06/01/2016 Victoria Derbyshire

Hello, it's Wednesday, it's 9.15, I'm Joanna Gosling in for Victoria.

Labour leader Jeremy Corbyn completes the first reshuffle

of his shadow cabinet, sacking his Europe spokesmen

for disloyalty but keeping the Shadow Foreign Secretary,

there has been a lot of hype over this over the last few weeks. It was

never going to be blocked on the carpet, it was going to be a proper

discussion. It was about building a new team and moving forward.

North Korea says it has successfully tested a hydrogen bomb to protect

against what it calls the "hostile policies" of the United States.

But some doubts are starting to emerge about the country's claim.

It's the biggest ever Lotto draw tonight, with a jackpot of ?50

We meet the couple who thought they'd won a ?35 million prize only

to discover their online lottery purchase hadn't gone through.

We're on BBC Two and the BBC News Channel until 11 this morning.

We'll keep you across the latest breaking and developing stories

including news from North Korea, where the secretive country claims

it's successfully carried out its first test of a hydrogen

bomb - which is more powerful than a basic atomic bomb.

Also, we want to hear from you if you've struggled

to register with a doctor because your local surgery is full.

A BBC investigation has revealed that at least 100 GP practices

in England have stopped taking on new patients.

Texts will be charged at the standard network rate.

And of course you can watch the programme online wherever

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and you can also subscribe to all our features on the news app,

by going to add topics and searching 'Victoria Derbyshire'.

The Labour leader, Jeremy Corbyn, has completed the first reshuffle

of his front bench team by sacking his Europe spokesman -

apparently for disloyalty - but keeping his shadow

Foreign Secretary, Hilary Benn, in post.

After more than 30 hours of deliberations, it was announced

late last night that Pat McFadden would lose the Europe brief,

She was previously a Junior Shadow Education Minister.

Mr Corbyn has replaced his Shadow Defence Secretary,

Maria Eagle, a prominent supporter of Trident,

with Emily Thornberry, who, like the Labour leader,

Ms Eagle will move to Culture, to replace Michael Dugher,

Our political guru has been monitoring developments.

It is all complete now. Thanks so much. It has been the

longest running reshuffle I can remember. It makes War And Peace

look like a short novella. We got a result late last night. It looks

like the grand old Duke of York reshuffle. Jeremy Corbyn has marched

his party out of the top of the hill, down again, and they have

ended sort of halfway up, neither art nor down. We started off here

with Jeremy Corbyn as the grand old Duke, leading his party to the top

of the hill with suggestions that this would be a sweeping reshuffle.

-- up nor down. That key figures like Maria Eagle, Hilary Benn, they

were all going to be booted out for defying Jeremy Corbyn. Then they

were going to get rid of Michael Dugher, who had warned about how the

party was being turned into a religious cult and a Jeremy Corbyn.

Well, time passed and past and past. And then, Jeremy Corbyn marched his

party down to the bottom of the hill. We discovered that Hilary Benn

was going to stay in the Shadow Cabinet. Maria Eagle, she was moved

from her post as Shadow Defence Secretary, but she remained in the

Shadow Cabinet. Only Michael Dugher was booted out of the Shadow

Cabinet. That prompted a huge reaction from some Labour ministers

who said, why had he been picked on? He was a good politician which

helped Labour to reach out to northern and working-class voters.

That seemed to incense Jeremy Corbyn. Then late last night, Jeremy

Corbyn marched his party halfway up the hill and decided to just show

who was boss by picking on somebody else, by taking out Pat McFadden,

the shadow Europe minister who was sacked just after 11pm last night.

And then in a further move, they decided to promote Emily Thornberry

to the job of Shadow Defence Secretary. She shares Jeremy

Corbyn's views on not renewing Trident. That may be a very

significant move in deed. It could suggest Labour is poised to become

an anti-Trident party. -- indeed. As for the sacking of Pat McFadden.

This morning he was incensed. He said, what ever happened to Jeremy

Corbyn's promise of a new sort of politics?

He clearly feels that me saying terrorists are responsible

for their actions and that nobody forces anybody to kill innocent

people in Paris, to blow up the London Underground,

to behead innocent aid workers in Syria, that when I say

they are entirely responsible, he clearly interpreted that

What have we learned from this long running reshuffle? Two things, I

think. One, just how far Jeremy Corbyn is still struggling to get a

grip of his Shadow Cabinet. Hence the up, down, halfway up. He could

not get rid of Hilary Benn. If you try the would face a Shadow Cabinet

revolt. Others would have resigned. The second thing, which is really

interesting, is Jeremy Corbyn has demanded that Hilary Benn toes the

line in future. He does not publicly criticise Jeremy Corbyn over foreign

policy. That matters because when we get to a vote on Trident, does that

mean that senior Labour figures like Hilary Benn will not be able to

speak out in support of Trident? And does Labour seem to be on the cusp

of moving to a position, where for the first time ever, it rejects the

proposal of renewing. Thanks through much. We will hear

from John McDonnell made in the programme. -- later in the

programme. North Korea claims it has

"successfully" tested a hydrogen It has been described as a miniature

device. That was the announcement

on North Korean state TV. TRANSLATION: The first test was

conducted successfully on the 6th of January 20 16. -- 2016. We will not

give up a nuclear programme as long as the US maintains its stance of

aggression. The international community has been quick to condemn

the actions of North Korea. Philip Hammond, in Beijing at the moment,

gave this response to the news. Obviously very disturbed by the

claims made by North Korea and the reports that appear to corroborate

that they have exploded some kind of nuclear device test. This is clearly

illegal. It contravenes North Korea's international obligations.

It will be condemned roundly by all countries in the international

community. And I expect there will be a UN security council meeting

later today to formalise a condemnation.

With me now is John Everard a former diplomat who was British Ambassador

to North Korea from 2006 until 2008.

If this is confirmed, and there is some doubt at the moment, but if it

were how significant a step is this? It is bad. It doesn't actually

matter that much if it was a hydrogen bomb, or a more traditional

one. Anything that produces a seismic wave of 5.1 is able to wipe

out a city. The fact they've gone ahead and on this is deeply to

stabilising. What does it say about how far the programme has

progressed, because it has taken people by surprise. --

destabilising. It has progressed. They said last month they had

developed a hydrogen bomb. How far it has advanced, we will know in a

few months' time when experts have had a look at the gas emissions.

Then they will know if they have developed a hydrogen bomb, or

whether this was a more conventional weapon. Is the threat of a

counterstrike enough to deter North Korea? It is dangerous to assume it

would be. The North Koreans would like to think to not dare use a

nuclear weapons because they might feel that might be the end of North

Korea, but we cannot be sure that is what they think. They might believe

that the world simply would not dare to use a nuclear device for fear

North Korea might send another nuclear bomb somewhere. Also, North

Korea has very extensive, hard tunnel defences. If the leadership

believed they could survive a counterstrike by hiding in those

tunnels then that changes things. What is the best way for the world

to react to this? There has been criticism, but does it have any

impact? Almost none. The North Koreans appear to revel in being

international victims, as they see it. What is the best response? A lot

of clever people will be asking themselves just that question,

particularly in the lead up to the Security Council meeting this

afternoon. The international community is starting to run out of

options. The discussions going forward will really be quite

difficult. Sanctions are already in place. What are they and what impact

do they have? The United Nations sanctions are principally concerned

with preventing North Koreans getting their hands on the

machinery, the metals, and the other devices that they need to move their

nuclear programmes forward. They have been moderately successful in

slowing the programme. But it hasn't been stopped. So there are obvious

ways of tightening up sanctions? Yes, you can do that all you like,

but the problem throughout has been implementation. If the member states

are not willing to carry out the sanctions, then the whole thing just

will not work. What would you be advocating if you were a part of the

discussions today? I think the key will be China. The Chinese have been

caught on the back foot by this explosion. They have said openly

that they were not told in advance by the North Koreans that they were

going ahead with the test. The North Korean 's in the past have told

them, but not on this occasion. They expressed deep unhappiness with the

explosion, and crucially they have said they want to work with the

international community in denuclearise in the peninsula. If

China decides that would tighten the screws of North Korea, China could

bring North Korea to a halt very quickly. If they could do that would

change. Let's see what happens this afternoon. Thank you. Let's go back

to the Labour reshuffle. This is a reshuffle which, from my

view, centres on two key issues. Loyalty and nuclear weapons. That

seems to be what is driving this reshuffle with Jeremy Corbyn trying

to assert his authority, kicking out people regarded as disloyal, and

putting in the key position somebody who backs him in the proposal of

rejecting the renewal of Trident. who backs him in the proposal of

no thanks. But we have someone almost as good, John McDonnell.

