:00:00. > :00:00.Now MPs are campaigning on behalf of hundreds of families
:00:00. > :00:09.I've seen cases where people have tried for days and days on end
:00:10. > :00:11.and not managed to get through, and it's constantly busy or you're
:00:12. > :00:15.on hold for many minutes, many hours.
:00:16. > :00:19.I spent 59 phone calls yesterday trying to get through,
:00:20. > :00:23.and it took me an hour and four minutes to get through after I got
:00:24. > :00:29.If I alone have been contacted by hundreds of women,
:00:30. > :00:31.then MPs across the country will have been contacted
:00:32. > :00:37.Another MP raised in the House today that 12% of their caseload
:00:38. > :00:44.This is clearly a massive issue right across the country.
:00:45. > :00:47.HMRC said payments to Concentrix are based on the quality
:00:48. > :00:50.and accuracy of their work and they will not be paid
:00:51. > :00:56.Concentrix itself said re-evaluating tax credit claims can be difficult,
:00:57. > :01:00.but they adopt a rigorous process at every stage.
:01:01. > :01:03.But in the meantime, many families claim they are struggling
:01:04. > :01:09.I have got ?20 last me two weeks, as of yesterday.
:01:10. > :01:14.To feed me and my daughter and for the bills that I'm supposed
:01:15. > :01:58.We asked HMRC for a statement. They told us this:
:01:59. > :02:01.We can talk now to Sophie Bonner, who runs a group for people fighting
:02:02. > :02:03.Concentrix decisions, and Tasmina Ahmed-Sheikh,
:02:04. > :02:06.an SNP MP who says that half of her case load in the last few
:02:07. > :02:09.weeks has been from people who say they've had their tax credits
:02:10. > :02:21.Welcome both of you. Sophie, first of all, you set-up this groupment
:02:22. > :02:25.the Treasury say since October -- group. The Treasury say since
:02:26. > :02:29.October there were only 120 cases were mistakes were made? Last night
:02:30. > :02:33.I ran a poll within our group to see if that was correct. I had in
:02:34. > :02:39.response 250 people that have come forward. I have added up a total of
:02:40. > :02:46.what the HMRC are saying they have overpaid and it is ?1.3 million has
:02:47. > :02:50.now been incorrectly paid out to people because of a decision made by
:02:51. > :02:53.Concentrix. Which means they are expecting ?1.3 million back from
:02:54. > :02:57.people on the lowest incomes? That's correct. Who you are saying it is a
:02:58. > :03:01.giant mistake? Yes, we can only go on what people tell us. But from the
:03:02. > :03:05.conversations we have been having with these people, we cannot see any
:03:06. > :03:09.reason why they have been told that they have been claiming incorrectly
:03:10. > :03:13.based on the documents they could have shown us or what they have told
:03:14. > :03:18.us they have sent in and their own circumstances. Tell us about some of
:03:19. > :03:23.the constituent stories that are come to you? It is clear that
:03:24. > :03:27.Concentrix are not following due process and 50% of my cases have
:03:28. > :03:30.been from people who have had issues with Concentrix and the last five
:03:31. > :03:35.cases out of which three had to go to foodbanks. One of the foodbanks
:03:36. > :03:38.was set-up by one of my constituents and he has found himself having to
:03:39. > :03:42.seek help from because he was accused, it is on the bass Is that
:03:43. > :03:47.you're guilty and you have to have prove your innocence. On the basis
:03:48. > :03:50.that he was living with someone. But it is the case that that person was
:03:51. > :03:53.a previous tenant at that property, now living somewhere else and
:03:54. > :03:58.claiming tax credits in their own right. So there are clearly issues
:03:59. > :04:02.and when asked to provide this information and it is a year back
:04:03. > :04:06.you have to go in terms of providing the information, it is subsequently
:04:07. > :04:09.lost and there is a backlog because there are so many issues people will
:04:10. > :04:12.be told it will be six to eight weeks until the paperwork is
:04:13. > :04:16.processed. Now we are talking about people who are in hardship, they are
:04:17. > :04:19.receiving tax credits to supplement an already low income and it is
:04:20. > :04:24.causing terrible, terrible distress to people. Therefore, we need to
:04:25. > :04:28.have some action immediately. What needs to happen and quick? We
:04:29. > :04:35.believe the best thang that could happen is for Concentrix not to open
:04:36. > :04:37.any new cases. Clear the backlog. Close down their postal room because
:04:38. > :04:41.there is just documents everywhere. Get themselves to a point where they
:04:42. > :04:45.are starting a fresh almost and not open so many cases in one go. They
:04:46. > :04:53.clearly cannot cope with their workload. You say you've written to
:04:54. > :04:56.the Chancellor. HMRC tell us when Concentrix make a mistake, they
:04:57. > :05:01.won't be paid, it is payment by results S that enough? How does that
:05:02. > :05:06.help people on a daily basis trying to survive and make ends meet? We
:05:07. > :05:09.have heard this morning through your programme people who don't know how
:05:10. > :05:12.they are going to make ends meet over the next couple of weeks. That
:05:13. > :05:18.offers them no help at allment we need to see action. Your suggestion
:05:19. > :05:22.is a good one, I wrote to the chancellor on 30th August about
:05:23. > :05:27.general complaints and recently in terms of a specific case study and
:05:28. > :05:30.we will use every tool available to us via Parliamentary process to make
:05:31. > :05:35.sure the Government answers these key questions.
