:00:14. > :00:18.threatening already flood hit areas. Torrential rain and gales are
:00:19. > :00:24.hitting southern and western coasts, causing more damage and disruption.
:00:25. > :00:29.That weather is bullied into the Somerset Levels now, where we are
:00:30. > :00:35.live, and it has homeowners on a knife edge. Digging in, Princes
:00:36. > :00:38.William and Harry show their support by joining the military relief
:00:39. > :00:44.effort in Berkshire. We will have the latest from the worst affected
:00:45. > :00:49.areas. Also this lunchtime, Labour holds onto Wythenshawe and Sale East
:00:50. > :00:54.in a Parliamentary by-election. UKIP beats the Tories into second place.
:00:55. > :01:00.More aid reaches those in desperate need in Syria, but peace talks stall
:01:01. > :01:03.and it has been revealed the death toll has risen significantly since
:01:04. > :01:06.they began. Failing to get the best deal on pensions, city watchdog
:01:07. > :01:12.review finds customers are being short-changed. And going for gold in
:01:13. > :01:15.a couple of hours. Britain's Lizzy Yarnold could deliver Great
:01:16. > :01:19.Britain's first win of the Winter Olympics.
:01:20. > :01:22.Later on BBC London, there is yet more rain on the way for flood-hit
:01:23. > :01:25.communities in Surrey and Berkshire. And BBC London
:01:26. > :01:27.understands the mainline railway at Maidenhead could be closed for flood
:01:28. > :01:50.repairs, causing more disruption. Hello, good afternoon, welcome to
:01:51. > :01:53.the BBC News At One. Another powerful storm has hit the UK,
:01:54. > :01:56.bringing the risk of renewed flooding to those already affected
:01:57. > :01:59.in the south of England. More than an inch and a half of rain is
:02:00. > :02:06.expected to fall in the next few hours and gales of up to 80 miles an
:02:07. > :02:09.hour are starting to batten -- batter southern and western coasts.
:02:10. > :02:13.17 severe flood warnings are in place. The Prime Minister again
:02:14. > :02:16.promised to do whatever it takes to help those affected. This lunchtime,
:02:17. > :02:21.we will hear from our correspondents across those worst affected areas.
:02:22. > :02:27.First, Phil Mackie is an Alney Island near Gloucester for us.
:02:28. > :02:31.You can see the sandbags. They are getting ready, preparing themselves
:02:32. > :02:36.in case the flood defences are needed over the weekend. They have a
:02:37. > :02:40.huge bump, trying to keep the water out. That is where the River Severn
:02:41. > :02:43.is, ten centimetres below those flood defence levels at the moment.
:02:44. > :02:47.If it comes over that is why they have a severe flood warning. It has
:02:48. > :02:52.been another awful ready for hours for people here, as it has been for
:02:53. > :02:57.people across the country. -- an awful 24 hours. Here we go again and
:02:58. > :03:02.it is not getting any better. Britain is taking another battering.
:03:03. > :03:05.Happy Valentine's day. It is all falling on already saturated ground.
:03:06. > :03:12.It is difficult to see how much more we can take. Here is the latest on
:03:13. > :03:16.the conveyor belt of storms. A new image from space, showing how the
:03:17. > :03:21.Somerset Levels looked before this all started and here is how it looks
:03:22. > :03:25.now. The vast seven up -- flood plain, which stretches from mid
:03:26. > :03:29.Wales, will befall for weeks. Alney Island in Gloucester is on severe
:03:30. > :03:32.flood warning. They are bracing themselves for a nurse this weekend
:03:33. > :03:41.but it hasn't flooded yet. I am still frightens. Thinking, what is
:03:42. > :03:49.it going to be, as bad as 2007? Keep my fingers crossed. Is this the
:03:50. > :03:54.River Severn? Resizes staying with his family at his grandparents's
:03:55. > :03:58.chalet after fleeing the floods in Staines. His mother says the
:03:59. > :04:03.authorities here are better organised. Life in Staines is sheer
:04:04. > :04:07.chaos. The local authorities here handle it really well. Not so great
:04:08. > :04:12.back in Staines. But here they are fully prepared, you are informed
:04:13. > :04:16.constantly, sandbags are delivered. They are doing really well here. In
:04:17. > :04:22.Blackpool, the prime minister has been inspecting storm damage. He has
:04:23. > :04:26.promised everything will be done to help. I want people to know that the
:04:27. > :04:31.government absolutely stands behind this relief effort and money is not
:04:32. > :04:35.an object in this relief effort, whatever is required with emergency
:04:36. > :04:39.services, the Environment Agency workers, sandbags, military effort,
:04:40. > :04:42.all those things will be done in this vital period. I think it is
:04:43. > :04:46.very important people understand that. Some days it feels like it
:04:47. > :04:51.will never end and even if there is a tiny glimmer of hope it is not
:04:52. > :04:55.going to get better quickly. An inch of rain today for some of us, double
:04:56. > :04:59.that in a few places, so another drenching across many parts of the
:05:00. > :05:02.country. Strong winds overnight tonight buffeting the south coast,
:05:03. > :05:07.80 miles an hour gusts by the early hours. More heavy showers tomorrow.
