:00:00. > :00:10.arrives on Friday. Can't wait! That's all
:00:11. > :00:16.Hello and welcome to Look East. A new boss for our Ambulance Service `
:00:17. > :00:19.but Anthony Marsh will carry on running the West Midlands Trust as
:00:20. > :00:21.well. Tonight: can one man do both jobs?
:00:22. > :00:24.The moment this double decker flipped over in the October storms.
:00:25. > :00:26.Super Hooper: a wonder`goal for Norwich as they move five points
:00:27. > :00:43.clear of relegation. And sealed with a fish. The orphaned
:00:44. > :00:47.cubs making good progress. First tonight, a new chief executive
:00:48. > :00:50.at last for the beleaguered East of England Ambulance Service ` but we
:00:51. > :00:56.still don't know weather he's permanent. `` whether. This is the
:00:57. > :00:59.new man ` Anthony Marsh ` the chief executive of the West Midlands
:01:00. > :01:02.Ambulance Service. In April he produced a damning report into the
:01:03. > :01:05.Ambulance Service here. Latest figures show the service is still
:01:06. > :01:09.failing to meet its three main targets for response times. Mr Marsh
:01:10. > :01:29.will replace Andrew Morgan who was brought in as the interim Chief
:01:30. > :01:35.Executive a year ago. In June, a report was published linking what
:01:36. > :01:40.the trust needed to do to improve. Now the man paid that report is good
:01:41. > :01:47.to be the new Chief Executive. I know the area well. I am determined
:01:48. > :01:52.to share my ambition with the ambition of the front line staff and
:01:53. > :01:59.the managers to deliver an excellent service. The most recent NHS figures
:02:00. > :02:05.show the east of an annual in`service is still failing to meet
:02:06. > :02:07.all three key response times. It is this performance that has put the
:02:08. > :02:23.current Chief Executive under pressure. I have been an NHS for
:02:24. > :02:29.3132 years. `` 31 or 32. I have become addicted to this trust. The
:02:30. > :02:34.union says that staff need a stable management structure. It is not
:02:35. > :02:38.known if the chief executive will be permanent. They will continue to
:02:39. > :02:43.head up another service. That is something that this representative
:02:44. > :02:55.is worried about. He is coming in from the West Midlands. He can
:02:56. > :03:02.devote all of his time to us. `` can't. The east of England Ambulance
:03:03. > :03:06.Service have said they will not comment until further notice. But
:03:07. > :03:10.what does the appointment mean for patients? During his time in the
:03:11. > :03:28.West Midlands, Doctor Marsh has it is not easy running an Ambulance
:03:29. > :03:40.Service. Especially if you're in charge of two trust.
:03:41. > :03:45.Therese Coffey is the MP for Suffolk Coastal. She's long been critical of
:03:46. > :03:49.the way the Ambulance Service has been run. And I started by asking
:03:50. > :03:52.her if she thought they had the right man this time. I think they
:03:53. > :03:55.have. Anthony Marsh is a proven professional. I was impressed with
:03:56. > :04:05.his communication for the report he did earlier this year. I hope he'll
:04:06. > :04:09.be able to deliver it. If you look at his record in the West Midlands
:04:10. > :04:21.he's still failing to meet three key targets. I don't deny that not
:04:22. > :04:24.everything is perfect. But in comparison, the East of England has
:04:25. > :04:28.been way behind. In his report, he was very critical of the recruitment
:04:29. > :04:39.plans for the East of England Ambulance Service. He'll have the
:04:40. > :04:53.same problems? I think he will. I have some slight disappointment in
:04:54. > :04:56.addressing that. We can't magic paramedics out of nowhere. I'd like
:04:57. > :05:04.to see more avenues for training. We've got lots of interim people on
:05:05. > :05:08.the board. That can't be right? I don't know how the operational side
:05:09. > :05:14.will work. I'm hoping to hear more about that. But it is important to
:05:15. > :05:21.do more to ensure we have a permanent director of operations.
:05:22. > :05:27.And we need to encourage everybody to allow innovation from the bottom.
