02/11/2016

:00:00. > :00:10.I'm Joanna Gosling, welcome to the programme.

:00:11. > :00:15.As the Justice Secretary holds urgent talks with prison officers,

:00:16. > :00:18.we'll ask, what can be done to tackle increasing levels

:00:19. > :00:24.We'll have an exclusive report on the care homes evicting elderly

:00:25. > :00:27.people when their relatives complain about standards.

:00:28. > :00:30.We'll also hear how some ban families from visiting

:00:31. > :00:48.It was humiliating. I had always had a good relationship, and it was

:00:49. > :00:50.completely unnecessary. It was upsetting, deeply upsetting.

:00:51. > :00:52.And, the trauma of having a miscarriage.

:00:53. > :00:54.Doctors say some women are at risk of developing post-traumatic

:00:55. > :01:07.stress disorder because of what they've been through.

:01:08. > :01:10.Welcome to the programme, we're live until 11am.

:01:11. > :01:13.Do get in touch with us if you've suffered a miscarriage and you would

:01:14. > :01:17.Could friends and family, colleagues and medical staff have

:01:18. > :01:27.If you text, you will be charged at the standard network rate.

:01:28. > :01:30.Urgent talks will take place today about rising levels of violence

:01:31. > :01:32.and suicide in jails across England and Wales.

:01:33. > :01:36.Official figures show that self-inflicted deaths in prisons

:01:37. > :01:40.have risen by 13% over the past year, while assaults among inmates

:01:41. > :01:45.The Prison Officers Association has suspended proposed action

:01:46. > :01:48.which was to take place to highlight its concerns.

:01:49. > :01:53.Leanne Brown is here with more details.

:01:54. > :02:03.What is happening? As concerns grow about the safety imprisons, the

:02:04. > :02:06.Justice Secretary will meet with senior figures at the Prison

:02:07. > :02:11.Officers' Association. The union earlier suspended and earlier

:02:12. > :02:15.instruction that members should meet outside every prison in England and

:02:16. > :02:21.Wales. But they later backed down. That would have been seen as an

:02:22. > :02:24.unofficial strike action, and they are banned from going on strike, so

:02:25. > :02:30.they backed down and agreed to meet in private. That all comes as

:02:31. > :02:37.violence reaches a record high imprisons. Around 65 assaults take

:02:38. > :02:41.place in prisons every day. Last month the chairman of the parole

:02:42. > :02:46.Board warned that safety imprisons has deteriorated to its most serious

:02:47. > :02:53.level. Also last month a former chief inspector of prisons said that

:02:54. > :02:58.he sees no sign that the number of self-inflicted deaths, self harm and

:02:59. > :03:04.incidence of assault will not continue to rise. But Liz truss has

:03:05. > :03:09.recently said that she is going to invest ?40 million into prisons,

:03:10. > :03:14.recruiting around 400 extra staff to help deal with that violence. She

:03:15. > :03:18.said in the Commons yesterday that there is a serious issue with

:03:19. > :03:23.violence and levels of suicide and it is her top priority to sort it

:03:24. > :03:26.out. If you have had any experience of that, do get in touch, all the

:03:27. > :03:29.usual ways of getting in touch. Annita is in the BBC

:03:30. > :03:31.Newsroom with a summary Hundreds of people claim they have

:03:32. > :03:35.been banned from visiting the care and nursing homes

:03:36. > :03:38.where their elderly parents live because they complained about

:03:39. > :03:40.the quality of care being provided. An exclusive report for this

:03:41. > :03:42.programme found that in the most-extreme cases,

:03:43. > :03:46.it's claimed that elderly residents themselves were evicted

:03:47. > :03:48.after their relatives Solicitor Jemma Garside says

:03:49. > :03:53.difficulties can arise because the law protecting

:03:54. > :03:55.the rights of people living in a residential

:03:56. > :04:06.homes is a grey area. You have a contract with the care

:04:07. > :04:13.home, with the resident and the local authority. You don't have the

:04:14. > :04:17.right as a tenant. The contract is written by the care home, they set

:04:18. > :04:19.the terms and conditions, and you have to abide by them.

:04:20. > :04:24.And we'll have an in-depth report after this news summary.

:04:25. > :04:31.A baby and two children are said to be around 15 people found in a

:04:32. > :04:34.chilled potato lorry in Norfolk, discovered at the factory in

:04:35. > :04:39.doorstep. It is reportedly lorry came from Spain and Foster levering

:04:40. > :04:40.tapers to the factory. The Home Office are now dealing with the 15

:04:41. > :04:41.people. A soldier has been killed

:04:42. > :04:44.during a training exercise at an RAF Police were called to RAF

:04:45. > :04:48.Tain, a bombing range 30 The base, which also has a rifle

:04:49. > :04:51.and small arms shooting range used by the Army,

:04:52. > :04:54.was cordoned off last night Our Scotland Correspondent Craig

:04:55. > :05:08.Anderson is at RAF Tain Police were called to the bombing

:05:09. > :05:11.range here at 6pm yesterday. There were reports that an incident had

:05:12. > :05:16.happened during a live firing exercise. They confirmed in the

:05:17. > :05:21.early hours of this morning that one person had died. Speculation that it

:05:22. > :05:26.may be a soldier from three Scots battalion, the Black Watch, aged 30

:05:27. > :05:30.miles from here near Inverness, but there is no confirmation of that

:05:31. > :05:36.this morning. The police said that the incident was contained, that no

:05:37. > :05:40.members of the public were at risk, and that the next of kin of the

:05:41. > :05:44.victim had been informed, but at this stage we don't know if this was

:05:45. > :05:46.a deliberate act or a tragic accident.

:05:47. > :05:49.The French authorities are beginning to move the last unaccompanied

:05:50. > :05:52.children from the migrant camp in Calais known as the Jungle.

:05:53. > :05:55.About 1,500 hundred children have been sleeping in converted shipping

:05:56. > :05:59.containers since the camp was demolished last week.

:06:00. > :06:01.They are being taken to other facilities across France

:06:02. > :06:06.before their claims for UK asylum are processed.

:06:07. > :06:10.Iraq's special forces have entered Mosul for the first time

:06:11. > :06:16.since Islamic State militants took control there two years ago.

:06:17. > :06:19.They say they'll continue their advance to liberate the entire city,

:06:20. > :06:27.although they have encountered fierce resistance from IS fighters.

:06:28. > :06:36.They are waiting for reinforcements. So far, there has been fierce

:06:37. > :06:39.resistance from Islamic State fighters, and thousands of people

:06:40. > :06:42.are being used as human shields in the heart of the city.

:06:43. > :06:44.Our international correspondent Ian Pannell is with frontline

:06:45. > :07:00.This is the moment Iraqi troops are finally entered Mosul. It has taken

:07:01. > :07:04.two and a half years, and Islamic State were waiting for them. Four

:07:05. > :07:08.militants run across the alley, ready to defend the city and fight

:07:09. > :07:14.to the death. Nothing short of all-out war. A brutal, terrifying

:07:15. > :07:21.battle that will shape the future of Iraq and the threat of Islamic State

:07:22. > :07:26.to the world. The counterterror forces have been moving through

:07:27. > :07:31.Mosul, the outskirts only, for the last few hours. They have met stiff

:07:32. > :07:36.resistance. We have seen a number of ices fighters moving around.

:07:37. > :07:43.Carrying rocket propelled grenades, there have been incoming attacks.

:07:44. > :07:56.And a lot of gunfire. The ground is treacherous. It is laced with

:07:57. > :07:59.improvised expose of devices, and it illustrates how difficult this final

:08:00. > :08:04.stage of the battle is going to be. This is just the first day inside

:08:05. > :08:08.Mosul. This is the road the troops must now take, straight to the city

:08:09. > :08:10.centre. A dark and dangerous journey into the heart of the caliphate of

:08:11. > :08:15.Islamic State. A radical overhaul of the way

:08:16. > :08:18.England deals with the risk of flooding is being called

:08:19. > :08:20.for by a group of MPs. The Environment, Food

:08:21. > :08:22.and Rural Affairs Committee says a new floods commissioner should

:08:23. > :08:25.take over the work of The Government said it didn't see

:08:26. > :08:30.the need for the commissioner but was already implementing other

:08:31. > :08:35.measures proposed by the MPs. One of Ukip's biggest donors,

:08:36. > :08:39.Arron Banks, has told the BBC that he's struggling to support any

:08:40. > :08:42.of the four leadership candidates. He says the party needs to reinvent

:08:43. > :08:46.itself after winning the EU referendum campaign,

:08:47. > :08:49.in part by having a clear out He said he wished the only Ukip MP,

:08:50. > :08:54.Douglas Carswell, would go back A think tank has said it expects

:08:55. > :09:00.inflation to quadruple to about 4% The National Institute for Economic

:09:01. > :09:07.and Social Research believes price rises will accelerate rapidly

:09:08. > :09:10.because the fall in the value of the pound will be

:09:11. > :09:13.passed onto customers. In September, the last

:09:14. > :09:15.month for which there are official figures,

:09:16. > :09:21.inflation rose to 1%, from 0.6%. The Mayor of London Sadiq Khan has

:09:22. > :09:24.ordered an investigation into the growing cost

:09:25. > :09:26.of using the Olympic Stadium as a Premier League football ground,

:09:27. > :09:30.and for other events. He says the cost of converting

:09:31. > :09:34.the stadium is more than ?50 million higher than was estimated

:09:35. > :09:38.by his predecessor, Boris Johnson. The stadium is now used

:09:39. > :09:40.by West Ham United. Much of the cost will be

:09:41. > :09:44.borne by taxpayers. The celebrity Cheryl has been

:09:45. > :09:47.announced as the new face The former pop star and X Factor

:09:48. > :09:52.judge will front a campaign film which sees her voice replaced

:09:53. > :09:55.by young people talking It includes a teenage girl suffering

:09:56. > :10:00.sexual abuse and a boy afraid Dame Esther Rantzen,

:10:01. > :10:05.who founded Childline, said Cheryl understood

:10:06. > :10:08.the new dangers of sexting and cyberbullying,

:10:09. > :10:10.and could reach out That's a summary of

:10:11. > :10:16.the latest BBC News. In a moment, our exclusive report

:10:17. > :10:23.on how some care homes are banning family visitors and even evicting

:10:24. > :10:27.elderly relatives when complaints Do get in touch with us

:10:28. > :10:41.throughout the morning. Janet says, this is unbelievably

:10:42. > :10:45.scary, but how typical of how part of privatised health care are set

:10:46. > :10:49.up, we pay but have no rights or recourse, it is appalling that

:10:50. > :10:53.relatives of the elderly have no right. David says, it is

:10:54. > :10:58.disgraceful, whatever next? Caroline says, it is a sign of the times, it

:10:59. > :11:02.is the same across the health -- care service. If you discuss any

:11:03. > :11:07.concerns, this is how you will be treated, it is all about money.

:11:08. > :11:08.Carol says, they cannot do that, it is disgraceful. D Drill comments

:11:09. > :11:10.coming in. If you text, you will be charged

:11:11. > :11:14.at the standard network rate. Let's get some sport

:11:15. > :11:15.now from Jessica. And a great night of European

:11:16. > :11:26.football for British clubs. A brilliant night, impressive

:11:27. > :11:31.performances by Manchester City, Arsenal and Celtic. What a night for

:11:32. > :11:35.Manchester City, they beat Barcelona for the first time in a competitive

:11:36. > :11:40.match, they came from behind to do so. They equalised after Lionel

:11:41. > :11:45.Messi's opening goal. Look at that pinpoint free kick from Kevin De

:11:46. > :11:50.Bruyne, which gave them the lead. 15 minutes from the end, they scored

:11:51. > :11:53.again, the match finished 3-1. You can see from the celebrations what

:11:54. > :11:59.it means to the players and the fans. Even the manager, Pep

:12:00. > :12:02.Guardiola, was out of his seat, it was a memorable night. They are one

:12:03. > :12:09.victory away from reaching the knockout stages. For Arsenal, they

:12:10. > :12:14.also had to come from behind, they were 2-0 down inside 15 minutes. It

:12:15. > :12:18.was a frantic opening to the match. They pulled level by half-time, and

:12:19. > :12:25.three minutes from the end, Mesut Ozil, as cool as you like, pre-to

:12:26. > :12:30.the Final Score, they threw to the knockout stages for the seventh

:12:31. > :12:36.season in a row. Celtic kept their hopes of staying in our lives, they

:12:37. > :12:39.were 1-0 down to Borussia Monchengladbach, but a penalty from

:12:40. > :12:44.Mousa Dembele late on gave them a 1-1 draw and a vital point. They

:12:45. > :12:45.bottom of the group, two points behind the Germans, with two games

:12:46. > :12:47.to play. And, staying with football,

:12:48. > :12:49.yesterday you were telling us about the discussions

:12:50. > :12:51.going on into whether England, Scotland and Wales would be given

:12:52. > :12:53.permission to wear poppies for their World Cup qualifiers

:12:54. > :13:05.on 11th and 12th November. The English and Scottish

:13:06. > :13:11.associations, and the Welsh, were in discussion with the world governing

:13:12. > :13:13.body, England play Scotland next week, on Armistice Day, when the UK

:13:14. > :13:19.remembers those that died in the First World War. In the past, Fifa

:13:20. > :13:22.has banned players wearing poppies on their shirts, but come from I Spy

:13:23. > :13:27.allowing the symbol to be embroidered on armband. This time,

:13:28. > :13:31.Fifa have turned down the armband because it says it does not allow

:13:32. > :13:37.players to wear religious, political or commercial messages. Both of the

:13:38. > :13:40.associations hope to change Fifa's mind, their Chief Executive will

:13:41. > :13:43.meet with Fifa tomorrow. We will keep you up-to-date.

