27/12/2013 ABC World News with Diane Sawyer

the next election. Now it is time for ABC world news.

Welcome to world news. Outrage. The UPS Christmas fiasco. The packages

that are still not delivered. What UPS is now saying and what you are

saying as well. The Christmas rescue caught on tape. The hero officer on

his way to work suddenly put to work. The dramatic moments. Held

hostage. The American and the new video servicing tonight, and on it,

his message for President Obama. It seems that I have been totally

abandoned. Good evening. It is great to have

you with us. On this day after Christmas, something questions for

shipping giant UPS. Thousands of families across the country who

ordered more than able week ago are still asking where are they gives.

The delivery men and women in overdrive. Their bosses left

explaining where it happened. The major retailers have been pulled

into it as well. So many of you at home giving us your story.

What UPS is now saying. It is the Christmas headache that shoppers

were not expect in. Customers counting on UPS to deliver packages

on time but ending up with delayed notices instead of gifts.

Ironically, our items are sitting in Pennsylvania. UPS made my naughty

list this year. UPS and FedEx said the problems were created by the

perfect storm, the bad weather, more packages, and the shorter delivery

season. They spent the day apologising to customers.

The pressure getting to those delivery people as well. One UPS

driver who has been at the job for 27 years, said: UPS refuses to say

how many packages were affected, but finding outrage was not hard. The

sister of one of our own producers paid extra to have live lobster

delivered for Christmas Eve dinner in Chicago. The package showed up

two days late. It is not too much for you. Exactly. Christmas Eve

dinner is gone. Christmas dinner is gone. I do not think we will be

relying on UPS. It is that kind of delivery backlash that consumer

experts worry could linger. It will have a psychological impact on what

shoppers do in future seasons. In terms of will they stay at home and

stay online, or are they going to go into a store, where they know they

will walk out with what they are interested in. Companies are

scrambling to make good on their guaranteed delivery promises. Amazon

is refunding shipping fees and throbbing in $20 gift cards. Walmart

is also dishing out. Just like they have been doing out all day, even at

this hour, there are still customers coming out trying to find their

packages. To the other major hurdle this

Christmas, the weather. Thousands of families eating Christmas dinner in

the dark. Tonight will be no better. The power is still out. A

man using his flashlight to find his mailbox. The house completely in the

dark. There were power outages image Michigan and Maine. More than... The

next one is hitting just before New Year's Eve. A power lot on eight to

address Pennsylvania Turnpike. -- a pileup on a treacherous.

It was a white day after Christmas. A smelly nightmare in Pennsylvania.

Four accident shutting out part of the Turnpike. 35 cars piling up,

injuring nine people. The fresh coat of snow is also dusting the ice.

This is the worst time of year to have something like this happen. It

was a frozen, dark Christmas, from Michigan, to Toronto, to Maine. More

than 120,000 homes are still without power. This is on day five without

power. What a tough Christmas? We have a generator. In the beginning

it was a little rough. The crews are working overtime to say folks from

the extreme cold. My kids are at home and warm, playing PlayStation.

These kids are just trying to stay warm. The lack of power, including

using generators inside, which you should not do, has led to deaths

from carbon monoxide poisoning, often called the silent killer,

because you cannot see it or smell it. It kills more than 400 people

each year. Symptoms of exposure include heavy deviant -- dizziness,

weakness and confusion. In Southern California, the wind and record high

temperatures... This bushfire is now 80% contained.

Such an important reminder about carbon monoxide.

Any word on when thousands will get power? She has been told that

Saturday will be the day that she gets her power back. That will make

eight full week. Another system is brewing just in

time for New Year 's plans. There will be a slight warmup. That

is the only good news. The warmer air comes up in front of a storm. I

want to show you where it is going to move. From the south-east it will

all be rain. Lantau may be impacted, parts of the mid Atlantic. As it

goes into new England and parts of New York, New Jersey, Connecticut,

there will be able in an snow mix. Not so good for Sunday travel.

There is late word of an avalanche tonight in Wyoming, near Jackson

Hole. A snowboarder losing his life. They hitting early this

season. A dramatic camera video, a man saving his brother's life. He

was buried for a time in deep powder.

We toned overseas and to a new video servicing of an American kidnapped.

Warren Weinstein went missing in Pakistan two years ago. Tonight the

images of him looking straight in the camera with a message for the

President. I am addressing this video to

President Obama. It is the first proof in more than a year that

Warren Weinstein may still be alive.

It seems that I have been completely abandoned and forgotten. He was

working as a contract for the US government in Pakistan. When gunmen

stormed into his house to years ago. Since then, US officials believe

that he has been held captive by Al-Qaeda's new leader.

We are talking about areas thousands of miles long. Before today, this

was the only known video of him. My life is in your hands, Mr President.

