:00:00. > :00:09.Hello and welcome to the st`rt of a new week on Look East,
:00:10. > :00:13.The summer holidays are herd, but the passports are not.
:00:14. > :00:15.Striking passport staff say, the government is to blame
:00:16. > :00:25.We are not responsible for their passports being jammed in the
:00:26. > :00:30.system. That is down to the people who decide how many staff whll be
:00:31. > :00:32.employed in these offices. Tell them to get this situation sorted out.
:00:33. > :00:35.Give us a star. That. Four. A heating engineer is sentenced
:00:36. > :00:38.after his work on a domestic heating system is blamed for the
:00:39. > :00:40.death of a pensioner in Ipswich Mopping up in Essex,
:00:41. > :00:43.after a deluge in the middld of And as the drive for fracking takes
:00:44. > :00:48.another step forward, we explain Civil servants,
:00:49. > :01:05.based at the regional passport office in Peterborough,
:01:06. > :01:07.took part in a national strhke today, in protest against the
:01:08. > :01:10.growing backlog of applicathons The staff union says,
:01:11. > :01:15.more people are needed to ddal with situation now is that some people
:01:16. > :01:20.are being forced to wait wedks, The government says, the industrial
:01:21. > :01:24.action today will mean that even more families will face the prospect
:01:25. > :01:29.of not being able to take a holiday In a moment, we will hear from the
:01:30. > :01:44.union, after this from Emma Baugh. People arriving to sort thehr
:01:45. > :01:48.passport today, were greeted by a picket line. The office herd handles
:01:49. > :01:55.around 100,000 applications every year. The union says, passport she
:01:56. > :02:01.takes six weeks. Now, it is up to six months because of staff
:02:02. > :02:04.shortages. At the office today, a mother and daughter from
:02:05. > :02:10.Bedfordshire, the rest of the family already holidaying in Egypt. Ella's
:02:11. > :02:15.passport had expired and thdy could not get one today because of the
:02:16. > :02:19.strike. I understand, they think they are short staffed, but doing it
:02:20. > :02:25.in the holiday season seems madness. Everyone is disappointed. Another
:02:26. > :02:32.family took a 300 mile journey from Cardiff, to get a rush passport
:02:33. > :02:36.after winning a position in the chest better equipped chess
:02:37. > :02:39.championship. She missed her chance, because someone is striking further
:02:40. > :02:44.their right. It is such a shame that a young person's dreams could be
:02:45. > :02:50.affected. But the sum, the day ran smoothly. It has not affectdd me, I
:02:51. > :02:55.called their helpline and m`y be assured me it was just of the
:02:56. > :02:59.office, and my appointment would not be affected. They said, it would not
:03:00. > :03:04.affect the time I get my password. I am not worried. The Home Office
:03:05. > :03:07.says, they are disappointed that the strike is taking place, espdcially
:03:08. > :03:12.as they said, they have been in discussion with the union. Ht says,
:03:13. > :03:16.they will only into Meaney `nd its customers and jeopardise our
:03:17. > :03:21.holidays. They said they had contingency plans to minimise
:03:22. > :03:25.disruption. The union says, it is a backlog crisis, with half a million
:03:26. > :03:29.cases still in the system. The government says, today Buzz quiz
:03:30. > :03:35.strike is irresponsible. But, they are talking to the unions to find a
:03:36. > :03:37.long`term solution `` today's strike is irresponsible.
:03:38. > :03:40.Earlier, I spoke to Richard Edwards, from the PCS Union in Peterborough,
:03:41. > :03:43.and asked him about the del`ys and why they were taking
:03:44. > :03:52.This is one day and people will be back at work tomorrow. Therd are
:03:53. > :03:57.people working overtime, wedkends, everything to try and clear this.
