14/09/2016

:00:09. > :00:16.This morning, an American firm accused of wrongly stopping hundreds

:00:17. > :00:18.of your tax credits will not get its contract renewed by

:00:19. > :00:23.It's after we exclusively revealed the story on this

:00:24. > :00:33.They accused me of living with another lady. I sent the documents

:00:34. > :00:38.back in June. I have had no money for two weeks. I have had to go to a

:00:39. > :00:43.foodbank. They told me I need to prove that there is nobody living

:00:44. > :00:50.with me, an adult. That's what they think and I have got a bill for over

:00:51. > :00:54.?1,000. I have lost my tax credits which is the bulk of what I get each

:00:55. > :01:01.month. REPORTER: And how much are you down

:01:02. > :01:04.by? A little over ?600. A month? Yeah.

:01:05. > :01:06.We'll talk to the Work and Pensions Secretary

:01:07. > :01:10.Also on the programme, could it really ever be possible

:01:11. > :01:15.Scientists think early experiments suggest yes it could be.

:01:16. > :01:19.And in a wide ranging interview Julie Walters talks to us

:01:20. > :01:22.about her new TV role, equal pay, roles for women and why

:01:23. > :01:24.she feels out of place in Hollywood because she hasn't

:01:25. > :01:36.Do you think Hollywood has got better? Or not when it comes to

:01:37. > :01:41.roles for older women? No. They're not very good with roles for older

:01:42. > :01:45.women. If I went out there, I would look like a freak. But you'd look

:01:46. > :01:54.real? It is good. I don't want to do that.

:01:55. > :01:56.That full interview to come at around 9.30am or 10.10am

:01:57. > :02:00.where she also gives her verdict on new Prime Minster Theresa May

:02:01. > :02:10.Hello and welcome to the programme, we're live until 11am.

:02:11. > :02:15.Well done to you for getting in touch with us yesterday to tell

:02:16. > :02:27.It's led to HMRC deciding not to renew Concentrix's contract.

:02:28. > :02:31.I expect the financial hardship for you goes on.

:02:32. > :02:34.Plus The President of the European Commission Jean-Claude

:02:35. > :02:41.Juncker is delivering his State of the Union speech this morning.

:02:42. > :02:44.He's going to talk about Brexit and Nigel Farage

:02:45. > :02:46.a Euro MP will repsond - so we'll dip into

:02:47. > :02:50.If you want to watch the whole thing it's on BBC Parliament right now.

:02:51. > :02:54.Do get in touch on all the stories we're talking about this morning.

:02:55. > :02:57.Use the hashtag Victoria Live and If you text, you will be charged

:02:58. > :03:04.A group of MPs has launched a stinging attack on David Cameron,

:03:05. > :03:07.blaming the former Prime Minister for the current instability in Libya

:03:08. > :03:09.and the rise of the terror group Islamic State there.

:03:10. > :03:15.The Foreign Affairs Committee says Mr Cameron turned

:03:16. > :03:16.a limited intervention, intended to protect civilians,

:03:17. > :03:18.into an "opportunist policy of regime change",

:03:19. > :03:22.Let's get more details form our political guru

:03:23. > :03:31.So the protecting of innocent civilians was all right, but it

:03:32. > :03:36.mutating into getting ready of Gaddafi, not good? Vic, I mean this

:03:37. > :03:42.report, I know we often say the reports are damning and scathing,

:03:43. > :03:46.but this one truly, thrashes Mr Cameron's reputation in terms of the

:03:47. > :03:50.intervention in Libya. I mean just let me give you, if I may, its

:03:51. > :03:55.conclusion which is astonishing really. It says Mr Cameron's policy,

:03:56. > :04:02.the result was political and economic collapse in Libya, Inter

:04:03. > :04:06.militia and intertribal warfare, migrant crisis, wide spreads Human

:04:07. > :04:11.Rights vio lawingses and the spread of the Gaddafi regime and the spread

:04:12. > :04:17.of weapons and the growth of IS in North Africa and that's from a

:04:18. > :04:21.Conservative-dominated committee. Libya was kind of David Cameron's

:04:22. > :04:26.Iraq. Exactly the same mistakes that were made in Iraq, were made in

:04:27. > :04:31.Libya. So for example there was a failure intelligence. The

:04:32. > :04:35.intelligence that Mr Cameron was relying on suggested that Gaddafi

:04:36. > :04:38.was a threat to civilians in Benghazi, that was overstated. It

:04:39. > :04:44.under played the fact that many of the rebels had sort of Islamist

:04:45. > :04:49.links and were connected to IS. There was a sort of mission creep

:04:50. > :04:54.where initially the policy was all about trying to save civilians and

:04:55. > :05:01.then drifted into regime change and above all, there was no plan for the

:05:02. > :05:05.aftermath which was why Libya degenerated into near catastrophe

:05:06. > :05:10.with migrants fleeing across the Mediterranean to try and escape and

:05:11. > :05:14.of course, it is now a base for IS. It is really, it seems to me, Mr

:05:15. > :05:21.Cameron's Iraq. That seems to be what they're suggesting. And what

:05:22. > :05:27.would he say to, in his own defence? Well, I think he would say one,

:05:28. > :05:34.Gaddafi was a profoundly evil man and it was right to get rid of him.

:05:35. > :05:38.Two, there was a real concern about the threat to civilians and three,

:05:39. > :05:42.you know, there were other countries who were similarly alarmed, France

:05:43. > :05:50.and the United States. But when you look at the picture now, I mean I

:05:51. > :05:55.remember when David Cameron and President Sarkozy went to Benghazi

:05:56. > :05:59.after the war and I don't know if you remember the pictures, they were

:06:00. > :06:04.standing in front of these cheering crowds, it was almost like he saw

:06:05. > :06:09.its a huge, huge success, it reminded me as President Bush on

:06:10. > :06:17.that aircraft carrier saying, "Mission accomplished." When you

:06:18. > :06:21.look at Libya now, I mean, it is hard to see it is in a much better

:06:22. > :06:24.state than it was under Gaddafi. Norman, for the moment, thank you

:06:25. > :06:28.very much. Norman Smith at Westminster.

:06:29. > :06:33.It has been pointed out to me that Nigel Farage is still leader of Ukip

:06:34. > :06:37.until the new leader is announced which is very soon. Two suspects

:06:38. > :06:43.have been arrested after a man was fatally stabbed as he confronted a

:06:44. > :06:47.gang of moped thieves with his father in East London. This is just

:06:48. > :06:52.in from the Metropolitan Police. Two suspects arrested after a man was

:06:53. > :06:56.killed as he confronted a gang of moped thieves with his father in

:06:57. > :07:03.whatted well Heath in East London. Joanna is in the BBC

:07:04. > :07:06.Newsroom with a summary HM Revenue and Customs has said it

:07:07. > :07:10.won't extend the contract it has with the private company,

:07:11. > :07:12.Concentrix, to manage tax credits The decision came hours

:07:13. > :07:15.after the Victoria Derbyshire programme exposed the plight

:07:16. > :07:18.of hundreds of claimants who had 150 members of HMRC staff

:07:19. > :07:21.are to be redeployed Victoria will have the latest

:07:22. > :07:24.on this story in just a few minutes' time including

:07:25. > :07:26.reaction from Concentrix. The World Anti-Doping Agency says

:07:27. > :07:28.Russian hackers have breached its database and published

:07:29. > :07:30.confidential records of four One of them is tennis

:07:31. > :07:38.star Serena Williams. Wada said a Russian cyber espionage

:07:39. > :07:41.group was trying to undermine Moscow has strongly

:07:42. > :07:46.denied any involvement. A British man accused

:07:47. > :07:48.of attempting to shoot the US republican candidate,

:07:49. > :07:50.Donald Trump, has pleaded Michael Sandford, who's 20

:07:51. > :07:54.and from Dorking in Surrey, tried to grab a policeman's gun

:07:55. > :07:57.at a rally in Las Vegas in June. Sandford admitted being an illegal

:07:58. > :08:00.alien in possession of a firearm, He is expected to face around two

:08:01. > :08:05.years in prison when he's sentenced in December,

:08:06. > :08:10.but could have been jailed for 20 17 care workers are to bring

:08:11. > :08:19.the biggest ever legal claim in the sector over alleged

:08:20. > :08:21.non-payment of the minimum wage. The action is being brought

:08:22. > :08:23.against care company Sevacare and the North London Council

:08:24. > :08:25.Haringey. Some of the care workers claim

:08:26. > :08:28.they were being paid Sevacare says it pays above minimum

:08:29. > :08:33.wage but the workers say that hours which were supposedly off-duty

:08:34. > :08:51.should also be covered. Yeah, we have to shower, dress,

:08:52. > :08:55.feed. This lady is bed-bound. What do you make of the way you're being

:08:56. > :09:05.treated as a care worker? Really, really unfair. I don't know how to

:09:06. > :09:12.describe it. We were misled. We're nothing.

:09:13. > :09:14.The former president of Israel, Shimon Peres, is in a serious

:09:15. > :09:17.condition in hospital in Tel Aviv after suffering a stroke.

:09:18. > :09:20.Mr Peres, who's 93, has been sedated and is on a respirator.

:09:21. > :09:22.Shimon Peres won the Nobel peace prize in 1994, alongside

:09:23. > :09:24.the Prime Minister Yitzhak Rabin and the Palestinian leader

:09:25. > :09:28.Yasser Arafat, for negotiating the Oslo peace accords.

:09:29. > :09:32.A watchdog has found that prison officers at a jail in County Antrim

:09:33. > :09:35.failed to to intervene while an inmate blinded himself.

:09:36. > :09:39.Sean Lynch was a prisoner on remand in Maghaberry Jail

:09:40. > :09:43.The Northern Ireland Prisoner Ombudsman said much of the episode

:09:44. > :09:46.was observed by two prison officers on CCTV.

:09:47. > :09:48.The prison and health authorities have accepted the findings

:09:49. > :09:53.The United Nations says there's been a significant reduction

:09:54. > :09:55.in the fighting in Syria as a partial ceasefire

:09:56. > :09:59.It says the priority now is to get a convoy of relief

:10:00. > :10:01.supplies into rebel-held neighbourhoods in Aleppo.

:10:02. > :10:03.However, officials are still waiting for assurances that aid convoys

:10:04. > :10:10.will be allowed safe passage into besieged areas.

:10:11. > :10:12.The President of the European Commission,

:10:13. > :10:16.Jean-Claude Juncker, has used his state of

:10:17. > :10:19.the European Union address to speak out against attacks on Polish

:10:20. > :10:22.Addressing the European Parliament in Strasbourg, Mr Juncker said

:10:23. > :10:24.Europe's basic values must be defended.

:10:25. > :10:31.He's also used the address to call for more solidarity in the EU.

:10:32. > :10:33.That's a summary of the latest BBC News.

:10:34. > :10:47.E-mails about Concentrix are still coming in. Jill says, "I got a

:10:48. > :10:52.letter saying an overpayment had been made and I'm having to pay back

:10:53. > :10:57.over ?5,000, ?50 a month for ten years. . I wasn't told why this had

:10:58. > :11:00.been decided and I still haven't managed to find out. Last time I

:11:01. > :11:07.wrote to them, it took over six months for them to reply and even

:11:08. > :11:12.then my question why I they had deemed that an overpayment had been

:11:13. > :11:18.made was answered by that an overpayment had been made. At one

:11:19. > :11:22.point I couldn't pay them and they just added a fine of ?1,000. I hope

:11:23. > :11:24.now people are coming forward the company responsible can be held to

:11:25. > :11:27.account. More to come.

:11:28. > :11:29.Do get in touch with us throughout the morning -

:11:30. > :11:32.use the hashtag Victoria live and If you text, you will be charged

:11:33. > :11:37.Let's get some sport now with Jessica.

:11:38. > :11:39.Yesterday Jess Paralympics GB won 3 golds in 40 minutes,

:11:40. > :11:51.Difficult to get much better, but Para GB managed it.

:11:52. > :11:54.Stephanie Millward got the ball rolling, winning

:11:55. > :12:02.She won four silver medals and a bronze at London

:12:03. > :12:12.And now finally she has her first gold medal.

:12:13. > :12:15.And what a performance, she dominated the race and set

:12:16. > :12:21.Millward had tried to qualify for the Sydney 2000 Olympics as a

:12:22. > :12:24.15-year-old, didn't quite make it, and two years later was diagnosed

:12:25. > :12:26.with multiple sclerosis and became a Paralympic athlete.

:12:27. > :12:28.After the race she said, her dream has finally been realised,

:12:29. > :12:35.Then on the track, Libby Clegg won her second gold of the Games,

:12:36. > :12:39.completing the sprint double, by winning the T11 200m title.

:12:40. > :12:41.She started strongly and carried on that way

:12:42. > :12:43.to the finishing line, crossing comfortably ahead

:12:44. > :12:49.And completing the gold rush just minutes later, Matt Wylie won the S9

:12:50. > :12:57.He won it by a whisker - four thousandths of a second.

