:00:00. > :00:00.A reminder of the day's main story... The
:00:00. > :00:13.claims that lives have been put at risk after the computer system
:00:14. > :00:22.handling calls for one of our emergency services failed.
:00:23. > :00:29.It's simply been a matter of chance that lives have not been lost today.
:00:30. > :00:34.Safety has been compromised and it is taken as longer to deploy fire
:00:35. > :00:39.engines. Avon and Somerset police say they're
:00:40. > :00:42.investigating two allegations There are calls for more to be done
:00:43. > :00:49.to change cultural perceptions. The rates lottery -
:00:50. > :00:52.we'll be looking at who'll end up paying more and less
:00:53. > :00:53.as the Government And meeting the sitcom stars -
:00:54. > :00:59.the siblings from Cirencester who've turned their childhood
:01:00. > :01:09.into a hit BBC show. It's claimed that failures
:01:10. > :01:15.with the computer system handling calls for Dorset
:01:16. > :01:16.and Wiltshire Fire Service The ?7.5 million system,
:01:17. > :01:23.which is also used by the Devon and Somerset service,
:01:24. > :01:25.crashed at least ten One control room operator has told
:01:26. > :01:29.us she's ended up using online Dorset and Wiltshire Fire
:01:30. > :01:38.and Rescue Service have responded to more than 42,000 calls
:01:39. > :01:40.since the new call handling system, provided by Capita,
:01:41. > :01:43.was put in place in the It's designed to break
:01:44. > :01:52.down borders between the three fire rescue areas it covers
:01:53. > :01:54.and deploy fire engines from the closest
:01:55. > :01:58.station to every incident. Well, just on Monday,
:01:59. > :02:04.we had two very common faults Kate Scott is a control room
:02:05. > :02:11.operator and local rep The system fails and we're unable
:02:12. > :02:25.to mobilise fire engines. trying to do the best you can for
:02:26. > :02:30.that personal the end of the phone. When you cannot do that as
:02:31. > :02:35.effectively as you would like, it is both frustrating and stressful by
:02:36. > :02:37.the operators. A Freedom of information request has revealed
:02:38. > :02:43.that they have been several problems of the last 18 months. This includes
:02:44. > :02:48.the system failing to work and the calls come to be taken by different
:02:49. > :02:52.control rooms. The union says that the system must be fixed. It's
:02:53. > :02:57.simply been a matter of chance that lives have not been lost today. But
:02:58. > :03:02.safety has been optimised and it has taken as longer to reach some
:03:03. > :03:06.incidents because of this system. We have seen a fire engines mobilised
:03:07. > :03:15.from the wrong fire station. The three areas using this system all
:03:16. > :03:20.insist that it is safe. Of course we are aware that their urban problems
:03:21. > :03:25.and we doing everything possible we can it to ensure the problems are
:03:26. > :03:31.resolved. There is no risk of us not responding. In the event of a
:03:32. > :03:42.emergency, dial 909 and we will respond and be with you as quickly
:03:43. > :03:45.as possible. -- dial 999. The company says that it will continue
:03:46. > :03:52.told the issues are resolved. -- the told the issues are resolved. -- the
:03:53. > :03:53.Fire Service so that the issues are resolved.
:03:54. > :03:56.Earlier I spoke to the MP for South West Wiltshire, Andrew Murrison.
:03:57. > :03:58.I asked for his reaction to the computer failures.
:03:59. > :04:02.I think we're all used through computer glitches
:04:03. > :04:06.in our daily lives but this is in a different league
:04:07. > :04:11.something where life and limb could be at risk and serious damage
:04:12. > :04:14.to property, so I think this is something we can
:04:15. > :04:17.It's just not acceptable to have ongoing glitches of this sort.
:04:18. > :04:26.The Fire Brigades Union want it taken to a Public
:04:27. > :04:28.That's something you could help with.