:05:36. > :05:40.Thank you very much. Thank you for coming on the programme.
:05:41. > :05:42.This story was sent to us by Susannah on Facebook,
:05:43. > :05:46.Some of our best stories come from you, our viewers,
:05:47. > :05:48.including this one about how Pokemon Go is helping
:05:49. > :06:24.Very good. He has gone from hardly leaving the house other than to go
:06:25. > :06:28.to college into wanting to go out every night. When he first said he
:06:29. > :06:34.wanted to come out, I thought we will see how it goes and went three
:06:35. > :06:42.hours later we were still out, I was just like oh my god.
:06:43. > :06:45.The film has reached over 23 million people! If you have got a story, do
:06:46. > :06:53.send it to us. Next, should taking cannabis
:06:54. > :06:56.for medical reasons be made legal? That's what a group of politicians
:06:57. > :06:58.from all political They say there is clear evidence
:06:59. > :07:01.cannabis could have a therapeutic role for some conditions,
:07:02. > :07:04.including chronic pain and anxiety and that tens of thousands of people
:07:05. > :07:07.in the UK already break the law Those who do take it
:07:08. > :07:13.in lots of different ways - by smoking it, eating it,
:07:14. > :07:16.in capsules, using cannabis oil in a vaporiser, or even
:07:17. > :07:20.cannabis skin creams. role for some conditions,
:07:21. > :07:30.including chronic pain and anxiety We can talk now to Faye Jones,
:07:31. > :07:33.who buys cannabis from a street dealer, and then makes her own
:07:34. > :07:35.cannabis capsules and creams Lara Smith who travels to Holland
:07:36. > :07:39.to buy a cannabis product Chip Somers is a former drug addict
:07:40. > :07:44.and ex-offender who now runs a charity providing treatment
:07:45. > :07:52.for alcohol and substance misuse, and advises the Government
:07:53. > :07:54.on drug rehabilitation. And Baroness Meacher who leads
:07:55. > :07:56.the all-party parliamentary group for drug reform
:07:57. > :08:08.who released the report today. Welcome all of you. Fay, you were
:08:09. > :08:12.diagnosed with arthritis at just 27 and actually, there are drugs that
:08:13. > :08:16.treat that. So why are you using cannabis? There are lots of
:08:17. > :08:21.different drugs that treat that. Most of them are actually cancer,
:08:22. > :08:25.chemotherapy drugs that are given out as a low dose. Whereas a cancer
:08:26. > :08:29.patient might be looking at a course of treatment on drugs that have
:08:30. > :08:34.rather unpleasant side-effects I was being asked to put a needle in my
:08:35. > :08:37.leg once a week every week and experience the side-effects on a
:08:38. > :08:43.weekly basis for the rest of my life with no chance of reprieve from
:08:44. > :08:46.that. They were making me gnaw shoulds, causing me problems at
:08:47. > :08:50.work, things were falling through the cracks, I was about to lose my
:08:51. > :08:54.job because of the side-effects of the drugs and I had to find
:08:55. > :09:04.something else. How did you stumble upon cannabis? I first approached
:09:05. > :09:08.cannabis as to deal with the nausea of the chemotherapy drugs, when I
:09:09. > :09:13.looked into it more, it could be used to suppress my immune system
:09:14. > :09:19.and so I moved into it from there. How does cannabis help you? So it is
:09:20. > :09:26.a pain reliever, that's probably the worst kept history in the history of
:09:27. > :09:32.drug folklore. It is an anti-inflammatory and my immune
:09:33. > :09:37.system is attacking my joints. How do you take it? Lots of different
:09:38. > :09:42.ways. I use the skin creams that you mentioned. They are good for joint
:09:43. > :09:49.specific pain. You make that up yourself? Yes. If I have more all
:09:50. > :09:54.over pain then I will vapourise herbal cannabis or oil cannabis. I
:09:55. > :10:02.have the capsules where if I am in a place where it is not appropriate
:10:03. > :10:10.and he hadables, sweets. Lara tell us about your condition? I have got
:10:11. > :10:15.osteoarthritis and last year I had to have two disks taken out of my
:10:16. > :10:22.neck and I don't know if you can see the tremor I have got in my hand. It
:10:23. > :10:26.makes life difficult, writing, doing up buttons, but one of the things it
:10:27. > :10:34.does it helped for me, it helps alleviate the pain. It does help
:10:35. > :10:38.alleviate the tremor. With my cannabis based medicine it does
:10:39. > :10:44.alleviate it an awful lot. The hardest thing is that when I look up
:10:45. > :10:51.and down and left and right, I experience electric shocks into all
:10:52. > :10:55.four limbs. It is common to MS and it is exceptionally painful. It
:10:56. > :11:00.feels like you've got a scatter bomb of nails going off into your body.
