13/06/2017 BBC Business Live


Similar Content

Browse content similar to 13/06/2017. Check below for episodes and series from the same categories and more!



This is Business Live from BBC News with Ben Thompson and Sally Bundock.


The taxi app looks set for a major shakeup after an investigation


Live from London, that's our top story on Tuesday 13th June.


Uber boss Travis Kalanick is under fire for a corporate culture


Also in the programme, the Australian casino group Crown


says 18 of its workers have been arrested in China,


markets across Europe look like this.


We'll meet the woman whose app is designed


to give you personalised medical assessments.


And as the world's worst airports are named and shamed,


But today we want to know, what's your worst airport experience?


I bet you think you have not got time and 140 characters is not


enough! Plenty of experiences terrible


airports when I was based in the Middle East, we will save that for


little later! Let's get started, a lot to get through today.


Uber has become a household name around the world


But the taxi-hailing service is on an increasingly bumpy road.


The San Francisco based firm has announced the departure of another


executive as it prepares to publish a report into its corporate


It's been put together by former US Attorney General Eric Holder


and is expected to recommend sweeping changes.


It was commissioned after former engineer Susan Fowler


wrote a blog complaining of persistent sexual harassment.


Uber promised it would investigate. But hers wasn't the only complaint.


The company's been forced to fire more than 20 people


after uncovering 215 other allegations of harassment.


Uber's also seen a string of high-profile resignations


in recent months - including its chief financial


officer and now senior vice-president Emil Michael.


on the chief executive and co-founder, Travis Kalanick.


In March, a video of him getting into a foul-mouthed row


and he was forced to make a very public apology.


Carrie Osman is chief executive at the business consultants Cruxy.


Good to have you on the programme. Uber has been a disruptive, it has


been an headline is from the get go, it has been aggressive in its


methods for taking over taxi surfaces around the world, but now


all the headlines are for the wrong reasons, what are we going to find


out today? Obviously, this all-star did with Susan Fowler and her


blogged post which named a number of things from the sexism that was


rife, talks of people grabbing body parts, parties where Beyonce may


play on the rooftop, but behind closed doors there is drug abuse


going on, and also what is going on, and also what is


concerning is the way this goes from the root to tip of the business. It


seems like it comes from the very top all the way down, so from the


interview where Travis Kalanick talks about how it has done great


things for his sex life, all the way through to Susan Fowler being


promised a leather jacket that never arrived, and she was told it was


part of learning a lesson as a woman, that she wanted equality. As


you talk and give us more insight into the company, it sounds like a


Hollywood film, I am thinking of various actors in my mind right now,


but to put this in perspective, it really is quite horrific to hear all


of that, in a sense, with this company so big and in terms of what


it does all over the world and those that work for the company. Will we


see a real change in culture at this company? So we have a lot of


companies with cultural change, and it is about getting to the crux -


what is the mindset that needs to shift. Obviously, it needs to start


at the top, the board can have this investigation led by Arianna


Huffington, but if individuals in the firm do not change their mind


set, then clearly nothing is going to change when it comes to action.