:13:44. > :13:45.First this morning, this programme can exclusively reveal that hundreds

:13:46. > :13:47.of people claim they have been banned from visiting

:13:48. > :13:51.the care and nursing homes where their elderly parents live

:13:52. > :13:54.because they complained about the quality of care being provided.

:13:55. > :13:57.In the most-extreme cases, it's claimed that the elderly

:13:58. > :14:00.residents themselves were evicted after their relatives

:14:01. > :14:11.Sangita Myska has been investigating.

:14:12. > :14:14.I just didn't like seeing her so distressed.

:14:15. > :14:26.A casualty of their mindset was the expulsion of

:14:27. > :14:39.It's unbelievable, really, that these sort of things

:14:40. > :14:59.What we are seeing is a damning reflection on the care industry.

:15:00. > :15:05.Britain has an ageing population, and now over 230,000 older people

:15:06. > :15:12.Many have complex conditions like dementia or disability that

:15:13. > :15:17.It means they often have to rely on family to communicate their needs

:15:18. > :15:30.But what happens when that relationship breaks down

:15:31. > :15:32.because family feel the concerns are simply not being

:15:33. > :15:35.We've learned that for some, the results can be devastating.

:15:36. > :15:38.This programme can exclusively reveal that hundreds of families

:15:39. > :15:41.claim they have been banned from visiting the residential homes

:15:42. > :15:48.where their parents live for complaining about poor care.

:15:49. > :15:51.Paul Doolan's dad, Terry, moved into a care home

:15:52. > :15:55.He had cancer, was registered blind, needed hearing aids

:15:56. > :16:02.Paul visited him at the home every week for three years before

:16:03. > :16:10.So this is the place that you had to meet your dad

:16:11. > :16:12.when you were banned from visiting him in his care home?

:16:13. > :16:21.The ban meant Paul Doolan was only allowed to meet his father at this

:16:22. > :16:25.The meetings were watched by a care worker.

:16:26. > :16:28.I'd always had a good relationship with dad

:16:29. > :16:42.When you saw the e-mail telling you that you were banned

:16:43. > :16:44.from the care home where your father was living full-time,

:16:45. > :16:51.As I say, I read it three or four times and I just couldn't believe

:16:52. > :16:54.The e-mail stated that Paul would have to cease visits

:16:55. > :16:56.within the home where his dad was living.

:16:57. > :16:58.The ban would take effect immediately.

:16:59. > :16:59.The home accused Paul Doolan of demonstrating

:17:00. > :17:11.Though it did not explain what that unacceptable behaviour was.

:17:12. > :17:14.Paul Doolan claims the real reason he was banned from visiting the home

:17:15. > :17:16.was because he complained about lapses in care,

:17:17. > :17:21.One allegation was that on weekly visits he rarely found his father's

:17:22. > :17:26.Either the battery had run out or they weren't clean.

:17:27. > :17:29.It took me about a quarter of an hour to sort this out

:17:30. > :17:32.before I could start speaking properly to him.

:17:33. > :17:37.Otherwise I was having to shout at him.

:17:38. > :17:40.For the rest of the week when I wasn't there he probably sat

:17:41. > :17:44.in total silence and we all know that stimulation is very important.

:17:45. > :17:47.He had a degree of dementia and, you know, to be deprived

:17:48. > :17:54.of your hearing, it's one of your principal senses.

:17:55. > :17:57.With the aid of a charity the care home was persuaded two months later

:17:58. > :18:05.His visits continued to be chaperoned.

:18:06. > :18:08.We showed a lawyer who specialises in helping families with loved ones

:18:09. > :18:10.in care the e-mail banning Paul Doolan from visiting his

:18:11. > :18:17.If I was a family member receiving it I would be quite shocked.

:18:18. > :18:20.Gemma Garside says she sees hundreds of cases similar to Paul's

:18:21. > :18:22.because care and nursing home residents have fewer enforcible

:18:23. > :18:32.rights than say someone renting a flat from a private landlord.

:18:33. > :18:34.You have a contract with the care home, with the residents

:18:35. > :18:37.and the local authority if they are funding it.

:18:38. > :18:38.You don't have the rights as a tenant.

:18:39. > :18:40.The contract is written by the care home.

:18:41. > :18:43.They set the terms and the conditions and you have

:18:44. > :18:52.So if an elderly person or their family break the terms

:18:53. > :18:54.of that contract the nursing and care home may be well

:18:55. > :18:56.within its rights to ban family members like Paul

:18:57. > :19:05.The nursing home says that it had to ban you not

:19:06. > :19:09.because you were making complaints but because your behaviour

:19:10. > :19:15.was unacceptable and the implication is that you were threatening.

:19:16. > :19:33.My dad had always done his best for me and I was out

:19:34. > :19:39.The care home fees were fairly hefty as you will appreciate and I thought

:19:40. > :19:42.it was the least they could do to ensure he could hear properly.

:19:43. > :19:44.Teddy Doolan eventually moved to another care home.

:19:45. > :19:47.Paul says his visits were not chaperoned there and that he had

:19:48. > :19:55.But just three months after arriving, Terry passed away.

:19:56. > :19:58.We asked the home where Terry Doolan lived to respond to the allegations

:19:59. > :20:01.They said during the time in question, "the home followed

:20:02. > :20:04.all regulations set by the Care Quality Commission and guidelines

:20:05. > :20:10.What happened to Paul and his dad, Terry, is obviously a deeply

:20:11. > :20:20.But what I want to know is how often situations like theirs arise?

:20:21. > :20:25.And how it is that nursing homes seem to be able to take what appear

:20:26. > :20:35.Eileen Chubb, a former care worker, campaigns for better regulation

:20:36. > :20:44.She says she hears from around 60 families a year in a similar

:20:45. > :20:48.The balance of power is totally weighed against the relative.

:20:49. > :20:51.Raising concerns and whatever the care home says is taken at face

:20:52. > :20:55.So basically the resident and the relative are the people

:20:56. > :21:00.Relatives we have spoken to like Paul Doolan say

:21:01. > :21:03.they were only subject to visitor bans because they raised concerns

:21:04. > :21:12.But we've also come across families who say their elderly parents have

:21:13. > :21:14.been subject to evictions because their children raised

:21:15. > :21:21.Angela and Mervyn Eastman claim their mum was evicted

:21:22. > :21:24.from her previous nursing home because they lodged a single formal

:21:25. > :21:31.Most of the time I was in tears because I just didn't

:21:32. > :21:35.like seeing her so distressed and frightened, unhappy.

:21:36. > :21:49.In 2013 she moved into a nursing home in Essex.

:21:50. > :21:52.The Eastmans claim that a revolving door of management there, four

:21:53. > :21:57.in one year, led to lapses in care, including a failure to properly look

:21:58. > :22:05.As time went on this turned into an ulcer.

:22:06. > :22:12.Then her legs began to swell to double their size

:22:13. > :22:21.It also creates quite a smell and I felt that because of the lack

:22:22. > :22:23.of staff and they didn't have the time they weren't

:22:24. > :22:34.Angela kept a log of their growing concerns but it was the merger

:22:35. > :22:37.of two units at the nursing home that finally led to them

:22:38. > :22:45.The Eastmans claim that with no notice residents who displayed

:22:46. > :22:47.aggressive behaviour were moved into the same area of

:22:48. > :22:55.I saw my mum pressed against the corner

:22:56. > :23:02.I eventually got to her after some pushing and shoving to try and make

:23:03. > :23:09.Because of her dementia she couldn't understand where all of these people

:23:10. > :23:14.had come from, why all the noise, why all the shouting

:23:15. > :23:20.I managed to get her to the room but she wouldn't stop crying.

:23:21. > :23:26.It was the Eastmans' first formal complaint.

:23:27. > :23:32.It said there had been "a thorough investigation into the events

:23:33. > :23:40.and that the home couldn't meet the unreasonable demands placed

:23:41. > :23:47.It said, "Karina was to be given one month's notice to leave the home".

:23:48. > :23:50.Do you think there is anything that you did that was unreasonable

:23:51. > :23:52.or made you difficult to deal with?

:23:53. > :24:01.They were fearful, they were defensive and therefore

:24:02. > :24:03.the casualty of their mindset was the expulsion of

:24:04. > :24:14.Karina is now living at a new home where she is happy

:24:15. > :24:20.We put the allegations made in this film to the previous care

:24:21. > :24:25.They said, "Our duty of care under the Health and Social Care Act

:24:26. > :24:28.is to ensure that we are always able to meet individuals'

:24:29. > :24:31.needs and where we cannot we are compelled to make unenviable

:24:32. > :24:38.Sadly we could no longer meet Mrs Eastman's needs.

:24:39. > :24:41.We are a highly stable service with consistent management.

:24:42. > :24:48.We have been rated good by CQC in the last two inspections".

:24:49. > :24:51.They add that they helped Karina find a new nursing home

:24:52. > :24:57.Campaigner Eileen Chubb believes better transparency

:24:58. > :25:01.within the industry will protect families and residents.

:25:02. > :25:03.She wants the government's inspectorate, the CQC,

:25:04. > :25:06.to publish how many bans and evictions individual

:25:07. > :25:12.A care home can only be measured by how it deals with

:25:13. > :25:18.The best care home in the world can have a problem.

:25:19. > :25:25.With the best intent in the world it's how they deal with these issues

:25:26. > :25:28.when they are raised, that is what makes a good company

:25:29. > :25:34.What we are seeing is a damning reflection on the care industry.

:25:35. > :25:39.Nursing and care home companies say contracts must be flexible to allow

:25:40. > :25:42.homes to quickly move elderly people if their health worsens and they

:25:43. > :25:48.The man who represents the industry adds that evictions and relative

:25:49. > :25:53.visitor bans are only issued very rarely and ideally with caution.

:25:54. > :25:55.There should be a very clear explanation as to what has

:25:56. > :25:58.precipitated this action by the care home.

:25:59. > :26:01.So I think clarity and being very clear with people and also

:26:02. > :26:04.you to give people respect and say things to their face

:26:05. > :26:13.But with the true scale of visitor bans and evictions unknown,

:26:14. > :26:16.would the industry support publishing the numbers?

:26:17. > :26:19.I think perhaps the Care Quality Commission may look in the future

:26:20. > :26:22.to see whether it should collate this information.

:26:23. > :26:24.Perhaps they as the regulator are the most sensible place

:26:25. > :26:28.What is stopping nursing care homes from making that information

:26:29. > :26:37.What unites all of the families I've spoken to during this investigation

:26:38. > :26:41.is that they feel powerless, isolated and scared.

:26:42. > :26:44.With no-one currently keeping track of the number of visitor bans

:26:45. > :26:47.and evictions in place nationally, that situation is likely to continue

:26:48. > :26:58.And to watch and share that film, head to our programme page,

:26:59. > :27:06.In the next hour, we hear from a woman who was banned

:27:07. > :27:11.from her mother-in-law's care home for three years.

:27:12. > :27:18.It is clearly touching a nerve, lots getting in touch. Sharon says, I

:27:19. > :27:22.complained about a carer as my mum had been hit by another resident on

:27:23. > :27:26.two occasions, I was banned from visiting and my mum was given two

:27:27. > :27:30.weeks to move out. My mum had dementia and I was the main relative

:27:31. > :27:35.visiting her. She was confused as this was the first care home she was

:27:36. > :27:38.placed in, so my visits were important to her. Another family

:27:39. > :27:43.member had to negotiate more time as we could not find another care home

:27:44. > :27:47.that would take in. It's traumatised me, and to this day I cannot believe

:27:48. > :27:52.they could get away with it. Carroll says, I was banned from a care home

:27:53. > :27:56.with a carer bought outcome, sometime later my mother died.

:27:57. > :28:00.Sydney says, often their top priority is when their new black

:28:01. > :28:04.range Rover will be able to collect, just the kind of people you think

:28:05. > :28:08.shouldn't run care homes. Jane says, disgraceful, what about the human

:28:09. > :28:12.rights of the poor person unable to see their family. Joan says, my

:28:13. > :28:16.daughter was banned from seeing her grandad after complaining. Elaine

:28:17. > :28:20.says, this is not all care homes, some care homes take complaints

:28:21. > :28:25.seriously and listen. I work for a care home and we have never elected

:28:26. > :28:30.president. Khalid says, it is more than care homes, if you care, you

:28:31. > :28:34.will pay the price, families are vast. Brandon says, it seems the

:28:35. > :28:39.only care going on in some care homes is caring about profit. The

:28:40. > :28:42.answer is simple, name and shame these charlatans. Thank you for your

:28:43. > :28:47.comments, keep them coming in, we'll be talking about it more later.

:28:48. > :28:49.The French authorities are beginning to move the last unaccompanied

:28:50. > :28:52.children from the migrant camp in Calais known as the Jungle.

:28:53. > :28:54.About 1,500 hundred children have been sleeping in converted shipping

:28:55. > :29:00.containers since the camp was demolished last week.

:29:01. > :29:05.They have been given document saying no further applications for

:29:06. > :29:08.transfers to the UK will be handled in Calais. Riot police were called

:29:09. > :29:14.on Tuesday night when fighting broke out between Eritrea, Christian, and

:29:15. > :29:18.Afghan Muslim teenagers. Police say about 100 youths were involved.

:29:19. > :29:27.What is the overview of what is going to be happening? I'll give you

:29:28. > :29:30.the latest situation. This bus is here and the children get on the bus

:29:31. > :29:34.and the buses go off to centres across France. If you look up there

:29:35. > :29:38.you can see some children are waiting along there and then they

:29:39. > :29:41.come down to the buses. French authorities have just said in the

:29:42. > :29:46.last few minutes already 600 children have been bussed out of

:29:47. > :29:54.here, and they will go to 60 centres across France. If you look up here

:29:55. > :29:57.these are some volunteers that have been helping the children in the

:29:58. > :30:00.camp, supplying food. Representatives from various

:30:01. > :30:07.charities. This is all being overseen by the French riot police.

