:00:00. > :00:10.That's all from the BBC News at Six. It's goodbye from me.
:00:11. > :00:15.Anglia Ruskin University in the firing line over the high number
:00:16. > :00:19.Paying tribute to a giant of the haulage industry.
:00:20. > :00:20.Fakenham says goodbye to Jack Richards.
:00:21. > :00:23.Great charisma, great drive, great energy.
:00:24. > :00:27.Paramedics say too many drivers do nothing at all
:00:28. > :00:31.when they see an ambulance with the blue lights flashing.
:00:32. > :00:34.And as we get ready for the World Cup,
:00:35. > :01:00.First tonight, new figures obtained by the BBC show
:01:01. > :01:02.that more people complain about Anglia Ruskin University than
:01:03. > :01:06.The figures show that the number of complaints is rising year
:01:07. > :01:09.on year at universities right across the country.
:01:10. > :01:12.But the focus is on Anglia Ruskin and its campuses in Chelmsford,
:01:13. > :01:15.The survey showed it had 992 complaints and appeals
:01:16. > :01:29.Tonight, the university insisted it had nothing to apologise for.
:01:30. > :01:32.It said the overwhelming majority of the complaints were actually appeals
:01:33. > :01:34.against marks for coursework. Here's our chief reporter Kim Riley.
:01:35. > :01:42.A zero skin has more than 3000 students on its sites. 195
:01:43. > :01:48.universities across the UK responded to a Freedom of Information
:01:49. > :01:58.requests. For complaints and appeals, the University topped the
:01:59. > :02:05.league. Today, I came back to tell people to tell the public.
:02:06. > :02:13.International business strategy student Fiona parked took to YouTube
:02:14. > :02:15.to register a complaint about teaching standards at Anglia Ruskin.
:02:16. > :02:21.It is very what I expected, and at the same
:02:22. > :02:32.time, it is so frustrating, because then we try to talk to people, the
:02:33. > :02:37.staff and the faculty, it seems to have no power to do anything or make
:02:38. > :02:43.any changes. Fiona posted comments from other dissatisfied students. I
:02:44. > :02:47.wouldn't recommend people paid for it. If it was free, I would
:02:48. > :02:55.recommend it, but to pay for university says only a tiny fraction
:02:56. > :03:07.of his 992 total are genuine appeals. The vast majority of those
:03:08. > :03:16.students who have submitted late perform well in their assessment
:03:17. > :03:25.tasks. Students a chance placements. I have heard about some
:03:26. > :03:32.other students the Law school, and I thought that
:03:33. > :03:39.teachers are really great. six years, and suddenly, this result
:03:40. > :03:43.contradict been boasting about, and my own
:03:44. > :03:48.personal experiences. latest criticism, the university
:03:49. > :03:50.says it is paying the price for a mitigation and appeals process that
:03:51. > :03:52.is generous to its students. Dan Lever is the founder of
:03:53. > :03:55.Student Hut, a website that helps students choose the right college
:03:56. > :03:57.and the right course. And earlier today,
:03:58. > :04:00.I asked him whether he thought the number of complaints was rising
:04:01. > :04:03.because tuition fees now cost thousands of pounds a year
:04:04. > :04:13.and people want value for money. Well, of course, going to university
:04:14. > :04:18.now is a very serious investment. Jewish and these of ?9,000 per year,
:04:19. > :04:23.and students will be in death come. They are taking a decision
:04:24. > :04:27.more seriously than a result, they will expect high
:04:28. > :04:31.standards in terms of academic support and things like
:04:32. > :04:35.teaching as well. Anglia the vast majority of these were
:04:36. > :04:40.appeals, be a lot of unhappy people. That is
:04:41. > :04:46.right, so it slightly ties up with some
:04:47. > :04:50.research we did recently. In a survey of over 3400 students,
:04:51. > :04:54.asked them what them in complaints were. Nearly 20% of students
:04:55. > :04:57.nationally at the complain that teaching standards were poor,
:04:58. > :05:02.is quite worrying, because something clearly needs to be done about that.