:03:58. > :04:03.People have been moved in from other parts of the Home Office, ghven
:04:04. > :04:07.minimal training, these are serious security documents, as people will
:04:08. > :04:14.understand. We think that is not a way to solve a problem of this
:04:15. > :04:16.magnitude. The government s`y, you are behaving irresponsibly, I am
:04:17. > :04:21.sure all those people, whosd holidays are in jeopardy, would
:04:22. > :04:25.agree with them. This morning, we have been outside the passport
:04:26. > :04:31.office. You can see behind le be to have been every morning, wahting for
:04:32. > :04:34.the office to open at 8am. We were talking to people, and the vast
:04:35. > :04:40.majority of people understood why we were doing this. Are you giving us
:04:41. > :04:44.an assurance that this is the only day we will strike? I can't say
:04:45. > :04:49.that. It is really down to the passport office management, and the
:04:50. > :04:53.political leadership of the Home Office, as to whether or not they
:04:54. > :04:58.get into serious negotiation with us about a permanent solution. If they
:04:59. > :05:02.do that today, tomorrow, thdn I don't think we will see passport
:05:03. > :05:06.offices closed. There will be somebody watching this todax, who
:05:07. > :05:11.has saved up all year to go on holiday, sent in their passport
:05:12. > :05:18.application weeks ago, and won't be going. What you say to them? I would
:05:19. > :05:22.say, who is responsible? Is it workers going out on strike for one
:05:23. > :05:28.day? Are they responsible for it not being processed? We have bedn at
:05:29. > :05:32.work or the weeks before th`t. We are not responsible for thehr
:05:33. > :05:35.passport being jammed in thd system. That is down to the people who
:05:36. > :05:40.decide how many staff will be employed in these offices. With
:05:41. > :05:44.respect, it is down to you hn some part. Because there would h`ve been
:05:45. > :05:51.some passport sent out todax, that won't be. That is true. This will be
:05:52. > :06:00.a short duration rob them for today. `` problem. We are not responsible
:06:01. > :06:06.for the backlog, three quarters of a million applications at its peak.
:06:07. > :06:10.Only when we made it public, did the resources be made available to
:06:11. > :06:11.process them. The responsible `` responsibility lies with thd
:06:12. > :06:12.government. The police
:06:13. > :06:14.and safety experts united today to condemn the actions of a he`ting
:06:15. > :06:17.engineer, whose work led to the Peter Sykes, from Hadleigh,
:06:18. > :06:20.had serviced Annette Coe's boiler 47 days before she died
:06:21. > :06:23.from carbon monoxide poisonhng. He was cleared of manslaughter at an
:06:24. > :06:40.earlier hearing, but was convicted Peter Sykes may consider hilself
:06:41. > :06:44.lucky to be walking free from court. The 68`year`old self`employed
:06:45. > :06:49.heating engineer could have faced an unlimited fine and two years in
:06:50. > :06:55.prison. Are you sorry to Mrs Coe's family? Annette Coe was found
:06:56. > :07:00.unconscious in a haze of carbon monoxide. She died one day later. At
:07:01. > :07:06.her home, investigators found the flu completely block with 10
:07:07. > :07:12.kilograms of debris, just 47 days after Sykes said he had serviced it.
:07:13. > :07:15.He admitted to half and safdty charges and admitted three lore
:07:16. > :07:21.against Mrs Coe and three other customers. These customers were let
:07:22. > :07:26.down badly. Mr Sykes was working illegally, because he was not
:07:27. > :07:33.allowed to work because he was not gas safe registered. Mrs Cod's Sun
:07:34. > :07:39.runs a well established Dep`rtment score that it restore. He s`id, we
:07:40. > :07:42.all miss her terribly. Now we can put the tragic events of her death
:07:43. > :07:51.behind us and share her gre`t memories. Since 2009, all g`s
:07:52. > :07:54.engineers are legally required to be on the gas safe registered. Sykes
:07:55. > :08:01.had not been registered for 11 years. One of his customers has a
:08:02. > :08:05.new boiler. After he had served his old one, inspectors class it as
:08:06. > :08:10.immediately dangerous. She says people should be mortgage alone You
:08:11. > :08:15.turn someone away because hd did not have a certificate. Yes, he had left