:04:29. > :04:36.Yeah, I think both the south-west and London appear to have had
:04:37. > :04:45.I think the first thing we need to do is get the Home Office take
:04:46. > :04:47.on this matter because I think overall it probably
:04:48. > :04:49.is the Government department with the overview of this
:04:50. > :04:55.and needs to, I think, look at places where it has been
:04:56. > :05:03.a problem and try to get to grips with why it's happened
:05:04. > :05:07.I think it's important to say that this sort of software is great
:05:08. > :05:10.in improving response times and generally improving the service,
:05:11. > :05:20.We certainly do need to make sure that any glitches are dealt
:05:21. > :05:23.with as a matter of priority and also that there is a plan B that
:05:24. > :05:31.doesn't put the operators that you have described in the invidious
:05:32. > :05:39.position they clearly have been in when the system crashed.
:05:40. > :05:42.So how would you reassure your constituents going forward that this
:05:43. > :05:44.will be treated with some sense of urgency?
:05:45. > :05:47.Well, as I said, I think it is urgent because they cannot
:05:48. > :05:49.accept this sort of thing happening regularly in a system
:05:50. > :05:57.which is safety critical, whereas we would perhaps excepted
:05:58. > :06:00.-- perhaps accept it in ordinary computer terms,
:06:01. > :06:03.clearly this software is special and I am alarmed that both
:06:04. > :06:06.in the south-west and in London we appear to have a system that
:06:07. > :06:09.routinely goes down for protracted periods of time in the way
:06:10. > :06:13.So what is the first action that you are going to take on this now?
:06:14. > :06:15.Well, I'm going to write to ministers find out
:06:16. > :06:18.what overview they have taken, whether they share my concerns,
:06:19. > :06:20.which I sincerely hope they do, and what they will do
:06:21. > :06:25.Will you come back to us so that we can follow up on this?
:06:26. > :06:29.I think this is something we need to deal with as a matter of urgency.
:06:30. > :06:34.Forensics officers are continuing their investigation of a former home
:06:35. > :06:36.of the convicted murderer Christopher Halliwell.
:06:37. > :06:38.Gardens and the garages behind two properties
:06:39. > :06:42.Halliwell is serving a "whole life" sentence after killing Becky Godden
:06:43. > :06:51.A teenager's been taken to hospital after a tree fell
:06:52. > :06:55.It happened on the Bath Road in Brislington this afternoon,
:06:56. > :07:00.when the large tree came down near a pedestrian crossing.
:07:01. > :07:03.The road was closed for several hours and emergency services were at
:07:04. > :07:04.the scene. Avon and Somerset Police say
:07:05. > :07:07.they now have two active investigations into cases
:07:08. > :07:14.of female genital mutilation. It's illegal here but it's
:07:15. > :07:16.common in many African countries and is a particular
:07:17. > :07:19.concern in areas of Bristol where Today a leading FGM charity held
:07:20. > :07:23.a meeting to share ideas on how The majority of the women in this
:07:24. > :07:30.room will have suffered But to speak of it
:07:31. > :07:34.is still shameful. There's a culture of
:07:35. > :07:36.silence, which makes A lot of these women have also been
:07:37. > :07:46.through multiple kinds of trauma. They may have come from countries
:07:47. > :07:49.where there has been war You have the FGM, you have
:07:50. > :07:53.the conflict from the war, so you have to sort of unpack
:07:54. > :07:56.and unpick all these issues and ensure that the woman
:07:57. > :07:58.is adequately supported. Many women here grew up
:07:59. > :07:59.in African countries In Somalia, Sudan, even Egypt,
:08:00. > :08:08.80% of girls have their genitals cut or changed for no
:08:09. > :08:12.medical reason whatsoever. The police and social services
:08:13. > :08:23.are doing what they can to try These communities come
:08:24. > :08:31.from countries where they have actually been persecuted,
:08:32. > :08:33.they are fearful of You know, I think if we spoke to any
:08:34. > :08:41.person in Bristol and said, social services and the police
:08:42. > :08:44.are coming to your house, But they go to houses
:08:45. > :08:50.for every form of child abuse and FGM is just another form
:08:51. > :08:53.of child abuse and we need to reassure them that we don't treat