:05:28. > :05:37.That sounds to me like more upheaval. We've had enough, haven't
:05:38. > :05:43.we? I'm not sure it is. It's about having a culture that respects
:05:44. > :05:46.people. This happens on companies around the country ` where people on
:05:47. > :05:50.the factory line often have better ideas than the people at the top on
:05:51. > :05:53.how to make improvements locally. It's about ensuring we have a
:05:54. > :06:00.culture that listens and challenges. But ultimately the patient must come
:06:01. > :06:14.first. We need to keep that focus. I'm confident Dr Marsh will make
:06:15. > :06:17.that the case. Thank you. Investigators have begun taking
:06:18. > :06:20.statements from managers alleged to have fiddled cancer waiting times at
:06:21. > :06:22.Colchester Hospital. Three separate inquiries are underway over claims
:06:23. > :06:25.some managers pressured staff into changing the figures to meet
:06:26. > :06:28.government targets. These are the faces of the people who knew what
:06:29. > :06:31.was going on with cancer waiting times. Two years ago the chief
:06:32. > :06:34.executive Dr Gordon Coutts was warned about fiddling, then last
:06:35. > :06:43.year executive director Mike Baker's flawed investigation led to more
:06:44. > :06:46.allegation. He's since resigned. That inquiry was supported by
:06:47. > :06:49.another executive ` HR director Rob Bowman. He's also left the Trust.
:06:50. > :06:51.This is the manager they investigated ` associate director of
:06:52. > :06:55.cancer, Mark Jarman`Howe. He's also moved jobs. Below him, head of
:06:56. > :06:58.cancer Rachel West has been sent home on long`term leave. They're all
:06:59. > :07:07.facing questioning about what they knew or did. Last week, Mike Baker
:07:08. > :07:10.revealed to Look East that his departure was more than simply
:07:11. > :07:16.retirement. Were you part of a wider cover up? No. The things I looked at
:07:17. > :07:20.did not indicate anything had been done wrongly by the manager.
:07:21. > :07:25.Clearly, I'm not trained to undersand the impact they would have
:07:26. > :07:27.on the patients. But the transactions I looked at were
:07:28. > :07:31.actually retrospective to the treatment the patients had had. Mark
:07:32. > :07:34.Jarman`Howe, now the CEO of the St Helena Hospice, told us it wasn't
:07:35. > :07:37.appropriate to comment while investigations were ongoing. In a
:07:38. > :07:57.statement he added... Rachel West told us she wasn't
:07:58. > :08:07.interested in talking. Mr Bowman didn't want to prejudice inquiries.
:08:08. > :08:10.All investigations are ongoing. No wrongdoing has been found or
:08:11. > :08:12.admitted. The Trust says it will take disciplinary action over
:08:13. > :08:15.anything improper. Volunteer firefighters from across
:08:16. > :08:18.the country have arrived in a village in Norfolk to help with the
:08:19. > :08:23.clear up after the tidal surge ten days ago. They will be in Walcott
:08:24. > :08:26.for a week and a half and say they are already making great progress.
:08:27. > :08:34.They spent the last ten days clearing up in Walcott and there's
:08:35. > :08:37.still a lot to do. The waves struck a mile of this coastline ` battering
:08:38. > :08:40.through the sea defences and far exceeding the Environment Agency's
:08:41. > :08:43.worst case scenarios. As a result, five families are still homeless.
:08:44. > :08:47.Ten of these homes will have to be demolished. Many more are
:08:48. > :08:50.uninhabitable. Two feet of water poured through this bungalow,
:08:51. > :08:53.knocking down her garden wall, damanging her conservatories and
:08:54. > :09:01.even washing the sign from the local shop into her garden. If my bungalow
:09:02. > :09:07.could be rebuilt on faith and help... It's been incredible.
:09:08. > :09:17.Neighbours... Friends... Nothing is too much trouble. Today she wasn't
:09:18. > :09:22.alone either. Members of a charity ` made up of firefighters and Dylan
:09:23. > :09:27.the rescue dog ` were there to help. We've done everything. The coastal
:09:28. > :09:36.wall. Conservatories. Priority jobs, mainly. But then smaller ones that
:09:37. > :09:39.might make people smile. Teams of volunteers from the councils,
:09:40. > :09:43.emergency services and even the gas terminal have all chipped in.
