13/06/2017 BBC Business Live

This is Business Live from BBC News with Ben Thompson and Sally Bundock.

The taxi app looks set for a major shakeup after an investigation

Live from London, that's our top story on Tuesday 13th June.

Uber boss Travis Kalanick is under fire for a corporate culture

Also in the programme, the Australian casino group Crown

says 18 of its workers have been arrested in China,

markets across Europe look like this.

We'll meet the woman whose app is designed

to give you personalised medical assessments.

And as the world's worst airports are named and shamed,

But today we want to know, what's your worst airport experience?

I bet you think you have not got time and 140 characters is not

enough! Plenty of experiences terrible

airports when I was based in the Middle East, we will save that for

little later! Let's get started, a lot to get through today.

Uber has become a household name around the world

But the taxi-hailing service is on an increasingly bumpy road.

The San Francisco based firm has announced the departure of another

executive as it prepares to publish a report into its corporate

It's been put together by former US Attorney General Eric Holder

and is expected to recommend sweeping changes.

It was commissioned after former engineer Susan Fowler

wrote a blog complaining of persistent sexual harassment.

Uber promised it would investigate. But hers wasn't the only complaint.

The company's been forced to fire more than 20 people

after uncovering 215 other allegations of harassment.

Uber's also seen a string of high-profile resignations

in recent months - including its chief financial

officer and now senior vice-president Emil Michael.

on the chief executive and co-founder, Travis Kalanick.

In March, a video of him getting into a foul-mouthed row

and he was forced to make a very public apology.

Carrie Osman is chief executive at the business consultants Cruxy.

Good to have you on the programme. Uber has been a disruptive, it has

been an headline is from the get go, it has been aggressive in its

methods for taking over taxi surfaces around the world, but now

all the headlines are for the wrong reasons, what are we going to find

out today? Obviously, this all-star did with Susan Fowler and her

blogged post which named a number of things from the sexism that was

rife, talks of people grabbing body parts, parties where Beyonce may

play on the rooftop, but behind closed doors there is drug abuse

going on, and also what is going on, and also what is

concerning is the way this goes from the root to tip of the business. It

seems like it comes from the very top all the way down, so from the

interview where Travis Kalanick talks about how it has done great

things for his sex life, all the way through to Susan Fowler being

promised a leather jacket that never arrived, and she was told it was

part of learning a lesson as a woman, that she wanted equality. As

you talk and give us more insight into the company, it sounds like a

Hollywood film, I am thinking of various actors in my mind right now,

but to put this in perspective, it really is quite horrific to hear all

of that, in a sense, with this company so big and in terms of what

it does all over the world and those that work for the company. Will we

see a real change in culture at this company? So we have a lot of

companies with cultural change, and it is about getting to the crux -

what is the mindset that needs to shift. Obviously, it needs to start

at the top, the board can have this investigation led by Arianna

Huffington, but if individuals in the firm do not change their mind

set, then clearly nothing is going to change when it comes to action.