:05:08. > :05:10.There is a hint things will get less worse through the early part of next
:05:11. > :05:14.week. Still some rain but lengthy dry spells in between, so hopefully
:05:15. > :05:18.a glimmer of hope. For now, across the country, it is another day of
:05:19. > :05:24.battening down the hatches and keeping your fingers crossed.
:05:25. > :05:27.They have been bringing in the sandbags. They brought the Royal
:05:28. > :05:32.Marines in here. If you can see the doors here, this was roughly the
:05:33. > :05:35.level of the floods in 2007. They do not think that will happen this
:05:36. > :05:39.time. If you have ever been in a flood, you get twitchy and nervous
:05:40. > :05:42.and understandably people here over the next few days, during the
:05:43. > :05:48.weekend, are going to be watching the skies and hoping the water does
:05:49. > :05:52.not come in again. No doubt about that. In the past few
:05:53. > :05:56.minutes it has been confirmed that a man from North Wales has died after
:05:57. > :06:01.being hit by a falling tree in his garden during the severe storm on
:06:02. > :06:04.Wednesday afternoon. Meanwhile, Buckinghan Palace has
:06:05. > :06:07.said the Queen is supporting farmers affected by the flooding on the
:06:08. > :06:12.Somerset Levels, by contributing feed and bedding from the Royal
:06:13. > :06:16.farms at Windsor. The misery continues for residents with many
:06:17. > :06:18.homes still underwater. Chris Eakin is in East Lyng for us with more.
:06:19. > :06:25.Chris. Yes, on the Somerset Levels and this
:06:26. > :06:31.believe it or not is a main road, a trunk road, the A631 running between
:06:32. > :06:36.the trees. It has been flooded for a month and locals say it will be
:06:37. > :06:39.flooded for another month. I am on the edge of the village of East
:06:40. > :06:44.Lyng, the sandbags across the main road and the road closed. A bit of a
:06:45. > :06:51.small effort to direct the water. It gets a bit more serious in here.
:06:52. > :06:54.Incidentally, this is actually the Dutch television interviewing the
:06:55. > :06:59.daughter of the woman who lives here because the Dutch are over, looking
:07:00. > :07:02.at their big Amsterdam pumps that they have moved on to the levels.
:07:03. > :07:07.You can see the Somerset Levels in the background and how the water has
:07:08. > :07:11.got up to Pat's house here and through the letterbox by the front
:07:12. > :07:16.door you have the water being pumped out across the garden. It is a
:07:17. > :07:20.treacherous walk in. Pat, who is elderly, is still living upstairs.