:09:44. > :09:51.They're making 60 cups of tea to keep them going. There's a big to do
:09:52. > :09:55.list but they are getting through it. These floods have brought out
:09:56. > :09:58.the worst in people ` the tourists who come to stare and the looters
:09:59. > :10:02.who've stolen those few salvageable possessions. But they've also
:10:03. > :10:11.brought out the best. Men and women ` hundreds of miles from home `
:10:12. > :10:14.trying to make life here easier. Pauline Porter is the chair of the
:10:15. > :10:18.Parish Council in Walcott. She's been leading efforts to get the
:10:19. > :10:23.village back on its feet. Extraordinary to see all that work
:10:24. > :10:31.being done by volunteers. How long till it's all repaired? I think you
:10:32. > :10:39.should be as long as the year before everything is repealed. You're
:10:40. > :10:50.personally affected ` what are you thoughts on how defended Walcott is
:10:51. > :10:55.from the sea? `` your thoughts. We have thought for something more
:10:56. > :11:02.could be done. But as usual it is all down to finance. Do you accept
:11:03. > :11:16.that not everywhere can be saved over the years? We have to accept
:11:17. > :11:26.that. So what is morale like? How nervous if you feeling about the
:11:27. > :11:33.future? `` are you feeling? People are concentrating their efforts on
:11:34. > :11:39.the clean`up. Moving forward. How have you feel about all these people
:11:40. > :11:46.coming in from outside to help you? It is absolutely amazing. All of the
:11:47. > :11:55.guys have been brilliant. Everybody has. They just can't do enough for
:11:56. > :11:59.this. Thank you. The man who was driving a double
:12:00. > :12:02.decker when it was blown over in the October storms has been speaking
:12:03. > :12:07.about it for the first time. The bus ` which weighs 12 tonnes ` ended up
:12:08. > :12:14.on its side in a field near Hadleigh in Suffolk. David says someone must
:12:15. > :12:18.have been looking out for him on the morning he got caught in the eye of
:12:19. > :12:32.the storm. He knows it could have been much worse. I can laugh about
:12:33. > :12:38.it now but it still shakes me up. David was driving just before eight
:12:39. > :12:43.in the morning before he was hit by a huge gust of wind. It hit the bust
:12:44. > :12:53.with the force of just over three were tonnes. `` three tonnes. This
:12:54. > :12:58.field still bears the scars of the crash. Having been knocked out when
:12:59. > :13:04.the vehicle left the road, when David came to me had no clue where
:13:05. > :13:08.he was. He kept asking people who came to help about the passengers.
:13:09. > :13:21.The Rogers to on`board. He escaped CDs injury. They were absolutely
:13:22. > :13:26.brilliant. It is great to know how powerful people are in a situation
:13:27. > :13:32.like that. I am just an ordinary bus driver who had the horrible moment.
:13:33. > :13:35.David says getting behind the plug`in was not easy. Neither
:13:36. > :13:42.passing the scene of the cash for the first time. But he is glad to be
:13:43. > :13:45.back and glad to be alive. A man has admitted making a bomb
:13:46. > :13:49.threat on a plane which was forced to land at Stansted Airport. More
:13:50. > :13:59.than 200 passengers were on board the Airbus. It was due to land at
:14:00. > :14:02.Heathrow in September. The Labour leader, Ed Miliband, has
:14:03. > :14:05.promised that two councils in this region will be given special status
:14:06. > :14:09.if his party wins the next election. Basically, it would mean that
:14:10. > :14:12.Stevenage and Luton would be able to get homes built outside their own
:14:13. > :14:15.boundaries. He was intervening in a row which has seen several housing
:14:16. > :14:27.schemes delayed, because councils in the area can't agree where to put
:14:28. > :14:31.the homes. In Stevenage and lit and they are facing a very real housing
:14:32. > :14:48.crisis. Stevenage needs an extra 10,000 homes. But we are to expand
:14:49. > :14:51.has sparked a furious row. People are quite happy for people to come
:14:52. > :15:00.into town to take up employment opportunities. But what about
:15:01. > :15:06.actually living there. The Labour run areas border Hertfordshire.
