:00:00. > :00:00.Hello, I'm Laura Trant. Welcome to South Today.
:00:07. > :00:12.An inquest hears how a baby boy died after a chemical overdose dtring
:00:13. > :00:24.Although we know a mistake was made during the operation, we know the
:00:25. > :00:26.hospital team was doing its best to give him a better chance of life.
:00:27. > :00:28.The worst offenders ` two of the South's water colpanies
:00:29. > :00:30.are told they must do better with handling customer complaints.
:00:31. > :00:34.The mother of an autistic boy says she's lost her job because the bus
:00:35. > :00:41.And a triumphant end to a 1000 mile journey ` we speak to Saints'
:00:42. > :00:57.People coming out and saying thank you, keep going, and just cheering
:00:58. > :01:07.us on. It was amazing. A grdat way to finish the challenge.
:01:08. > :01:10.An inquest has heard how a newborn baby died following a heart
:01:11. > :01:12.operation at Southampton General hospital. He was accidentally given
:01:13. > :01:15.four times the amount of solution needed to temporarily stop his heart
:01:16. > :01:18.for the life saving surgery. Zach Hilder was just nineteen daxs old
:01:19. > :01:21.when he died in November last year. His parents say they don't blame any
:01:22. > :01:24.of the medical staff ` but don't want the same mistake to be made
:01:25. > :01:36.with another child. Joe Campbell reports.
:01:37. > :01:47.Even before their baby was born Zach Hilder's parents had known
:01:48. > :01:52.because of scans that the toddler would need life`saving surgdry. The
:01:53. > :01:56.operation that was meant to keep him alive was to cost him his whfe. When
:01:57. > :02:01.he was injected with a chemhcal solution to stop his heart, intended
:02:02. > :02:05.not for him but for a 3 `ye`r`old who had been in the same opdrating
:02:06. > :02:09.theatre at Southampton General Hospital that morning. Strahghtaway,
:02:10. > :02:20.the surgeon noticed something was wrong. Dark's hard was bruised ``
:02:21. > :02:27.the boy's heart was bruised. He had never experienced anything like it
:02:28. > :02:30.in his life. The man who detected the chemical cocktail was not here
:02:31. > :02:35.to give evidence but he said he had had concerns about the lack of
:02:36. > :02:42.information communicated to him before the procedure got under way.
:02:43. > :02:47.He had some 20 years experidnce You had only worked at the hosphtal for
:02:48. > :02:51.some months. His worries were dismissed by the coroner who said
:02:52. > :02:57.that what happened was all the more perplexing because the dose was
:02:58. > :03:04.displayed on the machinery. The parents today thanked the strgical
:03:05. > :03:08.team through their lawyer and said they had not been told of any
:03:09. > :03:14.individual responsible. We hold no animosity to those who cared for our
:03:15. > :03:16.son. We know they were doing their best and hope they will continue
:03:17. > :03:26.their challenging work to hdlp small children. Checklists have to be
:03:27. > :03:29.signed off twice now at the hospital and doses must be shouted ott so
:03:30. > :03:35.that everyone can hear them before the ad Minister. They hope there
:03:36. > :03:37.will never be another case like Zach Hilder's.
:03:38. > :03:40.The hospital has just issued a statement saying "We accept full
:03:41. > :03:43.responsibility for the incident and have apologised unreservedlx for it.
:03:44. > :03:45."The error made was very rare. A number of important new safdty
:03:46. > :03:47."measures have been introduced and shared
:03:48. > :03:56."with all UK paediatric cardiac centres."
:03:57. > :03:59.A man has appeared in court charged with the murder of Pennie D`vis a
:04:00. > :04:02.mother of five, who was found stabbed to death in a field near
:04:03. > :04:04.Beaulieu thirteen days ago. Justin Robertson appeared before
:04:05. > :04:12.magistrates at Southampton, from where Sean Killick reports.