:08:54. > :08:55.this any differently. In a short space of time,
:08:56. > :08:58.perception has started to shift. The message about the risk
:08:59. > :09:00.to women's health is But new women and refugees continue
:09:01. > :09:04.to move to this city, so the work to spare future
:09:05. > :09:06.generations from this brutal Joining me now is Detective Chief
:09:07. > :09:15.Inspector Leanne Pook from Avon and Somerset Police -
:09:16. > :09:18.she's the lead officer in the South West on FGM
:09:19. > :09:30.and was at today's conference. You've been the lead officer in the
:09:31. > :09:36.Selt west. Do you think this is a fighting tide? Can you win against
:09:37. > :09:43.this? I absolutely believe we can. We have developing a really strong
:09:44. > :09:46.relationship with affected images. Some really tremendous individuals
:09:47. > :09:49.within these communities that are trying desperately hard to educate
:09:50. > :09:55.people about the half-point winters. If I didn't believe that we could
:09:56. > :10:02.engage together, I wouldn't be here. -- to educate people about the
:10:03. > :10:11.health risks. Prosecution is one part of a really bigger and much
:10:12. > :10:14.more complex approach to ending FGM. Anybody would tell you that
:10:15. > :10:21.education and prevention is priority. Some of our job is around
:10:22. > :10:28.prevention and education. You've been here for five years, the
:10:29. > :10:39.communities are crawling, how do you come -- how do you combat this? --
:10:40. > :10:43.the communities are growing. If it were done to police to do all the
:10:44. > :10:47.policing... Does the community police itself? You don't have to
:10:48. > :10:54.rely on the community to come forward with these sort of stories.
:10:55. > :10:59.have to rely. We do not get enough have to rely. We do not get
:11:00. > :11:01.intelligence from the communities intelligence from the communities
:11:02. > :11:07.and we are trying to address that. We're performing these
:11:08. > :11:12.relationships. You get information and you work towards amending
:11:13. > :11:17.have mutual trust. These people have mutual trust. These people
:11:18. > :11:24.often come from countries in which police are not to be trusted. It is
:11:25. > :11:30.a slow burning piece of work. You do not gain trust and mutual was begged
:11:31. > :11:37.overnight. We are getting there. -- mutual trust overnight. What about
:11:38. > :11:43.the men in the community? How are you targeting them? The has-beens
:11:44. > :11:48.and real progress with the men. They are posting in their own way. Quite
:11:49. > :11:54.often they work alongside the woman but not publicly. Increasingly, we
:11:55. > :12:03.are involving men and young men as well. That is very important. We
:12:04. > :12:07.have challenges, particularly youth charities, who have really good
:12:08. > :12:14.representation of young men that are tomorrow's dads. Holiday period is
:12:15. > :12:18.coming in. This must be a time when you monitor family is coming apart.
:12:19. > :12:22.Did I feel like they are being targeted when you visit them? I
:12:23. > :12:34.think they might. How do you combat that? Through dialogue and
:12:35. > :12:38.discussion. As a police officer that would like to integrate probably in
:12:39. > :12:45.these communities and stand alongside them, I don't only go and
:12:46. > :12:48.speak to them about FGM. I've become a no decrease in that community and
:12:49. > :12:54.that's happy you begin to develop these relationships. -- I've become
:12:55. > :13:00.a known face in that community. We don't have a different approach. We
:13:01. > :13:08.have a series of risk factors to look at and apply to risk
:13:09. > :13:15.situations. The world in general is uncomfortable with risk. FGM isn't
:13:16. > :13:19.really like that. We are working together to try and address that.
:13:20. > :13:21.Thank you for talking to us. Thanks for watching BBC Points West
:13:22. > :13:23.on this Wednesday evening. Cutting off a rat run -
:13:24. > :13:39.the plants being used to keep school And tomorrow's weather story is all
:13:40. > :13:45.about the storm. What is the impact in the rest?
:13:46. > :13:52.Two Avon and Somerset Police officers are being investigated
:13:53. > :13:54.for gross misconduct after a man was mistakenly tasered in Bristol.
