:00:12. > :00:16.Unacceptable ` the patients in need of urgent help left hanging on the
:00:17. > :00:20.phone. Good evening. Welcome to Spotlight.
:00:21. > :00:24.Some callers gave up waiting. The head of the 111 helpline in the
:00:25. > :00:27.South West has admitted it's not good enough. We'll look at what s
:00:28. > :00:31.being done to fix the probldm. Also tonight: Heading back to London
:00:32. > :00:36.` business leaders welcome the return of Flybe's daily flights to
:00:37. > :00:38.the capital. Filthy facilities and lethal
:00:39. > :00:45.equipment ` inspectors find the worst conditions on board a ship for
:00:46. > :00:51.20 years. Are cutbacks to blame for a surge in complaints about rats?
:00:52. > :01:02.And, a tale of determination ` the woman paralysed in a riding accident
:01:03. > :01:05.who refused to give up. When I got the first flicker of movement I
:01:06. > :01:09.pressed the buzzer for the nurse. Look at this!
:01:10. > :01:14.The staffing of an NHS helpline at the weekends is to be improved after
:01:15. > :01:17.callers were left waiting too long for an answer. Figures obtahned by
:01:18. > :01:20.BBC Spotlight only demonstr`te what happened over one seven`day period,
:01:21. > :01:25.but in that time nearly 900 people gave up dialling the non`emdrgency
:01:26. > :01:28.111 number. Campaigners say if people can't get through, it may put
:01:29. > :01:39.unnecessary pressure on A departments. Here's our health
:01:40. > :01:43.correspondent, Sally Mountjoy. Locals and holiday`makers in the
:01:44. > :01:48.south`west over the Easter bank holiday weekend were encour`ged to
:01:49. > :01:53.call 111 if they needed urgdnt health advice. Extra staff were on
:01:54. > :01:59.duty to manage high demand, but the South Western Ambulance Service
:02:00. > :02:03.which runs the helpline has recently struggled to answer calls promptly.
:02:04. > :02:07.Spotlight has seen figures for the week to April the 13th showhng all
:02:08. > :02:14.four counties services faildd to reach the target of answering 9 % of
:02:15. > :02:21.calls within 62nd and nearlx 90 people who dialled 111 abandoned
:02:22. > :02:32.their call `` within 60 seconds Now, there is talk with staff to
:02:33. > :02:36.improve cover. Staff picked up the gauntlet and provided cover for us
:02:37. > :02:42.know the cover is around we take that forward. Please be asstred we
:02:43. > :02:49.will take it forward and we will get the profiling right from here on in.
:02:50. > :02:54.Problems with NHS 111 aren't new. Last Easter, before the ambtlance
:02:55. > :02:58.trust took charge of the service in Somerset, this cancer patient
:02:59. > :03:03.dialled the number when she found `` felt unwell. I was waiting 45
:03:04. > :03:08.minutes for the phone to be answered. In my head at the same
:03:09. > :03:13.time, you know if you put the phone time `` down you will be back in the
:03:14. > :03:17.queue and you don't know how long it would take to be answered. The
:03:18. > :03:22.nonemergency helpline directs callers to the right servicd for
:03:23. > :03:27.them thus relieving pressurd on hospitals and ambulances, btt those
:03:28. > :03:33.who can't get through me di`lled 909 or go to accident and emergdncy when
:03:34. > :03:36.they don't need to. We have been doing a survey that indicatds that a
:03:37. > :03:40.quarter of people do not find it easy to get an appointment with
:03:41. > :03:46.their GP. If some of those people did the right thing and called 11
:03:47. > :03:51.instead, it is not much use if their calls aren't answered promptly.
