05/10/2016 BBC Business Live


05/10/2016

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This is Business Live from BBC News with Ben Thompson

:00:00.:00:00.

The tech giant is accused of spying on millions of e-mails on behalf

:00:07.:00:14.

Live from London, that's our top story on Wednesday, 5th October.

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Yahoo won't confirm or deny reports it used special software

:00:35.:00:38.

Bringing artificial intelligence to your home.

:00:39.:00:56.

Google unveils its new virtual assistant.

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And a couple of new smartphones as well.

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The markets have got the wobblies again. We have the pound sinking

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lower and share markets across Europe falling, we'll explain why.

:01:12.:01:15.

Have you got what it takes to be a social media star?

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We'll find out how your online following could lead

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to a pretty lucrative marketing deal.

:01:25.:01:26.

And are you influenced by the influencers?

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Have you ever bought something promoted or

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The internet giant, Yahoo, secretly scanned millions

:01:30.:01:57.

of its users' e-mail accounts on behalf of the US

:01:58.:02:00.

government according to the Reuters news agency.

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Its report suggests the company secretly built custom software

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Yahoo refused to confirm or deny the reports. It insists it is a law

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abiding company. The allegation comes less

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than a fortnight after Yahoo said hackers had stolen data

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from about 500 million users in what could be the largest

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publicly disclosed Meanwhile, Yahoo is in the process

:02:24.:02:25.

of being taken over by Verizon Communications

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in a $4.8 billion deal. Our North America Technology

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Correspondent Dave Lee has been Yahoo may have hoped its troubles

:02:38.:02:50.

were behind it, when it pinned that deal to sell itself. It has been bad

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news for this company. Two weeks ago, we heard the company had been

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hit by a huge cyber breach, the biggest in history. We're told Yahoo

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may have been complicit in creating software, software monitoring

:03:11.:03:14.

information that was sent to Yahoo e-mail accounts and looking for

:03:15.:03:19.

strings or words or characters and communicating that with US

:03:20.:03:22.

intelligence authorities. Reuters reports the software was made in

:03:23.:03:27.

2015. Yahoo says it is a US company abiding by US law. The intelligence

:03:28.:03:33.

agencies aren't telling us anything and ver risenon the potential new

:03:34.:03:38.

owner of Yahoo refuses to comments on the reports at all.

:03:39.:03:43.

Elsewhere in the tech world Google has staged

:03:44.:03:46.

what it s calling its biggest ever product launch.

:03:47.:03:49.

It has unveiled two new smartphones and a range of other devices.

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So the search engine provider gave us a glimpse of its

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It's a voice activated device which uses artificial intelligence

:03:57.:04:01.

It's a sign of how bold tech firms are becoming in going

:04:02.:04:06.

For instance, Google's new home management service is a direct

:04:07.:04:12.

challenge to Amazon which has it's own household

:04:13.:04:14.

Facebook is launching its own online sales service called Marketplace

:04:15.:04:19.

Car-maker Toyota is also straying into new areas.

:04:20.:04:33.

It's building a household robot that you can chat with,

:04:34.:04:36.

And the electric car maker Tesla is also venturing into novel

:04:37.:04:40.

territory - it's building a factory to manufacture batteries

:04:41.:04:42.

With me is Linzi Boyd, author of Brand Famous and global

:04:43.:04:46.

Nice to see you. Welcome. Hello. So a lot to get through. A lot was

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announced yesterday. Let's start with the phones. It is the first

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time it has been designed in-house, what struck me is the price tag.

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They're going head-to-head with Apple's iPhone, a similar price,

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similar technology. They are not trying to corner the lower end of

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the market, are they? No, Google is wanting to be more of a premium

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brand and they have been that except they have been an operating system.

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This is their first opportunity to come out and be a hardware and so

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they're positioning themselves and they're positioning themselves hard

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as more of a luxury brand. Why would I opt for that phone as opposed to

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the Apple or Samsung equipment? Google owns the operating system

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that is sit behind. This is the first time they have been able to

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put it into their own hardware system. They can be first to market

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with the new phases that they bring out to market and not have to rely

:05:47.:05:50.

on other phones to be able to bring it out for them. A big push has been

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into all this home ought owemation and virtual assistance, clearly the

:05:58.:06:01.

tech companies are looking at how we will be using technology over the

:06:02.:06:05.

next few years and this is one of them. But again, going head-to-head

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with established players and we have seen the likes of Amazon do this

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already? Well, the frontier is the home. Three years ago, if you

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noticed, they thought it was going to be the television. And now, three

