,

:18:49. > :18:52.especially the Paralympic team. Fingers crossed the British public

:18:53. > :18:58.out behind you. You have already got the bronze, the Silver, is this your

:18:59. > :19:02.year to get the gold? I hope so! I will do everything I can. All I can

:19:03. > :19:06.promise is to work as hard as I can, hard about anyone else in the world.

:19:07. > :19:11.I wanted so much. How is the preparation going? I feel like I'm

:19:12. > :19:15.playing well, I'm training six hours a day, looking forward to the

:19:16. > :19:18.challenge. We looking forward to it as well, thank you so much for

:19:19. > :19:22.coming in to talk to us. And Olympic and Paralympic year, it

:19:23. > :19:26.will be a big one. Cannot believe it is four years

:19:27. > :19:29.since the last lot, it has gone so quickly.

:19:30. > :19:32.What an amazing year that was, fingers crossed Rio will be just as

:19:33. > :19:38.good if not better. At least 50 house-buyers every year

:19:39. > :19:44.lose their cash for a deposit through dodgy transactions. They

:19:45. > :19:47.think they are sending it to their solicitor but it is fraudulently

:19:48. > :19:50.transferred elsewhere. They transfer tens of thousands of pounds,

:19:51. > :19:54.sometimes hundreds of thousands of pounds, to what they think is a

:19:55. > :19:58.lawyer's bank account, only to find they have been conned with a

:19:59. > :20:00.fraudulent e-mail redirecting their money elsewhere. Once it is gone,

:20:01. > :20:05.they cannot get it back. The Solicitors Regulation Authority

:20:06. > :20:08.- the regulatory body for solicitors in England and Wales -

:20:09. > :20:11.has told us that they get at least one case a week of this

:20:12. > :20:13.nature reported to them. So just how much money is being lost

:20:14. > :20:16.and how many people officially Well, the City of London police say

:20:17. > :20:20.that between 1st January 2013 to the 31st October 2015,

:20:21. > :20:23.there were only 91 crime reports of this nature made to Action Fraud

:20:24. > :20:26.- that's the UK's national fraud The combined losses of those is

:20:27. > :20:36.?10.2 million. And the average lost

:20:37. > :20:39.for each report is ?112,310. Well, last summer we spoke

:20:40. > :20:41.to a 59-year-old woman who said she lost her life savings

:20:42. > :20:43.after being tricked Vivian Gabb was in the process

:20:44. > :20:47.of purchasing a buy-to-let property to give her some future security,

:20:48. > :20:51.as she doesn't have a pension, but her ?46,500 deposit

:20:52. > :20:56.was transferred to a fake account. She was sent an email

:20:57. > :20:58.giving her false bank details into which to transfer the money -

:20:59. > :21:02.and the cash vanished. I'm going to be 60

:21:03. > :21:05.years old next year. And I thought with my life savings

:21:06. > :21:14.I could get a buy-to-let property I just kept thinking, this is banks,

:21:15. > :21:22.there's going to be some sort of net There's this awful feeling that

:21:23. > :21:31.I don't have any rights. ..nothing anybody can

:21:32. > :21:38.do, that I can do. Just trying to get on with my work

:21:39. > :21:59.and hold it together. It's been really,

:22:00. > :22:15.really tough. Let's talk now to Steve Proffitt,

:22:16. > :22:33.deputy head of Action Fraud. In Birmingham we have Paul Philip,

:22:34. > :22:35.the chief executive of the Solicitors

:22:36. > :22:36.Regulation Authority. And in Margate,

:22:37. > :22:45.solicitor Peter Rodd. Paul, how often are cases like this

:22:46. > :22:49.happening? Actually, far too often we are seeing these types of things

:22:50. > :22:58.on the rise, month after month. In December last year we reported ten

:22:59. > :23:02.cases of such scams on our website, on our Twitter feed and Facebook

:23:03. > :23:06.accounts, so it is unfortunately becoming quite common. Is it

:23:07. > :23:11.relatively new and getting more common? Relatively new, most

:23:12. > :23:16.definitely getting more common, and we are picking up on those. We post

:23:17. > :23:20.them on our website so that the solicitors know what is happening

:23:21. > :23:26.and how to guard against it. Let's bring in a solicitor, Peter Rodd.

