:00:00. > :00:07.Hello and welcome to Look East with Amelia and me.
:00:08. > :00:11.The headlines from Essex, Suffolk and Norfolk: Mental health services
:00:12. > :00:18.in turmoil tonight as the Trust which cares for vulnerable adults
:00:19. > :00:23.faces a split. It's a summer to remember for the
:00:24. > :00:26.region's busy lifeboat crews. Mounting frustration on the county
:00:27. > :00:32.border as this road remains under flood water.
:00:33. > :00:34.And it's back to the day job for the Queen in Norfolk today as
:00:35. > :00:48.controversy erupts over her household finances.
:00:49. > :00:51.Hello. The troubled mental health service
:00:52. > :00:54.which covers Norfolk and Suffolk insisted today that clients would be
:00:55. > :00:57.safe despite an upheaval in the organisation. 1,600 vulnerable
:00:58. > :01:07.adults are to have part of their care switched from the NHS to
:01:08. > :01:09.Norfolk county council: So how did it come to this?
:01:10. > :01:13.Social care for adults aged between 18 to 65 suffering from mental
:01:14. > :01:17.health issues was run by the County Council until six years ago when it
:01:18. > :01:22.was taken over by the Norfolk Waveney Mental Health Trust. Four
:01:23. > :01:25.years later it changed again. This time joining forces with Suffolk to
:01:26. > :01:30.form the Norfolk and Suffolk NHS Foundation Trust with an annual
:01:31. > :01:35.budget of ?220 million. But almost immediately there were problems.
:01:36. > :01:41.Savings of ?40 million were needed over four years. Jobs beds and
:01:42. > :01:45.services have all been cut. Yesterday. Norfolk County Council
:01:46. > :01:50.decided to pull the plug on the contract for social care a contract
:01:51. > :01:53.worth ?4 million a year. And so we come full circle with the council
:01:54. > :02:03.running the service again from September. The details from our
:02:04. > :02:07.chief reporter Kim Riley. 19`year`old student told from
:02:08. > :02:11.Norwich was diagnosed two years ago with a major depressive disorder. He
:02:12. > :02:18.has made four attempts on his life. There are periods of absolute, as
:02:19. > :02:24.Churchill said, a black dog follows me around. I am slower physically, I
:02:25. > :02:27.can't think straight, and the whole world is dark. There are other
:02:28. > :02:35.periods like now when everything is relatively OK. There are still some
:02:36. > :02:39.problems, and the never go away, I have lots of them before that. And
:02:40. > :02:44.eventually, hopefully, I will make a full recovery. Do you think you are
:02:45. > :02:48.getting the support you need and what difference do you think these
:02:49. > :02:52.changes made to make? You'll make the individual members of staff are
:02:53. > :02:54.fantastic, they have never put a foot wrong. I do not think the
:02:55. > :03:01.changes will make much difference, that is mostly because as far as I
:03:02. > :03:05.am aware there will be no increase in funding. I do not feel my son is
:03:06. > :03:10.cared about enough, he is an individual, a very sick individual
:03:11. > :03:15.and I do not think that the quality of care reflects how sick he really
:03:16. > :03:18.is. The union Unison says its members at the trust have already
:03:19. > :03:22.been through a radical restructuring. We are there at the
:03:23. > :03:29.sharp end trying to provide care, we have had 40% shot that Mac cuts to
:03:30. > :03:35.the staff. There are beds, cuts to match. They are not happy at all it
:03:36. > :03:38.is a real dilemma for them were two good patients. We are very committed
:03:39. > :03:43.to making sure the people who need health and social care services
:03:44. > :03:47.continue to get those in a way that is indicated. The difference will be
:03:48. > :03:51.that we will have specialist social workers and specialist social care
:03:52. > :03:56.workers who are really well supported to deliver a new model
:03:57. > :04:00.social care. Tom is studying for an open University degree, living in a
:04:01. > :04:04.student house and for the moment enjoying good health. He and his
:04:05. > :04:07.mother both feel that in cash strapped times those with a mental
:04:08. > :04:10.illness too often pay the price. Gary Page is the chair of the
:04:11. > :04:14.Norfolk and Suffolk NHS Foundation Trust. Earlier I put it to him that
:04:15. > :04:23.major improvements had failed to be made. So what had gone wrong? We
:04:24. > :04:26.undertake a review of the service with the county council earlier in
:04:27. > :04:33.this year, the key thing is that we deliver the service that the people
:04:34. > :04:38.of Norfolk deserve and expect. They give you an ultimatum, didn't they?