:15:07. > :15:14.Apparently there is space there. That is a clean they deny. `` claim.
:15:15. > :15:18.We have to protect the vulnerable green belt. We have to ensure that
:15:19. > :15:24.any housing development is appropriate. The Labour leader
:15:25. > :15:33.believes that this is contributing to the cost of living crisis. He
:15:34. > :15:37.wants to leave `` ease the problem. He has promised that the Labour
:15:38. > :15:45.government would give Stevenage what he called a right to Google. ``
:15:46. > :15:49.grow. We are sending a clear signal today that councils that block the
:15:50. > :15:55.wishes of others cannot be allowed to do so indefinitely. If councils
:15:56. > :15:58.cannot agree to with each other on how to expand and Labour will make a
:15:59. > :16:04.decision for them. Rather than wield the state, the government is trying
:16:05. > :16:08.to play the councils. Today it has announced millions of pounds of
:16:09. > :16:15.extra funding. The minister behind this team, at the headquarters of an
:16:16. > :16:20.estate agency, says that is the way to get things moving. The government
:16:21. > :16:26.has put the number of things in place. They are trying to get things
:16:27. > :16:31.moving. We all want to see the supply increase. We want to get the
:16:32. > :16:43.market confidence going again. All of the main parties know how key and
:16:44. > :16:49.issue the says. `` this is. Andrew joins me now. Is this a big issue `
:16:50. > :16:53.councils not getting on? Authorities in our region to get on relatively
:16:54. > :16:58.well. Even those with Labour authorities involved. But Labour say
:16:59. > :17:12.there are a few places where they can get on. `` can't. But doesn't
:17:13. > :17:17.this happen already? Labour say something stick to long. Under the
:17:18. > :17:22.system, it will take much less time. One other thing that has been
:17:23. > :17:24.announced is that the developers set online for too long without
:17:25. > :17:30.developing it then it will be seized.
:17:31. > :17:33.A row over the future of Post Office buildings in the region is causing
:17:34. > :17:36.controversy. Managers want to save money by sharing premises with other
:17:37. > :17:39.shops. But of course, if the building is not yours there can be
:17:40. > :17:43.problems. In Ely, they have found themselves without a permanent home
:17:44. > :17:52.over Christmas ` so they are now selling stamps in a car park.
:17:53. > :17:57.Patience and goodwill. They are stretched to the limit at this post
:17:58. > :18:02.office in Ely. It was in a chemist but when they didn't renew the lease
:18:03. > :18:08.it was made homeless. For the foreseeable future that is in this
:18:09. > :18:14.cabin. It took 12 months to sort it out and they came up with this. It
:18:15. > :18:25.seems to be working fine. It is ridiculous. They could have rented
:18:26. > :18:28.another shop. But Post Office managers admit they do not know
:18:29. > :18:33.where or when they will find a business willing to take it on. We
:18:34. > :18:40.are actively looking for new options. This is a great opportunity
:18:41. > :18:47.for retailers in Ely to come forward and say they would like to take the
:18:48. > :18:56.post office alongside. Some people are now worried this could happen
:18:57. > :19:00.elsewhere. Here, the plan is to close this post office and move it
:19:01. > :19:05.into a shop. But not everybody is convinced that there is a good idea.
:19:06. > :19:11.You lose the experience of the staff. Most of the staff go to other
:19:12. > :19:20.offices in the area to stop you lose all of that experience. Here is
:19:21. > :19:23.where it may call. The owner says he has come under pressure to withdraw
:19:24. > :19:32.his bed to provide post office services in a shop. It was never our
:19:33. > :19:35.intention to upset anybody. We are surprised that the union have taken
:19:36. > :19:41.such action and trying to persuade people to boycott us. Some people
:19:42. > :19:45.will see these changes as downgrading the post office. Two
:19:46. > :19:52.others, it is about adaptation in order to survive.