We always talk about every contact leaving a trace, so from getting the


medical health records of someone who accused her Uber driver of


raping her in India, all the way through to these parties, as we have


spoken about, it is all there to have it blasted on your Silicon


Valley walls that he will always be hustling, but if you don't pull that


through into sensible corporate behaviour, it is now a $60 billion


valuation, it needs to start to grow up, and I think part of that these


two come from the top. We appreciate your time and your insight. We will


fill you in as there is more news. Let's take a look at some of


the other stories making the news. The company behind some of Britain s


leading tourist attractions, such as Madame Tussauds,


Legoland and the London Eye, say visitors numbers


have been falling. Merlin Entertainments says


people have been put off by the recent terror attacks


in Manchester and London. Nonetheless, it says trade has been


in line with expectations, partly because more than 70% of last year s


profits were made outside the UK. A lucrative part of the City


of London's financial trading could be forced to move


to continental Europe The European Commission is expected


to say later that it wants the EU to regulate the clearing


of euro-denominated transactions. At the moment, nearly $1 billion


worth of such trades Toshiba says it s facing


another lawsuit over its $1.3 billion


accounting scandal. This time, the embattled


Japanese firm is being sued for about $400 million by a group


of foreign investors. It means that the fallout


from overstating its profits could cost the company nearly


$1 billion in damages. The Australian casino company Crown


says a group of its employees in China have been charged


with promoting gambling. 18 workers,


including three Australians, were arrested in raids


back in October. Our Sydney correspondent


Hywel Griffith joins us now. An interesting one, what is the


company had to say about it? They have been pretty tight-lipped, to be


honest, a very short statements to the Australian stock market, saying


that those detained last year have now been charged, as you said, with


promoting gambling. Now, gambling is illegal on the Chinese mainland, as


is any attempt to promote or facilitate a group of people going


overseas to gamble, for example in Australia. Crown has gaming licences


in Sydney, Melbourne and Perth, and clearly there may be a lucrative


market to tap into, but the Chinese government carried out raids last


year and detained all those people. Now, we understand that 18, possibly


19, will appear in court in Shanghai later this month. It is being seen


in two ways, some suggesting, well, just barely a nationals could be


back home by the end of the month, others saying it has taken so long


because the Chinese government wants to make a statement over its gaming


laws and how it controls what happens in its own territory. These


are the numbers, the Japanese index down after Wall Street's big


technology sell-off last night. Heavyweight SoftBank fell for a


second day. US technology giants including Apple


and Netflix Monday suffered another bruising session in New York -


analysts say it's a bit of profit-taking after


those record highs. Away from the politics,


we get a series of updates for the economies across


Europe this week. In the UK, we get the latest


inflation figures in 45 minutes, expected to show rising prices


eating away at incomes. and looks set to stay at this level


in the latest numbers for May. A recent fall in oil prices


could help price rises but inflation still a problem


right around the world. But first Samira Hussain has


the details about what's ahead The Federal Reserve


begins its two-day meeting Now, the chair of America's central


bank, Janet Yellen, has said that the strengthening labour market


gives her confidence that inflation will get closer


to their 2% target rate, but there are concerns


that inflation is cooling. Also happening on Tuesday,


Uber is expected to release the findings from its much


anticipated report written by the former


US Attorney-General Eric Holder. He was called in to investigate


workplace culture and practices after allegations of sexual


harassment at the ride-hailing firm. Now, the findings and


the recommendations for improvement will be presented to Uber


at an all-hands meeting. That is Samira Hussain, she will be


busy today with the Federal Reserve and Uber as the day unfolds. Richard


Dunbar is an investment director at Aberdeen Asset Management, your


thoughts on the Fed, are you expecting a rate rise? I think we


are expecting a rate rise tomorrow, Janet Yellen has been keen to get


interest rates up to a more normal level. The US economy is in


reasonable health, we have seen a little weakness over the last few


weeks, which may have tempered some market enthusiasm, but I think that


is where we're heading. How much are going up by? A quarter point,


possibly another one by year end, but she is keen to get the price of


money up to a more normal level, to get the US economy back to a more


normal footing. We are going to hold you do that! Of course! Let's talk


about the UK, and indeed across Europe, a whole load of data due


this week, inflation data for the UK, expected to stay steady, but the


inflation problem is a problem around the world, easing zone and a


little bit in the US, but still a problem in the UK. Expected to be


2.7% in the UK, unchanged, still above the 2% target that the Bank of


England are charged with keeping inflation at. I think the Bank of


England will save, as they have said before, that it is caused by weak


sterling, a strong oil price, and we will look through that 2.7% and


expected to revert to a more normal level in due course. But they will


have to explain themselves and they do not put interest rates up to


accommodate that. People in the UK are feeling it, aren't they?


Consumer spending is reducing. Exactly, and that was one of the


concerns of the time of the Brexit vote, that weakness in sterling


would result in imported inflation prices going up through oil, and


weaker sterling generally. Wages are not rising as fast, so that tightens


people's spending ability. All right, Richard, our time is up, we


will have to talk about Euro clearing another day, but we are


keeping an eye on that very closely. Very interesting story, could have


big implications. Still to come, just how


smart is your smartphone? meet the woman who says her


app can help give you But would you really trust


a doctor in your pocket? First, before we talk medicine and


prescriptions, let's answer this question - could be uncertain


election result be good news for employers? The first employment


survey since the general election saw a boost in employer confidence.