Let's just start on loyalty. What ever happened to his promise of new

politics and allowing people to have different opinions? People can have

different opinions and they can express them. But when you are in

the Shadow Cabinet, or in a senior ministerial position,

responsibilities still apply. People have different opinions. They can go

to the backbenches. Just as Jeremy and I work backbenches. We have

different views and we express them honestly from the backbenches. Pat

McFadden appeared to be disagreeing with Jeremy Corbyn on an issue of

some principle for him. The issue of terrorism. Hilary Benn has been told

he cannot disagree in the future. People not allowed to disagree over

of principle? Are people. We argued on a bombing campaign. It should be

a free vote. We have been arguing that for the last 20 years. This

free vote thing is catching on, David Cameron has done the same

thing with his Cabinet over EU membership. It will be discussed

openly and democratically in that way. What did Hilary Benn expressed

that was wrong? Nothing. All of this talk about Tony Benn's son being

moved... All of this hype was newspaper gossip. With regards to

Hilary Bennett was to make sure that in his team he has people with whom

he had great confidence in. There was a series of times when I think

the news were undermining, or challenging Jeremy Corbyn's mandate,

the mandate he has from the Labour Party members. Jeremy put a

condition to Hilary Benn that Pat McFadden had to go. He will make a

major contribution from the backbenches. Trident... How far is

Labour now on the cusp of them becoming an anti-Trident party? You

have Ken Livingstone opposed, and now Emily Thornberry the new Shadow

Defence Secretary opposed to it. It will remain the same as before. The

National executed committee, working with our front bench, will undertake

a review. That'll go to the party of members and they will have a say on

that. We are a Democratic party and that is what happens. The process is

the same. The direction of travel appears to be different. The

direction of travel from Jeremy Corbyn's mandate was expressed

before. Whether the whole party adopts the view we will have to see

as a result of our consultation. On balance, do you think it's more

likely now that Labour is on course of becoming an anti-Trident party? I

cannot tell because it is up to our members. We will have the review can

have the consultation and it will be out our to decide. -- up to our

members to decide. Does this mean that Hilary Benn will not be able to

speak out in support of something like Trident?

When there is a free vote everybody can express their views. The leader

of the party speaks from the front bench. Others will have to go to the

backbenches. They will retain their positions but they will speak from

the backbenches on that particular issue. With regard to tried and we

have not decided yet the final process. It is an important issue,

isn't it? If you are saying to your shadow cabinet members, on key

foreign policy issues you must follow our lead, and if you want to

disagree you have to disagree from the backbenches, that in effect gags

them from speaking out from the front bench on Trident and issues

like that? We are talking about when there is a free vote. When there is

a free vote members of the Cabinet will be able to express their views

openly but they would do that from the backbenches. Only the leader

will speak on official party policy from the front bench. On others --

on other matters we agree that collective responsibility will be

the rule of the day. We will speak with one voice. This was a

protracted reshuffle. Doesn't this tell us a story that Mr Corbyn found

it extraordinarily difficult to make the sort of changes he wanted? No.

It tells you something about the new politics and Jeremy's nature. He is

one of the most considerate people I have ever met. He wanted to listen

to people's views. He was inclusive. When he had further question he

would bring them back and ask other questions of them. I know it did not

help your media schedules, but it is the best thing to do. Inclusive,

open discussion is the style of the new politics. Is it correct that

nobody on Mr Corbyn's team wanted to get rid of Hilary Benn? It is up to

the leader to decide who should go. None of us were arguing publicly or

privately that Hilary Benn should go. We wanted to make sure we had a

court hearing representation of the party's policies. That is what we

are achieving. -- Thank you very much. It has been an extraordinarily

late night after a number of very long days. We did eventually get to

that reshuffle shortly before midnight. You might see a few people

wandering around looking a little bit wary.

-- weary. You are a trooper. Still to come were some of those flooded

over Christmas let down by the organisation is meant to help them?

We will speak to some of those dealing with the aftermath. And a

gun shop owner in America tells us why President Obama's plans to

restrict the sale of firearms will never work.

First, it's the main news this morning.

North Korea says it has successfully tested a hydrogen bomb

Earlier a tremor with a magnitude of 5.1 was detected by the US

The UN Security Council is expected to meet in emergency

The Foreign Secretary, Philip Hammond who's in Beijing

at the moment, gave this response to the news.

It contravenes North Korea's International obligations.

It will be condemned roundly by all countries

in the international community and I expect there will be a UN

Security Council meeting later today to formalise that condemnation.

The Labour leader, Jeremy Corbyn, has completed his first

Europe spokesman Pat McFadden was sacked, apparently

for disloyalty, but despite speculation, Hilary Benn

keeps his job as Shadow Foreign Secretary.

Scotland Yard has refused to comment on reports that the boyfriend

of an EastEnders actress who disappeared last month,

Officers searching for Sian Blake and her two young sons found three

bodies in the garden of her home in Kent yesterday.

They want to speak to Arthur Simpson-Kent as a matter of urgency.

Hundreds of people have protested in the German city of Cologne over

dozens of sexual assaults and thefts carried out by gangs of men

Some demonstrators held up signs demanding action from Angela Merkel.

The German Chancellor has expressed outrage over what she called

"disgusting attacks", and said everything must be done

A BBC investigation suggests that at least 100 GP practices in England

have stopped taking on new patients, or have applied to do so.

Many surgeries are struggling to fill vacancies because of

Now the sport from Hugh. Good morning. Lots to talk about

today. The football Association chairman Greg Dyke has got himself

into a spot of bother once more. He said we would all shoot ourselves if

England failed to make the knockout stages of the European championship

in France. He famously used a throat slitting gesture to show his

thoughts on the draw for the last World Cup. We will hear from the

initial employment tribunal hearing between Chelsea and former club

doctor, Eva Carneiro. The rubble won the first leg of their league cup

semifinal against Stoke city. Manchester city play Everton tonight

in the second semifinal. Alastair Cook was out for eight this morning

in England's second innings against South Africa in Cape Town. Alex

Hales and Joe Root have also gone cheaply. You have to see Great

Britain's Naomi Broady's reaction to an opponent hitting a ball boy with

her racket during a tournament in Australia. She was not happy and she

would not let it lie. A full round-up after ten.

Some figures to bring you about the number of asylum seekers registered

in Germany last year. Official figures have revealed that 1.1

million asylum seekers were registered in Germany last year.

