:00:07. > :00:12.as the region's main train service into London descends
:00:13. > :00:18.into chaos because of technical problems.
:00:19. > :00:23.It is an absolute disgrace that there is no possible transport route
:00:24. > :00:26.by rail or bus into London. This woman's family say she was
:00:27. > :00:31.denied her wish to die at home because there was no-one
:00:32. > :00:38.to care for her. I promised her she would never be
:00:39. > :00:45.put in a home. There's a colourful reception
:00:46. > :00:50.for the Queen in Norfolk as she pays a visit
:00:51. > :00:57.to an art exhibition. And a masterclass in the growing
:00:58. > :01:02.sport of ping pong Thousands of rail commuters
:01:03. > :01:08.were caught up in rush-hour chaos today as the region's main line
:01:09. > :01:11.into London was hit when overhead power
:01:12. > :01:16.cables at Chelmsford But by the start of the peak
:01:17. > :01:22.service this morning there were no replacement
:01:23. > :01:27.bus services in place. Greater Anglia asked
:01:28. > :01:28.passengers not to travel. Twitter was full of commuters
:01:29. > :01:32.who were angry and frustrated. tweeted, "Greater Anglia has serious
:01:33. > :01:54.questions to answer". Disruption, delays and
:01:55. > :01:59.cancellations. Greater Anglia issued a do not travel notice. Commuters
:02:00. > :02:11.vented their frustration on social media.
:02:12. > :02:18.Rather than coming to stations, waiting in the freezing cold, the
:02:19. > :02:23.advice was, make alternative arrangements. The company were not
:02:24. > :02:28.able to provide alternative travel for the volume of commuters during
:02:29. > :02:35.rush hour. Just a small number of replacement buses. I understand that
:02:36. > :02:41.they cannot possibly get 15,000, 20,000 people into London in peak
:02:42. > :02:45.rush hour, but to have no contingency, some people can see
:02:46. > :02:48.they can take the day off, a lot of people cannot, they have to get into
:02:49. > :02:53.London. The problem started last night at around ten o'clock.
:02:54. > :02:56.It was damage to the overhead electric power line between
:02:57. > :02:58.Shenfield and Witham that caused the disruption.
:02:59. > :03:00.The damage initially was at Ingatestone and it carried
:03:01. > :03:04.on all the way through to Chelmsford so obviously that affects
:03:05. > :03:07.the whole line in the sense that because we need to switch the power
:03:08. > :03:10.off to do the repairs for guys to safely do that,
:03:11. > :03:15.that means the whole line has to shut for a short period.
:03:16. > :03:22.The problem was fixed at eight o'clock this morning and a complete
:03:23. > :03:26.service was expected this afternoon. Back then there was a second problem
:03:27. > :03:35.on a part of the line near Chelmsford. I thought they had been
:03:36. > :03:41.fixed. They needed more repairs. The train I was put on was cancelled, 40
:03:42. > :03:44.minutes delay on this one. The train drivers were not fully informed of
:03:45. > :03:49.what was going on and were doing their best to help us. Greater
:03:50. > :03:53.Anglia see engineers have completed the repairs but commuters still
:03:54. > :03:57.faced delays well into the evening as services resume.
:03:58. > :04:03.Jonathan Denby is here from Greater Anglia.
:04:04. > :04:14.Quite where not buses? There were a lot of long chains which carry
:04:15. > :04:16.between 20,000, 25,000 people die in that corridor, to carry that same
:04:17. > :04:22.number of people with coach and buses with deep in the region of
:04:23. > :04:26.around 400 coaches or buses and there are not that amount of
:04:27. > :04:31.cultures or bus is available to hire, and particularly not at that
:04:32. > :04:34.short notice. What we did instead was at bicycle that was the case and
:04:35. > :04:46.we advise people not to travel if they could avoid doing so. --
:04:47. > :04:51.instead was to advise people. We put on some buses between Witham and
:04:52. > :04:55.Stansted. There were a number of cultures, about 12, that helped some
:04:56. > :04:59.people to get onto the West Anglia route which was operating normally.
