0:02:29 > 0:02:32LAUGHTER
0:06:23 > 0:06:26Do you get attached to them? Is it hard to say goodbye?
0:06:26 > 0:06:29I'm very sad actually when I see them going,
0:06:29 > 0:06:34but I know they'll be doing a very good job where they're going to.
0:06:34 > 0:06:37So I'm pleased about that aspect of it.
0:06:37 > 0:06:40I think it's an excellent job to do.
0:06:40 > 0:06:43I hope it will do a very good service
0:06:43 > 0:06:46for the family that they go to as well.
0:06:46 > 0:06:50They've been lovely to work with. They're exceptional characters.
0:06:50 > 0:06:53You can see they all have their own different things about them.
0:06:53 > 0:06:55They're very friendly.
0:07:25 > 0:07:27THEY CALL TO THE GOATS
0:09:47 > 0:09:52The way business is run now, e-mail plays a big part in the business,
0:09:52 > 0:09:56people enquiring about the price lists sending out, getting drawings,
0:09:56 > 0:09:59downloading things, even sending photographs.
0:09:59 > 0:10:02So everything depends on the internet now
0:10:02 > 0:10:06and a lot of engineers, foremen and all, they all have laptops on site
0:10:06 > 0:10:09so we are reliant a lot on the internet.
0:10:47 > 0:10:49Whenever I say 100% broadband availability
0:10:49 > 0:10:52I should add that that does not necessarily mean
0:10:52 > 0:10:55it's 100% available over your traditional phone line.
0:10:55 > 0:10:59It may be you need another platform, another way of getting broadband,
0:10:59 > 0:11:01for example by satellite service.
0:11:01 > 0:11:05It's really important to understand it's not necessarily 100% broadband
0:11:05 > 0:11:07over your traditional phone line.
0:11:07 > 0:11:10I know that has been a bit of a problem particularly in rural areas
0:11:10 > 0:11:14where people can find it difficult to get a really good broadband service
0:11:14 > 0:11:17on some occasions over their telephone lines.
0:11:30 > 0:11:33The weather has a bearing on the satellite.
0:11:33 > 0:11:38Take yesterday, for instance. We had a wet, windy day, low cloud,
0:11:38 > 0:11:40and the internet just totally crashed on me.
0:11:40 > 0:11:43Whenever you're trying to send something in a hurry,
0:11:43 > 0:11:45that's the time it'll crash on you.
0:11:45 > 0:11:48It isn't really solving our problem at all.