Syrians made up almost 40% of that number. The number of Syrians

seeking refuge in Germany hit 428,004 that the 68. The

second-biggest group were Afghans with 150 4046. A record number of

annual arrivals in Germany and five times more than 2014. It followed on

from Angela Merkel saying that no limits would be put on migration at

the height of the migration crisis. 1.1 million asylum seekers

registered in Germany last year. President Obama has told

the BBC his failure to pass effective gun laws

is his biggest regret. Latest figures show that in 2015

in the US there were 353 mass shootings - that's where four

or more people were killed or injured in one single incident,

including the assailant. 475 people were killed

in those mass shootings, and just under 2,000

people were injured. And there were 62

shootings at schools. We're in the second week of 2016

and 157 people have already been killed through gun violence

in the United States. Yesterday, President Obama gave

an emotional speech about his latest attempt to tighten gun

controls in the US. He said he was having to use

executive powers to bypass Congress, because politicians

are failing to act. Anybody in the business of selling

firearms must get a license and conduct background

checks or be subject It doesn't matter whether you are

doing it over the internet It is not where you do

it but what you do. We are also expanding background

checks to cover violent criminals who try to buy some of the most

dangerous firearms by hiding behind trusts and corporations

and various cutouts. We are also taking steps to make

the background check Under the guidance the FBI

and our deputy director at ADF we are going to hire more folks

to process applications faster and we are going to bring

an outdated background systems check These steps will actually lead

to a smoother process for law-abiding owners,

a smoother process for responsible gun dealers, a stronger process

for protecting people, It's not the first time

President Obama has had to give an emotional speech

following a mass shooting. Let's take a look at some

of his other heartfelt responses. I have had to make statements like

this too many times. Communities like this have had to endure

tragedies like this too many times. There is no greater honour but also

no greater responsibility for me than to make sure that the

extraordinary men and women in uniform are properly cared for, so

we are going to stay on this. We cannot and will not be passive in

the face of such violence. We should be willing to challenge old

assumptions in order to lessen the prospects of such violence in the

future. What if my daughter had been in the theatre? As so many of our

kids do every day. These kinds of terrible tragic events are happening

with too much regularity. We have to do some soul searching and examine

how we can reduce violence. The majority of those who died today

were children. Beautiful little kids between the ages of five and ten

years old. We are going to have to come together and take meaningful

action to prevent more tragedies like this, regardless of the

politics. There ought to be -- it ought to be

a shock to all of us as a nation and as people. It ought to lead to some

sort of transformation. We don't have all the facts but we

do know that once again innocent people were killed in part because

someone wanted to inflict harm had no trouble getting their hands on a

gun. Earlier I spoke to Benjamin Brown -

he's the owner of Landmark Firearms, a gun shop in Chambersburg,

Pennsylvania. He told me every time

President Obama talks about gun The difference to me, because I'm a

law-abiding citizen follows all the rules and regulations, the only

thing I can nap -- see happen is an uptake in sales and transfers. If

somebody sold a farm to someone else in the past, they might do a

face-to-face transaction. If it all changes that every single firearms

sale has to be through a licensed dealer, my sales will pick up a

little bit. That is what I foresee happening. Explain what you mean by

that? In the state of Pennsylvania if two residents of the state wants

to buy a shot gun, so if my neighbour wanted to sell his shotgun

to his neighbour, in Pennsylvania that is 100% legal. They do not need

a transfer. If they had a handgun they would have to go through a

federal licensed dealer like myself. Whenever President Obama talks about

toughening up gun legislation, sales go up, don't they? Have you

experienced that? Every day. Every time he gets on television you see

mile sales numbers increase and sales numbers all over the United

States increase. It is one of those things were the Government might

tell me one day I'm not allowed to have it, so I will have it now. The

same thing after Sandy Hook when he threatened an assault rifle ban.

There was probably a six-month waiting period for any Connor

Farrell arm in my store and others just because the Government say I

might not be able to have it, so I wanted before that. How safe are the

background checks? I have never had any issues with it. If you look at

most of the mass casualty incidents that happened, those people obtained

those firearms illegally. In San Bernardino, the gentleman who shot

up that adult daycare centre, obtained his firearm legally. His

neighbour bought it and sold it to him illegally. The background checks

system worked. The person who had that farm was legally allowed to own

that firearm and he circumvented the law and give it to somebody who was

not allowed to have it. California has some of the strictest gun laws

in the United States. The system works, it is just after that system

where it fell through. That is where the mental health comes into play.

You think better checks would make a difference? Asthma do you think. I

was a security forces member. It is about levels of deterrence. If it

stops one person causing damage to anybody it is worth it in the end.

The NRA does not like that opinion, but if it stops one thing from

happening it. It. Bad people will do bad things, bad people will get

firearms the matter what. -- from happening it is worth it. Bad people

will do bad things can regardless of any background checks. What is your

perspective as a gunshot on the comedy you back the right of people

to have weapons as long as they go straight back -- three background

check -- what is your perspective as a gun shop owner. Tighter laws, I

don't think it'll do anything. If we refine the laws and make them

nationally I think that would benefit the states.

In Arizona you can buy anything you want from a private seller. In

California that is not -- in Pennsylvania that is not the case.

These Sandy Hook primary school massacre clearly has particularly

moved the president, along with all of the other massacres. That is the

one he cites as having been a time for change from his perspective on

the issue. Do you share that view and what do you think? -- what do

you think could be done to prevent that sort of thing happening again?

It is so hard. We have a lot of gun laws already. The system work. His

mother bought those firearms legally. They were for her. He

killed her to get those firearms. To prevent something like that is --

like that is very hard. You can put guards in schools, teach teachers

how to use firearms, to stop something like that 100% is almost

impossible. Bad people will do bad things no matter what. If a

background check could stop everything it would stop everything.

There are some money firearms coming over the border right now and going

back over the border, it is hard to stop something like that 100%. What

about just completely cutting down on the right of people to have

weapons to In what aspects? on the right of people to have

firearms are in general? Both of those measures. One of the issues

that President Obama wanted to implement was to banned automatic

weapons. He did not get that through. What about that and what

about restricting numbers? It was not so much about banning automatic

weapons as it was about the changing how people obtained them. There are

certain ways you can obtain certain weapons. There have only been two

crimes committed with NFA firearms weapons. There have only been two

violent crimes committed in the past 15 years. They were illegally

obtained. The system works in that aspect. But in the UK and

Australia... People banned the Confederate flag and there was

almost a civil uprising. I could not imagine if people tried to ban

firearms what would actually happen. Still to come: We will be talking to

the couple who missed out on a ?35 million lottery win because they

failed to top up their online account. With some of those flooded

over Christmas, let down by the account. With some of those flooded

organisations meant to account. With some of those flooded

MPs will question account. With some of those flooded

from the Environment Agency over the handling of the crisis.

from the Environment Agency over the family. Other executives also

from the Environment Agency over the committee this afternoon. Helen has

been keeping a video diary for us after her town was flooded early in

December. She told us she is frustrated dealing with the

mountains of paperwork following the flooding. That was the tick on the

mountains of paperwork following the door so we know that it has been

deemed safe from the electrical company. Obviously no carpet. This

is our ground floor. As you can see things are still in that should have

gone. It has not been the easiest thing, trying to deal

gone. It has not been the easiest adjusters and insurance agents and

stripping out companies and drying companies over Christmas and New

Year. These people have families, these people want to enjoy their

Christmas festivities as much as everybody else

Christmas festivities as much as should have been something else done

provisionally. I don't know what. All of the cupboards are opened

provisionally. I don't know what. get as much dry as possible, but

these are all due to come out, but obviously nobody has

these are all due to come out, but them out. The Christmas lights being

brought down. Not that anyone has felt thrown much

brought down. Not that anyone has all this year. There

brought down. Not that anyone has going off. It has been going

brought down. Not that anyone has pretty much constantly. The chains

are OK, they have managed to get open. I'm not quite sure how they

have managed when everybody else is struggling to get into their

insurance agencies. Loss adjusters don't come, they don't return your

calls. It is an absolute nightmare. Here we are in Fiona's toy shop

again. How are we getting on? A lot of form filling, phone calling, it

has been a fun time trying to get hold of contractors over the

Christmas period. Now that all of the festivities are over we are

moving ahead quite quickly now. This is the pet food shop with its

gorgeous window display, including sandbags. A lovely local shop open

for business. Well done. This is inside our library. Another feature

of Cockermouth, a dehumidifier. Many businesses in Cockermouth are still

open for business. It has suffered losses, but, at least it is open.