:12:58. > :12:59.In fact, all eight of the swimmers were separated by

:13:00. > :13:05.So that's British Swimming's ninth gold medal of these Games,

:13:06. > :13:07.meaning they've beaten the total from London 2012

:13:08. > :13:13.Earlier in the day, there were three more golds

:13:14. > :13:17.for sprinter Georgie Hermitage, javelin thrower Hollie Arnold,

:13:18. > :13:32.He took up wheelchair table tennis after being paralysed playing

:13:33. > :13:44.So another brilliant day. There was disappointment for David

:13:45. > :13:47.Weir and Ellie Simmonds. Yes, David Weir not having

:13:48. > :13:50.the best of Games in Rio. He says he's struggling

:13:51. > :13:51.with homesickness, after missing the birth of his son,

:13:52. > :13:54.to compete at the Paralympics. Last night, he lost his T54 1500m

:13:55. > :13:57.title, only finishing fourth. And it comes a day after only

:13:58. > :14:01.finishing fifth in the 400m. Weir still has two more individual

:14:02. > :14:04.events and a relay to go, but hinted that this is likely

:14:05. > :14:10.to be his last Paralympics. Ellie Simmonds also lost one

:14:11. > :14:12.of her titles, the S6 Perhaps feeling the effects

:14:13. > :14:17.of her world record Quite a night in the Champions

:14:18. > :14:33.League. It was like something

:14:34. > :14:41.out of Noah's Ark! The heaven's opened in Manchester

:14:42. > :14:43.just before Manchester City's tie with Borussia Munchen Gladbach

:14:44. > :14:46.at the Etihad. As you can see the pitch

:14:47. > :14:55.completely unplayable. So it's been rescheduled

:14:56. > :14:58.for tonight at 7.45pm. Celtic might have wished

:14:59. > :15:00.their game was postponed after they were hammered

:15:01. > :15:05.by Barcelona in their match. Brendan Rodgers' side lost 7-0

:15:06. > :15:08.to the Spanish champions. Lionel messi scored a hatrick,

:15:09. > :15:10.and Luis Suarez grabbed two Rodgers said it was a learning

:15:11. > :15:21.experience. Captain Scott Brown said

:15:22. > :15:25.it was unnacceptable. Arsenal fans might be feeling

:15:26. > :15:27.slightly fortunate this morning. They earned a valuable point away

:15:28. > :15:30.to Paris St Germain. The French champions went ahead

:15:31. > :15:32.after just 42 seconds, and Arsenal equalised midway

:15:33. > :15:43.through the second half. We are back with the headlines at

:15:44. > :15:48.9:30am, Martyn Rooney coming up at 10am.

:15:49. > :15:52.Hours after we exclusively revealed on this programme yesterday that

:15:53. > :16:00.a US firm was accused, by hundreds of you, of wrongly

:16:01. > :16:02.stopping your tax credits, Her Majesty's Revenue and Customs

:16:03. > :16:04.announced they would not be renewing its contract

:16:05. > :16:09.Concentrix is employed by HMRC to cut fraud and overpayments.

:16:10. > :16:12.The company says so far it has saved the taxpayer ?300 million.

:16:13. > :16:16.Some of the stories we heard included a 19-year-old whose

:16:17. > :16:19.benefits were withdrawn because she was accused of living

:16:20. > :16:23.with a 74-year-old dead man, a woman accused of being married

:16:24. > :16:26.to her own brother, a bloke accused of being in a relationship

:16:27. > :16:31.with his grandma and a woman who lost her benefits

:16:32. > :16:35.because Concentrix thought her partner was her

:16:36. > :16:43.In that bill, when you see ?2,500, what do you think?

:16:44. > :16:50.I have got to the lowest ebb I think I've ever been

:16:51. > :16:56.Presumably, you've tried to get in touch with HMRC

:16:57. > :16:59.and say, "This is a mistake, I've sorted it with the other firm,

:17:00. > :17:04.Three to five hours on the phone, eventually getting through to be

:17:05. > :17:08.told it was not able to be updated on their system, so it has

:17:09. > :17:11.to be done manually, which can take weeks.

:17:12. > :17:16.There's no time precedent set, so I'm going from six

:17:17. > :17:18.weeks into seven now, and it could be weeks longer.

:17:19. > :17:21.I've done nothing wrong and they know that, but I'm not

:17:22. > :17:25.My tax credit was cut at the beginning of August.

:17:26. > :17:31.I had a phone call with them and it took me three to five hours a day

:17:32. > :17:33.for a week to actually get hold of them.

:17:34. > :17:36.They were very rude, they weren't nice at all.

:17:37. > :17:38.And when you've got a three-year-old running around, it's difficult to be

:17:39. > :17:46.They've told me that I need to prove there's nobody

:17:47. > :17:54.And I've also got a bill for over ?1,000.

:17:55. > :17:57.They think that they've wrongly been paying me since April,

:17:58. > :18:01.I've lost my child tax credits and working tax

:18:02. > :18:05.credits, which is the bulk of what I get each month.

:18:06. > :18:09.And how much are you down by as a result of what you say

:18:10. > :18:23.They accused me of living with another lady.

:18:24. > :18:28.They lost the documents, so I've had to send the documents

:18:29. > :18:41.You sign a declaration stating that you're a single parent living

:18:42. > :18:44.on your own, yet that's still not good enough.

:18:45. > :18:50.I just don't know what else you're supposed to do.

:18:51. > :18:54.I mean, it's really putting people into difficult situations.

:18:55. > :18:57.Because of this, my housing benefit could be stopped as well,

:18:58. > :19:11.which means that my tenancy could be affected.

:19:12. > :19:23.Concentrix came out fighting, they said this.

:19:24. > :19:28.The statement attacks our professional credibility and the

:19:29. > :19:33.commitment of our staff, who have performed determinedly despite the

:19:34. > :19:37.issues with HMRC policies and procedures. Throughout the contract

:19:38. > :19:42.we have employed hard-working people within the UK at our expense in

:19:43. > :19:46.order to stuff phone lines and handle customer calls which were

:19:47. > :19:51.agreed by HMRC and were based on HMRC assumptions. We have answered

:19:52. > :19:55.significantly more calls than planned with HMRC. Through the

:19:56. > :20:00.contract we have not been incentivised to make wrong decisions

:20:01. > :20:01.and we have been penalised heavily for failing to adhere to policies

:20:02. > :20:03.and procedures. We have of course asked both HMRC

:20:04. > :20:06.and Concenrtix for an interview on the programme they've both

:20:07. > :20:08.turned us down. We will continue

:20:09. > :20:11.asking them each day. Meanwhile, more of you are getting

:20:12. > :20:14.in touch with your stories. Catherine told us Concentrix stopped

:20:15. > :20:16.her payment because they believed she was in a relationship

:20:17. > :20:20.with her lodger when she's not. Joanne told us Concentrix

:20:21. > :20:25.stopped her payments after claiming her two-year-old

:20:26. > :20:27.daughter didn't live with her. One viewer told us his claim

:20:28. > :20:30.was stopped after he was told he was living with his mother,

:20:31. > :20:44.who had died ten months previously. Thank you for these comments.

:20:45. > :20:50.Imagine, thank you for what you achieved yesterday. Wilma, well done

:20:51. > :20:54.for playing a role in this company's demise. Elizabeth, well done.

:20:55. > :21:02.Charlie, thank you for helping to these cowboys down. What will happen

:21:03. > :21:08.with Concentrix? The latest figures showed that 6700 claimants had

:21:09. > :21:18.issues with those claims in the last 22 months, and 65% of complaints

:21:19. > :21:23.were upheld. This is still a continuing contract until May, but

:21:24. > :21:28.HMRC have drawn up an action plan, they are telling Concentrix they

:21:29. > :21:31.have to improve their performance in certain issues, which they say have

:21:32. > :21:38.fallen well below the standards that were required. They are drafting in

:21:39. > :21:41.150 extra people to deal with those call centres, people phoned in to

:21:42. > :21:46.say they were on the phone for hours, 59 phone calls in one hour to

:21:47. > :21:49.try to get through, and stuck on the phone forever and not getting

:21:50. > :21:53.through. They say they are increasing resources to tackle that

:21:54. > :21:57.so people can get to their advisers and get their situation sorted out.

:21:58. > :22:04.For those people watching who have had their credits stopped, what

:22:05. > :22:08.should they do now? That is the thing. HMRC say the people who have

:22:09. > :22:14.had their credits stopped will be prioritised. I spoke to someone who

:22:15. > :22:19.only had 20 quid to last two weeks. They are the type of people that

:22:20. > :22:24.HMRC say they will deal with straightaway, try and sort it out.

:22:25. > :22:27.They also say to those people, if you have any evidence that shows

:22:28. > :22:31.that those claims were wrong, get in touch with them and your claims and

:22:32. > :22:38.money will be fully backdated and you will not have lost out. Get into

:22:39. > :22:41.which. More people have been employed by HMRC.

:22:42. > :22:43.MPs have been telling us they've been inundated with complaints

:22:44. > :22:46.from constituents about this - Louise Haigh is a Labour MP who told

:22:47. > :22:50.us yesterday she wanted Concentrix stripped of its contract.

:22:51. > :22:58.That has not happened. They will not be renewing their contract in May.

:22:59. > :23:04.They are still processing get over the next six months. But HMRC are

:23:05. > :23:08.redeploying 150 staff to make sure they can deal with the backlog.

:23:09. > :23:11.Questions remain as to why this company was given the contract in

:23:12. > :23:15.the first race when it cannot run a basic post room or operate their

:23:16. > :23:23.telephony standards, people waiting on hold for upwards of an hour. My

:23:24. > :23:27.questions have revealed they breached their performance standards

:23:28. > :23:32.on 120 occasions the last year. The Minister agreed last week it was

:23:33. > :23:35.completely unacceptable. I am pleased that HMRC have responded so

:23:36. > :23:40.quickly and announced that the contract will not be renewed. It has

:23:41. > :23:45.brought relief to thousands of single parents, especially across

:23:46. > :23:50.the country. But they are still in financial hardship, the money has

:23:51. > :23:57.been cut, they have built saying they owe ?2500, five's ?5,000, what

:23:58. > :24:03.are they going to live on? I advise they get in touch with their MP or

:24:04. > :24:12.local citizens advice. There is an MP hotline directly to HMRC. There

:24:13. > :24:16.is not one to Concentrix. If they get in touch with their local MP,

:24:17. > :24:21.they can get through to HMRC. They can get the claim reinstated as

:24:22. > :24:24.quickly as possible and backdated. There are thousands of people who

:24:25. > :24:30.have had their tax code it wrongly stopped by this company, precisely

:24:31. > :24:38.because it has been employed on a payment by results contract. When we

:24:39. > :24:44.move on,... You mean Concentrix were given a target by HMRC of millions

:24:45. > :24:47.of pounds to draw back for the taxpayer and that has lead to

:24:48. > :24:54.mistakes being made? They are aiming for that target? Yes, they are

:24:55. > :24:58.incentivised to cut or completely stop tax credit. I don't think that

:24:59. > :25:02.is an appropriate model on which to operate our welfare system. I want

:25:03. > :25:05.the Government to look at the failings of this contract and think

:25:06. > :25:09.about whether a payment by results model is appropriate in the welfare

:25:10. > :25:14.system. We have seen equalled failings elsewhere, I would like

:25:15. > :25:23.this to lead to a full review of the entire model. Do you have any idea

:25:24. > :25:29.how long... Let's say somebody manages to get through to HMRC

:25:30. > :25:33.today, saying, I have had my tax credits stopped, can you reinstate

:25:34. > :25:39.my claim how long might that take for the money to come back? The

:25:40. > :25:44.waiting times have been really poor. Given that there are 150 new staff

:25:45. > :25:47.redeployed from HMRC, I would hope this would be able to be treated

:25:48. > :25:52.very urgently and within a couple of days. When I have been able to

:25:53. > :25:57.amplify cases that have come through my office, it has been immediate. It

:25:58. > :26:01.should be within a day or two. I would suggest they get in touch and

:26:02. > :26:06.let their MP know urgently that it is an issue so they can get on to

:26:07. > :26:09.HMRC. These people do not want to sit on their helpline again when

:26:10. > :26:17.they have already had to do that many times. A couple more messages.