We always talk about every contact leaving a trace, so from getting the

medical health records of someone who accused her Uber driver of

raping her in India, all the way through to these parties, as we have

spoken about, it is all there to have it blasted on your Silicon

Valley walls that he will always be hustling, but if you don't pull that

through into sensible corporate behaviour, it is now a $60 billion

valuation, it needs to start to grow up, and I think part of that these

two come from the top. We appreciate your time and your insight. We will

fill you in as there is more news. Let's take a look at some of

the other stories making the news. The company behind some of Britain s

leading tourist attractions, such as Madame Tussauds,

Legoland and the London Eye, say visitors numbers

have been falling. Merlin Entertainments says

people have been put off by the recent terror attacks

in Manchester and London. Nonetheless, it says trade has been

in line with expectations, partly because more than 70% of last year s

profits were made outside the UK. A lucrative part of the City

of London's financial trading could be forced to move

to continental Europe The European Commission is expected

to say later that it wants the EU to regulate the clearing

of euro-denominated transactions. At the moment, nearly $1 billion

worth of such trades Toshiba says it s facing

another lawsuit over its $1.3 billion

accounting scandal. This time, the embattled

Japanese firm is being sued for about $400 million by a group

of foreign investors. It means that the fallout

from overstating its profits could cost the company nearly

$1 billion in damages. The Australian casino company Crown

says a group of its employees in China have been charged

with promoting gambling. 18 workers,

including three Australians, were arrested in raids

back in October. Our Sydney correspondent

Hywel Griffith joins us now. An interesting one, what is the

company had to say about it? They have been pretty tight-lipped, to be

honest, a very short statements to the Australian stock market, saying

that those detained last year have now been charged, as you said, with

promoting gambling. Now, gambling is illegal on the Chinese mainland, as

is any attempt to promote or facilitate a group of people going

overseas to gamble, for example in Australia. Crown has gaming licences

in Sydney, Melbourne and Perth, and clearly there may be a lucrative

market to tap into, but the Chinese government carried out raids last

year and detained all those people. Now, we understand that 18, possibly

19, will appear in court in Shanghai later this month. It is being seen

in two ways, some suggesting, well, just barely a nationals could be

back home by the end of the month, others saying it has taken so long

because the Chinese government wants to make a statement over its gaming

laws and how it controls what happens in its own territory. These

are the numbers, the Japanese index down after Wall Street's big

technology sell-off last night. Heavyweight SoftBank fell for a

second day. US technology giants including Apple

and Netflix Monday suffered another bruising session in New York -

analysts say it's a bit of profit-taking after

those record highs. Away from the politics,

we get a series of updates for the economies across

Europe this week. In the UK, we get the latest

inflation figures in 45 minutes, expected to show rising prices

eating away at incomes. and looks set to stay at this level

in the latest numbers for May. A recent fall in oil prices

could help price rises but inflation still a problem

right around the world. But first Samira Hussain has

the details about what's ahead The Federal Reserve

begins its two-day meeting Now, the chair of America's central

bank, Janet Yellen, has said that the strengthening labour market

gives her confidence that inflation will get closer

to their 2% target rate, but there are concerns

that inflation is cooling. Also happening on Tuesday,

Uber is expected to release the findings from its much

anticipated report written by the former

US Attorney-General Eric Holder. He was called in to investigate

workplace culture and practices after allegations of sexual

harassment at the ride-hailing firm. Now, the findings and

the recommendations for improvement will be presented to Uber

at an all-hands meeting. That is Samira Hussain, she will be

busy today with the Federal Reserve and Uber as the day unfolds. Richard

Dunbar is an investment director at Aberdeen Asset Management, your

thoughts on the Fed, are you expecting a rate rise? I think we

are expecting a rate rise tomorrow, Janet Yellen has been keen to get

interest rates up to a more normal level. The US economy is in

reasonable health, we have seen a little weakness over the last few

weeks, which may have tempered some market enthusiasm, but I think that

is where we're heading. How much are going up by? A quarter point,

possibly another one by year end, but she is keen to get the price of

money up to a more normal level, to get the US economy back to a more

normal footing. We are going to hold you do that! Of course! Let's talk

about the UK, and indeed across Europe, a whole load of data due

this week, inflation data for the UK, expected to stay steady, but the

inflation problem is a problem around the world, easing zone and a

little bit in the US, but still a problem in the UK. Expected to be

2.7% in the UK, unchanged, still above the 2% target that the Bank of

England are charged with keeping inflation at. I think the Bank of

England will save, as they have said before, that it is caused by weak

sterling, a strong oil price, and we will look through that 2.7% and

expected to revert to a more normal level in due course. But they will

have to explain themselves and they do not put interest rates up to

accommodate that. People in the UK are feeling it, aren't they?

Consumer spending is reducing. Exactly, and that was one of the

concerns of the time of the Brexit vote, that weakness in sterling

would result in imported inflation prices going up through oil, and

weaker sterling generally. Wages are not rising as fast, so that tightens

people's spending ability. All right, Richard, our time is up, we

will have to talk about Euro clearing another day, but we are

keeping an eye on that very closely. Very interesting story, could have

big implications. Still to come, just how

smart is your smartphone? meet the woman who says her

app can help give you But would you really trust

a doctor in your pocket? First, before we talk medicine and

prescriptions, let's answer this question - could be uncertain

election result be good news for employers? The first employment

survey since the general election saw a boost in employer confidence.

