:00:00. > :00:10.A BBC Midlands investigation has discovered widespread over charging
:00:11. > :00:15.An undercover reporter was charged more at the tills
:00:16. > :00:19.than the shelf price shown, in two thirds of stores visited.
:00:20. > :00:22.Tesco says it will now double check pricing in all its stores.
:00:23. > :00:25.Jonathan Gibson has this exclusive report.
:00:26. > :00:28.If we see a special offer in the supermarket, we expect to pay
:00:29. > :00:43.But it's not always the case at Tesco in Dudley.
:00:44. > :00:57.The BBC's Inside Out programme visited 50
:00:58. > :00:59.Tesco scores across England and found out of date special offers
:01:00. > :01:21.Workers at this store in Coventry, blamed being short-staffed.
:01:22. > :01:32.At other stores, it's a recurring problem.
:01:33. > :01:34.Obviously, there are major problems with their control of
:01:35. > :01:38.the special offers and it's the special offers that bring
:01:39. > :01:40.customers in and make people reach for more
:01:41. > :01:43.and, perhaps, spend a little more than they meant to when they came
:01:44. > :01:49.Tesco wouldn't provide a spokesperson for interview
:01:50. > :02:08.but, after reviewing the BBC's evidence said,...
:02:09. > :02:13.Following our investigation, Britain's biggest
:02:14. > :02:16.supermarket has said it will be double checking the accuracy of
:02:17. > :02:23.That's more than 3500 stores across Britain.
:02:24. > :02:29.You can see more on that story on Inside Out West Midlands -
:02:30. > :02:34.which is available to watch on the BBC iPlayer.
:02:35. > :02:36.The amount of shoplifting from convenience stores
:02:37. > :02:45.across the country has reached record levels.
:02:46. > :02:48.A survey of more than 7,000 local UK shopkeepers estimates
:02:49. > :02:50.they're losing around 131 million pounds a year.
:02:51. > :02:53.Our reporter Amy Cole has more on this, so it's clearly
:02:54. > :02:57.Yes, it's a problem that's affecting shopkeepers up and down the country.
:02:58. > :03:00.The Association of Convenience Stores says its members are losing
:03:01. > :03:05.an average of more than ?2,500 a year.
:03:06. > :03:09.Now the problem of shoplifting has got so bad for Paul Cheema
:03:10. > :03:13.in Coventry, that's he's put a bicycle chain on his meat fridge.
:03:14. > :03:27.When a customer now comes in, the alarm goes, first on our
:03:28. > :03:29.chillers which alerts our team so one of the team then have
:03:30. > :03:32.to come down to, you know, inconveniently open the padlock,
:03:33. > :03:34.now, for our customers to get into the chillers.
:03:35. > :03:37.And we've had to do this for the amount of theft that
:03:38. > :03:43.Yes, he has, but he says it's time-consuming to monitor.
:03:44. > :03:45.He's also taken to shaming thieves by putting their picture up
:03:46. > :03:48.in store and on social media, because shoplifting is costing
:03:49. > :03:55.Some days, they take away ?250 worth of stock.
:03:56. > :03:57.The police are very thin on the ground.
:03:58. > :04:02.What I'm saying is the government need to give the police more support
:04:03. > :04:06.and they need more resources so we are all working together in a good
:04:07. > :04:14.Paul said there he doesn't blame the police, but what are they doing?
:04:15. > :04:17.West Midlands Police says it takes shop lifting seriously and says it
:04:18. > :04:23.solves more than half of reported incidents in Coventry.
:04:24. > :04:26.The force says shopkeepers should consider installing CCTV,
:04:27. > :04:32.put in adequate lighting and not place expensive stock by the door.
:04:33. > :04:39.Paul says he'll continue to do what it takes to protect his store.
:04:40. > :04:42.West Midlands police have confirmed that four men have been arrested
:04:43. > :04:44.in connection with the theft of three million pounds
:04:45. > :04:48.worth of engines, from Jaguar Land Rover in Solihull.
:04:49. > :04:51.The machines, which were taken on January 31st,
:04:52. > :04:55.were recovered from two locations in Warwickshire earlier today.
:04:56. > :04:58.The men aged between 29 and 56 were arrested on suspicion
:04:59. > :05:00.of conspiracy to steal - and have been bailed
:05:01. > :05:13.MOre than 2000 people have signed a petition to try and ban US
:05:14. > :05:14.President Donald Trump from visiting Birmingham.
:05:15. > :05:17.It follows reports that he may come to the city
:05:18. > :05:20.The Labour MP for Birmingham Hodge Hill, Liam Byrne,
:05:21. > :05:24.This is a chap who has shown tremendous disdain for veterans,
:05:25. > :05:27.for within, for truth, for the rule of law and, indeed,
:05:28. > :05:31.And, so, if I thought we could bring him to Birmingham,
:05:32. > :05:34.take him out for a curry, and change his mind on a few things,
:05:35. > :05:36.I'd be, you know, helping roll-out the red carpet but,
:05:37. > :05:40.actually, I think it be quite a one-way conversation.