:04:39. > :04:42.It wasn't an ultimatum, it was, how can we make this service efficient?
:04:43. > :04:47.The world of social care has changed dramatically since the service came
:04:48. > :04:50.to the trust five years ago. When I talk to service users in Norfolk I
:04:51. > :04:55.consistently hear that it takes too long for them to get their personal
:04:56. > :04:57.budgets. That is not acceptable for the Council or I was so by
:04:58. > :05:01.redesigning the service in this way we hope to be able to deliver a
:05:02. > :05:08.battle service with the county council. You so matter of fact about
:05:09. > :05:12.this, we are talking about a ?4 million contract that has been taken
:05:13. > :05:15.away. The important thing for me is not the size of the contract it is
:05:16. > :05:20.that people get the service they need. We think these changes will of
:05:21. > :05:23.that. This is not out of kilter with what is happening elsewhere in the
:05:24. > :05:28.country. You talked about what you're concerned about, the 1600 or
:05:29. > :05:35.so people many of them vulnerable that you support. Do you feel you
:05:36. > :05:37.have failed these people? I think have not been getting the service
:05:38. > :05:41.they need. It has not been efficient, and have not been getting
:05:42. > :05:49.personal budgets agreed as quickly as we should have. I got `` why not?
:05:50. > :05:54.You should have. We have done the sensible thing which is to look at
:05:55. > :05:59.the service and redesign it in a way that will give personal budgets more
:06:00. > :06:01.quickly for the users. There will be concerned from the people you
:06:02. > :06:07.support and their families that swapping things over will just lead
:06:08. > :06:10.to more change and more instability, or confusion in the service that
:06:11. > :06:16.does not provide the support they need. What guarantee can you give
:06:17. > :06:19.them that this will not be the case? The council have said that the trust
:06:20. > :06:24.have said that weakening committed to an integrated service, that means
:06:25. > :06:30.people call located in the same building and joined up. What we need
:06:31. > :06:33.to do is make sure that the processes behind this are efficient
:06:34. > :06:37.and delivering a service people need. That is what this is designed
:06:38. > :06:43.to do. Is this about saving money? County council is cheaper? This is
:06:44. > :06:46.not about money it is about delivering the best service we can
:06:47. > :06:51.win in the financial constraints that the council had trust have. You
:06:52. > :06:55.must save ?40 million over the next four years, the council must make an
:06:56. > :07:01.awful lot of savings, too, and quite often it is mental health that falls
:07:02. > :07:05.short. This is not about saving money, if you read what is being
:07:06. > :07:07.said here, this is not being announced as a money`saving
:07:08. > :07:10.initiatives. This is about delivering a more efficient service.
:07:11. > :07:13.Thank you very much. Still with health care, the Interim
:07:14. > :07:17.Chairman of the East of England Ambulance Service has resigned. Dr
:07:18. > :07:20.Geoffrey Harris took up the position last summer. In July the entire
:07:21. > :07:23.board of the Trust resigned following serious concerns about the
:07:24. > :07:28.way the service was being run. The process to appoint a new chairman
:07:29. > :07:31.has already started. The region's lifeboat service has
:07:32. > :07:34.reported another busy year with some spectacular rescue missions off the
:07:35. > :07:37.East Anglian coast The biggest exercise was the response to a
:07:38. > :07:55.charity swim off Southwold, which saw dozens of lives saved. This was
:07:56. > :07:59.last September, the sisters are clothing `` clinging to a marker,
:08:00. > :08:04.cut out by rising tides. One of the crew on this hovercraft was over the
:08:05. > :08:06.seeds to get one of them as his colleagues prepared to bring the
:08:07. > :08:13.other two in. You can hear their cries. This was Southwold last
:08:14. > :08:19.summer when more than 80 people got into trouble during a charity swim.
