Cold Comfort Inside No. 9


Cold Comfort

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Transcript


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This programme contains some strong language.

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PHONE RINGS

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Hello, Comfort Support Line.

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CALLER HANGS UP

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-George, remind me, are we allowed to do 1471?

-No.

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Well, we need to get someone on nine.

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Yeah, I'm aware of that, thank you.

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Sorry I'm late.

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Oh, that's all right.

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-Not to worry, come through.

-Thanks.

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Now, I thought I'd pop you in opposite Liz.

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-Have you met?

-Er, I don't think so.

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-Hi, I'm Andy.

-Hello.

-Hi.

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-Oh, he's given you prime location there.

-Really?

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Yes, this was Victoria's booth,

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she was one of our longest-standing volunteers,

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but she's had to take a bit of gardening leave.

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She had three dead dads in two days, it tipped her over the edge.

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That was probably her phoning just then.

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Yes, and if it was,

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we'd have respected her confidentiality, wouldn't we, Liz?

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Of course we would, George.

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-Let's get you sat, in shall we?

-Right, thanks.

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As you can see, it's compact and bijou

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with a south-facing terrace and en-suite facilities.

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Don't worry, Andy, I didn't laugh either.

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Now, obviously, you've done your induction

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but when the calls come in,

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we like to pick up within three rings

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-and begin every dialogue with, "Hello, Comfort Support Line."

-OK.

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I don't mind if people use the abbreviation CSL,

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cos Comfort Support Line does sound a bit like bras.

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-You've got one for your moobs, haven't you, George?

-Ignore her.

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Now, whatever the caller wants to talk about,

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we offer active listening,

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er, though I would say one in every five calls will just be silent.

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That's right, cos they're plucking up the courage.

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Yes, yes.

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You just have to make sure they're not plucking something else.

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Ah, you mean...

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BOTH: Masturbating.

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It has become a bit of an epidemic.

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How will I be able to tell?

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-LIZ SIMULATES MASTURBATION NOISE

-Liz!

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Your ear soon becomes attuned.

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Now, you may find you have a dead hour or so when nobody rings.

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I don't mind you bringing in, erm, a novel, newspaper,

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wordsearch is fine,

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but I do frown on people watching box sets of The Walking Dead

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on their mobile phones.

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It was the season finale, leave me alone.

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The point is, you have to be focused,

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-ready to go at the drop of a hat.

-OK.

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-PHONE RINGS

-There you go.

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-Do you want to plunge straight in?

-Really?

-Yep.

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-Should I...?

-Yeah, grab it.

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Hello, Comfort, CSL line. How can I help you?

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-RECORDED MESSAGE:

-'Hi, this is an important message

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'regarding your Payment Protection Insurance Policy...'

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-Hang up.

-I thought I wasn't allowed to terminate the dialogue?

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It's not a dialogue, is it?

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We'll have to do something about this. There's more PPIs than wankers.

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Have you been volunteering long?

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Me? I was going to do it for two weeks...

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five years ago. HE LAUGHS

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-I just got addicted to it.

-Mm.

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I love it.

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What about you?

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Oh, I just, you know, I thought it was a really good thing to do.

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When my sister died, I really wished I could have had

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-someone to talk to...

-PHONE RINGS

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Hello, Comfort Support Line, how can I help you?

0:03:180:03:21

Oh. Well, have you tried using a spoon?

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It might work.

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Mm...

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Yeah.

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I know.

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Mm...

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PHONE RINGS

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Oh, erm, George?

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George! I've got a call!

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OK, yeah.

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Remember, no leading, no counselling,

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-just active listening.

-OK.

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Hello, Comfort Support Line, can I help you?

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-WOMAN'S VOICE:

-'Oh... Mm...'

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Erm, did you want to talk to someone?

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'Oh, God.

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'Well...a couple of years ago, there was...an incident.'

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Right.

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'After the incident, I was pretty depressed, obviously,

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'but I did manage to get back on track

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'even though it, it was quite a serious incident.'

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I see.

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'And erm, I mean, as Steve said, at the clinic,

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'with that kind of incident,

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'you're not going to bounce back over night, are you?

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-'It takes its toll, but...'