Manpower thinks the chance of a softer Brexit, as a result of the

hung parliament, could be good news for employers. James Hick is their

managing director, talk us through this, employers have been saying all

this uncertainty and chaos as far as Brexit and politics is concerned is

bad news, but you suggested might be better news? Well, so far, so good.

The jobs market has held up well through all of this and certainty,

and as we go through this next phase of the Brexit process, the

politicians might start to think much more pragmatically, because we

are going to need thousands of people to support our jobs growth

throughout the next year, two years. We are at the lowest level of

unemployment for 40 years, so maybe there is pragmatic thinking about

allowing more workers, having this less hard approach to Brexit to

think through pragmatically how the jobs market is going to be supported

from overseas workers. And what you are discovering at Manpower just

highlights, I wouldn't say the confusion, but the mixed response we

are getting, because yesterday we were looking at the Institute of

Directors saying that 700 of its members have said their confidence

had fallen significantly following Thursday's election. And many

business leaders are really concerned about the outlook, even if

it means the labour market may not be as tight as it would have been. I

think everybody is concerned, I think that is right, and the

business community equally so. But as we look forward to think through,

we are going to get through the issues that we have a head of us,

and we have to deal with what is here and now. At the moment, the

economy looks strong, and we are going to have to be able to access

the skills for the future - at all different levels of the economy and

all different types of skills. So it is going to be important that

flexibility and that pragmatism is introduced into this conversation.

All right, James Hick, thank you for joining us, managing director of

Manpower. Heineken and Punch merger. There is

full details on the website. Uber

publishes the recommendations of a major probe into its corporate

culture today and it is thought they'll result in a major

shakeup at the firm. Uber ordered the investigation

after a high profile allegation Artificial intelligence

is playing an ever more But how confident would you feel

getting a medical assessment Well, our next guest believes

she can put the power of medical knowledge at in your hands,

thanks to artificial intelligence. Claire Novorol is a former doctor

and the co-founder of Ada Health. The company launched

its health app last year- The company launched

its health app last year which aims to provide

you with a personalised assessment of your symptoms

which you can then take It does not aim to give a diagnosis,

but to give you and your doctor a fuller picture of any medical

problems and act as support The app is currently available

in 155 countries and performs more Dr Clare Novorol is the co-founder

of Ada Health and joins us now. Thank you very much indeed for

coming in. Just tell us a little bit more about how this works. I just

thought well a lot of people are doing this already, they are going

on to search engines and putting in whatever they think they may have

and reading the symptoms and diagnosing themselves that way,

anyway? It is a personal health companion. It's powered by

artificial intelligence and it is like having a doctor in your pocket.

Right at the core of the app is symptom assessment. It has been

trained by more than 100 doctors over the last six years and it's

learning and improving every single day. So you download the app for

free. You can tell it about your medical history. If you have an

iPhone you are share your health care data and you enter your health

symptoms and she asks symptoms back and fort like a good doctor would

and tells you what might be going on, what might be the cause of your

symptoms and what to do next. And what do you do next? Do you continue

with Ada or go to your local doctor? When you have seen Ada's assessment,

you can read more about the symptoms. Ada might tell you what is

the appropriate next stepsment you can either take that report to your

GP or connect with one of the Ada doctors on the app. You can share

the assessment with an Ada doctor. The reason that this isn't just like

using a search engine to find your symptoms, this learns and we talked

about it being artificial intelligence. Tell me through that

process that the app can learn and get smarter the more of these

diagnosis? It is like going to medical school for six years and

learning the information from textbooks and learning based on

cases, having experts train the system, but now Ada is out in the

real world. We launched Ada six months and we have had 1.2 million

assessments performed and we have a new assessment performed every seven

seconds and when users share the information with a doctor on the

other side of the platform, doctors are helping to train Ada on what

they would suggest is going on and the next step. So Ada is learning

all the time. The app is free, the assessment is free, but when you get

into a conversation with a doctor you have to pay for that, don't you?