:11:01. > :11:05.What does cannabis do? It helps lessen it. It helps dampen it down
:11:06. > :11:11.so, yes, I get the odd breakthrough one, but it just helps dampen down
:11:12. > :11:19.the severity of it. So you're both breaking the law? As far as I'm
:11:20. > :11:29.concerned I'm not, not. I am prescribed a medicine. It is a
:11:30. > :11:35.schedule two medicine. The active ingredient in cannabis was allowed
:11:36. > :11:39.for medicinal use. But a lot of people are having to access the
:11:40. > :11:43.legal market, which I don't feel they should do, people should have
:11:44. > :11:51.access to prescribed medicines so it is safe. OK. Explain to our audience
:11:52. > :11:55.what you want to change? We want the Government to follow Germany in
:11:56. > :12:01.particular. Germany are just having a law going through their Parliament
:12:02. > :12:06.to legalise cannabis only for medicinal use for 60 conditions.
:12:07. > :12:11.There is a list of 60 conditions for which cannabis is recognised by
:12:12. > :12:15.Germany as being important as a medicine and that cannabis, in
:12:16. > :12:23.Germany and we would want this here as well, is produced by licensed
:12:24. > :12:27.suppliers. It is sold by licensed outlets, presumably pharmacies so we
:12:28. > :12:32.want the whole thing utterly controlled by regulations. We don't
:12:33. > :12:35.want cannabis leaking into the recreational market and where this
:12:36. > :12:39.has happened, where countries and States and of course, 11 countries
:12:40. > :12:44.in Europe, 24 States in the US and lots of other countries have
:12:45. > :12:48.legalised cannabis for medical use, apparently there isn't much of a
:12:49. > :12:52.problem of leakage into the recreational market. You mentioned
:12:53. > :12:58.the US States. One newspaper, The Daily Mail is reporting that your
:12:59. > :13:09.report has been partly funded by the US billionaire George Sorres? He is
:13:10. > :13:16.a more radical drug policy person that a lot of other people. How can
:13:17. > :13:21.your report be seen to be independent if it is funded by a man
:13:22. > :13:25.who wants cannabis to be legalised? The report isn't funded by him. He
:13:26. > :13:29.funds my research officer, but the MPs and peers are not funded by
:13:30. > :13:34.anybody, of course. We're just MPs and peers. We have no funding from
:13:35. > :13:39.anywhere at all and we are responsible for the report. We
:13:40. > :13:45.undertook the inquiry. We are issuing the report and we are, we
:13:46. > :13:47.MPs, and peers, not funded by anybody, independent people, are
:13:48. > :13:52.calling on the Government to change a law which has been there for 45
:13:53. > :13:57.years because it is irrational and it is cruel and it is causing people
:13:58. > :14:03.like these two to suffer unnecessarily or to risk being
:14:04. > :14:13.arrested which I think is terrible. Lara is different. She does import
:14:14. > :14:18.her's. Chip, irrational cruel and people being criminalised? I have
:14:19. > :14:23.sympathy for people like Fay who have conditions like that. I'm
:14:24. > :14:32.amazed it has taken politicians and the powers at be to come to the
:14:33. > :14:36.conclusion that cannabis has therapeutic properties. It relaxes
:14:37. > :14:45.you and puts you into a euphoric state, it is going to make you feel
:14:46. > :14:52.a little bit better. I'm going to pause you Chip. As Lara says, if you
:14:53. > :14:57.are suffering profound pain, all cannabis does is to bring you up to
:14:58. > :15:03.something more of a normal level of mental state. Very, very important
:15:04. > :15:09.point... It is a pain management. People are not looking to be high.
:15:10. > :15:13.OK. You have said it. You're surprised it has taken this long to
:15:14. > :15:16.get to this point, but what's your objection to it being legalised for
:15:17. > :15:24.medicinal purposes? The parameters for prescribing it
:15:25. > :15:28.has become wider and wider, so people with almost spurious
:15:29. > :15:36.conditions have been prescribed it for general usage. What would you
:15:37. > :15:41.consider a spurious condition? I am prepared to admit that there is a
:15:42. > :15:48.benefit of smoking cannabis, because it will make you feel more relaxed.