:05:03. > :05:08.In particular, at Anglia Ruskin, that figure was quite significantly
:05:09. > :05:11.higher 38%. What other things you finding the students complain about?
:05:12. > :05:15.Things such as not enough contact hours, so not enough time in
:05:16. > :05:19.lectures, tutorials and seminars. 29% of respondents had that
:05:20. > :05:24.particular complaint. We also have 30% saying that there's not enough
:05:25. > :05:28.emphasis on gaining real world experience. A couple of other
:05:29. > :05:31.complaints were things like courses being poorly organised, lectures
:05:32. > :05:38.clashing, and cancelled lectures. That has been a big one this year
:05:39. > :05:42.due to strike action. Do you feel that students know enough about
:05:43. > :05:46.their courses before they actually start? Because they are more
:05:47. > :05:48.to be disappointed if they haven't done their research before they go.
:05:49. > :05:51.Exactly. I would always urged prospective students and parents to
:05:52. > :05:55.really take that decision, all whether to go to university in
:05:56. > :05:59.the first phase, but everybody. If you do decide to go,
:06:00. > :06:04.it is signing up for. There are a number
:06:05. > :06:11.of ways you will be assessed and thought,
:06:12. > :06:19.and argue with that. You can see what
:06:20. > :06:25.previous student said about their and use that to make more informed
:06:26. > :06:28.decisions. Thank you very much. There were no figures available
:06:29. > :06:33.for University Campus Suffolk or And that complaints survey was
:06:34. > :06:37.carried out by the BBC's File You can hear their report on
:06:38. > :06:47.BBC Radio 4 at 8 o'clock tonight. We would love to hear what you
:06:48. > :06:49.think, and you can get in touch by Facebook, Twitter
:06:50. > :06:50.For the first time in its history, the leader of Southend Council is
:06:51. > :06:52.In the local elections last month, the Conservatives lost power.
:06:53. > :06:55.Now, after weeks of haggling, the independents have agreed to
:06:56. > :07:03.work with Labour and the Lib Dems to take control.
:07:04. > :07:10.The winds of change are blowing in Southend. Two weeks after an
:07:11. > :07:14.election which saw the Conservatives lose their majority on the council,
:07:15. > :07:18.they have now also lost power. Posted by a coalition led by a group
:07:19. > :07:24.of independent councillors, with support from Labour and the Liberal
:07:25. > :07:28.Democrats. The deal they have agreed here in Southend is an extremely
:07:29. > :07:33.rare one in British politics. This would be one of a tiny handful of
:07:34. > :07:36.councils where the independents are the biggest group on an
:07:37. > :07:41.administration, and where the council is led by an independent
:07:42. > :07:49.councillor. The question is, with so many disparate voices forming part
:07:50. > :07:55.of the coalition, can it work? The man who will sit in the leader's
:07:56. > :08:01.chair when the new council meets on Thursday recognises that he has got
:08:02. > :08:07.his work cut out. I am there to facilitate between the three groups.
:08:08. > :08:12.I'm not there to lead, so it is up to them. If they want to make it
:08:13. > :08:15.work, they will. If they won't tear it apart, they will, but they have
:08:16. > :08:21.to think of the consequences doing that for the town, residents,
:08:22. > :08:23.and the officers we have to make sure this is a stable
:08:24. > :08:27.administration. The Conservatives have had a majority here since the
:08:28. > :08:31.turn`of`the`century. They now have to adjust to being in opposition. If
:08:32. > :08:37.they are doing the right things but town, that is what we always strive
:08:38. > :08:42.to do. We will be supporting to make sure we get the
:08:43. > :08:49.town and residents, and if that is the case,
:08:50. > :08:56.that, but if we think they are doing the wrong things, then we will
:08:57. > :08:59.administration's first task will be to prove that this coalition is a
:09:00. > :09:00.Hundreds of people have lined the streets of
:09:01. > :09:01.Fakenham to pay their respects to the Norfolk haulier Jack Richards.
