:00:25. > :00:39.They were cotton red`handed after the woman's sun set up a calera I
:00:40. > :00:44.could not believe it. Three men have been sent us this afternoon after
:00:45. > :00:49.ill`treatment and neglect. We ask the boss why no one suspectdd this
:00:50. > :00:54.happened. We only knew about this when the footage was brought to us
:00:55. > :00:57.by the family. Within a matter of hours we suspended three melbers of
:00:58. > :01:03.staff and he told the policd within hours. How can we be sure that
:01:04. > :01:10.elderly people and homes ard being properly treated?
:01:11. > :01:20.Welcome to Points West. The other headlines: For more police officers
:01:21. > :01:25.to protect a man who was murdered to protect a man who was murdered
:01:26. > :01:30.despite his pleas for help. And in Tennessee talk to Murray about the
:01:31. > :01:37.big match in Wimbledon, that is Samantha Murray from Bath.
:01:38. > :01:44.Good evening, the pictures `re hard to watch because they exposd cruelty
:01:45. > :01:50.to a 79`year`old woman inside her own bedroom and a care home. The
:01:51. > :01:53.woman is seen to be treated roughly and swollen at by four men whom do
:01:54. > :01:58.not know their every movement is being caught on camera. The abuse
:01:59. > :02:02.has been brought to light at the Granary care home who look `fter
:02:03. > :02:09.patients with dementia. Two hours ago her enters, one of them English
:02:10. > :02:12.and two from Poland were sentenced. We now have a special report which
:02:13. > :02:18.does contain some distressing scenes from that secret filming.
:02:19. > :02:24.Half past six in the morning and Gladys Wright's day just begins She
:02:25. > :02:35.has Alzheimer's and she is 79. Care worker Daniel Baines is abott to
:02:36. > :02:39.leave her soiled. This was secretly filmed by the family of Gladys
:02:40. > :02:50.Wright who agreed to releasd the footage. Yeah. It just shows this
:02:51. > :02:54.respect, how can they do th`t? It did not get any better, a fdw weeks
:02:55. > :03:16.later and again, Daniel Baines is on duty.
:03:17. > :03:22.She was really friendly, full of fun, always up for a giggle, she
:03:23. > :03:27.looked to cook and loved gardening, she loved going out to local flower
:03:28. > :03:31.shows. She lost her family, she lived for her family. And they
:03:32. > :03:36.wanted to care for her at home before bringing her hair, the
:03:37. > :03:42.Granary care home in 2012 whll be put in a secret camera to check what
:03:43. > :03:47.was going on until they saw this. You can see that he is making sure
:03:48. > :03:52.that the other care is not watching, he is shaking his head. At
:03:53. > :03:58.that point you think, this can no longer continue. At that pohnt we
:03:59. > :04:05.thought enough was enough. Daniel Baines was not charged for this
:04:06. > :04:10.incident. He appeared to be more resident `` resident when hd saw the
:04:11. > :04:15.cameras before him today. Hd has been jailed for four months. Has
:04:16. > :04:24.Polish colleague has also bden jailed for four months, suspended
:04:25. > :04:31.for 18. You can see him manhandling Mrs Wright as she gets readx for bed
:04:32. > :04:36.here. Would you apologise to the family? Yes, I apologise for what I
:04:37. > :04:46.have done. I would shake thdir hands and apologise. They did not want to
:04:47. > :04:53.speak to him. The final defdndant, this man, was given a committee
:04:54. > :04:58.order for this one incident amongst others `` hours of good card he
:04:59. > :05:04.provided. Despite this, Gladys Wright's family believe she did
:05:05. > :05:08.receive good care from other carers and they believe their pay should be
:05:09. > :05:09.increased. They also believd they got good support from the council
:05:10. > :05:19.and the police. Earlier this week I went to
:05:20. > :05:22.the Granary care home near Nailsea The building is purpose built,
:05:23. > :05:25.it's bright Yet,
:05:26. > :05:28.it was here that a defenceldss old lady was mistreated by thred strong
:05:29. > :05:31.men who showed her no respect. The man in charge is Jeremy Nixey
:05:32. > :05:34.whose business has been criticised by the judge for the lack
:05:35. > :05:39.of staff and poor training. Do you agree that this was `
:05:40. > :05:44.shocking failure in the card here? No, I think this was shocking care
:05:45. > :05:51.or absence of care by three What checks did you have
:05:52. > :05:57.in place to make sure that residents The surest check
:05:58. > :06:03.in any care home is the vighlance of fellow members of staff and if you
:06:04. > :06:10.have a supportive care environment with a listening management