:15:49. > :15:52.You do not have to smoke it, you pay price it, it is far healthier. Or
:15:53. > :16:01.take it as you would a normal painkiller. There are thousands and
:16:02. > :16:03.thousands of parents today who are spending their time worrying about
:16:04. > :16:10.their children who are using cannabis day by day and not doing
:16:11. > :16:15.anything with their lives. We are spending far too much time worrying
:16:16. > :16:27.about little things like this while the entire drugs market... The
:16:28. > :16:33.services for drugs problems are appalling the moment. It does not
:16:34. > :16:40.have a medicinal benefit that would improve a condition. That is an
:16:41. > :16:48.outright lie. I have three angry women hail. We have a report looking
:16:49. > :16:54.at 20,000 studies across the world showing without any doubt whatsoever
:16:55. > :17:01.that cannabis has medicinal value is a pain reliever, controlling
:17:02. > :17:08.insomnia, nausea, anxiety. You will be challenging the academics who are
:17:09. > :17:14.knowledgeable on this issue on the basis of no evidence at all against
:17:15. > :17:20.what the professor is saying, and we have patients expressing their
:17:21. > :17:23.experiences. Final word? This will be a difficult thing to put into
:17:24. > :17:27.place, it will cause all kinds of problems with how people carry on
:17:28. > :17:32.their daily lives, things like driving while under the influence,
:17:33. > :17:37.whether it is legal or not, that becomes a massive problem, it is not
:17:38. > :17:41.able to be controlled. I already use it, the law is not going to stop me,
:17:42. > :17:45.so how is making me a criminal and forcing me to go to the black market
:17:46. > :17:49.and possibly purchasing poor quality medicine going to help me? Just
:17:50. > :17:55.because people do something does not give it reason to make it legal. A
:17:56. > :17:59.lot of people speed their cars, we do not make it legal. We put in
:18:00. > :18:03.place controls to stop people doing things that are harmful to them.
:18:04. > :18:07.Cannabis misused is affecting thousands and thousands of families
:18:08. > :18:16.today, and they are getting no help at all. I know you have loads more
:18:17. > :18:20.to say, we will come back to it. He is an addiction expert, he is not a
:18:21. > :18:25.doctor, he has no qualification to see if there is medical efficacy for
:18:26. > :18:26.conditions like ours. He is an adviser to the Government. That is
:18:27. > :18:47.worrying. The ceasefire in Syria appears to
:18:48. > :18:49.have held for its first night, can it last for seven days? We will talk
:18:50. > :18:52.to Syrians in the UK. With the news, here's Joanna
:18:53. > :18:54.in the BBC Newsroom. Hundreds of people are claiming
:18:55. > :18:57.that they have had their tax credits incorrectly stopped after a firm
:18:58. > :18:59.used by HMRC wrongly assessed them. The US firm Concentrix
:19:00. > :19:02.is used to cut tax-credit But this programme has found that
:19:03. > :19:07.in one case a 19-year-old mum had her child tax credits stopped
:19:08. > :19:10.after she was accused of being And then they goes, "Well,
:19:11. > :19:19.you still need to get him And I goes, "Well, Heaven
:19:20. > :19:23.doesn't have opening hours, so what do you want me
:19:24. > :19:34.to do about that?" One politician on the Work and
:19:35. > :19:35.Pensions Secretary said Concentrix was falling far short of
:19:36. > :19:36.expectations. I will be consulting
:19:37. > :19:41.with my colleagues on the Work and Pensions Select Committee,
:19:42. > :19:43.and I've got a feeling that we'll be bringing Concentrix in for a very
:19:44. > :19:54.serious investigation. A 61-year-old man was arrested in
:19:55. > :19:56.west London by the counterterrorism command yesterday afternoon.
:19:57. > :20:01.Scotland Yard say he is being held on suspicion of possessing an
:20:02. > :20:05.article for a purpose connected with the commission, preparation or
:20:06. > :20:09.instigation of an act of terrorism. Soldiers will still begin and a
:20:10. > :20:13.controversial antimalarial drug come despite a call from MPs for it to
:20:14. > :20:21.only be used as a last resort. Hundreds of British troops say they
:20:22. > :20:25.have experienced side effects from Lariam, including severe depression.
:20:26. > :20:28.The MoD says it will only be prescribed after a detailed medical
:20:29. > :20:31.checkup. The chair of the select committee says that is better late
:20:32. > :20:36.than never. They are doing something which they
:20:37. > :20:40.should have done all along, but there are many other aspects to
:20:41. > :20:48.this. Namely their persistence in still wishing to prescribe it at all
:20:49. > :20:50.when, as far as we can see, there is still a debate to be had about
:20:51. > :20:55.whether there are any circumstances under which you could not get an
:20:56. > :20:59.alternative with less risk. The BBC says it could not afford to
:21:00. > :21:03.keep The Great British Bake Off, which is moving to Channel 4 next
:21:04. > :21:07.year. It is believed the BBC offered ?15 million for the next series, but
:21:08. > :21:13.the show's makers reportedly wanted 25 million. The programme rose from
:21:14. > :21:17.humble beginnings to prime time on BBC One, and made Mary Berry and
:21:18. > :21:20.Paul Hollywood household names, but it is not yet clear whether they
:21:21. > :21:24.will move with the show. Last year's final was the most watched show of
:21:25. > :21:27.2015, with 15.1 million viewers. Join me for BBC
:21:28. > :21:39.Newsroom Live at 11am. More comments on child tax credits
:21:40. > :21:44.and working tax credits, so many of you have had your credits stopped by
:21:45. > :21:48.Concentrix will stop once week, I am a victim, they accused me of being
:21:49. > :21:54.married to my own brother. This tweet, my brother lives in housing
:21:55. > :21:58.association accommodation, he had his tax credits stopped and was told
:21:59. > :22:00.it was because he did not declare he owned his own home. Unbelievable.