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years later, they're competing against the home. The interesting

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part is that they've gone for against Amazon and Apple is not yet

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really gone into connected home. They have still gone into the TV

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side of things. So it will be interesting to see where it moves

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to. What about the issue of privacy though? We touched yahoo today, some

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viewers might think it is shocking if the revelations are true, Yahoo

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not saying much about it at the moment, but in terms of this device

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that Google will have in your home, building up so much data on what

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you're doing, what you're talking about, where you're going, what

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about the privacy? It is interesting, isn't it in Google is

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known for data and Apple is more known, I think, for sales. And so, I

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think Google is going to have to be careful because they are going to

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now be collecting so much data from people and the whole transparency

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side of things, people are already resisting having their data being

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tapped into and I think there is going to be a massive backlash in

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the very near future of people hacking into data and actually

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resisting what people are doing with their own data.

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Lindsey, thank you for explaining that. Lindsey Boyd.

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In other news: The International Monetary Fund has cut its forecast

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for growth in the United States, claiming that political

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tensions are hindering the world's major economies.

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The IMF said it expected the US economy to expand

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It also warned the Brexit decision will hit the UK economy hard

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and halved its 2017 growth forecast for the country to just 1.1%.

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Tesla's former rival in electric cars, Henrik Fisker,

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has re-entered the electric car market with two new models.

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Mr Fisker's previous company built luxury cars popular with celebrities

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until its high-profile bankruptcy in 2013.

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For his new venture, he's announced both a high-end car

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as well as an affordable mass-market model.

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The IMF downgrading growth forecasts for various economies. If you are in

:08:28.:08:33.

East Asia you are bucking that trend. The World Bank says things

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are resilient. Sarah Toms is across this story

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for us in our Asia Business What have we heard from the World

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Bank? The World Bank has slightly raised its 2016 economic growth

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forecast for East Asia and the Pacific and it says it expects the

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region to grow 6.4% in 2016 and 6.2% in 2017. And forecasts for China on

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those two years were unchanged. Now, the bank says that Brexit isn't

:09:08.:09:10.

likely to have much of an impact on growth in the near term, but it

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warned that the region still faces significant risks and one of them,

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of course, being China's on going economic slow down, but one

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highlight was Thailand which is now expected to grow by 3% despite

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political uncertainty, a booming tourism industry and the

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Government's investment in infrastructure is boosting consumer

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confidence. Interesting into what's going on

:09:38.:09:41.

there in East Asia. Let's show you markets in that region, how they

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fair today. So Japan closing up 0.5% and Hong Kong up slightly. No trade

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in Shanghai today. Mainland China, markets closed for a public holiday.

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We had a weaker yen, so that boosted trade in Japan, but we've got the

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price of oil edging higher, above $51 a barrel for the price of Brent.

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Let's look at Europe. A different picture in Europe. We've got the

:10:05.:10:11.

pound buying less than $1.27, the pound continuing to sink, but we've

:10:12.:10:15.

got the markets across Europe headed lower. A few concerns out there

:10:16.:10:20.

about rumours that European Central Bank may start to taper its

:10:21.:10:22.

so-called quantitative easing, we will explain that in a moment, but

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first of all here is Samira with a look at what's going on on Wall

:10:27.:10:31.

Street. How many jobs did America's private sector create last month?

:10:32.:10:34.

Well, we will find out later today when the national employment report

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is released. This is a recursor to the labour department's jobs report

:10:40.:10:47.

which comes out on Friday. Montsanta will be reporting earnings this

:10:48.:10:56.

week. Declining commodity prices, lower

:10:57.:11:01.

farm incomes and delays in regulatory approvals for some of its

:11:02.:11:04.

newest products really stung the seed company in recent quarters and

:11:05.:11:08.

finally, the boss of Mickey Mouse will be speaking at an event at

:11:09.:11:18.

Boston College. The speech by Walt Disney's CEO comes amid reports that

:11:19.:11:22.

Disney maybe considering a bid for Twitter.

:11:23.:11:27.

Joining us is Nandini Ramakrishnan, Global Market Strategist at JP

:11:28.:11:29.

Sally touched on this. Sterling falling again. Taking a hammering,

:11:30.:11:40.

now below $1.27. We talked about it yesterday, but it is more of the

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same, it is about the timetable for Brexit? The more we hear about when

:11:45.:11:52.

Article 50 will be invoked, you see this weakness. This actually does

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pose a couple good benefits for indexes like the FTSE 100 that earn

:11:58.:12:01.

