:00:10. > :00:17.The Head of British Airways' parent company, IAG,
:00:18. > :00:20.has defended the airline's handling of a computer failure that disrupted
:00:21. > :00:25.flights at Gatwick and Heathrow over the bank holiday weekend.
:00:26. > :00:29.Willie Walsh, who used to run BA, says an investigation is underway
:00:30. > :00:33.glitch, that saw tens of thousands of passengers delayed or stranded.
:00:34. > :00:37.The BBC's Transport Correspondent Richard Westcott reports.
:00:38. > :00:39.Wish you were here - it wasn't a great start
:00:40. > :00:41.to the holidays for thousands of British Airways passengers.
:00:42. > :00:46.A computer meltdown caused chaos across the weekend.
:00:47. > :00:49.Five days on and the boss of the group that owns BA,
:00:50. > :00:52.Willie Walsh, has defended the way that the company handled the crisis.
:00:53. > :01:04.I think the team at British Airways under the leadership of Alex
:01:05. > :01:07.has done everything possible to get British Airways back flying at full
:01:08. > :01:10.We quickly apologised to any of our customers
:01:11. > :01:14.Those words might not sit well with customers who often complained
:01:15. > :01:16.about the lack of information and help that they got
:01:17. > :01:18.during the crisis, another complaint was the minimal detail
:01:19. > :01:26.It was a problem caused by the failure of electrical
:01:27. > :01:29.We understand what happened, we're still investigating why it
:01:30. > :01:34.happened and that investigation will take some time.
:01:35. > :01:36.Blaming it on a power surge has raised eyebrows
:01:37. > :01:43.Burt Craven helped design and help run easyJet's system for many years.
:01:44. > :01:44.What is unconvincing about the narrative
:01:45. > :01:47.is that the sequence of events isn't clear, where and why did
:01:48. > :01:55.Why did it have such a devastating effect on systems that are supposed
:01:56. > :01:57.to be well shielded against these kinds of events?
:01:58. > :01:59.Why did it take so long to recover the systems?
:02:00. > :02:01.How many different systems were affected?
:02:02. > :02:03.To what extent was human error or human response part
:02:04. > :02:09.of the solution or part of the problem?
:02:10. > :02:12.They need to work out what went wrong because of the speed
:02:13. > :02:17.So it all started in a building near Heathrow Airport
:02:18. > :02:19.but within hours it had spread to 170 different airports
:02:20. > :02:26.in 70 different countries around the world.
:02:27. > :02:30.75,000 BA customers were affected and five days on,
:02:31. > :02:34.there are still people on holiday who don't have their bags.
:02:35. > :02:38.The BBC's learned that senior company figures will now push
:02:39. > :02:40.for an independent inquiry into why the computers collapsed
:02:41. > :02:42.and why the back up system simply didn't work.
:02:43. > :02:53.With a week to go until we head to the polls -
:02:54. > :02:55.there are suggestions that the Conservatives have been
:02:56. > :03:05.Our Political Correspondent Karl Mercer is here with more.
:03:06. > :03:13.What do we know? We know over the weeks of the campaign, the poll
:03:14. > :03:18.margins are getting closer, here in London there is a poll from the
:03:19. > :03:24.Queen Mary University, London. Saying that Labour are 17 points
:03:25. > :03:30.ahead in the capital. That Labour are on 50%, the Conservatives on
:03:31. > :03:35.33%. A huge margin if you look back at the polling in March, Labour were
:03:36. > :03:40.three points ahead. That lead extended over the last two weeks to
:03:41. > :03:44.17 points so. Big stuff. Also, interestingly, part of the poll
:03:45. > :03:50.asked who would you prefer to be the Prime Minister, Jeremy Corbyn for
:03:51. > :03:54.the first time in the polls has come out on top, 37-34 against Theresa
:03:55. > :04:01.May. So really interesting results in London. Why has this changed?
:04:02. > :04:06.Maybe a couple of reasons, Labour has become more, London has become
:04:07. > :04:11.more of a Labour city. 45 of the MPs, of 73 are labour. That may
:04:12. > :04:16.play. But perhaps as London is a younger city than the rest of the
:04:17. > :04:22.UK. How might it play out? Labour would have gone into the election
:04:23. > :04:30.thinking that they could probably lose five or six seats but if the
:04:31. > :04:37.poll is fulfilling the numbers they could pick up seats in Croydon, in
:04:38. > :04:40.Kingston and Twickenham. So interesting results nor London that
:04:41. > :04:44.we are not seeing repeated anywhere else in the country. But it is a
:04:45. > :04:45.poll. The important one is next Thursday.
:04:46. > :04:47.Definitely is. Thank you very much.
:04:48. > :04:52.London has been named the credit card capital of the UK -
:04:53. > :04:54.with many Londoners using plastic simply to cover the cost
:04:55. > :04:59.A new report says young people who rent are most at risk of falling
:05:00. > :05:08.New cars, big ticket purchases or even household bills.
:05:09. > :05:13.London life is expensive nowadays and more and more of us
:05:14. > :05:24.are turning to credit cards, sometimes just to make ends meet.
:05:25. > :05:27.Billy has a good job which pays well but his living costs -
:05:28. > :05:28.rent, travel, bills food, all add up.
:05:29. > :05:31.He now has several thousand and pounds all on credit cards.
