04/11/2015 Victoria Derbyshire

Hello, it's Wednesday, it's 9.15am, I'm Joanna Gosling,

A new offer for junior doctors from the Health Secretary.

A promise of a rise in basic pay but a cut to extra payments

Will it see off the threat of strike action in England?

I have worked about 40 hours over the weekend

and probably seen upwards of maybe 30, 40, 50 patients.

Archaic and slow - our court system is told it's not doing enough

Robin Williams' widow speaks publicly for the first time

since her husband's death, and reveals he had been suffering

Dementia killed Robin, it's what put his life, and that what I spent the

last year trying to get to the bottom of... What took my husband's

life? We're on BBC Two and the BBC News

channel until 11 this morning. I'll be presenting the programme

over the next few weeks whilst Victoria continues

her treatment for breast cancer. And you can still watch her video

diary following her mastectomy by going to our programme page

bbc.co.uk/victoria. Over the next couple of hours,

we'll keep you across the morning's Also ahead, a committee of MPs has

accused HM Revenue and Customs of such poor service that it's

a genuine threat to tax collection. The Public Accounts Committee says

customer service, which was described as absymal

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Victoria Derbyshire. Junior doctors have been offered an

olive branch by the Health Secretary in a last-ditch attempt to persuade

them not to take industrial action. Jeremy Hunt is promising

an 11% pay rise but there will be cuts to extra payments

for working unsociable hours. At the moment, junior doctors

provide most of the staffing in hospitals during the weekends

but receive a higher rate of pay when they work outside of 7am

to 7pm Monday to Friday. Under the new deal, the number

of hours classified as normal would extend from 7am to 10pm

Monday to Friday. This week, ballot papers

are being sent out by the British Medical Association asking

its members whether they want There are no plans to introduce

the changes in Scotland and Wales, and Northern Ireland is yet to make

a decision. Here's what the the Health Secretary

Jeremy Hunt had to say earlier We have been wanting to negotiate

with the BMA since June but they have refused to sit around the table

with us. Instead they have balloted for industrial action, which starts

tomorrow, so I thought the only responsible thing to do is to

publish our offer when it is clear they are not interested in any

negotiation. But I just think that video diary that you showed sums up

the whole issue. Junior doctors are the backbone of the NHS. We totally

depend on them, they are the ones that work the bulk of nights and

weekends. I hope they will listen carefully to what Professor Sir

Bruce Keogh, the NHS England medical director says today, when he says

the new proposals I am making, if they are lamented properly, will

improve Haitian safety by stopping hospitals -- if they are implemented

properly, will improve patient safety. By removing the disincentive

from hospitals to roster evenly throughout the weekend, which means

we have three times less medical cover at weekends. This is a very

good thing for doctors currently working extremely hard. They will

feel much better supported when they go into those A departments as a

result of these changes. The brittle medical Association says it has not

seen the proposals and is still planning to send out ballot papers.

-- the British Medical Association. This video diary describes what life

is like on the wards as a junior doctor.

Hi, I'm a junior doctor and I currently

It's my face along with the nursing staff and support staff

that's one of the first you see when you walk into the A Department.

I'm just about to start a run of four night shifts over a weekend

and I have spent the day trying to get my body into night shift mode.

I have just finished up treating an elderly lady who complimented me

on how young I look considering I'm a doctor.

I guess I'm one of the younger doctors in the hospital, but it is

important to realise that overnight in the vast majority of hospitals up

and down the country, our hospitals are run by junior doctors.

The registrar leading my A team tonight was a junior doctor.

The registrar looking after the wards and leading the team

The term "junior" is a bit misleading, really.

It does not always mean inexperienced.

Some of the registrars have ten or more years' experience.

I have worked about 40 hours over the weekend and probably seen

upwards of maybe 30,40, 50 patients over the space of the weekend.

The unfaltering trust that patients and family members put in us

on a day to day basis is second to none really.

It really is an enjoyable job and I would not swap it for anything else.

Let's talk now to some more junior doctors.

Dr Janis Burns, an anesthetic trainee, Dr Nadia

What is your reaction to the new proposal? It hasn't changed my mind

on how to vote. The 11% rise that is the headline Jeremy Hunt is going

with is not an improvement on the previous proposed contract, which

was not acceptable either. Previously, the review body had

recommended 14-15% increase in basic salary to offset the loss of the

banding supplement we would be getting. So offering 11% is even

less of an increase than was suggested. Even that proposal was

not enough to avoid the situation we found ourselves in. He has moved on

which ours will be classified as anti-social... Only by three hours

on a Saturday. The original proposal was Saturday seven AM-10 PM. He has

now decided he will take it from seven AM-7 PM on a Saturday instead,

so he is only offering three hours extra pay. It is not a big move at

all. With the 11%, which is less than the 15%, there is no actual

difference in pay at all, and it might even be more of a pay cut than

before, we don't know. I agree, but one of the things that concerns me

in the press release this morning was the move that our educational

supervisors will be involved in regulating the hours and making sure

that we don't work excess periods. That concerns me, because

educational supervisors are clinicians, doctors, they are our

seniors, they are not Human Resource Manager is. It is a bit disingenuous

to put that role on our educational supervisors. It muddies the waters

between their interests in our education and their interests in

making sure they are providing a service. While I think a work based

review system is a good idea, I don't think that our educational

supervisors are the appropriate people to be doing it. What about

what is good for patients in the end? A seven-day service, working

out a way of it being affordable for the health service in difficult

times? Yes, I haven't spoken to a doctor yet who wants patients... We

all want them to be better off, we want them to be looked after. We

struggle now, and as far as I can tell there are no plans to increase

the number of doctors all the funding. ?22 billion of efficiency

savings, and the promise of ?8 - 10 billion investment over the course

of the government. If we can't make ?22 billion of savings, ?8 million

is not going to negate that. Where is the extra money coming from to

provide seven-day services? If you want a seven-day service, you need

to invest more. The DDR be said that in their proposals, which Jeremy

Hunt totally ignored. You need to invest more resources. If you have

the same number of doctors working over a greater period of time, take

me away on a Wednesday, bring me on a Saturday... It is an allusion that

the service is going to work with this new contract. An e-mail that

says, people who are supposed to be intelligent, such as doctors and

teachers, do not realise that the country is broke, and every pound

they get has to be taken from someone else, many of whom are

poorer than they are. We are all in this together, apparently, in times

of austerity. We are not as well paid as people think we are, and

threatening us with a pay cut when we are already overworked and

demoralised, working conditions have gone downhill... Threatening us with

a pay cut is not going to strengthen morale, doctors will leave and that

will be much worse for the NHS. How much are you paid and how many hours

do you work? I am starting a new job today but my average hours per week

would be between 50-56 hours per week. I often need to supplement my

income, especially living in London where the cost of living is a lot

higher. The salary I get, I can just about afford my basic living costs.

I have a basic salary and a banding on top of that. My basic salary is

about 40,000, and then I have a 40% supplement. I will start by telling

you how much I pay per month in debt repayment for my student loans...

Tell us how much you earn. The average salary across the country is

?26,500. People will think doctors are paid a lot more than that. The

average salary for people highly educated, who have spent five or six

years in university accumulating massive debts, responsible for

paying their own registration fees, paying for their own continuing

professional development, which is a requirement for us to continue

practising medicine in this country, the average salary of those skilled

workers is not 26,000. Bankers get a lot more than we do. We get much

less than they do and we are just as intelligent. Why shouldn't more

hours be classified as normal working hours? We are 24/7 society.

I agree, but the bottom line, our society has not evolved where people

and children go to school seven days a week, they got five days a week.