:30:08. > :30:11.When they get on the bus, on the buses are also for officials from

:30:12. > :30:14.the British border force. And their eligibility, whether they are

:30:15. > :30:17.allowed to come to Britain, will be assessed once they get to those 60

:30:18. > :30:25.centres across France. They'll get here to the amendment to the

:30:26. > :30:30.immigration act. If you spin round here, this is all that's left of De

:30:31. > :30:35.Jonge, just debris. In the last week the whole of it was pulled down, all

:30:36. > :30:39.that remains is this container camp on this side. And there's another

:30:40. > :30:42.centre on the far side with about 200 women. French authorities say

:30:43. > :30:49.they believe everybody will be asked out from here today and the women

:30:50. > :30:55.and children in the other centre will be bussed tomorrow.

:30:56. > :31:06.With increasing violence and suicide in our prisons, the Justice

:31:07. > :31:10.Secretary is holding urgent talks with prison officers.

:31:11. > :31:12.We speak to women who have suffered multiple miscarriages

:31:13. > :31:15.as new research suggests many of them are showing

:31:16. > :31:20.signs of suffering from Post-Traumatic Stress Disorder.

:31:21. > :31:26.Here's the BBC Newsroom with a summary of today's news.

:31:27. > :31:28.Hundreds of people claim they have been banned from visiting

:31:29. > :31:32.the care and nursing homes where their elderly parents live

:31:33. > :31:35.because they complained about the quality of care being provided.

:31:36. > :31:37.An exclusive report for this programme found that

:31:38. > :31:40.in the most-extreme cases, it's claimed that elderly residents

:31:41. > :31:43.themselves were evicted after their relatives

:31:44. > :31:58.One man says he was banned for looking out for his father.

:31:59. > :32:02.I had always had a good relationship, and it was

:32:03. > :32:08.Urgent talks will take place today about rising levels of violence

:32:09. > :32:11.and suicide in jails across England and Wales.

:32:12. > :32:14.Official figures show that self-inflicted deaths in prisons

:32:15. > :32:19.have risen by 13% over the past year, while assaults among inmates

:32:20. > :32:23.The Prison Officers Association has suspended proposed action

:32:24. > :32:28.which was to take place to highlight its concerns.

:32:29. > :32:31.A baby and two children are said to be among 15 people

:32:32. > :32:34.found in a chilled potato lorry in Norfolk.

:32:35. > :32:35.They were discovered at the Albert Bartlett

:32:36. > :32:40.It's reported that the lorry had come from Spain and was delivering

:32:41. > :32:47.Police say the Home Office are now handling the 15 people.

:32:48. > :32:50.A soldier has been killed during a training exercise at an RAF

:32:51. > :32:54.Police were called to RAF Tain, a bombing range 30

:32:55. > :32:59.The base, which also has a rifle and small arms shooting

:33:00. > :33:02.range used by the Army, was cordoned off last night

:33:03. > :33:10.The victim's next of kin have been informed.

:33:11. > :33:12.That's a summary of the latest BBC News.

:33:13. > :33:26.Some impressive performances in the Champions League last night.

:33:27. > :33:28.Manchester City, Arsenal and Celtic all picked up points.

:33:29. > :33:31.It was a memorable night at the Etihad as City beat

:33:32. > :33:33.Barcelona for the first time in a competitive match.

:33:34. > :33:36.Celtic's hopes of progression to the knockout stages

:33:37. > :33:41.are still just about alive after a 1-1 draw in Germany

:33:42. > :33:45.They would have to win upcoming matches against both Barcelona

:33:46. > :33:55.Arsenal also made a brilliant comeback, against Ludogorets.

:33:56. > :33:58.They were 2-0 down inside 15 minutes but pulled it back to 3-2.

:33:59. > :34:01.Mesut Ozil with the winning goal in the final minutes.

:34:02. > :34:08.I'll be back just after 10am with more sport for you.

:34:09. > :34:11.The pain of losing a baby, even in the early stages of pregnancy,

:34:12. > :34:14.can leave some women so traumatised that they can develop

:34:15. > :34:17.Researchers at Imperial College London says there should be

:34:18. > :34:20.more support for women who suffer from ectopic

:34:21. > :34:25.They want women to be screened for the symptoms of PTSD to better

:34:26. > :34:27.understand what they're going through and give

:34:28. > :34:32.In the studio is Dr Jessica Farren, who is one of the people behind

:34:33. > :34:38.Also here are Nicole Martin and Nena Truman, who have both

:34:39. > :34:43.suffered multiple miscarriages, and Ruth Bender Atik,

:34:44. > :34:45.who is the national director of the charity the Miscarriage

:34:46. > :35:02.You had three miscarriages in two years, what did it do to you? It

:35:03. > :35:08.left me feeling incredibly anxious, especially after the first and

:35:09. > :35:12.second pregnancy. When I got pregnant the third time, I was

:35:13. > :35:16.obsessively taking tests, thinking I was going to lose the baby, I

:35:17. > :35:20.struggled to sleep at night, I was consumed by the fear I would have

:35:21. > :35:26.another miscarriage, and when I became pregnant with Joseph, who is

:35:27. > :35:30.two years old now, almost, there was no joy in the pregnancy. I had

:35:31. > :35:37.counselling throughout the pregnancy to keep me going. Every twinge I

:35:38. > :35:39.felt I would lose the baby and I spent a lot of money on private

:35:40. > :35:47.scans to check that he was still alive. To hear that being described

:35:48. > :35:51.as potentially PTSD, although you have not been diagnosed, does that

:35:52. > :35:57.make sense? I read the research, I did not have the flashbacks, but I

:35:58. > :36:02.had the constant anxiety. There were nights I would not sleep as I felt I

:36:03. > :36:06.was going to miscarry, it affected my work, I was consumed by the

:36:07. > :36:12.feeling that I was going to lose this baby. Even when you have the

:36:13. > :36:15.baby, the feeling does not go. I worry a lot about my children's

:36:16. > :36:20.health now, I feel something terrible is about to happen. That is

:36:21. > :36:24.the impact it has had on me and my family. You have also had multiple

:36:25. > :36:28.miscarriages, how has it affected you? The first time was really

:36:29. > :36:33.tough, because we did not find out we had lost the baby until I went in

:36:34. > :36:40.for my first scan. They said it was gone. We had already told all of our

:36:41. > :36:47.family, it was really tough, having to tell everybody what had happened.

:36:48. > :36:52.I did not know what to do. I was 27, supposed to be an easy thing to get

:36:53. > :36:56.pregnant and have a baby. I became accessed with replacing that

:36:57. > :37:00.pregnancy, it took eight months for us to fall again. I was doing

:37:01. > :37:07.ovulation tests secretly, my husband did not bode, he does now! I fell

:37:08. > :37:15.pregnant again and I lost that one as well. Gutted. I could not believe

:37:16. > :37:18.it has happened again. When you hear it being talked about today

:37:19. > :37:28.potentially of the impact is being like PTSD, does that describe how

:37:29. > :37:32.you felt? You are in a dark place, you feel you cannot talk about it,

:37:33. > :37:36.but who is there to talk to about it, other than your partner, but

:37:37. > :37:41.they are going through it as well? Nobody talks about it. You told not

:37:42. > :37:45.to tell anybody you are pregnant until you know for sure at 12 weeks,

:37:46. > :37:48.so who can you tell when you go for your scan at 12 weeks and they tell

:37:49. > :37:53.you your baby has gone? People around you did not know? They did,

:37:54. > :37:57.because we told them, but following that we did not tell anybody. And

:37:58. > :38:03.then the next three were really early, I had four in total. There

:38:04. > :38:09.were a lot of people, they knew I was pregnant, the first they knew

:38:10. > :38:16.was when I told them it was gone, and that was hard to do. It is being

:38:17. > :38:19.talked of as potentially PTSD. What was it that made you start to look

:38:20. > :38:24.at early miscarriage in this way? Anyone who has worked in any

:38:25. > :38:26.pregnancy unit is aware that there is a gap in the service we offer. We

:38:27. > :38:42.offer competitive clinical care, but that is the end of our

:38:43. > :38:44.contact with them. Unlike in healthy pregnancies, where six weeks after

:38:45. > :38:48.there is a routine screening in place to check your mental health,

:38:49. > :38:52.there is nothing like that after a miscarriage or an ectopic pregnancy,

:38:53. > :38:56.despite the fact that these women seem to be suffering just as much,

:38:57. > :39:03.if not more. What would you hope the impact of the research to be? One of

:39:04. > :39:08.the most important things is that there is increased awareness that

:39:09. > :39:13.women may be suffering and they benefit from support. The women to

:39:14. > :39:20.be aware, their friends and family, and the GPs, they have the chance to

:39:21. > :39:23.look out for this. You are with the miscarriage Association, what did

:39:24. > :39:30.you think about this research? The research is hugely helpful. In many

:39:31. > :39:33.ways, it confirms what we know already from the women who get in

:39:34. > :39:40.touch with us, and from their partners as well. Miscarriage and

:39:41. > :39:44.ectopic pregnancy, however early it happens, can be hugely distressing.

:39:45. > :39:50.It is something that people relive constantly, both straight after the

:39:51. > :39:55.miscarriage or the loss and also in subsequent pregnancies, we have

:39:56. > :40:02.already heard they can be very frightening, filled with anxiety.

:40:03. > :40:06.What about that advice, you don't tell anybody you are pregnant until

:40:07. > :40:12.you have had your scan at 12 weeks, and then that is the time to tell,

:40:13. > :40:15.when you know it is on track? If you do follow that advice, it means that

:40:16. > :40:21.if you go through something difficult, it makes it possibly

:40:22. > :40:27.worse to talk about it, or not? Should the advice be reconsidered? I

:40:28. > :40:30.don't know if it is advice, it is one of those things that people say.

:40:31. > :40:36.You have to find what is right for you. You don't tell anyone, you are

:40:37. > :40:42.telling people and on telling them at the same time. But if you have

:40:43. > :40:45.told people, you may forget to tell people that you have miscarried, and

:40:46. > :40:48.they may come back to do some time later and ask how the pregnancy is

:40:49. > :40:55.going. Either way it is very difficult. It is so hard. What do

:40:56. > :41:02.you feel is the best support and help that you could get? Did you

:41:03. > :41:05.have much support in the end? I got counselling after my second

:41:06. > :41:12.miscarriage because I knew I was on a downward spiral. I was not myself,

:41:13. > :41:16.I was angry, sad, I felt like I was being followed around by pregnant

:41:17. > :41:19.women and I could not heal with it. I went out and found myself some

:41:20. > :41:24.counselling through a Work Programme. But there are a lot of

:41:25. > :41:29.women who may not realise when they are on that spiral. They need

:41:30. > :41:35.somebody to ask them if they are OK. Women don't talk about it. They feel

:41:36. > :41:39.ashamed, embarrassed to talk about how they are feeling. Because

:41:40. > :41:45.miscarriage is so common, one in four, also people, friends and

:41:46. > :41:50.family, and people from the medical profession, say it is one of those

:41:51. > :41:56.things. And being surprised you were feeling this low, it is only five

:41:57. > :42:00.weeks old, it is just self. There is a feeling, it is not really a baby,

:42:01. > :42:07.but when you are pregnant, you are already emerging -- imagining names,

:42:08. > :42:11.etc. Women are not allowed to feel awful because it is common. You

:42:12. > :42:18.don't want to have to constantly explain and talk about it. I wanted

:42:19. > :42:21.to talk about it. I felt people around me were embarrassed when I

:42:22. > :42:26.spoke about it, people don't know what to say. When you have just had

:42:27. > :42:30.a miscarriage, it is all you are thinking about, so when people don't

:42:31. > :42:35.talk about it, I felt angry, because I thought, ask me how I am feeling.

:42:36. > :42:43.You are consumed by it, by wanting a child. When you use the term PTSD in

:42:44. > :42:52.the context of miscarriage, people might assume that PTSD relates to

:42:53. > :42:57.something, an accident or going to a war zone, that sort of experience.

:42:58. > :43:02.In the context of miscarriage, is it exactly the same, the impact on

:43:03. > :43:05.somebody psychologically? There is not a specific instrument to look at

:43:06. > :43:10.the effects of a miscarriage or an ectopic pregnancy, at the moment we

:43:11. > :43:14.are using this one, but looking at the symptoms that women are

:43:15. > :43:20.reporting, it seems to fit very well into the structure of something we

:43:21. > :43:24.diagnose as PTSD. These are screening questionnaires which have

:43:25. > :43:27.been validated in lots of other contexts. They are demonstrating a

:43:28. > :43:33.significant amount of symptomatology out there. The number of people we

:43:34. > :43:41.found who seem to be reaching the threshold suggests -- suggestive of

:43:42. > :43:44.PTSD is very high, but there are people believe that who are also

:43:45. > :43:50.suffering from symptoms that are impacting on their day-to-day life.

:43:51. > :43:52.When we had them describing how they felt, it is completely

:43:53. > :43:57.understandable, of course, that anybody would feel like that. Nobody

:43:58. > :44:02.must get through without feeling what they are describing, to some

:44:03. > :44:09.extent. Absolutely. Grief is a normal reaction, but what women and

:44:10. > :44:12.those randomly to be aware of, if the symptoms are going on for log of

:44:13. > :44:16.unexpected or are bidding to impact their life, they need to consider

:44:17. > :44:23.whether they need to go for a formal assessment and proper help. There is

:44:24. > :44:26.a minimal follow-up. After my second miscarriage, I had a medical

:44:27. > :44:31.management, they give you pills and you miscarried at home, which is

:44:32. > :44:34.really traumatic. There is a lot of blood, you are flushing your baby

:44:35. > :44:40.down the toilet. You sent home and you told, you bleed excessively, you

:44:41. > :44:44.should call accident and emergency, but what is excessively? You would

:44:45. > :44:49.think the next day they would say, come in or have a chat, but there is

:44:50. > :44:54.no follow up. It is a really brutal experience.