:07:21. > :07:24.She does not want to leave the house. This is a tale of two houses
:07:25. > :07:29.because if you come next door and Mrs Richard, the owner, walking
:07:30. > :07:33.around the front, his house is dry inside. He has this fantastic
:07:34. > :07:39.system. There is a pump hidden in the sandbags. He has praised the
:07:40. > :07:42.Council for providing 2000 sandbags. That is a mixed picture around the
:07:43. > :07:46.country. You have one who has succumbed to the floods and another
:07:47. > :07:52.who is trying to keep the water at bay. This rain is not helping and it
:07:53. > :07:54.is a nervous wait for them. Chris, thank you very much. 14
:07:55. > :07:58.severe warnings remain in place in the Thames Valley, where levels have
:07:59. > :08:01.been at their highest for 60 years. This morning the Duke of Cambridge
:08:02. > :08:04.and his brother Prince Harry have been helping colleagues from the
:08:05. > :08:10.Armed Forces sandbagged properties in Datchet. Richard Lister is in
:08:11. > :08:16.Marleau was more. -- he is in Marleau. Some of the
:08:17. > :08:19.highest river levels in 60 years along communities along the path of
:08:20. > :08:23.the Thames. You can see just how quickly it is still flowing, it is
:08:24. > :08:30.absolutely bursting with water, quite literally the water is being
:08:31. > :08:33.bruising across the banks even though Marleau is seeing little
:08:34. > :08:38.stopping in the levels of the Thames dropping 424 hours here, much to the
:08:39. > :08:44.relief of everybody in and the other communities. With more heavy rain
:08:45. > :08:49.beginning to fall already, everybody along the Thames valley is braced
:08:50. > :08:52.for the worst. Just across the river from Windsor Castle, two Royal
:08:53. > :08:56.volunteers joined the flood relief effort this morning. Princes William
:08:57. > :09:00.and Harry were spotted on loading sandbags Datchet, showing their
:09:01. > :09:07.support for the many victims of this crisis. Jeremy Chin in Marlow is one
:09:08. > :09:12.of them. His wife and kids have moved out. The flood waters have
:09:13. > :09:16.been pumped from his house but are lurking ominously in his garden. Raw
:09:17. > :09:20.sewage is bubbling up from a drain. It got to a point where it
:09:21. > :09:24.overwhelmed us, it came up through the floors and fortunately. The
:09:25. > :09:28.whole house at the bottom has gone. We have had to move out and find a
:09:29. > :09:32.place for the kids but nobody could have done anything more. It was just
:09:33. > :09:36.the volume of water that beat the firemen. With a more heavy rain
:09:37. > :09:41.already falling he is prepared for another possible flood of his home
:09:42. > :09:45.in a few days' time. The standing water in this estate is designed to
:09:46. > :09:49.drain into this culvert, but the pumps in this cover were completely
:09:50. > :09:54.overwhelmed by the flooding a few days ago and this area was thigh
:09:55. > :09:57.deep in water. The fire and were due service have put these high-capacity
:09:58. > :10:03.pumps in. They have been able to put much of the water in here and keep
:10:04. > :10:06.it in bed but they may not be able to cope with the amount of water
:10:07. > :10:12.expected. All across the Thames valley the race on to defend homes
:10:13. > :10:15.and people another deluge. In Chertsey, temporary flood defences
:10:16. > :10:20.are being put in place by the army and Environment Agency. This is what
:10:21. > :10:24.is called an AquaDam, which will fill with water as flood levels
:10:25. > :10:28.rise. But residents on the other side of the street say their
:10:29. > :10:33.properties are being sacrificed. We have done everything in our power to
:10:34. > :10:39.keep the houses dry, safe and warm and they are currently. Actually,
:10:40. > :10:43.what is happening now in our view is that any measures that we have taken
:10:44. > :10:48.actually are going to be worthless because this will essentially back
:10:49. > :10:52.the water up into our homes. Thousands more sandbags are being
:10:53. > :10:55.brought into the region. The Gurkhas were helping in Chertsey, part of a
:10:56. > :11:00.large military presence here. Everyone knows that with more rain,
:11:01. > :11:06.river levels will rise again in coming days. More floods seem almost
:11:07. > :11:11.inevitable. The quality of the flood water is
:11:12. > :11:15.something that is of increasing concern for all the communities that
:11:16. > :11:18.have been flooded, not just here but elsewhere in the country. You saw in