Parents and families meet on a Saturday and Sunday. If children go

to school seven days a week, fine, but at the moment Saturday and

Sunday are still regarded as the weekend. I already give up my

weekends to work and I am recompense for that at the moment. I am happy

to work weekend, I did not think I would become a doctor and not work

weekends and nights, but what I object to is it being made out... We

are not asking for more, we are just not asking for less. I contacted the

Department of Health in March or April to find out what was happening

with doctors' pay. I did not think that fast forward six months I would

be fighting not to have my pay cut. I don't want more pay, but I don't

want a pay cut. Jeremy Hunt says that in his latest proposals, 1% of

junior doctors will be worse off. He says there is no intention to make

junior doctors worse off, and that actually they are guaranteeing the

maximum hours that you can work per week will be reduced. 1% is still

too much, not a single doctors should lose out in this new

contract. All doctors work hard across the board. He says it is

still negotiable, should the BMA go back to the table? Yes, when the

Department of Health have taken away the threat of the imposition of a

new contract. This morning he said he would not definitely impose it,

so is it time for the BMA to go back to the table? When it is in writing.

He has used the press, the Telegraph, the Guardian, the BBC. If

Jeremy Hunt would like to put it into the press that he would remove

the threat of imposition and that he will have proper, genuine

negotiations, then the BMA will go back to negotiations happily. But we

are not being given what we are asked for. We walked away because we

have been going round in circles. We need to start going in a straight

line and the Department of Health are not facilitating that. The

original Lugosi Asians, lasting over two or three years. -- the original

negotiations. The Department of Health were not budging, that is not

negotiation, that is, we are going to do this and we will talk about

how bad it is going to be. We should not be worse off, at all. The BMA

have said they want assurances and that once Jeremy Hunt provide them,

I would support them going back to negotiations. So far that hasn't

happened. Do you think it is likely that this ballot for strike action

will be successful, and what then happens? There are two questions. We

have not seen the ballot papers yet... Nobody wants to walk out. But

what we envisage in the future, if this contract goes ahead, is a much

worse scenario and that is what we are trying to avoid. We have been

given so much support from our employers, from consultants, from

our hospital colleagues. We have been assured that if the situation

arose if we were to walk out, and we're not saying that will

definitely happen, there is still time for the government to respond

provide us with assurances where the BMA can return to the table and

avoid a strike. But if it came to that, we would put everything in

place to make sure that patients do not suffer and no one comes to harm.

It sounds like it is close to a situation where he is saying that no

junior doctors will be worse off, 1%, I know you are saying that is

still too much. If there were a guarantee that no junior doctor

would be worse off, then this would be an acceptable deal? It is one of

the assurances that the BMA have asked for, but there is also patient

safety. We want to make sure that no junior doctor will be worse off,

including those taking time out for academic training. But a single

doctor should lose pay, we want the threat of imposition removed, but

the current safeguards in place to ensure doctors are not overwork, to

protect the safety of doctors and patients, they need to be in place

and he has not addressed that at all at the moment. One of the things I

am concerned about, Jeremy Hunt keeps referring to doctors as the

backbone of the national health service. I find that quite insulting

to my colleagues. service. I find that quite insulting

a team. We work with nurses, porters, radiographers,

physiotherapists. We have all been subjected to pay restraint for

however many years, and to say we are the backbone, we are not, we are

part of a backbone. Multiple bones, we need everyone else. It is not

just our terms and conditions we are fighting for. We are doing it for

the negotiations that will succeed hours. We have to look out for the

rest of our team. It is not just about junior doctors, it is everyone

else in the National Health Service. It is a beginning of a fight for

everyone in the NHS, the doctors and nurses, the non-medical staff, they

are the heart of the NHS. If you start demoralising all of them,

are the heart of the NHS. If you are going to move on to the

are the heart of the NHS. If you the staff and the NHS will not

survive. Thank you Is the cost of going to university

deterring some would-be students? We will be finding out. Internet firms

will have two store details of online activity for 12 months on

under a new law, we will find out the details and look at how other

countries and all surveillance. A new pay offer for junior doctors

from the Health Secretary. Jeremy Hunt promises an 11% increase

in basic pay to see off strike action in England, but

there'll be cuts to extra payments The British Medical Association is

accusing the Government of failing to provide assurances that the

contract would be safe and fair. The only responsible thing for me to

do is the day before the ballot, after refusing to talk to the

government, is to say, look at the facts. Internet companies may have

to store details about online activity for a year and a new draft

surveillance law, ministers say it is necessary to fight terrorism and

serious crime. A group of MPs says that the level

of customer service provided by HM Revenue and Customs is acceptably

poor. And a genuine threat to tax The Public Accounts Committee says

customer service, which was described as abysmal

two years ago, had got worse, and they were particularly critical

of the failure to prosecute The Crown Court system in England

and Wales is "structured mayhem" with many delays,

that's according to a new report The study by the coalition

of 90 justice campaign groups says courts are not doing enough

for victims and witnesses. The widow of Robin Williams has

spoken publicly for the first The actor took his own life

last August, leading many to Susan Williams told Good Morning

America her husband had been She said, "He is not up yet.

What should I do?" Jess has the sport now, and news of

a trailblazer for women's motorsport Susie Wolff is retiring at the end

of the season, she was the first woman to take part in a Formula 1

Grand Prix in more than 20 years but she says her dream is not going to

happen, she has been with the Williams team since 2012 as a

development driver, she has been in motorsport all her life, darting as

a young girl in karting. How accessible is carting for young

girls? -- motorsport. It is not the kind of thing that you will do in

the playground. When she retires Susie Wolff plans an initiative to

get more women into motorsport and show that it is not just a sport for

boys and it is an option for women as well. We will have a round-up of

the Champions League action from last night, wins for both British

sides in action, Manchester United and Manchester City, and in cricket

we are into the crucial fourth day of the test between England and

Pakistan, Mohammad Hafeez caused a lot of damage for England in the

morning session, he made 151, they almost stumped him much earlier. A

lead of 185 runs, we will have all of that for you at 10am.

Thousands of students are set to march for

The protest, organised by the National Campaign

Against Fees and Cuts, is calling for free education and full

But after violence has marred previous student protests,

The fact is, all graduates will pay less per month than they presently

do under the scheme inherited from Labour. The fact is, at least one in

four of the lowest paid graduates will pay less in total than they do

now. You have not got your message through. Given all of the other

pressures we have got, this is the best deal available to us. Seems to

me there is a big crossroads for Britain, the Cross Rhodes is this,

you would create a society where the next generation has greater

opportunities than the last? Do we pull up that ladder of opportunity?

It is about what you spend it on, education is the most important

thing, it is how we get our economy, our country's economy, it is how we

make it improve. 50,000 students have come to protest

peacefully, they have made a serious point, but they are in jeopardy of

being completely undermined by the outrageous and violent actions of a

small minority. Responsibility for smashing

property, for violence, lies with the people that perpetrate that

violence and I want to see them arrested and punished in correct

way. If we have lost your trust, that is

how I hope we can start to win it back... And 2016/17 we will replace

maintenance grants with loans for new students, loans that only have

to be paid back once they earn over ?21,000 a year. Let me be fair about

students, we welcome students coming to study. But the fact is, too many

of them are not returning home as soon as their Visa runs out.

We can speak with Debra Hammonds, organising the protest today, she

wants free education for students, and we can speak with a college

student going along to the protest, and we are joined from Leicester by

sayyid Ali, a law student who disagrees with free education for

students, as does fill, a politics student in Liverpool. -- Sayeed Ali.

You have organised this demonstration, there has been a

change in the politics with all of this with Jeremy Corbyn saying that

he would like to abolish tuition fees. Has this dynamic change?