:06:11. > :06:12.and strong leadership, then staff But then why did
:06:13. > :06:17.the staff not spot this? It was actually spotted
:06:18. > :06:20.by a resident's son. They did on this occasion
:06:21. > :06:27.because already we had becole alerted by our own quality checks to
:06:28. > :06:31.concerns at this home and wd had started to put in additional
:06:32. > :06:35.supervision and in due course we How do you know other staff,
:06:36. > :06:42.or residents here, rather, were not affected by their lack
:06:43. > :06:47.of care and their abuse? What we have done is talk to all
:06:48. > :06:50.staff and make sure that thdy are satisfied with
:06:51. > :06:54.the care that they are giving and But you do not know if other
:06:55. > :07:00.residents have been affected? I can't know what happens 24 hours
:07:01. > :07:03.a day in every resident's lhfe, but I can be very confident
:07:04. > :07:08.because we have a team of 150 staff and they watch one
:07:09. > :07:14.another and the aim of staff... Staff only come into this btsiness
:07:15. > :07:22.because they want to care, the exceptional cases that we h`ve heard
:07:23. > :07:26.about today are quite exceptional. Do you think
:07:27. > :07:28.if you improved conditions for staff, you would get people who
:07:29. > :07:32.wanted to do it more than jtst some people who are drawn to it because
:07:33. > :07:35.it is the only job they can get Certainly that is not why pdople
:07:36. > :07:38.come in ` because it is In most cases, but there max be
:07:39. > :07:44.some who cannot get any work. There may be
:07:45. > :07:47.but usually we find that thdy are identified by colleagues or staff
:07:48. > :07:51.who say, "I do not think thdir heart is in this job," and they are
:07:52. > :07:55.managed out of the business. This case came to court bec`use
:07:56. > :07:58.of the evidence produced by a camera, would you support the idea
:07:59. > :08:02.of having cameras in all rooms? It has been discussed
:08:03. > :08:11.in the industry, If in this home you had compulsory
:08:12. > :08:18.CCTV, somebody would have to watch As Jeremy Nixey said there,
:08:19. > :08:29.the issue of cameras in care homes is a hot topic that's
:08:30. > :08:32.being discussed at the moment. It's something the family in this
:08:33. > :08:35.case would like to see introduced. Our health correspondent Matthew
:08:36. > :08:39.Hill has been investigating. When Jim Wright decided to hide
:08:40. > :08:42.a camera in his mothers rool ` Now he and his family think there
:08:43. > :09:06.should be cameras in every home You should be absolutely honest and
:09:07. > :09:10.the more people that come forward and the more footage that comes to
:09:11. > :09:12.light, one day perhaps they will put cameras in these homes.
:09:13. > :09:24.And they've support from others who contacted us.
:09:25. > :09:33.Terry's widow told us more information. They put in thd cameras
:09:34. > :09:40.as well. Arguably they also had an effect.
:09:41. > :09:48.The granary's regulator, thd Care Quality Commission is consulting
:09:49. > :09:53.over introducing covert surveillance cameras in these settings. @t first
:09:54. > :09:57.sight these may seem obvious, in terms of monitoring what gods on, it
:09:58. > :10:04.at the same time raises questions about privacy, you want Big Brother
:10:05. > :10:08.Watch knew all of the time? This company is already planning to sell
:10:09. > :10:12.surveillance and care settings. It has consulted with the CQC `nd
:10:13. > :10:17.Information Commissioner to come to an agreement which it says hs within
:10:18. > :10:24.the law. It is the deployment of either covert or discrete CCTV
:10:25. > :10:30.cameras in certain communal areas within the care settings. And they
:10:31. > :10:37.are ran on a limited basis, not all of the time but at certain times as
:10:38. > :10:41.a quality assurance aid for the management of care and to show how
:10:42. > :10:44.members of staff deal with tsers. The main health union says
:10:45. > :10:49.surveillance is not the answer. The question should be how does it
:10:50. > :10:53.prevent abuse and improved here and there are several other isstes
:10:54. > :10:57.regarding the capacity for people in elderly care homes to agree and
:10:58. > :11:03.consent to that and also in terms of the privacy and concerns of staff
:11:04. > :11:08.and visitors. It is undoubtdd League Two that covert cameras havd brought
:11:09. > :11:18.to buy scandals like Winterbourne View that we have gone unnoticed and
:11:19. > :11:23.the people who work in thesd settings could be under even greater
:11:24. > :11:34.surveillance and the future. `` in the future.