Another lovely kiddies area. Up and losses, but, at least it is open.

running. Obviously that is quite important, babies and books, and

all. Here is our lovely little town. Still as lovely as ever. It is open

for business. Please come, please don't forget about us. Maybe it will

be busy with fighting insurance companies who haven't exactly been

in our experience brilliant. But what a lovely little place to come

and visit. Helen made that report for us, showing some of the

frustrations people affected by the flooding -- of people. We can speak

to a business owner in York. The insurance premium for her business

has gone up by thousands of pounds. Thank you both for joining us. Tell

us what the impact has been for you. It is just recently that your

husband took over this business. That's right. It is myself and my

husband and the chef who was part of the original business. It has only

been three and a half months that we have been trading. It is quite sad

to find that we got flooded very soon, just very shortly after

opening our business. Have you been able to open up again? Not yet,

because the flood was very bad at my restaurant. It is very near to the

River Ouse. We never expected a flood that bad, but it got flooded

very badly. There was around five feet of water in the restaurant.

According to the contract we have hired it will take at least five to

six weeks until we get this restaurant up and running again.

Financially how difficult is it for you? It is very difficult. We just

opened a three and a half months back as I mentioned. To rent this

property it was quite big to begin with. Something like this, that

happens to us very shortly, it breaks us apart as a team. We have

been investing a lot of money. We obviously just started trading. We

are quite new in the market and we need financial support right now to

bring this business up. Does the insurance help you out much on that

front? That is quite funny. As I was talking to one of your colleagues

yesterday, the insurance company does not... It is quite funny to

understand this, anybody who is more prone to flood, they will be the one

approaching and getting the flood insurance. I don't know about other

cities, but getting flood insurance in York it is costing me about

?8,500 per year. It is ripping us off. I was thinking that in an

emergency time, in this disastrous time, insurance company would help

us in some way by ensuring that we get claim on at least our business.

The insurance company has not honoured that. None of my contents

or my losses will be covered by my claim. Let's speak to somebody who

might have advice. Andrew Waller owns a pub in Whitby. You were

affected in 2013 but you have been spared this time around. Please talk

about your experience. We had about six feet of water right through the

seller. It was a tidal surge. It devastated us. -- cellar. We got a

grant from the government. We have flood defences in the pub. That is

what saved us. It would have been just as bad. Tell us about the grant

and the flood defences. Was that grant specifically to spend on new

putting in flood defences? Yes. The local authority came around and told

us what would benefit us. If we put any flood defences in. They gave us

a ?6,000 grant. We went away and spent that and they inspected it. It

worked yesterday and the day before. What have the measures been that

have proved so effective? They put a flood barrier in the back, to put

over the back door, to stop the water going into the cellar. It did

not actually come into the park, but all of our equipment was affected

and we lost all of our stock and we could not get insurance. It has

helped you this time, but from last time you can sympathise with anybody

affected. What would you say about your experiences, and possibly any

help you might be able to suggest? Get in contact with the local

authorities. See what help they can offer. Flood schemes are still

going, I think. That is what I did. It is up to everybody to apply for

it themselves. You don't get it automatically. That is the only sort

of suggestion I can make, really. Is that something that sounds like it

could be helpful? Yes, I think the advice would help me really. Since

the flood has happened I am always keeping my eyes open. My friends and

family always pass me a link if there is any help I could get. I

just want to stress on this part that I am very happy with the

council, the way they have started helping us. I have got in touch with

the business people. They have given me a rebate for one month, which is

good to start with. I have applied for that grant, as well. I

understand the disaster this flood has caused. Most of the businesses

and houses are affected. The amount is not a massive amount. But I'm

sure anything that the council can help with would be most appreciated.

I think the gentleman for his advice. Thank you both. Coming up on

and we want to hear from you if you have struggled to register with a

doctor because your local surgery is full. Apparently around 100

surgeries are not taking on new patients, or have applied to not

take any more because they are struggling to take on the demand.

Let's catch up with the weather now. We have been talking about flooding.

December was the wettest months on record, it won't surprise you. In

this chart you will see that anywhere that is blue had above

average rainfall during the course of December. That is a huge swathes

of the British Isles, isn't it? At the moment we have a lot of rainfall

in Aboyne. It is the second wettest January in Aboyne on record. The

last time was in 2014. Already in Aboyne we have had 135 and his. Do

member on Monday we were talking about the position of the jet

stream, the tropical air, and the fact optical air holds more

moisture. There are other ways of enhancing rainfall. The other is

aurographic aspects. The winds are coming off the North Sea. That acts

as a Hoover, scooping up the moisture from the North Sea. As it

does, and it is into the mountains, it has to go up the mountains, so

the air rises and condenses, and then it bursts its clouds, if you

like, over the mountains, enhancing rainfall. Add onto that the fact we

have a weather front in the Eastern that is giving us a lot of rain at

the moment. How long will this go on for? -- in

the east that is. We have more rain today. Then a bit

of a gap. Then more is piling in tomorrow with some snow. But I am

going to question you on all of this.

CHUCKLES imagine if people tried to ban

firearms what would actually happen. It is pretty showery outside. We

have also got some bright spells through the day and also some sunny

spells. There is rain in the forecast. That rain particularly in

north-east Scotland and eastern England. It is to the office weather

front. Later on we will see this weather front bringing more rain

into the south-west -- north-west. Snow on the Grampians, rain in

eastern Scotland, rain in north-east England. The showers on the coast

fading. We will also see some dry weather with some bright sunny

spells. Later on we see the rain coming the south-west. It has

spells. Later on we see the rain up compared to what we saw earlier.

Coming in across Cornwall initially. For much of southern England this

afternoon it is a combination of bright spells and sunny skies. The

odd shower popping up in the east. Across north-west

odd shower popping up in the east. afternoon. Still rain persisting in

the afternoon. Still rain persisting in

north-east of Scotland. After some afternoon. Still rain persisting in

showers in the West afternoon. Still rain persisting in

fewer showers in the afternoon, with some bright spells. Showers in

Northern Ireland. Brightening up with sunshine. We cannot rule out a

shower in Wales. They will be fewer and further between. As we had

through the rest of the afternoon and evening, rain with gusty winds.

It will be heavy and prolonged across Northern Ireland. There is

the potential for some strong winds, touching gale force, around the

Irish Sea, northern England and southern Scotland. That risk will

carry on through tomorrow as the band of rain continues to push into

eastern England and all of Scotland. As well as the wind and the rain

tomorrow, there will be snow. Snow primarily on the Grampians. There

will be some on the Highlands. Heavy bursts on lower levels in the West.

It brightens up quite nicely. Some showers close to the coast. Not many

of us will see them. There will be sunshine. If you are stuck in the

wind and the rain and the snow, it will feel cold. Further south,

highways of 11. Hello it's Wednesday,

it's ten o'clock, I'm Joanna Gosling in for Victoria, welcome

to the programme if you've just The first hydrogen bomb test was

successfully conducted in January the 1st.

North Korea announces it has successfully tested a hydrogen bomb

There is evidence that some surgeries in England have stopped

taking on new patients because they are too full to cope. We will be

hearing why. And we will meet the couple who missed out on a lottery

winner of ?35 million because they failed to top up their online

account. -- lottery win. Our main news.

North Korea announces it has successfully tested a hydrogen bomb

for the first time - to protect against what it calls

the "hostile policies" of the United States.