:08:20. > :08:24.For lifeboats were involved in the rescue, one of the biggest of the
:08:25. > :08:28.year. The organiser in the `` admitted that starting the event was
:08:29. > :08:32.a mistake. The decision to go ahead with it at the stage we did was
:08:33. > :08:36.inevitably the wrong one, given the circumstances that then started to
:08:37. > :08:40.evolve. And take this a wonderful thing but that rescue and scores of
:08:41. > :08:44.others which took place last year along the coast showed yet again the
:08:45. > :08:48.critical role of the RNLI. It has been a steady year followers despite
:08:49. > :08:52.the good weather and the reason for that is the positive coastal safety
:08:53. > :08:55.messages we have been getting out to our lifeboat stations and
:08:56. > :09:00.lifeguards. The lifeguards have helped over 10,000 people across the
:09:01. > :09:04.beaches with over 1 million people having visited. Cromer is one of the
:09:05. > :09:09.spots where RNLI lifeguards help keep people safe. It was here last
:09:10. > :09:16.August that one of them saved a young boy, who was called in a
:09:17. > :09:19.redcurrant. The lifeguards work with lifeboat crews, all highly trained
:09:20. > :09:24.and committed and from all walks of life. You have teachers, managers of
:09:25. > :09:31.shops, electricians, plumbers. And gardeners. And it is just anything,
:09:32. > :09:35.if anyone is able to come down and put some time saved during the week
:09:36. > :09:38.we will train them up to the coming lifeboat man. This coastline
:09:39. > :09:42.marketed like never before is drawing in more people than ever
:09:43. > :09:47.before. It is beautiful, that it can be treated as, too. As another
:09:48. > :09:57.invasion looms the RNLI teams will be ready and waiting.
:09:58. > :10:00.People living in the fenland village of Welney in Norfolk say they have
:10:01. > :10:03.been effectively cut off from Cambridgeshire for weeks because of
:10:04. > :10:06.flooding. The A1101 floods regularly There are plans to install new
:10:07. > :10:14.warning equipment. But the work has been delayed because of the
:10:15. > :10:17.water`logged conditions. Taking a chance on the flooded well the wash
:10:18. > :10:24.Road, this driver avoided the 25 mile diversion but could have gotten
:10:25. > :10:29.stuck. This is the 81101 which runs through the mature in Norfolk. It is
:10:30. > :10:33.frequently flooded and when it is closed it means fewer customers for
:10:34. > :10:36.this part. It is very difficult, we have half of the village living on
:10:37. > :10:40.the other side of this suspension bridge, with young children there
:10:41. > :10:44.are people commuting. It is a long way to commute and its discourages
:10:45. > :10:49.younger working age people from moving into the village as well. All
:10:50. > :10:54.four posts tell drivers how deep the water is, but only once they are in
:10:55. > :10:58.it. The electronic signs are ready but cannot be installed until the
:10:59. > :11:02.water is gone. It is clear that the road is flooded, but even in the
:11:03. > :11:07.past hour well we have been here at least a dozen drivers have gone
:11:08. > :11:11.through it. What the county council is hoping is that the new digital
:11:12. > :11:16.signs telling drivers how deep the water is will discourage them from
:11:17. > :11:19.chancing it and cut the number who get stranded. What this does is it
:11:20. > :11:23.acts very much like one of those measuring posts not rather than
:11:24. > :11:26.having to wait till you get to the deepest part of the water coverage
:11:27. > :11:32.to discover the depth the information will be available when
:11:33. > :11:36.drivers can make their decision, do I feel comfortable carrying on using
:11:37. > :11:42.this road orders now the time to time around and make other
:11:43. > :11:47.arrangements? So far this winter the road has flooded and been closed on
:11:48. > :11:52.45 days, each council is buying the new signs, Norfolk puts the cost of
:11:53. > :11:55.theirs at ?26,000. It would stop the flooding, but drivers will have a
:11:56. > :12:12.better idea of what they're getting themselves into. Still to come, we
:12:13. > :12:15.see the Queen on royal duties near Sandringham. And we are live at
:12:16. > :12:24.Carrow Road as the new league stars aim to kick racism into the long
:12:25. > :12:27.grass. Higher student fees and the cost of
:12:28. > :12:31.living means times are tough for many students in the region. But
:12:32. > :12:34.today a special offer from Essex University. They are cutting the
:12:35. > :12:36.cost of a post graduate degree by 25%.