It's all free, but it is ?14.99 to share your assessment with an Ada

doctor. The doctors are regulated I assume? All the doctors we work with

in the UK are trained in the UK. They work in the NHS as well, many

of them are GP partners in the NHS. And we're regulated by the Care

Quality Commission. It was quite interesting. I was thinking about

being in my GP surgeries and my doctor is on Ada! That's why I'm

waiting! You might say, you sit down in front

of the GP and they go through a list of routine questions anyway, they

have got to ask them to get to the diagnosis. That's why I can see why

an app would take some of that process away, but ultimately people

want face-to-face interaction, don't they? They don't want to be dealing

with a robot who would tell them it might be this and you're going to go

to the doctor anyway. How would you square that circle? This is an app,

but nonetheless, the challenge is really going to be convincing people

that they can trust their health to a bit of technology? Sure. So the

app is not trying to replace face-to-face consultations when

face-to-face consultation is the right thing to do or what the

patient wants, but we know that most people search online and they Google

their symptoms and people are looking for more health information

and more information about their symptoms from the moment they

experience a symptom before they go to see a doctor and that's where Ada

comes in and if it's appropriate you can chat with a doctor via the app

and our doctors will often advice if it's something that should be seen

face-to-face that the next step is to go and see a doctor. We are

assuming that everybody has access to doctors when we talk about this

app, but I imagine there is applications for people that, you

know, are in parts of the world where it is very difficult to get

doctors who can get the diagnoses early on? So here in the UK we're

lucky to have access to a fantastic NHS and doctors and we might have a

bit of a wait sometimes, but there are parts of the world where

hundreds of millions of people don't have any access at all to a doctor.

We know, we have... Can they awe ford to pay to talk to your doctors

though, that's the question? So what we do know is that, we have

thousands, tens of thousands of people in countries like Africa,

India, various parts of the world who have a cheap android phone the

they don't have access to a doctor, but they have an android phone or

somebody in their village does and they're using Ada and we have

feedback every day from people using Ada and we are partnering with

organisations and governments in those countries actually to provide

Ada doctor chat for free to those people. It is really fascinating. We

appreciate you coming in. Now, staying with tech,

but of the gaming kind. In LA, the games industry

is having its annual shindig. The Electronic Entertainment Expo,

better known as E3 is the industry's chance to lay out its new ideas

for the next couple of years. 15,000 people are going

to be at E3 this year. It's the biggest gaming show

in the world and for the first time in its 24-year history the general

public will be allowed It could make things

a bit more exciting, but it does also pile

on the pressure for the big games publishers to do more than ever

to impress their loyal fans. Microsoft were, as ever

first out of the blocks, they announced the Xbox One X,

a more powerful version It will improve the visuals

of its games but not much else, and it comes in at $499 -

that's twice the price It's going to be twice

the price of a normal Xbox. You're going to need a great big TV

to really feel the benefit. Are enough people going

to go for that option Well, it's about giving gamers

choice, and I think you and both know there is a certain customer

wants the best in anything, and How many of those

customers do you have? I think in the gaming

community there is a large section of those customers,

but the majority of the people that will come into Xbox One will come

in through the Xbox One S. Next, it was time for

Sony to show its hand. Unlike Microsoft, no new hardware,

as the company has already released a more powerful version

of its PlayStation. Instead it focussed on games,

the headliner being Spider-Man. On Tuesday, the show floor opens up,

and it's here we will see if the new games can start to live

up to the hype and continue to fuel The worst airports and the best

airports have been revealed in the press. Heathrow and Gatwick do not

do well at all. You surprise me! Yeah, I think a lot of people will

share their frustrations with Heathrow. They are both very busy

airports and when things go wrong, you had the British Airways IT a

couple of weeks ago, they go really badly wrong. Any disruption means a

lot of pain and stress for passengers. Lots of tweets from

people. James says LAX, non friendly. I seem to lose my baggage

a lot. Beijing Terminal 3, Kuwait named worst in the world on qat,

service and punctuality. Have you been through Kuwait? Yes, they

always lose my bags. Having watched Heathrow grow, my frustration with

Heathrow is how it has become a shopping mall with a couple of

runways attached. I find that shopping experience, for me, I hate

it. Shopping and coffee! They funnel you through the duty-free to make

you buy stuff. I try on aftershave and then leave! Dominic, thank you

very much indeed. Thank you too for your input. Sorry I'm just drawing

on Ben's suit. We will see you soon. The same place tomorrow. Have a

great day. Bye-bye. Good morning.

We've had some sunshine this morning across southern parts of the UK, but

for most of us it has been fairly cloudy this