-Well...

-Shh.

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'..but I can't sleep now, for thinking about the incident

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'and I'm having nightmares about it.

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'And all I think when I wake up is,

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'"God! The incident, the incident, the incident! Christ!"'

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-What was the incident?

-'I'd rather not talk about it.'

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OK, so without revealing to me the nature of the incident...

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-It's not a magic trick.

-Sorry. Erm...

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-'It was an abortion, if you must know.'

-Right, good.

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-Well, erm, that was your choice.

-'I know it was!'

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No, no, I mean it was your choice to tell me,

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-I didn't force it out of you.

-'What?!'

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-SHE HANGS UP PHONE

-Oh...

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-Well, that went well.

-Yeah, don't worry. Really good.

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Don't beat yourself up.

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Just glad you didn't mention terminating the call.

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MULTIPLE TELEPHONES RING

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-MAN:

-'And it wasn't even like we'd had a bad holiday, it was good.

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'We went out for some nice meals and the hotel was nice,

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'and I'd got a good deal.

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'I'd got one of them deals,

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-'you know where you cut out and paste the numbers?'

-Mm-hm.

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'And she seemed happy with it at the time, I think,

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'but I think the weather was quite bad

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'so there was a lot of sitting in cafes, so that doesn't help.'

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No.

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'And it kind of makes you realise

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'that you've got nothing to say to each other.

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'I mean, I'm talking like it came from me, but it didn't.

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'I mean, I tried to start conversations

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'but she'd, they'd just be one word answers,

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'like "Yes," or "Dunno."

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'I felt like she wasn't really interested

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'in what I had to say, do you know what I mean?'

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-Hm...

-WOMAN ON PHONE:

-'Hello?'

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'Anyway, I'm going to go now because I've just heard her come back in,

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'but thanks very much, you've really helped me.'

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Good, well...

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That's why we're here.

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It's nice talking to you.

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'You too, bye. Mother, is that you?'

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-I bet that's a relief.

-Yeah, what?

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That call, seemed like a long one.

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Yeah, it, it was.

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Erm, I was dying for him...to finish.

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Not that I wasn't interested in what he had to say,

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just that I was...relieved when he'd said it.

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-I'm Andy.

-Joanne, hi.

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Hi.

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-Do you mind if I sit down for a second?

-Er, no. No, no, course...

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I know you're quite new,

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and, please, don't think I'm being patronising.

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-Patronise means to talk down to someone.

-Right.

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That's a joke, by the way.

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Oh, good, yes.

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It's just I've been a volunteer here for three years now

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and I always say the same thing to all the new recruits.

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Don't get involved.

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Right, no. I wasn't going to, I'm not even looking, so...

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I don't mean with me, I mean with the callers.

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Right, yes. George has said, it's not a good idea.

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No, it's not.

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These people...are not your friends,

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in spite of what Liz might say.

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Ah, she does seem chatty.

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Probably been bitching about me already, has she?

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Has she?

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Not that I know of.

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Let her. I don't care.

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-I don't want any part of that clique.

-I don't.

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Just keep your guard up and your shutters down.

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Mm.

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Anyway, I'll let you finish that drink.

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Oh... Cheers!

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-Mm.

-Good luck, Andy.

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Thanks.

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-Bye.

-Bye.

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MULTIPLE PHONES RING

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PHONE RINGS

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Hello, Comfort Support Line?

0:08:050:08:07

-'Hi...'

-Did you want to...?

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'This is an important message

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-'regarding your Payment Protection Insurance Policy...'

-Piss off!

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-Oh, let me guess, another PPI.

-Mm.

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Persistent Pain in the Intestine, I call them.

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Right, I'm off.

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I've got a hot date with a Fray Bentos steak and ale pie.

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-PHONE RINGS

-Ooh! Hello, CSL.

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Night, night.

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Hello?

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-WOMAN:

-'Is Victoria there?'

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Ah, sorry, no. Victoria's not in tonight.

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'What's your name?'

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I'm afraid we're not advised to give out our personal details.

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'Victoria did.'

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Well, she's no longer a volunteer here, but I am.

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'OK.'

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Now, you can tell me your name, if you'd like.