:19:53. > :19:55.Sport now, and the weekend will be remembered for a memorable goal at
:19:56. > :19:59.Norwich, and a memorable win for Saints. Kicking off with the
:20:00. > :20:04.football, here's Tom. A win would have lifted Norwich to 10th in the
:20:05. > :20:08.Premier League but the draw against Swansea will be remembered for a
:20:09. > :20:15.very special goal. It was scored by Gary Hooper. He cost ?5 million in
:20:16. > :20:19.the summer. After an injury`hit start to his career at Carrow Road,
:20:20. > :20:22.Gary Hooper is now showing my Norwich valued him so highly.
:20:23. > :20:30.However, it was Swansea's front line that threatened first. After signing
:20:31. > :20:33.a new contract last week, City's captain Sebastien Bassong was
:20:34. > :20:36.shrugged off the ball all too easily ` Nathan Dyer took advantage. Ten
:20:37. > :20:38.minutes before half`time, the goal`scorer went off with a
:20:39. > :20:44.suspected broken ankle... Although initial x`rays today suggest he's
:20:45. > :20:47.got away with a very bad twist. It was in first half injury time that
:20:48. > :20:54.Hooper made his mark. Hooper... What an astonishing goal! 1`1 at the
:20:55. > :20:57.break. Swansea had more of the play in the second half but Norwich
:20:58. > :21:00.looked more dangerous. Michael Turner was desperately unlucky not
:21:01. > :21:04.to score with this header. With a quarter of an hour to go, Hooper `
:21:05. > :21:08.who's now scored four goals in six games ` looked like he'd got the
:21:09. > :21:10.winner. Brilliant save! It ended 1`1. A point maintains some
:21:11. > :21:14.momentum. Seven points from four games hauled Norwich five clear of
:21:15. > :21:19.the drop zone. I thought the game was there to win. In the end we got
:21:20. > :21:23.a good point and in the last two games we've done very well. It sat
:21:24. > :21:26.up nicely. I thought I'd give it a go. It looped over the keeper! I
:21:27. > :21:31.don't usually score outside the box. Usually inside. But it was a good
:21:32. > :21:37.goal and a good point. They're the special goals, when somebody can
:21:38. > :21:41.produce something from nothing. The timing was perfect ` just before
:21:42. > :21:47.half`time. The second half performance showed that we could
:21:48. > :21:50.have gone on to win it. Next up are matches against the Premier League's
:21:51. > :21:56.bottom two ` Sunderland then Fulham. More goals like this could make it a
:21:57. > :21:59.very Merry Christmas for Norwich! Opposing strategies for two of our
:22:00. > :22:03.under`pressure managers. Joe Dunne at Colchester hasn't been seen or
:22:04. > :22:05.heard since his side lost 4`0 at the weekend. He didn't do any post`match
:22:06. > :22:09.interviews. In contrast, Aidy Boothroyd ` whose Northampton side
:22:10. > :22:12.remain in the relegation zone ` has come out fighting: today saying
:22:13. > :22:18.he'll 'live or die' by his decisions and that he can't fault his players'
:22:19. > :22:21.attitude. Four wins from four. Lowestoft boxer
:22:22. > :22:24.Anthony Ogogo is now targeting a title fight next year. The Olympic
:22:25. > :22:28.bronze medallist landed some hefty blows on Saturday but was taken the
:22:29. > :22:31.full six rounds by Dan Blackwell before winning on points. Ogogo
:22:32. > :22:34.unbeaten since turning professional. In rugby, Northampton boss Jim
:22:35. > :22:37.Mallinder says they have hope after Jamie Elliott's late try secured a
:22:38. > :22:43.thrilling 18`9 win over Leinster in the Heineken Cup. Here's the table.
:22:44. > :22:46.The Irish side are still top but Saints' bouncing back wonderfully
:22:47. > :22:51.well from last week's heavy defeat. Everything to play for with two
:22:52. > :22:55.games to go. We learnt some lessons in the week. We came here very
:22:56. > :22:59.quietly determined. I think we went out there and had a really good
:23:00. > :23:03.game. We put Leinster under a lot of pressure. We're delighted to get the
:23:04. > :23:08.result. That's it. More sport on the website
:23:09. > :23:15.where you can find full reaction to all the weekend's results.