:05:32. > :05:35.Originally I got them as a safety net as a back up just in case
:05:36. > :05:48.But you just find yourself going to your credit card more
:05:49. > :05:50.and more because you just can't afford to live here.
:05:51. > :05:52.Everything is so expensive and rent is crazy.
:05:53. > :05:56.So I find myself, I could be running out of money by the end of the week
:05:57. > :05:58.and I turn to my credit card every week.
:05:59. > :06:01.Billy is part of a new generation on YERNS.
:06:02. > :06:03.They are more likely to own a credit card than anyone else
:06:04. > :06:07.and the majority live in London in areas like the City.
:06:08. > :06:18.They've helped Britain amass a staggering 66 billion
:06:19. > :06:23.They've helped Britain amass a staggering 66.7 billion
:06:24. > :06:28.Some of it reflects what is going on in the economy.
:06:29. > :06:31.Stagnating wages and rising cost of living.
:06:32. > :06:34.But of course if someone is building up a large amount
:06:35. > :06:36.of unsecured credit, then that might not be sustainable
:06:37. > :06:38.and they could be storing up problems for the future.
:06:39. > :06:41.One charity offering debt advice says the average person coming
:06:42. > :06:45.They believe the companies themselves should be doing more.
:06:46. > :06:48.We think that what they could be doing is increasing the very low
:06:49. > :06:50.minimum repayment levels and we think that credit card
:06:51. > :06:52.companies should be doing more about lending to people
:06:53. > :07:06.So people should only be able to borrow over a reasonable period,
:07:07. > :07:08.so it prevents short-term credit card borrowing becoming
:07:09. > :07:24.The UK cards Association said they remained committed to helping
:07:25. > :07:30.But the sheer number of apparently persistent debt --
:07:31. > :07:32.With you but the sheer number of apparently persistent dead
:07:33. > :07:34.relying on plastic just to get by is fuelling concerns
:07:35. > :07:37.that our credit culture is spiralling out of control.
:07:38. > :07:40.Does London face a tough new competitor?
:07:41. > :07:43.Well the facts that 1,000 jobs will soon move away
:07:44. > :07:49.This is the new HSBC building, they are moving 1,000 jobs
:07:50. > :07:54.It's a ?200 million investment and it will be the bank's
:07:55. > :08:02.Not surprisingly, Birmingham thinks this is a bit of a coup.
:08:03. > :08:04.They are encouraging Londoners and the global workforce
:08:05. > :08:07.from around the world to move here as much as possible.
:08:08. > :08:09.Birmingham is saying to London businesses: We've changed from how
:08:10. > :08:19.ARCHIVE: The bullring has been the Birmingham shopping centre
:08:20. > :08:24.There has now been a building and investment boom and the game
:08:25. > :08:30.changer for the City and perhaps for London, may be this.
:08:31. > :08:33.Once HS2 is built in 2026 you can get to the capital
:08:34. > :08:35.city within 46 minutes, that is a shorter length of time
:08:36. > :08:38.than going from one of the outer zones from the London Underground
:08:39. > :08:44.This office space opened in Birmingham, employing 250 people
:08:45. > :08:52.in software services but the same company has cut its space in London.
:08:53. > :08:56.When you think about the square foot per prime real estate in London
:08:57. > :08:59.it is 50% more expensive here than it is in Birmingham.
:09:00. > :09:01.Lucy is a graduate employeee but she chose not to start
:09:02. > :09:05.Rent in London is double the price, so it is about ?800.
:09:06. > :09:12.And John, who manages this bar, used to live in Finsbury Park.
:09:13. > :09:21.He left London a year ago and doesn't miss it.
:09:22. > :09:24.I found it much too hectic, even if I could afford to live there.
:09:25. > :09:26.I really like the pace of life in Birmingham.
:09:27. > :09:36.And I guess the world is not all about London.
:09:37. > :09:39.London is not losing out to other cities yet, we don't see
:09:40. > :09:51.But for some it seems Birmingham does offer a better life and soon
:09:52. > :10:13.That's it for tonight. Now I hand you over to Louise with the weather
:10:14. > :10:18.forecast. Well it will be another mild one
:10:19. > :10:23.tomorrow. Hardly a cloud in the sky to start with but this little fella
:10:24. > :10:30.could be the fly in the ointment later on in the day, a few thundery
:10:31. > :10:36.downpours are possible. We start with a clear sky. Then a few sharp
:10:37. > :10:42.downpours, the weather warnings have been issued. Some of them could be
:10:43. > :10:47.really severe indeed. 27 Celsius is likely over the north of London,
:10:48. > :10:51.that is 80 Fahrenheit and the temperatures hot and sultry. But a
:10:52. > :10:54.fresher feel into Saturday. A good deal of sunshine for the start of
:10:55. > :10:58.the weekend but a noticeable difference in the feel of things
:10:59. > :11:01.with the temperatures at about 21 Celsius. Here is the outlook and
:11:02. > :11:03.more rain to Celsius. Here is the outlook and
:11:04. > :11:13.more rain to come on Monday. Take care.
:11:14. > :11:18.Good evening a huge contrast in the look and the feel of the whether or
:11:19. > :11:23.not across England today. Lots of lovely sunshine but for
:11:24. > :11:27.Scotland and Northern Ireland, grey with outbreaks of rain, although
:11:28. > :11:32.this song thrush does not look like it is minding the rain. Here is the
:11:33. > :11:33.satellite picture. There is a swirl of