:44:55. > :44:59.What help is there for people and does it tend to be focused on the

:45:00. > :45:03.physical aspect rather than psychological? I think that when you

:45:04. > :45:07.are going through the process in hospital it is understandable that

:45:08. > :45:11.the focus is on the clinical. People will describe to you the options

:45:12. > :45:15.that are available to you. It sounds dreadful, these are choices you

:45:16. > :45:20.don't want to have to make about what happened or how the miscarriage

:45:21. > :45:23.will happen. They don't necessarily tell you everything that is going to

:45:24. > :45:27.happen, so you can be shocked about the amount of blood and pain full

:45:28. > :45:33.stop people have described it as looking like a war zone. But I think

:45:34. > :45:37.what people also need is support. They need kindness and sensitivity

:45:38. > :45:46.and support for what they are going through. This to eke says, feeling

:45:47. > :45:51.for the ladies on the show, I experienced a miscarriage. Heather

:45:52. > :45:55.says, I had three miscarriage, others attitude was to have won was

:45:56. > :45:59.misfortune, to have three was carelessness. This one says, as far

:46:00. > :46:03.as I'm aware no therapy or counselling was offered to both

:46:04. > :46:11.parents. Do you feel you will ever get over it? I've got three children

:46:12. > :46:15.now, and I'm much better than I was because I've got my family. As I

:46:16. > :46:18.said, the impact is that I worry about my children and I have this

:46:19. > :46:24.feeling something is going to happen. Because I had two years of

:46:25. > :46:27.pretty miserable luck. Part of me doesn't want to forget about what

:46:28. > :46:31.happened because I do think it makes you more empathetic towards other

:46:32. > :46:35.women. I'll never ask a woman now if they want to have children, if they

:46:36. > :46:38.have a child, whether they want a second one, that's what people do

:46:39. > :46:46.all the time. I think you become a better person for it. I think that

:46:47. > :46:50.you never go back to how you were. It does get easier. You don't get

:46:51. > :46:54.over it, you just find a new normal and that's how you then live your

:46:55. > :46:58.life. Thank you for coming and talking to us. And do keep your

:46:59. > :46:59.thoughts coming in on that one as well.

:47:00. > :47:03.Iraqi troops move from house to house in the suburbs of Mosul

:47:04. > :47:08.as the advance against Islamic State continues -

:47:09. > :47:14.amid fears for hundreds of thousands of civilians.

:47:15. > :47:16.The Justice Secretary, Liz Truss, has agreed to hold urgent

:47:17. > :47:18.talks today with leaders of the Prison Officers Association

:47:19. > :47:21.about tackling increasing levels of violence and suicides in jails

:47:22. > :47:29.As a result, the union has suspended proposed action which was to take

:47:30. > :47:39.Our home affairs correspondent Danny Shaw is with us.

:47:40. > :47:41.With me is Mike Rolfe, he's a former prison officer

:47:42. > :47:44.who is now national chair of the prison officers association.

:47:45. > :47:46.And Lord Ramsbotham, he was was the former chief

:47:47. > :47:48.inspector of prisons for England and Wales and now

:47:49. > :47:59.Danny, tell us first of all why this has blown up, what's been going on?

:48:00. > :48:03.I think the month there has been huge concern about conditions in

:48:04. > :48:08.prisons, escalating levels of violence, self harm and suicide. I

:48:09. > :48:10.think the murder two weeks ago at Pentonville prison in North London

:48:11. > :48:16.of a prisoner and two others who were stabbed really highlighted

:48:17. > :48:22.those concerns and brought the issue to public consciousness, really. And

:48:23. > :48:26.I think as a result of that, prison officers are concerned that they

:48:27. > :48:30.cannot safely operate jails as they are at the moment on the current

:48:31. > :48:36.levels of staff with the regime that they are required to operate. And

:48:37. > :48:41.so, what they've wanted to do was to hold a series of union meetings

:48:42. > :48:46.outside his gates in order to highlight their concerns. They will

:48:47. > :48:50.be visible to the public and media. And then after that they were going

:48:51. > :48:54.to come in effect, impose their own working practices in the jail, only

:48:55. > :48:58.letting inmates out of their cells in small numbers. That would be a

:48:59. > :49:03.highly restrictive kind of regime. The government has therefore agreed

:49:04. > :49:11.as part of a deal for that action to be suspended, to hold urgent talks.

:49:12. > :49:13.There will be a meeting with Liz Truss, the Justice Secretary, and

:49:14. > :49:19.senior officials this afternoon to try to address concerns. Lord round

:49:20. > :49:23.spot, there have been all sorts of things said for many years about

:49:24. > :49:27.what is going on in prison, what do you think when you hear all this?

:49:28. > :49:33.I'm not surprised after the disastrous decision of Chris

:49:34. > :49:39.Grayling to reduce staff numbers by over 30%. The basis of all prisons

:49:40. > :49:43.is the relationship between staff and prisoners. And unless things are

:49:44. > :49:47.right for staff, nothing will be right for prisoners. And I've been

:49:48. > :49:53.saying for years that one of the major problems of our prison service

:49:54. > :49:58.is that unlike every business, every school and every hospital, it

:49:59. > :50:01.doesn't have named people responsible and accountable for

:50:02. > :50:06.different types of prisons and prisoners. And the emphasis of the

:50:07. > :50:11.governorship of a prison should be on leading the staff. And that has

:50:12. > :50:18.not happened. And if you have cuts on top of that, fast the overcrowded

:50:19. > :50:21.prisons, you are bound to have the problems that have been highlighted

:50:22. > :50:27.so vividly by my successors as Chief inspectors of prisons. Mike, chair

:50:28. > :50:32.of the prison officers Association, how bad have things got? It is a

:50:33. > :50:35.bloodbath in prisons at this minute. You go to prisons throughout the

:50:36. > :50:40.state and I visit prisons on a regular basis, our staff have lost

:50:41. > :50:45.all morale, all motivation. Prisoners are scared. They want

:50:46. > :50:49.prison officers to be in charge and the prison officers feel incapable

:50:50. > :50:52.to do that. Low staffing numbers, people leaving the job in droves,

:50:53. > :50:56.it's a real bad mix and it's dangerous for everyone, staff and

:50:57. > :51:02.prisoners are like. The action that was going to happen today, was that

:51:03. > :51:07.as close to strike action as prison officers could go? The government

:51:08. > :51:10.will always insist we are taking industrial action whenever we try

:51:11. > :51:15.and hold meetings. What we were asking our members to do was hold

:51:16. > :51:18.meetings about health and safety with genuine concern. Of course the

:51:19. > :51:23.government or the employers don't want us to do that. What we were

:51:24. > :51:26.planning to do after that was take control of the regime, take that

:51:27. > :51:31.responsibility four management who have been absolutely unable to keep

:51:32. > :51:38.our members in prison safe. So, Liz Truss will be holding urgent talks,

:51:39. > :51:41.and what do you want to hear? Well, we have demanded to see Liz Truss,

:51:42. > :51:46.really, because we have lost faith with the managers running the prison

:51:47. > :51:50.system. What we want Liz Truss to say, she's going to put an urgent

:51:51. > :51:54.injection of cash to increase staff numbers, but she's also going to

:51:55. > :51:57.sort out the recruitment and retention issue. Prison officers

:51:58. > :52:02.don't want to join the job now. Why would you want to come into an

:52:03. > :52:08.environment like that? We also want her to influence those leaders and

:52:09. > :52:12.instruct them to basically run safe regimes. They are always trying to

:52:13. > :52:16.do too much with too little. If there is not enough staff, they try

:52:17. > :52:19.and run everything anyway and that puts our members at risk and puts

:52:20. > :52:24.prisoners at risk at the same time. Do you have confidence she will do

:52:25. > :52:30.what you want? We've given them a deadline until next Friday the 11th.

:52:31. > :52:33.If we don't get what we want we will be asking our branches to hold those

:52:34. > :52:37.emergency meetings and taking control from management. What would

:52:38. > :52:41.that mean? That we would no longer allow managers to tell our staff

:52:42. > :52:45.what to do, we would be instructing our staff what to do and basically

:52:46. > :52:49.run the prisons for them instead. Describe what would happen on a

:52:50. > :52:53.daily basis. We would ask our local committees to direct staff on how

:52:54. > :52:57.prisons are going to be unlocked, we'd want it done safely for

:52:58. > :53:01.prisoners and staff, and we'd take away the manager responsibility in

:53:02. > :53:05.instructing staff what they do on a daily basis. At the moment they are

:53:06. > :53:07.not keeping our members and prisoners safe, they are making

:53:08. > :53:12.dangerous decisions and putting everybody at risk. At the end of the

:53:13. > :53:16.day this is a crisis of humanity now, where we've got people being

:53:17. > :53:22.murdered, killed, stabbings, incidents daily. Six members of

:53:23. > :53:29.staff every single day are assaulted, 65 assaults every day.

:53:30. > :53:32.Our members are not just fearful of being assaulted, they have to deal

:53:33. > :53:37.with prisoners being assaulted, suicides, overdose, drug usage. It's

:53:38. > :53:41.completely out of control. And unless someone takes responsible

:53:42. > :53:45.steps, and the union wants to be responsible in all this, we are not

:53:46. > :53:48.looking to take industrial action come but somebody has to take a

:53:49. > :53:53.responsible approach to making sure everybody is safe and nobody else is

:53:54. > :53:56.doing that. So it's left to us to take a responsible approach. It

:53:57. > :54:02.would be an extraordinary step, could that happen? Well, microbe

:54:03. > :54:09.says it will happen unless they get what they want from the talk. I'm

:54:10. > :54:12.not sure we are quite at that yet -- Mike Rolfe says. Liz Truss will be

:54:13. > :54:16.outlining her plans for prison reform and safety tomorrow. We know

:54:17. > :54:20.some of what she is likely to say because it will carry on what

:54:21. > :54:24.Michael Gove, her predecessor, put in train, which is giving governors

:54:25. > :54:28.more control, changing the way education is provided in prisons.

:54:29. > :54:32.But I think she also has to say something about recruitment of

:54:33. > :54:37.prison officers. She has already announced 400 extra staff. At the

:54:38. > :54:42.problem as far as I understand it is that in some areas it just doesn't

:54:43. > :54:47.pay to be a prison officer. Even if you get people to sign up they will

:54:48. > :54:51.leave after a few months. So there really has to be some way of

:54:52. > :54:56.attracting people to the service and then keeping them there. And whether

:54:57. > :55:01.that involves extra pay incentives early on in someone's career, or pay

:55:02. > :55:04.progression, I would have thought that is something the government has

:55:05. > :55:08.got to be seriously looking at, if they can persuade the Treasury to

:55:09. > :55:18.open their pocket. What would your advice be to Liz Truss, Lord

:55:19. > :55:24.Ramsbottom, it's not going to be easy to turn it around, is it? It's

:55:25. > :55:28.not. In addition to the prison officers Association, the Prison

:55:29. > :55:30.Governors Association, which is a very responsible organisation

:55:31. > :55:36.consisting of all the governors, have also been calling for a public

:55:37. > :55:40.enquiry into the system. And I think that Liz Truss, in addition to

:55:41. > :55:44.listening to the prison officers Association, which I hope she will,

:55:45. > :55:52.will also listen to the Prison Governors Association because the

:55:53. > :55:57.fact that the two of them, the two staff associations are both calling

:55:58. > :56:02.for urgent action to put right the deliberate act of her predecessor

:56:03. > :56:06.but one is very significant and ought to be taken very seriously by

:56:07. > :56:08.those in Parliament. Thank you all very much for joining us.

:56:09. > :56:11.Let us know what you think about that.

:56:12. > :56:15.We'll have an exclusive report on the care homes evicting elderly

:56:16. > :56:21.people when their relatives complain about standards.

:56:22. > :56:26.Lots of you getting in touch on the discussion we just had about

:56:27. > :56:30.miscarriage as well. Kirsty says "I suffered the tragedy of a

:56:31. > :56:34.miscarriage in 2015, the worst time of my life. Something that will scar

:56:35. > :56:39.me for life. It changed me as a person and not in a good way". And

:56:40. > :56:48.Alan Zampa says "Watching the item about miscarriage, nobody ever talks

:56:49. > :56:50.about the impact of abortion, having that at 18 had a lifelong impact

:56:51. > :56:53.stock Let's get the latest weather update

:56:54. > :57:01.- with Chris Fawkes. Certainly a cold start to the

:57:02. > :57:04.morning but plenty of sunshine on the cards for most of us. Worth

:57:05. > :57:08.reminding ourselves why it feels cold. On Monday we had temper macro

:57:09. > :57:13.like these. Up to 22 in the warmest spot. The warm air across Scotland

:57:14. > :57:19.has surged southward over the last 36 hours, hammering those

:57:20. > :57:23.temperatures. For some compared with Monday we are about 11 degrees

:57:24. > :57:27.colder than it was. So that's why there's a certain chill in the air.

:57:28. > :57:31.Weather watchers have been out in force already this morning, braving

:57:32. > :57:42.the autumn chill. Foggy start to the morning, lifting here and we had

:57:43. > :57:46.some patchy fog around. So cold that even the horses needed the winter

:57:47. > :57:49.where this morning. For most of us, plenty of sunshine to look forward

:57:50. > :57:53.to during the rest of the day. Some showers coming in across the north

:57:54. > :57:57.of Scotland. Some sneaking down the North Sea, brushing into the East

:57:58. > :58:00.coast of England. But for the vast majority it was a financial try.