A tremor with a magnitude of 5.1 was detected by the US geological

survey. The UN Security Council is expected to meet later today. Philip

Hammond give this response. It contravenes North Korea's

international obligations. It will be condemned

roundly by all countries And I expect there will be a UN

security council meeting later today The Labour leader, Jeremy Corbyn,

has completed his first Europe spokesman Pat McFadden

was sacked, apparently for disloyalty, but despite

speculation, Hilary Benn keeps his job as Shadow

Foreign Secretary. John McDonnell says the reshuffle

reflects the new politics. Jeremy is one of the most

considerate people I have ever met. He wanted to listen to people's

views. He brought them in and consulted them and was inclusive. If

he had further questions he would bring them back. Were they happy? I

know it did not help your media schedules but it is the best thing

to do. That is the style of the new politics. Inclusive, open

discussion. Scotland Yard has refused to comment

on reports that the boyfriend of an Eastenders actress

who disappeared last month has Officers searching for Sian Blake

and her two young sons found three bodies in the garden

of her home in Kent yesterday. They want to speak to Arthur

Simpson-Kent as a matter of urgency. Hundreds of people have protested

in the German city of Cologne over dozens of sexual assaults and thefts

carried out by gangs of men Some demonstrators held up signs

demanding action from Angela Merkel. The German Chancellor has expressed

outrage over what she called "disgusting attacks" -

and said everything must be done A BBC investigation suggests that

at least 100 GP practices in England have stopped taking on new patients,

or have applied to do so. Many surgeries are struggling

to fill vacancies because of Let's catch up with

all the sport now. Good morning. We will shoot

ourselves if England failed to get out of their group at the European

Championships. That is the unlikely view of the Football Association

chairman Greg Dyke. Not a wise choice of words. It ramps up the

pressure ahead of England -- on England ahead of the tournament. He

claimed the building blocks are in place to emulate the achievements of

1966. It would be bad news for Roy Hodgson

as well. It is not the first time Greg Dyke has put his foot in it.

Ahead of the draw for it the World Cup he boldly claimed England would

win it. Who can forget this gesture ahead of the draw for the 2014 World

Cup? He got it right that time as England were knocked out without

winning a match. Jose Mourinho may have left Chelsea but there are

still matters to him to attend to alongside the club. The hearing

involving Eva Carneiro begins today. Katie Gornall joins me. What can we

expect to hear today? Today we saw Eva Carneiro arrived just after nine

o'clock along with her husband, Jason, for the start of this

destructive -- constructive dismissal case against Chelsea and

the separate but connected case for alleged discrimination against Jose

Mourinho. She arrived to a scrum of cameras and photographers. She did

not say anything. The hearing itself is held in private in front of a

senior judge. It is scheduled to start at ten o'clock this morning.

Both legal teams will outline the evidence they intend to present.

That could include text messages and e-mails. If no settlement is

reached, the date for a full tribunal will be set probably

sometime after the end of the season. Caitie, thank you. Pressing

matters at the cricket in South Africa. Although the match has been

destined for a draw, it has been a wobbly morning for England's

batsman. Captain Alastair Cook has underperformed with the bat. He was

out for eight. Alex Hales has impressed on the tour but this great

catch from Chris Morris meant he was gone for five. It was a good morning

for Chris Morris. He comprehensively bowled Joe Root. The match likely to

be drawn. Some extraordinary scenes involving British tennis player

Naomi Broady. She was playing Jelena Ostapenko and demanded her opponents

be disqualified. This is the incident that sparked the row. Her

racket hit a ball boy. It incensed Naomi Broady -- nomen Brodie. She

demanded that her opponent forfeits a match. She was upset. Play

continued. Brodie claimed an impressive win. She shouted at

opponent during celebrations. The pair continued to bicker as they

packed their bags and left the court.

That is all the sport for now. Headlines just after half past ten.

Hello - thank you for joining us this morning.

Welcome to the programme - if you've just joined us,

we're on BBC 2 and the BBC News Channel until 11 this morning.

Lots of you talking about the Labour reshuffle. Paul has tweeted to say,

what have we learned? That mainstream media is fixated on

attacking Jeremy Corbyn. Lloris says the Labour Party and Jeremy Corbyn

Arish shambles. Hilary Benn should leave the party or take on Corbyn as

leader. More from Norman Smith in Westminster little later.

Your contributions to this programme and your expertise really is key

actually - texts will be charged at the standard network rate.

And of course you can watch the programme online wherever

you are - via the bbc news app or our website bbc.co.uk/victoria

-and you can also subscribe to all our features on the news app,

by going to add topics and searching 'Victoria Derbyshire'.

"Make the entire world look up to the powerful nuclear state,"

reads a statement from North Korea's leader Kim Jong Un this morning,

"with a stirring explosive sound of a hydrogen bomb".

North Korea says it's successfully carried out its first test

It is a more powerful weapon than an atomic bomb. If true, it would be

its fourth test since 2006. This is how the announcement

was made on North Korean TV. TRANSLATION: The first test

was conducted successfully We will not give up a nuclear

programme as long as the US The international community has been

quick to condemn the actions The Foreign Secretary,

Philip Hammond, who's in Beijing at the moment, gave this

response to the news. and the reports that appear

to corroborate that they have exploded some kind of

nuclear device test. It will be condemned

roundly by all countries And I expect there will be a UN

security council meeting later today to formalise a condemnation.

With me is Jonathan Marcus. than the atomic bomb?

It is easy to lampoon than the atomic bomb?

Korean regime. I'm sure people have seen films like The Interview, Team

America, but they are not just focused on developing better

warheads, they are trying to develop longer range missiles. Last year

there were a number of tests, submarine launched missiles, so more

and more people believe that the nuclear programme of North Korea is

not just a way of waving a big flag and drawing attention to themselves,

or consolidating the power of the regime at home, but they seem intent

on developing a highly capable nuclear systems. Still a long way to

go in many areas. There are lots of technical problems, hurdles to be

overcome, but these are very serious people. The direction in which they

are heading is clear. If they have done it they have done it against a

backdrop was sanctions specifically designed to stop this happening,

against the sanctions... They have, sanctions will not stop them if this

is what they want to do. This is probably one of the most isolated

countries in the world. Political pressure won't do much good. Only

one country has reasonably close ties with them, and that's China.

China won't be happy about this test. But it is clear the North

Koreans will do what they are going to do. Sanctions clearly haven't

worked. There will be a UN Security Council later today. There are ways

in which sanctions could be stepped up and targeted in more precise

ways. Particularly at the supply chains. Some things abroad have been

identified as being useful to the programme. If sanctions don't work

there is no chance of military action and it looks increasingly as

if the world will have to live with their nuclear programme, the

regional powers, particularly South Korea, are very concerned. North

Korea has a sizeable nuclear programme which could strike targets

in those areas. In America the great fear is that in the long-term North

Korea will be able to develop very long range missiles. They will be

able to put their missiles onto submarines which would enable them

to come much closer to the US and fire. Let's bring in Robert Kelly,

associate professor of International relations at the Pusan National

University. What should they do? Well, the Russians and Chinese

always feel that North Korea is a useful poke in the idea of the

Americans. This is a useful way of doing this because this will be a

global response. You're not going to do a lot of good without Chinese

compliance and that has not been forthcoming. China was not informed

prior to this test. Does that mean that potentially there is going to

be a bit more scope for China to be in agreement with other voices of

the United Nations, it might make it a bit more easy? Yes, the role has

been influx recently. We're not sure what is going on. They are not

getting on particularly well, it seems. The Chinese leader really

dislikes North Korea, or at least the regime elite. But China still

permits a lot of food, fuel, rice, things like that, and luxury goods,

to come into North Korea through their border that they share.