:23:16. > :23:18.Staff at the RSPCA in Norfolk say they have been overwhelmed by the
:23:19. > :23:22.generosity of the public following the rescue of orphaned seal pups.
:23:23. > :23:25.Hundreds of pups were separated from their mothers during the recent
:23:26. > :23:29.tidal surge. So far more than ?25,000 has been donated. At
:23:30. > :23:33.Eastwinch, volunteers work around the clock to keep around 100 seal
:23:34. > :23:37.pups alive ` mindful that some try to bite the hand that feeds them!
:23:38. > :23:43.Because they're just learning, some of them aren't that keen. We've got
:23:44. > :23:48.to get them used to it. We've got 49 left to do. It's a relentless rota
:23:49. > :23:52.of feeding and nursing. The cost of care for each pup is ?22 a week.
:23:53. > :23:58.After the RSPCA launched a crisis appeal, donations flooded in. More
:23:59. > :24:04.than ?25,000 has been raised. I'm stunned by the public response. It's
:24:05. > :24:09.been incredible. Huge donations. A lady drove from Northampton with a
:24:10. > :24:13.fridge! Incredible. Really kind. ?25,000 is a lot of money, but to
:24:14. > :24:17.put it in context that would pay for the seals in this sanctuary for the
:24:18. > :24:22.next 11 weeks. To get them back to full health will take up to five
:24:23. > :24:26.months. This is a vulnerable time of year for seals as hundreds come onto
:24:27. > :24:31.our beaches to pup and look after their young. In the tidal surge ten
:24:32. > :24:35.days ago, hundreds of pups were swept into the sea and separated
:24:36. > :24:46.from their mothers. Every day, more like this one are brought in. We're
:24:47. > :24:49.in for the long haul. We've got so many pups in. But the staff are
:24:50. > :24:54.coping wonderfully. We've lost three but the rest are looking much, much
:24:55. > :24:57.better. As we head into mid`winter, prayers here are that the weather
:24:58. > :25:07.will be more forgiving for the seals who can't come in from the cold.
:25:08. > :25:26.Very cute! Now for the weather. The weather
:25:27. > :25:31.front is going to start feeding and more rain. Over the next few hours,
:25:32. > :25:38.some of it could be on the heavy side. During the second half of the
:25:39. > :25:44.night, it goes over to the east. Overnight it will be around four or
:25:45. > :25:53.six Celsius. We could see lows of two of the Celsius. `` or three.
:25:54. > :26:00.Perhaps some patchy mist fog. Tomorrow we have this weather front
:26:01. > :26:07.in the south`east. It could push back some thicker cloud. It looks
:26:08. > :26:11.like a dry start to the day. Perhaps some overnight mist and fog slowed
:26:12. > :26:14.to clear. It should be fine and dry everywhere. Some brightness and
:26:15. > :26:24.sunshine coming through. The best in the North. Temperatures tomorrow are
:26:25. > :26:29.closer to average. Seven Celsius. We hold onto the light winds. Through
:26:30. > :26:32.the afternoon and evening, the weather front were pushed back some
:26:33. > :26:43.cloud. Mainly laid rain and drizzle. Very patchy. As we head into the
:26:44. > :26:46.next few days, it will be largely fine and dry on Tuesday and then
:26:47. > :26:51.some patchy rain later. Wednesday should be largely fine and dry with
:26:52. > :26:58.some spells of sunshine. Increasing cloud. After dark we should see some
:26:59. > :27:06.rain pushing his thoughts. It could be heavy. Gusting winds. All of that
:27:07. > :27:11.should be out of the way by Thursday. Still quite a blustery day
:27:12. > :27:19.but largely fine and dry. Some spells of sunshine. Small chance of
:27:20. > :27:23.isolated showers. Friday is a repeat performance on Wednesday. Largely
:27:24. > :27:34.dry. Clouds increasing. Rain expected after dark. It could be
:27:35. > :27:36.accompanied by quite blustery winds. Perhaps some frost and more
:27:37. > :27:40.sheltered spot. Thank you. Goodbye.