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'It's...Chloe.'

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Hi, Chloe. I'm...here for you.

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'Will you talk to me?'

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Of course.

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'What...

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'What do you want to talk about?'

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Well, erm...I'm just here to listen, so you tell me.

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'Well...I hate my life,

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'I hate my mum, I hate my step-dad...

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'especially hate my step-dad.

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'I haven't done anything with my life.'

0:09:210:09:23

How old are you, Chloe?

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-'I'm 16.'

-Well, there you go. You know, you're still very young.

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You've got your whole life ahead of you.

0:09:280:09:30

'Huh...yeah.

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'Oh...

0:09:330:09:35

-Chloe...

-SHE PANTS

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Chloe, I don't want to be rude,

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but if you're doing what I think you're doing,

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I'm going have to ask you to stop because...

0:09:410:09:43

'What? I've got stomach cramps.'

0:09:430:09:44

Oh, well, that's OK.

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-It's just that we're not allowed to...

-'I've taken some tablets.'

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Sorry?

0:09:510:09:53

'I've taken tablets.'

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Have you...?

0:09:560:09:58

OK, erm...how many?

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-SHE SIGHS

-'I don't know, erm...

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'30? 40?'

0:10:030:10:05

Right.

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'I just wanted to talk to someone before I go.'

0:10:080:10:12

Well, erm...

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Yep, I, I can do that for you, er, Chloe,

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and I'm certainly going to keep talking to you,

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but if you had a mobile, you could dial 999

0:10:190:10:21

and ask for an ambulance...

0:10:210:10:22

'No!

0:10:220:10:24

'Please don't do that.'

0:10:240:10:25

I'm not going to do that, Chloe.

0:10:260:10:28

I'm not going to do that, I promise.

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I promise. We'll just talk.

0:10:320:10:34

'Thank you.'

0:10:340:10:36

-SHE BREATHES HEAVILY

-'It's hot.'

0:10:360:10:39

Yeah...

0:10:410:10:43

Yeah, the, erm...

0:10:430:10:45

the windows are painted shut in here

0:10:450:10:47

so...er, we can't get any air in.

0:10:470:10:49

-IN A FAINT VOICE:

-'That's a shame.'

0:10:510:10:53

Chloe? Are you all right?

0:10:570:10:59

'Mm...

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'Will you sing to me?'

0:11:060:11:07

Yeah.

0:11:090:11:10

Yeah, I'm not very good, but I'll give it a go.

0:11:100:11:12

What...what did you want to hear?

0:11:140:11:16

'Well, I like American Pie

0:11:190:11:22

'but I think it might be a bit long.

0:11:220:11:24

'Do you know Shine?'

0:11:270:11:29

Take That?

0:11:310:11:32

'Yeah.'

0:11:320:11:33

I think I know some if it, erm...

0:11:350:11:37

# You

0:11:390:11:40

# You're such a big star to me

0:11:400:11:43

# You're everything I want to be

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# But you're stuck in a hole

0:11:450:11:48

# And I want you to get out

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# I don't know what there is to see

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# But I know it's time for you to leave

0:11:520:11:55

# We're all just pushing along

0:11:550:11:57

# Trying to figure it out, out, out... #

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I don't really know the rest.

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How was that?

0:12:060:12:07

Chloe?

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Chloe?

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My name's Andy, by the way.

0:12:200:12:22

HE SIGHS

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PHONE RINGS

0:12:330:12:37

Hello, CSL?

0:12:370:12:39

-WOMAN:

-'I'm sorry to bother you, but I just couldn't sleep.

0:12:390:12:44

'You see, Picasso died last week,

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'and the house seems so empty without him.

0:12:480:12:51

'He was my cat, you see,

0:12:510:12:53

'and he meant the world to me.

0:12:530:12:55

-'Hello?'

-Yes, yes.

0:12:550:12:57

Erm...I'm sorry to hear that.

0:12:570:12:59

'It's not just me, Binky misses him, and Percy.

0:12:590:13:04

'They were from the same litter.

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'I just miss his little paws padding about.

0:13:060:13:10

'He had such a lovely meow.

0:13:100:13:13

'They all have very different personalities, you know.'