:26:18. > :26:22.I have been battling with Concentrix and tax credits for two years, they

:26:23. > :26:26.could our income by 900 quid a month to start with, without our warning,

:26:27. > :26:32.and wrote to us saying we had a ?5,000 overpayment. We both had to

:26:33. > :26:37.stop working because the more we worked, the more we owed. That is

:26:38. > :26:42.just ludicrous. An e-mail, thank you for highlighting what Concentrix

:26:43. > :26:46.have been doing, my tax credits have been stopped for nine weeks, they

:26:47. > :26:52.say I am living with the person who was the previous tenant, I have two

:26:53. > :26:58.sons, one is severely disabled, he has the rubble Paul C and severe

:26:59. > :27:01.epilepsy, it takes hours to speak to someone at Concentrix, which is so

:27:02. > :27:05.upsetting when I am trying to look after my boys. I have provided them

:27:06. > :27:09.with all of the information and still a decision was made I are not

:27:10. > :27:14.single. I am devastated and will have to consider going to food

:27:15. > :27:18.banks. I got a bill from the tax credit people saying I owe them

:27:19. > :27:23.?2800 because they have overpaid me. This has to be paid by October. My

:27:24. > :27:27.housing benefit has also stopped. I am my wits end, I am so glad to see

:27:28. > :27:33.your show is doing something about this. This is the result of them

:27:34. > :27:38.being asked to look at undeclared partner fraud, that does happen, and

:27:39. > :27:42.HMRC are right to make sure the claim is correct, but they have been

:27:43. > :27:44.asked to make sure that people are living with who they say they are

:27:45. > :27:49.living with, so they are looking through the register they see

:27:50. > :27:52.previous tenants on there, they are making assumptions that are

:27:53. > :27:57.incorrect, and they are stuffing them completely unfairly. It is

:27:58. > :28:02.taking weeks if not months to put that right. They first came to my

:28:03. > :28:06.attention last year, my constituent had her credits stopped while she

:28:07. > :28:11.was in a coma, and months later it was still not reinstated. HMRC have

:28:12. > :28:14.acted right in cancelling the contract, I want to see them bring

:28:15. > :28:19.the service back in house so the service is done by the public sector

:28:20. > :28:20.and not incentivised by profit, otherwise we will see more people

:28:21. > :28:27.affected in this way. I spoke to one of Britain's

:28:28. > :28:33.best-loved actresses, Julie Walters, on her latest movie,

:28:34. > :28:35.roles for women, plastic surgery and her friend and collaborator,

:28:36. > :28:37.the inimitable Victoria Wood, Creating a baby, but without a mum,

:28:38. > :28:43.or at least an egg. It sounds implausible,

:28:44. > :28:44.but scientists think early experiments indicate that a mum-free

:28:45. > :28:49.baby could be a possibility. Here's the BBC Newsroom

:28:50. > :28:57.with a summary of today's news. A group of MPs has strongly

:28:58. > :28:59.criticised Britain's military The Foreign Affairs Committee report

:29:00. > :29:03.accuses David Cameron of pursuing an "opportunist policy of regime

:29:04. > :29:07.change" by deciding to remove It said the military action

:29:08. > :29:10.had led to the current instability in the country,

:29:11. > :29:13.but the Foreign Office said the intervention had received

:29:14. > :29:17.international support. The mission was explained

:29:18. > :29:19.to the House of Commons by David Cameron as not about regime

:29:20. > :29:24.change, yet a few weeks later he is writing a joint letter

:29:25. > :29:27.in the New York Times with President Sarkozy

:29:28. > :29:29.and President Obama saying the mission is now a regime change,

:29:30. > :29:33.and there was clearly a lack of clarity and analysis,

:29:34. > :29:37.and therefore flawed decision-making HM Revenue and Customs has said it

:29:38. > :29:45.won't extend the contract it has with the private company Concentrix

:29:46. > :29:47.to manage tax credits The decision came hours after this

:29:48. > :29:52.programme exposed the plight of hundreds of claimants who had

:29:53. > :29:55.their payments wrongly stopped. 150 members of HMRC staff

:29:56. > :29:59.are to be redeployed An Army sergeant has been charged

:30:00. > :30:04.with attempted murder after his wife's main parachute

:30:05. > :30:08.failed to open in a 4,000 feet jump. Victoria Cilliers suffered "multiple

:30:09. > :30:12.serious injuries" after falling to the ground during a routine jump

:30:13. > :30:16.near Netheravon Airfield over Salisbury Plain

:30:17. > :30:21.in Wiltshire in April. Her husband, Sergeant Emile Cilliers

:30:22. > :30:35.is due to appear at Salisbury Scientists say early experiments

:30:36. > :30:41.suggest it maybe possible to make babies without using eggs. They have

:30:42. > :30:46.succeeded in creating healthy baby mice. The researchers say the

:30:47. > :30:47.findings could mean women can be removed from the baby making

:30:48. > :30:50.process. The president of the European

:30:51. > :30:51.Commission, Jean-Claude Juncker, has said that the European Union

:30:52. > :30:54.respects, and at the same time, regrets the British

:30:55. > :30:56.decision to leave the bloc. He was delivering his first State

:30:57. > :30:59.of the Union address Mr Juncker warned that there

:31:00. > :31:03.could be no access to the European single market without the free

:31:04. > :31:05.movement of people. He also called for the formal

:31:06. > :31:08.mechanism for Britain's exit to be That's a summary of

:31:09. > :31:28.the latest BBC News. Julie Walters interview at about

:31:29. > :31:34.10.10am. Mags says she has it all figured out. Angela, "I love Julie

:31:35. > :31:43.and she is on my wavelength. She would be a freak in Hollywood. ."

:31:44. > :31:46.Patricia says, "I love Julie Walters because she says it as it is."

:31:47. > :31:57.Six gold medals in all, with three over a 20 minute spell,

:31:58. > :32:00.including another title for Libby Clegg as she added the T11

:32:01. > :32:02.200 metres title to the 100 metres she won on Saturday.

:32:03. > :32:05.Great Britain's haul means they've now equalled their London

:32:06. > :32:08.Serena Williams is among four US athletes whose confidential medical

:32:09. > :32:13.files have been leaked by Russian hackers.

:32:14. > :32:17.The World Anti-Doping Agency have described it as an attempt

:32:18. > :32:22.to undermine the global anti-doping system.

:32:23. > :32:30.The Kremlin have denied any involvement

:32:31. > :32:33.On to the Champions League, and Celtic were given a hiding

:32:34. > :32:37.Luis Suarez scored twice with Lionel Messi grabbing

:32:38. > :32:39.a hat-trick, as the Spanish champions won 7-0.

:32:40. > :32:42.It was Celtic's worst ever European defeat

:32:43. > :32:47.Slightly better for Arsenal as they came from behind to snatch

:32:48. > :32:52.The Gunners were outplayed for much of the match,

:32:53. > :32:55.but missed chances from the home side cost them as Alexi Sanchez

:32:56. > :33:00.And Manchester City will have to play Borussia Munchen gladbach

:33:01. > :33:06.meant their match last night was postponed.

:33:07. > :33:09.The decision was made on safety grounds after over 32 millimetres

:33:10. > :33:11.of rain fell in an hour which the weatherman tells us

:33:12. > :33:17.Also tonight, Spurs play Monaco while Leicester's first ever

:33:18. > :33:24.Champions League campaign starts in Bruges.

:33:25. > :33:30.And I know you'll have more on that soon, Victoria.

:33:31. > :33:32.So, what have Channel 4 bought for their ?75

:33:33. > :33:35.A tent and some cooking utensils, perhaps?

:33:36. > :33:38.Mel and Sue have confirmed they're leaving Great British Bake Off

:33:39. > :33:40.when it switches channels, meaning no more of this

:33:41. > :33:55.12 fresh bakers are preparing for battle. Like warriors of old.

:33:56. > :33:59.Warriors? No worriers. They're not dressed as warriors. That's why they

:34:00. > :34:08.don't have breast plates on. Don't worry. Welcome to a brand-new series

:34:09. > :34:13.of the Great British Bake Off. What you have done basically is

:34:14. > :34:18.you've made Frankenstein's buns. It is half-time. Bring out the dancing

:34:19. > :34:36.girls and the orange segments. What do you mean there has been budget

:34:37. > :34:49.cuts? This is your chocolate mouse. Get off. It is mine. I did a little

:34:50. > :34:53.netball thing. It is in the lap of the gods. The good news, it is

:34:54. > :35:07.great. The bad news is I've eaten it all! Baker finalists you've got half

:35:08. > :35:09.an hour left. I've got some cream for it!

:35:10. > :35:12.And Mary Berry and Paul Hollywood's future at the show is uncertain too.

:35:13. > :35:15.So could the BBC create a new baking programme with the same stars

:35:16. > :35:19.We can speak now to Jake Kanter, who is the media editor

:35:20. > :35:21.of Business Insider, and Lis Howell, now director of broadcasting

:35:22. > :35:25.at City University London, who used to be managing editor of Sky News.

:35:26. > :35:34.Welcome both of you. Jake, would it be as simple as just starting a new

:35:35. > :35:38.show with those four stars with a different title? I think that's

:35:39. > :35:44.entirely possible. But it would be tricky. The BBC would have to thread

:35:45. > :35:49.carefully. What they don't want to do is get into a legal dispute with

:35:50. > :35:56.the production company behind the Great British Bake Off which is Love

:35:57. > :36:00.Productions and the format is a world-class format. I don't think

:36:01. > :36:03.you can under estimate how powerful that show is even without its

:36:04. > :36:07.presenters. What do you think of the decision by Mel and Sue not to

:36:08. > :36:11.switch to Channel 4 without the programme? They have got a great

:36:12. > :36:14.loyalty to the BBC. They feel the BBC incubated this show and brought

:36:15. > :36:18.it on and perhaps it is where its home is. I would like to hear from

:36:19. > :36:21.Channel 4. They have had a lot of criticism and there is a lot of

:36:22. > :36:24.public feeling that Channel 4 is grabbing something that's not really

:36:25. > :36:29.theirs. But Channel 4, although it is owned by the DCMS is funded by

:36:30. > :36:34.advertising. They have got to make it commercially and perhaps in a way

:36:35. > :36:40.the BBC don't. They are putting a lot of eggs in one cake if you like.

:36:41. > :36:43.Its remit is to be innovative, creative, etcetera, etcetera? That

:36:44. > :36:47.didn't matter when it came to Big Brother. You have to be popular and

:36:48. > :36:50.make money because they have got to fund themselves and they are going

:36:51. > :36:56.for this show and it is a big market. They had Big Brother first.

:36:57. > :37:00.It is a question of nicking and free-market, what's the difference?

:37:01. > :37:04.If it is up for sale and they got it, good luck to them. Personally, I

:37:05. > :37:06.don't think it will work. These things don't, but I don't think you

:37:07. > :37:12.can criticise them for taking that step. Jake, I mean, sorry, go on. It

:37:13. > :37:17.was a big shock that Channel 4 came in for this. The perceived wisdom

:37:18. > :37:21.was that it would go to ITV so the fact that Channel 4 has come in in

:37:22. > :37:25.this way is really interesting and I mean already you're seeing the

:37:26. > :37:30.knives being sharpened by certain corners of the press saying that,

:37:31. > :37:33.Channel 4 is ruining what is a national institution. Two things I

:37:34. > :37:39.would say to that, Channel 4 were not the highest bidder. Really? My

:37:40. > :37:43.sources tell me that Love Productions was offered more than

:37:44. > :37:48.double what Channel 4 is paying. And also... By? There is only ITV left.

:37:49. > :37:53.I'm going to make the guess it was them? Well, there is a suggestion

:37:54. > :37:59.that some of the big US online players such as Amazon and Netflix

:38:00. > :38:05.were also interested, but just one point, even if Bake Off's audience

:38:06. > :38:07.halves to five or six million viewers, that's success for Channel

:38:08. > :38:14.4. You have a story today which you say

:38:15. > :38:19.is about a legal wrangle in the past between the BBC and Love Productions

:38:20. > :38:25.over another format which Love Productions was suggests was too

:38:26. > :38:30.closely resembling the Great British Bake Off? In 2014 there was a

:38:31. > :38:37.catastrophic breakdown in relationships between the BBC and

:38:38. > :38:40.Love Productions. Love Productions disputed a show called Hair which

:38:41. > :38:47.broadcast on BBC Three. They said it was very close to the format of the

:38:48. > :38:52.Great British Bake Off and engaged a city law firm to pursue legal action

:38:53. > :38:55.and the matter was resolved out of court with the BBC making an

:38:56. > :39:04.undisclosed financial settlement. This has only come to light today.

:39:05. > :39:07.And the suggestion is that that incident contaminated the

:39:08. > :39:12.negotiations over the future of Bake Off.

:39:13. > :39:17.We would be foolish to write off Bake Off being on Channel 4, but

:39:18. > :39:20.there is precedent when top programmes, really popular

:39:21. > :39:26.programmes lose their presenters. Sometimes they lose an audience?

:39:27. > :39:29.This is true and it is difficult to distinguish what is the popularity

:39:30. > :39:34.of the presenter and what is the popularity of the format. This is a

:39:35. > :39:38.format sale, it would be interesting to see how the format works without

:39:39. > :39:42.the presenters. If you look at top gear or other programmes that moved,

:39:43. > :39:47.even more comb and wise, what happens when shows move channels is

:39:48. > :39:50.new people come along and they have new ideas and they fiddle around

:39:51. > :39:54.with it and it doesn't quite work. As Jake said, even if it was an

:39:55. > :39:58.audience of five to six million, it would be seen as a success? This is

:39:59. > :40:06.a massive investment by Channel 4. It really is. This tweet, "Mel and

:40:07. > :40:10.Sue leaving Bake Off is not news. Don't demean yourself and cover the

:40:11. > :40:14.real news." Ben says, "Why is the Bake Off all over the news and over

:40:15. > :40:20.the newspapers? It is only a cooking show." Well, it is a national

:40:21. > :40:23.treasure. It is a cooking show that people love and we need light things

:40:24. > :40:30.in the news from time to time. Jake, what's your excuse for covering the

:40:31. > :40:36.story? Well, I have been brought in as a media person. This is slap-bang

:40:37. > :40:40.in my remit. What do you say to people who say why is it news? It is

:40:41. > :40:46.the biggest television show on British television. You know, it

:40:47. > :40:51.gets up to 15 million viewers. People are interested and therefore,

:40:52. > :40:53.the news agenda is interested. Thank you very much, Jake. Thank you.

:40:54. > :41:04.Thank you Lis. Let's hear from Nigel Farage. He is

:41:05. > :41:10.in Brussels. He is responding to the president of the European

:41:11. > :41:13.Commission. On behalf of the European Parliament we've got the

:41:14. > :41:19.man who is going to be negotiating breaks ut and if you were to think

:41:20. > :41:25.of this building as a temple, well he is the high priest. A fanatic. In

:41:26. > :41:30.fact there is only one real nationalist in the room and it's

:41:31. > :41:36.you. Because you want flags, anthems, armies, you are an EU

:41:37. > :41:41.nationalist and I frankly think that this appointment amounts to pretty

:41:42. > :41:49.much a declaration of war on any sensible negotiating process. If you

:41:50. > :41:53.stick to the dogma of saying, "For tariff-free access with the single

:41:54. > :41:59.market we must maintain the free movement of people." Then you will

:42:00. > :42:04.inevitably drive us towards no deal. No deal and trading on WTO rules.