:23:27. > :23:30.How where are you of this e-mail? -- of this problem? We are aware of it

:23:31. > :23:37.and conscious of the problem. The difficulty we face is as we create

:23:38. > :23:40.defences for one particular type of scam, the perpetrators develop

:23:41. > :23:47.another. What we need to do is to educate clients and ourselves as

:23:48. > :23:50.consumers of the nature of the risk that exists and how people can

:23:51. > :23:57.protect themselves. What do you do to protect your clients? We avoid

:23:58. > :24:05.giving information of bank details to our clients by e-mail. We also

:24:06. > :24:11.stress the clients that solicitors will very rarely change their bank

:24:12. > :24:15.account. Inevitably solicitors will change their account from time to

:24:16. > :24:18.time but it is a very rare occurrence, so any suggestion that

:24:19. > :24:21.we have suddenly changed our account, particularly if it goes to

:24:22. > :24:25.a client by e-mail, should be regarded with the greatest of

:24:26. > :24:29.suspicion and the client should contact us directly. The problem,

:24:30. > :24:35.however, is often that clients themselves don't have adequate

:24:36. > :24:41.protection on their own computers or laptops, and if grumbles are able to

:24:42. > :24:45.download malware, that will very often enabled the criminal to access

:24:46. > :24:52.that client's e-mail and send bogus e-mails to them. Paul, Peter is

:24:53. > :24:56.saying there that his company will rarely send out bank details by

:24:57. > :25:00.e-mail to clients to protect them, and it echoes what Vivian has said

:25:01. > :25:03.to us, who we were hearing from earlier, she cannot be with us today

:25:04. > :25:08.but wanted us to read out a statement. She says, solicitors

:25:09. > :25:11.should not be sending client completion statements by e-mail,

:25:12. > :25:15.they should warn there are fraudsters around, payment details

:25:16. > :25:18.should come by post and telephone, not by e-mail. Solicitors should

:25:19. > :25:26.encourage clients to verify details by calling the solicitors before

:25:27. > :25:28.making a payment. It sounds like sensible precautions, why aren't all

:25:29. > :25:33.solicitors doing that? Many solicitors do do that type of thing

:25:34. > :25:36.that you have just heard. However, this is one of the largest purchases

:25:37. > :25:40.you will make in your life, buying a house. You are transferring large

:25:41. > :25:46.amounts of money to and broke and cyber crime is everywhere, so we

:25:47. > :25:49.will advise solicitors that it is best practice to make sure that

:25:50. > :25:52.their staff are trained to understand the risk, that they

:25:53. > :25:57.advise clients in the way you have just described. That they don't send

:25:58. > :26:01.unencrypted e-mails or ask for personal data by e-mail, and if you

:26:02. > :26:04.are a client and get an unsolicited e-mail or something that looks odd,

:26:05. > :26:08.because if you get something that looks odd it probably is odd, you

:26:09. > :26:12.pick up the phone and verify with a solicitor that the e-mail has come

:26:13. > :26:15.from them, all you say you are not prepared to give that information by

:26:16. > :26:26.e-mail and would rather do it by phone or in person. Steve, how easy

:26:27. > :26:29.is it to spot what is going on if something is going wrong? It is

:26:30. > :26:31.very, very difficult. A whole process, because it is focused

:26:32. > :26:33.around a completion date and the pressure of completing around there,

:26:34. > :26:36.basically the fraudsters have access to all the information because, as

:26:37. > :26:40.we have heard, through malware or hacking into e-mail accounts, they

:26:41. > :26:44.know precisely when the transaction is going to take place and how much

:26:45. > :26:49.it is for. If you receive an e-mail saying, I'm really sorry that the

:26:50. > :26:53.amount of money you need to transfer today, we have changed our bank

:26:54. > :26:56.account, please change it. All the details are factually correct, you

:26:57. > :27:00.are under pressure to get the house, so you don't take the due diligence

:27:01. > :27:05.that you should do. Likewise, as we have heard, the fraudsters can

:27:06. > :27:09.change their M O, so if you tighten up the Internet aspect they will

:27:10. > :27:15.phone you, they will phone you directly. Our advice is always to

:27:16. > :27:18.be, and it goes to any single transaction that you get that says

:27:19. > :27:23.your bank account has changed, don't take it on face value. Always verify

:27:24. > :27:29.with the people that you are going to send it to that it has in fact

