:00:00. > :00:00.A family of five is seriously injured in an accident which closes
:00:07. > :00:11.the southbound carriageway of the M1.
:00:12. > :00:13.An investigation over Whirlpool tumble driers:
:00:14. > :00:14.Why Which magazine has Peterborough's Trading
:00:15. > :00:23.Is this the future of physiotherapy treatment and why
:00:24. > :00:34.Later in the programme, we are getting into the Christmas spirit.
:00:35. > :00:37.We're joined by panto star Wayne sleep and we speak to director who
:00:38. > :00:44.brought the work of Raymond Briggs to life on the TV screen.
:00:45. > :00:49.First tonight, the start to Christmas nobody wanted to see.
:00:50. > :00:53.A serious accident on the M1 motorway in Northamptonshire has
:00:54. > :00:56.left three children and two adults critically injured.
:00:57. > :00:58.There were long delays for travellers.
:00:59. > :01:00.The southbound carriageway was closed after the accident.
:01:01. > :01:15.This was a horrific accident. It happened on the carriageway closest
:01:16. > :01:19.to us, opposite the services. Tonight, as they approach Christmas,
:01:20. > :01:25.a young family are in a critical condition after their car collided
:01:26. > :01:30.with a lorry. It happened at around 10:45am. As you can see, from the
:01:31. > :01:34.condition of the family's car, this is a very serious incident. At one
:01:35. > :01:38.point, free air and illnesses were here. The parents were flown to
:01:39. > :01:44.Coventry hospital, they are in their 30s. Two boys aged seven and 11 and
:01:45. > :01:49.a one-year-old girl were flown to a different hospital. The police say
:01:50. > :01:52.they all have serious injuries. This is one of the busiest days of the
:01:53. > :01:58.year, what gave the shops and has it caused? The southbound carriageway
:01:59. > :02:04.was closed completely. -- what kind of disruption. The northbound, they
:02:05. > :02:08.had able to see what was going on and left it open. People try to look
:02:09. > :02:14.for a way out of the congestion and this was the A5. The M4 and M45
:02:15. > :02:19.which link the M1 were closed as well. It has caused trouble for
:02:20. > :02:23.people trying to get away for Christmas but for this family and
:02:24. > :02:29.anyone who knows them, it is simply heartbreaking. Thank you very much.
:02:30. > :02:33.Well, today was always set to be one of the busiest days of the year
:02:34. > :02:36.for travelling with millions of us trying to get home or
:02:37. > :02:40.Would you like some chocolate to help you with your flight?
:02:41. > :02:44.Passengers at Luton travelling on the airport's busiest day over
:02:45. > :02:51.Every flight to every destination is busy.
:02:52. > :02:53.Passengers thankful that possible strikes by baggage handlers
:02:54. > :03:04.I was expected a lot of traffic coming here and it wasn't
:03:05. > :03:07.And it's quite peaceful around here, too.
:03:08. > :03:12.We left with plenty of time just in case.
:03:13. > :03:18.I gave myself plenty of time just in case.
:03:19. > :03:20.The M25 was absolutely free this morning.
:03:21. > :03:29.With Luton Airport's ?110 million expansion,
:03:30. > :03:34.this is their busiest Christmas ever.
:03:35. > :03:36.We're reconfiguring the entire airport
:03:37. > :03:38.while trying to keep the operational live.
:03:39. > :03:41.We understand that the offering is not as we would want
:03:42. > :03:45.We are thankful for their patience and we apologise for any
:03:46. > :03:51.And on the railways, closures on the line between
:03:52. > :03:53.Cambridge and Ely as building on the new north
:03:54. > :04:01.The line closed over Christmas and New Year due to
:04:02. > :04:03.electric cables, points and signalling being put in place
:04:04. > :04:08.Christmas is obviously and a great time for
:04:09. > :04:13.For the railway, it's a good chance to get on and do a lot of work.
:04:14. > :04:16.We appreciate that some people want to travel but we do need to
:04:17. > :04:18.close the railway to get on with that work.
:04:19. > :04:20.On the roads, thousands are expected to make their Christmas
:04:21. > :04:24.Certainly, today will be the biggest Christmas
:04:25. > :04:32.The peak rush hour period will be the busiest on our
:04:33. > :04:39.Hopefully, you will have a peaceful and safe journey home.
:04:40. > :04:43.The advice, as ever, is to check before you travel.