:03:52. > :03:57.Perhaps we shouldn't be surprised if people, having tried their GP and
:03:58. > :04:03.tried 111, turn up at a and E instead. The ambulance boss has told
:04:04. > :04:07.staff Paul's performance is not acceptable. With increased
:04:08. > :04:08.competition he knows they whll be judged by their record when their
:04:09. > :04:15.contract is up for renewal. Business leaders have welcoled news
:04:16. > :04:19.that there's to be an air lhnk once again between Exeter and London
:04:20. > :04:23.Flybe is to run three services a day from the end of October going into
:04:24. > :04:28.City Airport, close to the capital's financial district. Spotlight's John
:04:29. > :04:35.Henderson reports. These hydraulic pumps go into goods
:04:36. > :04:39.and excavators all over the world. They are manufactured in a Plymouth
:04:40. > :04:46.factory where a workforce of 30 turns over ?60 million a ye`r with
:04:47. > :04:52.85% of sales generated in Etrope. So anything that links the south`west
:04:53. > :04:55.London and is good news. Thd more we can demonstrate we have good
:04:56. > :05:02.connectivity between here and the rest of Europe, it will help us gain
:05:03. > :05:07.more business and not only safeguard jobs but hopefully create more jobs
:05:08. > :05:12.in the future. Seven miles from Canary Wharf, London city is without
:05:13. > :05:17.question a business airport so three flights a day between it and Exeter
:05:18. > :05:23.are seen as crucial. The big winner here is the business
:05:24. > :05:28.community. London is the powerhouse and the one centre that has global
:05:29. > :05:34.reach. Any connection to thd centre of London is big business for all of
:05:35. > :05:42.the south`west. It also says a lot about thd state
:05:43. > :05:49.of Flybe. Last year, it shed around a hundred staff at Exeter to cut
:05:50. > :05:54.costs. We are emerging from a difficult period of restructuring
:05:55. > :05:58.and job losses to get us into a fit condition to grow confidently going
:05:59. > :06:03.forward. The company says its new kex to
:06:04. > :06:06.Gatwick Airlink will continte for the foreseeable future with flights
:06:07. > :06:09.from Exeter to London city starting this October.
:06:10. > :06:15.Conditions on a ship which hs being held in Cornwall have been described
:06:16. > :06:18.as the worst seen for 20 ye`rs. The foreign boat has been detained at
:06:19. > :06:23.Fowey by the Maritime and Coastguard Agency. Today, an inspector boarded
:06:24. > :06:25.to talk to the crew who havdn't been paid since January. Spotlight's
:06:26. > :06:28.David George was there. The Munzur is Turkish owned,
:06:29. > :06:33.Panamanian registered and w`s in Fowey to take on a cargo of china
:06:34. > :06:35.clay. MCA inspectors found the crew living in terrible conditions with
:06:36. > :06:43.dangerous electrics, unhygidnic food storage and filthy toilets. The
:06:44. > :06:46.International Federation of transport workers represents the
:06:47. > :06:50.crew who haven't been paid for three months. They threatened to have this
:06:51. > :06:56.ship arrested if they aren't paid soon. Accommodation is prob`bly the
:06:57. > :07:00.worst I've seen. Really substandard, no washing machine on board so the
:07:01. > :07:08.crew have had no washing of bed linen, personal clothing for one
:07:09. > :07:17.month. The food is stored in very, very... You wouldn't feed it to your
:07:18. > :07:20.dog. Very unhygienic. The r`te of pay on board is below international
:07:21. > :07:27.labour organisation minimum standards. 400 dollars per lonth.
:07:28. > :07:30.It came to the authorities' attention when she ran agrotnd at
:07:31. > :07:34.Shaldon near Teignmouth due to steering problems at the end of last
:07:35. > :07:38.month. The crew's represent`tives say the owners have now prolised to
:07:39. > :07:45.pay around a total of $50,000 in back pay and airfares for those crew
:07:46. > :07:48.who want to leave. Meanwhild, the ship remains detained by thd MCA in
:07:49. > :07:55.Fowey until improvements ard carried out. I'm told one young crew member
:07:56. > :07:59.was paid 2,500 dollars ` thd equivalent of six months' w`ges ` to
:08:00. > :08:06.be on this ship in order to gain experience, so effectively he has
:08:07. > :08:11.been working for nothing. `` he has paid. The BBC has attempted to
:08:12. > :08:13.contact the ship's owners at their office in Turkey but as yet there
:08:14. > :08:21.has been no response. A property boss has been jahled for
:08:22. > :08:24.four years for stealing mord than ?360,000 from developers and
:08:25. > :08:27.residents. Mark Postle`Haykon, from Plymouth, switched the monex to his
:08:28. > :08:31.own accounts and faked doculents. The city's Crown Court heard he used
:08:32. > :08:35.the cash to prop up his firl and fund his lifestyle.
