:00:15. > :00:16.There are serious concerns tonight about the way patient transport
:00:17. > :00:19.services are being run across much of the south west.
:00:20. > :00:22.Some patients have been left waiting for hours for ambulances to be taken
:00:23. > :00:26.The firms say they have worked hard to make improvements.
:00:27. > :00:27.Spotlight's health correspondent Sally Mountjox
:00:28. > :00:37.Victor is a kidney patient who needs frequent dialysis.
:00:38. > :00:40.He speaks for many fellow p`tients in Dorset who've had long w`its to
:00:41. > :00:43.be collected before and after hospital treatment.
:00:44. > :00:47.They've been waiting an hour to be picked up.
:00:48. > :00:50.That's a long time when you've been on dialysis
:00:51. > :01:01.Two of the three private ambulance firms that took over the contracts
:01:02. > :01:05.for NHS patient transport in the south west last October failed three
:01:06. > :01:16.Today, council watchdogs considered seven separate reports of the Dorset
:01:17. > :01:29.Transport arriving late, missed appointments, hospit`ls
:01:30. > :01:32.unable to discharge patients, long delays for phone booking.
:01:33. > :01:40.Patients have described the service as a shambles.
:01:41. > :01:43.NSL runs patient transport elsewhere.
:01:44. > :01:46.This man from Dawlish is ond of a number of patients
:01:47. > :01:56.He praises NSL drivers but said the system let him down.
:01:57. > :02:09.Sometimes I missed them all together.
:02:10. > :02:19.I stood outside waiting and it never came.
:02:20. > :02:33.Most patients get a good service but we can improve.
:02:34. > :02:37.Health watchdogs will continue to monitor the situation to ensure
:02:38. > :02:46.Today, Dorset Council's health watchdogs were shocked to ldarn
:02:47. > :02:49.the NHS has had to pay an extra ?2 million to the ambulance firm E`zec,
:02:50. > :02:52.so it can provide transport for everyone who needs it.
:02:53. > :02:54.Health service commissioners admit they under`estimated demand for
:02:55. > :03:03.patient transport, when thex first put the service out to tenddr.
:03:04. > :03:07.We had to gather information from a number of sources.
:03:08. > :03:17.We had to base it on the best information.
:03:18. > :03:20.We did a fantastic job in publicising the new servhce
:03:21. > :03:24.so that created demand in the first couple of weeks.
:03:25. > :03:27.Floral tributes have been l`id in memory of a 16`year`old boy
:03:28. > :03:30.from Plymouth who died yestdrday after falling from a bridge over
:03:31. > :03:35.The headmaster of St Boniface's College,
:03:36. > :03:39.where the teenager was a pupil, said he was one of its brightest stars.
:03:40. > :03:45.Police say the death isn't being treated as suspicious.
:03:46. > :03:48.Muller Wiseman Dairies has confirmed it will close its depot at Pensilva
:03:49. > :03:50.near Liskeard, with the loss of almost 60 jobs
:03:51. > :03:52.The milk processing and distribution business announced
:03:53. > :04:00.in May that it was consulting on the future of the depot.
:04:01. > :04:05.The Environment Agency has been setting out its ?10 million plan to
:04:06. > :04:07.protect part of the south coast near Dawlish from the impact
:04:08. > :04:10.of rising seas by literally turning back the sands of time.
:04:11. > :04:13.It wants to take the profild of the coast at Dawlish Warren back
:04:14. > :04:23.Our Environment Correspondent Adrian Campbell explains.
:04:24. > :04:25.A sunny summer's day looking out across the water
:04:26. > :04:37.Large quantities of sand have moved out to sda.
:04:38. > :04:50.The storms showed the importance of protecting vital infrastructure.
:04:51. > :04:56.The Environment Agency has ` plan to help with the problems of erosion.
:04:57. > :05:00.This man says it's vital to get on with the work.
:05:01. > :05:12.A lot of the communities, that used to flood regularlx...
:05:13. > :05:19.Storms mean natures does what it wants to do.
:05:20. > :05:26.We want to invest in these schemes to stop the flooding.
:05:27. > :05:49.Across the water in Dawlish, the Environment Agency has
:05:50. > :05:51.ambitious plans to restore the beach using sand out at sea
:05:52. > :05:55.There will also be other works to improve sea defences.
:05:56. > :05:57.There's plenty of sand between Dawlish and Exmouth.
:05:58. > :06:00.The Environment Agency says it intends to work with nature,
:06:01. > :06:12.The weather forecast for the UK is coming up in ` minute,
:06:13. > :06:28.but first a look at the regional forecast with David.
:06:29. > :06:44.We are losing the high pressure On those they, low pressure from
:06:45. > :06:55.Friday. Overnight tonight, ht is clear. Some more cloned credping in
:06:56. > :07:05.from the North. It is a gre`t start across Cornwall tomorrow. Cloud as
:07:06. > :07:17.thick elsewhere. A little bht cooler. 21, 20 2 degrees. On those
:07:18. > :07:23.they, " known. It will go to all tedious, especially in the dvening.
:07:24. > :07:31.Stealing unsettled as we he`d into the region. Good night.
:07:32. > :07:32.with the summary. Turning more unsettled as
:07:33. > :07:32.with the summary. Turning more unsettle` as we head
:07:33. > :07:33.with the summary. Turning more unsettled as we head towar$s
:07:34. > :07:33.with the summary. Turning more unsettled as we head towards the
:07:34. > :07:42.weekend. Good evening. After what has been a
:07:43. > :07:46.glorious few weeks of summer sunshine for many of us, things are
:07:47. > :07:50.about to change over the next 2 hours. We are seeing the change
:07:51. > :07:55.marked by the weather front on the satellite image. To the south of
:07:56. > :08:00.that, 25 degrees, in Bournemouth for instance, but in the north and east,
:08:01. > :08:04.cooler, fresher air. That sets the scene for tomorrow. A cooler day. We
:08:05. > :08:10.will have hazy sunshine on offer, although cloudier skies than we have
:08:11. > :08:13.been used it over the past week Tonight we have thicker cloud
:08:14. > :08:17.bringing more two spots of drizzly rain for some southern areas. Many
:08:18. > :08:18.parts dry, but we have the