:42:05. > :42:08.For the United Kingdom that actually isn't too bad because it is very

:42:09. > :42:14.much better and cheaper than the current deal we've got, but for

:42:15. > :42:18.hundreds of thousands of German car workers and French wine producers,

:42:19. > :42:22.potentially it is very bad news because we are their biggest market

:42:23. > :42:27.who they trade with most profitably in the world and I would argue that

:42:28. > :42:32.what we need, what we really need is to have a sensible, common sense

:42:33. > :42:40.approach and for this Parliament to recognise that it it has made a

:42:41. > :42:50.mistake and to find who actually likes the United Kingdom to lead

:42:51. > :42:56.these talks. Thank you. APPLAUSE If you want to watch all of

:42:57. > :43:04.that, you can watch it on BBC Parliament. Some breaking news.

:43:05. > :43:12.Unemployment fell by 6.3 million. Let's talk to Andy verity. Andy

:43:13. > :43:18.Verity. Considering they are the first to have at least a month after

:43:19. > :43:23.the time of the EU referendum, there is no immediate effect visible on

:43:24. > :43:28.unemployment. Unemployment fell by 39,000 to 1.36 million. The rate of

:43:29. > :43:35.unemployment is 4.9%, the lowest it has been in a decade. And compares

:43:36. > :43:40.to 5.5% a year before. So we're still an economy that's generating

:43:41. > :43:43.jobs, or at least we were in the period from May to July which is the

:43:44. > :43:47.three month period these numbers look at. There is a time lag, but

:43:48. > :43:52.you have five weeks in these numbers which are post referendum and they

:43:53. > :43:57.aren't showing a sudden drop in recruitment or a sudden increase in

:43:58. > :44:01.unemployment. In fairness who who predicted there would be economic

:44:02. > :44:04.gloom after a Brexit vote, they weren't saying everything would

:44:05. > :44:07.happen straightaway, but most of the economic indicators we have had

:44:08. > :44:11.since the referendum have been far more upbeat than most predicted. Is

:44:12. > :44:14.that partly to do with what the measures the Bank of England took

:44:15. > :44:17.afterwards or not really? Well, it is hard for the Bank of England to

:44:18. > :44:24.claim credit. It was interesting, Mark Carney a few days ago, the Bank

:44:25. > :44:27.of England governor was saying the measures they took, increasing their

:44:28. > :44:34.bond programme, quantitative easing, shoving billions into the system,

:44:35. > :44:39.that that had helped he said, but you can't really know that. You

:44:40. > :44:44.don't know how it fed through to inflation and the supply of credit

:44:45. > :44:51.to businesses and households. Where are average earnings? They increased

:44:52. > :44:57.by 2.1% excluding bonuses. A lot of people don't get bonuses. 2.1% is

:44:58. > :44:59.not bad. It is more than inflation at 0.6% so your earnings are growing

:45:00. > :45:03.in real terms. On the other hand, it is not the sort of runaway wage

:45:04. > :45:07.inflation that the Bank of England say ten months ago thought might be

:45:08. > :45:10.happening by now pushing up inflation. There is a big question,

:45:11. > :45:14.it is not so much whether we are going to head into a slump, but

:45:15. > :45:17.whether we have got inflationary pressures feeding through from the

:45:18. > :45:23.weak pound pushing up the cost of imported goods. Thank you very much,

:45:24. > :45:29.Andy. We will talk to the Work and Pensions Secretary about those

:45:30. > :45:34.latest figures and about HMRC and Concentrix and tax credits.

:45:35. > :45:36.A survivors' group which has been investigating physical and sexual

:45:37. > :45:40.abuse at Lambeth Children's Homes in London from 1950 to 1994 is this

:45:41. > :45:42.morning expected to begin revealing details of what it believes was one

:45:43. > :45:44.of Britain's biggest paedophile rings.

:45:45. > :45:46.The Shirley Oaks Survivors Association, which has been working

:45:47. > :45:48.alongside the child sex abuse inquiry, claims to have identified

:45:49. > :45:54.60 paedophiles that operated in the Shirley Oaks homes and abused

:45:55. > :46:03.Let's talk to our correspondent Tom Symonds, who is in Central London,

:46:04. > :46:08.where the group is due to speak to the media.

:46:09. > :46:16.Tell us more about what is going on today. It is a residential area not

:46:17. > :46:22.far from Croydon, ten miles from here. It was once a network of 52

:46:23. > :46:27.children's homes, said amid a green campus. It was where many London

:46:28. > :46:33.boroughs sent many children in care. That place has now become the focus

:46:34. > :46:37.of a major allegation of child sexual abuse. It was the biggest

:46:38. > :46:43.children's home in the country. The claim is it for the focus of

:46:44. > :46:47.Britain's biggest paedophile ring. The houses were quite small, they

:46:48. > :46:54.were overseen by house mothers or fathers. The whole thing was run by

:46:55. > :47:02.Lambeth Council. I have three people who have been directly affected by

:47:03. > :47:09.what has gone on there. You started the association, you are a social

:47:10. > :47:12.worker who has helped bringing some of the evidence forward, and you

:47:13. > :47:18.lived at one of these homes as a child, what was it like? We lived in

:47:19. > :47:27.fear every day of our lives, I was 12 when I went there. We lived in

:47:28. > :47:34.terror everyday. I witnessed children being beaten regularly, on

:47:35. > :47:42.a daily basis, dragged out of their beds at night time. I was sexually

:47:43. > :47:45.abused two weeks after I arrived. These houses were ten or 12

:47:46. > :47:56.children, so the adults were very powerful? Yes. We were children.

:47:57. > :48:01.They were very powerful. What affect this have on your life, both as a

:48:02. > :48:09.child and later? As a child, either suicidal. -- I was suicidal. Many

:48:10. > :48:15.children there took their own lives. They committed suicide. You were a

:48:16. > :48:19.social worker in the area at the time, your perspective is that you

:48:20. > :48:24.were aware of attempts to warn the authorities about all sorts of

:48:25. > :48:28.things, including some child abuse images that were possessed by

:48:29. > :48:33.somebody that you worked with. How much notice was taken when warnings

:48:34. > :48:41.were given about this? That was a queue years later, but very little.

:48:42. > :48:50.A senior member of staff, a filing cabinet was found to contain these

:48:51. > :48:53.pictures of children being abused, he was allowed to go off on early

:48:54. > :49:00.retirement. How frustrating was that? A lot of what was going on we

:49:01. > :49:05.did not know until much later. As a social worker, you do everything you

:49:06. > :49:12.can to keep children out of care, but they were going in occasionally.

:49:13. > :49:16.It was an enclosed environment. Whenever serious matters were raised

:49:17. > :49:22.up the line, more often than not you felt nothing was done about it. It

:49:23. > :49:25.is the same with a series of reports and investigations. You look at the

:49:26. > :49:29.recommendations, you try to look at who followed them up and who carried

:49:30. > :49:38.out these actions, even now that does not seem to happen. Raymond,

:49:39. > :49:42.you are running this organisation, the survivors' organisation, to

:49:43. > :49:47.prove this happened. There is scepticism about this these days.

:49:48. > :49:50.That is why we decided to investigate ourselves. We have

:49:51. > :49:53.conclusive proof there was a paedophile ring operating and it

:49:54. > :50:00.extended into Lambeth after it closed. We have statements from all

:50:01. > :50:04.of the fourth -- from over 400 children and documents given to us

:50:05. > :50:09.which confirm our theory. The police said they were fitted paedophiles

:50:10. > :50:14.operating income both -- 52 paedophiles operating in Lambeth.

:50:15. > :50:18.You will give us some more of the evidence you have. All of this is

:50:19. > :50:25.pretty central to the upcoming institutional child abuse enquiry

:50:26. > :50:29.which is going to start next year. The Lambeth allegations are one part

:50:30. > :50:34.of that. You will hear a lot more about this in the years to come.

:50:35. > :50:36.Premier League Champions Leicester City play their first ever

:50:37. > :50:48.They will take on Club Bruges in Belgium in their first group match.

:50:49. > :50:50.It hasn't been an amazing start to the season

:50:51. > :50:52.for Leicester, though - they're 16th in the Premier League,

:50:53. > :50:54.having only won one of their last four games.

:50:55. > :50:57.Well, last season, we followed two Leicester fans as their dreams came

:50:58. > :51:00.true and their team beat the odds to do what no one thought possible.

:51:01. > :51:03.Let's talk to them now as they travel out for tonight's

:51:04. > :51:05.match - the lovely Sandra Fixter

:51:06. > :51:18.Absolutely excited, we are over the moon. Take one step back. You are

:51:19. > :51:25.trying to hear me, that's why. A perfect shot. Whenever I talk to

:51:26. > :51:28.you, you are always on top of the world, irrespective of whether

:51:29. > :51:37.Leicester City have won, lost or drawn. Do you worry about the start

:51:38. > :51:40.to the season? Not at all. It is a totally different competition, the

:51:41. > :51:45.Champions League. We won the league, we have done it, who cares about

:51:46. > :51:52.this season. We will stay up. Let's have a European tour. I am

:51:53. > :51:57.absolutely so excited. I will be happy when I get off this train and

:51:58. > :52:03.I know where I am going. The bubble is still blowing. People say the

:52:04. > :52:07.bubble will burst, but it will not, because we are on a European tour.

:52:08. > :52:09.Leicester City are India rep, playing with the big boys. Let's

:52:10. > :52:25.hope it lasts. Good luck. Let's talk about the latest

:52:26. > :52:26.unemployment figures, it has dropped again, to 1.6 million, between May

:52:27. > :52:39.and July. They are very good figures. They

:52:40. > :52:43.span the period of the referendum, so it is too early to say what

:52:44. > :52:49.effect it might have, but what I would pick out are not just on

:52:50. > :52:53.implement generally coming down, but we have more women at work than ever

:52:54. > :52:58.before, which is pleasing, and at the same time wages are still rising

:52:59. > :53:03.faster than inflation. The more people we have in work, on average,

:53:04. > :53:07.they will feel better off as a result of their wage rises. That has

:53:08. > :53:14.been a problem for a lot of people for many years. What happened to

:53:15. > :53:17.those predictions that said that unemployment would rise if there was

:53:18. > :53:24.a vote to leave the EU? You agreed with some of those predictions.

:53:25. > :53:27.These figures cover May to July, so the referendum falls in the middle

:53:28. > :53:33.of that. It is too early to be definitive. What has happened since,

:53:34. > :53:39.the Government and the Bank of England are working very hard to

:53:40. > :53:45.make sure that we don't suffer from any uncertainty that might cause a

:53:46. > :53:50.slowdown in investment, which would have a knock-on effect on jobs, so

:53:51. > :53:55.we are working hard not just to get the best deal possible, but also to

:53:56. > :54:00.make sure that in between now and when we finalise a deal, the British

:54:01. > :54:05.economy can continue with the strong growth and the growth of job that we

:54:06. > :54:10.have seen over the past few years. You are expecting me to ask about

:54:11. > :54:12.Concentrix, hundreds of mistakes on half of HMRC, stopping credits for

:54:13. > :54:18.some of the lowest income families in the country. They say people in

:54:19. > :54:24.relationships with dead pensioners, their brother-in-law, their

:54:25. > :54:33.grandmother, how do you respond? As you have seen, HMRC has acted

:54:34. > :54:39.decisively. I am sure they were correct to do so. Clearly, anyone

:54:40. > :54:47.who is dealing with people who are claiming benefits needs to be

:54:48. > :54:54.sensitive to their needs as well as enforcing the rules. It is what we

:54:55. > :54:58.ask of our own suppliers at the DWP, Concentrix were working for a

:54:59. > :55:02.different arm of Government, HMRC, but they will demand the same high

:55:03. > :55:05.standards of their suppliers. What would you advise these people to do

:55:06. > :55:12.who suddenly find themselves with very little money because their tax

:55:13. > :55:15.credits have been stopped? There is an appeal system which they should

:55:16. > :55:20.go to straightaway, they should contact HMRC. How should they

:55:21. > :55:30.survive in the meantime? The faster they can get... If they are entitled

:55:31. > :55:35.to the credits, they should ensure as fast as possible that they

:55:36. > :55:39.receive them. It is clear that HMRC is very aware of these problems, so

:55:40. > :55:44.I am sure they are acting to make sure that nobody is not given

:55:45. > :55:51.benefits for a long period to which they are entitled. The approach from

:55:52. > :55:58.the outsourced firm, you said they should be sensitive, it is clear

:55:59. > :56:00.they have not been. Employed by HMRC, a Government department,

:56:01. > :56:06.having a detrimental impact on families' lives. It does not sound

:56:07. > :56:10.like a Government that wants to serve everyone, not just the

:56:11. > :56:18.privileged few. That is not fair. There have been failures here in one

:56:19. > :56:29.area of one contractor working for HMRC. But the benefits given out by

:56:30. > :56:36.my own department, we deal with 22 million people at any time, if you

:56:37. > :56:39.include pensioners, and every so often people will challenge their

:56:40. > :56:43.benefit payments, but we get benefits out competently and

:56:44. > :56:50.regularly to people, and in the overwhelming majority of cases that

:56:51. > :56:53.system works well. People will always challenge individual

:56:54. > :56:58.decisions, but there is a process to appeal against that, so broadly

:56:59. > :57:03.speaking the system works very well. Of course there are problems, as

:57:04. > :57:06.there have been with Concentrix. HMRC has acted decisively to put

:57:07. > :57:14.this problem at an end. Let's get the latest

:57:15. > :57:19.weather update with Carol. Will it be baking in part of the

:57:20. > :57:25.country again today? It is. Today we could be looking at

:57:26. > :57:40.32 across parts of the south-east. Where we had all of the cloud and

:57:41. > :57:46.rain, that is where we did see the lower temperatures. If we look at

:57:47. > :57:51.what we are looking at today, some lovely pictures from Cumbria. Lovely

:57:52. > :57:57.sunrise. It was not like this everywhere. In East Anglia, quite a

:57:58. > :58:01.bit of mist and fog lapping in from the North Sea. This was a lovely

:58:02. > :58:09.picture from earlier of County Durham. You can see what I mean. All

:58:10. > :58:12.of this low cloud and mist and fog will slowly start to retreat back

:58:13. > :58:17.towards the coast, but it will suppress the temperatures.