:13:55. > :13:57.It's part of an inquiry by the Independent Police Complaints
:13:58. > :13:59.Commission into what happened during the incident in January.
:14:00. > :14:02.Our home affairs correspondent Charlotte Callen reports.
:14:03. > :14:09.Filmed on a phone by a neighbour - this is Ras Adunbi being confronted
:14:10. > :14:20.He was on his way home after walking his dog in Easton.
:14:21. > :14:22.I see him every day walking his dog, he's a lovely bloke.
:14:23. > :14:25.Police think - mistakenly - that he's someone they want to question.
:14:26. > :14:27.Then the female officer fires her high voltage taser.
:14:28. > :14:46.Shot in the face - Ras was taken to hospital.
:14:47. > :14:48.Then to a police cell in Patchway - before
:14:49. > :14:52.The incident was refered to the Independent Police
:14:53. > :15:12.Today they've served two officers with gross
:15:13. > :15:15.misconduct notices advising them that their conduct is now
:15:16. > :15:20.They have always denied any wrongdoing.
:15:21. > :15:26.Avon and Somerset Police say they will cooperate fully.
:15:27. > :15:30.Big changes are on the way for business rates in our region.
:15:31. > :15:33.In April, the Government wants to look again at the amount
:15:34. > :15:37.businesses pay so that it matches changes in the property market.
:15:38. > :15:41.For much of the west it's good news - rates will go down.
:15:42. > :15:43.The biggest winners include south Gloucestershire,
:15:44. > :15:47.where, on the whole, business rates are set to fall
:15:48. > :15:52.by 10%, Taunton Deane, where it's an 11% reduction
:15:53. > :15:55.and Swindon, where they'll go down by 12%.
:15:56. > :15:59.But the story is very different in the West Somerset council area,
:16:00. > :16:03.where firms are facing one of the biggest increases
:16:04. > :16:06.in the whole country - up an average 66%.
:16:07. > :16:08.And even if businesses are in the same street,
:16:09. > :16:11.they could end up paying very different rates.
:16:12. > :16:13.Clinton Rogers has been finding out more.
:16:14. > :16:22.It is, says this Minehead businessman, the most confusing
:16:23. > :16:31.But what he does know is that he's about to face a 28% increase
:16:32. > :16:36.The rateable value of shops like this is set as pounds
:16:37. > :16:43.per square metre and yet, oddly, not all figures are the same.
:16:44. > :16:49.You only have to cross the road to see a slightly different picture
:16:50. > :16:52.because under the new figures shops over here will have a rateable value
:16:53. > :17:04.If you go down to the corner, there is a shop there actually
:17:05. > :17:11.Why it must be, because we get the morning sun.
:17:12. > :17:16.It must be a mistake and yet the valuation
:17:17. > :17:20.Just across town, this joinery workshop is facing a 60% increase
:17:21. > :17:28.Are you talking about losing people or what?
:17:29. > :17:35.We've just taken on two apprentices but it's dodgy.
:17:36. > :17:42.The average increases in west Somerset are skewed significantly
:17:43. > :17:50.by one rise in particular - here at Hinkley Point B
:17:51. > :17:55.The figures here are breathtaking - from ?8 million now
:17:56. > :18:02.EDF says politely it is in talks with the Valuation Office Agency.
:18:03. > :18:08.Council leaders in west Somerset say the Hinkley figure makes no sense.
:18:09. > :18:11.They are an independent organisation and when we question them
:18:12. > :18:15.about Hinkley Point B they've said, we have done the figures and this
:18:16. > :18:21.The Valuation Office Agency says it won't comment on individual cases.
:18:22. > :18:24.But that rateable values are influenced by a number of factors -
:18:25. > :18:29.including the potential rental value of properties - which leaves
:18:30. > :18:32.business owners here wondering whether spotting a unicorn is more
:18:33. > :18:41.likely than successfully appealing the new figures.