:22:01. > :22:04.It was a golden night in the pool for Great Britain
:22:05. > :22:08.There were three gold medals in the space of 40
:22:09. > :22:10.minutes as Sascha Kindred, Susie Rodgers and Ellie Simmonds
:22:11. > :22:14.all won their respective finals, helping bring ParalympicsGB's medal
:22:15. > :22:19.In the Premier League, Sunderland's poor start
:22:20. > :22:22.They're still without a win after being thrashed
:22:23. > :22:28.Romelu Lukaku scored all of his side's goals as Everton
:22:29. > :22:33.The Champions League is back tonight.
:22:34. > :22:37.Pep Guardiola's Manchester City side take on Borussia Monchengladbach,
:22:38. > :22:40.hoping to continue their good start to the season.
:22:41. > :22:44.Arsenal and Celtic are also in action.
:22:45. > :22:48.And, Tyson Fury missed his own press conference to promote his rematch
:22:49. > :22:52.His team said bad traffic, then a car breakdown
:22:53. > :22:57.His opponent said he wasn't surprised, claiming it's just one
:22:58. > :23:04.of several ridiculous moves from the Fury camp.
:23:05. > :23:07.That is all this board for now, more across the BBC News Channel through
:23:08. > :23:09.the day. A ceasefire which has come
:23:10. > :23:25.into effect in Syria What is the latest? As you say, it
:23:26. > :23:29.appears to be holding. Still some reports of skirmishes in different
:23:30. > :23:32.parts of the country, but people living in Italy and Aleppo and these
:23:33. > :23:36.parts which have seen severe bombardment in recent days, they
:23:37. > :23:41.have reported their first quiet night for months. The US and Russia,
:23:42. > :23:45.who brokered the deal, expected there would be skirmishes over these
:23:46. > :23:50.days, but they are hoping that things can die down so that you when
:23:51. > :23:56.aid agencies can get in. 600,000 people are living in besieged part
:23:57. > :24:01.of Syria, places where they can't get any food, water, electricity,
:24:02. > :24:06.and so aid agencies are waiting on the border in Turkey to get this aid
:24:07. > :24:10.into those areas. They say they can't do it until rebels are totally
:24:11. > :24:14.on board with the ceasefire agreement. They have not signalled
:24:15. > :24:18.that they totally are. It all comes down to the fact that under this
:24:19. > :24:23.agreement the Syrian Government is still allowed to target who it calls
:24:24. > :24:28.terrorists inside Syria. That goes to the crux of the debate. Who's
:24:29. > :24:32.definition of using when we talk about terrorists? The Syrian
:24:33. > :24:37.Government's or the US'? Until that kind of debate can be sorted and the
:24:38. > :24:41.skirmishes can totally die down, it will not be time yet to get that all
:24:42. > :24:43.important humanitarian aid into Syria.
:24:44. > :24:46.We can also talk to some Syrian residents here in the UK,
:24:47. > :24:49.Mohammed Isreb, who welcomes the ceasefire effort,
:24:50. > :25:12.Why do you not? Can you repeat, please? Tell us why you don't
:25:13. > :25:18.welcome the ceasefire. Welcoming the ceasefire? I can't hear. Did you
:25:19. > :25:28.think the ceasefire is a good idea? Of course. If it happens for one
:25:29. > :25:37.day, it will cede's saved between 50 and 100 lives, so I support this
:25:38. > :25:43.step, and I hope the conversations between secular froth and John Kerry
:25:44. > :25:48.and the EU go well, and they apply this step to save lives. That is all
:25:49. > :25:54.we need now and Aleppo and Syria. You have got relatives in various
:25:55. > :26:01.places in Syria. What are you picking up about whether they say
:26:02. > :26:05.the ceasefire is holding? Apparently since the first few hours of
:26:06. > :26:12.implementing it there was a violation by Bashar al-Assad's
:26:13. > :26:18.regime. There was some bombing on the eastern side of a let go. The
:26:19. > :26:25.rebel held side. Bombs thrown there. The same in the western suburb of
:26:26. > :26:29.Damascus. There are reports of bombs being thrown there, hours after the
:26:30. > :26:34.ceasefire was fermented. The problem with this ceasefire is similar to
:26:35. > :26:43.all previous ones, there is no mechanism to enforce it ought to
:26:44. > :26:46.monitor it. Assad has no consequences if he violated, and
:26:47. > :26:53.that is why we see these violations. What did your relatives say? What
:26:54. > :26:58.has it been like living in Aleppo? The situation is miserable and
:26:59. > :27:05.horrible. They are not living like any other human beings. There is no
:27:06. > :27:11.water or electricity or telephones or enough food. They are suffering a
:27:12. > :27:15.lot. The problem is they can't leave because there is no money, there are
:27:16. > :27:22.no jobs. Every time we talk together, they say it might be the
:27:23. > :27:30.last call and the last conversation, please don't forget us, and forgive
:27:31. > :27:35.us. That sort of thing. The situation is so miserable. We feel
:27:36. > :27:43.sad, we are trying to do anything just to help the Syrian people and
:27:44. > :27:47.the people in Aleppo with the air strikes all the time and bombings.