:08:16. > :08:19.it in the office. I was told that was not good enough. We madd another
:08:20. > :08:24.appointment and he came with it with his credentials stop Peter Sykes
:08:25. > :08:30.whispered, thank you, as he was sentenced to three handed ott of an
:08:31. > :08:34.unpaid community work. He p`y ?25,000 for the judge said, his
:08:35. > :08:36.customers had trusted him to do a good job, and he had badly let them
:08:37. > :08:39.down. For the second time in ten days
:08:40. > :08:42.people in Essex have been clearing The latest downpour came
:08:43. > :08:46.in the early hours of this lorning. It affected the village of Thaxted,
:08:47. > :08:49.near Stansted. Some people believe that dr`ins
:08:50. > :08:53.in the village couldn't copd because too many homes have been
:08:54. > :09:06.built in the area. Mopping up in a ruined mud strewn
:09:07. > :09:12.kitchen. The scale of the clean`up is a sign of the violence of the
:09:13. > :09:19.storm. The storm was horrendous from 1am. It was that loud with the
:09:20. > :09:26.thunder, it may be house sh`ke. This is what this family woke up to. We
:09:27. > :09:33.went outside and there was one method of water out the back. And at
:09:34. > :09:38.the front, everything was stbmerged. Next door, it was worse. Thd water
:09:39. > :09:44.was outside and inside, too. A brand`new, two and a half thousand
:09:45. > :09:49.pound is ruined. Down the stairs and the whole bottom floor of the house
:09:50. > :09:55.was flooded. Everything in the base of the house needs to be replaced,
:09:56. > :10:00.sofas, tables, flooring. It was his daughter 's third birthday, and the
:10:01. > :10:06.presence had to be rescued from the water. Last week, there was flash
:10:07. > :10:11.flooding by the coast. Some people there, believe the drains c`n't
:10:12. > :10:18.cope. In Thaxted, people believe they have the same problem. Recent
:10:19. > :10:22.building on higher ground in Thaxted could be contributing to thd
:10:23. > :10:27.flooding. Flooding in 20 or 30 houses, we are still going round and
:10:28. > :10:38.checking houses and business premises. It's expensive. A campaign
:10:39. > :10:39.group called Hands Of Thaxtdd is trying to stop unwanted building in
:10:40. > :10:42.the village. Almost 40,000 people have shgned
:10:43. > :10:44.an online petition which calls on the Bury St Edmunds MP,
:10:45. > :10:47.David Ruffley, to resign. He apologised last week,
:10:48. > :10:50.after he was cautioned by police The petition was started on Friday,
:10:51. > :10:56.by a domestic violence organisation. It says,
:10:57. > :10:59.the MP's apology is unacceptable and public servants should be
:11:00. > :11:08.expected to have high stand`rds About half of all bus journdys
:11:09. > :11:11.in Norfolk next year will bd paid for using new cards, similar to
:11:12. > :11:14.the Oyster Card scheme in London. The prediction was made by the
:11:15. > :11:16.Transport Minister, Baroness Kramer. She also announced new support
:11:17. > :11:32.for car clubs. Gone are the days where conductors
:11:33. > :11:39.walked the gangway and colldcted change. First, there are no
:11:40. > :11:44.conductors. Now, there is no money. This is the new bus card, lhke the
:11:45. > :11:49.Oyster card. It stores cash electronically. You place it on the
:11:50. > :11:52.scanner, wait for the lights and that is it. It reduces cues and
:11:53. > :11:58.means you are not fumbling `round the change. Today, Baroness Cramer
:11:59. > :12:05.visited Norwich to take a look at the future of public transport. This
:12:06. > :12:13.is what people really want, better buses, is it? I don't think a smart
:12:14. > :12:16.card is a gimmick. We put two and a half million pounds into developing
:12:17. > :12:21.this pilot, because it is the way forward. In London, buses are
:12:22. > :12:28.cashless. The system has bedn introduced in Birmingham. In a
:12:29. > :12:35.recent survey, over 4000 bus users were questioned and 92% welcome to
:12:36. > :12:40.cashless travel. Many expected their tickets online. People in Norfolk
:12:41. > :12:45.are not so sure. I don't usd a mobile phone. I don't know what a
:12:46. > :12:54.smart card is! People still carry cash, and want to pay in other ways.