:58:01. > :58:04.Taking a closer look at the weather through the afternoon. Wales in

:58:05. > :58:10.south-west England with barely a cloud in the sky. Isolated shower

:58:11. > :58:14.brushing the peninsula, far west of Pembrokeshire. The odd shower down

:58:15. > :58:18.the eastern coast of England, certainly a cold wind blowing in, as

:58:19. > :58:25.there will be on the eastern side of Scotland. Northern Ireland stays

:58:26. > :58:27.fine. Dry weather for Central and southern Scotland, showers affecting

:58:28. > :58:32.the north but they should blow through quickly. Overnight clear

:58:33. > :58:35.skies, another cold night across England and Wales with temperatures

:58:36. > :58:40.dropping away, rural areas with a touch of Frost. Towards the end of

:58:41. > :58:46.the night, temperatures picking up across the north-west of the country

:58:47. > :58:51.as cloud comes in off the Atlantic. With the low pressure, outbreaks of

:58:52. > :58:55.rain pushing in across Scotland and Northern Ireland initially, the rain

:58:56. > :59:00.band trickling to the far north of England and the north and west of

:59:01. > :59:03.Wales. Dry and bright across south-west England, sunny spells,

:59:04. > :59:07.but staying on the cold side for the time of year. Temperatures foremost

:59:08. > :59:10.between eight and 12 degrees. Low pressure through Friday with a

:59:11. > :59:14.weather front draped around this area of low pressure bringing spells

:59:15. > :59:19.of rain. In between some gaps in cloud and sunshine coming through.

:59:20. > :59:23.Temperatures on the cool side, highs of eight to 12 degrees. If anything

:59:24. > :59:25.it will get cooler in the weekend. Could be cold enough for snowy

:59:26. > :59:33.showers over the hills of northern Scotland. That's your weather.

:59:34. > :59:39.Welcome to the programme if you've just joined us. Coming up before

:59:40. > :59:43.11am, how would you feel if you were banned from seeing an elderly family

:59:44. > :59:47.member in a care home? It's happening now in the UK to relatives

:59:48. > :59:48.who have complained about standards. We'll talk to some of those

:59:49. > :59:57.affected. The resident and relative have the

:59:58. > :00:02.least power, and that is a major part of the problem.

:00:03. > :00:04.Those of you getting in touch, keep telling us your experiences.

:00:05. > :00:07.The families of six former British soldiers who are jailed in India say

:00:08. > :00:10.they're sick to death of being told the Government can't intervene,

:00:11. > :00:12.and are now begging Theresa May for help.

:00:13. > :00:25.Also, why the pain of losing a baby can affect some women so badly they

:00:26. > :00:32.develop PTSD. I knew I was on a downward spiral. I

:00:33. > :00:36.was not myself, I was angry, sad, I felt like I was being followed

:00:37. > :00:40.around by pregnant women, and I could not deal with it. I went out

:00:41. > :00:45.and found myself some counselling through a Work Programme. However,

:00:46. > :00:49.there are a lot of women who may not realise when they are on that

:00:50. > :00:55.spiral. They need somebody to ask them if they are OK.

:00:56. > :00:58.Here's Annita in the BBC Newsroom with a summary of today's news.

:00:59. > :01:01.Hundreds of people claim they have been banned from visiting

:01:02. > :01:04.the care and nursing homes where their elderly parents live

:01:05. > :01:07.because they complained about the quality of care being provided.

:01:08. > :01:10.An exclusive report for this programme found that

:01:11. > :01:13.in the most-extreme cases it's claimed that elderly residents

:01:14. > :01:16.themselves were evicted after their relatives

:01:17. > :01:23.Paul Doonan says he was banned for looking out for his dad.

:01:24. > :01:28.I had always had a good relationship with Dad,

:01:29. > :01:41.And we'll have more on this story after this news summary.

:01:42. > :01:44.Urgent talks will take place today about rising levels of violence

:01:45. > :01:48.and suicide in jails across England and Wales.

:01:49. > :01:50.Official figures show that self-inflicted deaths in prisons

:01:51. > :01:55.have risen by 13% over the past year, while assaults among inmates

:01:56. > :02:00.The Prison Officers Association has suspended proposed action

:02:01. > :02:04.which was to take place to highlight its concerns.

:02:05. > :02:07.A baby and two children are said to be among 15 people

:02:08. > :02:10.found in a chilled potato lorry in Norfolk.

:02:11. > :02:12.They were discovered at the Albert Bartlett

:02:13. > :02:17.It's reported that the lorry had come from Spain and was delivering

:02:18. > :02:24.Police say the Home Office are now handling the 15 people.

:02:25. > :02:27.A soldier has been killed during a training exercise at an RAF

:02:28. > :02:35.It happened at RAF Tain, a bombing range 30 miles from Inverness.

:02:36. > :02:37.The base, which also has a rifle and small arms shooting

:02:38. > :02:40.range used by the Army, was cordoned off last night

:02:41. > :02:52.The soldier's family have been informed.

:02:53. > :02:57.Iraqi troops are moving house to house in the suburbs of Mosul to

:02:58. > :03:01.secure the ground for civilians ahead of a renewed advance to

:03:02. > :03:05.liberate the city from the so-called Islamic State. Some Iraqi units and

:03:06. > :03:09.special forces are waiting for reinforcement amid fears of hidden

:03:10. > :03:12.cells, secret tunnels and ambushes. So far there has been fierce

:03:13. > :03:14.resistance and thousands of civilians are believed to being held

:03:15. > :03:16.in the heart of the city. The French authorities are beginning

:03:17. > :03:19.to move the last unaccompanied children from the migrant camp

:03:20. > :03:22.in Calais known as the Jungle. About 1,500 children have been

:03:23. > :03:24.sleeping in converted shipping containers since the camp

:03:25. > :03:26.was demolished last week. They are being taken to other

:03:27. > :03:28.facilities across France before their claims for UK

:03:29. > :03:34.asylum are processed. One of the Ukip's biggest donors,

:03:35. > :03:37.Arron Banks, has told the BBC that he's struggling to support any

:03:38. > :03:46.of the four leadership candidates. He has threatened to stop funding

:03:47. > :03:51.the party unless it cleanses itself of some of its best-known figures.

:03:52. > :03:55.He said the party was in a terrible mess. He said it will either die and

:03:56. > :04:01.fade into the background or come back as a different force.

:04:02. > :04:07.It will either day and fade into the background or it will come back as a

:04:08. > :04:12.different force. We are seeing these movements worldwide, we are seeing

:04:13. > :04:16.it in Holland, Germany, in America with Donald Trump. It would be

:04:17. > :04:18.unwise to write off the party get. But I agree it could be the end, but

:04:19. > :04:20.it might not be. That's a summary of

:04:21. > :04:22.the latest BBC News. Do get in touch with us

:04:23. > :04:25.throughout the morning. If you text, you will be charged

:04:26. > :04:39.at the standard network rate. Loads of you getting in touch on the

:04:40. > :04:43.care homes story, some loved ones feeling they have been banned from

:04:44. > :04:47.visiting, having raised complaints, and in some cases residents have

:04:48. > :04:49.been evicted after complaints were raised. If you have experienced

:04:50. > :04:51.anything like that, do get in touch. A good night for British clubs

:04:52. > :04:57.in the Champions League group stages, with impressive performances

:04:58. > :04:59.from Manchester City, They beat Barcelona for the first

:05:00. > :05:07.time in six attempts. And they actually came from behind

:05:08. > :05:09.to do so. You'll remember just two weeks ago

:05:10. > :05:15.City being thrashed 4-0 by Barca. It couldn't have been more

:05:16. > :05:17.different this time around. It was 1-1 at half-time,

:05:18. > :05:22.and then this pinpoint free kick from Kevin De Bruyne

:05:23. > :05:24.gave City the lead. And 15 minutes from the end

:05:25. > :05:27.City scored again, You can see what it

:05:28. > :05:33.means to the players. It means they're now just one

:05:34. > :05:37.win away from reaching And Celtic have kept

:05:38. > :05:45.their hopes of staying They were 1-0 down to

:05:46. > :05:53.Borussia Moenchengladbach after this But a penalty from Moussa Dembele

:05:54. > :06:01.late on gave them a 1-1 It still leaves them

:06:02. > :06:05.bottom of the group, two points behind Gladbach with two

:06:06. > :06:10.games to play. For Arsenal, they also had

:06:11. > :06:13.to come from behind too. The Gunners were 2-0 down inside 15

:06:14. > :06:17.minutes, in what was quite a frantic They pulled themselves

:06:18. > :06:22.level by half-time. And then, in the final three

:06:23. > :06:25.minutes, up popped Mesut Ozil, And Arsenal are through

:06:26. > :06:31.to knockout stages for You'll remember yesterday

:06:32. > :06:40.that the English and Scottish FAs, and also, separately,

:06:41. > :06:52.the Welsh FA, were all in discussion It is about wearing poppies on their

:06:53. > :06:53.shirts for the upcoming World Cup qualifiers.

:06:54. > :06:55.England play Scotland next week on 11th November,

:06:56. > :06:58.which is Armistice Day, when the UK remembers those that

:06:59. > :07:02.In the past, Fifa has banned players wearing poppies on their shirts,

:07:03. > :07:04.but compromised by allowing the symbol to be embroidered

:07:05. > :07:08.This time around, Fifa have turned down the armband idea because it

:07:09. > :07:10.says it doesn't allow players to wear religious, political

:07:11. > :07:14.Both the Scottish and English FAs hope to change Fifa's mind, though,

:07:15. > :07:18.and their chief executives will meet with Fifa officials tomorrow.

:07:19. > :07:23.Damian Collins has written to the Fifa president, urging him to change

:07:24. > :07:24.their stance. So we'll keep you up

:07:25. > :07:29.to date on that. Louis Smith has been suspended I

:07:30. > :07:38.British gymnastics for two months. This is all because of a video

:07:39. > :07:41.that was leaked to the media in which Smith appeared to mock

:07:42. > :07:43.the Islamic religion. Luke Carson, the former gymnast,

:07:44. > :07:45.was also in the video. Carson won't be suspended,

:07:46. > :07:49.but did receive a reprimand. This programme can exclusively

:07:50. > :07:55.reveal that hundreds of people claim they have been banned from visiting

:07:56. > :07:58.the care and nursing homes where their elderly parents live

:07:59. > :08:01.because they complained about the quality of

:08:02. > :08:04.care being provided. In the most-extreme cases it's

:08:05. > :08:07.claimed that the elderly residents themselves were evicted

:08:08. > :08:10.after their relatives Sangita Myska has

:08:11. > :08:13.been investigating. Britain has an ageing population

:08:14. > :08:24.and now over 230,000 older people Many have complex conditions that

:08:25. > :08:31.leave them vulnerable. It means they may have to rely

:08:32. > :08:37.on family to communicate their needs But what happens when that

:08:38. > :08:41.relationship breaks down, because family feel that concerns

:08:42. > :08:43.are simply not being We've learned that for some,

:08:44. > :08:50.the results can be devastating. Paul Doolan's dad, Terry,

:08:51. > :08:54.moved into a care home Paul visited him at the home every

:08:55. > :09:00.week for three years before He says it was because he had

:09:01. > :09:09.complained about poor standards So this is the place that you had

:09:10. > :09:14.to meet your dad when you were banned from visiting

:09:15. > :09:15.him in his care home? The ban meant Paul and Terry

:09:16. > :09:20.could only meet at this club away from the care home, watched

:09:21. > :09:22.by a chaperone employed I'd always had a good

:09:23. > :09:29.relationship with Dad The e-mail banning Paul Doolan

:09:30. > :09:42.stated the band would take effect immediately, and accused him

:09:43. > :09:45.of demonstrating unacceptable behaviour, but did not explain

:09:46. > :09:49.what that behaviour was. My dad had always done his best

:09:50. > :09:55.for me and I was out In response to Paul's

:09:56. > :10:09.allegations, the home says... This solicitor sees hundreds

:10:10. > :10:13.of cases similar to Paul's. She says it's because the law

:10:14. > :10:16.protecting the rights of people living in residential

:10:17. > :10:21.homes is a grey area, compared to those for example

:10:22. > :10:23.renting a flat. You have a contract with the care

:10:24. > :10:27.home, with the residents and the local authority,

:10:28. > :10:29.if they are funding it. You don't have the

:10:30. > :10:32.rights as a tenant. The contract is written

:10:33. > :10:34.by the care home. They set the terms and conditions,

:10:35. > :10:40.and you have to abide by those. Care and nursing-home companies say

:10:41. > :10:42.contracts need to be flexible so that if an elderly person's care

:10:43. > :10:47.needs to be changed, they can be moved quickly

:10:48. > :10:49.to more-suitable accommodation. The man representing the industry

:10:50. > :10:53.insists visitor bans are rare, and adds that residential homes

:10:54. > :10:57.should act fairly. I think clarity, and really

:10:58. > :11:00.being very clear with people, and also you need to give people

:11:01. > :11:03.the respect of saying things Campaigners are now calling

:11:04. > :11:11.on the care-industry regulator, the Care Quality Commission,

:11:12. > :11:13.to collate and publish the number of visitor bans put in place

:11:14. > :11:16.by each home annually. They say only then will the true

:11:17. > :11:22.scale of the issue be revealed. And to watch the full film,

:11:23. > :11:24.head to our programme page, Let's talk now to Jenny Moore,

:11:25. > :11:30.who was banned from seeing her mother-in-law at a care home

:11:31. > :11:33.for three years. And Gary FitzGerald,

:11:34. > :11:36.CEO of Action On Elder Abuse, and Eileen Chubb, a former

:11:37. > :11:39.care worker and founder You were banned from

:11:40. > :11:57.seeing your mother-in-law In 2010 it was three months after my

:11:58. > :12:00.father-in-law had died in a care home, I found myself banned from

:12:01. > :12:06.visiting my mother-in-law, who has dementia. A week before the ban, we

:12:07. > :12:12.went to a care review meeting, there were no issues raised. Then I was

:12:13. > :12:17.called in and very similar to what we have heard earlier, unacceptable

:12:18. > :12:21.behaviour. I was told I would be banned for 12 months, and it would

:12:22. > :12:25.be reviewed at the end of 12 months, but it took nearly three years to