:18:42. > :18:44.Children say they feel safer now that a popular rat run cutting
:18:45. > :18:47.through their primary school in Bristol has been
:18:48. > :18:52.After parents campaigned to make the crossing safer,
:18:53. > :18:55.the City Council decided to block off the road for 18 months
:18:56. > :19:03.More than 300 pupils go to Ashton Gate Primary School.
:19:04. > :19:08.Until recently, they've had to cross a busy road
:19:09. > :19:12.to get from the playground to their classroom.
:19:13. > :19:15.In the morning, there would be cars rushing up and down here,
:19:16. > :19:18.people parking all over the place, it was absolute chaos.
:19:19. > :19:20.It was a bit dangerous because you had to look
:19:21. > :19:23.out for the cars coming across and you could have the chance
:19:24. > :19:30.We've had some abusive drivers, we actually had a driver once stick
:19:31. > :19:34.But this trial closure over the next 18 months means those drivers can
:19:35. > :19:42.These planters came from a local nursery.
:19:43. > :19:44.The council did consider barriers and pop-up bollards
:19:45. > :19:48.but says this is a cheap, quick, effective way to close the road.
:19:49. > :19:50.It would just make it so much easier for staff.
:19:51. > :19:52.They won't have to worry about stopping cars.
:19:53. > :19:57.It feels much safer and parents don't have to worry so much.
:19:58. > :19:59.When the planters first appeared, they did cause some confusion.
:20:00. > :20:06.Others are angry that it's a full time closure.
:20:07. > :20:08.Children are at school from 8:30am-3:30pm so I think that
:20:09. > :20:12.Not all the time, not when the school's closed
:20:13. > :20:19.This is a bit of an experiment - the council wants to
:20:20. > :20:30.But for now drivers will have to find another way round.
:20:31. > :20:32.Bristol City take on Fulham tonight at Ashton Gate
:20:33. > :20:36.City are currently one place and two points above
:20:37. > :20:42.They'll have to do without their leading scorer Tammy Abraham
:20:43. > :20:47.who is out for at least two to three weeks with a leg injury.
:20:48. > :20:51.A Bristol teenager has moved a step closer to a career in Formula One
:20:52. > :20:54.after being snapped up by the McLaren racing team.
:20:55. > :20:57.They've signed Lando Norris up to their young driver programme,
:20:58. > :21:00.saying he's a "fabulous prospect" in the sport.
:21:01. > :21:03.This year the 17-year-old will take part in the European
:21:04. > :21:16.Formula Three series - where Lewis Hamilton once raced.
:21:17. > :21:21.What? Just the excitement. You don't know what to do with that.
:21:22. > :21:23.The Cotswolds is often used as a filming location.
:21:24. > :21:25.In fact, Northleach was recently used for JK Rowling's
:21:26. > :21:29.But now the town is the location for a new BBC mockumentary that's
:21:30. > :21:36.It's written by and stars a brother and sister from nearby Cirencester
:21:37. > :21:40.who wanted to show a different side of the Cotswolds.
:21:41. > :21:43.Here's our Gloucestershire reporter, Steve Knibbs.
:21:44. > :21:52.Northleach - a textbook Cotswold town.
:21:53. > :21:54.And in This Country it's home to cousins Kerry
:21:55. > :22:04.I was walking in the Co-op and he came out and he said after year and
:22:05. > :22:05.I said, no, after you. He's so humble.
:22:06. > :22:08.In real life Kerry and Kurtan are brother and sister
:22:09. > :22:20.What's it like to work together as brother and sister? It's really
:22:21. > :22:23.annoying. Our mum has two split up a reverse. You're really annoying. No,
:22:24. > :22:23.you're really annoying. The show isn't the view
:22:24. > :22:26.of the Cotswolds that you'd normally expect -
:22:27. > :22:35.and that's deliberate. You love the Cotswolds. We want to
:22:36. > :22:45.do shall decide that we knew and grew up with. -- we wanted to show
:22:46. > :22:48.the side that we grow up with. We love living here and wouldn't want
:22:49. > :22:53.many big characters. You find out a many big characters. You find out a
:22:54. > :22:57.lot about people and provide to stand.