:11:35. > :11:42.I asked Gary Fitzgerald if he believes that we should put cameras
:11:43. > :11:47.in all of our care homes? Pdople's privacy is very important, `nd also,
:11:48. > :11:51.are you certain you will catch all of these individuals? The rdal
:11:52. > :11:56.problem is the quality of the people that we are attracting them to care
:11:57. > :12:02.homes to be care workers. Until we correct that, it will not solve the
:12:03. > :12:08.problem. How does your charhty, action on Elder abuse, suggdst we
:12:09. > :12:12.solve this problem? We need regulation of the people who
:12:13. > :12:16.actually wants to come into this business to work `` Action on Elder
:12:17. > :12:22.Abuse. We have to pay then ` decent wage, we are paying them minimum
:12:23. > :12:25.wage. The volume of responshbility they have doing this job is so much
:12:26. > :12:30.greater but they are only p`id the same as a person who works hn a
:12:31. > :12:33.supermarket. Cameras will ghve people reassurance but they will not
:12:34. > :12:37.solve the overall problem. Hf someone is considering the best way
:12:38. > :12:43.and best place to put someone that the above, what should they do? Do
:12:44. > :12:47.not be attracted by the wonderful furniture and the fantastic carpets,
:12:48. > :12:52.you are looking at the interaction of care workers with residents.
:12:53. > :12:57.Visit at different times of the day to see what is happening, go along
:12:58. > :13:01.at meal times to see the food and how people are being treated. Speak
:13:02. > :13:05.to other residents, talk to care workers, spend some time dohng this,
:13:06. > :13:10.it is probably the biggest decision someone is ever going to make and at
:13:11. > :13:14.the end of the day if it gods wrong, you will never forgive yourself
:13:15. > :13:18.Invest the time looking, watching and do not rely necessarily on
:13:19. > :13:22.inspection reports, they ard only a pulse reading, if you like, the only
:13:23. > :13:32.deflect partially on what is happening, see it with your own
:13:33. > :13:56.eyes. A row `` a rather harrowing start to the
:13:57. > :14:02.Join me later for the latest weather update.
:14:03. > :14:04.The Bristol businessman acctsed of planning his wife's murddr
:14:05. > :14:08.while on honeymoon will stand trial in October, if he is deemed fit
:14:09. > :14:12.Shrien Dewani was extradited to South Africa in April after losing
:14:13. > :14:17.He's being held at a secure hospital in Cape Town where he's recdiving
:14:18. > :14:23.His trial's now been set for the 6th October.
:14:24. > :14:29.Mr Dewani denies any involvdment in his wife Anni's death.
:14:30. > :14:33.A man has appeared in court charged with murder, after a woman was found
:14:34. > :14:39.33`year`old Ryan Guest, who lives in the town, appeared before North Avon
:14:40. > :14:43.Officers were called to the Oaktree House care home on Wednesdax after
:14:44. > :14:50.Four more police officers are being investigated for their part
:14:51. > :14:54.in the treatment of an Iranhan man who was murdered in Bristol.
:14:55. > :14:58.Bijan Ebrahimi repeatedly contacted the Avon and Somerset force
:14:59. > :15:01.complaining he was the victhm of anti`social behaviour.
:15:02. > :15:04.He begged for help, just hours before he was be`ten to
:15:05. > :15:12.Our home affairs corresponddnt, Steve Brodie, reports.
:15:13. > :15:15.It's 11 months since Bijan Dbrahimi was murdered by his neighbotr
:15:16. > :15:19.Lee James is serving 18 years in prison and his friend
:15:20. > :15:24.Steven Norley four years for his part in the killing.
:15:25. > :15:27.Since Mr Ebrahimi's death, the police watchdog has been
:15:28. > :15:30.looking into how he was tre`ted by the police.
:15:31. > :15:40.Hours before his death, he'd made a series of desperate 999 c`lls
:15:41. > :15:46.When the investigation began, six police officers and six civhlian
:15:47. > :15:52.staff were interviewed but then the IPCC widened its inquiry, going back
:15:53. > :15:58.several years with contact with Mister `` Bijan Ebrahimi. It brings
:15:59. > :16:06.the total number of people brought under investigation to 16. The fact
:16:07. > :16:09.that they are interviewing lore people, that is where the
:16:10. > :16:15.investigation is leading thdm, it is very important.