:12:26. > :12:27.get the ban lifted. I was the only visitor during a weekday to my

:12:28. > :12:32.mother-in-law, with her youngest grandchild. She could not understand

:12:33. > :12:36.her husband had died, and we were removed from her life. It was

:12:37. > :12:42.because of that experience I set up my organisation. You said that no

:12:43. > :12:48.concerns were raised when you had the review discussion that you had

:12:49. > :12:53.and you were subsequently banned, but you had been raising concerns,

:12:54. > :13:00.had you? Yes, we are hearing people were told they had on reasonable

:13:01. > :13:05.expectations of care homes. This was basic standards of. Somebody wearing

:13:06. > :13:13.their own close, commodes being emptied, personal hygiene, lack of

:13:14. > :13:16.activities. They were not unreasonable expectations, but what

:13:17. > :13:20.I say is you can be accused of something, you found guilty, you are

:13:21. > :13:24.sentenced and punished and you are not allowed to know what it is you

:13:25. > :13:28.have done wrong. Specifically, was at issue is where you were seeing

:13:29. > :13:33.that you felt she was not getting adequate care and you were raising

:13:34. > :13:37.that? What was it specifically? The commode not being emptied. You would

:13:38. > :13:42.try to do things in the correct way, you would go to the health care

:13:43. > :13:46.assistant first of all, because you don't want to get them into trouble,

:13:47. > :13:50.could you make sure it is emptied? You go back and it isn't. You then

:13:51. > :13:55.go to the nurse in charge, who says they will sort it out. You then go

:13:56. > :13:59.to the manager. Then you end up at head office level. It is then to

:14:00. > :14:04.become a habitual and vexatious complainant. When you were told that

:14:05. > :14:08.is what you were, and you would be banned, how did you feel? I did not

:14:09. > :14:14.have the knowledge I have now, but it is devastating. People need to

:14:15. > :14:19.realise it is not just impact on the person that the ban is placed on, I

:14:20. > :14:22.had two small children who were prevented from regular access to

:14:23. > :14:27.their grandmother because I was the person who would be taking them. Six

:14:28. > :14:31.years on, we still have not got protection, which is why I have

:14:32. > :14:36.launched my campaign. We are pushing for legislation to protect families,

:14:37. > :14:43.and we also want an independent panel so that the power, as Eileen

:14:44. > :14:47.said,... The care providers have total control and power over the

:14:48. > :14:53.staff, the residents and families, and if a provider wants to ban or

:14:54. > :14:57.two restricted visits on somebody, we have proposed to the Government

:14:58. > :15:01.that there is an independent panel established for a right to a fair

:15:02. > :15:05.hearing. At the moment, they can accuse you of anything and buy new

:15:06. > :15:14.and they don't even have to tell you what it is that you have done. You

:15:15. > :15:21.are -- there are no hard statistics, because it is the CQC which inspect

:15:22. > :15:25.homes, they could collect the statistics, but whether they collect

:15:26. > :15:29.them or not, we don't know. What is your anecdotal evidence on this?

:15:30. > :15:39.The first starting point, statistics are not kept in terms of care and

:15:40. > :15:42.support and all the time you don't hold information, you don't have to

:15:43. > :15:47.report on it, you are not held accountable to it. We end up in a

:15:48. > :15:50.situation where it is difficult to prove the extent. We've seen this as

:15:51. > :15:57.an increasing problem down the years whether people are banned or in some

:15:58. > :16:01.cases evicted from homes for raising what are reasonable concerns about

:16:02. > :16:05.what is taking place. The problem we have basically got, people tend to

:16:06. > :16:09.think NHS when they are looking at care and support of elder people,

:16:10. > :16:11.but these are business relationships. These are companies

:16:12. > :16:16.that provide care and these contracts to mean something. You

:16:17. > :16:22.start from the point of view of not having power. There is also a second

:16:23. > :16:25.thing we have seen certainly in the last ten years, and that is the

:16:26. > :16:29.whole attitude towards standards of care for older people have been

:16:30. > :16:34.driven down. However poor they were ten years ago, the standards

:16:35. > :16:39.commission were far better than they are today, we have gone the opposite

:16:40. > :16:43.direction. Very difficult to hold care homes to account based on what

:16:44. > :16:48.we've now got legally. I guess the main point about this, the key point

:16:49. > :16:53.for us, this is not an unknown issue interims of social care. Government

:16:54. > :16:57.knows it, Parliament knows it, the statutory agency knows it, nobody is

:16:58. > :17:03.looking at it. Social care reminds me very much of watching a car crash

:17:04. > :17:07.in slow motion, you can see it happening, everybody can see it is

:17:08. > :17:11.going to happen, nobody has done a thing about it. The people who

:17:12. > :17:14.suffer are extremely frail and vulnerable and people like Jenny.

:17:15. > :17:19.There is more than one victim in what is going on. We heard from you

:17:20. > :17:25.in our report, you put it this way, a damning reflection of the care

:17:26. > :17:28.industry. What is the way forward? Well, we've noticed this massive

:17:29. > :17:34.increase in this kind of tactic being used against families. The

:17:35. > :17:39.increase started around 2007 when we had the legal precedent set by the

:17:40. > :17:43.care of eviction case which went to the Supreme Court. So you can't help

:17:44. > :17:47.but think, did that send out a message that this is OK? Even if you

:17:48. > :17:52.take it to the highest court in the land. Most families can't access the

:17:53. > :17:56.law but even if you take it to the highest court in the land, this care

:17:57. > :18:02.home was allowed to get away with it. Just going back to the other

:18:03. > :18:06.point on saying that people's needs have changed and they need to move

:18:07. > :18:10.them, we get many cases where they are trying to do this and say their

:18:11. > :18:16.needs have changed, so they will be evicted. But when you ask them what

:18:17. > :18:22.care home they should be moved to, it is identical care needs. Nursing

:18:23. > :18:26.home or residential home, it is identical. They asked the CQ QC to

:18:27. > :18:32.intervene and they are not helping people. So it is not as if they are

:18:33. > :18:36.oblivious to what is going on. I think the saddest cases for us,

:18:37. > :18:39.we've got at least 11 cases where people have been arrested and

:18:40. > :18:43.removed from the home. One woman was actually put in a police cell for a

:18:44. > :18:50.number of hours. This is because they raised one concern. And that is

:18:51. > :18:53.absolutely horrendous. To think that families have been actually escorted

:18:54. > :18:57.from the building by police officers.

:18:58. > :18:59.We did ask the Care Quality commission

:19:00. > :19:01.to take part in our discussion this morning

:19:02. > :19:09.Is the way forward for them to start collating the statistics and

:19:10. > :19:13.actually put them out there? To put that data out, but also the sea QC

:19:14. > :19:17.need to intervene when people appeal for help. When somebody has been

:19:18. > :19:22.evicted on clearly false grounds they should intervene and help those

:19:23. > :19:28.families. So what happens currently? You have been to it and you went to

:19:29. > :19:34.the ombudsman. What I'm finding we are hearing from the seat C, share

:19:35. > :19:41.your experience, they want everybody to share the experience. -- hearing

:19:42. > :19:46.from the CQC. The professionals fear for their jobs, and then we get

:19:47. > :19:50.banned. CQC want families to tell them but the consequences of that is

:19:51. > :19:56.what has happened to me. What I'm finding now with your voice matters

:19:57. > :19:59.is that families go to the CQC to share their experiences and report

:20:00. > :20:04.concerns, they don't act, the family come to people like the three of us,

:20:05. > :20:09.and we have to put pressure on CQC and then they go in. We shouldn't

:20:10. > :20:13.have to do that. One of the problems we've got, we all understand that we

:20:14. > :20:17.look at the CQC because they are at the forefront but they only operate

:20:18. > :20:20.within the law that's been set down. The real problem and is that

:20:21. > :20:24.Parliament and successive governments have made the law so

:20:25. > :20:29.weak, they have given CQC such limited powers that it is very

:20:30. > :20:32.difficult for them to do things. CQC are not allowed to investigate

:20:33. > :20:38.individual complaints. The majority of people listening to this

:20:39. > :20:41.programme would not even know that. The CQC can actually referred that

:20:42. > :20:46.as a safeguard because it has put people's lives at risk by removing

:20:47. > :20:51.someone from a care home for none other reason. I will not defend the

:20:52. > :20:56.CQC, I've got no reason to. At the end of the day families need help

:20:57. > :21:00.and the CQC are all that is there for people. Let me bring in a

:21:01. > :21:02.statement. We did ask them to join this discussion and they declined to

:21:03. > :21:32.appear. Is that reassuring? No, to be

:21:33. > :21:36.honest. The CQC have had more power is given every time they change the

:21:37. > :21:39.regulator. Yes, they have enough teeth but they have knowing

:21:40. > :21:43.connection to bite. They are there to represent care providers, not to

:21:44. > :21:46.look at the full picture. It's no good having a tick list while all of

:21:47. > :21:52.these people have been evicted or banned. If it is the way the

:21:53. > :21:58.contracts are drawn that actually the loved ones, the people in the

:21:59. > :22:03.care homes have very few rights, is there much that can actually be

:22:04. > :22:06.done? There is because if you were going to move your relative into a

:22:07. > :22:11.care home you would want to know if that care home had banned anybody or

:22:12. > :22:14.evicted anybody. I think that's a basic piece of information and

:22:15. > :22:18.people should have that information in order to make an informed choice.

:22:19. > :22:22.One of the problems we've got is the whole legal basis of social care is

:22:23. > :22:26.totally skewed. It's skewed towards the benefit of the care provider.

:22:27. > :22:30.That's not to say there are not good care providers because there

:22:31. > :22:34.certainly are, but when it's going wrong, if you think about you'd just

:22:35. > :22:38.received a ban, who do you go to? You go to the CQC who will say we

:22:39. > :22:43.cannot look at individual complaints, but we can look at it in

:22:44. > :22:50.a wider process. They are all different across the country and

:22:51. > :22:53.they all take a different approach. But there is no single person you

:22:54. > :22:58.can go to that is responsible for this. But care homes say that if the

:22:59. > :23:02.contracts need to be flexible so that if the needs of a resident

:23:03. > :23:06.change they can be easily moved, can you think of any instance where

:23:07. > :23:13.there is justification for what is happening? In every single case, I

:23:14. > :23:16.think probably 200 families, they have said, they are in a nursing

:23:17. > :23:19.home, the needs have changed and they need to move to another nursing

:23:20. > :23:24.home. If you look at the other nursing homes, it's exactly the same

:23:25. > :23:29.needs. So it's just used as a pretext. We take thousands of cases

:23:30. > :23:34.every year, in the majority of cases where banning has taken place, if

:23:35. > :23:37.there had been an intervention of advocacy between the two of them it

:23:38. > :23:43.could have been resolved. When we intervene, at times, the situation

:23:44. > :23:46.gets resolved. There are some circumstances, if somebody's needs

:23:47. > :23:49.deteriorate, let's say they get extreme dementia and the care home

:23:50. > :23:53.cannot look after them, looking someplace elsewhere makes good

:23:54. > :23:57.sense, but that's not what we are talking about. We are talking about

:23:58. > :24:00.where people have raised legitimate concerns and the simple answer from

:24:01. > :24:05.care homes is to get rid of them, move them onto someone else. That is

:24:06. > :24:09.real issue. Yes, there are occasions when it is right to move people on

:24:10. > :24:13.because the care home cannot cater for them. Yes, there are a very

:24:14. > :24:16.small number of situations where people's relatives are very upset

:24:17. > :24:21.and get very angry. It can be difficult to actually manage that

:24:22. > :24:24.situation. But I'd say to you, you don't go into social care unless

:24:25. > :24:27.you've actually got the skills to manage difficult situations. It

:24:28. > :24:33.feels to me at times like we've created a system that's better cater

:24:34. > :24:38.for tins of beans than vulnerable, frail older people. And that at the

:24:39. > :24:41.heart of what is going on. How can we have situations where people die

:24:42. > :24:44.of hypothermia? They have no nutrition, they lose fluids, in care

:24:45. > :24:48.homes, unless we've reached the point where this is so poor in what

:24:49. > :24:57.is now acceptable that it is beyond belief. Going back to, I have no

:24:58. > :25:00.confidence in the guidelines of CQC, and the fact they sent us the first

:25:01. > :25:05.draft to check and we found flaws and they had to rewrite it says a

:25:06. > :25:09.lot. I'm no fan of CQC but there must also be focus on the role of

:25:10. > :25:14.the local authority teams in this. In my case this year in a situation

:25:15. > :25:19.I am not allowed to talk about or else I will be banned, I had to push

:25:20. > :25:24.to get safeguarding, CQC would not get them in. The minimal enforcement

:25:25. > :25:29.power the CQC had meant they could not act on what I was telling them.

:25:30. > :25:32.I had to gather that evidence myself as a relative and do the

:25:33. > :25:36.safeguarding alert myself. The safeguarding team refused to go in.