Definitely, we are seeing that free education is no longer a pipe dream,

it has become a mainstream issue, when the Leader of the Opposition is

calling for new tuition fees, for maintenance grants to stay, and is

proposing that, as his first policy pledge in his election campaign,

then I think there is a real feeling among students that now is the time

that we can achieve this. Why do you think you say that there is a real

feeling, RUC in more getting in touch? Meetings that may be in the

previous years got 20, now we have 200. -- are you seeing more getting

in touch? The cutting of maintenance grants was even worse than the

tripling of tuition fees, 1 million poor students are now not going to

receive financial support. The fees have not deterred students, record

numbers have been going. Those figures are really misleading. Since

tuition fees were triple, university places have been extended. The

government is now talking about capping places in universities, as

well as that, part-time students have gone down by 48%, working class

students, parents, mature students. These numbers show that even though

there is more students in general in universities, there is still a

problem, and with the measures now, I believe that the changes to

requirements of loans and the changes to maintenance grants is

going to determine working-class students. One third of students can

receive maintenance grants, they would not have gone if it were not

for that. I think the figures speak for themselves, when it comes to the

number of students that have taken up places at University recently.

There was a study in the Guardian recently which said that

working-class students and students from a lower socioeconomic class are

70% more likely now to go to university than they were in 2005

under the Labour government. I think it is fundamentally wrong to expect

taxpayers to themselves may have never benefited from a university

education to pay for hours. I think that asking cleaners, binmen, and

other working people to pay for an education which we will ultimately

benefit from to a June of several hundred thousand pounds over the

course of our working lives is unacceptable. Syed Ali, what is your

perspective, you get a full maintenance grant, so you will be

affected by the changes to maintenance grants, what do you

think about free education? I think higher tuition fees has fostered a

culture in university of hard work, more students feel the need to go to

lectures and seminars, forcing them to take up extracurricular stuff to

boost CDs. They know that once they graduate, they will be in for a

fierce competition to apply for graduate roles, up to 70 students

applying for one role. It is completely unfair for taxpayers to

fund the education. Going to university is a luxury, it is a

choice that we make. More unfair on the 30 million British people who

live below the poverty line. Is it fare for them to fund our education?

What said is exactly the problem, this idea that because we are now

paying money and working hard and expecting more from universities,

this idea that we are consumers, like clients, in the university, is

a problem, it has led to education not been for the sake of learning.

Soon universities will be allowed to increase fees depending upon how

employable their students are, that means arts courses, sociology,

philosophy, all of these incredibly vital courses, they are already

being cut across the board. Because, of fiercely, your employability

chances will be lower. I know that you want to study art and film,

Sahayah, you are protesting, why is that? I'm protesting because

fundamentally I believe that education is a social good, it is a

right, it should be free and accessible. It is not just an issue

of tuition fees and isolation, we asked the then escalated progression

towards a system which is completely market eyes, education system

stripped of its value, inherent value, and sharing of ideas and

learning, instead we are seeing something where universities are

there to create the most employable graduates. What I'm particularly

concerned about is the scrapping of maintenance grants and covering my

living costs. It is the 1 million poor students that are going to be

affected by the cutting of maintenance grants. That is very

reflective of the Tory agenda as a whole, where from tax credits to

things like the maintenance grants, we are seeing those that are most

vulnerable and worse off who are getting hit hardest. It goes against

something that was from the arguments made for tuition fees in

2010, where it was that everyone, regardless of your family's income

would be paying the same. This is exactly going back on that. It shows

that the government is beginning to become completely unafraid to make

this change. You have said graduates will earn hundreds of thousands of

extra pounds over the course of their careers compared with

non-graduates, but it depends in the end on what kind of career you go

into, what if you want to study for the love of studying, an arts

degree, and not just have aspirations to earn a huge amount of

money over your career? If you do not, we have set up the repayment

schedule in place, so that if you do not earn more than 21,000, you will

not pay back your loan, the government will write it off within

30 years, and an awful lot of people do not actually pay back their full

loan. You can still go for the love of learning. But what we are saying

is, if you benefit, in your wages, you should pay back to the Exchequer

for the education you have received. Here is where the issue comes in,

the government knows that in a few years' time, the system of loans is

going to be worse for the British taxpayer than what we had before.

Because of that, it is currently trying to change, or it is going to

change, the repayment conditions of loans, it is proposing to freeze the

threshold of ?21,000, for the next couple of years, which will mean

that in effect, the lowest paid student will have to pay back more

of their alone. -- there loan. If you are a student,

you have already signed your contract for your student loan, you

may be paying back more. And this is going to affect women more than men

because of the gender pay gap. -- their loan.

Did the prospect of leaving with ?50,000 of debt affect your career

choice long-term? When I first looked at it, a loan of ?27,000 over

three years looked quite daunting. When I considered I could

potentially earn a lot more over time than a person who has not gone

to university, it made sense. The tuition fees that you pay go towards

improving facilities on campus, so it does benefit in the end. A final

thought, you said you think there is new momentum among students. What is

in store? Obviously we have 10,000, potentially more, students from

across the country... How can you be sure there are 10,000? When you were

talking earlier about people turning up to meetings on campus, it was

from 20 to 200, quite limited. There are 800 universities and colleges

across the UK. Students are actually talking about running a student

strike, looking at what is happening in South Africa, where the fees were

just stopped. Successful movements in Montreal in the past few years.

We can expect a mass revolt from students in the coming months. This

isn't just about fees and education. We are seeing the government being

defeated on tax credits, being defeated on the junior doctor

contracts. These movements are going to link up in the next few months

and the government is going to struggle a lot. Thank you for

joining us. Let us know what you think. Also coming up, worse than

abysmal, that's the damning verdict on the tax office from a group of

MPs. We will find out why its customer service is so poor.

Internet firms will have to store details of people's online activity

for a year under plans for a new surveillance law

It's all part of the Government's Investigatory Powers Bill.

Critics have branded it a "snooper's charter" for the police,

David Cameron says it's one of the most important pieces

Security chiefs say this legislation is long overdue

and it has the backing of three major reports in the last year

that broadly agree there should be no safe space online for criminals.

So how do similar laws work elsewhere?

We've been trying to find out what happens in other countries around

Anthony Glees is from the Centre for Security and Intelligence Studies

Tell us what we can learn from other countries, starting with how it

works in America. You have to distinguish between the general

position and the specific position. The general position in the United

states of America is that the CIA should not spy on Americans inside

America. And outside America. The general position is that the FBI can

investigate people with warrants, and the general position is that the

NSA can also gain access to Americans' communication from inside

America. That is the general position, because the two Patriot

acts passed after 9/11, which give the intelligence agencies in America

sweeping powers. So the things that are being done despite Edward

Snowden's allegations are not necessarily an awful. But when you

come to the particular issue, you have to ask yourself, how is anybody

going to know whether or not their communications have been

intercepted? And if they have been intercepted, whether they have been

lawfully intercepted? And the answer is that there is huge discussion in

the US at the moment particularly about the National Security agency,

the American version of GCHQ, as to whether their data collection

programmes are consistent with the law or break the law. At the moment,

the agencies seem to be winning, but who can tell how it will go? This is

secret activity. As for Germany, because of Germany's past, spying is

very carefully regulated. And it is strictly against the law that the

German version of GCHQ, the BND, also the German version of MA six,

it is against the law for them to do any surveillance on any German. --

the German version of MI6. But it is not against the law for them to put

Germans outside Germany under surveillance if they are working for

foreign companies. In Brussels, for example, or in the United Kingdom.

Again, there is the general proposition that privacy is

inviolable, you should not allow people in agencies to look. In

specific cases, certainly not only can it be done, it is being done.

All states do it. The real issue is lawfulness and oversight,

proportionality and necessity. So comparing what happens in the United

States with Germany, are there claims in Germany that the hands of

the security services are tied because of what they can do within

Germany itself? The popular culture in Germany is very similar to the

popular culture in the United States of America. Which is that people

don't trust governments and they don't trust intelligence agencies.