:08:36. > :08:39.Dorset Police are to delete images of an abuse victim from a
:08:40. > :08:42.paedophile's laptop. The force said after legal advice removing the
:08:43. > :08:45.pictures was "the right thing to do". Earlier this month, police said
:08:46. > :08:48.they couldn't delete them bdfore returning the computer as the photos
:08:49. > :08:51.weren't legally classified `s indecent.
:08:52. > :08:56.There's been a surge in complaints about rats in Cornwall. Council
:08:57. > :09:01.figures show sightings rose by 0% over the last year. It scrapped a
:09:02. > :09:07.free pest control service for householders in 2011, and some say
:09:08. > :09:15.this is having an impact. Btt the authority blames factors such as the
:09:16. > :09:19.weather. They are the rodents we all love to
:09:20. > :09:25.hate and it's claimed they `re on the rise in Cornwall. It was coming
:09:26. > :09:33.down those steps bold as br`ss and then it ran down here and r`n in
:09:34. > :09:40.that there. How big was it? Fully grown, I would think. Beford 20 1,
:09:41. > :09:45.Joyce would have got a pest control service is free from the cotncil but
:09:46. > :09:49.it was scrapped due to cuts. Experts say having to pay is a factor in why
:09:50. > :09:55.the population of rat seems to have grown. A lot of people haven't got
:09:56. > :10:01.the money to do it so they light try and do it themselves or hopd for the
:10:02. > :10:05.best. Cornwall Council still has a duty to investigate rats in public
:10:06. > :10:10.areas or a neighbour 's garden. Figures showed complaints wdnt up
:10:11. > :10:15.50% in the last year. Steve says paying to get rid of foaming can be
:10:16. > :10:18.a good thing as it encouragds people to take responsibility for things
:10:19. > :10:25.that attract rats like rubbhsh and bird feeders. Once they are
:10:26. > :10:29.established, if there is a ready source of food and water thdy will
:10:30. > :10:34.multiply. The council says ht rats became a big public health hssue it
:10:35. > :10:38.would reconsider but currently it has no plans to bring back ` free
:10:39. > :10:41.pest control service. There were accusations of political
:10:42. > :10:44.foul play in the South West today less than 24 hours after nolinations
:10:45. > :10:48.closed for candidates in next month's European Elections. UKIP
:10:49. > :10:54.clams a rival party has adopted a deliberately similar name to confuse
:10:55. > :11:06.voters and poach its votes. Our political editor, Martyn Oates, is
:11:07. > :11:17.here to tell us more. The party is called An Independence
:11:18. > :11:21.From Europe. The party `` polling card also lists parties
:11:22. > :11:29.alphabetically so it will bd at the top of the polling card. Wh`t or who
:11:30. > :11:35.is behind this? A former UKHP MEP has fallen out with his party in a
:11:36. > :11:46.rather big way. What are thd respective parties saying about
:11:47. > :11:53.this? UKIP is saying that... The new party is saying that UKIP doesn t
:11:54. > :12:00.have sole use of the word Independence. A while ago, the party
:12:01. > :12:10.called themselves The Liter`l Democrats. `` a party called
:12:11. > :12:13.themselves. Thanks for joining us.
:12:14. > :12:18.New video evidence reveals the scale of damage caused by the winter
:12:19. > :12:24.storms to one of our most v`lued coastal waters. Lyme Bay has been
:12:25. > :12:27.closed to dredging for years and rare corals and sea life were
:12:28. > :12:32.starting to recover, but now much of that has been destroyed.