:09:02. > :09:03.His company's distinctive yellow and red lorries were
:09:04. > :09:07.And today his coffin was carried through the
:09:08. > :09:26.A sendoff for a special boss, liked and respected by so many. Jack
:09:27. > :09:31.Richards died aged 90 after a period of ill health. He established Jack
:09:32. > :09:38.Richards and son, a haulage company, in 1956, which now employs more than
:09:39. > :09:41.200 local people. Jack was an exceptional man, great charisma,
:09:42. > :09:49.great drive, great energy throughout the whole of his life. Sadly, I only
:09:50. > :09:51.knew him when he was in his 80s, but even then, an exceptional
:09:52. > :09:57.individual. He really wanted to create success, not only for himself
:09:58. > :10:03.but for everyone around. A very, very special man. To this driver at
:10:04. > :10:07.the firm for 35 years, it was an honour for him to take Jack on his
:10:08. > :10:12.final journey on one lorries. That is something I was
:10:13. > :10:17.very proud to do, and I think Richards, and I am sure he would
:10:18. > :10:24.approve. He was a man who started off with basically nothing, and what
:10:25. > :10:31.he has achieved in his lifetime, respect and admiration for what he
:10:32. > :10:36.has achieved. Over the years, he expanded his business nationwide. In
:10:37. > :10:42.1971, he moved into Fakenham with five vehicles. Now it is a fleet of
:10:43. > :10:45.over 200 distinctive yellow lorries. Outside of work, Jack was a key part
:10:46. > :10:51.of the community, a member of British Legion for 68 years,
:10:52. > :10:56.president of the town band. He was a lovely man, yes. He did a lot for
:10:57. > :11:00.the community as well. the carnivals in town, Jack did
:11:01. > :11:04.everything he could force, lorries, everything. He was a
:11:05. > :11:11.wonderful man. I think he big servant to the town in a lot of
:11:12. > :11:15.ways. People respected him very well. So, today, this
:11:16. > :11:19.tribute to Jack at a memorial service in the town. Jack Richards
:11:20. > :11:24.has left a family, colleagues and dear friends, but
:11:25. > :11:27.live on in the hearts of those who knew him.
:11:28. > :11:34.89. Sir Eldon Griffiths held the seat between 1964 and 1992 and
:11:35. > :11:37.served as a junior minister in Edward Heath's government. His son
:11:38. > :11:40.John, who is the leader of St Edmundsbury Borough Council,
:11:41. > :11:46.described his father as "an exceptional man".
:11:47. > :11:49.A man has been seriously injured after a collision between his car
:11:50. > :11:55.crash happened just after 7 o'clock this morning near the Green Man pub
:11:56. > :12:00.There were no passengers on the bus at the time but the driver was
:12:01. > :12:03.The car driver suffered broken bones.
:12:04. > :12:06.The police in Essex say there has been a new lead in the
:12:07. > :12:10.It came after the investigation was featured on the BBC
:12:11. > :12:15.A reconstruction of his last known movements was broadcast and the
:12:16. > :12:19.police say the number of calls they received was in double figures.
:12:20. > :12:22.It's now more than two months since the father of five was found dead
:12:23. > :12:29.Yesterday, two men, both aged 33, were arrested
:12:30. > :12:51.Still to come, the man who coined the phrase shell shock and save
:12:52. > :12:58.hundreds of soldiers from execution. And how healthy is grassroots
:12:59. > :12:59.football? Concerned the 11 aside game in this region is in decline.
:13:00. > :13:01.As a driver, getting out of the way when you see
:13:02. > :13:04.an ambulance on an emergency call might seem pretty basic.
:13:05. > :13:07.But according to the East of England Ambulance Service, an increasing
:13:08. > :13:12.That's despite the flashing blue lights and the sirens.
:13:13. > :13:16.And paramedics believe that ultimately, that could cost lives.
:13:17. > :13:26.Kevin Burch has spent the afternoon on the road with one ambulance crew.