If you come from a country with a Gestapo past, a Stasi past, that is

understandable. On the other hand, where the intelligence agencies make

mistakes, very serious mistakes from 2000-2007, where security officers

failed to stop racist murders of Turks in the Federal Republic, then

the German people jump up and down and say, why aren't these agencies

doing their job? In the United States of America, liberty is very,

very important. But what do you do if there are people that want to

destroy that liberty? The old distinction between Americans and

non-Americans was always that if you were not an American, you wouldn't

want to destroy America. The Islamist threat, though, includes

people who are perfectly ordinary American citizens. Thank you.

Catherine Guilyardi is a French journalist.

It was after the Charlie Hebdo killings that the French government

Tell us about the change and the impact it has had, the reaction to

that. Four months after the killings, the government proposed a

law that was passed in July. It allows the government to monitor the

phone calls and e-mails of suspected terrorists without the authorisation

of a judge. It calls for internet service providers to install

so-called black boxes, that sweep up and analyse meta data on millions of

web users. It forces them to make that data freely available to

intelligence organisations. Intelligence agents will be able to

plant microphones, cameras, keystroke technology in the homes of

suspected terrorists. One provision that was not bound by the

Constitutional Council in July has actually just been voted in October

without many French people knowing it, and only eight MPs were here

that day, the provision that actually says, now, the intelligence

service can actually allow, can actually intercept any

communications sent or received overseas. Widely criticised by

Amnesty international, because there is a lack of sufficient independent

oversight. Instead of getting a judge's approval, the Prime Minister

can only seek review of a new body that is called the National

community of intelligence. Without any need to abide by them. These are

the main criticisms. And Emily Taylor is

an internet governance expert. Do government always say the same

thing as it is going on behind the scenes? Do they always play by the

rules? What we have learned from the Edward Snowden

rules? What we have learned from the governments will use whatever data

is available to governments will use whatever data

ambitions to use more and more and more. So there is

ambitions to use more and more and which I think we should be worried

about, between the interests of states in monitoring, the sort of

dragnet surveillance which states in monitoring, the sort of

becoming more and more the ambition, and the alignment between those

interests and those of private companies on whose

interests and those of private platforms we are spending increasing

amounts of our online life. platforms we are spending increasing

popular top four websites across the platforms we are spending increasing

Yemen are Facebook, Google platforms we are spending increasing

in most countries. When Google had an outage a couple of years ago, web

traffic dropped by 50%. So we spend a lot of time on these sites, they

have a huge amount of data about us. It is only natural that the

have a huge amount of data about security services should want access

to that data. We know that when to that data. We know that when

interests are aligned, there is a gap. Who is looking after the

citizen? Thank you all for explaining how it works elsewhere.

That is how some other governments are using their surveillance powers.

The intelligence services have are using their surveillance powers.

they do need access to the information, but will it make a

difference to day-to-day policing? Why is it essential?

from our Belfast studio now. Why is it essential?

the last 15-20 years, elements of intelligence gathering, so

the last 15-20 years, elements of moved online. The

the last 15-20 years, elements of terrorism has changed.

the last 15-20 years, elements of disk wreak terrorist organisations

the last 15-20 years, elements of radicalisation of small radicals and

groups across the country. -- discrete terrorist organisations. If

the security services and the government are going to combat that,

they need the tools to do that. So much is done online, people are

radicalised online, they carry out intelligence gathering online and

they communicate online, so we need a piece of legislation that brings

intelligence gathering into the 21st century. Police and intelligence

agencies can already intercept communications with a justifiable

case. Phone calls can be listened to, vices hacked, e-mails

intercepted. What more is needed? -- devices hacked. Tracking the

websites that people have been using... Huge amounts of

intelligence can be gathered from that. These organisations and

individuals use the web to gather intelligence on what to target, they

may be looking at specific people and places. They may be looking at

bomb manuals online. By having access to that traffic, the security

services can tell a lot about the individual, their pattern of life,

and what sort of things they are interested in doing. That is vital.

The bottom line in all of this is do we want the state to act to protect

the lives of citizens? And where does the balance lie between the

rights of individual who may have their web traffic interfered with at

some stage, and the right of the person walking down the street when

a bomb goes off and is killed by it? It is a balancing exercise and the

state has to be seen to act, but it has to do so fairly, proportionately

and reasonably. Thank you very much. Still to come: Junior doctors are

offered a new pay deal from the government. We will get reaction.

I was going to start by talking about the weather watchers, it is a

brilliant new online club which allows the general public to send

their pictures in, or their data, from what they can see outside of

their back garden, send the data to the weather bulletins, it will not

replace the forecast, but sometimes we have this discrepancy with

weather, we say patchy showers, some hit and miss, other areas staying

dry, now people can send pictures in the exact what is happening. We have

a view weather stations around the country. Big gaps in between. Lovely

sunny picture here, sent in from a weather watcher from Oxfordshire.

Also allowing you to put symbols and temperatures if you have a weather

station there, I have one at home. You have the temperature and

humidity of the area, and other features as well, which will be of

incredible use to us for the weather bulletins. Recently we have had

fog, hit and miss, patchy in nature, so when people like this weather

watchers send in areas which are foggy and sunny, we can formulate a

good picture. Especially with winter coming up, there will be a lot of

pictures. You will be inundated! We love weather stories. It is a

brilliant thing for the public to get involved, they could name check

their town or village or even Hamlet, which is never usually

mentioned. It should be really exciting. -- hamlet. It is very

simple to do, once you are up and running, straightforward on the

website. What is going on is a lot of clout, outbreaks of rain, across

the south-east. There is going to be damp patches across many areas

through the morning, that rain will clear away from the south-east,

leaving drips and grabs around. Some sunshine spells around, some holes

appearing in the cloud, when you get the sunshine, it will feel mild,

15, 16 degrees, otherwise looking at 11 to 14 degrees, wind is light.

There will be mist and murk around, articulate central northern

north-east parts of England, into southern Scotland, rain becoming

more confined to northern areas of Scotland, any brightness will be

just the Hebrides. Looks like it will take loud it. On the cool side,

ten or 11 degrees. We lose the rain in Scotland, across the country, it

is going to stay pretty cloudy tonight, quite damp, mist and murk,

bit of a change coming into the south-west, versed a series of low

pressure, the breeze will be picking up, outbreaks of rain. -- first a

series of low pressures. The rest of the week will be mild but there will

be low pressure pushing in, rain, and turning windy, severe gales by

the time we reach the weekend. Here is the first area pushing in,

Thursday morning into the south-west, not very windy but the

breeze will be more noticeable than late. -- than of late. Dry start,

sunshine confined to the north of Scotland through the day, as the

band of rain and breeze continues to spread east across the country,

drawing up a little bit, but will still remain damp. 12 to 16 degrees

in temperature, pretty mild. Thursday evening, band of rain,

continuing to advanced East, for bonfire night, early on in the

evening there will be rain, eventually clearing away, and it

will be mild and breezy. That is how it is shaping up for bonfire night.

As we go into Friday, the next area of low pressure will move in, severe

gales to the north-east corner of the country, band of rain spreading

east, and a very mild day, temperatures 13 to 17 degrees.

Hello it's Wednesday, it's ten o'clock, I'm Joanna Gosling, welcome

to the programme if you've just joined us. Coming up before 11:

Junior doctors in England are offered a pay rise

in a long running dispute over their contracts - but will it be

I do not want more pay, I do not want a pay cut, I did not think that

fast forward six months and I would be arguing just to preserve my pay.

court system is not doing enough for victims and witnesses.

A growing awareness of Lyme Disease, has led to more people worrying

We'll hear from people affected by it.