:16:16. > :16:18.An inspector, sergeant and ` constable who dealt with Mr Ebrahimi
:16:19. > :16:20.in custody have already been interviewed for gross misconduct
:16:21. > :16:23.Back in February, Mr Ebrahimi's family and local MPs
:16:24. > :16:26.told IPCC investigators thex were concerned about how long
:16:27. > :16:30.Today's announcement will mdan a further delay.
:16:31. > :16:40.I have met Bijan Ebrahimi's sisters and they are in very close contact
:16:41. > :16:45.with myself because they want to know what the police force `re doing
:16:46. > :16:48.differently to prevent this sort of thing happening again. Therd have
:16:49. > :16:51.been some failings within the police force, I do not need an
:16:52. > :16:52.investigation to tell me th`t, I know that.
:16:53. > :16:55.The IPCC says it?s continuing what it describes as a thorough,
:16:56. > :17:01.robust and independent inquhry as swiftly as it can.
:17:02. > :17:04.Two men have been sentenced to life for the brutal murder of a lan
:17:05. > :17:08.Simon Boswell and Andrew Harling were found guilty of kicking
:17:09. > :17:11.and beating Victor McDermott to death last November.
:17:12. > :17:18.CCTV caught the pair as thex assaulted Mr McDermott before
:17:19. > :17:31.They'll spend a minimum of 18 years in prison.
:17:32. > :17:39.They literally completed a brutal attack on him and he was colpletely
:17:40. > :17:44.defenceless, he was so drunk he was unable to eat food earlier hn the
:17:45. > :17:48.evening without stopping hilself from spilling it.
:17:49. > :17:51.An inquest into the death of a Somerset Army Captain in Afghanistan
:17:52. > :17:54.has decided there is no cle`r evidence that he took his own life.
:17:55. > :17:56.Captain James Townley who lhved near Glastonbury, was found
:17:57. > :17:59.in a toilet block at a base in Helmand Province in Septembdr 2 12.
:18:00. > :18:02.He had a single gunshot wound to his head.
:18:03. > :18:04.At today's inquest in Wells, the coroner said that
:18:05. > :18:06.while he was satisfied Capt`in Townley died at his own hands,
:18:07. > :18:17.Afterwards a statement was read on behalf of his father.
:18:18. > :18:23.We would like to thank the coroner for the thorough inquiry th`t he has
:18:24. > :18:26.conducted this week. We havd heard a lot of evidence but we do not
:18:27. > :18:34.understand what happened to James that week at the operating base in
:18:35. > :18:36.September 2012. There are still some pieces of the jigsaw missing and
:18:37. > :18:39.they probably always will bd. A teenager from Bristol who's
:18:40. > :18:41.campaigning to improve educ`tion about the practice of
:18:42. > :18:44.Female Genital Mutilation h`s helped Called Use Your Head,
:18:45. > :18:56.it's designed to raise awardness about FGM and features the
:18:57. > :18:59.MP Stephen Williams and the Mayor of Bristol, George Ferguson,
:19:00. > :19:03.alongside the other performdrs. Fahma Mohamed, from Bristol,
:19:04. > :19:05.has already met with the Edtcation Secretary Michael Gove in hdr
:19:06. > :19:14.efforts to get the practice stopped. We are just days away
:19:15. > :19:17.from the start of Wimbledon and Murray is facing one
:19:18. > :19:20.of the biggest names in the sport. No ` not that Murray `
:19:21. > :19:22.we're talking about Samanth` Murray Samantha, who trains
:19:23. > :19:28.at the University of Bath, has a That match against Sharapov` will be
:19:29. > :19:46.on Tuesday, and could be scheduled It is such a great opportunhty.
:19:47. > :19:51.Since I was a little kid th`t was what I wanted to do. That is my
:19:52. > :19:53.childhood goal achieved and now I want to play and really compete and
:19:54. > :19:59.win matches. That match against Sharapov`
:20:00. > :20:01.will be on Tuesday, and could Getting used to the grass
:20:02. > :20:22.before the biggest tournament And competing in the junior
:20:23. > :20:26.competition for the first thme is Katie Swan from Bristol. Shd is one
:20:27. > :20:32.of Britain's top young playdrs the spite being only 15. `` despite
:20:33. > :20:34.Getting used to the grass before the biggest tournament
:20:35. > :20:38.Katie Swan is one of the best players in the world for her age.
:20:39. > :20:41.And at 15, she'll be one of the youngest
:20:42. > :20:51.It'll be such a great experhence for me and I am really looking forward
:20:52. > :20:56.to it. The atmosphere will be fantastic and I am excited.
:20:57. > :20:57.You might have spotted her @merican accent.
:20:58. > :21:00.Katie's family moved to the USA from Bristol a year ago for work.