:13:27. > :13:38.This was the a 140 in Suffolk this morning, a four vehicle crash, the
:13:39. > :13:41.road closed for a time. The sole aim of the emergency crews was to
:13:42. > :13:44.there as quickly as they could, but that
:13:45. > :13:51.College of paramedics, is getting had. I think there is an increase,
:13:52. > :13:55.due to the number of cars we have on the roads now. Some drivers do some
:13:56. > :13:59.strange things in front of us and cause blockages for us to get
:14:00. > :14:05.through. To get a taste of what the crews face behind the wheel on a 999
:14:06. > :14:09.call, I joined Gary Ball and his partner on their vehicle. Both of
:14:10. > :14:12.them were medics in the military who served in Iraq before joining the
:14:13. > :14:18.ambulance service. This goal is to a man thought to be having a cardiac
:14:19. > :14:25.arrest. We stay professional. There is no point getting frustrated. You
:14:26. > :14:28.start bordering on road rage, so really it is a case of staying calm,
:14:29. > :14:34.giving people room to make mistakes, and then making progress. Another
:14:35. > :14:39.crew is also at the address, so the crew is not needed, but we are
:14:40. > :14:42.instantly back on the road, heading west to a child with what
:14:43. > :14:46.centres of meningitis. Time is again crucial, and on wet and slippery
:14:47. > :14:52.roads, Gary is trying to anticipate the reactions of every other driver.
:14:53. > :14:55.You are going against the flow of traffic, almost. The College of
:14:56. > :14:59.paramedics says that drivers don't deliver the get in the way, that too
:15:00. > :15:05.often they are either destroyed listening to loud music, awesomely
:15:06. > :15:09.unaware of what is in the mirror behind them. I seen
:15:10. > :15:14.and will up on patterned everything, which can be hazardous to
:15:15. > :15:18.pedestrians. It could be a matter of life or death for somebody, side and
:15:19. > :15:20.it is a good thing. You have to pull over. You tend to panic and
:15:21. > :15:26.should I go or stop? The advice is simple. Pull over to
:15:27. > :15:29.the left as quickly and safely as you can. If not, you could very
:15:30. > :15:30.easily be putting lives at risk. All this year, we're looking
:15:31. > :15:32.at how this region played Tonight, the story of a psychologist
:15:33. > :15:36.from Cambridge who saved hundreds Army medical officer Charles Myers
:15:37. > :15:41.was the first person to use Soldiers with the condition
:15:42. > :15:45.were being shot as malingerers. Stephen Pettitt works for Combat
:15:46. > :16:03.Stress, the charity for veterans In 1914, and the outbreak of the
:16:04. > :16:07.first truly industrialised world, a war of a unimaginable mechanise
:16:08. > :16:12.horror. The British Army was soon facing a new type of Casualty,
:16:13. > :16:16.soldiers injured not in the body, but in the mind. Charles Myers, a
:16:17. > :16:20.Cambridge academic, went to France as a volunteer doctor, leaving
:16:21. > :16:25.behind the peaceful confines of Gonville and Kaya 's College. He
:16:26. > :16:30.studied the symptoms of shell shock victims, and used hypnosis to treat
:16:31. > :16:36.them. Sometimes, the patients would have disorders of vision, restricted
:16:37. > :16:42.visual fields. They often had disorders of taste and smell, and in
:16:43. > :16:48.many cases, and need you. Clearly, many of these cases would correspond
:16:49. > :16:51.to what today we would call Post Traumatic Stress Disorder. Myers'
:16:52. > :16:57.findings were published in the medical journal the Lancet, and
:16:58. > :17:01.detailed in his own memoirs. On arrival at the base, showed extreme
:17:02. > :17:06.apathy, ignorance of his home life, parentage, soldiering, etc. His
:17:07. > :17:12.complexion was clay colour. His pupils widely dilator. The effect of
:17:13. > :17:17.his treatment was often immediate. Invoice and in general demeanour, it
:17:18. > :17:21.once became an absolutely different individual. His complexion changed
:17:22. > :17:25.to a healthy view. His pupils became smaller, and his pulse much
:17:26. > :17:30.stronger. Delighted with his recovery, he returned after three
:17:31. > :17:35.weeks' rest to duty at the front, where he continued in good health.