:27:48. > :27:56.We hope this political transition goes well and the ceasefire happens,
:27:57. > :28:03.so the people can live. It is as simple as that. But it is not simple
:28:04. > :28:07.in any shape or form. Let's imagine this holds for seven days, let's
:28:08. > :28:12.hope it does, then what do you want to see happen? We would love to see
:28:13. > :28:19.the ceasefire holds for seven days, and then get a meaningful position
:28:20. > :28:27.-- political transition, but there is no sign of it happening. It will
:28:28. > :28:33.last. There is no enforcement. What we need is what we have seen the
:28:34. > :28:40.income entered, the US and forced the Concentrix regime not to attack
:28:41. > :28:46.a city, and the regime withdrew their forces. We need something
:28:47. > :28:51.similar to say, if you violate the ceasefire, he bombed civilian areas,
:28:52. > :28:55.we will retaliate against that. If we don't do that, there will not be
:28:56. > :29:08.any meaningful reason. What did you mean? Bombing back areas like the
:29:09. > :29:14.forces... If you bomb Assad, we will bomb you. That is for both sides.
:29:15. > :29:20.That will make the ceasefire hold its place. The trouble with that,
:29:21. > :29:27.there are no incentives for Assad to stop that. The policy he is going
:29:28. > :29:30.with, bombing civilians, seizing some of the areas, starving them to
:29:31. > :29:40.death, it is working for him, so why would he change.
:29:41. > :30:03.Thank you very much to those of you who have sent in pictures of Roald
:30:04. > :30:08.Dahl this. Is because it is the 100th anniversary of Mr Dahl's birth
:30:09. > :30:13.and schools are forcing their children to go in today dressed as
:30:14. > :30:22.various characters. Rachel Hill sent this. This is Ben. Guess what he is
:30:23. > :30:26.dressed as? He is dressed as a Willie Wonka chocolate bar.
:30:27. > :30:31.Relatively simple to make. I don't want to under estimate how long you
:30:32. > :30:39.spent on that box. Well done to you. You've got Julie Davis, that's
:30:40. > :30:47.Harley-Joe, he is dressed as Fantastic Mr Foxment superb. I love
:30:48. > :30:52.the waistcoat. This is five-year-old Lara as another Fantastic Mr Fox,
:30:53. > :30:59.brilliant. We've got three-year-old Erin who is dressed as Willie Wonka,
:31:00. > :31:04.now that's gorgeous. Did you make that or buy that from a fancy dress
:31:05. > :31:08.shop? I'm not knocking it. Sometimes you have to buy that stuff, don't
:31:09. > :31:14.you? A, it is quicker and you can get them cheap on various websites.
:31:15. > :31:22.We have Leona who is ten. She is from Gosport and she is Vie owe let,
:31:23. > :31:28.of course. Another Charlie In The Chocolate Factory. This is Ben and
:31:29. > :31:34.Sam dressed as Fantastic Mr Foxes. There are kids up and down the
:31:35. > :31:39.country doing this. My son loved it this morning, he was Matilda's dad.
:31:40. > :31:48.This is seven-year-old Faith. When I said earlier I bet you ?100 that 98%
:31:49. > :31:54.of the girls go dressed as Matilda, I was wrong. I owe you ?100.
:31:55. > :31:57.Disgraced US swimmer Ryan Lochte says he feels "a little hurt"
:31:58. > :32:00.after being ambushed by protesters on his debut on the TV show
:32:01. > :32:03.Two men were arrested after they rushed on stage
:32:04. > :32:05.while Lochte was getting his scores from the judges.
:32:06. > :32:11.What you bring to this ballroom is all we want to see,
:32:12. > :32:13.and I really do feel that you brought your best
:32:14. > :32:23.Off, off!
:32:24. > :32:33.We'll take a break, we'll get the rest of the judges' comments.
:32:34. > :32:46.Take a deep breath, we'll be right back.
:32:47. > :32:58.Radio 1 Newsbeat's Sinead Garvan is here.
:32:59. > :33:05.At the end of their routine, gathered getting feedback from the
:33:06. > :33:10.judges, if you watch Strictly Come Dancing, that bit. The judge started
:33:11. > :33:15.shouting, "Get off." They cut to a break, but one of his swimming
:33:16. > :33:19.team-mates was actually in the crowd and he is filming it on his phone.
:33:20. > :33:22.He put it on Instagram and you can see two guys on the floor and they
:33:23. > :33:27.have got five security guards on top of them. Then he pans around and he
:33:28. > :33:35.sees a row of women in white T-shirts and they have got the word,
:33:36. > :33:38."?Lochte Written on the T-shirt and a stop sign. You're seeing it now.