:12:37. > :12:39.The discount is worth between ?1000 and ?4,000 and is being offered to
:12:40. > :12:42.students from Essex to mark the university's 50th year. We have 11
:12:43. > :12:48.higher education institutions offering postgraduate degrees here
:12:49. > :13:01.in the east. And last year there were 5,750 students knuckling down
:13:02. > :13:05.to their first year. It has been an eventful 50 years at Essex
:13:06. > :13:10.University. Back in the 1960s student riots given the reputation
:13:11. > :13:15.as a hotbed of radicalism. They miss visitors have included Nelson
:13:16. > :13:21.Mandela. How has your visit been? Back in the early days, a public
:13:22. > :13:25.appeal for money to make the plan is a reality raised ?1 million, so to
:13:26. > :13:31.mark the University's 50th birthday, and to repay that generosity, the
:13:32. > :13:37.University is offering county of Essex scholarships. Students born
:13:38. > :13:41.living are educated in Essex to start a postgraduate research or
:13:42. > :13:48.Masters degree this October will get 25% of the fees. And the university
:13:49. > :13:53.says that could be worth to ?4000. The Deputy Vice Chancellor explained
:13:54. > :13:56.why they should consider it. Thick new things, be brave, go to the edge
:13:57. > :14:01.of knowledge is, invent things, and at the end of it, have an additional
:14:02. > :14:06.qualification to an undergraduate degree that we would hope set people
:14:07. > :14:11.up very well in their careers in the future. This offer is not just for
:14:12. > :14:15.twentysomethings, it is open to everyone? Is open to everyone. 50th
:14:16. > :14:20.anniversary scholarships are something we wish to get back to the
:14:21. > :14:23.people of Essex. And for current post that explained why they thought
:14:24. > :14:27.further study was worth it. You need to put yourself a level above
:14:28. > :14:31.everyone else, a lot of people nowadays are going to university,
:14:32. > :14:37.doing degrees, and the job market is really tough. Is no barrier of age
:14:38. > :14:40.to be able to do this, in some cases it is an advantage because you have
:14:41. > :14:44.a sort of greater depth of experience from what you have done
:14:45. > :14:47.previously. If you enjoy studying there is always more to learn,
:14:48. > :14:52.always more that you can get from university. As they can get local
:14:53. > :14:56.people in doing research I think that must be a good thing. And with
:14:57. > :15:00.the campers still expanding the university hopes that the next 50
:15:01. > :15:05.years will be as ground`breaking as the first. In sport, some of
:15:06. > :15:08.tonight's football fixtures have fallen victim to the wet weather.
:15:09. > :15:13.But the Premier League match at Norwich goes ahead.