:11:19. > :11:23.my report the sewage that was bubbling up into the back garden of
:11:24. > :11:26.the family home. That is very common problem. The agencies that are
:11:27. > :11:30.trying to deal with the flooding have started to give out free hand
:11:31. > :11:33.sanitisers for people in homes that have been inundated. They are
:11:34. > :11:38.warning about people bringing in generators to pump out water for
:11:39. > :11:40.themselves, warning that they to be cited fairly carefully to ensure
:11:41. > :11:46.that the fumes given off by the generators do not come into the
:11:47. > :11:49.house and cause a greater problem. Richard Lister there. Judging the
:11:50. > :11:54.scale of the flooding, very hard from ground level, so for the first
:11:55. > :11:57.time the RAF has used an advanced spy plane to help map the full
:11:58. > :12:01.extent of the problem across southern England. Our defence
:12:02. > :12:04.correspondent Jonathan Beale was on board as it left RAF Waddington in
:12:05. > :12:07.Lincolnshire. Which is the RAF's most
:12:08. > :12:13.sophisticated spy plane fitted with powerful sensors under its belly. It
:12:14. > :12:19.is normally used abroad to identify and target enemy on the ground. It
:12:20. > :12:23.is been flowing -- it has been flown over the UK to track the havoc
:12:24. > :12:26.caused by nature. As night falls, the crew switch on their screens and
:12:27. > :12:31.begin to follow the path of the Thames below. Within eight minutes
:12:32. > :12:37.they can scan an area of more than 500 miles. It is the flooding around
:12:38. > :12:40.the River Severn. We are not allowed to show what is on their monitors
:12:41. > :12:45.but they can clearly identify the impact of the flooding. The crew are
:12:46. > :12:49.used to flying over combat zones like Afghanistan but tonight's
:12:50. > :12:54.mission is much closer to home. Hoping to fight the floods that are
:12:55. > :12:58.affecting friends and even family. most of the time it is supporting
:12:59. > :13:03.people, supporting the country, and today I am supporting my family. I
:13:04. > :13:09.have a nun who lives in Staines, on the river bank itself. She has not
:13:10. > :13:13.been flooded yet, but she is ground level and safe at the moment. My
:13:14. > :13:18.auntie is under three centimetres of water, I believe, just up the road
:13:19. > :13:22.from Staines. It is close and personal. On just one flight they
:13:23. > :13:26.can map the flooding in the whole of southern England. The imagery and
:13:27. > :13:31.data they collect eight Miles high will be used to cut help the
:13:32. > :13:34.agencies on the ground. It is not necessarily the mission they have
:13:35. > :13:38.been trained for, but they hope to make a difference. Yes, normally we
:13:39. > :13:44.are involved in traditional military tasking, looking for targets,
:13:45. > :13:50.protection for our forces, but now we are doing protection of our own
:13:51. > :13:53.population which is rewarding that we can do something in the UK to
:13:54. > :13:57.give back to the public rather than just helping the military effort.
:13:58. > :14:01.With thousands of square miles survey, there is now more
:14:02. > :14:08.information on the floods but even smart military technology can't
:14:09. > :14:12.alter the weather. Well, as ever, you can find out much
:14:13. > :14:17.more about those weather conditions on the BBC news website.
:14:18. > :14:23.Bbc.co.uk/news. And of course, local updates on your BBC local radio
:14:24. > :14:27.stations. It is coming up to 1:15pm. The main story this lunchtime.
:14:28. > :14:31.Another powerful storms battering UK, with torrential rain and gales
:14:32. > :14:37.of up to 80 miles an hour threatening already flood-hit areas.
:14:38. > :14:42.I am here at the Winter Olympics in Sochi, where in the next few hours
:14:43. > :14:46.use -- Lizzy Yarnold could win Britain's first gold of these Games.
:14:47. > :14:50.Later on BBC London, an inquest hears how the police will widen
:14:51. > :14:56.their search after a man dies after being Neknominated to drink a legal
:14:57. > :15:01.-- lethal cocktail of alcohol. The London actor last seen in Sunshine
:15:02. > :15:09.On Leith hoping for a win at the BAFTAs.
:15:10. > :15:16.Labour has held its Parliamentary seat in Wythenshawe and Sale East
:15:17. > :15:20.with an increased majority. The UK Independence Party came second,
:15:21. > :15:25.pushing the Conservatives into third place. The Liberal Democrats would
:15:26. > :15:27.not get enough votes to keep their deposit. From Wythenshawe, here is
:15:28. > :15:34.our political correspondent Chris Mason.