0:13:130:13:16

Mm.

0:13:160:13:17

'And Picasso was such a softie, really.

0:13:170:13:20

'Although, he did have his moments.

0:13:200:13:23

'He would often bring me little parcels from the garden,

0:13:230:13:26

'a mouse or a shrew.

0:13:260:13:28

'And he would demand that I pick him up,

0:13:280:13:30

'but you're not supposed to encourage them.

0:13:300:13:33

'Anyway, I'm devastated, to be honest.

0:13:330:13:37

'I just don't see how I can go on day-to-day.

0:13:370:13:41

'There's such a hole without him.

0:13:410:13:43

'It's like a terrible ache.'

0:13:430:13:45

Oh, well, he's just a cat.

0:13:450:13:47

'I beg your pardon?'

0:13:470:13:49

It's just a cat.

0:13:490:13:50

It sounds like you've got other ones, have you?

0:13:500:13:52

'Yes...but nothing will replace Picasso!'

0:13:520:13:55

Well, another cat would.

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'I want your name!'

0:13:570:13:59

MULTIPLE DIALLING TONES BEEP

0:14:020:14:06

Well, I'd put them all in the green ones,

0:14:090:14:11

but lose the headdresses.

0:14:110:14:13

Yeah.

0:14:130:14:14

And you don't want to go all Big Fat Gypsy Wedding, do you?

0:14:140:14:17

And how much are they?

0:14:170:14:19

Well, do Primark not do them? Oh, hang on a sec...

0:14:200:14:22

-Oh, I see. Yes, yes...

-Liz.

0:14:220:14:25

-Just a minute, George.

-Terminate that call, please.

0:14:250:14:27

-I'm with a client.

-No, you're not. Terminate the call.

0:14:270:14:29

I'm sorry, caller,

0:14:290:14:30

but my supervisor's instructing me to terminate this call.

0:14:300:14:33

-Would you wait just a sec? What?

-You're not allowed personal calls,

0:14:330:14:36

-how many times have I got to tell you?

-She called the helpline.

-To talk about bridesmaids' dresses.

0:14:360:14:40

-She's upset about it, it's a big decision.

-This is completely against the rules

0:14:400:14:43

-to clog up the lines with personal calls...

-Oh, piss off, George! I'm working.

0:14:430:14:47

Some of us are here to help people.

0:14:470:14:48

Hello. Yes, you were saying.

0:14:480:14:50

Put that phone down.

0:14:500:14:52

Well, I'd go for the white shoes...

0:14:520:14:54

Oh, well, they can wear their own at the reception, cant they?

0:14:550:14:58

Well, tell her she can't wear Wellingtons.

0:14:590:15:01

She's 45, for goodness' sake.

0:15:010:15:04

What you doing?!

0:15:040:15:05

Give me the...fucking phone!

0:15:050:15:07

What?!

0:15:100:15:12

Are you for real?

0:15:120:15:13

Did you see that, Valerie?

0:15:140:15:16

It was an assault!

0:15:160:15:18

Psycho!

0:15:180:15:19

Are you all right, Valerie?

0:15:190:15:22

He hurt me chin!

0:15:220:15:23

Anyway, he's been reported,

0:15:260:15:27

but they won't do anything,

0:15:270:15:29

it's bad for the image.

0:15:290:15:30

They don't want anyone knowing the volunteers

0:15:300:15:32

are more fucked up than the people ringing in.

0:15:320:15:35

How are you, anyway?

0:15:350:15:36

Yeah, I was just a bit shaken.

0:15:360:15:39

It was so weird, I actually heard someone die.

0:15:390:15:41

Well, you didn't.

0:15:410:15:42

You were singing Take That, but I know what you mean.

0:15:420:15:45

You just feel so helpless.

0:15:450:15:47

But I suppose you've got to do what Joanne said

0:15:470:15:49

-and pull the shutters down.

-She would say that, wouldn't she?

0:15:490:15:52

She's got so much ice up her fanny, I call her Jane Torville.

0:15:520:15:56

It's a coping mechanism.

0:15:560:15:57

Mechanisms are for robots and that's what she is.

