:00:09. > :00:12.12 hour shifts without a break, faulty equipment and patients' lives
:00:13. > :00:17.Just some of the shocking claims made tonight by two whistle-blowers
:00:18. > :00:22.Yesterday, the service was told it has to improve
:00:23. > :00:26.But the whistle-blowers say the true scale of the problem
:00:27. > :00:32.Abbie Jones has this exclusive report.
:00:33. > :00:36.It's got to the point where I think people's lives are in danger.
:00:37. > :00:44.the stress that everyone is under at the moment.
:00:45. > :00:47.You might go to a bad job which might affect you,
:00:48. > :00:50.but you aren't allowed to let that affect you because you've got
:00:51. > :00:54.They work on the front line and say they and their
:00:55. > :00:57.These ambulance staff have put their jobs
:00:58. > :01:00.We've disguised their faces and their voices
:01:01. > :01:05.The public needs to know how understaffed we are.
:01:06. > :01:08.Yesterday's Care Quality Commission report found
:01:09. > :01:10.one in six paramedic posts were unfilled when inspectors
:01:11. > :01:13.visited, meaning extra workload for staff.
:01:14. > :01:17.But, these whistle-blowers say, also putting lives in danger.
:01:18. > :01:22.You've got paramedics and you've got emergency medical technicians,
:01:23. > :01:24.EMTs, who aren't trained to do exactly
:01:25. > :01:31.If they're sent out, a paramedic is promised
:01:32. > :01:33.but nine times out of ten, there's not staff
:01:34. > :01:41.And EMTs are left with the families screaming at them to do things.
:01:42. > :01:46.Because you've got a patient who can't have treatment then.
:01:47. > :01:50.Because they can't give the treatments that's required.
:01:51. > :01:55.The CQC found that between December 2015 and made 2016, there
:01:56. > :01:58.were over 2500 incidents where front-line staff waited over
:01:59. > :02:07.Staff go home wondering what they could have done,
:02:08. > :02:11.Patients are in a life-threatening situation and they're
:02:12. > :02:17.The whole system needs looking at because it just isn't working.
:02:18. > :02:19.These whistle-blowers say its equipment as well
:02:20. > :02:22.as staffing that is woefully lacking.
:02:23. > :02:26.You do, like, a makeshift or you're stealing things from other
:02:27. > :02:30.Some doors don't even open from the outside,
:02:31. > :02:33.so if there's an accident, you wouldn't be able to get out.
:02:34. > :02:37.These men say they've complained to managers that change hasn't
:02:38. > :02:41.happened, that they and the public desperately need protection, that
:02:42. > :02:49.speaking out is their last resort to make that happen.
:02:50. > :02:52.The North West Ambulance Service has admitted in a statement tonight
:02:53. > :02:55.that there have been delays in back up ambulances arriving.
:02:56. > :02:57.It blames more call outs and pressure on the NHS.
:02:58. > :03:00.It says staff taking breaks depends on the number of incidents
:03:01. > :03:05.And that it's addressed issues with equipment and has worked hard
:03:06. > :03:11.to put right the issues the CQC and the whistle-blowers raised.
:03:12. > :03:15.The Manchester family devastated by a road crash in Saudi Arabia
:03:16. > :03:18.have been remembered during Friday prayers in Manchester.
:03:19. > :03:20.A baby boy and his grandparents were among those killed
:03:21. > :03:24.The child's mother, brother and sister
:03:25. > :03:28.were injured in the accident which claimed six lives in all.
:03:29. > :03:31.Our chief reporter, Dave Guest, has more.
:03:32. > :03:39.Friday prayers in Manchester for lives lost so many miles away.
:03:40. > :03:43.At the Central Manchester Mosque, they're remembering a local family
:03:44. > :03:45.who are mourning four members, killed when their
:03:46. > :03:48.minibus crashed in Saudi Arabia.
:03:49. > :03:50.They'd been on a pilgrimage to Mecca.
:03:51. > :03:53.And we pray specifically for this family who lost their lives
:03:54. > :03:59.Among the dead, Adam Anis, just two months old.
:04:00. > :04:02.Adam is pictured here with his grandfather, Mohammed Kurshid,
:04:03. > :04:10.He was a very, very jolly, friendly and such a beautiful human being.
:04:11. > :04:15.Mr Kurshid's wife Nosheena, and her sister Rabia also died,
:04:16. > :04:18.along with two relatives from Glasgow.