:04:13. > :04:20.Justin Robertson, aged 36, `ppeared here for a hearing lasting just four
:04:21. > :04:28.minutes. He stood to confirl his name and age and that he is of no
:04:29. > :04:35.fixed abode. Penelope Davis had been stabbed 13 times. She was found in a
:04:36. > :04:42.field at a farm near Beaulidu. She had been tending horses. Shd had
:04:43. > :04:48.been discovered by her husb`nd. They had five children and worked in a
:04:49. > :04:54.Sainsbury's supermarket. Detectives searched the field for the weapon
:04:55. > :04:56.but police have not confirmdd if it has been found. Justin Robertson was
:04:57. > :05:02.remanded in custody by magistrates to appear at Winchester Crown
:05:03. > :05:10.Court. During this investig`tion, for other people have been `rrested.
:05:11. > :05:16.One was charged with assisthng an offender and has been bailed. A
:05:17. > :05:20.28`year`old woman has been `rrested on suspicion of conspiracy to commit
:05:21. > :05:26.murder. She has been releasdd on bail. A 22`year`old man has been
:05:27. > :05:30.released on police bail and a 37`year`old man held on suspicion of
:05:31. > :05:34.assisting an offender was also bailed. Detectives say the
:05:35. > :05:35.investigation is continuing and are appealing for any witnesses to come
:05:36. > :05:40.forward. The Portsmouth 5`year`old Ashya King
:05:41. > :05:43.today started his Proton Be`m Therapy at a specialist clinic in
:05:44. > :05:45.Prague. It's the treatment his parents wanted for his brain tumour
:05:46. > :05:48.and what prompted them to rdmove Ashya from Southampton hosphtal
:05:49. > :05:50.against medical advice. Of course that started an internation`l police
:05:51. > :06:06.hunt for them. How did the treatment go? It started
:06:07. > :06:11.at eight o'clock this morning, when Ashya was taken from the hospital to
:06:12. > :06:17.the clinic in Prague. Then hnto a treatment room, which we can see
:06:18. > :06:22.here. He was given a plastic mould over his face and a general
:06:23. > :06:27.anaesthetic. After that, a 6 minute burst of proton beam radiathon. It
:06:28. > :06:30.does not sound like much, after all the furore surrounding the family
:06:31. > :06:35.and this treatment. But six minutes is how long it lasted and hd will
:06:36. > :06:39.have 29 more treatments likd that over the next six weeks. Whdn will
:06:40. > :06:44.the family know if it has worked? It could take months, perhaps xears
:06:45. > :06:48.before they really find out if it has been successful. It is not a
:06:49. > :06:53.quick result. You may remember the family of a teenager who went to
:06:54. > :06:56.America for similar treatment, he is still waiting to see if it worked.
:06:57. > :07:03.He did say the treatment was fairly straightforward. A couple of years I
:07:04. > :07:07.went on chemotherapy and th`t involved a lot of injections and
:07:08. > :07:14.surgery. But the proton beal surgery was just lying on a bed with a mask
:07:15. > :07:18.on for half an hour or an hour. So, obviously the family are hoping for
:07:19. > :07:27.the best, as are the doctors treating Ashya. I understand there
:07:28. > :07:29.is an 80% chance of survival for children with this condition, if
:07:30. > :07:33.they get the right condition. Thank you.
:07:34. > :07:36.Two of our water companies have been told by a consumer watchdog they
:07:37. > :07:38.must do better when it comes to handling customer complaints.
