0:00:00 > 0:00:13and on BBC One we now join the BBC's news teams where you are.
0:00:13 > 0:00:14Good afternoon and welcome to BBC London News.
0:00:14 > 0:00:17I'm Sonja Jessup.
0:00:17 > 0:00:20It's almost a year since the Croydon tram crash.
0:00:20 > 0:00:22Seven people were killed when their tram came off
0:00:22 > 0:00:24the rails and overturned.
0:00:24 > 0:00:26Some of the families of those who died have told BBC
0:00:26 > 0:00:28London they feel forgotten by transport bosses.
0:00:28 > 0:00:30They've been speaking to our transport correspondent,
0:00:30 > 0:00:33Tom Edwards, ahead of a memorial service tomorrow to remember those
0:00:33 > 0:00:40who lost their lives.
0:00:40 > 0:00:50He left here at 20 to six to get on the ten to six tram at the top of
0:00:50 > 0:00:57the road, which he had done for three months. And at nine minutes
0:00:57 > 0:01:03past six, he was gone, wiped out. Marilyn lost her husband nearly a
0:01:03 > 0:01:08year ago, a builder, Philip Logan was 52. He left one morning and
0:01:08 > 0:01:14never came home. His Ashes or in the corner of the room.His last words
0:01:14 > 0:01:19to me, goodbye, love, what's for dinner tonight? I said, this is
0:01:19 > 0:01:22breakfast time, not dinner time, phoned me later. And that was it, he
0:01:22 > 0:01:28was gone.In her own words, the last year has been hell. Marilyn said she
0:01:28 > 0:01:36has had one interim payment of £15,000.Have you had help,
0:01:36 > 0:01:42assistance, from TfL? No, not at all. Initial interim payment, which
0:01:42 > 0:01:47was at the beginning of December. And nothing since then.So you feel
0:01:47 > 0:01:52like you have been forgotten about? Yes, absolutely. Her husband was one
0:01:52 > 0:01:56of the seven passengers who died when this tram overturned, speeding
0:01:56 > 0:02:03and a sharp corner nearly a year ago. 51 people were injured. For
0:02:03 > 0:02:07Marilyn, Christmas is not going to be easy.Not a sign of a Christmas
0:02:07 > 0:02:13present. And I have no money to get any. My family is excellent, they
0:02:13 > 0:02:20don't expect, but it is something I want to do. But without money, I
0:02:20 > 0:02:29can't. And it must make you feel angry. Very angry. Very, very.
0:02:29 > 0:02:33Because I should not have to struggle like this. Who knows when
0:02:33 > 0:02:42the claim might go through? You don't know. A year, two years. Have
0:02:42 > 0:02:47I got to live like this for a year or two years?The trams are run by
0:02:47 > 0:02:51Transport for London and it says it is concerned if anyone is not
0:02:51 > 0:02:55getting the support they need. Although we paid out over £1 million
0:02:55 > 0:03:01already to those affected and their dependents, if anyone feels that we
0:03:01 > 0:03:04have not dealt with their issues in the way that we should have done,
0:03:04 > 0:03:08please get directly in touch, we will respond immediately and with
0:03:08 > 0:03:12urgency to ensure those issues are tackled. We want to ensure we look
0:03:12 > 0:03:16after people properly, we think we have done so but if we have missed
0:03:16 > 0:03:20somebody and it has not quite work for individuals, then I promise you
0:03:20 > 0:03:25we will sort it out.But for Marilyn, besides she has been a
0:03:25 > 0:03:30struggle, feeling lost in a system and, until now, forgotten. -- this
0:03:30 > 0:03:32last year has been a struggle.
0:03:32 > 0:03:35It's been a difficult journey into work this morning for some
0:03:35 > 0:03:37commuters using Southern, Greater Anglia and South
0:03:37 > 0:03:38Western Railway services.
0:03:38 > 0:03:40Guards are staging a 48-hour strike, in their long-running dispute over
0:03:40 > 0:03:42driver-only operated trains.
0:03:42 > 0:03:44The Department for Transport says the independent rail regulator has
0:03:44 > 0:03:54found that the system is safe, but the RMT Union disagrees.
0:03:54 > 0:03:57The dispute has been going on almost 20 months now and cost the
0:03:57 > 0:04:01Government at least £80 million in lost revenue. And it has been a real
0:04:01 > 0:04:05poor service and continues to be a poor service. All we have ever asked
0:04:05 > 0:04:09for is the guarantee there will be a second safety critical person on the
0:04:09 > 0:04:13train, simple as that, and that is really important bearing in mind the
0:04:13 > 0:04:15important issues around accessibility for disabled people.
0:04:18 > 0:04:21Overcrowding on trains and platforms.
0:04:21 > 0:04:24The police watchdog says the police pursuit of a speeding
0:04:24 > 0:04:26car through Luton - which ended up crashing
0:04:26 > 0:04:28and killing a teenage girl - was "justified and proportionate".
0:04:28 > 0:04:30The 15 year old died in August last year,
0:04:30 > 0:04:34after the car she was in hit a speed bump at 80 miles per hour.
0:04:34 > 0:04:35The driver was jailed for eight years.
0:04:35 > 0:04:38The IPCC found the officer who carried out the pursuit
0:04:38 > 0:04:46did so in accordance with police procedure.
0:04:46 > 0:04:51Plans to build a controversial road tunnel between Greenwich and East
0:04:51 > 0:04:54London have been delayed by six months.
0:04:54 > 0:04:56The Silvertown Tunnel was backed by the Mayor, Sadiq Khan.