:05:00. > :05:02.As many courses as we could deploy we did. But there is not the
:05:03. > :05:08.capacity to run the number of buses that would cover the number of genes
:05:09. > :05:16.we run, so we avoided people not to travel, but that was the best
:05:17. > :05:20.advice. Was it your fault? At this stage we do not know. We know that
:05:21. > :05:23.wires were brought down and that blocks the line and required that
:05:24. > :05:27.appears that were taking place. At this stage that is an investigation
:05:28. > :05:30.going on. Network Rail are undertaking that and we shall
:05:31. > :05:35.hopefully know before long what the underlying cause was, whether it was
:05:36. > :05:38.to do with the train, vandalism, equipments. He started to get the
:05:39. > :05:44.service back to normal and then you are going to one line again. What
:05:45. > :05:48.was that about? There was concern is that we were going to suffer even
:05:49. > :05:54.more damage to the overhead lines again. Network Rail thought it was
:05:55. > :05:56.more prudent to close that line again, but additional appears, to
:05:57. > :06:01.enable us to make sure we did not have more serious disruption. He
:06:02. > :06:07.completed dose of beers, wines are now open, we are no running again,
:06:08. > :06:10.but there are are still delays and disruption. Anybody thinking of
:06:11. > :06:14.travelling this weekend, what is the prognosis? The expectation is we
:06:15. > :06:17.will be back to normal service later this evening, overnight Network Rail
:06:18. > :06:22.will do more repairs to make absolutely sure that that wires are
:06:23. > :06:25.fully operational, and we would expect to have a complete service
:06:26. > :06:27.over the weekend, and we are extremely sorry for the problems.
:06:28. > :06:30.Thank you. Well, let's stay with the trains
:06:31. > :06:33.for a moment, because some of the region's MPs got together
:06:34. > :06:36.today to find out what's happening The upgrade of the Ely
:06:37. > :06:39.junction has been promised But the message today was that
:06:40. > :06:51.passengers will have It is probably the most
:06:52. > :06:58.strategically important junction in the region. It certainly the most
:06:59. > :07:04.congested. When will it be improved? This is a priority. Today, and other
:07:05. > :07:07.real summit. Local politicians and business leaders pushing for the
:07:08. > :07:13.work to start as soon as possible. This is hugely frustrating. It has a
:07:14. > :07:17.lengthy process to it. We have got some money available and we would
:07:18. > :07:22.like to see, get on with it. We allocate the money. There is this
:07:23. > :07:28.big long process. The ?200 million junction improvement would make it
:07:29. > :07:33.possible to run more trains from Kings Ltd Cambridge, on to London,
:07:34. > :07:37.and from Felixstowe and that switched to the Midlands. Their hope
:07:38. > :07:42.is that the work could begin in 2019 in the new Network Rail budget cakes
:07:43. > :07:45.and that officials told us to day that the project was complex and
:07:46. > :07:50.they would not be ready to start by then. Although they insisted that
:07:51. > :07:55.the junction remains a priority. This would generate ?500 million for
:07:56. > :08:00.the local area. It has to be done because we need to open up the line
:08:01. > :08:05.to King 's Lynn to have good services, Norwich City Bridge, get
:08:06. > :08:10.the lorries off our roads, get those onto freight trains. There is a huge
:08:11. > :08:15.benefit to local people in doing this but it is a tortuous process.
:08:16. > :08:19.There was some positive news today. Trains running through Ely will have
:08:20. > :08:24.more characters after the summer which should ease congestion. Local
:08:25. > :08:29.businesses have come at ?8 million to pay for a scoping study in the
:08:30. > :08:33.hope that it will speed up the design and planning process.
:08:34. > :08:37.There is a determination to see this junction upgraded but that decision
:08:38. > :08:42.will be taken by Network Rail when it has that money and the plans in
:08:43. > :08:45.place. The reality is that it is still likely to be several years
:08:46. > :08:48.before we even have a start date for the work.
:08:49. > :08:51.of the serious problems in our hospitals.
:08:52. > :08:53.The Queen Elizabeth in King's Lynn has declared
:08:54. > :09:01.because so many beds are occupied by people who are medically fit
:09:02. > :09:07.a family got in touch to say an elderly woman
:09:08. > :09:09.was denied her wish to die at home
:09:10. > :09:23.Our chief reporter Kim Riley has just sent this.