0:15:570:16:01

I've never once seen her use

0:16:010:16:02

the tampon machine in the ladies, you know.

0:16:020:16:04

-Hi, Andy. Hi, Liz.

-Oh, hiya, chuck.

0:16:040:16:07

-How are you feeling?

-A lot better, thanks.

0:16:070:16:09

Good. Put it behind you.

0:16:090:16:11

It wasn't your fault.

0:16:110:16:12

I got you one of those drinks you like.

0:16:120:16:14

-I hope it's the right one.

-Thanks.

0:16:140:16:16

See? Complete bitch.

0:16:190:16:21

"Put it behind you"?!

0:16:220:16:24

She couldn't care less.

0:16:240:16:25

People who ring here want a friend,

0:16:250:16:27

they want to be told what to do.

0:16:270:16:29

Doing nothing makes it worse.

0:16:290:16:31

Like, I had a man on this morning

0:16:310:16:33

whose mother had put her head in the gas oven

0:16:330:16:35

because her cat had died.

0:16:350:16:36

-Imagine that?

-What?

0:16:360:16:38

He was sobbing his heart out, poor sod.

0:16:380:16:41

Inconsolable.

0:16:410:16:42

And he was a squaddie, he'd been in Iraq.

0:16:420:16:44

Now, I was able to talk to him like a mate.

0:16:440:16:47

I told him about when my mother died.

0:16:470:16:50

In George's world, I wouldn't have been able to do that, would I?

0:16:500:16:53

-What was the cat's name?

-Eh?

0:16:530:16:54

The woman who killed herself.

0:16:540:16:56

What was the cat's name?

0:16:560:16:58

Picasso. Why?

0:16:580:17:00

No reason. Excuse me.

0:17:010:17:04

Is Andy all right?

0:17:070:17:08

I don't know, Joanne. I don't get involved.

0:17:080:17:11

TELEPHONE RINGS

0:17:110:17:13

Hello, Comfort Support Line? How can I help you?

0:17:150:17:18

MULTIPLE DIALLING TONES AND VOICES

0:17:180:17:22

-MAN:

-'I saw her on Tues, er, Tuesday, er, no, a Wednesday.

0:17:240:17:26

'No, I saw her on Tuesday, saw her on Tuesday,

0:17:260:17:28

'and she came up to me

0:17:280:17:29

'and she actually came up to me and said, "Hiya." Ha, ha!

0:17:290:17:33

'But it wasn't 'hiya' like, just like, "Uh, hiya. Hi there."

0:17:330:17:36

'It was 'hiya' like, like, "Hiya!".

0:17:360:17:39

'Like, beautiful, like lyrical, "Hi, hiya!" "Hiya!"

0:17:390:17:41

'So it wasn't just like a, "Oh, here he is. Oh, hiya, hiya.

0:17:410:17:45

'"Um, hiya."

0:17:450:17:46

'It was like 'hiya' like, "H, hiya! Hiya!"'

0:17:460:17:48

Good, good and, er, what did you say?

0:17:480:17:50

'Well, I didn't say anything, I spat on her.'

0:17:500:17:52

CALLER HANGS UP PHONE

0:17:520:17:55

-Andy. Everything all right?

-Yeah, yeah.

0:17:550:17:57

Well, I just wanted to say what we talked about yesterday,

0:17:570:18:00

it's totally fine, there won't be any repercussions.

0:18:000:18:02

Thanks, George.

0:18:020:18:03

You know, this is a pressure cooker environment.

0:18:030:18:05

We've all snapped at certain points, so don't dwell on it.

0:18:050:18:09

Speaking of which, I've got to go and talk to the trustees

0:18:090:18:12

about, erm...recent events involving me and Liz,

0:18:120:18:15

so I wondered if you could, er, do me a favour,

0:18:150:18:17

take Michael through his induction? Michael, this is Andy.

0:18:170:18:20

He's going to sit in on your first call.

0:18:200:18:21

-Pleased to meet you.

-Hi.

-Hiya.

0:18:210:18:22

Michael has been transferred from the Wood Green office,

0:18:220:18:25

so he knows the basics. I'll see you later.

0:18:250:18:27

Oh, are you all right there? Can you squeeze in?