:17:36. > :17:39.Charles Myers saved many shell`shocked mental being shot for
:17:40. > :17:44.cowardice. His interventions were not always welcomed. Army generals
:17:45. > :17:47.were desperate to get men back to the front, and other doctors were
:17:48. > :17:51.often suspicious of his findings. Disillusioned with this reaction,
:17:52. > :17:54.Charles Myers returned to Britain to look after men recovering in
:17:55. > :17:59.hospital is here, and to continue the work he had begun before the war
:18:00. > :18:04.in Cambridge. This is the building paid for by Charles Myers in 1913.
:18:05. > :18:08.The department he founded went on to become a world leader in
:18:09. > :18:12.experimental psychology. He was the first to publicise the existence of
:18:13. > :18:21.cases of post`traumatic stress disorder. That is surely a very
:18:22. > :18:26.important thing to have done. Charles Myers is by known means a
:18:27. > :18:30.household name, there is no doubting the legacy of his work, and
:18:31. > :18:42.light he shone on the psychological cost of war.
:18:43. > :18:49.Ed Parker is the co`founder of a charity dealing with war stress, and
:18:50. > :18:54.also served in Northern Ireland. That was 100 years ago. Have we got
:18:55. > :19:03.it all right are certainly getting there. I think
:19:04. > :19:07.there is a way we can go still to rule of service men
:19:08. > :19:10.servicewomen, but it is completely different today than it was then.
:19:11. > :19:18.The thing is, it can be delay problem counted,? Counted? Yes, it
:19:19. > :19:22.is very difficult to identify alongside a physical injury. You can
:19:23. > :19:26.see a physical injury, and a diagnosis can be done there and
:19:27. > :19:32.then. Mental injuries up and take many years to manifest themselves.
:19:33. > :19:36.At 214 or 18 years. For organisations such as ours, we are
:19:37. > :19:43.expecting the impact of Afghanistan and Iraq to live on for some time in
:19:44. > :19:48.the men and women who have been serving there. What sort of problems
:19:49. > :19:53.will there be for them? Well, I am no psychologist, but you talked in
:19:54. > :19:58.your report about Post Traumatic Stress Disorder, and that is really
:19:59. > :20:01.the headline that people hang everything on at the moment, but it
:20:02. > :20:05.is far broader than that. It is about anxiety, anger and
:20:06. > :20:08.depression, and these are areas that are common mental health problems
:20:09. > :20:16.within society, and they also do apply to men and women who have
:20:17. > :20:25.served as well. Do we take for granted what our service men do
:20:26. > :20:31.to easily when they come out of the forces?
:20:32. > :20:37.last decade of the support that people have given to our
:20:38. > :20:41.don't think we do take them for granted, but
:20:42. > :20:46.we continue to remember what they've done on our behalf,
:20:47. > :20:53.Armed forces coming out of Afghanistan at the end of this year,
:20:54. > :20:59.wounded don't suddenly get better, and we
:21:00. > :21:05.affected by the conflict as mental health
:21:06. > :21:06.Thank you very much for being with us.
:21:07. > :21:09.And for more about this and other stories from the Home Front, you can
:21:10. > :21:16.Tomorrow in Look East, the story of Wrest Park, the first stately
:21:17. > :21:19.home to become a hospital for wounded soldiers during the war.
:21:20. > :21:22.The World Cup in Brazil is just days away now.
:21:23. > :21:24.Players worth millions will be playing in front of crowds
:21:25. > :21:30.But at the grassroots level, things don't look so good.
:21:31. > :21:35.The number of 11`a`side teams in this region is falling.