:33:39. > :33:43.It appears to be a protest about Ryan Lochte being on the show. Of
:33:44. > :33:49.course, he is famous for the scandal in Rio where he over exaggerated the
:33:50. > :33:52.claims of being robbed by gun point with his team-mates as he is for
:33:53. > :33:56.being an Olympic swimmer and there is a lot of people in America who
:33:57. > :34:00.aren't pleased that he is on this show. Just a short time after it all
:34:01. > :34:04.happened. Many people think he should have laid low a little bit
:34:05. > :34:07.rather than being on a show that pays a lot of money and it is the
:34:08. > :34:13.biggest show in America as well. I wonder if they asked him before the
:34:14. > :34:17.incident in Rio or after? They did. You wonder why they didn't change
:34:18. > :34:21.their mind? What else did Lochte say about what happened? He hasn't said
:34:22. > :34:27.much, just they asked him on stage how did he feel after they came back
:34:28. > :34:34.from the break and he said he felt a bit hurt by it. He said, "I wanted
:34:35. > :34:36.to come out here. There is lots of feelings going through my head right
:34:37. > :34:42.now. I want to do something I'm not comfortable with and I did." He said
:34:43. > :34:46.before the routine that he wanted to prove to the world that I've
:34:47. > :34:49.changed, but post that, he has not said anything. The judges were
:34:50. > :34:53.encouraging towards him and they are like, "You're here to dance." I
:34:54. > :34:58.don't think he is the greatest dancer is what we have seen from the
:34:59. > :35:03.show so far, but Len Goodman who has been over here on Strictly, he was
:35:04. > :35:09.like, "Keep dancing. That's what you're here for." It is a public
:35:10. > :35:14.vote, is it? If people don't want him on, they can vote him out ASAP?
:35:15. > :35:18.The feeling on Twitter after it. Some people are saying, as I said
:35:19. > :35:22.before, why is he on this? A lot of other people are going, "Well, you
:35:23. > :35:27.know, he got his ten month ban from swimming. He has got the big fine.
:35:28. > :35:32.Now, let him get on with it and prove that people make mistakes and
:35:33. > :35:35.we should be more forgiving." And his penance is going on a dancing
:35:36. > :35:42.show. Thank you very much, Sinead, cheers.
:35:43. > :35:51.Hundreds of people are having their tax credits stopped by a firm used
:35:52. > :35:56.by Her Majesty's Revenue and Customs, HMRC and the cases we have
:35:57. > :36:00.heard, a 19-year-old mum who had her child tax credits stopped wrongly
:36:01. > :36:03.after they thought she was married to a 74-year-old man she never met.
:36:04. > :36:07.A single mum of three, who is accused of living with a man who has
:36:08. > :36:11.been living in the States for the last three years. A woman who is
:36:12. > :36:15.accused of being in a relationship with her gay brother-in-law and a
:36:16. > :36:19.woman accused of being married to her own brother!
:36:20. > :36:24.In response to our story HMRC stold us the firm will not be paid if
:36:25. > :36:29.decision they maim about claimants are wrongment here is another
:36:30. > :36:34.woman's story. I've lost ?64 and that goes on my son, nappies, wipes,
:36:35. > :36:40.food, gas and electric and whatever he will he may need. Basically, they
:36:41. > :36:46.were accusing me of being married to a 74-year-old bloke that used to
:36:47. > :36:50.live here. Way before I did and saying it is normal thing for my
:36:51. > :36:57.kind of age and it is my sort of behaviour. 74? He was 74. But you're
:36:58. > :37:01.only... 19. They seriously thought you were married to a 74-year-old?
:37:02. > :37:05.They thought I was living with him and they state that had I was
:37:06. > :37:09.married to him. They didn't say he was my partner, they said married to
:37:10. > :37:14.him. When I spoke to the council, they said he was deceased and died
:37:15. > :37:19.on the 15th July 2016. They goes, "Well, you still need to get him to
:37:20. > :37:22.make contact with us." I goes, "Heaven doesn't have opening hours,
:37:23. > :37:27.so what do you want me to do about that?" I spent 59 phone calls trying
:37:28. > :37:31.to get through. It took me an hour and four minutes to get through
:37:32. > :37:35.after I got past the line busy section. I haven't been paid for
:37:36. > :37:40.three weeks from my child tax which helped me with food so I could
:37:41. > :37:43.actually provide for my child. I'm now relying on everybody else to
:37:44. > :37:49.provide for me which isn't right. This is what I've got left which I
:37:50. > :37:55.can't really make mealses with that. The most I can make out of that is a
:37:56. > :37:57.sandwich. So many viewers got in touch including Robin in
:37:58. > :38:04.Gloucestershire who says she was accused of being married to her own
:38:05. > :38:07.brother! She was claiming child tax credits and working tax credits and
:38:08. > :38:10.Michelle says she was accused of living with a woman who was
:38:11. > :38:14.previously a tenant in her property and Lisa who is a single mum in
:38:15. > :38:16.Belfast. She says her child tax credits were stopped because they
:38:17. > :38:21.thought she was living with someone who she has been legally separated
:38:22. > :38:24.from for five years. Wow. Right, we have only got a few minutes ladies.