:25:37. > :25:41.The next day they did decide to go in, they gave it the all clear. That

:25:42. > :25:45.home is now in special measures. My complaint has been investigated and

:25:46. > :25:49.upheld, and everything I complained about has been proven and yet the

:25:50. > :25:54.local safeguarding team went into that home and said my concerns were

:25:55. > :25:58.not justified. I agree, the safeguarding process in this country

:25:59. > :26:03.is a sickly a complete and utter sham. Hundreds and hundreds of cases

:26:04. > :26:07.I've never seen one instance where safeguarding has safeguarded

:26:08. > :26:10.anybody. The most effective way I've seen safeguarding being used is

:26:11. > :26:16.against families with false allegations from the care home. If

:26:17. > :26:19.the police and safeguarding arrived as quickly as they do when people

:26:20. > :26:24.have been abused, as they do with false allegations against families,

:26:25. > :26:28.that would be a great improvement. This has got people talking at home,

:26:29. > :26:32.and I wanted to bring in some comments. So many people are getting

:26:33. > :26:36.in touch about this. Heather says "So glad to see this subject covered

:26:37. > :26:41.by you. I was banned for complaining that my mother had not been cleaned

:26:42. > :26:44.properly after an accident, accused of giving mum a chest infection by

:26:45. > :26:48.the way I fed her, it was a horrendous time of my life, my

:26:49. > :26:51.mother passed away two and a half years ago and I still have

:26:52. > :26:56.nightmares of this dreadful home and mainly blamed the management." Marie

:26:57. > :26:59.says "I was threatened with a ban because I complained about

:27:00. > :27:04.treatment. Staff do their best but management dictate rules and place

:27:05. > :27:09.profit above care and compassion". Thank you all for coming in. Could I

:27:10. > :27:13.make one more point. If we want to make one super change, it would be

:27:14. > :27:18.to make abuse of old people a crime. Is that not covered by existing

:27:19. > :27:23.legislation? We need an aggravated offence that recognises the frailty

:27:24. > :27:26.of older people. Less than 1% of crimes against older people are

:27:27. > :27:30.prosecuted. We need to change this whole attitude and have a deterrent

:27:31. > :27:34.for what is taking place. People need to know there is a cost to them

:27:35. > :27:37.if they had older people. The only way to do that is to start putting

:27:38. > :27:40.people in prison. Thank you for coming in and talking about and for

:27:41. > :27:41.all your comments as well. We've had this statement

:27:42. > :27:44.from the care home looking We speak to the families of six

:27:45. > :28:09.former British soldiers - who are jailed in India

:28:10. > :28:12.who are begging Theresa May for help despite the government telling them

:28:13. > :28:17.they can't intervene. Warnings that the cost of things

:28:18. > :28:21.like food, petrol and clothes could rise rapidly in the year ahead with

:28:22. > :28:25.some predicting inflation will quadruple to around 4%.

:28:26. > :28:29.Here's the BBC Newsroom with a summary of today's news.

:28:30. > :28:34.Hundreds of people claim they have been banned from visiting

:28:35. > :28:39.the care and nursing homes where their elderly parents live

:28:40. > :28:41.because they complained about the quality of care being provided.

:28:42. > :28:43.An exclusive report for this programme found that

:28:44. > :28:46.in the most-extreme cases it's claimed that elderly residents

:28:47. > :28:49.themselves were evicted after their relatives

:28:50. > :28:53.Paul Doolan says he was banned for looking out for his dad.

:28:54. > :29:02.I had always had a good relationship with Dad,

:29:03. > :29:11.Urgent talks will take place today about rising levels of violence

:29:12. > :29:14.and suicide in jails across England and Wales.

:29:15. > :29:16.Official figures show that self-inflicted deaths in prisons

:29:17. > :29:19.have risen by 13% over the past year, while assaults among inmates

:29:20. > :29:26.The Prison Officers Association has suspended proposed action

:29:27. > :29:32.which was to take place to highlight its concerns.

:29:33. > :29:35.A soldier has been killed during a training exercise at an RAF

:29:36. > :29:43.It happened at RAF Tain, a bombing range 30 miles from Inverness.

:29:44. > :29:45.The base, which also has a rifle and small arms shooting

:29:46. > :29:48.range used by the Army, was cordoned off last night

:29:49. > :29:54.The soldier's family have been informed.

:29:55. > :29:57.Iraqi troops are moving house to house in the suburbs of the city

:29:58. > :30:00.of Mosul to secure the ground for civilians ahead of a renewed

:30:01. > :30:03.advance to liberate the entire city from the terror group Islamic State.

:30:04. > :30:06.Some Iraqi units and special forces are waiting for reinforcements

:30:07. > :30:11.amid fears of hidden IS cells, secret tunnels and ambushes.

:30:12. > :30:13.So far there has been fierce resistance, and thousands

:30:14. > :30:19.of civilians are believed to be being held in the heart of the city.

:30:20. > :30:25.Join me for BBC Newsroom Live at 11am.

:30:26. > :30:32.Manchester City, Arsenal and Celtic all picked up points

:30:33. > :30:36.in their Champions League group matches last night.

:30:37. > :30:41.Pep Guardiola says there are over Barcelona was a landmark victory.

:30:42. > :30:44.It was a memorable evening at the Etihad, as City beat

:30:45. > :30:46.Barcelona for the first time in a competitive match.

:30:47. > :30:50.Celtic's hopes of progression to the knockout stages

:30:51. > :30:52.are still just about alive after a 1-1 draw in Germany

:30:53. > :31:00.They would have to win upcoming matches against both Barcelona

:31:01. > :31:04.And, Arsenal made a brilliant comeback against the

:31:05. > :31:10.They were 2-0 down inside 15 minutes but pulled it back to 3-2.

:31:11. > :31:16.Mesut Ozil with the winning goal in the final minutes.

:31:17. > :31:27.I'll have more on the BBC News Channel for you throughout the day.

:31:28. > :31:33.You may have followed developments in Mosul, as the offensive to try

:31:34. > :31:38.out Islamic State militants continues. Iraqi forces entered the

:31:39. > :31:42.outskirts for the first time yesterday, in a major step towards

:31:43. > :31:45.reclaiming the last major urban strong cold of Islamic State in the

:31:46. > :31:50.country. Why is the battle so significant? This film contains

:31:51. > :33:26.flashing images and has distressing scenes. It lasts just over a minute.

:33:27. > :33:34.We can't talk now to our guest, whose family live in Mosul. We can

:33:35. > :33:41.also talk to the UN HL representative in Iraq. I gather you

:33:42. > :33:50.have been in contact with relatives in Mosul right up until yesterday?

:33:51. > :33:53.Yes. The Iraqi troops started to go in in the east of the city

:33:54. > :34:00.yesterday, is that weight or relatives are? Have they seen or

:34:01. > :34:04.heard anything of that? The Iraqi forces and the coalition forces are

:34:05. > :34:09.close, closer than at any time, to the Eastern district of the city.

:34:10. > :34:15.They are still far away from the south part of the city. Tens of

:34:16. > :34:22.kilometres, but they are close to the Eastern district. The UN has

:34:23. > :34:26.been speaking about concerns that Islamic State was trying to take

:34:27. > :34:30.residents from other areas into Mosul. At gunpoint. Tell us about

:34:31. > :34:57.your concerns. If it goes on... Hello? I hear you.

:34:58. > :35:07.We have a little bit of aching indication issue, but do go ahead.

:35:08. > :35:18.Our concerns... Using civilians as human shields is one of the most

:35:19. > :35:27.serious violations of humanitarian law. We have received reports that

:35:28. > :35:35.people... We are really struggling to hear you, I am so sorry. We will

:35:36. > :35:37.try to fix the communication issue. What have your family been saying

:35:38. > :35:50.about what life has been like in Mosul? As I told you, there are more

:35:51. > :35:55.than 1.5 civilians inside the city. The city is totally encircled by the

:35:56. > :35:59.military forces, there are a lot of air attacks and bombings, we have

:36:00. > :36:06.concerns for the life of civilians. It is very hard, crucial times for

:36:07. > :36:13.the civilians. They are trying to flee the city, to a safe area

:36:14. > :36:16.outside the city. But because of the military operation, it is difficult

:36:17. > :36:24.for them to move to stop they prefer to stay in their houses. The

:36:25. > :36:30.situation is very difficult. What has it been like, living with

:36:31. > :36:38.Islamic? There have been concerned about civilians being used as human

:36:39. > :36:46.shields. So far, there is no evidence of civilians as human

:36:47. > :36:55.shields. But we hear that in some areas they are trying to force

:36:56. > :37:01.people to relocate. They can't force people to relocate, people trying to

:37:02. > :37:08.stay in their homes until the Iraqi army, to free them or take them away

:37:09. > :37:15.from the battlefield. This is the situation inside the city now. There

:37:16. > :37:20.are no actual battles inside the city. All of the Iraqi and coalition

:37:21. > :37:29.forces are on the outskirts of the city. They are close to the Eastern

:37:30. > :37:33.district. They recaptured a building yesterday, the first point towards

:37:34. > :37:40.the city. In the actual district of the city, there is no war yet. They

:37:41. > :37:47.are staying in their homes, and waiting for the Iraqi army and the

:37:48. > :37:51.coalition forces to free them. Over the period building up to this, has

:37:52. > :37:55.there been much contact with others in the city? Have they been able to

:37:56. > :38:00.get out of their homes? In terms of supplies and other basics, what is

:38:01. > :38:08.that like? I did not hear the question well, but I guess you

:38:09. > :38:12.talking about big mitigation? -- communication? There is a lack of

:38:13. > :38:15.communication, the Islamic state fighters intercepted begin

:38:16. > :38:21.indication in the city, no phones or Internet. There is a lack of

:38:22. > :38:28.communication. It is difficult to contact people from outside the

:38:29. > :38:34.city, or to have contact inside the city, but they can hear some news,

:38:35. > :38:39.they are aware of what is going on, of the military operation. Some

:38:40. > :38:46.people claim they have seen the army vehicles around. Inside the city,

:38:47. > :38:54.there are no actual battles yet, everything is on the outskirts of

:38:55. > :38:55.the city. Thank you for joining us and telling us about your family in

:38:56. > :38:57.Mosul. Next, we bring you the story of six

:38:58. > :38:59.former British soldiers It started in 2013 when the men

:39:00. > :39:04.were working on board a ship It was owned by an American company

:39:05. > :39:08.and offered protection to boats sailing through an area

:39:09. > :39:11.popular with pirates. The ship was searched by customs

:39:12. > :39:14.officials as it refuelled in India, who found guns which didn't have

:39:15. > :39:19.permission to be in Indian waters. The men were arrested

:39:20. > :39:21.and in January, after years of fighting this,

:39:22. > :39:25.they were all jailed for five years. This is one of them, Nick Dunn,

:39:26. > :39:31.reacting to their conviction. I feel absolutely shocked,

:39:32. > :39:34.absolutely disgusted. This justice system

:39:35. > :39:42.is absolutely absurd. We just want to go home

:39:43. > :39:44.to our family. The men's families say they've done

:39:45. > :39:51.nothing wrong and they've been They're putting pressure

:39:52. > :39:56.on Theresa May, who is due to meet We can speak to three of them

:39:57. > :40:00.now, Yvonne MacHugh, the wife of Billy Irving,

:40:01. > :40:04.Lisa Dunn, Nick Dunn's sister, and Joanna Tomlinson,

:40:05. > :40:06.sister of John Armstrong, and also the men's

:40:07. > :40:20.lawyer, Stephen Askins. You found it difficult to hear your

:40:21. > :40:25.brother fair, how difficult has it been? It is excruciating, the help

:40:26. > :40:32.that the men suffering on a daily basis is excruciating. It is not

:40:33. > :40:38.just the men that are going through a prison sentence. We are going

:40:39. > :40:42.through a prison sentence as well. Tell us more about the situation for

:40:43. > :40:50.you. Your fiance Billy is one of those in the group. It has been

:40:51. > :40:57.really hard. We only just got engaged while he was over in India.

:40:58. > :41:03.When he got out on bail in 2014, I joined him for a few months. The

:41:04. > :41:08.charges were quashed, we were told they were being sent home. I then

:41:09. > :41:14.returned to Scotland and found out I was pregnant with our first child.

:41:15. > :41:20.That was fantastic news, we were over the moon, only to find out if

:41:21. > :41:24.you weeks later that he would not be leaving India and the police would

:41:25. > :41:32.be appealing the charges, and it was going to trial. He has met his son

:41:33. > :41:35.once? He met him when he was three months old, that was the earliest I

:41:36. > :41:42.could take him over. We travelled over to see Billy in India. And then

:41:43. > :41:48.again in prison, just this year. That was an horrific experience for

:41:49. > :41:52.him and for the baby, but it was the only way that he would be able to

:41:53. > :41:58.see his son, in prison. Your brother was working on the ship. How are you

:41:59. > :42:04.all coping? John is my younger brother. He is my only brother.

:42:05. > :42:09.There is a big hole in our family, with him being in India for so long.

:42:10. > :42:13.Three years has been an endurance test for us all come for the men

:42:14. > :42:20.especially, but for the families as well. We are all really suffering,

:42:21. > :42:25.we just want them home. Are you able to have much contact? Very little.

:42:26. > :42:31.It is just letters, via the Foreign Office. The consular staff visit the

:42:32. > :42:37.men once a month, then we can exchange letters. That is our only

:42:38. > :42:41.form of contact. When you hear from them, what do they say about the

:42:42. > :42:44.conditions they are in? They don't complain a huge amount about the

:42:45. > :42:51.conditions. We know what they are like, we have visited the prison,

:42:52. > :42:54.but they try to protect us from it. They are very resilient, they are

:42:55. > :42:59.just trying to reiterate that they are OK, but we know they are really

:43:00. > :43:05.suffering. You want Theresa May to get involved, what do you want her

:43:06. > :43:11.to do? I am begging Theresa May to raise this with the Prime Minister

:43:12. > :43:17.of India of her visit next week. We know that she has got the power to

:43:18. > :43:26.free these men, and we are all desperate. We would love for her to

:43:27. > :43:29.speak to the Prime Minister. It is apparent now that communication and

:43:30. > :43:33.dialogue in the past have not secured the men's release. We have

:43:34. > :43:39.got all of the evidence to prove that they were doing no wrong. We

:43:40. > :43:44.just want Theresa May to fight for them, like they fought for us. What

:43:45. > :43:53.support have you had? How has the Government been reacting? For three

:43:54. > :43:57.years they are looking after their health and welfare, we will get you

:43:58. > :44:01.to raise the case and make sure there are no more delays during the

:44:02. > :44:05.court proceedings, yet still we were supposed to have a hearing on the

:44:06. > :44:10.1st of June, it is now the 2nd of November, and we are still no

:44:11. > :44:17.further forward. Their health is one of our main concerns. In the prison

:44:18. > :44:22.they don't have a lot of access to sufficient food or water, they don't

:44:23. > :44:29.get the health care that they need, and they still have not had a proper

:44:30. > :44:32.health checkup. That is what we are pushing for, to make sure that while

:44:33. > :44:36.they are in prison, they are looked after well, and that she gets them

:44:37. > :44:43.home on this visit. You are the lawyer for the men. Realistically,

:44:44. > :44:48.what could Theresa May achieve? It is important to put this into the

:44:49. > :44:53.context of what the men were doing. You can easily lose sight of the

:44:54. > :44:57.fact that what they were doing was very routine in the context of

:44:58. > :45:04.maritime security and protecting the world shipping from Somali pirates.

