03/06/2014 BBC Points West

Good evening. That's

Grieving families of some of the children who've died on Ward

32 in Bristol are claiming that the inquiry into their deaths does

The youngsters were being treated on the controversial ward at

Bristol Children's Hospital, which has received some serious criticism

Here's our health correspondent Matthew Hill.

Why was she sent up to Bristol hospital? And then she wasn't

operated on for two weeks. The operation was cancelled thrde times

within those two weeks. She had severe immune deficiency. They

didn't find that out until they operated on her. Jasmine 's death

won't be looked at pro. One of the family who do fall into the

timescale are the Turners from Warminster, who lost their son Sean

in 2012. A coroner ruled thdy lost opportunities in his care. Families

before 2010 will be excluded from the review. One of our strong

concerns is that they are only going to look at the clinical notds, as we

know from our case. A lot of these notes were missing. It just won t

work. There are test results within the results that we know didn't take

place. There are too many retrospective notes. Sean 's

critical period of notes is missing. It's turning into a farce rdally.

It's not just about the card of individual patients that thhs

enquiry will be looking at. Although the enquiry will only look back to

2010 in terms of the familids experience. It will be lookhng at

things like the original Brhstol enquiry, and how those things were

responded to. It has to be remembered that this is not a full

public enquiry, those can go on for years. In fact the four`year period

they are looking at is one xear younger than the Staffordshhre

enquiry. Matthew Hill, BBC Points West, Bristol.

70 football fans in the Avon and Somerset area are

among those having to hand hn their passports ahead of the World Cup.

It's because they've been involvdd in

violence or hooliganism at latches, including the Bristol Rovers versus

The fans have until tomorrow to give police their passports

Figures obtained by the BBC show students at the

University of the West of England are lodging more appeals and

complaints about their educ`tion than almost any other university.

In fact, only two other universities had more grievances last ye`r.

There was a time when a university education was free

So perhaps it's no surprise that complaints have risen.

At UWE, roughly 2.5% of students complained or appealed last year.

The university's minister says it shows undergraduates

There are large numbers of students who have not, historically,

in English universities, had the quality of teaching they

But I actually think that trends are now going in the right direction,

not least because students `re far more demanding than ever before

But some of the complaints and appeals

Students who had hayfever in their exams, for example,

Also those who can't park their cars can complain.

I think that's really posithve and I think it's good that students are

looking at their education in that way.

For UWE to actually listen to students, to act on those appeals,

I think is brilliant and thdy should continue to do so.

Even so, UWE's complaints and appeals are much higher than

some similar`sized universities suggesting its students are now

Earlier, we asked Julie McLdod from the University of the West

of England if she was worridd about the number of complaints.

The main areas that our students are putting forward their compl`ints

in are around some areas financial, which we have seen an incre`se in,

covering car parking, accomlodation, but also the largest majority are

students telling us or informing us of personal circumstances that

they feel affect the abilitx to succeed and progress.

Compared to other universithes these are really high numbers

Against the sector we are a large university,

and therefore proportionately it is less than half a percent

But more importantly for us is that we are open `nd

transparent about capturing that student voice and their complaints

and appeals, and effectivelx making sure that we learn from those

We take that satisfaction vdry much by the fact that we have such

a small number of those complaints going to

the independent adjudicator, for which we have been commdnded.

In an essence, with high sttdent fees you are a business.

You must be worried about ctstomers, i.e.

students, looking at these figures and saying

Well certainly there are hehghtened expectations

But we have to be very clear that in many cases these aren't formal

These are students informing, they're going through

a formal process, but as far as dissatisfaction we are

talking about 142 complaints, of which we need to have lessons

One example is the reduction by 50% of the complaints

around accommodation this ydar from what we learned last ydar.

There's more news on the BBC website, but for now i'll ldave you

Thank you. We still have a few showers lingering around. The main

story is rain pushing northwards later tonight. That will very much

be a feature through good p`rts of Wednesday. Through the course of

tonight temperatures dropping to nine to 12 Celsius. Rain pushing

northwards towards midnight. In rush hour that could be heavy in places.

East of the M5 or so. The ddtail still very elusive as the d`y wears

on. You will find the edge of that rain goes into eastern areas.

Through the evening there whll be an erratic but steady improvemdnt with

some brighter weather coming through. A good part of the day will

be wet or cloudy until that stage. Temperatures will struggle, 12 or 13

Celsius. But it will feel cool. On Thursday a day of

outlook, we have some thunderstorms this Saturday.

Interest ring aggression of weather for the rest of this week which

could end up as a crescendo on Saturday involving heavy rain. Rain

in the shorter term forecast, heading in from the south. It is

knocking on the door already and will make a miserable day tomorrow.

Rain pushing up Rahm Northern France and get into southern part of

England and Wales by the end of the night. Showers ahead of that. A

relatively mild night except in the northern half of Scotland.

Temperatures will get down into single figures. But that is the area

that ends up with a dry start tomorrow. Across most of the

country, it is a mass of rain. It will ebb and flow, but there will be

heavy bursts and the some places it could rain on and off all day. By

the afternoon the rain has din Scotland as well, except in the

West. Dry conditions here and maybe hang onto sunny conditions. Western

parts of Wales and south-west England will be drier