The thought that it could be like this for ever really does scare me

sometimes. There's a new pay

offer for junior doctors. Health Secretary Jeremy Hunt

promises an 11% rise but with cuts to extra payments

for unsociable hours. The British Medical Association is

due to start balloting industrial action tomorrow but junior doctors

told this programme they aren't Mr Hunt says he's still

willing to negotiate. They have proceeded to ballot for

industrial action that begins tomorrow, so I thought the only

responsible thing to do is to publish what the offer is today, so

it -- when it is clear that they are not interested in any kind of

negotiation. is expected to force internet

companies to store details about customers' online activity

for a year. New legislation

on how the police and security services access web data and private

communications is published today. A group of MPS says the level of

customer service provided by HM is unacceptably poor and a

"genuine threat to tax collection." The Public Accounts Committee says

customer service, which was described

as abysmal two years ago, had got worse and they were particularly

critical of the failure to prosecute Victims and witnesses in Crown

Courts can be confused, marginalised and alienated by the system in

England and Wales - according to the Criminal Justice Alliance. That's a

coalition of 90 justice campaign groups. Its report talks of

"structured mayhem" with many delays. And the widow of Robin

Williams has spoken publicly for the first time since her husband's

death. The actor took his own life last August, leading many to blame

depression for his death. Susan Williams told Good Morning America

her husband had been suffering from a form of dementia. Dementia killed

Robin, it is what took his life, and that is what I have spent the last

year trying to get to the bottom of, what took my husband's life?

Let's catch up with all the sport now and join Jess.

Susie Wolff is retiring from motorsport, she was the first

Susie Wolff is retiring from to take part in a Formula 1 Grand

Prix for more than 20 years, but the Williams test driver feels her

Prix for more than 20 years, but the beyond her, she insists it was not

due to her being a woman. I do not believe it was just because of my

gender, in Formula 1 we talk about it being the pinnacle of the sport,

every driver is aiming for Formula 1, and there are many that do not

make it and I was one of those that did not but I got much more

attention because of my gender, because of the hope that a female

would make it onto the grid. There is more women coming in, getting the

job because they are the best in the job, not because of their gender,

nobody has been on a quest to get more women into motorsport. I want

to inspire the next generation, I want to make sure young little girls

realise want to make sure young little girls

for them, it is not a boy sport. Cricket, day four of the third and

final test between England and Pakistan under way, England started

well taking an early wicket, Mohammad Hafeez dragged his heels

in. -- dug his heels in. 151, before being called by Ian Bell. Pakistan

292-6 a few months ago, lead of 220 runs. Leading the series 1-0.

Manchester City arc through to the runs. Leading the series 1-0.

after a 3 -1 victory over serve all last night, goals from Raheem

Sterling and Fernandinho in the opening 15 minutes gave Manchester

City advantage. -- over severe. The attacking

City advantage. -- over severe. The Wilfried Bony adding another midway

through the half. -- over Sevilla. Good night for the red side of

Manchester as well, Manchester United beating CSKA Moscow, Captain

Wayne Rooney with the header late on. Tonight it is a small and

Chelsea in Champions League action, Arsenal are away to Bayern Munich,

Chelsea desperately need a win at home to Dynamo Kyiv to ease the

mounting pressure on manager Jose Mourinho. -- tonight it is Arsenal

and Chelsea. There has been a lot of criticism from many within the game

towards Jose Mourinho. When you get so much from the game and you are in

a position of responsibility, I do not doubt that Jose Mourinho loves

the game to death, lives and breathes it every minute but when

you do not take responsibility for your actions, there is an impact on

the rest of football. That is my concern. And finally, what about

this, for I welcome home for the New Zealand rugby team, fresh from the

All Blacks winning the World Cup, earlier this summer, they were

greeted to this. Ground crew for national carrier, Air New Zealand,

performing the Haka. Pretty impressive, thousands of fans there,

showing off their trophy, led by the captain, Richie McCaw, New Zealand

the first team in rugby union history to retain the World Cup.

Even more impressive, that the staff were doing that at 7am!

Thank you for joining us this morning, welcome to the programme

if you've just joined us, we're on BBC 2 and the BBC News

I'll be presenting the programme over the next few weeks

whilst Victoria continues her treatment for breast cancer.

you can still watch her video diary following her mastectomy

by going to our programme page bbc.co,uk/victoria.

so far this morning on proposals to increase the pay of junior doctors.

Tweet from Vivian - The hourly rate for Junior doctors is low.

They care about their patients, They need time off.

there are no un-social hours, illness is not 9-5,

join the world the rest of us are in.

All we hear is "overtime rates" and long hours, get over it.

Pay is what you can get not what you want.

Really keen to hear your story,

texts will be charged at the standard network rate.

And of course you can watch the programme online

wherever you are via the bbc news app or our website

bbc.co.uk/victoria -and you can also subscribe to all our features on the

news app, by going to add topics and searching 'Victoria Derbyshire'

Straight to that new, an olive branch has been offered by the

Health Secretary this morning in a lots to ditch attempt to persuade

junior doctors not to take industrial action, Jeremy Hunt

promises an 11% pay rise but there will be cuts to extra payments

forwarding unsociable hours. At the moment, junior doctors provide most

of the staffing in hospitals during the weekends but receive a higher

rate of pay when they work outside of 7am to 7pm Monday to Friday.

Under the new deal the number of hours classified as normal would be

extended. This week ballot papers are being sent out by the British

Medical Association asking its members whether they want to take

industrial action. There are no plans to introduce the changes in

Scotland and Wales - and Northern Ireland is yet to make a decision.

Live now to our political guru Norman Smith. He has done this by

the media, what is the calculation? This is high wire politics, I guess,

rough rule of thumb is that governments getting involved in bust

ups with doctors, nurses, is almost a guaranteed public-relations

catastrophe, the risks are immense. I think that his calculation is that

he has come up with this really sizeable headline four of 11% and

his hope is that a lot of people will think this is an awful lot of

money, a darn sight bigger pay rise than I am getting, what are they

moaning about? That is the calculation. The risk, of course, is

that we get sucked into a dispute with doctors, patient care,

splattered across the headlines. One thing that has struck me, I had a

long chat with Jeremy Hunt this morning and he clearly sees this as

a red line issue. He's not the backing off will stop his argument,

bluntly, is that in the manifesto the Conservatives headline the

postal was that they wanted to create a 7 days a week 24 hour NHS

and changing junior doctors hours is absolutely pivotal to that, trying

to make sure more of them work anti-social hours, work weekends and

so on and so forth because the argument at the moment is that it is

a ramshackle service at weekends and in the evenings and patient safety

is put at risk. The other way he's tried to make the argument is really

to paint the British Medical Association as some kind of style

calcitonin trade union, Don Willingham negotiate with their head

in the sand and saying no, no, no. -- unwilling to negotiate. He was

rebuffing the idea that he was grandstanding and seeking to beat

them about the head. There is no grandstanding at all, what normally

happens is you say what you would like to do and you ask them to sit

around the table and discuss it. They have refused to talk with us

about it. The only responsible thing to do is the day before they ballot

members for the industrial action, after refusing to talk to the

government, is to say, look at the facts. There is one other huge

hulking reason why this is high wire politics, and that is, the shadow of

Andrew Lansley, the last Health Secretary, Andrew Lansley, after the

last election, came waltzing along with plans to shake up the NHS,

involved in an almighty bust up, that led to his demise, major grief

and anxiety in government as they had to rewrite large chunks of the

plan. The real danger is that Jeremy Hunt suffers a repeat of the Andrew

Lansley years. Let's remember what happened to Andrew Lansley, take a

look at this, when he turned up for a Downing Street summit, on the NHS.

SHOUTING It is not for sale... SHOUTING

This is 1974, don't you... This is 1970... SHOUTING

Be under no illusions, everyone in government will remember what

happened to Andrew Lansley, will remember the political grief they

suffered from his attempt at reforms, and they will be incredibly

anxious. They will be concerned that Jeremy

Hunt has miscalculated and that there will be an upsurge of concern

for doctors. This is high while politics. -- high wire politics.