:45:05. > :45:07.At one stage we had 40 ships and 1100 people held hostage, and the

:45:08. > :45:12.international community said we must on our ships. Said these men, that

:45:13. > :45:16.is what they were doing, and they were some of hundreds of ex-service

:45:17. > :45:19.men doing this, weapons move in and out all the time, and for some

:45:20. > :45:27.reason this case has ended up where it is. They are six of 35 people

:45:28. > :45:33.held. It is this continual frustration, and the Indian legal

:45:34. > :45:37.system moves very slowly. But we must get pressure put on the Indian

:45:38. > :45:41.Government, onto the Justice Department, to put onto the special

:45:42. > :45:46.prosecutors to turn up in court when he says he is going to in order to

:45:47. > :45:50.have a bail application to get them out of prison and the appeal

:45:51. > :45:55.application heard, so we can get rid of this once and for all.

:45:56. > :46:04.Is it a claim that there has been a miscarriage of justice or is it

:46:05. > :46:08.basically, this is kind of the law applied in the way it is seen there

:46:09. > :46:15.but this is about clemency now? It's interesting because two years ago we

:46:16. > :46:18.got all charges quashed. And why? Was it comes down to the concept in

:46:19. > :46:25.international law of innocent passage. Ships are allowed into

:46:26. > :46:30.territorial waters in passage. That's down to what people on board

:46:31. > :46:33.are intending to do. These men have been charged with importing weapons

:46:34. > :46:39.illegally into territorial waters which is a nonsense. In the context

:46:40. > :46:43.of international law that is clearly not what was happening. It is a

:46:44. > :46:50.complete technicality and they are applying an old Arms act, 1957, and

:46:51. > :46:55.they've been found guilty of that very technical offence. So it is a

:46:56. > :47:00.miscarriage of justice. We heard you begging Theresa May to intervene.

:47:01. > :47:04.Have you had any indication from the government whether it will be

:47:05. > :47:10.raised? We were told by the Foreign Office that they expect Theresa May

:47:11. > :47:18.to raise the case. I don't feel that sufficient enough. We don't expect

:47:19. > :47:23.her to raise the case, we want her to raise the case, we are pleading

:47:24. > :47:27.with her to raise the case. We know there can be more that can be done

:47:28. > :47:30.on this. We are completely appreciative of any help the Foreign

:47:31. > :47:37.Office have done, any lobbying in the past. But as I say it's very

:47:38. > :47:40.apparent now that the communication they've had in the past is nowhere

:47:41. > :47:48.near the level that we need this to be at this point. When we met with

:47:49. > :47:52.him in May he assured us that they would do everything within their

:47:53. > :47:58.power to stop all of these frustrating delays, yet since June

:47:59. > :48:04.we've had so many more frustrating delays. They are not backing up

:48:05. > :48:08.their assurances, and this is what I'm pleading with her today, this is

:48:09. > :48:14.what we all really request and beg of her. Please don't miss this

:48:15. > :48:20.vital, rare opportunity to raise this case at the highest level.

:48:21. > :48:22.Please don't let them down. Thank you.

:48:23. > :48:24.We asked the Foreign Office for a statement this

:48:25. > :48:26.morning and they said, "We recognise what a difficult time

:48:27. > :48:29.this is for those involved and we have taken significant action

:48:30. > :48:49.There's a warning that the cost of things like food,

:48:50. > :48:52.petrol and clothes could rise rapidly in the year ahead.

:48:53. > :48:53.The think-tank the National Institute for Economic

:48:54. > :48:57.and Social Research says inflation will quadruple to about 4%.

:48:58. > :49:04.The consumer price index, which the rate of inflation is based on,

:49:05. > :49:07.rose to 1% in September, up from 0.6% in August,

:49:08. > :49:20.mainly due to the fall in the pound after Brexit.

:49:21. > :49:29.Let's discuss how this will affect consumers.

:49:30. > :49:31.The Director of Macroeconomics at the National Institute

:49:32. > :49:41.for Economic and Social Research, Dr Angus Armstrong

:49:42. > :49:53.Angus, what are you basing this on? When the pound goes down it means we

:49:54. > :49:59.have to pay more for the things that we import, some things in particular

:50:00. > :50:06.energy prices, it's not just what we import, but lots of our goods and

:50:07. > :50:12.services have energy prices, distribution costs, all those

:50:13. > :50:17.factors go up. We are talking about a very steep rise, this time next

:50:18. > :50:22.year inflation could be 4%. Those may say by historic terms 4% is all

:50:23. > :50:31.relative, but going forward, Ayew looking even further? You are right,

:50:32. > :50:36.4% historically is not high, but we have a 2% inflation target. It has

:50:37. > :50:41.been almost zero for the past six months. In some way 's it's a bit of

:50:42. > :50:46.a catch up from what it has been in the past. The interesting issue is

:50:47. > :50:51.where it will go, how persistent it proves. 4% for one year is not too

:50:52. > :50:56.bad, 4% for three or four years and things become very expensive. We do

:50:57. > :51:02.not think it will persist because the economy will slow down. The

:51:03. > :51:06.reason is that for households, why they have to pay 4% more for the

:51:07. > :51:12.things they buy, their pay probably will not go up by the same amount.

:51:13. > :51:17.Their purchasing power will probably be lower which means the economy may

:51:18. > :51:21.be slower next year. So is its time for people to start tightening their

:51:22. > :51:24.belts? The thing is, this will affect everybody's lives, it will

:51:25. > :51:29.make life just that little bit less affordable. So what you are seeing

:51:30. > :51:32.is the cost of living, when you go to the supermarket, fill up your car

:51:33. > :51:37.with petrol, these costs will rise but your income will not. You will

:51:38. > :51:42.be getting the same amount of money in but spending more going out. It

:51:43. > :51:46.does mean that people may hold back from certain purchases. If companies

:51:47. > :51:50.are struggling with high input costs it may mean that people's jobs are

:51:51. > :51:54.under threat. If people are buying less, companies are selling less,

:51:55. > :51:58.that could affect its. Why are you then predicting that it is going to

:51:59. > :52:03.be effectively quite short lived? Once you get into that cycle and the

:52:04. > :52:08.economy starts to slow down, what can give it more momentum? What

:52:09. > :52:12.really matters is how people respond, whether they'll be able to

:52:13. > :52:17.have much higher wage demands. And that depends on how firms behave. We

:52:18. > :52:20.know that firms are trying to squeeze some of the price increase

:52:21. > :52:26.so they don't have to pass it through. Households without a pay

:52:27. > :52:31.rise have two choices, one, spend less money, or two, spend the same

:52:32. > :52:34.amount but use your savings. And savings in Britain, the savings rate

:52:35. > :52:41.is the lowest it has been since 2008. And we know what 2009 and 2010

:52:42. > :52:46.were like. It does not seem like there are a lot of savings people

:52:47. > :52:51.can use. Weaker spending, as Gemma said, means weaker sales for firms,

:52:52. > :52:54.so it is hard to expect people to start asking for much higher wage

:52:55. > :53:00.demands which would lead to this inflation cycle that you are asking.

:53:01. > :53:03.What occurred, or should, the Bank of England to? They have a

:53:04. > :53:10.trade-off, inflation on one hand, and a slightly as soft economy on

:53:11. > :53:13.the other. They are caught between them between. We think the most

:53:14. > :53:16.likely thing is they will not do anything, probably all the way

:53:17. > :53:20.through next year. Interest rates are so low at the moment. Higher

:53:21. > :53:25.inflation really makes it difficult for them to cut rates further. We

:53:26. > :53:28.think they will do nothing on Thursday and for quite some time to

:53:29. > :53:34.come. You were nodding when Angus was talking about savings, are we

:53:35. > :53:36.not very well cushioned? The big problem is, if you put your money in

:53:37. > :53:41.other, the savings rate is so low, problem is, if you put your money in

:53:42. > :53:43.if your cost of living is increasing, your wages are not and

:53:44. > :53:46.your savings are not growing, how will you afford your children's

:53:47. > :53:50.education, buying a house, retirement and so on. There will be

:53:51. > :53:53.more emphasis on people putting their money to work and having to

:53:54. > :54:00.invest it in order to afford real-life events. Thank you both for

:54:01. > :54:02.coming. Thank you for all the comments you have been sending

:54:03. > :54:07.through on our discussion earlier about miscarriage, the trauma of

:54:08. > :54:11.miscarriage and the fact it can lead to post-traumatic stress disorder. I

:54:12. > :54:16.spoke to mean a Truman earlier, she has had four miscarriages and she

:54:17. > :54:21.agrees with the findings. You are in a dark place. You feel like you

:54:22. > :54:25.can't talk about it but you want to talk about it, but who is there to

:54:26. > :54:29.talk about it with apart from your partner, but they are going through

:54:30. > :54:33.it as well. Why do you feel you cannot talk about it? Nobody talks

:54:34. > :54:37.about it. You are told not to tell anybody you are pregnant until you

:54:38. > :54:42.are sure when you are 12 weeks. So who can you tell when you go for a

:54:43. > :54:46.scan and they tell you your baby has come. People around you did not know

:54:47. > :54:50.you were pregnant? They did because we told them but following that we

:54:51. > :54:55.did not tell anybody. The next three were really early. I had four in

:54:56. > :54:58.total. A lot of people, the first time they knew I was pregnant was

:54:59. > :55:05.when I was telling them it was gone and that was really hard to do. It

:55:06. > :55:09.is now obviously being talked of as potentially post-traumatic stress

:55:10. > :55:12.disorder. And what was it that made you start to look at early

:55:13. > :55:16.miscarriage in this way from your research? Anybody who has worked in

:55:17. > :55:19.an early pregnancy unit is aware there is a huge gap in the service

:55:20. > :55:24.we offer, in that we do offer dreamt of clinical care but the moment a

:55:25. > :55:30.woman is received, the management of her choice, managing a miscarriage

:55:31. > :55:34.or an ectopic pregnancy, that's the end of our contact with them. Unlike

:55:35. > :55:38.in healthy pregnancies, six weeks after you have a baby, there is a

:55:39. > :55:42.routine screening to check your mental health, there is nothing like

:55:43. > :55:47.that after a miscarriage or in topic pregnancy, despite the fact we are

:55:48. > :55:51.finding these women are suffering just as much, if not more. What

:55:52. > :55:55.would you hope from the research? One of the most important things and

:55:56. > :55:58.the reason we are pleased there has been media coverage, there is

:55:59. > :56:03.increased awareness that women may be suffering and may benefit from

:56:04. > :56:07.support. The women themselves to be aware that their friends and family

:56:08. > :56:12.around them and also the GPs may look out for this. Ruth, you are

:56:13. > :56:16.with the miscarriage Association, what do you think about this

:56:17. > :56:22.research, is it helpful? I think the researchers hugely helpful. I have

:56:23. > :56:25.to say many ways it confirms what we kind of know already from the women

:56:26. > :56:31.who get in touch with us, and from their partners, too. Which is that

:56:32. > :56:36.miscarriage and ectopic pregnancy, however early it happens, can be

:56:37. > :56:40.hugely distressing. And it is something that people relive

:56:41. > :56:46.constantly, both straight after the miscarriage or the loss, and also in

:56:47. > :56:50.subsequent pregnancies which we've aurally heard described as very

:56:51. > :56:55.frightening, filled with anxiety. Lots of you have got in touch on

:56:56. > :56:58.this. This one says "I had a DNC because of a rare condition called a

:56:59. > :57:03.molar pregnancy. The support offered locally was next to nothing, it was

:57:04. > :57:06.very clinical. I'm at the end of treatment and people find it awkward

:57:07. > :57:10.to talk about the miscarriage with me and other people who know are

:57:11. > :57:15.completely insensitive with comments. Mental healing is equally

:57:16. > :57:21.important to physical healing". Also talking about the care home story,

:57:22. > :57:23.reports of residents being evicted after their loved ones complained

:57:24. > :57:27.about the sort of treatment they were getting and also their loved

:57:28. > :57:33.ones being banned from going and seeing their parents in care homes.

:57:34. > :57:36.Yvonne says "Just watched your interview with Jenny Moore, I have

:57:37. > :57:41.also been bullied by my husband's care home after complaints of poor

:57:42. > :57:44.care. I was telephoned by the continuing health care team in April

:57:45. > :57:48.to be told my husband was being evicted due to not being able to

:57:49. > :57:52.fulfil his wife's expectations and that there was nowhere for him to go

:57:53. > :57:56.other than out of the county where he has lived all his life. He would

:57:57. > :58:01.be placed miles away from his family and friends. I was in total shock

:58:02. > :58:04.they would and could send him away, isolated from everyone, not knowing

:58:05. > :58:09.what to do or who to turn to and in utter despair, I agreed not to visit

:58:10. > :58:14.to enable him to remain in his hometown". Thank you for sending

:58:15. > :58:16.that through. And thank all of you for your comments, so many coming

:58:17. > :58:20.through today. It's all is very welcome. Thank you for your company.

:58:21. > :58:38.They want our physicality and our musicality.

:58:39. > :58:40.We are the influencers, the taste makers.

:58:41. > :58:43.We are people of talent, people of vision.

:58:44. > :58:47.People of passion. And when it stands out, it is dazzling.