:15:35. > :15:40.Smiles from Ed Miliband and his new MP. Cheers of joy from party
:15:41. > :15:45.activists. This is a seat which Labour has held for aeons, and still
:15:46. > :15:50.does. Look at that result last night. We saw a Labour Party
:15:51. > :15:53.expanding and growing its support, and a Tory party and a Liberal
:15:54. > :15:58.Democrat party shrinking its space and shrivelling its support. And 15
:15:59. > :16:05.months before the general election, reality is catching up with this
:16:06. > :16:09.government. I therefore declaim that Mike Kane is duly elected...
:16:10. > :16:15.Labour's victory came in the middle of the night. The people of
:16:16. > :16:20.Wythenshawe and Sale East have sent a very clear message. They want a
:16:21. > :16:25.government to stand up for a soul, a one nation, labour government! Once
:16:26. > :16:29.again, Nigel Farage's UK Independence Party were the best of
:16:30. > :16:36.the rest, a distant second, but seconds nonetheless. I do not think
:16:37. > :16:39.Labour ever feared that we could challenge their postal vote, but
:16:40. > :16:43.what we did, for the first time ever in the history of UKIP, is challenge
:16:44. > :16:47.the Labour Party directly, and what they have done to working
:16:48. > :16:50.communities in the north of England. We have never been quite as boulders
:16:51. > :16:55.that before. The Conservatives finished third, not great, but
:16:56. > :16:59.summary assured that UKIP did not do better. Of course I would have
:17:00. > :17:03.preferred it if they had not squeezed into second place ahead of
:17:04. > :17:08.us, but it was just squeezing ahead. So, not exactly a bandwagon.
:17:09. > :17:12.It was another rough night for the Liberal Democrats. Their vote
:17:13. > :17:21.collapsed and they were not keen to talk about it. Just give us your
:17:22. > :17:27.reaction, please. The posters and the cheers will soon die down here,
:17:28. > :17:31.as politics move on -- moves on to the European and local elections
:17:32. > :17:35.this May, and the general election next year. We can speak to Chris
:17:36. > :17:39.Mason now. How much can be read into that result? The short and honest
:17:40. > :17:44.answer is, we cannot read a great deal into one by-election, not least
:17:45. > :17:49.one in a very safe Labour seat. They have controlled this seat pretty
:17:50. > :17:55.much from the dawn of time, and they continue to do so. Nonetheless, the
:17:56. > :18:00.extrapolations and analysis will be done, on the basis of this little
:18:01. > :18:05.sliver of the elect it. Two trends continued here last night. One, as
:18:06. > :18:08.we touched on, was the rise of the UK Independence Party, which
:18:09. > :18:12.finished second for the sixth time in a by-election since the last
:18:13. > :18:17.general election, five of which have been in the north of England, in
:18:18. > :18:22.safe Labour seats. The other strand to pick up on is the Liberal
:18:23. > :18:26.Democrats. They lost their deposit, the money you have two hand over
:18:27. > :18:31.just to enter, because they got less than 5% of the vote. They say, in
:18:32. > :18:35.seats like this, yes, that will happen, but where we have a power
:18:36. > :18:38.base, we can dig in and hold on. That is their big hope, come the
:18:39. > :18:42.general election. The political bandwagon moves on. This by-election
:18:43. > :18:48.I suspect will be very quickly forgotten.