0:04:56 > 0:04:59But the Government says more time is needed to consider
0:04:59 > 0:05:00its impact on air quality.
0:05:00 > 0:05:02The National Infrastructure Commission's said the delay
0:05:02 > 0:05:07is "halting progress", and "leaving communities in limbo".
0:05:07 > 0:05:10Next, the story of how a one-bedroom council flat in Hemel Hempstead
0:05:10 > 0:05:12has been transformed, inspired - would you believe it?
0:05:12 > 0:05:15- by the Sistine Chapel.
0:05:15 > 0:05:18It's the work of Diana Keys, who lives there.
0:05:18 > 0:05:20She's spent 40 years painting every wall and ceiling,
0:05:20 > 0:05:22using just her fingers.
0:05:22 > 0:05:26Sarah Harris went to meet her and to take a look.
0:05:31 > 0:05:33On her way back from the art shop.
0:05:33 > 0:05:34Hello!
0:05:34 > 0:05:36From the outside, Diana Keys's one-bedroom council flat in
0:05:36 > 0:05:39Hemel Hempstead looks like all the others.
0:05:39 > 0:05:42But inside, she's been inspired by the Italian Masters to
0:05:42 > 0:05:47paint her own version of the great murals.
0:05:47 > 0:05:49After years of suffering from mental health issues, this has
0:05:49 > 0:05:52been her therapy.
0:05:52 > 0:05:54I've never seen the Sistine Chapel, but I wanted it
0:05:54 > 0:06:02to be a bit like that.
0:06:02 > 0:06:05If I haven't done anything in my life, which I haven't
0:06:05 > 0:06:07because I've been all in care and homes and everything,
0:06:07 > 0:06:10I like to think that I've left behind a piece
0:06:10 > 0:06:11of love.
0:06:11 > 0:06:15Amazingly, Diana uses only her fingers to paint and always
0:06:15 > 0:06:20listens to her favourite classical music by Bach for inspiration.
0:06:20 > 0:06:22Without any kind of training, creativity helps her live an
0:06:22 > 0:06:27independent life.
0:06:27 > 0:06:31I've just got it in me, sort of thing.
0:06:31 > 0:06:34I can't paint people, I mean, like Leonardo da Vinci painted them.
0:06:34 > 0:06:38I've just got this idea in my head.
0:06:38 > 0:06:41Few people have seen what she calls Hemel
0:06:41 > 0:06:44Hempstead's Sistine Chapel, but Diana invited in our TV camera as a
0:06:44 > 0:06:54way of keeping her artwork alive.
0:06:54 > 0:06:58When I eventually go to heaven - this is what I believe -
0:06:58 > 0:06:59the council will paint over this all magnolia.
0:06:59 > 0:07:06And all this 40 years of painting, which
0:07:06 > 0:07:08I've actually done, it'll be the end of it.
0:07:08 > 0:07:12And the reason why I want it to be shown now is because I
0:07:12 > 0:07:16like to think some of it will live on, even when I'm not here.
0:07:16 > 0:07:19It's already taken 40 years to paint, but
0:07:19 > 0:07:2370-year-old Diana will keep going until every inch of her flat is
0:07:23 > 0:07:27covered - continually inspired by her favourite music.
0:07:27 > 0:07:29It's lovely, isn't it?
0:07:29 > 0:07:35Sarah Harris, BBC London News, Hemel Hempstead.
0:07:35 > 0:07:36Let's get the weather now.
0:07:36 > 0:07:40Alina Jenkins is here.
0:07:40 > 0:07:43A dull stop this morning.
0:07:47 > 0:07:51Typical November day. Not a lot of rain, but a lot of cloud.
0:07:54 > 0:07:57By and large, the further West you are today, the better chance you
0:07:57 > 0:08:03have of seeing sunshine. Most of us this morning have been underneath
0:08:03 > 0:08:08this bank of cloud which is slowly retreating East, nibbled away from
0:08:08 > 0:08:12the West. The best here of the bright and sunny spells but further
0:08:12 > 0:08:16East, we hang the cloud. Possibly big enough to give the odd spot of
0:08:16 > 0:08:20rain, but most places dry, brightest in the West and temperatures
0:08:20 > 0:08:27struggling to get much above 9-10dC. And a chilly evening and night. The
0:08:27 > 0:08:31skies turn increasingly clear. Likely to see a frost in more rural
0:08:31 > 0:08:34spots as temperatures get close to freezing, and they rise again later
0:08:34 > 0:08:40in the night as more cloud across. I don't, they will be back to 3-4dC.
0:08:40 > 0:08:45With the cloud around tomorrow, it is a cold start tomorrow. The cloud
0:08:45 > 0:08:49big enough for rain through the morning but the day turns dry and
0:08:49 > 0:08:52brighter and more in the wave sunshine through the afternoon. That
0:08:52 > 0:08:58helps temperatures to around 11 or 12 Celsius, brighter than today. In
0:08:58 > 0:09:01the Friday, the weather fronts at South across the country. Into an
0:09:01 > 0:09:06area of low pressure. But on Friday, it tends to increase the cloud
0:09:06 > 0:09:12through the day, maybe the odd spot of rain. Rain overnight, and lots of
0:09:12 > 0:09:14sunshine but feeling cold in the wind over the weekend.
0:09:14 > 0:09:17Thank you.
0:09:17 > 0:09:17wind over the weekend. Thank you.
0:09:17 > 0:09:19Well, that's all for now.
0:09:19 > 0:09:21You can join Riz Lateef, though, at 6:30, with our evening news.
0:09:21 > 0:09:22Enjoy your afternoon.
0:09:22 > 0:09:25Bye-bye.