70% of their revenues from abroad so you get the translation effect,

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exports are more competitive for the UK that, of that's why we are seeing

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a lift in the FTSE 100 overall. With the fear of what the European

:12:12.:12:15.

Central Bank is going to do next, you have got a possible nasty day

:12:16.:12:18.

ahead for markets in Europe? We are seeing a lot of red on the screens

:12:19.:12:21.

because of that word from the ECB that they might have less

:12:22.:12:26.

quantitative easing or support for the monetary policy programmes

:12:27.:12:29.

they're going to do. We still need to remember as investors they are

:12:30.:12:35.

purchasing 80 billion euros worth of assets every months. They are not

:12:36.:12:39.

halting... I remember thor that hit markets when the Fed mentioned we're

:12:40.:12:43.

thinking about reducing quantitative easing. There was a massive reaction

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on markets over the world, wasn't there? It was called the Taper

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Tantrum! When you have central banks who have tried to support growth

:12:54.:12:59.

through buying assets and by cutting interest rates, market are going to

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get the knee jerk reaction. They are here for the long haul and they want

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to support European growth. Everybody is used to cheap muvenlt

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that's the problem. -- money. That's the problem.

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Still to come: The making of a social media star.

:13:16.:13:18.

What does it take to earn thousands of dollars every time

:13:19.:13:21.

We meet the firm that connects the brands willing to pay big bucks

:13:22.:13:25.

for a mention by social media's biggest stars.

:13:26.:13:27.

You're with Business Live from BBC News.

:13:28.:13:36.

Supermarket giant, Tesco, has seen another rise in sales,

:13:37.:13:38.

and says it's on track to hit full-year profit targets.

:13:39.:13:41.

Like-for-like sales for the whole group were up 1% in the half-year

:13:42.:13:44.

of the year, and in the UK they rose by 0.6%.

:13:45.:13:47.

Chief executive Dave Lewis said the firm had made "significant

:13:48.:13:50.

progress" in stabilising the business.

:13:51.:13:53.

He's been speaking to our correspondent, Emma Simpson.

:13:54.:13:56.

I'd describe the results as exactly that, very encouraging.

:13:57.:14:00.

Over the last two years there's been a lot of change in our business,

:14:01.:14:04.

a lot of very hard work from 300,000 colleagues here in the UK, and I'm

:14:05.:14:08.

really encouraged by the results we've presented today.

:14:09.:14:10.

They were another significant step on the journey of turning

:14:11.:14:12.

Shoppers buying more staff or are winning shoppers back

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The result is, actually, we are winning shoppers back who may

:14:20.:14:25.

You will see in the results today we show there are 200,000 people

:14:26.:14:29.

more shopping in Tesco than there were a year ago.

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So actually more people are buying more things at Tesco,

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as we improve the quality of service, availability,

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More people are choosing to switch where they shop and come to Tesco.

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That's something that we would like to see, obviously, continue.

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The critical thing is that we focus on ourselves and not

:14:48.:14:50.

We've shown by launching initiatives like farm brands and others

:14:51.:14:53.

that we can be very competitive with anyone in the marketplace,

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and therefore there's no reason why Tesco can't compete.

:14:57.:14:58.

So we're quite confident, despite the challenging market,

:14:59.:15:00.

that we can be a more competitive Tesco moving forward.

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And you've also given a glimpse of the future

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By giving a clear indication of what it is we have an ambition

:15:06.:15:10.

to achieve, we think we can get ourselves to a place

:15:11.:15:14.

in three years' time where our margin can reach 3.5-4%.

:15:15.:15:16.

That's important for people who would choose to invest in Tesco,

:15:17.:15:19.

at a time when the market is uncertain, but it's a measure

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of a business that's moving from two years where we were.

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We did start at crisis, that's no secret, but having

:15:26.:15:28.

stabilise the business, that's a level of ambition

:15:29.:15:30.

That was Dave Lewis, the boss of Tesco. A quick look at the stories

:15:31.:15:55.

on the Business Live page. A fear of a 10% tariff on goods into

:15:56.:16:03.

the UK. He says those fears are overblown, do not exaggerate them,

:16:04.:16:04.

that is his advice. Yahoo has been accused of spying

:16:05.:16:08.

on millions of emails on behalf What do you think about this? Get in

:16:09.:16:14.

touch with us. The tech firm has insisted

:16:15.:16:22.

that it's a law abiding company. But not saying much more about the

:16:23.:16:27.

story. A quick look at how

:16:28.:16:29.

markets are faring. Markets looking pretty red today, as

:16:30.:16:38.

they try and digests some of what have they have heard about the

:16:39.:16:42.

timing of Brexit. FTSE 100 just tipping into positive territory. The

:16:43.:16:48.

pound taking another hammering. A further fall this morning against

:16:49.:16:54.

the dollar. If you are our age or older, the odds are that the names

:16:55.:16:59.