:15:14. > :15:16.The visitors are Newcastle United and the club is using the game to
:15:17. > :15:25.highlight the campaign against racism. Tom Williams is at Carrow
:15:26. > :15:33.Road now. Welcome to Carrow Road. The fighter
:15:34. > :15:39.football against a scuba nation is high on the agenda. Both sets of
:15:40. > :15:44.players will be winning one of these T`shirts. The managers will wear a
:15:45. > :15:48.badge and the is also a supplement in the programme highlighting the
:15:49. > :15:55.work of Kick It Out in campaigning in the last 20 years. There was a
:15:56. > :16:01.word beginning with the letter and that some football fans used to
:16:02. > :16:07.shout at me. There was a world beginning `` word beginning with B
:16:08. > :16:16.some fans used to shout at me. They do not do this any more. Each
:16:17. > :16:20.Premier club uses one game per season to highlight the Kick It Out
:16:21. > :16:29.antiracism campaign. This manager has faced racial abuse. The strides
:16:30. > :16:33.that we have made in the 20 years since Kick It Out have been involved
:16:34. > :16:39.have been incredible. We must applaud them and also show racism
:16:40. > :16:46.the red card and other campaigns have worked very hard. But racism
:16:47. > :16:56.still contains football in this anti`Semitic gesture has and hemp a
:16:57. > :17:05.ban. Stan Collymore has faced a barrage of abuse on Twitter. I have
:17:06. > :17:18.had bananas thrown at me and they think that if they threw the colour
:17:19. > :17:24.at me they could put me off. Norwich midfielder Nathan Redmond is an
:17:25. > :17:33.ambassador for the scheme and believes other players have a
:17:34. > :17:35.responsibility to stamp it out. We must set a good example to younger
:17:36. > :17:44.players and everyone who watches football stop this is a chance to
:17:45. > :17:54.turn around Norwich City boss might season and to highlight a fight that
:17:55. > :17:57.is bigger than football. A spokesman from the club said that Kick It Out
:17:58. > :18:02.is not just geared towards football's fight against racism but
:18:03. > :18:08.also against all forms of discrimination in the game. Kick It
:18:09. > :18:15.Out was set up during your time here at Norwich. Have you noticed much
:18:16. > :18:21.change? I think the game has evolved and besiegers are in place to pull
:18:22. > :18:24.out these people who break the rules. I think the game is a lot
:18:25. > :18:33.nicer place to watch football melodies. We are surviving on a
:18:34. > :18:40.match by match basis until victory against Hull. Has that bought some
:18:41. > :18:44.time now? Norwich are a team where if they survive in the Premier
:18:45. > :18:48.League and have a good season, the league is extremely tight and one
:18:49. > :18:53.when the movie up three or four places and that is what the bottom
:18:54. > :18:59.half of the Premier League will face for the rest of the season. It is a
:19:00. > :19:03.very tough league and I would like to see people stick with the manager
:19:04. > :19:11.and keep buying them for the rest of the season. With a win tonight, they
:19:12. > :19:14.can go into the top half? There are five points covering ten places in
:19:15. > :19:19.the bottom half of the table which is crazy. I do not remember it being
:19:20. > :19:25.like this before. A win tonight is highly possible and they could move
:19:26. > :19:31.up into the top half of the table. Thank you for joining us. There is a
:19:32. > :19:49.full programme of matches tonight but some of them have been put paid
:19:50. > :20:08.to buy the weather. These of the matches that are off. There is
:20:09. > :20:12.coverage of all the matches that have survived the weather on your
:20:13. > :20:15.local BBC Radio station and will bring you all the results are
:20:16. > :20:19.normally the bulletin. The Queen has been getting advice
:20:20. > :20:23.from some MPs today. They said Her Majesty should tighten her belt and
:20:24. > :20:26.find new ways of making more money from the Royal palaces.
:20:27. > :20:34.The Queen herself was in Norfolk doing her day job and opening a new
:20:35. > :20:37.village hall. In a moment we'll hear from one MP who wants to see a bit
:20:38. > :20:43.of thriftiness at Buckingham Palace. That's after this report from Dawn
:20:44. > :20:47.Gerber. The Queen paid a special visit to a
:20:48. > :20:56.village on the North Norfolk coast. She was here to open the new village
:20:57. > :21:00.hall in Thornham. This is the first time we have seen the Queen. She
:21:01. > :21:06.asked me what I thought of the hole and I said it was brilliant. It is a
:21:07. > :21:12.village of only 400 people saw the Centre plays a big role in bringing
:21:13. > :21:24.the community together. There was a great bars in the hall `` bars and
:21:25. > :21:31.we are just starting up live theatre and have been very well supported
:21:32. > :21:45.indeed. Only a select few were lucky enough to see hello to the Queen in
:21:46. > :21:52.person . She said it was a lovely hall and we had an activity area for
:21:53. > :21:58.games. This visit coincides with MPs calling for the Royals to make more
:21:59. > :22:10.savings. They say at least 50 million pounds is required to
:22:11. > :22:17.upgrade while properties. It should be a mixture of their own money and
:22:18. > :22:26.the money of the taxpayer. What they bring to the country in terms of
:22:27. > :22:30.tourists and attractions is what makes Britain individual and great
:22:31. > :22:36.so I have no problem with my tax contribution. So there is still
:22:37. > :22:40.great support for the Queen on the public and here in Thornham the
:22:41. > :22:46.visit today will be on the all remember.