:04:44. > :04:44.Whichever mode of transport you choose, allow
:04:45. > :04:53.The consumer group Which has launched a legal bid over
:04:54. > :04:56.the way trading-standards officers in Peterborough dealt with a "fire
:04:57. > :05:03.safety issue" involving tens of thousands of tumble-dryers.
:05:04. > :05:06.More than a year after Whirlpool admitted some it's machines
:05:07. > :05:08.could catch fire, none of the products have been recalled,
:05:09. > :05:11.with thousands of customers still awaiting repairs.
:05:12. > :05:13.Our reporter, Mousumi Bakshi, has been looking
:05:14. > :05:15.into the story and, Mo, Which aren't mincing their
:05:16. > :05:20.No, in fact, the language they use portrays their anger
:05:21. > :05:22.at the way they feel customers have been treated.
:05:23. > :05:26.They describe Whirlpool's handling of the case as "appalling" and
:05:27. > :05:31.The case involves around five million machines -
:05:32. > :05:33.sold between 2004 and 2015 - manufactured by the
:05:34. > :05:36.Peterborough-based Whirlpool company.
:05:37. > :05:40.They own brands including Hotpoint, Indesit, and Creda.
:05:41. > :05:44.Whirlpool issued a warning 13 months ago after a number
:05:45. > :05:52.Excess fluff catching on the heating element.
:05:53. > :05:56.Now instead of recalling the products, Whirlpool chose
:05:57. > :06:01.to launch a repairs programme and agreed this course of action
:06:02. > :06:06.But a year after the warning was issued, thousands of customers
:06:07. > :06:09.So, why is Which taking legal action now?
:06:10. > :06:11.Well, partly because of the time it's taking to resolve the issue,
:06:12. > :06:15.but today's legal bid will surely have been prompted by a huge tower
:06:16. > :06:23.The building caught fire back in August, with fire chiefs citing
:06:24. > :06:25.a faulty Whirlpool tumble dryer as the cause.
:06:26. > :06:27.Which say they've lost patience with trading standards,
:06:28. > :06:29.who, as "an enforcer of product safety", should be
:06:30. > :06:38.Now they argue that is precisely what they're doing.
:06:39. > :06:41.Peterborough Trading Standards say a review is currently underway,
:06:42. > :06:44.and if the High Court allows a legal bid then any such legal
:06:45. > :06:54.which sees physiotherapists placed inside a doctors' surgery,
:06:55. > :06:56.is helping to free up GP appointments.
:06:57. > :06:58.The scheme is being hailed such a success,
:06:59. > :07:07.it's being shown to the wider NHS community
:07:08. > :07:10.but the doctors' union the BMA has raised fears over who will pay
:07:11. > :07:13.to put physios in GP practices across the the region and the UK.
:07:14. > :07:16.Andrea injured her right knee by just bending down
:07:17. > :07:18.She called her doctors surgery for advice.
:07:19. > :07:20.Instead of waiting for a GP appointment, she's
:07:21. > :07:22.been offered NHS physiotherapy right away.
:07:23. > :07:25.She's going to be seen by the surgery's
:07:26. > :07:38.physiotherapist whose based at the practice three days a week.
:07:39. > :07:41.It's been good today because it happened
:07:42. > :07:42.a couple of days ago, so
:07:43. > :07:46.I got told they were opening up the new physio
:07:47. > :07:48.down here, so that's why I have come here.
:07:49. > :07:51.Research by the Chartered Society of Physiotherapy shows around 30% of a
:07:52. > :07:53.Something specialist physiotherapist like
:07:54. > :08:00.So far, we've seen approximately 700 patients.
:08:01. > :08:02.That's nearly ?23,000 cost-saving we've
:08:03. > :08:11.Since the trial began in July, only 5%
:08:12. > :08:17.needed to be referred back to the GP.
:08:18. > :08:20.Early data suggests, on a wider scale, the NHS would save nearly
:08:21. > :08:22.?30,000 for every physiotherapist placed into a GP surgery every year.
:08:23. > :08:28.It's also being backed by the Royal College
:08:29. > :08:30.of GPs now and I think this
:08:31. > :08:33.is something which, potentially, they could roll out certainly
:08:34. > :08:35.throughout the rest of East Anglia but potentially, sort of, nationally
:08:36. > :08:43.But who will pay for physios to be brought in to your GP surgery?