Everybody supports the sanctions. The problem is they need Chinese

compliance. They need to close the door so things don't come in. This

is how the regime elite gets the yachts and the HD TVs and sports

cars and everything else. It is coming in through China. So we need

Chinese compliance. My sense is that the Chinese feel frustrated by the

North Koreans but they do not want them to implode over the border. If

China does not do what the UN wants them to do, what other options are

there? My sense is missile defence in that area. If diplomacy isn't

working, if they insist on building nuclear weapons, no matter what we

say, no matter what we offer, that seems to be the case. We have been

telling the 25 years not to do tests, but they not listening. The

other alternative would be use of force. That is risky. What is the

other alternative? Defensive layering. That is to say, air

defence. I would not see the Russians and Chinese getting on

board. The US has been behind this, Japan is coming round to it. Missile

defence, in short, that would be the short-term answer. Thanks very much.

Jeremy Corbyn has completed the first reshuffle of his front bench

team by sacking his Europe spokesman apparently for disloyalty, but he

has kept his Shadow Defence Secretary, Hilary Benn, despite

speculation he would go. After deliberations it was announced late

last night that Pat McFadden would lose the Europe brief. It will be

taken by Pat Glass. She was previously a junior minister. Maria

Eagle has been replaced by Emily Thornberry. She opposes the Trident

renewal. Our political Guru has been monitoring developments, getting

lots of reaction, in Westminster for us. It has been a long night, hasn't

it? It took some time but it is all in place now.

The PM just walked past me and said is it over. The answer is no. In the

last few minutes we have learned that John Reynolds, a transport

minister, has resigned in protest at the shake-up and the way it has been

conducted, and the accusations facing people like Pat McFadden and

Michael Dugher that they have been disloyal. There have been mutterings

that they could be more resignations. It is not over yet.

Even though just a few minutes ago I was speaking to one of Jeremy

Corbyn's people. He said there are not going to be any resignations and

they are happy with the way it has gone. They are presenting this as a

reshuffle. People like Hilary Benn have had to back off. They don't say

they have had to walk away from erratic was shake-up because of a

revolt by Shadow Cabinet ministers, they say it is because people like

Hilary Benn had to back down and agree in future they would not

challenge Jeremy Corbyn, they wouldn't disagree with him in

public. However, leaving his house this morning Hilary Benn had a

rather different take on things. I'm delighted to be continuing. We have

an important year coming up. Our priority is campaigning to keep

Britain in the European Union, which is so important for people's jobs,

and for our security. I am looking forward to getting on with it. John

McDonnell said anybody who wanted to disagree had to speak to the

backbenches, does that mean you have been muzzled? I haven't, I will

continue my job in the Wales doing it before. That means supporting

Jeremy Corbyn and campaigning hard to get laid and elected that the

next general election. Thank you very much indeed. -- hard to get

Labour elected. He talked about a six-year plan, including curbing

some of the advisers who have been behind the anti-Jeremy Corbyn

stories. Emily Thornberry backs Jeremy Corbyn over opposing Trident.

But it means the moving sideways of Maria Eagle. A lot of speculation

about how unhappy she may be about that. This morning, however, she was

staying tight lipped. I am looking forward to getting on with my new

job. Hopefully I will talk to you again in that capacity once I have

got my head around all of the issues.

We thought it was all done and dusted last night. We thought we

could go home and forget about it. Fraid not, hang on, more to come.

One resignation this morning, who knows, we may get more.

I spoke too soon. CHUCKLES

What does it say about the grip Jeremy Corbyn has on the party?

It says that Jeremy Corbyn is still struggling, it seems to me, to

assert his authority. Not just in the Shadow Cabinet, but further down

the train of command. There are many Labour figures who are under easy at

the sideline, it seems, figures like Hilary Benn and Maria Eagle. -- who

are uneasy. Some Labour figures have said, what is the point of serving

under Jeremy Corbyn when this is not a new politics, he just wants his

own views, his own sort of people in place? We will have to watch very

carefully indeed in case others decide, like Jonathan Reynolds, that

there is no point serving under Jeremy Corbyn, we are going to walk.

There might be some way to go yet. Thank you.

Now imagine you've won the Lottery - you're celebrating, phoning family,

planning how to spend your millions - only to discover the numbers

you thought had been entered hadn't at all.

Well, that's what happened to Edwina and David Nylan -

they've missed out on a ?35 million Lottery win after discovering

their online purchase wasn't registered.

The couple thought they would be seeing in the New Year

as millionaires when they chose all six winning numbers

But when they called to claim their jackpot prize,

Camelot told them they had no record of the transaction.

Let's talk now to Edwina and David, who join us in the studio.

Thank you for coming in. It must have been devastating. It was. Were

you absolutely convinced you have been devastating. It was. Were

bought a ticket? Yes, we thought it had gone through. We tried three

times. Did you mentally start spending the money, did you tell

family and friends? Our family were with us when we found at the numbers

have gone through and he told me to check the numbers. That is when I

realised we had not had the e-mail from Camelot. Take us through it.

You tried to buy a ticket, how did you come up with the numbers in the

first place? You pick the numbers, don't you? Yeah, I normally pick the

numbers by just looking at the previous numbers, weighing up the

odds. Sometimes they are high, sometimes they are low. I knew that

if I just picked them at random... I thought they were silly

because they were quite close together. But you had the numbers.

You then tried to buy a ticket. He wanted to buy one ticket. But you

did not have enough money on the online account. The lottery online

account, yeah. What happened? You put the ticket on, picked the

numbers, put them through. Three times. But because there was not

money in the account... The numbers registered, it came up with the

ticket. So you did not have a confirmation it had gone through?

Not then, then it said insufficient funds, so we topped up, well, we

attempted. What did you try to do? We tried to put the code in. The

security number on the back of it. It was attempted. Yeah, just did not

go through. Yeah. Why do you think? No idea. Did you ever receive

anything to say that the ticket had not gone through? No. Camelot said

they could see the numbers when I spoke to them. Those that were

attempted to put on. What are you going to do now? We have to act set

it. We have each other. We have been married for 36 years, nothing is

going to change. Yeah. Did you think Camelot might say they would pay up?

I did not phone to claim, I phoned to ask what went wrong, where is my

e-mail? They say that we can see you attempted, but unfortunately there

was only 60p in your online lottery account, not our bank account,

obviously, and it did not purchase the ticket. By that time, 7:30pm was

the cut-off and it had shot down. We thought on the third attempt it had

gone through. Quite quickly did you decide, OK, we have got to live with

this? Yeah, Dave has carried on working. It must be so hard to go

from sniffing something. It is worse than never having. It is like a

dream, like it has never happened. Unbelievable. For a time you thought

you were going to be ?35 million richer. No plans for spending. We

have got everything we want. Did you think at the time what you might do

with it? A lot to charity. Obviously help the grandchildren, we have

seven, we have three sons, but we would help charity. My sister needs

a motorised wheelchair. Will you keep on playing the lottery? No. We

are going to let the online funds run out. We topped it with that ?20,

but we will let it run out and then decide whether we will carry on. A

lot of people will be watching and thinking you are level-headed about

this, it must have been difficult to come to terms, but you have a strong

bond. We have. We have been through so much. We have. We just have to

carry on. We appreciate you coming in. Who knows about that ?20. You

never know. Thank you. The struggle to get in GB -- Indy GP

surgeries, a BBC investigation finds an increasing number of practices

have had to shut their doors to patients.

The main news this morning: In the past few minutes

the Shadow Rail Minister, Jonathan Reynolds, has announced

he has resigned from the Labour front bench.

It follows a reshuffle by Labour leader Jeremy Corbyn.

Europe spokesman Pat McFadden was sacked, apparently for

disloyalty, but despite speculation, Hilary Benn keeps his job

He insisted he hadn't been silenced when he spoke to the BBC

I have not been muzzled. I will carry on doing my job exactly as

before, which is speaking for Labour on foreign policy, supporting Jeremy

Corbyn and campaigning hard to get Labour elected at the next election.