:05:41. > :05:43."We can't live like this" - the frustration from families
:05:44. > :05:44.in Coventry, who say they're suffering from poor health
:05:45. > :05:50.They believe the blame lies at the door of the city's largest
:05:51. > :05:55.social housing landlord, Whitefriars - which manages more
:05:56. > :06:00.The tenants got in touch with BBC Coventry and Warwickshire,
:06:01. > :06:08.It's all behind my children's high chair.
:06:09. > :06:16.Laura Burch has been living here for four years.
:06:17. > :06:18.The mould, she says, has been around just as long,
:06:19. > :06:21.no matter how often she cleans it, it keeps returning.
:06:22. > :06:25.My daughter is coughing through the night.
:06:26. > :06:28.It's affecting his school work because he's awake
:06:29. > :06:32.After Laura sent these images to the BBC, Whitefriars did
:06:33. > :06:37.come round last week to make some repairs.
:06:38. > :06:40.They've told us they've spent ?1,000 in her flat dealing with damp
:06:41. > :06:42.and Laura's recent complaints are linked to a minor water leak,
:06:43. > :06:47.My curtains have gone black and mouldy.
:06:48. > :06:57.We've uncovered a wider problem on this street in Willenhall.
:06:58. > :07:01.At almost every home we called at there were signs of mould.
:07:02. > :07:04.I paint it every three months and it comes back.
:07:05. > :07:07.And with it anger from tenants who believe Whitefriars
:07:08. > :07:13.I've redecorated the property about five times in four years.
:07:14. > :07:17.When something is wrong, they're chasing you,
:07:18. > :07:20.but when you're chasing them, they're not interested
:07:21. > :07:33.Whitefriars manages social housing, and last year boasted an 87%
:07:34. > :07:35.customer satisfaction rate, so when we introduced one leading
:07:36. > :07:37.councillor to Laura Burch, we were expecting real surprise,
:07:38. > :07:40.but the surprising truth is he'd seen it all before.
:07:41. > :07:43.We'll be looking to take this up with the housing ombudsman
:07:44. > :07:46.because it shouldn't take this kind of pressure and time to get action.
:07:47. > :07:51.We've seen funding for social housing associations decrease year
:07:52. > :07:55.on year and we're beginning to see the impact on people's living
:07:56. > :08:04.No-one from Whitefriars could meet us to discuss.
:08:05. > :08:07.In a statement, they said their homes are "structurally sound"
:08:08. > :08:14.They claim the vast majority of cases are about condensation,
:08:15. > :08:19.so they're asking tenants to clean, crank the heating up and ventilate.
:08:20. > :08:29.A Birmingham man's campaigning to get sign language to be made part
:08:30. > :08:39.A video of Wayne Barrow signing along to a pop song has had more
:08:40. > :08:40.than two million views on social media.
:08:41. > :08:43.The 25-year-old learnt to sign because both his parents are deaf -
:08:44. > :08:46.and says if everyone learnt just a little, it would make
:08:47. > :08:50.Someone being able to sign numbers, or prices, in sign language, or
:08:51. > :08:53.directions, or going to a restaurant and asking what's on the menu,
:08:54. > :08:58.Because, again, it's not until you are
:08:59. > :09:01.involved in that community that you're going to be able to pick it
:09:02. > :09:06.up fluently but knowing those basic science
:09:07. > :09:08.can make a huge impact on someone's life.
:09:09. > :09:10.That's all from me, have a good night -
:09:11. > :09:13.I'll leave you with Shefali who has a look at the weather
:09:14. > :09:23.Very good evening to you. Temperatures were slightly up on
:09:24. > :09:29.yesterday today. You wouldn't have noticed because of the biting wind.
:09:30. > :09:34.We did have some sunshine to compensate and a clear end to the
:09:35. > :09:41.day but it means that temperatures are on a downward spiral. Perhaps
:09:42. > :09:46.down to one Celsius. Later this week, turning warmer, cold nights,
:09:47. > :09:52.cloudy with drizzly rain for much of the week but some brighter spells
:09:53. > :09:59.for the weekend. The cloud is now starting to gather in some parts.
:10:00. > :10:04.Temperatures for towns and cities generally above freezing. In rural
:10:05. > :10:10.areas, they could flow to just below freezing. That's how we start the
:10:11. > :10:18.day. Gradually, the cloud thickening up. Cloudy in cop Harrison to today.
:10:19. > :10:22.Some spirits of rain. Temperatures rising to opt to nine Celsius
:10:23. > :10:29.tomorrow with less of a south-easterly breeze. Tomorrow
:10:30. > :10:37.night, some rain. Temperatures will generally be above freezing. 5-6 C.
:10:38. > :10:41.Some mist into Wednesday morning and a largely cloudy day with a frontal
:10:42. > :10:45.system pushing in from the South West bringing light and patchy rain
:10:46. > :10:49.across most parts. Temperature showing signs of increasing to
:10:50. > :10:56.double figures. Further ahead, a change in wind direction will
:10:57. > :10:58.continue to see temperatures rise. The same for Thursday and Friday
:10:59. > :11:06.with lots of cloud around. at the weekend it will be mild.
:11:07. > :11:14.Largely dry, perhaps a wind -- windy at
:11:15. > :11:20.Winter is not over, but it almost felt like spring today. A beautiful
:11:21. > :11:21.day in some places,