:58:18. > :58:21.Meanwhile, the patchy mist and fog has lifted, looking at a lot of

:58:22. > :58:26.sunshine. Where it was so wet yesterday, things drying up. But

:58:27. > :58:28.there is the risk of the odd isolated thunderstorm across North

:58:29. > :58:35.Wales, the North Midlands and North West England. You can see why. We

:58:36. > :58:41.also have some dry weather across Scotland, especially in the West. It

:58:42. > :58:50.pushes off out into the Hebrides. Across Northern Ireland, sunshine.

:58:51. > :58:55.Still the temperatures suppressed. One of the sunshine as we move

:58:56. > :59:00.further south. Norfolk, Cambridgeshire, heading towards

:59:01. > :59:05.London, we could hit 32. Through this evening and overnight, we watch

:59:06. > :59:10.the low cloud, some sea fog, drift further inland, drifting towards the

:59:11. > :59:13.Midlands. There will be clear skies, and the rain across Scotland pushing

:59:14. > :59:24.into the Atlantic. It will be a muggy night. That is how we start

:59:25. > :59:28.tomorrow, cloudy, murky. All of the low cloud in eastern and Central

:59:29. > :59:36.parts. Through the day, it will slowly pushed back towards the

:59:37. > :59:40.coastline. The cloud. To break up. You can see how the warmth spread

:59:41. > :59:45.further north. Through the afternoon, the risk of showers,

:59:46. > :59:47.which could be thundery, across central and southern England.

:59:48. > :59:51.Heading down towards the West Country. Overnight, Thursday into

:59:52. > :59:57.Friday, the showers will be rejuvenated, we will see a band of

:59:58. > :00:02.rain coming in, courtesy of the weather front, as it moves west to

:00:03. > :00:07.east. It will cut off the hot air coming up from the continent, and

:00:08. > :00:12.replace it with Atlantic conditions. That is a fresher condition for us

:00:13. > :00:16.to have our weather from. We start off on a sticky note on Friday

:00:17. > :00:20.before the weather front clears away from the south-east. Behind it,

:00:21. > :00:23.brighter skies, a few showers. The temperatures are where they should

:00:24. > :00:26.be at this stage in September. Hello, it's Wednesday, it's 10am,

:00:27. > :00:28.I'm Victoria Derbyshire, In the last few minutes the Work

:00:29. > :00:36.and Pensions Secretary has told this programme HMRC has acted decisively

:00:37. > :00:39.in cancelling the contract of the US firm accused of wrongly stopping tax

:00:40. > :00:52.credits of hundreds of people. Well, as you have seen HMRC has

:00:53. > :00:59.acted pretty decisively in this and I'm sure they were correct to do so

:01:00. > :01:06.and clearly anyone who is dealing with people who are claiming

:01:07. > :01:08.benefits needs to be sensitive to their needs as well as obviously

:01:09. > :01:10.enforcing the rules. It follows our exclusive story

:01:11. > :01:13.yesterday which revealed Concentrix has been accused of wrongly stopping

:01:14. > :01:15.tax credits by hundreds of you. Her Majesty's Revenue

:01:16. > :01:18.and Customs have now said Serious questions remain as to why

:01:19. > :01:24.this company was given the contract in the first place when it clearly

:01:25. > :01:27.can't run a basic post room or operate their

:01:28. > :01:29.telephony standards. As we've heard, people are waiting

:01:30. > :01:31.on the phone for upwards Also on the programme,

:01:32. > :01:50.confidential medical files of US Olympic athletes,

:01:51. > :01:52.including gymnast Simone Biles and tennis stars Serena

:01:53. > :01:54.and Venus Williams, have been leaked Plus, in a wide-ranging interview,

:01:55. > :02:03.one of Britain's best-loved actors, Julie Walters, talks to us

:02:04. > :02:05.about her dear friend Victoria Wood, what she thinks of Hollywood,

:02:06. > :02:09.roles for older women, her views on Labour

:02:10. > :02:12.leader Jeremy Corbyn, plus she gives us her verdict

:02:13. > :02:15.on Prime Minister Theresa May's Do you think Hollywood has got

:02:16. > :02:20.better when it comes No, I don't think they're very good

:02:21. > :02:26.with roles for women, are they? I know if I go out there,

:02:27. > :02:29.I'd look like a freak, Yes, that is good.

:02:30. > :02:44.I don't want to do that. Here's Joanna in the BBC Newsroom

:02:45. > :02:48.with a summary of today's news. Unemployment fell slightly

:02:49. > :02:52.between May and July following the UK's vote

:02:53. > :02:56.to leave the EU. The number of people without jobs

:02:57. > :02:59.and looking for work fell The figures released by the Office

:03:00. > :03:02.for National Statistics show the unemployment rate was 4.9% -

:03:03. > :03:05.that's down from 5.6% Average weekly earnings also

:03:06. > :03:20.increased by around 2.3%. Dame Green said the Government acted

:03:21. > :03:24.decisively in ending a contract with the private company, Concentrix to

:03:25. > :03:28.manage tax credits, fraud and over payment. The decision came hours

:03:29. > :03:33.after this programme exposed the plight of hundreds of claimants who

:03:34. > :03:38.had their payments wrongly stopped. 150 members of HMRC staff are to be

:03:39. > :03:41.deployed to deal with the issues. One MP spoke to this programme about

:03:42. > :03:44.the problems caused. Serious questions remain as to why

:03:45. > :03:47.this company was given the contract in the first place when it clearly

:03:48. > :03:50.can't run a basic post room or operate their

:03:51. > :03:51.telephony standards. As we've heard, people are waiting

:03:52. > :03:54.on the phone for upwards A group of MPs has strongly

:03:55. > :04:05.criticised Britain's military The Foreign Affairs Committee report

:04:06. > :04:13.accuses David Cameron of pursuing an "opportunist policy of regime

:04:14. > :04:15.change" by deciding to remove It said the military action had led

:04:16. > :04:19.to the current instability in the country, but the Foreign Office

:04:20. > :04:21.said the intervention had The World Anti-Doping Agency says

:04:22. > :04:25.Russian hackers have breached its database and published

:04:26. > :04:27.confidential records of four One of them is tennis

:04:28. > :04:31.star Serena Williams. Wada said a Russian cyber espionage

:04:32. > :04:34.group was trying to undermine Moscow has strongly

:04:35. > :04:48.denied any involvement. The president of the European

:04:49. > :04:50.Commission, Jean-Claude Juncker, has said that the European Union

:04:51. > :04:53.respects, and at the same time, regrets the British

:04:54. > :04:55.decision to leave the bloc. He was delivering his first State

:04:56. > :04:57.of the Union address Mr Juncker warned that there

:04:58. > :05:01.could be no access to the European single market without the free

:05:02. > :05:03.movement of people. He also called for the formal

:05:04. > :05:06.mechanism for Britain's exit to be That's a summary of

:05:07. > :05:20.the latest BBC News. We have had e-mails from people who

:05:21. > :05:26.say they have worked previously for Concentrix. Chester, sorry, this is

:05:27. > :05:31.not from someone who worked from them. This is from someone who says

:05:32. > :05:36.they are on the phone to HMRC, they say they can't do anything yet and

:05:37. > :05:42.are waiting to see what they can do. This e-mailer says, "Thank you for

:05:43. > :05:47.exposing this. I worked for Concentrix for a few months and I

:05:48. > :05:52.felt I had no choice, but leave. It is a blessing this contract has been

:05:53. > :05:55.removed, however I would not want employees on lower levels to be

:05:56. > :06:01.blamed as we had little choice in the matter." This is from Dermot,

:06:02. > :06:03."I'm not surprised by what's going on. Staff are under pressure to try

:06:04. > :06:06.and catch people out." Do get in touch with us

:06:07. > :06:08.throughout the morning. Use the hashtag Victoria Live

:06:09. > :06:11.and if you text, you will be charged Lots to talk about athletics-wise

:06:12. > :06:24.this morning, with the Paralympics in full swing and Para GB performing

:06:25. > :06:27.well and, of course, news To discuss it all, GB's 400m

:06:28. > :06:30.European champion, Martyn Rooney

:06:31. > :06:40.is with me. I might have introduced you as the

:06:41. > :06:44.2008 Olympic four by 400 meters relay bronze medallist because eight

:06:45. > :06:47.years after the fact it seems that the Russian quartet have been

:06:48. > :06:52.disqualified so you've got your moment now? Yeah. So I think we have

:06:53. > :06:59.been upgraded from fourth to bronze, but until I get that medal around my

:07:00. > :07:05.neck I'm not counting my chickens. Are you angry that your moment on

:07:06. > :07:09.the podium has been snatched away? We were disappointed a the time. We

:07:10. > :07:13.knew something wasn't right and it is tough to go through that kind of

:07:14. > :07:18.bitter stage, but we're all grown men. We've moved on and hopefully

:07:19. > :07:24.next year in London 2017 we will get the opportunity to go on the podium

:07:25. > :07:32.there and celebrate in front of our home crowd. This doping scandal

:07:33. > :07:36.seems to run on and run and the latest news is confidential medical

:07:37. > :07:40.files have been leaked revealing banned substances that they take,

:07:41. > :07:43.but are allowed to take because of therapeutic reasons. What's your

:07:44. > :07:48.reaction? Do you think the system has been exploited? To be honest, it

:07:49. > :07:55.is something that actually I don't know enough about, but I think what

:07:56. > :08:03.I have seen of it, it's, the individual cases are very different.

:08:04. > :08:09.Athletes are taking banned substances and they're banned

:08:10. > :08:15.because Wada feel that they can give performance-enhancing results. So

:08:16. > :08:20.hopefully if athletes are using it for the right reasons, if they have

:08:21. > :08:23.a medical reason, there is no reason why they shouldn't take it. It is up

:08:24. > :08:27.to the athletes to prove they have a reason to take it and I'm sure they

:08:28. > :08:31.will have the right reasons and hopefully it is all backed up.

:08:32. > :08:36.Another issue, these medical files which have been hacked and released

:08:37. > :08:40.are confidential. Are you worried that your personal details could be

:08:41. > :08:46.thrown out there? I'm not worried, but I would be worried if you are a

:08:47. > :08:50.member of the public and someone starts spouting your medical

:08:51. > :08:54.business. It is tough for the athletes who had their medication

:08:55. > :08:59.shown to the public, but it is something that hopefully Wada and

:09:00. > :09:05.IAAF and all those people involved can sort out. Let's talk about more

:09:06. > :09:09.positively things. The Paralympics are in team and the track and field

:09:10. > :09:13.team doing very good. What do you make of their success? It is

:09:14. > :09:20.incredible. It is testament to the hard work they have put in, guys

:09:21. > :09:30.like Libby Clegg and Chris Clarke, you have not Richard Whitehead,

:09:31. > :09:34.David Weir, David Weir is an am dos dor for the sport and Johnny, he

:09:35. > :09:37.made a change in his coaching set-up and it is working really well. He is

:09:38. > :09:41.running fast times. It is a credit to them. It is brilliant that we've

:09:42. > :09:47.got the brilliant athletes coming and hopefully next year, we will see

:09:48. > :09:51.London World Championships, we have the Paralympics and the Olympic

:09:52. > :09:55.athletes competing in Britain. Speaking of London, the World

:09:56. > :09:59.Athletics Championships in London. Now, you admitted in Rio, you didn't

:10:00. > :10:03.perform quite as you expected. I won't repeat the word you used

:10:04. > :10:07.because I won't be on air anymore. But do you feel like you have a

:10:08. > :10:14.point to prove in London? Definitely. Rio didn't go too well

:10:15. > :10:21.for me. Maybe I was a bit too honest in my interview, London is an

:10:22. > :10:25.opportunity for athletes who had a great Olympics to cap tealise and

:10:26. > :10:29.athletes who hadn't a great Games to come and do better. London puts on

:10:30. > :10:33.the best Games. We know in 2012 we had an incredible experience and I'm

:10:34. > :10:40.sure next year, it will be even better. Martyn, thank you. The next

:10:41. > :10:45.big athletics meeting will be in London next summer at the World

:10:46. > :10:50.Athletics Championships. Parliamentary Committee found that

:10:51. > :10:55.the former News of the World editor and former legal manager Tom Crone