:09:24. > :09:32.The hospital today has been on the second-highest alert stage. All 408
:09:33. > :09:38.beds occupied. Extra medical and nursing
:09:39. > :09:40.support has been brought in as the hospital opened
:09:41. > :09:42.a number of stand-by beds. Up to a dozen extra beds
:09:43. > :09:44.are available to help ease pressures brought
:09:45. > :09:46.on by the cold spell. This is on a background
:09:47. > :09:49.of an increasing number of patients coming to the department week upon
:09:50. > :09:52.week, and a large number of patients in the hospital at the moment who
:09:53. > :09:55.are medically fit for discharge but with very limited social care
:09:56. > :10:05.capacity to go into. Large number of patients are
:10:06. > :10:09.occupying beds. The so-called bed blocking
:10:10. > :10:12.issue is central to the Meanwhile this man has
:10:13. > :10:14.submitted a formal complaint The problem, getting it
:10:15. > :10:18.to release his mother so she could come back
:10:19. > :10:19.to She was about to celebrate her 60th
:10:20. > :10:40.wedding anniversary. The family say they rejected
:10:41. > :10:46.suggestions she should not They made it very clear
:10:47. > :10:50.that she wanted to die at home. In December they were told
:10:51. > :11:04.she was dying and a All day we were there. Every day. I
:11:05. > :11:06.went with her in the ambulance. You went every afternoon. Every
:11:07. > :11:11.afternoon. I promised her she would
:11:12. > :11:21.never be put in a home. I wanted to be a family
:11:22. > :11:29.and I wanted my mum, when she came to the end of her life, to be
:11:30. > :11:33.with us and the hospital just made it so difficult for us
:11:34. > :11:36.to bring my mum home. The family say they arranged
:11:37. > :11:38.for a local care company to When I phoned the hospital
:11:39. > :11:45.back and said, I can find carers, they are happy to give
:11:46. > :11:49.us the number we want, this is the price, they said, they
:11:50. > :11:51.cannot deal with them because they are not
:11:52. > :11:52.on And if you use them yourself
:11:53. > :12:00.you won't be funded. The Norfolk and Norwich
:12:01. > :12:02.told us its teams worked tirelessly to help
:12:03. > :12:04.patients return home. Due to the shortage of suitable
:12:05. > :12:06.carers in certain areas like North Norfolk it can
:12:07. > :12:08.at times take longer than it would wish,
:12:09. > :12:10.it The family want an apology
:12:11. > :12:13.from the hospital, devastated they could not deliver on Phyllis's
:12:14. > :12:14.last Back here at the Queen Elizabeth
:12:15. > :12:18.Hospital the critical incident was stood
:12:19. > :12:21.down this afternoon. I'm told the hospital remains under
:12:22. > :12:24.intense pressure and it appeals to people with minor
:12:25. > :12:27.ailments to consider other options A woman has died in a fire
:12:28. > :12:43.at a bungalow in Ipswich. Police and firefighters
:12:44. > :12:45.were called to Reid Close just Two people had to be treated
:12:46. > :12:49.for smoke inhalation after trying Investigators are working
:12:50. > :12:56.to establish the cause of the fire. It is understood to have been
:12:57. > :13:06.at the rear of the property. You're watching Look East
:13:07. > :13:11.with Susie and me. Coming up next, the Queen is greeted
:13:12. > :13:14.by Fiji warriors in Norfolk. Julie is here with your
:13:15. > :13:16.weekend weather forecast. And a masterclass in ping pong -
:13:17. > :13:25.from the world champion. The Queen received a warm welcome
:13:26. > :13:29.today from crowds and Fijian warriors when she toured a museum
:13:30. > :13:43.exhibition in Norwich. It was the Queen's first official
:13:44. > :13:51.engagement since a heavy cold kept out of the spotlight since
:13:52. > :14:03.Christmas. This was showcasing art from Fiji.
:14:04. > :14:07.A traditional Fijian welcome. The crowd delighted to see Her Majesty
:14:08. > :14:12.looking fit and well after her health problems over Christmas. I
:14:13. > :14:17.like seeing the Queen because her clothes are pretty. And I love your
:14:18. > :14:25.crown, did you make that yourself? Yes. You look royal. Well done. Will
:14:26. > :14:27.you remember it for a long time? Yes, because we are allowed to keep
:14:28. > :14:35.these flags. That is fantastic. One of the Fijian
:14:36. > :14:51.warriors was a professional rugby player in a different guise.
