08/05/2014 Spotlight


08/05/2014

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combat for the first time. That's all from the BBC News.

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Hanging up in frustration: The calls to the police being abandoned

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because it takes too long to answer them.

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Good evening. Spotlight has discovered almost 250 callers a

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month to the non`urgent 101 number are unable to get through.

:00:32.:00:36.

Also tonight: I waited and waited for someone to answer but then it

:00:37.:00:42.

went dead. Falling foul of the law for feeding birds ` A pensioner says

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she won't pay her ?80 fine despite several warnings.

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And they danced to the band with that curious tone ` Helston

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celebrates Flora Day. Hundreds of callers trying to report

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crimes and other important information to Devon and Cornwall

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Police are hanging up in frustration, often after suffering

:01:09.:01:11.

long waits, according to figures obtained by the BBC.

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Using the Freedom of Information Act, we found, on average, almost

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250 calls to the non`urgent 101 number are being abandoned every

:01:20.:01:21.

month. The phone number allows people to report matters to the

:01:22.:01:24.

police which aren't emergencies, such as anti`social behaviour, or

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intelligence about crimes. The service has been controversial since

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it was introduced almost three years ago. One shopkeeper who tried twice

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to report a prowler, but gave up after waiting ten minutes, described

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the 101 service as "absolutely appalling". Our home affairs

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correspondent Simon Hall has this exclusive report.

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Shopkeeper Cath Andrews rang 101 twice to report a prowler.

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She spent up to ten minutes waiting before giving up, tried again, had

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to wait again, and then got cut off. We showed her the figures,

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indicating hundreds of calls to Devon and Cornwall police's101

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number are being abandoned each month. That is absolutely appalling.

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It is absolutely appalling. And they didn't even give me a call back.

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They had my telephone number and they never give me a call back, they

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never looked up the number, they had my businessmen, they could have

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looked it up on the website if they had lost the business number, but

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they never had `` they never called me back. The 101 and 999 numbers

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share the same call centres in Exeter and Plymouth. Devon and

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Cornwall police say the vast majority of 101 calls are answered

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within 30 seconds. But sometimes demand on the 999 service means it

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must be prioritised. The way abandoned calls to 101 are counted

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was changed in June last year.But in the ten months since, figures we've

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obtained show an average of almost 250 calls a month being

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abandoned.The Police and Crime Commissioner, Tony Hogg, told us

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he's concerned some callers are dissatisfied with 101, and has

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committed to undertaking a further review of the service. The stuff you

:03:08.:03:10.

do a fantastic job under pressure and had to prioritise, so throughout

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each day we will prioritise 909 above other enquiries. We provide a

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switchboard service, and from survey reports that we have conducted over

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96% reported that they were extremely satisfied with the service

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that they received. The Police and Crime Commissioners said he is

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concerned that some collars or dissatisfied with 101, and has

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decided to undertake a further review of the service. Since it was

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introduced over three years ago, the 101 number has been controversial.

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Critics fear it could confuse the public. These new figures will add

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to that debate. Teachers and parents in Cornwall are

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condemning council plans to make 70 music tutors redundant. The council

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says it can no longer afford to subsidise extra instrument lessons.

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Other authorities in the region have already contracted out music tuition

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and are employing self`employed tutors. Now Cornish schools will

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have to do the same as Anna Varle reports.

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Oscar has been learning the cornet for six years. His lessons and a

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number of bands he plays with are run by Music Cornwall. This could be

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about to change. Music is such a big part of my life

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and I will be really disappointed because half of the musical items

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that I do will be gone. It's cutting things with the kids

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that are stuck right in the middle that always get the squeeze, that

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try their best, do their best, stick at it, learn an instrument and try

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and give something back to the community and performances, and all

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of a sudden it is gone. The service employs 70 teachers who

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provide music tuition in schools across the county. Parents pay ?39

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for a one`to`one and ?5 for a group lesson. But despite these charges,

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Cornwall Council has said it has subsidised services by ?450,000 over

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the last two years. Because of this, they want the teachers to become

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self`employed. David worked for the service for 35 years.

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Cornwall is one of the leaders of instrumental music making in this

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country. And to turn it into a brokerage where people have to pay

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money to join it is not the way of bringing qualities into the lives of

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young people. Cornwall Council has said it is

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going to have to meet make cuts of ?196 million over the next five

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years. It says it cannot go on subsidising music tuition. If it

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does so, it is going to have to cut other services for children and

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young people. The council is now consulting with staff and unions

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with a view to making the changes by next year. Anna Varle, BBC

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Spotlight. A woman's been fined ?80 for feeding

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the birds in Sidmouth. Rose Rodell has specifically been given a fixed

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penalty notice for the littering of peanuts while feeding pigeons. The

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local authority says feeding birds could attract vermin and seagulls,

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which have attacked people in the town. John Henderson reports.