:08:44. > :08:58.A spokesperson for NHS England told us:
:08:59. > :09:12.But the doctors' union, the BMA, told us:
:09:13. > :09:14.Have a seat back up on the side for me, please.
:09:15. > :09:16.I'll bring the step back out for you.
:09:17. > :09:20.The Patients' Association say half of patients struggle to book an
:09:21. > :09:26.It's hoped that by embedding physios into
:09:27. > :09:29.practice in this way, it could help alleviate pressure
:09:30. > :09:33.and get everyone seen much more quickly.
:09:34. > :09:35.In rugby, under pressure Northampton Saints have a crucial
:09:36. > :09:39.Premiership match against Sale at Franklins Gardens tonight.
:09:40. > :09:44.Saints suffered their biggest defeat in their professional history
:09:45. > :09:47.last week against Leinster and have decided against naming wing
:09:48. > :09:50.George North in the side, two days after the report
:09:51. > :09:55.into the handling of his latest head injury was published.
:09:56. > :09:58.The world's longest aircraft, the Airlander ten will be back
:09:59. > :10:00.in the skies over Bedfordshire in the new year
:10:01. > :10:05.The undercarriage was damaged when the ship, named Martha Gwyn,
:10:06. > :10:07.landed heavily on only its second flight in August.
:10:08. > :10:09.The manufacturers - Hybrid Air Vehicles -
:10:10. > :10:16.Time to hand you over to Stewart, Susie, and Chris on the weather.
:10:17. > :10:50.The Church has today urged everyone to do what they can to help
:10:51. > :10:54.The Bishop of St Edmundsbury and Ipswich has recently been
:10:55. > :10:56.volunteering in winter shelters and has seen first-hand the scale
:10:57. > :11:00.And it's not just the food banks that have been busy.
:11:01. > :11:03.Look East has reported recently on concern at the number of homeless
:11:04. > :11:11.This is from our Chief Reporter, Kim Riley.
:11:12. > :11:24.The community project Rumsey foodbank which has been running for
:11:25. > :11:28.eight years. Heather, who had six children and lost her partner of six
:11:29. > :11:36.months ago, was today presented with a turkey for the family Christmas.
:11:37. > :11:50.Have the family been struggling for food? It has been a struggle. I got
:11:51. > :11:56.myself into debt. But they come here on the help me out here. We are in a
:11:57. > :12:01.very busy centre. We do not just to food, Brett give advice on debt and
:12:02. > :12:05.other things like that. People are very generous at Christmas and we
:12:06. > :12:09.are very grateful for what we have been given. But we are a fitting
:12:10. > :12:15.people throughout the year. In Great Yarmouth, it is a worry that some of
:12:16. > :12:19.the people in the town are going shirtless Christmas because of
:12:20. > :12:32.problems with the new universal credit system being under change. We
:12:33. > :12:34.have good people who have been waiting since October. We still
:12:35. > :12:40.don't know if they going to get money. A number of rough sleepers in
:12:41. > :12:49.the town has risen steeply in the past year and the Bishop was on BBC
:12:50. > :12:53.radio Suffolk and helped out at the shelter run by the churches in
:12:54. > :13:01.Ipswich. It was interesting listening to the guests. To heal the
:13:02. > :13:05.sequence of events which they all fall into which had led to them
:13:06. > :13:10.being homeless -- relationship break-up, loss of a job, thrown out
:13:11. > :13:19.of the house, no income. And suddenly finding themselves without
:13:20. > :13:22.the house. Another food bank in Cambridgeshire has distributed a
:13:23. > :13:27.record four times of Christmas hampers this year, from a proof of
:13:28. > :13:31.the growing number of patents struggling this Christmas.
:13:32. > :13:34.Let's take a moment to talk sport, with a couple of winners.
:13:35. > :13:36.Joining us from Colchester is British Olympic sailing champion
:13:37. > :13:39.And with us in the studio is Alfie Hewett,
:13:40. > :13:41.the wheelchair tennis player, who won at Wimbledon
:13:42. > :13:55.Congratulations on a fantastic year. Can you do things at Christmas that
:13:56. > :14:07.you could not do in previous years because you have retired? I do not
:14:08. > :14:11.know if I will have to restrain from anything this year. It should be
:14:12. > :14:21.fun. What was your highlight? For me, both were two iconic events.