:12:33. > :12:37.This video of the sea bed off the coast of Lyme Regis `` Lyme Bay is
:12:38. > :12:42.recognised as a special place in the south`west and the rest of the
:12:43. > :12:47.country. This environment is protected because of the rarities
:12:48. > :12:54.found here. It is looking rdally good. We have pink sea fans and
:12:55. > :13:00.corals. And this is the UK's largest sea squirt. That is last sulmer but
:13:01. > :13:09.this winter 's storms have had a dramatic effect. We have sedn a lot
:13:10. > :13:13.of open, dead scholar shells. The scholar fishermen have towed up dead
:13:14. > :13:19.scholar and we think it is because they can't feed properly because of
:13:20. > :13:24.all the suspended sediment. Parts of Lyme Bay were closed to dredging in
:13:25. > :13:29.2008 and more recently, much of this secret `` sea bed was designated a
:13:30. > :13:33.special conservation area. Plymouth University has mapped most of this
:13:34. > :13:36.area and it will continue to monitor change.
:13:37. > :13:42.Now, the sun comes out, the visitors arrive and most of the time everyone
:13:43. > :13:45.enjoys all the South West h`s to offer without a hitch. But what
:13:46. > :13:49.about when it does go wrong and a day trip or a holiday comes to a
:13:50. > :13:53.dramatic halt? John Danks h`s the first of two reports on the faces
:13:54. > :13:57.you might be glad to see in an emergency.
:13:58. > :14:08.Whether in the air, at sea or on land, rescue teams are on c`ll night
:14:09. > :14:11.and day all year round. The south west coastline stretches more than
:14:12. > :14:14.600 miles and when emergenches arise along it, coastguard rescue teams
:14:15. > :14:23.play an essential role in rdscuing people. We get people not f`miliar
:14:24. > :14:27.with the area. Even last ye`r, we met people and it was the fhrst time
:14:28. > :14:31.they'd ever been to the sea. They were surprised it came in and out
:14:32. > :14:33.twice a day. Something we would take for granted, they'd never
:14:34. > :14:39.experienced it. As they described, all of a sudden, they were being
:14:40. > :14:41.chased up the beach by the sea. To ensure they're ready for those
:14:42. > :14:45.situations, the Newquay teal is carrying out a monthly training
:14:46. > :14:48.exercise. Nearly all here are volunteers with day jobs as
:14:49. > :14:55.plumbers, farmers and mechanics to name a few. We have to get ourselves
:14:56. > :14:59.in a position above the castalties. It takes a bit of doing somdtimes to
:15:00. > :15:03.find and locate them and soletimes it is too dangerous to do anything,
:15:04. > :15:08.but we will always be there. Sometimes the best asset will be a
:15:09. > :15:12.helicopter. That is what happened when this teenager was found
:15:13. > :15:15.clinging to a cliff face in north Cornwall. These infrared im`ges
:15:16. > :15:19.taken a night show the cliff rescue team at the top. They called in a
:15:20. > :15:23.search and rescue helicopter from Chivenor and the young man was
:15:24. > :15:27.eventually winched to safetx. As well as a rope work, the co`stguard
:15:28. > :15:31.teams are tasked with water rescues and land searches. Most call`outs
:15:32. > :15:36.are for genuine accidents. Others could be avoided. Anybody who thinks
:15:37. > :15:40.they can drink ten pints of lager and swim to Ireland, as one chap did
:15:41. > :15:44.last year, yes we will go and get them and rescue them but, rdally, is
:15:45. > :15:51.it something we should be c`lled out to? He should probably have known
:15:52. > :15:55.better. The team responds to around 100 incidents each year. A big
:15:56. > :16:07.commitment for volunteers, but one which ultimately helps save lives.
:16:08. > :16:18.Thank you for your thoughts about the 111 nonemergency call sdrvice.
:16:19. > :16:23.One caller said she would bd called back within two hours but it took 11
:16:24. > :16:28.and a half hours. She says ht is ridiculous. She has since bden seen
:16:29. > :16:31.by her GP and she doesn't know why she bothered.
:16:32. > :16:38.We have had positive comments. One caller told us she had nothhng but
:16:39. > :16:40.praise for the service. Immddiate response and professional action.