:21:01. > :21:04.She's back in the UK on her own but stays in contact with Mtm
:21:05. > :21:19.She is a really mature 15`ydar`old and she copes with it reallx well. I
:21:20. > :21:24.am sure there are times when she would like to be in her bed or
:21:25. > :21:30.getting back and seeing her family, but she does so well with the
:21:31. > :21:36.travelling. A lot of people will have detected your American accent.
:21:37. > :21:38.Yes, I get that a lot. Some people cannot understand it becausd they
:21:39. > :21:41.have only heard me previously speak with a British accent.
:21:42. > :21:43.Katie has been racing up the junior rankings this ye`r.
:21:44. > :21:46.An impressive serve and domhnating forehand have made her a force.
:21:47. > :21:48.This week she's had some co`ching with Judy Murray,
:21:49. > :21:53.And as mum to the current Whmbledon champion, a good person to get some
:21:54. > :22:05.The important thing for her this year is to go out it and trx to
:22:06. > :22:13.relax. We have seen it many times in the past, with the biggest prize in
:22:14. > :22:16.tennis, the children are very excited and it is very easy for them
:22:17. > :22:20.to get distracted by all thd buzz of everything else that is going on
:22:21. > :22:22.around them, all of the hypd of Wimbledon.
:22:23. > :22:24.Katie's never played a tournament on grass before.
:22:25. > :22:38.Now she can look forward to gracing the most famous courts in the world.
:22:39. > :22:49.If she is the Tories, she is British, if she is divided, she
:22:50. > :22:55.will, of course, the Americ`n! `` if she is victorious.
:22:56. > :22:58.Time for the weather with Jdmma who's gone to Glastonbury Tor ahead
:22:59. > :23:16.All week the viewers have ptt their suggestions to us and tonight I have
:23:17. > :23:24.at Glastonbury Tor as it got the most votes. What a beautiful night
:23:25. > :23:30.to be here, the sun is glinting on the tower on the top of Glastonbury
:23:31. > :23:35.Tor. The historic market town of Glastonbury nestling just bdlow and
:23:36. > :23:40.in one week's time things whll look very different. The Glastonbury
:23:41. > :23:44.music festival opens on Wednesday, the fields will be full of cows and
:23:45. > :23:52.people and it will be a different story. Coverage starts on Ttesday on
:23:53. > :23:58.Points West for the latest on the Glastonbury news, so do not miss
:23:59. > :24:04.out, please, join us for th`t. For the weekend then, the headlhne will
:24:05. > :24:09.be dry and fine with good spells of sunshine and just the chancd of an
:24:10. > :24:13.odd short and sharp shower. I pressure gives us this weather for
:24:14. > :24:17.Saturday and Sunday, still firmly anchored to the North West corner of
:24:18. > :24:20.the UK and there it will st`y until the beginning of next week, very
:24:21. > :24:27.little change in the weather right the way through and that makes good
:24:28. > :24:33.news for the summer solsticd. Claire skies this morning and that helped
:24:34. > :24:42.deter pitchers `` clear skids this morning and that helped to lift
:24:43. > :24:46.temperatures. For the rest of this evening and tonight, we havd
:24:47. > :24:50.variable amounts of cloud btt decent clear skies and this is crucial for
:24:51. > :24:55.the sunrise tomorrow morning at 452 for the summer solstice.
:24:56. > :25:02.Temperatures over rural are`s may dip down to single figures. Urban
:25:03. > :25:08.areas will hold into double figures. The summer solstice when it is the
:25:09. > :25:12.position of the sun for this from the equator, we will see decent
:25:13. > :25:17.spells of sunshine really lhfting those temperatures. It may be chilly
:25:18. > :25:23.in rural areas but temperattres will respond well with low temperatures
:25:24. > :25:28.fading away to be replaced by mid`20s for most others. Quhte a
:25:29. > :25:32.decent looking neat and that takes us through to Sunday which once
:25:33. > :25:36.again with the exception of the odd shower will be a very nice day.
:25:37. > :25:41.Until that ridge of high prdssure moves, this weather looks sdt for
:25:42. > :25:46.the start of the Glastonburx music festival.
:25:47. > :25:51.Thank you, Gemma, it is gre`t having you on all of these different
:25:52. > :26:04.locations. Join us again tomorrow. Goodbye
:26:05. > :26:07.I wish that love could come into my life.
:26:08. > :26:24.You were with someone! Who was it? Who were you with?
:26:25. > :26:27.Murdered By My Boyfriend, a true story.