:10:56. > :10:59.are in contempt of the House of Commons over evidence they gave

:11:00. > :11:04.about the phone hacking scandal. Parliamentary Committee saying that

:11:05. > :11:07.former News of the World editor and a former legal manager in contempt

:11:08. > :11:09.of the House of Commons over evidence they gave about the phone

:11:10. > :11:19.hacking scandal. The US firm accused of wrongly

:11:20. > :11:22.stopping tax credits of hundreds of people will carry on working

:11:23. > :11:25.for HMRC until May next year - despite hundreds of

:11:26. > :11:28.complaints against them. Concentrix will continue the work

:11:29. > :11:31.until May next year despite the complaints against them. Yesterday

:11:32. > :11:35.on this programme we reveal the scale of the complaints against HMRC

:11:36. > :11:39.hearing from people who say their credits have been wrongly stopped

:11:40. > :11:44.costing them hundreds and in some cases, thousands of pounds. Hours

:11:45. > :11:48.after that exclusive story HMRC announced they wouldn't be renewing

:11:49. > :11:50.Concentrix's contract. Here is what the Work Work and Pensions Secretary

:11:51. > :12:02.Damian Green told us before 10am. HMRC has acted pretty decisively in

:12:03. > :12:10.this and I'm sure they were correct to do so and clearly anyone who is

:12:11. > :12:15.dealing with people who are claiming benefits needs to be sensitive to

:12:16. > :12:20.their needs as well as obviously enforcing the rules. It is what we

:12:21. > :12:24.ask of our own suppliers at the DWP, Concentrix were working for a

:12:25. > :12:27.different arm of Government, but they will obviously demand the same

:12:28. > :12:39.high standards of their suppliers. We've asked Concentrix to talk to

:12:40. > :12:46.us, but they have turned us down. So let's talk now to three women

:12:47. > :12:59.who've had their tax credits wrongly Sarah Bailey is from Stoke

:13:00. > :13:05.on Trent, Diane McNamara is from Bristol and Sandie Beavers

:13:06. > :13:11.is from Fleetwood. Tell our audience what you have had

:13:12. > :13:15.to do because money is so tight? I have had to quit my job because

:13:16. > :13:19.where I work is in the middle of nowhere, I can't afford fuel and I

:13:20. > :13:24.can't afford my car insurance, unfortunately I have had to hand in

:13:25. > :13:28.my notice and now I can't work. That's unbelievable, isn't it?

:13:29. > :13:33.How do you feel about it? It is devastating. I'm really upset about

:13:34. > :13:37.it because I really enjoyed working. I haven't had a job for a couple of

:13:38. > :13:44.years bringing up my daughter and I was able to get back into work. I

:13:45. > :13:49.was financially stable and now I feel like I have gone to work and

:13:50. > :13:52.now I have had to give up my job basically of what happened because I

:13:53. > :13:57.have got no money whatsoever to support me and my child. Diane, you

:13:58. > :14:02.work 30 hours a week in a care home. Why did Concentrix suddenly say you

:14:03. > :14:06.couldn't continue receiving ?377 a month? Because they said that they

:14:07. > :14:11.had evidence that I had a partner living with me. And do you? No. What

:14:12. > :14:17.was their evidence then? I don't know. They haven't told me, but when

:14:18. > :14:21.they rang me after me trying to contact them for three days they

:14:22. > :14:23.told me they had the name of the person that was supposed to be

:14:24. > :14:28.living with me and when I asked them if they could tell me who it was and

:14:29. > :14:35.they said yes, it was actually my female next door neighbour. How did

:14:36. > :14:38.she react when she found out that you were meant to be in a

:14:39. > :14:42.relationship with her? She was very upset. They won't talk to me. I have

:14:43. > :14:45.tried to ring them for two days and I can't get hold of them. I don't

:14:46. > :14:49.know how they came to this conclusion. The tax credits people

:14:50. > :14:53.are very nice when I speak to them, but they cannot help you at all.

:14:54. > :14:57.They cannot get in contact with Concentrix at all by e-mail or

:14:58. > :15:03.telephone. So I don't know what's happening to my money at the moment.

:15:04. > :15:07.Right. Sandie, hello. Congratulations on your little boy

:15:08. > :15:11.in the background. You're in Fleetwood and you have got two boys

:15:12. > :15:14.and a girl and Concentrix thought you too were in a relationship. When

:15:15. > :15:16.you asked them who you were supposed to be in a relationship with, what

:15:17. > :15:20.did they tell you? They said it was with my

:15:21. > :15:31.six-year-old son. When you chug down the phone at

:15:32. > :15:36.them, how did they respond? They put me on hold and wanted to look at the

:15:37. > :15:45.records, which they then told me that they can see it on record that

:15:46. > :15:52.I have a claim for my son, Harvey. You are down ?117 a week and HMRC

:15:53. > :16:01.say you owe them ?2500. How is that affecting you? It is not just ?2500,

:16:02. > :16:06.there is another sum of 6400 as well, which they say I owe. They

:16:07. > :16:13.also want me to pay back by the 27th of the 11th 2016, which is totally

:16:14. > :16:18.impossible. Absolutely. What do you think about the fact that HMRC will

:16:19. > :16:25.not renew this company's contract? It is disgusting that they think

:16:26. > :16:31.that everything about it should be dealt with... Is it any consolation

:16:32. > :16:39.that Concentrix will not have their contract renewed? Not really. I just

:16:40. > :16:46.hope they will get everybody sorted in this position. And not take

:16:47. > :16:54.anybody else on, because I cannot deal with it. Really appreciate you

:16:55. > :16:56.coming on the programme. Let's hope you get your claims reinstated as

:16:57. > :17:06.soon as possible. I know you will keep getting in

:17:07. > :17:10.touch on that issue, please do. Next week, Julie Walters is back

:17:11. > :17:13.on TV in a new four-part drama She plays the wife of a well-loved

:17:14. > :17:16.comedian who's accused She's been telling me about why

:17:17. > :17:20.she was drawn to the role, and in a wide-ranging interview also

:17:21. > :17:23.talks in-depth about the death of her dear friend Victoria Wood,

:17:24. > :17:27.she says she'd be regarded as a "freak" in Hollywood

:17:28. > :17:30.because she hasn't had cosmetic surgery, and she gives her views

:17:31. > :17:34.on Jeremy Corbyn, the Labour leader, Here she is, firstly talking

:17:35. > :17:39.about the part she plays in National Treasure,

:17:40. > :17:43.which starts on Channel 4 next week. Well, National Treasure's

:17:44. > :17:47.about a celebrity. He's a quiz-show host/comedian,

:17:48. > :17:53.who is arrested on suspicion She's a great character,

:17:54. > :18:02.in that I haven't played I was brought up a Catholic,

:18:03. > :18:22.so I found all of that interesting. And it's how this event impacts

:18:23. > :18:32.on the family and others involved. My name is DI Palmer,

:18:33. > :18:40.this is DS Georgeson. We're here for a word

:18:41. > :18:42.with your husband. There's been an allegation

:18:43. > :18:45.of rape made against you. This is the warrant

:18:46. > :18:47.for a search of your premises. Are you interested in the fact

:18:48. > :19:06.that she is sticking And we've seen that in the real

:19:07. > :19:11.world as well, haven't we? It's been a significant

:19:12. > :19:16.part of current affairs over the last few years,

:19:17. > :19:19.and your eye always goes to the wife You think, what is happening

:19:20. > :19:28.in her world, and in her head? For Marie, the character

:19:29. > :19:30.I play, it's about faith. It's about her Catholic faith

:19:31. > :19:37.and about her faith in her husband and in the family and their

:19:38. > :19:44.history and all of that. So I just find that really

:19:45. > :19:45.interesting. And, of course, the other side

:19:46. > :19:51.of the coin, about doubt. The first episode really

:19:52. > :19:54.is about... He's been unfaithful

:19:55. > :19:59.throughout their marriage. But she's always said,

:20:00. > :20:04."You've got to be honest about it." As she says in the first episode,

:20:05. > :20:12.this is something else. They didn't tidy up

:20:13. > :20:20.after themselves. They tried to, but they didn't

:20:21. > :20:23.do a very good job. I wasn't sure, because you

:20:24. > :20:25.had your lunch... They took my computer

:20:26. > :20:28.as well as yours. We could turn it into a

:20:29. > :20:50.spring clean. Couldn't you get the laptop

:20:51. > :20:56.open quick enough? For me, playing the four episodes,

:20:57. > :21:04.it's about the various phases From a viewer's point of view,

:21:05. > :21:12.the climax is this high-profile celebrity, Paul Finchley,

:21:13. > :21:17.this national treasure, As a viewer, you find out that,

:21:18. > :21:22.as you say, he's got flaws. He's not a particularly nice man

:21:23. > :21:25.sometimes, and he hasn't been to his wife, but you never know,

:21:26. > :21:29.presumably until the end, I don't know what the outcome

:21:30. > :21:31.is, whether this man And that's why you're on a knife

:21:32. > :21:37.edge with it. There are times when you think

:21:38. > :21:40.he must be, and there are times And Marie, who I play,

:21:41. > :21:46.she's a bit like the audience. They see things through her eyes

:21:47. > :21:49.a bit, because she's And gradually, she's trying

:21:50. > :21:55.to solve it herself. She becomes quite forensic

:21:56. > :21:59.about his behaviour It's about the emotional

:22:00. > :22:10.stuff between everyone. If I'm innocent,

:22:11. > :22:18.I would say I'm innocent. Not going to be cheap,

:22:19. > :22:26.this, you know. Well, we spend whatever

:22:27. > :22:28.it takes to get I know I've not treated

:22:29. > :22:39.you well at times. As you say, it's the

:22:40. > :22:49.story of our times. Do you think there might be a bit

:22:50. > :22:53.of criticism, because it is such intense real-life content

:22:54. > :23:00.being turned into entertainment? And you would never make dramas

:23:01. > :23:05.about anything if you thought It's not trying to give any kind

:23:06. > :23:12.of message, and certainly It gets people debating how a lot

:23:13. > :23:25.of people are accused who haven't done anything

:23:26. > :23:32.and how appalling that is. That's the issue of anonymity

:23:33. > :23:36.which comes up in it. Paul Finchley, played

:23:37. > :23:38.by Robbie Coltrane, talks about whether he should have been

:23:39. > :23:42.kept out of the media spotlight until and unless he's charged,

:23:43. > :23:45.which has also been Cliff Richard, Paul Gambaccini,

:23:46. > :23:50.they were never charged, yet their names were dragged

:23:51. > :23:53.through the press. It's absolutely awful,

:23:54. > :23:55.of course, for people who've never done anything,

:23:56. > :23:57.because there's always that feeling, even if they're let off

:23:58. > :24:01.and there's no charge, they will always have that thing,

:24:02. > :24:08.that aura of, "Well, did he? But on the other hand,

:24:09. > :24:15.someone's name going out into the media does give other

:24:16. > :24:20.victims the strength and the courage to come forward,

:24:21. > :24:23.and I guess in the end, You've played intense roles before,

:24:24. > :24:33.but are you able to leave it behind But if something has been very

:24:34. > :24:44.upsetting that day, if the scene has been upsetting and there are one

:24:45. > :24:48.or two scenes where she is very upset, I realise that my sleep

:24:49. > :24:51.is disturbed that night and things like that,

:24:52. > :24:54.and I have weird dreams about cameras being in the room

:24:55. > :24:58.and I've got no clothes on, I suppose it's about

:24:59. > :25:03.exposing yourself. Generally, I'm able to go home,

:25:04. > :25:09.read, go to sleep and it's OK. You've worked with Robbie Coltrane

:25:10. > :25:12.before, in the Harry Potter films. But I read that you didn't do

:25:13. > :25:19.much filming together, In Potter, we just did a couple

:25:20. > :25:29.of scenes over ten years. It would be the other Hagrid,

:25:30. > :25:31.the massive person, And when I was asked if I wanted

:25:32. > :25:40.to do it and I saw his name was on it, I thought,

:25:41. > :25:43."I've got to do that, And we managed to have

:25:44. > :25:47.fun, although it's not Do you now turn down more things

:25:48. > :25:59.than you say yes to? I value my home life,

:26:00. > :26:08.and I've done such a lot of it. I often look at stuff and think,