:16:41. > :16:43.Please keep your comments coming. Now a story of incredible
:16:44. > :16:46.determination. Nearly two ydars ago, Suzanna Hext from Cornwall was
:16:47. > :16:51.paralysed in a riding acciddnt. The`25 year`old broke her b`ck and
:16:52. > :16:54.pelvis and was left in a whdelchair. But after 177 days in hospital and
:16:55. > :17:00.seven operations, amazingly, she may ride again. Janine Jansen h`s been
:17:01. > :17:07.taking a look at her long road to recovery.
:17:08. > :17:17.Eventing was her love. Susannah was passionate about horses but on the
:17:18. > :17:25.26th of July 2012 she was crushed by half a tonne of horse. He l`nded
:17:26. > :17:33.straight on top of me. He rolled off me and rolled back across md again
:17:34. > :17:36.just to add insult to injurx. Yes, it was a split second that has
:17:37. > :17:41.changed my life for ever. I instantly knew that I was in
:17:42. > :17:48.trouble. I couldn't feel my legs or move them. I thought I was
:17:49. > :17:53.completely paralysed. After two weeks, suddenly she felt solething.
:17:54. > :17:58.When I got the first flicker of movement, I pressed the buzzer for
:17:59. > :18:04.the nurse. Look at this! I was so excited. She has just begun
:18:05. > :18:10.practising being back in thd saddle, but it has been a long journey. She
:18:11. > :18:15.has had seven operations, she has a screw in her back and a battery pack
:18:16. > :18:20.in her spine to send electrhcal impulses to her spine, her pelvis
:18:21. > :18:24.was shattered. She still has no feeling in her left foot or ankle
:18:25. > :18:31.but now she is finally thrilled to be able to walk again. Pretty
:18:32. > :18:36.incredible just being upright and on the level with people. It sounds
:18:37. > :18:41.bizarre but being able to t`lk to people on their level was rdally
:18:42. > :18:48.nice. Just one more operation to go and then she hopes to ride `gain and
:18:49. > :18:50.maybe take part in dressage. Her motto in life is, enjoy lifd and
:18:51. > :19:00.don't take it for granted. A real inspiration. Now, has it been
:19:01. > :19:03.a day of immense pride for xou or are you wondering what on e`rth
:19:04. > :19:05.we're talking about? St George's Day is celebrated by some and completely
:19:06. > :19:09.forgotten by others. For a north Devon landlord, it's one
:19:10. > :19:12.of the most important days of the year. John Hutchings has colpletely
:19:13. > :19:16.covered his pub in red and white flags as part of his campaign to get
:19:17. > :19:20.more of us to celebrate. So, who better to send there tonight than
:19:21. > :19:24.one of our very own from thd south west ` that's the south west of
:19:25. > :19:32.Scotland mind you ` it's Halish Marshall.
:19:33. > :19:35.When I was growing up in thd south`west of Scotland, we've
:19:36. > :19:41.celebrated Saint Andrews Dax with special programmes on TV. And Saint
:19:42. > :19:50.Patrick 's Day in March in Northern Ireland. What about Saint Gdorges
:19:51. > :19:56.feast day? Well celebrations here and red and red`and`white flags as
:19:57. > :20:00.well. Why? The landlord thinks it is really important. You are that
:20:01. > :20:06.landlord. Why should we celdbrate St George's Day like this? Why
:20:07. > :20:12.shouldn't we? It is our patron saint 's day. The Irish do it so why
:20:13. > :20:17.shouldn't we? Let us have a party. And you would like to see it as a
:20:18. > :20:24.bank holiday? Absolutely. At the moment we have a Mayday and why not
:20:25. > :20:31.have a pension saint 's day national holiday. David Cameron said St
:20:32. > :20:38.George's Day is overlooked so maybe you have a helping hand there? There
:20:39. > :20:43.is a massive petition onlind. MPs have talked about it so hopdfully it
:20:44. > :20:51.will happen. Do you think m`ny people know the date? We have all
:20:52. > :20:55.the flags out and people asked, is there a football match? No one
:20:56. > :21:01.really knows what it is abott and no one seems to know when the date is.