:22:58. > :23:00.So you get to hear about the frustrations of the annual
:23:01. > :23:02.scarecrow competition, their excitement at the death
:23:03. > :23:04.of a teacher they hated and meet the locals like Mandy -
:23:05. > :23:09.Who is that? That is grant from Eastenders.
:23:10. > :23:12.But many of the stories are based on Daisy and Charlie's
:23:13. > :23:16.real life experiences - like this...
:23:17. > :23:27.Somebody has been throwing fruit at my house. We have a tree growing up
:23:28. > :23:30.in our garden and we had so many children throwing fruit at ever has.
:23:31. > :23:32.My dad was just Jason. This Country reflects the rawness
:23:33. > :23:34.of real life and definitely isn't family viewing
:23:35. > :23:37.so hasn't been everyone. But how's it gone
:23:38. > :23:48.down in Northleach? I think that the language could be
:23:49. > :23:52.toned down. If you don't think that this is a documentary, it is just a
:23:53. > :23:59.comedy programme done well. People have been amazing and it means so
:24:00. > :24:05.much trust. It is a dream come true. But do you think your impact on the
:24:06. > :24:12.image of the Cotswolds will be? Getting chucked out. Getting fruit
:24:13. > :24:12.thrown at us. Yet, getting pretty thrown at us.
:24:13. > :24:15.Daisy and Charlie's irreverent take on where they grew up, This Country,
:24:16. > :24:18.is on iPlayer and on BBC One on Saturday nights -
:24:19. > :24:33.you think? It's great. I love the you think? It's great. I love the
:24:34. > :24:35.fact that you can have a drive-bys with plums!
:24:36. > :24:54.Let's find out if Storm Doris is approaching?
:24:55. > :24:59.Yes, she is approaching. That will be taking place in the course of
:25:00. > :25:08.tomorrow. The forecast is dominated by the windy conditions. We will all
:25:09. > :25:13.weather in the morning. Once that is weather in the morning. Once that is
:25:14. > :25:17.out of the way, the afternoon will be greatly improved and beat try and
:25:18. > :25:26.breaker. It will remain decidedly windy. The Met office has two
:25:27. > :25:32.warnings for our ever. The yellow warning as for the whole of the
:25:33. > :25:35.Points West region. In the north of Gloucestershire, that is an ample
:25:36. > :25:41.warning. The average north of the, into the Midlands, it could be
:25:42. > :25:47.pretty dangerous for the winds. There is potential for damage and
:25:48. > :25:55.Eagles to be knocked over. -- and vehicles knocked over. Towards the
:25:56. > :26:00.north-west, that is Storm Doris forming quickly. That is a weather
:26:01. > :26:07.bomb as you read in newspapers. These and other areas is where the
:26:08. > :26:14.hazards are combined with strong winds, potentially destructive
:26:15. > :26:19.spell. -- potentially destructive snow in Edinburgh. For the rest of
:26:20. > :26:25.this evening, the winds are already gathering attention. They will
:26:26. > :26:29.continue to be prominent throughout the night. Outbreaks of rain
:26:30. > :26:33.throughout the region. Throughout the night, a cold front is coming.
:26:34. > :26:47.Storm Doris is starting to gather pace. It will have been a mild bout
:26:48. > :26:55.-- a mild night. The winds will be behind the rain and it will be
:26:56. > :27:04.perhaps 50 mph. Some areas potentially 60, even more. The
:27:05. > :27:13.coastal fringe of the Bristol channel. Equally in other areas were
:27:14. > :27:21.there as elevation. That could bring some trees down and bring a threat
:27:22. > :27:27.to high sided vehicles in the M5. Temperatures tomorrow will be mild
:27:28. > :27:33.nonetheless. It might be a decent enough story. Yet, he just got to
:27:34. > :27:43.get tucked away first. Thank you very much for that. Storm Doris. He
:27:44. > :27:53.just slipped those terms in to the vernacular. Join us later on.
:27:54. > :27:55.Good job, guys. We totally nailed it.
:27:56. > :28:00.This year, fundraising kits are going to be sent through the post.