:26:09. > :26:12."I would like to watch it, So what is it that you are drawn

:26:13. > :26:21.to when you read a script now? The character was an

:26:22. > :26:30.unusual character. The script was interesting

:26:31. > :26:33.and it's very topical. Then I heard that they wanted

:26:34. > :26:37.to get Andrea Riseborough, and she is one of...if not

:26:38. > :26:41.the favourite actress. For most of us,

:26:42. > :26:51.it was a huge shock. And people felt really

:26:52. > :26:55.close to her even though You actually were close

:26:56. > :26:58.to her, which must have And the fact that it's in the public

:26:59. > :27:06.domain as well makes I couldn't respond to it

:27:07. > :27:12.much at the beginning, even though we all knew

:27:13. > :27:18.that it was probably close, Death is anyway, but it was a huge

:27:19. > :27:23.shock, and I found I couldn't I felt hugely anxious,

:27:24. > :27:31.a massive anxiety about it. And then when I was able

:27:32. > :27:35.to relax and see my husband, I thought about her just today,

:27:36. > :27:44.I can't think what brought it up, when we were in

:27:45. > :27:48.the taxi coming here. Chrissy, who does my make-up,

:27:49. > :27:54.was very close to her. I think everyone goes through that

:27:55. > :28:00.thing with grief where they go, She looked, before she got ill,

:28:01. > :28:16.she looked fantastic. You may not want to answer this,

:28:17. > :28:25.and that's fine - could she rationalise

:28:26. > :28:31.the diagnosis? I don't want to say

:28:32. > :28:36.anything else. People are going to enjoy

:28:37. > :28:44.her work and your work Bren, can you sponsor

:28:45. > :28:56.me for landmines? Didn't realise I was

:28:57. > :29:04.popping into hunk heaven. She wasn't as chipper as she seemed

:29:05. > :29:13.away from the footlights. Mary, I called her, and I think

:29:14. > :29:16.she liked it. She tried to give me a condo

:29:17. > :29:20.in Salt Lake City after she had that I said, "Mary, I love you,

:29:21. > :29:25.but I'm too outspoken. A lot of what the Mormons do,

:29:26. > :29:33.I can't swallow it." So many people in the streets come

:29:34. > :29:35.up. Not just since her death,

:29:36. > :29:44.but before that as well. "When are you going to work

:29:45. > :29:48.with her again?" Her brother wants a statue to be

:29:49. > :29:57.erected in Bury, where she obviously went to school, a statue

:29:58. > :30:04.of her sitting at a piano. Somehow, a statue doesn't

:30:05. > :30:17.seem enough, does it? Her work is the thing,

:30:18. > :30:19.isn't it? It's her work that, as you say,

:30:20. > :30:23.is the legacy and stimulates everybody's memories

:30:24. > :30:33.of her and keeps her alive. Are you not

:30:34. > :30:41.otherwise thingybob? OK,

:30:42. > :30:45.then. Before you met Victoria,

:30:46. > :30:53.which was mid-'70s, Before that, you were part

:30:54. > :30:58.of a generation of working-class actors who graduated

:30:59. > :31:00.from the Everyman in Liverpool, You, Pete Postlethwaite,

:31:01. > :31:07.Bill Nighy. And now, as you know,

:31:08. > :31:10.Eddie Redmayne, Damian Lewis, Dominic West, Tom Hiddleston,

:31:11. > :31:14.they all went to Eton. It's not the fact that they

:31:15. > :31:30.are doing brilliantly, it's the fact that it's hard

:31:31. > :31:35.for working-class kids. In my day, we had

:31:36. > :31:40.subsidised theatre. These days, you can't get a grant

:31:41. > :31:46.for drama school at all. So where is the next

:31:47. > :31:48.generation of working-class Presumably, they won't come

:31:49. > :31:54.through drama school. I was lucky to be

:31:55. > :32:03.on the wave of the... Michael Caine, Tom Courtenay,

:32:04. > :32:05.Albert Finney all started Then in the '70s, we really

:32:06. > :32:10.cashed in on that. It was really not good

:32:11. > :32:13.to have a middle-class accent. You would hear posh people

:32:14. > :32:18.tryin' a talk like that so that they would be accepted,

:32:19. > :32:20.because it wasn't trendy. There was a feeling before that

:32:21. > :32:31.that you had to get rid Do you think Hollywood

:32:32. > :32:37.has got better, or not, when it comes to roles for

:32:38. > :32:41.older women? I don't think they're good

:32:42. > :32:45.with roles for women, are they? Meryl Streep is an exception,

:32:46. > :32:51.isn't she? And Julianne Moore,

:32:52. > :32:54.people like that. She's not that old, Julianne Moore,

:32:55. > :32:56.but she's 50-odd. I've just worked with

:32:57. > :32:58.wonderful Annette Bening. Annette Bening doesn't look

:32:59. > :33:06.like she's had anything done to her face, and that's

:33:07. > :33:10.unusual in Hollywood. If I went there, I'd look

:33:11. > :33:12.like a freak. So I suppose it's got better

:33:13. > :33:25.a bit, yes. That's very true, and I'm not

:33:26. > :33:36.sure that is changing. I read that the highest-paid top ten

:33:37. > :33:40.men in Hollywood are paid twice I suppose they do a lot of those

:33:41. > :33:46.big blockbuster things, violent things that must bring

:33:47. > :33:54.in money all around the world, whereas the women tend to do more

:33:55. > :33:57.interesting things that Can I ask you about the Labour

:33:58. > :34:00.Party? And whether you're a Jeremy Corbyn

:34:01. > :34:05.woman or an Owen Smith woman? We find out the new leader a week

:34:06. > :34:08.on Saturday. His speech when he launched his

:34:09. > :34:20.campaign was fantastic. You know, he was sort

:34:21. > :34:29.of absent at the Brexit. I know people say he did loads

:34:30. > :34:32.of speeches, but I was watching and I wasn't aware of him

:34:33. > :34:34.making any speeches. And Owen Smith, I'm

:34:35. > :34:38.not sure about him. So I don't know how

:34:39. > :34:41.I feel about that. What do you think about

:34:42. > :34:51.Theresa May as Prime Minister? Better than what they could have

:34:52. > :34:52.had. Better

:34:53. > :34:54.than... I don't agree with grammar schools,

:34:55. > :35:10.even though I did benefit Lots of people suffered

:35:11. > :35:14.because they failed their 11-plus, the scourge of failing,

:35:15. > :35:16.and the pressure. It would be all middle-class kids,

:35:17. > :35:22.parents tutoring them into a nice grammar school where they didn't

:35:23. > :35:30.have to pay any fees. But what I feel about Theresa May

:35:31. > :35:34.is that she's a good woman. I do think she comes

:35:35. > :35:37.from a good heart. She does genuinely think she's going

:35:38. > :35:40.to give working-class kids a chance. But I don't think it

:35:41. > :35:46.will result in that. Finally, we added up

:35:47. > :35:48.all your awards over So it's six Baftas, two Emmys,

:35:49. > :35:58.an Olivier, Golden Globe, various RTSs, various Empires

:35:59. > :36:03.and countless others. What's wrong with the Oscars

:36:04. > :36:08.committee? I haven't done anything that they

:36:09. > :36:11.would give me an Oscar for! You do feel like you've won

:36:12. > :36:22.something in the States when you're People say congratulations

:36:23. > :36:26.to you afterwards. And you think, "Well,

:36:27. > :36:29.I didn't get it." And thank you for

:36:30. > :36:38.starring in our series. I had to dig deep,

:36:39. > :36:40.because for a whole minute I want to be proven innocent,

:36:41. > :36:54.and the likes of Rolf and Stuart and Jimmy,

:36:55. > :36:56.I want them caught. But the police argue that

:36:57. > :37:07.by publicising names, it encourages other women

:37:08. > :37:09.who may also have been That was crucial in

:37:10. > :37:14.the cases of Rolf Harris, We don't know the details

:37:15. > :37:18.of your case... But the question is what the law

:37:19. > :37:24.should be doing, protecting possible victims or protecting

:37:25. > :37:25.possible perpetrators? And National Treasure starts

:37:26. > :37:57.on Channel 4 on Tuesday, Am I allowed to say that? I love

:37:58. > :38:01.that woman. Clare says, "A lovely interview with Julie Walters."

:38:02. > :38:09.Tomorrow says, "Julie Walters is a brilliant actress." Lisa, Thomas,

:38:10. > :38:17."Watching the great Julie walers talk about Victoria Wood brings a

:38:18. > :38:24.tear to my eye." It goes on, Julie Walters a true British icon,

:38:25. > :38:27.inspired so many and proved that working people can shine. Thank you

:38:28. > :38:30.very much for those. If you want to watch the whole thing again, you're

:38:31. > :38:37.welcome to. Just go to our programme page.

:38:38. > :38:41.Let's bring you a little more on HMRCs decision to end a contract

:38:42. > :38:43.with the private company Concentrix after this programme revealed

:38:44. > :38:45.hundreds of claimants have had their contract wrongly stopped.

:38:46. > :38:51.We can talk now to Sharon, it's not her real name,and we're not

:38:52. > :38:54.She's got in touch with us this morning.

:38:55. > :38:56.She says she worked for Concentrix earlier this year.

:38:57. > :39:05.Sharon. Thank you for talking to us. Tell us how it was from the inside

:39:06. > :39:09.working for the company. At times it was very stressful. At times, a lot

:39:10. > :39:13.of the time we did not have the tools to complete the job that we

:39:14. > :39:17.needed to do. I really did feel for the claimants and I understood the

:39:18. > :39:22.position they were coming from. So when the decision was made that for

:39:23. > :39:28.instance they would say you need to suspend these payments, I would do

:39:29. > :39:33.anything in my power to not do that, even it came to not work that case,

:39:34. > :39:38.just leaving it. Because I just didn't feel right doing it at all. I

:39:39. > :39:42.actually just ended up leaving in the end because I couldn't do it to

:39:43. > :39:46.people. Really? I understand. I have been on benefits myself and I am a

:39:47. > :39:50.low wage earner. I understand the sort of money and how much of a

:39:51. > :39:55.difference it makes to people. And I just couldn't imagine having four

:39:56. > :39:58.kids and someone click ago button in some wee call centre and that

:39:59. > :40:03.changing it for the next couple of months. It just didn't feel right to

:40:04. > :40:07.me at all. Lots of people who got in touch with us said they were told

:40:08. > :40:10.that there was evidence, they were in a relationship with, you know,

:40:11. > :40:16.people that they were not in relationships with. Ie, they weren't

:40:17. > :40:23.single and therefore their tax credits needed to be reduced. Where

:40:24. > :40:28.would you look for that evidence? A name would flag up on to our system.

:40:29. > :40:35.Right. The resource of where that name came from now, that would be

:40:36. > :40:39.all very things, maybe a letter has been isn't. From our position we

:40:40. > :40:44.just saw a name on the system. Once that name flags up, a check would

:40:45. > :40:48.flag up and that's how that would happen which meant they would need

:40:49. > :40:52.to send us the evidence to prove it want the case. It wasn't like you

:40:53. > :40:56.were going to the electoral register, the computer would say no

:40:57. > :41:01.effectively and then you would carry through the process of stopping the

:41:02. > :41:05.payments? Effectively, yes. I mean obviously when it comes to how the

:41:06. > :41:12.information came on to the system me, myself, most of us were low wage

:41:13. > :41:17.workers and when it comes to where the evidence is coming from as far

:41:18. > :41:20.as we were concerned we wouldn't understand where HMRC would gather

:41:21. > :41:24.that information. We would go by basically common knowledge which if

:41:25. > :41:27.there has been a previous tenant or something like that, we would go

:41:28. > :41:33.down that route. OK. Sharon, thank you so much. I really appreciate it.

:41:34. > :41:37.Thank you for getting in touch. And Sharon is just one of the number of

:41:38. > :41:40.employees who used to work there. We are continuing to try to talk to the

:41:41. > :41:49.boss of Concentrix on the programme and we'll give him a call each day.

:41:50. > :41:52.The Northern Ireland Prisoner Ombudsman has found that officers

:41:53. > :41:54.at a jail in County Antrim failed to to intervene while

:41:55. > :41:58.Chris Page joins me from Belfast with more.

:41:59. > :42:03.The Northern Ireland prisoner ombudsman said it was a case of

:42:04. > :42:09.extremely shocking self-harm. Sean Lynch was in his early 20s, he was a

:42:10. > :42:14.prisoner in remand in Maghaberry jail in County Antrim. His mental

:42:15. > :42:17.health deteriorated and he had a pro longed self-harm episode in a cell

:42:18. > :42:22.and the ombudsman found that two prison officers observed much of

:42:23. > :42:27.that ordeal, but didn't step in. Why didn't they intervene? Their duty of

:42:28. > :42:36.care was trumped by security concerns which appear to have little

:42:37. > :42:39.basis. Sean Lynch's father said the prison authorities were negligent, a

:42:40. > :42:43.Healthcare Trust which has responsibility for healthcare in

:42:44. > :42:45.prisons have significant issues to consider, both those organisations

:42:46. > :42:48.said they will learn lessons from the report. The Director-General of

:42:49. > :42:53.the Northern Ireland Prison Service has said this is the worst case of

:42:54. > :42:58.self-harm she has seen in over 30 years of working in prisons across

:42:59. > :43:02.the UK. Chris, thank you. Chris Page in Belfast.

:43:03. > :43:05.Some of America's top athletes have been taking drugs that are normally

:43:06. > :43:08.The Olympic gold medallist gynmast Simone Biles and tennis stars Serena

:43:09. > :43:12.and Venus Williams have used substances that would

:43:13. > :43:14.normally be banned although they all had permission

:43:15. > :43:24.We know this because a Hacking group calling itself Fancy Bears has

:43:25. > :43:27.hacked and leaked confidential files held by the World Anti-Doping Agency

:43:28. > :43:30.which recently exposed industrial scale cheating by Russia.

:43:31. > :43:33.Wada blames Russia for the hacking - though the Russian government

:43:34. > :43:39.You'll remember that Russia was accused by Wada

:43:40. > :43:41.of state-sponsored doping - and was later banned from several

:43:42. > :43:45.fields in the Olympics and all competition in the paralympics.

:43:46. > :43:48.We can talk now to Bill Buchanan, who is a Professor of Cyber Security

:43:49. > :43:51.at Edinburgh Napier University and also to Professor Chris Cooper,

:43:52. > :43:53.who is Director of the Centre of Sport and Exercise Science

:43:54. > :43:56.at the University of Essex and author of Run, Swim, Throw,

:43:57. > :44:07.Welcome both of you. Thank you very much for coming on the programme.