Manpower thinks the chance of a softer Brexit, as a result of the


hung parliament, could be good news for employers. James Hick is their


managing director, talk us through this, employers have been saying all


this uncertainty and chaos as far as Brexit and politics is concerned is


bad news, but you suggested might be better news? Well, so far, so good.


The jobs market has held up well through all of this and certainty,


and as we go through this next phase of the Brexit process, the


politicians might start to think much more pragmatically, because we


are going to need thousands of people to support our jobs growth


throughout the next year, two years. We are at the lowest level of


unemployment for 40 years, so maybe there is pragmatic thinking about


allowing more workers, having this less hard approach to Brexit to


think through pragmatically how the jobs market is going to be supported


from overseas workers. And what you are discovering at Manpower just


highlights, I wouldn't say the confusion, but the mixed response we


are getting, because yesterday we were looking at the Institute of


Directors saying that 700 of its members have said their confidence


had fallen significantly following Thursday's election. And many


business leaders are really concerned about the outlook, even if


it means the labour market may not be as tight as it would have been. I


think everybody is concerned, I think that is right, and the


business community equally so. But as we look forward to think through,


we are going to get through the issues that we have a head of us,


and we have to deal with what is here and now. At the moment, the


economy looks strong, and we are going to have to be able to access


the skills for the future - at all different levels of the economy and


all different types of skills. So it is going to be important that


flexibility and that pragmatism is introduced into this conversation.


All right, James Hick, thank you for joining us, managing director of


Manpower. Heineken and Punch merger. There is


full details on the website. Uber


publishes the recommendations of a major probe into its corporate


culture today and it is thought they'll result in a major


shakeup at the firm. Uber ordered the investigation


after a high profile allegation Artificial intelligence


is playing an ever more But how confident would you feel


getting a medical assessment Well, our next guest believes


she can put the power of medical knowledge at in your hands,


thanks to artificial intelligence. Claire Novorol is a former doctor


and the co-founder of Ada Health. The company launched


its health app last year- The company launched


its health app last year which aims to provide


you with a personalised assessment of your symptoms


which you can then take It does not aim to give a diagnosis,


but to give you and your doctor a fuller picture of any medical


problems and act as support The app is currently available


in 155 countries and performs more Dr Clare Novorol is the co-founder


of Ada Health and joins us now. Thank you very much indeed for


coming in. Just tell us a little bit more about how this works. I just


thought well a lot of people are doing this already, they are going


on to search engines and putting in whatever they think they may have


and reading the symptoms and diagnosing themselves that way,


anyway? It is a personal health companion. It's powered by


artificial intelligence and it is like having a doctor in your pocket.


Right at the core of the app is symptom assessment. It has been


trained by more than 100 doctors over the last six years and it's


learning and improving every single day. So you download the app for


free. You can tell it about your medical history. If you have an


iPhone you are share your health care data and you enter your health


symptoms and she asks symptoms back and fort like a good doctor would


and tells you what might be going on, what might be the cause of your


symptoms and what to do next. And what do you do next? Do you continue


with Ada or go to your local doctor? When you have seen Ada's assessment,


you can read more about the symptoms. Ada might tell you what is


the appropriate next stepsment you can either take that report to your


GP or connect with one of the Ada doctors on the app. You can share


the assessment with an Ada doctor. The reason that this isn't just like


using a search engine to find your symptoms, this learns and we talked


about it being artificial intelligence. Tell me through that


process that the app can learn and get smarter the more of these


diagnosis? It is like going to medical school for six years and


learning the information from textbooks and learning based on


cases, having experts train the system, but now Ada is out in the


real world. We launched Ada six months and we have had 1.2 million


assessments performed and we have a new assessment performed every seven


seconds and when users share the information with a doctor on the


other side of the platform, doctors are helping to train Ada on what


they would suggest is going on and the next step. So Ada is learning


all the time. The app is free, the assessment is free, but when you get


into a conversation with a doctor you have to pay for that, don't you?