Pewdipie and Zoella may not mean

:17:00.:17:00.

much to many of you - but they are huge online stars -

:17:01.:17:03.

with millions of followers for their appearances on Youtube.

:17:04.:17:05.

Marketing companies fall over themselves to involve them

:17:06.:17:10.

in their online campaigns - they're that big a deal.

:17:11.:17:13.

But what happens if your marketing budget doesn't stretch to one

:17:14.:17:15.

Or if a mid-tier player better suits your mission?

:17:16.:17:23.

Well that's where our next guest comes in.

:17:24.:17:27.

She's the boss of indaHash - which helps identify people

:17:28.:17:29.

with the potential of becoming the next social media sensation.

:17:30.:17:32.

indaHash is a technology platform that connects brands and agencies

:17:33.:17:36.

directly to mid tier influencers to create original authentic

:17:37.:17:38.

To date, it has built more than 11,500 partnerships.

:17:39.:17:42.

It has run over 270 campaigns globally for brands.

:17:43.:17:49.

Their clients have included L'Oreal, P and Google.

:17:50.:17:55.

Barbara Soltysinska is the Chief Executive

:17:56.:17:56.

and co-founder of indaHash, she's with us.

:17:57.:17:59.

if I got that right! Nice to see you. Sorry if I messed up your name.

:18:00.:18:13.

Welcome to the programme. Let's talk about this relationship. Many people

:18:14.:18:16.

will look at social media and they may not be aware that in many cases

:18:17.:18:20.

there is a commercial relationship between the brands that feature in

:18:21.:18:24.

those social media videos or pictures, and the companies that

:18:25.:18:28.

make them. Talk us through that relationship. I think that right now

:18:29.:18:35.

it's very transparent, because the majority of influences add a

:18:36.:18:41.

hashtag, if the post is branded. But what is new is that not just digital

:18:42.:18:51.

brands, but people who have impact. This is something that was behind

:18:52.:18:59.

the idea to empower real people who have 10,000 followers, for example,

:19:00.:19:03.

not 1 million followers, and let them do campaigns for brands. Very

:19:04.:19:10.

often they are authentic and they have great impact on the audience.

:19:11.:19:13.

You say it is really transparent but I think many people will not find it

:19:14.:19:18.

transparent, because they will find it difficult to work out what is a

:19:19.:19:22.

genuine recommendation. I've used this product, I think it's good,

:19:23.:19:28.

versus some on who is being paid to say it. That is not very

:19:29.:19:32.

transparent, is it? I understand your concern. But I think if you are

:19:33.:19:38.

not paid millions to recommend something, I don't believe that

:19:39.:19:43.

those people would choose brands they don't like. In our case you

:19:44.:19:49.

have to get some experience with products, for example you have to

:19:50.:19:54.

buy it if the shop and then show it in your video or photo. So this is

:19:55.:19:58.

something that makes it authentic. If you are paid ?10 or ?100, it's

:19:59.:20:10.

not something you would make up I think. It is a gift for the big

:20:11.:20:15.

companies, because through advertising on social media, by

:20:16.:20:18.

using young people that appealed to the audience they're trying to sell

:20:19.:20:21.

to, there is none of this regulation that you have to abide to, if you

:20:22.:20:26.

are an normal television or normal media outlets. I know in the UK

:20:27.:20:30.

there are some rules and regulation about social media advertising, but

:20:31.:20:33.

in many countries around the world they haven't got there yet, have

:20:34.:20:37.

they? I think in many countries there are

:20:38.:20:41.

regulations on that, but usually it is up to the brand and we let them

:20:42.:20:47.

do really precise targeting. To say for example, I want to target this

:20:48.:20:52.

campaign only to women who are 25-30 years old. It is up to the brand, up

:20:53.:20:58.

to the client, but I think they treat it as part of the media plan,

:20:59.:21:04.

not something they can use to make tricky things. Let's talk money. I'm

:21:05.:21:08.

a company that makes this mug, a very Lammers BBC Business Live mug.

:21:09.:21:22.

How would I get my mug recommended? In terms of influence... When you

:21:23.:21:29.

download the app you see a post and you can negotiate. In terms of

:21:30.:21:36.

brands, we send in two models. First is CPM, you paint per 1000 views.

:21:37.:21:45.