:18:49. > :18:50.It has emerged that the former editor of the Daily Mirror Piers
:18:51. > :18:56.Morgan was interviewed under caution by police in connection with phone
:18:57. > :18:59.hacking, in December last year. Our home affairs correspondent, Matt
:19:00. > :19:03.Prodger, will tell us more. Police have confirmed that a 48-year-old
:19:04. > :19:08.journalist, believed to be Piers Morgan, was interviewed under
:19:09. > :19:12.caution. He was questioned by detect tips working under a strand of the
:19:13. > :19:15.phone hacking investigation, which is not looking at allegations
:19:16. > :19:20.relating to News International, but at its rival, Mirror Group
:19:21. > :19:25.Newspapers. Piers Morgan used to be editor of the Daily Mirror, before
:19:26. > :19:30.he made a big name for himself as a talk-show host for CNN in the United
:19:31. > :19:34.States. He also gave evidence to the Leveson inquiry on press standards,
:19:35. > :19:36.in which he said that he did not believe any phone hacking had
:19:37. > :19:40.occurred at the Mirror newspaper, but he did confirm that he had once
:19:41. > :19:46.been played a tape of a voice mail message left on the phone of Heather
:19:47. > :19:50.Mills, then partner Paul McCartney, by McCartney himself. Banker for
:19:51. > :19:55.that. Fighting has intensified in Syria, and the death toll has risen
:19:56. > :19:59.significantly since peace talks began, with more people having been
:20:00. > :20:01.killed than at any other time during the conflict, according to the
:20:02. > :20:07.latest figures from human rights groups. The UN humanitarian chief,
:20:08. > :20:11.Baroness Amos, has told the Security Council that it is unacceptable that
:20:12. > :20:15.violations of international law are still continuing. Our correspondent
:20:16. > :20:22.in Damascus, Lyse Doucet, spoke to us earlier. Valerie Amos has started
:20:23. > :20:25.using words like shameful, shame on the international community, she
:20:26. > :20:30.says, for not being able to agree on a Security Council resolution for
:20:31. > :20:34.the kind of humanitarian action which is absolutely necessary and
:20:35. > :20:39.urgent to deal with Syria's deepening humanitarian disaster. We
:20:40. > :20:42.have spent most of the week in the city of Homs, where a temporary
:20:43. > :20:47.truce has allowed 1400 people to finally escape a nearly two-year
:20:48. > :20:51.long siege, where they have been living in the ruins, living without
:20:52. > :20:55.electricity or running water, living with a diminishing supply of food.
:20:56. > :20:59.At last they are getting some help. But this is a country where a
:21:00. > :21:03.quarter of a million Syrians are living in desperate conditions like
:21:04. > :21:08.that, and all that is really needed to resolve the crisis is a political
:21:09. > :21:12.solution. But listen to what Lakhdar Brahimi, the envoy, said yesterday
:21:13. > :21:17.in Geneva, that after a few weeks of peace talks, they are staring
:21:18. > :21:22.failure in the face. Those talks have started, but progress is a long
:21:23. > :21:26.way off. Lyse Doucet there. The pensions system here is not working
:21:27. > :21:29.for customers, and could be stopping people receiving a fair income in
:21:30. > :21:33.their retirement, according to a report by the city watchdog. The
:21:34. > :21:37.Financial Conduct Authority found that any people could get more cash
:21:38. > :21:43.from their annuity if they shopped around. Here is our personal Finance
:21:44. > :21:46.correspondent, Simon Gompertz. Millions are being signed up by
:21:47. > :21:52.employers to the sort of pensions which we are are not working. They
:21:53. > :21:56.are on top of the state pension, but not guaranteed, like old style
:21:57. > :21:59.company schemes, and the typical worker retiring is getting
:22:00. > :22:03.substantially less than they should. Anthony has been through the
:22:04. > :22:06.process. He built up a pension pot of savings with an insurance company
:22:07. > :22:12.while working, and recently used the money to buy an annuity, an annual
:22:13. > :22:16.income for the rest of his life. But crucially, he decided to shop around
:22:17. > :22:22.for the annuity, something most people neglect to do. I would say I
:22:23. > :22:27.probably get around ?100, slightly more may be, a month, by doing the
:22:28. > :22:34.shopping around. It will help me with the household bills. I am in
:22:35. > :22:37.immediate need of updating my computers, and it would be nice to
:22:38. > :22:42.have a holiday. The watchdog has found that pensioners could get 7%