:07:39. > :07:41.Southern Water and South East Water were singled out in the latdst
:07:42. > :07:44.report by the Consumer Council for Water. Southern Water performed
:07:45. > :07:46.worst ` it gets around 80 written complaints per 10,000 connected
:07:47. > :07:48.properties. That's double the industry average. A large proportion
:07:49. > :07:51.of complaints from customers put onto water meters, are about their
:07:52. > :07:54.bills. The watchdog says Sotthern and South East continue to lag
:07:55. > :08:00.significantly behind other water companies in cutting the nulber of
:08:01. > :08:03.complaints. A short time ago I spoke to Darren Bentham outside Southern
:08:04. > :08:07.Water's Worthing HQ, and I put it to him that the report made grhm
:08:08. > :08:23.Yes. We are disappointed. Wd have had an almost 30% reduction in
:08:24. > :08:28.complaints but there is cle`rly still a lot to do. You have double
:08:29. > :08:34.the industry level of compl`ints and they are still higher than what they
:08:35. > :08:41.were four years ago. The consumer watchdog is saying you conthnue to
:08:42. > :08:47.lag significantly behind. Wd will continue to improve our
:08:48. > :08:51.performance. We have had 18 months of continual improvement, btt as I
:08:52. > :08:54.say, there is still a lot to do We are not complacent and will be
:08:55. > :08:59.working hard to deliver a ldvel of service we are proud of and that
:09:00. > :09:04.customers deserve. How will you do that? We have made lots of changes
:09:05. > :09:11.and have more to come. We h`ve new systems and billing has changed We
:09:12. > :09:14.will introduce online account management so customers can manage
:09:15. > :09:21.their own account and billing and take more control. Many complaints
:09:22. > :09:26.from customers are about water meters, which you are forcing on
:09:27. > :09:30.everybody. Previously, you find about the way you dealt with
:09:31. > :09:35.complaints and bills. Could that highlight the lack of trust from
:09:36. > :09:38.your customers? I think it hs important we continue to trx to
:09:39. > :09:44.build trust with customers `nd your correct to point out we are in the
:09:45. > :09:47.middle of the UK's largest water metering programme. Our customers
:09:48. > :09:54.say they think water metering is a fair way to charge as it links bills
:09:55. > :09:57.to what people use. But there is of course disruption to customdrs and
:09:58. > :09:59.we must manage that transithon as well as we can.
:10:00. > :10:08.Darren Bentham from Southern Water speaking to me a short whild ago.
:10:09. > :10:11.Still to come in this evening's South Today ` a triumphant dnd to a
:10:12. > :10:17.We speak to Saints' Francis Benali after his home run.
:10:18. > :10:20.The mother of an autistic boy says she's lost her job because of cuts
:10:21. > :10:24.to a school bus service in Berkshire. Tracey Kerrison's teenage
:10:25. > :10:26.son Niall has severe learning difficulties and a mental age of
:10:27. > :10:30.five. He's one of 12 students in the Woodley area who are no longer
:10:31. > :10:33.picked up from their home. @s a result she has abandoned thd school
:10:34. > :10:43.bus altogether, and now drives her son to school. Ben Moore reports.
:10:44. > :10:52.A new term and a new routind. For over a decade, this boy got a lift
:10:53. > :10:57.to school from his front door but now he will have to walk half a mile
:10:58. > :11:02.to catch a bus. He can physhcally walk but not on his own. He must be
:11:03. > :11:08.accompanied. He is always w`ndering off. He has no road safety
:11:09. > :11:15.awareness. He has no strangdr danger awareness. He will just run if he
:11:16. > :11:21.sees something he doesn't lhke. The council brought a bus to take them
:11:22. > :11:27.and classmates to a special school. It is not done on cost but this is
:11:28. > :11:30.about teenagers who we would like to help in line with national policy to
:11:31. > :11:36.promote them becoming more independent and learning skhlls
:11:37. > :11:40.about travelling independently. Tracing now drives her son to school
:11:41. > :11:45.every day but says it has mdant a huge sacrifice. I have lost my job
:11:46. > :11:51.because with the new timetables I can't get into work any mord. I have
:11:52. > :11:56.been laid off from my job and am having to claim benefits, b`sically
:11:57. > :12:04.to stay at home and do the school run. The cost of school transport is
:12:05. > :12:09.a concern for any council. Hidden disabilities should not be
:12:10. > :12:12.overlooked. It is important that people think about autism and don't
:12:13. > :12:16.just assume that because solebody is physically able to carry out a
:12:17. > :12:22.journey that they are actually able. It is not just about whether you can
:12:23. > :12:26.walk. It is about whether you can manage without support. Tracy says
:12:27. > :12:28.she has no choice but to be a full`time carer. Uncertaintx brought
:12:29. > :12:50.by a new bus timetable. The man has been cleared of causing
:12:51. > :12:55.death by dangerous driving. The tide after the car hit a tree last July.
:12:56. > :13:03.The court heard they had bedn racing a car driven by the accused. The man
:13:04. > :13:07.was found guilty of a lesser charge of dangerous driving and fined 250
:13:08. > :13:08.and banned from driving for 12 months.
:13:09. > :13:11.The results of a survey comlissioned for BBC Inside Out reveal why the
:13:12. > :13:14.majority of British workers don t have a pension. While the
:13:15. > :13:16.government's auto enrolment scheme is making it compulsory for
:13:17. > :13:19.companies to offer staff a pension, most of us are not signing tp.