Joining me is Dr Johann Malawana, an obstetrics and gynaecology trainee,

and chair of the British Medical Association's junior doctors

What is your reaction to what Jeremy Hunt has outlined? Well, instead of

talking to us and putting the proposals to the junior doctors

committee of the BMA, Jeremy Hunt has gone for headlines and released

the information in this way. What we keep saying is instead of going for

the headline figures, let's look at the detail and work out what is a

safe contract for doctors in this country. Safety for doctors

translates into safety for patients. If doctors are working in safe

practices, they make decisions not when they are tired, and therefore

they are safer for patients. On the issue of how he went about it, he

was questioned that this morning and he said it was the right thing to do

the BMA would not enter into negotiations and there was no other

way. We have been clear, we want to see meaningful negotiations. We are

very clear that the only way of achieving a solution that we all

know needs to happen for the NHS is we have meaningful negotiation, the

government takes away the threat of imposition and actually talks to us

about how we solve the problems for the next generation. Hasn't he

effectively done that this morning by saying, this is out there, we are

still willing to negotiate? The style he has approached this says a

lot about his thinking. Instead of talking to us, he has put out a

headline grabbing figure and attacked me and the BMA and doctors

in this country. Is it enough to get the BMA back to the table? We are

now working furiously to unpick what he has proposed, because it is a new

proposal he has put out. Every week, we see a proposal and a headline

that the government has put out. Every week, when we get into the

detail, the whole thing unravels. We have had this problem for weeks and

months. The government keeps putting out headlines rather than dealing

with us in a professional way the way doctors up and down the country

want. We are not politicians, we don't do megaphone politics across

the dispatch box. We just want to be engaged professionally. So will the

ballot go-ahead? We will spend today looking at the detail. So it might

not? If the proposal is amply a rehash of what has happened before,

then the course of action is clear. -- simply a rehash. We have tried to

work with Jeremy Hunt and the Department of Health to achieve a

goal that we all say we want, a safe NHS that is there

goal that we all say we want, a safe doctors. He says there are material

differences in what is offered. He points to the pay increase on the

table and the changes in hours that will be classified as overtime. So

it looks like there has been some compromise on that. Also a guarantee

of an absolute limit of 72 hours that junior doctors would have to

work in any week, which is lower than the current 91. On the face of

it, it sounds like there is movement. If that is as it seems,

would it be enough? We really want to see safeguards on the hours. We

have had experience over decades of looking at junior doctors' working

patterns, and we know if there are not proper safeguards in place,

trusts overworked junior doctors. Why not just go back to the table

and carry on negotiations? We have been going through the process for

two years and the government were intransigent about the position. But

he says he is frustrated that the BMA won't negotiate? It is not just

a negotiation to sit around a table, it has to be meaningful. You cannot

negotiate it has to be meaningful. You cannot

threatening you it has to be meaningful. You cannot

of measures before you can it has to be meaningful. You cannot

figure, this is not an 11% pay rise by any

figure, this is not an 11% pay rise What he is saying, looking at the

figure, this is not an 11% pay rise area to another. That says a lot.

Instead of being area to another. That says a lot.

true, if you are area to another. That says a lot.

from one area to another. That says a lot.

clear, you're going to look at the proposals carefully today and you

will decide definitively by the end of today if the ballot will go ahead

or be called off? Essentially, if what is in the proposal is simply

what we have had before, it's very clear that we have a course of

action, and junior doctors up and down the country are absolutely so

upset about what is going on and how they are being treated. Doctors up

and down the country are focused on making sure we have a safe NHS for

patients and doctors, and that is our key focus, always the safety of

patients. Thank you very much. The victims and witnesses

of crime often suffer a huge amount of avoidable frustration

and distress because they are not adequately supported during

the most serious criminal trials. That's the claim from the

Criminal Justice Alliance, which is a coalition of 90 organisations

involved in policy and practice The report found that

the court experience is alienating and chaotic for victims,

witnesses and defendants alike. We're joined now by Clive Coleman,

our legal affairs guru. Tell us about what is being claimed.

The clue is in the title, Structured Mayhem, Personal Experiences Of The

Crown Court. It makes a number of findings. It says the language used

is old-fashioned, it is elaborate, ritualised and alienating for

people. It says the wigs and gowns worn by barristers and judges create

a sense of otherworldliness. Whilst that preserves the all of the Crown

Court, it also alienates victims and witnesses. -- the aura. It talks

about the process being chaotic, delays and frustrations. Bringing a

large cast of characters together over the requisite period of time,

together with documents, evidence, video recording and physical exits

is a challenging task video recording and physical exits

often does go wrong. It is a provocative report and

often does go wrong. It is a pretending the Crown Court is

running perfectly pretending the Crown Court is

smoothly. What I should say about the report, the sample is pretty

small. They talked to 90 adult court users, some professionals in the

system, and they observed 200 hours of court time. Every year in England

and Wales, thousands of defendants are tried. That gives you an idea of

the size of the sample. There is already a huge amount being done to

try and address a number of these issues. Initiatives such as a

Management scheme which is designed to get earlier hearings in cases in

the Crown Court so everyone gets their ducks in a row, you know what

the evidence is and which witnesses are going to be called, which will

need special attention, such as giving their evidence by way of

video link. There is also a system called Digital case management,

which is designed to ensure that you do not have a morass of documents

flying around, you have everything in an electronic case file that the

barristers and the judge can access through secure e-mail and secure

Wi-Fi. So there is a lot of work being done. A lot of people working

within the system will say, yes, they are trying very hard but they

need resources. The Crown Prosecution Service, which is the

gatekeeper for a lot of this evidence that gets the whole thing

going, has suffered some pretty savage cuts in terms of its

resources in recent times. Thank you, Clive.

We can speak now to Zoe Dronfield, who in 2014 was kicked in the head

and stabbed by her on-off boyfriend in what the judge later

He was jailed for 14 years in March this year.

Also here with us is Kirsty Brimelow QC, who's a criminal barrister.

Thank you both for joining us. Zoe, as we heard, you were involved in a

court hearing as a witness and a victim. How did you feel about the

court proceedings? Well, it took a long time to get to court, over a

year and a half. My life was put on hold while I waited for that

process. A longer time waiting for it to get to court, the

communication was very slim. -- along the time. I wasn't updated, I

would find things out late. Your life is put on hold. What could have

been done differently? Communication. There was a severe

lack of good indication between the various agencies that deal with you.

The CPS, the police. -- a severe lack of communication. They are

meant to update you on what is going on. Kirsty, do you think this is a

fair assessment of what is going on? As Clive said, it is a small sample.

In 2014, there were 127,000 defendants in the Crown Court.

Unfortunately, the authors of the report seemed to have a

misconception about the justice system in this country, in that it

is adversarial. They seemed to expect it to be more of an

inquisitorial system. That comes through in the report, so there are

a number of inaccuracies. However I completely accept what they are

saying, that there should be the communication and care for

witnesses. But the difficulty is when there is a government that is

constantly cutting, so on one day there will be an usher and a clog in

a court, and the next day there is one person doing both jobs... -- a

clog. -- a clerk. When Zoe says communication would have made her

life better, that is not difficult to achieve, is it? Well, it all

needs financing. There is a witness service system, a witness care

system. One of them is staffed entirely by volunteers. And they do

their best. The government doesn't even think it's sufficiently

important to pay those people. And I have found from my own experience in

the Crown Court system that it's just getting on its knees now, we

are getting examples like this with a huge delay of accessing the

court... You also have the position where the paid for barristers, you

have seen on two occasions, a profession, really, which is deeply

conservative, has actually been on strike. Saying that barristers

cannot afford to do this work any more. And they are part of the

system that is keeping it going. One thing from the report, although it

observed some chaos, it did say that it all moves forward, but that is

only because the lawyers and the judges work all hours to ensure it

keeps going. I wish those problems were addressed. Some breaking news

we are getting, the NHS Trust which ran Stafford Hospital has pleaded

guilty at Stafford Magistrates' Court to health and safety breaches

relating to the deaths of four elderly patients in its care. The

NHS Trust that Rand Stafford Hospital has pleaded guilty to

breaches relating to the deaths of four elderly patients. -- that Rand.