0:18:270:18:30

I think so.

0:18:300:18:31

If you need to use the loo, I'd go now before you get settled in,

0:18:310:18:34

cos er you don't want to get caught short.

0:18:340:18:35

I'm all right, thanks.

0:18:350:18:37

-It can be quite harrowing...

-Especially if it's a number two.

0:18:370:18:39

No, I mean, some of the phone calls.

0:18:400:18:42

Oh, right. Yeah, yeah. But we don't say nothing, do we?

0:18:420:18:46

Yeah, well, not nothing,

0:18:460:18:48

er, but it is important not to get too involved.

0:18:480:18:50

You don't want your own emotions to get in the way.

0:18:500:18:52

-PHONE RINGS

-All right, yeah. Go ahead, yeah.

0:18:520:18:55

Hello, Comfort and Support Line?

0:18:570:18:58

Do you want to talk?

0:19:010:19:02

-WOMAN:

-'I think so.

0:19:040:19:06

'What's your name?'

0:19:060:19:07

Er, Michael.

0:19:070:19:08

Do you want to tell me your name? You don't have to.

0:19:080:19:10

'It's Chloe.'

0:19:100:19:12

Hi, Chloe. What's on your mind today?

0:19:120:19:13

-SHE SIGHS

-'Oh, just, I hate my life.

0:19:150:19:19

'I hate my mum, I hate my step-dad...

0:19:190:19:21

'especially hate my step-dad.'

0:19:210:19:23

Just one second, Chloe.

0:19:240:19:26

-Did I do it wrong?

-No, no, carry on, carry on.

0:19:270:19:29

Er, sorry, erm, how long have you felt like this?

0:19:310:19:34

'Too long now.

0:19:340:19:35

'I don't...I don't want to carry on.'

0:19:350:19:38

Well, it's never too late to change your life around.

0:19:380:19:41

'Huh, it might be.

0:19:410:19:44

'I've taken some tablets.'

0:19:440:19:46

What? You've taken some tablets?

0:19:460:19:48

How many, Chloe?

0:19:480:19:49

'Er, 30? 40?'

0:19:490:19:52

Right, well, the thing to do is stay calm.

0:19:520:19:55

-Now, you listen to me, you fucking little bitch.

-'Andy?!'

0:19:550:19:57

I don't know what sick, twisted thrills you get

0:19:570:19:59

from ringing these helplines but it stops now.

0:19:590:20:01

-Do you hear me? Now!

-'But I've taken some tablets.'

0:20:010:20:03

-Good!

-'Andy?!'

0:20:030:20:05

Do you have any idea what you've done?

0:20:050:20:06

The damage you've caused?

0:20:060:20:07

'What are you talking about?

0:20:070:20:09

'I just wanted you to sing to me!'

0:20:090:20:10

Oh, fuck off!

0:20:100:20:12

Well, that is not how we do it in Wood Green.

0:20:140:20:17

MULTIPLE DIALLING TONES RING Hello, CSL Helpline...

0:20:170:20:20

Well, you all know me,

0:20:230:20:24

I'm not one for making speeches.

0:20:240:20:26

I'm more of a listener.

0:20:260:20:28

And I don't like saying goodbye either,

0:20:280:20:30

especially after all these years.

0:20:300:20:32

Erm, we've had our ups and downs in this office,

0:20:320:20:34

but I like to think I was always fair.

0:20:340:20:36

But we can't ignore the powers that be

0:20:370:20:40

and the recommendations that they've made.

0:20:400:20:43

So it's with great sadness

0:20:430:20:44

that we have to see Liz go.

0:20:440:20:46

I don't know if you want to say a few words, Liz?

0:20:460:20:48

Well, as you all know, I don't want to go,

0:20:510:20:54

but I've been er, shall we say,

0:20:540:20:56

politely encouraged to move on.

0:20:560:20:59

I shall miss...some of you...

0:20:590:21:01

you know who you are.

0:21:010:21:03

And I shall miss helping people,

0:21:030:21:05

because that's all I ever did.

0:21:050:21:07

And if that's not what you're meant

0:21:070:21:09

to do here, then I'm sorry.