:13:20. > :13:40.Who has got a pension? OK... Who does not have a pension? Whx not?
:13:41. > :13:46.Saving up for a pension just is not feasible at the moment. This man
:13:47. > :13:49.earns ?500 a month and cannot afford to save retirement. Pension
:13:50. > :13:54.specialists think it might be a problem. Younger people will know
:13:55. > :13:59.that when they get to retirdment, the state pension is going to be
:14:00. > :14:04.around ?20 per day. Unless xou do some saving now, you would have any
:14:05. > :14:11.money coming in from that pdnsion later. This man thinks he is doing
:14:12. > :14:17.the right thing by investing in a buy`to`let instead of a pension My
:14:18. > :14:22.property will be let out to students. There is a high student
:14:23. > :14:27.population here. It is right in the centre of town so it is a whcked
:14:28. > :14:30.location so it will always rent There is clearly more than one way
:14:31. > :14:32.to manage your pension. Just don't miss the bus.
:14:33. > :14:38.And you can see Jon's full report on Inside Out at 7:30pm on BBC One
:14:39. > :14:41.New trains. More services. Faster journeys. All are promised with the
:14:42. > :14:45.start of a new rail franchise covering much of southern England
:14:46. > :14:47.this morning. However it began with the usual delays following
:14:48. > :14:51.signalling problems in south London, so for many it was a slow journey to
:14:52. > :15:02.work. Our Transport Correspondent Paul Clifton reports.
:15:03. > :15:13.First Capital Connect reverts to its old name, Thames Link. Todax, it
:15:14. > :15:16.faced the same old problem, signal failure. It is now owned at the same
:15:17. > :15:26.company as southern railway. Together, they carry one in five of
:15:27. > :15:31.Britain's real passengers. We are going to be introducing new
:15:32. > :15:34.services, carriages, improvdments in capacity, and improvements hn
:15:35. > :15:40.ticketing and information. There will be new trains for Thamds link
:15:41. > :15:46.and Gatwick Express. 26% more carriages. 10,000 more rush`hour
:15:47. > :15:52.seats. Smart cards instead of cardboard tickets. Will the toilets
:15:53. > :16:00.be cleaned? Will delay is work better? Will staff know mord on the
:16:01. > :16:10.ground? Those are the things on which First Capital Connect, the
:16:11. > :16:14.previous holder, scored badly. Differences between rival companies
:16:15. > :16:20.will be ironed out. Some Sotth Coast season tickets have risen bx more
:16:21. > :16:26.than ?600. We need to give something back to commuters and a redtction in
:16:27. > :16:32.the price of fares needs to come through. If it means a bettdr
:16:33. > :16:35.service, then it's a good thing The new company carries 273 million
:16:36. > :16:41.passenger journeys per year. That is more people than every airlhne at
:16:42. > :16:46.every UK airport. And every traveller on every ferry. Combined.
:16:47. > :16:49.It's taken more than 3 years to transform an historic paper mill
:16:50. > :16:52.into a state of the art gin distillery. But ` just weeks before
:16:53. > :16:55.the grand opening of Bombay Sapphire's new HQ in Hampshhre `
:16:56. > :16:58.local people are complaining the site is too noisy. The drink's
:16:59. > :17:00.company has apologised for the inconvenience to it's neighbours and
:17:01. > :17:11.for delays in finishing the project. Nikki Mitchell reports.
:17:12. > :17:20.This seemed to car park is dxpected to be filled with visitors when the
:17:21. > :17:24.mill opens to the public next month. Some of Bombay Sapphire's ndighbours
:17:25. > :17:34.have had enough. It is the noise. They have been working 20 47. It has
:17:35. > :17:40.meant a really bad disruption. They have a late`night licence. We were
:17:41. > :17:46.woken by the cleaners at 3al, shouting in the street. Thex have
:17:47. > :17:52.sold us a dream. They've delivered a nightmare. The consensus among
:17:53. > :17:59.people living here is that noise at night time has intensified. Bombay
:18:00. > :18:04.Sapphire has told us it is `dhering to all construction limitathons and
:18:05. > :18:09.the work at night is planting and cleaning, operational work which
:18:10. > :18:14.falls within planning permissions. We have made sure we have done noise
:18:15. > :18:18.monitoring and are signific`ntly within the World Health Org`nisation
:18:19. > :18:21.guidelines. However, all colplaints and concerns from neighbours are
:18:22. > :18:30.important to us and we will not rest until we are satisfied that everyone
:18:31. > :18:34.has had their concerns lookdd into. Turning this into ageing distillery
:18:35. > :18:40.has been a complex process. Some people here believe the destruction
:18:41. > :18:47.is worth it. No Mac it is nhce to see someone doing work and ht will
:18:48. > :18:50.put this place on the map. The council says it has investigated
:18:51. > :18:53.complaints linked to constrtction work and noise, with one ongoing. So
:18:54. > :18:58.far, any problems have been addressed.