:22:47. > :22:49.So who is it saying the Royal Household needs to make some
:22:50. > :22:54.changes? It's the Commons Public Accounts Committee. Richard Bacon,
:22:55. > :23:04.the MP for South Norfolk, is one of its members. Do you think the Queen
:23:05. > :23:09.is to tighten her belt? It was a special year the year before last
:23:10. > :23:15.with a diamond jubilee which is why the expenditure was higher and we
:23:16. > :23:18.see this should make efforts to restore that position because the
:23:19. > :23:28.reserves have fallen very low. I have been some changes in the way
:23:29. > :23:32.that the Royal family grant is provided and I think they did not
:23:33. > :23:39.think that maintenance was worth assessing and I think a lot of
:23:40. > :23:52.people feel that we have Mark Willis `` marvellous heritage places and
:23:53. > :23:58.they are worth restoring. Some of the income that is provided for that
:23:59. > :24:07.should come from visitor numbers. Have you looked around Buckingham
:24:08. > :24:14.Palace to see how bad it is? I visited Buckingham Palace and
:24:15. > :24:31.Washington in a matter of a few weeks. The White House is much
:24:32. > :24:36.martyr. Visitor numbers have gone up and the Houses of Parliament have
:24:37. > :24:49.800,000 visitors and the Tower of London 2.4 million. Buckingham
:24:50. > :24:52.Palace is now open 78 days per year. I did not realise you were
:24:53. > :24:59.name`dropping about where you have been. It was some years ago but
:25:00. > :25:03.there is no doubt that if we to pay for this in these tight times you do
:25:04. > :25:08.not want to do it cheap and shoddy job on important national building.
:25:09. > :25:20.Visitor income is one way to do that.
:25:21. > :25:31.Winds from the East will come on in the next few days. A large area of
:25:32. > :25:36.low pressure is coming across the British Isles which means we have
:25:37. > :25:39.had showers today which have formed together to give heavy downpours,
:25:40. > :25:44.particularly over the last hour of sole in the eastern half of Suffolk
:25:45. > :25:48.and Essex. Through this evening and overnight these showers will
:25:49. > :25:53.continue and the potential is there for these to be quite heavy. I will
:25:54. > :25:58.be a lot of cloud around and temperatures will not fall to
:25:59. > :26:03.below. Most places will not have frost tonight. Tomorrow morning
:26:04. > :26:10.there will be showery rain the first thing and maybe just some snow.
:26:11. > :26:14.There will be nothing expected to settle and as we go through the day,
:26:15. > :26:21.that easterly wind will strengthen which will make things feel quite
:26:22. > :26:26.raw. Temperatures will be around six degrees but factor in the wind and
:26:27. > :26:33.it will feel quite chilly. Tomorrow night, the potential is there for
:26:34. > :26:37.cold temperatures. Looking ahead, we keep that easterly wind for Thursday
:26:38. > :26:44.which will be a very cold day. But look what is coming. A large area of
:26:45. > :26:48.low pressure from off the Atlantic which will bring a smile that but
:26:49. > :26:55.wet and windy conditions. That rainfall will not be welcome at all.
:26:56. > :26:59.For the next couple of days, expect things to feel colder. Thursday
:27:00. > :27:04.looks dry but it will be quite cloudy and temperatures may not get
:27:05. > :27:10.over four degrees. There is potential for some showers but these
:27:11. > :27:19.may well be wintry in places but nothing expected to settle. Any
:27:20. > :27:25.showers will be likely to be rain. There is a risk of frost but then in
:27:26. > :27:29.comes the mole which brings us heavy rain for Friday and Friday night.
:27:30. > :27:31.Wind speeds will pick up from the south that it will be largely dry as
:27:32. > :27:33.we start the weekend.