0:21:090:21:11

Anyway, I've bought a bottle of Cava.

0:21:120:21:15

Have a little drink on me.

0:21:160:21:17

-Cheers, everybody.

-Yay.

0:21:170:21:19

Let's not forget why we're all here.

0:21:190:21:22

There's lots of people out there that need us tonight

0:21:220:21:24

so just sensible, please, don't go mad.

0:21:240:21:26

Would you open that for us?

0:21:260:21:28

I know you won't, but if you ever feel like ringing me,

0:21:330:21:36

this is me number.

0:21:360:21:37

Oh, thanks, Liz. I'll have to give you mine.

0:21:370:21:40

Oh, that's all right, Andy.

0:21:400:21:41

I know where you are.

0:21:410:21:43

Oh, thank you, Valerie. Oh, that's kind.

0:21:450:21:48

-What about you two?

-It's the fizz in it.

-I know.

0:21:480:21:51

PHONE RINGS

0:21:510:21:53

Hello, Comfort Support Line. How can I help you?

0:21:530:21:56

Oh, yes, I'll just put you through.

0:21:580:21:59

Andy!

0:21:590:22:01

-It's for you.

-Oh, right, thanks, Liz.

0:22:010:22:03

-PHONE RINGS

-Hello?

0:22:050:22:07

-WOMAN:

-'I've taken some tablets.'

0:22:070:22:09

What do you want, Chloe?

0:22:090:22:11

'I just wanted to say sorry. I didn't mean to upset you.'

0:22:110:22:14

You haven't upset me.

0:22:140:22:15

I feel sorry for you. You need help.

0:22:150:22:17

'That's why I'm ringing a helpline.'

0:22:170:22:19

No, you just want attention and I'm not giving it to you.

0:22:190:22:22

PHONE RINGS

0:22:240:22:27

Look, you ring this number again and I will track you down

0:22:270:22:29

and shut your stupid whining mouth up for good!

0:22:290:22:32

-MAN:

-'Is this the Comfort Support Line?'

0:22:320:22:34

Yes. How can I help you?

0:22:340:22:36

'I'll, I'll leave it for now, thank you.'

0:22:360:22:39

CALLER HANGS UP

0:22:390:22:41

PHONE RINGS

0:22:410:22:43

-CHLOE:

-'# You, you're such a big star to me... #'

-Stop it.

0:22:430:22:45

'# You're everything I want to be... #'

0:22:450:22:47

-Stop it, Chloe.

-'# But you're just stuck... #'

0:22:470:22:49

Right, I'm going to put you onto my colleague...

0:22:490:22:51

'No! I won't speak to anyone else, I only want to speak to you.'

0:22:510:22:53

Listen, Chloe...

0:22:530:22:55

I need you to understand something.

0:22:550:22:57

Because of your actions, an old lady died.

0:22:570:23:01

Now, that's very serious.

0:23:010:23:02

The police could get involved.

0:23:020:23:04

Do you see?

0:23:040:23:05

Someone took their own life

0:23:050:23:07

directly because of what you did.

0:23:070:23:08

'I don't think so, Andy.

0:23:110:23:13

'I think that's because of what YOU did.'

0:23:130:23:15

What?

0:23:160:23:18

'You said, "It's just a cat," didn't you?

0:23:180:23:21

'Told her to get another one.

0:23:210:23:23

'Maybe I should talk to the police?

0:23:240:23:26

'Tell them what actually happened.'

0:23:260:23:28

Who told you that?

0:23:280:23:30

'Are they having a party?

0:23:300:23:32

'I might come along.

0:23:330:23:35

'I know where you are.'

0:23:350:23:37

TENSE MUSIC PLAYS

0:23:370:23:40

PHONE RINGS

0:23:520:23:55

PHONE RINGS

0:24:240:24:29

CSL?

0:24:350:24:36

-ANDY:

-'Hello, Chloe.'

0:24:360:24:37

Sorry?

0:24:370:24:39

'What are you doing here?'

0:24:390:24:41

I forgot my bag.

0:24:410:24:42

Is that you, Andy?

0:24:440:24:45

'Yeah. I'm in George's office.'

0:24:450:24:48

Why?