:04:19. > :04:21.Baby Adam's mum, Atika, was also injured along
:04:22. > :04:24.with her other children aged two and three.
:04:25. > :04:26.So too were three other members of their group
:04:27. > :04:29.who had been aboard the minibus when it crashed on a motorway while
:04:30. > :04:36.18 members of the family flew out to Saudi last night to comfort those
:04:37. > :04:40.who survived and to attend the funerals of those who didn't.
:04:41. > :04:42.Those funerals were due to happen today in
:04:43. > :04:45.the holy city of Medina, the place where they had been
:04:46. > :04:50.It is a time of sadness, but I think the family
:04:51. > :04:55.should take some kind of solace in the fact that they will be
:04:56. > :05:04.The mother of a man, who was shot by police,
:05:05. > :05:07.has told the inquiry into his death she believes it was murder.
:05:08. > :05:09.Father of two Anthony Grainger was shot
:05:10. > :05:12.by a firearms officer from Greater Manchester Police in 2012.
:05:13. > :05:14.The force believed Mr Grainger was part of a group
:05:15. > :05:19.A man who used a blow torch to dry roof timbers
:05:20. > :05:24.at a hotel on the Isle of Man, causing ?17 million of damage,
:05:25. > :05:27.was told by a judge today that he'd come "within a whisker"
:05:28. > :05:30.64-year-old Roy Cross had been carrying out repairs
:05:31. > :05:34.at the Mount Murray in November 2013.
:05:35. > :05:37.He was found guilty of three health and safety breaches
:05:38. > :05:44.Steven Gerrard is returning to Liverpool as a coach.
:05:45. > :05:46.He'll take up a position within the Academy and help
:05:47. > :05:50.He would seem the perfect choice, having started
:05:51. > :05:52.as a youngster at the Academy himself, and spending the next
:05:53. > :05:56.17 years at Anfield, making more than 700 appearances
:05:57. > :06:00.Liverpool say he'll bring "invaluable experience and expertise
:06:01. > :06:05.garnered from a glittering career at the highest level."
:06:06. > :06:07.One football result to bring you tonight
:06:08. > :06:09.and Bury have drawn 2-2 at Port Vale.
:06:10. > :06:15.Both Shakers goals coming from James Vaughn.
:06:16. > :06:31.much brighter. Good evening. Today was a bit chilly actually at times.
:06:32. > :06:35.We had plenty of sunshine. We are going to see the warm air continuing
:06:36. > :06:40.to flow away over the weekend so Saturday and Sunday will be chilly
:06:41. > :06:44.but it should be mostly dry and in fact, tonight, mostly dry already
:06:45. > :06:48.very cold underneath clear skies. You can see Frost already forming.
:06:49. > :06:52.Light winds and we may seize and fog patches here and there as well. In
:06:53. > :07:00.terms of temperatures, because it is so cold, we will see them dropping
:07:01. > :07:02.below towns and cities and definitely in many rural areas so
:07:03. > :07:06.expect a chilly start tomorrow morning. Some of fog patches
:07:07. > :07:10.lingering for a time. Frost slaughter clear. This buzz of
:07:11. > :07:14.sunshine expected in the afternoon, light winds. Turning cloudy much
:07:15. > :07:18.later in terms of temperatures, disappointing because it is cold.
:07:19. > :07:22.Top temperature of four or 5 degrees tomorrow. Tomorrow night a bit
:07:23. > :07:27.cloudy but it will be called, loads of -2 or maybe -3 super Sunday,
:07:28. > :07:28.another cold day, a bit cloudy and the outlook
:07:29. > :07:35.feel cooler. Can we keep it going until the start of the new week? I
:07:36. > :07:36.suspect we can. Unconfirmed about -- concerned about the fog around. Here
:07:37. > :07:47.is Helen with the national picture. Good evening. The weather is upon
:07:48. > :07:50.us. The cloud has made all the difference this week in particular.
:07:51. > :07:54.We have had some wonderful weather watcher pictures, this is Marlowe in
:07:55. > :08:00.Buckinghamshire, this was Conwy earlier in the day. Some areas still
:08:01. > :08:09.have the cloud. What a difference that makes. Edinburgh, the central
:08:10. > :08:10.lowlands, plagued by this band of narrow cloud, overnight more