Released last year, looking healthier. Saying has captors would

release them if they've released all prisoners at one time a day. To date

it is a different picture. Suffering from a heart condition, his health

is deteriorating. He ends the video with an emotional message to his

family. Think of each and every one of them every moment of every day of

my captivity. The State Department says they are waiting to verify the

video. But there is no indication any big oceans are under way. All

they can say is that there prayers and hopes go out to him and many

other people with. There is a fast moving investigation, the manhunt

stretching three states. The PI talk -- looking for the man called the

Christmas cop killer. Tonight the FBI has joined the manhunt for the

man pictured in this chilling surveillance photo. Showing them

entering the bank and Mrs pink wearing a mask with gun drawn. After

robbing the bank, the suspect and an accomplice guns down a policeman and

wounded another one. This is a date no family, no law enforcement agency

and no city wants to Everton jerk. A 38 to rolled army veteran of the

Barack Wall was killed. And to blow, the grim side of flags at half

stand. A candlelight vigil on Christmas Eve. In that peace would

go because I know he died doing what he loved. Police have also released

this photo of a person of interest captured by eight security camera at

a convenience store just before the bank robbery and shooting. They say

they are making progress with the investigation, but so far no

arrests. The killing of the police officer was made a terrible by the

fact he leaves two young children without a father at Christmas time.

The manhunt for the suspects has spread over three southern States.

The reward for their capture has been raised to $300,000. The

dramatic Christmas rescue. A bomb squad officer was on his way to work

when he spotted a car in flames. Christmas Day in one of the busiest

freeways in California. A car on fire in heavy traffic. It crashed

into the centre divide of the highway, bursting into flames. Look

closely as this officer, a veteran with the US police department was

going to work. He breaks the flame to help the driver. It is the voice

of the man on the other side of the highway watching the scene unfolds

and recording at all. It went up here and he skated a long head.

Other bystanders rushed to help. The officer says his reaction was all in

sting. He knew he only had seconds to save the life of the man. He

found the seat release button. I said, it is now all never. You have

to get him out or he will burn alive. I grab them with two hands

and I started pulling him out. They have saved his life. They pulled out

just in time. The driver has been arrested for suspicion of driving

under the influence. Lucky to be alive. An incredible officer.

Another rescue under way this evening. This one moving more slowly

because of where they need. The edge of Antarctica with 70 people are

stranded, trapped in heavy ice. The ship is packed with 74 tourists and

research is in an Antarctic adventure. They set sail from New

Zealand December eight, here they are a week later, grilled to finally

find sea ice. The expedition has finally made it to the ice. Look at

the view. As the days wore on, the sea ice became more chilling than

thrilling. Slowing the ship to a freezing halt. We have a blizzard at

the moment. Now they are trapped. We have wind speeds of 50 kilometres an

hour, reaching 70 kilometres an hour. The boat has not moved for the

last few days. We are surrounded by sea ice. We cannot get through. They

were retracing the steps of explorers from a hundred years ago

and studying the local wildlife. Temperatures are near zero with

heavy wind. Weather could make the risky dangerous, but the explorers

are in good spirits. Passing the time by doing even more research.

Icebreaking ships are rushing to rescue the passengers. This is one

of them sent by the Chinese, the Snow Dragon. It will be hours before

this ship arrives to help. Much more ahead, the money team with a

Christmas surprise. How do you get rid of those gift cards for a store

you don't like, you could use those gift cards somewhere else?

The real money team this Christmas week with help for anyone who got a

gift card yesterday from a store you don't like. There is a place online

which will give you more options than you might think. The Christmas

shopping season is in overtime. Retailers desperate to make up for

weak sales before the holiday. Offering even deeper discounts. With

those deep sales, come all those returns. But you might want to act

fast. Tonight, a warning from the better business bureau. Many stalls

are tight and return policies. The hardest thing is to take back,

electronics and appliances. At best by have until January for team. Now

is the time to use the gift cards. The goal is to get the goal is to

get a shopper there and get the T-card redeemed. Some companies like

the gap, allow you to use the card at other stores they own. What about

that gift card gave you to a place you would never dream of shopping.

Your best bet, online swap sites. Whatever you do, do not stick at in

a draw and forget about it. $1.7 billion in gift cards went unused

last year. That does not make sense. Our instant index on this night

after Christmas, McDonald's dealing with a puzzling note on their

website. It turns out there was a health warning on the site about the

armed the dangers of all things, fast food. A burger and french

fries, and next to it, the caption, are now the choice. McDonald's

saying the site is being re-evaluated. EB is that appeared to

be too good to true from Delta, round-trip tickets from New York to

LA, $25. D tonight saying it will honour those flights. Finally, we

take you backstage to the Broadway hit turns out the stars are now

sharing the spotlight and their moves with schoolchildren

coast-to-coast. Imagine doing this. And this. And as for two and a half

hours eight times a week. It is the life of a musician. The true story

of paperboys banding together for change. One in three children in

America are overweight and obese. These boys have a genius way to help

fix that will stop they are teaching their signature choreography to

elementary schools across the country when they come to town on

to. Inspiring a room full of children in the making to start

making moves. They taught us, when you are small, you can do that

things. If you believe in something you can do it. Was it fun for you to

go to school and be like rock stars? Definitely very fortunate to have a

job where it is what we love to do. It is such a great thing happening.

They had one more lesson to teach. They showed me the steps and make it

look so easy. She pulled it off. Thank you for watching. From Diane

Sawyer and all of us. We will see you back here tomorrow night.

Thankfully, for most of us, Christmas Day and Boxing Day were

quiet days of weather but it's all set to change. Through the day, the

next Atlantic storm heads our way. Another spell of pretty stormy

weather across large areas of the