:27:30. > :27:32.been the case. Additionally, I would recommend that you talk to and

:27:33. > :27:36.insist that you talk to the solicitor you have been dealing with

:27:37. > :27:42.because you will recognise that voice, so that you are not talking

:27:43. > :27:46.to the fraudsters. The issue for the people who have been losing money is

:27:47. > :27:53.that they are losing their hard earned cash. Is there anyway to get

:27:54. > :27:56.it back? We would also recommend, immediately you are aware of the

:27:57. > :27:59.problem, the first thing you must do is contact your bank. You must

:28:00. > :28:04.contact your bank because that gives them an opportunity to try and

:28:05. > :28:08.recover those funds. The transaction. The longer you leave

:28:09. > :28:13.it, the less chance there is that the money will be retrievable --

:28:14. > :28:16.recover those funds or stop the transaction. The solicitor said they

:28:17. > :28:21.are not liable, the banks say they are not liable, and that is though

:28:22. > :28:26.-- that is why the individuals that transferred the money, even though

:28:27. > :28:32.they had no idea, are losing the money. Should there be an indemnity

:28:33. > :28:35.insurance if this is a new issue? These are tragic cases, no doubt

:28:36. > :28:42.about it. If it is a solicitor's fault, if there is systems have been

:28:43. > :28:46.hacked, if they have failed to protect client information or money,

:28:47. > :28:49.then we mandate that they have insurance for these purposes that

:28:50. > :28:53.would cover, in most cases, the client. Failing that, they can come

:28:54. > :28:57.to the Solicitors Regulation Authority and we can compensate them

:28:58. > :29:03.for the loss. Thank you very much, all of you, for joining us.

:29:04. > :29:07.New research suggests being lonely and isolated is twice as bad for

:29:08. > :29:11.your help as obesity and that the problem is so widespread it is seen

:29:12. > :29:15.as a major public health issue. But it is not just older people at risk.

:29:16. > :29:18.According to the Campaign to End Loneliness, more than a million

:29:19. > :29:22.people in the UK are affected and it is as big a problem for the young

:29:23. > :29:24.and middle-aged as their grandparents. It is the subject of a

:29:25. > :29:42.programme on BBC One tonight. Often I would think, what do I have

:29:43. > :29:46.to be lonely about, I live in London, there are so many people

:29:47. > :29:49.here. It is hard to admit you are the only to other people but one of

:29:50. > :29:53.the other key things you don't really consider is that it is hard

:29:54. > :30:00.to admit it to yourself, and it does take a while to click in your head,

:30:01. > :30:04.OK, I think I'm lonely. With me now is the film-maker, Sue

:30:05. > :30:08.Bourne, alongside Richard Smith, Kylie Taylor and Emily Jones, who

:30:09. > :30:12.all feature in the night's programme. Thank you for coming in

:30:13. > :30:16.and talking to us. Kylie, we just saw you there, people

:30:17. > :30:21.might be surprised to see someone like you talking about loneliness? I

:30:22. > :30:25.think the dangerous thing about loneliness is that it is

:30:26. > :30:31.indiscriminate and affects people of all ages, gender, ethnicity, but I

:30:32. > :30:39.agree, as I said, I feel... I have a busy job, her busy life, but still

:30:40. > :30:43.feel lonely. Why? It is down to two things, I'm not from here, I'm from

:30:44. > :30:47.New Zealand, I'm away from family And Childcare Trust, but also the

:30:48. > :30:51.emotional isolation. I recently separated from my husband, my

:30:52. > :30:54.partner of 11 years, and anyone who has gone through a break-up will

:30:55. > :30:58.know that is very difficult, and at times you feel you are the only one

:30:59. > :30:59.suffering, the only one going through what you are going through,

:31:00. > :31:09.but of course that isn't true, Do you find it hard to talk to

:31:10. > :31:12.people when you say you feel like people haven't gone through it don't

:31:13. > :31:16.understand and people kind of say things that inadvertently make you

:31:17. > :31:20.feel worse? Definitely. I would say the people that do understand and

:31:21. > :31:24.who're just there to listen, it's definitely hard to admit to

:31:25. > :31:28.yourself, it took me quite a long time to realise that how I was

:31:29. > :31:32.feeling was lonelines. On the other hand, there are people who're like,

:31:33. > :31:45.what have you got to be lonely about, be positive, life is great.