:14:52. > :15:05.Different from the day job. This is made from the bark of a tree. This
:15:06. > :15:09.is an important symbol... When the Queen visited Fiji in 1953 she was
:15:10. > :15:16.presented with a whale tooth, one of the artefacts now on display in the
:15:17. > :15:25.exhibition. There is also a canoe which featured in celebrations last
:15:26. > :15:31.year. There is a wedding dress which was
:15:32. > :15:42.worn by the daughter of a high chief who married a relative of one of her
:15:43. > :15:54.ladies in waiting. This is a Fijian who was part of the choir who sang
:15:55. > :15:59.to the Queen. I am gobsmacked. Speaking to Her Majesty was an
:16:00. > :16:06.honour. This is the largest exhibition about Fiji ever
:16:07. > :16:10.assembled. Before she left the Queen met staff and students. Her
:16:11. > :16:11.enthusiasm for the exhibition and her affection for the Commonwealth
:16:12. > :16:15.country clear to all. Something a bit different now
:16:16. > :16:17.because across the region today people have been marking
:16:18. > :16:19.Holocaust Memorial Day. the BBC has been telling the story
:16:20. > :16:23.of one survivor of the death camps. and this is his account
:16:24. > :16:27.of what happened You could see the squat chimneys
:16:28. > :16:53.belching fire and smoke, sort of a sweet smelling smoke
:16:54. > :16:58.of human bodies. The SS asked very politely,
:16:59. > :17:03.no dogs or whips or anything, they said, if you feel you aren't
:17:04. > :17:07.quite fit, we can take Of course, some people did,
:17:08. > :17:15.the old and the disabled Of course they put them straight
:17:16. > :17:28.into the gas chamber. I was extremely confused and not
:17:29. > :17:31.terribly happy for the simple reason that for the first time,
:17:32. > :17:35.we were separated. I was separated from my
:17:36. > :17:37.parents and the parents My mother spotted me,
:17:38. > :17:44.broke ranks, came over to me, I saw her then go along
:17:45. > :17:52.this ramp and at the end Those who survived realised
:17:53. > :18:05.that was into a gas chamber. Yes, the deadline's next
:18:06. > :18:19.Tuesday at 11 o'clock. Ipswich boss Mick McCarthy
:18:20. > :18:21.is certainly working hard He's agreed a loan deal with former
:18:22. > :18:25.Newcastle defender Steven Taylor but not in time to play
:18:26. > :18:27.at Preston tomorrow. Toumani Diagouraga could make
:18:28. > :18:29.his debut after signing Preston meanwhile have turned down
:18:30. > :18:34.a second bid for a reported ?2 million from Ipswich
:18:35. > :18:36.for their striker Jordan Hugill. nothing concrete in terms
:18:37. > :18:39.of transfer activity. Alex Neil will bring up his 100th
:18:40. > :18:45.game in charge against Birmingham. The manager also confirmed
:18:46. > :18:47.Louis Thompson's out Elsewhere, a couple of local
:18:48. > :18:52.derbies to look forward to. In League One,
:18:53. > :18:53.Peterborough host MK Dons. The Posh boss Grant McCann has
:18:54. > :18:56.revealed he slept at the club's training ground after Tuesday's
:18:57. > :18:59.defeat to Oldham. He said it was their worst
:19:00. > :19:02.performance since he took charge. He'll be hoping for
:19:03. > :19:14.better against MK. Derivate games are always great. We
:19:15. > :19:19.have been good in their big games this season. We need to make sure we
:19:20. > :19:20.do it again this Saturday. Looking forward to getting back in front of
:19:21. > :19:23.our home supporters. The U's have been in good form
:19:24. > :19:35.but are looking to bounce back It is massive. They are big games,
:19:36. > :19:42.big games that everyone looks forward to. We have been involved in
:19:43. > :19:45.to know. Their game against Luton earlier this season did not go our
:19:46. > :19:47.way and we are disappointed about that and we want to go there and do
:19:48. > :19:49.ourselves justice. Now, do you know the difference
:19:50. > :19:52.between ping-pong and table tennis? Andrew Baggaley from
:19:53. > :19:54.Milton Keynes is an expert. After a decade as England's most
:19:55. > :19:56.successful table tennis player And this weekend, he's looking
:19:57. > :20:06.to make it a hat-trick. Welcome to the fast and furious
:20:07. > :20:10.world of ping pong. In a corner of a sports hall
:20:11. > :20:13.in Milton Keynes you will find the world champion who kindly agreed
:20:14. > :20:18.to slow it down for me. The sound for one is a lot hollower
:20:19. > :20:38.and then there is the kit. Explain the differences between ping
:20:39. > :20:40.pong and table tennis. The main difference
:20:41. > :20:42.is the equipment. A table tennis bat is with sponge
:20:43. > :20:44.rubber as you can see there and the ping pong
:20:45. > :20:47.bat is with sandpaper. How does that affect
:20:48. > :20:52.the way you play? Table tennis is a very fast sport,