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Everywhere you look in Sidmouth, there are signs like this. Don't

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feed the birds. Yesterday Rose Rodell did exactly that and was

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given an 80 pound fixed penalty. Was I upset or angry? Yes, I was

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upset. BBC Spotlight filmed Rose last year, giving some homing

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pigeons, and a seagull peanuts. She says she always sweeps up any

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unwanted food. But on Wednesday an enforcement officer pounced.

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She said we're going to put this penalty on to you because you're

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feeding the birds when we have told you time and again not to feed the

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birds, and I said I had never been told not to feed the birds, I had

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always been advised about the birds but never told not to. Rose has been

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feeding birds for three years. The local authority says it's her warned

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not to. Rules has been spoken to are numerous occasions over the last few

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years about feeding, not just the pigeons but also seagulls, and 50

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yards that week we have a larger full of fish which the seagulls

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should be eating, but unfortunately the seagulls don't understand that

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that is people food only. The seagulls are frightening pests.

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Faulkner 's have been used to stop seagulls nesting in built`up areas.

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There are even warnings and takeaway food. So has Rose been treated

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harshly? You like it is such a shame. Yes, they are a nuisance.

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They are nesting on my roof. Rose is going to stop feeding the birds but

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she will not stop `` she will not pay the fine.

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We've already heard from the larger parties contesting the European

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Elections here in the South West. With less than a fortnight to go

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until we all go to the polls our Political Editor Martyn Oates is

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here to introduce some of the others. There are three other

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parties and they all have one thing in common. They all want to get us

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out of the European Union. The English Democrats are campaigning

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for an English parliament, and they would like to see the end of the

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union between England and Scotland. Part of my problem as a party is

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actually increasing awareness of people in England to the fact that

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they are English. They have been indoctrinated to believe that the

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British and they can only be British. In fact monitoring

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programmes say white British. There is no provision to say English. And

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so that's what we want to do is to increase awareness of being English.

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The British National party also sees withdrawal from the EU is a key

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plank amongst its policies. Here are some of their other objectives.

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We would like to stop mass immigration, to turn off the

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immigration tap. We want to reverse the multicultural society. We want

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to withdraw from the European Union, reintroduce Christian values into

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schools, deport illegal immigrants and bogus asylum seekers and most

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important perhaps is to support UK manufacturing.

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And finally, a new party holds cap Mac and independence from Europe, it

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is quite clear what their policies are. This has been founded by a

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former UKIP MP. We have had enough interference in industry. Farming no

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longer exists as a way of life, and where farmers are successful, they

:10:05.:10:08.

often have two work in a very prescribed way. We need to engage

:10:09.:10:12.

with the Commonwealth. The Commonwealth stretches right across

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the world and offers as many trading opportunities that the EU doesn't at

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present. You can find the full list of

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parties and candidates standing in the region on the BBC's website.

:10:23.:10:31.

One of the UK's rarest moths has taken up residence at a country park

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in Cornwall. The Beautiful Pearl, previously found only in Kent, has

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established a breeding site in the woodlands at Mount Edgecumbe on the

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banks of the River Tamar. From there Greg Wade reports.

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Charles Darwin would have been interested in the Beautiful Pearl,

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and he even sailed from here to the Galapagos. Now the micro`sized moth

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has got naturalists excited. This is the food for the beautiful

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pearl. Nobody knows where they came from. It could be Kent or France or

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even they might have been here, unnoticed for decades. It is very

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much a declining and Endangered Species Act. In the last 40 or 40

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years it has only been known to breed in Kent, because it is... Its

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food plant is the horn beam and that is native to the south`east of

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England. Volunteers from the Cornwall Branch of Butterfly

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Conservation found several caterpillars at the park last

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summer, but they've had to wait until this spring to confirm that

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the moth was indeed breeding here. These larger trees, obviously we are

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getting the seeds which are coming down... The moths depend on a

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specific tree, the hornbeam to survive and breed. And there's

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plenty of them at Mount Edgcombe. It had something to do with

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shipbuilding and that is why they are planted here in the first

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place, we are not sure. It is nice to have this population on sites,

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really. When they took the caterpillars away we spent the

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winter months like expectant parents waiting to confirm whether they wear

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these moths or not. The rare moths are currently in their chrysalis

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stage, it's hoped in a few months' time they'll fly again, in the night

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time skies over Cornwall. Greg Wade BBC Spotlight Mt Edgcombe.

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Surgeons at a South West hospital have been trying out a new gadget

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which will soon be widely available on the high street, to see if it can

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help in the way they carry out operations. Google Glass is a device

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worn like a pair of glasses which can take video and provide the

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wearer with information on a tiny screen. Torbay Hospital has been

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using them to help with the training of new surgeons. Our South Devon

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reporter John Ayres has more. This is Google Glass. In the top

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corner is a little screen, providing real`time information. Just like a

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smartphone, it has a video camera, which surgeons here have been using

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to give trainees a surgeon's eye view of operations.