:21:02. > :21:06.I am trying to say, this is our day, remember it for next year. @dd a
:21:07. > :21:11.great night tonight. Letters meet someone who does know it is St
:21:12. > :21:19.George's Day. This is actually a special brew. Dave, from thd local
:21:20. > :21:25.brewery, tell us what you m`de? A lovely golden egg with 100% hops and
:21:26. > :21:30.English barley. It has a lovely fruity taste. I suppose you think St
:21:31. > :21:38.George's Day should be more marked as well? Absolutely. We ought to
:21:39. > :21:42.celebrate things that are English every now and again. The English are
:21:43. > :21:47.to deprecating. Thank you. Back to you.
:21:48. > :21:49.Happy St George's Day to evdrybody, especially in Holsworthy. Now a look
:21:50. > :22:02.for the weather and here is David. Thank you and good evening. Clout
:22:03. > :22:06.and patchy rain is holding on across parts of Somerset and Dorset. It
:22:07. > :22:14.will eventually clear tonight. Foremost, a fine and night. A better
:22:15. > :22:20.day tomorrow. We will see some sunshine, especially through the
:22:21. > :22:25.morning. There is the cloud we have seen so far today. You can see a
:22:26. > :22:29.lovely clearance that is prdtty much through most of Devon and Cornwall
:22:30. > :22:36.but it lingers across Somerset and Dorset, as I said. A couple of hours
:22:37. > :22:39.before it will disappear. Then we will be between weather systems
:22:40. > :22:44.This is the middle of the d`y tomorrow with low pressure out here
:22:45. > :22:50.and in the North Sea. That system gets closer and closer and we will
:22:51. > :22:59.be squeezed from two directhons on Friday which sets us up for a
:23:00. > :23:04.unsettled weekend. There has been some nice clearance of the lain area
:23:05. > :23:07.of cloud. Some heavy showers on the North Devon coast at the molent and
:23:08. > :23:16.some may arrive at the North Cornwall coast. This was earlier at
:23:17. > :23:21.Exeter Cathedral. People out and about were enjoying the find weather
:23:22. > :23:27.and temperatures of up to 14 Celsius. Quite comfortable for this
:23:28. > :23:32.time of year. And the union flag flew for a good reason as apparently
:23:33. > :23:40.the Saint Georges flag was torn up in the strength of the wind through
:23:41. > :23:44.the winter time. If you showers particularly across parts of North
:23:45. > :23:51.Devon and into Somerset tomorrow `` tonight. Then some fog and list will
:23:52. > :23:57.form by the end of the night and it will turn quite chilly. Arotnd the
:23:58. > :24:03.coastline, temperatures will hold up quite well. But a cold start to the
:24:04. > :24:09.day tomorrow but fine when the mist and fog has moved out of thd way. By
:24:10. > :24:15.the afternoon, the chance of slow`moving showers. For most of us,
:24:16. > :24:18.most of the day is dry but the nature of the showers means one
:24:19. > :24:20.village gets a huge downpour whilst down the road they held onto the
:24:21. > :24:27.sunshine. Some of the best of the weather will
:24:28. > :25:08.be across the Isles of Scilly. The outlook is for some find and dry
:25:09. > :25:12.weather for the first half of the day on Friday with showers
:25:13. > :25:13.developing later and unsettled at the weekend with rain or he`vy
:25:14. > :25:25.showers. That's it. Claire is back as part of
:25:26. > :25:27.the BBC News at ten. From all of us here, happy St George's Day. Good
:25:28. > :25:53.evening. 'The last two generations
:25:54. > :25:55.have been robbed 'of an opportunity to vote
:25:56. > :25:57.on the EU. 'And yet it has a greater impact
:25:58. > :26:00.on our everyday lives 'and not leave it for
:26:01. > :26:06.another generation.' I want a Britain that is free
:26:07. > :26:23.to control its own destiny. 'It's estimated there'll be another
:26:24. > :26:28.3 million people in Britain by 020. 'Our public services
:26:29. > :26:31.are already stretched.