:31:46. > :31:49.Richard, your wife died in 2011 after 40 years of marriage which

:31:50. > :31:54.inevitably is going to be devastating to deal with. How have

:31:55. > :31:59.you been left feeling? Well, yes, that isn't when the lonelines

:32:00. > :32:01.started, strangely. It's bereavement and lonelines are connected, of

:32:02. > :32:05.course they are, but I've come to the conclusion that they are two

:32:06. > :32:08.different items and I was helped with the bereavement because she

:32:09. > :32:15.organised a replacement lady friend, if you like, not that she knew

:32:16. > :32:21.anything about it until afterwards. She was worried and you wanted

:32:22. > :32:24.companionship? Yes, it worked very well, we are good friends but don't

:32:25. > :32:29.live together. I found out what lonelines was. My late wife said I

:32:30. > :32:34.wouldn't cope with it and she was quite right. It was a shock.

:32:35. > :32:39.Suddenly sitting at home thinking, I'm not enjoying this and I've never

:32:40. > :32:43.been depressed seriously, but I do know what the symptoms are because

:32:44. > :32:48.of things I've done in my life and I could feel the symptoms rolling in

:32:49. > :32:52.and a good kick up the back side, move on, you know, this is not on.

:32:53. > :32:56.But here you are a year later, doesn't matter what you do, there

:32:57. > :33:00.are times you sit at home and might be watching you on TV for instance

:33:01. > :33:04.and all of a sudden you want to say something and there's nobody there

:33:05. > :33:09.and it's sort of, your shoulders go down. I'm a very positive individual

:33:10. > :33:17.but find this very difficult to cope with, I don't deny it. When are the

:33:18. > :33:23.worst times? Going to bed. That sounds, you know, put what

:33:24. > :33:30.contagions you like on that, but going to bed is the worst thing --

:33:31. > :33:34.connotation. I got a come-uppance at Christmas, the first time I'd woken

:33:35. > :33:38.up alone not surrounded by somebody else and Christmas presents an

:33:39. > :33:44.things of that nature and I really struggled with that. I will not make

:33:45. > :33:48.that mistake again. If I find another partner that's fine, but if

:33:49. > :33:52.I don't, I'll look at Christmas in a completely different light. You are

:33:53. > :33:55.nodding, you know what I mean. Christmas is hard. It's difficult to

:33:56. > :34:02.explain. A colleague wants to have lunch with me and I said, sorry I

:34:03. > :34:05.can't do it until next week partly because of this and something else

:34:06. > :34:08.and he said, you don't sound lonely to me. How would you describe it to

:34:09. > :34:13.someone who is saying that and the sort of people who say to Kylie and

:34:14. > :34:17.many others, you know, cheer up and you don't seem like you should be

:34:18. > :34:26.lonely? How do you explain it? It's a black hole in your soul. You just

:34:27. > :34:32.find it very difficult to grasp, it's like an eel, it's a feeling

:34:33. > :34:36.deep inside. It's something, you know, a little catch phrase that I

:34:37. > :34:40.came up with, I got loads of people to do things with, I've got nobody

:34:41. > :34:45.to do nothing with and it's that nothing period that you want, that's

:34:46. > :34:50.when you really miss people. Silly things, commenting on a television

:34:51. > :34:54.programme or the fire's gone out or, oh look, lightning bolt, you know,

:34:55. > :35:00.you've got nobody to share it with. We are naturally, as humans, so the

:35:01. > :35:03.anthropologists say anyway, work in pairs, in couples. Sex isn't

:35:04. > :35:07.particularly relevant to that, it doesn't have to be male or female

:35:08. > :35:11.and without that, we don't survive. I've been reading for the last year

:35:12. > :35:17.to try and understand better why that might be so.

:35:18. > :35:20.People identify it, the books identify but they don't identify why

:35:21. > :35:22.so I still struggle with that. Answering your question is

:35:23. > :35:29.difficult. I don't know why, it's just in here.

:35:30. > :35:34.Emily, Richard is saying about not having people to do nothing with.