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Information can be recorded or transmitted either live or when

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transferred to storage facilities. At the moment, it is typically used

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for educational purposes, we are hoping to be able to demonstrate

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aspects of Orthopaedic surgery to trainees. The glasses themselves

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have been designed for everyday use. Take a picture. It's use now might

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be basic, but potentially could provide doctors with new options To

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use it though, doctors still need the permission of patients. We

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envisage there being a role for intraoperative scans or x`rays as

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you operate, allowing the surgeon to focus more on what he is doing

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rather than having to resort to accessing screens elsewhere to get

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that information they require. They need the permission of patients to

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use it, however. It can be filmed while I am fast asleep on the table,

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and they can gain from that. That is why I said yes to it. Dr George

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Brighton had to idea to use the glasses at the hospital He managed

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to obtain a pair on loan for this project, ahead of their release in

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the UK. We want to be at the forefront of cutting`edge

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technology, and we want to use that in health care. We know that these

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things are not going to be the solution to everything, but they do

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represent new opportunities for us and how we can improve our service

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and educate our doctors and improve vision care.

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Potentially the uses are endless. Paramedics could feed back real`time

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information to A doctors when bringing in an emergency case.

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There will be data protection issues to resolve before it could ever be

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rolled on. The information has to be secure, and some people might not

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like the idea of their image being captured by the glasses. John Ayres,

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BBC Spotlight, Torquay. A young diver from Plymouth has won

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a gold medal at her first major international competition in

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Germany. 13`year`old Victoria Vincent is too young to compete

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abroad, but was given special dispensation to take part.

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Spotlight's Janine Jansen has been to meet the talented young diver.

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Victoria Vincent used to be a gymnast. Now she does gymnastics off

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the diving board. She's focused. Ambitious. And young. Victoria's

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just turned 13. For the first time she's represented Great Britain in

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the 10m platform in Dresden. Guess what: she took gold. It was just

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amazing, the best thing ever. I have never heard the national anthem

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played because I won a condition, and it was like I was doing it for

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the country, which I was. It was great. Her coach Andy Banks says

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she's a great talent. He says it's rare to take such a young diver

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abroad to compete ` and especially rare to return with gold. Very

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happy. Very steady across the easier dies `` dives, but she's also going

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up to the higher dives do. She had some fairly high dives and she

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performed them well. The older girls must have been looking on and seeing

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who is this young one coming up and giving us a goal. I am very pleased.

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Victoria's aim is to get an Olympic medal. No prizes for guessing who

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she idolizes. My idol is Tom Daley and Sarah Barrow.

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She's not the only star from Plymouth ` Tonia and Sarah won

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Silver in London in the World series.

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16`year`old Shanice Lobb won gold in Germany, and 18`year`old Francesca

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Del Celo won bronze. What a talented lot.

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South West yachtsman Sam Goodchild has today officially named his yacht

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for the Solitaire Du Figaro race which comes to Plymouth next month.

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It's the first time the solo French yacht race has come to the South

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West. More than forty yachts will be competing as Andy Breare reports.

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Hopefully this won't be the last champagne moment for Sam Goodchild

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in this year 's Solitaire Du Figaro. His boat was officially christened

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this morning, named team Plymouth, and Sam is excited that the city

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will be the first stop in the race. It is really cool to be sailing back

:17:28.:17:34.

into Plymouth. It hasn't been in the UK for over ten years, so for it to

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come back here, it couldn't be any better. It is great to see my

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supporters here. I am very excited. Also here today our children from

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the local primary school who will be following his progress as part of a

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local project. They had a competition to design a mascot or

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sand to take with him. This was the winner. Meat stand the shark. I made

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it red and yellow because that is our colours, and also because at the

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beach you swim between the red and yellow flags. The race will start at

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Normandy next month before heading on to Plymouth. They will then make

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their way down the west coast of France, before finishing in

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Cherbourg. Sam is competing because he hopes to move on in 2016, so it

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is a great stepping stone, but more importantly it is great for Plymouth

:18:36.:18:40.

two. Plymouth will enjoy the festivities that are going to go on

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during that week. Sam came 11th in next year 's `` last year 's edition

:18:46.:18:53.

of the race. It is a bit `` it is hoped that this year he will finish

:18:54.:19:01.

in the top ten. Wet weather doesn't appear to have

:19:02.:19:04.

dampened the enthusiasm of people in Helston as they celebrated their

:19:05.:19:07.

annual Flora Day. The town has been decorated with flowers and greenery

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and the scent of the traditional Lilly of the Valley was in the air.

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Spotlight's David George has been watching the dancing.

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As well as that scent I heard such a bustling and prancing... And then I

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saw the whole village was dancing. In and out of the houses they came.