:14:22. > :14:35.Wimbledon and the Olympics. They were both absolutely amazing. They
:14:36. > :14:42.were both amazing. To get two silver medals at the Olympics was very
:14:43. > :14:49.special. It must be magic for you this year at the Olympics? It was
:14:50. > :14:52.absolutely brilliant. A gold medal has been the childhood dream and it
:14:53. > :14:57.has been a long-time training and racing to finally get it done. It
:14:58. > :15:04.was amazing. The lovely thing is that we got to meet your family and
:15:05. > :15:13.your family. We were talking to them from anti-banisters from gnome. --
:15:14. > :15:19.anti-banisters front room. Having that family support must be amusing
:15:20. > :15:27.and very important? The support we get from family and friends is
:15:28. > :15:34.all-important. I cannot thank them enough for being the and supporting
:15:35. > :15:38.me. Obviously, for both my parents. The actually went to the Olympic
:15:39. > :15:44.Games and did she ever experience with was amazing. I think we all
:15:45. > :15:49.thought she was going to win the gold medal, but you are officially
:15:50. > :15:56.just ranked 13th in the world. You did not expect to get a medal? No, I
:15:57. > :16:02.did not really think so. I thought the Meadows Republic go to the first
:16:03. > :16:07.few ranked players in the world. I think it was the first time someone
:16:08. > :16:14.out the top six and one a medal before. I am incredibly proud of
:16:15. > :16:18.what a dead. And you chose to retire at the top. Are you enjoying your
:16:19. > :16:26.retirement? I know you are very busy. Or do you miss the competitive
:16:27. > :16:44.edge? I am definitely missing out. It is a strange time. Then, having
:16:45. > :16:55.to look at what is next. Do you go out on the water over Christmas? I
:16:56. > :16:59.do not think so. I will go down to the Boxing Day swim at the beach,
:17:00. > :17:04.but I am going to just watch all these crazy people raising money for
:17:05. > :17:08.the lifeboat, but I am not going in! Thank you both so much for being
:17:09. > :17:10.with others and have a very enjoyable Christmas.
:17:11. > :17:13.One of the big television moments of the Christmas schedules is likely
:17:14. > :17:15.to be a film animation called Ethel and Ernest.
:17:16. > :17:17.It is a story based on the book by Raymond Briggs,
:17:18. > :17:21.are actually based on Raymond Briggs' parents.
:17:22. > :17:23.The film was directed by Roger Mainwood,
:17:24. > :17:35.Ethel And Ernest is the story of Raymond Briggs' own parents.
:17:36. > :17:37.Originally a graphic novel, it has been brought to the screen
:17:38. > :17:49.His studio, at home in Wivenhoe, is in the spare room.
:17:50. > :17:51.Roger was one of the animators on the Snowman in 1982.
:17:52. > :17:56.Back then, it was paper and pencil, today, it's a computer.
:17:57. > :17:58.As director, Roger likens his role to that
:17:59. > :18:07.In this case, a rather big orchestra.
:18:08. > :18:10.For the animation process itself we have over 100 people and that
:18:11. > :18:11.includes the animators, their assistants, but also
:18:12. > :18:14.the clean-up people who put the final line to the drawing.
:18:15. > :18:17.We've also got background artists, all the people who do the ink
:18:18. > :18:24.The end credits go on for a long time.
:18:25. > :18:28.The film stars Jim Broadbent and Brenda Blethyn.
:18:29. > :18:41.Well, Ethel, how about coming to the pictures with me?
:18:42. > :18:43.When their voices came over I just felt my mum
:18:44. > :18:48.And I spent the whole two days of recording in tears.
:18:49. > :18:58.I'm absolutely over the moon with it.
:18:59. > :19:07.We start with the storyboard and then removed to the rough animation
:19:08. > :19:19.stage. This is really final link which appears on the screen is put
:19:20. > :19:23.on. At the end of it, we end up with that lovely lake which is fairly
:19:24. > :19:31.unique to his work. It was such an important thing to get right. We
:19:32. > :19:35.could not mess up on this. Not a chance.
:19:36. > :19:38.Roger Mainwood and his team have done a fine job,
:19:39. > :19:41.and Ethel And Ernest looks set to be a highlight of the Christmas
:19:42. > :19:48.We have already met two big winners from the world of sport.
:19:49. > :19:50.Now, let's turn our attention to dance.
:19:51. > :19:52.Wayne Sleep's career started in the '60s,
:19:53. > :19:56.Since then, he has done just about everything on the stage.