:21:36. > :21:37.Our reporter Phil Daley, himself a Sunday league centre`half,
:21:38. > :21:55.Sunday morning, just after ten o'clock. You won't find any million
:21:56. > :22:00.pound football is here. In fact, it is Sunday league, and we have to
:22:01. > :22:05.play? Why do we do it? Because we love it. It sounds cheesy, but it
:22:06. > :22:10.gives you a sense of something to look forward to at the weekends.
:22:11. > :22:14.When you work Monday to Friday, it is the best thing to look forward to
:22:15. > :22:18.at the end of the week. I find football is the best
:22:19. > :22:23.usually. Getting some exercise, I am a big lad,
:22:24. > :22:29.get some fitness, go down the pub afterwards with
:22:30. > :22:34.few drinks and you are sorted. Body 11 aside picture in the UK is
:22:35. > :22:40.decline, with more people deciding to watch them play. Norfolk
:22:41. > :22:45.but is now suffering with the rest of the country.
:22:46. > :22:51.and what we can do, and hopefully start to
:22:52. > :22:57.On the face of it, it is a concern will stop it is not only noted that
:22:58. > :23:03.has had problems, Essex two has lost around 5% of teams this year, around
:23:04. > :23:07.600 players. Too bad a time, but in the last two years, they have lost
:23:08. > :23:11.10% of their lost 14 teams this season, around
:23:12. > :23:15.5%. concerned at the core game is in
:23:16. > :23:21.decline in should really be concerned and also
:23:22. > :23:28.be aware different product for different
:23:29. > :23:34.people who can't play every week and week end. Why are we falling out of
:23:35. > :23:41.love with 11 a side? Smaller games is still suffer. We have to bear in
:23:42. > :23:51.mind on a Sunday and there wasn't as much
:23:52. > :23:56.overtime. ultimately, we run football in the
:23:57. > :24:01.county. We are one opportunity to keep people playing
:24:02. > :24:05.and our and swimming all have more
:24:06. > :24:10.participation than sport. Perhaps an inspirational
:24:11. > :24:14.World Cup in Brazil can help change all that. Donal Debrett? Don't hold
:24:15. > :24:19.your breath! He is a very tough central half, I
:24:20. > :24:25.am sure. I am playing golf tomorrow with the former Ryder Cup captain,
:24:26. > :24:30.Mark James. That is exciting. Yes, it is. You will want some good
:24:31. > :24:34.weather for that as well. Some of the best senior players in
:24:35. > :24:39.Europe. Not looking good, weather`wise.
:24:40. > :24:42.Sadly. We will try our best. Good evening. A number of showers across
:24:43. > :24:49.the region, but also some sunshine. Here are the satellite and radar
:24:50. > :24:54.picture. Italy Brighton across eastern parts. Quite a lot of cloud
:24:55. > :24:57.moving across the region. This afternoon, a window of brighter
:24:58. > :25:00.weather. Sunshine spreading eastwards. In the last few hours,
:25:01. > :25:06.heavy showers developing across part of Essex in Cambridge, and they will
:25:07. > :25:12.continue to nudge their way north east through the rest evening
:25:13. > :25:19.first but at night. They will fade away as we go through
:25:20. > :25:31.start the night. Cloud will thicken through the early
:25:32. > :25:41.end of tonight. Quite a mile by, temperatures
:25:42. > :25:52.A tangle of weather fronts will mean quite a lot of rain
:25:53. > :26:02.towards lunchtime on afternoon that the rain may start a
:26:03. > :26:10.Norfolk and east Suffolk. Locally, temperatures
:26:11. > :26:21.the wind south`westerly turning round later
:26:22. > :26:32.clears away to the north`east, but that could take
:26:33. > :26:43.Thursday, a ridge develops, a lot of dry, fine weather expected.
:26:44. > :26:54.keeping fronts at bay, but bringing into Saturday. Dry initially, but
:26:55. > :27:00.this cold Particularly into Saturday. Heavy
:27:01. > :27:09.rain tomorrow, dry on Thursday,