:12:55. > :12:58.I'd transport minister annotnced half ?1 million the car clubs. It is
:12:59. > :13:04.?5 an hour to hire this car, and 25p per mile for petrol. It savds me
:13:05. > :13:12.hundreds and hundreds of potnds I don't have the pace insurance, tax,
:13:13. > :13:17.breakdown cover, prepares, LOT, With many more pick`up points plan,
:13:18. > :13:18.and more advanced technologx, it is hoped sustainable transport will
:13:19. > :13:28.mean more convenient transport, too. who won what at the
:13:29. > :13:30.Commonwealth Games. As you have probably seen,
:13:31. > :13:42.the government has been givhng details about the latest rotnd
:13:43. > :13:44.of incentives to exploit the reserves of shale oil and gas,
:13:45. > :13:48.buried deep under the ground. Companies are being invited to bid
:13:49. > :13:50.for new licences Vast swathes of the eastern region
:13:51. > :13:55.are believed to hold reservds But the fracking technique hs
:13:56. > :14:00.controversial, which is why the government says, it will protect
:14:01. > :14:05.areas of outstanding natural beauty, Our chief reporter, Kim Rildy,
:14:06. > :14:12.has the details. Hydraulic fracturing, or fr`cking,
:14:13. > :14:15.is certainly controversial. It takes place thousands
:14:16. > :14:17.of meters underground. Water, sand and chemicals are
:14:18. > :14:21.injected under high pressurd into shale rock, unlocking gas
:14:22. > :14:24.trapped for millions of years. It?s revolutionised
:14:25. > :14:29.the energy market in the US. This map shows areas in red, where
:14:30. > :14:35.licences have already been granted. But the grey areas are now open
:14:36. > :14:42.for new applications. Going closer, you can see they
:14:43. > :14:45.include much of North Norfolk, going into Lincolnshire
:14:46. > :14:50.and towards Peterborough. North`West Essex,
:14:51. > :14:55.South Cambridgeshire, And in the West,
:14:56. > :14:59.parts of Buckinghamshire The government believes shale gas
:15:00. > :15:05.can improve energy security, boost Today,
:15:06. > :15:11.it?s promised areas of outstanding beauty would only be exploited
:15:12. > :15:24.in "exceptional circumstancds". We have increased protection on
:15:25. > :15:31.national parks and areas of outstanding natural beauty. We need
:15:32. > :15:34.to explore this opportunity, because domestic secure energy supplies are
:15:35. > :15:43.important. We need to do it in a sensitive way. Fracking `` fracking
:15:44. > :15:47.is reckless and unproven. Do we want to let our green land be fr`ctured.
:15:48. > :15:52.Will it be turned into a nightmare of drilling rigs and cesspools of
:15:53. > :15:58.toxic waste. We think there is a better alternative. We want a green,
:15:59. > :16:05.renewable revolution. A flavour of the arguments to come. An expiration
:16:06. > :16:10.licence is only the start of what to come. It needs permits and lust pass
:16:11. > :16:12.an inspection by the Health and Safety Executive. Some fracking
:16:13. > :16:15.could start early next year, somewhere the country. It is
:16:16. > :16:22.unlikely to be here in the Dast It's Day Five of the
:16:23. > :16:24.Commonwealth Games and therd were plenty of medals up for grabs
:16:25. > :16:26.for the region's athletes. And the action is still going
:16:27. > :16:28.on this evening. Let's go to the National Badminton
:16:29. > :16:31.Centre, in Milton Keynes, where they have been watching the
:16:32. > :16:44.progress of our badminton stars Hello. We are watching the best
:16:45. > :16:47.young players in the county go through their paces, on a d`y where
:16:48. > :16:54.England are still waiting to find out weather it will be a silver or
:16:55. > :17:01.gold in the mixed team event. We might be able to show you some
:17:02. > :17:05.pictures. There is a crucial match that Essex's star is hoping to win.
:17:06. > :17:10.It will be difficult. She won the first set and it is now the second
:17:11. > :17:18.match. We are touch and go whether England will win the gold. Ht
:17:19. > :17:24.stemmed on the second match,. All the players live in Milton Keynes.
:17:25. > :17:28.Most people expected the st`r to win. Sadly, it did not go hhs way.
:17:29. > :17:40.It an exhausting past time watching England play sport. Everyond was
:17:41. > :17:51.hoping he could win. The Commonwealth Games is a hugd thing.
:17:52. > :17:54.We turned up to watch. After losing the first game, he needed to win the
:17:55. > :18:00.second to take it to a decider, which she did. In the third game,
:18:01. > :18:07.the sinking feeling that Malaysians would win. Malaysia are now well and
:18:08. > :18:14.truly back in the game. It hs one all. We need to regroup going into
:18:15. > :18:28.the next game. It has never been so close. People are feeling a little
:18:29. > :18:32.bit flat, now. England had to win, with weaker players to come. It was
:18:33. > :18:41.Malaysia's match and the omdns were not good. So England are tr`iling by
:18:42. > :18:47.two games to one, ugly best`of` . Sarah Walker is now playing. Let's
:18:48. > :18:57.talk to George from Badminton England. It is touch and go. We have
:18:58. > :19:03.done fantastically to get to the final, beating India, avenghng the
:19:04. > :19:07.last four years ago in Delhh. We are really happy. Sarah has plaxed
:19:08. > :19:13.really well. It has been a great team performance, whatever. This is
:19:14. > :19:20.the first badminton medal to be one. Yes, and we have more tomorrow. Some
:19:21. > :19:25.fantastic sport coming up. To be superb. Is Badminton in good health?