Back to the issue of how people are treated within the court system, did

you feel when you were part of the trial that you knew what was going

on? No, absolutely not. A real lack of empathy from the staff within the

court settings. You are not told anything because you are part of the

evidence. You are not able to have a conversation with the prosecuting

barrister. They say hello and wander off. You are a bit bemused and it is

daunting. It is like walking into a different world, the wooden

benches, the wigs that they wear and everything. Did you feel in the end

that your voice was heard and justice was done? Were you happy

with the outcome in the end? I felt justice was done but I have no idea

if my voice was heard because I had special measures, I wasn't able to

get any feedback from the court case, I just knew the sentence,

that's it. Then it is, you have the sentence details, off you go and

carry on with your life. I have no idea because I was not able to

listen to the trial and know what was going on. Is that something you

can see is an issue, that there is an obvious solution to? Probably to

have an understanding about the process. I didn't have an

understanding, we were discussing that before... Not understanding

what is happening next, being thrown into this whole different world,

this is what is happening... From moment to moment, you are pillar to

post and you don't really understand. We were chatting before

we came on about Zoe's experiences. It is an experience which

undoubtedly is not unique to her. As to what can improve, you need better

communication, you need somebody explaining to you what goes on. That

there are parts of the hearing where you, as a witness, will not be in

court because of the rules of evidence which are there to ensure a

fair trial. Probably that could be done in advance of the trial so you

would be much more prepared and your expectations would be managed

better. But it comes down to resources. Who is going to do this?

There is no funding available. There are more cuts. I am very proud of

the Criminal Justice System in this country. I think it does work well,

it obviously has its faults, but it is so dispiriting to see what is

happening. Zoe's experience is going to become more and more intense and

widespread. Because there is no one there to assist. Obviously it is not

nice for the victims or the witnesses to feel like they are in

the dark, but in the end, does it have any impact on whether justice

is done and should people have faith over all in the system?

I want Zoe to feel, at the end, that can fend defended was convicted,

serious case, he had a lengthy period of imprisonment. -- at the

end, the defendant was convicted. I would like her to feel more

favourable towards the court system, she is not, she did not feel happy

about it, there is a lot that must be changed. There is straightforward

changes that can be made but it needs funding to get more bodies in

place, to assist witnesses and explain what is going on much

better. Obviously things can be done. In terms of barristers, one

thing that I would say, the council has been working hard to train

barristers, so that we are much more empathetic, in terms of dealing with

people who are vulnerable, special measures are there which seem to be

working well. Do barristers not necessarily see everyone as humans

in the system? There has been terrible example is of cases,

particularly with sex cases, where barristers have paved appallingly.

Thankfully this is 20 years ago. What I wish would happen in terms of

a report, it would acknowledge the progress that has been made and the

changes that have been made, so that Zoe, for example, could have special

measures, so that she is not physically in the courtroom, so it

is done down a link. I was in the court, behind a screen. You can do

it through a link, so that is an option, or behind screens. The

it through a link, so that is an is that it achieves better

protection, so that it is a bit better. There needs to be more. I

wish we had the government behind the criminal justice system making

it better. The whole process makes the victim feel like they are on

trial, that is what must change. You will get that to an extent with this

adversarial system, that is the will get that to an extent with this

difficulty, you will not feel like you being believed. That is going to

be quite you being believed. That is going to

can be more communication. If you you being believed. That is going to

are put in a situation where you are in the same room, with the offender,

asked in the same way in the same room, with the offender,

offender, you feel like you are on trial, it is the same process

happening to them. There are other things that

happening to them. There are other could go on for

happening to them. There are other very much coming in, the

Breaking needs to bring you about the Crown Prosecution Service being

fined ?200,000, by the data protection watchdog, the information

Commissioner's office, over the theft of laptops containing videos

of police interviews linked to 31 investigations, many of them

involving sex and violent offences. ?200,000 fine for the CPS from the

information Commissioner 's office over the theft of those laptops.

They proceeded to ballot for industrial action that starts

tomorrow, so I thought that the only responsible thing to do is to

publish what the offer is today, when it is clear that they are not

interested in any sort of negotiation. There is a new pay

offer for junior doctors, Jeremy Hunt has promised an 11% rise

offer for junior doctors, Jeremy with cuts to extra payments for

unsociable hours, the British Medical Association is due to ballot

industrial action tomorrow, junior doctors have told this programme

that they are not happy with the new proposal. Jeremy Hunt says he's to

negotiate. Scathing criticism

of the tax office by MPs says And the Public Accounts Committee

warns that prosecutions of offshore tax evaders are

'woefully inadequate'. revive its women's fashion range

failed to attract enough shoppers. Clothing accounts for about 40%

of sales. And the widow of Robin Williams

has spoken publicly for the first The actor took his own life

last August, leading many to Susan Williams told Good Morning

America her husband had been It was the dementia that killed him,

it is what took his life, and that is what I have tried to spend the

last year getting to the bottom of. There is new is in sport of a

trailblazer deciding to retire. Susie Wolff is retiring from

motorsport, she was the first woman to take part in a Formula 1 Grand

Prix for more than 20 years, but the Williams test driver feels her dream

of reaching the starting grid was beyond her, she insists it was

not due to her being a woman. Cricket,

day four of the third and final test between England and Pakistan under

way, England started well taking an early wicket, Mohammad Hafeez has

taken charge. First half goals from Raheem

Sterling, Fernandinho and Wilfried Bony secured a victory for

Manchester City over their Spanish opponents Seville, 3-1. They are

through to the next round of the Champions League. Wayne Rooney with

a late header gave Manchester United a win at Old Trafford over CSKA

Moscow in the Champions League. So the tax office is under fire from

MPs, they accuse it of failing to tackle evasion by the wealthy and

offering such bad customer service The Public Accounts Committee said

Her Majesty's Revenue and Customs answered only half

of all calls made and only 39% of them within

five minutes. Only half the calls being answered.

We have had examples of people who have listened to the phone saying,

hold on, your call is important to us, 300 times, and still have not

got through. That basically... The committee says is a system where

people who are trying to pay their tax are being discouraged from

getting in touch with the tax collectors. On top of that, wealthy

individuals who are hiding money overseas, simply are not being

prosecuted. HMRC has prosecuted only 11 people in the last five years for

hiding money overseas. They have even been given a list of 3600

people with private bank accounts in Switzerland that they did not know

about and they have prosecuted one person. What has been said in

response from HMRC? They say they are collecting a record amount of

tax and they say they are disappointed that the record results

have been overlooked, and they continue:

This morning you've been getting in touch about this story,

here are just some of the many messages we've received today.

Tanya from Wiltshire has been in touch:

"I spent over an hour and a half on hold.

When I did get through, he was extremely brash and put me

"My personal experience with the HMRC Customer Service Line

Mr P Wells from Sudbury e-mailed to say:

and waited 45 minutes for an answer."

And Andrew Vaton from Milton Keynes who runs a small business got in

"If I have any queries involving tax issues I'd have to

take the morning off now to wait until someone answers the phone!"

Please do keep your stories coming in.

Is anything going to change? There is 3000 extra staff, but that is not

going to persuade the committee that they have done enough, two years ago

they looked at this and they thought that customer service levels were

abysmal, now they say they have got even worse and they are a threat to

the tax collection system, that is how bad they are judged to be. Keep

getting in touch with that and everything else we are talking

about. An Indonesian court has convicted

two British journalists accused of violating the country's

immigration laws. Neil Bonner and Rebecca Prosser have

been sentenced to two and a half months in jail and

received a fine of around ?1,600. The journalists were making a film

about piracy for a London-based production company when they were

arrested by the Indonesian navy. They've been imprisoned since May

of this year so with the time already served they

could be free within days. who's Rebecca's sister

and is in Indonesia. Thank you the joining us, you were

in court yesterday to see your sister sentenced, what was it like?