North Korea says it has successfully tested a hydrogen bomb

If confirmed, then it would be its fourth nuclear test

since 2006 and mark a signicant advance in its nuclear capabilities.

The UN Security Council has called an emergency meeting later today.

The foreign secretary, Philip Hammond has condemned

This is clearly illegal. It contravenes North Korea's

international obligations. It will be condemned roundly by all

countries in the international community and I expect there will be

a UN Security Council meeting today to formalise that condemnation.

Scotland Yard has refused to comment on reports that the boyfriend

of an Eastenders actress who disappeared last month has

Officers searching for Sian Blake and her two young sons found three

bodies in the garden of her home in South London yesterday.

They want to speak to Arthur Simpson-Kent

Emilia Papadopolous is outside the house where the bodies

were found - Emilia, what's the latest?

Police have been coming and going from the house where cyan and her

family lived, all morning. They are still awaiting identification of the

bodies. Postmortem examination to taking place this morning. But for

now the key thing is to trace Arthur Simpson Kent. They did speak to him

nine days before Christmas, on the 16th of December, when cyan Blake

and her children went missing. He has not been seen or heard from

since. The Met police told us they are treating the possibility that he

may have left the country as one line of inquiry. They have not

referred to him yet as a suspect. This is an ongoing investigation and

has raised many questions over why the bodies were not found sooner.

The Metropolitan Police standards team has launched an investigation

and is looking into the incident to establish if those bodies could have

been found sooner. Hundreds of people have protested

in the German city of Cologne over dozens of sexual assaults and thefts

carried out by gangs of men Some demonstrators held up signs

demanding action from Angela Merkel. The German Chancellor has expressed

outrage over what she called "disgusting attacks" and said

everything must be done A BBC investigation suggests that

at least 100 GP practices in England have stopped taking on new patients,

or have applied to do so. Many surgeries are struggling

to fill vacancies because of We will be talking about that in a

little while. Do get in touch if you have any experience.

Let's catch up with all the sport now and join Hugh.

Has Greg Dyke put his foot in it again?

Good morning. The main headlines revolve around Greg Dyke. He has

extended his list of public faux pas by stating we will all shoot

ourselves if England failed to make it out of their group at the

European championship in France. He previously made a throat slitting

gesture when England's group at the World Cup was announced. Eva

Carneiro is at a tribunal hearing this morning as proceedings begin

against Chelsea and former manager Jose Mourinho. Liverpool beat Stoke

1-0 in the Cup semifinal first leg. Jordon Ibe scored the winner. And

England have had a poor morning in the second test in Cape Town. They

have lost four wickets already. I'm back with more on BBC news

throughout the day. To Syria now, where a possible

humanitarian crisis is unfolding in a small town on

the Lebanese border. Madaya has been under siege

since July by Syrian forces loyal to President Bashar al-Assad

and his ally, the Lebanese militia As a result, residents of the town

have been without basic supplies, And people are beginning

to die of hunger. What is the situation?

Extraordinarily serious. It has been going on since July. 40,000 people

live in Madaya. It has been cut off from food, electricity, basic

supplies. It is understand the Government and Hezbollah have laid

landmines around the town to stop people from getting out. Madaya is

strategically important. It forms part of a crest of a lot of towns

that were the initiators of the revolution in many ways. It is an

old tactic of the Government. It has been going on since July. A lot of

photographs of social -- circulated on social media which are too

graphic for us to show. We heard reports yesterday that a pregnant

woman had tried to make our way out, was hit by a landmine and shot at a

Hezbollah checkpoint. Reports of civilians eating trash. We spoke to

an activist last night nearby whose family are inside the town.

As Ali Ibrahim was saying, he is asking for a humanitarian corridors

to be opened because we are coming into winter. Madaya is high

altitude. People are starting to die not just of hunger, but they may

start to die because of the difficult winter conditions. A

difficult situation. We have seen this before. It is an old tactic. It

happened at a Palestinian camp in Syria. It is possible it is only

going to get worse. Thank you very much.

Keep us updated. From new virtual From new virtual reality devices

to "smart" shoes which count how many steps you've walked -

just some of the products being showcased at the world's

biggest consumer technology shows Past debuts have been

pretty impressive - with CD players, DVDs,

HDTV and tablet computers all shown there - so what's

looking good this year? Our technology correspondent

Rory Cellan-Jones reports from Las it is the week when the technology

industry arrives in Las Vegas with a it is the week when the technology

vision of the future. This year virtual reality is all the rage.

This headset mixes the virtual and real worlds. I can see my hands and

use my finger to give the Earth a spin.

use my finger to give the Earth a and sizes doing all manner of

things. Meet your robot shop assistant. Asking where the bread

counter is and he will assistant. Asking where the bread

there. Some of these products never make it to market. But this is the

place to come if you want to see the stuff that is going to be big this

year and the year after and the way the wind is -- the industry is

going. People are making products that will build the future. We're

used to seeing all sorts of new TVs at this show. This is different.

This is a rollerball flexible TV. I seem to have not broken it. This is

a prototype. When they get bigger and you will be able to take your

television in the front room and roll it up and put it away when you

are not using it. This is becoming more a motor show. A brand-new

Californian firm backed by Chinese money launched this electric concept

car. This is never likely to move from fantasy to reality. But there

is a more realistic electric car in the pipeline.

Nowadays everything is smart and intelligent. You have smart watches,

smart jewellery, smart toilets, smart Thermos starts. --

thermostats. Everything except the car. Our plan is to build the most

intelligent vehicle on the road. And here is something really

futuristic. A headset which stimulate hair growth with lasers.

But even the latest technology cannot work Americans.

Some breaking news about the case of the East Enders actress Sian Blake.

And her two young sons. Bodies found yesterday morning in the garden of

their home. Scotland Yard will be referring the case to the

Independent Police Complaints Commission later today. It took some

time for their bodies to be found after the initial reports they were

missing for 20 days. Police say they want to speak to her partner, Arthur

Simpson Kent, as a matter of urgency.

Doctor's surgeries in some parts of England are closing the door

on new patients because they are struggling to cope

A BBC investigation has found that at least 100 GP surgeries applied

to NHS England to stop accepting new people, because they are full.

In Clacton in Essex - it's a particular problem.

Three out of four of the practices in the town centre aren't

Let's talk now to Andrew Sarek, who's

Business Manager at Ranworth Surgery in Clacton.

His surgery has been struggling to recruit new doctors.

And Kevin Sines who's a patient at Ranworth and chairman

of the local Patient Participation Group.

Thank you both for joining us. Andrew, tell us why you stopped

taking on patients? Good morning. We took the difficult decision about

six months ago. One of our other practices had to close their list.

More patients were joining us. Around 120 new patients each month.

We spent so much time on the administration that we found we were

not able to adequately deal with our current patients. We talk that

difficult decision not to accept any more. A domino effect, obviously.

What was the initial cause? Is their difficulty recruiting has there been

a sudden influx of people wanting to sign on GPs? It is a bit of both.

Demand is much higher the last few years. Patients are coming in for

all sorts of things. Also, a couple of doctors retired from the area and

recruiting is very difficult. It is a combination of things. Where are

these new patients coming from? There is a lot of building going on

in Clacton. 12,000 new homes being built. They need doctors, they need

all of the normal facilities any town needs. We have not got an

increasing the number of doctors. Why is it so difficult to get new

doctors? There is a national shortage. Fact and is a difficult

area to be a doctor. It is difficult anywhere. Clacton has particular

problems. High deprivation. The most deprived ward in the country is just

a couple of miles away. As an example, in the centre of Clacton,

life expectancy is 72 compared to 84 just ten miles away. A lot of

asthmatics, diabetics, people with heart disease. It is difficult being

a doctor. There are a lot of people to look after and people with

complex needs. Kevin, what have your experiences being? The difficulty

has been for patients to actually see...