:19:26. > :19:29.Yes, we are the six biggest participation sport in the country.
:19:30. > :19:33.We have over half a million people playing every week. Not a lot of
:19:34. > :19:38.people know that. We are in really rude health at the moment. Going
:19:39. > :19:47.into the next Olympic progr`mme in Rio, some other players now, do they
:19:48. > :19:53.have possibilities of winning? Yes, the eldest player is 27 years old.
:19:54. > :20:01.Others are 24 and 22 years old. They have a real opportunity to peak in
:20:02. > :20:09.Rio. Thank you. Lots of othdr action. Milton team has been a focal
:20:10. > :20:15.point, because Andrew Baggaley was involved in a team event. S`dly he
:20:16. > :20:21.won silver not gold. We did also win a medal in the squash. Peter Barker
:20:22. > :20:29.from Essex helps in self to a bronze medal. He is England's most
:20:30. > :20:37.accessible table tennis plaxer at the Commonwealth Games. Andrew
:20:38. > :20:42.Baggaley was banking on his years of experience to beat the Sing`pore
:20:43. > :20:52.champion. But, Singapore race to a 2`1 lead `` 2`0 lead. Singapore were
:20:53. > :20:58.in no mood to relent to Andrew Baggaley a second time. A 3`1
:20:59. > :21:02.victory mean silver for him to add to be five Commonwealth med`ls he
:21:03. > :21:08.already cherishes. Peter Barker was determined to secure another podium
:21:09. > :21:14.finish. He beat the Indian player to secure a second successive bronze
:21:15. > :21:18.medal, but needed the help of the TM oh at match point. It was a huge
:21:19. > :21:27.honour to play first bronze. I felt the pressure the expectation, too. I
:21:28. > :21:34.am absolutely delighted. Thd history boys of this year's game secured his
:21:35. > :21:42.18th podium place in his six successive games, but he finished
:21:43. > :21:46.inset `` 13th place today. He misses out on claiming the outright medal
:21:47. > :21:51.haul, but has no regrets. Hd insists, there will be no more
:21:52. > :21:57.comebacks. I came here to gdt one medal and I did that. That hs great.
:21:58. > :22:01.It's a disappointing series, but there wasn't much one. I just
:22:02. > :22:09.couldn't hit the ten. On thd track, Bedford 400 runner struggled to make
:22:10. > :22:13.an impression. Stuck in land eight, he finished fourth and qualhfied for
:22:14. > :22:20.the semifinals as the fastest loser. The gymnastic boys lead the
:22:21. > :22:25.standings after free apparatus. These two gymnasts looked assured
:22:26. > :22:28.throughout. Dan Keating was a standout performer for Scotland
:22:29. > :22:37.helping them to second placd after the first day of the compethtion.
:22:38. > :22:42.Since we have been on air, the medal has become the silver. Engl`nd has
:22:43. > :22:46.won a silver. The competition runs until the end of the weekend.
:22:47. > :22:48.Tomorrow, we hope some of the gymnasts, who we know so much about,
:22:49. > :22:49.will win a gold. An ambitious plan has been `nnounced
:22:50. > :22:52.to train the airline staff At the moment, the training
:22:53. > :22:56.system is long and expensivd. A new college,
:22:57. > :22:59.attached to the airport, would offer a vocational degree
:23:00. > :23:03.course to everyone involved in flying, including pilots, engineers
:23:04. > :23:08.and air traffic control staff. Its backers say,
:23:09. > :23:19.it would be the first facilhty You have the flight displays here.
:23:20. > :23:25.19`year`old Stephen Hadley has always wanted to be a commercial
:23:26. > :23:32.pilot. It is expensive. 18 lonths of intense training costs around ? 000.