Really nervous. You may know that the charge against them carries a

maximum sentence of up to five years, and so obviously, we were

very worried about the outcome of the hearing. And so when the

translator told me that they had been given two and a half months,

and knowing they had already served that time, it was an enormous

relief. I burst into tears. There and then. It was a very emotional

day. Becky and kneel as well, extremely relieved, they have had

this hanging over their heads for more than five months. And so it was

an extremely emotional day for all of us. Are you expecting now that

she could be out, we're waiting to hear from the prosecutor 's office.

We're hoping that we will hear today. Their sentence expires

tomorrow. If an appeal is not large they should be released from prison

tomorrow, although they will still be held in immigration detention

while their case is processed. We are not quite out of the woods yet

but we really hope that the prosecutors do not decide to appeal

the sentence. How is Rebecca coping with all of this? I saw her on

Sunday, just before the trial, both her and kneel were really anxious.

Rebecca has been incredibly strong, through this whole process, I am so

proud of her. Sorry... Today she was very relieved, she still has the

prospect of a possible appeal, they have that in mind. She has made some

good friends among the other prisoners. A lot of what she has

talked about today was worrying about what will happen to them in

the future more than herself, really. Obviously this is an

emotional time for all of you, how difficult has it been to watch your

sister going through this? It has been every ordeal for the whole

family. Having my sister 7000 miles away from home... It has taken a

real toll on my mother and father and Neil Warnock riposte mother and

father as well. This is my second trip out here, I came out the first

time when I was first moved to prison, that was the first time I

had seen person she had been detained. For us, it has been

nothing short of a nightmare. And we are now just hoping that the

nightmare is going to be over within the next few days. Do you think this

experience will have fundamentally changed your sister in the end? If

anything I think it will make her stronger, I have been very impressed

with her compassion. She is a film-maker, she likes to tell people

stories, and I think that she has had a real exposure to some very

heartbreaking stories through this process, and if anything, I think it

will inspire her, not deter her. Stay in touch and let us know what

happens tomorrow, thank you very much for joining us.

Lyme disease is a bacterial infection that's spread

It's estimated that up to 3,000 new cases of the disease are diagnosed

Symptoms can include a distinctive rash, tiredness,

The disease can be treated effectively if it's recognised early

on, but diagnosis is difficult because so many

of the symptoms are similar to other conditions such as chronic fatigue.

Nicola Beckford went to meet two women to find out what it's

VOICEOVER: Lyme disease can be a debilitating illness with symptoms

including chronic fatigue, fevers and heart problems, anyone can get

it but how easy is it to get a diagnosis?

The NHS estimates there is up to 3000 cases of the disease in England

and Wales each year, about 15% of cases are contracted overseas. It is

and Wales each year, about 15% of spread to humans by a bite from an

infected tick. They live in woodland as well as city parks and gardens.

It can be treated with antibiotics if caught early but if treatment is

delayed or the disease is misdiagnosed, it can lead to serious

long-term problems. There is controversy over what is known as

chronic Lyme disease, these patients have the sentence of Lyme disease

but have normal blood tests. Public Health England says that it is

difficult to say whether these patients definitely have the

disease. Many other infections can trigger identical symptoms. Jessica

tested positive on the NHS. It took her seven years to get an NHS

diagnosis. Before I had Lyme disease, I worked

in the fitness industry and I interchange that with my equestrian

career. I was very ambitious and driven and I wanted to travel the

world, so I dipped in and out of both careers. I was in peak physical

shape, I would run marathons, a keen runner at the time. At the time I

was working on a contract in Germany and I had been there for about 12

months. When did you start to feel ill? I started to feel really,

really tired. Flu like. I thought I was coming down with something and

didn't really think much of it. Then I started to get severe migraines,

really searing headaches, they were stroke like migraines, so I would

lose my speech. I wouldn't be able to communicate with people. It was

quite frightening at the time. I just thought I had been doing too

much. And then out of nowhere, probably four months after the

initial bite, I had really terrible depression. Nobody was connecting

the dots, and I wasn't connecting the dots, because Lyme disease

wasn't something I had ever heard of. I was researching night and day

from my bed, I stumbled across Lyme disease, started to look into it and

I knew, I just knew as soon as I started reading it, I thought I'm

pretty sure it was what I had. You used to be superwoman. Wonder

Woman! So when you look back at those photos... I can't. I'm

heartbroken. I am. I went through a phase... I had to

deactivate my social media, because I felt this responsibility to all

the people that followed me to be this inspirational person. And

behind closed doors, I was just so unwell. Looking back through my

photos and stuff, I just feel devastated. Devastated, because this

isn't the life I wanted for myself at all. I felt like I have the world

at my feet. I had just taken some professional athletes onto my books

as a sports nutritionist. I was so excited about my future. I really

was. I always thought I was destined to do stuff with my life, and having

it all taken away like that, now knowing it was because of an insect

bite, it's hard to comprehend. The doctors I have come into contact

with, they just don't listen, they don't see what's in front of them.

They just assume they know what's right. And maybe they do a lot of

the time, but I don't think I was listened to at all. The test that I

have is a private test from America. And they don't accept it. I was

negative on the NHS test. It is hard to talk about. I try not

to think about it too much. Because the thought that it would be like

this for ever scares me sometimes. So I just take my pills and I stick

to my diet. Just hope that each day is better...

Just the fact that we don't get any support in this country from

doctors, just anyone... It shouldn't be this way. One day you will feel

relatively normal and you will be able to do kind of normal things,

and then the next day you won't be able to get out of bed. Could you

not get help on the NHS? No. Did you go to the NHS? We did, but the test

I have is a private test from America and they don't accept it.

And I was negative on the NHS test, because their testing is not

sensitive enough. So they didn't pick up the infection. My parents

have paid taxes for a long period, and we have spent ?100,000 on

medical bills. It's not right. Public Health England advises the

government and the NHS on health matters. Their laboratories at

Porton down test patients for Lyme disease among other things. I don't

think there is enough knowledge about Lyme disease. We know it has

spread, the cases have increased, we have had confirmed cases from

virtually every corner of the United Kingdom. There are a lot of

frustrated, ill patients who feel they have had a rum deal. Going

abroad and spending a lot of money often is not the answer, because a

lot of the treatments are not evidence -based. There will be a lot

of people who think they have Lyme disease, they have gone abroad and

they will be listening to you and saying, I don't buy it. What would

you say to them? Patients with confirmed Lyme disease get better

usually on short-course antibiotics. Patients with chronic symptoms

nobody really understands the pathology behind it. But it's not

believe that long-term antibiotics help in those situations. Early in

the disease, the test is going to be negative. In certain other

conditions, the test may be negative as well. I think we need a better

test to predict active in -- infection. Public Health England are

currently talking to foreign clinics and looking at alternative research

techniques for diagnosing Lyme disease. They say that GPs should

take all patient symptoms into account and not just treat them on

the basis of a single test. But in the meantime, patients like Jess and

Hayley fear that many more cases could go undetected. Nicola on

Facebook says she has been suffering it for years and that doctors keep

sending her away. Joanne: doctors need to have open minds and

consider empirical treatments. Trevor on Facebook says, very

worrying, like all dog owners, I check my pet for ticks and flees

every day but until recent articles I was not aware that my family and I

were at risk. More detail on the news about the NHS Trust that ran

Stafford Hospital pleading guilty to significant health and safety

breaches connected to the deaths of four elderly patients in its care.

Stafford 's magistrate court has heard this morning that three of the

deaths occurred after false, while another happened after a patient was

given penicillin despite hospital staff being told she was allergic.

-- after falls. They pleaded guilty to four offences through its

solicitor and will