:44:08. > :44:13.Professor Buchanan. How might have the hackers have gone about this?

:44:14. > :44:17.This looks as if it was a standard sign of a phishing e-mail. The

:44:18. > :44:24.typical method is an intruder will actually search the internet for an

:44:25. > :44:28.e-mail address and craft an e-mail which has the log-in to the

:44:29. > :44:34.anti-dope administration system and then they set-up a fake website and

:44:35. > :44:40.steal the credentials. The other way they might do it is to send an I

:44:41. > :44:44.mail system to allow them to log into their home e-mail system and

:44:45. > :44:48.again, they might be able to actually reset their username and

:44:49. > :44:53.password on the system or they could find an e-mail address that actually

:44:54. > :45:00.contains the details of the log-in. Along with that, it might be an

:45:01. > :45:06.insider who might have gained some details about the account and

:45:07. > :45:09.finally, it could be an e-mail with a malware which when clicked on will

:45:10. > :45:18.create a back door. How do you react to this information

:45:19. > :45:23.that has been released? It is not surprising, it is well known you

:45:24. > :45:28.have therapeutic use exemption is. A lot of the athletes in the

:45:29. > :45:33.Paralympics have problems and are treated by drugs on the banned list,

:45:34. > :45:36.so you almost would not have a Paralympics without these

:45:37. > :45:41.exemptions, which are designed to enable performance rather than an

:45:42. > :45:44.handset. You look at a case and say, this person has an illness or

:45:45. > :45:51.disease, the correct medical treatment is with this drug, does

:45:52. > :45:58.giving it and has performance or is it enabling? Cases go through the

:45:59. > :46:03.agencies and to the Court of Arbitration for Sport, so it is

:46:04. > :46:09.treated seriously. It does not surprise me that athletes would have

:46:10. > :46:16.exemptions. Recently, Simon Yates, the UK cyclist, was banned because

:46:17. > :46:18.his team forgot to reveal or to declare his asthma medication, so he

:46:19. > :46:26.lost four months. It is relatively common. If people have illnesses and

:46:27. > :46:33.could not compete without these exemptions. Simone Biles has

:46:34. > :46:36.tweeted, confirming that she has ADHD, that is what her therapeutic

:46:37. > :46:46.use exemption is for, it is for Ritalin. That is unlikely to enhance

:46:47. > :46:50.her performance at gymnastics? It is an amphetamine like compound,

:46:51. > :46:53.gymnastics would not be an area where you would think it would be

:46:54. > :46:59.performance enhancing, and so when the committee looked at her

:47:00. > :47:04.exemption, they would include that in their judgment, but in the US the

:47:05. > :47:12.standard treatment for that person would be Ritalin, and therefore you

:47:13. > :47:16.don't want to give somebody the wrong medication. They try to avoid

:47:17. > :47:22.doing that, whilst being fair to the other athlete. It is a balance,

:47:23. > :47:28.sometimes the cases go to the Court of Arbitration for Sport, but it is

:47:29. > :47:32.done in a balanced way. We can understand that private individuals

:47:33. > :47:38.might fall victim to this, but big organisations should have better

:47:39. > :47:43.security? We are all human. It is fairly easy for us to click on

:47:44. > :47:48.e-mails that have been crafted for us. For example, they might be

:47:49. > :47:52.asking something personal, it might look as if it is from a teacher in a

:47:53. > :47:59.school or from somebody in the family. There is a great deal of

:48:00. > :48:04.resource that can go into these things. If the profit is worth it

:48:05. > :48:13.for the hackers, they will spend some time to do this. The agency

:48:14. > :48:16.involved is -- published details of the certificate on the side

:48:17. > :48:25.yesterday. They have even set up a hashtag. Their objective is for fair

:48:26. > :48:29.play and clean sport. They have identified the US athletes

:48:30. > :48:31.initially, but they have also said that they will also release

:48:32. > :48:38.information on other nations around the world. It is quite interesting

:48:39. > :48:44.that there are a lot of things on the and drugs list when it comes to

:48:45. > :48:50.top sport that are not performance enhancing. Yes, it's a big gets on

:48:51. > :48:56.the list, it is for two of three reasons, one is it is the form

:48:57. > :49:01.enhancing, one is it is bad for the health, and one is it is against the

:49:02. > :49:06.spirit of sport. There are some drugs, recreational, where sport

:49:07. > :49:09.does not want to send the image that its athletes are taking recreational

:49:10. > :49:15.drugs, so they are banned. Things like opiates and heroine, but it is

:49:16. > :49:20.hard to imagine an athlete using heroin for performance enhancement.

:49:21. > :49:25.It is a catchall to enable the list to include what the organisations

:49:26. > :49:35.think of things that are against the spirit of sport. In some cases,

:49:36. > :49:38.think that are of tiny benefit, they ban it because the use implies

:49:39. > :49:42.performance enhancement. That is what happened with Melburnians, the

:49:43. > :49:47.drug that Maria Sharapova was taking, it was not originally

:49:48. > :49:52.banned, but Sony athletes were taking it for heart disease,

:49:53. > :49:56.apparently. The suspicion was that might be used for performance

:49:57. > :50:00.enhancement, so it was banned. There is no strong evidence that it is

:50:01. > :50:07.performance enhancing, but athletes were using it.

:50:08. > :50:14.There is so much love for Julie Walters. She was watching the other

:50:15. > :50:20.day. She will be embarrassed! Carroll says, she is inspirational.

:50:21. > :50:29.James, so much humility, a genuine warmth. This tweet, Julie Walters,

:50:30. > :50:36.my morning has been made. Ricky, what ever the stick into view, what

:50:37. > :50:39.a gorgeous and lovely lady. She is a national treasure, such a fantastic

:50:40. > :50:44.interview, and very emotional to hear her talk about Victoria Wood.

:50:45. > :50:49.Gillian says, I would love to chat with her. Kathy says, I love Julie

:50:50. > :50:51.Walters. And totally agree with her views on the Labour Party. Keep them

:50:52. > :50:52.coming in. A British man accused of attempting

:50:53. > :50:55.to shoot Donald Trump has pleaded Michael Sanford, who's 20

:50:56. > :50:58.and from Dorking in Surrey, tried to grab a policeman's gun

:50:59. > :51:03.at a rally in Las Vegas in June. Michael's mum Lynne joins us

:51:04. > :51:18.via webcam from Dorking. Hello. How do you react to the fact

:51:19. > :51:24.that he has now pleaded guilty to these lesser charges? He did sign

:51:25. > :51:28.the plea agreement whilst I was over there in the week. It went to court

:51:29. > :51:36.last night to be accepted by the judge formally. It was a big relief.

:51:37. > :51:40.But it is a gamble. We now have to wait for sentencing, where the judge

:51:41. > :51:43.will either accept the guidelines or he can completely overturned those

:51:44. > :51:50.and impose a custodial sentence of his own choosing. Your hope is that

:51:51. > :51:54.the fact that he has pleaded guilty to these lesser charges, he could be

:51:55. > :52:01.deported, brought back here, with hopefully a reduced sentence? Yes.

:52:02. > :52:04.It is a long process. After sentencing, he will have to wait two

:52:05. > :52:10.months to be sent to a different facility within the USA. He can then

:52:11. > :52:15.apply to come back to the UK, and we can apply for him to get psychiatric

:52:16. > :52:21.help overhear. The mind our audience, for those who are not

:52:22. > :52:28.aware, how is he? Tale is about his condition. Primarily, he has autism,

:52:29. > :52:33.although he also has severe OCD, anxiety, depression, he has had

:52:34. > :52:38.anorexia, and he has attempted suicide. It has now come to light

:52:39. > :52:43.that he was suffering from a delusional psychotic episode at the

:52:44. > :52:46.time the offence took place. He is now receiving medication for that

:52:47. > :52:50.and feels a lot better. He does not recall the incident at all, he says

:52:51. > :52:57.it is a blur. He feels incredibly remorseful. It is so completely out

:52:58. > :53:01.of character. He has never tried to hurt anybody in his life. You got

:53:02. > :53:09.back last night, you spent an hour a day with him over a period of four

:53:10. > :53:15.days, which is compared to how it had been a complete improvement. How

:53:16. > :53:21.is he? He is not coping, he does not know how to get through each day. He

:53:22. > :53:26.is the youngest inmate by 30 years. Most of them are hard and repeat

:53:27. > :53:29.offenders. He is find it really hard, he is in a very small cell,

:53:30. > :53:34.just a bed and a toilet and no window. He can just about reach out

:53:35. > :53:41.his arms, he gets ten minutes a day exercise at those -- outdoors, in

:53:42. > :53:49.the middle of the Nevada desert, searing heat, so it is pretty tough.

:53:50. > :53:54.How are you? I am struggling. I had a fit on the aeroplane on the way

:53:55. > :53:58.home, due to stress and exhaustion, trying to cope with everything and

:53:59. > :54:02.to be strong for him. It was so good to see him, but it was an emotional

:54:03. > :54:07.roller-coaster, the joy of seeing him for the first time, mixed with

:54:08. > :54:11.sorrow and heartache at having to say goodbye and leave him 5000 miles

:54:12. > :54:17.away, not knowing when I will see him again. How much support he had

:54:18. > :54:20.from the British Government? I had a meeting with the Foreign Office just

:54:21. > :54:25.before we went out, I will have another now that we are back.

:54:26. > :54:30.Hopefully they will be able to liaise us so we can get Michael back

:54:31. > :54:36.to the UK. There will be one or two thinking, he should not have tried

:54:37. > :54:40.to grab the gun. Absolutely not. But he was under the influence of a

:54:41. > :54:45.delusional psychotic episode, so his mind was not his own. Now he is on

:54:46. > :54:49.medication, he is back to the Michael he should always have been.

:54:50. > :54:53.But we need to make sure... He has got a lot of other health issues, he

:54:54. > :54:58.needs to get the right care, which is not available to him in the USA.

:54:59. > :55:03.He said his plea is a gamble, how hopeful are you will result in him

:55:04. > :55:09.being sent back here? Very hopeful, but it rests with the American

:55:10. > :55:13.authorities. I do not feel there is anything to be gained from them

:55:14. > :55:17.keeping him there, as long as he receives a punishment, it should not

:55:18. > :55:21.matter where, but to us, it is life-and-death. We are a small

:55:22. > :55:26.family, he has been suicidal in the past, on suicide watch, and we

:55:27. > :55:35.cannot keep flying 5000 miles to visit him. We need each other.

:55:36. > :55:42.The mother of the British man accused of trying to shoot Donald

:55:43. > :55:47.Trump. He has now pleaded guilty to some of the charges he faced, the

:55:48. > :55:54.lesser charges, in the hope that he will be deported and will be able to

:55:55. > :55:58.serve a reduced sentence here. I will read quite a long e-mail from

:55:59. > :56:04.somebody who says they used to work at Concentrix, the firm employed by

:56:05. > :56:08.HMRC to try to cut tax credit fraud, but which has ended up making many

:56:09. > :56:15.mistakes and cutting the credit of people who they should not have. I

:56:16. > :56:20.am a former employee, I was employed in September 2014, when the contract

:56:21. > :56:25.began. When the campaign began. We were told we were employed to get

:56:26. > :56:29.back up to ?2 billion in fraudulent tax credit claims. The campaign was

:56:30. > :56:32.delayed by three to four months because we did not have any

:56:33. > :56:39.computers or phone systems. When we sent out undeclared partner letters,

:56:40. > :56:43.Reba by Concentrix to name the people they are being accused of

:56:44. > :56:47.living with, but HMRC said they never named anyone. We received

:56:48. > :56:52.calls stating that the person they were accused of being in a

:56:53. > :56:58.relationship with was either dead, a former occupant, a broken down

:56:59. > :57:02.partner, and the most shocking cos when the person named was in prison

:57:03. > :57:06.due to sexually assaulting the claimant and her children. I can

:57:07. > :57:11.assure you the agents on the phones are only being told what to do.

:57:12. > :57:16.Whenever we raised an issue, we were told it would be looked into, with

:57:17. > :57:20.little or no feedback returned. It was very difficult to deal with, as

:57:21. > :57:24.your conscience kicked in. Agents would try to get some form of

:57:25. > :57:28.positive resolution for claimants, but when a claimant has been told to

:57:29. > :57:32.pay back tax credit, it was as if there was no turning back, or they

:57:33. > :57:37.would make it difficult to appeal it. Concentrix expected to much from

:57:38. > :57:42.their stuff, but also HMRC must be held accountable for this, they

:57:43. > :57:46.outsourced this simply to save money. We were aware that HMRC staff

:57:47. > :57:51.who did the same job were earning sometimes three times as much of

:57:52. > :57:55.their equivalent at Concentrix. Very easy for politicians to come on TV

:57:56. > :57:59.and Lambeth agents for the lack of support. I can say that agents were

:58:00. > :58:06.not given the proper support required to assist claimants fully.

:58:07. > :58:10.Concentrix and HMRC have a lot of explaining to do, but never blame

:58:11. > :58:13.the person on different line, who most likely empathises with the

:58:14. > :58:17.claimants more than they realise. Before that. Tomorrow...

:58:18. > :58:19.On the programme tomorrow, who is Purple Aki, otherwise known

:58:20. > :58:21.as The Man Who Squeezes Muscles across Merseyside?

:58:22. > :58:40.then the Court of Appeal aren't going to change their decision.