:23:33. > :23:37.The first time, flying and other aviation apprenticeships ard
:23:38. > :23:40.becoming degree courses. Other people who dream of becoming a
:23:41. > :23:45.commercial pilot haven't bedn able to, because of the funding. With a
:23:46. > :23:48.new degree programme, a lot more people will have the option key to
:23:49. > :23:58.chase their dream. There is more good news. `` opportunity to chase
:23:59. > :24:01.their dream. A new academy hs being built at Norwich International
:24:02. > :24:06.Airport. There is a diminishing number of people entering the
:24:07. > :24:12.profession, against demand. We need to match this demand. Robbid has
:24:13. > :24:16.seen many changes in the nulber of years he word as an engineer. He is
:24:17. > :24:20.convinced the academy is just what the industry needs. There w`s a
:24:21. > :24:27.downturn of people joining, because the lack this kind of school. One of
:24:28. > :24:32.the main ways in Wasilla military `` was through the military. Bdcause
:24:33. > :24:34.they have lessened their nulbers, we need something like this to
:24:35. > :24:43.encourage young boys and girls to come in. The Academy has industry
:24:44. > :24:47.backing. There are very few training establishments for aviation and they
:24:48. > :24:55.are usually around the London area or Morimoto. This will provhde `` or
:24:56. > :24:58.more remote. This will provhde otherwise unavailable trainhng. The
:24:59. > :25:04.feasibility study is taking place in the next eight weeks. If it gets the
:25:05. > :25:09.go`ahead, it will begin near the south of the airport next ydar. Up
:25:10. > :25:16.to 300 students should be starting in September 2016. Time for the
:25:17. > :25:24.weather: it was a dramatic night in some
:25:25. > :25:36.parts of the region, which `re Matic downpours. One month's worth of rain
:25:37. > :25:40.fell in an hour. What happened? It started off dry in the evenhng, but
:25:41. > :25:46.in the early hours of the morning this narrow line of thunderstorms
:25:47. > :25:52.caused localised studying and hail. `` flooding. It has cleared away and
:25:53. > :26:00.she's a quiet day. Easterly winds are coming in and over all, it is
:26:01. > :26:05.pretty cloudy. Many places `re dry, but there are some showers. To Essex
:26:06. > :26:16.offered to Suffolk. That continues, tonight. There will be burst of rain
:26:17. > :26:22.in Essex that could be heavx. Temperatures around 14`16 ddgrees
:26:23. > :26:27.tonight. The strong winds e`se overnight. Tomorrow, the rahn clears
:26:28. > :26:35.and there is an Atlantic whhch coming in. `` Ridge. A cloudy start,
:26:36. > :26:40.rain falls to the south, thhngs brighten up from the North West
:26:41. > :26:44.Some sunshine comes through. A decent afternoon with a sunny spells
:26:45. > :26:50.and a sunny spells and daylhght north`westerly wind. In the
:26:51. > :26:55.sunshine, 25`26?. To limit the coast with those sea breezes. Eventually,
:26:56. > :27:00.clouding over. Wednesday through Thursday, the rich builds b`ck in
:27:01. > :27:05.and there is dry, fine weather expected. A small risk of an
:27:06. > :27:17.isolated shower, but many places they drive. Into Friday, `` stay
:27:18. > :27:22.dry. Into the weekend, and Friday, it becomes more unsettled. The rain
:27:23. > :27:27.pushes in later in the day. Looking fine and dry to the next few days,
:27:28. > :27:35.mid 20s and cool nights. Colfortable for sleeping. At the end of the
:27:36. > :27:40.week, some rain arriving. It looks quite unsettled for the weekend at
:27:41. > :27:58.this stage. Thank you very luch See tomorrow. `` see you tomorrow.
:27:59. > :28:02.I leave the ashram, travel halfway across the world to find my father,
:28:03. > :28:10.Oh, well. As Vashrati says, gotta keep smiling!
:28:11. > :28:12.We don't tend to use the bathroom together here.
:28:13. > :28:14.All right, well, I'll catch you later.
:28:15. > :28:18.This ashram of yours, it might be a cult.
:28:19. > :28:21.I take it back, he's definitely Cuckoo's son.
:28:22. > :28:32.I just feel like my whole body's been taken over by an alien.
:28:33. > :28:38.She's my age. She's four years younger than you, Mum,
:28:39. > :28:44.Nine of 'em made redundant. What?
:28:45. > :28:47.How long were you going to leave it before you told me?