:35:35. > :35:38.You've got young kids haven't you and you're married but still feel

:35:39. > :35:44.its. Before you talk to us, let us have a look at you from the

:35:45. > :35:48.programme as well. And isolated. 7% say they always... Any big

:35:49. > :35:51.supermarket you look down the aisles and there'll be lonely mums just

:35:52. > :35:55.like myself pushing buggies. They're there. We are all there. We all do

:35:56. > :36:05.it. I stopped doing a big weekly shop so

:36:06. > :36:14.that I had an excuse to pop to the shops. Even talking to the cashier,

:36:15. > :36:19.I won't go to the self-service things, just to get conversation

:36:20. > :36:27.from the cashier. Would you like a bag? How old is the little' un...

:36:28. > :36:31.Emily, it's heartbreaking to hear you say that you go to the

:36:32. > :36:36.supermarket because you want that contact from someone just at the

:36:37. > :36:43.checkout. Tell us how you feel? It's during the day, you know, husband's

:36:44. > :36:47.gone to work, older children are at school, when babies are so young,

:36:48. > :36:51.you should feel absolute elation that you have this bundle of joy,

:36:52. > :36:56.but when you've been surrounded by so many people, even in the first

:36:57. > :37:02.two weeks of the baby's life, it's all of a sudden everybody goes and

:37:03. > :37:08.you're at home changing nappies, feeding, but no conversation.

:37:09. > :37:12.There's that thing, you can't have a full blown conversation with baby,

:37:13. > :37:17.you can talk to baby but baby doesn't answer back, you know, and

:37:18. > :37:22.you miss conversation. Is it easy to pick up the phone and tell someone

:37:23. > :37:32.you're feeling like that? No, not at all. No. It took me a while to

:37:33. > :37:36.realise what was happening. I was depressed, I had postnatal

:37:37. > :37:44.depression. Even admitting to that was hard. I knew the signs. Once I

:37:45. > :37:48.admitted it, other stems came open and I was able to say, you know,

:37:49. > :37:55.during the day I'm feeling so alone by myself. I shout out to the

:37:56. > :38:00.friends that are there, we get out, we go out and do stuff, but it's

:38:01. > :38:08.having the balls to get up and say, this is me, help. Sue, the old

:38:09. > :38:12.perception of lonelines is that it is the elderly who suffer. You've

:38:13. > :38:16.done this programme and you've clearly tapped into something which

:38:17. > :38:20.is that there are so many people out there that you would not expect to

:38:21. > :38:25.feel lonely. What have you learnt? I wanted to make the film because I

:38:26. > :38:30.saw the headlines coming, it's the age of lonelines, a silent epidemic,

:38:31. > :38:37.one in four live alone, it affects all ages, the stat I found

:38:38. > :38:41.fascinating is that younger people are finding themselves lonely almost

:38:42. > :38:50.to the same degree as their grandparents' generation so it's

:38:51. > :38:54.kind of everywhere in the ether. Mental health issues are at the

:38:55. > :39:00.forefront as well. I make films about people and I give them a

:39:01. > :39:03.voice. I had a long list of all the people I wanted in the film from the

:39:04. > :39:10.student, the 19-year-old student right through all the different ages

:39:11. > :39:15.to the 100-year-old Olive. We spent months, talked to over 500

:39:16. > :39:18.people to narrow it down to to 14 people who were brave enough to go

:39:19. > :39:21.in front of the camera and talk about their lonelines.

:39:22. > :39:23.in front of the camera and talk wonderful about the film is the

:39:24. > :39:28.response we are having because there's something in it for

:39:29. > :39:32.everyone, you know. I listen to Emily and I remember being at home

:39:33. > :39:37.with my daughter. I found it so lonely. I think lots of us have

:39:38. > :39:40.worked and we've had that constant companionship and then we are on our

:39:41. > :39:43.own with the baby and you feel so guilty admitting that you are lonely

:39:44. > :39:49.because you are meant to have the bundle of joy. Divorcees, young

:39:50. > :39:53.people who move from home and they're ambitious and go for work

:39:54. > :39:57.and they're in the City. I remember coming from Scotland wandering about

:39:58. > :40:01.Kent High Street on a Saturday afternoon with tears streaming down

:40:02. > :40:09.my face thinking, what have I done? ! I've got no mates any more, I'm

:40:10. > :40:12.like a bit of driftwood. I think if this is an epidemic that's

:40:13. > :40:15.happening, we have to bring it out of the closet and they're brave

:40:16. > :40:21.people to talk about it in public and the more people talk about it,