:19:57. > :19:58.This Christmas, Wayne is leading the cast in Jack
:19:59. > :20:00.and the Beanstalk at the Theatre Royal in Norwich.
:20:01. > :20:17.It is fantastic. I can really frighten the children! Normally, I
:20:18. > :20:23.am the Jester or buttons and I am keeping everyone happy and jolly.
:20:24. > :20:29.But I need just as much energy to be bad as to be good. And dancing is
:20:30. > :20:40.still very important to you? Yes, tap dancing. Tap dancing, you can do
:20:41. > :20:49.will have when you are a bit older because it is just from the ankle
:20:50. > :20:54.don't watch. But you have returned to pantomime after a few years. Do
:20:55. > :21:02.you really enjoy it? Yes. I feel like a duck out of what if I do not
:21:03. > :21:06.do pantomime at Christmas. I did my first one year out they had done the
:21:07. > :21:15.London Palladium in 1976. My first official one was in Norwich. That
:21:16. > :21:20.was back in the 70s. We have been hearing about the trouble people are
:21:21. > :21:27.having with foodbank. When you see something like that, what is your
:21:28. > :21:31.reaction? Sorrow. We need people to help each other over the Christmas
:21:32. > :21:37.period. I have just done the voluntary service, where we send
:21:38. > :21:45.packages to older people's houses. And we are knocking on the houses of
:21:46. > :21:47.people who are lonely. If it is important, but loneliness, having no
:21:48. > :21:53.one to talk to over Christmas, that can be desperate. For all you know,
:21:54. > :22:02.that ten minutes could make someone's day. Dancing is having a
:22:03. > :22:07.renaissance in general. All pages are getting involved. I think you
:22:08. > :22:18.would see that you could dance at any age? Very much so. The children
:22:19. > :22:26.from all the local schools come. I want children from schools who have
:22:27. > :22:36.no introduction to dance previously too, they will give a a free class
:22:37. > :22:44.on it. And would you like to be a judge on Strictly? There's a
:22:45. > :22:50.vacancy. I would love to be on it. Do you still keep a very fit? I
:22:51. > :22:56.stretch every day. What is about dance that you love so much that you
:22:57. > :23:03.think other people love? As soon as the music starts, it lifts your
:23:04. > :23:09.spirits. Sometimes, I think, I cannot get through to those -- shows
:23:10. > :23:15.today. But all of a sudden, you get a bit of a tingle. It gives you up
:23:16. > :23:18.and get going. You can give a pleasure back to the audience, they
:23:19. > :23:25.can receive it and give it back to you. In pantomime, you are only as
:23:26. > :23:31.good as your audience and if they do not move me, then in this instance,
:23:32. > :23:40.I have actually not done a good job! Wonderful.
:23:41. > :23:55.I think we could possibly be looking at near-record temperatures over
:23:56. > :24:04.Christmas. At Stormy weather making the headlines will to the north of
:24:05. > :24:12.us. Much more calm in our part of the country. Every lean cleaving
:24:13. > :24:15.through the region at the moment. Probably around until eight o'clock.
:24:16. > :24:26.Then it will dry out across the entire region. The wind easing down.
:24:27. > :24:30.Otherwise, we are looking up moderate south westerly wind.
:24:31. > :24:39.Overnight temperatures 3-4 C. Maybe rather cool first thing in the
:24:40. > :24:49.morning. Still a bit of a blustery day tomorrow but not rain expected.
:24:50. > :24:58.High temperatures of 8-9 C. Overnight tomorrow night, the cloud
:24:59. > :25:04.increasing. A bit blustery during the course of the night. Overnight
:25:05. > :25:14.temperatures 9-10 C. Father temperatures 9-10 C. Father
:25:15. > :25:18.Christmas we need to rear a T-shirt! Temperatures well above really would
:25:19. > :25:22.normally be for this time of day. Mostly dry conditions on Christmas
:25:23. > :25:35.tree, but the odd piece of drizzle possible. Possible high temperatures
:25:36. > :25:50.of 13-14 C. Temperatures will go back more to average into next week.
:25:51. > :25:56.5 degrees cooler on Boxing Day. And a hard frost possible by Tuesday.
:25:57. > :26:04.Thank you very much. We will integrate with a treat. This is from
:26:05. > :26:05.Norwich Cathedral choir. Thank you from others have very good
:26:06. > :26:07.Christmas.