It's all free, but it is ?14.99 to share your assessment with an Ada


doctor. The doctors are regulated I assume? All the doctors we work with


in the UK are trained in the UK. They work in the NHS as well, many


of them are GP partners in the NHS. And we're regulated by the Care


Quality Commission. It was quite interesting. I was thinking about


being in my GP surgeries and my doctor is on Ada! That's why I'm


waiting! You might say, you sit down in front


of the GP and they go through a list of routine questions anyway, they


have got to ask them to get to the diagnosis. That's why I can see why


an app would take some of that process away, but ultimately people


want face-to-face interaction, don't they? They don't want to be dealing


with a robot who would tell them it might be this and you're going to go


to the doctor anyway. How would you square that circle? This is an app,


but nonetheless, the challenge is really going to be convincing people


that they can trust their health to a bit of technology? Sure. So the


app is not trying to replace face-to-face consultations when


face-to-face consultation is the right thing to do or what the


patient wants, but we know that most people search online and they Google


their symptoms and people are looking for more health information


and more information about their symptoms from the moment they


experience a symptom before they go to see a doctor and that's where Ada


comes in and if it's appropriate you can chat with a doctor via the app


and our doctors will often advice if it's something that should be seen


face-to-face that the next step is to go and see a doctor. We are


assuming that everybody has access to doctors when we talk about this


app, but I imagine there is applications for people that, you


know, are in parts of the world where it is very difficult to get


doctors who can get the diagnoses early on? So here in the UK we're


lucky to have access to a fantastic NHS and doctors and we might have a


bit of a wait sometimes, but there are parts of the world where


hundreds of millions of people don't have any access at all to a doctor.


We know, we have... Can they awe ford to pay to talk to your doctors


though, that's the question? So what we do know is that, we have


thousands, tens of thousands of people in countries like Africa,


India, various parts of the world who have a cheap android phone the


they don't have access to a doctor, but they have an android phone or


somebody in their village does and they're using Ada and we have


feedback every day from people using Ada and we are partnering with


organisations and governments in those countries actually to provide


Ada doctor chat for free to those people. It is really fascinating. We


appreciate you coming in. Now, staying with tech,


but of the gaming kind. In LA, the games industry


is having its annual shindig. The Electronic Entertainment Expo,


better known as E3 is the industry's chance to lay out its new ideas


for the next couple of years. 15,000 people are going


to be at E3 this year. It's the biggest gaming show


in the world and for the first time in its 24-year history the general


public will be allowed It could make things


a bit more exciting, but it does also pile


on the pressure for the big games publishers to do more than ever


to impress their loyal fans. Microsoft were, as ever


first out of the blocks, they announced the Xbox One X,


a more powerful version It will improve the visuals


of its games but not much else, and it comes in at $499 -


that's twice the price It's going to be twice


the price of a normal Xbox. You're going to need a great big TV


to really feel the benefit. Are enough people going


to go for that option Well, it's about giving gamers


choice, and I think you and both know there is a certain customer


wants the best in anything, and How many of those


customers do you have? I think in the gaming


community there is a large section of those customers,


but the majority of the people that will come into Xbox One will come


in through the Xbox One S. Next, it was time for


Sony to show its hand. Unlike Microsoft, no new hardware,


as the company has already released a more powerful version


of its PlayStation. Instead it focussed on games,


the headliner being Spider-Man. On Tuesday, the show floor opens up,


and it's here we will see if the new games can start to live


up to the hype and continue to fuel The worst airports and the best


airports have been revealed in the press. Heathrow and Gatwick do not


do well at all. You surprise me! Yeah, I think a lot of people will


share their frustrations with Heathrow. They are both very busy


airports and when things go wrong, you had the British Airways IT a


couple of weeks ago, they go really badly wrong. Any disruption means a


lot of pain and stress for passengers. Lots of tweets from


people. James says LAX, non friendly. I seem to lose my baggage


a lot. Beijing Terminal 3, Kuwait named worst in the world on qat,


service and punctuality. Have you been through Kuwait? Yes, they


always lose my bags. Having watched Heathrow grow, my frustration with


Heathrow is how it has become a shopping mall with a couple of


runways attached. I find that shopping experience, for me, I hate


it. Shopping and coffee! They funnel you through the duty-free to make


you buy stuff. I try on aftershave and then leave! Dominic, thank you


very much indeed. Thank you too for your input. Sorry I'm just drawing


on Ben's suit. We will see you soon. The same place tomorrow. Have a


great day. Bye-bye. Good morning.


We've had some sunshine this morning across southern parts of the UK, but


for most of us it has been fairly cloudy this


Download Subtitles