You can pay for 1 million, for example, or CPE, cost per

:21:46.:21:48.

engagement, so you pay for interactions, like comments you get

:21:49.:21:53.

an generated content. Which is more valuable for a company? I suppose

:21:54.:21:56.

it's not just seeing it but interacting with it? In the UK the

:21:57.:22:03.

majority of our campaigns are in the CPE model, but in other markets very

:22:04.:22:09.

often we have CMP. Very good to talk to you. It is a fascinating subject.

:22:10.:22:16.

Time is against us. I'm going to try your surname again...

:22:17.:22:26.

If you're watching in Poland, I struggle with the Polish names. We

:22:27.:22:30.

read a lot of international names but Polish are the trickiest!

:22:31.:22:33.

In a moment we'll take a look through the Business Pages but first

:22:34.:22:36.

here's a quick reminder of how to get in touch with us.

:22:37.:22:40.

All the day's breaking business news, we will keep you up-to-date

:22:41.:22:46.

with all the latest details, with insight and analysis from the BBC's

:22:47.:22:50.

team of editors from around the world. And we want to hear from you,

:22:51.:22:55.

too. Get involved on the BBC Business Live web page. You can also

:22:56.:23:05.

find us on Twitter and Facebook. Business Live on TV and online,

:23:06.:23:09.

whenever you need to know! So there you have it, get in touch.

:23:10.:23:14.

Many of you getting in touch this morning. We asked at the beginning

:23:15.:23:18.

of the programme, are you influenced by the influences, have you bought

:23:19.:23:22.

anything you have seen online? One viewer says he finds it very

:23:23.:23:26.

annoying, especially those adverts and promotions that are hard to

:23:27.:23:28.

switch. and promotions that are hard to

:23:29.:23:32.

full of endorsements these days, I full of endorsements these days, I

:23:33.:23:35.

pay no attention any more. Another says, I find all of this very

:23:36.:23:38.

annoying and this is a subject we touched on. We need to have more

:23:39.:23:44.

transparency regarding the advertising of brands because young

:23:45.:23:46.

people look at it and could be vulnerable to the advertising. Time

:23:47.:23:53.

for a look at some other stories in the news. Samir mention this, the

:23:54.:24:01.

Twitter story. It's an interesting one. If sales force does go through

:24:02.:24:06.

with that it's a very corporate business minded company. Very

:24:07.:24:10.

consumer, very of the masses. To see... Get those synergies going

:24:11.:24:15.

between those two companies would be something interesting to watch. What

:24:16.:24:19.

would they want? We have talked a lot about Twitter. For people who

:24:20.:24:24.

use it, they love it. Are for people they don't, it's something they are

:24:25.:24:27.

not engaged with. That is a problem for Twitter, getting more users and

:24:28.:24:32.

it's not doing it the way that Facebook or Instagram is? The

:24:33.:24:36.

quickness of engagement. If you have it on your phone you get an

:24:37.:24:40.

immediate notification, many other companies are looking at that with

:24:41.:24:45.

envy, to get that user engagement. It is the type of users, isn't it?

:24:46.:24:50.

It's not necessarily a big number of users compared to Facebook, but it's

:24:51.:24:55.

the quality of user? Let's look at some other stories, MasterCard

:24:56.:25:02.

confident consumers will use selfies to make payments. Just when you

:25:03.:25:05.

thought the selfie thing couldn't get any worse, you could be in the

:25:06.:25:09.

queue to buy a copy and snap a picture of your face to pay for it,

:25:10.:25:13.

is that how it works? Yes, it's not too far away from other things like

:25:14.:25:17.

biometrics fingerprint. Ten years ago we would have thought

:25:18.:25:20.

contactless was absurd but now we can't go without using it on the

:25:21.:25:24.

tube or in a coffee shop. Do you think is a good idea? I hope it

:25:25.:25:28.

doesn't slow down people at the till, if you don't have a good

:25:29.:25:32.

selfie! You will find a load of people in the coffee queue doing

:25:33.:25:34.

this. Very good to see you. Thank this. Very good to see you. Thank

:25:35.:25:44.

you for coming in. A lot of stories for us to discuss today and a lot

:25:45.:25:48.

for us to look ahead to. Stay tuned to the BBC for more on that Yahoo

:25:49.:25:51.

news about whether it's scan e-mails on behalf of the government. Season

:25:52.:25:57.

can have a good day, goodbye. -- see you soon.

:25:58.:26:10.

Thank you for joining me. I just want to update you on the next few

:26:11.:26:16.

days. We will start with the rest

:26:17.:26:17.

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