:18:59. > :19:08.Onto sport, what a win for Saint! Yes. An important win.
:19:09. > :19:11.Striker Graziano Pelle scordd twice as Southampton moved into the top 4
:19:12. > :19:14.at St Mary's. The Italian's first came after just 6 minutes, heading
:19:15. > :19:16.home Ryan Bertrand's cross. His second was a little more fortunate
:19:17. > :19:19.after his shot`come`pass fell to Dusan Tadic... Jack Cork made it 3
:19:20. > :19:22.in the second half... beford Morgan Schneiderlin provided the pdrfect
:19:23. > :19:31.finish to a 41 pass move ` curling in this superb late fourth.
:19:32. > :19:34.A good win for Saints, here's a roundup of the weekend's other
:19:35. > :19:53.Bournemouth headed into the lead but Rotherham salvaged a .3 minttes into
:19:54. > :20:00.injury time. It can be hugely frustrating. It was always going to
:20:01. > :20:06.be a difficult game. Once wd got our noses in front, we expected to win.
:20:07. > :20:19.At the Madejski Stadium, Redding easily beat Phil. The same double
:20:20. > :20:23.act combined again. Then a substitute sealed the win, but it
:20:24. > :20:32.was Murray who took the platdits. Brighton were 2`0 down after half an
:20:33. > :20:40.hour but then there was somd hope. Danny Hollands's 25 yard shot proved
:20:41. > :20:45.a consolation. In League 2, Portsmouth lost their third league
:20:46. > :20:51.game in a row at Southend. This last`minute strike put paid to a
:20:52. > :20:54.win. A quick mention for Follands Sport
:20:55. > :20:57.in Hamble, who we previewed ahead of their FA Cup first qualifying round
:20:58. > :21:00.last week...They beat Longwdll Green from Bristol, 1`0 ` Michael Turvey
:21:01. > :21:03.with the goal and will now host Cricket now ` and Hampshire can all
:21:04. > :21:07.but secure promotion back to Division One with a victory over
:21:08. > :21:10.Kent at the Ageas Bowl. On Day One, Kent won the toss and deciddd to bat
:21:11. > :21:14.` at one stage Hampshire had them at 86 for 3. But the runs started to
:21:15. > :21:18.flow in the afternoon and Kdnt resume tomorrow. Meanwhile, Surrey
:21:19. > :21:37.were bowled out for 181 agahnst A short while ago, the visitors were
:21:38. > :21:39.155`5. In division one, Sussex reached 358`9 at Nottinghamshire.
:21:40. > :21:42.Now, perhaps the defining ilage of this weekend's sport was former
:21:43. > :21:44.Southampton footballer Francis Benali completing his epic charity
:21:45. > :21:47.run. He ran 1000 miles betwden all 20 Premier League grounds. @nd has
:21:48. > :21:52.so far raised more than ?120,00 for Cancer Research UK. Franny was given
:21:53. > :21:55.a hero's welcome at St Mary's Stadium on Saturday, finishhng with
:21:56. > :21:58.an emotional lap of honour. I'm delighted to say he joins us in the
:21:59. > :22:09.studio along with his physio, Kelly Rutledge.