:38:25. > :38:30.Thank you very much for coming on the programme. Robin, what do you
:38:31. > :38:35.think of this? It is a joke really. It is a joke. You can laugh at some
:38:36. > :38:40.of these things except it is putting you into serious financial hardship?
:38:41. > :38:45.It definitely is. I have lost my child tax credits and working tax
:38:46. > :38:49.credits which is the bulk of what I get each month. And how much are you
:38:50. > :38:53.down by as a result of their mistakes? A little over ?600. A
:38:54. > :38:58.month? Yeah. Wow. That's astonishing. Michelle, hi. Thank you
:38:59. > :39:01.for coming on the programme. Apparently you're going out with a
:39:02. > :39:05.woman who used to be a tenant, is that right? Yes, that's correct.
:39:06. > :39:11.What do you say to HMRC and Concentrix? I can't swear live on
:39:12. > :39:16.TV, can I? Please don't. Thank you for giving us the sentiment. It is a
:39:17. > :39:20.joke. It made our lives hard work. They accused me of living with
:39:21. > :39:24.another lady. I sent the documents back in June. They lost the
:39:25. > :39:27.documents. So again, I have had to send documents two weeks ago. I have
:39:28. > :39:31.had no money for two weeks now. I have had to go to a foodbank. It is
:39:32. > :39:34.just hard. It is really hard. It certainly is. Lisa, hi, thank you
:39:35. > :39:38.for coming on. What do you think about this and the effect it is
:39:39. > :39:43.having on you and your family? It is a disgrace. I mean whatever happened
:39:44. > :39:47.to innocent until proven guilty? They're telling us that we're living
:39:48. > :39:54.with people, even though they don't have proof, you know, where is the
:39:55. > :39:59.proof that we are? I'd love to know where they are getting their
:40:00. > :40:03.documentation from? It is crazy. I mean, you sign declarations and all
:40:04. > :40:07.stating that you're a single parent, you're living on your own, but yet
:40:08. > :40:11.that's still not good enough. I mean you're giving your word, you know, I
:40:12. > :40:16.just don't know what else you're supposed to do. I mean it is just
:40:17. > :40:19.really putting people in difficult situations because of this my
:40:20. > :40:26.housing benefit could be stopped as well which means that my tenancy
:40:27. > :40:31.could be affected. Presumably all of you agree with the principle that it
:40:32. > :40:38.is all right actually to clamp down on fraud when it is genuine fraud,
:40:39. > :40:44.but in your cases, they seem to be totally genuine claims, Robin? Yeah.
:40:45. > :40:51.You can understand that they want to protect their interests, but he is
:40:52. > :40:55.my brother! Yeah. Not good. Right, what is your message, Michel to
:40:56. > :40:59.first of all the private firm from the States, Concentrix, and then
:41:00. > :41:03.HMRC who are employing Concentrix? Just, yeah, we understand you need
:41:04. > :41:06.to investigate, but at least, we need some money to live off. If they
:41:07. > :41:10.need to investigate, it is fair enough, but we're not getting any
:41:11. > :41:15.income or any help from anyone. So please just help us. They need to
:41:16. > :41:21.sort the backlog out that they have got. They are not giving time scales
:41:22. > :41:25.so we are just expected to live off nothing. They need to sort the
:41:26. > :41:29.backlog out and have proof before they do this to people. What would
:41:30. > :41:33.you say to people? I just think it is a disgrace, you know, even trying
:41:34. > :41:39.to contact them on the phone. I isn't a photo through to yourselves,
:41:40. > :41:45.122 times I rang last week before I was able to speak to someone. Did
:41:46. > :41:48.you? 122 times in one day and they asked me to ring back with the
:41:49. > :41:52.tracking number because I sent it recorded delivery. I style haven't
:41:53. > :41:59.been able to reach them. That was two days ago. OK. Well, thank you
:42:00. > :42:01.very much, Lee is a in Belfast, Michelle in Bolton and Robin in
:42:02. > :42:08.Gloucestershire. I appreciate your time. There is so many of our
:42:09. > :42:15.audience in the same boat as you, I know that's no consolation, but we
:42:16. > :42:19.will follow this story and try and get Concentrix and HMRC. I have no
:42:20. > :42:21.idea if we will get through, but we will keep trying. Keep sending us
:42:22. > :42:25.your stories. On the programme tomorrow,
:42:26. > :42:27.we really will bring you that in-depth interview
:42:28. > :42:38.with Julie Walters we What she thinks of post Brexit
:42:39. > :42:41.Britain and what she thinks of the new Prime Minister and what she
:42:42. > :42:45.thinks of Jeremy Corbyn and Owen Smith. Join us tomorrow. We're back
:42:46. > :42:48.at 9am. Thank you very much for getting in touch today. Keep the
:42:49. > :42:50.e-mails and tweets and texts coming even though we're off air until 9am
:42:51. > :42:54.tomorrow. Have a good day.