:22:43. > :22:47.extra by shopping around, ?70 a year on average, because pension savings
:22:48. > :22:52.are often very small, but it makes a total of ?230 million a year which
:22:53. > :22:56.is being lost, and the FCA says it is more profitable for insurers if
:22:57. > :23:00.that customers do nothing. Every company selling any product wants to
:23:01. > :23:04.both cover the cost of its provision and make some profit on top of that,
:23:05. > :23:08.that is how commerce works how capitalism works. Our question is,
:23:09. > :23:13.how much profit is being made on top of that? Increasingly, people are
:23:14. > :23:16.turning to the internet for annuities. The FCA found price
:23:17. > :23:20.comparison sites were misleading about charges and options, and has
:23:21. > :23:23.forced them to change. Key question is weather the insurers are
:23:24. > :23:28.profiting unfairly from their own savers. There is no evidence either
:23:29. > :23:32.in the report or in any of the reviews which have been done of this
:23:33. > :23:38.that there is profiteering going on in the insurance industry. 420,000
:23:39. > :23:42.people are buying annuities each year, and we now know that a large
:23:43. > :23:45.proportion of them are ending up with poor value pensions. The
:23:46. > :23:50.problem will go on for at least another year, because that is how
:23:51. > :23:53.long the watchdog body, the FCA, says it needs to come up with
:23:54. > :23:55.solutions. You can find out more about
:23:56. > :24:06.annuities are going to the website. The man credited with turning around
:24:07. > :24:10.the fortunes of Marks Spencer is to become an unpaid adviser for the
:24:11. > :24:16.NHS in England, concentrating on 14 failings trusts. Sir Stuart Rose
:24:17. > :24:19.will be a mentor for senior managers and will give guidance on how to
:24:20. > :24:25.select the best leaders. Branwen Jeffreys reports. The man who ran
:24:26. > :24:33.M has a lot to learn about hospitals. Caught me out there! Sir
:24:34. > :24:36.Stuart Rose met staff yesterday in Basildon, alongside the Health
:24:37. > :24:41.Secretary. He heard about changes being made. This hospital is one of
:24:42. > :24:46.those put into special measures after concerns about care. It is a
:24:47. > :24:52.world away from his retail background, but Sir Stewart says he
:24:53. > :24:57.can bring people skills to the task of raising morale in the NHS. You
:24:58. > :25:00.depend on those people every single day to do their job properly and
:25:01. > :25:04.skilfully to make sure that we are getting the right output. In the
:25:05. > :25:07.case of customers in a store, it is about giving them the right goods
:25:08. > :25:10.and services. Here, it is about making sure people get the right
:25:11. > :25:15.service, a safe service, and the right outcome for them, too. . Early
:25:16. > :25:19.each morning in Basildon, staff meet, giving them a chance to raise
:25:20. > :25:25.concerns about patient care, to talk openly about potential problems or
:25:26. > :25:29.pressures. What I have noticed here is what one of the nurses said to
:25:30. > :25:33.me, the difference is that now, they listen to us. When nurses on the
:25:34. > :25:37.front line raise concerns, there is a meeting every morning, the
:25:38. > :25:43.management are there. More nurses have been hired, there are signs of
:25:44. > :25:47.improvement. The hospital is now run by so, can the NHS learn from
:25:48. > :25:51.private sector leaders? She says the challenges are very different.
:25:52. > :25:56.Sometimes we are working in an environment where we have less
:25:57. > :25:59.freedom than perhaps an independent business. And of course, our
:26:00. > :26:03.priority is not about the bottom line, important though it is, it is
:26:04. > :26:08.about the safety and well-being of our patients. And the health union
:26:09. > :26:13.Unison says the NHS is different to retail. Patients do not shop by
:26:14. > :26:18.choice, they use it when they are vulnerable.
:26:19. > :26:23.Now, Lizzy Yarnold could deliver great written's first gold of the
:26:24. > :26:27.Winter Olympics today, when, in just a few hours' time, she starts the
:26:28. > :26:30.first of her final two runs in the women's skeleton. The former
:26:31. > :26:35.heptathlete only took up the sport in 2010. She dominated the first day
:26:36. > :26:42.of the competition. Andy Swiss is in Sochi Wigmore. Yes, what a day it
:26:43. > :26:47.could be, and what a day it could be for Lizzy Yarnold. She only took up
:26:48. > :26:53.the skeleton five years ago, but by the end of today, she could be a
:26:54. > :27:01.lipid champion. -- she could be Olympic champion.