:40:22. > :40:25.the more we can address it. I'm very excited about this because society

:40:26. > :40:28.is changing. I make films about how society is changing and I think this

:40:29. > :40:34.is a major change in the sense that I think we are disconnected and the

:40:35. > :40:39.traditional forms of connection have gone, are going, and we need to make

:40:40. > :40:43.new ones. Honestly, it's really wet to say this, but tiny acts

:40:44. > :40:46.kindness can transform people's kindness can transform people's

:40:47. > :40:47.lives. Emily put a wee poster up in the supermarket saying, anyone fancy

:40:48. > :40:54.a buggy walk. the supermarket saying, anyone fancy

:40:55. > :40:57.coming over the hill! You know, Kylie was lonely, it wasn't just

:40:58. > :41:00.about the break-up of her marriage and we must stress that, it isn't.

:41:01. > :41:03.Kylie sensed that lonelines and and we must stress that, it isn't.

:41:04. > :41:07.because of that, she volunteered to go and help with tea parties for

:41:08. > :41:15.lonely old people. You know, it's brilliant. Human connection isn't

:41:16. > :41:19.it. They are all connections of some description. Richard is brave. Not

:41:20. > :41:24.many men will go in front of other people saying I have material

:41:25. > :41:27.things, family and friends, but I am lonely and it's the something to do

:41:28. > :41:30.nothing with or someone to do lonely and it's the something to do

:41:31. > :41:37.nothing with is the key phrase, sitting watching telly and chatting.

:41:38. > :41:43.You don't have to be alone to be lonely. That is so true. Some

:41:44. > :41:47.friends organised a dinner party Christmas Eve which was absolutely

:41:48. > :41:52.fabulous, you know, but it didn't alter anything. I was lonely because

:41:53. > :41:57.it was three couples and me and what that actually does is to, I'm sorry,

:41:58. > :42:03.but that emphasises the fact you are on your own, you are lonely and you

:42:04. > :42:07.can't change that, it's this interrelationship with somebody

:42:08. > :42:12.that's close to you, your soul mate. Company is good, I have stacks of

:42:13. > :42:17.company, I'm rarely alone but it's that one unit. That special person.

:42:18. > :42:21.Yes. I really can't explain it any better than that, it's just having

:42:22. > :42:25.that soul mate and if you've got a soul mate, you don't have the

:42:26. > :42:28.problem. I want to read out comments from people watching you all because

:42:29. > :42:33.what you are saying is chiming with so many people. Richard says I'm

:42:34. > :42:37.lonely now and fully understand the things you Richard are saying,

:42:38. > :42:42.relate completely. Simon tweeted to say it can be like cancer and can

:42:43. > :42:46.slowly destroy you from within and nobody can see it. Someone else

:42:47. > :42:50.tweeted to say one thing you learn from being lonely is nobody cares,

:42:51. > :42:55.that is why people bury themselves into work. The age of lonelines is a

:42:56. > :43:00.sad one, we should spend more time out there and less time in there. I

:43:01. > :43:05.see where Kylie is coming from, I am in a good place but knew something

:43:06. > :43:08.was missing. When you thought to yourself I am lonely, that is what

:43:09. > :43:14.it is, did that help shift things for you? Well, it did and it didn't.

:43:15. > :43:18.Took a long time to admit it because you think, what is going on here

:43:19. > :43:23.because that is one of the biggest issues. You feel like you have to

:43:24. > :43:27.right to feel like that. You felt you should be happy because you have

:43:28. > :43:33.a baby. You think you should be feeling this and that but we don't

:43:34. > :43:38.so you put pressure on yourselves. When I realised how I was feeling, I

:43:39. > :43:44.thought OK, there was relief. I still feel lonely, Christmas and New

:43:45. > :43:49.Year is a really hard time and even though I have face time with New

:43:50. > :43:54.Zealand, you know, on New Year's Eve, it was just incredibly low. We

:43:55. > :43:58.have to tend conversation here I'm afraid. Thank you all very much for

:43:59. > :44:01.coming in. Sue, the programme is BBC One tonight the Age of Lonelines.

:44:02. > :44:02.Thank you so much for your comments and

:44:03. > :44:12.Join Chris Packham for the World's Sneakiest Animals.

:44:13. > :44:14.There ain't nothing to talk about, do you hear me?