0:24:480:24:49

'Chloe knew about the cat lady committing suicide.

0:24:490:24:52

'She knew we were having a party tonight.

0:24:520:24:54

'It had to be someone who works here.

0:24:540:24:56

'Oh, and then you turn up!'

0:24:560:24:57

Yeah, cos I forgot my bag. Who's Chloe?

0:24:570:25:00

'Don't worry, Joanne. I've got the time codes here.

0:25:000:25:03

'I'm going to find the footage of you calling me as Chloe

0:25:030:25:05

'and then I'm ringing the police.'

0:25:050:25:07

Andy, I don't know what

0:25:070:25:09

-you're talking about...

-HE HANGS UP CALL

0:25:090:25:11

What time codes? What are you talking about?

0:25:130:25:15

-MAN:

-'It's just that, you know,

0:25:210:25:23

'if-if I lose the farm then, that-that's it.

0:25:230:25:25

-'It's, it's all gone.'

-Mm, I see.

0:25:250:25:27

-'You know and...'

-FOOTAGE IS PUT INTO FASTFORWARD

0:25:270:25:30

'There's not many names you can give to cows these days

0:25:300:25:34

-'without sounding like an idiot.'

-Mm.

0:25:340:25:36

Oh, let me guess. Another PPI?

0:25:450:25:47

Persistent Pain in the Intestine, I call them.

0:25:470:25:51

Right, I'm off.

0:25:510:25:53

I've got a hot date with

0:25:530:25:54

a Frey Bentos steak and ale pie. PHONE RINGS

0:25:540:25:56

What do you want to talk about?

0:26:060:26:08

-ANDY:

-'Erm, I'm just here to listen, so you tell me.'

0:26:080:26:11

Well...I hate my life,

0:26:140:26:17

I hate my mum, I hate my step-dad...

0:26:170:26:20

especially hate my step-dad.

0:26:200:26:22

I haven't done anything with my life.

0:26:230:26:24

'How old are you, Chloe?'

0:26:240:26:26

I'm 16.

0:26:270:26:29

ENGAGED TONE BEEPS

0:26:290:26:35

And it's just in here...

0:27:090:27:11

Right, Andy, this is Glen.

0:27:130:27:14

-He's replacing Liz.

-Hi.

-All right?

0:27:140:27:16

Er, you just get yourself sat down here

0:27:160:27:19

and I'll do your induction in a minute.

0:27:190:27:21

-Is he not in yet?

-No.

0:27:220:27:24

-What do you think we should do?

-I'm going to call the police.

0:27:240:27:26

-Really?

-Yes!

0:27:260:27:27

You saw those clips. They go back years.

0:27:270:27:29

This isn't just nuisance phone calls. The guy is insane.

0:27:290:27:32

I spoke to Victoria last night. I told her it was all him.

0:27:320:27:34

She couldn't believe it. She's still on medication.

0:27:340:27:37

-Well, exactly. He's got to be stopped.

-OK.

0:27:370:27:39

PHONE RINGS

0:27:390:27:41

Won't be a minute.

0:27:410:27:42

Hello, Comfort Support Line, can I help you?

0:27:420:27:44

-GEORGE, AS CHLOE:

-'Hello, Andy. It's me.'

0:27:440:27:47

Hello.

0:27:470:27:48

'I don't think I'm going to be able to speak to you for a while.'

0:27:480:27:51

No, I don't think you are.

0:27:510:27:53

'I just wanted to say thank you for listening.

0:27:530:27:56

'27 years I've listened to other people's problems.

0:27:560:28:00

'I just wanted someone to listen to me.'

0:28:000:28:02

Mm.

0:28:020:28:03

Well, the police can listen to you, cos I'm going to call them.

0:28:030:28:06

Goodbye, George.

0:28:060:28:07

'I have done one last naughty thing.'

0:28:070:28:10

And what's that?

0:28:100:28:11

'You know the lady who killed herself because her cat died?'

0:28:110:28:15

Yeah.

0:28:150:28:16

'I told her son where you worked.'

0:28:160:28:18

-Andy!

-Yeah?

0:28:180:28:20

MUSIC: Shine by Take That

0:28:200:28:23

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