:22:10. > :22:16.You must be relieved just to sit down. Very much so. It is nhce not
:22:17. > :22:23.to have to go out and run any distance. Have you had a ch`nce to
:22:24. > :22:28.reflect on what you achieved? It is still early days. Over the coming
:22:29. > :22:36.days, there will be that reflective time. The welcome back to St Mary's
:22:37. > :22:41.was something I will never forget. You're expecting it to be tough but
:22:42. > :22:49.was it harder than you barg`ined for? Yes. To be honest, it was,
:22:50. > :22:54.Laura. It was physically delanding and I wanted to test myself in that
:22:55. > :22:59.kind of environment with an extreme challenge. There were tough moments.
:23:00. > :23:07.I had to dig deep. With Kelly and my family on the road with me, they
:23:08. > :23:13.kept me going. You can see the conditions they look bleak. Kelly,
:23:14. > :23:20.it was your job to patch hil up and roll him back out for the ndxt day.
:23:21. > :23:24.How was the impact on his body? We were getting him up about one and a
:23:25. > :23:29.half hours before he was dud to start. We would finish late at
:23:30. > :23:35.night. It was just a case of keeping the muscles moving, keeping the feat
:23:36. > :23:41.in a condition to run in. Blisters! Yes. Just me each his energx levels
:23:42. > :23:47.were up to running that sort of distance. We would go from the early
:23:48. > :23:51.hours of the morning to the late evening. And that is a ment`l
:23:52. > :23:57.challenge as well as a physhcal one. How did you do it every day in such
:23:58. > :24:03.bleak conditions? I had a ntmber of people joining the on the road. It
:24:04. > :24:10.helped having company. Therd were times when I had to just go into a
:24:11. > :24:16.bit of a zone and blanked ott pain or discomfort. There was wonderful
:24:17. > :24:20.scenery around the countryshde. I would like time to reflect `nd take
:24:21. > :24:26.it all on board and give thd injury is a chance to recover. Not pleasant
:24:27. > :24:35.to see! What was it like coling into St Mary 's? I knew there wotld be a
:24:36. > :24:38.big crowd in the stadium because of the home game against Newcastle But
:24:39. > :24:42.what took me back was peopld lining the streets on the way into the
:24:43. > :24:48.city. People quite literallx throwing money into the support
:24:49. > :24:55.vehicles to make donations. It made the hairs on the back of my neck
:24:56. > :25:02.stand up. Did you run the? H will be walking from now on. Thank xou for
:25:03. > :25:13.joining us. No time for our latest weather forecast.
:25:14. > :25:25.This week, we will see some rain and the odd thunderstorm. But there will
:25:26. > :25:31.be sunny spells. It will turn cooler by the weekend. Clear skies
:25:32. > :25:36.overnight bring the risk of mist and fog patches. Some low cloud will
:25:37. > :25:42.feed in and a lot of places will have dry weather. Temperatures will
:25:43. > :25:44.fall to eight Celsius in thd countryside. These are the
:25:45. > :25:49.temperature is in the towns and cities. In some places, a f`irly
:25:50. > :25:56.mild night. A predominantly dry start to the day tomorrow. The mist
:25:57. > :26:03.and fog will lift in mid`morning. There is the chance of a shower But
:26:04. > :26:09.there will be sunshine, with a high of 22 Celsius. Temperatures may be
:26:10. > :26:15.higher than today and Windsor coming from the east, so the chancd of a
:26:16. > :26:21.shower tomorrow is present. There will be clear spells tomorrow night
:26:22. > :26:25.with increasing low cloud, which means maybe some hilltop mist and
:26:26. > :26:36.fog and temperatures falling to 12 degrees. A dry start to Wednesday.
:26:37. > :26:40.High pressure will hang on hn there. It should be mainly settled but like
:26:41. > :26:44.every day this week, there hs always the chance of a stray shower
:26:45. > :26:50.drifting up from France across the English Channel. Most places will
:26:51. > :26:57.remain dry with sunshine. It will feel warmer each day. Temperatures
:26:58. > :27:04.on the up this week and by the weekend we could see 24 Celsius The
:27:05. > :27:05.weekend will be slightly cooler but there will be thunderstorms this
:27:06. > :27:16.week at some point. And you can see more on inshde out
:27:17. > :28:01.of Francis Benali's run. We're back this evening. Goodbye.
:28:02. > :28:07.or to stay part of the United Kingdom?
:28:08. > :28:12.The BBC's online coverage will keep you up to date with every development
:28:13. > :28:16.with live streaming of the key moments, expert opinions