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Old folk, young folk, all the same. It is Christmas, birthdays, wedding

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daze all into one and so much more. It really is. Oh yes, definitely. It

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is my first time so I am really nervous but really excited as well.

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I could hear the curious tone of the cornet, clarinet and big trombone,

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fiddle, 'cello, big bass drum, bassoon, flute and euphonium... I

:19:58.:20:08.

just love the sound of the band going past it just makes me feel

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tingly and I love it. A lot of people don't get it but I think you

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have two have been brought up with it to get Flora Day, really. Every

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boy took a girl 'round the waist and hurried her off in tremendous haste.

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These are the children from all the skills and surrounding areas. 1200

:20:30.:20:33.

children altogether, and you can tell which school they come from I

:20:34.:20:37.

be different headdresses and the different ties that the boys are

:20:38.:20:44.

winning. We have the forget`me`nots and Saint Michaels has the blue

:20:45.:20:50.

flowers, and some others have red and yellow. The sweet and scented

:20:51.:20:53.

air of the quaint old Cornish town was a bit damp today. It is just

:20:54.:21:02.

confidence, you know. It will turn out to be a glorious day in the end.

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Dancing here, prancing there. Jigging, jogging ev'rywhere. Up and

:21:10.:21:28.

down and around the town. Hurrah. David George, with apologies to

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Katie Moss who wrote the words in 1911.

:21:33.:21:45.

That looks stunning. Lovely day. Naughty weather, wasn't it? You may

:21:46.:21:53.

have spotted three BBC presenters. Well done to all of them. Speaking

:21:54.:22:03.

of the weather. The morning centres were affected by the rain, but that

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is how it goes. I think we will probably find that

:22:06.:22:15.

it is a much brighter day tomorrow, which is good news all net rent.

:22:16.:22:24.

Much drier, sunny spells. Lots of people heading to Dartmoor this

:22:25.:22:29.

weekend. The forecast is not that brilliant. For Friday at least it

:22:30.:22:34.

will be dry, but some heavy rain Friday night and into Saturday, and

:22:35.:22:38.

Saturday could be very blustery with plenty of showers around. Hopefully

:22:39.:22:42.

better visibility from late morning onwards. Lots happening at the

:22:43.:22:47.

moment. A lot of cloud covering the eastern side of the country and some

:22:48.:22:51.

showers are still possible overnight. They will stay with us

:22:52.:22:55.

and tell Don tomorrow. At first light tomorrow we have a new area of

:22:56.:23:03.

pressure heading towards us. It will kill the shower activity off, but

:23:04.:23:07.

the new area of low pressure will be sent and endeavours more wet

:23:08.:23:12.

weather. But you see how fast it moves, so by Saturday it is a mix of

:23:13.:23:17.

showers and blustery conditions. Calder towards the end of the week,

:23:18.:23:25.

too. This was the cloud we saw. There is a lot of low cloud around

:23:26.:23:28.

this evening, particularly through the English Channel. There is still

:23:29.:23:35.

the risk of the few showers. This was earlier today, when we did have

:23:36.:23:38.

some reasonable weather. But it is pretty great. These were filmed by

:23:39.:23:44.

our cameraman Andy. The showers were never too far away. But you can see

:23:45.:23:50.

the horizon here and VCs are being chopped up quite a bit by the

:23:51.:23:56.

strength of the wind. Let's look at overnight tonight. Later on any

:23:57.:24:01.

night, there will be some clearer skies, but towards Don tomorrow

:24:02.:24:04.

morning this line of showers will brush along the coastline, and

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overnight tempter is now lower than nine or 10 Celsius. For tomorrow, a

:24:12.:24:15.

much brighter and better day. Some showers in the morning but they will

:24:16.:24:19.

fade away by afternoon and we will have spells of sunshine. Quite a lot

:24:20.:24:24.

of cloud around but it should be dry. A top temperature of 14 or 15

:24:25.:24:28.

Celsius. But you will need to wrap up early `` warmly due to the

:24:29.:24:36.

wind`chill. Chance of the few showers, thicker cloud arriving late

:24:37.:24:40.

in the evening to bring rain across the country. For our surfers, it is

:24:41.:24:51.

messy. The onshore winds have chopped up the sea. Waves of between

:24:52.:24:58.

three and six feet. Quite messy. As for the coastal waters, mainly fair

:24:59.:25:03.

till late in the day, with good visibility. Watch out for that rain

:25:04.:25:10.

on Friday night and into Saturday. Saturday and Sunday, both days

:25:11.:25:15.

sherry and windy and quite a bit colder. Have a nice evening. Thank

:25:16.:25:23.

you very much. That is all from us. We will be back at 6:30pm tomorrow.

:25:24.:25:26.

Goodbye.

:25:27.:25:33.

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