:27:02. > :27:07.Halfway to history. Two runs down, two to go. On yesterday's form, she
:27:08. > :27:11.is surely gliding to gold. The 25-year-old from Kent, along with
:27:12. > :27:15.her sled, which she calls Mervyn, hurtling down the track nearly half
:27:16. > :27:19.a second quicker than anyone else, a healthy margin. Tonight, she will be
:27:20. > :27:25.hoping to give her travelling fan club even more to celebrate. I could
:27:26. > :27:29.not do it without them, and my best friends Jim and Alison armour who
:27:30. > :27:34.have supported me from the start. They put up with my moaning, they
:27:35. > :27:38.have been through it all. It costs so much for them to be here. Lizzy
:27:39. > :27:44.Yarnold started out as a budding athlete. While at school, she
:27:45. > :27:47.competed at county level. But at the age of 19, she was talent spotted
:27:48. > :27:52.for something very different. Skeleton is sport's ultimate white
:27:53. > :28:01.knuckle ride, with speeds of up to 80mph. Her progress has been rapid.
:28:02. > :28:07.From novice to world number one in just a few years. Britain are
:28:08. > :28:11.something of specialists in skeleton. They have won medals in
:28:12. > :28:15.the event in the last three Games, including gold for Amy Williams in
:28:16. > :28:21.2010. She is now hoping her friend can follow in her footsteps. I have
:28:22. > :28:26.spoken to her and she she is in a really good place, very confident.
:28:27. > :28:31.That lead of 44 hundredths puts her in a really good place. Elsewhere,
:28:32. > :28:35.Britain's women's curlers have notched up another victory,
:28:36. > :28:43.thrashing Japan. Already a good day, then, for Team GB, and it might soon
:28:44. > :28:49.get a whole lot better. Yes, all eyes here will be on Lizzy Yarnold.
:28:50. > :28:53.Her final run will be about half past five your time. We will then
:28:54. > :28:57.know weather Britain has its first champion of these Winter Olympics.
:28:58. > :29:04.We will be watching, but now, all eyes return to the weather. Yes, we
:29:05. > :29:08.have been pummelled once again by the third storm of the week. Three
:29:09. > :29:13.main hazards to watch out for. Heavy rain, of which we have had plenty
:29:14. > :29:21.already today. Turning to snow over the higher ground. Also, damaging
:29:22. > :29:25.winds. This is a picture we have become very familiar with over the
:29:26. > :29:29.last several weeks, an intense low pressure moving in from the
:29:30. > :29:33.Atlantic. The more persistent rain begins to move away from the south
:29:34. > :29:38.of England over the next few hours, wishing northwards, turning to snow
:29:39. > :29:43.over higher ground. I have left the winds off for the moment. I will
:29:44. > :29:47.come back to that. As we get through towards the busy rush-hour this
:29:48. > :29:50.evening, it could get pretty tricky across some of the higher routes
:29:51. > :29:55.across the Grampians and the Highlands. Pretty unpleasant in
:29:56. > :29:59.Northern Ireland as well. Further south, still lots of heavy showers.
:30:00. > :30:04.Even where we have not got the flooding, still a lot of water
:30:05. > :30:07.around on the roads this evening. And then, the wind will be picking
:30:08. > :30:12.up as well, severe gales blowing into the southern coast. Concentrate
:30:13. > :30:17.on that snow, it really sets in across the Scottish Highlands this
:30:18. > :30:22.evening. But moving back to the winds, through the evening and
:30:23. > :30:26.overnight, they will really start to utter those southern coasts of
:30:27. > :30:34.England. Gusts of up to 80mph potentially along the coast. -- to
:30:35. > :30:38.batter. Later in the night, into the early part of Saturday, some of
:30:39. > :30:49.those strong winds will be edging further inland. So, a very windy
:30:50. > :30:53.start to the weekend. Still some rain around, but it starts to ease
:30:54. > :30:56.as the day wears on. But you will notice the breeze, particularly as
:30:57. > :31:03.it swings around to the north-west, and it will be feeling particularly
:31:04. > :31:06.chilly then. There is a trend towards something a little bit
:31:07. > :31:10.better. Sunday should be dry and sunny for most of us. I cannot hide
:31:11. > :31:15.the fact there is a bit more rain heading in later in the day, but
:31:16. > :31:19.generally, the chance to regroup. And that starts a trend into next
:31:20. > :31:24.week, with the storms starting to ease off. There will be some dry
:31:25. > :31:27.spells, although not completely dry. Certainly an awful lot better than
:31:28. > :31:31.we have seen over the last few weeks.
:31:32. > :31:40.Our main headline... Further misery for parts of the UK, as torrential
:31:41. > :31:42.rain and gales of up to 80mph have