INAUDIBLE We have a problem with our line to

Kevin, we will try and fix that. We will go back to Andrew. What it was

about to say, I think, is how long it takes patients to see their GP.

How long patients waiting when you are oversubscribed? Typically, if

you want a routine appointment, two to three weeks. We recognise that

isn't really acceptable. What we run now is an open surgery every day.

You turn up any time between nine and 11:30am and you will be seen.

Maybe not by your own doctor, but a doctor. It is going back to the old

days, turning up, and people will be seen in the order they turn up. It

isn't ideal. But a patient knows that they will at least be seen that

day by a general practitioner. What is the answer? You need to recruit,

but you are outlining before the difficulties of doing that. Things

need to change. The models of general practice is not sustainable

as it is. We talk with other practices about what we can do

differently. The local clinical Commissioner have arranged a meeting

of all 42 practices in North East Essex to discuss different ways of

working. They recognise this isn't sustainable. They need to look at

different ways of working sharing resources, maybe using more nurse

practitioners. Having doctors in a supervising role. While the minor

ailments, minor illnesses, are dealt with by nurse practitioners.

Something like that. We are talking. Things need to change otherwise it

will all disappear. I think we can bring Kevin back. We can see you

again, Kevin. Do you have any answers as to mark the problem is we

have three GPs in our practice. -- do you have any answers? The

difficulty is trying to get in to see your actual doctor for a

consultation. Minor ailments are dealt with as Andrew has alluded to.

The problem is I want to see my own doctor now, but I won't be able to

see him until the 3rd of February. I consider that to be too long. I

don't see a way out of it. The only way out of it is if the local

clinical commissioning group got their finger out and we had a super

hub of our doctors. We could put all of our resources together. And that

was alluded to in a document which was published by North East Essex

clinical commissioning group at the consultation. The way forward is

they've got to get bigger to be able to cope with the demands. But it is

difficult, as Andrew has already alluded to, to recruit doctors. At

one of the local clinics in Frinton, they never had a doctor last year.

The surgery had to be taken on by a community enterprise. And it has all

been taken over by special measures. Let's bring in the thoughts of some

viewers. Alan says I live in North Wales, my local surgery is closing

in a few months along with another surgery in the area, meaning more

than 22,000 people are without access to a doctor. The health board

is planning an alternative but information is limited as to what

they are planning. Derek says there are plenty of doctors but just too

many people. Health service, too many people, schools, too many

people, housing, too many people, and it is getting worse. You said

the old model, Andrew, isn't working. And you were talking about

preliminary discussions in terms of how to change things. Do you think

it will be a model that will just... That the model we know now will have

to change in coming years? Certainly in this area things will have to

change. In a lot of areas it can continue, I am sure, for a long

change. In a lot of areas it can while yet. But we are under pressure

now. If a while yet. But we are under pressure

or retire we would be... -- if a provide the service we are providing

now. Thank you both. provide the service we are providing

messages. Tony says our doctors in provide the service we are providing

Basingstoke have 8000 patients. One doctor has retired, two on

maternity, it takes weeks to see a doctor. Lulu says I have a problem

seeing my doctor, doctor. Lulu says I have a problem

to wait five weeks because she only works if you hours a week. If

surgeries were able to block, patients could sign up at other

With some of those flooded over Christmas, let down

by the organisations meant to help them,

later today MPs will question senior executives

from the Environment Agency over their handling of the crisis.

The Agency's chairman, Sir Philip Dilley, has been strongly

criticised since it emerged that he spent Christmas in Barbados

Lian Williamson, from Cockermouth, has been

Lian Williamson, from Cockermouth, us. -- Helen Williamson. She says

she is frustrated by all of the paperwork.

That is a tick on our door to let us know that Electricity North West

As you can see, things are still in that should have gone.

It has not been the easiest thing trying to deal with loss adjusters

Obviously these people have families and want to enjoy the Christmas

festivities as much as anyone else does, but maybe there

should have been something else done provisionally.

All of our cupboards are open to try to get as much drying

as possible but these are all due to come out, but obviously no one

These are the town's Christmas lights being brought down,

not that anybody has felt much like Christmas at all this year.

The big chains have managed to get back open.

I am not quite sure how they have managed when everybody else

is struggling so badly to get in touch with insurance agents.

Loss adjusters do not come or return your calls.

Here we are in Fiona's toy shop again.

It has been a fun time trying to get hold of contractors over

the Christmas period but now that all of the festivities are over

This is the pet food store with its gorgeous window display,

Its nice little birdhouses and things.

Another lovely local shop open for business.

The library is open, like many other businesses

in Cockermouth, still open for business.

That is up and running, so that is quite important,

We may be a little bit busy with fighting with insurance

companies who have not exactly been, in our experience, have not exactly

been brilliant, but what a lovely little place to come and visit.

I spoke to Andrew Waller earlier who works in a pub in Whitby which he

has been busy rebuilding since 2014. And another business owner whose

insurance has gone up by thousands of pounds. My husband and I and the

chef jointly own the business. It is only three and a half months we have

been trading in this restaurant. It is quite sad to find this happening

just a short time after opening our business. Are you up and running

again? Not yet because the flood was really bad. We are very near the

river whose. We never expected it to flood that bad but it got flooded

really badly. -- River Ouse. According to the contract we have

hired, it will at least take about five to six weeks before we get this

restaurant up and running again. Financially how difficult is it for

you? It is very difficult. We just opened three and a half months back.

To rent this property, it was quite big for us in the first place.

Something like this which happens to us very shortly, it breaks us apart

as a team. We have invested a lot of money. We just started trading. We

all knew in the market. We need financial support right now to bring

this business up. Does the insurance help you out much on that front?

That's quite funny, as I was talking to one of your colleagues yesterday,

the insurance company doesn't like the cover our contents. It is quite

funny to understand that anyone who is more prone to flood, they will be

the one who will be approaching and getting the flood insurance. Getting

flood insurance in York, I don't know about other cities, but it is

costing me about ?8,500 per year. I think it is ripping us off. I was

thinking that in an emergency time in this disastrous time the

insurance company would help us in some way by ensuring that we get a

claim. The insurance company has not honoured that. None of my contents

or my loss has been covered by my claim. Let's talk to Andrew who owns

a pub in Whitby. Andrew, you were affected by flooding in 2013 but you

have been spared this time around. Please talk about your experiences.

We had about six feet of water right through the cellar. A tidal surge

devastated us. We got a grant from the government. We have some flood

defences in the pub now. That served us yesterday and the day before. It

would have been just as bad. Tell us about the grant and flood defences.

Was that grant to spend on new pudding in flood defences? --

putting. It was, yes. The local authorities came round and told us

what we would benefit from. We got a ?6,000 grant. We went away, spent

that, they came around and inspected it. It worked yesterday and the day

before. What have the measures being that have proved so effective? A

flood barrier in the back to put over the back door to stop the water

coming through the back door and into the cellar. It didn't come into

the pub, but our equipment was devastated. We lost all of our

stock. Lots of you getting in touch on the

interviews I did earlier with Edwina and David who thought they had won

?35 million but their ticket had not gone through because they did not

have money in their online account to pay for the ticket. David said,

they are sympathy seeking, they have an issue with the bank and not the

lottery. Their fault. Barry says, sad story about the couple who lost

out on the lottery win, but it shows the folly about relying on online

technology. Thank you for your company today,

and for all your messages, which really do help to

inform our conversations. Look forward to seeing you tomorrow.

Goodbye. 'BBC Two will help you stick

to your New Year's resolutions.' 'We reveal how to burn fat,

shape up and cut down on alcohol.'