:20:53. > :20:56.you get a lot of spin on the ball with the rubber and sandpaper
:20:57. > :21:00.is a bit slower and also more A two-time Commonwealth
:21:01. > :21:09.table tennis champion, Andrew Baggaley has won the last two
:21:10. > :21:12.world ping pong titles The brainchild of
:21:13. > :21:16.promoter Barry Hearn. A tournament still in its infancy
:21:17. > :21:22.but watched by millions worldwide. It is just a phenomenal feeling
:21:23. > :21:25.to win two world titles in a row and looking to try and see if I can
:21:26. > :21:29.do it again. If you had to choose,
:21:30. > :21:32.ping pong or table tennis? At the moment there is only one ping
:21:33. > :21:37.pong tournament in a year so... My heart is with table tennis,
:21:38. > :21:46.my heart is with ping pong so I love both of them,
:21:47. > :21:48.I can't choose. This weekend the blue bat is boss
:21:49. > :21:51.once again at Ally Pally. He'll be hoping it's best too
:21:52. > :21:56.for a third time in a row. Norfolk's Alfie Hewett
:21:57. > :21:58.missed out in the final He lost to his British
:21:59. > :22:02.teammate Gordon Reid There's coverage of all
:22:03. > :22:11.the sport on your local Diana Moore is one of the country's
:22:12. > :22:18.leading operatic singers and has Now she has come home to East Anglia
:22:19. > :22:24.to give a special one-off She will be exploring
:22:25. > :22:28.the history of female singers Alex Dunlop is at the Norwich
:22:29. > :22:48.Central Baptist Church. You can see behind the Diana Moore
:22:49. > :22:50.warming up with members of knowledge Barack. She has travelled the world
:22:51. > :23:09.but she is a Suffolk girl. -- Norwich Baroque.
:23:10. > :23:18.Trouser roles, this is woman dressing as men on stage playing
:23:19. > :23:23.Baroque roles. It is exploring the lives of people who did this as a
:23:24. > :23:27.living. For a woman to break into that world in the 18th century, they
:23:28. > :23:34.must have had to be strong willed. Yes, they were characters. This lady
:23:35. > :23:40.here, she was a famous actress and singer in the 18th century. But her
:23:41. > :23:51.career was destroyed through a sex scandal. Handel wrote the part in
:23:52. > :24:00.Messiah for her and she never looked back. Why come here? It is home.
:24:01. > :24:04.Last summer we had a fantastic time. They invited me to choose a
:24:05. > :24:15.programme of my own. This is what I wanted to do. Good luck. You are
:24:16. > :25:04.going to sing as a part from a Handel's Opera, another close rule.
:25:05. > :25:16.Thank you very much. What a wonderful voice. Here is the
:25:17. > :25:21.weather. Some parts of the region last night
:25:22. > :25:29.fell as low as minus six. That meant fantastic weather watchers pictures.
:25:30. > :25:38.It still has not thawed out at three o'clock this afternoon.
:25:39. > :25:45.Plenty of blue sky on the Norfolk - Suffolk border.
:25:46. > :25:48.The thickest of the cloud will continue to feed up through tonight
:25:49. > :25:52.and it is producing outbreaks of rain in places but most of the rain
:25:53. > :25:57.to the night will be liked and patchy but we cannot rule out the
:25:58. > :26:02.odd heavy airburst here and there. Not as calls tonight. Nothing more
:26:03. > :26:06.than two Celsius. Light to moderate sized to south-easterly winds.
:26:07. > :26:09.Tomorrow's weather dependent on how quickly this weather front clears
:26:10. > :26:13.out to the north Sea. Still uncertainty about how quickly it
:26:14. > :26:17.will do that. At the modem looks like a cloudy start to the day.
:26:18. > :26:22.Further outbreaks of rain, most of it light and patchy. We are
:26:23. > :26:29.expecting to hold onto a lot of cloud. Temperatures could be double
:26:30. > :26:33.compared to today, seven or eight Celsius, closer to average. The
:26:34. > :26:43.winds change to south to south-westerly. Sunshine in the
:26:44. > :26:49.extreme West late on. For most of us it will be a cloudy day from start
:26:50. > :26:55.to finish. On Sunday the weather dependent on how far north this
:26:56. > :26:59.system spreads. We are not sure how fire officers going to get. The
:27:00. > :27:02.further south you are in the region on Sunday the likelihood is you will
:27:03. > :27:11.have a cloudy day with outbreaks of rain. Further north, may just stay
:27:12. > :27:16.dry. Monday and Tuesday is a lot of cloud around. Monday perhaps light
:27:17. > :27:20.rain and drizzle, largely dry. Tuesday more persistent rain late on
:27:21. > :27:32.in the day. And check your barometer in the West, it should be 29.82
:27:33. > :27:38.inches of mercury, in the East, 29.88 inches of mercury.
:27:39. > :27:54.That has flummoxed us. We know you understand the risks
:27:55. > :27:58.associated with your pregnancy.